Aside from the obvious webcam and reliability issues that have arisen in the last several months, my main beef is what I perceive to be a ruthless drive towards profitability at the expense of your partners, us. Every one of us spends money, effort, and bandwidth in order to feed your uniquely huge network, at little (incremental) cost to you. What I expect in return, is a place to view my data, and a place where I am proud to have my neighbors and family view my data, that is well designed, professionally run, and dedicated to delivering useful weather data, not dedicated to finding the "sweet spot" of maximum profitability for WU's stockholders. WE are part of WU's constituency group as well (or should be).
I do not consider the site well designed any more since the changes made months ago (even when it works). Instead of my station site containing most useful data on one page (to include the 10 day forecast graph), it now requires three clicks to view the 10 day forecast. The redesign seems to have been an obvious and shortsighted ploy to multiply the number of page impressions. Using my station as an example, my visitor count has gone from hundreds a month, to often less than a hundred. I don't blame my followers, the page is no longer a useful asset.
The other day I was at a friends house loading some software on his laptop. While there I clicked on his link to my WU PWS site, and was shocked to see that the top 60% of the screen was advertisements, and there was little useful weather data showing (even before navigating further). If that is what my non-subscriber followers are typically seeing, it's no wonder they no longer visit the site, it's just click-bait.
I am genuinely heartened that you are here asking these questions, thank you. I wish you success with the site and the bean counters.