WXforum.net

Weather Station Hardware => AcuRite Weather Stations => Topic started by: Wrog on October 10, 2018, 09:18:02 PM

Title: Atlas HD display not pairing with sensor
Post by: Wrog on October 10, 2018, 09:18:02 PM
My 5n1 kicked the bucket last week - aspirating fan died (again, replaced twice), no rain readings.  I tried to revive it by cleaning it out but when I put it back together it didn't work at all.  So I ordered a new Atlas with display which arrived today.  After some hiccups getting the sensor paired with the Access unit, I am not able to get the display to detect the sensor's signal.  I've tried multiple times to Add Sensor, it goes through the process then goes back to the main page with dashes in all the data fields.  I tapped on remove sensor and it doesn't do anything so it doesn't detect one.  I've done a factory reset, I've put the sensor next to the display, didn't work.  I moved it about ten feet away, didn't work.  I moved it about 20 feet away, didn't work.  I know the sensor is working - it's listed in my myacurite dashboard and it's reporting to Weather Underground.

Help
Title: Re: Atlas HD display not pairing with sensor
Post by: karss on October 11, 2018, 04:09:13 AM
With regard to your 5 in 1 unit no rain reading, the measurement depends on how you mount the tipping buckets on the unit. There is a small magnet in one of the arms which activates the reed switch for each bucket tip. Check whether you got it placed correctly.
Title: Re: Atlas HD display not pairing with sensor
Post by: davefr on October 11, 2018, 09:28:20 AM
My 5n1 kicked the bucket last week - aspirating fan died (again, replaced twice), no rain readings.  I tried to revive it by cleaning it out but when I put it back together it didn't work at all.  So I ordered a new Atlas with display which arrived today.  After some hiccups getting the sensor paired with the Access unit, I am not able to get the display to detect the sensor's signal.  I've tried multiple times to Add Sensor, it goes through the process then goes back to the main page with dashes in all the data fields.  I tapped on remove sensor and it doesn't do anything so it doesn't detect one.  I've done a factory reset, I've put the sensor next to the display, didn't work.  I moved it about ten feet away, didn't work.  I moved it about 20 feet away, didn't work.  I know the sensor is working - it's listed in my myacurite dashboard and it's reporting to Weather Underground.

Help


If Atlas transmits successfully to Access but not the console, then it's probably a bad console. Other then complete reboots and placing them next to each other, there's not much left to do.

It sounds like it's time to return the kit and order a replacement.  Hopefully you ordered from Amazon where they make the process easy?? It might be worth a chat with Acurite to see if they'll send you a new console right away without going thru a lengthy process but I wouldn't waste more then 1 chat session.

Atlas system is sure off to a rocky start. 
Title: Re: Atlas HD display not pairing with sensor
Post by: Wrog on October 11, 2018, 09:35:12 AM
Regarding the 5n1 and rain readings, I've had it installed for five years without issue (except for the aspirator fans having a problem dying) so I know it was placed correctly.

Regarding the new Atlas display.  I did one more factory setting reset and got it to pick up the signal, at least for a second.  It displayed a reading, so I moved the sensor unit outside.  I came back in and monitored the status.  The temp outside was in the 40s but the display information never changed from the 68 degree and wind 7 mph reading it picked up during setup.  Same info displayed this morning.  So I'm almost completely certain that the display unit is defective.

Now on to the Atlas sensor.  After I put the sensor outside, at the same distance as my 5n1 which is not far from the Access unit, maybe 30 feet, I got one reading from the sensor on myacurite and then it lost the signal.  I moved the access to ensure nothing would be interfering with the signal (other then the window between the two) and checked again this morning and it had never received another reading.  I went out and moved it next to the house, still nothing.  Moved the sensor back into the house and nothing.  I opened the battery compartment and the light which I've read should be blinking every ten seconds if it is functioning normally isn't blinking at all.  So I've concluded I got a bad sensor and a bad display bundle.  At least the units in the bundle are consistently bad. 

 ](*,)

I've arranged a return/exchange with Amazon to give it one more try.  If I get the same results, I may just buy another 5n1 sensor as I've had relatively good results with them.
Title: Re: Atlas HD display not pairing with sensor
Post by: Woody5023 on October 11, 2018, 02:07:29 PM
I ordered the Atlas last week and can't believe these issues still exist. In my case, the signals come and go at random, never staying strong for any length of time no matter where the display console is placed. That's just one of many issues I've already discovered with this unit. I'm so disappointed at the field testers. No way this would have passed inspection for public sale.

