Author Topic: WS-2000 Stopped Reporting to AmbientWeather  (Read 1935 times)

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Offline dbv

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WS-2000 Stopped Reporting to AmbientWeather
« on: July 24, 2021, 09:40:40 AM »
Hello - I have two separate questions.  For some reason my WS-2000 stopped reporting to AmbientWeather.net.  It still reports correctly to WeatherUnderground.  Firmware looks good and I unplugged my router/wifi and console and still no reporting.  Any ideas?

On a separate questions, I purchased the same weather station for my Dad yesterday and it rained last night and it shows 0.  Any ideas for that issue too?   Thanks!

Offline Gyvate

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Re: WS-2000 Stopped Reporting to AmbientWeather
« Reply #1 on: July 24, 2021, 10:19:36 AM »
When it stopped reporting without you changing anything in the console (or in the awnet app), it's probably an Ambient issue.
Especially when the reporting to WU works.
You can look your console up in the awnet app and redo the reporting to Ambient for safety.
Tap on the console entry in the device list to enter the weather network setup.

Regarding the WS-2000 outdoor array not reporting rain ...
again, many possible reasons
- not enough rain for the first bucket to tilt
- the funnel may be blocked by a leaf or so
- you can remove the funnel (turning, see manual) and check if the counting bucket can move freely
- the daily count is reset to zero at midnight
WS2350 1.6.7, GW1000(3) 1.7.7,WH2650 WiFi (2) 1.7.7 (test/backup), GW1100 2.3.1, GW2000(3) 3.1.1, HP2551 1.9.5,5.1.5;HP3500 1.7.2,WS3800 1.2.8, WN1910 1.2.3,WN1980 1.2.3;
Ecowitt WS90(2)1.3.5/1.4.0, WS80(2)1.2.5, WS68, WS69, WH40, WH31, WH31-EP, WN30, WN34L, WN35, WH32, WH32-EP, WH32B, WH57 [Lightning], WH41 [PM2.5], WH51, WH45, WH55
MeteobridgePro(2)[test,prod] 5.8 Mar 01 2024, 15185 - Blake-Larsen Sun Recorder - RPi4/weewx 4.8.0/4.10.2/CumulusMX 3283/Meteobridge RPi4B-2GB(3169)
Barani Meteoshield Pro, MetSpec Rad02 - Ecowitt 5763,34418;WU ISAARB3(WH4000SE),ISAARB22(HP2553), http://meshka.eu

Offline dbv

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Re: WS-2000 Stopped Reporting to AmbientWeather
« Reply #2 on: July 24, 2021, 10:25:39 AM »
Thanks for the quick reply.  I did rename my console on the AmbientWeather.net website.  That is the only change I made. 

On the new WS-2000 I setup yesterday for my Dad, we checked everything in the rain bucket and it looks like it is working right.  Maybe we just got a defective unit?  It is literally brand new, so nothing is blocking it.

Offline Rover1822

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Re: WS-2000 Stopped Reporting to AmbientWeather
« Reply #3 on: July 24, 2021, 10:33:52 AM »
For the rain issue: Manually push down the bucket about 10-20 times with something like a pencil. You should get readings. If not and all the other components of the sensor array are reporting , wind direction, etc. Then it is likely you have a defective unit.

I also have encountered a condition where the bucket in my ws-2000 somehow seemed to stick in the down the down position and not return to the up position. I sprayed a little dry silicone on the area where the pin is , since then, I have not had the issue again

« Last Edit: July 24, 2021, 10:43:58 AM by Rover1822 »
Ambient:
  WS-2000
  PM 2.5(2)
  WH31B(2)
  WH40E
  WH31P
EcoWitt:
  GW1100
  GW1000(4)
  WH31(2)
  WH57
  WH51(12),
  WH40
  WH5360B
  WN34S
  WittBoy WS90 + GW2000
  WS90 (other one) + GW1100
Personal Sites: Weather Cam

Offline galfert

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Re: WS-2000 Stopped Reporting to AmbientWeather
« Reply #4 on: July 24, 2021, 10:35:10 AM »
The Ambient consoles can stop uploading to either WU or Ambientweather.net, and it can do either one at any given time. The cause is not the site. The problem is with the console. This is a known issue. I think it plagued older firmware. My recommendation is to upload to the newest firmwares (yes plural). There are two firmwares to update....the Revision firmware via microSD card download and the WiFi firmware via awnet mobile app (or WS View app). You must update both. Resetting of the console may be necessary. You didn't get a defective unit. A new unit might ship with outdated firmware. Updating of the firmware is user responsibility. This issue was apparent in not just the WS-2000/5000 but also the WS-2902 and the ObserverIP. The WS-2902 and the ObserverIP only have one firmware to update. Only the WS-2000/5000 has two firmwares to maintain.

