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Weather Related Organizations => WeatherUnderground => Topic started by: WUpm on January 15, 2018, 02:55:41 PM

Title: WU - Let us know your issues
Post by: WUpm on January 15, 2018, 02:55:41 PM
My name is Sean and I work at the Weather Underground.  There have been some big changes in the organization in our company.  We are a new team that has been tasked with working to bring WU back to a working state, with the users as our primary focus.   Our goal is to be fully transparent with the community as we work to resolve some of the issues with the Weather Underground products, particularly as it relates to our PWS users. 

Our hope is that with some communication and some sharing of our plans as clearly as possible, we can help to make changes for the positive.  Our initial goal is to start pinpointing PWS issues that you all are experiencing.  We are already aware of a number of issues that are affecting a large portion of the PWS user base.  One thing we would like to know from you is the #1 issue you are having.  If you have specific issues with your PWS, feel free to private message your email and PWS ID.

We know that many of you are frustrated by your experience.  We are going to do our best with what we have to improve, and to be as transparent as possible about our progress.

EDIT:  Trello Board: https://trello.com/b/hqC0tb0u/weather-underground  This contains the current issues we are tracking.  We have enabled comments so don't hesitate to comment on the board for specific issues.  Please continue to let us know what we need to focus on to make the products better for you.
Title: Re: WU - Let us know your issues
Post by: PaulMy on January 15, 2018, 03:05:16 PM
Welcome Sean.  I am sure you are expecting some criticism based on recent experiences by PWS contributors, but great to have you here.
For me, 2 things:
Would like stability in the data that is shown from my uploads.
Would like to get my webcams showing again, and on a regular interval with the time lapse videos.

Thank you,
Paul
IONTARIO226
IONTARIO1189
Title: Re: WU - Let us know your issues
Post by: Glenn on January 15, 2018, 03:26:22 PM
Sean,
Thanks for joining here and soliciting feedback, it's much appreciated. I'm sure having a WU presence here will help with a lot of questions.

My stations appear to be good after a few bumps in the road last week. All my data is showing up correctly and the charts/graphs look good. I even noticed my station views counter has gone up again.

I would like to see the ability to upload a station picture for each location I have. I know that feature went away with WU pictures; I often find it interesting to see how other folks have their station mounted. Certainly wouldn't have to be a large high res imagine...just something to get an idea of the station and mount.

Again, appreciate WU's availability.
Title: Re: WU - Let us know your issues
Post by: jackman on January 15, 2018, 03:29:19 PM
Oh wow, yes welcome Sean! This is a great place to check the pulse of WU and nice to have you with us. As a start the story around webcam support is lengthy going back months and perhaps for most of 2017. Here's my error message from a few minutes ago:

ftp> Connected to webcam.wunderground.com.
open webcam.wunderground.com
421 50 users (the maximum) are already logged in, sorry

Title: Re: WU - Let us know your issues
Post by: ebfletch on January 15, 2018, 03:30:34 PM
Hi, my name is Ben. I work with Sean at the Weather Underground. We were thinking of setting up a trello board so that you could see what work is in progress. What do you all think about that?
Title: Re: WU - Let us know your issues
Post by: Mapantz on January 15, 2018, 03:35:22 PM
Hello Sean.

I'm not here to slag WU off or start pointing the finger, as you've probably had a lot of that in your mail for some time. I simply just want my station working correctly again.

I don't know what your limit or rate is on accepting webcam images via FTP, but I send mine every 5 minutes. For months now, the image is either an old one, or no image shows at all. In the rare case that it is working, the timelapses just don't work. It says they're a minute long (give or take 10 seconds) and then playback just jumps through a dozen images before coming to the end of the video, which ends up being about 15 seconds.

A lot of weather data has been missing too, even though it is  working (sort of) now, the graphs have data points sometimes 20 or 30 minutes apart, and as much as 50 or 60 minutes, even though they are sent via 'Rapidfire' - it has been like this for days, now.

My PWS ID: IDORSETW12
My Email: mapantz@warehamwx.co.uk

PS: One suggestion if I may.. I would like to see 'units' mixing on our PWS page. I use (as do most Brits) °C and MPH but you only allow °C and KMH or °F and MPH, if there was a way to mix it to how we like it, that would be grand!

Kind regards.
Title: Re: WU - Let us know your issues
Post by: nincehelser on January 15, 2018, 03:40:09 PM
Webcams are #1 on my list.  None of mine have worked properly since December.

I'm using the URL method, not ftp.

Oddly, the images do get updated at times, but there seems to be no way to associate a camera with my station any longer.  If I add the camera to my station setup and then press "save", nothing happens.   :?

Thanks!
Title: Re: WU - Let us know your issues
Post by: ValentineWeather on January 15, 2018, 03:40:24 PM
One of the main issues is FTP with cameras. I no longer even try but have my own website.
 
One thing you should consider is user overload of servers don't keep allowing more users than servers can handle.

Limit ftp logins something like once every 5-10 minutes would help. Asking the community to limit FTP is a first step until software can be programmed.
 
Limit number of active cameras to each account. Make sure they are weather related cameras. Police and revoke accounts that break the rules after a warning.

I would stop URL image fetching if this is causing server slowdowns and require FTP only.

Just a few ways to help solve server issues.

 

Title: Re: WU - Let us know your issues
Post by: nincehelser on January 15, 2018, 03:42:13 PM
Hi, my name is Ben. I work with Sean at the Weather Underground. We were thinking of setting up a trello board so that you could see what work is in progress. What do you all think about that?

I'm not familiar with trello, but anything to show "work in progress" would be nice to see.
Title: Re: WU - Let us know your issues
Post by: WUpm on January 15, 2018, 03:44:56 PM
Keep the feedback coming.  I added it to the main post so all newcomers can see it, but the Trello board is https://trello.com/b/hqC0tb0u/weather-underground 

Please continue to let us know what we SHOULD be working on for you.
Title: Re: WU - Let us know your issues
Post by: casa manana on January 15, 2018, 03:45:59 PM
Gentlemen,

This new level of transparency and communications is the most welcome and positive news to come from WU in a long time.  As I’m sure you can tell from previous feedback, not knowing whether anyone at WU was “listening” has been as frustrating as the problems themselves. Giving us some acknowledgement about the issues being worked and status would be terrific.

Thank you for your commitment and good luck on the technical front.

You asked for feedback on the main issues.  For me it has been webcam stability (not just my own, but many that I follow).

Thanks again.

A 10 year + user.

KAZSEDON3

Title: Re: WU - Let us know your issues
Post by: PaulMy on January 15, 2018, 03:48:46 PM
Hi Ben,
Quote
We were thinking of setting up a trello board so that you could see what work is in progress. What do you all think about that?
Agreed, that would be nice and could answer a lot of ongoing questions.

Enjoy,
Paul
Title: Re: WU - Let us know your issues
Post by: SuperJoe on January 15, 2018, 04:06:22 PM
My biggest issue is the data from my PWS is not uploading consistently. I have a raspberry pi running the weewx software. The data is tracked  every five minutes and uploaded to WU. However, it is currently not uploading correctly.

https://www.wunderground.com/personal-weather-station/dashboard?ID=KCOLITTL149#history (https://www.wunderground.com/personal-weather-station/dashboard?ID=KCOLITTL149#history)


Joe
Title: Re: WU - Let us know your issues
Post by: gellenb on January 15, 2018, 04:06:37 PM
Thank you, this is what most of us wanted.  A way to see what issues were being addressed and how they were progressing.  One item I see missing is the API Key.  I have not tried again to put it into the app, because the referral link to test it does not work either.  www.wunderground.com/?apiref=xxxxxxxxx just takes me back to the WU home page.
Title: Re: WU - Let us know your issues
Post by: brucemac on January 15, 2018, 04:06:48 PM
The most persistent problem I have is with my webcam.  I switched from FTP to URL because of connection failures (too many users) a couple of months ago.  The URL method worked for while until the glitch where all the webcams disappeared. Now it retrieves images rarely (currently been 24 hours) and the camera is tagged as not "Active", whatever that means.  I wanted to redefine the camera but couldn't find a delete option.  So I setup a 2nd definition for the same URL and am getting the same result.

Second issue is the Android app which just recently began stopping every few minutes.  I've had to remove the widget to prevent the error popups.  I'm currently on ver 5.8, updated Nov. 29.  But the problem began on both my devices in the last 48 hours.

Finally, the website has become so slow it is unusable.  Particularly when there are significant weather events.

I'm glad someone is listening.  But it would be nice to get a response from WU Support when I contact them as well.

Bruce McClinton
Station:  KVAMAURE1
Webcams:  BruceMacCAM1, BruceMacCAM2
Title: Re: WU - Let us know your issues
Post by: WeatherNC on January 15, 2018, 04:10:03 PM
WEBCAMS!  Number one issue FTP not working.   ](*,)

Sean, So happy to see you guys are engaging with us.  Lots of frustration on our end as you know.  Two problems right now.  The first which is not a big deal but needs to be addressed.  The "Status" of my PWS can not be updated.  I go to update and it lets me edit but will not save the changes.

The other major problrm is the Webcams are down!  Whats going on with that?  They all dies off this past Friday at 11 am.  Nothing posting since then.  Please advise what the problem is and when we can expect them back.

Thank you!
John Hartlove
Title: Re: WU - Let us know your issues
Post by: saratogaWX on January 15, 2018, 04:21:45 PM
Welcome, Sean and Ben to WXForum.net.  We are very pleased to have you here for feedback and discussion regarding WeatherUnderground. 

Many of our personal weather websites use information from WeatherUnderground (API queries, History data, NEXRAD images, regional maps) and have been for many years based on the accord per John Celenza with Wunderground.   It has been a bit disheartening and frustrating to see the services decline after purchase by The Weather Company, and especially vexing to have the Wunderradio NOAA Weather Radio vanish from the service.  That caused a group of us to set up noaaweatherradio.org to replace the function.  When the demise of weather webcams was announced (then thankfully rethought/rescinded), we were even mulling over how we hobbyists could replace that.. now we don't have to!

Based on comments here (and on other weather forums), the chief problem areas are (my list, not necessarily in priority order) :
1) reliability of weather data upload, storage and query for historical results.
2) reliability/availability of webcam image upload via FTP (connection limits too low) and even URL acquisition
3) API forecast queries returning no details in the JSON
4) API forecast queries returning English text instead of selected international text
5) Regional/National map images not updating

Thanks again for your willingness to dialog with us, and I'm sure that others will have issues to add to my sparse list above.

Best regards,
Ken

WU: KCASARAT1  (since 2004)
Title: Re: WU - Let us know your issues
Post by: catdon on January 15, 2018, 05:11:59 PM
Just to get the website back to some semblance of how it used to be.... Each new design is worst than the last... I know that since the latest change, my visits are far fewer.
Title: Re: WU - Let us know your issues
Post by: CW2274 on January 15, 2018, 05:12:21 PM
Single question: Why does WU substitute Sea-Level Pressure (SLP) values for weather stations when Altimeter (ALT) pressure is the "normal" for CWOP stations?
=D> Beat me to it. Mine's always jumping between the two on your site, and when it is MSLP, it's wrong. My vote is the altimeter, or at least leave mine that way.
Title: Re: WU - Let us know your issues
Post by: ebfletch on January 15, 2018, 05:13:55 PM
Just to get the website back to some semblance of how it used to be.... Each new design is worst than the last... I know that since the latest change, my visits are far fewer.

What features do you miss? What changes do you hate most? We are very interested in making potential changes to help you all see what you really want to see.
Title: Re: WU - Let us know your issues
Post by: Central Maine Weather on January 15, 2018, 05:23:09 PM
Just to get the website back to some semblance of how it used to be.... Each new design is worst than the last... I know that since the latest change, my visits are far fewer.
I couldn’t agree more! I loved the look of Classic Wundrground, and I’m sure it was simpler to run. Just a basic page that shows current data, historical data, and graphed data is what I like to see. But really any view works for me as long as it’s stable and reliable (i.e data is uploaded and plotted at its actual set interval, whatever that may be).

I am another vote for working on webcam stability as well. I’ve taken my cam down for now in hopes that WU Webcam stability will get better. I used the FTP method.

Thanks for letting us know you’re working on the issues, and an even bigger thanks for asking us what we think needs the most TLC!

Best,
    Matt
Title: Re: WU - Let us know your issues
Post by: Jjm457 on January 15, 2018, 05:31:21 PM
+1 WEBCAMS!  Number one issue FTP not working. 

https://www.wunderground.com/personal-weather-station/dashboard?ID=Kvaroano68#history

http://www.findu.com/cgi-bin/wxpage.cgi?FW1584
Title: Re: WU - Let us know your issues
Post by: ValentineWeather on January 15, 2018, 05:33:19 PM
Welcome, Sean and Ben to WXForum.net.  We are very pleased to have you here for feedback and discussion regarding WeatherUnderground. 

Many of our personal weather websites use information from WeatherUnderground (API queries, History data, NEXRAD images, regional maps) and have been for many years based on the accord per John Celenza with Wunderground.   It has been a bit disheartening and frustrating to see the services decline after purchase by The Weather Company, and especially vexing to have the Wunderradio NOAA Weather Radio vanish from the service.  That caused a group of us to set up noaaweatherradio.org to replace the function.  When the demise of weather webcams was announced (then thankfully rethought/rescinded), we were even mulling over how we hobbyists could replace that.. now we don't have to!

Based on comments here (and on other weather forums), the chief problem areas are (my list, not necessarily in priority order) :
1) reliability of weather data upload, storage and query for historical results.
2) reliability/availability of webcam image upload via FTP (connection limits too low) and even URL acquisition
3) API forecast queries returning no details in the JSON
4) API forecast queries returning English text instead of selected international text
5) Regional/National map images not updating

Thanks again for your willingness to dialog with us, and I'm sure that others will have issues to add to my sparse list above.

Best regards,
Ken

WU: KCASARAT1  (since 2004)

What he said also Ken is the expert.  =D>
Title: Re: WU - Let us know your issues
Post by: catdon on January 15, 2018, 05:39:54 PM
Just to get the website back to some semblance of how it used to be.... Each new design is worst than the last... I know that since the latest change, my visits are far fewer.

What features do you miss? What changes do you hate most? We are very interested in making potential changes to help you all see what you really want to see.
Simple answer is...the site the way it looked before the latest change was fine. Why is my additional station data now three rows below the temp and wind readings? Also put temp readings back to include tenths of a degree.
Title: Re: WU - Let us know your issues
Post by: ebfletch on January 15, 2018, 05:44:23 PM
Could one of the webcam users who FTP their data tell us if the issues are resolved?
Title: Re: WU - Let us know your issues
Post by: dupreezd on January 15, 2018, 05:45:28 PM
Welcome WU.
Quote
Just to get the website back to some semblance of how it used to be.... Each new design is worst than the last... I know that since the latest change, my visits are far fewer.
Make the site load much quicker. I pay for no adds, but half the time is spent loading adds in the background which is then not displayed. At least that part is working.

+1 Ken's post
Title: Re: WU - Let us know your issues
Post by: WeatherNC on January 15, 2018, 05:55:23 PM
Sean, can you at least tell us what is up with the webcams right now?  Why are they gone all of a sudden since Friday?

Thanks,
John
Title: Re: WU - Let us know your issues
Post by: daman on January 15, 2018, 05:59:16 PM
Wow welcome guy's and thank you for taking comments and showing you self lol.

My complaints are;

1. More stable PWS data updates!!
2. WU site general stability issues, Most times navigating the site things don't work the way they should!!!
Title: Re: WU - Let us know your issues
Post by: Mapantz on January 15, 2018, 06:01:43 PM
Could one of the webcam users who FTP their data tell us if the issues are resolved?

Still no image showing yet. Although, when I click 'Test' on my FTP settings page, it does come back with 'success'
Title: Re: WU - Let us know your issues
Post by: SLOweather on January 15, 2018, 06:03:17 PM
We admins had a PM from Sean a few days ago asking if it was OK for him and other WU reps to make their presence known here, looking for feedback as they work on repairing Weather Underground.

We universally accepted them with open arms, even as they were cautioned that there was a lot of discontent here.

I am pleased that, so far anyway, everyone has been welcoming and helpful.

Thanks to the WU people for reaching out, and thanks to the WXF for being accepting and helpful.
Title: Re: WU - Let us know your issues
Post by: antstrafer on January 15, 2018, 06:06:32 PM
Yeah, if you could just, get the webcams working again, that’d be great
Title: Re: WU - Let us know your issues
Post by: saratogaWX on January 15, 2018, 06:09:11 PM
Topics on weather-watch.com (Weather-Display forum), Sandaysoft.com (Cumulus forum) and Trixology.com (WeatherCat forum) have been posted so expect more feedback soon :)

+1 on SLOweather's post
Title: Re: WU - Let us know your issues
Post by: SLOweather on January 15, 2018, 06:33:38 PM
Topics on weather-watch.com (Weather-Display forum), Sandaysoft.com (Cumulus forum) and Trixology.com (WeatherCat forum) have been posted so expect more feedback soon :)

Thanks for doing that, Ken.
Title: Re: WU - Let us know your issues
Post by: gellenb on January 15, 2018, 06:43:28 PM
I've checked all three ftp servers.  All three now answer, login, and accept uploads.  I went to the Wunder Map, and it no longer loads, just a blank screen with layer settings, no map.
I've gone into my profile page, my webcams, and all show inactive at this time.
Title: Re: WU - Let us know your issues
Post by: ebfletch on January 15, 2018, 06:45:25 PM
I've checked all three ftp servers.  All three now answer, login, and accept uploads.  I went to the Wunder Map, and it no longer loads, just a blank screen with layer settings, no map.
I've gone into my profile page, my webcams, and all show inactive at this time.

the wundermap issue is being fixed now. not sure how that slipped through.
Title: Re: WU - Let us know your issues
Post by: gellenb on January 15, 2018, 06:57:09 PM
Followup to wunderground map
Map loads in Internet Explorer
Map does not load in Chrome or Firefox.  Cleared cache in FF & Chrome, still did not load.
Title: Re: WU - Let us know your issues
Post by: ConligWX on January 15, 2018, 07:01:54 PM

the wundermap issue is being fixed now. not sure how that slipped through.

Just crashed on me when i changed the Temps to °C

FTP Servers now see to accept 10000 connections to all 3 servers!
Title: Re: WU - Let us know your issues
Post by: mharr on January 15, 2018, 07:04:23 PM
Great to see you ask for the feedback, and big +1 for using the Trello board.  I often use that with my clients (I am a web/mobile software developer, and certainly gives a better level of comfort that you are working on these issues.  Of course, time will tell...

Though lots of issues with webcams have been reported on lots of forums, my biggest problem is the change for Favorites.  On the previous site, you could save a specific station as a favorite, which I and many others used to get a station close to golf course, lake, or other recreational area to get accurate information on temperature and recent rainfall.  With the latest update, favorites are now by city name, and clicking on provides a random station (usually) somewhere way across town.  Then we have to go the Change Station process to go and find the local station we desired.  Because of this, I rarely use Weather Underground anymore, and instead, track down the station owners and find their other website that they usually also post data to.

I hope you can add this to the list.

Mark
Title: Re: WU - Let us know your issues
Post by: lrosenman on January 15, 2018, 07:05:39 PM
Consistency on what/when/etc the "gold badge" means/shows up/etc.

Title: Re: WU - Let us know your issues
Post by: ebfletch on January 15, 2018, 07:08:28 PM
Great to see you ask for the feedback, and big +1 for using the Trello board.  I often use that with my clients (I am a web/mobile software developer, and certainly gives a better level of comfort that you are working on these issues.  Of course, time will tell...

Though lots of issues with webcams have been reported on lots of forums, my biggest problem is the change for Favorites.  On the previous site, you could save a specific station as a favorite, which I and many others used to get a station close to golf course, lake, or other recreational area to get accurate information on temperature and recent rainfall.  With the latest update, favorites are now by city name, and clicking on provides a random station (usually) somewhere way across town.  Then we have to go the Change Station process to go and find the local station we desired.  Because of this, I rarely use Weather Underground anymore, and instead, track down the station owners and find their other website that they usually also post data to.

I hope you can add this to the list.

Mark

I've added it to the list Mark, thanks. I'll be honest though. With so many basic stability issues, it might be a bit before we consider that. Philosophically, we want to foster more sense of community through the PWS pages. I think being able to favorite PWS stations fits that idea.
Title: Re: WU - Let us know your issues
Post by: mharr on January 15, 2018, 07:11:56 PM
I've added it to the list Mark, thanks. I'll be honest though. With so many basic stability issues, it might be a bit before we consider that. Philosophically, we want to foster more sense of community through the PWS pages. I think being able to favorite PWS stations fits that idea.
Absolutely!  I used to give/setup address to my station to friends and families, but then it gets lost when they add to Favorites and it sends them to a station a 10-15-20 miles away!

Thanks!
Title: Re: WU - Let us know your issues
Post by: gellenb on January 15, 2018, 07:12:22 PM
Something else to add, but a low priority that also may need to be rethought is the flash page.  It is working, even though it says it isn't.  And if you fix it, fix the time on it too.  Right now it's 19:09:07, but the page displays the time as 19:9:7 dropping the leading "0".
https://www.wunderground.com/swf/Rapid_Fire.swf?units=english&station=KPAMINER2 (https://www.wunderground.com/swf/Rapid_Fire.swf?units=english&station=KPAMINER2)
Title: Re: WU - Let us know your issues
Post by: TomKeffer on January 15, 2018, 07:18:03 PM
I think most of us would agree that the most desired feature is basic stability. But, here is a specific one, from a weewx user.

Switching preferences between "Metric" and "US" can cause records to simply disappear. For example,
If I set "preferences" to metric on the Weather Underground and look at his site (IPROVENC115), I get this:

2017-11-27 07:03:00,4.2,-1.4,1023.9,North,-9999,0.0,0.0,67,0.0,,,0.0,0.00,weewx-3.7.1,2017-11-27 06:03:00,
2017-11-27 07:08:00,4.1,-1.4,1023.9,NW,312,1.6,1.6,67,0.0,,,0.0,0.00,weewx-3.7.1,2017-11-27 06:08:00,
2017-11-27 07:18:00,4.1,-1.4,1023.9,North,-9999,0.0,0.0,67,0.0,,,0.0,0.00,weewx-3.7.1,2017-11-27 06:18:00,
2017-11-27 07:23:00,4.1,-1.3,1023.9,NW,326,1.6,1.6,68,0.0,,,0.0,0.00,weewx-3.7.1,2017-11-27 06:23:00,

However, if I set preferences to "US" and look at the same site, I get this:

2017-11-27 07:03:00,39.5,29.5,30.24,North,-9999,0.0,0.0,67,0.00,,,0.00,0.00,weewx-3.7.1,2017-11-27 06:03:00,
2017-11-27 07:08:00,39.4,29.4,30.24,NW,312,1.0,1.0,67,0.00,,,0.00,0.00,weewx-3.7.1,2017-11-27 06:08:00,
2017-11-27 07:13:00,39.4,29.7,30.24,NW,318,2.0,2.0,68,0.00,,,0.00,0.00,weewx-3.7.1,2017-11-27 06:13:00,
2017-11-27 07:18:00,39.4,29.4,30.24,North,-9999,0.0,0.0,67,0.00,,,0.00,0.00,weewx-3.7.1,2017-11-27 06:18:00,
2017-11-27 07:23:00,39.3,29.6,30.24,NW,326,1.0,1.0,68,0.00,,,0.00,0.00,weewx-3.7.1,2017-11-27 06:23:00,

A new record (07:13:00) appears.

For details, see this weewx-user thread (https://groups.google.com/d/msg/weewx-user/YoKGSiUpRZY/-L6ZL1wEBQAJ).

-tk
(Author of weeWX)
Title: Re: WU - Let us know your issues
Post by: saratogaWX on January 15, 2018, 07:19:48 PM
On the https://www.wunderground.com/maps/catalog/ page, the maps under "Current Conditions" are 'stale' (Jan 3, last update) and under "Health" are missing (but thumbnails show).
Title: Re: WU - Let us know your issues
Post by: ebfletch on January 15, 2018, 07:22:45 PM
@gellenb @TomKeffer I've captured your issues at https://trello.com/b/hqC0tb0u/weather-underground

Please feel free to add on if you want.
Title: Re: WU - Let us know your issues
Post by: WUpm on January 15, 2018, 07:24:00 PM
Sean, can you at least tell us what is up with the webcams right now?  Why are they gone all of a sudden since Friday?

Thanks,
John

John,

I was told the engineers had a meeting this afternoon regarding that issue, but they have only just begun to dig into it to figure out the root cause (let alone a solution) to that issue.  That said, most of the team members are watching this board and are all well aware that the webcams are a hot issue for the community right now.  The moment I can get a little more clarity on that, I will do my best to post here to let you know. 

I have noticed a number of comments from Ben and our engineers on the Trello ticket for the Webcams, and thanks for all those users from the community posting on there with their specific issues. 

Thanks for all your support of our efforts.  We really appreciate the feedback (and the criticism) , so don't hesitate to keep sending over issues you discover.

Sean
Title: Re: WU - Let us know your issues
Post by: ebfletch on January 15, 2018, 07:25:20 PM
On the https://www.wunderground.com/maps/catalog/ page, the maps under "Current Conditions" are 'stale' (Jan 3, last update) and under "Health" are missing (but thumbnails show).

Thanks saratogaWX!
Title: Re: WU - Let us know your issues
Post by: Mapantz on January 15, 2018, 07:28:48 PM
I presume rapidfire isn't working at all?
Title: Re: WU - Let us know your issues
Post by: WeatherNC on January 15, 2018, 07:36:26 PM
Rapid Fire is working here fine. For now :lol:

Just need my webcams!

https://www.wunderground.com/personal-weather-station/dashboard?ID=KNCWHISP3#history
Title: Re: WU - Let us know your issues
Post by: antstrafer on January 15, 2018, 07:41:27 PM
I run the old rapid fire screen in IE  and it has been working all along.  Kinda retro but very satisfying.

 https://www.wunderground.com/swf/Rapid_Fire.swf?station=KTXTHALI2

It only works in IE, will not work on chrome
Title: Re: WU - Let us know your issues
Post by: Mapantz on January 15, 2018, 07:42:35 PM
Rapid Fire is working here fine. For now :lol:

https://www.wunderground.com/personal-weather-station/dashboard?ID=KNCWHISP3#history

Not fully, it seems. Despite Cumulus MX sending data via Rapidfire, I am missing so many data points. It's 12:38am at the moment, I'd usually have 7 data points logged by now, instead, it's 4. 17 minutes between two points. Yesterday's had almost an hour between two data points, and quite a few at 20 and 30 minute intervals.

https://www.wunderground.com/personal-weather-station/dashboard?ID=IDORSETW12#history
https://www.wunderground.com/personal-weather-station/dashboard?ID=IDORSETW12#history/s20180115/e20180115/mdaily
https://www.wunderground.com/personal-weather-station/dashboard?ID=IDORSETW12#history/s20180113/e20180113/mdaily

Compare those with this:

https://www.wunderground.com/personal-weather-station/dashboard?ID=IDORSETW12#history/s20180101/e20180101/mdaily

You can see how much data is being missed.
Title: Re: WU - Let us know your issues
Post by: DoctorKnow on January 15, 2018, 07:42:44 PM
The nws airport sites are not reporting, but RAWS stations from MADIS are.

Also would like rapid fire back on the Wundermap, and not an "auto refresh" interval.
Title: Re: WU - Let us know your issues
Post by: ConligWX on January 15, 2018, 07:48:21 PM
I run the old rapid fire screen in IE  and it has been working all along.  Kinda retro but very satisfying.

 https://www.wunderground.com/swf/Rapid_Fire.swf?station=KTXTHALI2

It only works in IE, will not work on chrome

Chrome does not use flash, that's why it doesn't work afaik.
Title: Re: WU - Let us know your issues
Post by: ordnance1 on January 15, 2018, 07:53:08 PM
Any way you can develop WunderStation for Android?
Title: Re: WU - Let us know your issues
Post by: ValentineWeather on January 15, 2018, 07:53:55 PM
I run the old rapid fire screen in IE  and it has been working all along.  Kinda retro but very satisfying.

 https://www.wunderground.com/swf/Rapid_Fire.swf?station=KTXTHALI2

It only works in IE, will not work on chrome

Chrome does not use flash, that's why it doesn't work afaik.

I get this with Chrome so I no longer use the flash supported scripts because most won't go there.
 [ You are not allowed to view attachments ]
Title: Re: WU - Let us know your issues
Post by: Impala88 on January 15, 2018, 07:59:11 PM
Any chance of working with Ed at Ambient Weather to find a handshake between WU and VWS in order to get current conditions, 5-day forecasts and other features that stopped working for us VWS users quite a while ago?  I understand that there just might be a new URL that Ed needs to change in VWS to allow those features to work again.  Of course, it might be more complicated than that but some dialogue between both of you would be a start.
Title: Re: WU - Let us know your issues
Post by: W3DRM on January 15, 2018, 07:59:27 PM
While I applaud and am encouraged to see WU actively engaging their PWS contributors and asking for inputs for technical issues, I would also like to get something else on the table. This is in regard to our usage of WU resources such as images, graphics, data and anything else that WU collects from the thousands of worldwide PWS contributors. In the past, we have had assurances from WU representatives that we, the PWS data contributors, could use any of this information for our own needs on our webpages. Moving forward, I would like to see a public notice posted by WU on this forum and on the WU website in their policies section that clearly states that we have permission to freely use, at no cost to any PWS contributor, any and all of this PWS supplied data on our own private (non-commercial) websites. I ask for this simply because there have been many corporate and management changes made within WU that could conceivably decide that we do not have such free access to what essentially constitutes our own PWS data. We would, of course, continue to give WU credit for the content, as appropriate.
Title: Re: WU - Let us know your issues
Post by: ConligWX on January 15, 2018, 07:59:40 PM
Quote from: ValentineWeather
I get this with Chrome so I no longer use the flash supported scripts because most won't go there.

Yep, I'm on Chrome Dev, it does not play at all. then again last year Google mentioned axing Flash....

https://www.blog.google/products/chrome/saying-goodbye-flash-chrome/
Title: Re: WU - Let us know your issues
Post by: WeatherNC on January 15, 2018, 08:01:26 PM
Sean,  Thanks for the explanation about the cams.  I for one am just relieved to see you guys show up.  For so long we have been wondering in the wilderness with very little feedback.  Just knowing you guys are there and listening makes all the difference. Look forward to hearing more and seeing the fixes come along!
Thank you,

John
https://www.wunderground.com/personal-weather-station/dashboard?ID=KNCWHISP3#history
Title: Re: WU - Let us know your issues
Post by: ConligWX on January 15, 2018, 08:16:22 PM
Here is one for you guys at WU.  All the Temps around my Area at present are approx 1°C - 2°C

yet viewing a website close to me shows -15°C

And WU have given this site a Gold badge  ](*,)

Quote
About Goldstar Stations:
This is a high-quality weather station that has passed our quality control process for 5 consecutive days.

 [ You are not allowed to view attachments ]
Title: Re: WU - Let us know your issues
Post by: Central Maine Weather on January 15, 2018, 08:31:36 PM
Could one of the webcam users who FTP their data tell us if the issues are resolved?
Under my list of webcams (I only have 1), it still show the red 'NO' as in not active. All of my settings are the same as when the cams were working, and still no webcam image is being linked to my station at call-sign KMELEEDS7. The cam ID is LeedsMECAM1.

Thanks again guys for letting us know the issues are being looked into/fixed. As others have mentioned, its frustrating when things aren't working, but even more frustrating when you can't get responses about what is going on, so to hear from you is a huge relief. Now we can know that things are being worked on!

Best,
   Matt
Title: Re: WU - Let us know your issues
Post by: antstrafer on January 15, 2018, 08:42:30 PM
While I applaud and am encouraged to see WU actively engaging their PWS contributors and asking for inputs for technical issues, I would also like to get something else on the table. This is in regard to our usage of WU resources such as images, graphics, data and anything else that WU collects from the thousands of worldwide PWS contributors. In the past, we have had assurances from WU representatives that we, the PWS data contributors, could use any of this information for our own needs on our webpages. Moving forward, I would like to see a public notice posted by WU on this forum and on the WU website in their policies section that clearly states that we have permission to freely use, at no cost to any PWS contributor, any and all of this PWS supplied data on our own private (non-commercial) websites. I ask for this simply because there have been many corporate and management changes made within WU that could conceivably decide that we do not have such free access to what essentially constitutes our own PWS data. We would, of course, continue to give WU credit for the content, as appropriate.

you are a lawyer right?
Title: Re: WU - Let us know your issues
Post by: CBXSteve on January 15, 2018, 08:44:51 PM
Aside from the obvious webcam and reliability issues that have arisen in the last several months, my main beef is what I perceive to be a ruthless drive towards profitability at the expense of your partners, us. Every one of us spends money, effort, and bandwidth in order to feed your uniquely huge network, at little (incremental) cost to you. What I expect in return, is a place to view my data, and a place where I am proud to have my neighbors and family view my data, that is well designed, professionally run, and dedicated to delivering useful weather data, not dedicated to finding the "sweet spot" of maximum profitability for WU's stockholders.  WE are part of WU's constituency group as well (or should be).

I do not consider the site well designed any more since the changes made months ago (even when it works). Instead of my station site containing most useful data on one page (to include the 10 day forecast graph), it now requires three clicks to view the 10 day forecast. The redesign seems to have been an obvious and shortsighted ploy to multiply the number of page impressions.  Using my station as an example, my visitor count has gone from hundreds a month, to often less than a hundred. I don't blame my followers, the page is no longer a useful asset.

The other day I was at a friends house loading some software on his laptop.  While there I clicked on his link to my WU PWS site, and was shocked to see that the top 60% of the screen was advertisements, and there was little useful weather data showing (even before navigating further). If that is what my non-subscriber followers are typically seeing, it's no wonder they no longer visit the site, it's just click-bait.

I am genuinely heartened that you are here asking these questions, thank you. I wish you success with the site and the bean counters.
Title: Re: WU - Let us know your issues
Post by: ebfletch on January 15, 2018, 08:54:10 PM
Aside from the obvious webcam and reliability issues that have arisen in the last several months, my main beef is what I perceive to be a ruthless drive towards profitability at the expense of your partners, us. Every one of us spends money, effort, and bandwidth in order to feed your uniquely huge network, at little (incremental) cost to you. What I expect in return, is a place to view my data, and a place where I am proud to have my neighbors and family view my data, that is well designed, professionally run, and dedicated to delivering useful weather data, not dedicated to finding the "sweet spot" of maximum profitability for WU's stockholders.  WE are part of WU's constituency group as well (or should be).

I do not consider the site well designed any more since the changes made months ago (even when it works). Instead of my station site containing most useful data on one page (to include the 10 day forecast graph), it now requires three clicks to view the 10 day forecast. The redesign seems to have been an obvious and shortsighted ploy to multiply the number of page impressions.  Using my station as an example, my visitor count has gone from hundreds a month, to often less than a hundred. I don't blame my followers, the page is no longer a useful asset.

The other day I was at a friends house loading some software on his laptop.  While there I clicked on his link to my WU PWS site, and was shocked to see that the top 60% of the screen was advertisements, and there was little useful weather data showing (even before navigating further). If that is what my non-subscriber followers are typically seeing, it's no wonder they no longer visit the site, it's just click-bait.

I am genuinely heartened that you are here asking these questions, thank you. I wish you success with the site and the bean counters.

Hey Steve, you are very insightful about why many of be decisions have been made. A longer term goal is to figure out a sustainable business model that doesn’t ruin the experience with you all. For now, we just want to get WU in a stable place again. It’s going to take some time with the small team we have. Stick with us. We want to work with you to get WU back to where it was and start to make it better again.
Title: Re: WU - Let us know your issues
Post by: ALITTLEweird1 on January 15, 2018, 08:55:34 PM
Aside from the obvious webcam and reliability issues that have arisen in the last several months, my main beef is what I perceive to be a ruthless drive towards profitability at the expense of your partners, us. Every one of us spends money, effort, and bandwidth in order to feed your uniquely huge network, at little (incremental) cost to you. What I expect in return, is a place to view my data, and a place where I am proud to have my neighbors and family view my data, that is well designed, professionally run, and dedicated to delivering useful weather data, not dedicated to finding the "sweet spot" of maximum profitability for WU's stockholders.  WE are part of WU's constituency group as well (or should be).

I do not consider the site well designed any more since the changes made months ago (even when it works). Instead of my station site containing most useful data on one page (to include the 10 day forecast graph), it now requires three clicks to view the 10 day forecast. The redesign seems to have been an obvious and shortsighted ploy to multiply the number of page impressions.  Using my station as an example, my visitor count has gone from hundreds a month, to often less than a hundred. I don't blame my followers, the page is no longer a useful asset.

The other day I was at a friends house loading some software on his laptop.  While there I clicked on his link to my WU PWS site, and was shocked to see that the top 60% of the screen was advertisements, and there was little useful weather data showing (even before navigating further). If that is what my non-subscriber followers are typically seeing, it's no wonder they no longer visit the site, it's just click-bait.

I am genuinely heartened that you are here asking these questions, thank you. I wish you success with the site and the bean counters.

Hey Steve, you are very insightful about why many of be decisions have been made. A longer term goal is to figure out a sustainable business model that doesn’t ruin the experience with you all. For now, we just want to get WU in a stable place again. It’s going to take some time with the small team we have. Stick with us. We want to work with you to get WU back to where it was and start to make it better again.

 =D> =D> =D>
Title: Re: WU - Let us know your issues
Post by: chief-david on January 15, 2018, 09:02:05 PM
I am sure by now you are getting an earful.

Things I like:
1. The layout is ok. I don't use it a lot but it works.
2. Great place to store data.
3. DON'T CHANGE THE SURFACE AND RADAR MAPS EVER!!!!!!!!!!


Things I don't like. 
1. The webcam issue. Mine has been unavailable since before Christmas.
2. Some of the maps that we use have not been changed since Jan 3.
3. The wundermap is a disaster compared to what it was.  The google map was better. What ever is being used now is at least 8 years old. I used to think it was the standard. Now it is unusable.
4. "Radar down for maintenance issue" It seems to be better now.

Things you need to know:
1. Admit that many people that supply data to you HAVE THEIR OWN WEBSITES. Let those be seen easily by other users. To find my website address-it is buried in the about section.
2. Admit when there is a problem with your servers. Post it.
3. Stop allowing Netatmo stations-their quality is just not there.
4. Realize there are other places we are sending data also.


Every time someone complains about WU- I use the phrase "It's not you, it's WU."
Title: Re: WU - Let us know your issues
Post by: ebfletch on January 15, 2018, 09:06:56 PM
We were able to fix the wundermap tonight. Somehow we broke it when we pushed a fix for the subscribed users who were still seeing ads. We’ll continue with the webcams tomorrow. Just to let you know what impact you had, webcams was not even a priority before today and now it is our top priority.
Title: Re: WU - Let us know your issues
Post by: DoctorKnow on January 15, 2018, 09:28:12 PM
EbFletch,

Thank you for your diligence, and reaching out to the users here on the forums. I know that you will get things worked out, and coming on here and being open to suggestions and criticisms shows you really do want to be the best pws site again. Now we have something to look forward to with the improving interface I am sure.
Title: Re: WU - Let us know your issues
Post by: konz on January 15, 2018, 10:48:08 PM
Just to get the website back to some semblance of how it used to be.... Each new design is worst than the last... I know that since the latest change, my visits are far fewer.

What features do you miss? What changes do you hate most? We are very interested in making potential changes to help you all see what you really want to see.

Are you sure you're not biting off more than you can chew with these questions?  A site of this magnitude might seem simple and uncomplicated, but it requires planning, process, and prioritization.  Although I'm happy for the communication and transparency, I hope you're not overcommitting.  I would think these questions would surface after the site is back to normal.
Title: Re: WU - Let us know your issues
Post by: konz on January 15, 2018, 11:00:54 PM
Sean,  Thanks for the explanation about the cams.  I for one am just relieved to see you guys show up.  For so long we have been wondering in the wilderness with very little feedback.  Just knowing you guys are there and listening makes all the difference. Look forward to hearing more and seeing the fixes come along!
Thank you,

John
https://www.wunderground.com/personal-weather-station/dashboard?ID=KNCWHISP3#history

Yes, I wholeheartedly agree.   =D>
Title: Re: WU - Let us know your issues
Post by: blizzardof78 on January 15, 2018, 11:13:06 PM
I'd like to see a fix to a) the Web camera issue and b) the Rapid Fire issue. Thank you.
Title: Re: WU - Let us know your issues
Post by: konz on January 15, 2018, 11:28:34 PM
Posted this on the Trello page too...

Data upload reliability and efficiency are the most important and pressing issues because without data input, you have no site. Sure, webcams are important, but the whole gist of the WU site is wx data.

Davis Vantage Vue ISS running weeWX 3.8.0 only 30%-70% data upload reliability.

From my wunderfixer utility in weeWX:
Date to check: 2018-01-14
Number of weeWX archive records: 288
Number of existing WU records: 191
Number of missing records from WU: 97
(33.7% missing)

Date to check: 2018-01-15 as of 2225 hrs CST
Number of weeWX archive records: 270
Number of existing WU records: 85
Number of missing records from WU: 189
(70% missing)

It could be that other members don't realize this is occurring because they're more interested in their webcams.
Title: Re: WU - Let us know your issues
Post by: KFLDUNDE8 on January 16, 2018, 12:02:49 AM
Hi Sean and Ben

I'm sure glad to see I'm back online. Thank you for your support. Thank you for sharing the site for known issues as well.

Everything is looking great again. I felt frustrated as no one ever responded to my emails from support. No communication was terrible.

Thank you again. Communication is much appreciated.

Bobie Storm Spotter

https://www.wunderground.com/personal-weather-station/dashboard?ID=KFLDUNDE8
Title: Re: WU - Let us know your issues
Post by: HeloMech on January 16, 2018, 12:58:19 AM
Thanks Eb for and team for all the effort.  I haven't seen it mentioned yet, but I have been unable to save any edits to my status notes.  The edit popup window comes up, I can change status and upon saving it the window closes and the changes are reflected on the webpage at that time.  But a refresh of the page, or a re-visit of the page shows that the status changes do not take effect.  It is that way on Firefox, Chrome, IE and Android browsers. 

Thanks again for the efforts to get WU back on track.
Title: Re: WU - Let us know your issues
Post by: dwhitemv on January 16, 2018, 01:18:46 AM
Hello Sean & Ben,

Thanks for taking the time to check in. WU has been dead-to-air for so long, I didn't know if anyone was left there. I've been a WU user since the 90s and it's still the best weather site out there.

As for issues from my view, only a couple.
Thanks again for re-connecting with the community.
Title: Re: WU - Let us know your issues
Post by: WeatherNC on January 16, 2018, 01:34:56 AM
I mentioned the status issue here and on the WU Trello board.  I think that will be lower on priority but I’ll keep asking.  I want it fixed also :???:
Title: Re: WU - Let us know your issues
Post by: PraveenC31 on January 16, 2018, 01:57:09 AM
I have a new station up since around 2 days now. Like many others the major issue I am facing is holes in the data records in the archives which make the graphs look very bad. I am using rapidfire and I see that most of the time it shows "Station reported 4 seconds ago" or so. But the data points in the table are very irregular. Some gaps are as high as an hour even though I did view the data live in between that hour.

Station ID : IBANGALO9
Title: Re: WU - Let us know your issues
Post by: Ray Proudfoot on January 16, 2018, 04:50:02 AM
PS: One suggestion if I may.. I would like to see 'units' mixing on our PWS page. I use (as do most Brits) °C and MPH but you only allow °C and KMH or °F and MPH, if there was a way to mix it to how we like it, that would be grand!

Kind regards.

I'd like to second that suggestion. I use °C, MPH and inches for rainfall so even more of a mixture.

Thank you for making contact with your many users. It's nice to see a public face to WU.
Title: Re: WU - Let us know your issues
Post by: Central Maine Weather on January 16, 2018, 05:05:12 AM
Could one of the webcam users who FTP their data tell us if the issues are resolved?
Under my list of webcams (I only have 1), it still show the red 'NO' as in not active. All of my settings are the same as when the cams were working, and still no webcam image is being linked to my station at call-sign KMELEEDS7. The cam ID is LeedsMECAM1.

Thanks again guys for letting us know the issues are being looked into/fixed. As others have mentioned, its frustrating when things aren't working, but even more frustrating when you can't get responses about what is going on, so to hear from you is a huge relief. Now we can know that things are being worked on!

Best,
   Matt

At the moment my FTP cam is now working. It’s set to update once every 5 minutes which it’s not doing (it’s updating sporadically but usually within 20 minutes), but at least it’s working! Hasn’t worked in almost 2 months!

Keep up the great work guys!
  Matt
Title: Re: WU - Let us know your issues
Post by: Matt.j5b on January 16, 2018, 06:01:05 AM
It's excellent to see that WU wants to get things right again. For my uploads many entries were uploaded and wouldn/t be displayed on WU. his is still occurring but not as frequent as it was before. Also recently when I edit the status note it would later revert back to the old note. Thanks you for reaching out to the community.
Title: Re: WU - Let us know your issues
Post by: steepleian on January 16, 2018, 06:11:31 AM
With the old website interface it was possible to correct bad data. With the current format, it is only possible to delete it. Can the possibility to correct data be restored please.

Thank you
Title: Re: WU - Let us know your issues
Post by: Mapantz on January 16, 2018, 06:24:39 AM
My webcam is now showing (via FTP)

I still have a lot of PWS data going missing though - a rough estimate shows 50% of data uploads missing on the graphs.
Title: Re: WU - Let us know your issues
Post by: n4khq on January 16, 2018, 07:08:23 AM
Sean, Thanks for the post. You give me hope the service will be continued.  The webcams seem to go down more when users are checking for snow. I am guessing you don't have the server resources you need for the demand. One thought is limiting webcam image uploads to 10 minute intervals.
Title: Re: WU - Let us know your issues
Post by: dupreezd on January 16, 2018, 07:21:28 AM
Quote
One thought is limiting webcam image uploads to 10 minute intervals.
Also force a disconnect after an upload to prevent users from sitting on a connection. Three servers with 10000 connections, that is 30000 total. Even if it takes 1 minute per upload (should be much less), at 10 minute intervals, that allows 300000 connections. Are there that many web cams?
Title: Re: WU - Let us know your issues
Post by: noraval on January 16, 2018, 07:24:49 AM
I created an account here today to share my thoughts and experiences.

As with many others my PWS data and weather history graph is only receiving every 5-15 minutes although I can see the "last reported" refresh every 3-10 seconds.

The default temperature keeps reverting back to Fahrenheit on the 10 day forecast, very annoying..
Strangely enough this isn't an issue when using my Samsung S8 w/ chrome but I've noticed it does not save my customise settings when using my phone.

Something I'd like to see in the future is humidity on the history graph data, option to use m/s for wind and the wunderstation for Android.

I really hope the team at WU can address the problems at hand at the moment and I can appreciate the effort so far.
Title: Re: WU - Let us know your issues
Post by: SuperJoe on January 16, 2018, 08:01:02 AM
Posted this on the Trello page too...

Data upload reliability and efficiency are the most important and pressing issues because without data input, you have no site. Sure, webcams are important, but the whole gist of the WU site is wx data.

Davis Vantage Vue ISS running weeWX 3.8.0 only 30%-70% data upload reliability.

From my wunderfixer utility in weeWX:
Date to check: 2018-01-14
Number of weeWX archive records: 288
Number of existing WU records: 191
Number of missing records from WU: 97
(33.7% missing)

Date to check: 2018-01-15 as of 2225 hrs CST
Number of weeWX archive records: 270
Number of existing WU records: 85
Number of missing records from WU: 189
(70% missing)

It could be that other members don't realize this is occurring because they're more interested in their webcams.


This my exact issue.  I am running same version of weewx. And is was working fine before the server issues.

Joe
Title: Re: WU - Let us know your issues
Post by: ConligWX on January 16, 2018, 08:05:45 AM
We were able to fix the wundermap tonight. Somehow we broke it when we pushed a fix for the subscribed users who were still seeing ads. We’ll continue with the webcams tomorrow. Just to let you know what impact you had, webcams was not even a priority before today and now it is our top priority.

Ben

I think the Priority needs to be in the loss of Weather data rather than the Webcam. Weather Data is more important than Webcams.
Title: Re: WU - Let us know your issues
Post by: ConligWX on January 16, 2018, 08:08:02 AM
The default temperature keeps reverting back to Fahrenheit on the 10 day forecast, very annoying..

Yep I can verify this too.
Title: Re: WU - Let us know your issues
Post by: daman on January 16, 2018, 08:58:37 AM
We were able to fix the wundermap tonight. Somehow we broke it when we pushed a fix for the subscribed users who were still seeing ads. We’ll continue with the webcams tomorrow. Just to let you know what impact you had, webcams was not even a priority before today and now it is our top priority.

Ben

I think the Priority needs to be in the loss of Weather data rather than the Webcam. Weather Data is more important than Webcams.
I agree, Weather data should be first priority.
Title: Re: WU - Let us know your issues
Post by: zackdog on January 16, 2018, 09:00:44 AM
Even though I have two webcams trying to upload, I totally agree with Toxic.  The priority needs to be with the weather data.

Mark
Title: Re: WU - Let us know your issues
Post by: konz on January 16, 2018, 09:05:59 AM
Posted this on the Trello page too...

Data upload reliability and efficiency are the most important and pressing issues because without data input, you have no site. Sure, webcams are important, but the whole gist of the WU site is wx data.

Davis Vantage Vue ISS running weeWX 3.8.0 only 30%-70% data upload reliability.

From my wunderfixer utility in weeWX:
Date to check: 2018-01-14
Number of weeWX archive records: 288
Number of existing WU records: 191
Number of missing records from WU: 97
(33.7% missing)

Date to check: 2018-01-15 as of 2225 hrs CST
Number of weeWX archive records: 270
Number of existing WU records: 85
Number of missing records from WU: 189
(70% missing)

It could be that other members don't realize this is occurring because they're more interested in their webcams.


This my exact issue.  I am running same version of weewx. And is was working fine before the server issues.

Joe

Another addition for the beginning of 1/16/2018 @ 0732 hrs CST:
Date to check:   2018-01-16
Number of archive records:     78
Number of WU records:          11
Number of missing records:    67
(85.9% missing!!!!!)
Title: Re: WU - Let us know your issues
Post by: zackdog on January 16, 2018, 10:30:34 AM
I am using Rapid fire and this is what my graphs look like today, so far.  All of the missing dots for wind direction and gusts are missing data.

 [ You are not allowed to view attachments ]

Mark
Title: Re: WU - Let us know your issues
Post by: HeloMech on January 16, 2018, 11:09:31 AM
We were able to fix the wundermap tonight. Somehow we broke it when we pushed a fix for the subscribed users who were still seeing ads. We’ll continue with the webcams tomorrow. Just to let you know what impact you had, webcams was not even a priority before today and now it is our top priority.

Ben

I think the Priority needs to be in the loss of Weather data rather than the Webcam. Weather Data is more important than Webcams.
I agree, Weather data should be first priority.


+2
Title: Re: WU - Let us know your issues
Post by: Dr__Bob on January 16, 2018, 11:37:45 AM
The default temperature keeps reverting back to Fahrenheit on the 10 day forecast, very annoying..

Yep I can verify this too.
Ha!  I have the opposite: it keeps reverting to celsius.  I don't really mind, since celsius is also OK, but why bother having a preference page when the preferences can't be saved (even though the page proudly announces that they have been saved.)

But I agree with others that data is more important than this or webcams.
Title: Re: WU - Let us know your issues
Post by: daman on January 16, 2018, 11:50:52 AM
I noticed also I cannot save any weather stations, I click on the yellow star in there forecast page but it don't save it.
Title: Re: WU - Let us know your issues
Post by: ConligWX on January 16, 2018, 12:00:48 PM
seems like some cookie issue with WU regarding saved settings perhaps.
Title: Re: WU - Let us know your issues
Post by: sho23 on January 16, 2018, 12:08:13 PM
Thanks for the forum presence, WU staff!

Some small comments:
- The solar radiation and UV index disappears when we go to Monthly trend view. It's there for all the other modes. I think (?) that it probably should've appeared on all of them?
- The ability to select some more options for station-down warning. Our data path is through a virtual desktop, and sometimes the IT pushes an update that force restart them without bringing it back online. If I have more options for warnings, I can respond faster and get the station back up sooner.
Title: Re: WU - Let us know your issues
Post by: daman on January 16, 2018, 12:11:40 PM
seems like some cookie issue with WU regarding saved settings perhaps.
Could be.
Title: Re: WU - Let us know your issues
Post by: SLOweather on January 16, 2018, 12:11:46 PM
Any serious weather site like WU should have a way for stations to use a "precipitation year" or "water year" different than the calendar year. Depending on where you are In California and what agency is involved, we use either July 1 or October 1. It makes using archival WU data difficult.

I asked WU support about this a few years ago and was summarily shut down.

Compared to the basic usability issues you are confronting, this is rather low level, since it has never been properly addressed. Still, it should be done. 
Title: Re: WU - Let us know your issues
Post by: aulen2002 on January 16, 2018, 12:45:54 PM
My priorities

1) weather data seems to be (close) to back to normal. Graphs showing fine at the moment.
2) restored webcam functionality.

With the webcams scheduled to be removed, I switched to another free hosting site. When that decision was rescinded, i tried to switch my FTP camera to a URL camera (pointing to my other host current image), which didn't seem to work but then all the WU issues....  So, now that functionality seems to be returning it still is not functioning. I suspect it could be the second provider blocking the WU fetching, so am attempting to switch back to sending FTP to WU and have the second provider fetch the image from WU. HOWEVER at the moment WU does not seem to be saving camera setting changes (like adding camera type text field) and while now indicating a FTP camera, and accepting camera FTP uploads, clicking my camera link still takes me to the other providers image.

EDIT: and with that, it seems to have started functioning somewhat. Good work WU, quick response ;)  Image is still older than what was sent via FTP.