Besides reception issues, these are the other things I've noticed:

1. This unit can't handle the sun. The 5n1s are notorious for reading 3 to 8 degrees higher in direct sun. The Atlas is running about 2 to 4 degrees hotter. Absolutely horrible.

2. To make matters worse, The display console rounds up the high another degree. 83.1 equals a high of 84 when the actual air temp barely hits 80. How did this get by the field testers?

3. The temperature sensor is on the south side of the unit. Why? How does this make sense.

4. When mounted properly, the station looks droopy. Weird design. Just have to see it to understand.

5. Big unit means replacing another unit difficult. In my case, the unit actually has to sit on my roof which was never the case with the unit it was replacing. So, can't put it there. I mounted it on a pole 5 feet above ground in a grassy area and it still runs 2 to 4 degrees hotter than the unit on the roof. Unacceptable.

6. The display console is nice, but decimals in some numbers seem haphazardly placed. Just have to see it to know.

Bottom line, I really wanted this station to work, but with the poor reception issues and unreliable temperature measurements in direct sunlight, Acurite appears to have missed it again. All acurite weather stations should be banned in climates where the sun shines.

This unit is going back too. So freaking disappointed.
Title: Re: Atlas HD display not pairing with sensor
Post by: Wrog on October 11, 2018, 02:49:47 PM
I checked my WU status and see that my sensor came back to life after sitting inside for a couple hours.  The first couple reading were the same as the last reading from last evening then they started displaying actual, current readings.  Since then they've been erratic in the timing.
Title: Re: Atlas HD display not pairing with sensor
Post by: wase4711 on October 11, 2018, 03:43:14 PM
sorry to hear so many of you are having these issues

Interestingly; I was one of the first ones here to actually buy one at retail, and when I reported these issues and others, I was raked over the coals by some people here..

This model should be recalled/pulled off the market until the retail versions work properly right out of the box..
Title: Re: Atlas HD display not pairing with sensor
Post by: nincehelser on October 11, 2018, 03:51:13 PM
sorry to hear so many of you are having these issues

Interestingly; I was one of the first ones here to actually buy one at retail, and when I reported these issues and others, I was raked over the coals by some people here..

This model should be recalled/pulled off the market until the retail versions work properly right out of the box..

Right.   :roll:

Why don't you move along as was requested before?

Or do you have some other motive?  Sure sounds like you were determined to hate it right from the start.

Of course, there are many that are having great luck, but you choose to ignore those people, because you don't like Facebook.

I wonder why?

Title: Re: Atlas HD display not pairing with sensor
Post by: davefr on October 11, 2018, 04:00:50 PM

This model should be recalled/pulled off the market until the retail versions work properly right out of the box..

As a bare minimum, they should pull the Atlas SKU's with the lightning detector bundle off the market ASAP. From what I read, it doesn't look like that will be an easy field fix.

The longer that SKU is being sold, the more negative Amazon reviews they'll get. That could be a death spiral for them.

I'd love to see Davis get some real competition so they update their antiquated consoles/hubs.

 
Title: Re: Atlas HD display not pairing with sensor
Post by: CW2274 on October 11, 2018, 04:30:05 PM
sorry to hear so many of you are having these issues

Interestingly; I was one of the first ones here to actually buy one at retail, and when I reported these issues and others, I was raked over the coals by some people here..

This model should be recalled/pulled off the market until the retail versions work properly right out of the box..

Right.   :roll:

Why don't you move along as was requested before?

Or do you have some other motive?  Sure sounds like you were determined to hate it right from the start.

Of course, there are many that are having great luck, but you choose to ignore those people, because you don't like Facebook.

