I took Ken's advice earlier last week and mailed my local WFO contact and he we prompt in returning my message and admitted their office had no control what so ever over the feed but he did forward my message to the responsible part or team but I haven't heard any news from them.
Hopefully they didn't take me as the wife does sometimes...saying I gripe too much
It's not actually that I'm griping but questioning and seeking a solution
It's probably one of those situations where "they meant well" but it just hasn't ended up that way
In time we'll reach the goal