Author Topic: Rainwise Contact  (Read 612 times)

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Offline VaJim

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Rainwise Contact
« on: May 20, 2024, 07:06:51 AM »
As anyone heard from Rainwise support?

I sent an email to my last POC as well as filled out the contact form on their website and nothing heard back.

Offline chief-david

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Re: Rainwise Contact
« Reply #1 on: May 20, 2024, 08:55:14 AM »
I have not had to contact them for a while.

But the last time I did I talked to Brad.  207-801-4036
No idea if it still works because I know they changed locations.
Worth a shot.



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It's not you-It's WU.

Offline VaJim

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Re: Rainwise Contact
« Reply #2 on: May 20, 2024, 09:29:25 AM »
Thank you

I may try to call Brad.  I thought I sent him an email at Rainwise and it came back.

Offline RCJones

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Re: Rainwise Contact
« Reply #3 on: June 25, 2024, 01:34:04 PM »
I've had a trouble ticket open since January 30th and have yet to hear back from anyone. I used to rely on Brad to promptly respond to any questions that may have come up, but since Rainwise became a part of Nielsen Kellerman (NK) it seems that tech support has vanished.

I've gone so far as to send a certified letter to the Chief Operating Officer of NK and that didn't even rate a response.

As far as I'm concerned,  like the quality of the Rainwise M III, but because of the lack of response from "support" I'm not able to recommend them any more.

The transition from Rainwise.net web display to the ambientweather.net display also leaves a great deal to be desired for my users - they prefer the simple and easy to understand display of data on rainwise.net.