I wonder why?
Your comments are insulting, and you're resulting to bullying, as usual. This board exist exactly for reasons like this. Just because someone comes here to post his or her negative comments on a product that you obviously have had a hand in and can't defend is too bad. Don't know what threads you've been reading here, but I see a lot of unhappy campers, sure as hell more than happy ones.
This is an wx enthusiast board, if you think you can't get the "skinny" on wx products here, then I guess you'll go to Facebook where evidently everyone is completely happy with their purchase.
Title: Re: Atlas HD display not pairing with sensor
Post by: nincehelser on October 11, 2018, 04:35:34 PM
Your comments are insulting, and you're resulting to bullying, as usual. This board exist exactly for reasons like this. Just because someone comes here to post his or her negative comments on a product that you obviously have had a hand in and can't defend is too bad. Don't know what threads you've been reading here, but I see a lot of unhappy campers, sure as hell more than happy ones.
This is an wx enthusiast board, if you think you can't get the "skinny" on wx products here, then I guess you'll go to Facebook where evidently everyone is completely happy with their purchase.

Want to see a bully, CW?  Look in the mirror.

You're always looking down on those who buy systems that didn't cost as much as yours.

I get really tired of the old stick-in-the-muds who can't let anyone try anything new, put down people who use Facebook, and all that BS.
Title: Re: Atlas HD display not pairing with sensor
Post by: Woody5023 on October 11, 2018, 04:39:54 PM
The frustrating thing is that when you look at the product, you see this huge radiation shield and think that this product should work and the sensor will be shielded properly. Like I said, I've had this for a week. I didnt set this up and then 2 hours later kick it to the curb. I'm giving it time and comparing it to reliable instruments.

Maybe the field testers were comparing to other acurite weather stations. That's my only guess.

I've even stuck a wired probe inside the atlas housing and the readings are consistently 1 to 2 degrees lower in direct sunlight vs what the atlas reports.

Some could argue just calibrate the temp lower by 1 or 2 or 3 degrees to compensate. But what about at night?

During my observations, when it's not exposed to the sun, it's accurate. So that won't work either.

I do like the myacurite program and use it for sensors that I have around the house and shielded properly outside. Too bad I can't rely on this weather station to do the same.
Title: Re: Atlas HD display not pairing with sensor
Post by: nincehelser on October 11, 2018, 04:45:36 PM
The frustrating thing is that when you look at the product, you see this huge radiation shield and think that this product should work and the sensor will be shielded properly. Like I said, I've had this for a week. I didnt set this up and then 2 hours later kick it to the curb. I'm giving it time and comparing it to reliable instruments.

Maybe the field testers were comparing to other acurite weather stations. That's my only guess.


That would be a very inaccurate guess.  Many of us have several stations from various brands.  Quite a few are meteorologists.


Quote
I've even stuck a wired probe inside the atlas housing and the readings are consistently 1 to 2 degrees lower in direct sunlight vs what the atlas reports.

Some could argue just calibrate the temp lower by 1 or 2 or 3 degrees to compensate. But what about at night?

Well, that would be odd, since the Atlas uses the same Sensirion SHT31 that Davis uses.  I guess the SHT31 could be at fault, but it's easily replaceable with no tools if that's the case.  Have you contacted support?


Title: Re: Atlas HD display not pairing with sensor
Post by: Woody5023 on October 11, 2018, 04:59:01 PM
 [ You are not allowed to view attachments ]
The frustrating thing is that when you look at the product, you see this huge radiation shield and think that this product should work and the sensor will be shielded properly. Like I said, I've had this for a week. I didnt set this up and then 2 hours later kick it to the curb. I'm giving it time and comparing it to reliable instruments.

Maybe the field testers were comparing to other acurite weather stations. That's my only guess.


That would be a very inaccurate guess.  Many of us have several stations from various brands.  Quite a few are meteorologists.


Quote
I've even stuck a wired probe inside the atlas housing and the readings are consistently 1 to 2 degrees lower in direct sunlight vs what the atlas reports.

Some could argue just calibrate the temp lower by 1 or 2 or 3 degrees to compensate. But what about at night?

Well, that would be odd, since the Atlas uses the same Sensirion SHT31 that Davis uses.  I guess the SHT31 could be at fault, but it's easily replaceable with no tools if that's the case.  Have you contacted support?

No, I haven't contacted support. I expect the product to work out of the box correctly.

My Atlas is reporting to WU along with my Ambient model which I feel strongly is very accurate in the sun.

ATLAS:

https://www.wunderground.com/personal-weather-station/dashboard?ID=KCAROSAM38&cm_ven=localwx_pwsdash#history

AMBIENT:

https://www.wunderground.com/personal-weather-station/dashboard?ID=KCAROSAM15&cm_ven=localwx_pwsdash#history

The Ambient wind cups have malfunctioned after 6 months and won't spin properly.  The model is out of stock so I was hoping to simply replace it with the Atlas.
Title: Re: Atlas HD display not pairing with sensor
Post by: nincehelser on October 11, 2018, 05:16:20 PM
No, I haven't contacted support. I expect the product to work out of the box correctly.

