Topic: Vantage Vue data logger no longer online at Wunderground.com

[pjw73nh]

My Davis Vantage Vue with data logger is no longer showing in Wunderground. KNHSTRAT8
I've had this station and setup since 2016. It has worked quite well.  Yes, an occasional issue where it would go offline for a day or two, but then next time I checked it would be back online.   But for the most part it was fairly consistent.

I saw it online a few days ago (12/6), but when I look at the monthly data, it stopped on 11/18 except for a brief time on 12/6.
It is off line as far as Wunderground can see.  I can ping the ip address of the data logger from any device on my network, so I know the settings are correct.

 I can download data via the app, and I can web into the data logger by IP Address to check ip settings.  All appears to be well. 

Any other help or suggestions are much appreciated. Thanks.

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[johnd]

Your post is missing a vital piece of information. It sounds like you are using some sort of  IP logger to upload data directly to WU, so presumably the logger is either a WFL or some sort of Meteobridge device (perhaps the Ambient version thereof).  You might be better off identifying the logger type explicitly and then posting to the relevant forum for that logger type. It would not appear to be a weatherlink issue. (Or do you perhaps have a WeatherlinkIP logger uploading to weatherlink.com which is then forwarding the data to WU???)

Either way, more info would be helpful to clarify the issue.

[pjw73nh]

Hello John and thank you for the reply. 

Perhaps I have my terminology incorrect.  See attached.  THIS is the device I am referring to as a data logger.   I was unaware that there are/were other data loggers for my particular model.   Hopefully this will clarify my post.  Thanks again for any assistance you may be able to provide.

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[PaulMy]

Hi,
That is an IP logger and as johnd indicated, it uploads to your weatherlink.com site and likely then through your settings on weatherlink.com uploads to your Weather Underground https://www.wunderground.com/dashboard/pws/KNHSTRAT8   A couple of possibilities:
Your logger's uploads to weatherlink.com may be failing.
Is your logger uploads actually going to your weatherlink.com?
What is your weatherlink.com site url or name, so that we can have a look?

The weatherlink.com uploads to Weather Underground may be failing.
Contact Davis support.

Enjoy,
Paul

[pjw73nh]

Hi Paul, it should be www.weatherlink.com/users/wxolf  .  But it doesn't go to my page (404). I have to go to weatherlink.com and log in with my credentials THEN I can see my page. It shows last connect was 12/6.  Like I see.

Thanks.

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[PaulMy]

Hi,
Yes I found it on WL.com https://www.weatherlink.com/bulletin/de81c7c8-9b1f-4087-9f7d-cc06755357fb The last date on WL.com matches your WU site last data.  Checking your Weather Underground site there have been quite a few days and periods without data.  From that, I would guess that your data logger is missing a lot of updates to WL.com.  That could be a logger issue or an internet issue. 

Are you also running Weatherlink PC program, or any other program locally, from the logger?  You hadn't mentioned that so likely not, but if so and that works then you can rule out a logger issue. 

If you are using the logger only for upload to WL.com and that isn't working then try a reboot of the logger.  This link is an excellent resource (this is johnd's company) https://www.manula.com/manuals/pws/davis-kb/1/en/topic/weatherlinkip-issues and perhaps he will come back to this thread for further comment.

Enjoy,
Paul

[pjw73nh]

Hi Paul, To answer your question, yes, I run WeatherLink 6.03 on my computer.  Attached is a chart from the last month. My internet is quite robust. I have great connectivity (speed and uptime).  It rarely goes down.  I run a lot of internet devices without any issues.   I seriously doubt it's a connectivity or speed issue.  I am a retired IT person and have a pretty good background in networking.  What I don't understand is that is why it all of a sudden stopped in late November and then "recovered" for a little while on Dec 6.  No changes were made.   I'll have a look at John's page.   Thank you.

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[pjw73nh]

Just as an aside, Thought I would upload these two screen shots.  Yes, I have a device key. I have reset the ip logger settings several times.  And I have rebooted the station and logger as well.  I get 4 beeps.

Thank you.

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[Mattk]

Still missing some information in the configuration of this system?

Assuming this WLIP is on a local network (not remote from the location of the computer which you are running your WeatherLinkPC software) then not exactly sure why you would want to set the TCP/IP to Remote IP Address? Remote IP address is more for remote distance separated systems with port forwarding / Dyn DNS or ISP static assigned IP's. WeatherLinkPC and locally configured WLIP on the same local network should be using the Local Device ID radio button   

[pjw73nh]

Thanks for the reply Matt.  What else am I missing?

