Hello to everyone,
We understand this reply comes a bit late, but for some reason, we have not stumbled upon this topic so far. We would like to add some comments regarding the last two posts of W3DRM.
Of course, we do regret to see an unhappy customer, but it is quite possible that there is some misunderstanding in the case. We have never offered "unlimited" accounts, and there have always been storage caps on the accounts on our servers. We would never offer something "unlimited", simply because "unlimited" is nothing more than a marketing trick. Also, we have never lowered the disk storage of a hosting account. Our Economy account comes with 1GB storage - this has been so for years now, and its previous quota was actually lower (500MB).
Also, we do not have "higher levels of support" - we have just one level of support, and our support team consists of experienced professionals that can solve any case. Any of our customers can contact a supervisor or our CEO, as soon as they request it.
Regarding the delayed transfer:
Indeed, outgoing transfers are delayed with five days, but this delay is imposed by the registrar we use, Enom.com, and not by us. The quoted message is also sent by Enom, after a transfer-away is initiated at the new registrar. We don't have any control over the process; it is between the new registrar and Enom. We would never try to keep a customer with some policy tricks, as this is not the correct way to conduct business. We are actually trying to force Enom to introduce an option to expedite domain transfers.
So we think that there could be some confusion regarding the storage issue, that created the whole situation. Naturally, the storage space of a hosting account can be depleted with the accumulation of files and emails. We send automatic notifications on storage depletion, with an upgrade path suggested. It is possible that W3DRM refers to these automatic messages, as we could not locate any support requests regarding a possible storage issue.
Best regards,
ICDSoft Team