That's all I can suggest.  They can't make the problem right if they don't know about it.
Title: Re: Atlas HD display not pairing with sensor
Post by: Woody5023 on October 11, 2018, 05:17:06 PM
This is the reception issue. Do you think replacing the sensor would fix the reception?

 [ You are not allowed to view attachments ]
Title: Re: Atlas HD display not pairing with sensor
Post by: wase4711 on October 11, 2018, 05:29:54 PM
sorry to hear so many of you are having these issues

Interestingly; I was one of the first ones here to actually buy one at retail, and when I reported these issues and others, I was raked over the coals by some people here..

This model should be recalled/pulled off the market until the retail versions work properly right out of the box..

Right.   :roll:

Why don't you move along as was requested before?

Or do you have some other motive?  Sure sounds like you were determined to hate it right from the start.

Of course, there are many that are having great luck, but you choose to ignore those people, because you don't like Facebook.

I wonder why?

Why dont you stop acting like you are the boss of this forum, and learn to deal with the fact that this new product is loaded with issues for most of the users on this forum?
Just because you idolize Acurite, and cant deal with the truth about the issues so many are having with this new device, doesnt entitle you to determine who is in this thread, and what they can post..

If you cant deal with it, then YOU should move on; the rest of us arent going anywhere..
Title: Re: Atlas HD display not pairing with sensor
Post by: nincehelser on October 11, 2018, 05:39:27 PM
Why dont you stop acting like you are the boss of this forum, and learn to deal with the fact that this new product is loaded with issues for most of the users on this forum?
Just because you idolize Acurite, and cant deal with the truth about the issues so many are having with this new device, doesnt entitle you to determine who is in this thread, and what they can post..

If you cant deal with it, then YOU should move on; the rest of us arent going anywhere..

Oh, please.  The problems aren't as great as you're trying to make them out to be.

Of course there are going to be problems, especially at first, but if you don't work with support to get things straightened out, you'll get nowhere.

If you continue to troll, expect resistance.

If I idolize Acurite, then why in the hell do I have all these other brands of weather stations all around me?


Title: Re: Atlas HD display not pairing with sensor
Post by: wase4711 on October 11, 2018, 06:12:15 PM
Why dont you stop acting like you are the boss of this forum, and learn to deal with the fact that this new product is loaded with issues for most of the users on this forum?
Just because you idolize Acurite, and cant deal with the truth about the issues so many are having with this new device, doesnt entitle you to determine who is in this thread, and what they can post..

If you cant deal with it, then YOU should move on; the rest of us arent going anywhere..

Oh, please.  The problems aren't as great as you're trying to make them out to be.
NO ONE is exaggerating here, except you; people are posting actual problems they are having with this product, but, for some reason, you feel the need to refute and marginalize everyone who doesnt agree with you, not only in this thread, but in many others on this forum

Of course there are going to be problems, especially at first, but if you don't work with support to get things straightened out, you'll get nowhere.

If you continue to troll, expect resistance.
You call it trolling, others here call it telling it like it is

If I idolize Acurite, then why in the hell do I have all these other brands of weather stations all around me?

No one knows what other brands of anything you own; obviously, you get your Acurite stuff for free..
Title: Re: Atlas HD display not pairing with sensor
Post by: galfert on October 11, 2018, 06:47:49 PM
I've arranged a return/exchange with Amazon to give it one more try.  If I get the same results, I may just buy another 5n1 sensor as I've had relatively good results with them.

If it still doesn't work out you should try an Ambient WS-2000 or WS-2902A. When I have a headache and a Tylenol doesn't fix it, I try an Advil. There is no best product. But sometimes you just have to try different things and find out what you are willing to put up with.
Title: Re: Atlas HD display not pairing with sensor
Post by: galfert on October 11, 2018, 06:51:19 PM
sorry to hear so many of you are having these issues

Interestingly; I was one of the first ones here to actually buy one at retail, and when I reported these issues and others, I was raked over the coals by some people here..

This model should be recalled/pulled off the market until the retail versions work properly right out of the box..