There is even a knowledgebase article on Ambient's site dealing with this. No real need to look it up. Just update the firmware(s) and reset the console if necessary.
« Last Edit: July 24, 2021, 10:39:07 AM by galfert »
Ecowitt GW1000 | Meteobridge on Raspberry Pi
WU: KFLWINTE111  |  PWSweather: KFLWINTE111
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Offline dbv

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Re: WS-2000 Stopped Reporting to AmbientWeather
« Reply #5 on: July 24, 2021, 10:42:53 AM »
Manually push down the bucket about 10-20 times with something like a pencil. You should get readings. If not and all the other components of the sensor array are reporting , wind direction, etc. Then it is likely you have a defective unit

Thanks - just had him try that and it did not register.  Bummer.  Guess will order a new one from Amazon and return this.  He thinks he has bad luck, as the AW one he was replacing had a bad sensor too. 

Offline dbv

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Re: WS-2000 Stopped Reporting to AmbientWeather
« Reply #6 on: July 24, 2021, 10:45:31 AM »
The Ambient consoles can stop uploading to either WU or Ambientweather.net, and it can do either one at any given time. The cause is not the site. The problem is with the console. This is a known issue. I think it plagued older firmware. My recommendation is to upload to the newest firmwares (yes plural). There are two firmwares to update....the Revision firmware via microSD card download and the WiFi firmware via awnet mobile app (or WS View app). You must update both. Resetting of the console may be necessary. You didn't get a defective unit. A new unit might ship with outdated firmware. Updating of the firmware is user responsibility. This issue was apparent in not just the WS-2000/5000 but also the WS-2902 and the ObserverIP. The WS-2902 and the ObserverIP only have one firmware to update. Only the WS-2000/5000 has two firmwares to maintain.

There is even a knowledgebase article on Ambient's site dealing with this. No real need to look it up. Just update the firmware(s) and reset the console if necessary.

Thanks, but for which issue?  My existing WS-2000, which I have owned for about a year and all I did was change the name yesterday, stopped reporting to AW.  Seems strange.

The second issue is a brand new WS-2000 that is not reporting rainfall.  I think I will just return that and get a new one from Amazon, as a customer should be expected to buy these and have them work flawlessly out of the box.  I understand some defective units, but both issues don’t give me a lot of confidence in AW.  :)

Offline Gyvate

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Re: WS-2000 Stopped Reporting to AmbientWeather
« Reply #7 on: July 24, 2021, 10:48:51 AM »
Thanks for the quick reply.  I did rename my console on the AmbientWeather.net website.  That is the only change I made. 

On the new WS-2000 I setup yesterday for my Dad, we checked everything in the rain bucket and it looks like it is working right.  Maybe we just got a defective unit?  It is literally brand new, so nothing is blocking it.
a) not sure how sensitive Ambient is in the renaming case (maybe that renaming needs some corresponding action on the console side - i.e. inside the console/via the awnet app)
I'm not an Ambient Weather website expert. But a missing firmware update (see below) could be the reason.

b) Regarding the rain gauge - did the console register the full tilting the the rain bucket - it should show that.
You can also pour some water into the funnel for testing
If it doesn't show in the console, the outdoor array may be defective and needs exchange.