The IP pings fine from my PC . My network is "flat". IE one network. 192.168.68.x.  No layer 2 or 3 activity anywhere on my network. No Subnets, no VLANS, no active routing or firewalling.  It has worked for 8 years up to the end of November 2024 with nothing changing. It's got to be something I am overlooking, or perhaps my data logger is bad (doubtful).  I am going to contact Davis on Monday.

I clicked on the "Local Device ID" and then "find". As expected it found the MAC address associated with the IP address of the data logger. 192.168.68.188. I saved it and tried again.  No luck.

Ping from my PC to the data logger is fine.    Ping and traceroute from my PC to weatherlink.com do not complete. I suspect Weatherlink has blocked ICMP echo requests, and that that is why they don't complete.

I also tried from my cell phone over a cell network.  Still no returns from Weatherlink.  I am not saying the issue is on their end, I am simply showing some of troubleshooting methods I have tried.

Thank you for your efforts.

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[Mattk]

As a test shut down WeatherLinkPC and see how Weather.com performs then? Strip charts and such live screens pull continuous serial type data from a IP device which is really not truly an IP device. 

[pjw73nh]

I don't understand what you mean by "shut down weatherlink pc" 

This is my main/regular PC. I don't run anything on it in background, or continuously.  It's just a standard PC. that I do my business on.  I can run the weatherlink app to get data from my Vantage Vue, but other than that it should have nothing to do with  weatherkink until I go to the wunderground site to view my station.

Thank you.

[PaulMy]

Hi,

What I don't understand is that is why it all of a sudden stopped in late November and then "recovered" for a little while on Dec 6.  No changes were made.

Thanks for the Weatherlink 6.0.3 info.  From that last month graph it seems to be valid unlike what is on WU.  I suppose you don't have the Weatherlink.com Pro account where you could look at the data WL.com has saved, or missed?

How does your WLPC 6.0.3 data compare for the other times that WU has missing data - i.e. Nov 1-2, 10-30, Sep 13-20, Aug 1-10, Jun 26-28, May 10-11, Apr 2-12, 22-29?

I can run the weatherlink app to get data from my Vantage Vue,

I presume the WL App data comes from the same WL.com account as I don't see any other stations in the immediate area.  Have you noticed that the App has current data that is not shown on WL.com nor WU?

Since your 6.0.3 seems ok and if no internet issues, then looks like a Davis weatherlink.com issue and a call to support. 

Enjoy,
Paul

[pjw73nh]

I do not have WL Pro.  Also, the data that I see on my WL app on the computer is complete.  Everything up to the end of November is accessible from the app.  As is just that one little bit on Dec 6.

[johnd]

In the absence of a Pro account, only Davis can easily look and see if packets were received at the 'Davis' (actually AWS) servers for whatever periods appears to be missing (unless you can find someone with a spare Pro plan and Pro share the station with them). Best guess is that either the packets weren't sent (ie didn't leave your LAN) or were malformed in some way. Can't rule out that there was some issue at Davis/AWS but relatively unlikely. If you have some network expertise then is it possible that you can try to sniff the packets from the IP logger to see if they are actually being generated?

[Mattk]

I don't understand what you mean by "shut down weatherlink pc" 

This is my main/regular PC. I don't run anything on it in background, or continuously.  It's just a standard PC. that I do my business on.  I can run the weatherlink app to get data from my Vantage Vue, but other than that it should have nothing to do with  weatherkink until I go to the wunderground site to view my station.

Thank you.

What I wrote was WeatherLinkPC meaning the WeatherLink software (not what was interpreted as the "WeatherLink PC" hardware/computer). Just wasn't sure from the comments if WeatherLinkPC was always open/running on the PC regardless of whatever else the PC runs? 

[pjw73nh]

After a long hold time on the phone, I got through to Davis support and they were great.  It took a while of trying different things but we got it fixed.

It's still a mystery, but he steps that "seemed: to fix it was:

1. In the web access for the IP logger, we changed from static IP to DHCP and saved the config.
2. Powered down the console.
3. Took the batteries out
4. Took the IP dongle out and disconnected the ethernet cable from it.

5. Put it all back together again and powered it up, and all was well.  It is now communicating to Weatherlink and Wunderground.  Thanks to all the folks here that offered advice and assistance.