I agree. But hopefully they are getting a lot of good product knowledge and the Atlas Elite will be much better.

[I got my popcorn ready, pulling up a chair now]
Title: Re: Atlas HD display not pairing with sensor
Post by: daman on October 11, 2018, 07:07:25 PM
Your comments are insulting, and you're resulting to bullying, as usual. This board exist exactly for reasons like this. Just because someone comes here to post his or her negative comments on a product that you obviously have had a hand in and can't defend is too bad. Don't know what threads you've been reading here, but I see a lot of unhappy campers, sure as hell more than happy ones.
This is an wx enthusiast board, if you think you can't get the "skinny" on wx products here, then I guess you'll go to Facebook where evidently everyone is completely happy with their purchase.

Want to see a bully, CW?  Look in the mirror.

You're always looking down on those who buy systems that didn't cost as much as yours.

I get really tired of the old stick-in-the-muds who can't let anyone try anything new, put down people who use Facebook, and all that BS.
Agreed!
Title: Re: Atlas HD display not pairing with sensor
Post by: nincehelser on October 11, 2018, 07:08:16 PM
Why dont you stop acting like you are the boss of this forum, and learn to deal with the fact that this new product is loaded with issues for most of the users on this forum?
Just because you idolize Acurite, and cant deal with the truth about the issues so many are having with this new device, doesnt entitle you to determine who is in this thread, and what they can post..

If you cant deal with it, then YOU should move on; the rest of us arent going anywhere..

Oh, please.  The problems aren't as great as you're trying to make them out to be.
NO ONE is exaggerating here, except you; people are posting actual problems they are having with this product, but, for some reason, you feel the need to refute and marginalize everyone who doesnt agree with you, not only in this thread, but in many others on this forum

Of course there are going to be problems, especially at first, but if you don't work with support to get things straightened out, you'll get nowhere.

If you continue to troll, expect resistance.
You call it trolling, others here call it telling it like it is

If I idolize Acurite, then why in the hell do I have all these other brands of weather stations all around me?

No one knows what other brands of anything you own; obviously, you get your Acurite stuff for free..

You are the one exaggerating.  Just look at the lightning poll.  It doesn't support your wild claims.

Telling it like it is is pointing out that you were too recalcitrant to work with support.

People on this forum have some idea what I own.  I've posted here a number of times on BloomSky and WeatherFlow for example.

I have a lot of purchased Acurite gear.  Of course I got some free stuff for testing, JUST LIKE ALL THE OTHER TESTERS.

By the way, learn to quote properly.
Title: Re: Atlas HD display not pairing with sensor
Post by: daman on October 11, 2018, 07:10:58 PM
sorry to hear so many of you are having these issues

Interestingly; I was one of the first ones here to actually buy one at retail, and when I reported these issues and others, I was raked over the coals by some people here..

This model should be recalled/pulled off the market until the retail versions work properly right out of the box..

Right.   :roll:

Why don't you move along as was requested before?

Or do you have some other motive?  Sure sounds like you were determined to hate it right from the start.

Of course, there are many that are having great luck, but you choose to ignore those people, because you don't like Facebook.

I wonder why?

Why dont you stop acting like you are the boss of this forum, and learn to deal with the fact that this new product is loaded with issues for most of the users on this forum?
Just because you idolize Acurite, and cant deal with the truth about the issues so many are having with this new device, doesnt entitle you to determine who is in this thread, and what they can post..

If you cant deal with it, then YOU should move on; the rest of us arent going anywhere..
Why are you still trolling here? You don't own a Acurite anymore post in your own section and keep this one topic geeesh..
Title: Re: Atlas HD display not pairing with sensor
Post by: CW2274 on October 11, 2018, 07:17:48 PM
Your comments are insulting, and you're resulting to bullying, as usual. This board exist exactly for reasons like this. Just because someone comes here to post his or her negative comments on a product that you obviously have had a hand in and can't defend is too bad. Don't know what threads you've been reading here, but I see a lot of unhappy campers, sure as hell more than happy ones.
This is an wx enthusiast board, if you think you can't get the "skinny" on wx products here, then I guess you'll go to Facebook where evidently everyone is completely happy with their purchase.

Want to see a bully, CW?  Look in the mirror.

You're always looking down on those who buy systems that didn't cost as much as yours.

