Topic: WeatherLink IP (Windows) and Data Logger problems (using LAN)

[Photoscout]

I just got a Vantage Vue and it works great. I also got WeatherLink IP for Windows. I followed the installation instructions precisely and the setup doesn’t work.

I tried registering (weatherlink.com) and going through their setup. I get the following error message:

DID: Could not find any data from your device. Please check operation on your WeatherLink IP and try again.

I re-tried everything and used the trouble shooting guide in the WeatherLink installation guide without resolve.

I then launched the WeatherLink IP program on my computer and selected the Communication Port information as follows:

Communications: TCP/IP
TCP/IP Connection:  TCP, Port 22222 (default)
 (Checked) Local Device ID
Clicked: FIND

Error: Device not found

The activity light on the Data Logger is illuminated and the LAN port I used on my 2WIRE router is also illuminated.

I contacted Davis tech support and they thought my router may be the problem. I contacted 2WIRE and they did some tests and we determined that the ports are all open and working. They could not see activity from the data logger. Davis techs suggested I try another router so I tried the setup on my friend’s router and got the same results (same errors).

At this point, Davis has shipped me a new data logger which I am awaiting. Davis told me that ‘bad’ data loggers are rare; they think it may still be my router.  I’m crossing my fingers that the replacement logger will solve the problem because I hate to box everything back up and send it back in for a refund.

Thoughts?

[d_l]

Did Davis ask you to try this tool: http://toolbox.davisnet.com/downloads/Weather/Network_Info/

If so, what were the results?  I'm wondering if there might be a DHCP-related problem here.

[wxtech]

Just a few days ago someone had a problem with WLIP not working.  
It is absolutely vital that the power be removed from the console prior to connecting the logger.
Place the console in set up mode.
Remove the AC adapter plug.
Remove the batteries from the console.
Follow the directions in the manual that was included with the WeatherLink data logger.
The AC adapter must be used with the console for the data logger to operate.  The system is no longer a battery operated unit.
Use WeatherLink software to set up your WLIP.  Then you can close WeatherLink and use whatever wx software you wish.

[Flag]

Is your router DHCP config setup properly or enabled?

[Photoscout]

D_I,
The techs have not mentioned that utility but maybe they will if the replacement logger doesn’t solve the issue.

Wxtech,
I did follow the setup instructions precisely (I’m glad I read it beforehand before connecting things up).

Flag,
I agree; it will probably be the DHCP configuration as the issue.

[Photoscout]

UPDATE:

I received a replacement data logger from Davis and the technician walked me through the setup procedure. The new data logger worked fine but the WeatherLink IP program was not able to prorogate any data. The technician provided me with a remote IP address which solved the problem.

 

[wmcatty]

Glad to hear your problem is solved Photoscout.  I have been having the same problem for 3 weeks now and Davis is sending me a replacement WLIP, which should be here tomorrow.  I also contacted my tele. company and they have assigned my router its own ISP.  I hope the problem is solved when I hook the new unit up.  The boys on this forum know what to do, so I suggest that you stay connected and review the new issues frequently.  You will stay far ahead of the game this way.  Without wanting to go out on a limb, I also suggest you "Private Message" Al at  wxtech or Dalecoy for a detailed analysis of any future problems...both are worth their weight in gold and their collective advise will always hit close to home. Best of luck to you.

[dalecoy]

... they have assigned my router its own ISP.  ...

I'm guessing you mean a fixed (static) IP address. 

[wmcatty]

I sure hope that is what it means.  I am not a tech guru, but my telephone company IT tech said he had assigned my router its own IP address (and gave the address to me for future reference) so the data would flow uninterrupted and would not be in "competition" with my normal internet data flow.  Is there something I should have asked him about in more detail or gotten better details on?

[dalecoy]

I sure hope that is what it means.  I am not a tech guru, but my telephone company IT tech said he had assigned my router its own IP address (and gave the address to me for future reference) so the data would flow uninterrupted and would not be in "competition" with my normal internet data flow.  Is there something I should have asked him about in more detail or gotten better details on?

No, nothing else you need to know.

     IP = Internet Protocol (address)
     ISP = Internet Service Provider

[And having a static IP address is a good thing - especially if you don't have to pay extra for it - but the rest of what the tech said (if you're quoting it accurately) sounds like BS]

[Flag]

Sounds more like your router now has a fix (static) IP as opposed to the WLIP logger IP address?