Wednesday evening, my Bloomsky lost connection and wasn't updating. I didn't notice until Thursday morning. I tried the WIFI reset in the directions of the Android app. The device would go through the motions, WIFI light red, then yellow, then green. But it would never update.
After contacting BM Support, they state that the green WIFI light means it is connecting to my WIFI network, but not updating. The recommending using an IPhone and try it again. I don't have one. But they also gave me a web form to fill out with all my information like device ID, email, etc. I filled out the form using the same BWNET Bloomsky name I've been already using. Hopefully they'll be able to connect it back up to my existing site since I already have 24 people watching. Email said form will take 24-48 hours. So I'll report back once I know more.