Author Topic: Cumulus MX support  (Read 328 times)

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Offline box

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Cumulus MX support
« on: November 15, 2020, 04:29:37 AM »
Morning all

I've tried registering on the cumulus MX support website but the activation email has never arrived

It didn't when I asked it to resend either

I've looked in junk and so on

The board says contact a board admin if you have problems but there doesn't seem to be anyway of doing that either

I know the cumulus guys read this forum...can you help please?
ECOWITT GW1002:
WS68 Wireless Solar Powered Anemometer with Light & UV Sensor
WH40 Wireless Self-Emptying Rain Collector Rainfall Sensor
WH32 Outdoor Temperature and Humidity Sensor
GW 1000 WiFi Gateway

Ecowitt Weather: https://www.ecowitt.net/home/index?id=33190
WU: https://www.wunderground.com/dashboard/pws/IREDRU11
wow: https://wow.metoffice.gov.uk/observations/details?site_id=84f04635-7b32-eb11-8441-0003ff597a64

Offline galfert

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Re: Cumulus MX support
« Reply #1 on: November 15, 2020, 12:25:41 PM »
You are not the first person that I've recently heard of this being an issue. I don't know what the resolve is. But one thing I could suggest is to try and register with a different email address from a different provider. Not sure which you are trying to register with but the popular options are Gmail, Outlook/Hotmail, and Yahoo (maybe even icloud.com). Since they are all free there is no reason to not have them all. Even though I'm sure that there is a preferred email account that is not working for you I think that as long as you can get past the registration issue with a different account, it will then allow you to go into your Cumulus forum account profile and change the email address to the one that you prefer. Basically I'm thinking that you register with some other email account and then change it to the email address that you prefer after you are registered. Of course this may present the same situation if you'll perhaps be required to verify the new email address and that may result in a similar challenge. But at least at that point you have an account with the forum and you'll be able to send PM to the forum administrator to assist.
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Offline PaulMy

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Re: Cumulus MX support
« Reply #2 on: November 15, 2020, 01:04:53 PM »
Hi,
Please see PM


Enjoy,
Paul

Offline box

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Re: Cumulus MX support
« Reply #3 on: November 15, 2020, 03:24:37 PM »
You are not the first person that I've recently heard of this being an issue. I don't know what the resolve is. But one thing I could suggest is to try and register with a different email address from a different provider. Not sure which you are trying to register with but the popular options are Gmail, Outlook/Hotmail, and Yahoo (maybe even icloud.com). Since they are all free there is no reason to not have them all. Even though I'm sure that there is a preferred email account that is not working for you I think that as long as you can get past the registration issue with a different account, it will then allow you to go into your Cumulus forum account profile and change the email address to the one that you prefer. Basically I'm thinking that you register with some other email account and then change it to the email address that you prefer after you are registered. Of course this may present the same situation if you'll perhaps be required to verify the new email address and that may result in a similar challenge. But at least at that point you have an account with the forum and you'll be able to send PM to the forum administrator to assist.

Thanks, I was wondering if that wasthe issue - anyway they have PM'd me now so hopefully resolved soon
ECOWITT GW1002:
WS68 Wireless Solar Powered Anemometer with Light & UV Sensor
WH40 Wireless Self-Emptying Rain Collector Rainfall Sensor
WH32 Outdoor Temperature and Humidity Sensor
GW 1000 WiFi Gateway

Ecowitt Weather: https://www.ecowitt.net/home/index?id=33190
WU: https://www.wunderground.com/dashboard/pws/IREDRU11
wow: https://wow.metoffice.gov.uk/observations/details?site_id=84f04635-7b32-eb11-8441-0003ff597a64

Offline box

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Re: Cumulus MX support
« Reply #4 on: November 15, 2020, 03:25:05 PM »
Hi,
Please see PM


Enjoy,
Paul

Many thanks - I have replied
ECOWITT GW1002:
WS68 Wireless Solar Powered Anemometer with Light & UV Sensor
WH40 Wireless Self-Emptying Rain Collector Rainfall Sensor
WH32 Outdoor Temperature and Humidity Sensor
GW 1000 WiFi Gateway

Ecowitt Weather: https://www.ecowitt.net/home/index?id=33190
WU: https://www.wunderground.com/dashboard/pws/IREDRU11
wow: https://wow.metoffice.gov.uk/observations/details?site_id=84f04635-7b32-eb11-8441-0003ff597a64

Offline box

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Re: Cumulus MX support
« Reply #5 on: November 15, 2020, 05:05:49 PM »
All sorted now thanks to everyone who helped
ECOWITT GW1002:
WS68 Wireless Solar Powered Anemometer with Light & UV Sensor
WH40 Wireless Self-Emptying Rain Collector Rainfall Sensor
WH32 Outdoor Temperature and Humidity Sensor
GW 1000 WiFi Gateway

Ecowitt Weather: https://www.ecowitt.net/home/index?id=33190
WU: https://www.wunderground.com/dashboard/pws/IREDRU11
wow: https://wow.metoffice.gov.uk/observations/details?site_id=84f04635-7b32-eb11-8441-0003ff597a64

 

anything