INOVASCO174
Title: Re: WU - Let us know your issues
Post by: dupreezd on January 16, 2018, 12:48:21 PM
WU Team.
For now until all these issues have been addressed, how about a daily update report.
In this report list issues fixed, what is currently being worked on and what is on the to-do list.

Fixed - This will let us know what can be tested and supply feed back.
Being worked on - No need for us to keep posting about this problem.
To-do - see what have been requested as features.

Thanks for working on this.
Title: Re: WU - Let us know your issues
Post by: antstrafer on January 16, 2018, 01:01:27 PM
WU Team.
For now until all these issues have been addressed, how about a daily update report.
In this report list issues fixed, what is currently being worked on and what is on the to-do list.

Fixed - This will let us know what can be tested and supply feed back.
Being worked on - No need for us to keep posting about this problem.
To-do - see what have been requested as features.

Thanks for working on this.

https://trello.com/b/hqC0tb0u/weather-underground      here ya go
Title: Re: WU - Let us know your issues
Post by: dupreezd on January 16, 2018, 01:03:50 PM
Thanks.  :-)
Title: Re: WU - Let us know your issues
Post by: WUpm on January 16, 2018, 01:09:40 PM
Small update :-)

Thank you all for the responses, the support and the feedback over the last day.  The information you have provided has been invaluable for us to research the issues that we are facing. 

As I said before, our goal is to be completely transparent.  The Trello board is a great place to get an up to date view of what is complete, what we need to do, and what we are currently working on.  Our team is small, so I do want to caution that it may seem that progress is moving slower than you would like.  That is why we are doing everything we can to focus on the issues that affect the largest percentage of our PWS owners first, and then moving onto the next and so on. 

Trello Board (now with a ticket section for you to submit your bug reports):  https://trello.com/b/hqC0tb0u/weather-underground

Here are some issues we have made progress on, and the issues that we are starting to investigate further:

1. Webcams: Some issues with webcams have been resolved, but there are more issues that have cropped up.  Our team is continuing to debug these as they arise.
2. PWS data loss:  This issue, along with webcams, continues to be one that all of you are concerned about.  We have an engineer doing an investigation on it, and hopefully will have more information by end of day today.
3. Paid account issue:  We pushed a fix that was intended to fix those of you with paid accounts that were incorrectly seeing ads.  However, it had some intended consequences so the issue is back with our developers to troubleshoot.
4. Favorites: It appears that this issue is related to our paid account issue, so our hope is that the resolution for that will fix this as well.
Title: Re: WU - Let us know your issues
Post by: Mike Fitz on January 16, 2018, 01:15:24 PM
Small update :-)

Thank you all for the responses, the support and the feedback over the last day.  The information you have provided has been invaluable for us to research the issues that we are facing. 

As I said before, our goal is to be completely transparent.  The Trello board is a great place to get an up to date view of what is complete, what we need to do, and what we are currently working on.  Our team is small, so I do want to caution that it may seem that progress is moving slower than you would like.  That is why we are doing everything we can to focus on the issues that affect the largest percentage of our PWS owners first, and then moving onto the next and so on. 

Trello Board (now with a ticket section for you to submit your bug reports):  https://trello.com/b/hqC0tb0u/weather-underground

Here are some issues we have made progress on, and the issues that we are starting to investigate further:

1. Webcams: Some issues with webcams have been resolved, but there are more issues that have cropped up.  Our team is continuing to debug these as they arise.
2. PWS data loss:  This issue, along with webcams, continues to be one that all of you are concerned about.  We have an engineer doing an investigation on it, and hopefully will have more information by end of day today.
3. Paid account issue:  We pushed a fix that was intended to fix those of you with paid accounts that were incorrectly seeing ads.  However, it had some intended consequences so the issue is back with our developers to troubleshoot.
4. Favorites: It appears that this issue is related to our paid account issue, so our hope is that the resolution for that will fix this as well.

Thank you for the updates, I'm much less frustrated knowing that the issues we've been seeing for the past many months are being actively worked on.  :)
Title: Re: WU - Let us know your issues
Post by: n4khq on January 16, 2018, 01:16:18 PM
Welcome WU.
Quote
Just to get the website back to some semblance of how it used to be.... Each new design is worst than the last... I know that since the latest change, my visits are far fewer.
Make the site load much quicker. I pay for no adds, but half the time is spent loading adds in the background which is then not displayed. At least that part is working.

+1 Ken's post
At https://www.wunderground.com/webcams/signup.html, page my webcam for KGADAHLO8 said my webcam was active but my PWS said the webcam was not active. I did manage to get 1 our of 4 tries of a FTP test from my DLink  DCS-7010L webcam to Test OK. Now I am no longer active on the signup page. Thanks for the help
Title: Re: WU - Let us know your issues
Post by: daman on January 16, 2018, 01:17:45 PM
Yes thank you  UU
Title: Re: WU - Let us know your issues
Post by: iaflyer on January 16, 2018, 03:13:51 PM
Thank you for coming here are asking the community what we think needs fixing, very helpful.

My concern: sometimes in the past, my weather station hasn't been appearing the map of "available stations" from what I presume is a data problem. However, I've had no feedback what that is it - is it data drop outs, temperature errors, pressure errors? If there was just a simple line about why our data is getting thrown out, and is not acceptable that would be great. Perhaps we don't know what the problem is and we can't fix it.

(https://i.imgur.com/Vcz4SsZ.png)
Title: Re: WU - Let us know your issues
Post by: Rychu on January 16, 2018, 03:20:09 PM
I run the old rapid fire screen in IE  and it has been working all along.  Kinda retro but very satisfying.
 https://www.wunderground.com/swf/Rapid_Fire.swf?station=KTXTHALI2
It only works in IE, will not work on chrome

In the web browser Microsoft EDGE also works ...
Title: Re: WU - Let us know your issues
Post by: konz on January 16, 2018, 03:28:35 PM
Thank you for coming here are asking the community what we think needs fixing, very helpful.

My concern: sometimes in the past, my weather station hasn't been appearing the map of "available stations" from what I presume is a data problem. However, I've had no feedback what that is it - is it data drop outs, temperature errors, pressure errors? If there was just a simple line about why our data is getting thrown out, and is not acceptable that would be great. Perhaps we don't know what the problem is and we can't fix it.

(https://i.imgur.com/Vcz4SsZ.png)

It appears to me that one MAJOR issue is the fact that when someone makes a change or update to their site, it isn't saved as expected.  After reviewing this thread and the Trello, it appears that these items, among others, are directly affected and possibly related:

Status changes/updates
Favorite changes
Changes to maps
Missing maps
Changes to webcam
Changes to webcam/station association
Adds incorrectly showing for paid members
My PWS symbol is showing as a dashed circle, even though it's been up for weeks.

Whatever the state a user's PWS was in pre-apocalypse (I say that in jest), is the state in which they're stuck at and can't make updates from.
Title: Re: WU - Let us know your issues
Post by: rormeister on January 16, 2018, 03:46:48 PM
Sean, Ben & Co, thanks for taking the reins. @konz has pretty well summarized the issues I’ve been struggling with for weeks. Hope you’re all successful resolving these gremlins.

Fair winds!


It appears to me that one MAJOR issue is the fact that when someone makes a change or update to their site, it isn't saved as expected.  After reviewing this thread and the Trello, it appears that these items, among others, are directly affected and possibly related:

Status changes/updates
Favorite changes
Changes to maps
Missing maps
Changes to webcam
Changes to webcam/station association
Adds incorrectly showing for paid members
My PWS symbol is showing as a dashed circle, even though it's been up for weeks.

Whatever the state a user's PWS was in pre-apocalypse (I say that in jest), is the state in which they're stuck at and can't make updates from.
Title: Re: WU - Let us know your issues
Post by: ValentineWeather on January 16, 2018, 04:59:18 PM
I am using Rapid fire and this is what my graphs look like today, so far.  All of the missing dots for wind direction and gusts are missing data.

 [ You are not allowed to view attachments ]

Mark

I noticed timeline on data received is much larger than normal also sometimes 17 minutes apart with data. This is something new because rapid fire is almost continuous connection. I had my data uploads set at 15 minutes because rapid fire took care of it.
Title: Re: WU - Let us know your issues
Post by: ValentineWeather on January 16, 2018, 06:30:56 PM
I am using Rapid fire and this is what my graphs look like today, so far.  All of the missing dots for wind direction and gusts are missing data.

 [ You are not allowed to view attachments ]

Mark

I noticed timeline on data received is much larger than normal also sometimes 17 minutes apart with data. This is something new because rapid fire is almost continuous connection. I had my data uploads set at 15 minutes because rapid fire took care of it.

I upped my data feeds to 3 minutes and graphs look normal again. Apparently Rapid Fire something isn't working right for storing data. It works but doesn't store like it use too.
Title: Re: WU - Let us know your issues
Post by: Mapantz on January 16, 2018, 06:48:56 PM
I upped my data feeds to 3 minutes and graphs look normal again. Apparently Rapid Fire something isn't working right for storing data. It works but doesn't store like it use too.

I thought id try that. I disabled rapidfire in Cumulus MX and set it to 3 minutes. It made no difference for me!  The last data point shown is 11:08pm. It's currently 11:48pm
Title: Re: WU - Let us know your issues
Post by: ValentineWeather on January 16, 2018, 07:00:44 PM
I upped my data feeds to 3 minutes and graphs look normal again. Apparently Rapid Fire something isn't working right for storing data. It works but doesn't store like it use too.

I thought id try that. I disabled rapidfire in Cumulus MX and set it to 3 minutes. It made no difference for me!  The last data point shown is 11:08pm. It's currently 11:48pm

You are right I just checked again and slowed way down. You can see where it was working just prior better.
https://www.wunderground.com/personal-weather-station/dashboard?ID=KNEVALEN3
Title: Re: WU - Let us know your issues
Post by: benay ra'am on January 16, 2018, 07:03:48 PM
Just click on my Signature Links and you'll see the Reporting random plotting time, sometimes it's really out of wack. KNCKENY6 is my Acurite and KNCKENL7 is my Davis :evil: ......................
Title: Re: WU - Let us know your issues
Post by: Intheswamp on January 16, 2018, 07:14:39 PM
@WUpm WUpm/Sean, folks have voiced a lot of issues for you to work out.  I kind of gave up on WU a good while back in regards to stressing over my data getting cattywampus on the WU website...I'd offer it up and if you wanted it you'd use it or not use it.  I did go from rapidfire to 5 minute (I think it is five) due to it not really mattering since the data was getting messed up anyhow.  My PWS is still on WU to the best of my knowledge. 
I do hope that you get things squared away...WU had a lot of potential at one time and hopefully ya'll can straighten it out and make it better than it's ever been.

I do have a rather important question, though.  Were you ever "William" in another life????
And, if not, (ok, this is two questions) ya'll didn't get rid of him did you?  I can't see how WU can exist without William!!!   He's kind of like the chrome hood ornament on an old 1960 baby blue Rambler Deluxe I once owned...it just wouldn't have been the same without it!  ;)
Title: Re: WU - Let us know your issues
Post by: Mapantz on January 16, 2018, 07:22:06 PM
You are right I just checked again and slowed way down. You can see where it was working just prior better.
https://www.wunderground.com/personal-weather-station/dashboard?ID=KNEVALEN3

It has started a fresh day (midnight rollover) and now my graphs have plots every 6 minutes. *insert twilight zone music here*  :lol:

https://www.wunderground.com/personal-weather-station/dashboard?ID=IDORSETW12#history

Well... 6..6..6..7

Better than 17..20..30..50
Title: Re: WU - Let us know your issues
Post by: ValentineWeather on January 16, 2018, 07:23:28 PM
Just click on my Signature Links and you'll see the Reporting random plotting time, sometimes it's really out of wack. KNCKENY6 is my Acurite and KNCKENL7 is my Davis :evil: ......................

You're signature links are empty. You should have a blue globe.
Title: Re: WU - Let us know your issues
Post by: jpk1018 on January 16, 2018, 08:13:47 PM
Still getting this with the webcam FTP 421 50 users (the maximum) are already logged in, sorry 6:15 mt

john
Title: Re: WU - Let us know your issues
Post by: antstrafer on January 16, 2018, 10:22:22 PM
Weather Underground Cam:   2018-01-16 21:18:57 Error: Remote host has closed the connection.
Title: Re: WU - Let us know your issues
Post by: NanoWx on January 17, 2018, 12:02:07 AM
More of a long standing, and possibly somewhat rare annoyance. See: http://www.wxforum.net/index.php?topic=31630.msg316905
The issue occurs whether the the dashboard, or WxDisplayHistory.asp are used. For example, 16Jan2018, for KORCONDO1, TMax is shown as 46.2, yet 46.1 is highest temperature in the detailed records (Table on the dashboard, or graphspan=day for WxDisplayHistory.asp).
Issue could be related to WxDisplayHistory.asp returning incomplete sets of records for a query, which while worst during the recent cloud 'episode' could be a long-standing defect.
Title: Re: WU - Let us know your issues
Post by: Felix1 on January 17, 2018, 03:07:36 AM
Yesterday (1/16/2018) I thought maybe the webcam issues were well on the way to being solved since that was reportedly the Tiger Team's #1 priority. I started the day with no FTP upload failures being reported and my webcam images were showing up within ~15 minutes of submittal. And by late afternoon, the lag was down to half of that, sometimes less.


So I get up early this morning (EST) expecting to see Cam1 showing some snow on the ground since the first flurries moved in a little after midnight. And what to I find? Nothing!!! The most recent image WU has posted was a little after 11 pm before the snow started falling.


My personal weather website has nice multi-camera time lapse video of the the ground snow getting deeper but looking at my WU page image, you'd have no idea it had even started snowing. Yet still no FTP errors. Apparently WU is getting the images OK, it's just that they aren't being displayed on the webpage.


I gotta tell you Sean & Ben & the rest of the Tiger Team members, if this is your top priority and apparently can't be fixed relatively quickly (or even the underlying problems identified), it's going to be a daunting task to bring this 1994 software up to today's expectations. I hope you guys/gals are permanent party (as opposed to outsourced troubleshooters/fixers) and in for the long haul.
Title: Re: WU - Let us know your issues
Post by: Mapantz on January 17, 2018, 06:38:49 AM
I'm not sure what is going on now, but there's an issue with wind speeds.

https://www.wunderground.com/personal-weather-station/dashboard?ID=IDORSETW12#history

It says my highest gust is 60 km/h - which is correct, but the graph doesn't show it. It also says my highest wind speed is 55 km/h, but that's impossible, I have never recorded a wind speed that high, since owning the station.

The only comfort I can take from this, is that I have to accept that things get worse before they get better?!
Title: Re: WU - Let us know your issues
Post by: ConligWX on January 17, 2018, 06:47:08 AM
The only comfort I can take from this, is that I have to accept that things get worse before they get better?!

I'm not going to visit WU at present as it just makes you find more issue, which are most likely related and until these are fixed, there's more to life than looking at broken data every hour...
Title: Re: WU - Let us know your issues
Post by: ValentineWeather on January 17, 2018, 06:52:22 AM
I have a feeling the new crew is overwhelmed and under staffed by the complexity of running such a enormous data heavy website.
Until they have a full understanding exactly how its put together it won't get much better especially if they lost original programmers, this process will take time and a lot of effort.

Title: Re: WU - Let us know your issues
Post by: ConligWX on January 17, 2018, 07:16:59 AM
I have a feeling the new crew is overwhelmed and under staffed by the complexity of running such a enormous data heavy website.

Indeed...
Title: Re: WU - Let us know your issues
Post by: antstrafer on January 17, 2018, 07:27:43 AM
I have a feeling the new crew is overwhelmed and under staffed by the complexity of running such a enormous data heavy website.
Until they have a full understanding exactly how its put together it won't get much better especially if they lost original programmers, this process will take time and a lot of effort.

lot of money

Updated: 11:14 AM GMT on January 17, 2018 (1 hour ago) webcam
Title: Re: WU - Let us know your issues
Post by: edje1205 on January 17, 2018, 08:19:34 AM
Hello, good idea starting this Topic !

Google Search Console gives me a ton of server/site errors 503,404/ not found since months; i.e.:

http://www.weersverwachtingen.eu/clientraw/wd-ajax-ml/wxwuhistory.php?ID=rzkfpxtzomgokbqc&month=10&day=4&year=2020&units=B&mode=4
http://www.weersverwachtingen.eu/clientraw/wd-ajax-ml/wxwuhistory.php?ID=pspuklgeykqcop&month=6&day=6&year=2017&units=E&mode=5
http://www.weersverwachtingen.eu/clientraw/wd-ajax-ml/wxwuhistory.php?ID=ykmrtsxcebd&month=6&day=13&year=2016&units=B&mode=4

I'm on INHOOSTZ1 since 2004 the only right one is:
http://www.weersverwachtingen.eu/clientraw/wd-ajax-ml/wxwuhistory.php?ID=INHOOSTZ1&month=10&day=4&year=2017&units=B&mode=4

Googles Search Console assures me: There are currently no security issues with the content of your site.

No idea where this data comes from.

Thank you !
Title: Re: WU - Let us know your issues
Post by: ConligWX on January 17, 2018, 08:28:36 AM
I'm not quite sure how or what WU can do for your own website calling a URL  with a Station ID of: pspuklgeykqcop or rzkfpxtzomgokbqc or ykmrtsxcebd when they obviously don't exist.

looks like Googlebot is scraping from other WU pages for those IDs.  do people actually search "google" for a Weather Station site's history, rather than goto the website to start with and then click on the Weather history link?

I've check my Google Search Console to my Site (running Saratoga template) from main url, and have no issues with WU history.


Hello, good idea starting this Topic !

Google Search Console gives me a ton of server/site errors 503,404/ not found since months; i.e.:

http://www.weersverwachtingen.eu/clientraw/wd-ajax-ml/wxwuhistory.php?ID=rzkfpxtzomgokbqc&month=10&day=4&year=2020&units=B&mode=4
http://www.weersverwachtingen.eu/clientraw/wd-ajax-ml/wxwuhistory.php?ID=pspuklgeykqcop&month=6&day=6&year=2017&units=E&mode=5
http://www.weersverwachtingen.eu/clientraw/wd-ajax-ml/wxwuhistory.php?ID=ykmrtsxcebd&month=6&day=13&year=2016&units=B&mode=4

I'm on INHOOSTZ1 since 2004 the only right one is:
http://www.weersverwachtingen.eu/clientraw/wd-ajax-ml/wxwuhistory.php?ID=INHOOSTZ1&month=10&day=4&year=2017&units=B&mode=4

Googles Search Console assures me: There are currently no security issues with the content of your site.

No idea where this data comes from.

Thank you !
Title: Re: WU - Let us know your issues
Post by: rormeister on January 17, 2018, 08:42:31 AM
I've been pushing data to WU for 2 years now (I know...a noob), but the wind max values have never been totally accurate on the graph since the day I started. I figured close enough for government work would suffice.

I'm not sure what is going on now, but there's an issue with wind speeds.

https://www.wunderground.com/personal-weather-station/dashboard?ID=IDORSETW12#history

It says my highest gust is 60 km/h - which is correct, but the graph doesn't show it. It also says my highest wind speed is 55 km/h, but that's impossible, I have never recorded a wind speed that high, since owning the station.

The only comfort I can take from this, is that I have to accept that things get worse before they get better?!
Title: Re: WU - Let us know your issues
Post by: daman on January 17, 2018, 08:50:16 AM

I gotta tell you Sean & Ben & the rest of the Tiger Team members, if this is your top priority and apparently can't be fixed relatively quickly
The point is it's not there top priority and it should not be, WU is about weather data not web cams things will get fix when they get fixed.
Title: Re: WU - Let us know your issues
Post by: sinan0310 on January 17, 2018, 09:35:45 AM
Daily record table does not show right wind and wind gust, It was 61 km and now It is 51 km
Title: Re: WU - Let us know your issues
Post by: NanoWx on January 17, 2018, 11:45:15 AM
Precip, discrepancies w/ cwop.  KORHEPPN4 is cwop D5434.
www.wunderground.com/weatherstation/WXDailyHistory.asp?ID=KORHEPPN4...
  returns (leaving out the header)
2018-1-1,25.1,24.0,23.0,24.0,23.0,21.0,94,93,93,30.70,30.46,5,2,6,0.00
2018-1-2,23.2,22.7,22.1,22.0,21.0,20.0,94,93,93,30.74,30.55,3,1,4,0.00
2018-1-3,24.2,23.2,22.3,23.0,21.8,21.0,94,94,93,30.54,30.40,0,0,1,0.00
2018-1-4,27.8,25.3,22.8,27.0,23.7,21.0,95,94,94,30.38,30.28,1,0,2,0.00
2018-1-5,36.3,31.2,26.1,36.0,27.7,25.0,97,96,95,30.29,30.22,8,2,14,0.00
2018-1-6,43.7,39.1,34.4,38.0,33.9,30.0,97,81,70,30.33,30.23,13,8,16,0.00
2018-1-7,47.2,41.8,36.5,35.0,33.2,32.0,86,74,60,30.23,30.04,13,5,15,0.00
2018-1-8,50.7,41.7,32.6,35.0,32.0,30.0,93,74,52,29.98,29.76,17,7,21,0.00
2018-1-9,36.8,36.8,36.8,30.0,30.0,30.0,77,77,77,29.83,29.83,10,10,13,0.00
2018-1-10,43.2,31.9,31.9,27.0,27.0,27.0,82,82,82,30.11,29.91,12,3,21,0.02
2018-1-11,47.9,44.1,40.3,41.0,37.0,34.0,81,78,76,30.09,29.82,27,11,34,0.04
2018-1-12,47.8,45.0,42.2,35.0,34.2,33.0,73,67,59,30.43,30.26,8,7,10,0.00
2018-1-13,60.2,46.0,46.0,32.0,32.0,32.0,59,59,59,30.48,30.40,16,13,22,0.00
2018-1-14,34.9,32.0,31.6,31.0,30.5,30.0,94,94,94,30.43,30.38,4,0,7,0.00
2018-1-15,34.8,32.6,32.4,32.0,31.7,31.0,96,96,96,30.37,30.17,7,3,8,0.00
2018-1-16,48.4,41.1,33.7,39.0,36.0,32.0,97,83,69,30.37,30.22,11,4,13,0.22
2018-1-17,45.8,43.0,40.2,35.0,33.5,32.0,76,71,67,30.27,30.13,15,8,26,0.00

http://mesowest.utah.edu/cgi-bin/droman/time_chart_dyn.cgi?stn=d5434&unit=0&hours=392&past=0&day1=01&month1=01&year1=2018&hour1=07&time=LOCAL&var=P24I
  produces a chart that shows there was precip during the 6th, and 8th - 10th.
While wu table only showed precip during the 10th. For the month through the 16th, wu tallied 0.28", yet 0.54 is what the cwop chart shows.
Title: Re: WU - Let us know your issues
Post by: NanoWx on January 17, 2018, 11:50:13 AM
,,,
Until they have a full understanding exactly how its put together it won't get much better especially if they lost original programmers, ...
Depends on how good the originals were about leaving documentation, or at least breadcrumbs, to be able to track down intent.
Title: Re: WU - Let us know your issues
Post by: ConligWX on January 17, 2018, 11:53:48 AM
While wu table only showed precip during the 10th. For the month through the 16th, wu tallied 0.28", yet 0.54 is what the cwop chart shows.

This is all because WU has been loosing data whilst they suffered multiple issues over the last few months. Unless you have Weewx (wunderfixer) and can resend data back to WU, I guess you will have missing data like the rest of us.
Title: Re: WU - Let us know your issues
Post by: ConligWX on January 17, 2018, 11:56:02 AM
Depends on how good the originals were about leaving documentation, or at least breadcrumbs, to be able to track down intent.
And is also dependent on, whether WU refilled the fire Extinguishers from the last outage  \:D/
Title: Re: WU - Let us know your issues
Post by: Felix1 on January 17, 2018, 01:08:14 PM

The point is it's not there top priority and it should not be, WU is about weather data not web cams things will get fix when they get fixed.



Au contraire Senior Contributor. I call your attention to Reply #68 in this thread: "We were able to fix the wundermap tonight. Somehow we broke it when we pushed a fix for the subscribed users who were still seeing ads. We’ll continue with the webcams tomorrow. Just to let you know what impact you had, webcams was not even a priority before today and now it is our top priority."


Emphasis mine.


Now I agree with you that data preservation should be high on the priority list but the question was asked early on what people wanted fixed first and it was webcams overwhelmingly. That's a hot button issue which brought lots of lurkers out of the shadows. Plus I think WU data preservation wasn't at the forefront since most of us archive our own weather data before it ever gets sent to WU or any of the other agencies. If WU went away tomorrow, I'm certainly not going to lose 20+ years of station data since it's all redundantly backed up. And if someone wants it for research, they'll go to my website; they won't depend upon WU which has already demonstrated there are no sacred cows when it comes to making a buck. Look at the other popular parts of the website which just went away with no dialog with the users. Poof.


BTW, "there" = "their" I presume?

Title: Re: WU - Let us know your issues
Post by: daman on January 17, 2018, 01:31:53 PM

The point is it's not there top priority and it should not be, WU is about weather data not web cams things will get fix when they get fixed.



Au contraire Senior Contributor. I call your attention to Reply #68 in this thread: "We were able to fix the wundermap tonight. Somehow we broke it when we pushed a fix for the subscribed users who were still seeing ads. We’ll continue with the webcams tomorrow. Just to let you know what impact you had, webcams was not even a priority before today and now it is our top priority."


Emphasis mine.


Now I agree with you that data preservation should be high on the priority list but the question was asked early on what people wanted fixed first and it was webcams overwhelmingly. That's a hot button issue which brought lots of lurkers out of the shadows. Plus I think WU data preservation wasn't at the forefront since most of us archive our own weather data before it ever gets sent to WU or any of the other agencies. If WU went away tomorrow, I'm certainly not going to lose 20+ years of station data since it's all redundantly backed up. And if someone wants it for research, they'll go to my website; they won't depend upon WU which has already demonstrated there are no sacred cows when it comes to making a buck. Look at the other popular parts of the website which just went away with no dialog with the users. Poof.


BTW, "there" = "their" I presume?
I know what they said along with weather data that is top priority. Weather data not web cam data. :roll:
Title: Re: WU - Let us know your issues
Post by: azchrisf on January 17, 2018, 02:39:10 PM
I'd like to see support for the Purpleair sensor values on your Weather Station page.
And support for Davis additional temp/hum sensors like you do the Soil/Leaf sensors.
Title: Re: WU - Let us know your issues
Post by: jquagga on January 17, 2018, 03:11:42 PM
Well I think everyone else has commented on my list of short term, please fix this now issues.  I think my questions now (which you might not be able to answer) are, how did you get into this situation and what are WU's long term plans for keeping this from happening again / the future?

I've used WU for what seems like forever and you were great until you weren't.  Pages didn't load, the mobile apps locked up, or started showing ads (which I'm a paying subscriber) so I started going elsewhere.  I'm a recent PWS owner / data provider starting this month and I came into it during the "your data has not posted, giving up" phase.  At the moment, it seems like WU is acknowledging receipt of everything but only posting say, every other record.  I send in every 5 minutes; WU seems to only get every 10 minutes or so.  I can use wunderfixer to repost but even that takes multiple runs to get the data in there.  The major website issues seem to be better so I can at least get to data.  I don't have or look at webcams on the site so am out of the loop if they're working or not. 

I get the overall sense that the AWS "Meltdown" reboots were the straw that really broke something that wasn't being as maintained as it should.  You have a plan for triage, but I don't know why it was let to get to this point.  Does management know the state of things?  Are they willing to comment on them (because this wxforum post seems to be the only place there is discussion of the problems)?  Is management planning on giving the resources now and long term to fix this?  What's the plan for the future?  What does "Migration to a new sensor data ingestion platform" mean for those of us providing data?  That coupled with "redesign for performance, stability, etc ..." kinda sounds like "yeah, we're just going to have to rebuild everything".  That doesn't sound like something that can be done overnight ...

Normally when companies have issues like this there is a blog post or etc from someone of authority to say "X Y and Z happened'.  We're going to fix it with "A B and C" and our long term plans are "1 2 3". 

I can't speak for anyone else here (this is only my first post here!) but I really like your service as it was.  If you can get back to that, you'd have a paying subscriber and you'd be my primary source of weather data and where I send people who want to look at the weather in our backyard.  But I'm worried.  I guess we will see what happens.  Good luck!
Title: Re: WU - Let us know your issues
Post by: noraval on January 17, 2018, 03:37:32 PM

I gotta tell you Sean & Ben & the rest of the Tiger Team members, if this is your top priority and apparently can't be fixed relatively quickly
The point is it's not there top priority and it should not be, WU is about weather data not web cams things will get fix when they get fixed.

I 100% agree, I do not see why people are making this out to be the top priority but maybe it is because I don't have one.  :roll:
Title: Re: WU - Let us know your issues
Post by: n4khq on January 17, 2018, 05:19:43 PM
The hosting of my PWS was a service for which I have paid nothing. I hope WU (IBM) is making money from web traffic and will/can continue the service. It is probably going to take a large investment for equipment upgrades to get everything working. When it comes to technology, I don't think many companies upgrade their servers before you sell the farm. I appreciate Sean and Ben posting here and working to fix what they can. I would not be surprised if it was easier to build a new and modern portal than patching what they have inherited.
Title: Re: WU - Let us know your issues
Post by: WUpm on January 17, 2018, 05:34:56 PM
Just wanted to hop in and give an update to you guys. 

- Rapidfire should be more stable now, so please let us know if you have any issues with it going forward.
- Paid subscribers should no longer see ads.  We made a fix that caused unforeseen consequences, but we have since worked through it and believe that the issue has been completely resolved. 

I completely understand the concern some users have had over our priorities (webcam vs data).  Both those items have been at the top of our priority list.  Webcams are definitely a feature that many users care about very strongly, as we quickly found the last few days in soliciting opinions from the forum.  That has not caused us to lose sight of the PWS data issues.

As for the PWS data issues, it is complex, and our goal is to get it to a "good enough" state; to alleviate the immediate issues.  Our long term solution (which may take through Q2) is a much more modern and robust solution that will be substantially better than what we currently have.

Again, thanks so much for your criticism, your feedback, and your engagement.  This process is not going to be easy, or fast, but we have a small team of passionate engineers who are doing all they can for a product they also care deeply about.

Sean
Title: Re: WU - Let us know your issues
Post by: azchrisf on January 17, 2018, 05:50:09 PM

The point is it's not there top priority and it should not be, WU is about weather data not web cams things will get fix when they get fixed.



Au contraire Senior Contributor. I call your attention to Reply #68 in this thread: "We were able to fix the wundermap tonight. Somehow we broke it when we pushed a fix for the subscribed users who were still seeing ads. We’ll continue with the webcams tomorrow. Just to let you know what impact you had, webcams was not even a priority before today and now it is our top priority."


Emphasis mine.


Now I agree with you that data preservation should be high on the priority list but the question was asked early on what people wanted fixed first and it was webcams overwhelmingly. That's a hot button issue which brought lots of lurkers out of the shadows. Plus I think WU data preservation wasn't at the forefront since most of us archive our own weather data before it ever gets sent to WU or any of the other agencies. If WU went away tomorrow, I'm certainly not going to lose 20+ years of station data since it's all redundantly backed up. And if someone wants it for research, they'll go to my website; they won't depend upon WU which has already demonstrated there are no sacred cows when it comes to making a buck. Look at the other popular parts of the website which just went away with no dialog with the users. Poof.


BTW, "there" = "their" I presume?

In the back of my mind I think this all is just damage control by WU, saying they are fixing this and that, they are on it, etc. - when in reality nothing is really getting done. Old corporate trick.

I hope I'm not proven right.
Title: Re: WU - Let us know your issues
Post by: TJHuot on January 17, 2018, 06:10:28 PM
As a contributor and uploader for many years. 2004-2008 in Santa Fe, NM and from 2010 to present in Catonsville (Baltimore area) MD, I have been extremely disappointed in the fact that I have not had any kind of response to my support emails over the last few months. This morning I looked at my weather data from KMDCATON5 and I see a couple of bogus entries. It appears from those entries that the high temp today at 5 am was 77 degrees. I tried to edit out the bad entries and nothing happens. I know this did not come from my weather station as I went to the local data, and there were no such errors. I have many other concerns, but the fact that my data is being corrupted up there bothers me tremendously. If something doesn't happen soon to correct this and many other issues soon, I may just go local and quit contributing data to your site. I have copied and highlighted the obviously erroneous entries in the PDF attached.
 [ You are not allowed to view attachments ]
Title: Re: WU - Let us know your issues
Post by: konz on January 17, 2018, 07:10:14 PM
While wu table only showed precip during the 10th. For the month through the 16th, wu tallied 0.28", yet 0.54 is what the cwop chart shows.

This is all because WU has been loosing data whilst they suffered multiple issues over the last few months. Unless you have Weewx (wunderfixer) and can resend data back to WU, I guess you will have missing data like the rest of us.

The Davis WeatherLink software will also upload missing data to WU using a date range - but you need a Davis PWS.
Title: Re: WU - Let us know your issues
Post by: TJHuot on January 17, 2018, 08:01:02 PM
I have a Davis PWS, and may be able to upload from there. I didn't realize that I could link to WU from the Davis software. I will look into it. Otherwise, I have been using an old product called Virtual Weather from Ambient to continuously upload. That software has been abandoned for quite some time but seems to run OK on an old laptop that I upgraded to Windows 10.
Title: Re: WU - Let us know your issues
Post by: TJHuot on January 17, 2018, 08:07:49 PM
Actually, if they could remove the two bad records it would be fine since my upload was every 15 minutes. All of the 15-minute records are fine. The two bad records can't be deleted by me. If I could delete them the way I used to be able to I would.
Title: Re: WU - Let us know your issues
Post by: konz on January 17, 2018, 08:52:25 PM
Just wanted to hop in and give an update to you guys. 
.
.
.
Again, thanks so much for your criticism, your feedback, and your engagement.  This process is not going to be easy, or fast, but we have a small team of passionate engineers who are doing all they can for a product they also care deeply about.

Sean

You're welcome.  Thank you, too, Sean. 
Title: Re: WU - Let us know your issues
Post by: ValentineWeather on January 17, 2018, 09:01:56 PM
Just wanted to hop in and give an update to you guys. 
.
.
.
Again, thanks so much for your criticism, your feedback, and your engagement.  This process is not going to be easy, or fast, but we have a small team of passionate engineers who are doing all they can for a product they also care deeply about.

Sean

You're welcome.  Thank you, too, Sean.

Same here Sean, thanks  . I know you have a big endeavor ahead.
BTW looks like rapid Fire data is populating better.   =D>
Title: Re: WU - Let us know your issues
Post by: ebfletch on January 18, 2018, 12:24:47 AM
Hey guys, just wanted to clarify one thing. I chose my words poorly in an earlier post. Getting webcams functional became A top priority and still is (see our trello board). Modernizing our data ingestion platform has been a top priority for more than a year and we intend to migrate the PWS network there. It is the investment that we made to solve the many data consistency and service reliability issues you all have seen and to better position WU to support the many different types of IoT sensors on the horizon.
Title: Re: WU - Let us know your issues
Post by: WSWeather on January 18, 2018, 01:03:03 AM
All due respect, but none of that means much if the website remains so chronically broken.  Unless the point is to just sell the data, which is pretty much what it looks like.

When are you going to get the basic functionality of the website working?  It's been a hot mess for months now.
Title: Re: WU - Let us know your issues
Post by: catdon on January 18, 2018, 02:14:00 AM
It just seems that many of these problems croped up when the website  was redesigned for the millionth time....am I right? So simple answer is go back to previous design if possible?
Title: Re: WU - Let us know your issues
Post by: ConligWX on January 18, 2018, 02:37:50 AM
Unless the point is to just sell the data, which is pretty much what it looks like.

Selling data is one thing, Selling broken data is another  :roll:
Title: Re: WU - Let us know your issues
Post by: noraval on January 18, 2018, 06:33:18 AM
I understand this would be a very low priority at this but thought I would mention it here. The Android app widget has been unresponsive for a few days now, any one else have this issue?
Title: Re: WU - Let us know your issues
Post by: ConligWX on January 18, 2018, 09:05:47 AM
The Android app widget has been unresponsive for a few days now, any one else have this issue?

I cant say I have noticed, its been working pretty well considering the outages.
Title: Re: WU - Let us know your issues
Post by: 92merc on January 18, 2018, 10:17:57 AM
Our Saratoga templates use two graphics at the top of most of our pages.  This one is working again:

http://icons.wunderground.com/data/640x480/nw_rd_anim.gif

But this one hasn't updated since Jan 3rd.
http://icons.wunderground.com/data/640x480/nw_vi_anim.gif

Since webcams appear to be working, that's the only issue I'd like to see fixed soon.
Title: Re: WU - Let us know your issues
Post by: antstrafer on January 18, 2018, 02:46:17 PM
has anyone asked about getting the doppler radar storm intensity chart back??


wunderground.com/radar/radblast.asp?ID=FDR


Doppler Radar Detected Storms
There are no Doppler radar detected storms for Podunk at this time.

No there have not been any detected since the map was hosed 3 or 4 months back!
Title: Re: WU - Let us know your issues
Post by: HamiltonIsland on January 18, 2018, 03:17:31 PM
Hi,
Just joined to report that my AW WS-1011 is shown as not reporting since last Tuesday 1/9/18 09:36. No matter what I have done it will not connect to WU, though my page shows my up to date webcam pic and no data.

Any help or suggestions? I have repeatedly written to support but no response up to now.

Thanks,SB
IAKWESAS2
Title: Re: WU - Let us know your issues
Post by: rormeister on January 18, 2018, 03:30:47 PM
Probably not related to this thread. However, can you verify your ipObserver is sending data here?

https://dashboard.ambientweather.net/dashboard  (you’ll need to signup).

Hi,
Just joined to report that my AW WS-1011 is shown as not reporting since last Tuesday 1/9/18 09:36. No matter what I have done it will not connect to WU, though my page shows my up to date webcam pic and no data.

Any help or suggestions? I have repeatedly written to support but no response up to now.

Thanks,SB
IAKWESAS2
Title: Re: WU - Let us know your issues
Post by: jas340 on January 18, 2018, 03:38:05 PM
I cannot change the status message for my weather station. Please fix.

I have my data pulled from WU to go to my new weather website that I created after WU stated they would drop webcams. There have been 225 outages in the last week for a total of 4785 minutes.

Please bring the Roku app back. Re-instate the webcams back into the app. I would be willing to pay a yearly fee to have my camera featured in the Roku app for my rural town and the surrounding towns as it once was. Increase the max resolution to 1080p and file size of the uploaded images

By charging a fee WU could better regulate the camera's on the ROKU app (no more chicken coops!)
Title: Re: WU - Let us know your issues
Post by: noraval on January 18, 2018, 03:51:01 PM
The Android app widget has been unresponsive for a few days now, any one else have this issue?

I cant say I have noticed, its been working pretty well considering the outages.

The app itself seems to be working fine, it's just the widget keeps saying -
"Weather has stopped" Close app or Send feedback.
It just seems coincidental that this arose during this time of WU issues, perhaps I will reinstall.

Thought I would remind everyone here to check the trello board as well.
https://trello.com/b/hqC0tb0u/weather-underground
Title: Re: WU - Let us know your issues
Post by: ebfletch on January 18, 2018, 04:05:20 PM
All due respect, but none of that means much if the website remains so chronically broken.  Unless the point is to just sell the data, which is pretty much what it looks like.

When are you going to get the basic functionality of the website working?  It's been a hot mess for months now.

Can you be a little more specific than "not working" and "hot mess"?
Title: Re: WU - Let us know your issues
Post by: antstrafer on January 18, 2018, 04:29:10 PM
I cannot change the status message for my weather station. Please fix.

I have my data pulled from WU to go to my new weather website that I created after WU stated they would drop webcams. There have been 225 outages in the last week for a total of 4785 minutes.

Please bring the Roku app back. Re-instate the webcams back into the app. I would be willing to pay a yearly fee to have my camera featured in the Roku app for my rural town and the surrounding towns as it once was. Increase the max resolution to 1080p and file size of the uploaded images

By charging a fee WU could better regulate the camera's on the ROKU app (no more chicken coops!)

yeah I would love to see the roku app working.  I got my roku setup and downloaded the WU app and wank it was busted, map image not
in display box etc.   I mean while we are wishing, might as well wish big.
Title: Re: WU - Let us know your issues
Post by: zackdog on January 18, 2018, 04:34:56 PM
Thank you WU team.  =D> I have now gone  24-hours and my Rapid fire data has been saved in five minute increments throughout.  The graphs look great.  The webcam updates still leave a little to be desired.

Now, if I could just get the Status update to work, but I am sure that is not a high priority. :lol:

Mark
Title: Re: WU - Let us know your issues
Post by: ebfletch on January 18, 2018, 04:39:24 PM
Thank you WU team.  =D> I have now gone  24-hours and my Rapid fire data has been saved in five minute increments throughout.  The graphs look great.  The webcam updates still leave a little to be desired.

Now, if I could just get the Status update to work, but I am sure that is not a high priority. :lol:

Mark

Thanks Mark, can you share your station ID? The thing that will help most now is to catch a webcam that is not working properly in the moment.
Title: Re: WU - Let us know your issues
Post by: zackdog on January 18, 2018, 04:45:46 PM
KCOTABER1.  Just checked, one updated 18 minutes ago and the other updated 16 minutes ago.  Last time I checked, one was almost an hour old.  I am using FTP at 6-minute intervals. 

Thanks.

Mark
Title: Re: WU - Let us know your issues
Post by: n4khq on January 18, 2018, 06:38:50 PM
Thank you WU team.  =D> I have now gone  24-hours and my Rapid fire data has been saved in five minute increments throughout.  The graphs look great.  The webcam updates still leave a little to be desired.

Now, if I could just get the Status update to work, but I am sure that is not a high priority. :lol:

Mark

Thanks Mark, can you share your station ID? The thing that will help most now is to catch a webcam that is not working properly in the moment.

Here is one not working http://www.wunderground.com/weatherstation/WXDailyHistory.asp?ID=KGADAHLO8
The webcam registration will not stay active and no images have uploaded since the outage started.
Title: Re: WU - Let us know your issues
Post by: jquagga on January 18, 2018, 07:11:25 PM
As of 7 PM, wunderfixer reports 80 failed uploads for the day (with 5 minute postings).  While the graphs appear generally correct, that is a lot of missing postings.  I haven't even tried rapidfire as I'm guessing that doesn't do anyone any favors. 

Things are better than "not working" but are still "not quite right".  Not a criticism, just a status.  I appreciate what you're doing to right things. 
Title: Re: WU - Let us know your issues
Post by: konz on January 18, 2018, 07:42:14 PM
As of 7 PM, wunderfixer reports 80 failed uploads for the day (with 5 minute postings).  While the graphs appear generally correct, that is a lot of missing postings.  I haven't even tried rapidfire as I'm guessing that doesn't do anyone any favors. 

Things are better than "not working" but are still "not quite right".  Not a criticism, just a status.  I appreciate what you're doing to right things.

Just reiterating the opposite experience as @jquagga that I haven't seen any drops (or very few...<5) in 30 hours.  Also using weeWX 3.8.0.

https://www.wunderground.com/personal-weather-station/dashboard?ID=KTXARLIN46#history
Title: Re: WU - Let us know your issues
Post by: dupreezd on January 18, 2018, 07:45:58 PM
Quote
Just reiterating the opposite experience as @jquagga that I haven't seen any drops (or very few...<5) in 30 hours.
Same here, no drop outs. Most updates are 5 minutes with the occasional 6 minute update.
Title: Re: WU - Let us know your issues
Post by: njeagle on January 18, 2018, 07:51:38 PM
I understand this would be a very low priority at this but thought I would mention it here. The Android app widget has been unresponsive for a few days now, any one else have this issue?

Have the same issue on android 8.1.0
Title: Re: WU - Let us know your issues
Post by: ebfletch on January 18, 2018, 08:37:46 PM
As of 7 PM, wunderfixer reports 80 failed uploads for the day (with 5 minute postings).  While the graphs appear generally correct, that is a lot of missing postings.  I haven't even tried rapidfire as I'm guessing that doesn't do anyone any favors. 

Things are better than "not working" but are still "not quite right".  Not a criticism, just a status.  I appreciate what you're doing to right things.

Try RapidFire. It's actually what we focused on most in the last day.
Title: Re: WU - Let us know your issues
Post by: jquagga on January 18, 2018, 08:56:13 PM
Try RapidFire. It's actually what we focused on most in the last day.

That’s probabaly the difference. The two folks above without loss look like they are on RapidFire. I’m not. I’ll look into that but since I have an Acurite, I can’t just flip it on in WeeWX without some type of caching (or a new weather station)!

It is still usable as it is and wunderfixer patches things up.
Title: Re: WU - Let us know your issues
Post by: konz on January 19, 2018, 11:39:16 AM
Try RapidFire. It's actually what we focused on most in the last day.

That’s probabaly the difference. The two folks above without loss look like they are on RapidFire. I’m not. I’ll look into that but since I have an Acurite, I can’t just flip it on in WeeWX without some type of caching (or a new weather station)!

It is still usable as it is and wunderfixer patches things up.

Does the rapidfire=True in the .conf file not work for your system?

[[Wunderground]]

WeeWX can send your current data to the Weather Underground. If you wish to do this, set the option enable to true, then set the options station and password appropriately. When you are done, it will look something like

[StdRestful]
    [[Wunderground]]
        enable = true
        station = KCASANFRA11
        password = XXX
        rapidfire = False


http://www.weewx.com/docs/usersguide.htm#[StdRESTful]
Title: Re: WU - Let us know your issues
Post by: WSWeather on January 19, 2018, 12:39:56 PM
All due respect, but none of that means much if the website remains so chronically broken.  Unless the point is to just sell the data, which is pretty much what it looks like.

When are you going to get the basic functionality of the website working?  It's been a hot mess for months now.

Can you be a little more specific than "not working" and "hot mess"?
There are others, but these all seem related.

My PWS is "selected" both as a "favorite" and as "home" (icons are both lit) but clicking on the link takes me to some other location.  Different pages show different "favorites" on that line.  Even "recent cities" don't show the actual recent stations viewed...again it shows some other station in another town.

This is on Google Chrome/Windows 10 but happens with any browser or OS.  It's been going on at least since September when the current site design was pushed out.  I have signed out and in, deleted all WU cookies and temp storage, even tried this on a brand new computer running a "barefoot" browser and the misbehavior is consistent.  Your backend systems are not saving any of this information correctly.

I'll let others cover the gross errors and omissions in the actual data.  I've been a WU member under my current account since 2003, and for three years before that under a different one.  It's depressing that even the basics don't work properly on the site anymore.
Title: Re: WU - Let us know your issues
Post by: jquagga on January 19, 2018, 12:40:32 PM
Weewx in rapidfire mode posts every update the weather station sends upward. But on an Acurite using the Acurite driver, these stations emit partial packets. Not every update has all of the sensors. Some are temp, some are wind, etc. From the Weewx list, this confuses WU.

There is a Cache branch from last year which I could try merging it. What it does is merge the updates together into a full record before uploading.

My other option (besides different hardware) is to leave it upload in normal mode. It’s still dropping 3-4 updates and hour but pretty consistently updating every 10 mins. And corn runs wunderfixer at night to try and fill in the holes.

Right now I’m inclined to just let it run and dream of new weather stations. :-).
Title: Re: WU - Let us know your issues
Post by: ptcub on January 19, 2018, 12:41:33 PM
A pet peeve for us is being taken offline when temperatures are not in line with others surrounding us. I am sure this is not high on the list but I have seen it discussed here (long time lurker), living near water, on a hilltop, sheltered by mountains, etc. can markedly change your readings from others only a short distance away. That does not mean they are incorrect. Can there not be some other way of indicating disparity other than taking stations offline?

D Temlin
KWAPORTT20  (Humidity sensor has failed but I can't change the status message - new one arriving 1/19)
Title: Re: WU - Let us know your issues
Post by: ebfletch on January 19, 2018, 12:48:14 PM
All due respect, but none of that means much if the website remains so chronically broken.  Unless the point is to just sell the data, which is pretty much what it looks like.

When are you going to get the basic functionality of the website working?  It's been a hot mess for months now.

Can you be a little more specific than "not working" and "hot mess"?
  • Selecting a PWS as a "favorite" does not save the selection.  Instead it saves some random PWS in the next town over. The "star" for that station is not lit so it should not be displayed.
  • Loading the "Member Settings"->"Manage Your Favorite Cities" page does not show the selections, nor can you change them.  However, it does show a city I selected four months ago, but the link does not go to the station I selected.
  • "Home" means nothing. Setting it to my PWS and then loading the front page of the site gives me conditions at some random PWS nearby.  Clicking on the "forecast" button gives me yet another location in the next town over.
  • 10-day forecast graph "customize" settings do not "stick".  I shouldn't have to re-select what I want to see every time the page is loaded.
  • "Daily Forecast Flyer" for my PWS location (KILWESTE2, selected from a drop-down list) never completes.
There are others, but these all seem related.

My PWS is "selected" both as a "favorite" and as "home" (icons are both lit) but clicking on the link takes me to some other location.  Different pages show different "favorites" on that line.  Even "recent cities" don't show the actual recent stations viewed...again it shows some other station in another town.

This is on Google Chrome/Windows 10 but happens with any browser or OS.  It's been going on at least since September when the current site design was pushed out.  I have signed out and in, deleted all WU cookies and temp storage, even tried this on a brand new computer running a "barefoot" browser and the misbehavior is consistent.  Your backend systems are not saving any of this information correctly.

I'll let others cover the gross errors and omissions in the actual data.  I've been a WU member under my current account since 2003, and for three years before that under a different one.  It's depressing that even the basics don't work properly on the site anymore.

Thank you WSWeather. You're right that these seem to be related to issues with the September changes when the profile system was also changed. We are currently working on this issue as of a week ago and are making progress. This issue on Trello represents that work:
https://trello.com/c/zsmreygX/20-fix-for-user-preferences-eg-favorites
Title: Re: WU - Let us know your issues
Post by: daman on January 19, 2018, 01:05:50 PM
Not sure if it has been added but the ground map temps are not auto updating like they used too, you need to refresh the page for it to catch up.



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Title: Re: WU - Let us know your issues
Post by: rormeister on January 19, 2018, 02:42:29 PM
I've been watching my updates (Chrome on Win10) and both wind and temp are updating as to be expected. Anyone else able to chime in?


Not sure if it has been added but the ground map temps are not auto updating like they used too, you need to refresh the page for it to catch up.

Title: Re: WU - Let us know your issues
Post by: n4khq on January 19, 2018, 02:57:05 PM
My station is working great; https://www.wunderground.com/personal-weather-station/dashboard?ID=KGADAHLO8. Updates are very timely and I have not tried rapid fire. Webcam is work but I had to reset the weather station ID on the WU webcam page.
Title: Re: WU - Let us know your issues
Post by: CBXSteve on January 19, 2018, 03:06:36 PM
I've been watching my updates (Chrome on Win10) and both wind and temp are updating as to be expected. Anyone else able to chime in?

My Acurite has been updating pretty well (~20 seconds) for the last day or so.  The most notable flaw is that my status message has been un-changable for weeks.  The page allows me to enter something different different, but never implements it. The message that is frozen there is "Operating normally" and I can't get rid of it  :-x.

I started feeding the webcam server via FTP again a few days ago, and it actually worked for the first time in weeks. It was missing many images, but at least it was present.  As of today, it's gone again. I thought perhaps the webcam problems constituted "low hanging fruit" and they had gotten them fixed quickly, but I guess there is more work to do.
Title: Re: WU - Let us know your issues
Post by: Carl_S on January 20, 2018, 12:38:46 AM
My station sometimes disappears from Wundermap

Hello,
My station  https://www.wunderground.com/personal-weather-station/dashboard?ID=ISRTRNDE19
disappears from Wundermap when it reports colder temeratures than nearby stations.
As far as I can see, all my data is correct, and station is reporting.
When I look into MyProfile/My Weather Stations, the station is Green, and no warnings.  (https://www.wunderground.com/personal-weather-station/mypws)

My station was shown all the time while the Netatmo stations was gone.

In Wunderstation my station shows on map. Says that station is not reporting but station did report 3 minutes ago??

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Title: Re: WU - Let us know your issues
Post by: Bunty on January 20, 2018, 04:23:21 AM
Hopefully, this is an easy fix.  The weathers stickers for Oklahoma City and Tulsa aren't working on one of my pages.  This is the URL to one of them:  http://weathersticker.wunderground.com/weathersticker/cgi-bin/banner/ban/wxBanner?bannertype=wu_simplewhite&airportcode=KTUL&ForcedCity=Tulsa&ForcedState=OK&zip=74115&language=EN  Strangely enough, the link in the Tulsa sticker goes to a town in France. 

The page where they're not working is at http://stillwaterweather.com/wx/2ndhome.php (http://stillwaterweather.com/wx/2ndhome.php)

Thanks.


Title: Re: WU - Let us know your issues
Post by: konz on January 20, 2018, 10:14:37 AM
Noticed that my Summary numbers aren't showing up - everything else (Status, PWS icon, other display issues notwithstanding) seems to be working okay.  The data shows up on the 17th, but not after.
Title: Re: WU - Let us know your issues
Post by: rormeister on January 20, 2018, 10:16:36 AM
+1

Noticed that my Summary numbers aren't showing up - everything else (Status, PWS icon, other display issues notwithstanding) seems to be working okay.
Title: Re: WU - Let us know your issues
Post by: zackdog on January 20, 2018, 10:20:22 AM
Noticed that my Summary numbers aren't showing up - everything else (Status, PWS icon, other display issues notwithstanding) seems to be working okay.  The data shows up on the 17th, but not after.

