Author Topic: Problem with Update on WeatherLink.com  (Read 217 times)

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Offline Yari

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Problem with Update on WeatherLink.com
« on: September 18, 2020, 06:08:17 AM »
Good morning,

contact you for information about an issue related to the update of data on the site WeatherLink.com and smartphone Application (iOS and Android). Sometimes the data in the web page is not updated, and remains stuck at the last available state (even for days). When it happens I have to unlock this problem, restarting the weather control unit by hand, removing the power. As soon as the control unit restarts it then resumes to function properly. I would like to understand what causes this problem? What if there's a way to solve it completely? The software is up to date.

Thank you, have a good day!

Offline josecmorales

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Re: Problem with Update on WeatherLink.com
« Reply #1 on: September 21, 2020, 10:36:26 AM »
Hi, which kind of device you are using to send data? WLL? weatherlinkIP? USD data logger?

i had some issue days ago, please check it.

I am guessing you are using the latest firmware on the WLIP? v1.15 which was a critical firmware update?

https://support.davisinstruments.com/article/o3dfmlmgsp-weather-link-ip-data-logger-firmware-1-1-5-windows

Offline Yari

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Re: Problem with Update on WeatherLink.com
« Reply #2 on: September 21, 2020, 10:51:44 AM »
Hi,

This problem has been occurting at least once a week for a long time. I also sent the device into assistance, but they don't think it has a problem.

The Device is: Vantage Pro 2 Cabled.
I have usb data logger with static IP Address.
Thanks.

Best Regards!

Offline josecmorales

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Re: Problem with Update on WeatherLink.com
« Reply #3 on: September 21, 2020, 10:57:45 AM »

I have usb data logger with static IP Address.


But the USB data logger is connect it to? because the data logger is not available to get an IP address by itself

Offline Yari

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Re: Problem with Update on WeatherLink.com
« Reply #4 on: September 22, 2020, 01:47:53 AM »
Hi,

The equipment is connected to power supply and with an adapter already on the control unit, this adapter is connected with ethernet cable. In this adapter there is a sticker with DID (device id?) and Key.
If I use wheaterlink software on my pc, there are all data saved. But if I use the app or website often the data is not updated and remains blocked until the next restart of the control unit.

Thank you, have a good day!

Offline wvdkuil

  • Wim van der kuil
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Re: Problem with Update on WeatherLink.com
« Reply #5 on: September 22, 2020, 01:59:34 AM »
Hi,

The equipment is connected to power supply and with an adapter already on the control unit, this adapter is connected with ethernet cable. In this adapter there is a sticker with DID (device id?) and Key.
If I use wheaterlink software on my pc, there are all data saved. But if I use the app or website often the data is not updated and remains blocked until the next restart of the control unit.

Thank you, have a good day!

You do have a Davis IP-logger, also called WLIP.  Your logger  is not an usb logger.
You should update the firmware as your problem occurs with all older IP-loggers.

Check this link https://support.davisinstruments.com/article/o3dfmlmgsp-weather-link-ip-data-logger-firmware-1-1-5-windows
which was also in the first answer  and update the logger.

Wim
« Last Edit: September 22, 2020, 02:14:09 AM by wvdkuil »
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Offline Yari

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Re: Problem with Update on WeatherLink.com
« Reply #6 on: September 22, 2020, 02:19:13 AM »
Hi,

Thanks for your response, I updated the firmware to the latest available version. Now let's see if the problem comes back again.

Best Regards!