Author Topic: Health Data Weatherlink Live  (Read 1612 times)

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Offline MeteotempSB

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Health Data Weatherlink Live
« on: October 15, 2021, 01:26:01 PM »
It seems that in the Health Data section of Weatherlink Live, no data or information appears.

Offline PaulMy

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Re: Health Data Weatherlink Live
« Reply #1 on: October 15, 2021, 03:07:50 PM »
Yes, same here.


Enjoy,
Paul
Davis Vantage Pro 2 Plus 24-FARS Wireless - Komoka, ON Canada
Envoy/USB Logger/Cumulus v1.9.4  www.komokaweather.com  
WFL/CMX www.komokaweather.com/komokaweather-ca2/index.php
WLL/CMX www.komokaweather.com/cumulusmxwll/index.htm
WLL/CMX www.komokaweather.com/cumulusmxwll/index.html
WLL/CMX www.komokaweather.com/cumulusmxwll/index.php
Blitzortung Station #1076


Offline mcrossley

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Re: Health Data Weatherlink Live
« Reply #2 on: October 15, 2021, 03:49:23 PM »
Yep, same, the data is still there though as you can pull it down via the API.
Mark

Offline TraderGary

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Re: Health Data Weatherlink Live
« Reply #3 on: October 17, 2021, 12:17:21 AM »

Same thing here.
What's going on, Davis?
Davis Vantage Pro2 Plus 6163 (Wireless) | Davis WeatherLink Live 6100 | Meteobridge Pro
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Offline johnd

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Re: Health Data Weatherlink Live
« Reply #4 on: October 17, 2021, 03:51:05 AM »
I wonder if they even know? http://status.weatherlink.com/ doesn't show anything. And actually health data for EM stations seems to be reporting OK - looks like a WLL-specific issue. Such are the complexities of wl.com these days. Has anyone here actually reported it to support@weatherlink.com ?
Prodata Weather Systems
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Sorry, but I have no time to help with individual issues by email. Please post your issue in the relevant forum section here & I will comment there if I have anything useful to add.

Offline mcrossley

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Re: Health Data Weatherlink Live
« Reply #5 on: October 17, 2021, 08:39:04 AM »
Nope, but it's the weekend so not much point until tomorrow anyway.
Mark

Offline johnd

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Re: Health Data Weatherlink Live
« Reply #6 on: October 18, 2021, 04:38:57 PM »
Health seems to be back on now for WLL stations.
Prodata Weather Systems
Prodata's dedicated Davis EnviroMonitor website
UK Davis Premier Dealer - All Davis stations, accessories and spares
Cambridge UK

Sorry, but I have no time to help with individual issues by email. Please post your issue in the relevant forum section here & I will comment there if I have anything useful to add.

Offline PaulMy

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Re: Health Data Weatherlink Live
« Reply #7 on: October 18, 2021, 05:54:31 PM »

Quote
Hello Paul, Thank you for reporting this. We are aware and hope to have it fixed in the next day or so.

Bruce Johnson
Technical Support
Davis Instruments[/color]

Received this early afternoon after my reporting it on Saturday. 

My WLL account is now ok, but if I switch my WL.com Pro subscription from the WLL account to my WL.com WiFiLogger account then Health Data does not appear.  It probably never has, but I hadn't checked before and this is usually on the free Basic plan.

Enjoy,
Paul

Davis Vantage Pro 2 Plus 24-FARS Wireless - Komoka, ON Canada
Envoy/USB Logger/Cumulus v1.9.4  www.komokaweather.com  
WFL/CMX www.komokaweather.com/komokaweather-ca2/index.php
WLL/CMX www.komokaweather.com/cumulusmxwll/index.htm
WLL/CMX www.komokaweather.com/cumulusmxwll/index.html
WLL/CMX www.komokaweather.com/cumulusmxwll/index.php
Blitzortung Station #1076


