Author Topic: Health Data Weatherlink Live  (Read 854 times)

0 Members and 1 Guest are viewing this topic.

Offline MeteotempSB

  • Member
  • *
  • Posts: 24
    • MeteotempSB
Health Data Weatherlink Live
« on: October 15, 2021, 01:26:01 PM »
It seems that in the Health Data section of Weatherlink Live, no data or information appears.

Offline PaulMy

  • Forecaster
  • *****
  • Posts: 5118
    • KomokaWeather
Re: Health Data Weatherlink Live
« Reply #1 on: October 15, 2021, 03:07:50 PM »
Yes, same here.


Enjoy,
Paul

Offline mcrossley

  • Forecaster
  • *****
  • Posts: 824
    • Wilmslow Astro
Re: Health Data Weatherlink Live
« Reply #2 on: October 15, 2021, 03:49:23 PM »
Yep, same, the data is still there though as you can pull it down via the API.
Mark

Offline TraderGary

  • Stock Market Wizard
  • Forecaster
  • *****
  • Posts: 516
  • Amateur Radio W9VJ
Re: Health Data Weatherlink Live
« Reply #3 on: October 17, 2021, 12:17:21 AM »

Same thing here.
What's going on, Davis?
Davis Vantage Pro2 Plus 6163 (Wireless) | Davis WeatherLink Live 6100 | Meteobridge Pro
WeatherLink | WundergroundCWOPAWEKASWindy

Online johnd

  • Forecaster
  • *****
  • Posts: 4256
    • www.weatherstations.co.uk
Re: Health Data Weatherlink Live
« Reply #4 on: October 17, 2021, 03:51:05 AM »
I wonder if they even know? http://status.weatherlink.com/ doesn't show anything. And actually health data for EM stations seems to be reporting OK - looks like a WLL-specific issue. Such are the complexities of wl.com these days. Has anyone here actually reported it to support@weatherlink.com ?
Prodata Weather Systems
Prodata's dedicated Davis EnviroMonitor website
UK Davis Premier Dealer - All Davis stations, accessories and spares
Cambridge UK

Sorry, but I have no time to help with individual issues by email. Please post your issue in the relevant forum section here & I will comment there if I have anything useful to add.

Offline mcrossley

  • Forecaster
  • *****
  • Posts: 824
    • Wilmslow Astro
Re: Health Data Weatherlink Live
« Reply #5 on: October 17, 2021, 08:39:04 AM »
Nope, but it's the weekend so not much point until tomorrow anyway.
Mark

Online johnd

  • Forecaster
  • *****
  • Posts: 4256
    • www.weatherstations.co.uk
Re: Health Data Weatherlink Live
« Reply #6 on: October 18, 2021, 04:38:57 PM »
Health seems to be back on now for WLL stations.
Prodata Weather Systems
Prodata's dedicated Davis EnviroMonitor website
UK Davis Premier Dealer - All Davis stations, accessories and spares
Cambridge UK

Sorry, but I have no time to help with individual issues by email. Please post your issue in the relevant forum section here & I will comment there if I have anything useful to add.

Offline PaulMy

  • Forecaster
  • *****
  • Posts: 5118
    • KomokaWeather
Re: Health Data Weatherlink Live
« Reply #7 on: October 18, 2021, 05:54:31 PM »

Quote
Hello Paul, Thank you for reporting this. We are aware and hope to have it fixed in the next day or so.

Bruce Johnson
Technical Support
Davis Instruments[/color]

Received this early afternoon after my reporting it on Saturday. 

My WLL account is now ok, but if I switch my WL.com Pro subscription from the WLL account to my WL.com WiFiLogger account then Health Data does not appear.  It probably never has, but I hadn't checked before and this is usually on the free Basic plan.

Enjoy,
Paul


Online johnd

  • Forecaster
  • *****
  • Posts: 4256
    • www.weatherstations.co.uk
Re: Health Data Weatherlink Live
« Reply #8 on: October 19, 2021, 03:50:24 AM »
The Health tab is only available for stations using WLL or Davis Enviromonitor gateways as upload devices. So it's not there for any console-based uploads (ie where a logger connects to a console like USB, IP logger, WFL etc). Most of the data that populates the Health page is simply not available from consoles, at least not without a major rewrite of the console firmware which I can't see happening - very possibly there's not even space for a significantly extended firmware version in the console memory map.
Prodata Weather Systems
Prodata's dedicated Davis EnviroMonitor website
UK Davis Premier Dealer - All Davis stations, accessories and spares
Cambridge UK

Sorry, but I have no time to help with individual issues by email. Please post your issue in the relevant forum section here & I will comment there if I have anything useful to add.

Offline Mapantz

  • Forecaster
  • *****
  • Posts: 508
    • Wareham Weather
Re: Health Data Weatherlink Live
« Reply #9 on: January 06, 2022, 03:50:44 PM »
I'm not getting any health data from my WLL. It has been running almost 8 hours.


