I've had a trouble ticket open since January 30th and have yet to hear back from anyone. I used to rely on Brad to promptly respond to any questions that may have come up, but since Rainwise became a part of Nielsen Kellerman (NK) it seems that tech support has vanished.
I've gone so far as to send a certified letter to the Chief Operating Officer of NK and that didn't even rate a response.
As far as I'm concerned, like the quality of the Rainwise M III, but because of the lack of response from "support" I'm not able to recommend them any more.
The transition from Rainwise.net web display to the ambientweather.net display also leaves a great deal to be desired for my users - they prefer the simple and easy to understand display of data on rainwise.net.