Does your console have the latest firmware updates (WiFi firmware 4.2.9 and console firmware 1.7.4) ?
you can check in the awnet app for the WiFi firmware and inside the console the device firmware
see also https://help.ambientweather.net/help/firmware-changes-ws-2902a/

Maybe do the firmware update and try again.
Also, resetting the outdoor array can be an option:
https://help.ambientweather.net/help/preventative-maintenance-and-reset-of-the-outdoor-sensor-array/

but that can take some time - when the super-capacitor is fully loaded by the solar panel, it can take up to two days before it stops sending - removing the batteries is not enough.
« Last Edit: July 24, 2021, 10:52:33 AM by Gyvate »
WS2350 1.6.7, GW1000(3) 1.7.7,WH2650 WiFi (2) 1.7.7 (test/backup), GW1100 2.3.1, GW2000(3) 3.1.1, HP2551 1.9.5,5.1.5;HP3500 1.7.2,WS3800 1.2.8, WN1910 1.2.3,WN1980 1.2.3;
Ecowitt WS90(2)1.3.5/1.4.0, WS80(2)1.2.5, WS68, WS69, WH40, WH31, WH31-EP, WN30, WN34L, WN35, WH32, WH32-EP, WH32B, WH57 [Lightning], WH41 [PM2.5], WH51, WH45, WH55
MeteobridgePro(2)[test,prod] 5.8 Mar 01 2024, 15185 - Blake-Larsen Sun Recorder - RPi4/weewx 4.8.0/4.10.2/CumulusMX 3283/Meteobridge RPi4B-2GB(3169)
Barani Meteoshield Pro, MetSpec Rad02 - Ecowitt 5763,34418;WU ISAARB3(WH4000SE),ISAARB22(HP2553), http://meshka.eu

Offline Rover1822

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Re: WS-2000 Stopped Reporting to AmbientWeather
« Reply #8 on: July 24, 2021, 10:52:20 AM »

Thanks, but for which issue?  My existing WS-2000, which I have owned for about a year and all I did was change the name yesterday, stopped reporting to AW.  Seems strange.

The second issue is a brand new WS-2000 that is not reporting rainfall.  I think I will just return that and get a new one from Amazon, as a customer should be expected to buy these and have them work flawlessly out of the box.  I understand some defective units, but both issues don’t give me a lot of confidence in AW.  :)

That is interesting, I mean the fact you changed the name and that seems to correlate to the non reporting. Can you reverse the change and see if it snaps back in? It is possible you have identified a bug on the AmbientWeather.net website. If so I would report the issue directly to them.

As you did this yesterday, I wonder if there is some kind of naming review process that may occur and delay the acceptance of the change.
« Last Edit: July 24, 2021, 10:58:38 AM by Rover1822 »
Ambient:
  WS-2000
  PM 2.5(2)
  WH31B(2)
  WH40E
  WH31P
EcoWitt:
  GW1100
  GW1000(4)
  WH31(2)
  WH57
  WH51(12),
  WH40
  WH5360B
  WN34S
  WittBoy WS90 + GW2000
  WS90 (other one) + GW1100
Personal Sites: Weather Cam

Offline Rover1822

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Re: WS-2000 Stopped Reporting to AmbientWeather
« Reply #9 on: July 24, 2021, 12:01:06 PM »
For giggles, I changed my station name on AW , I did not have an issue with reporting. This does not mean there is not an issue, just that I didn't replicate it.
Ambient:
  WS-2000
  PM 2.5(2)
  WH31B(2)
  WH40E
  WH31P
EcoWitt:
  GW1100
  GW1000(4)
  WH31(2)
  WH57
  WH51(12),
  WH40
  WH5360B
  WN34S
  WittBoy WS90 + GW2000
  WS90 (other one) + GW1100
Personal Sites: Weather Cam

Offline dbv

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Re: WS-2000 Stopped Reporting to AmbientWeather
« Reply #10 on: July 24, 2021, 05:36:53 PM »
Thanks for testing that.  Sure is strange.   I wonder if delete it from Ambient Weather and then readd it - if that would work? 

Guessing I am going to have to reset my WS-2000 console.  If I go that route, I just need to save my data to a mini sd and then bring it back in to the console?  Then if that works, add it back to WU again?  Just don’t want to screw anything up on WU since that works. 

Offline Gyvate

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Re: WS-2000 Stopped Reporting to AmbientWeather
« Reply #11 on: July 24, 2021, 05:43:38 PM »
Thanks for testing that.  Sure is strange.   I wonder if delete it from Ambient Weather and then readd it - if that would work? 

