I had to move the console to a closer area which is rather inconvenient as I am unable to view it when i'm in my lounge. Eventually, I lost complete contact with all sensors (dashed out) so now I have it in my porch, about 20' from all sensors.
I'm a little surprised on how bad the reception is not to be able to view it in another room. I've never encountered that with any weather station i've owned.
I have set up the GW1000. All but one sensor gets picked up. I have a secondary temp/humidity sensor which I want in another room, but I cannot view the data from the app as the GW1000 will not pick up on it. I even have the sensor right next to the GW100, so I am out of ideas!
Not going too well..
Hi Mapantz,
Here are the answers to your questions:
1.For the WS68 anemometer, we'll optimize the design with a new solution to solve the issue. And we'll send you a new one to replace the current one once it's available.
2.For the WH40 rain gauge, could you please send us some photos to show the situation you mentioned?
We have installed the sensor on the roof with no problem:
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In addition, you can also mount the rain gauge with screws, if you find it hard to install with the pole:
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Here's our other customer's installation photo:
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3.For the WH41 air quality sensor, please don't worry, and the structure is IPx4 rainproof.
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4. You said that there's one sensor that the GW1000 could not pick up. It should be the indoor temperature humidity and pressure sensor, which is used to work work with the HP2551 console. It is not supposed to be picked up by the GW1000, since the GW1000 already has a built-in indoor temperature humidity and pressure sensor. We checked your data on the ecowitt.net(sorry that we haven't asked for your permission first), and found that the GW1000 has picked up all the sensors as it should:
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5. As for the poor signal performance of the HP2551 console.
It should be the problem of the HP2551 console. We'll send you a new console to replace it.
We're really sorry for that.
Please give us a change to solve your problem.
Please let us know your thought.
Best Regards,
Lucy