Today, I spent about 40 minutes on the phone with John in Davis support. My Weatherlink software, ver 6.0.5 went crazy and he carefully and methodically helped me fix the issue—in short, my data file got corrupted. My software was periodically sending CWOP, WU, MesoWest, etc., wind gusts of 327 mph so MesoWest appropriately called the reading “suspect”. When I called Davis, a Thursday afternoon, I got right in—no hold time. I can’t be any more pleased. I should have asked John about email support but forgot. Ray, I know you live outside the U.S. so not sure how to help. But those of us who live here in the US—we are lucky when dealing with Davis support, at least on the phone.
Keep in mind, Davis was helping me with software that I paid probably $100 or so 15 years ago and such software is no longer being updated!