Guessing I am going to have to reset my WS-2000 console.  If I go that route, I just need to save my data to a mini sd and then bring it back in to the console?  Then if that works, add it back to WU again?  Just don’t want to screw anything up on WU since that works.
copying the data from the internal memory onto a microSD card is always a good idea.
You should also note down your air pressure calibration and your rain totals as they will get lost.
There are two types of "reset" for the console
a) reboot = power cycle (disconnect/reconnect from power supply) - nothing gets lost except last lightning if you have that sensor
b) factory reset - there data will get lost unless saved
for the outdoor array you need the end of a paper clip, insert for 5 seconds

keeping the firmware up-to-date as already mentioned earlier can solve a lot of problems
WS2350 1.6.7, GW1000(3) 1.7.7,WH2650 WiFi (2) 1.7.7 (test/backup), GW1100 2.3.1, GW2000(3) 3.1.1, HP2551 1.9.5,5.1.5;HP3500 1.7.2,WS3800 1.2.8, WN1910 1.2.3,WN1980 1.2.3;
Ecowitt WS90(2)1.3.5/1.4.0, WS80(2)1.2.5, WS68, WS69, WH40, WH31, WH31-EP, WN30, WN34L, WN35, WH32, WH32-EP, WH32B, WH57 [Lightning], WH41 [PM2.5], WH51, WH45, WH55
MeteobridgePro(2)[test,prod] 5.8 Mar 01 2024, 15185 - Blake-Larsen Sun Recorder - RPi4/weewx 4.8.0/4.10.2/CumulusMX 3283/Meteobridge RPi4B-2GB(3169)
Barani Meteoshield Pro, MetSpec Rad02 - Ecowitt 5763,34418;WU ISAARB3(WH4000SE),ISAARB22(HP2553), http://meshka.eu

Offline dbv

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Re: WS-2000 Stopped Reporting to AmbientWeather
« Reply #12 on: July 24, 2021, 07:50:13 PM »
Ugh - so all I have a 64 gb microsd card, which does not seem to work.  Can Ambient make things any harder?  Would be nice if their firmware upgrades came through like the AW app ones too.  Definitely not an easy process.  I am an Apple guy, so really never have a need for any sd card.  I bet I do the firmware upgrade and it still does not report. :)

I have done the power down a couple times and that did not solve the issue.  Really hate the idea of doing a full reset. 

Offline Rover1822

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Re: WS-2000 Stopped Reporting to AmbientWeather
« Reply #13 on: July 24, 2021, 10:25:57 PM »
I really do suggest, you contact ambientweather.net directly.

I mean we are a collective of various information regarding these devices. But , Ambient has a decent support system.

Ambient:
  WS-2000
  PM 2.5(2)
  WH31B(2)
  WH40E
  WH31P
EcoWitt:
  GW1100
  GW1000(4)
  WH31(2)
  WH57
  WH51(12),
  WH40
  WH5360B
  WN34S
  WittBoy WS90 + GW2000
  WS90 (other one) + GW1100
Personal Sites: Weather Cam

Offline galfert

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Re: WS-2000 Stopped Reporting to AmbientWeather
« Reply #14 on: July 24, 2021, 11:02:55 PM »
A 64 GB microSD card is of SDXC type. The only type that is compatible is SDHC which only go up to 32 GB in size. That isn't to say that all 32 GB cards are compatible, because it is possible to have a 32 GB that is of SDXC type...and that won't work. The bottom line is that it isn't the size that matters, but rather the type. It must be SDHC type.
Ecowitt GW1000 | Meteobridge on Raspberry Pi
WU: KFLWINTE111  |  PWSweather: KFLWINTE111
CWOP: FW3708  |  AWEKAS: 14814
Windy: pws-f075acbe
Weather Underground Issue Tracking
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Offline Gyvate

