Small update
Thank you all for the responses, the support and the feedback over the last day. The information you have provided has been invaluable for us to research the issues that we are facing.
As I said before, our goal is to be completely transparent. The Trello board is a great place to get an up to date view of what is complete, what we need to do, and what we are currently working on. Our team is small, so I do want to caution that it may seem that progress is moving slower than you would like. That is why we are doing everything we can to focus on the issues that affect the largest percentage of our PWS owners first, and then moving onto the next and so on.
Trello Board (now with a ticket section for you to submit your bug reports):
https://trello.com/b/hqC0tb0u/weather-undergroundHere are some issues we have made progress on, and the issues that we are starting to investigate further:
1.
Webcams: Some issues with webcams have been resolved, but there are more issues that have cropped up. Our team is continuing to debug these as they arise.
2.
PWS data loss: This issue, along with webcams, continues to be one that all of you are concerned about. We have an engineer doing an investigation on it, and hopefully will have more information by end of day today.
3.
Paid account issue: We pushed a fix that was intended to fix those of you with paid accounts that were incorrectly seeing ads. However, it had some intended consequences so the issue is back with our developers to troubleshoot.
4.
Favorites: It appears that this issue is related to our paid account issue, so our hope is that the resolution for that will fix this as well.