Big Okie:
I had the same problem due to the OS with Win 8 on a desktop my wife had.
The dumbing down of the user and the aggressiveness of the hackers has gotten us to this point. After many google searches and trying to figure out what was wrong found that the simple things we used to do to our machines, OUR machines, was being prevented by Win8.
Agreed, what a pain. I don't know how many common citizens like to fiddle, or need to fiddle as we do with our specific needs and software and hardware manipulations, but what was a breeze in Win7.1 was nigh unto impossible in 8.
So the question is, was it the operating system, or the laptop? We use lots of laptops from HP here are work (literally thousands over the enterprise) and they are all at Win 7.1 and the Help Desk can lead the most timid user through some tweaks if needed, no PhD in operating systems or geek hats needed at all.
Dale