Based on other comments from this forum, it appears Rainwise has been "moving" for at least 6 weeks now. I have been able to get someone to pick up the phone there (Eric) but I find it strange that it's been taking this long to move to PA from ME.
I have replacement parts on order for the MKIII. Hopefully they will ship soon.
I find this "move" problem kinda ridiculous. Any credible company would have a plan in place to move within 1 week at the most. Very unprofessional. I hope Nielsen Kellerman (who now owns them) will straighten things out.