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Re: WS-2000 Stopped Reporting to AmbientWeather
« Reply #15 on: July 25, 2021, 02:35:53 AM »
if you read the firmware section in our main console overview etc. thread, marked "MUST READ" by the way for good reasons, you will find all necessary information for the firmware update beyond what is already mentioned in the manual.
https://www.wxforum.net/index.php?topic=40730.0
WS2350 1.6.7, GW1000(3) 1.7.7,WH2650 WiFi (2) 1.7.7 (test/backup), GW1100 2.3.1, GW2000(3) 3.1.1, HP2551 1.9.5,5.1.5;HP3500 1.7.2,WS3800 1.2.8, WN1910 1.2.3,WN1980 1.2.3;
Ecowitt WS90(2)1.3.5/1.4.0, WS80(2)1.2.5, WS68, WS69, WH40, WH31, WH31-EP, WN30, WN34L, WN35, WH32, WH32-EP, WH32B, WH57 [Lightning], WH41 [PM2.5], WH51, WH45, WH55
MeteobridgePro(2)[test,prod] 5.8 Mar 01 2024, 15185 - Blake-Larsen Sun Recorder - RPi4/weewx 4.8.0/4.10.2/CumulusMX 3283/Meteobridge RPi4B-2GB(3169)
Barani Meteoshield Pro, MetSpec Rad02 - Ecowitt 5763,34418;WU ISAARB3(WH4000SE),ISAARB22(HP2553), http://meshka.eu

Offline Gyvate

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Re: WS-2000 Stopped Reporting to AmbientWeather
« Reply #16 on: July 25, 2021, 08:14:17 AM »
I guess it's not the manufacturer (Fine Offset) who is to blame but rather the seller who puts their own brand on it (Ambient) to make sure that the device has the latest firmware when being sold. The station itself is very reliable.

On the other hand, if you gift such a device to an elderly person who is not very familiar with such things like firmware updates etc., you could have tested it before and update the firmware before handing it over.  ;)
At least I would have done so ...
(no offense meant)

EDIT: looks  like the post I was answering to was removed while writing this one.
« Last Edit: July 25, 2021, 08:18:10 AM by Gyvate »
WS2350 1.6.7, GW1000(3) 1.7.7,WH2650 WiFi (2) 1.7.7 (test/backup), GW1100 2.3.1, GW2000(3) 3.1.1, HP2551 1.9.5,5.1.5;HP3500 1.7.2,WS3800 1.2.8, WN1910 1.2.3,WN1980 1.2.3;
Ecowitt WS90(2)1.3.5/1.4.0, WS80(2)1.2.5, WS68, WS69, WH40, WH31, WH31-EP, WN30, WN34L, WN35, WH32, WH32-EP, WH32B, WH57 [Lightning], WH41 [PM2.5], WH51, WH45, WH55
MeteobridgePro(2)[test,prod] 5.8 Mar 01 2024, 15185 - Blake-Larsen Sun Recorder - RPi4/weewx 4.8.0/4.10.2/CumulusMX 3283/Meteobridge RPi4B-2GB(3169)
Barani Meteoshield Pro, MetSpec Rad02 - Ecowitt 5763,34418;WU ISAARB3(WH4000SE),ISAARB22(HP2553), http://meshka.eu

Offline dbv

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Re: WS-2000 Stopped Reporting to AmbientWeather
« Reply #17 on: July 25, 2021, 08:22:01 AM »
I agree, although I think my Dad’s was just defective and not taking any chances on it, so Amazon is just replacing it. 

Offline dbv

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Re: WS-2000 Stopped Reporting to AmbientWeather
« Reply #18 on: July 25, 2021, 10:20:14 AM »
I purchased a microSDHC 32gb card and for some reason I can’t get the console to update.  It is formatted to fat32 and the firmware file is the only file on the card.  I insert card in console and power up and nothing happens except brings up my console.

Any ides of what I am doing wrong now?  Thanks!

Offline Rover1822

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Re: WS-2000 Stopped Reporting to AmbientWeather
« Reply #19 on: July 25, 2021, 10:26:29 AM »
Did you rename the file to factory.bin?

Ambient:
  WS-2000
  PM 2.5(2)
  WH31B(2)
  WH40E
  WH31P
EcoWitt:
  GW1100
  GW1000(4)
  WH31(2)
  WH57
  WH51(12),
  WH40
  WH5360B
  WN34S
  WittBoy WS90 + GW2000
  WS90 (other one) + GW1100
Personal Sites: Weather Cam

Offline dbv

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Re: WS-2000 Stopped Reporting to AmbientWeather
« Reply #20 on: July 25, 2021, 10:50:51 AM »
Ha - I did not.  Thanks that worked.   When I updated it was still not reported to AW, so I deleted the console from AW and added it back and now it works.  Yeah!