I get really tired of the old stick-in-the-muds who can't let anyone try anything new, put down people who use Facebook, and all that BS.
Agreed!
Please, do tell, I'm all eyes.
Title: Re: Atlas HD display not pairing with sensor
Post by: wase4711 on October 11, 2018, 07:21:18 PM
sorry to hear so many of you are having these issues

Interestingly; I was one of the first ones here to actually buy one at retail, and when I reported these issues and others, I was raked over the coals by some people here..

This model should be recalled/pulled off the market until the retail versions work properly right out of the box..

Right.   :roll:

Why don't you move along as was requested before?

Or do you have some other motive?  Sure sounds like you were determined to hate it right from the start.

Of course, there are many that are having great luck, but you choose to ignore those people, because you don't like Facebook.

I wonder why?

Why dont you stop acting like you are the boss of this forum, and learn to deal with the fact that this new product is loaded with issues for most of the users on this forum?
Just because you idolize Acurite, and cant deal with the truth about the issues so many are having with this new device, doesnt entitle you to determine who is in this thread, and what they can post..

If you cant deal with it, then YOU should move on; the rest of us arent going anywhere..
Why are you still trolling here? You don't own a Acurite anymore post in your own section and keep this one topic geeesh..

you dont know me, or what I own, so spare me your uniformed insults
Title: Re: Atlas HD display not pairing with sensor
Post by: Woody5023 on October 11, 2018, 07:24:34 PM
I'm going to try one more thing. I'm going to rotate the station 180 degrees and put the radiation shield facing north and give it one more week.
Title: Re: Atlas HD display not pairing with sensor
Post by: daman on October 11, 2018, 07:27:13 PM
sorry to hear so many of you are having these issues

Interestingly; I was one of the first ones here to actually buy one at retail, and when I reported these issues and others, I was raked over the coals by some people here..

This model should be recalled/pulled off the market until the retail versions work properly right out of the box..

Right.   :roll:

Why don't you move along as was requested before?

Or do you have some other motive?  Sure sounds like you were determined to hate it right from the start.

Of course, there are many that are having great luck, but you choose to ignore those people, because you don't like Facebook.

I wonder why?

Why dont you stop acting like you are the boss of this forum, and learn to deal with the fact that this new product is loaded with issues for most of the users on this forum?
Just because you idolize Acurite, and cant deal with the truth about the issues so many are having with this new device, doesnt entitle you to determine who is in this thread, and what they can post..

If you cant deal with it, then YOU should move on; the rest of us arent going anywhere..
Why are you still trolling here? You don't own a Acurite anymore post in your own section and keep this one topic geeesh..

you dont know me, or what I own, so spare me your uniformed insults
Believe me or us we all know you by the trolling you do  :roll:, you put down Atlas every chance you get move along if you don't like the brand!
Title: Re: Atlas HD display not pairing with sensor
Post by: nincehelser on October 11, 2018, 07:35:47 PM
I'm going to try one more thing. I'm going to rotate the station 180 degrees and put the radiation shield facing north and give it one more week.

That's going to make the fan aspiration less effective due to the positioning of the solar panels.

As far as sun exposure on the radiation shield (pagoda), I doubt it will make a difference.

Title: Re: Atlas HD display not pairing with sensor
Post by: wase4711 on October 11, 2018, 08:11:56 PM
sorry to hear so many of you are having these issues

Interestingly; I was one of the first ones here to actually buy one at retail, and when I reported these issues and others, I was raked over the coals by some people here..

This model should be recalled/pulled off the market until the retail versions work properly right out of the box..

Right.   :roll:

Why don't you move along as was requested before?

Or do you have some other motive?  Sure sounds like you were determined to hate it right from the start.

Of course, there are many that are having great luck, but you choose to ignore those people, because you don't like Facebook.

I wonder why?

Why dont you stop acting like you are the boss of this forum, and learn to deal with the fact that this new product is loaded with issues for most of the users on this forum?
Just because you idolize Acurite, and cant deal with the truth about the issues so many are having with this new device, doesnt entitle you to determine who is in this thread, and what they can post..

If you cant deal with it, then YOU should move on; the rest of us arent going anywhere..
Why are you still trolling here? You don't own a Acurite anymore post in your own section and keep this one topic geeesh..

you dont know me, or what I own, so spare me your uniformed insults
Believe me or us we all know you by the trolling you do  :roll:, you put down Atlas every chance you get move along if you don't like the brand!

