i have shut down the pws recalibrated to the nearest pws snyc the closks rebooted tried on two different comps?
Here is the pinout for the DB-9 to RJ connection that runs between your PC and the console:
I just ran down the pinouts for the cable on the WS-3610. It is also
a 6 conductor (sorry, thought it was 4, I should have known better).
Holding the RJ connector, tab down, cord toward you, numbering left
to right (1-6):
RJ1) DB9 pin 5
RJ2) DB9 pin 3
RJ3) DB9 pin 4
RJ4) DB9 pin 7
RJ5) DB9 pin 6
RJ6) DB9 pin 8
Using a continuity checker (built in to most volt meters), verify that all of the pin to pin connections are good.