+1, but on the bright side, one of my webcams returned from the dead. :lol:

Mark
Title: Re: WU - Let us know your issues
Post by: rormeister on January 20, 2018, 10:26:43 AM
Yet mine has not updated since 8:00pm last night (currently 7:30am PST)  #-o

+1, but on the bright side, one of my webcams returned from the dead. :lol:

Mark
Title: Re: WU - Let us know your issues
Post by: konz on January 20, 2018, 10:51:24 AM
Yet mine has not updated since 8:00pm last night (currently 7:30am PST)  #-o

+1, but on the bright side, one of my webcams returned from the dead. :lol:

Mark

 ](*,)  This is why I disabled my webcam for the time being.  I'll add it back when things cool down.
Title: Re: WU - Let us know your issues
Post by: n4khq on January 20, 2018, 11:12:12 AM
Noticed that my Summary numbers aren't showing up - everything else (Status, PWS icon, other display issues notwithstanding) seems to be working okay.  The data shows up on the 17th, but not after.

+1, but on the bright side, one of my webcams returned from the dead. :lol:

Mark

No summary data at my PWS However Sean and Ben probably need to address more critical issues at this point in time. Everything else seems to be fine at my station. KGADAHLO8
Title: Re: WU - Let us know your issues
Post by: WSWeather on January 20, 2018, 12:40:34 PM
Noticed that my Summary numbers aren't showing up - everything else (Status, PWS icon, other display issues notwithstanding) seems to be working okay.  The data shows up on the 17th, but not after.
No summary here either but the data table is (as) complete (as it gets lately) and current.
Title: Re: WU - Let us know your issues
Post by: quailvalleywx on January 20, 2018, 02:49:51 PM
I'm seeing definite improvements in the last couple days.  7900 RapidFire packets sent with only 6 HTTP get fails.  This is far better than in recent weeks.  For webcams FTP uploads are back to near 100% the past couple days.  I've been logging FTP upload status - graph posted below.  The RapidFire and FTP upload stats don't indicate if the data made it to respective UI pages but periodic checking shows improvement there also.  Thank you Ben, Sean, and team!

https://www.wunderground.com/personal-weather-station/dashboard?ID=KKSSHAWN60#history

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Title: Re: WU - Let us know your issues
Post by: Joel on January 20, 2018, 04:38:49 PM
Hi

In the field "Associated WebCam:" in the screen "Edit your PWS information:", I can select my webcam.
Unfortunately this value is not saved when I press the Save button
The station ID is IRGIONWA40
Title: Re: WU - Let us know your issues
Post by: NanoWx on January 20, 2018, 05:25:23 PM
I'm seeing definite improvements in the last couple days.  ...
https://www.wunderground.com/personal-weather-station/dashboard?ID=KKSSHAWN60#history

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While data gathering seems to have improved, other aspects are still going awry. Today, there is no data since the 17th, via:
https://www.wunderground.com/personal-weather-station/dashboard?ID=*#history/s20171221/e20180120/mmonth
Where I tried quite a few stations (ID=*), such as:  KORMORO5, KORHEPPN3, ...
Appears to be a MALF w/ WxDisplayHistory.asp, graphspan= (default).  Detail data is available since the 17th, via graphspan=day
Title: Re: WU - Let us know your issues
Post by: daman on January 20, 2018, 07:01:45 PM
Land temps are STILL NOT updating I have to refresh, also today I noticed I'm getting no numbers in my summery!!


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Title: Re: WU - Let us know your issues
Post by: n4khq on January 20, 2018, 07:25:37 PM
Hi

In the field "Associated WebCam:" in the screen "Edit your PWS information:", I can select my webcam.
Unfortunately this value is not saved when I press the Save button
The station ID is IRGIONWA40

Try a different web browser or do it twice might work.
Title: Re: WU - Let us know your issues
Post by: jpk1018 on January 20, 2018, 08:17:16 PM
Don't know about anybody else but my webcam stopped updating at 13:35 and that's with being able to log into the ftp server.
Title: Re: WU - Let us know your issues
Post by: Central Maine Weather on January 20, 2018, 08:25:34 PM
Don't know about anybody else but my webcam stopped updating at 13:35 and that's with being able to log into the ftp server.
Mine last updated at 14:57. I’m also not seeing any summary data like others have already mentioned, but I do notice data is flowing much smoother with rapid fire updates. Data is being logged and plotted once every 5 minutes like it should be.

My station ID is KMELEEDS7
Title: Re: WU - Let us know your issues
Post by: ptcub on January 20, 2018, 08:44:05 PM
I'm sure you're being overwhelmed at this point, but I'll add another issue to the pile. I am unable to delete incorrect points from the weather history table on my PWS weather history page.
Following directions, I click the edit button, select the points, then click "delete points" and refresh the page. The data deletes for a few seconds and then returns.

https://www.wunderground.com/personal-weather-station/dashboard?ID=KWAPORTT20
Title: Re: WU - Let us know your issues
Post by: PraveenC31 on January 20, 2018, 10:19:13 PM
Summary has disappeared again.
Title: Re: WU - Let us know your issues
Post by: HeloMech on January 20, 2018, 10:54:13 PM
+1
Title: Re: WU - Let us know your issues
Post by: WSWeather on January 21, 2018, 01:17:47 AM
Now, no forecast data for...today!.  They're going backwards.

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I have no confidence any of this will be fixed.
Title: Re: WU - Let us know your issues
Post by: azchrisf on January 21, 2018, 02:00:29 AM
Cameras are still having issues - my camera has not updated for nearly 8 hours :rolleyes:
Title: Re: WU - Let us know your issues
Post by: wacotilley86 on January 21, 2018, 02:09:29 AM
This is not Johnson County its Stanton County 67855.  Common misconception. KKSJOHNS5
Title: Re: WU - Let us know your issues
Post by: Joel on January 21, 2018, 05:28:11 AM
Hi

In the field "Associated WebCam:" in the screen "Edit your PWS information:", I can select my webcam.
Unfortunately this value is not saved when I press the Save button
The station ID is IRGIONWA40

Try a different web browser or do it twice might work.

I already did it multiple times.
Using IE instead of Firefox did not fix the issue.
Title: Re: WU - Let us know your issues
Post by: ocala on January 21, 2018, 07:45:43 AM
Not sure if it's been posted or not but preferences are not saved when using wundermap.
Returning to the page later all previous settings are back to default.
Title: Re: WU - Let us know your issues
Post by: miraculon on January 21, 2018, 08:30:10 AM
I cannot change the status message for my weather station. Please fix.

I have my data pulled from WU to go to my new weather website that I created after WU stated they would drop webcams. There have been 225 outages in the last week for a total of 4785 minutes.

Please bring the Roku app back. Re-instate the webcams back into the app. I would be willing to pay a yearly fee to have my camera featured in the Roku app for my rural town and the surrounding towns as it once was. Increase the max resolution to 1080p and file size of the uploaded images

By charging a fee WU could better regulate the camera's on the ROKU app (no more chicken coops!)

yeah I would love to see the roku app working.  I got my roku setup and downloaded the WU app and wank it was busted, map image not
in display box etc.   I mean while we are wishing, might as well wish big.

I have this same problem on WU with Roku. (I am a poet and didn't know it  :grin:)

My older Roku boxes display the radar "thumbnail" OK, but my newer vintage boxes (including the latest 'stick' one) put the thumbnail radar image over to the left of the screen overlaying the current weather. If I click OK, the full screen radar image displays OK.

This is an annoyance and I would appreciate a fix. I do like the WU radar depiction and check it every morning.

Greg H.
Title: Re: WU - Let us know your issues
Post by: konz on January 21, 2018, 09:50:25 AM
This is not Johnson County its Stanton County 67855.  Common misconception. KKSJOHNS5

This happens more often and in more applications than you think because Google (the map curator) has incorrect information and is not interested in updating it.  Don't blame WU, I suspect they're merely using Google map info.  Sean or Ben may be able to confirm this.
Title: Re: WU - Let us know your issues
Post by: ConligWX on January 21, 2018, 10:12:29 AM
tbh i see no point in reporting anymore issue here or elsewhere.

They are now overwhelmed with the amount of inconsistencies especially if they are a small team and certain key WU staff have moved of who were they main developers or administrators of WU in the past. I guess the takeover from IBM a few year back has had its told on Support staff and key services.

WU Staff now have their hands full of bugs and feature request to get on with.  how long this will take is an unkown.
Title: Re: WU - Let us know your issues
Post by: konz on January 21, 2018, 11:34:50 AM
tbh i see no point in reporting anymore issue here or elsewhere.

They are now overwhelmed with the amount of inconsistencies especially if they are a small team and certain key WU staff have moved of who were they main developers or administrators of WU in the past. I guess the takeover from IBM a few year back has had its told on Support staff and key services.

WU Staff now have their hands full of bugs and feature request to get on with.  how long this will take is an unkown.

Don't be discouraged.  The WU team has asked for input and I'm sure they know how to compile, summarize and prioritize the work.  Keep in mind that management doesn't listen to developers and managers that have ideas - they listen to customers or users.  Yes, it will take time, but the journey of a thousand miles begins with a single step.
Title: Re: WU - Let us know your issues
Post by: rormeister on January 21, 2018, 11:45:07 AM
Your frustration is shared. However it’s only been 6 days since Sean and his little team of minutemen(women) have even started looking for the swamp drain. I for one am really encouraged that initiative is being taken proactively. It’s more than I’ve seen for a very long time. (Sean/Ben, if you’re listening, we greatly appreciate your efforts and will help in any way you need us.)

tbh i see no point in reporting anymore issue here or elsewhere.

They are now overwhelmed with the amount of inconsistencies especially if they are a small team and certain key WU staff have moved of who were they main developers or administrators of WU in the past. I guess the takeover from IBM a few year back has had its told on Support staff and key services.

WU Staff now have their hands full of bugs and feature request to get on with.  how long this will take is an unkown.
Title: Re: WU - Let us know your issues
Post by: forbrich on January 21, 2018, 01:32:01 PM
Hi Sean, et al

Yet Another web Cam Issue (YACI):

Station iAlberta334 has a direct URL camera associated with it.  It had been switched to 'Active=No' a few weeks ago, and was re-approved last week.  It worked nicely for a few days, but is now 'stuck' at 1PM Jan 20, even though I can view the URL manually and it is current.

No great urgency - just asking for it to be added to the list.

/Hans
Title: Re: WU - Let us know your issues
Post by: ConligWX on January 21, 2018, 01:52:38 PM
Your frustration is shared. However it’s only been 6 days since Sean and his little team of minutemen(women) have even started looking for the swamp drain. I for one am really encouraged that initiative is being taken proactively. It’s more than I’ve seen for a very long time. (Sean/Ben, if you’re listening, we greatly appreciate your efforts and will help in any way you need us.)

Proactively?  if you say so.  funny how we have endured months of these outages - what were they Proactively doing then?

I'm glad there is an "announced" team in place to try and fix all these issues. However, why did it take so long (months) for someone from WU to actually acknowledge users issues and concerns and "setup" a way to try to resolve these issues.  Surely Major Incidents should be managed higher up the chain of command and get things in motion.  Yet we seen hardly any indication WU was actually doing anything. 

Seriously the buck lies at IBM and WU's feet, My guess is the support and administration teams were either not technical enough to keep the clogs turning smoothly or daily checks/procedures and monitors were not followed to the letter, resulting in failures which impacted on all services to the extent someone high up got involved.

I wonder if they will learn by their mistakes? History tells us, Humans always have short memories ;)
Title: Re: WU - Let us know your issues
Post by: forbrich on January 21, 2018, 02:24:11 PM
I recently acquired a Netatmo weather station.  It reports nicely on the app and on Netatmo's map.

I understand that these units are supposed to automatically show up on WunderMap, and when they go we can associate them with our WU account.

My Netatmo unit has not shown up on WunderMap yet.  Any way to trigger that? 

Station g20c3b0, outdoor module h2119fa.

Physically, it's close to my Davis VP2 (station id iAlberta334)
Title: Re: WU - Let us know your issues
Post by: Joel on January 21, 2018, 05:44:06 PM
Hi

In the field "Associated WebCam:" in the screen "Edit your PWS information:", I can select my webcam.
Unfortunately this value is not saved when I press the Save button
The station ID is IRGIONWA40

Try a different web browser or do it twice might work.

I already did it multiple times.
Using IE instead of Firefox did not fix the issue.

As a workaround, it is possible to link a station and a webcam in the webcam settings.    It seems to work, but for how long ?
Title: Re: WU - Let us know your issues
Post by: rormeister on January 21, 2018, 06:53:23 PM
wxStationGraphAll stopped data feed midnight 1/17/2018:
https://www.wunderground.com/cgi-bin/wxStationGraphAll?day=21&year=2018&month=1&ID=KN=KWAREDMO131&type=1&width=640&showtemp=1&showpressure=1&showwind=1&showwinddir=1&showrain=1 (https://www.wunderground.com/cgi-bin/wxStationGraphAll?day=21&year=2018&month=1&ID=KN=KWAREDMO131&type=1&width=640&showtemp=1&showpressure=1&showwind=1&showwinddir=1&showrain=1)
Title: Re: WU - Let us know your issues
Post by: konz on January 21, 2018, 07:47:27 PM
wxStationGraphAll stopped data feed midnight 1/17/2018:
https://www.wunderground.com/cgi-bin/wxStationGraphAll?day=21&year=2018&month=1&ID=KN=KWAREDMO131&type=1&width=640&showtemp=1&showpressure=1&showwind=1&showwinddir=1&showrain=1 (https://www.wunderground.com/cgi-bin/wxStationGraphAll?day=21&year=2018&month=1&ID=KN=KWAREDMO131&type=1&width=640&showtemp=1&showpressure=1&showwind=1&showwinddir=1&showrain=1)

It sounds like this is the same data that feeds the Summary tables.
Title: Re: WU - Let us know your issues
Post by: dwhitemv on January 21, 2018, 10:05:13 PM
+1 on Summary tables not updating again. Last day with data is January 17.
Title: Re: WU - Let us know your issues
Post by: azchrisf on January 21, 2018, 11:19:05 PM
It amazes me that no one monitors site health on the weekend for such a large site and company. The webcams totally broke over the weekend as well as the station stats.

Something is very wrong at WU. It seems to be a combination of lack of manpower, bad coding and old hardware that did not keep pace with the growth - zero investment . In short, a recipe for a disaster. No wonder it's crumbling at the foundation.

This will certainly be interesting to see if it ever gets fixed right. I have my hopes but again great doubts as I eluded to earlier in the thread...

Sent from my Pixel using Tapatalk
Title: Re: WU - Let us know your issues
Post by: Bunty on January 21, 2018, 11:56:47 PM
Saturday and Sunday isn't a very appropriate time to be down on WU.  However, if a lot of things haven't turned better this Friday, then let loose.
Title: Re: WU - Let us know your issues
Post by: n4khq on January 22, 2018, 07:22:47 AM
If the WU PWS had been a cash cow running soothly, it would have never been sold. I feel certain Sean & Ben will get it fixed, but its going to take years in my opinion. Major section of the applications that support the PWS need to be rewritten from scratch and that takes time and money. I bet Sean and Ben are currently working 60 plus hours a week. The new team will try to keep a legacy application patch together and buy time to rewrite the code. The purpose for this thread is to report problems which will be helpful Sean and Ben. Multiple reports are helpful I think because users are not having the same issues at the same time. I want to thank the team from getting my PWS back online. Even if webcam updates a lagging and summary is mi it is better than any alternative available at any price.
Title: Re: WU - Let us know your issues
Post by: konz on January 22, 2018, 07:33:30 AM
It amazes me that no one monitors site health on the weekend for such a large site and company. The webcams totally broke over the weekend as well as the station stats.

Something is very wrong at WU. It seems to be a combination of lack of manpower, bad coding and old hardware that did not keep pace with the growth - zero investment . In short, a recipe for a disaster. No wonder it's crumbling at the foundation.

This will certainly be interesting to see if it ever gets fixed right. I have my hopes but again great doubts as I eluded to earlier in the thread...

Sent from my Pixel using Tapatalk

Well said.  I think your bewilderment and frustration are shared amongst the users.
Title: Re: WU - Let us know your issues
Post by: rormeister on January 22, 2018, 11:05:50 AM
The end is near...(?)

 [ You are not allowed to view attachments ]
It amazes me that no one monitors site health on the weekend for such a large site and company. The webcams totally broke over the weekend as well as the station stats.

Something is very wrong at WU. It seems to be a combination of lack of manpower, bad coding and old hardware that did not keep pace with the growth - zero investment . In short, a recipe for a disaster. No wonder it's crumbling at the foundation.

This will certainly be interesting to see if it ever gets fixed right. I have my hopes but again great doubts as I eluded to earlier in the thread...

Sent from my Pixel using Tapatalk

Well said.  I think your bewilderment and frustration are shared amongst the users.
Title: Re: WU - Let us know your issues
Post by: konz on January 22, 2018, 11:11:41 AM
For a little history...https://en.wikipedia.org/wiki/Weather_Underground_%28weather_service%29

There are also other sites to upload data:

PWSWeather.com (very consistent uploads, few drops).
Weathercloud.net (nice-looking display).
Title: Re: WU - Let us know your issues
Post by: ConligWX on January 22, 2018, 11:27:29 AM
For a little history...https://en.wikipedia.org/wiki/Weather_Underground_(weather_service)

There are also other sites to upload data:

PWSWeather.com (very consistent uploads, few drops).
Weathercloud.net (ha...looks like it's down at the moment).

yep plenty of other sites to take our data. personally I'm uploading to:

Twitter, WU, PWS, Met Office, Weatherbug, APRS/CWOP, Awekas, WeatherCloud and my own website.

Title: Re: WU - Let us know your issues
Post by: PaulMy on January 22, 2018, 12:05:07 PM
Quote
yep plenty of other sites to take our data. personally I'm uploading to:

Twitter, WU, PWS, Met Office, Weatherbug, APRS/CWOP, Awekas, WeatherCloud and my own website.

The same here, but none as comprehensive and additional features as WU, albeit currently in a weakened condition.

We will enjoy again!
Paul
Title: Re: WU - Let us know your issues
Post by: CNYWeather on January 22, 2018, 04:59:15 PM
I'd like to have my webcam show with my station. I have 2 active webcams with WU.
Tried numerous time to associate them with my station page. That's all for me.
Title: Re: WU - Let us know your issues
Post by: TJHuot on January 22, 2018, 05:06:38 PM
None of mine are resolved. Erroneous data. Ads on site. Am I in the right place?
Title: Re: WU - Let us know your issues
Post by: HeloMech on January 22, 2018, 05:24:28 PM
Your frustration is shared. However it’s only been 6 days since Sean and his little team of minutemen(women) have even started looking for the swamp drain. I for one am really encouraged that initiative is being taken proactively. It’s more than I’ve seen for a very long time. (Sean/Ben, if you’re listening, we greatly appreciate your efforts and will help in any way you need us.)

Proactively?  if you say so.  funny how we have endured months of these outages - what were they Proactively doing then?

I'm glad there is an "announced" team in place to try and fix all these issues. However, why did it take so long (months) for someone from WU to actually acknowledge users issues and concerns and "setup" a way to try to resolve these issues.  Surely Major Incidents should be managed higher up the chain of command and get things in motion.  Yet we seen hardly any indication WU was actually doing anything. 

Seriously the buck lies at IBM and WU's feet, My guess is the support and administration teams were either not technical enough to keep the clogs turning smoothly or daily checks/procedures and monitors were not followed to the letter, resulting in failures which impacted on all services to the extent someone high up got involved.

I wonder if they will learn by their mistakes? History tells us, Humans always have short memories ;)

It isn't nearly as bad in this forum as it is out on the web. https://www.sitejabber.com/reviews/wunderground.com#reviews is just one example.   I truly hope that they can get it turned around, but the damage may have already been done. It is way easier to keep a customer then to win one back.   Their involvement here and the Trello board are encouraging and my best wishes to the team.   I just have to learn to be more patient.  Not one of my stronger points.   :-)
Title: Re: WU - Let us know your issues
Post by: shakasha on January 22, 2018, 06:22:28 PM
My stations have been connected and the graphs show the stats for a week or two, so I know their databases have my data. It has been a few painful weeks of issues and at one point I was saddened to think all was gone. But I am chillin' and expect that things will come around. In a few months, this will be a technical nightmarish memory. In a few years, it won't be a big deal.

I hope I am right, but tend to think I am.

If not, maybe a "Go Fund Me" and I'll do WU myself (with a team).

 \:D/
Title: Re: WU - Let us know your issues
Post by: zackdog on January 22, 2018, 07:20:30 PM
I'd like to have my webcam show with my station. I have 2 active webcams with WU.
Tried numerous time to associate them with my station page. That's all for me.

Try going to your profile, then My Webcams.  If they are active, click on edit.  It will bring up signup page all filled out, scroll down toward the bottom andput your WS ID in the box under "Associate with PWS" see below.

 [ You are not allowed to view attachments ]

Don't know if it will work now, but worked for me.

Mark

Title: Re: WU - Let us know your issues
Post by: konz on January 22, 2018, 07:52:13 PM
It isn't nearly as bad in this forum as it is out on the web. https://www.sitejabber.com/reviews/wunderground.com#reviews is just one example.   I truly hope that they can get it turned around, but the damage may have already been done. It is way easier to keep a customer then to win one back.   Their involvement here and the Trello board are encouraging and my best wishes to the team.   I just have to learn to be more patient.  Not one of my stronger points.   :-)

Wow.  Ya...those comments are brutal.  What do you expect though?...there is (still) no contacting support, you never know what was going on with the site or features, things disappear or quit working without warning, and when you were able to contact someone they blamed the user #-o.  The site is still salvageable, but it's going to take some planning. 

Losing confidence...not sure they can swing it.  Only they know.
Title: Re: WU - Let us know your issues
Post by: nincehelser on January 22, 2018, 07:53:47 PM
I'd like to have my webcam show with my station. I have 2 active webcams with WU.
Tried numerous time to associate them with my station page. That's all for me.

Try going to your profile, then My Webcams.  If they are active, click on edit.  It will bring up signup page all filled out, scroll down toward the bottom andput your WS ID in the box under "Associate with PWS" see below.

 [ You are not allowed to view attachments ]

Don't know if it will work now, but worked for me.

Mark

IT WORKS!   \:D/

Thanks!
Title: Re: WU - Let us know your issues
Post by: PraveenC31 on January 23, 2018, 12:13:31 AM
Got this mail from WU today:

Hello,

There's currently an issue with the PWS dashboard populating summary data. We're working to resolve the problem with a site update. Due to a backlog of current requests, it may take a week or two, but we will fix it.
Thank you,
William
Wunderground Support
Title: Re: WU - Let us know your issues
Post by: CNYWeather on January 23, 2018, 06:07:55 AM
I'd like to have my webcam show with my station. I have 2 active webcams with WU.
Tried numerous time to associate them with my station page. That's all for me.

Try going to your profile, then My Webcams.  If they are active, click on edit.  It will bring up signup page all filled out, scroll down toward the bottom andput your WS ID in the box under "Associate with PWS" see below.

 [ You are not allowed to view attachments ]

Don't know if it will work now, but worked for me.

Mark

IT WORKS!   \:D/

Thanks!

I've tried it in Chrome, Edge, IE & Firefox without it saving it.

Title: Re: WU - Let us know your issues
Post by: ValentineWeather on January 23, 2018, 07:05:58 AM
Got this mail from WU today:

Hello,

There's currently an issue with the PWS dashboard populating summary data. We're working to resolve the problem with a site update. Due to a backlog of current requests, it may take a week or two, but we will fix it.
Thank you,
William
Wunderground Support

William is still there, interesting.

Been like this for few days now.

As far as keeping image attached to assigned station, I was having issues with this a year ago. It would attach for a day or so then disappear.
Title: Re: WU - Let us know your issues
Post by: nincehelser on January 23, 2018, 07:44:04 AM
FYI- I'm using Chrome on Windows.

Interesting to note, if you go back and try to edit the station page again and "save", even without changing anything, you will lose the webcam association.

Going back to the edit the webcam page, re-setting the association, and pressing "save", fixes things again.

So this fix seems to work (at least for me), but only to the point where you try to edit anything else for the station, then you lose your webcam association again.

Title: Re: WU - Let us know your issues
Post by: Glenn on January 23, 2018, 08:49:59 AM
I'm having an issue where my summary tables aren't populating.

I'm also seeing some gaps in my data reporting. On myacurite, for my CT station, data is being sent every 5 minutes. I'm showing a number of 10 minute data intervals on my WU Station for the CT location.

Thanks again WU for being here to address the forum.
Title: Re: WU - Let us know your issues
Post by: azkiwi on January 23, 2018, 11:11:02 AM
KAZMARIC2

I've been following this thread and see that most issues concern either WebCams or access to / upload of data.

My issue is a little different.  My area is a 'bedroom' community in the desert, about 40 or so miles south of Phoenix.  My station is shielded in a Stevenson Shield.    The operation and readings of the 'Production Station'  have been validated through on-site comparison against the Chandler Airport readings, and I've run a borrowed VP unit (From staff at Arizona State),  My figures - Temp, within a degree, test range 40F to 98F, Humidity within 1.2%. range from 22% - 33% (Not much higher possible in Desert at that time).

I'm about 150 yards from the desert on the west side - limited civilization west for about 40 miles.   That's the back ground.

For a long time, there were only 4-5 stations out here, now there are 30 or more, about 20+ actively reporting. 

With the growth of stations, many (most?) do not follow good weather practices. I've seen several mounted on the SE-S side of eaves and houses, where they get full sun.  I can even tell what time the sun rises, I see their reported Temps spike 10 degrees or more in  20-30 minutes -direct sun temps, not correct ambient temps. 

You get the idea.  I'm very often dismissed from the displayable stations because I'm the outlier. I tried working with support in years past - I usually got a curt response about 'certify your station'.  I didn't. I just cut my reporting down to once per hour.

My current playland setup is 5 systems.

1 -LaCrosse - Current reading 32.5F, 55%
2 - Lacrosse - Current reading 33.0F, 56%
3 - Davis - Current Reading 32.5F, 56%
4 - Oregon Scientific - Current Reading 33.0F, 57%
5 - 1 Wire Homebuilt - Current Reading  33.0F 56%

These 5 testbeds are all housed in the same S-Shield, so they all read in a common area. Their closeness in readings, and the tracking I've done with KCHD and ASU satisy my need for accurate data collection at my site.

So, the question really is I suppose, is any form of validation going to be implemented a la CWOP to minimally ensure data validity?

Add-on --
CWOP - I often get the red X for my RH readings. Over the past decade I'm worked with various members and NOAA people and we've determined these to be influenced by micro-climate and distance from other CWOP stations 15 -22 miles, mostly urban. I'm happy, They're Happy.


Thanks for reading my ramble--

Ken
Title: Re: WU - Let us know your issues
Post by: Felix1 on January 23, 2018, 12:42:10 PM
Weather Underground's 'William' is still around and sporadically sending out responses to user queries? Wow, maybe the site will recover after all.
Title: Re: WU - Let us know your issues
Post by: n4khq on January 23, 2018, 04:30:38 PM
Just an FYI, KGADAHLO8, Early this morning the stick man was telling me my webcam was not sending photos. About noon the webcam stared working and it’s about 30 minutes slow on updates. The stick man moved over to my PWS telling me my weather station had not reported in 17 hours. That is not the case, I was seeing less than a minute old data this morning. No data was showing. Now it says not reporting in 19 hours but I have summary data for the first time in weeks.


Title: Re: WU - Let us know your issues
Post by: ocala on January 23, 2018, 07:22:59 PM
Ken I doubt there will ever be any type of validation from WU.
Other then visiting each station to determine if siting criteria is meant there is nothing other then the data itself to determine if it's correct. There is no program, algorithm, etc that can do this. 
The fact that you know you have gone the extra mile in making sure your unit is sited properly is all you need to be concerned with.
Oh, I forgot to mention. You do get a gold star if your data is deemed correct.. :roll:
Title: Re: WU - Let us know your issues
Post by: VaJim on January 23, 2018, 07:30:20 PM
my webcam is still a no go...??
Title: Re: WU - Let us know your issues
Post by: Northwoodsman on January 23, 2018, 07:50:21 PM
My recent issue with WU is missing monthly summary data.  What I like to periodically do during any one month is use the "download" button on the top right of the tabular data when I change it to monthly summary.  I then cut and past the resulting CSV data into a text file then import that text file into an Excel spreadsheet.  In the copied CSV file below, you can see that Jan. 9th and 10th are missing and then nothing since Jan 17th.  Hoping they will fix this as this was the only way to get my data into my Excel spreadsheet.

Date,TemperatureHighF,TemperatureAvgF,TemperatureLowF,DewpointHighF,DewpointAvgF,DewpointLowF,HumidityHigh,HumidityAvg,HumidityLow,PressureMaxIn,PressureMinIn,WindSpeedMaxMPH,WindSpeedAvgMPH,GustSpeedMaxMPH,PrecipitationSumIn
 2017-12-24,32.2,26.8,21.3,30.7,23.9,17.8,94,89,80,30.27,29.89,0,0,3,0.00
 2017-12-25,29.3,23.2,17.1,25.8,18.0,12.1,92,87,79,30.09,29.59,1,0,1,0.00
 2017-12-26,19.7,13.2,6.6,12.0,6.6,0.1,82,71,58,30.40,30.09,1,0,4,0.00
 2017-12-27,13.7,4.8,-4.1,2.7,-2.1,-9.0,88,76,59,30.48,30.40,1,0,3,0.00
 2017-12-28,2.3,-2.6,-7.4,-6.8,-9.9,-14.3,83,71,62,30.43,30.32,2,0,4,0.00
 2017-12-29,4.1,-3.5,-11.2,-1.2,-8.6,-15.2,83,78,69,30.38,30.17,1,0,2,0.00
 2017-12-30,10.4,2.2,-5.9,3.8,-4.1,-11.0,90,78,60,30.19,29.98,0,0,2,0.00
 2017-12-31,4.9,-1.0,-6.9,-3.6,-7.4,-14.1,89,73,59,30.25,29.99,2,0,7,0.00
 2018-1-1,4.0,-2.7,-9.4,-6.9,-11.6,-15.7,78,68,57,30.31,30.22,1,0,4,0.00
 2018-1-2,10.3,0.4,-9.5,2.3,-6.5,-13.3,89,75,55,30.37,30.24,1,0,4,0.00
 2018-1-3,24.8,13.1,1.5,11.9,5.5,-1.3,89,76,52,30.35,30.18,1,0,3,0.00
 2018-1-4,27.3,15.0,2.8,25.5,13.5,0.0,93,88,74,30.17,28.99,3,1,5,0.00
 2018-1-5,11.9,3.3,-5.2,4.5,-3.3,-14.0,79,70,64,29.72,29.32,3,2,8,0.00
 2018-1-6,3.9,-2.0,-7.9,-7.3,-12.0,-16.9,67,63,56,30.31,29.72,2,1,8,0.00
 2018-1-7,10.2,-0.7,-11.5,-3.5,-12.3,-18.3,72,60,41,30.53,30.31,1,0,1,0.00
 2018-1-8,29.5,21.5,13.4,23.1,12.0,4.1,86,63,49,30.22,29.96,1,0,1,0.00
 2018-1-11,43.0,34.9,28.8,39.1,32.6,21.7,93,86,78,30.40,30.24,0,0,0,0.07
 2018-1-12,56.0,48.9,46.8,49.9,47.8,45.7,96,96,96,30.05,29.63,0,0,0,0.62
 2018-1-13,55.5,33.8,12.2,54.4,22.7,6.7,96,86,78,30.23,29.42,1,0,1,0.38
 2018-1-14,16.2,10.2,4.1,3.2,1.2,-1.2,85,67,54,30.80,30.43,1,0,0,0.00
 2018-1-15,17.2,10.2,3.1,5.5,0.9,-2.5,85,66,50,30.83,30.60,0,0,0,0.00
 2018-1-16,29.5,20.1,13.3,23.6,17.8,10.7,91,83,76,30.57,30.46,1,0,2,0.00
 2018-1-17,32.7,28.6,25.8,28.6,26.4,22.1,93,91,89,30.41,30.09,0,0,0,0.00
Title: Re: WU - Let us know your issues
Post by: boss281 on January 23, 2018, 08:22:24 PM
My personal weather station data summary is intermittent: sometimes it's there, sometimes it isn't.  Most is blank now for KMDNEWWI3 at https://www.wunderground.com/personal-weather-station/dashboard?ID=KMDNEWWI3#history.
Title: Re: WU - Let us know your issues
Post by: daman on January 24, 2018, 09:11:56 AM
Guys summary IS a known problem they are working on.
Title: Re: WU - Let us know your issues
Post by: Intheswamp on January 24, 2018, 09:35:03 AM
Got this mail from WU today:

Hello,

There's currently an issue with the PWS dashboard populating summary data. We're working to resolve the problem with a site update. Due to a backlog of current requests, it may take a week or two, but we will fix it.
Thank you,
William
Wunderground Support

William is still there, interesting.

Been like this for few days now.

As far as keeping image attached to assigned station, I was having issues with this a year ago. It would attach for a day or so then disappear.
=D&gt; \:D/ =D&gt; \:D/ =D&gt; \:D/ :lol:
YEA!!!!!!!!!!  WILLIAM!!!!!!!!!  If they ever get rid of William it's probably curtains for them!!! ;)

Seriously, through the last few years William has been very important in letting me know that my station is down.  Normally due to power outages and the battery being finally discharged on the laptop.  But William is always "Johnny-on-the-spot" in letting me know something is wrong.  I may poke fun at WU and fuss about it occasionally but "William" is worth uploading my data...my canary, if you will. ;)

A very nice service to have!  Thank you, "William"!!!!  UU 

Ed

PS  Just to be transparent here, this doesn't mean I'll stop poking fun at William.  :lol:

 
Title: Re: WU - Let us know your issues
Post by: MJM on January 24, 2018, 09:48:55 AM
I have friends that go to my WU page on their WU mobile app to check the weather conditions in our area.  They have advised me (and I confirmed) that while the Webcam for my site is viewable on map page when webcam is enabled in the layers, it does not show any image on the webcam area for the PWS info.  Other webcams in the area do display from my PWS page. I have now tried it on many phones and none seem to work.  I also cleared all WU app data storage and rebooted my phone.  All works fine on the desktop. My PWS ID: KMAHOPKI15
Title: Re: WU - Let us know your issues
Post by: Intheswamp on January 24, 2018, 09:53:26 AM
It isn't nearly as bad in this forum as it is out on the web. https://www.sitejabber.com/reviews/wunderground.com#reviews is just one example.   I truly hope that they can get it turned around, but the damage may have already been done. It is way easier to keep a customer then to win one back.   Their involvement here and the Trello board are encouraging and my best wishes to the team.   I just have to learn to be more patient.  Not one of my stronger points.   :-)
No surprise there...I've found through the years that this is one of the best mannered(?) forums on the net.  Seldom a disparaging word and lots of good, supportive folks!!!! 
Title: Re: WU - Let us know your issues
Post by: Impala88 on January 24, 2018, 10:26:14 AM
For a little history...https://en.wikipedia.org/wiki/Weather_Underground_%28weather_service%29

There are also other sites to upload data:

PWSWeather.com (very consistent uploads, few drops).
Weathercloud.net (nice-looking display).

PWS.com has become my "go to" site to access my archived data.  I can pull up any date without any delays.  I highly recommend them.
Title: Re: WU - Let us know your issues
Post by: boss281 on January 24, 2018, 10:26:41 AM
Along with summary data I'm now seeing ads despite being logged in.  I can log out and log in to clear them, but the next refresh puts the ads back.  Frustrating...
Title: Re: WU - Let us know your issues
Post by: Impala88 on January 24, 2018, 10:39:03 AM
Hang in there.  I know what it's like to deal with the aftermath of a merger, having gone through three of them.  You're thrust in, having minimal knowledge of the previous issues of the other company.  You knew one way of doing things and the company you are now partner of had a completely different way.  Of course, their way is "always right".  You have to learn how their systems work and try to sort everything out before you can even start working on it.

Thank you for trying to sort these many issues out.
Title: Re: WU - Let us know your issues
Post by: WSWeather on January 24, 2018, 11:12:07 AM
This isn't the aftermath of a merger...it's the aftermath of wholesale neglect.
Title: Re: WU - Let us know your issues
Post by: gshep86 on January 24, 2018, 11:28:42 AM
Can you make it possible to customize the webcams that show up in the Android app for my area? When I view my PWS in the app, the list view of webcams is way outdated. There have been new ones added that are closer to my PWS, but it never updates.
Title: Re: WU - Let us know your issues
Post by: konz on January 24, 2018, 11:37:40 AM
For a little history...https://en.wikipedia.org/wiki/Weather_Underground_(weather_service)

There are also other sites to upload data:

PWSWeather.com (very consistent uploads, few drops).
Weathercloud.net (ha...looks like it's down at the moment).

yep plenty of other sites to take our data. personally I'm uploading to:

Twitter, WU, PWS, Met Office, Weatherbug, APRS/CWOP, Awekas, WeatherCloud and my own website.

This just in...WU Alternative? thread:

https://www.wxforum.net/index.php?topic=33704.0
Title: Re: WU - Let us know your issues
Post by: azchrisf on January 24, 2018, 12:03:55 PM
This isn't the aftermath of a merger...it's the aftermath of wholesale neglect.
Couldn't have said it better myself...

Sent from my Pixel using Tapatalk

Title: Re: WU - Let us know your issues
Post by: ConligWX on January 24, 2018, 02:07:51 PM
This isn't the aftermath of a merger...it's the aftermath of wholesale neglect.
Indeed!

Sent from my ONEPLUS 5T using Tapatalk

Title: Re: WU - Let us know your issues
Post by: Felix1 on January 24, 2018, 02:08:23 PM
Hang in there.  I know what it's like to deal with the aftermath of a merger, having gone through three of them.  You're thrust in, having minimal knowledge of the previous issues of the other company.  You knew one way of doing things and the company you are now partner of had a completely different way.  Of course, their way is "always right".  You have to learn how their systems work and try to sort everything out before you can even start working on it.

Thank you for trying to sort these many issues out.


Didn't Sean say he worked for WU? But I suppose that could be a play on words, could mean he's been with WU for years, or was just hired on, or was part of IBM and moved over to WU for a specific task, or possibly is part of a contract team hired out to WU for a level of effort.


But at least he's talking to us via this thread as well as on the Trello cards. (http://trello.com/b/hqC0tb0u/weather-underground)
Title: Re: WU - Let us know your issues
Post by: n4khq on January 24, 2018, 03:15:07 PM
For a little history...https://en.wikipedia.org/wiki/Weather_Underground_(weather_service)

There are also other sites to upload data:

PWSWeather.com (very consistent uploads, few drops).
Weathercloud.net (ha...looks like it's down at the moment).

yep plenty of other sites to take our data. personally I'm uploading to:

Twitter, WU, PWS, Met Office, Weatherbug, APRS/CWOP, Awekas, WeatherCloud and my own website.

This just in...WU Alternative? thread:

https://www.wxforum.net/index.php?topic=33704.0

Wow they have two enthusiastic weather people. Guess you will move your station and not be posting anymore. Just as well this thread it for WU - Let us know your issues post and I would like us stay on topic. Bottom line there is only one WeatherUnderground and personal sites or anything else does not come close. Sean and Ben are working extremely hard to fix the problems. Pointing fingers never solves problems. It's going to take hard work, money, and time.
Title: Re: WU - Let us know your issues
Post by: Icestationbedford on January 24, 2018, 04:44:58 PM
Hi Sean, great to see WU taking an interest in PWS owners, a couple of things would be useful.
1. more transparency with the QC process to allow Users to make changes if needed rather than left wondering “is it me or WU?”
2. Graphs and record for soil data.
3. Highs/lows mean for solar & UV data

Many thanks
Title: Re: WU - Let us know your issues
Post by: Kidney stoner on January 25, 2018, 03:03:37 AM
Hello.Can't change my status message from xmas.when i do chang it, and refresh old message is back.
And my summary is still blank. From nov.
Title: Re: WU - Let us know your issues
Post by: PraveenC31 on January 25, 2018, 03:50:08 AM
Summary is back!
Title: Re: WU - Let us know your issues
Post by: daman on January 25, 2018, 09:43:48 AM
Yup for now.
Title: Re: WU - Let us know your issues
Post by: antstrafer on January 25, 2018, 11:25:48 AM
Summary working, camera got jealous and quit
Title: Re: WU - Let us know your issues
Post by: n4khq on January 25, 2018, 01:26:09 PM
KGADAHLO8 has been going down every couple of hours for the last two days. Restarting WeatherCat (app sending weather station data) fixes the issue for a few hours.
Title: Re: WU - Let us know your issues
Post by: n4khq on January 25, 2018, 02:36:35 PM
KGADAHLO8, I changed to rapid fire every 10 seconds. The page got 6 minutes behind on updates but started loading on time for now.
Title: Re: WU - Let us know your issues
Post by: VaJim on January 25, 2018, 02:39:48 PM
my webcam is On and Off.  More Off than On.
Title: Re: WU - Let us know your issues
Post by: bob1955texas on January 25, 2018, 03:07:32 PM
Summary working, camera got jealous and quit

A jealous camera....LMFAO...Thanks antstrafer, I needed a good laugh today. :lol: :lol:
Title: Re: WU - Let us know your issues
Post by: n4khq on January 25, 2018, 03:25:41 PM
KGADAHLO8, Rapid Fire did not solve the problem. The page is showing 28 minute old data and counting. I past history is followed, it will continue reporting old data for a few hours and the tell me station has not reported in x numbers of hours. The hours will continue to count up until I restart WeatherCat, the app that connects to the Davis Pro2. If I reload the page the Last Update changes to seconds or a few minutes and the correct (I think) data appears but it flashes back to the old data in about a second.
Title: Re: WU - Let us know your issues
Post by: ValentineWeather on January 25, 2018, 03:45:54 PM
KGADAHLO8, Rapid Fire did not solve the problem. The page is showing 28 minute old data and counting. I past history is followed, it will continue reporting old data for a few hours and the tell me station has not reported in x numbers of hours. The hours will continue to count up until I restart WeatherCat, the app that connects to the Davis Pro2. If I reload the page the Last Update changes to seconds or a few minutes and the correct (I think) data appears but it flashes back to the old data in about a second.

Don't see it at all with 2 stations using Cumulus and rapid fire.. Nothing older than 5 minutes on dashboard. And rapid Fire updates every few seconds.
Station 1: https://www.wunderground.com/personal-weather-station/dashboard?ID=KNEVALEN2#history/tdata/s20180125/e20180125/mdaily

Station 2: https://www.wunderground.com/personal-weather-station/dashboard?ID=KNEVALEN3#history/tdata/s20180125/e20180125/mdaily
Title: Re: WU - Let us know your issues
Post by: antstrafer on January 25, 2018, 05:49:56 PM
both camera and data are working.  data is steady with 5 minute intervals. It's like Christmas in January
Title: Re: WU - Let us know your issues
Post by: Intheswamp on January 25, 2018, 06:05:51 PM
(http://icons.wunderground.com/webcamramdisk/i/n/Intheswamp/2/current.jpg?1516921516)
Webcam's working for me...and data seems to be good....  https://www.wunderground.com/personal-weather-station/dashboard?ID=KALRUTLE2&cm_ven=localwx_pwsdash
Title: Re: WU - Let us know your issues
Post by: Intheswamp on January 25, 2018, 06:13:56 PM
I just remembered....my weather-cam isn't updating at the moment.  :lol:  It's working out of an old building that I still have electricity in.  The computer is an old Dell SFF Optiplex 780(?)...all it does is run the camera.  BUT, it has limited hard drive space and I save images so's.....looks like the hard drive has filled up and I've gotta delete some images. :)  I'll clean some space up tomorrow when I'm at the shop.  Oh well...  :roll:
Title: Re: WU - Let us know your issues
Post by: ConligWX on January 25, 2018, 07:38:01 PM
I'm just wondering when WU are going to start blocking erroneous data and stop giving out Gold medals for wrong data!

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Title: Re: WU - Let us know your issues
Post by: Glenn on January 26, 2018, 08:46:49 AM
Maybe WU can chime in and let us know what the criteria is for the Gold Stars. Based on what I see on my stations, it may be for data that's sent out consistently; no signal or internet issues.
Title: Re: WU - Let us know your issues
Post by: ConligWX on January 26, 2018, 08:59:53 AM
It should be like AWEKAS, where erroneous data is shown to be outside limits of other weather stations in the area, and then perhaps the account is locked.


I'd hate to think WU uses that data near my station to set forecasts!


Sent from my ONEPLUS 5T using Tapatalk
Title: Re: WU - Let us know your issues
Post by: Maumelle Weather on January 26, 2018, 09:32:52 AM
Maybe WU can chime in and let us know what the criteria is for the Gold Stars. Based on what I see on my stations, it may be for data that's sent out consistently; no signal or internet issues.

I do not know what WU uses for their "Gold Star" criteria, but when I sent them data from my main station and my Bloomsky, the Bloomsky received a Gold Star almost immediately (like the next day I set it up and started sending data to them), where as my main station (Davis VP2 Pro +) sent rapid updates and regular data every 5 minutes for several years, never received a Gold Star.


It should be like AWEKAS, where erroneous data is shown to be outside limits of other weather stations in the area, and then perhaps the account is locked.


I'd hate to think WU uses that data near my station to set forecasts!


Sent from my ONEPLUS 5T using Tapatalk

I sent data to AWEKAS for a short time until I was told my data was incorrect based on the other stations not showing the same thing. Well, for one thing the nearest station is almost 8 miles away to my northwest and sits about 400 meters higher than my station, so yes, there will be differences.

Needless to say, I no longer send data to either WU or AWEKAS.

I am sure WU uses that data to make forecasts, not to mention selling said data to other corporate clients for big money.


John
Title: Re: WU - Let us know your issues
Post by: Mchd17 on January 26, 2018, 10:22:38 AM
It should be like AWEKAS, where erroneous data is shown to be outside limits of other weather stations in the area, and then perhaps the account is locked.


I'd hate to think WU uses that data near my station to set forecasts!


Sent from my ONEPLUS 5T using Tapatalk

I would disagree.........my station is rural and my wind speeds are always 10-20 mph higher than all the stations in the closest city. I am 2 miles north of that city. I have open fields all around me, no neighbors. So that drops my wind chill temps. If WU compares mine to the ones in the city.....I would be locked? Haha, don't think so. All the city stations are giving false readings, they have wind blocks.

Title: Re: WU - Let us know your issues
Post by: ConligWX on January 26, 2018, 10:53:24 AM
I would disagree.........my station is rural and my wind speeds are always 10-20 mph higher than all the stations in the closest city. I am 2 miles north of that city. I have open fields all around me, no neighbors. So that drops my wind chill temps. If WU compares mine to the ones in the city.....I would be locked? Haha, don't think so. All the city stations are giving false readings, they have wind blocks.

But temperature?

my own WU webpage against another WU station nearby.  I read 6°C  he reads -17°C  and is less than 10 miles away. we dont have mountains and though we are in the middle of winter the other site is sending data to WU and WU is accepting it, and giving it a gold star. the record is -18.7°C  a while back (in over 100 years)

this other site was down to -25°C a few weeks ago. this erroneous data should not be allowed. thats all I am saying. 

Title: Re: WU - Let us know your issues
Post by: Mchd17 on January 26, 2018, 11:03:20 AM
http://help.wunderground.com/knowledgebase/articles/1086379-are-you-a-quality-gold-star-weather-station (http://help.wunderground.com/knowledgebase/articles/1086379-are-you-a-quality-gold-star-weather-station)


I think WU needs to correct more important issues first, then tighten up the QC for PWS's
Title: Re: WU - Let us know your issues
Post by: ValentineWeather on January 26, 2018, 11:19:01 AM
If they started using wind speed as criteria for QC it would knock out 95% of the PWS...Most max wind gust don't even reach the average wind speed at open area airports.
Title: Re: WU - Let us know your issues
Post by: daman on January 26, 2018, 03:55:45 PM
@ebfletch, WUpm

Still not updating, had page open most the day..


 
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Title: Re: WU - Let us know your issues
Post by: WheatonRon on January 26, 2018, 04:04:29 PM
Wow. I just found this thread. WU is trying to fix its site? The posts here are encouraging. I view IBM’s first priority is ensuring the data WU gets and posts is reasonably valid and useful. Fixing the Goldstar concept would be nice as right now it means nothing other than providing a good base of laughter in a separate thread in this Forum on what it means to get the WU Goldstar designation. Webcams are nice but they can be “fluffy” unless the PWS owner really cares what is being viewed in the webcam.


Sent from my iPad using Tapatalk
Title: Re: WU - Let us know your issues
Post by: ValentineWeather on January 26, 2018, 04:25:23 PM
You need to visit more Ron.  :-) Bunch of new members since this thread started just so they could comment.
Title: Re: WU - Let us know your issues
Post by: WheatonRon on January 26, 2018, 04:31:27 PM
You need to visit more Ron.  :-) Bunch of new members since this thread started just so they could comment.

Randy,

You are right, but I thought I was supposed to be receiving a blurb (email) from WXForum or Tapatalk indicating a new topic had been posted that may be of interest to me, or words to that effect!
Title: Re: WU - Let us know your issues
Post by: miraculon on January 26, 2018, 04:55:53 PM
Hello.Can't change my status message from xmas.when i do chang it, and refresh old message is back.
And my summary is still blank. From nov.

Same thing here. It reverts to the old message.

Greg H.
Title: Re: WU - Let us know your issues
Post by: rormeister on January 26, 2018, 05:14:35 PM
Like this one...which was reported back when Kari would respond....
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@ebfletch, WUpm

Still not updating, had page open most the day..


 
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Title: Re: WU - Let us know your issues
Post by: mmorris on January 27, 2018, 05:54:35 AM
The Advertisement still showing up. Having to log off and back on. As of 1/27/2018
Title: Re: WU - Let us know your issues
Post by: ocala on January 27, 2018, 07:43:27 AM
I would disagree.........my station is rural and my wind speeds are always 10-20 mph higher than all the stations in the closest city. I am 2 miles north of that city. I have open fields all around me, no neighbors. So that drops my wind chill temps. If WU compares mine to the ones in the city.....I would be locked? Haha, don't think so. All the city stations are giving false readings, they have wind blocks.

But temperature?

my own WU webpage against another WU station nearby.  I read 6°C  he reads -17°C  and is less than 10 miles away. we dont have mountains and though we are in the middle of winter the other site is sending data to WU and WU is accepting it, and giving it a gold star. the record is -18.7°C  a while back (in over 100 years)

this other site was down to -25°C a few weeks ago. this erroneous data should not be allowed. thats all I am saying.
Both of you guys are right. But the problem is there is no way to know for sure without a physical visit to the site to determine the anomaly. I don't think WU or any other sites that we report to want to omit data because it's an outlier. We just have to accept that not everyone who buys a station is concerned with accuracy. Like it or not that's just the way it is.
Title: Re: WU - Let us know your issues
Post by: BeaverMeadow on January 27, 2018, 09:47:42 AM
Some station readings are caused by erroneous sensor data (malfunction or poor siting) but there are also well sited stations that are reporting atypical micro-climates which deviate from average areal readings but are true to their location.

WU should be able to red flag certain types of consistently blatant erroneous sensor data by implementing appropriate algorithms. I guess they have bigger problems right now than worrying about improperly assigned gold stars.
Title: Re: WU - Let us know your issues
Post by: bbacon19 on January 27, 2018, 11:53:20 AM
Is it just my system or is there a general issue with Acurite Smarthub and Access devices feeding WU?  I don't see here or on Trello anything about it but folks say it's a WU issue.

Thank
Title: Re: WU - Let us know your issues
Post by: ValentineWeather on January 27, 2018, 01:17:25 PM
WU does have issues but Acurite Smarthub itself has many issues. Check the FAQ for troubleshooting.  https://www.acurite.com/support/my-acurite-migration/troubleshooting
Title: Re: WU - Let us know your issues
Post by: leoschulz on January 27, 2018, 01:58:58 PM
I cannot edit the favorites line at the top of the page.  I cannot edit the status line.  There are intermittent data errors in summary information.  There is no participation rate in the graph line. (Davis Vantage Pro2)  KORNEWPO10
Title: Re: WU - Let us know your issues
Post by: Mac005 on January 27, 2018, 11:52:28 PM
I’ve been using WU with an AcuRite 5 in 1 for well over a year without issues.  I just replaced my pws with a wireless Vantage Pro2 through an Envoy & WeatherLinkIP.  I can receive my pws data on-line through WeatherLink just fine but not on WU.  I started by just changing the device description on WU, and using my original station ID and Key but nothing for over 5 days.   I also tried adding an additional pws with a new ID and Key but without results.  Have I left out a setup step with my new Davis or is it still on WU’s end?


Sent from my iPad using Tapatalk
Title: Re: WU - Let us know your issues
Post by: n4khq on January 28, 2018, 07:08:37 AM
You are probably fine. I think everyone is having some issues. Sean and Ben is trying to keep WU up with duck tape. The webcam seem to have the most issues but there is issues with PWSs.
Title: Re: WU - Let us know your issues
Post by: Mac005 on January 28, 2018, 11:00:52 AM
I also had a working webcam, but I knew that was another story in itself.  One thing at a time.


Sent from my iPad using Tapatalk
Title: Re: WU - Let us know your issues
Post by: azchrisf on January 28, 2018, 12:56:59 PM
I'm just wondering when WU is going to start blocking erroneous data and stop giving out Gold medals for wrong data!

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Exactly what I'd like to see. I have a station a few miles from me that reports it's 34 degrees and it's 70 outside. I've reported the station several times but WU does nothing (as usual).

The Goldstars are a joke too - you get one little short interruption and it takes it away. That program needs a revamp most certainly.

And with everything else, I mean seriously, this is ridiculous how bad it's gotten.
Basic stuff doesn't work, reporting bad stations is a black hole, support is practically non-existent unless you need help doing idiot-level things, FTP doesn't work right 3/4 of the time...I mean, good Lord...the list goes on and on...and you got only two guys using chewing gum and duct tape to keep things together on a major site. WTF?!!?

