IMHO, 1and1's service and support has been deteriorating for some years. They used to be pretty good, and I hosted a number of sites (my own, and those of charities for which I provided IT support) with them until about three years back, when I finally lost patience with them. I moved all the sites that I managed to Midphase.com. The cost is similar (though the pricing structure is rather different), and the level of support is night and day better. Something to consider, perhaps.