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WXforum.net outage - 10-12 November, 2019 .. we're back now.

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Jasiu:
Thank you Ken! Glad to see the forum back up and running!

galfert:
Than you Ken. I'm sure it was frustrating dealing with Level 1 support as it always is. Bunch of waste of time that is till you can get to the people that can really help. I was starting to show withdrawal symptoms, I didn't know what to do. So relieved now. Maybe I need a gadget free detox vacation. Nah who am I kidding that doesn't work.  :grin:

The best part was keeping us informed via index.php and weather-watch. I really appreciated that. (well we private emailed too but I'm just speaking for all others who I'm sure did appreciate it).

saratogaWX:
Thanks for your kind comments.

Yes, it's really frustrating to 'work' with only a L1 support person when they're trying to fit your problem symptoms to a play-book of responses and you have to slowly/carefully explain the detailed problem and who is likely to be able to solve it (the L2/L3 DB server admins).
Then, there's no ongoing feedback, just a nebulous 'it should be fixed in X hours, and if not call back'.  Grrrr.  Shared hosting is cheap, and so is the canned support.

I use a shared hosting ionos contract for the forum (which also hosts northamericanweather.net and a test website) so it is easily portable if need be.  My other ionos contract is for a fairly beefy VPS (CentOS7) where I run Saratoga-weather.org plus a bunch of the regional network sites.  That support is EXCELLENT as I have a dedicated consultant who is a Unix geek and we can resolve any issues that arise on just the one phone call.. but, you do get what you pay for.. it's about 3x the $ as the shared hosting.

I know how important WXForum.net is to our members and I'll continue to offer status on multiple venues if we have an outage.

Best regards,
Ken

Mabcmb:
Thank you very very much for taken you time and trouble to get the site back up and running !!! I was having some serious weather  withdrawals symptoms  waiting on the site to come back up  :shock: . Once again thanks  [tup] [tup] [tup] !!!

azkiwi:
Thank you Ken!



(another) Ken

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