WU is extremely ripe for a new competitor to take a huge bite out of it. Someone with some ingenuity, financial backing and marketing could blow them out of the water within a year or two. Get with the station and device makers with an easy to use, royalty free API to send data and backed by a excellent website and your probably set for $$$...

Now that I'm done complaining, at least the FTP seems semi-stable this week...had less errors than usual, still a long way to go though.
Title: Re: WU - Let us know your issues
Post by: ValentineWeather on January 28, 2018, 02:37:41 PM
Very sad but also well said Chris.
Title: Re: WU - Let us know your issues
Post by: jackman on January 28, 2018, 06:03:02 PM
I learned today one of the reasons for my webcam upload failures. I can not use passive ftp transfers directly from my webcam.
Title: Re: WU - Let us know your issues
Post by: PraveenC31 on January 29, 2018, 12:12:45 AM
My Raspberry pi went down for few hours on 27th when I was out of station resulting in missing records for 5 hours. I now fixed the missing records using wunderfixer but the summary table is not getting updated. It is still showing min of 16.4c whereas the table has records of 16.2c now.

https://www.wunderground.com/personal-weather-station/dashboard?ID=IBANGALO9#history/s20180127/e20180127/mdaily

Have posted the same in trello board also. Posting here again for suggestions from fellow forum members.
Title: Re: WU - Let us know your issues
Post by: Carl_S on January 29, 2018, 04:53:48 AM
At UTC 09:37 January 29 2018 my weather station ISRTRNDE19  has disappeared from Wundermap again.
https://www.wunderground.com/personal-weather-station/dashboard?ID=ISRTRNDE19

I have checked, and all data is uploaded, and correct. Should have been shown with a temperature  of  -2.4   degrees celsius.

While  the nearby Netatmo stations were offline, my station was shown all the time.
Wunderstation says station not reporting, but it does report every 5 minutes.




Title: Re: WU - Let us know your issues
Post by: antstrafer on January 29, 2018, 09:00:39 AM
My camera is happy it's been updating every few minutes.  But it feels say that several of it's camera friends around it have not been updating
for 17 to 20 hours.  KTXTHALI2
Title: Re: WU - Let us know your issues
Post by: azchrisf on January 29, 2018, 12:37:18 PM
I can't update my station message now either  :roll:
Title: Re: WU - Let us know your issues
Post by: looney2ns on January 29, 2018, 01:20:59 PM
As far as my issues with WU, page is extremely slow at loading, Webcam uploads fail majority of the time.
Many of the same issue's listed by others in this thread.

A lot of comments relate to issue's occurring in the past 6 months.
This is nothing new, most of the issues have been ongoing for a few years now.
Webcams have not been reliable for a loooonnnnggg time. 2-3yrs at least.

First item of business for the accuracy of data, is stop accepting any data from a Neatamo station.

Ether the equip is horrid, or the owners are mounting the outdoor sensors in their garage or living room. ;)
This has been the case since they first arrived on the market.

Maybe some nice camo duck tape would help. :)

Food for thought:
"TWC bought Weather Bonk in 2007 giving much of the same platitudes it gave last week when it announced buying WU.  In 2011 Weather Bonk was shut down.

"I am looking forward to continuing to develop the Weather Bonk properties aided by the resources of The Weather Channel Interactive,"  David Schorr, founder of Weather Bonk, 2007

"Having the infrastructure, resources, and content of The Weather Channel Companies will enable wunderground to create some great new products, and improve the quality and reliability of our existing content."  Dr. Jeff Masters, July 02, 2012

"Those who cannot remember the past are condemned to repeat it." George Santayana, The Life of Reason, Volume 1, 1905
Title: Re: WU - Let us know your issues
Post by: looney2ns on January 29, 2018, 01:32:51 PM
I learned today one of the reasons for my webcam upload failures. I can not use passive ftp transfers directly from my webcam.

Maybe, maybe not. When it's completely unreliable, how can one tell.
Title: Re: WU - Let us know your issues
Post by: azchrisf on January 29, 2018, 02:08:44 PM
Quote
"Having the infrastructure, resources, and content of The Weather Channel Companies will enable wunderground to create some great new products, and improve the quality and reliability of our existing content."  Dr. Jeff Masters, July 02, 2012


Heh, I'd like to see what Dr. Masters has to say about his baby now... 
Title: Re: WU - Let us know your issues
Post by: Aardvark on January 29, 2018, 08:00:45 PM
My bloomsky won't update the web pictures any more.  So I decided to try something else, have one of my ip cameras send the data directly and that doesn't work.  Where I am right now, screw Bloomsky and Not intersted in sending WU pictures anymore.  Yes, I have written the WU support staff.
Title: Re: WU - Let us know your issues
Post by: antstrafer on January 29, 2018, 08:55:05 PM
My camera is happy it's been updating every few minutes.  But it feels say that several of it's camera friends around it have not been updating
for 17 to 20 hours.  KTXTHALI2


24 hours poof they are gone off map  so sad
Title: Re: WU - Let us know your issues
Post by: Aardvark on January 29, 2018, 11:31:31 PM
My camera is happy it's been updating every few minutes.  But it feels say that several of it's camera friends around it have not been updating
for 17 to 20 hours.  KTXTHALI2


24 hours poof they are gone off map  so sad

I am considering taking down the Bloomsky and be done with all this nonsense.   I am using webcam.io for my two ip cameras and it is fine. Sure Iwill send data to WU, but pictures no.   It might be a while before i take it down.  the back yard is a mine field with the dog depositing his.. well, deposits around.. :(
Title: Re: WU - Let us know your issues
Post by: rormeister on January 30, 2018, 01:36:32 PM
Considering my "goldstar" station has now fallen off the 'wunderwhymap', and the fact that zero progress is being reported on Trello, and the last comment on this thread by the WU team was #179, it seems pretty ominous that WU isn't faring well. It's one thing to open up a dialog with the contributing members, and another to go completely silent. That in itself is a telling sign. I PM'd Sean a week ago but received no acknowledgement nor response. All in all, this whole exercise is exhausting and as others have mentioned, the fate of WU is pretty doubtful IMHO.
Title: Re: WU - Let us know your issues
Post by: WSWeather on January 30, 2018, 02:29:48 PM
All in all, this whole exercise is exhausting and as others have mentioned, the fate of WU is pretty doubtful IMHO.
It certainly is looking like that was little more than online triage attempting to put out social media fires without really having any plan.  Or to put it another way, business as usual at WU.
Title: Re: WU - Let us know your issues
Post by: azchrisf on January 30, 2018, 02:32:46 PM
Exactly what I posted earlier in the thread. Amazing how companies think alike...

Sent from my Pixel using Tapatalk

Title: Re: WU - Let us know your issues
Post by: looney2ns on January 30, 2018, 06:09:04 PM
I learned today one of the reasons for my webcam upload failures. I can not use passive ftp transfers directly from my webcam.

After reading this, I played around with using BlueIris to update my webcam. By unchecking Passive, and limiting FTP connections to 1, it has for the most part been updating for 48 hrs every 10 minutes without a miss.  :?

All other webcams around me have disappeared. That's somewhere in the amount of 6 or so.
Webstation data is ok, and their site seems to be loading quicker the past 24hrs.
I'll not hold my breath.
Title: Re: WU - Let us know your issues
Post by: Mchd17 on January 30, 2018, 09:15:17 PM
My name is Sean and I work at the Weather Underground. 

Our goal is to be fully transparent with the community as we work to resolve some of the issues with the Weather Underground products, particularly as it relates to our PWS users. 

Our hope is that with some communication and some sharing of our plans as clearly as possible, we can help to make changes for the positive.
 
We are going to do our best with what we have to improve, and to be as transparent as possible about our progress.


Really?  ](*,) ](*,) ](*,)

I love the use of the word "transparent". No word from any WU personnel here or on their Trello for quite sometime.........transparent? Pfft
Title: Re: WU - Let us know your issues
Post by: mmorris on January 30, 2018, 11:07:30 PM
Maybe there still looking for the backup file of when WU almost worked right. The code was probably written on an old Win 98 machine  :roll:
Title: Re: WU - Let us know your issues
Post by: WheatonRon on January 30, 2018, 11:10:00 PM
Maybe there still looking for the backup file of when WU almost worked right. The code was probably written on an old Win 98 machine  :roll:

No. Probably a Windows 95 computer with a dial up modem!
Title: Re: WU - Let us know your issues
Post by: konz on January 30, 2018, 11:12:49 PM
My name is Sean and I work at the Weather Underground. 

Our goal is to be fully transparent with the community as we work to resolve some of the issues with the Weather Underground products, particularly as it relates to our PWS users. 

Our hope is that with some communication and some sharing of our plans as clearly as possible, we can help to make changes for the positive.
 
We are going to do our best with what we have to improve, and to be as transparent as possible about our progress.


Really?  ](*,) ](*,) ](*,)

I love the use of the word "transparent". No word from any WU personnel here or on their Trello for quite sometime.........transparent? Pfft

At least the data has been more reliable.  I'm not putting out my camera again until I see some more positive comments about how it's working.  I think the Status and some other config items are still not working...so give it time.  They said it was going to take a long time.  It would, however, be nice if they'd at least give an end-of-week synopsis of what was done and the plan for the following week.  Just sayin'...
Title: Re: WU - Let us know your issues
Post by: aulen2002 on January 31, 2018, 08:26:52 AM
My webcam FTP had been working (when the system was generally up), however when looking into the recent missing cam this week, status shows as inactive and my FTP test from my camera now fails. Nothing was changed on my end, so WU must have broke something else.
Title: Re: WU - Let us know your issues
Post by: daman on January 31, 2018, 08:53:12 AM
It's been pretty quiet lately no replies from the WU "team" here  :roll:
Title: Re: WU - Let us know your issues
Post by: Aardvark on January 31, 2018, 10:36:01 AM
It's been pretty quiet lately no replies from the WU "team" here  :roll:

With Groundhog coming soon, they are hiding in their burrows.   I have sent two support requests and their 24hr policy they claim of getting back... well they never do. I guess a person could post anything to make you think they are working on it.   So far none of my cameras are showing up on WU.  Most of my cameras respond with a FTP error, when they worked perfectly before.   or I get  "421 Too many connections (2) from this IP" from them as well.  I think their servers are down,  January 25 was one time I had an image.

Is anyone getting images consistently posted?
Title: Re: WU - Let us know your issues
Post by: jpk1018 on January 31, 2018, 10:47:48 AM
Mine is working just fine right now FTP upload. One thing that worked for me was going to an odd number for upload which for me is seconds. Try 11 min instead of 10, also when my cameras quite in the past I just went through the whole process of signing up my camera as new. I have 5 cameras that are not uploading and one that is and they are all the same camera. Reason I tried this is if I had to take my camera down for an extended time and WU showed that it was not active it would never show back up after restarting it until I started over new.
Title: Re: WU - Let us know your issues
Post by: daman on January 31, 2018, 11:07:09 AM
It's been pretty quiet lately no replies from the WU "team" here  :roll:

With Groundhog coming soon, they are hiding in their burrows.   I have sent two support requests and their 24hr policy they claim of getting back... well they never do. I guess a person could post anything to make you think they are working on it.
They came charging outa the gate threw us a bone now nothing :-({|=
Title: Re: WU - Let us know your issues
Post by: n4khq on January 31, 2018, 11:12:51 AM
My PWS data upload and page is much improved and I have no complaints. Webcam has been last down 2 days. Ben has posted on Trello the problem with webcams, is server load balancing. Two of the  their 8 servers are trying to handle all the load. The Webcam code was written years ago, and the authors are gone. Probably not well documented. The code for the webcam uploads has to be totally rewritten from scratch. Several month ago the managers made a decision to drop webcam mainly because of the issues I described. They are now committed to fix the web cams but patching legacy code can be 100 times harder that writing from scratch. However, development takes months if not years and then there is the switch over causing more issues. I assure the group is working extremely hard trying to get the webcams working again to buy time to develop the new webcam ingestion code.

If I were Sean, and getting beat to death, I would not post either. What can he say that he has not already said. He sure does not have time to answer PM form users. I'm sure Sean boss done want him spend 2 hours a day blogging on this site.
Title: Re: WU - Let us know your issues
Post by: Aardvark on January 31, 2018, 11:15:08 AM
I am going to wait a while before I can get into my site and stop the whole thing.  WU can have the physical data, the camera stuff , BAH.

With the Bloomsky camera, images are updated , well never..  no control in the frequency of upload
Title: Re: WU - Let us know your issues
Post by: antstrafer on January 31, 2018, 11:32:11 AM
My PWS data upload and page is much improved and I have no complaints. Webcam has been last down 2 days. Ben has posted on Trello the problem with webcams, is server load balancing. Two of the  their 8 servers are trying to handle all the load. The Webcam code was written years ago, and the authors are gone.    snip......

If I were Sean, and getting beat to death, I would not post either. What can he say that he has not already said. He sure does not have time to answer PM form users. I'm sure Sean boss done want him spend 2 hours a day blogging on this site.


very well said, about sums it up.  Ben and Sean can work the problems or blog.   I vote for work the problem.  It's getting better everyday.
Server load allocation is a complex and common problem with sites like this.  Air craft tracking sites work this issue all the time.
Title: Re: WU - Let us know your issues
Post by: WSWeather on January 31, 2018, 12:14:06 PM
What can he say that he has not already said. He sure does not have time to answer PM form users. I'm sure Sean boss done want him spend 2 hours a day blogging on this site.
A simple "Thanks for the information, we're still working on it.  Here's what we found this week" once per week would go a long way toward calming the natives.  Riding into this forum promising "transparency" and better customer service and then going dark pretty much confirms what everyone has thought from the beginning...that the ship is sinking.

Apologizing for them doesn't get anything done.
Title: Re: WU - Let us know your issues
Post by: daman on January 31, 2018, 12:23:38 PM
What can he say that he has not already said. He sure does not have time to answer PM form users. I'm sure Sean boss done want him spend 2 hours a day blogging on this site.
A simple "Thanks for the information, we're still working on it.  Here's what we found this week" once per week would go a long way toward calming the natives.  Riding into this forum promising "transparency" and better customer service and then going dark pretty much confirms what everyone has thought from the beginning...that the ship is sinking.

Apologizing for them doesn't get anything done.
Correct Well said!
Title: Re: WU - Let us know your issues
Post by: NanoWx on January 31, 2018, 12:54:52 PM
WXDailyHistory.asp sometimes returns summary info that is way off. For KORCONDO1, 30Jan2018, the server script returned THigh 59.4, yet in the details for that day, THigh was 43.2 .
Title: Re: WU - Let us know your issues
Post by: azchrisf on January 31, 2018, 01:14:23 PM
What can he say that he has not already said. He sure does not have time to answer PM form users. I'm sure Sean boss done want him spend 2 hours a day blogging on this site.
A simple "Thanks for the information, we're still working on it.  Here's what we found this week" once per week would go a long way toward calming the natives.  Riding into this forum promising "transparency" and better customer service and then going dark pretty much confirms what everyone has thought from the beginning...that the ship is sinking.

Apologizing for them doesn't get anything done.
Correct Well said!
+1
The very least a developer should do at the end of the week is update Trello.com with status.

Sent from my Pixel using Tapatalk
Title: Re: WU - Let us know your issues
Post by: ConligWX on January 31, 2018, 03:10:25 PM
Quote from: azchrisf

The very least a developer should do at the end of the week is update Trello.com with status.

Sent from my Pixel using Tapatalk

Why change a habit of a lifetime  :lol:
Title: Re: WU - Let us know your issues
Post by: NanoWx on January 31, 2018, 07:56:42 PM
WXDailyHistory.asp sometimes returns summary info that is way off. ...
When daily details are incomplete, that server script can also return some strange summary info. See a number of stations (such as KORHEPPN3, or KORHEPPN4), for 09Jan2018.
Title: Re: WU - Let us know your issues
Post by: astrokareny on January 31, 2018, 10:59:36 PM
I have experienced most of the issues people have reported here, but most seem to have been resolved over the past several weeks. My current concern is WunderMap. I have not used WunderMap regularly since the WunderMap app became outdated, but I noticed last night that of the 11 stations in my small town currently showing up on the maps on individual weather station pages, only 3-6 of them are showing up on WunderMap. When the map updates every minute or so, sometimes a station drops off, then reappears the next update a minute later. My station which reports regularly, and has done so since 2011, is not one of the stations that shows on WunderMap. I do not think it is a QC temperature issue, because my temps were about the average of those displayed. From what I read here, it sounds like one of the glitches that needs fixing. I would love to go back to using WunderMap if it gets fixed. Additionally, if there is something I need to do to get my station to display (a box to check somewhere, etc.), please let me know.
Title: Re: WU - Let us know your issues
Post by: adamstefan on February 01, 2018, 03:12:18 AM
Hello, I have removed the wrong data in the table (Weather History Table )but they keep coming back, what to do about it ???
Why is not the corrected data saved? how do I change the data in the table so that they do not come back.
Title: Re: WU - Let us know your issues
Post by: Glenn on February 01, 2018, 08:42:02 AM
I'm seeing activity on the Trello page. Looks like a few things were addressed yesterday.
Title: Re: WU - Let us know your issues
Post by: avatar42 on February 01, 2018, 11:07:58 AM
As a someone that has been building websites since the 1990s I would hope you are building a good set of regression tests but the randomness of the errors I've been seeing for months now says you are not. I logged in one day and found none of my stations were even linked to my account anymore for crying out loud! For every issue you are seeing reported here you need a regression test to make sure each build you push is not a step backward. EVERY SINGLE CHANGE SHOULD HAVE AT LEAST ONE MATCHING TEST. You can't just keep checking stuff in and pushing a build daily. Google Jenkins on how to setup CI.

And do not even think about anymore feature changes till you get the current mess sorted.

FYI PAID member since 2012 with 3 stations (one of which I STILL can not get linked to my account after several months) who USED TO BE one of your biggest supporters.
Title: Re: WU - Let us know your issues
Post by: konz on February 02, 2018, 08:01:31 PM
Bummer.  :-(  Been checking the status of my Status daily for the past month and still isn't working. 
Title: Re: WU - Let us know your issues
Post by: Felix1 on February 03, 2018, 07:56:19 AM
... I would hope you are building a good set of regression tests ...


I would certainly hope so as well. If not, there's going to be a ton of work hours expended chasing ghosts; yet, there'll never be a satisfactory product if a robust software development methodology hasn't been implemented.


Good post, 42.
Title: Re: WU - Let us know your issues
Post by: rormeister on February 05, 2018, 10:09:16 AM
Bye Bye Stats. Bye Bye Camera.  :shock:  :evil:  :-(  :roll:

 [ You are not allowed to view attachments ]
Title: Re: WU - Let us know your issues
Post by: azchrisf on February 05, 2018, 10:39:43 AM
I've been watching the log for my camera uploads (not using PASV) and it's been well over 99% successful the last 24 hours. Now if it's actually updating the image on the site is another question...

Sent from my Pixel using Tapatalk

Title: Re: WU - Let us know your issues
Post by: n4khq on February 05, 2018, 12:54:36 PM
Sean has probably stopped reading post here, when you work your tail off and get criticized and told what you should be doing, it not very motivational. I'm sure many people don't realize the complexity that Sean and the team are dealing with; it much more than a webpage. I'm guessing if WU told us one weather station they supported and the uploading software to us, it would be much easier. In addition, weather station owners vary greatly in technical ability. Let me give you an example. My software started loosing connection to the weather station about the same time I returned to talking on HF amateur radio. I did not see how it could be WU fault but the guys on the software site told me to quit posting, it was WU. The problem was occurring about the same time in the morning. I recently started talking to some ham friends in the morning and running an amplifier. The 500-1000 watts RF was getting into my USB connection from the weather station to the computer. Davis Vantage Pro2 two manual warns about RF interference but I have forgotten the warning. My problem was not something I should expect tech support to fix. My guess is about all the team can do it is change a line or two of code and see what happens, they will get it patched together enough for the users to limp along buying time to start rewriting and updating the code. I have seen much improvement sense Sean first post. Thanks
Title: Re: WU - Let us know your issues
Post by: Intheswamp on February 05, 2018, 01:49:32 PM
If his skin is that thin then maybe he's in the wrong business.
Title: Re: WU - Let us know your issues
Post by: R_o_B on February 06, 2018, 04:31:18 AM
If his skin is that thin then maybe he's in the wrong business.
Web site/page designers are not usually the ones dealing with the customers/people/users and thus do not need 'thick skin'.

The customer service representatives are the one in need of 'thick skin' as they have to deal (for hours/days/weeks) with (in too many cases, not overly polite) customers/people/users...  :roll:
Title: Re: WU - Let us know your issues
Post by: Intheswamp on February 06, 2018, 09:38:56 AM
If his skin is that thin then maybe he's in the wrong business.
Web site/page designers are not usually the ones dealing with the customers/people/users and thus do not need 'thick skin'.

The customer service representatives are the one in need of 'thick skin' as they have to deal (for hours/days/weeks) with (in too many cases, not overly polite) customers/people/users...  :roll:
And I will repeat myself again...if his skin is that thin then maybe he's in the wrong business.  I'm not putting the guy down.  I think he had some gumption about him to show up here, but if he has abandoned the thread due to negative comments then he is definitely wrong for this job.  If you come into a group of people who are disgruntled, dissatisfied, or even maybe angry with your product it's best not to send in a timid recluse who is not accustomed to dealing with people, but rather someone with people skills and experience who can handle the negative feedback that they should surely anticipate.  He/she could just have easily came here and quietly searched the sub-forum "WeatherUndergound (http://www.wxforum.net/index.php?board=90.0)" for existing issues that WU uploaders have.  Then they could have quietly started improving things and maybe later post a "We hope you've noticed an improvement..." thread. 

I have nothing against WU.  I've uploaded my data to them for almost five years now...good data.  They've mangled it, shut off my camera-feed, etc., but the only thing I've done is set my uploads to a longer interval...I figured since it was most likely not going to be correct that I wouldn't waste too much bandwidth uploading it.  But, I'm still one of the most "on the money" station in my area...and WU continues to receive that data.  I wish WU and the new folks there the best.  But, I'm no WU-fanboy, I'm supplying them with data that is their lifeblood...without the PWS' scattered out across the country they wouldn't exist...and they're not doing it for the love of weather reporting or because they like me and want to give me a free place to present my weather data...they're doing it for $$MONEY$$. 

So, in regards to Shane, or whoever it was posting...either he's been really too busy to sign on and make a brief mention of "we're working our butt's off" or either he couldn't stand the heat and had to get out of the kitchen.  Again, I wish them the best...whatever the situation is...but I won't be hear holding my breath for them.
Title: Re: WU - Let us know your issues
Post by: antstrafer on February 07, 2018, 12:09:32 PM
Some things have gotten exponentially better in most areas.  Long way to go.  If you want perfect weather data, you should control every aspect from readings, collections, computation and display.  Trusting any part of data process to third party process voids any hope of "accurate" data. 

On the other hand if you want fun hobby level local weather information WU is still the most robust player.   

This is just my opinion.  May the frost be with you.
Title: Re: WU - Let us know your issues
Post by: WSWeather on February 10, 2018, 01:13:50 AM
Well, they released a "fix" for the favorite and home selection issues and managed to break it even more. That function is now totally unusable.

I am pretty sure nobody at WU knows what they are doing.
Title: Re: WU - Let us know your issues
Post by: droiddk on February 10, 2018, 04:13:50 AM
My name is Sean and I work at the Weather Underground.  There have been some big changes in the organization in our company.  We are a new team that has been tasked with working to bring WU back to a working state, with the users as our primary focus.   Our goal is to be fully transparent with the community as we work to resolve some of the issues with the Weather Underground products, particularly as it relates to our PWS users. 

Our hope is that with some communication and some sharing of our plans as clearly as possible, we can help to make changes for the positive.  Our initial goal is to start pinpointing PWS issues that you all are experiencing.  We are already aware of a number of issues that are affecting a large portion of the PWS user base.  One thing we would like to know from you is the #1 issue you are having.  If you have specific issues with your PWS, feel free to private message your email and PWS ID.

We know that many of you are frustrated by your experience.  We are going to do our best with what we have to improve, and to be as transparent as possible about our progress.

EDIT:  Trello Board: https://trello.com/b/hqC0tb0u/weather-underground  This contains the current issues we are tracking.  We have enabled comments so don't hesitate to comment on the board for specific issues.  Please continue to let us know what we need to focus on to make the products better for you.

Maybe you could start by responding to emails?

Regards
Title: Re: WU - Let us know your issues
Post by: Intheswamp on February 10, 2018, 11:06:49 AM
Well, who knows what's going on in Sean's life the rest of the WU crew.  They may be overwhelmed, they may be having to break some things to ultimately fix things.  Who knows?  His sudden disappearance isn't really good PR work, but there again I don't think he was a public relations guy.  When I signed up with WU I figured it was a simple "sign up", set my software up to upload my data, and "Whatever will, be will, Que Sera, Sera...".  I wasn't paying WU to host my data and I wasn't really putting out a tremendous amount of effort to have my data hosted there.  I figure I'm doing my part and if it gets bad enough that I need to cut out that little bit of bandwidth the uploads cost me then I'll do that.  But, for now I'll continue my data uploads and hopefully they can use it and many other weather stations' data to help them get the kinks and bugs out of WU.

I hope Sean and his crew work through this and hope that he shows back up.   I would guess that 99.999% of us are hobby wx station operators and should enjoy the hobby the best that we can...if we start sweating things too much then it isn't really fun anymore.  Some of us do this for the enjoyment of tinkering with technology, some of us for the love of nature and weather, some of us in a desire to give a service to our community, and some of us for many other reasons.  But, I'd bet that most of us is a big rock soup of all of those things.  If WU is aggravating you, if it makes you angry or frustrated that your weather cam isn't showing up or your data is screwed up...then close your WU account and exert your energy elsewhere.  BUT, how much trouble is it to keep your data flowing to them so they have something to work with and maybe, just maybe they'll get the edges knocked off and get WU running smoothly.  Even though I might poke fun at WU, I hope it survives and improves.

Sean, if you're reading this you really ought to stick your toes in the pool and let us know how the temperature is at WU...to calm the natives. ;)
Title: Re: WU - Let us know your issues
Post by: 92merc on February 10, 2018, 11:33:55 AM
Well, I'll give credit where it's due.  Their visible satellite and other images that died Jan 3rd are back up and running.  So I've added the visible view back to my Saratoga template homepage.
Title: Re: WU - Let us know your issues
Post by: StormCapture on February 10, 2018, 09:00:02 PM
While I’ve  been off putting my Pi as a webcam (as still yet to create a portable power supply for it)
This request may be in the wrong spot, if so, you may move it to the appropriate area.

One thing is when the software I’m running in my Pi2 has a hiccup, it’ll error itself and put strange readings.  Our internet went down a while ago  and when it came back up, it reported a wind gust of 348km/h, would there be a way down the track to allow users to edit their data we can remove and change the errored data? And even have a way to upload data packets if hours of data have errored as mine was flat lining for a tad least 3 days before I realised on what it was doing
Title: Re: WU - Let us know your issues
Post by: antstrafer on February 11, 2018, 06:02:45 PM
just when I thought it was safe to enjoy the weather  cam.......    1:13 PM GMT on February 11, 2018 (9 hours ago)       Wait, Wait, it's weekend, gonna get better monday.
Had about a 6 day run.  Cat stepped on UPS switch and shut me down for 6 hours friday so I lost my gold star. 

edit    Updated: 9:09 AM GMT on February 12, 2018 (1 minute ago)   good to go
Title: Re: WU - Let us know your issues
Post by: n4khq on February 12, 2018, 06:32:30 PM
I'm running WeatherCat to send data to my PWS. Wonder of anyone else is having a similar problem. About every 24 hours I notice the weather station getting behind. If I restart WeatherCat the PWS start showing the the current data WeatherCat is uploading. If I don't catch the missing uploads in a few hours, the PWS drops off and tells me how many hours since last update. 48 hours yesterday was the longes time the station has stayed up since the outage. Restarting WeatherCat has always fixed the issue. When the PWS is working, WeatherCat has been saying 100% acknowledgment and Current Status is Running. If data is not uploading, acknowledgments is less than 100% and current status is Starting. I am wondering  why restarting the WeatherCat always fixes the problem. Thanks
Title: Re: WU - Let us know your issues
Post by: NanoWx on February 14, 2018, 06:42:42 PM
... or frustrated that your weather cam isn't showing up ...
There are other resources, eg:  http://www.the-webcam-network.com/
No idea whether they have the capacity to handle a sudden surge of former wu cams ...

One that underpins it is apparently:
https://www.webcamgalore.com/

Both have ties to Germany, but might be hosted anywhere ...

A few more possibilities:  https://www.accuweather.com/en/weather-blogs/weathermatrix/7-ways-to-get-your-weather-webcam-online/70003305
Title: Re: WU - Let us know your issues
Post by: konz on February 15, 2018, 07:24:44 AM
Interesting update occurred with my Status message  within the pasth 24 hours. 

I put the date at the beginning of all my Status messages and my last update, up until yesterday,  showed 12/27/2017.  I've also been checking and changing this Status message almost every day since the beginning of January.  This morning I checked and it's now showing the update I made on 1/6/2018..
Title: Re: WU - Let us know your issues
Post by: rormeister on February 15, 2018, 09:02:07 AM
Interesting indeed. I just checked mine and whaddayaknow, it's changed. But not to any specific date, just one of my random musings around early February where I tacked on "(Or have they?)" to my "...webcams have returned".  As I said on Trello, no Status is better than Dated Status.  :roll:

Interesting update occurred with my Status message  within the pasth 24 hours. 

I put the date at the beginning of all my Status messages and my last update, up until yesterday,  showed 12/27/2017.  I've also been checking and changing this Status message almost every day since the beginning of January.  This morning I checked and it's now showing the update I made on 1/6/2018..
Title: Re: WU - Let us know your issues
Post by: konz on February 15, 2018, 10:44:17 PM
Interesting indeed. I just checked mine and whaddayaknow, it's changed. But not to any specific date, just one of my random musings around early February where I tacked on "(Or have they?)" to my "...webcams have returned".  As I said on Trello, no Status is better than Dated Status.  :roll:

Interesting update occurred with my Status message  within the pasth 24 hours. 

I put the date at the beginning of all my Status messages and my last update, up until yesterday,  showed 12/27/2017.  I've also been checking and changing this Status message almost every day since the beginning of January.  This morning I checked and it's now showing the update I made on 1/6/2018..

It's getting more interesting - two updates in 24 hours...now I'm showing 2/08/2018 in my status.  Something's afoot at WU.
Title: Re: WU - Let us know your issues
Post by: phqfh on February 16, 2018, 07:59:17 AM
Hi Sean
Can you tell me if the mesomap function will be re-introduced?
If not I will delete the page from my site.
Best regards
Paul
Title: Re: WU - Let us know your issues
Post by: azchrisf on February 16, 2018, 09:37:54 AM
Anyone else noticing there dashboard all messed up?
Title: Re: WU - Let us know your issues
Post by: ncpilot on February 16, 2018, 10:35:04 AM
OMG OMG OMG!!!!!!!!!!!

Can it be true? The favorites looks like it's working again?????????  \:D/

Although at first a random station pops up, it quickly refreshes to the PWS chosen in favorites. Wow, they are working on stuff!

Let's see how long it lasts...  :roll:
Title: Re: WU - Let us know your issues
Post by: looney2ns on February 16, 2018, 11:59:31 AM
FYI: They are updating info on the Trello site, on a semi-regular basis.

My webcam uploads have been fairly consistent the past two days.
Title: Re: WU - Let us know your issues
Post by: leoschulz on February 16, 2018, 01:04:30 PM
I believe the Status line is working.  Yahooooo!!   KORNEWPO10
Title: Re: WU - Let us know your issues
Post by: leoschulz on February 16, 2018, 01:08:13 PM
I posted to soon.  No Status or Favorites working.    [-X  KORNEWPO10
Title: Re: WU - Let us know your issues
Post by: rormeister on February 16, 2018, 01:26:04 PM
Later that day:  I'm happy to report that my, hopefully final, switch back to FTP is now producing great results. Webcam images are appearing nearly immediately after they hit the WU servers. Progress!

:roll: Hey stickman, I thought they fixed you!
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Word to the wise. Don't bother switching between FTP and URL in hopes of seeing your wondercam again. It's a 24 hour waiting game of whack-a-mole.
Title: Re: WU - Let us know your issues
Post by: leoschulz on February 16, 2018, 07:51:07 PM
Well I do think my Status line works, but Favorites does not work.
Title: Re: WU - Let us know your issues
Post by: konz on February 17, 2018, 09:01:35 PM
Does anyone know the meaning behind the dashed outline symbology shown in the attachment?  Does that mean "calm" wind?...or something else?  Is it an artifact of the other lingering WU issues?
Title: Re: WU - Let us know your issues
Post by: rormeister on February 17, 2018, 09:15:35 PM
Perhaps this holds true?

https://www.wxforum.net/index.php?topic=24277.0

If the link is broken, the station doesn’t have wind measurements AFAIK.
Title: Re: WU - Let us know your issues
Post by: konz on February 17, 2018, 09:20:56 PM
Does anyone know the meaning behind the dashed outline symbology shown in the attachment?  Does that mean "calm" wind?...or something else?  Is it an artifact of the other lingering WU issues?

Duh!  Look for the legend dummy.
Title: Re: WU - Let us know your issues
Post by: rormeister on February 17, 2018, 09:23:24 PM
LOL, right, but I think there should be a Skull-&-Crossbones for stations reporting ridiculous wind speeds  #-o
Title: Re: WU - Let us know your issues
Post by: konz on February 17, 2018, 10:00:25 PM
Perhaps this holds true?

https://www.wxforum.net/index.php?topic=24277.0

If the link is broken, the station doesn’t have wind measurements AFAIK.

Thanks for the info.  I'm reporting 0 m.p.h. for calm winds.  I'll check the weeWX forum to see if that's what I should be reporting or if I can clear this issue up with a setting modification.
Title: Re: WU - Let us know your issues
Post by: Breezy Point on February 20, 2018, 12:17:35 PM
OK, for a start they can fix the website which is in very sad shape with many issues. I don't think we need to cut them any slack for the lack of quality and the loss of features as they race to be the worst instead of the best as they once were. Here is a link to 179 reviews:

https://www.sitejabber.com/reviews/wunderground.com?utm_source=transactional%20email&utm_medium=email&utm_campaign=helpful%20vote%20notification&utm_content=text%3A%20see%20which%20review#214
Title: Re: WU - Let us know your issues
Post by: azchrisf on February 21, 2018, 09:00:11 PM
Well they fixed the station note, but broke the rest of the site.
9 times out of 10 this is all you get when you try and look at your Dashboard:

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Title: Re: WU - Let us know your issues
Post by: leoschulz on February 21, 2018, 09:42:08 PM
Well azchrisf I'm going to quit complaining about my Favorites and a little missing data.  I don't have your issues.
Title: Re: WU - Let us know your issues
Post by: WSWeather on February 21, 2018, 09:53:44 PM
Well azchrisf I'm going to quit complaining about my Favorites and a little missing data.  I don't have your issues.
You will.  They've quit trying to save it and now the roof is caving in.

They're sending out surveys which basically are about what we want them to put on the weather.com site.  The days of WU are very limited...I wouldn't be surprised if it were gone by July.
Title: Re: WU - Let us know your issues
Post by: rormeister on February 21, 2018, 10:06:00 PM
The silence from WU is defening. It would be such a shame to lose their services, but as pointed out in other posts, their reputation is very tarnished. Such a classic example of big fish eating little fish and spitting them out cuz they taste funny.
Title: Re: WU - Let us know your issues
Post by: WSWeather on February 21, 2018, 10:08:22 PM
Such a classic example of big fish eating little fish and spitting them out cuz they taste funny.
Unfortunately, it wasn't spat out...it came from the other end.
Title: Re: WU - Let us know your issues
Post by: Breezy Point on February 21, 2018, 10:13:12 PM
The silence from WU is defening. It would be such a shame to lose their services, but as pointed out in other posts, their reputation is very tarnished. Such a classic example of big fish eating little fish and spitting them out cuz they taste funny.

What’s really sad is that the big fish is IBM. I worked on their software for years and their quality was impeccable. To me it looks like they have lost the ability to manage software and run quality projects. I would never again recommend their products, either hardware or software. My station will not be transferred to Weather.com. During the past six months I have developed my own capability to capture and analyze my data. I also have my data posted at another site now for those people in my neighborhood that use it.
Title: Re: WU - Let us know your issues
Post by: WheatonRon on February 21, 2018, 10:14:47 PM
Well azchrisf I'm going to quit complaining about my Favorites and a little missing data.  I don't have your issues.
You will.  They've quit trying to save it and now the roof is caving in.

They're sending out surveys which basically are about what we want them to put on the weather.com site.  The days of WU are very limited...I wouldn't be surprised if it were gone by July.

I think you are getting carried away. I would be very surprised if WU went away by July or anytime soon. I don’t think IBM would tarnish its image that way. I have noticed marginal improvement in how my WU page is displayed—in particular, my “gold star” stays around rather than going to Puerto Rico on vacation. That said, IBM has a long way to go to make us weather enthusiasts feel good about WU and life in general.
Title: Re: WU - Let us know your issues
Post by: azchrisf on February 21, 2018, 10:18:38 PM
I'm not the only one having the issue with a blank dashboard, it's been posted elsewhere.
Seems like everyone finds a different bug with the site - this is seriously laughable, but at the same time, what can we do about it? That's the sadder part.
Title: Re: WU - Let us know your issues
Post by: Intheswamp on February 21, 2018, 10:35:20 PM
Just ride it out and hope that WU can make it.  Places for weather hobbyists to present their data are all good.  WU, being one of, if not the largest, hosts for our data.  I'd hate to see them go by the wayside.  My data is still uploading to them...and will continue on for them to use...or not.  If they decide to close the door I will naturally shut down the feed, but until them...let it roll.  ;)
Title: Re: WU - Let us know your issues
Post by: WSWeather on February 21, 2018, 10:50:42 PM
the largest, hosts for our data.  I'd hate to see them go by the wayside.
IBM bought WU for the PWS network.  It is used to feed Watson's weather forecasting AI engine (https://www.ibm.com/weather) which IBM sells for huge money to corporations which need microclimate weather data.  Putting on my Carnac the Magnificent (kids, ask your parents who that is) hat, I predict that the PWS pages and data will be migrated over to weather.com and sooner rather than later.  It is not cost effective to run both sites and since WU appears to be mortally wounded it makes more sense to gather up what value remains and apply it to weather.com, which IBM also owns.  The WU site has been severely broken since the latest "upgrade" was pushed out in September, and it just keeps getting worse.

Title: Re: WU - Let us know your issues
Post by: lstrip on February 24, 2018, 04:31:32 PM
Please consider updating Wundermap so that it available again on Iphone and Ipad. This app was the go to app for many PWS owners and users. The details of the app were unsurpassed. I was told by WU to use Storm as a replacement but, Storm does not even come close to the ease of use and PWS detail.
Thanks for listening.
Nice to know WU is still dedicated to PWS users.
Larry Stripling
Title: Re: WU - Let us know your issues
Post by: WSWeather on February 24, 2018, 04:56:58 PM
Nobody from WU has even looked at this since January 22.  It's over.
Title: Re: WU - Let us know your issues
Post by: rormeister on February 24, 2018, 05:16:00 PM
 [ You are not allowed to view attachments ]

Nobody from WU has even looked at this since January 22.  It's over.
Title: Re: WU - Let us know your issues
Post by: azchrisf on February 25, 2018, 02:10:35 AM
I think the only true way we will get their attention is to stop sending data to them.
Once alot of stations stop uploading data to them, they will notice and do something - because it's hitting them in the pocketbook.
They don't have as much data to sell = loss of profit or customers.

That's just about the only way to make a company sit up and take notice in this day and age - which is sad.
Title: Re: WU - Let us know your issues
Post by: Intheswamp on February 25, 2018, 10:12:52 AM
I think the only true way we will get their attention is to stop sending data to them.
Once alot of stations stop uploading data to them, they will notice and do something - because it's hitting them in the pocketbook.
They don't have as much data to sell = loss of profit or customers.

That's just about the only way to make a company sit up and take notice in this day and age - which is sad.
Well, I'm going to keep sending my data for the foreseeable future.  If they fail and have good data from me and folks like me then shame on them.  On the other hand, if they fail because data that the system has grown to accommodate and now depends on is suddenly withdrawn, then shame on me.  Yes, they're struggling, and may not make it, but they have given many hobbyists a place to present their weather data to the public for years and to this date have WU has not charged me a single penny for doing so.  So what if they make some $$$ from my data.  If that is/was an issue for me, then it's easy to turn my feed off to them.  But, it's not an issue for me...I've said it before, they can either use or not use my data. 

Boycott?...deprive them of the data that they need to make things work?  Why be part of the problem?  I'll continue to give them what they need to work the problems out and if they close up shop then it's on them...not me.
Title: Re: WU - Let us know your issues
Post by: zackdog on February 25, 2018, 10:21:08 AM
Well, I'm going to keep sending my data for the foreseeable future.  If they fail and have good data from me and folks like me then shame on them.  On the other hand, if they fail because data that the system has grown to accommodate and now depends on is suddenly withdrawn, then shame on me.  Yes, they're struggling, and may not make it, but they have given many hobbyists a place to present their weather data to the public for years and to this date have WU has not charged me a single penny for doing so.  So what if they make some $$$ from my data.  If that is/was an issue for me, then it's easy to turn my feed off to them.  But, it's not an issue for me...I've said it before, they can either use or not use my data. 

Boycott?...deprive them of the data that they need to make things work?  Why be part of the problem?  I'll continue to give them what they need to work the problems out and if they close up shop then it's on them...not me.

Very well stated, I totally agree.  I have had almost no issues since late January, even with webcams.

Mark
Title: Re: WU - Let us know your issues
Post by: mmorris on February 25, 2018, 01:41:29 PM
I'll keep sending data as long as it free as I gave up on my own web site and web server as it was just a pain to maintain. I feel WU pain having to keep hacker out and the web changing my simple html page could not display thing then it wouldn't scale right  :oops: computer crashes backup not installing thing back right. So if they die it would be ok I no longer care about the data if it get lost as no one else in the world is going to care if Miles is doing weather. Nowadays weather is a Dime a dozen. As long as my home display show me what is going on in almost real time I'm good very seldom look at any one else's web site or WU stuff. I often wonder who is actually viewing. Mostly you see people use a corp weather App on there phone
Title: Re: WU - Let us know your issues
Post by: leoschulz on February 28, 2018, 01:56:52 PM
Well it is my turn in the barrel with WU. I spoke to soon. I get nothing.  KORNEWPO10
Title: Re: WU - Let us know your issues
Post by: Glenn on February 28, 2018, 02:42:55 PM
Well it is my turn in the barrel with WU. I spoke to soon. I get nothing.  KORNEWPO10

Hope it gets sorted out. Did you update your status with the "WU Is working on it" part?
Title: Re: WU - Let us know your issues
Post by: rormeister on February 28, 2018, 02:46:08 PM
Well it is my turn in the barrel with WU. I spoke to soon. I get nothing.  KORNEWPO10

I just pinged your page. Looks like it’s out of it’s slumber from midnight. 2 blips are showing up at the moment.
Title: Re: WU - Let us know your issues
Post by: leoschulz on February 28, 2018, 03:28:00 PM
Yes I did put "WU is working on it".  I don't know if they are or not.  I'll check and see if it is up now.  They will probably take my gold star away. ](*,) ](*,)
Title: Re: WU - Let us know your issues
Post by: Glenn on March 01, 2018, 09:00:20 AM
You are up and running! Gold Star and all! I've found that even after an outage, my Gold Star stays at my CT location. Despite having the exact same setup at my VT location...no Gold Star. I've yet to figure that one out. It may be due to my station in VT running a bit cooler than the other ones close by.
Title: Re: WU - Let us know your issues
Post by: jpk1018 on March 02, 2018, 08:51:26 AM
Webcam stopped uploading since Thursday @ 16:15 checked my FTP connection and it goes through. Seems like a weekly occurrence for me, anybody else having issues.
Title: Re: WU - Let us know your issues
Post by: Eno on March 02, 2018, 09:47:29 AM
Webcam stopped uploading since Thursday @ 16:15

Same time and date on my last webcam image.  No summary for days also.

Circling the drain on the WU paper ship?

Update 3/13 first webcam image returned about a week ago and yesterday Summary also.
Title: Re: WU - Let us know your issues
Post by: antstrafer on March 02, 2018, 09:57:38 AM
Updated: 1:18 AM GMT on March 02, 2018 (13 hours ago) camera in my area

I am quoting a famous IT dude   "we went in to drain the swamp and now something is eating the alligators"
Title: Re: WU - Let us know your issues
Post by: Felix1 on March 03, 2018, 07:54:38 AM
So did that "Tiger Team" exhaust the man hours management allotted to fixing WU's most serious problems? Appears they packed up in the dark of the night and headed off to fight the next fire without so much as an Adiós or maybe Auf Wiedersehen.

Nothing on the Trello site either.

Well, they did some good but I see there was no attempt at installing an outage (status) page and looks like questions to the support e-mail continue to be ignored. Even William seems to be MIA.

Doesn't bode well for the long-term existence of WU. Maybe that survey a couple weeks ago was indeed a harbinger of where things are headed.
Title: Re: WU - Let us know your issues
Post by: PaulKTF on March 04, 2018, 08:00:25 PM
Hi. On the website, when I go to My Email Alerts, on that page it says my email address is unverified. I clicked on the Edit/Verify link (to try to verify the email address) but nothing happens when I click on that. is this a known bug/issue? Thanks.

EDIT- I found a workaround. The  bug reported above still exists, but if you click on My Profile and then on My Webcams it says "You haven't verified your email yet" and gives you a button to click to verify. THAT button works and send the verification email,  BUT the one in the Email Alerts section does NOT do anything at all.
Title: Re: WU - Let us know your issues
Post by: Eno on March 04, 2018, 09:34:56 PM
Hi. On the website, when I go to My Email Alerts, on that page it says my email address is unverified. I clicked on the Edit/Verify link (to try to verify the email address) but nothing happens when I click on that. is this a known bug/issue? Thanks.
You're kidding, right?
Title: Re: WU - Let us know your issues
Post by: PaulKTF on March 04, 2018, 09:38:08 PM
Hi. On the website, when I go to My Email Alerts, on that page it says my email address is unverified. I clicked on the Edit/Verify link (to try to verify the email address) but nothing happens when I click on that. is this a known bug/issue? Thanks.
You're kidding, right?

No. Why would I be?
Title: Re: WU - Let us know your issues
Post by: Jack Bowman on March 05, 2018, 02:48:17 PM
The webcam has been down for a week now. I re-linked and it has been waiting for approval for the last two days now.
Title: Re: WU - Let us know your issues
Post by: chief-david on March 05, 2018, 03:25:53 PM
The wind map needs arrows to show directions. The old one was better
Title: Re: WU - Let us know your issues
Post by: andrewcburnard on March 05, 2018, 04:30:45 PM
No Summary since Feb 23 KTXJUNCT6

Thanks

Andrew
Title: Re: WU - Let us know your issues
Post by: Glenn on March 06, 2018, 08:52:37 AM
Well, both of my stations now have Gold Stars!  :lol:

Hope things get back on track. Based on this thread and the Trello board some progress had been made a few weeks ago.
Title: Re: WU - Let us know your issues
Post by: Felix1 on March 06, 2018, 10:07:02 AM
Well, both of my stations now have Gold Stars!  :lol:


Is this an inside joke? Can't tell from the small emoticon on my phone.


Or are you surprised that the criteria has been relaxed and everyone now gets a trophy, er... gold star?


Or do you believe you should have had the stars previously but were denied on some technicality? And now it's been made 'right.'
Title: Re: WU - Let us know your issues
Post by: rormeister on March 06, 2018, 10:59:33 AM
Well...you don't see this every day.... Houston?
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Title: Re: WU - Let us know your issues
Post by: WSWeather on March 06, 2018, 11:05:38 AM
Well...you don't see this every day.... Houston?
It's a feature.
Title: Re: WU - Let us know your issues
Post by: rormeister on March 06, 2018, 11:09:37 AM
Well...you don't see this every day.... Houston?
It's a feature.

Maybe this:
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Title: Re: WU - Let us know your issues
Post by: dupreezd on March 06, 2018, 11:16:45 AM
Quote
Well...you don't see this every day.... Houston?

It is trigonometry weather   :lol:
Title: Re: WU - Let us know your issues
Post by: rormeister on March 06, 2018, 11:24:23 AM
Quote
Well...you don't see this every day.... Houston?

It is trigonometry weather   :lol:
Perhaps turbulence in the space/time continuum. Or, one of these anomalies:
Title: Re: WU - Let us know your issues
Post by: Glenn on March 06, 2018, 02:41:56 PM
Well, both of my stations now have Gold Stars!  :lol:


Is this an inside joke? Can't tell from the small emoticon on my phone.


Or are you surprised that the criteria has been relaxed and everyone now gets a trophy, er... gold star?


Or do you believe you should have had the stars previously but were denied on some technicality? And now it's been made 'right.'

There's been some debate over how the Gold Star system works. My VT station hasn't had one for weeks; despite having regular reporting intervals and whatnot. Today, it just showed up. My CT station had a few bumps in the road (Acurite would drop for hours at a time) and my Gold Star remained. Honestly, not a big deal. Just more of a light-heated topic around here.

And nice find on the Trello activity! That's a good sign.
Title: Re: WU - Let us know your issues
Post by: WSWeather on March 06, 2018, 04:16:06 PM
And nice find on the Trello activity! That's a good sign.
Not sure how releasing a "fix" with more bugs in it than what it was fixing is a good sign.  It just keeps getting worse.
Title: Re: WU - Let us know your issues
Post by: Eno on March 07, 2018, 10:30:07 AM
Well...you don't see this every day.... Houston?
Three dimensional graphs. Unclear what the units are on the z-axis however.  /s/
Title: Re: WU - Let us know your issues
Post by: rormeister on March 07, 2018, 10:39:11 AM
Quote
Three dimensional graphs. Unclear what the units are on the z-axis however.  /s/
Perhaps the result of efforts to resuscitate the Flux Capacitor and doing a quick jump back in time?
Title: Re: WU - Let us know your issues
Post by: woodisgood on March 07, 2018, 11:31:56 AM
No data has been appearing in the "Summary" section for one of my two WU sites for several weeks. Here's the link to the site not showing any summary data:

https://www.wunderground.com/personal-weather-station/dashboard?ID=KIDKENDR2
Title: Re: WU - Let us know your issues
Post by: ConligWX on March 07, 2018, 12:30:41 PM
Maybe this:
(https://www.wxforum.net/index.php?action=dlattach;topic=33651.0;attach=30339;image)

Or creating them  \:D/ =D&gt;
Title: Re: WU - Let us know your issues
Post by: konz on March 07, 2018, 02:46:26 PM
RECOMMENDATION to Weather Underground: Use the power of GIS and a Big Data Store to capture, store, analyze, notify, and report from your PWS data and webcam images using the ESRI GeoEvent server.  It is perfectly suited for this task.  https://enterprise.arcgis.com/en/geoevent/
Title: Re: WU - Let us know your issues
Post by: Jack Bowman on March 08, 2018, 09:49:28 AM
Still no webcams on KCOFORTC64. Still awaiting approval... Frustrating! 
Title: Re: WU - Let us know your issues
Post by: rormeister on March 08, 2018, 10:00:00 AM
Still no webcams on KCOFORTC64. Still awaiting approval... Frustrating!
When this was happening to me, I just kept slamming images their way. I don't know if there is any automation to the approval process, but it's worked in the past.  Otherwise, we need more comments on this Trello item:
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Title: Re: WU - Let us know your issues
Post by: daman on March 09, 2018, 06:33:00 PM
I thought they had favorites figured out and fixed? I have 4 saved but only two are showing up? anyone else?


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Title: Re: WU - Let us know your issues
Post by: WSWeather on March 09, 2018, 07:17:30 PM
It's still screwed up.  I have one I can't delete because it spawns two more (and sometimes five or six), plus one which when I select it bungles up the PWS identifier so bad that the next page load makes the link 404.  Saving my own PWS as a favorite results in one in the next town being "saved" instead, and "home" doesn't work right at all.

Title: Re: WU - Let us know your issues
Post by: rormeister on March 09, 2018, 07:33:56 PM
Favorites is still broken. I try to make my own page a Favorite. After saving it, it keeps reverting to a PWS across the hill from me, and mine is not in the list to change it. If/when I do find my station (usually by accessing the Wundermaps) and save it again, it reverts to the other station but with empty data. Looking at the URL:

https://www.wunderground.com/weather/us/wa/redmond/98053

...it appears that “Favorite” stations aren’t PWS specific, but rather ZipCode general.
Title: Re: WU - Let us know your issues
Post by: casa manana on March 11, 2018, 01:38:39 PM
A new RECORD!!!   My summary and history data have not been loading on WU website since 22 February.  That's one day longer than this bug has ever lasted before!!!

Oh wait, that's not a good thing is it.





Title: Re: WU - Let us know your issues
Post by: astrokareny on March 12, 2018, 01:02:25 AM
...it appears that “Favorite” stations aren’t PWS specific, but rather ZipCode general.
Several months ago I found somewhere on the WU site that the default station for a particular city is the one closest to the “center” of the city (however that might be determined). There does not seem to be a way to change that. So I saved my station to my bookmarks bar - one click access. It works for me in Safari, Edge, and Chrome - the only browsers I’ve tried. I no longer rely on WU’s Favorites except for places where I only want the city and don’t care whose station comes up.
Title: Re: WU - Let us know your issues
Post by: Mike Fitz on March 22, 2018, 06:40:36 PM
Submitted this on the Trello board, but is anyone else using Chrome having this issue? In Chrome Version 65.0.3325.181, I'm missing all content on forecast pages today except current temp and today/tonight/and tomorrow. 10 day forecast page is blank, radar on the forecast page is blank, favorites are blank, and everything below (all sections including nearby stations have no content). My station page works fine, radar, summary, graphs are all there it's just the forecast pages.