Offline Mchd17

  • Senior Member
  • **
  • Posts: 75
Re: Health Data Weatherlink Live
« Reply #10 on: January 08, 2022, 09:40:27 PM »
No health data here either, been running for 2 weeks

Offline TraderGary

  • Stock Market Wizard
  • Forecaster
  • *****
  • Posts: 516
  • Amateur Radio W9VJ
Re: Health Data Weatherlink Live
« Reply #11 on: January 09, 2022, 12:08:34 AM »
My WLL 6100 is reporting Health Data just as it always has.
Davis Vantage Pro2 Plus 6163 (Wireless) | Davis WeatherLink Live 6100 | Meteobridge Pro
WeatherLink | WundergroundCWOPAWEKASWindy

Offline Mapantz

  • Forecaster
  • *****
  • Posts: 508
    • Wareham Weather
Re: Health Data Weatherlink Live
« Reply #12 on: January 12, 2022, 06:03:54 AM »
It might be something to do with the firmware..

I've had a look at my data via API, and the firmware returns 2021-05-22

Other WLL's are on 2021-11-05


Online johnd

  • Forecaster
  • *****
  • Posts: 4256
    • www.weatherstations.co.uk
Re: Health Data Weatherlink Live
« Reply #13 on: January 12, 2022, 09:25:36 AM »
If you can't see the Health tab with WLL then best to contact Davis at support@weatherlink.com.

It could be a firmware issue. Davis say that a full power-off reboot of WLL (probably including removing one battery temporarily) should force a F/W update, but (i) I'm not convinced that this always works and (ii) I'm reluctant to suggest doing this before talking to Davis in case you lose any data or settings. (I don't think this is likely, assuming that your uploads are fully up-to-date, just erring on the side of caution.) Alternatively Davis can push an update to your device on an individual basis. AFAIK there's no other way of updating the F/W.

Prodata Weather Systems
Prodata's dedicated Davis EnviroMonitor website
UK Davis Premier Dealer - All Davis stations, accessories and spares
Cambridge UK

Sorry, but I have no time to help with individual issues by email. Please post your issue in the relevant forum section here & I will comment there if I have anything useful to add.

Offline Mchd17

  • Senior Member
  • **
  • Posts: 75
Re: Health Data Weatherlink Live
« Reply #14 on: January 12, 2022, 09:34:56 PM »
I tried the full power off reboot of my WLL and it did not help the issue. I just submitted an email to davis support. Will post back.

Online johnd

  • Forecaster
  • *****
  • Posts: 4256
    • www.weatherstations.co.uk
Re: Health Data Weatherlink Live
« Reply #15 on: January 13, 2022, 03:40:34 AM »
I tried the full power off reboot of my WLL and it did not help the issue.

Did it update the firmware though? (Assuming that you previously had non-current F/W)
Prodata Weather Systems
Prodata's dedicated Davis EnviroMonitor website
UK Davis Premier Dealer - All Davis stations, accessories and spares
Cambridge UK

Sorry, but I have no time to help with individual issues by email. Please post your issue in the relevant forum section here & I will comment there if I have anything useful to add.

Offline Mchd17

  • Senior Member
  • **
  • Posts: 75
Re: Health Data Weatherlink Live
« Reply #16 on: January 13, 2022, 06:58:04 AM »
I do not know how to check firmware version. Not listed on Health Data.

Online johnd

  • Forecaster
  • *****
  • Posts: 4256
    • www.weatherstations.co.uk
Re: Health Data Weatherlink Live
« Reply #17 on: January 13, 2022, 07:10:46 AM »
I do not know how to check firmware version. Not listed on Health Data.

Ah yes, sorry, silly question! If you can't see the Health data then you clearly won't be able to see the F/W version. It's potentially available via the API but no easy way of accessing that as a quick one-off. But if the power cycle did update the F/W then this obviously didn't fix the Health issue. Let's see what support have to say.
Prodata Weather Systems
Prodata's dedicated Davis EnviroMonitor website
UK Davis Premier Dealer - All Davis stations, accessories and spares
Cambridge UK

Sorry, but I have no time to help with individual issues by email. Please post your issue in the relevant forum section here & I will comment there if I have anything useful to add.

Offline Mapantz

  • Forecaster
  • *****
  • Posts: 508
    • Wareham Weather
Re: Health Data Weatherlink Live
« Reply #18 on: January 14, 2022, 03:13:50 PM »
I used Cumulus MX to check my firmware.

Mark Crossley's WLL for example, is on 2021-11-05
As I mentioned above, I'm on 2021-05-22.

Somebody else on the cmx forum mentioned that their WLL is on 2020-07-30.

So, it looks like their roll out procedure is poor.


Offline PaulMy

  • Forecaster
  • *****
  • Posts: 5118
    • KomokaWeather
Re: Health Data Weatherlink Live
« Reply #19 on: January 14, 2022, 03:32:58 PM »
Yes mine is and initially setup October 2021

Quote
Live Firmware Version

WeatherLink LIVE Firmware Version
Jul 30, 2020


Enjoy,
Paul