Well, if you are so certain of who I am, and what I do, how many Acurite products are in my house right now?
And, sadly, fanboys like you always call truthful comments "put downs"

If you care to count, take a look at how many people here have had TROUBLE FREE experiences with the Atlas, and then count how many have REPORTED ISSUES..please post a truth count here, if you dare..

Title: Re: Atlas HD display not pairing with sensor
Post by: wase4711 on October 11, 2018, 08:14:51 PM
sorry to hear so many of you are having these issues

Interestingly; I was one of the first ones here to actually buy one at retail, and when I reported these issues and others, I was raked over the coals by some people here..

This model should be recalled/pulled off the market until the retail versions work properly right out of the box..

Right.   :roll:

Why don't you move along as was requested before?

Or do you have some other motive?  Sure sounds like you were determined to hate it right from the start.

Of course, there are many that are having great luck, but you choose to ignore those people, because you don't like Facebook.

I wonder why?

Why dont you stop acting like you are the boss of this forum, and learn to deal with the fact that this new product is loaded with issues for most of the users on this forum?
Just because you idolize Acurite, and cant deal with the truth about the issues so many are having with this new device, doesnt entitle you to determine who is in this thread, and what they can post..

If you cant deal with it, then YOU should move on; the rest of us arent going anywhere..
Why are you still trolling here? You don't own a Acurite anymore post in your own section and keep this one topic geeesh..

you dont know me, or what I own, so spare me your uniformed insults
Believe me or us we all know you by the trolling you do  :roll:, you put down Atlas every chance you get move along if you don't like the brand!

Well, if you are so certain of who I am, and what I do, how many Acurite products are in my house right now?
And, sadly, fanboys like you always call truthful comments "put downs"

If you care to count, take a look at how many people here have had TROUBLE FREE experiences with the Atlas, and then count how many have REPORTED ISSUES..please post a truthful count here, if you dare..
Title: Re: Atlas HD display not pairing with sensor
Post by: Wrog on October 12, 2018, 04:40:27 PM
Back on topic now.

After reporting fairly regularly all day yesterday, I put the sensor back outside to see if it would continue to function okay.  Once again it  stopped reporting right when I took it outside.  After a while of no readings, I moved it to the patio which is about six feet from where it had been sitting all day when it seemed to be reporting fine.  That's about 20 feet from the Access unit.  After a while it registered one reading then went MIA the rest of the night then came back to life this morning at 10:30, about an hour later than yesterdays awakening.  Once again it reported the same readings as the last one from the night before then has been reporting regularly since.  I think this unit has two issues:
1. it literally goes to sleep at night
2. it has tired blood so its signal is anemic
I'll leave it where it's currently sitting and not touch it to see if it goes to sleep again without being moved.  I'm interested to see what happens when it's left alone.
Regarding the UV reading, it has been a cloudless day and the highest reading has been a 2.  It's now afternoon so it's not going to go higher than that today.  I writing this from work so I can't check to see if the unit is positioned with the solar panels pointing south to that might be influencing it.

As far as the display goes, it picked the initial reading which it had for 12+ hours then sometime during the day yesterday it got another ping as the displayed data had changed and then nothing more.

The replacement unit is supposed to arrive tomorrow (Amazon scheduled Saturday delivery?!) so I'll report back tomorrow after I have a chance to try it out and I hope all goes well with it.
Title: Re: Atlas HD display not pairing with sensor
Post by: Wrog on October 13, 2018, 03:09:00 PM
My replacement bundle arrived this morning and all seems right with the world.  I now see that the issue was with the sensor and not the display. I plugged in both the new and old displays and they immediately picked up the new sensor’s signal and are displaying identical information. I wish I could keep them both as I don’t want to pay retail for another HD display. I really like the HD display. It’s very legible even from across the room, at least the temperature reading. And the sleep option is nice.

Quickly added to MyAcuRite account and linked to WU. Much less frustrating than the first unit.