Deleted cookies, temp files, logged out and back in, no change. Works fine in Firefox.

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Title: Re: WU - Let us know your issues
Post by: rormeister on March 23, 2018, 12:21:45 PM
Submitted this on the Trello board, but is anyone else using Chrome having this issue?
Mike, this seems to be symptomatic of all the ongoing data issues. Everything is still hit or miss, regardless of the Trello "Status - Closed". If you look closely at the image, the dates are even screwed up on the Today/Tonight/Tomorrow.  How can Tonight be 3/23 AND tomorrow?  I sure hope the WUTeam (pronounced WhatTeam) is still working the problem. They have been silent for weeks.   ](*,)
Title: Re: WU - Let us know your issues
Post by: Mike Fitz on March 23, 2018, 12:26:06 PM
Submitted this on the Trello board, but is anyone else using Chrome having this issue?
Mike, this seems to be symptomatic of all the ongoing data issues. Everything is still hit or miss, regardless of the Trello "Status - Closed". If you look closely at the image, the dates are even screwed up on the Today/Tonight/Tomorrow.  How can Tonight be 3/23 AND tomorrow?  I sure hope the WUTeam (pronounced WhatTeam) is still working the problem. They have been silent for weeks.   ](*,)

I went so far as to roll back my Win 7 OS by a week after resetting and re-installing Chrome twice, still blank content on forecasts. I give up.
Title: Re: WU - Let us know your issues
Post by: rormeister on March 23, 2018, 12:27:51 PM
Submitted this on the Trello board, but is anyone else using Chrome having this issue?
Mike, this seems to be symptomatic of all the ongoing data issues. Everything is still hit or miss, regardless of the Trello "Status - Closed". If you look closely at the image, the dates are even screwed up on the Today/Tonight/Tomorrow.  How can Tonight be 3/23 AND tomorrow?  I sure hope the WUTeam (pronounced WhatTeam) is still working the problem. They have been silent for weeks.   ](*,)

I went so far as to roll back my Win 7 OS by a week after resetting and re-installing Chrome twice, still blank content on forecasts. I give up.
Blame it on the weather?  :roll:
Title: Re: WU - Let us know your issues
Post by: Northwoodsman on March 24, 2018, 07:57:21 PM
Summary data has not showed for my station since Saturday March 17.  Here we go again!
Title: Re: WU - Let us know your issues
Post by: daman on March 24, 2018, 08:02:00 PM
Summary data has not showed for my station since Saturday March 17.  Here we go again!
I just checked I can see your summary?
Title: Re: WU - Let us know your issues
Post by: Northwoodsman on March 26, 2018, 06:01:14 PM
Summary data has not showed for my station since Saturday March 17.  Here we go again!
I just checked I can see your summary?

Hmmm.  I just checked again and when I try to view "monthly" summary, the tabular data as well as the graphical data shows nothing past March 17.  I'd show you a screenshot but not sure how to post that in my response. :sad:
Title: Re: WU - Let us know your issues
Post by: daman on March 26, 2018, 06:12:45 PM
Summary data has not showed for my station since Saturday March 17.  Here we go again!
I just checked I can see your summary?



Hmmm.  I just checked again and when I try to view "monthly" summary, the tabular data as well as the graphical data shows nothing past March 17.  I'd show you a screenshot but not sure how to post that in my response. :sad:

Hmmm this is what I see?....

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Title: Re: WU - Let us know your issues
Post by: Northwoodsman on March 26, 2018, 08:46:47 PM
Summary data has not showed for my station since Saturday March 17.  Here we go again!
I just checked I can see your summary?



Hmmm.  I just checked again and when I try to view "monthly" summary, the tabular data as well as the graphical data shows nothing past March 17.  I'd show you a screenshot but not sure how to post that in my response. :sad:

Hmmm this is what I see?....

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You can see it but I can't.  Weird.  First screenshot shows blank summary data for March 26.  Second screenshot shows no history data after March 17.
 [ You are not allowed to view attachments ]

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Title: Re: WU - Let us know your issues
Post by: daman on March 26, 2018, 08:56:16 PM
What browser? I use ie11
Title: Re: WU - Let us know your issues
Post by: Northwoodsman on March 26, 2018, 09:06:00 PM
What browser? I use ie11

Same here (ie11).  Just tried Edge and no difference.  Not sure if Chrome or Firefox will be different but might try those to see.
Title: Re: WU - Let us know your issues
Post by: daman on March 26, 2018, 09:15:30 PM
What browser? I use ie11

Same here (ie11).  Just tried Edge and no difference.  Not sure if Chrome or Firefox will be different but might try those to see.
Your screen shots looks like  your browser is edge?
Title: Re: WU - Let us know your issues
Post by: VE7FQN on March 27, 2018, 01:37:56 AM
Welcome to this forum Sean!

I have a question regarding your canadian station lists. Why would you think the provinces of Canada are countries? I find it a bit amusing.

Thanks, Doug
Title: Re: WU - Let us know your issues
Post by: WSWeather on March 27, 2018, 01:48:25 AM
Welcome to this forum Sean!

I have a question regarding your canadian station lists. Why would you think the provinces of Canada are countries? I find it a bit amusing.

Thanks, Doug
Don't waste your time.  "Sean" hasn't been here since January.

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Title: Re: WU - Let us know your issues
Post by: mmorris on March 27, 2018, 07:23:05 AM
Seem like lots of stuff broken this morning... :???:
Title: Re: WU - Let us know your issues
Post by: Mike Fitz on March 27, 2018, 11:49:18 AM
Well, after having most of the forecast page missing and wundermap blank in Chrome I started using Firefox since it was still working. Just opened Firefox today and it updated itself and now the same thing is happening there. I did a hard refresh and the forecast page finally filled in, hard refresh on the wundermap and it's working but things aren't looking promising. Unfortunately a hard refresh doesn't have any effect in Chrome...
Title: Re: WU - Let us know your issues
Post by: DoctorKnow on March 27, 2018, 12:44:12 PM
Still waiting for a dynamic map and not something that auto refreshes every 3 minutes...
Title: Re: WU - Let us know your issues
Post by: meteothes.gr on March 27, 2018, 04:42:54 PM
WU has stopped updating monthly and yearly data after March 20th. WU code: ITHESSAL7.

Daily and weekly data are being updated normally.

WD reports successful updates!

Thanos
Title: Re: WU - Let us know your issues
Post by: rormeister on March 29, 2018, 11:02:07 AM
Don't waste your time.  "Sean" hasn't been here since January.
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Remember this one?  Thanks for the memories:
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Title: Re: WU - Let us know your issues
Post by: Intheswamp on March 31, 2018, 08:19:54 AM
Interestingly I'm not seeing all these issues that ya'll are talking about.  I just checked my graphs and they seem to be working ok.  I even pulled one up for an entire year.  Maybe I'm misunderstanding the problem?  Here is a screen capture of my monthly chart... ?

(https://farm1.staticflickr.com/899/39325161710_98936f22cd_c.jpg) (https://flic.kr/p/22V2Jvu)WUgraph20180331 (https://flic.kr/p/22V2Jvu) by Intheswamp (https://www.flickr.com/photos/71532701@N07/), on Flickr
Title: Re: WU - Let us know your issues
Post by: Intheswamp on March 31, 2018, 08:23:44 AM
I see the previous posts were a few days ago.  Maybe the guys at WU are working and fixing things as everybody fusses...???  :grin:
Title: Re: WU - Let us know your issues
Post by: meteothes.gr on March 31, 2018, 08:37:59 AM
I see the previous posts were a few days ago.  Maybe the guys at WU are working and fixing things as everybody fusses...???  :grin:

Well, who knows!  :roll: The problem for me applies to monthly and yearly data! Weekly and Daily are updated fine...

Have a look here:

monthly:
https://www.wunderground.com/personal-weather-station/dashboard?ID=ITHESSAL7#history/s20180301/e20180331/mmonth (https://www.wunderground.com/personal-weather-station/dashboard?ID=ITHESSAL7#history/s20180301/e20180331/mmonth)

and yearly:
https://www.wunderground.com/personal-weather-station/dashboard?ID=ITHESSAL7#history/s20170330/e20180331/myear (https://www.wunderground.com/personal-weather-station/dashboard?ID=ITHESSAL7#history/s20170330/e20180331/myear)

Thanos
Title: Re: WU - Let us know your issues
Post by: a55bruce on March 31, 2018, 09:40:00 AM
Well, who knows!  :roll: The problem for me applies to monthly and yearly data! Weekly and Daily are updated fine...
monthly:
https://www.wunderground.com/personal-weather-station/dashboard?ID=ITHESSAL7#history/s20180301/e20180331/mmonth (https://www.wunderground.com/personal-weather-station/dashboard?ID=ITHESSAL7#history/s20180301/e20180331/mmonth)

and yearly:
https://www.wunderground.com/personal-weather-station/dashboard?ID=ITHESSAL7#history/s20170330/e20180331/myear (https://www.wunderground.com/personal-weather-station/dashboard?ID=ITHESSAL7#history/s20170330/e20180331/myear)

Thanos
I see your Summary Table is empty on the DAILY plot, just like mine.
This issue appears to be a random problem, some sites are fine while others are....  :cry: :evil: ](*,)
https://www.wunderground.com/personal-weather-station/dashboard?ID=KPARENFR7#history
Bruce
Title: Re: WU - Let us know your issues
Post by: daman on March 31, 2018, 09:50:54 AM
I can see all you guy's info!, I think it's a system/ browser issue.
Title: Re: WU - Let us know your issues
Post by: Intheswamp on March 31, 2018, 10:06:13 AM
Hmmm.  Well, here's mine...

Monthly...
https://www.wunderground.com/personal-weather-station/dashboard?ID=KALRUTLE2&cm_ven=localwx_pwsdash#history/s20180301/e20180331/mmonth

Yearly...
https://www.wunderground.com/personal-weather-station/dashboard?ID=KALRUTLE2&cm_ven=localwx_pwsdash#history/s20170330/e20180331/myear

Title: Re: WU - Let us know your issues
Post by: Intheswamp on March 31, 2018, 10:08:44 AM
I can see all you guy's info!, I think it's a system/ browser issue.
Neither of their charts goes past the 20th'ish in my browser...refreshed, Ctrl-F5,....  ???
Title: Re: WU - Let us know your issues
Post by: konz on March 31, 2018, 10:09:03 AM
I'm having the same issue - not showing summary data or monthly and yearly data in the graphs since 3/20/2018.  We can only speculate why this is occurring until we get answers from WU.  The only saving grace is that the data is visible in the table, so it's not lost.  Once the tables stop displaying data, I'm out.
https://www.wunderground.com/personal-weather-station/dashboard?ID=KTXARLIN46&cm_ven=localwx_pwsdash#history/s20180301/e20180331/mmonth

Weekly mode graph looks okay, but the Summary is way off.
https://www.wunderground.com/personal-weather-station/dashboard?ID=KTXARLIN46&cm_ven=localwx_pwsdash#history/s20180324/e20180331/mweek



Well, who knows!  :roll: The problem for me applies to monthly and yearly data! Weekly and Daily are updated fine...
monthly:
https://www.wunderground.com/personal-weather-station/dashboard?ID=ITHESSAL7#history/s20180301/e20180331/mmonth (https://www.wunderground.com/personal-weather-station/dashboard?ID=ITHESSAL7#history/s20180301/e20180331/mmonth)

and yearly:
https://www.wunderground.com/personal-weather-station/dashboard?ID=ITHESSAL7#history/s20170330/e20180331/myear (https://www.wunderground.com/personal-weather-station/dashboard?ID=ITHESSAL7#history/s20170330/e20180331/myear)

Thanos
I see your Summary Table is empty on the DAILY plot, just like mine.
This issue appears to be a random problem, some sites are fine while others are....  :cry: :evil: ](*,)
https://www.wunderground.com/personal-weather-station/dashboard?ID=KPARENFR7#history
Bruce
Title: Re: WU - Let us know your issues
Post by: konz on March 31, 2018, 10:33:39 AM
Don't waste your time.  "Sean" hasn't been here since January.
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Remember this one?  Thanks for the memories:
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Oh yes, those were the days.  Enjoy.

https://youtu.be/y3KEhWTnWvE
Title: Re: WU - Let us know your issues
Post by: rormeister on March 31, 2018, 01:02:22 PM
Don't waste your time.  "Sean" hasn't been here since January.
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Remember this one?  Thanks for the memories:
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Oh yes, those were the days.  Enjoy.

https://youtu.be/y3KEhWTnWvE

At least http://blog.wikispaces.com/ (http://blog.wikispaces.com/) (WikiSpaces) has the decency of keeping their troops informed.
Title: Re: WU - Let us know your issues
Post by: meteothes.gr on March 31, 2018, 01:39:46 PM
No, it is definitely not a browser issue! I have Opera, Firefox, IE, Edge, Chrome installed on my system to check my webpages functionality and the problem looks the same everywhere, even having the cache erased. I've had the same issue last January and it was resolved after WU fixed a problem.

Thanos
Title: Re: WU - Let us know your issues
Post by: daman on March 31, 2018, 01:58:17 PM
I can see most of these accounts except Bruce's summary.

W10 home(1709)Build(16299.309)
IE11
Title: Re: WU - Let us know your issues
Post by: a55bruce on March 31, 2018, 08:02:22 PM
I can see most of these accounts except Bruce's summary.

W10 home(1709)Build(16299.309)
IE11
daman
Can you see meteothes.gr daily summary table? :?
https://www.wunderground.com/personal-weather-station/dashboard?ID=ITHESSAL7#history

It's empty for me, and confirmed with 3 browsers and 2 computers.
Likewise with these (local to me) sites.
https://www.wunderground.com/personal-weather-station/dashboard?ID=KPABUTLE27#history
https://www.wunderground.com/personal-weather-station/dashboard?ID=KPAVALEN8#history
Title: Re: WU - Let us know your issues
Post by: Intheswamp on March 31, 2018, 08:10:36 PM
I'm not Daman, but they're all empty for me.
Title: Re: WU - Let us know your issues
Post by: PraveenC31 on April 03, 2018, 02:15:29 AM
My daily summary dissappeared overnight, IBANGALO9.
Title: Re: WU - Let us know your issues
Post by: Glenn on April 03, 2018, 09:00:19 AM
Summary info is gone for my VT station, but still populated for my CT station.

Thankfully, the PWS weather app I use on my phone keeps a tally of the high/low ect data so that's a fallback for now.
Title: Re: WU - Let us know your issues
Post by: Mike Fitz on April 03, 2018, 09:20:39 AM
My daily summary is now missing again as well. On the plus side my forecast pages mysteriously started filling in after a week of missing content. on the minus side favorites on the forecast page are missing again and it's showing the default "popular cities".

Seems like every week something breaks again and the team that started working on fixes has gone MIA.  The Trello board (https://trello.com/b/hqC0tb0u/weather-underground) is full of people with missing data and other complaints but not a peep from the team. Awesome.
Title: Re: WU - Let us know your issues
Post by: WSWeather on April 06, 2018, 12:26:48 PM
Well, this is new...LOL:

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SNOWNADO!

{shakes head, walks away}
Title: Re: WU - Let us know your issues
Post by: PraveenC31 on April 06, 2018, 01:16:56 PM
My daily summary is back again after 3 days   :-)
Title: Re: WU - Let us know your issues
Post by: Glenn on April 06, 2018, 01:36:26 PM
My daily summary is back again after 3 days   :-)

Mine was still missing this AM...but is back now.  =D&gt;
Title: Re: WU - Let us know your issues
Post by: daman on April 06, 2018, 02:19:45 PM
Well, this is new...LOL:

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SNOWNADO!

{shakes head, walks away}
Not new I've had this for a wile now. :roll:
Title: Re: WU - Let us know your issues
Post by: Mtnviper on April 06, 2018, 09:33:36 PM
Me too.  Reported it on the Trello thread on 3/31/18.  Benjamin Fletcher of WU started new Tello thread yesterday.  Maybe he'll show up here as well.  Apparently they are making progress on the weather summary that many have reported as missing.  \:D/
Title: Re: WU - Let us know your issues
Post by: Mike Fitz on April 06, 2018, 09:50:37 PM
My summary started showing up again late this afternoon. Maybe the WU tech team needed a vacation after the battering they've been getting for the past couple of months. Glad to see they didn't give up and walk out the door, I still have hope.
Title: Re: WU - Let us know your issues
Post by: meteothes.gr on April 07, 2018, 09:10:49 AM
The problem with monthly and yearly reports has been resolved! 8-)

Thanos
Title: Re: WU - Let us know your issues
Post by: Northwoodsman on April 07, 2018, 09:48:02 AM
Except for 6 days of missing monthly data between March 17-23, the rest of my summary data is back and up to date! =D&gt; \:D/
Title: Re: WU - Let us know your issues
Post by: daman on April 07, 2018, 02:24:37 PM
That's strange how some lose it and some don't, mine hasn't missed a beat. Glad you guys are back up.  =D&gt;
Title: Re: WU - Let us know your issues
Post by: DoctorKnow on April 09, 2018, 03:19:38 PM
My history graph is updating every 3 minutes, and sometimes every minute this afternoon. Those guys must still be trying to make things better, at least in some ways?
Title: Re: WU - Let us know your issues
Post by: leoschulz on April 09, 2018, 10:22:20 PM
I hope so.
Title: Re: WU - Let us know your issues
Post by: Glenn on April 10, 2018, 08:34:53 AM
My station graphs are updating in less than 5 minute intervals today. Never had that happen before. Seems they are updating every 2-3 minutes.
Title: Re: WU - Let us know your issues
Post by: rormeister on April 10, 2018, 11:11:15 PM
I wonder what will happen when WU dumps their several hundred thousand PWS data providers. They stopped accepting my data (again) today. On my personal station page I have this posted:
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Title: Re: WU - Let us know your issues
Post by: Intheswamp on April 11, 2018, 08:46:56 AM
It looks like my site is working on WU.   :-k

I had noticed that my webcam had not been working for a while so I took a look at it.  The setup screen said it was inactive.  Everything looked OK in the setup screen so I clicked "save" or whatever and exited.  The screen changed to "waiting for approval".  I'll see in today or tomorrow what happens.  But, data seems to be ok...

Title: Re: WU - Let us know your issues
Post by: PaulMy on April 11, 2018, 08:50:13 AM
That "waiting for approval" is a permanent fixture in my webcam settings ;)

Paul
Title: Re: WU - Let us know your issues
Post by: joegr on April 11, 2018, 11:52:19 AM
My history graph is updating every 3 minutes, and sometimes every minute this afternoon. Those guys must still be trying to make things better, at least in some ways?

They fixed it, back to every five or six minutes.
Title: Re: WU - Let us know your issues
Post by: TJHuot on April 12, 2018, 09:28:05 AM
I will let you know my issues once again. My station is KMDCATON5. I have been contributing data since 2006. This station since 2010. Previously I was uploading from Santa Fe, NM station KMDSANTA14.

1. The database for my station is corrupt. I asked months ago to get this fixed. Nothing has been done. The problem has gotten worse since then as I was reviewing my data and found 90+ degree days starting in January, when the problem started, then coming out of nowhere March 1 and then again April 1. Also false precipitation was logged on those same days. This would be bad enough, but I can no longer delete the bad records. Editing, by removing records no longer works. You can delete a bad record, but it comes right back.

2. Favorite stations. They come and go like the wind. The edit favorite section on the web does not function correctly. I wanted to watch Fairbanks, AK during the winter, but now I can no longer delete it from favorites.

I must ask this question. What happened to this site? It used to be excellent. Everything that I have reported here has been a feature for years but is now broken. Will anything ever get done to bring this back to the excellent quality it once was?
Title: Re: WU - Let us know your issues
Post by: Mtnviper on April 12, 2018, 02:54:17 PM
Good luck with your issues.  They (WU) don't respond anymore.  Last reply was January 19th.  Worst customer service.
Title: Re: WU - Let us know your issues
Post by: joegr on April 12, 2018, 03:16:03 PM
Good luck with your issues.  They (WU) don't respond anymore.  Last reply was January 19th.  Worst customer service.

I'm pretty sure that AcuRite is still worse than WU on that...
Title: Re: WU - Let us know your issues
Post by: Intheswamp on April 13, 2018, 08:28:49 AM
Good luck with your issues.  They (WU) don't respond anymore.  Last reply was January 19th.  Worst customer service.
Well, maybe they're not responding to posts here or maybe not even monitoring the forum anymore but apparently they are continuing to work on things.  I'll give them a UU for that.  Something tells me, though, that they are checking the forum occasionally.  My webcam's (re)authorization is still "pending" on the website, but it's only been two or three days.  As I've said before, I'll send the information and they can do with it as they will.  When I see it not being used and that it's a dead horse I'll end my uploads to them.  Until them I'll keep pushing it their way for them to use to "fix" WU.  No skin off of my nose. ;)
Title: Re: WU - Let us know your issues
Post by: Notoriousnick on May 01, 2018, 07:52:19 PM
Hi All,

Being a newbie, I've put up an FO WH-2900 [same hardware as AW WS-2902] two days ago.

While the connection to Weathercloud hasn't missed a beat, the connection to WU is very intermittent: so far my station appears to report twice a day for several minutes running, but that's it.

While I know that no one has a crystal ball with which to diagnose the issue  :grin: is it likely that this is a problem on the WU side of things and that I should just wait?

Thanks for any input!

Cheers,
Nicholas
Title: Re: WU - Let us know your issues
Post by: Notoriousnick on May 04, 2018, 08:43:53 AM
So that no one lies awake at night wondering what the solution is to my problem - I've found it!

Firmware update through WSTools/AmbientTool for my FO WH-2900 (equivalent to AW WS-2902 - AW version is not available in Australia).

Mind you, I learned all sorts of other interesting things investigating all these blind alleys  #-o :lol:

In any case, all happy now that WU is working!
Title: Re: WU - Let us know your issues
Post by: Intheswamp on May 05, 2018, 08:36:23 AM
 UUCongratulations!!!  I'm happy you got it squared away!!!

I would have told you how to fix it...but I didn't have a clue.  ;)

Enjoy!
Ed
Title: Re: WU - Let us know your issues
Post by: Notoriousnick on May 05, 2018, 08:41:10 AM
I would have told you how to fix it...but I didn't have a clue.  ;)

 :lol: :lol: :lol:
Title: Re: WU - Let us know your issues
Post by: blakamin on May 08, 2018, 02:57:03 AM
So that no one lies awake at night wondering what the solution is to my problem - I've found it!

Firmware update through WSTools/AmbientTool for my FO WH-2900


In any case, all happy now that WU is working!

Lucky you.. the moment mine connected to weathercloud, all data to WU seemed to stop (already had the fw upgrade) ](*,)

BTW, my station ID is 1 above yours. :)
Title: Re: WU - Let us know your issues
Post by: Notoriousnick on May 08, 2018, 04:08:59 AM
BTW, my station ID is 1 above yours. :)

Welcome to the club  :grin:

I upgraded the firmware to v1.1.4 using the AmbientTool app. Is that what you did?

Sounds like you might have to fiddle about a bit to work out what is going on!

Can be frustrating ...
Title: Re: WU - Let us know your issues
Post by: blakamin on May 08, 2018, 04:15:40 AM
BTW, my station ID is 1 above yours. :)

Welcome to the club  :grin:

I upgraded the firmware to v1.1.4 using the AmbientTool app. Is that what you did?

Sounds like you might have to fiddle about a bit to work out what is going on!

Can be frustrating ...

My firmware is 1.2.0... #-o
Using AmbientTool... WS Tool wouldn't connect at all.
Title: Re: WU - Let us know your issues
Post by: Notoriousnick on May 08, 2018, 04:28:46 AM
My firmware is 1.2.0... #-o
Using AmbientTool... WS Tool wouldn't connect at all.

AmbientTool should offer an firmware upgrade on the page that has your monitor details. I didn't have much luck with WSTools either  :-(

I'll check to see when you are up and running  :grin:
Title: Re: WU - Let us know your issues
Post by: blakamin on May 08, 2018, 04:41:35 AM
It does, but 1.2.0 is higher than 1.1.4
Title: Re: WU - Let us know your issues
Post by: Notoriousnick on May 08, 2018, 04:44:36 AM
It does, but 1.2.0 is higher than 1.1.4

Yeah, you'd think so, but 1.1.4 is actually the higher version. 'Upgrade' to 1.1.4 and all will be well! That's what I did - 1.2.0 wasn't working for me - I had the same problem with WU that you are having now. My station works perfectly with 1.1.4.
Title: Re: WU - Let us know your issues
Post by: blakamin on May 08, 2018, 04:46:44 AM
How did you get it to do the upgrade? Anything I click on just takes me to the WU setup page
Title: Re: WU - Let us know your issues
Post by: Notoriousnick on May 08, 2018, 04:54:29 AM
How did you get it to do the upgrade? Anything I click on just takes me to the WU setup page

If the last line that is in a different colour says 'Upgrade Firmware:-' without mentioning v1.1.4, then tapping that will take you to the setup page. If however it says something like 'Upgrade Firmware:- v1.1.4', then the update is available and you should be able to update by tapping that line.

I don't think the update was available to me originally, so don't know why it appeared when it did.
Title: Re: WU - Let us know your issues
Post by: blakamin on May 08, 2018, 04:56:10 AM
trying to click on that, it just takes me to the WU setup :(
Will randomly press everywhere until it works .
Title: Re: WU - Let us know your issues
Post by: Notoriousnick on May 08, 2018, 04:57:55 AM
trying to click on that, it just takes me to the WU setup :(
Will randomly press everywhere until it works .

What exactly does the last line say?
Title: Re: WU - Let us know your issues
Post by: blakamin on May 08, 2018, 04:59:35 AM
Can't tell  right now.. it currently says "Upload" at thee top and a spinning circle... How long does a FW upgrade take?
Title: Re: WU - Let us know your issues
Post by: Notoriousnick on May 08, 2018, 05:00:51 AM
Can't tell  right now.. it currently says "Upload" at thee top and a spinning circle... How long does a FW upgrade take?

Can't remember, maybe a couple of minutes. Looks like a good sign though!
Title: Re: WU - Let us know your issues
Post by: blakamin on May 08, 2018, 05:03:00 AM
Lol, fingers crossed, but it's still doing it.. does the panel do anything when it upgrades?
Title: Re: WU - Let us know your issues
Post by: Notoriousnick on May 08, 2018, 05:04:28 AM
Lol, fingers crossed, but it's still doing it.. does the panel do anything when it upgrades?

No. The panel didn't do anything. It just all suddenly worked with WU, which I wasn't expecting.
Title: Re: WU - Let us know your issues
Post by: blakamin on May 08, 2018, 05:08:19 AM
Ok, that failed.. I have

upgrade firmware: 1.1.4

in blue but clicking anywhere just  takes me to a "weather server" page.
Title: Re: WU - Let us know your issues
Post by: Notoriousnick on May 08, 2018, 05:16:44 AM
...and on the line above that it has that you are still on firmware 1.2.0?

Maybe try again. Close app, restart it. App might be hauling firmware off internet, so your connection to internet on phone would need to be OK I suspect.

If you can do what you did again, it should (hopefully) eventually work. The principle is correct at least.
Title: Re: WU - Let us know your issues
Post by: Notoriousnick on May 08, 2018, 05:25:26 AM
You're up  =D&gt; =D&gt; =D&gt;
Title: Re: WU - Let us know your issues
Post by: blakamin on May 08, 2018, 05:32:51 AM
Lol... looks like WU might take awhile

Stupid text links.
Doesn't help I currently have multiple networks (optus and telstra cellular) until NBN sort their rubbish out for a non-standard install.
Title: Re: WU - Let us know your issues
Post by: blakamin on May 08, 2018, 05:38:53 AM
I have no idea what you did Nick, but it worked =D&gt;

Title: Re: WU - Let us know your issues
Post by: Notoriousnick on May 08, 2018, 05:40:23 AM
I have no idea what you did Nick, but it worked =D&gt;

I don't know either  :shock:

Are you still on the old firmware or did it actually change?
Title: Re: WU - Let us know your issues
Post by: Notoriousnick on May 08, 2018, 05:42:15 AM
In any case, I guess if it ain't broke, don't fix it  :lol:
Title: Re: WU - Let us know your issues
Post by: blakamin on May 08, 2018, 05:42:46 AM
I have no idea what you did Nick, but it worked =D&gt;

I don't know either  :shock:

Are you still on the old firmware or did it actually change?

Still on 1.2.0...  #-o :?
Title: Re: WU - Let us know your issues
Post by: blakamin on May 08, 2018, 05:44:27 AM
In any case, I guess if it ain't broke, don't fix it  :lol:

Not going near ambient or ws tool again while data still works!!

Thanks heaps for you time... You at least stopped  me sending it back!  :lol:
Title: Re: WU - Let us know your issues
Post by: Notoriousnick on May 08, 2018, 05:46:23 AM
No worries.

I didn't do much though. Things fixed themselves!

Enjoy!
Title: Re: WU - Let us know your issues
Post by: blakamin on May 08, 2018, 06:01:43 AM
No worries.

I didn't do much though. Things fixed themselves!

Enjoy!

Cheers (now to fix my sig)

Edit: good old html to bbcode converter :D
Title: Re: WU - Let us know your issues
Post by: WheatonRon on May 08, 2018, 08:33:18 AM
So that no one lies awake at night wondering what the solution is to my problem - I've found it!

Firmware update through WSTools/AmbientTool for my FO WH-2900


In any case, all happy now that WU is working!

Lucky you.. the moment mine connected to weathercloud, all data to WU seemed to stop (already had the fw upgrade) ](*,)

BTW, my station ID is 1 above yours. :)

I experienced the same issue when I connected to Weathercloud.net. When installing the weathercloud module in Weatherlink so I could upload my PWS data to them, it removed my settings to WU! I had to re enter my WU settings in Weatherlink and now everything is fine. This isn’t a WU issue rather either a weathercloud or Weatherlink issue. My guess it is a weathercloud issue. In short, if you sign up for weathercloud, be sure you don’t delete or change settings to others, notably WU. Had I known this, I wouldn’t have start sending my data to weathercloud. I did report this to weathercloud, and they acknowledged my email, so it will be interesting to see if they correct.
Title: Re: WU - Let us know your issues
Post by: DoctorKnow on May 08, 2018, 08:46:14 AM
Mapbox isn't working properly for me this morning. Icons not loading or real slow to appear.
Title: Re: WU - Let us know your issues
Post by: bdh on May 08, 2018, 11:35:02 AM
Really squirrely icons do not load then they load and disappear, I am not to happy with them anyway as I have acurite 5-1 and it is mounted 6' high in a totally grassy area with no shade so I get knocked off the map for most of the day as I am surrounded by davies stations now, I even added 2 solar panels to station for east and west cools down fast in evening but still about 3-5  degree higher than davies when it is sunny Also Had to start running firefox just so mapbox worked right code changed this year and they do not support chrome anymore, I just use firefox for weather stuff. :-( :-( :-(
Title: Re: WU - Let us know your issues
Post by: chief-david on May 08, 2018, 01:23:32 PM
haven't had a webcam for weeks. Cant find a way to send to WU.
Title: Re: WU - Let us know your issues
Post by: DoctorKnow on May 08, 2018, 03:34:04 PM
Really squirrely icons do not load then they load and disappear, I am not to happy with them anyway as I have acurite 5-1 and it is mounted 6' high in a totally grassy area with no shade so I get knocked off the map for most of the day as I am surrounded by davies stations now, I even added 2 solar panels to station for east and west cools down fast in evening but still about 3-5  degree higher than davies when it is sunny Also Had to start running firefox just so mapbox worked right code changed this year and they do not support chrome anymore, I just use firefox for weather stuff. :-( :-( :-(

I hope the ones working on the map are trying to get the icons to update live again, like they used to on the google map. I hate the auto refresh interval. I am also seeing the icons currently disappear after loading, and only certain sides of the map are loading at one time.
Title: Re: WU - Let us know your issues
Post by: Intheswamp on May 08, 2018, 11:15:53 PM
You're up  =D&gt; =D&gt; =D&gt;

WxF?


Weird!!!
Is Wxforum.net still child friendly? 
Title: Re: WU - Let us know your issues
Post by: Captsalt on May 09, 2018, 06:57:53 AM
My Ambient WS-2902 logs perfectly to Ambient.net & Weather Cloud site. WU keeps reporting "This PWS is not reporting".
My site: https://www.wunderground.com/personal-weather-station/dashboard?ID=KMOKIRBY9

Please advise what I need to do ... or, is this a WU site issue?
Thank you for any assistance you are able to provide.
Title: Re: WU - Let us know your issues
Post by: Notoriousnick on May 09, 2018, 07:18:21 AM
Hi Captsalt,

Copy of my reply to your post in another thread is here:

I had the same thing happen to me.

I then noticed that AmbientTool offered a firmware update (to v1.1.4). I tapped that option and surprisingly, after the update, reporting to WU instantly began and hasn't missed a beat since.

There might be some other reason, but this certainly appeared to be it for me!
Title: Re: WU - Let us know your issues
Post by: Captsalt on May 09, 2018, 08:11:20 AM
Thanks for the reply. My firmware version: 4.0.0
They're offering 3.0.3
I don't have a clue what to do ... chance it?
Title: Re: WU - Let us know your issues
Post by: WheatonRon on May 09, 2018, 08:13:56 AM
My Ambient WS-2902 logs perfectly to Ambient.net & Weather Cloud site. WU keeps reporting "This PWS is not reporting".
My site: https://www.wunderground.com/personal-weather-station/dashboard?ID=KMOKIRBY9

Please advise what I need to do ... or, is this a WU site issue?
Thank you for any assistance you are able to provide.

If you just started reporting to weathercloud, that could be the problem. After installing the module for weathercloud, that process removed my WU settings. After that fix, everything is fine.
Title: Re: WU - Let us know your issues
Post by: Captsalt on May 09, 2018, 08:15:16 AM
Thanks for the reply. How did you make the fix?
Thanks again!
Title: Re: WU - Let us know your issues
Post by: Notoriousnick on May 09, 2018, 08:35:01 AM
Thanks for the reply. My firmware version: 4.0.0
They're offering 3.0.3
I don't have a clue what to do ... chance it?

OK, here down under EasyWeather is used for the firmware, not the one you're using, though the principle may be the same. Could try what WheatonRon is suggesting, though in my case, re-saving the WU settings did not do anything.

Just a hypothesis - the change of firmware to 3.0.3 may help. For EasyWeather I went from 1.2.0 to 1.1.4, which is analogous to your situation perhaps.
Title: Re: WU - Let us know your issues
Post by: WheatonRon on May 09, 2018, 08:42:23 AM
Thanks for the reply. How did you make the fix?
Thanks again!

I am using Davis Weatherlink software so settings for WU for you will be different. When you signed up with WU, they provided you a station ID and a unique password. In Weatherlink, they have a field where to enter this data. When I started uploading to weathercloud last weekend, the weathercloud settings removed my WU settings, so in Weatherlink, I had to re enter my WU station ID (KILWHEAT17, in my case) and password and life is good again.
Title: Re: WU - Let us know your issues
Post by: hazyarc on May 09, 2018, 08:52:10 AM
Not sure if it's been mentioned, but the email alert when your station stopped reporting after a few hours no longer works (I no longer get an email when my station is offline). 
Title: Re: WU - Storm App Discontinued May 24th
Post by: thstaff on May 13, 2018, 07:25:38 AM
Unfortunately it looks like the WU Storm App is completely being phased out. I got a message to upgrade to the Weathwr Cbannel Storm App Version by May 24th. I think the writing is on the wall. They will eventually mothball WU and everything will be merged into weather.com. The weather.com Storm App leaves a lot to desired. It’s more or less an everyday casual weather user. The old app has lots of helpful features.

I went ahead and paid for RadarScope and paid the extra 9 bucks annual fee to get some enhanced features.

Darn shame. WU was a great thing at its peak. They’ve gutted it now and it’s only a matter of time.
Title: Re: WU - Let us know your issues
Post by: Bingo255 on May 14, 2018, 04:05:44 PM
My weather station, KNYCITY12 seems to have vanished from the Wundermap and from my favorites.  How can I correct the problem?

mark
Title: Re: WU - Storm App Discontinued May 24th
Post by: Jack Bowman on May 24, 2018, 07:04:20 PM
Sad day for sure. The Apps are not even comparable. Really bad move! Thanks for the heads up on RadarScope.



Unfortunately it looks like the WU Storm App is completely being phased out. I got a message to upgrade to the Weathwr Cbannel Storm App Version by May 24th. I think the writing is on the wall. They will eventually mothball WU and everything will be merged into weather.com. The weather.com Storm App leaves a lot to desired. It’s more or less an everyday casual weather user. The old app has lots of helpful features.

I went ahead and paid for RadarScope and paid the extra 9 bucks annual fee to get some enhanced features.

Darn shame. WU was a great thing at its peak. They’ve gutted it now and it’s only a matter of time.
Title: Re: WU - Let us know your issues
Post by: thstaff on May 24, 2018, 07:08:18 PM
You bet. RadarScope is very good. But I still liked some of the basic tracking features on the old WU Storm App. If you’re a soccer mom it won’t matter. But for those of us that want a bit more it’s a significant loss. The new WC Storm app isn’t even in the same universe.
Title: Re: WU - Let us know your issues
Post by: WheatonRon on May 24, 2018, 08:12:23 PM
You bet. RadarScope is very good. But I still liked some of the basic tracking features on the old WU Storm App. If you’re a soccer mom it won’t matter. But for those of us that want a bit more it’s a significant loss. The new WC Storm app isn’t even in the same universe.

I agree wholeheartedly. When I received the alert that WUStorm app would no longer be supported use the replacement, Storm Radar, I was very disappointed. What used to be a good app doesn’t apply to Storm Radar-it is missing great features like identifying a NOAA radar site and then viewing its radar real time as well as projected radar in 1 hour, then separately 5 hours. Does Radar Scope have similar features?
Title: Re: WU - Let us know your issues
Post by: thstaff on May 24, 2018, 08:20:26 PM
RadarScope is pretty close to a pro tool. It has many pro features for checking storms and differing winds. Etc. it has a storm track feature but unlike WU app it doesn’t show towns affected. But does have times of General areas affected. The WC storm app redo is a pretty big fail in my opinion.

 (See attachment from a RadarScope storm I recently followed in TN) gives you an idea of what it looks like.
Title: Re: WU - Let us know your issues
Post by: DoctorKnow on May 25, 2018, 08:48:27 AM
WGHP MY FOX 8 weather uses weatherscope and this is where I go for the best live radar scans. Put it in expert mode, and you get all the beam tilts from the radars.http://myfox8.com/weather/severe-weather-radar/

Title: Re: WU - Let us know your issues
Post by: WheatonRon on May 25, 2018, 08:49:41 AM
WGHP MY FOX 8 weather uses weatherscope and this is where I go for the best live radar scans. Put it in expert mode, and you get all the beam tilts from the radars.http://myfox8.com/weather/severe-weather-radar/

Is there an app for this?
Title: Re: WU - Let us know your issues
Post by: thstaff on May 25, 2018, 08:53:19 AM
That's a good feature to have on the tilt and RadarScope allows the same. Myself and some of the other weather guys at the CBS in Charlottesville use this when we aren't in house.
Title: Re: WU - Let us know your issues
Post by: chief-david on May 25, 2018, 12:07:32 PM
Still have not reactivated my webcam. Emailed. No response.
kmnminne28
Title: Re: WU - Let us know your issues
Post by: Eno on May 25, 2018, 12:46:31 PM
That's a good feature to have on the tilt and RadarScope allows the same. Myself and some of the other weather guys at the CBS in Charlottesville use this when we aren't in house.

I've been using wX lately, I think it's android only. Free, open source. 4 tilts, screen recorder, SuperRez Reflectivity and Velocity, Echo Tops, Vertically Integrated Liquid, Differential Reflectivity, Correlation Coefficient, Specific Differential Phase, Hydrometeor Classification, Storm Relative Mean Velocity, Digital Storm Total Accumulation, Digital Accumulation Array, VAD wind profile, all GOES 16 bands imagery, Observations, and it has Soundings. I don't think it does the projected radar though.
Title: Re: WU - Let us know your issues
Post by: CW2274 on May 25, 2018, 02:54:44 PM
http://weather.cod.edu/satrad/
Title: Re: WU - Let us know your issues
Post by: ocala on May 26, 2018, 06:05:56 AM
That's a good feature to have on the tilt and RadarScope allows the same. Myself and some of the other weather guys at the CBS in Charlottesville use this when we aren't in house.

I've been using wX lately, I think it's android only. Free, open source. 4 tilts, screen recorder, SuperRez Reflectivity and Velocity, Echo Tops, Vertically Integrated Liquid, Differential Reflectivity, Correlation Coefficient, Specific Differential Phase, Hydrometeor Classification, Storm Relative Mean Velocity, Digital Storm Total Accumulation, Digital Accumulation Array, VAD wind profile, all GOES 16 bands imagery, Observations, and it has Soundings. I don't think it does the projected radar though.
I have been using wX for some time now and in my opinion it has no equal.
I think it has just about every product that NOAA puts out and is very customizable. SP?
With so much to offer there is a learning curve but once you get it set up to your liking it's pretty awesome.
https://play.google.com/store/apps/details?id=joshuatee.wx
Title: Re: WU - Let us know your issues
Post by: Intheswamp on May 26, 2018, 09:35:09 AM
Is wX put out by Hunter Research and Technology?  I see a "Wx" app listed for iOS, but not "xW"...???  Seems some of the reviewers are talking about older versions, too, so possibly this is not the app that ya'll are referring to.  Just curious.
Title: Re: WU - Let us know your issues
Post by: Reelhouse on May 26, 2018, 09:53:23 AM
 :-(  Hello guys! KSCGOOSE15 here!  So, am I reading all this right?? It seems like WU is going to be mothballed and eaten up by big daddy TWC?? Sorry I'm so late to this game, I've been sending data to WU since 2002-2003ish and have had quite a few emails back and forth with Sean over the years.
This is really sad... I hope someone finds all this work useful and not just in a corporate $$$$$ sort of way.

I figured once TWC bought everything something bad was going to happen.....

SEAN! I'm still waiting on my WU coffee mug celebrating 10+ years of good data dammit!!!!!

Lane
https://www.wunderground.com/personal-weather-station/dashboard?ID=KSCGOOSE15
 
Title: Re: WU - Let us know your issues
Post by: WSWeather on May 26, 2018, 10:47:16 AM
I figured once TWC bought everything something bad was going to happen.....

You're one purchase behind...IBM owns WU now (they bought The Weather Company) and all they are interested in, ironically, is the PWS data.
Title: Re: WU - Let us know your issues
Post by: jas340 on May 26, 2018, 11:01:27 AM
TWC has lost it's way. They don't know what their purpose is or why they even exist. This slow death of WU is excruciatingly slow. I loved the Weather Channel back in the 1980's and WU up until about 2014 or so.
Title: Re: WU - Let us know your issues
Post by: Intheswamp on May 26, 2018, 11:15:40 AM
(Sorry, this is duplicate post...posted it in another thread and thought it was this thread.  Ed )

 I wonder if us boycotting WU and CWOP will really make a difference.  I may be wrong, but do most PWS stations (Accurite, Davis, etc.,) come with software pre-focused on sending data to WU and a few other places.  I would think the majority of PWS stations do not have personal websites such as most of us here on the forum and simply enjoy having "their" data presented on WU's nice website...they're probably tickled to tell friends about their weather station being on WU.  So, they don't need access to the WU products...they're just happy to see their data online.  Depending on how many of these WU-dependent PWS owners there are WU may very well have enough data input to tell all of us to "take a hike".  I don't think they're too concerned with actual accuracy as they are with numbers to show their advertisers and investors.  Losing a few independent weather stations/websites (like us) that report to them won't harm them too much, I would think.   In doing so they take away some independent competition that was using "their" products.  It's a money-move for them, always has been.  I just think they're seeing us as a thorn in the side and that it's time to scrap us to clean up their "image".

I've been neutral during their pangs and problems.   I always figured I'd keep sending my data to them as long as they were there in an attempt to give them data to use in overcoming issues that we thought were plaguing them.  My neutrality has shifted slightly negative at this point and I will be watching.  The first verified denial of a product for use on my website (which I'm not sure what is other than a radar image on my front page which updates every *30* minutes  :?) and my data will no longer be going to them.  I feel pretty sure that I've helped them more than they've helped me through the years.  I'm not the sharpest blade in the drawer, but I know how to uncheck that little button beside WU's name in Cumulus.  ;)

Looking at things, I'm sad to say that I will most likely be unchecking that button.  No tears for WU, but I do wish them and the lemmings well...nothing personal towards the lemmings, of course!  :lol:
Title: Re: WU - Let us know your issues
Post by: konz on May 26, 2018, 12:35:47 PM
:-(  Hello guys! KSCGOOSE15 here!  So, am I reading all this right?? It seems like WU is going to be mothballed and eaten up by big daddy TWC?? Sorry I'm so late to this game, I've been sending data to WU since 2002-2003ish and have had quite a few emails back and forth with Sean over the years.
This is really sad... I hope someone finds all this work useful and not just in a corporate $$$$$ sort of way.

I figured once TWC bought everything something bad was going to happen.....

SEAN! I'm still waiting on my WU coffee mug celebrating 10+ years of good data dammit!!!!!

Lane
https://www.wunderground.com/personal-weather-station/dashboard?ID=KSCGOOSE15
 

Appears that your coffee mug contains a stout bit of 5-year old foreshadowing.   :-({|=
Title: Re: WU - Let us know your issues
Post by: thstaff on May 26, 2018, 12:40:08 PM
Hi Ed,

Like many of us, I share your frustration. I was a contract on air reporter for Weather Channel in the old days. Mid 90s until 2004 when I left the biz. WX channel was a good operation back then and didn’t own WU in those days either. WU did a great job at weather. As did Weather Channel. Once NBC Universal and ultimately IBM got hold of WU the writing has been on the wall. We first saw a glimpse of that with webcams last fall but the pushback was too great and they reversed. The ultimate goal IMHO is for them to shutter WU and bring it all under the WX CH flag. I see the IBM side (Watson) when I still do occasional on air weather in Charlottesville. Essentially IBM owns everything now. Except AccuWeather.

It’s my hope some other group of folks eventually comes along and creates something like WU originally was. Weather info. Weather enthusiasts. Not entertainment and drama as Weather
Channel and its affiliates have become these days.
Title: Re: WU - Let us know your issues
Post by: konz on May 26, 2018, 12:47:59 PM
Hi Ed,

Like many of us, I share your frustration. I was a contract on air reporter for Weather Channel in the old days. Mid 90s until 2004 when I left the biz. WX channel was a good operation back then and didn’t own WU in those days either. WU did a great job at weather. As did Weather Channel. Once NBC Universal and ultimately IBM got hold of WU the writing has been on the wall. We first saw a glimpse of that with webcams last fall but the pushback was too great and they reversed. The ultimate goal IMHO is for them to shutter WU and bring it all under the WX CH flag. I see the IBM side (Watson) when I still do occasional on air weather in Charlottesville. Essentially IBM owns everything now. Except AccuWeather.

It’s my hope some other group of folks eventually comes along and creates something like WU originally was. Weather info. Weather enthusiasts. Not entertainment and drama as Weather
Channel and its affiliates have become these days.

So, question - is CWOP the best alternative to upload data?...or does Blue have their tentacles in that too?  Any long-time users have recommendations for contributing to something worthwhile?  Where does wX get their data?  Even WeatherBug is going with CWOP now, according to an email I received from them.  Is WU doing the same thing?  It would drastically cut their overhead, by removing the direct user data ingestion part of this site and transfer that to CWOP.

TIA.
Title: Re: WU - Let us know your issues
Post by: ocala on May 26, 2018, 03:50:26 PM
Is wX put out by Hunter Research and Technology?  I see a "Wx" app listed for iOS, but not "xW"...???  Seems some of the reviewers are talking about older versions, too, so possibly this is not the app that ya'll are referring to.  Just curious.
No it was developed by a guy named Joshua Tee.  The Android version has been around for a while and I know he was beta testing an IOS version but since I use Android I haven't followed the IOS development.
Also that app is called Wx. This one I'm referring to is wX. Not too confusing eh.
Title: Re: WU - Let us know your issues
Post by: Intheswamp on May 26, 2018, 04:53:02 PM
I think they're teasing the dyslectics with those two names.   #-o
Title: Re: WU - Let us know your issues
Post by: Intheswamp on May 26, 2018, 04:56:52 PM
Hi Ed,

Like many of us, I share your frustration. I was a contract on air reporter for Weather Channel in the old days. Mid 90s until 2004 when I left the biz. WX channel was a good operation back then and didn’t own WU in those days either. WU did a great job at weather. As did Weather Channel. Once NBC Universal and ultimately IBM got hold of WU the writing has been on the wall. We first saw a glimpse of that with webcams last fall but the pushback was too great and they reversed. The ultimate goal IMHO is for them to shutter WU and bring it all under the WX CH flag. I see the IBM side (Watson) when I still do occasional on air weather in Charlottesville. Essentially IBM owns everything now. Except AccuWeather.

It’s my hope some other group of folks eventually comes along and creates something like WU originally was. Weather info. Weather enthusiasts. Not entertainment and drama as Weather
Channel and its affiliates have become these days.
Ah well, I used to refer to "Corporate America", but I think these days "Corporate World" is a better description.  Seems the $$$ ring is in all of their noses.  As for losing WU, no biggie for me, I've sent my data to them as favor to them and whoever wishes to view it...and wouldn't lose a bit of sleep if I stop that flow.  ;)
Title: Re: WU - Let us know your issues
Post by: Intheswamp on May 27, 2018, 10:25:40 AM
Btw, my new status message on WU...

Status: WeatherUnderground will begin charging me and other PWS contributors to use their data for our websites. WU's local graphs and other data are created from *our* PWS data input. WU is unfair to take but not to give. If and when WU enacts this policy I will turn my data stream off to them.

https://www.wunderground.com/personal-weather-station/dashboard?ID=KALRUTLE2&cm_ven=localwx_pwsdash

I'm not sure how many users will go to the "second" page to read this, and I don't have that many users really using the WU page.  Within a rough 35-40 mile radius I have around 15 other stations reporting to WU.  I don't know of any of those stations having a website, so will I even be noticed?  One thing that I've had since I set the WU feed up is that I have my website's URL in the "Name" field and clicking on it opens up to BeeWeather.com  ;) .  I'm not sure if it's worth it to keep it going just for the advertisement or not...both my website and the WU page doesn't get a lot of hits, but I have a few users that have let me know that they use the website...I've never heard anything from a WU user, though.
Title: Re: WU - Let us know your issues
Post by: ocala on May 27, 2018, 10:45:31 AM
I guess I missed that. Was that part of their new privacy policy?
I can't imagine why they would do that, but that is surely one of the final nails in the coffin.
Title: Re: WU - Let us know your issues
Post by: Intheswamp on May 27, 2018, 11:22:47 AM
You know something, I really don't know what WU's intentions are.  I'll wait and see, as I mentioned above.  I just feel that if WU withholds data from PWS owners and those users are contributing to data to them that would be a very unfair arrangement.  But, again, I really don't know what's going on...just chatter on the boards.  So, to keep things more "fair"(?) I did change my "status" message on WU. 

Status: There are rumors that WeatherUnderground will be making changes that adversely affect my PWS website, www.BeeWeather.com. Should this actually come to fruition I will discontinue streaming my data to WU. Local conditions, NWS forecasts, Weather Cam, ect., will still be found at BeeWeather.

I think my first one was just a knee-jerk reaction.  :oops:
Title: Re: WU - Let us know your issues
Post by: DoctorKnow on May 27, 2018, 12:01:30 PM
I am curious if WU is planning new graphics, because some of them are just so ancient looking now, especially the Wundermap, and this is how they plan to "pay" for the upgrades, or maybe the new stuff they may be rolling out will not accommodate the current and past stuff they have taken away very easily? I would really hope whatever they're doing would be a lot more "user friendly" and "operable" than the current system. I just can't imagine why you would need to announce the ending of something like API without something else going on.
Title: Re: WU - Let us know your issues
Post by: rormeister on May 28, 2018, 11:24:37 AM
Anyone beside myself annoyed at the lovely new (in your face) addition to our weather pages?

We value your privacy and want you to clearly understand the control you have over your information on all wunderground.com sites.  We have updated our Privacy Policy effective May 25, 2018.

Personally, WU continues to go downhill. I really wish there was a viable alternative. The rumors of dropping API support is just another straw on this camel's back.
Title: Re: WU - Let us know your issues
Post by: WheatonRon on May 28, 2018, 12:13:56 PM
While you might think the privacy blurb is “in your face”, the likely reason for it is because of recent government mandates (primarily coming from the EU), that a website disclose what it is doing with information it may have collected when you visit such sites. So blame the governments, not WU for this one. I believe you will only see the blurb the first time you visit WU but no more thereafter. I don’t like the direction WU is going but the blurb is not their fault for a change. All reputable websites are updating their website privacy policies. The EU requirement must be met by June 1, I believe.
Title: Re: WU - Let us know your issues
Post by: Intheswamp on May 28, 2018, 01:00:08 PM
Yep, I've got a sack full of "agreement changes" over the last few days.  I'm sure they all boil down to saying "We will use info that we get from you during your visit for whatever we wish to use it for and there's nothing you can do about.  By using our website you agree to that...or, you can leave."  Simple.
Title: Re: WU - Let us know your issues
Post by: rormeister on May 28, 2018, 02:40:54 PM
Yep, I've got a sack full of "agreement changes" over the last few days.  I'm sure they all boil down to saying "We will use info that we get from you during your visit for whatever we wish to use it for and there's nothing you can do about.  By using our website you agree to that...or, you can leave."  Simple.

