Author Topic: Warning on Froggit DP300 / (WS68) Station *solved*  (Read 1818 times)

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Offline sdi89

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Re: Warning on Froggit DP300 / (WS68) Station
« Reply #25 on: August 05, 2020, 07:40:18 AM »
yes this is exactly how the customer of Froggit works currently. I can confirm. They ship fast but there is no comunication afterwards if you need after sales customer service.

Offline olicat

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Re: Warning on Froggit DP300 / (WS68) Station
« Reply #26 on: August 22, 2020, 06:18:46 PM »
Hi!

Here is a semi-positive message about the support from Froggit.
They replaced my outdoor sensor (HP3000SE aka WH65 - I had to swap the lithium-batteries every 50 days) with no major problems.
The customer communication was not ideal here either (I had to inquire several times by email, an RMA form came without any comment, no information about receipt of the defective device or shipping of the replacement device or what they did) but in the end I now have an apparently new outdoor sensor after only 10 working days.
:-)
That is difficult to imagine with a non-European provider.

So - my experience:
Froggit not only delivers quickly but can also resolve support cases quickly and satisfactorily.
They just need to work on better customer communication.

Regards, Oliver

Offline olicat

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Re: Warning on Froggit DP300 / (WS68) Station
« Reply #27 on: September 15, 2020, 11:48:43 AM »
Hi!

The WH32 is finally available directly from Froggit: DP40 / WH32F Outdoor Thermo-Hygrometer Wireless sensor

Presumably there will soon be a reasonable bundle WITH outdoor sensor as described in the first post ...
Some things just take a little time. It is important that it will be fine in the end.

Regards, Oliver

Edit: There's already the bundle available.
« Last Edit: September 15, 2020, 12:42:17 PM by olicat »

Offline Gyvate

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Re: Warning on Froggit DP300 / (WS68) Station
« Reply #28 on: September 15, 2020, 12:35:09 PM »
Below the current correspondences of Ecowitt and Frogitt sensors (hardware and firmware identical) as per 15-Sep-2020 for potential Froggit customers
see also: https://www.froggit.de/?view_mode=default&cat=c40_DP-Serie-dp-serie.html&cPath=40&listing_sort=&listing_count=45

This will be integrated into the FineOffset (and clones) Overview created by George including consoles, software, expandability etc.)
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« Last Edit: September 15, 2020, 12:39:31 PM by Gyvate »
Froggit WH4000SE (=Ecowitt 2320E) 1.5.4 / Froggit DP1500 1.6.3 (+ 2 x Ecowitt GW1000 1.6.3 test/backup) /  HP1000SE Pro (=Ecowitt HP2551) 1.5.4/1.6.9
Ecowitt WS80, WH40, (WH65), WH31 [T/H] (3), WH31-EP [T&H] (1), WH32 (1), WH32B [T/H/P] (1), WH57 [Lightning] (1), WH41 [PM2.5] (2), WH51 [SoilMoisture] (5)
Meteobridge Pro 5.0 1 Dec 2020 build 14114 FW 1.4 - Barani Meteoshield Pro - Blake-Larsen Sun Recorder
Ecowitt 5763, 5764; WU ISAARB3 (WH4000SE), ISAARB22 (HP2553); Weathercloud 3011399141, http://meshka.eu/meteo/template  -  http://meshka.eu/Weather34