From my experience I’ve had one unit replaced. This was due to what started out as a possible UV sensor failure which then seemed to work or dry out. But, then the camera gave out. Bloomsky was quick to replace it which included a prepaid shipping label.
One of my current units continues to have a problem (?) with the on/off button. It was my understanding that while the device is operating normally, the on/off button will flash (green) for a few seconds. Mine does not. Other than that it seems be operating fine.
All of the units I’ve dealt with have very quirky on/off buttons. Although I was able to get them turned on, they reminded me of priming a hand water pump.
The other area that needs attention is with the app and how it handles a simple router/Wi-Fi reconnect. Although there is a separate button in the app for this action, it appears to loop (?) back to the ‘add new device’ screen. This is fine, except then it asks for you to name your unit. You shouldn’t have to rename the unit if all you’re doing is resetting your Wi-Fi.
The other area of concern is that of the Wi-Fi range. I understand this is not totally the fault of Bloomsky, however like many producers of Wi-Fi gear, the advertised Wi-Fi range often falls short of delivery. In defense, it’s often hard to predict or estimate the average users’ environment with microwaves, cordless phones, walls, etc.
Only time will tell how these units hold up. From what I’ve seen they’ve done fairly well dealing with the brutal cold weather. The next test will be this summer when the sun can produce temps well into the 90’s and a heat index beyond that.
Overall the Bloomsky support team has been very good. Informative, courteous and helpful.