Question about the sensor. I saw an Atlas unboxing video online that a couple posted. He said to put autopaint wax in the rain catcher and in the wind cups. Do you guys recommend this? Also, is there a way to repel bugs from the sensor? Mine get full of spiderwebs and gnats seem to love it. When I took down my 5n1 it was covered with dead gnats.
Title: Re: Atlas HD display not pairing with sensor
Post by: nincehelser on October 13, 2018, 03:37:47 PM
Question about the sensor. I saw an Atlas unboxing video online that a couple posted. He said to put autopaint wax in the rain catcher and in the wind cups. Do you guys recommend this? Also, is there a way to repel bugs from the sensor? Mine get full of spiderwebs and gnats seem to love it. When I took down my 5n1 it was covered with dead gnats.

Waxing wouldn't hurt.  If you look at the rain buckets on my tear-down thread, they were pretty dirty.  A bit of wax would likely keep them cleaner over time.  Waxing the rain collector is said to help as moisture is less likely to cling to the sides.  Waxing the rest of the body is said to help prevent any snow or ice buildup.  I'm not sure what waxing the wind cups might do, but it can't hurt.

I haven't had spider problems in the Atlas like the 5n1.  I'm not sure why, except maybe the larger size makes the unit less attractive to them.

Some have suggested mothballs in the past, but it didn't seem to help my spider situation.
Title: Re: Atlas HD display not pairing with sensor
Post by: Woody5023 on October 13, 2018, 04:06:12 PM
As crazy as it sounds, rotating mine to have the radiation shield to the north appears to be better handling the sun.  The fan still runs because the solar panels on the side still get sunlight. Will give this some more time to see if it holds up.
Title: Re: Atlas HD display not pairing with sensor
Post by: Wrog on October 13, 2018, 04:53:05 PM
As crazy as it sounds, rotating mine to have the radiation shield to the north appears to be better handling the sun.  The fan still runs because the solar panels on the side still get sunlight. Will give this some more time to see if it holds up.

This might be okay for me in the summer, might actually work better for me but in the summer months, it probably won’t in the winter because the sun it so low toward the southern horizon. I don’t know if it would get any sun for most of the day. Cloudy days wouldn’t be an issue.  :?
Title: Re: Atlas HD display not pairing with sensor
Post by: Wrog on October 13, 2018, 10:29:31 PM
I got my new sensor set up on a new, higher pole to allow for better wind monitoring.  Now that I have it set where I want it, how do I delete the bad readings that made it through to myacurite and WU?  I know there used to be an Edit button on WU but I don't see it now.  Did they remove that functionality?  I'd like to remove the 178/150/97/90/85 mph wind readings (I have not idea where those came from) and the precipitation readings.

Also, how often does the display data update?
Title: Re: Atlas HD display not pairing with sensor
Post by: worachj on October 14, 2018, 07:59:29 AM
Also, how often does the display data update?
You can see the update times from this PDF.

Sensor Comparison Chart - AcuRite
https://www.acurite.com/media/documents/AcuRite-Sensor-Comparison-Chart.pdf
Title: Re: Atlas HD display not pairing with sensor
Post by: nincehelser on October 14, 2018, 10:39:53 AM
I know there used to be an Edit button on WU but I don't see it now.  Did they remove that functionality?

Yes, but I believe it is temporary as they work on other issues.
Title: Re: Atlas HD display not pairing with sensor
Post by: Wrog on October 15, 2018, 04:35:05 PM
Is there a way to correct the weirdness with the pressure variance between what it actually is and what the Access reads and reports to WU?  I know I can enter an adjustment in myacurite but that's not what WU is getting.  For example, the NWS reading last hour at the airport (about three miles from the Access) posted a pressure reading of 30.43.  The reading that WU has from my unit is 27.55.  If I enter an adjustment then I can get the myacurite reading close but WU still shows the unadjusted reading.  Is there any fix for it?
Title: Re: Atlas HD display not pairing with sensor
Post by: nincehelser on October 15, 2018, 04:38:40 PM
Is there a way to correct the weirdness with the pressure variance between what it actually is and what the Access reads and reports to WU?  I know I can enter an adjustment in myacurite but that's not what WU is getting.  For example, the NWS reading last hour at the airport (about three miles from the Access) posted a pressure reading of 30.43.  The reading that WU has from my unit is 27.55.  If I enter an adjustment then I can get the myacurite reading close but WU still shows the unadjusted reading.  Is there any fix for it?

It sounds as though you've set the Access to report station pressure.  If you set it to "adjusted" (aka altimeter) it will send that instead.

You'll likely want to remove the manual adjustment at that point.