Appreciate all of the help!  😀

Offline Rover1822

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Re: WS-2000 Stopped Reporting to AmbientWeather
« Reply #21 on: July 25, 2021, 11:16:21 AM »
Cool. Remember to delete or rename the file on the card so that the next time you have a power outage or restart the console it doesn't try to install the firmware again.
Ambient:
  WS-2000
  PM 2.5(2)
  WH31B(2)
  WH40E
  WH31P
EcoWitt:
  GW1100
  GW1000(4)
  WH31(2)
  WH57
  WH51(12),
  WH40
  WH5360B
  WN34S
  WittBoy WS90 + GW2000
  WS90 (other one) + GW1100
Personal Sites: Weather Cam

Offline galfert

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Re: WS-2000 Stopped Reporting to AmbientWeather
« Reply #22 on: July 25, 2021, 12:23:42 PM »
Cool. Remember to delete or rename the file on the card so that the next time you have a power outage or restart the console it doesn't try to install the firmware again.


I prefer to rename the file user.bin before flashing so that it cleans itself up. If the file is called user.bin then it will be deleted automatically after a successful flash. On the other hand if you rename the file to factory.bin before flashing then it remains on the SD card.
Ecowitt GW1000 | Meteobridge on Raspberry Pi
WU: KFLWINTE111  |  PWSweather: KFLWINTE111
CWOP: FW3708  |  AWEKAS: 14814
Windy: pws-f075acbe
Weather Underground Issue Tracking
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Offline Rover1822

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Re: WS-2000 Stopped Reporting to AmbientWeather
« Reply #23 on: July 25, 2021, 12:24:03 PM »
Gyvate, on the firmware thread, the downloaded file is "user.bin", you need to rename to "factory.bin". Your post makes it sound like you download factory.bin.

I'm not sure, and maybe Galfert knows, at some revision level I think you could use the user.bin directly without renaming. That may or may not be accurate, safest is just to rename the file.
Ambient:
  WS-2000
  PM 2.5(2)
  WH31B(2)
  WH40E
  WH31P
EcoWitt:
  GW1100
  GW1000(4)
  WH31(2)
  WH57
  WH51(12),
  WH40
  WH5360B
  WN34S
  WittBoy WS90 + GW2000
  WS90 (other one) + GW1100
Personal Sites: Weather Cam

Offline Gyvate

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Re: WS-2000 Stopped Reporting to AmbientWeather
« Reply #24 on: July 25, 2021, 12:24:09 PM »
Cool. Remember to delete or rename the file on the card so that the next time you have a power outage or restart the console it doesn't try to install the firmware again.
usually the inbuilt console update procedure should delete the user.bin (Ecowitt) or factory.bin (Ambient) file once the update is completed.
WS2350 1.6.7, GW1000(3) 1.7.7,WH2650 WiFi (2) 1.7.7 (test/backup), GW1100 2.3.1, GW2000(3) 3.1.1, HP2551 1.9.5,5.1.5;HP3500 1.7.2,WS3800 1.2.8, WN1910 1.2.3,WN1980 1.2.3;
Ecowitt WS90(2)1.3.5/1.4.0, WS80(2)1.2.5, WS68, WS69, WH40, WH31, WH31-EP, WN30, WN34L, WN35, WH32, WH32-EP, WH32B, WH57 [Lightning], WH41 [PM2.5], WH51, WH45, WH55
MeteobridgePro(2)[test,prod] 5.8 Mar 01 2024, 15185 - Blake-Larsen Sun Recorder - RPi4/weewx 4.8.0/4.10.2/CumulusMX 3283/Meteobridge RPi4B-2GB(3169)
Barani Meteoshield Pro, MetSpec Rad02 - Ecowitt 5763,34418;WU ISAARB3(WH4000SE),ISAARB22(HP2553), http://meshka.eu

 

anything