Offline johnd

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Re: Health Data Weatherlink Live
« Reply #8 on: October 19, 2021, 03:50:24 AM »
The Health tab is only available for stations using WLL or Davis Enviromonitor gateways as upload devices. So it's not there for any console-based uploads (ie where a logger connects to a console like USB, IP logger, WFL etc). Most of the data that populates the Health page is simply not available from consoles, at least not without a major rewrite of the console firmware which I can't see happening - very possibly there's not even space for a significantly extended firmware version in the console memory map.
Prodata Weather Systems
Prodata's dedicated Davis EnviroMonitor website
UK Davis Premier Dealer - All Davis stations, accessories and spares
Cambridge UK

Sorry, but I have no time to help with individual issues by email. Please post your issue in the relevant forum section here & I will comment there if I have anything useful to add.

Offline Mapantz

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Re: Health Data Weatherlink Live
« Reply #9 on: January 06, 2022, 03:50:44 PM »
I'm not getting any health data from my WLL. It has been running almost 8 hours.


Offline Mchd17

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Re: Health Data Weatherlink Live
« Reply #10 on: January 08, 2022, 09:40:27 PM »
No health data here either, been running for 2 weeks

Offline TraderGary

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Re: Health Data Weatherlink Live
« Reply #11 on: January 09, 2022, 12:08:34 AM »
My WLL 6100 is reporting Health Data just as it always has.
Davis Vantage Pro2 Plus 6163 (Wireless) | Davis WeatherLink Live 6100 | Meteobridge Pro
WeatherLink | WundergroundCWOPAWEKASWindy

Offline Mapantz

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Re: Health Data Weatherlink Live
« Reply #12 on: January 12, 2022, 06:03:54 AM »
It might be something to do with the firmware..

I've had a look at my data via API, and the firmware returns 2021-05-22

Other WLL's are on 2021-11-05


Offline johnd

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Re: Health Data Weatherlink Live
« Reply #13 on: January 12, 2022, 09:25:36 AM »
If you can't see the Health tab with WLL then best to contact Davis at support@weatherlink.com.

It could be a firmware issue. Davis say that a full power-off reboot of WLL (probably including removing one battery temporarily) should force a F/W update, but (i) I'm not convinced that this always works and (ii) I'm reluctant to suggest doing this before talking to Davis in case you lose any data or settings. (I don't think this is likely, assuming that your uploads are fully up-to-date, just erring on the side of caution.) Alternatively Davis can push an update to your device on an individual basis. AFAIK there's no other way of updating the F/W.

Prodata Weather Systems
Prodata's dedicated Davis EnviroMonitor website
UK Davis Premier Dealer - All Davis stations, accessories and spares
Cambridge UK

Sorry, but I have no time to help with individual issues by email. Please post your issue in the relevant forum section here & I will comment there if I have anything useful to add.

Offline Mchd17

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Re: Health Data Weatherlink Live
« Reply #14 on: January 12, 2022, 09:34:56 PM »
I tried the full power off reboot of my WLL and it did not help the issue. I just submitted an email to davis support. Will post back.

Offline johnd

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Re: Health Data Weatherlink Live
« Reply #15 on: January 13, 2022, 03:40:34 AM »
I tried the full power off reboot of my WLL and it did not help the issue.

Did it update the firmware though? (Assuming that you previously had non-current F/W)
Prodata Weather Systems
Prodata's dedicated Davis EnviroMonitor website
UK Davis Premier Dealer - All Davis stations, accessories and spares
Cambridge UK

Sorry, but I have no time to help with individual issues by email. Please post your issue in the relevant forum section here & I will comment there if I have anything useful to add.

Offline Mchd17

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Re: Health Data Weatherlink Live
« Reply #16 on: January 13, 2022, 06:58:04 AM »
I do not know how to check firmware version. Not listed on Health Data.

Offline johnd

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Re: Health Data Weatherlink Live
« Reply #17 on: January 13, 2022, 07:10:46 AM »
I do not know how to check firmware version. Not listed on Health Data.

