Wow, I'm happily shocked about returns. I figured it would be a "pound sand " approach, nature of the beast thing. Nicely done Randy.
That is the approach I've had from them before but Ryan is different and reliable for sure.
Still nothing back from Davis Inst.
They may or may not get back I've had it both ways and been flat lied to before when I pointed out an software issue for cup size with Vue console using VP2 wind sensor.
They claimed they ran wind tunnel test which I know wasn't true if they had they would of seen problem immediately.
It wasn't just me but multiple people with VP2 and Vue consoles were seeing different wind speeds.
Long story short they did a Vue firmware update, not long after and first one in years (how convenient).
With no mention in update but it fixed issue. I almost didn't bother with it but someone said it fixed the wind speed issue and sure enough it did.
Now both Vue and Vp2 consoles follow each other perfectly.
Sounds familiar.
Last year I pointed out to them that temperatures could be adjusted in the VP2 console (via offsets) without a corresponding change in
relative humidity and they acted like that was news to them (on a 12 year old console). The head of Technical Support had to call in senior engineers and the staff meteorologist to get to the bottom of it! Ultimately, after over a dozen emails, I requested they simply make a note in the manual in the section with the offset procedures so users are aware of this fact. I didn't even demand they fix it. Yet, they would not commit to even editing a damn PDF and, as far as I know, they have not notified their customers of this issue. I guess they see this as an upgrade opportunity ($$) for anyone who has (what they assume to be without understanding all use cases) an out-of-calibration sensor?
And, of course, on the issue with cold temperature signal drop outs they were nowhere to be found even though several people reached out to them directly and johnd, one of their authorized dealers, was quite involved in that discussion.
So, no, I don't expect them to really acknowledge this publicly either.
Now, having said that, I hope Davis will prove me wrong. Don't care as long as there's a solution.