Trust me, I get the EU privacy piece. But sadly WU doesn't use any cookies to 'encourage' the popup from not displaying. If like me, you have to regularly clear your cache just so WU pages will try to load correctly, you're toast. Bottom line, WU appears to given up the ghost on the PWS community.
Title: Re: WU - Let us know your issues
Post by: konz on May 28, 2018, 06:02:34 PM
I commented out my WU feed for 30-days until Jul 1st...just to see how it goes.  FOMO may get the better of me though.  :lol:
Title: Re: WU - Let us know your issues
Post by: Jstx on May 28, 2018, 08:24:20 PM
(I posted this on the WU 'Privacy Policy Popup' thread recently, it fits even better here)


"Like the OP I have been getting various privacy advisory popups for a while.
Today I got an extensive 'permissions/privacy' popup, with several "opt-in/opt-out" choices, etc.
Since I use a VPN (built into my favored Opera browser) and it shifts my IP location around the world, I assume that today I'm 'located' in Europe and got the full website disclosure. I selected some of them and submitted it.

It would be nice if our own political 'leadership' would ensure our own Net Neutrality, some ISP and telecomm regulation, and extensive privacy protections as the Euros seem to be doing.
Some of the stuff going on could set your hair afire, check out the Electronic Frontier Foundation ( eff.org ) for some info on the issues (they've been around a long time, and have lots of info on how to protect yourself online and on the ol' smartphone).

Back on WU, now a couple other functions seem to have gone wonky, like updating the "View" section. I wish that WU would quit jacking with the good working stuff.

I have one thing that used to work but doesn't anymore: I used to like to set up the "View" to show 6-8 days of graphing, with the last day(s) as the next calendar day or two. That way you get a nice graph of a week, and it automatically slides into the next day, minimizing your needing to update it.
Now if you specify the last day of the range as beyond today it comes back with a stupid 'calendar error' message, so your last day entry has to be limited to "today".

Not only that, the current day (today) always stops graphing about 1500h in the afternoon, updates/refreshes have no effect. Then you have no afternoon and evening day's graph until after a post midnight refresh.

These idiotic changes were made in the last year or so, you really have to wonder if WU swapped out their reasonably skilled IT/web design crew for a bunch of clueless scriptkiddies."
Title: Re: WU - Let us know your issues
Post by: BrianLehan on May 28, 2018, 10:47:03 PM
I only quickly skimmed through the 23 pages of this thread so maybe it has already been requested but I mainly saw posts about webcam image issues...

I would like to see WU fix the issue with the Mesonet Station data and get it to start working again. Both my VWS template and the Saratoga-Weather php scripts feature it and it has been broken for a long time now. I think it finally broke when the Weather Exchange application also stopped working which I miss too.

I also miss the today's historical highs and lows (temp and date) data which also stopped working in VWS and I have had consistency issues pulling it with the api but then again I'm not a rocket scientist when it comes to using the api.

Thanks in advance
Brian
Title: Re: WU - Let us know your issues
Post by: waiukuweather on May 28, 2018, 11:52:21 PM
I would not be expecting those things to be fixed now at all
Title: Re: WU - Let us know your issues
Post by: rormeister on May 29, 2018, 08:22:55 PM
I would not be expecting those things to be fixed now at all

And just when we say that, this happens:
(http://[attachment id=1 msg=350262][/attachment])

Does the WU Giant awaken? Time will tell...maybe.
Title: Re: WU - Let us know your issues
Post by: antstrafer on May 30, 2018, 07:57:07 AM
Error: Authorization failed. (unlimited more tries)  KTXTHALI2

what do I do now? 2 months no problems now this

this PWS is not reporting
Last updated: 5/29/2018, 2:04:19 PM,
17 hours ago

System Message
Error: Weather Underground
Title: Re: WU - Let us know your issues
Post by: catdon on May 30, 2018, 11:39:34 AM
Geez  so many different problems...For the last day my reported temp readings are bouncing up and down every few minutes...I also just noticed now my station is reporting things like soil temp, that I don't even have. Readings are fine on my other reporting sites.
Title: Re: WU - Let us know your issues
Post by: chief-david on May 30, 2018, 12:08:07 PM
I have given up. They can have data. Fine. But my webcam has not worked in 3 months. don't think it ever will.
Title: Re: WU - Let us know your issues
Post by: antstrafer on May 30, 2018, 02:42:43 PM
back up at 1215 local.   I am now getting soil temp and moisture readings also.  Wish I had soil and moisture sensors.  Anywho back to normal, whatever normal is now.  tks to whoever
fixed this 
Title: Re: WU - Let us know your issues
Post by: joegr on May 30, 2018, 03:35:33 PM
Yep, apparently I have a soil temperature of -1.0 F and soil moisture of - 1.0.
Title: Re: WU - Let us know your issues
Post by: antstrafer on May 30, 2018, 04:25:39 PM
Yep, apparently I have a soil temperature of -1.0 F and soil moisture of - 1.0.
   

sounds about right, log it in
Title: Re: WU - Let us know your issues
Post by: KB3ZWI on May 30, 2018, 05:22:52 PM
Error: Authorization failed. (unlimited more tries)  KTXTHALI2

what do I do now? 2 months no problems now this

this PWS is not reporting
Last updated: 5/29/2018, 2:04:19 PM,
17 hours ago

System Message
Error: Weather Underground


Hey antstrafer, I've been having the same issue since Monday. I got a new D-Link DR-505 router that I made into a Meteobridge and it worked like a champ on Sunday. Monday morning rolls around and my station is having all kinds of issues and the Meteobridge keeps flagging WU.

I was losing my mind thinking there was an issue with the bridge. I plugged my Acurite SmartHub into my computer, bridged the network connections, and fired up Kevin's Acurite SmartHub Software and it was flooded with bad request messages from WU.

Something is definitely broken on WU's end. I sent an email asking what gives and haven't heard anything.  I know user Colorado Weather sent an email to Kevin about his software so maybe we'll get addtional details. For now, I've disabled sending data to WU because it's just causing other problems with getting data to my other weather services, including CWOP.
Title: Re: WU - Let us know your issues
Post by: Intheswamp on May 30, 2018, 10:37:23 PM
Ya'll, I'm about ready to pull the plug on WU.  I just checked in and it's telling that my station is offline and has been for the last 3-4 days.  It pushes anyone looking for Rutledge weather conditions down to "Brantley" which is only 17-18 miles from me.  PWS, CWOP, and SEWN all seem to be working fine with my data uploads...and I've done nothing with any of the settings. :roll:  I've still got my gold star rating, though!!!! \:D/
Title: Re: WU - Let us know your issues
Post by: antstrafer on May 30, 2018, 11:25:25 PM
I did not know
intellicast used WU PWS data

http://www.intellicast.com/About/PWS.aspx
Title: Re: WU - Let us know your issues
Post by: Flessan on May 31, 2018, 09:17:32 AM
My graphs and data display stopped updating around 6:45 PM yesterday.  Prior to that, I was seeing the bug where temps, dewpoints, and even rain rate was jumping up and down.  My daily summary for today has incorrect highs, lows, and wind speed. Oddly enough, the rapid fire shows the correct numbers for temps.
 
Speaking of rapid fire...the update interval appears to be one minute now instead of every few seconds.  Pretty useless, really.  I hope they can fix these issues soon.
 
I did send an email to help@wunderground.com.  Fingers crossed.
 
KFLRIVER11

Title: Re: WU - Let us know your issues
Post by: Intheswamp on May 31, 2018, 10:15:13 AM
 :oops: :oops: :oops:
Does the red faces tell you anything?

Boy was I mad when I saw that WU had put my station OFFLINE!!!  Really got a quick knee-jerk reaction out of me!!!  The nerve of them!!!! Especially after sending my good information to them for years!!!  Sheesh.

I was getting ready to leave a bad status message on my WU site, basically saying I was getting ready to delete the station.  Something made me wonder if "William" had even contacted me about my station being offline.  The notice on my WU page said that BeeWeather.com hadn't reported since the 27th so I looked through my email around that time...and I found something!!!!!  It was a....password change notice!!!!  #-o  I remembered I had changed my WU password BUT I forgot to change it in Cumulus.  ](*,)  ](*,)  ](*,)

So, even though WU is dropping the ball on lots of things, apparently, I have to give them my apologies for blaming them on my station "not reporting".  And I'll also, say, other than *me* causing my WU webpage to have problems, other than the weather-cam not showing, everything else has continued to cruise along mostly unimpeded.

I'll crawl back beneath my rock now....  #-o
Title: Re: WU - Let us know your issues
Post by: azchrisf on May 31, 2018, 01:21:27 PM
Having issues like others are again - temps are showing a sawtooth pattern of up and down, yet they are fine elsewhere. Plus the wrong temp or maybe a temp from hours ago is showing up.

Sigh...have these guys ever heard of Sandbox development? You never do stuff to a live site unless your sure it won't break it.  #-o
Title: Re: WU - Let us know your issues
Post by: SLOweather on May 31, 2018, 01:56:06 PM
Sigh...have these guys ever heard of Sandbox development?

Sometimes, the sandbox is where the cat poops.
Title: Re: WU - Let us know your issues
Post by: SWX on May 31, 2018, 04:31:13 PM
My only issue is with the site, for the past week or so I’ve only been able to view data from the present day in the summary section, can’t view the previous day, week, month, etc. as it doesn’t load.
Title: Re: WU - Let us know your issues
Post by: PooreBoy on May 31, 2018, 04:34:20 PM
I cannot access any of the local stations in my area. I keep getting a server error:
Oops! There's been a glitch.
This happens on my pws https://www.wunderground.com/q/zmw:37769.1.99999?sp=KTNROCKY3&hdf=1 (https://www.wunderground.com/q/zmw:37769.1.99999?sp=KTNROCKY3&hdf=1), and when searching for a station for 37769 https://www.wunderground.com/q/zmw:37769.1.99999?hdf=1 (https://www.wunderground.com/q/zmw:37769.1.99999?hdf=1).
Title: Re: WU - Let us know your issues
Post by: railrode1 on May 31, 2018, 04:45:04 PM
Only the summary pop-up on wundermap is working, when you click on stations.
Title: Re: WU - Let us know your issues
Post by: WheatonRon on May 31, 2018, 05:07:12 PM
When clicking on my PWS from WU, the following message results:

Service Unavailable

The server is temporarily unable to service your request. Please try again later.
Reference #6.beb31bb8.1527800677.46b5cfb


It appears WU is dying a slow death OR they are making major improvements and are about ready to release them!
Title: Re: WU - Let us know your issues
Post by: joegr on May 31, 2018, 05:20:39 PM
I too get : Service Unavailable
The server is temporarily unable to service your request. Please try again later.

Reference #6.6bcedcc.1527801381.923771

when trying to view my station.  I get the same when trying to look at my api key page.  I'm also getting continuous failures trying to pull radar images right now.  (Normally, I just get several failures a day.)

Edit:  Looks like www.wunderground.com is down too.  The page comes up, but fails when to try to select anywhere.
Title: Re: WU - Let us know your issues
Post by: DoctorKnow on May 31, 2018, 05:25:00 PM
If they are not making major improvements, then stick a fork in it, it's gone... What they are doing is just hanging on till the next thread gives, and that is no way to run a site as large as this has become. They keep taking things away as they grow beyond capacity. There isn't anything left to take but for me to pull my data.
Title: Re: WU - Let us know your issues
Post by: SWX on May 31, 2018, 05:49:49 PM
My only issue is with the site, for the past week or so I’ve only been able to view data from the present day in the summary section, can’t view the previous day, week, month, etc. as it doesn’t load.

And it’s finally working again after Wunderground came back online, that was weird.
Title: Re: WU - Let us know your issues
Post by: jas340 on May 31, 2018, 05:55:24 PM
My Current Conditions still have not updated since the 29th. 
Title: Re: WU - Let us know your issues
Post by: ocala on May 31, 2018, 06:31:51 PM
Working again.
Title: Re: WU - Let us know your issues
Post by: bvstation on May 31, 2018, 07:18:02 PM
Mine has been down for 3 days now - Software says Error posting data to WU. The remote server returned error (400) Bad Request.

I can't fix it.
I've seen nothing official about the issue... why can't they say something?
Title: Re: WU - Let us know your issues
Post by: SWX on June 01, 2018, 08:22:12 AM
My only issue is with the site, for the past week or so I’ve only been able to view data from the present day in the summary section, can’t view the previous day, week, month, etc. as it doesn’t load.

And it’s finally working again after Wunderground came back online, that was weird.

No longer working again as of this morning.  :roll:

If AmbientWeather or Weathercloud updated as often as Wunderground I wouldn’t care as much, but those 10 minute updates rarely catch the absolute max/min conditions like Wunderground does.
Title: Re: WU - Let us know your issues
Post by: PooreBoy on June 01, 2018, 12:26:41 PM
It's working for me now. The site is still slow, but at least it's up and displaying the data from my PWS.
Title: data not correctly displaying in dashboard and apps although correctly recorded
Post by: phillyman on June 01, 2018, 12:50:26 PM
HI,

Clearly I'm not the only one having issues in the past week. Mine is a tad different. Station was always able to send the data and it would show up on wundermap and other map places with the correct temp. BUT in the dashboard/ios app it would be stuck on old data. Weirdest of all in the dashboard it would show the correct temp on the left side (map) but completely wrong on the right side. Also weatherclip (mac app) is pulling the wrong stuck data.

If I check the data listed in the table, it is all there with the correct values.

Do we have any idea when they will fix this problem? Is there a bigger overhaul I'm not aware of?

Thanks Philly
Title: Re: data not correctly displaying in dashboard and apps although correctly recorded
Post by: WheatonRon on June 01, 2018, 01:17:19 PM
HI,

Clearly I'm not the only one having issues in the past week. Mine is a tad different. Station was always able to send the data and it would show up on wundermap and other map places with the correct temp. BUT in the dashboard/ios app it would be stuck on old data. Weirdest of all in the dashboard it would show the correct temp on the left side (map) but completely wrong on the right side. Also weatherclip (mac app) is pulling the wrong stuck data.

If I check the data listed in the table, it is all there with the correct values.

Do we have any idea when they will fix this problem? Is there a bigger overhaul I'm not aware of?

Thanks Philly

Don’t feel bad. Your issue I experienced this morning as well—very strange to say the least. It is one of many issues at WU and whether anybody at WU, weather.com or their parent, IBM Corp., care about (which seem to grow daily) is unknown. Folks should read the first post in this thread purportedly from a WU representative. Five months have gone by since that initial post, and if anything, things at WU are worse, not better. Big Blue spent a bunch of money in January 2016 ($2.3 billion per an IBM SEC filing) to buy weather.com including WU, and comments in this thread certainly aren’t going to enhance the value of the amount paid by Big Blue. IBM shareholders should be disappointed since management doesn’t seem to care--spend a bunch of shareholder money on a "jewel" and once acquired, treat the jewel like it was costume jewelry. Hopefully I am wrong and all these issues will be resolved soon. But the 5 month track record would support a different conclusion. How unfortunate as I really like how my and other PWS are shown and reported on WU—when it works like it used to. :evil:
Title: Re: WU - Let us know your issues
Post by: phillyman on June 01, 2018, 01:41:32 PM
Thanks for the confirmation. Yes, it is bizarre. I can see the attraction for big blue in terms of more raw data they can feed watson for more comprehensive weather models for insurance companies etc. BUT they do rely on our data and we do not ask for much in return. As previously discussed I also liked the original storm app. I also like their iPad wunderstation app. The dashboard and maps are helpful and I like to check if my station is still clean enough to correctly record the precip. As you mentioned they clearly do not care much for us. I find it crazy that something that was simple and functioning ceases to work. Just keep stuff working IBM/weather.com etc. that is all we ask.  ](*,) :evil: ](*,)
Title: Re: WU - Let us know your issues
Post by: bvstation on June 01, 2018, 07:36:53 PM
Still down for me.. I'm still getting the same errors - using Kevins smarthub reader software from AcuRite smarthub.
I'm not sure what else to do but others around my area are broadcasting still..it makes no sense.
Title: Re: WU - Let us know your issues
Post by: BrianLehan on June 01, 2018, 09:37:31 PM
Well there seems to be tons of issues, but it depends on what page you are looking at for my data. Old feel and smell WU pages for my PWS are fine, correct current data but the "new" style WU pages say weird stuff like update in 18 years, sometimes --- for temps other times numbers but not correct ones. I think many of you are seeing that as well.

Of the two widgets I used on pages, the new one works but has wrong data, the old original rectangle says just no data. So it is clear WU has an army of coders changing pages with no knowledge of the correct variables, or any concerns other than do the new pages look corporate pretty.

Disappointing that the theme of this thread started off being so hopeful and now just crickets from WU on our issues. If we could organize a boycott day or week and get everyone in the world to stop sending data to them maybe they would wake up and maybe login and respond to our issues but I fear it would just be lip service.
Title: Re: WU - Let us know your issues
Post by: Intheswamp on June 02, 2018, 07:29:26 AM
Disappointing that the theme of this thread started off being so hopeful and now just crickets from WU on our issues. If we could organize a boycott day or week and get everyone in the world to stop sending data to them maybe they would wake up and maybe login and respond to our issues but I fear it would just be lip service.
And if frogs had wings...
Title: Re: WU - Let us know your issues
Post by: schmiernippel on June 02, 2018, 07:58:15 AM
My Current Conditions also have not updated since the last days.....

https://www.wunderground.com/personal-weather-station/dashboard?ID=iknittel2

greets
Title: Re: WU - Let us know your issues
Post by: livinginpeekskill on June 02, 2018, 09:31:25 AM
i should have checked this site first before spending countless hours troubleshooting my devices. my current conditions have not updated in several days as well and no idea what temp the mapbox is displaying. summary data/table all seem to be okay. sadly, i seem to be penalized for what is not my issue -- those who follow my station are being redirected to one several miles away and that one is not set up properly as i've found. i'm KNYPEEKS2 on wunderground and DW2797 elsewhere (which has no issues).
Title: Re: WU - Let us know your issues
Post by: bvstation on June 02, 2018, 09:38:37 AM
i should have checked this site first before spending countless hours troubleshooting my devices. my current conditions have not updated in several days as well and no idea what temp the mapbox is displaying. summary data/table all seem to be okay. sadly, i seem to be penalized for what is not my issue -- those who follow my station are being redirected to one several miles away and that one is not set up properly as i've found. i'm KNYPEEKS2 on wunderground and DW2797 elsewhere (which has no issues).

Welcome to the show.. mine is the exact same way. Only nearby station is 1-2miles away and also isn't setup right. I have the WU app on my phone just for the reason that I'm getting my data but nope. Same with friends and family that have it they all know it was from my station and now it redirects to that junk.
Title: Re: WU - Let us know your issues
Post by: Mtnviper on June 02, 2018, 12:03:22 PM
IBM contact.

https://www.ibm.com/thought-leadership/contact/

Maybe if enough of us contact IBM someone will get a response.
Title: Re: WU - Let us know your issues
Post by: gman19 on June 02, 2018, 12:17:44 PM
Review the temperature data for KNCKERNE9.  Its choppy and appears corrupted.  Locally it’s fine as well as CWOP and WeatherLink looks fine.  Only anomaly is with WU.
Title: Re: WU - Let us know your issues
Post by: nincehelser on June 02, 2018, 01:59:02 PM
I thought I was getting off easy considering the wunderground problems of this week, but I just found one.

Rain rate is no longer graphing for me on wunderground.  Everything else looks fine, though.

 :-(
Title: Re: WU - Let us know your issues
Post by: miraculon on June 02, 2018, 05:55:35 PM
Review the temperature data for KNCKERNE9.  Its choppy and appears corrupted.  Locally it’s fine as well as CWOP and WeatherLink looks fine.  Only anomaly is with WU.

I am also seeing something similar. My CWOP and PWS Weather charts look fine, as do my own graphs presented on my website.

Someone has "lost the recipe" over there....

Greg H.
 
Title: Re: WU - Let us know your issues
Post by: Intheswamp on June 02, 2018, 11:19:27 PM
I think William left the building. locked the door behind him, and is never coming back.....as something dies at WU, well...it's just dead and they let it lay there.  And somebody, somewhere with a PWS connected to WU goes "Well, something else isn't working...". 

Five, ten years from now there will be casual remarks of "Remember when WU....".
Title: Re: WU - Let us know your issues
Post by: mistybeagle on June 03, 2018, 04:42:04 PM
Knock on wood: My current conditions on web and iOS apps were restored a few minutes ago. And non-WU apps are now displaying my correct current conditions in their pulls from WU....  Like others, my current conditions data had been stuck since the afternoon of May 29. . . . And my station (KILNAPER9) has also now been restored as the rightful default for my lat/long. . . . .
Title: Re: WU - Let us know your issues
Post by: schmiernippel on June 03, 2018, 05:04:38 PM
My current conditions has also been updated, now it works :-)
Title: Re: WU - Let us know your issues
Post by: chief-david on June 03, 2018, 06:58:00 PM
Now fix my webcam   
KMNMINNE28  Robbinsdale Middle school.

Been begging for months.
Title: Re: WU - Let us know your issues
Post by: gman19 on June 04, 2018, 10:46:19 AM
Well the site is slow this morning, but at least my temperature data seems to be back to normal...not sure what's going on with WU... ](*,)
Title: Re: WU - Let us know your issues
Post by: Flessan on June 04, 2018, 10:49:49 AM
Rapid Fire has been hosed for several days now.  Just posted a new topic on that.  One minute updating on "Rapid" fire.   ](*,)
Title: Re: WU - Let us know your issues
Post by: DoctorKnow on June 04, 2018, 11:06:01 AM
Rapid fire on the Wundermap has been hozed for many months now. Only the dashboards seem to be working that way, but often times they too are not updating properly.
Title: Re: WU - Let us know your issues
Post by: Felix1 on June 04, 2018, 12:51:35 PM
<snip>  It even has phone numbers of who to call first...  :shock:
 


Well that is interesting! You can select your state on the pull-down menu and get all the stations and the Points of Contact. Wonder if they'll take calls and actually work problems? For those interested, I'd capture those names and numbers quickly, they may be removed soon.
Title: Re: WU - Let us know your issues
Post by: jas340 on June 04, 2018, 04:03:45 PM
<snip>  It even has phone numbers of who to call first...  :shock:
 


Well that is interesting! You can select your state on the pull-down menu and get all the stations and the Points of Contact. Wonder if they'll take calls and actually work problems? For those interested, I'd capture those names and numbers quickly, they may be removed soon.

Gone
Title: Re: WU - Let us know your issues
Post by: LizMarr on June 04, 2018, 07:14:16 PM
WU PWS korcoosb49
Davis Vantage Pro2
WU Webcam LizMarr3
Ambient WeatherCam HD

Issue:

The PWS is being recorded perfectly. I have had no issues since linking. My weather cam shows on the PWS website and has a current picture at all times. The FTP program, however, shows periodic errors. I increased the upload time to 10 minutes to compensate.

IF I click on the Webcam link, the picture being returned by the camera in the PWS dashboard, or choose any web cam from the WunderMap I get the following error:

===========================
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, support@wunderground.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.
============================

I have written to support@wunderground.com and told them about it.

OK, if there is something I can do let me know. This happens on computers and handhelds on my network. Is there a problem with my DNS or is the problem on WU side? I can use a different DNS if you think that this will fix it.
 
Title: Re: WU - Let us know your issues
Post by: WSWeather on June 04, 2018, 07:26:20 PM
Is there a problem with my DNS or is the problem on WU side?
Yes.  In fact, you can pretty much count on anything you see going wrong being a problem on the WU side.
Title: Re: WU - Let us know your issues
Post by: WheatonRon on June 04, 2018, 10:31:06 PM
In the last few days, someone by the name of “gopher” has been posting content in this Forum that has been addressing some of our WU issues. Based on gopher’s responses, it appears he or she works for WU or maybe as a contractor. WU has been quiet since they posted a blurb asking for issues in January 2018. Let’s hope this is the real deal as some of our issues have been fixed by WU. It appears the death of WU has been premature. Let’s hope so and let’s give WU a break as they start addressing our issues.
Title: Re: WU - Let us know your issues
Post by: Flessan on June 04, 2018, 10:40:14 PM
I'd like to think you're right, but it's not likely.  They started a trello forum that promised open communication and improvements.  I believe it's dead.
 
https://trello.com/b/hqC0tb0u/weather-underground (https://trello.com/b/hqC0tb0u/weather-underground)
Title: Re: WU - Let us know your issues
Post by: bvstation on June 04, 2018, 10:43:55 PM
I'm getting errors on both weatherbug and wunderground thru Kevins aculink software - I've messaged Kevin but I've not been able to get a reply.
I'm thinking its just a software change that is needed.
Anyone know of any other alternatives that utilize the bridge vs the aculink dashboard so I can upload data every 18seconds or less?
Title: Re: WU - Let us know your issues
Post by: WSWeather on June 04, 2018, 11:34:04 PM
It appears the death of WU has been premature.
It's dead website walking.  IBM has no reason to keep it since 'weather.com' is a much better known and more valuable site.  WU is still mostly broken and has been like this for almost a year now.
Title: Re: WU - Let us know your issues
Post by: LizMarr on June 05, 2018, 11:50:01 AM
I don't know. There are a lot of posts on the Trello dated June 2018 that says things are working. I notice a request marked "To Do" that asked for ability to delete webcams. This has been implemented at least before a week ago, that was when I deleted a couple of my old ones. It hasn't been marked "done" yet though. So things are stirring on that site. As far as update frequency, my PWS is set for q5min and it hasn't missed a beat. There is an issue with the page refreshing data if I've just left it open in Chrome for a period of time. I have to close the page and reopen to trigger a refresh, but everything seems to be working on the backend. My data is all there. I've been a WU PWS contributor for many years now and just added my new station. I've been pleased with the connectivity, especially over my old station which was inconsistent nearly from the start. My only issue has been the link to the camera, which to me is secondary to the weather data for me. I would wager a guess that in some conditions a missed update is from regional network traffic not necessarily on WU end. At least they are not as dead as WeatherBug...
Title: Re: WU - Let us know your issues
Post by: WheatonRon on June 05, 2018, 09:07:17 PM
From Tim Roche from WU yesterday (June 4) on the Trello board:

Quote
Hoping you can see our commitment to PWS and the site. We have rolled out stability improvements to the PWS ingest process already, we did see a rocky weekend with that, but this is to be expected in any rollout. Look forward to bugfixes on the site and a more sustainable architecture. While you may not notice the changes we are making, and some of them might even seem to make things worse, or slower, know that we are doing this to move off of our legacy systems and into modern technologies. This represents a significant investment in time and resources. I hope you will continue to give us a chance, and let us earn back your respect.
Quote

Let’s hope the above is accurate!
Title: Re: WU - Let us know your issues
Post by: Mtnviper on June 07, 2018, 06:13:06 PM
https://www.wunderground.com/redesign/
Title: Re: WU - Let us know your issues
Post by: WSWeather on June 07, 2018, 06:21:58 PM
https://www.wunderground.com/redesign/
Considering that they make reference to "Wunderphotos" which was killed off awhile ago and shows the pre-September 2017 format change, I doubt this is current.  In fact, this looks like the PR bs they posted in 2014 when that format was launched.
Title: Re: WU - Let us know your issues
Post by: chief-david on June 07, 2018, 06:48:24 PM
fix my webcam

KMNMINNE28
Title: Re: WU - Let us know your issues
Post by: Mtnviper on June 07, 2018, 08:18:05 PM
https://www.wunderground.com/redesign/
Considering that they make reference to "Wunderphotos" which was killed off awhile ago and shows the pre-September 2017 format change, I doubt this is current.  In fact, this looks like the PR bs they posted in 2014 when that format was launched.
I kinda suspected it was from the past.
Title: Re: WU - Let us know your issues
Post by: Flessan on June 08, 2018, 10:51:57 AM
Just found an interesting bug that I don't *think* was an issue in the past. If it's raining across midnight, you will lose much of your rainfall on the site.  Last night we had a storm that crossed over midnight. My actual rainfall was 0.62. My last observation for the day on wunderground was at 11:55 PM with 0.38. After crossing midnight, The first observation does show 0.58 at the start of midnight, but it drops that as occurring the day before.  You lose everything that fell between 11:55 PM and Midnight, which in my case was 0.20.  I'm attaching snippets from the end of day 1 and beginning of day 2.
 
The Davis console and attached PC have the correct data.
 [ You are not allowed to view attachments ]
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Title: Re: WU - Let us know your issues
Post by: gopher on June 08, 2018, 02:01:08 PM
Just found an interesting bug that I don't *think* was an issue in the past. If it's raining across midnight, you will lose much of your rainfall on the site.  Last night we had a storm that crossed over midnight. My actual rainfall was 0.62. My last observation for the day on wunderground was at 11:55 PM with 0.38. After crossing midnight, The first observation does show 0.58 at the start of midnight, but it drops that as occurring the day before.  You lose everything that fell between 11:55 PM and Midnight, which in my case was 0.20.  I'm attaching snippets from the end of day 1 and beginning of day 2.

Thanks, this is awesome feedback.

FWIW, I'm pretty certain that previously this was completely lost, whereas now it's improperly reporting it as the first observation of the next day.

We will definitely work on a fix for this.
Title: Re: WU - Let us know your issues
Post by: bvstation on June 08, 2018, 06:55:05 PM
My station isn't showing getting data reported to it although I know it is.. the dashboard from acu-rite shows its getting and should be sending.
Then I refresh and it tells me the site doesn't exist.
?
Title: Re: WU - Let us know your issues
Post by: N9XTN on June 08, 2018, 07:39:45 PM
Something may have gone funny on WU around 4:45pm CDT today.  My station history graphs show more data and more variation for a while, then the last report is at 5:13pm CDT.  The data at the top of the page has updated correctly since then.  Station ID is KNEVALLE3.

It appears many stations, if not all, stopped updating history graphs around that time.

- Mark
Title: Re: WU - Let us know your issues
Post by: Mtnviper on June 08, 2018, 07:48:46 PM
Something may have gone funny on WU around 4:45pm CDT today.  My station history graphs show more data and more variation for a while, then the last report is at 5:13pm CDT.  The data at the top of the page has updated correctly since then.  Station ID is KNEVALLE3.

It appears many stations, if not all, stopped updating history graphs around that time.

- Mark
Yes,  I see this happening too.   Instead of reporting every 5 minutes,  it started reporting about 5 times a minute.   If you look at the time around 3:49 it advances into the future but then comes back.  Really screwy. 

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Title: Re: WU - Let us know your issues
Post by: jammer13 on June 09, 2018, 01:37:27 AM
Error: Authorization failed. (unlimited more tries)  KTXTHALI2

what do I do now? 2 months no problems now this

this PWS is not reporting
Last updated: 5/29/2018, 2:04:19 PM,
17 hours ago

System Message
Error: Weather Underground


Hey antstrafer, I've been having the same issue since Monday. I got a new D-Link DR-505 router that I made into a Meteobridge and it worked like a champ on Sunday. Monday morning rolls around and my station is having all kinds of issues and the Meteobridge keeps flagging WU.

I was losing my mind thinking there was an issue with the bridge. I plugged my Acurite SmartHub into my computer, bridged the network connections, and fired up Kevin's Acurite SmartHub Software and it was flooded with bad request messages from WU.

Something is definitely broken on WU's end. I sent an email asking what gives and haven't heard anything.  I know user Colorado Weather sent an email to Kevin about his software so maybe we'll get addtional details. For now, I've disabled sending data to WU because it's just causing other problems with getting data to my other weather services, including CWOP.

Same thing just happened to me.  Been working for a year and a half and all of a sudden Meteobridge gives the Authorization error.  I rebooted the meteobridge router but no success. 

Edit: Working again somehow.  I used Weather Display to send test data (which worked) and then I logged into my WU PWS account.  Then I went in to Meteobridge and it showed a successful transmission.  So, down for about 2 and a half hours but back up.  Not sure why it's working which makes me a little nervous.
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on June 09, 2018, 01:54:18 AM
 :oops: :oops: :oops:
Sorry folks, as many of you know we launched a new ingestion system, we figured out we had a single point of failure in our authorization scheme, put a fix together, and decided to launch it on monday so as not to cause problems over the weekend.

Well guess what! single point of failure failed.  We are on it, and have a fix in place.   Stations should be updating again. 

Title: Re: WU - Let us know your issues
Post by: Intheswamp on June 09, 2018, 10:39:21 AM
(http://www.sherv.net/cm/emoticons/drink/popcorn-and-drink-smiley-emoticon.gif)
Title: Re: WU - Let us know your issues
Post by: PraveenC31 on June 09, 2018, 10:48:26 AM
Now no station page opens.

Oops there's a glitch is the message we get
Title: Re: WU - Let us know your issues
Post by: Dartman on June 09, 2018, 10:08:47 PM
Haven't posted much here in a long time but I've noticed the oops we have a error message a lot since last night, and for some reason Acurite 5 in 1 stations appear to not show rainfall rate when they do load.
My station on two displays show a rate during storms but nothing on Wunderground. Other non Acurite stations appear to be showing all the info. Might be a issue between Wunderground and the Acurite servers along with the upgrade issues. I still have my Gold Star and the graphs have looked complete for a while.
Must be fun trying to get everyone playing nice again when everyone uses different ways to get the info loaded in.
Title: Re: WU - Let us know your issues
Post by: nincehelser on June 09, 2018, 10:37:38 PM
Haven't posted much here in a long time but I've noticed the oops we have a error message a lot since last night, and for some reason Acurite 5 in 1 stations appear to not show rainfall rate when they do load.
My station on two displays show a rate during storms but nothing on Wunderground. Other non Acurite stations appear to be showing all the info. Might be a issue between Wunderground and the Acurite servers along with the upgrade issues. I still have my Gold Star and the graphs have looked complete for a while.
Must be fun trying to get everyone playing nice again when everyone uses different ways to get the info loaded in.

Acurite's servers do not send any data to wunderground.  All data is sent from your local system directly to wunderground.

Per the wunderground upload protocol, "rainin" is the rain that has fallen in the last 60 minutes.  Wunderground takes that information to generate a rain-rate and generate their graph.  It has nothing to do with the rain-rate that is displayed on the Acurite consoles.

Why they are not plotting rain-rate any longer is a mystery, but has nothing to do with Acurite per se.   My Atlas stations send no information to indicate what brand or software version they are, but rain-rate has not been plotting for them since the new data ingestion system roll-out.

Wunderground "gold stars" are meaningless as they have been for a couple years now.

Title: Re: WU - Let us know your issues
Post by: Dartman on June 09, 2018, 10:51:01 PM
Well the other stations that aren't Acurite around me are still showing it so figured it was something to do with Acurite stations or however they get the info to WU. I figure if the star is gone my data has dropped off long enough for their system to notice it so when it goes away I must have had a data interruption within the last 5 days. I haven't had a full drop out since the Access here was installed and I still have the hub online just in case as backup.
I thought at least the hub used Acurite servers but I spose they changed that with the Access which should be better anyways but have not studied up on it, I just know it seems to be more reliable than my hub is.
Title: Re: WU - Let us know your issues
Post by: bvstation on June 09, 2018, 10:52:43 PM
Currently my data is being sent thru the acu-rite dashboard...its working fine however not as fast as I'd want.
Gusts aren't showing up which is odd.
I was using Kevins software however for some reason its not resolving to WU no more so not sure if it needs and update or what.
I've tried to contact him thru his blog with no replies... I want my rapid fire back as in every 18seconds but ohh well.
Title: Re: WU - Let us know your issues
Post by: WonderWX on June 10, 2018, 09:02:32 AM
I was using Kevins software however for some reason its not resolving to WU no more so not sure if it needs and update or what.
App was updated. That blog is a mess.  Download updated reader:
https://skydrive.live.com/?cid=D22F8FE8711E0CD7&id=D22F8FE8711E0CD7%21105
fixes data formatting issue to WU, and switches to https://
https://www.wxforum.net/index.php?topic=34471.msg350822#msg350822
Title: Re: WU - Let us know your issues
Post by: trixiet on June 12, 2018, 08:44:51 AM
No the webcam issues are not resolved.
Title: Re: WU - Let us know your issues
Post by: dport on June 12, 2018, 09:41:34 AM
Below is a graph from today's temperatures with my VP2 w/24 hr FARS.  You can see the random spikes and declines.  This is not showing up on the other websites where I post my weather data.  Perhaps this has something to do with rapid fire?

 [ You are not allowed to view attachments ]

Title: Re: WU - Let us know your issues
Post by: dport on June 12, 2018, 10:12:04 AM
Below is a graph from today's temperatures with my VP2 w/24 hr FARS.  You can see the random spikes and declines.  This is not showing up on the other websites where I post my weather data.  Perhaps this has something to do with rapid fire?

 [ You are not allowed to view attachments ]

Ok, so this is weird, i just checked WU again.  See below.  It randomly put in another temp spike that wasn't there before in the graph above.  Something is haywire. 

 [ You are not allowed to view attachments ]
Title: Re: WU - Let us know your issues
Post by: PraveenC31 on June 12, 2018, 11:08:17 AM
I used to have this issue when my raspberry pi did not have rtc and when ever it boots up. Some rondom time that pi starts up with record would be sent to WU meaning it up. Fixeds after asking rtc
Title: Re: WU - Let us know your issues
Post by: Mtnviper on June 12, 2018, 12:29:01 PM
Below is a graph from today's temperatures with my VP2 w/24 hr FARS.  You can see the random spikes and declines.  This is not showing up on the other websites where I post my weather data.  Perhaps this has something to do with rapid fire?

 [ You are not allowed to view attachments ]
I had this issue with my rainfall reporting with spikes like these back in March.  The graph and table info matched so I thought it was my rain gauge malfunctioning.  I bought a new rain gauge for my Vantage Pro 2 station and have not experienced these spikes since.  Now I wonder if it was a problem caused by WU instead of the gauge.
Title: Re: WU - Let us know your issues
Post by: joegr on June 12, 2018, 12:44:46 PM
I have seen crazy data in the graphs from WU for my station before, then later or the next day it is correct.  I think that sometimes its a problem with the recall/display of the data, instead of the storage of the data.
Title: Re: WU - Let us know your issues
Post by: dport on June 12, 2018, 01:14:52 PM
I have seen crazy data in the graphs from WU for my station before, then later or the next day it is correct.  I think that sometimes its a problem with the recall/display of the data, instead of the storage of the data.

You might be right.  It's just really bizarre that i can check the graph at say 9:15 AM and I'll see one spike overnight.  Then ill check the graph 20 minutes later and somehow TWO spikes show up overnight.  There was obviously no new data sent to WU for the overnight/early morning hours, but yet it somehow changed. 
Title: Re: WU - Let us know your issues
Post by: SLOweather on June 12, 2018, 02:24:26 PM
This could be sample aliasing.  For instance, on my WeatherElement pages, we collect data and save it from most stations every minute, or 1440 data points a day. But our graphs are only 350 pixels wide, and about 260 of that is the actual graph. The graphing routine actually counts how many data points there are in the previous 24 hours (to allow for different upload times), divides that by 320 and uses that number to select the graph points. So, for a perfect 1440 sample day, 1440/260 = 5.5 pixels. So it selects every 5th or 6th data point to graph.

The graphs are cached for 10 minutes, so after that, you are probably getting a slightly different data set graphed.

Which doesn't explain the strange peaks themselves, but may explain why sometimes you see one, sometimes 2.
Title: Re: WU - Let us know your issues
Post by: dport on June 12, 2018, 02:45:34 PM
This could be sample aliasing.  For instance, on my WeatherElement pages, we collect data and save it from most stations every minute, or 1440 data points a day. But our graphs are only 350 pixels wide, and about 260 of that is the actual graph. The graphing routine actually counts how many data points there are in the previous 24 hours (to allow for different upload times), divides that by 320 and uses that number to select the graph points. So, for a perfect 1440 sample day, 1440/260 = 5.5 pixels. So it selects every 5th or 6th data point to graph.

The graphs are cached for 10 minutes, so after that, you are probably getting a slightly different data set graphed.

Which doesn't explain the strange peaks themselves, but may explain why sometimes you see one, sometimes 2.

Good thought, could be.  Checking the table in WU though, you can clearly see the spike (see attached).  It is also worth noting that the barometer also shows a small spike in all of these cases as well.  Again, when uploading to pwsweather.com (at 1 minute intervals) it does not yield these crazy results. 

Title: Re: WU - Let us know your issues
Post by: joegr on June 12, 2018, 04:52:40 PM
Right now, my graphs and tables are gone completely.
Title: Re: WU - Let us know your issues
Post by: joegr on June 12, 2018, 04:53:25 PM
And now they are back...
Title: Re: WU - Let us know your issues
Post by: Intheswamp on June 13, 2018, 07:41:02 AM
Every now and then you might want to force a refresh...<Ctrl-F5>.  Just a thought...
Title: Re: WU - Let us know your issues
Post by: schmiernippel on June 14, 2018, 05:41:20 AM
Since a few days my webcam page is not working  :-(

https://www.wunderground.com/webcams/schmiernippel/1/show.html
Title: Re: WU - Let us know your issues
Post by: miraculon on June 14, 2018, 08:18:08 AM
After numerous re-submittals for "approval" when my camera stops showing up, I have given up trying.

This seems to fix it for a while before it disappears again.

If WU wants my camera image, they know where to find it.  ](*,)

Greg H.
Title: Re: WU - Let us know your issues
Post by: LizMarr on June 14, 2018, 09:12:09 AM
After numerous re-submittals for "approval" when my camera stops showing up, I have given up trying.

Mine has been showing the current snapshot on the PWS page fine, but I'm still getting the following if I try to view a camera (any camera) on their own page:

Quote
The server encountered an internal error or misconfiguration and was unable to complete your request.

Here's the standalone URL for my camera:

https://www.wunderground.com/webcams/LizMarr/3/show.html

Title: Re: WU - Let us know your issues
Post by: rormeister on June 14, 2018, 09:49:56 AM
@wunderground-PWS is likely not listening, but on the Trello “action items” is “Increase Customer Support”. Sadly in the error message, it suggests it’s “YOUR” problem and to contact Customer “Support” which as we all know is presently an empty desk with a sign “Space Available”.

Please contact the server administrator, support@wunderground.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.
Title: Re: WU - Let us know your issues
Post by: LizMarr on June 14, 2018, 12:16:54 PM
I have contacted them several times, both through support and Trello.
Title: Re: WU - Let us know your issues
Post by: LizMarr on June 18, 2018, 05:07:17 PM
Webcams are back online on their own page as well as the snapshot associated with the PWS.  All the images are there. I figured they would be, it was just something stopped in the host to view them.

The click under the weather cam on the PWS page for Wundermap isn't working right... it's been working fine. Poor guys, fix one thing and another gets broken. The error for the Wundermap is: Missing Mapbox GL JS CSS

I'll give them a day before writing it up and see if they get it going without prompting.
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on June 18, 2018, 05:59:53 PM
We re-launched the wundermap.  It uses some newer web technologies that might not work on older browsers. 

Which browser and browser version,  Operating System,  and OS version are you using

Title: Re: WU - Let us know your issues
Post by: chief-david on June 18, 2018, 08:22:42 PM
One more time.

WU keeps denying my webcam. It worked until a few months ago.

KMNMINNE28. Robbinsdale Middle School.
url of pic  https://rms-weather.rdale.org/webcam.jpg
It is under the size limit. You are supposed to grab the image.

 [-o&lt;
Title: Re: WU - Let us know your issues
Post by: LizMarr on June 18, 2018, 08:43:13 PM
We re-launched the wundermap.  It uses some newer web technologies that might not work on older browsers. 

Which browser and browser version,  Operating System,  and OS version are you using

It's not working on Google Chrome Version 67.0.3396.87 (Official Build) (64-bit) which is the current build. It is working on Netscape. Sorry that I didn't check Netscape earlier, that would have been more useful.
Title: Re: WU - Let us know your issues
Post by: rormeister on June 18, 2018, 08:51:37 PM
It's not working on Google Chrome Version 67.0.3396.87 (Official Build) (64-bit) which is the current build. It is working on Netscape. Sorry that I didn't check Netscape earlier, that would have been more useful.

I'm on the same rev of Chrome. Can you verify that the check box for cameras is checked when you arrive on the page?  My experience today is you have to check the box, it doesn't seem to be getting the flag set for that layer.
Title: Re: WU - Let us know your issues
Post by: LizMarr on June 18, 2018, 09:09:45 PM
I'm not seeing a map, period, and there is the little error message up at the top: Missing Mapbox GL JS CSS

I'm not seeing weather stations, weather, terrain, anything. Just a blue background with a white grid. Doesn't seem to matter which boxes are checked.
Title: Re: WU - Let us know your issues
Post by: DoctorKnow on June 18, 2018, 09:21:48 PM
The map works for me, but the icons are 5 MPH high on wind, and they do not update.
Title: Re: WU - Let us know your issues
Post by: Intheswamp on June 19, 2018, 07:45:21 AM
We re-launched the wundermap.  It uses some newer web technologies that might not work on older browsers. 

Which browser and browser version,  Operating System,  and OS version are you using

It's not working on Google Chrome Version 67.0.3396.87 (Official Build) (64-bit) which is the current build. It is working on Netscape. Sorry that I didn't check Netscape earlier, that would have been more useful.
Netscape?  Which version, the Phoenix?  Seriously, I had no idea that Netscape had been pulled from the scrap pile and....???
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on June 19, 2018, 11:47:54 AM
The map works for me, but the icons are 5 MPH high on wind, and they do not update.

Thanks for the feedback

Unfortunately, icons will update less frequently now.  I'll ask to see if the refresh timer is still in there
Title: Re: WU - Let us know your issues
Post by: Intheswamp on June 19, 2018, 12:56:08 PM
One more time.

WU keeps denying my webcam. It worked until a few months ago.

KMNMINNE28. Robbinsdale Middle School.
url of pic  https://rms-weather.rdale.org/webcam.jpg
It is under the size limit. You are supposed to grab the image.

 [-o&lt;
[/quote
Has any of the implied WU people even acknowledged any of you posts about your weathercam?

Title: Re: WU - Let us know your issues
Post by: schmiernippel on June 19, 2018, 01:08:41 PM
My station and webcam are working fine now.Wundermap seems also to be smoother !
Title: Re: WU - Let us know your issues
Post by: prestwickwx on June 19, 2018, 02:41:52 PM
The map works for me, but the icons are 5 MPH high on wind, and they do not update.

Thanks for the feedback

Unfortunately, icons will update less frequently now.  I'll ask to see if the refresh timer is still in there

I can confirm the the map does not work in the latest version of Chrome ( 67.0.3396.87) "Error:Missing Mapbox GL JS CSS". It does work on the latest versions of Firefox and Microsoft Edge.
Title: Re: WU - Let us know your issues
Post by: prestwickwx on June 19, 2018, 02:44:14 PM
One more time.

WU keeps denying my webcam. It worked until a few months ago.

KMNMINNE28. Robbinsdale Middle School.
url of pic  https://rms-weather.rdale.org/webcam.jpg
It is under the size limit. You are supposed to grab the image.

 [-o&lt;
[/quote
Has any of the implied WU people even acknowledged any of you posts about your weathercam?

Same issue with my webcam (KSCMYRTL2). It goes from "Waiting Approval" to "No". Worked fine for years.
Title: Re: WU - Let us know your issues
Post by: Intheswamp on June 19, 2018, 02:48:01 PM
My station and webcam are working fine now.Wundermap seems also to be smoother !
Austria, eh?  I was in Austria for about a week years ago.  We made a trip by train to Budapest on the day of Hungary's first Independence Day.  As we passed the border cars were lined up for miles on the Hungarian side waiting to pass into Austria to celebrate.  #-o  Once we got to Budapest it was a ghost town.  :roll:  Nice camera shot you have.   How long have you been a WU member?
Title: Re: WU - Let us know your issues
Post by: schmiernippel on June 19, 2018, 03:10:57 PM
My station and webcam are working fine now.Wundermap seems also to be smoother !
Austria, eh?  I was in Austria for about a week years ago.  We made a trip by train to Budapest on the day of Hungary's first Independence Day.  As we passed the border cars were lined up for miles on the Hungarian side waiting to pass into Austria to celebrate.  #-o  Once we got to Budapest it was a ghost town.  :roll:  Nice camera shot you have.   How long have you been a WU member?

On independence day there is always a lot of traffic on the border on the hungary side, but i dont know why, because beer is cheaper in hungary, not in austria...  :-P

I am on WU since 2015. My old android phone makes a good job as an webcam, no problems at all !
Title: Re: WU - Let us know your issues
Post by: PooreBoy on June 19, 2018, 04:19:54 PM
The maps are displaying fine on Chrome 67.0.3396.87 (OSX 10.13.4), Safari 11.1 (13605.1.33.1.4), and FireFox 60.0.2 (OSX 10.13.4).
Title: Re: WU - Let us know your issues
Post by: KD8DWO on June 19, 2018, 06:46:37 PM
I have finally stopped sending data to Wunderground.
Sunday, after having twenty some Accurite or netamo stations reporting temps ten to twenty degrees higher that ambient local to Bowling Green, Ohio, my Davis station was kicked off the site.
KOHBOWLI4.
My station is AU885 MADIS. CWOP KD8DWO.
I will not adjust my station to compensate for these poorly sited and manufactured stations.
Your continued hosting of stations that send bad data is a disgrace to the weather community, and the National weather service, that receives some of this data. 

Regards

Ken Nachtman

KD8DWO

KOHBOWLI4
 
Title: Re: WU - Let us know your issues
Post by: chief-david on June 19, 2018, 07:00:29 PM
One more time.

WU keeps denying my webcam. It worked until a few months ago.

KMNMINNE28. Robbinsdale Middle School.
url of pic  https://rms-weather.rdale.org/webcam.jpg
It is under the size limit. You are supposed to grab the image.

 [-o&lt;
[/quote
Has any of the implied WU people even acknowledged any of you posts about your weathercam?

NO. Not for months. I know it is not a priority, but -------
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on June 19, 2018, 07:14:29 PM
Hoping everyone's webcams are back up and running now.  Limited resources mean having to prioritize, PWS has been our focus lately. 

Title: Re: WU - Let us know your issues
Post by: LizMarr on June 19, 2018, 08:05:57 PM
I have finally stopped sending data to Wunderground.
Sunday, after having twenty some Accurite or netamo stations reporting temps ten to twenty degrees higher that ambient local to Bowling Green, Ohio, my Davis station was kicked off the site.
KOHBOWLI4.
My station is AU885 MADIS. CWOP KD8DWO.
I will not adjust my station to compensate for these poorly sited and manufactured stations.
Your continued hosting of stations that send bad data is a disgrace to the weather community, and the National weather service, that receives some of this data. 

I used to live in a valley that was around the hill from the river and over the hill from the bay in the city where I live, Coos Bay, Oregon. My station was routinely 10-15 degrees higher than the airport and all the stations along the river and bay. That's just how my micro climate was. Then I got removed from the map on Weather Underground one time (they were still accepting my data - I just wasn't on the map) I wrote them with a hand recorded history of the location and photographs of my manual thermometer. They never answered my emails but my station started showing up on the map again. I did not and would not adjust the output of either of my stations at that time. I didn't know that they would ask anyone to do so. I checked the accuracy and it was fine. It did not mean that the other stations were wrong, just in a different location and observing different side of the same weather I was.

Now, a couple years later, I can't figure out why after nearly two months of uninterrupted and accurate weather data from my brand new Davis station I haven't gotten the coveted "star". But that's another thing. I'm just happy my worn-out cheap weather station has now been replaced by one that I can trust.
Title: Re: WU - Let us know your issues
Post by: LizMarr on June 19, 2018, 08:15:24 PM
I turned off all my chrome extensions and tried viewing the wundermap that way, still no joy. Upper left corner of the blue area that usually shows the map still reads, "Missing Mapbox GL JS CSS" I'll try a uninstall/reinstall of chrome next.

Title: Re: WU - Let us know your issues
Post by: prestwickwx on June 20, 2018, 08:51:00 AM
Hoping everyone's webcams are back up and running now.  Limited resources mean having to prioritize, PWS has been our focus lately.

Mine is still changing from "Awaiting Approval" to "Active - No". When I edit and re-submit - same problem. Been this way for several months. (WU_54013CAM2) (KSCMYRTL2). The URL to the webcam is fine.

Thanks,

Chuck
Title: Re: WU - Let us know your issues
Post by: PaulMy on June 20, 2018, 09:50:28 AM
Quote
Hoping everyone's webcams are back up and running now.  Limited resources mean having to prioritize, PWS has been our focus lately. 
Unfortunately not mine. 
I too have been patient in getting PaulMyCAM1 to show up again on IONTARIO226.  After working great for many years it has not been Active for many months now.  I have edited the setup many times but always returns to No.  http://www.wunderground.com/weatherstation/WXDailyHistory.asp?ID=IONTARIO226

However on the good news side my Bloomsky PaulMyCAM4 IONTARIO1189 keeps on updating  http://www.wunderground.com/weatherstation/WXDailyHistory.asp?ID=IONTARIO1189

Not totally enjoying,
Paul
Title: Re: WU - Let us know your issues
Post by: gardengrub on June 20, 2018, 10:15:24 AM
Hoping everyone's webcams are back up and running now.  Limited resources mean having to prioritize, PWS has been our focus lately.

I noticed that my webcam began functioning again yesterday.  It uses the URL method and had been offline since March 25.  Thanks.
Title: Re: WU - Let us know your issues
Post by: Mike Fitz on June 20, 2018, 10:27:18 AM
I get the same blank WunderMap with Chrome Version 67.0.3396.87, error "Missing Mapbox GL JS CSS" in the upper left. Lots of errors showing in developer tools. Left a message on the Trello board as well.
Title: Re: WU - Let us know your issues
Post by: miraculon on June 20, 2018, 11:10:56 AM
After numerous re-submittals for "approval" when my camera stops showing up, I have given up trying.

This seems to fix it for a while before it disappears again.

If WU wants my camera image, they know where to find it.  ](*,)

Greg H.

As if by magic, it seems to be working again.

Now, if they would fix the radar image on the Roku I would be happy. This only affects some of my Rokus (I have 4), the older models seem to be OK.