Ah yes, sorry, silly question! If you can't see the Health data then you clearly won't be able to see the F/W version. It's potentially available via the API but no easy way of accessing that as a quick one-off. But if the power cycle did update the F/W then this obviously didn't fix the Health issue. Let's see what support have to say.
Prodata Weather Systems
Prodata's dedicated Davis EnviroMonitor website
UK Davis Premier Dealer - All Davis stations, accessories and spares
Cambridge UK

Sorry, but I have no time to help with individual issues by email. Please post your issue in the relevant forum section here & I will comment there if I have anything useful to add.

Offline Mapantz

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Re: Health Data Weatherlink Live
« Reply #18 on: January 14, 2022, 03:13:50 PM »
I used Cumulus MX to check my firmware.

Mark Crossley's WLL for example, is on 2021-11-05
As I mentioned above, I'm on 2021-05-22.

Somebody else on the cmx forum mentioned that their WLL is on 2020-07-30.

So, it looks like their roll out procedure is poor.


Offline PaulMy

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Re: Health Data Weatherlink Live
« Reply #19 on: January 14, 2022, 03:32:58 PM »
Yes mine is and initially setup October 2021

Quote
Live Firmware Version

WeatherLink LIVE Firmware Version
Jul 30, 2020


Enjoy,
Paul
Davis Vantage Pro 2 Plus 24-FARS Wireless - Komoka, ON Canada
Envoy/USB Logger/Cumulus v1.9.4  www.komokaweather.com  
WFL/CMX www.komokaweather.com/komokaweather-ca2/index.php
WLL/CMX www.komokaweather.com/cumulusmxwll/index.htm
WLL/CMX www.komokaweather.com/cumulusmxwll/index.html
WLL/CMX www.komokaweather.com/cumulusmxwll/index.php
Blitzortung Station #1076


Offline Mapantz

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Re: Health Data Weatherlink Live
« Reply #20 on: January 18, 2022, 01:53:46 PM »
I will never, ever, understand Davis' customer service.. its quite appalling!

Anyway.. I asked about a firmware upgrade being pushed to my WLL, and I get a reply telling me to do what I have already tried ..

Please unplug the device,
Open the battery door.
Wait a full 15 minutes.
Apply AC power.
Close the battery door.


Offline Mchd17

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Re: Health Data Weatherlink Live
« Reply #21 on: January 18, 2022, 05:49:12 PM »
Well.....I'm still waiting for a reply

Offline Mapantz

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Re: Health Data Weatherlink Live
« Reply #22 on: January 19, 2022, 07:09:16 AM »
It's simply not good enough.

I have never had a single positive experience with Davis customer services. They either take weeks to reply to a short email, or they don't reply at all. There's no excuses in this day & age.


Offline Mchd17

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Re: Health Data Weatherlink Live
« Reply #23 on: January 19, 2022, 10:56:43 PM »
I have had my WLL since xmas of this year, actually I installed it xmas day. Here is a bit more history....

Dec 26, I emailed support because i noticed a few bugs in WL when connected to WLL on wifi. The word Temperature would always show in the Records of the day, i had a question about importing my old WL data into the WLL data, etc.

Dec 28, support emailed me back stating their computers are down and can not check on things, please call support later in the week.

Due to my work hours and my time zone compared to their time zone, i was unable to call.

Dec 29, received a "How would you rate the support you received?" from Davis.

I told them it was lousy, rated it poor because they couldn't offer me any sort of support through email.

Maybe that's why on this matter i have YET to hear back from them.  ](*,)


Offline Mchd17

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Re: Health Data Weatherlink Live
« Reply #24 on: January 20, 2022, 07:46:50 PM »
Heard back from support.

Told me he did a remote reboot of my WLL, and to see if that corrects the no health data. If it doesn't, do a Hard Reboot. unplug AC cord, open battery door, etc. Well, the remote reboot did not fix it.

I did the hard reboot and still no health data. Does it matter if i have no batteries installed in the WLL? I have it plugged into an APC-BackUPS. It is what it is. Maybe someday i will see it.