Author Topic: Blue Iris with Hikvision latest firmware  (Read 1163 times)

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Offline Otis

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Blue Iris with Hikvision latest firmware
« on: January 06, 2018, 05:38:27 PM »
I just got a new Hikvision and it has [what I believe to be] the latest firmware - v5.5.0 build 170725.
I can view the camera image through my browser ok, that is how I set it up.  I can also see it using the SADPTool.

However, I can not get Blue Iris to recognize it.  I have other Hikvision cameras (8) working just fine in BI, they do have various firmware versions and none as recent as the new camera.

I am stumped as I have tried about everything I know in BI to get it working.  I have sent a ticket into BI support but have not heard back from them.

I'm open to any ideas anyone may have.
Thanks.

Edit - Sorry, it is a bullet DS-2CD2042WD-I 4mm camera
« Last Edit: January 06, 2018, 06:00:49 PM by Otis »

Davis Vantage Pro2, Serial Data Logger
WD 10.37S-(b60), VWS V15.00p03, Weatherlink 6.0.3,  Fling 2.35, Broadwave 2.0, Win 7 Pro 64Bit
KMICHEBO10 - CW3699 - Cheboygan, MI

Offline ValentineWeather

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Re: Blue Iris with Hikvision latest firmware
« Reply #1 on: January 06, 2018, 06:58:21 PM »
That's odd BI was always easy to connect. My newest camera has  V5.4.1 build 160907. I'll post pic how BI connects and path.
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Also make sure RTSP port matches
Randy

Offline Otis

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Re: Blue Iris with Hikvision latest firmware
« Reply #2 on: January 06, 2018, 07:15:49 PM »
Thanks for the reply Randy.  Yes I have had great success with BI and my other cameras, just not this one.
My setup/configuration is as you have outlined.
One question - not sure I follow you on making sure the RTSP ports match?  Where is this?

Edit - Okay I found where you set the ports in both BI and the camera setup - they are and were the same.  Still no Joy  ](*,)
« Last Edit: January 06, 2018, 07:22:42 PM by Otis »

Davis Vantage Pro2, Serial Data Logger
WD 10.37S-(b60), VWS V15.00p03, Weatherlink 6.0.3,  Fling 2.35, Broadwave 2.0, Win 7 Pro 64Bit
KMICHEBO10 - CW3699 - Cheboygan, MI

Offline ValentineWeather

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Re: Blue Iris with Hikvision latest firmware
« Reply #3 on: January 06, 2018, 07:24:40 PM »
Camera under basic settings and ports RTSP default is 554 and then on BI set RTSP the same. You can change port to something else.
Randy

Offline ValentineWeather

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Re: Blue Iris with Hikvision latest firmware
« Reply #4 on: January 06, 2018, 07:27:03 PM »
Does BI have the model number of camera? If not try the generic RTSP camera.
Make sure password is correct also.
Randy

Offline Otis

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Re: Blue Iris with Hikvision latest firmware
« Reply #5 on: January 06, 2018, 07:35:52 PM »
Does BI have the model number of camera? If not try the generic RTSP camera.
Make sure password is correct also.

No BI does not have the specific model.  I have tried all permutations under Hikvison cameras and also the generic, strange.

The error message that is displayed in BI is
No Signal
Error: 8000007a(Check Port/User/Password)0

I have checked and triple checked the user name and password - they are correct.
The ports are the same as I have just verified that (with your help - thanks).

I am stumped, that is what led me to the firmware possibly being the issue.
My firmware is just a bit newer than yours, maybe BI has not caught up yet?
Need to get their input/response to my inquiry.

Thanks for looking Randy, if you think of anything else I'm open for sure.
Paul

Davis Vantage Pro2, Serial Data Logger
WD 10.37S-(b60), VWS V15.00p03, Weatherlink 6.0.3,  Fling 2.35, Broadwave 2.0, Win 7 Pro 64Bit
KMICHEBO10 - CW3699 - Cheboygan, MI

Offline ValentineWeather

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Re: Blue Iris with Hikvision latest firmware
« Reply #6 on: January 06, 2018, 07:52:31 PM »
Only thing else I can think of is something wrong on camera side, get latest version of SADP which has indicator if camera is active and verify.
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Randy

Offline Otis

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Re: Blue Iris with Hikvision latest firmware
« Reply #7 on: January 06, 2018, 08:00:28 PM »
Yep using SADP it does show the camera as active.
I can load the camera in Internet Explorer and see the live view and adjust configurations so I think camera side is okay.
Unless, BI can't talk to it with it's firmware.
I have looked to see if I can "roll back" the firmware but have not found anything yet.

I do recall some discussions here on the board some time ago about NOT updating your firmware, which I have not done on any of the other cameras.  This one being brand new it has a later firmware.
Will wait for BI to respond I guess.

Lighter note:  it is a balmy minus 5.4 here, at least the winds have died for a while.
Thanks again Randy.

Davis Vantage Pro2, Serial Data Logger
WD 10.37S-(b60), VWS V15.00p03, Weatherlink 6.0.3,  Fling 2.35, Broadwave 2.0, Win 7 Pro 64Bit
KMICHEBO10 - CW3699 - Cheboygan, MI

Offline ValentineWeather

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Re: Blue Iris with Hikvision latest firmware
« Reply #8 on: January 06, 2018, 08:08:30 PM »
Sorry I couldn't help.
Reason for not messing with firmware many cameras being purchased had custom US fixes loaded and if camera was Chinese model it could brick. The China models have a CH somewhere in serial number. 
Randy

Offline Otis

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Re: Blue Iris with Hikvision latest firmware
« Reply #9 on: January 06, 2018, 08:13:01 PM »
I'll post follow-up if I hear back from BI - or get it resolved some other way.
I always say "I'll try anything once" usually ends up me trying several times.

Davis Vantage Pro2, Serial Data Logger
WD 10.37S-(b60), VWS V15.00p03, Weatherlink 6.0.3,  Fling 2.35, Broadwave 2.0, Win 7 Pro 64Bit
KMICHEBO10 - CW3699 - Cheboygan, MI

Offline Otis

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Re: Blue Iris with Hikvision latest firmware - RESOLVED
« Reply #10 on: January 10, 2018, 07:26:06 PM »
Figured I would close this out with the resolution.
Working with an Administrator on the ipcamtalk forum (great guy) he narrowed the problem down to a password thing.

I set the cameras up with an 18 character password, or so I thought.  Seems the camera truncated the password down to 16 characters.  So even when I logged into the camera through IE and used the 18 it was still truncating down to 16 AND logging in.  ](*,) (yea head banger)

However, when I used the 18 characters in Blue Iris it was too many.  When we used the 16 characters Blue Iris recognized the camera right off.  Anyway, I redid all my camera passwords to 16 characters and then sued the same in BI and it is all fine.

As a side note and plug for IP Cam Talk, great resource for IP cams - sure a lot of you know about it already  :oops:

Anyway, issue resolved and I'm a happy camper- especially since we broke 40 degrees today.

Thanks to you too Randy for your efforts, appreciate it.

Davis Vantage Pro2, Serial Data Logger
WD 10.37S-(b60), VWS V15.00p03, Weatherlink 6.0.3,  Fling 2.35, Broadwave 2.0, Win 7 Pro 64Bit
KMICHEBO10 - CW3699 - Cheboygan, MI

Offline ValentineWeather

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Re: Blue Iris with Hikvision latest firmware
« Reply #11 on: January 10, 2018, 07:39:35 PM »
Glad you got it. I almost suggested of making a simple one just for testing. I've had issues like this before where something as simple as symbol character wasn't recognized or like you found just too many.
Randy