Greg H.
Title: Re: WU - Let us know your issues
Post by: LizMarr on June 20, 2018, 12:46:57 PM
Were (Are?) the people who have webcam problems using the URL method or the FTP method? I was using the FTP method. My current webcam still was always on my PWS dashboard, it just didn't work from the direct link. What some are describing is that it has never worked from the webcam control page at all. Are those using URL or FTP?

Title: Re: WU - Let us know your issues
Post by: DoctorKnow on June 20, 2018, 01:12:21 PM
The map works for me, but the icons are 5 MPH high on wind, and they do not update.

Thanks for the feedback

Unfortunately, icons will update less frequently now.  I'll ask to see if the refresh timer is still in there

I hate to say this, but I just find this map rather bland as far as functionality. The icons do not move, and when I click on one, all the barometers are stuck on "30". The Satellite map option does not have any city labels, and the Hybrid is not a satellite with those like it used to be. I think right now I like the "Dark map" best, but when you save your favorite, it doesn't stick and goes back to default... Why can't the map have the icons update every 10 secs or so?
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on June 20, 2018, 02:07:07 PM
thanks for the feedback.   
We'll look into the barometer issue. 
Title: Re: WU - Let us know your issues
Post by: Intheswamp on June 20, 2018, 02:24:17 PM
One more time.

WU keeps denying my webcam. It worked until a few months ago.

KMNMINNE28. Robbinsdale Middle School.
url of pic  https://rms-weather.rdale.org/webcam.jpg
It is under the size limit. You are supposed to grab the image.

 [-o&lt;
[/quote
Has any of the implied WU people even acknowledged any of you posts about your weathercam?

NO. Not for months. I know it is not a priority, but -------
SHAZAM!!!  Looks like your webcam is working!   Better late than never, eh?  :???:
Title: Re: WU - Let us know your issues
Post by: chief-david on June 20, 2018, 04:43:51 PM
YES.!!!! it has been three or four months. Finally someone listened.

I think it came back last night.  Then I had to go in and fix my computer. Purely coincidental.
Title: Re: WU - Let us know your issues
Post by: Intheswamp on June 20, 2018, 06:59:55 PM
I know it's been a while for you.  Mine had worked fairly good but is dead now...tried a couple of times to "get it approved" but it'd always end up being "Inactive"....it's sitting there with "Waiting to be approved" or whatever now.  I'm just about over it.  I may just pull the plug and forget about WU even though it seems they're maybe getting their act together.  When my data isn't being uploaded WU defaults to a station about ten miles from my shop that reported 106F today....it was hot, miserably hot....but not *that* hot.

I'm glad your camera is back up online, you've worked hard on the station at RMS!!!  =D&gt;
Title: Re: WU - Let us know your issues
Post by: eyecue on June 20, 2018, 07:03:51 PM
The radar used to show storm tracks on the mobile app better.  The radar now says DOWN FOR MAINTENANCE quit a bit when it is not. The alert locations are 60 miles from my actual,  The radar now says " No doppler indicated storms in your area. The radar used to show actual information about the cell when you click on the associated icon that comes up when TRACKS are enabled.
Title: Re: WU - Let us know your issues
Post by: antstrafer on June 20, 2018, 09:27:38 PM
The radar used to show storm tracks on the mobile app better.  The radar now says DOWN FOR MAINTENANCE quit a bit when it is not. The alert locations are 60 miles from my actual,  The radar now says " No doppler indicated storms in your area. The radar used to show actual information about the cell when you click on the associated icon that comes up when TRACKS are enabled.

yep  big lose  used to let you know hail potential strength of storm direction

 There are no Doppler radar detected storms for Frederick at this time. 

Title: Re: WU - Let us know your issues
Post by: chief-david on June 20, 2018, 10:35:13 PM
I know it's been a while for you.  Mine had worked fairly good but is dead now...tried a couple of times to "get it approved" but it'd always end up being "Inactive"....it's sitting there with "Waiting to be approved" or whatever now.  I'm just about over it.  I may just pull the plug and forget about WU even though it seems they're maybe getting their act together.  When my data isn't being uploaded WU defaults to a station about ten miles from my shop that reported 106F today....it was hot, miserably hot....but not *that* hot.

I'm glad your camera is back up online, you've worked hard on the station at RMS!!!  =D&gt;

Thanks. And the school network people have https ready to go.
Title: Re: WU - Let us know your issues
Post by: prestwickwx on June 21, 2018, 09:29:57 AM
I keep reading here and on Trello that the webcam issues have been fixed. My cam (WU_54013CAM2) - via url, has not worked for several months.  It goes from "Awaiting Approval" to "Active - No". When I edit and re-submit - same problem. It seems that Webcams via URL still have a major problem. I tend to agree with others. After 25 years, its time to pull the plug.

Chuck
(KSCMYRTL2)
Title: Re: WU - Let us know your issues
Post by: LizMarr on June 21, 2018, 02:35:40 PM
I keep reading here and on Trello that the webcam issues have been fixed. My cam (WU_54013CAM2) - via url, has not worked for several months.  It goes from "Awaiting Approval" to "Active - No". When I edit and re-submit - same problem. It seems that Webcams via URL still have a major problem. I tend to agree with others. After 25 years, its time to pull the plug.

As I asked before... are the broken webcams trying to have the system retrieve via a URL or are they using FTP? My current cam has been using FTP since I installed it with no problems. I've not tried a URL connection in the last couple years but have used it successfully in the past. There is a big difference and the people doing the fixing need to know which it is. I suspect it is the URL uploads that are not working. Reading the timeline involved, it has been happening since folks have been requiring HTTPS protocol net-wide. Who knows what that does to URL uploads... has it been verified that the URL uploads of webcam images can be done over both HTTP and HTTPS protocol? If using URL upload method, you need to be able to type in the URL on a browser and see the image. The image still has to be within the size parameters as well. It says right on the instructions on WU that the URL method is more flakey than using FTP.  To test the FTP sometimes it is good just to use a regular FTP program so that you can read any errors being logged. Several of the stand alone FTP programs have the option of turning on detailed FTP information so you can read the "knock-knock, who's there" of the entire transaction. With some it works to simply change the upload from active to passive or the other way around. Just saying, "it doesn't work" when there are several different, "it"s doesn't get much help.

It's been a while since I've used URL so I'm not sure if it would work anymore for me if I tried. I have multiple ways available to test if needed. 
Title: Re: WU - Let us know your issues
Post by: PaulMy on June 21, 2018, 02:48:28 PM
Quote
As I asked before... are the broken webcams trying to have the system retrieve via a URL or are they using FTP?
I have it as the URL method, and not working for many months.
Paul

Title: Re: WU - Let us know your issues
Post by: prestwickwx on June 21, 2018, 02:52:41 PM
I keep reading here and on Trello that the webcam issues have been fixed. My cam (WU_54013CAM2) - via url, has not worked for several months.  It goes from "Awaiting Approval" to "Active - No". When I edit and re-submit - same problem. It seems that Webcams via URL still have a major problem. I tend to agree with others. After 25 years, its time to pull the plug.

As I asked before... are the broken webcams trying to have the system retrieve via a URL or are they using FTP? My current cam has been using FTP since I installed it with no problems. I've not tried a URL connection in the last couple years but have used it successfully in the past. There is a big difference and the people doing the fixing need to know which it is. I suspect it is the URL uploads that are not working. Reading the timeline involved, it has been happening since folks have been requiring HTTPS protocol net-wide. Who knows what that does to URL uploads... has it been verified that the URL uploads of webcam images can be done over both HTTP and HTTPS protocol? If using URL upload method, you need to be able to type in the URL on a browser and see the image. The image still has to be within the size parameters as well. It says right on the instructions on WU that the URL method is more flakey than using FTP.  To test the FTP sometimes it is good just to use a regular FTP program so that you can read any errors being logged. Several of the stand alone FTP programs have the option of turning on detailed FTP information so you can read the "knock-knock, who's there" of the entire transaction. With some it works to simply change the upload from active to passive or the other way around. Just saying, "it doesn't work" when there are several different, "it"s doesn't get much help.

It's been a while since I've used URL so I'm not sure if it would work anymore for me if I tried. I have multiple ways available to test if needed.

Yes, I do use the URL method as I said above - "via url". It worked fine for several years. The address to the jpg works fine and it can be reached using secure protocol (https) or http. The image size has not changed and it is within the parameters.
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on June 21, 2018, 07:18:21 PM
Probably just need to be a little more patient. A human approves the cameras and probably gets to it once a week or so.  Resubmitting will cause it to go though the process again

I just approved your cam, it should appear on the site in the next few hours
Title: Re: WU - Let us know your issues
Post by: konz on June 21, 2018, 08:03:04 PM
@wunderground-PWS is likely not listening, but on the Trello “action items” is “Increase Customer Support”. Sadly in the error message, it suggests it’s “YOUR” problem and to contact Customer “Support” which as we all know is presently an empty desk with a sign “Space Available”.

Please contact the server administrator, support@wunderground.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.


I have to say the audacity of that blurb you highlighted really shocked me when I first read on the WU support site a few years ago.  I've been much happier since turning off my WU feed in my weeWX.conf file and adding any other site possible to my upload.  They're all working without any issues.  My WU site has been dark since...

This PWS is not reporting
Last updated: 5/28/2018, 4:58:14 PM,
24 days ago

...and I'm A-OK with that.
Title: Re: WU - Let us know your issues
Post by: prestwickwx on June 22, 2018, 08:37:55 AM
Probably just need to be a little more patient. A human approves the cameras and probably gets to it once a week or so.  Resubmitting will cause it to go though the process again

I just approved your cam, it should appear on the site in the next few hours

WU_54013CAM2 back online. Thanks.
Title: Re: WU - Let us know your issues
Post by: Mike Fitz on June 22, 2018, 08:45:37 AM
Still no WunderMap using the latest version of Chrome since the map updates, "Missing Mapbox GL JS CSS" error.
Title: Re: WU - Let us know your issues
Post by: PaulMy on June 22, 2018, 10:03:24 AM
My WU data goes back to July 2008 and webcam was added in 2010 and worked great for many years but now doesn't show on my http://www.wunderground.com/weatherstation/WXDailyHistory.asp?ID=IONTARIO226

and if I go to https://www.wunderground.com/webcams/PaulMy/1/show.html the only periods it shows is February through December 2016
so still not yet reactivated.

Nudge, nudge... any help available?

Paul
Title: Re: WU - Let us know your issues
Post by: Intheswamp on June 22, 2018, 06:18:09 PM
Hope your's shows up soon.  Mine finally reappeared, I think, yesterday after some discussion with Chief-David.  I know you have A+ data and with your different stations probably don't really need to be sending it up to WU anyhow, your's is probably the best in your area. 

Ed
Title: Re: WU - Let us know your issues
Post by: PaulMy on June 22, 2018, 07:06:29 PM
Thanks Ed, and I will continue my patience.
Everything is not yet lost as at least my data from the VP2 is being shown IONTARIO226 and updated, and the Bloomsky data and webcam are good for IONTARIO1189, and don't want to be too hoggish.
Paul



Title: Re: WU - Let us know your issues
Post by: Intheswamp on June 23, 2018, 09:25:57 AM
Hey, I just checked and you indeed are hitting 50% with the cameras.  And, from your positive viewpoint the cup is half full.  UU  Maybe something will happen you'll get IONTARIO226 going...then your cup will be full!  \:D/

Title: Re: WU - Let us know your issues
Post by: CBXSteve on June 24, 2018, 04:19:22 PM
My webcam has been working flawlessly for a week now, thanks for that. My comment is about the new WUndermap. The thumbnails that appear on the map for stations that have them, completely cover the station icon.  I figure that's something you know about and plan to look into it in the future, but I have an alternative suggestion that might be much easier and faster to implement. The thumbnails are so small as to be useless for delivering info anyway, so rather than have the thumbnails (which must have some loading overhead), just have a modified station icon for stations with webcams, maybe a bold, active, border that can be clicked for direction to the cam rather than the station page itself. If what you come up with is clean enough, you might even be able to include the layer by default and lose the webcam layer control.

Keep up the good work! A few more months of progress and I might be able to speak the name of your parent company without tourettes type outbursts.
Title: Re: WU - Let us know your issues
Post by: prestwickwx on June 25, 2018, 07:55:59 AM
It looks like Webcams via URL are broken again. Mine (WU_54013CAM2) worked about a day, after the last fix, and now I see that many are absent, once again, on the map. Webcams via FTP seem to be stable.
Title: Re: WU - Let us know your issues
Post by: miraculon on June 25, 2018, 08:14:29 AM
It looks like Webcams via URL are broken again. Mine (WU_54013CAM2) worked about a day, after the last fix, and now I see that many are absent, once again, on the map. Webcams via FTP seem to be stable.

Same here. I refuse to do direct FTP, because I upload the image to my own website. The camera doesn't support two different FTP transfers.

Maybe IBM can get "Watson" to fix the webcam image fetch problem.... 

Greg H.
Title: Re: WU - Let us know your issues
Post by: PaulMy on June 25, 2018, 08:50:32 AM
Quote
Same here. I refuse to do direct FTP, because I upload the image to my own website. The camera doesn't support two different FTP transfers.

Same here, and still a No on the status.
The Bloomsky however is different.

Trying to enjoy,
Paul
Title: Re: WU - Let us know your issues
Post by: chief-david on June 25, 2018, 08:51:10 AM
ditto. It was a good week
Title: Re: WU - Let us know your issues
Post by: Intheswamp on June 25, 2018, 09:16:37 AM
Yup, mine is dead again, too.   I won't be doing FTP, either, for my image.  I'll wait and see what happens.  It will take them asking for me to resubmit my camera again...I'm tired of begging.  Just for giggles I just checked my "replacement" should I decide to pull my data...it's only six degrees higher than it should be.  The second runner-up is coming in at roughly eight degrees higher.  Today the forecast is for 96F...those two stations will be well over 100F.  No frowny face, no harsh words for WU, just frustration and getting tired of their instability/unreliability. 

And, on a more serious note....where is William in all of this???  His absence is very suspicious.  After years and years of being the mouth of WU William disappears without saying "Goodbye"???  Replaced by people with funky names that show up and then disappear themselves??? I'm thinking of filing a missing-persons report.  I think this is all a big cover-up.  Shoot, William could've been working with the CIA or CIAO' or one of those other acronyms.  I think they need to drain Lake Kensico and look for him...
Title: Re: WU - Let us know your issues
Post by: gardengrub on June 25, 2018, 10:08:21 AM
Same experience here.  URL upload worked from June 19-23 and has been down since.

It looks like Webcams via URL are broken again. Mine (WU_54013CAM2) worked about a day, after the last fix, and now I see that many are absent, once again, on the map. Webcams via FTP seem to be stable.

Same here. I refuse to do direct FTP, because I upload the image to my own website. The camera doesn't support two different FTP transfers.

Maybe IBM can get "Watson" to fix the webcam image fetch problem.... 

Greg H.
Title: Re: WU - Let us know your issues
Post by: KyWxWinchester on June 25, 2018, 01:41:39 PM
I have also been experiencing the same issue with Wundermap that others have reported in this thread: blank area where the map should render with the message: "Missing Mapbox GL JS CSS."  Chrome 67.0.3396.87 (64-bit). Tried clearing cache, incognito mode, add-ons disabled, etc.
Title: Re: WU - Let us know your issues
Post by: WunderTodd (PWS PM) on June 26, 2018, 06:59:12 PM
We continue to make tweaks to the Webcam URL upload.  This has been a tough one to iron out; thanks for sticking with us.
Title: Re: WU - Let us know your issues
Post by: nincehelser on June 26, 2018, 07:59:04 PM
Haven't posted much here in a long time but I've noticed the oops we have a error message a lot since last night, and for some reason Acurite 5 in 1 stations appear to not show rainfall rate when they do load.
My station on two displays show a rate during storms but nothing on Wunderground. Other non Acurite stations appear to be showing all the info. Might be a issue between Wunderground and the Acurite servers along with the upgrade issues. I still have my Gold Star and the graphs have looked complete for a while.
Must be fun trying to get everyone playing nice again when everyone uses different ways to get the info loaded in.

Wunderground is reporting today that the precipitation rate plotting problem is "temporarily" fixed.

I guess for a "permanent" fix they want Acurite to direct data to a different hostname than they've been using in the past.

I've no clue why that would only affect precipitation rate.   :?
Title: Re: WU - Let us know your issues
Post by: Jaeger on June 27, 2018, 08:57:10 AM
Hi,

Here are my WU PWS issues; they may have been covered before, but I couldn't see them on the Trello page.

* Cannot delete (bad) data.  It looks like it has worked - until you refresh/reload the page.
(See the comments at:  https://www.wunderground.com/blog/PWSmet/how-to-delete-bad-pws-data.html )

* Email notifications e.g. "station is not reporting" are no longer sent (= more bad data that can't be deleted.)

* Mapbox on the PWS page shows precipitation values as a huge integer, not the actual value.  (It used to display precipitation in centimetres - an odd unit, but at least human readable.)

* The first graph displays Temperature and Dew Point - but not Humidity.  I have seen it display all three before!

Any help to resolve these issues would be greatly appreciated.

Cheers!
Title: Re: WU - Let us know your issues
Post by: Intheswamp on June 27, 2018, 09:51:53 AM
Looks like my cam updated 14 hours ago....
Title: Re: WU - Let us know your issues
Post by: PaulMy on June 27, 2018, 10:25:55 AM

After the posts by WunderTodd I continue to be patient and not edit the status and just leaving it as No.




Paul
Title: Re: WU - Let us know your issues
Post by: antstrafer on June 27, 2018, 02:04:54 PM
I noticed heat index is not working on dash board.     

100.6 °F
Feels Like 100.6 °F

but it works on forecast section


101  F
FEELS LIKE 109


minor stuff really     all good otherwise

KTXTHALI2
Title: Re: WU - Let us know your issues
Post by: WheatonRon on June 28, 2018, 02:26:50 PM
One of my stations on WU (KILWHEAT17) is reporting zero degrees, and it is June in Chicago! The uploads to CWOP and other sites all work perfectly (about 85 degrees) and WU shows spikes of zero dewpoint and other issues. Something is seriously wrong and my station has been doing fine on WU, until today!
Title: Re: WU - Let us know your issues
Post by: antstrafer on June 29, 2018, 10:54:23 AM
looks like feels like temp is working on dashboard

on forecast, sun set and rise are off and tomorrow show be about 23 seconds shorter

Actual Time6:30 AM 8:43 PM

Tomorrow will be 0 minutes 59 seconds longer
Title: Re: WU - Let us know your issues
Post by: antstrafer on June 29, 2018, 09:03:59 PM
nope feels like is not right on dash board
Title: Forecast link from my PWS page not working
Post by: johnashp on July 01, 2018, 04:58:33 AM
The link from my PWS page to the forecast does not work. It does not work from other local PWSs I've tried, and when I try and search for my PWS, nothing happens. Here's the link to my forecast
https://www.wunderground.com/weather/es/fuente-de-meca/IREGINDE83?cm_ven=pwsdash_cityforecast
Title: Re: Forecast link from my PWS page not working
Post by: LizMarr on July 01, 2018, 09:34:11 AM
I wonder if it is a regional thing. My US based station is working fine. They might be using a different server system for Europe.


The link from my PWS page to the forecast does not work. It does not work from other local PWSs I've tried, and when I try and search for my PWS, nothing happens. Here's the link to my forecast
https://www.wunderground.com/weather/es/fuente-de-meca/IREGINDE83?cm_ven=pwsdash_cityforecast
Title: Re: WU - Let us know your issues
Post by: konz on July 01, 2018, 11:14:25 AM
I commented out my WU feed for 30-days until Jul 1st...just to see how it goes.  FOMO may get the better of me though.  :lol:

Just restarted my station upload to WU after pulling the plug on it for the month of June.  Had no issues for the month using other sites - I only really missed the map of surrounding sites, but I used it anyway even though my site wasn't there.  The WU site started reporting without issue and I reset the Status message - no problem.  Maybe it's getting better...you wouldn't know it from the conversation.
Title: Re: WU - Let us know your issues
Post by: antstrafer on July 01, 2018, 02:03:35 PM
feels like is working right on dashboard but

Tomorrow will be 0 minutes 52 seconds longer    is not right.   it should say something like tomorrow will be 0 minutes 32 seconds  shorter     

course the earth could have shifted on it's axis, but I am betting its software. 
Title: Re: WU - Let us know your issues
Post by: jgspears on July 02, 2018, 01:58:34 PM
Getting Missing Mapbox GL JS CSS when trying to view Wundermap.  I am using Chrome Version 67.0.3396.99 (Official Build) (64-bit) which I believe is the current general release version.

Also, I do no get the error with Chrome Beta Version 68.0.3440.42 (Official Build) beta (64-bit) or with Google Chrome Canary Version 69.0.3479.0 (Official Build) canary (64-bit)

I do not get the error when using Firefox (current version).
Title: Re: WU - Let us know your issues
Post by: WunderTodd (PWS PM) on July 02, 2018, 03:48:57 PM
Astronomy data is having some issues -- engineers are working on a fix.

Missing Mapbox GL JS CSS has also been an issue -- engineers are working on that too.

Appreciate your patience.
Title: Re: WU - Let us know your issues
Post by: antstrafer on July 02, 2018, 03:58:34 PM
Astronomy data is having some issues -- engineers are working on a fix.
snip


glad to hear it   thanks
Title: Re: Forecast link from my PWS page not working
Post by: johnashp on July 03, 2018, 12:34:10 PM
Thanks for the insight. It might well have been. This has been "fixed" in that the forecast link from my PWS page does take you to a forecast for this area but, at the top, is another PWS (in the centre of town, or so he claims!) rather than mine! I hope this is fixed too.

I wonder if it is a regional thing. My US based station is working fine. They might be using a different server system for Europe.


The link from my PWS page to the forecast does not work. It does not work from other local PWSs I've tried, and when I try and search for my PWS, nothing happens. Here's the link to my forecast
https://www.wunderground.com/weather/es/fuente-de-meca/IREGINDE83?cm_ven=pwsdash_cityforecast
Title: Re: WU - Let us know your issues
Post by: railrode1 on July 04, 2018, 01:13:48 PM
Ok, Now when I click on a station from the Wundermap, The station summary box comes up with the station ID. When clicking on the station ID in that box, It takes me to the station's forecast page rather than the station as it did in the past.
Title: Re: WU - Let us know your issues
Post by: benay ra'am on July 04, 2018, 09:40:07 PM
Ok, Now when I click on a station from the Wundermap, The station summary box comes up with the station ID. When clicking on the station ID in that box, It takes me to the station's forecast page rather than the station as it did in the past.

Same with me too, also Wundermap is real slow to load....................
Title: Re: WU - Let us know your issues
Post by: PaulMy on July 06, 2018, 08:39:11 AM
Quote
Probably just need to be a little more patient. A human approves the cameras and probably gets to it once a week or so.  Resubmitting will cause it to go though the process again
 We continue to make tweaks to the Webcam URL upload.  This has been a tough one to iron out; thanks for sticking with us.   « Last Edit: June 26, 2018, 07:04:27 PM by WunderTodd (PWS PM) »
Still being patient and haven't tried to reactivate.
Paul
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on July 06, 2018, 01:03:16 PM
Morning Paul.

Just approved a batch of Cams, see yours showing up now

thanks for your patience
tim
Title: Re: WU - Let us know your issues
Post by: prestwickwx on July 06, 2018, 01:11:34 PM
Morning Paul.

Just approved a batch of Cams, see yours showing up now

thanks for your patience
tim

Tim,

Is it necessary to re-submit? Mine worked a few days before the last outage and is now showing non active.

WU_54013cam2
KSCMYRTL2

Chuck
Title: Re: WU - Let us know your issues
Post by: PaulMy on July 06, 2018, 01:17:02 PM
Hi Tim,
My Bloomsky is and has been showing on IONTARIO1189 PaulMyCAM4
PaulMyCAM1 is not yet showing on my original WU account IONTARIO226 and in the settings still No and clicking Source Link and the source image shows.  Maybe my page is cached and I need to be a bit more patient.

Thanks,
Paul
Title: Re: WU - Let us know your issues
Post by: Intheswamp on July 06, 2018, 01:18:31 PM
Seems like you do have to re-submit, unless some of the WU-ears in the forum decide to go into your account and flip a switch or something.  I've got the same thing as you...when from waiting for approval to active to being dead again.  I'm over it, no more submissions from me.   Tired of it. 
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on July 06, 2018, 01:23:49 PM
Please don't resubmit.  It doesn't help.  All it does is ensure your camera will be offline until we get around to re-approving
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on July 06, 2018, 01:28:43 PM
Paul...

Your hosting service is blocking our scraper

wget "http://www.komokaweather.com/weather/wu/image_wu.jpg"
--2018-07-06 17:22:37--  http://www.komokaweather.com/weather/wu/image_wu.jpg
Resolving www.komokaweather.com... 23.229.161.0
Connecting to www.komokaweather.com|23.229.161.0|:80... connected.
HTTP request sent, awaiting response... 403 Forbidden
2018-07-06 17:22:37 ERROR 403: Forbidden.

Unfortunately that's not something we can fix from our end.  The IP address we are using to get the image should be 52.27.33.33
Title: Re: WU - Let us know your issues
Post by: Intheswamp on July 06, 2018, 01:40:48 PM
Please don't resubmit.  It doesn't help.  All it does is ensure your camera will be offline until we get around to re-approving
Uh, I think it's pretty well already ensured that any camera will be offline until you "get around to re-approving" it.  :-? 
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on July 06, 2018, 01:52:16 PM
Apologies for my quick reply, what I meant is, we don't approve cams every day, and resubmitting has no bearing on whether or not your cam updates unless we have rejected it for some reason, like it shows the interior of a structure.

All systems appear to be working nominally at this time, what we are noticing is that some Hosting providers are blocking us from pulling data from cameras. We have no control over this and is why we have the ftp option.
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on July 06, 2018, 01:59:28 PM
Hi intheswamp

I do not see your account having a webcam listed

Please go to https://www.wunderground.com/webcams/signup.html while signed in and make sure you have a webcam ID there.

Title: Re: WU - Let us know your issues
Post by: prestwickwx on July 06, 2018, 03:03:12 PM
Apologies for my quick reply, what I meant is, we don't approve cams every day, and resubmitting has no bearing on whether or not your cam updates unless we have rejected it for some reason, like it shows the interior of a structure.

All systems appear to be working nominally at this time, what we are noticing is that some Hosting providers are blocking us from pulling data from cameras. We have no control over this and is why we have the ftp option.

I have looked through my logs and I don't see any blocks, but still listed as not active. It worked fine for a day or so.

WU_54013CAM2
KSCMYRTL2

Chuck
Title: Re: WU - Let us know your issues
Post by: Intheswamp on July 06, 2018, 04:01:42 PM
Hi intheswamp

I do not see your account having a webcam listed

Please go to https://www.wunderground.com/webcams/signup.html while signed in and make sure you have a webcam ID there.
Nope, I deleted it just after posting my last post.  As I mentioned in an earlier post, I've tired of WU.  Best wishes.
Title: Re: WU - Let us know your issues
Post by: fury88 on July 07, 2018, 10:04:32 AM
I recently got the new WeatherFlow station but when I set it up it accidentally created a new station ID. How do I remove my old Davis Pro and put this in it's place? I'd like to keep the history together so there is no break in data.

Thanks for any help!!

-Matt
Title: Re: WU - Let us know your issues
Post by: LizMarr on July 07, 2018, 02:24:24 PM
I recently got the new WeatherFlow station but when I set it up it accidentally created a new station ID. How do I remove my old Davis Pro and put this in it's place? I'd like to keep the history together so there is no break in data.

You cannot remove a station once it has been created and data received. What I do is to apply for a new station ID. On my old station I append the words (retired) on the name. If I think about it I make a note in the status of the old station that says what the new station ID is. That is it. This way if someone has been following my PWS they can see that it is no longer going to be updated. This way the data is unique to that particular weather station. I figure the advent of a whole new system is similar to if you relocate it more than a short distance as it will be doing things differently than before.
Title: Re: WU - Let us know your issues
Post by: antstrafer on July 07, 2018, 05:16:59 PM
what happened to your storms on the nexrad radar, we used to be able to view individual cells but no longer. They are still labeled on the nexrad but it always says no current storms in your area. This also needs to be fixed. Not everybody uses your site on mobile you know.

yep this still an issue

out here on the plains, we need to know hail potential and strength of storms    used to have that.
Title: Re: WU - Let us know your issues
Post by: WheatonRon on July 07, 2018, 08:12:46 PM
What is causing these spikes? Zero degrees in Chicago in July? AND my station (KILWHEAT17) has a gold star and uploads to CWOP from the same station and Davis software and datalogger are perfect—no spikes! I reported this issue on June 28 in this thread so problem still exists from two weeks ago!
Title: Re: WU - Let us know your issues
Post by: LizMarr on July 07, 2018, 09:25:16 PM
What is causing these spikes? Zero degrees in Chicago in July? AND my station (KILWHEAT17) has a gold star and uploads to CWOP from the same station and Davis software and datalogger are perfect—no spikes! I reported this issue on June 28 in this thread so problem still exists from two weeks ago!

I've had that in the past. My guess would be network traffic. I'm not sure if it is local, regional, or at WU themselves. A datastream is opened then something happens so that the values are zero. Because there are thousands of stations reporting it is up to the station owner to do any manual corrections. I just let it go on my data, I figure anyone who does data can see that it was likely not the weather station itself and if they are importing it they could filter it out. Lately with Charter updating the lines where I am I contribute any network irregularities to that.

As for the coveted star. My station has been up since May and still no star... :(
Title: Re: WU - Let us know your issues
Post by: prestwickwx on July 10, 2018, 10:17:01 AM
The Wunderstation APP on Ipad is really great. However, it stopped displaying the Indoor Temperature several months ago. Please fix.

In addition, I would like to see the PurpleAir Air Quality data displayed with the associated PWS Station. I have the PupleAir device and it displays on WU, but it does not show up under the Air Quality section of my PWS. I notice that WU has been promoting the PurpleAir, but it there should be a way to link it to the PWS Station owner.

Thanks,

Chuck
Title: Re: WU - Let us know your issues
Post by: antstrafer on July 11, 2018, 10:08:21 AM
Tomorrow will be 0 minutes 54 seconds shorter

Astronomy fixed  now we can have fall and winter
Title: Re: WU - Let us know your issues
Post by: antstrafer on July 11, 2018, 12:23:12 PM
feels like on the dashboard and forecast are different, about 4 to five degrees higher on forecast
Title: Re: WU - Let us know your issues
Post by: prestwickwx on July 11, 2018, 02:23:15 PM
Morning Paul.

Just approved a batch of Cams, see yours showing up now

thanks for your patience
tim

Tim,

Is it necessary to re-submit? Mine worked a few days before the last outage and is now showing non active.

WU_54013cam2
KSCMYRTL2

Chuck

My webcam (via url) worked fine for a few days. Looks like it has now stopped updating, once again.

Chuck
Title: Re: WU - Let us know your issues
Post by: antstrafer on July 12, 2018, 11:31:10 AM

wish wu had this back



Storm Attributes Table
The Storm Attributes Table is a NEXRAD derived product which attempts to identify storm cells.

The table contains the following fields:

ID - This is the ID of the cell. The ID is also printed on the radar image to enable you to reference the table with storms on the radar image. If a triangle is shown in this field, it indicates NEXRAD detection of a possible tornadic cell (this "detection" is called the tornado vortex signature). If a diamond appears in this field, NEXRAD algorithms detect the storm is a mesocyclone. If a yellow-filled square appears, the storm has a 70% or greater chance of containing hail.
Max DBZ - This is the highest reflectivity found within the storm cell.
Top (ft) - Storm top elevation in feet.
VIL (kg/m²) - Vertically Integrated Water. This is an estimation of the mass of water suspended in the storm per square meter.
Probability of severe hail - Probability that the storm contains severe hail.
Probability of hail - Probability that the storm contains hail.
Max hail size (in) - Maximum hail stone diameter.
Speed (knots) - Speed of the storm movement in knots.
Direction - Direction of storm movement.
Title: Re: WU - Let us know your issues
Post by: LizMarr on July 12, 2018, 04:09:12 PM
Storm Attributes Table
The Storm Attributes Table is a NEXRAD derived product which attempts to identify storm cells.

Have you studied the Weather Underground API system? It used to be free but now they limit/charge for it's use. You can pick up any of hundreds of variables out of their weather database. This one has quite a few of the variables you are talking about:

https://www.wunderground.com/weather/api/d/docs?d=data/currenthurricane

Base URL for the API system.

https://www.wunderground.com/weather/api/d/docs?d=index

I was working on a Rainmeter interface for my PWS but quit because of the limitations of the "free" API key. As I said, it used to be free to call the data.

Title: Re: WU - Let us know your issues
Post by: oboboli on July 13, 2018, 09:04:17 PM
Posting to WUnderground from within WeatherLink stopped working for me and others recently.  No attentions or replies have been posted by WU in that specific thread so I am posting here.  This seems to be an issue on WU side as many have found.  I have used System Restore along with reinstalling the WU.dll into Weatherlink and still nothing is being posted.   I also tried using the newer Station KEY that generated for each station as the Password used in the WU module in Weathelink, still no data is being sent.  I am just about done with WU, way too many problems lately after being a Member since 1998...posting weather data shouldn't be so unreliable as it's become using Wunderground (Weather.com)

I have tried everything short of deleting my account and making a new one.
Title: Re: WU - Let us know your issues
Post by: oboboli on July 13, 2018, 09:26:40 PM
Well I solved the WU upload within WeatherLink problem by restoring my PC to an older backed up System Image...apparently recent Windows Updates is causing this problem.
Title: Re: WU - Let us know your issues
Post by: havtrail on July 16, 2018, 01:06:03 PM
Hi, I'm having an odd problem with our WU PWS page (https://www.wunderground.com/personal-weather-station/dashboard?ID=KPAHAVER17) over the weekend. Our station has disappeared from the Radar Map and the Current Conditions for it have been static the whole time, yet the Weather History Graphs farther down on the PWS page are updating fine.

The station is a HOBO RX3003 cellular unit which uploads to HOBOlink, which then feeds the data to WU. It's been reactivated and running since mid-April, with no webcam involved. A test of the feed on the HOBOlink site came back "successful," and it's clear from the updating graphs on WU that WU is getting data. But the Radar Map and the Current Conditions are not updating, and the station's related "weather sticker" widgets are present but data-less.

Looking for a solution. Any help appreciated. The problem is making our public kiosks look embarrassing...

Rich K.
weather.havtrail.com
Title: Re: WU - Let us know your issues
Post by: orchidman on July 16, 2018, 01:43:06 PM
Hi, I'm having an odd problem with our WU PWS page (https://www.wunderground.com/personal-weather-station/dashboard?ID=KPAHAVER17) over the weekend. Our station has disappeared from the Radar Map and the Current Conditions for it have been static the whole time, yet the Weather History Graphs farther down on the PWS page are updating fine.

I am having the same problem.  KOKOKLAH58
Title: Re: WU - Let us know your issues
Post by: BigOkie on July 16, 2018, 02:40:09 PM
I'm seeing an issue on my statoin for the last several days where the high temp in the summary is usually several degrees difference than my station.  Confusing.  Attachments included.  Today for example WU reports my high as 97 but my station sofar reports as 91.

KOKTULSA13

Title: Re: WU - Let us know your issues
Post by: LizMarr on July 16, 2018, 03:02:33 PM
Hi, I'm having an odd problem with our WU PWS page (https://www.wunderground.com/personal-weather-station/dashboard?ID=KPAHAVER17) over the weekend. Our station has disappeared from the Radar Map and the Current Conditions for it have been static the whole time, yet the Weather History Graphs farther down on the PWS page are updating fine.

Have you tried a different web browser? Seriously, sometimes updates with the browser will "break" something, and often the cache gets locked so that certain parts of the page use old data.

Title: Re: WU - Let us know your issues
Post by: havtrail on July 16, 2018, 03:40:45 PM
Hi, I'm having an odd problem with our WU PWS page (https://www.wunderground.com/personal-weather-station/dashboard?ID=KPAHAVER17) over the weekend. Our station has disappeared from the Radar Map and the Current Conditions for it have been static the whole time, yet the Weather History Graphs farther down on the PWS page are updating fine.

Have you tried a different web browser? Seriously, sometimes updates with the browser will "break" something, and often the cache gets locked so that certain parts of the page use old data.

Yes, I have accessed it using 3 different browsers, 3 different PCs, logged in and not logged in, etc. All no good.
Title: Re: WU - Let us know your issues
Post by: Intheswamp on July 16, 2018, 06:08:08 PM
"Houston...we have a problem."
Title: Re: WU - Let us know your issues
Post by: bagocina on July 18, 2018, 04:47:08 PM
Hi, I'm having an odd problem with our WU PWS page (https://www.wunderground.com/personal-weather-station/dashboard?ID=KPAHAVER17) over the weekend. Our station has disappeared from the Radar Map and the Current Conditions for it have been static the whole time, yet the Weather History Graphs farther down on the PWS page are updating fine.

The station is a HOBO RX3003 cellular unit which uploads to HOBOlink, which then feeds the data to WU. It's been reactivated and running since mid-April, with no webcam involved. A test of the feed on the HOBOlink site came back "successful," and it's clear from the updating graphs on WU that WU is getting data. But the Radar Map and the Current Conditions are not updating, and the station's related "weather sticker" widgets are present but data-less.

Looking for a solution. Any help appreciated. The problem is making our public kiosks look embarrassing...

Rich K.
weather.havtrail.com

I have same problem about 5-6 days with my PWS (https://www.wunderground.com/personal-weather-station/dashboard?ID=IBRATISL587). Current conditions not updating but graph and table updating correctly. I wrote to support, but they answered only once, that is my issues with PWS and never more. Today I saw new issue with each PWS on whole WU. Randomly is not available PWS pages (attached image).
Title: Re: WU - Let us know your issues
Post by: orchidman on July 18, 2018, 06:05:59 PM
Hi, I'm having an odd problem with our WU PWS page (https://www.wunderground.com/personal-weather-station/dashboard?ID=KPAHAVER17) over the weekend. Our station has disappeared from the Radar Map and the Current Conditions for it have been static the whole time, yet the Weather History Graphs farther down on the PWS page are updating fine.

Have you tried a different web browser? Seriously, sometimes updates with the browser will "break" something, and often the cache gets locked so that certain parts of the page use old data.
I am having the same problem at 3 different locations.  2 are using Firefox and one is using chrome and IE.
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on July 19, 2018, 10:05:28 AM
Please check the time on your station and or computer that uploads the data.  It looks like you might be sending data with a clock skew off about 10 minutes in the past.
Title: Re: WU - Let us know your issues
Post by: bagocina on July 19, 2018, 11:30:27 AM
Please check the time on your station and or computer that uploads the data.  It looks like you might be sending data with a clock skew off about 10 minutes in the past.

Hello,
data which I send to WU is with actual time in UTC. As I wrote, data in graphs and table on station's page on WU (https://www.wunderground.com/personal-weather-station/dashboard?ID=IBRATISL590 (https://www.wunderground.com/personal-weather-station/dashboard?ID=IBRATISL590)) are actual and updating correctly with correct time. But Currently Conditions data are freezed about week on same values 24 hours of day.

Currently Conditions on my PWS freezed from day to day, without any changes in code.

As I read, this problem have several people with their PWS in last time.

This not look like problem with PWS but with WU.
Title: Re: WU - Let us know your issues
Post by: orchidman on July 19, 2018, 12:03:33 PM
On my main page, my site doesn't show up on the map.  The circle is there but no value in it.  All the 'Current Conditions' are frozen (wrong) but below in the 'Weather History', all the values are correct and current.  The 'Weather History Graph' is current and correct.

When I select the 'Forecast' page for my site (Oklahoma City, OK) right below the city, next to my location, the temp is the wrong value.  However for the 'Today' tab, the time is correct along with the Temp and wind values.

This is so strange, the data is correct in some areas and not in other areas.  I will not be able to check the Davis & PC time to see if it is correct until this evening.
Title: Re: WU - Let us know your issues
Post by: weathereric on July 19, 2018, 12:23:52 PM
I'm experiencing all the issues with "current conditions" others have recently posted about.  The host computer's time is accurate to a few milliseconds.  Weather reported to APRS is correct as is weather history on WU.  I've been travelling a bit but I think this problem has been present for about a week.
Title: Re: WU - Let us know your issues
Post by: jerryg on July 19, 2018, 01:34:26 PM
Wu is screwed up big time, this am my station was reporting fine now it is not reporting. When i send test it comes back ok and when i go to some of my favorite stations they come back with frozen info and all the info below that is blank. Man they sure got this site screwed up big time. I have been on wu for many years and never has it been this bad for so long.  ](*,)
Title: Re: WU - Let us know your issues
Post by: LizMarr on July 19, 2018, 06:11:00 PM
Wu is screwed up big time, this am my station was reporting fine now it is not reporting. When i send test it comes back ok and when i go to some of my favorite stations they come back with frozen info and all the info below that is blank. Man they sure got this site screwed up big time. I have been on wu for many years and never has it been this bad for so long.  ](*,)

I just checked mine at 15:04 PST, 19 July 2018 and everything is in order. There are no major gaps in data in spite of the fact I just spent the last 3 hours configuring a new router. Even the webcam is working.

Perhaps there is some regional interference going on.
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on July 19, 2018, 06:30:42 PM
Users who are having Issues with the data showing up in your graph, but not in the current conditions module.

1) What station are you using
2) what software

I think we know what is happening, and will implement a fix by the end of today.  We tried to separate out observations that are current, vs ones that are being sent to fill in gaps in history.  It looks like we tuned the history window a little too aggressively (anything older than 2 mins is considered not current)  we didn't take into account that 1) peoples clocks aren't always right and 2) that some stations go through a third party relay, and might take 2 minutes to get to us. 

We are setting the allowable delay to 15 minutes
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on July 19, 2018, 06:36:09 PM
Wu is screwed up big time, this am my station was reporting fine now it is not reporting. When i send test it comes back ok and when i go to some of my favorite stations they come back with frozen info and all the info below that is blank. Man they sure got this site screwed up big time. I have been on wu for many years and never has it been this bad for so long.  ](*,)

I know this is a frustrating time, we have completely re-written the ingestion system, its a complex beast that had a lot of unacceptable hacks to "fix" stations that weren't reporting correctly.  We made some decisions to not support many of those hacks any longer.

As we move forward and notice issues, we are implementing solutions that gracefully deal with things like stations with time skew and with atypical payloads.  These things are not always possible to anticipate in testing.

We aren't re-writing this code for fun, it was in serious risk of failing permanently.  While we are experiencing glitches now, i hope you can appreciate the amount of work the WU team has put into fixing these systems and making it possible for the PWS network to continue for years to come
Title: Re: WU - Let us know your issues
Post by: havtrail on July 19, 2018, 08:26:13 PM
My WU PWS page is now working normally again. Our data is relayed from HOBOlink, so yes there is a time delay. Any clock issue would be between their server clock and yours at WU. Thanks for sorting this out.

Rich K.
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on July 19, 2018, 09:00:49 PM
Glad we were able to resolve this issue.

My WU PWS page is now working normally again. Our data is relayed from HOBOlink, so yes there is a time delay. Any clock issue would be between their server clock and yours at WU. Thanks for sorting this out.

Rich K.
Title: Re: WU - Let us know your issues
Post by: jerryg on July 19, 2018, 09:11:01 PM
Update, everything is working like it should. Kudos guys.
Title: Re: WU - Let us know your issues
Post by: orchidman on July 19, 2018, 10:43:05 PM
KOKOKLAH58 is now up and running properly.  Thanks so much.  We are using DAVIS equipment with VWS reporting the data to WU
Title: Re: WU - Let us know your issues
Post by: bagocina on July 20, 2018, 01:19:14 AM
Woohoo, IBRATISL590 Curently Conditions updating now correctly too! Thanks guys!
Title: Re: WU - Let us know your issues
Post by: quailvalleywx on July 20, 2018, 08:59:49 AM
I'm seeing improvement after yesterday's current conditions fix but dashboard?ID=KKSSHAWN60#history page has only circle (no temperature data) on radar map, last update message is fixed at "Station reported 8 seconds ago", yet current conditions are updating and graphs are good (improvement).  I've verified UTC date/time sent is correct.  This is the older version Ambient software which jumps around a lot when sending updates but is still generally 4 per minute - Weather%20logger%20V3.1.2&action=updateraw&realtime=1&rtfreq=5.  I'm staying with the older version for telnet use which allows me to intercept, store, and forward data.  I haven't changed the forwarding part of code in months.

Thanks for your hard work!  For me WU is still the most feature rich PWS host out there and when reliability gets back under control it will be awesome.
Title: Re: WU - Let us know your issues
Post by: Intheswamp on July 20, 2018, 02:59:47 PM
WU took a nose-dive for me.  My station is basically three miles from Rutledge, AL and maybe six miles from Luverne, AL.  When I type in the zipcode or town name it pulls up the airport in Troy, AL...roughly 30 miles away.  I can still find my station on WU, it's just being replaced by this distant station.  BeeWeather is listed at the bottom of the list of nearby stations for the airport station.  Since I'm relegated to the bottom of the nearby list for my local area I guess I might as well kill BeeWeather's feed to WU and let them give folks the accurate conditions in a whole different county.<sigh>
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on July 23, 2018, 04:16:07 PM
Hmm, not sure why.  When I go to your page, it appears to be working.    If your station is failing QC there is a chance it won't show up there.

I'm seeing improvement after yesterday's current conditions fix but dashboard?ID=KKSSHAWN60#history page has only circle (no temperature data) on radar map, last update message is fixed at "Station reported 8 seconds ago", yet current conditions are updating and graphs are good (improvement).  I've verified UTC date/time sent is correct.  This is the older version Ambient software which jumps around a lot when sending updates but is still generally 4 per minute - Weather%20logger%20V3.1.2&action=updateraw&realtime=1&rtfreq=5.  I'm staying with the older version for telnet use which allows me to intercept, store, and forward data.  I haven't changed the forwarding part of code in months.

Thanks for your hard work!  For me WU is still the most feature rich PWS host out there and when reliability gets back under control it will be awesome.
Title: Re: WU - Let us know your issues
Post by: quailvalleywx on July 24, 2018, 02:40:25 PM
Hmm, not sure why.  When I go to your page, it appears to be working.    If your station is failing QC there is a chance it won't show up there.

Yes, 10 minutes after I posted the page was displaying correctly.  Over the weekend with ~20 page loads and just now, all correct.  Monday morning around 7:30AM the "Station reported XX seconds ago" field was non-updating and the station data icon on the map had a circle but no data.  All other page functions looked OK.  Reviewing Monday data sent I did send 3 out of range baro data at ~1AM (my Ambient Observer IP gets a reset 2x/wk to handle one of its bugs).  CWOP QCs look good.  Data send to WU appears to be chronological (was worried about updates sent out of order).  Bad data at 1AM affecting current conditions page operation at 7:30AM - hopefully not likely.

Low frequency intermittent problem with limited reduction in function - likely not actionable at this time.  Plenty of bigger fish to fry :)
Title: Re: WU - Let us know your issues
Post by: havtrail on July 25, 2018, 09:03:40 AM
New issue:  When will WU make its "weather sticker" widgets HTTPS compliant?

My website host is moving us (or trying to move us) to HTTPS compliance. The WXForum has also made this transition. Starting soon, sites that are not compliant will be more severely identified as "risky" by browsers and will also be ranked lower in internet searches.

I've managed to make the transition successfully for my entire domain, except where I use the WU weather stickers.

What I would really like is a static version of the first-listed WU sticker, which shows more weather data than the others but is a movie object. A static version (like the others) with an hour/minute time stamp at the bottom instead of the "Updated: xx minutes ago" would be great, and would not need to use Adobe Flash.

While we're at it, must the other stickers really continue to show the English temp and wind speed to 6 decimal places? Seems excessive...

Rich K.
Title: Re: WU - Let us know your issues
Post by: bagocina on July 26, 2018, 08:56:31 AM
I created PHP script to support HTTPS WU Weather Stickers via your webhost with HTTPS certificate, until Wunderground resolve this error with unsecurelly images. PHP script is for free on Github https://github.com/bagocina/wubanner (https://github.com/bagocina/wubanner) under MIT License. Use it at your own risk!

Preview is on https://wubanner.emeteo.sk/ (https://wubanner.emeteo.sk/)

Enjoy!
Title: Re: WU - Let us know your issues
Post by: zackdog on July 26, 2018, 01:20:34 PM
I currently have two web cams associated with my station KCOTABER1.  One is my snow stake cam, which should not be the default cam in the summer.  The second is the valley cam which I want to be the default cam in the summer.  Is there a way to change which cam shows when you pull up my station?  I tried to remove the association of the snow stake cam with my station, but the edit function would not change it.

Thanks for any help.

Mark
Title: Re: WU - Let us know your issues
Post by: CBXSteve on July 30, 2018, 06:55:09 PM
My webcam has been working pretty well in general for the last month or so, except when the system apparently forgets about it completely.  When this happens, it is still showing as registered on the "add a cam" page but shows active=no. Re saving the info usually gets it to come back, and with no loss of historical images (which is strange).  It went down a few days ago, and I just re-registered it again, but it would be convenient If I didn't have to watch over it's status constantly.
Title: Re: WU - Let us know your issues
Post by: stu-in-flag on July 31, 2018, 08:03:42 AM
Looks like the precipitation tool on Wundermap is broken this morning.
Title: Re: WU - Let us know your issues
Post by: havtrail on August 02, 2018, 11:47:41 AM
Glad we were able to resolve this issue.

My WU PWS page is now working normally again. Our data is relayed from HOBOlink, so yes there is a time delay. Any clock issue would be between their server clock and yours at WU. Thanks for sorting this out.

Rich K.

After several weeks of watching my WU PWS page, I can report that it is no longer failing entirely to update. However, it is now common for my WU PWS page to not update for 20, 30, 40 minutes and at times even up to an hour. This can occur at all times of the day and night. Clearly something is still not adjusted right in the HOBOlink -> WU feed process.

HOBOlink constrains me to a minimum connection interval of 10 minutes from my weather station to the HOBOlink server by cellular, with a 5 minute logging interval. So, each update to HOBOlink (every ten minutes) should include the most recent logged data along with data from 5 minutes earlier. My HOBOlink personal station page reflects that update 2 minutes after the stated time for the most recent data, like clockwork. What happens between there and the WU PWS page is "behind the curtain" from my vantage point, but something is not working right between the HOBOlink data feed and the revised Weather Underground ingestion process.

Rich K.
Title: Re: WU - Let us know your issues
Post by: topdri68 on August 03, 2018, 09:53:14 AM
I have been getting "Please try again later" for days when clicking on the WU weather widget on my S6 Edge Plus - see attachment.  It works sometimes but mostly it does not.  Any ideas?  I have uninstalled and re-installed.  I tried taking it off Wifi and trying with mobile data - still the same.  Thanks for any help! 
Title: Re: WU - Let us know your issues
Post by: Glenn on August 04, 2018, 03:29:35 PM
Hi WU,
The "Summary" info isn't showing up on the page for my VT station. It's been that way for a few days now. All the other charts are working A-OK. Summary data is posting correctly on my CT station.

Links in my signature below.
Title: Re: WU - Let us know your issues
Post by: antstrafer on August 04, 2018, 04:32:18 PM
summary only has big old F  no numbers  oops
Title: Re: WU - Let us know your issues
Post by: PaulMy on August 05, 2018, 11:26:49 AM
Paul...

Your hosting service is blocking our scraper

wget "http://www.komokaweather.com/weather/wu/image_wu.jpg"
--2018-07-06 17:22:37--  http://www.komokaweather.com/weather/wu/image_wu.jpg
Resolving www.komokaweather.com... 23.229.161.0
Connecting to www.komokaweather.com|23.229.161.0|:80... connected.
HTTP request sent, awaiting response... 403 Forbidden
2018-07-06 17:22:37 ERROR 403: Forbidden.

Unfortunately that's not something we can fix from our end.  The IP address we are using to get the image should be 52.27.33.33

Thanks wundergroundPWS. 
I have contacted GoDaddy and they confirm they are blocking as part of their shared hosting security.  My option with them is private server, and I don't think I will go there!

It appears that the FTP method is better than the URL method.  I am already using the camera's FTP to upload the image to http://www.komokaweather.com/weather/wu/image_wu.jpg and that is the URL used by the other webcam sites and had also worked for WU until the webcam problems arose.  I will look how I can do another FTP to WU.  Any suggestions?

Paul
Title: Re: WU - Let us know your issues
Post by: mldenison on August 05, 2018, 11:57:10 AM
As of August 1st and after, no data in daily summary section for dashboard?ID=KPAYORK30. The weather history graph and rest of page is functional.

Also, the yearly-file retrieved from WU does not contain any data after July 31, 2018: https://www.wunderground.com/weatherstation/WXDailyHistory.asp?ID=KPAYORK30&month=01&day=01&year=2018&format=1&graphspan=year (https://www.wunderground.com/weatherstation/WXDailyHistory.asp?ID=KPAYORK30&month=01&day=01&year=2018&format=1&graphspan=year)
Title: Re: WU - Let us know your issues
Post by: WheatonRon on August 05, 2018, 08:11:18 PM
Hats off to the WU folks for addressing so many problems discussed in this thread. I have another, albeit minor in the grand scheme of things. I can view WU readings from my stations, high and low, etc., by day, month, etc. However, if I wish to view my data using WU’s custom range, say by day from January 1, 2018, to August 4, 2018, the days in August do not appear. Maybe the custom range doesn’t work for partial months?

Update: This problem only occurs with KILWHEAT17 but not my other station, KILWHEAT36!
Title: Re: WU - Let us know your issues
Post by: RussellFred on August 06, 2018, 11:29:17 AM
I've lost my High, Low, and Average Summary data display since 01Aug18. The rapidfire and graph updates but for some reason there are no summary. Station ID KMOFREEM2. Thanks
Title: Re: WU - Let us know your issues
Post by: havtrail on August 06, 2018, 11:36:10 AM
Users who are having Issues with the data showing up in your graph, but not in the current conditions module.

1) What station are you using
2) what software

I think we know what is happening, and will implement a fix by the end of today.  We tried to separate out observations that are current, vs ones that are being sent to fill in gaps in history.  It looks like we tuned the history window a little too aggressively (anything older than 2 mins is considered not current)  we didn't take into account that 1) peoples clocks aren't always right and 2) that some stations go through a third party relay, and might take 2 minutes to get to us. 

We are setting the allowable delay to 15 minutes

If you could bump up the allowable delay to 20 minutes, it may greatly improve our present situation of WU PWS updates taking up to an hour, fairly regularly, while HOBOlink is sending date every 10 minutes like clockwork. Quoting the HOBOlink manual (pg 44):

"Note: There may be up to a 15-minute delay from the time the device connects to HOBOlink until the data appears in Weather Underground. In addition, the Weather Underground data feed [from HOBOlink] will only send data at a minimum ten minute interval. If the logging rate on the station is faster than ten minutes, a data point will only be sent to Weather Underground if it is at least ten minutes after the last data point was sent. For example, if the logging interval is 1 minute and the first data point is sent to Weather Underground at 10:03, then the next data point will be sent at 10:13 even though data is logged every minute between 10:03 and 10:13."

So it sounds like we might be presently operating right on the edge with the present 15 minute allowable delay.

I am also going to try to get the HOBO folks to permit a 5 minute feed interval instead of their present minimum interval of 10 minutes.

I'm glad the WU updates are working now, but they are not working well for HOBOlink users, and delays of up to an hour or more are really unacceptable for my particular use, with a primary mission of providing public availability of present local weather conditions.

Rich K.
Title: Re: WU - Let us know your issues
Post by: doggonemess on August 06, 2018, 01:25:30 PM
Astronomy data is having some issues -- engineers are working on a fix.

Missing Mapbox GL JS CSS has also been an issue -- engineers are working on that too.

Appreciate your patience.

I too am having the "Missing Mapbox GL JS CSS" issue, but only on my work machine. At home, I see it just fine. Both use the same version of Chrome. If it's any help, my work machine is a Dell WYSE thin client, while my home machine is an actual PC.

Maybe there's something to that.
Title: Re: WU - Let us know your issues
Post by: mttulloch on August 06, 2018, 02:38:58 PM
All I get when I try to open the App is "Please try again later" I can delete the App, reinstall and it will work for about half to a full day then crash again. The temperature will correctly show in the notification area and updates correctly. I just cant open the map or the App.
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on August 06, 2018, 02:56:55 PM
I'll talk it through with our dev and product teams. 

Users who are having Issues with the data showing up in your graph, but not in the current conditions module.

1) What station are you using
2) what software

I think we know what is happening, and will implement a fix by the end of today.  We tried to separate out observations that are current, vs ones that are being sent to fill in gaps in history.  It looks like we tuned the history window a little too aggressively (anything older than 2 mins is considered not current)  we didn't take into account that 1) peoples clocks aren't always right and 2) that some stations go through a third party relay, and might take 2 minutes to get to us. 

We are setting the allowable delay to 15 minutes

If you could bump up the allowable delay to 20 minutes, it may greatly improve our present situation of WU PWS updates taking up to an hour, fairly regularly, while HOBOlink is sending date every 10 minutes like clockwork. Quoting the HOBOlink manual (pg 44):

"Note: There may be up to a 15-minute delay from the time the device connects to HOBOlink until the data appears in Weather Underground. In addition, the Weather Underground data feed [from HOBOlink] will only send data at a minimum ten minute interval. If the logging rate on the station is faster than ten minutes, a data point will only be sent to Weather Underground if it is at least ten minutes after the last data point was sent. For example, if the logging interval is 1 minute and the first data point is sent to Weather Underground at 10:03, then the next data point will be sent at 10:13 even though data is logged every minute between 10:03 and 10:13."

So it sounds like we might be presently operating right on the edge with the present 15 minute allowable delay.

I am also going to try to get the HOBO folks to permit a 5 minute feed interval instead of their present minimum interval of 10 minutes.

I'm glad the WU updates are working now, but they are not working well for HOBOlink users, and delays of up to an hour or more are really unacceptable for my particular use, with a primary mission of providing public availability of present local weather conditions.

Rich K.
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on August 06, 2018, 02:59:16 PM
Very odd!

We'll be working to address these types of issues as we move the page to our new web stack and onto our fancy new datastores

I've lost my High, Low, and Average Summary data display since 01Aug18. The rapidfire and graph updates but for some reason there are no summary. Station ID KMOFREEM2. Thanks

Title: Re: WU - Let us know your issues
Post by: antstrafer on August 07, 2018, 10:09:27 AM
any chance on getting the summary back up??   been down a while     KTXTHALI2  neighbors beginning to call wondering what happened.  been telling them it's
"sun outage"
Title: Re: WU - Let us know your issues
Post by: antstrafer on August 07, 2018, 02:38:27 PM
No data in daily Summary section since Aug 1st for dashboard?ID=IAMSTERD630.
Weather History Graph and rest of page is functional.

so it's not just me
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on August 07, 2018, 03:00:34 PM
We are aware of the daily summary issues, and expect to have a resolution soon. 


Title: Re: WU - Let us know your issues
Post by: antstrafer on August 07, 2018, 06:48:02 PM
We are aware of the daily summary issues, and expect to have a resolution soon.

ok
Title: Re: WU - Let us know your issues
Post by: mldenison on August 08, 2018, 07:26:29 AM
We are aware of the daily summary issues, and expect to have a resolution soon.

August is back for me this morning.
Title: Re: WU - Let us know your issues
Post by: ConligWX on August 08, 2018, 07:49:27 AM
We are aware of the daily summary issues, and expect to have a resolution soon.

Could you possibly tell me when are your staff going to reply to emails?
Title: Re: WU - Let us know your issues
Post by: antstrafer on August 08, 2018, 04:56:06 PM
We are aware of the daily summary issues, and expect to have a resolution soon.

ok

working again today
Title: Re: WU - Let us know your issues
Post by: Keith Myers on August 08, 2018, 07:33:54 PM
Aggravating as heck that you cannot remove duplicate Favorite Cities.  I have a 4 page long list of duplicates of the only two cities I want in my Favorites list. Tediously removing every last duplicate is a waste of time since as soon as the page is refreshed, they are all back.  Clearing browser does nothing.  The WU page code is what is causing the duplicates.

I posted this issue way back in December of last year.  Still isn't fixed. http://www.wxforum.net/index.php?topic=33390.msg338514#msg338514
Title: Re: WU - Let us know your issues
Post by: WunderTodd (PWS PM) on August 08, 2018, 10:57:21 PM
We are aware of the daily summary issues, and expect to have a resolution soon.

Could you possibly tell me when are your staff going to reply to emails?

Hi,

We're a dedicated but small team here at WU.
We work hard to monitor message boards, social media pages, and our customer support channels -- including emails.

We can't always get a reply to everyone; if we did, we'd be answering emails 24/7 and we couldn't work hard on keeping the network up and running, upgrading technology, solving problems, and developing new features.

PM me your email address and I can take a look at our support database to grab your specific ticket.

Thanks for your understanding of our challenges as we work to provide a great network for all PWS out there!

--WunderTodd
Title: Re: WU - Let us know your issues
Post by: Keith Myers on August 08, 2018, 11:26:23 PM
I never created a support ticket as that never worked in the past.  Does that work now?
Title: Re: WU - Let us know your issues
Post by: fiestaman on August 09, 2018, 08:40:47 AM
Hi my station IKILKENN5 was out of service for a while as the temperature sensor was faulty so I was offline. I now have it fixes and uploading good data, when can I expect it to be online again?
Title: Re: WU - Let us know your issues
Post by: ConligWX on August 09, 2018, 09:43:29 AM
I never created a support ticket as that never worked in the past.  Does that work now?
I don't think it does.

Sent from my ONEPLUS A6003 using Tapatalk

Title: Re: WU - Let us know your issues
Post by: ConligWX on August 09, 2018, 09:43:47 AM
I never created a support ticket as that never worked in the past.  Does that work now?
I don't think it does.

Sent from my ONEPLUS A6003 using Tapatalk

Title: Re: WU - Let us know your issues
Post by: jordy98x1 on August 09, 2018, 10:24:24 AM
Ever since The Weather Channel has been involved with WU, it has sucked. I have two stations that WU is ingesting data from but something about their webpage is not showing the live data, just the graphs. I have sent tickets in, sent emails, made calls (to disconnected numbers) and called them out on social media. No response. I am actively looking into alternatives to WU, becuase they clearly don’t care about the PWS owners.
Title: Re: WU - Let us know your issues
Post by: jas340 on August 09, 2018, 12:21:00 PM
Back in late May many of us lost our Current Conditions and only had summary data IIRC. A WU team member named "gopher" fixed the problem for me individually. No guarantees but send him a PM
Title: Re: WU - Let us know your issues
Post by: PaulMy on August 09, 2018, 12:50:32 PM
Paul...

Your hosting service is blocking our scraper

wget "http://www.komokaweather.com/weather/wu/image_wu.jpg (http://www.komokaweather.com/weather/wu/image_wu.jpg)"
--2018-07-06 17:22:37--  http://www.komokaweather.com/weather/wu/image_wu.jpg (http://www.komokaweather.com/weather/wu/image_wu.jpg)
Resolving www.komokaweather.com (http://www.komokaweather.com)... 23.229.161.0
Connecting to www.komokaweather.com (http://www.komokaweather.com)|23.229.161.0|:80... connected.
HTTP request sent, awaiting response... 403 Forbidden
2018-07-06 17:22:37 ERROR 403: Forbidden.

Unfortunately that's not something we can fix from our end.  The IP address we are using to get the image should be 52.27.33.33

Thanks wundergroundPWS. 
I have contacted GoDaddy and they confirm they are blocking as part of their shared hosting security.  My option with them is private server, and I don't think I will go there!

It appears that the FTP method is better than the URL method.  I am already using the camera's FTP to upload the image to http://www.komokaweather.com/weather/wu/image_wu.jpg (http://www.komokaweather.com/weather/wu/image_wu.jpg) and that is the URL used by the other webcam sites and had also worked for WU until the webcam problems arose.  I will look how I can do another FTP to WU.  Any suggestions?

Paul
My last URL method has been denied.  Any suggestion how or what I need to get an image FTP to webcam.wunderground.com?  I have been searching but unsuccessful.

Paul


Title: Re: WU - Let us know your issues
Post by: WunderTodd (PWS PM) on August 09, 2018, 01:56:06 PM
Ever since The Weather Channel has been involved with WU, it has sucked. I have two stations that WU is ingesting data from but something about their webpage is not showing the live data, just the graphs. I have sent tickets in, sent emails, made calls (to disconnected numbers) and called them out on social media. No response. I am actively looking into alternatives to WU, becuase they clearly don’t care about the PWS owners.

Please send me a PM with your email address and I'll get you squared away.  Thanks.
Title: Re: WU - Let us know your issues
Post by: havtrail on August 09, 2018, 02:56:51 PM
Thanks. Here's what I am living with:

 [ You are not allowed to view attachments ]

Rich K.

I'll talk it through with our dev and product teams. 

Users who are having Issues with the data showing up in your graph, but not in the current conditions module.

1) What station are you using
2) what software

I think we know what is happening, and will implement a fix by the end of today.  We tried to separate out observations that are current, vs ones that are being sent to fill in gaps in history.  It looks like we tuned the history window a little too aggressively (anything older than 2 mins is considered not current)  we didn't take into account that 1) peoples clocks aren't always right and 2) that some stations go through a third party relay, and might take 2 minutes to get to us. 

We are setting the allowable delay to 15 minutes

If you could bump up the allowable delay to 20 minutes, it may greatly improve our present situation of WU PWS updates taking up to an hour, fairly regularly, while HOBOlink is sending date every 10 minutes like clockwork. Quoting the HOBOlink manual (pg 44):

"Note: There may be up to a 15-minute delay from the time the device connects to HOBOlink until the data appears in Weather Underground. In addition, the Weather Underground data feed [from HOBOlink] will only send data at a minimum ten minute interval. If the logging rate on the station is faster than ten minutes, a data point will only be sent to Weather Underground if it is at least ten minutes after the last data point was sent. For example, if the logging interval is 1 minute and the first data point is sent to Weather Underground at 10:03, then the next data point will be sent at 10:13 even though data is logged every minute between 10:03 and 10:13."

So it sounds like we might be presently operating right on the edge with the present 15 minute allowable delay.

I am also going to try to get the HOBO folks to permit a 5 minute feed interval instead of their present minimum interval of 10 minutes.

I'm glad the WU updates are working now, but they are not working well for HOBOlink users, and delays of up to an hour or more are really unacceptable for my particular use, with a primary mission of providing public availability of present local weather conditions.

Rich K.
Title: Re: WU - Let us know your issues
Post by: n3b on August 10, 2018, 04:03:14 AM
09:50 10.08.2018 on ifrogn24 : an error occured: backend failure
Title: Re: WU - Let us know your issues
Post by: AL Estep on August 10, 2018, 06:02:50 AM
My station KCOBLACK2 had some issues with the anemometer. They were fixed on Saturday the 3rd of August 2018. When can I expect to see my data show up on the published web site, I know it is getting to WU because I can see in on my dashboard. Come on it is not rocket science to again show my data.
 ](*,) :evil:
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on August 10, 2018, 12:49:46 PM
Check your time on your station/computer.  I see observations coming in 20 minutes late, this is past our threshold for current data



My station KCOBLACK2 had some issues with the anemometer. They were fixed on Saturday the 3rd of August 2018. When can I expect to see my data show up on the published web site, I know it is getting to WU because I can see in on my dashboard. Come on it is not rocket science to again show my data.
 ](*,) :evil:
Title: Re: WU - Let us know your issues
Post by: AL Estep on August 10, 2018, 05:27:46 PM
Thanks for looking into the issue, the console clock had gotten behind, the reporting computer is set by NIST in Boulder so I did not think that is was off. But checking the Davis Vantage Pro 2 console showed that it was not correct.

 :grin:
Title: Re: WU - Let us know your issues
Post by: gpa on August 12, 2018, 08:43:33 AM
The app has been saying "Please try again later" all day here. It's been happening on and off for some months now, but this behaviour is becoming more frequent - so whatever is broken is getting worse. Please can someone at WU advise when this will be resolved? Surely IBM have the resources and skill set to crack this!!
Title: Re: WU - Let us know your issues
Post by: jaltman on August 12, 2018, 09:53:47 AM
When you are looking at the page with the list of nearby stations, isn't "heat index" and "windchill" reversed?
Title: Re: WU - Let us know your issues
Post by: Northwoodsman on August 15, 2018, 09:25:00 AM
My monthly summary data is showing a low temperature of "0" degrees F on random days the past few weeks (see screenshot below).  I have a Davis Vantage Vue and upload to WU using the Weatherlink software via USB.  A check of my data does not show any "O" degree readings.  Anyone else experiencing this or have an explanation?  Thanks for any help or insight.

Scott
Title: Re: WU - Let us know your issues
Post by: miraculon on August 15, 2018, 10:16:28 AM
My monthly summary data is showing a low temperature of "0" degrees F on random days the past few weeks (see screenshot below).  I have a Davis Vantage Vue and upload to WU using the Weatherlink software via USB.  A check of my data does not show any "O" degree readings.  Anyone else experiencing this or have an explanation?  Thanks for any help or insight.

Scott

It appears to be more than just temperature. On August 14, 2018, at 9:40 AM, all of your data drops to zero. Are you also uploading anywhere else, like CWOP that you can compare? If your local data was OK at this time, then something happened with the upload apparently.

You screen capture shows max/min, but your station on WU shows current temp. I had to go back a few days to find the dropout. It is also present in the table view:

August 14, 2018:   9:40 AM    0 °F    -- °F    0 %    North    0 mph    0 mph    0 in    0 in    0 in

Greg H.
Title: Re: WU - Let us know your issues
Post by: howiewowie on August 15, 2018, 03:58:47 PM
Just wondering why my station doesn't show same recordings as it shows on website. The Ambient Weather WS-1001-Wifi reads 35.40 inches precipitation of 2018 and website shows on custom Jan 1st until today Aug 15th reads 31.56 inches.

Thanks for reply
Title: Re: WU - Let us know your issues
Post by: galfert on August 15, 2018, 11:00:06 PM
That is because WU has been unreliable this year (more so in the earlier part of the year). So they have lost or actually never received some of your data.
Title: Re: WU - Let us know your issues
Post by: Clumpton on August 17, 2018, 02:58:29 AM
Hi,
This is an old issue that has never been fixed despite repeated emails to WU and a previous post here.
On the Web forecast page there is a section called "Today's Extremes" - if you look at this data for anywhere in Europe (and maybe anywhere outside the US) you always get the data for the same day: 2017/01/25 (you see this date in the links to the reporting stations).
(http://www.clumpton.com/uknwebimg/clipboard_2018-08-17_08-51-23.png)

Apparently it is -8°C in Rodez, a 100 km from me, where it is midsummer and currently 17°C!
The links show for example http://www.wunderground.com/history/airport/LFCR/2017/01/25/DailyHistory.html

Hopefully we can finally get this fixed please?
TIA
Title: Re: WU - Let us know your issues
Post by: Trilithon on August 18, 2018, 11:58:01 PM
I have searched this thread with no luck, Is there a way to register a new webcam at the moment? The registration page just fails.

Thanks.
Title: Re: WU - Let us know your issues
Post by: Kalibr on August 19, 2018, 12:39:41 AM
I registered one yesterday, didn’t have any issues
Title: Re: WU - Let us know your issues
Post by: Trilithon on August 19, 2018, 08:54:42 AM
I registered one yesterday, didn’t have any issues

I've tried 3 browsers on 2 computers, everytime I submit it the page just refreshes.
Title: Re: WU - Let us know your issues
Post by: havtrail on August 20, 2018, 02:38:33 PM
Yesterday I was about to post that I had had no issues with the WU intake of data pushed from HOBOlink for the last two days for KPAHAVER17. Then things went bad this morning.

Anyone know what "updated: NaN seconds ago" means? Oh well, seems like the issue is persisting with the new WU "ingestion" process.   :sad:

 [ You are not allowed to view attachments ]

Thanks. Here's what I am living with:

 [ You are not allowed to view attachments ]

Rich K.

I'll talk it through with our dev and product teams. 

Users who are having Issues with the data showing up in your graph, but not in the current conditions module.

1) What station are you using
2) what software

I think we know what is happening, and will implement a fix by the end of today.  We tried to separate out observations that are current, vs ones that are being sent to fill in gaps in history.  It looks like we tuned the history window a little too aggressively (anything older than 2 mins is considered not current)  we didn't take into account that 1) peoples clocks aren't always right and 2) that some stations go through a third party relay, and might take 2 minutes to get to us. 

We are setting the allowable delay to 15 minutes

If you could bump up the allowable delay to 20 minutes, it may greatly improve our present situation of WU PWS updates taking up to an hour, fairly regularly, while HOBOlink is sending date every 10 minutes like clockwork. Quoting the HOBOlink manual (pg 44):

"Note: There may be up to a 15-minute delay from the time the device connects to HOBOlink until the data appears in Weather Underground. In addition, the Weather Underground data feed [from HOBOlink] will only send data at a minimum ten minute interval. If the logging rate on the station is faster than ten minutes, a data point will only be sent to Weather Underground if it is at least ten minutes after the last data point was sent. For example, if the logging interval is 1 minute and the first data point is sent to Weather Underground at 10:03, then the next data point will be sent at 10:13 even though data is logged every minute between 10:03 and 10:13."

So it sounds like we might be presently operating right on the edge with the present 15 minute allowable delay.

I am also going to try to get the HOBO folks to permit a 5 minute feed interval instead of their present minimum interval of 10 minutes.

I'm glad the WU updates are working now, but they are not working well for HOBOlink users, and delays of up to an hour or more are really unacceptable for my particular use, with a primary mission of providing public availability of present local weather conditions.

Rich K.
Title: Re: WU - Let us know your issues
Post by: prestwickwx on August 20, 2018, 03:27:53 PM
The Wunderstation APP on Ipad is really great. It was updated a few days ago, but the Indoor Temperature is still not working - although the associated graph does show the data. This stopped displaying several months ago. Please fix.

In addition, I would like to see the PurpleAir Air Quality data displayed with the associated PWS Station. I have the PupleAir device and it displays on WU, but it does not show up under the Air Quality section of my specific PWS. I notice that WU has been promoting the PurpleAir, but it there should be a way to link it to the PWS Station owner.

Thanks,

Chuck
Title: Re: WU - Let us know your issues
Post by: galfert on August 20, 2018, 05:49:29 PM
The Wunderstation APP on Ipad is really great. It was updated a few days ago

Thanks,

Chuck

That is great to hear. I wonder when the promised and many years delayed Android version will come out. SMH  :evil:
Title: Re: WU - Let us know your issues
Post by: WunderTodd (PWS PM) on August 20, 2018, 11:08:01 PM
Please PM me your email address and I'll open a trackable support ticket.

I'm showing your data isn't making it to our ingest system right now... I believe you have some sort of connectivity issue we need to work out.

Regards,
WunderToddG

Yesterday I was about to post that I had had no issues with the WU intake of data pushed from HOBOlink for the last two days for KPAHAVER17. Then things went bad this morning.

Anyone know what "updated: NaN seconds ago" means? Oh well, seems like the issue is persisting with the new WU "ingestion" process.   :sad:

 [ You are not allowed to view attachments ]

Thanks. Here's what I am living with:

 [ You are not allowed to view attachments ]

Rich K.

I'll talk it through with our dev and product teams. 

Users who are having Issues with the data showing up in your graph, but not in the current conditions module.

1) What station are you using
2) what software

I think we know what is happening, and will implement a fix by the end of today.  We tried to separate out observations that are current, vs ones that are being sent to fill in gaps in history.  It looks like we tuned the history window a little too aggressively (anything older than 2 mins is considered not current)  we didn't take into account that 1) peoples clocks aren't always right and 2) that some stations go through a third party relay, and might take 2 minutes to get to us. 

We are setting the allowable delay to 15 minutes

If you could bump up the allowable delay to 20 minutes, it may greatly improve our present situation of WU PWS updates taking up to an hour, fairly regularly, while HOBOlink is sending date every 10 minutes like clockwork. Quoting the HOBOlink manual (pg 44):

"Note: There may be up to a 15-minute delay from the time the device connects to HOBOlink until the data appears in Weather Underground. In addition, the Weather Underground data feed [from HOBOlink] will only send data at a minimum ten minute interval. If the logging rate on the station is faster than ten minutes, a data point will only be sent to Weather Underground if it is at least ten minutes after the last data point was sent. For example, if the logging interval is 1 minute and the first data point is sent to Weather Underground at 10:03, then the next data point will be sent at 10:13 even though data is logged every minute between 10:03 and 10:13."

So it sounds like we might be presently operating right on the edge with the present 15 minute allowable delay.

I am also going to try to get the HOBO folks to permit a 5 minute feed interval instead of their present minimum interval of 10 minutes.

I'm glad the WU updates are working now, but they are not working well for HOBOlink users, and delays of up to an hour or more are really unacceptable for my particular use, with a primary mission of providing public availability of present local weather conditions.

Rich K.
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on August 21, 2018, 12:04:00 PM
Hi Havtrail,

Please check your connection.  We are receiving no data from your station. 
I'm not sure how hobolink works, but some weatherstation software caches the DNS entry for rtupdate.wunderground.com and doesn't obey the time to live value.  This could cause the station to unexpectedly stop working then start again mysteriously

I would suggest speaking with the hobolink folks.

Yesterday I was about to post that I had had no issues with the WU intake of data pushed from HOBOlink for the last two days for KPAHAVER17. Then things went bad this morning.

Anyone know what "updated: NaN seconds ago" means? Oh well, seems like the issue is persisting with the new WU "ingestion" process.   :sad:

 [ You are not allowed to view attachments ]

Thanks. Here's what I am living with:

 [ You are not allowed to view attachments ]

Rich K.

I'll talk it through with our dev and product teams. 

Users who are having Issues with the data showing up in your graph, but not in the current conditions module.

1) What station are you using
2) what software

I think we know what is happening, and will implement a fix by the end of today.  We tried to separate out observations that are current, vs ones that are being sent to fill in gaps in history.  It looks like we tuned the history window a little too aggressively (anything older than 2 mins is considered not current)  we didn't take into account that 1) peoples clocks aren't always right and 2) that some stations go through a third party relay, and might take 2 minutes to get to us. 

We are setting the allowable delay to 15 minutes

If you could bump up the allowable delay to 20 minutes, it may greatly improve our present situation of WU PWS updates taking up to an hour, fairly regularly, while HOBOlink is sending date every 10 minutes like clockwork. Quoting the HOBOlink manual (pg 44):

"Note: There may be up to a 15-minute delay from the time the device connects to HOBOlink until the data appears in Weather Underground. In addition, the Weather Underground data feed [from HOBOlink] will only send data at a minimum ten minute interval. If the logging rate on the station is faster than ten minutes, a data point will only be sent to Weather Underground if it is at least ten minutes after the last data point was sent. For example, if the logging interval is 1 minute and the first data point is sent to Weather Underground at 10:03, then the next data point will be sent at 10:13 even though data is logged every minute between 10:03 and 10:13."

So it sounds like we might be presently operating right on the edge with the present 15 minute allowable delay.

I am also going to try to get the HOBO folks to permit a 5 minute feed interval instead of their present minimum interval of 10 minutes.

I'm glad the WU updates are working now, but they are not working well for HOBOlink users, and delays of up to an hour or more are really unacceptable for my particular use, with a primary mission of providing public availability of present local weather conditions.

Rich K.
Title: Re: WU - Let us know your issues
Post by: howiewowie on August 21, 2018, 02:39:48 PM
That is because WU has been unreliable this year (more so in the earlier part of the year). So they have lost or actually never received some of your data.
Thanks it sure had me wondering
Title: Re: WU - Let us know your issues
Post by: havtrail on August 22, 2018, 11:26:13 AM
Thanks for investigating and responding. I have emailed my issue to Onset Computer, including your response, and they have created a customer support "ticket" for my issue. They operate the subscription HOBOlink.com cellular/data "cloud" server to which my HOBO station (along with many more) directly reports. Let's hope they come up with a fix.

Rich K.

Hi Havtrail,

Please check your connection.  We are receiving no data from your station. 
I'm not sure how hobolink works, but some weatherstation software caches the DNS entry for rtupdate.wunderground.com and doesn't obey the time to live value.  This could cause the station to unexpectedly stop working then start again mysteriously

I would suggest speaking with the hobolink folks.

Yesterday I was about to post that I had had no issues with the WU intake of data pushed from HOBOlink for the last two days for KPAHAVER17. Then things went bad this morning.

Anyone know what "updated: NaN seconds ago" means? Oh well, seems like the issue is persisting with the new WU "ingestion" process.

[ remainder snipped ]
Title: Re: WU - Let us know your issues
Post by: Mtnviper on August 22, 2018, 11:51:03 AM
 Just noticed this. When viewing the 10 day extended forecast in Chrome, the temperatures are warmer for the highs and cooler for the lows by several degrees than viewing in Firefox. Whats up with that!?
Title: Re: WU - Let us know your issues
Post by: galfert on August 22, 2018, 01:40:23 PM
Just noticed this. When viewing the 10 day extended forecast in Chrome, the temperatures are warmer for the highs and cooler for the lows by several degrees than viewing in Firefox. Whats up with that!?

Chrome is hot and takes up more computer resources.  :-P
Title: Re: WU - Let us know your issues
Post by: Mtnviper on August 22, 2018, 02:15:59 PM
Just noticed this. When viewing the 10 day extended forecast in Chrome, the temperatures are warmer for the highs and cooler for the lows by several degrees than viewing in Firefox. Whats up with that!?

Chrome is hot and takes up more computer resources.  :-P
[/quote
They match now after refreshing browsing history in both browsers.  I can't understand why one would have to do this in order to get accurate information.  Should I refresh every time I go there?
Title: Re: WU - Let us know your issues
Post by: Kalibr on August 22, 2018, 03:43:11 PM
Hello Wunderground,

Can you please make my PWS in the eastern time zone?  For some reason it’s showing Chicago time when it should be New York. 

I might have fudge fingered an initial setup setting?  But now there is no way that I can tell to fix it.

Station ID : KMIANNAR167



Thanks,
Reid
Title: Re: WU - Let us know your issues
Post by: galfert on August 22, 2018, 04:19:05 PM
Hello Wunderground,

Can you please make my PWS in the eastern time zone?  For some reason it’s showing Chicago time when it should be New York. 

I might have fudge fingered an initial setup setting?  But now there is no way that I can tell to fix it.

Station ID : KMIANNAR167



Thanks,
Reid

You only have like 4 days of data. I would delete it and make a new station ID. The map is bad in your area and it doesn't know the time zone. Normally it does it automatically. But in your case you need to enter the correct time zone when you first set it up. It can't be changed.  Or you can try your luck and see if someone from WU responds to your request and see if they can fix it.

By the way I noticed your outdoor sensor array is not getting sun till noon and then quickly at around 2PM it is in shade again. You are going to have a problem with draining AA batteries quick. The WS-2902A needs full day sun to charge the super capacitor inside. Only when there is extended days of low sunlight and it isn't able to be charged should the AA batteries need to kick in. I've seen several installations of WS-2902/A where after a couple of months their outdoor sensor starts shutting down (dead AA batteries). The AA batteries are supposed to last a couple years with normal use. So see what you can do about better siting. Move it and/or get a taller pole.  Or cut some trees down  :-P   Or go to Costco and get the large pack of AA batteries. On second thought that pack of batteries will not work through the Winter as it will be too cold...you need AA Lithium batteries....oh...its going to be expensive to keep changing those out.
Title: WunderMAP and Chrome hardware acceleration
Post by: jgspears on August 23, 2018, 08:46:47 AM
Using Chrome (Current version, Beta, and Canary) I get no stations showing in Wundermap.  I can get them to show if I turn on hardware acceleration in my Chrome settings but I need to turn off hardware acceleration in Chrome in order for videos to play from my Plex Media Server.  I should not be forced to use hardware acceleration to have Wundermap render properly.
Title: St. John's Canada is not St. John's, Antigua, and Barbuda
Post by: jgspears on August 23, 2018, 08:51:28 AM
When I search for the weather in St. John's Canada and select it in the drop down, I get the weather for St. John's in the Caribbean.  See the attached for a picture of the wrong weather and drop down I am selecting. 
Title: Re: St. John's Canada is not St. John's, Antigua, and Barbuda
Post by: miraculon on August 23, 2018, 11:05:09 AM
When I search for the weather in St. John's Canada and select it in the drop down, I get the weather for St. John's in the Caribbean.  See the attached for a picture of the wrong weather and drop down I am selecting.

I just did the same and got the correct Canadian St. John's. It must have something to do with your location. I am in northern Michigan, you're in North Carolina. It probably picks the closest one.

Greg H.
Title: Re: St. John's Canada is not St. John's, Antigua, and Barbuda
Post by: galfert on August 23, 2018, 11:22:57 AM
When I search for the weather in St. John's Canada and select it in the drop down, I get the weather for St. John's in the Caribbean.  See the attached for a picture of the wrong weather and drop down I am selecting.

I just did the same and got the correct Canadian St. John's. It must have something to do with your location. I am in northern Michigan, you're in North Carolina. It probably picks the closest one.

Greg H.

Nope, it doesn't pick the closest one. I'm in Florida. It went to St. Johns Canada.
Title: Re: WU - Let us know your issues
Post by: Clumpton on August 23, 2018, 01:08:41 PM
When I search for the weather in St. John's Canada and select it in the drop down, I get the weather for St. John's in the Caribbean.  See the attached for a picture of the wrong weather and drop down I am selecting. 
Brings up Saint John's, Antigua and Barbuda for me, I'm in France. I definitely selected St. John's, Canada in the DDL proposed by the search box. I have seen this before for many French locations.
E.g. if I search for "Rochefort, France" I get taken to Saint-Bonnet-de-Rochefort (on the map) but it's called "Rochefort Station", this is hundreds of km off - plus the link to the station is https://www.wunderground.com/history/daily/france/vichy/LFLV/date/2018-8-23?cm_ven=localwx_pwsdash - which is total garbage. I suspect that it is because there are no PWS actually in Rochefort - is the search picking up the Station name rather than the city?
Title: Re: WU - Let us know your issues
Post by: Kalibr on August 24, 2018, 03:59:32 PM
I figured deleting the station and re-creating it from scratch was the way to go.  I have it back up as KMIANNAR169, with the timezone issue fixed.

Now I cannot associate my webcam with the new station, even trying to create a new webcam from scratch, the webcam settings under "Associate with PWS" the only option is the old station.

I'm hoping after a few hours or days the old station will be deleted and the problem fixes itself.



Thanks for pointing out the potential battery issue, unfortunately this is the best I can do with the siting.  I extremely dislike having to change out disposable batteries.  Depending on how long these last,  I may explore running power to it or at least creating external battery pack that can take 18650 rechargeable lithium.


** EDIT : Webcam issue fix, new station ID is now selectable


Hello Wunderground,

Can you please make my PWS in the eastern time zone?  For some reason it’s showing Chicago time when it should be New York. 

I might have fudge fingered an initial setup setting?  But now there is no way that I can tell to fix it.

Station ID : KMIANNAR167



Thanks,
Reid

You only have like 4 days of data. I would delete it and make a new station ID. The map is bad in your area and it doesn't know the time zone. Normally it does it automatically. But in your case you need to enter the correct time zone when you first set it up. It can't be changed.  Or you can try your luck and see if someone from WU responds to your request and see if they can fix it.

By the way I noticed your outdoor sensor array is not getting sun till noon and then quickly at around 2PM it is in shade again. You are going to have a problem with draining AA batteries quick. The WS-2902A needs full day sun to charge the super capacitor inside. Only when there is extended days of low sunlight and it isn't able to be charged should the AA batteries need to kick in. I've seen several installations of WS-2902/A where after a couple of months their outdoor sensor starts shutting down (dead AA batteries). The AA batteries are supposed to last a couple years with normal use. So see what you can do about better siting. Move it and/or get a taller pole.  Or cut some trees down  :-P   Or go to Costco and get the large pack of AA batteries. On second thought that pack of batteries will not work through the Winter as it will be too cold...you need AA Lithium batteries....oh...its going to be expensive to keep changing those out.
Title: Re: WU - Let us know your issues
Post by: PaulKTF on August 28, 2018, 06:33:14 PM
I am not getting email alerts for weather events.
Title: Re: WU - Let us know your issues
Post by: PRAT on August 29, 2018, 01:40:00 AM
Glad to see WU making the effort to fix the site. 
Title: Re: WU - Let us know your issues
Post by: Otis on August 29, 2018, 06:28:59 AM
Not that it matters to WU - I'm curious why such problems with web cams.  Mine has been up and [mostly] down on the WU site.  Has been running fine on mine.  Now WU for the last week+ has it listed as "active" and yet no image. Interesting.
KMICHEBO10
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on August 29, 2018, 12:37:28 PM
Not that it matters to WU - I'm curious why such problems with web cams.  Mine has been up and [mostly] down on the WU site.  Has been running fine on mine.  Now WU for the last week+ has it listed as "active" and yet no image. Interesting.
KMICHEBO10

Looks like your camera is sending data intermittently, I'm not sure why it is not displayed on your PWS page, but it can be seen here
https://www.wunderground.com/webcams/OtisDog/1/show.html
Title: Re: WU - Let us know your issues
Post by: Otis on August 29, 2018, 01:50:08 PM
Not that it matters to WU - I'm curious why such problems with web cams.  Mine has been up and [mostly] down on the WU site.  Has been running fine on mine.  Now WU for the last week+ has it listed as "active" and yet no image. Interesting.
KMICHEBO10

Looks like your camera is sending data intermittently, I'm not sure why it is not displayed on your PWS page, but it can be seen here
https://www.wunderground.com/webcams/OtisDog/1/show.html

Well technically I'm not "sending" the image to WU.  WU is suppose to capture through the URL.  Camera is up and has been up for months.  Okay, well had a power outage this morning but that is it.

Thanks for your reply, appreciate it.
Title: Re: WU - Let us know your issues
Post by: galfert on August 29, 2018, 03:30:54 PM
Camera FTP is more reliable than through URL
Title: Re: WU - Let us know your issues
Post by: rormeister on August 29, 2018, 04:14:07 PM
Looks like your camera is sending data intermittently, I'm not sure why it is not displayed on your PWS page, but it can be seen here
https://www.wunderground.com/webcams/OtisDog/1/show.html

When I use that link (with my camera name) all I see, for weeks now, is this:
An error occured:
backend failure
Title: Re: WU - Let us know your issues
Post by: Otis on August 29, 2018, 04:49:20 PM
Camera FTP is more reliable than through URL

Yes I realize this.  I choose not to FTP to WU for other reasons.
Thanks for your input though.
Title: Re: WU - Let us know your issues
Post by: Trilithon on August 29, 2018, 07:02:24 PM
Still trying, and failing to add a FTP based webcam. I have tried multiple browsers and devices to register. When I submit the form the page just reloads. My PWS has been up and running since June and I want to add a camera.

Thanks!
Title: Re: WU - Let us know your issues
Post by: galfert on August 29, 2018, 07:24:06 PM
Still trying, and failing to add a FTP based webcam. I have tried multiple browsers and devices to register. When I submit the form the page just reloads. My PWS has been up and running since June and I want to add a camera.

Thanks!

Some tips which you may or may not already know.

- Camera FTP is for sill shots not video files, make sure your camera can upload stills.
- Your login will be blocked if you try and upload more than once a minute, I would do it every 5 or 10 minutes.
- Make sure the image you are uploading is 150kb or less. Full res images will not work.
- Sometimes you can remedy camera shortfalls by using software on a PC or NAS or other device (like a Meteobridge). You upload to the PC, NAS or device and then the software manipulates the image or extracts a still from video and reduces the size to conform and then the PC, NAS or device does the FTP upload.

Title: Re: WU - Let us know your issues
Post by: Trilithon on August 29, 2018, 07:35:29 PM
Still trying, and failing to add a FTP based webcam. I have tried multiple browsers and devices to register. When I submit the form the page just reloads. My PWS has been up and running since June and I want to add a camera.

Thanks!

Some tips which you may or may not already know.

- Camera FTP is for sill shots not video files, make sure your camera can upload stills.
- Your login will be blocked if you try and upload more than once a minute, I would do it every 5 or 10 minutes.
- Make sure the image you are uploading is 150kb or less. Full res images will not work.
- Sometimes you can remedy camera shortfalls by using software on a PC or NAS or other device (like a Meteobridge). You upload to the PC, NAS or device and then the software manipulates the image or extras a still from video and reduces the size to conform and then the PC, NAS or device does the FTP upload.

Thanks for the heads up, but I can't even register and associate a webcam with my PWS on WU. That is my current issue.
Title: Re: WU - Let us know your issues
Post by: galfert on August 29, 2018, 08:34:46 PM
I just went through all the steps to create a new camera. I filled out every field required and submitted and it worked. I now see it listed as a new camera (not uploading to it yet). But there it is listed and ready to receive FTP data.

I think one of three things may be happening.

1. Your browser needs to be cleared of cookies and/or cache. You can test with a different computer, or create a new user account on your current computer, or you can try Chrome Incognito mode....I don't know if incognito will provide a solution...but it is something to test.

2. You may be trying to add a camera that is not within the allowed space. I don't know if WU has any camera location restrictions...like maybe the prohibit adding cameras outside of the US for now. I don't know, I'm making this up as a possible reason. So test adding the camera to a different location to see if the system is rejecting because of geographic location. I know that Mapbox maps have had some issues and maybe there is a problem with the map in your area.

3. It could not be you. It could totally be a WU bug issue. Maybe something is messed up with your user account with them. Try creating a new WU user account to test and see if that new user is allowed to add an FTP camera.

Regardless if you succeed in adding a camera it isn't like its something that is all so great right now. They definitely have plenty of bugs to squash and I'm sure this one is not at the top of the list. I have a camera but it falls off sometimes and needs to be re-linked as it looses its association with my Station ID. So WU has some issues here. If look at other station that I remember having cameras they are all gone. WU is dropping cameras from people's stations. People aren't bothering to re-link.

The dropping of cameras may be deliberate because of bandwidth issues. Remember they wanted to get rid of it at one point but because of backlash they changed their mind.
Title: Re: WU - Let us know your issues
Post by: Trilithon on August 29, 2018, 11:35:33 PM
I just went through all the steps to create a new camera. I filled out every field required and submitted and it worked. I now see it listed as a new camera (not uploading to it yet). But there it is listed and ready to receive FTP data.

I think one of three things may be happening.

1. Your browser needs to be cleared of cookies and/or cache. You can test with a different computer, or create a new user account on your current computer, or you can try Chrome Incognito mode....I don't know if incognito will provide a solution...but it is something to test.

2. You may be trying to add a camera that is not within the allowed space. I don't know if WU has any camera location restrictions...like maybe the prohibit adding cameras outside of the US for now. I don't know, I'm making this up as a possible reason. So test adding the camera to a different location to see if the system is rejecting because of geographic location. I know that Mapbox maps have had some issues and maybe there is a problem with the map in your area.

3. It could not be you. It could totally be a WU bug issue. Maybe something is messed up with your user account with them. Try creating a new WU user account to test and see if that new user is allowed to add an FTP camera.

Regardless if you succeed in adding a camera it isn't like its something that is all so great right now. They definitely have plenty of bugs to squash and I'm sure this one is not at the top of the list. I have a camera but it falls off sometimes and needs to be re-linked as it looses its association with my Station ID. So WU has some issues here. If look at other station that I remember having cameras they are all gone. WU is dropping cameras from people's stations. People aren't bothering to re-link.

The dropping of cameras may be deliberate because of bandwidth issues. Remember they wanted to get rid of it at one point but because of backlash they changed their mind.

Thanks,

1. I have tried multiple computers with multiple browsers and settings, and also other mobile devices. Sysadmin by trade, so the whole tech part is easy. The way the page acts leads me to #3.

2. Live in Ks. Have tried multiple variations of my address and location, no luck.

3. Guessing this is it, WU hates me and doesn't want my data.

Title: Re: WU - Let us know your issues
Post by: catdon on August 30, 2018, 02:31:33 PM
I believe this has been asked before, but "No Data" showing up in the weather sticker?
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on August 30, 2018, 02:52:14 PM
try clearing your cookies or checking in incognito mode

Looks like your camera is sending data intermittently, I'm not sure why it is not displayed on your PWS page, but it can be seen here
https://www.wunderground.com/webcams/OtisDog/1/show.html

When I use that link (with my camera name) all I see, for weeks now, is this:
An error occured:
backend failure
Title: Re: WU - Let us know your issues
Post by: Otis on August 30, 2018, 04:26:43 PM
try clearing your cookies or checking in incognito mode

Looks like your camera is sending data intermittently, I'm not sure why it is not displayed on your PWS page, but it can be seen here
https://www.wunderground.com/webcams/OtisDog/1/show.html

When I use that link (with my camera name) all I see, for weeks now, is this:
An error occured:
backend failure

Mine is still not showing but listed as active.  At this point, not that I care.
Title: Re: WU - Let us know your issues
Post by: galfert on August 30, 2018, 05:18:30 PM
I've noticed that there are two ways to link a camera after you have added it to your account. You can link via the station ID settings, or you can link via the camera ID settings. I can only get my camera to show up if I do it via the Camera ID settings. Incidentally if I then check the Station ID settings it doesn't list the camera as being linked but you can see it when you view the station weather page. Of course every now an then the camera gets dropped from being linked regardless. It is a constant battle to keep on top and having to re-link.

Title: Re: WU - Let us know your issues
Post by: ANPweather on August 30, 2018, 06:39:55 PM
Still waiting for my webcam to be approved. Funny thing is that it worked for a couple of days and then reverted to waiting for approval.
Title: Re: WU - Let us know your issues
Post by: rormeister on August 30, 2018, 06:49:18 PM
It's not a cookie issue. However launching a Chrome Incognito session logs me out of WU (and gives me loads of juicy advertisements)  AND/or/BUT the link to the webcam page works. However once there the calendar displaying the daily images (for videos) is missing almost all noon image captures.

Not ready for primetime. Sorry

Edit: I'm not about to allow third party cookies, but I suspect that is the issue.

try clearing your cookies or checking in incognito mode

When I use that link (with my camera name) all I see, for weeks now, is this:
An error occured:
backend failure
Title: Re: WU - Let us know your issues
Post by: ANPweather on September 01, 2018, 01:35:32 PM
Still waiting for my webcam to be approved. Funny thing is that it worked for a couple of days and then reverted to waiting for approval.
I don't know if related to my post, but my camera is uploading to WU again. So, thanks.
Title: Re: WU - Let us know your issues
Post by: Central Maine Weather on September 05, 2018, 08:06:42 PM
I don’t know if anybody else is seeing this issue again, but as of first thing today, my station on WU is showing no data present in the Summary section on my WU page, but all data is flowing smoothly from my meteobridge every 5 seconds to the site, and is visibly updating on its regular basis. The graphs are updating/populating correctly as well, just not the Summary section. This was a widespread issue months ago, and has shown up again for me today. My concern is all the stations in my area show summary data like they should.

My WU station ID is KMELEEDS7 or you can view it directly here https://www.wunderground.com/personal-weather-station/dashboard?ID=KMELEEDS7

Any and all help/guidance is much appreciated!
  - Matt
Title: Re: WU - Let us know your issues
Post by: SWX on September 05, 2018, 10:05:24 PM
I don’t know if anybody else is seeing this issue again, but as of first thing today, my station on WU is showing no data present in the Summary section on my WU page, but all data is flowing smoothly from my meteobridge every 5 seconds to the site, and is visibly updating on its regular basis. The graphs are updating/populating correctly as well, just not the Summary section. This was a widespread issue months ago, and has shown up again for me today. My concern is all the stations in my area show summary data like they should.

My WU station ID is KMELEEDS7 or you can view it directly here https://www.wunderground.com/personal-weather-station/dashboard?ID=KMELEEDS7

Any and all help/guidance is much appreciated!
  - Matt

I’m having the same issue, but I’ve no summary data from the past 3 days, despite the summary data being there yesterday. Today’s data is visible on the PWS Monitor app, however.
Title: Re: WU - Let us know your issues
Post by: jas340 on September 06, 2018, 12:12:33 AM
I had a similar issue that started on Monday. I emailed WunderTodd at WU and he fixed it. He also gave me a "key" for each of my stations. He said to use them for my exporting software (Cumulus/ Weather Display). I have not figured out how to use them. He indicated that the keys will prevent these issues in the future. His profile is on page 34 of this thread. PM him. If you get a "key", help me figure out how to use it.
Title: Re: WU - Let us know your issues
Post by: WSWeather on September 06, 2018, 12:39:42 AM
Did he give you an API key?
Title: Re: WU - Let us know your issues
Post by: SWX on September 06, 2018, 09:32:06 AM
I don’t know if anybody else is seeing this issue again, but as of first thing today, my station on WU is showing no data present in the Summary section on my WU page, but all data is flowing smoothly from my meteobridge every 5 seconds to the site, and is visibly updating on its regular basis. The graphs are updating/populating correctly as well, just not the Summary section. This was a widespread issue months ago, and has shown up again for me today. My concern is all the stations in my area show summary data like they should.

My WU station ID is KMELEEDS7 or you can view it directly here https://www.wunderground.com/personal-weather-station/dashboard?ID=KMELEEDS7

Any and all help/guidance is much appreciated!
  - Matt

I’m having the same issue, but I’ve no summary data from the past 3 days, despite the summary data being there yesterday. Today’s data is visible on the PWS Monitor app, however.

Also noticed my observations have switched to metric in the weather history table. I hope this and the summary data issue gets resolved quickly and that no data is permanently lost, the last issue with WU where I couldn't view data from previous dates lasted quite a while.

https://www.wunderground.com/personal-weather-station/dashboard?ID=KNYISLAN6

AmbientWeather and WeatherCloud are functioning as they normally would, so I doubt my station is the culprit.
Title: videos not working
Post by: ANPweather on September 06, 2018, 02:35:03 PM
My webcam has finally been made active. Thanks.

No when I try to view the videos WU created, in most cases, I get an error :
200, Stream not found, Netstream.Play.StreamNotFound blah, blah, blah

Sometimes it will play a "video" that appears to contain one or two individual pictures.

It also seems to require Flash which requires, at least in Edge and my usual Chrome, me to click a link allowing that to happen.

Title: Re: WU - Let us know your issues
Post by: galfert on September 06, 2018, 02:59:11 PM
Looks to me that they didn't capture enough frames to make a video...so then the error occurs. Give it some time and see if their servers start grabbing more frames per day.

I see that you are using Weather Display. Why don't you use FTP for the camera by first capturing it with Weather Display and then having it send it to WU via FTP rather than using WU's clunky URL cam upload function? I'm not really that familiar with Weather Display...but is it because you are already doing that for your personal website? Does it not let you do both?

Title: Re: WU - Let us know your issues
Post by: ANPweather on September 06, 2018, 04:34:58 PM
I do plan on getting this working with Weather Display if possible. It took me awhile to learn how to get my Arlo security camera to actually captures stills so I could use it as a webcam. I did use WD on my previous site with a different webcam but don't remember if I ever tied it to WU.
Title: Re: WU - Let us know your issues
Post by: userid on September 07, 2018, 01:52:40 PM
My weather sensor: KPAPHILA88

Displays the following error when I click on it:

An error occured:
backend failure

Please can someone help?

BTW, occurred has two "r"s. just saying  ;-)


Title: Re: WU - Let us know your issues
Post by: ConligWX on September 07, 2018, 02:28:29 PM
Wu just doesn't work. Too unreliable.

Sent from my OnePlus 6 using Tapatalk

Title: WunderMap not working for several days
Post by: boss281 on September 08, 2018, 06:26:40 AM
The WunderMap loads with a blank, light blue screen with all my Windows laptops and desktops.  The navigation/menu panel on the right loads fine. (running Chrome on Windows 7 at the moment, but same on Windows 10).  Interestingly, I've seen this several times on the Storm Android app, where a light blue background screen loads with no map, radar, etc showing.
Title: Re: WunderMap not working for several days
Post by: galfert on September 08, 2018, 06:45:24 AM
The WunderMap loads with a blank, light blue screen with all my Windows laptops and desktops.  The navigation/menu panel on the right loads fine. (running Chrome on Windows 7 at the moment, but same on Windows 10).  Interestingly, I've seen this several times on the Storm Android app, where a light blue background screen loads with no map, radar, etc showing.

Zoom out and/or pan around the map. Maybe your map is loading and it has defaulted to showing you the middle of an ocean.
Title: Re: WunderMap not working for several days
Post by: boss281 on September 08, 2018, 06:48:34 AM
The WunderMap loads with a blank, light blue screen with all my Windows laptops and desktops.  The navigation/menu panel on the right loads fine. (running Chrome on Windows 7 at the moment, but same on Windows 10).  Interestingly, I've seen this several times on the Storm Android app, where a light blue background screen loads with no map, radar, etc showing.

Zoom out and/or pan around the map. Maybe your map is loading and it has defaulted to showing you the middle of an ocean.

Thanks for the suggestion but that's not it.
Title: Re: WU - Let us know your issues
Post by: galfert on September 08, 2018, 08:58:56 AM
Some other things to try.

- test Chrome incognito mode. If this works then clear your browser cache. Or just clear browser cache anyway.
- go to Wundermap Map Settings and see if changing map type fixes the problem (Terrain, Dark, Light, Satellite, Hybrid).
Title: Re: WU - Let us know your issues
Post by: optical_man on September 14, 2018, 06:56:21 PM
Does anyone know how to clear their pws status message?  I can change my status message, but it won't fully accept an empty message like the directions say.
Title: Re: WU - Let us know your issues
Post by: galfert on September 14, 2018, 07:57:23 PM
Does anyone know how to clear their pws status message?  I can change my status message, but it won't fully accept an empty message like the directions say.

I think it is just a matter of repeatedly trying and trying again and again and again. Weather Underground's user interface is annoyingly problematic to change anything. The same thing happens when you try and click on the little map and change station. Or have you ever tried to change units from F to C? It takes more than one attempt. Some things like editing data in the charts is seemingly impossible. But you can try changing it in the other place that is not your dashboard view, instead go to Profile / My Weather Stations / then select Status Message.

I really wish that the user interface wasn't so annoyingly frustrating to change things on the dashboard view. Why does the the browser take so long to register what you want to view? This is not what cloud computing is supposed to be like.
Title: Re: WU - Let us know your issues
Post by: dupreezd on September 14, 2018, 08:14:09 PM
Quote
Does anyone know how to clear their pws status message?  I can change my status message, but it won't fully accept an empty message like the directions say.

This has been a problem for a long time. I just put a period "." in my message. Small enough not to be to noticeable.
Title: Re: WU - Let us know your issues
Post by: havtrail on September 14, 2018, 08:55:16 PM
Quote
Does anyone know how to clear their pws status message?  I can change my status message, but it won't fully accept an empty message like the directions say.

This has been a problem for a long time. I just put a period "." in my message. Small enough not to be to noticeable.

This is what I did, too.

Rich K.
Title: Re: WU - Let us know your issues
Post by: rormeister on September 14, 2018, 10:04:17 PM
This has been a problem for a long time. I just put a period "." in my message. Small enough not to be to noticeable.

MacOS (and iPad) Option+Space
Windows Alt+0160

These creat a non-breaking space.  I don’t have a Win machine handy, but Opt-Space works on my iPad.
Title: Re: WU - Let us know your issues
Post by: galfert on September 14, 2018, 11:02:35 PM
If you replace the status with this exact phrase below the message will disappear. It's like a magic phrase:
No Status Message

Try it. It's weird but it is like a variable that makes it disappear. It won't actually end up keeping the phrase.

Now if you are looking at your station under your login then it will still say Status with nothing after it. But for other people it won't show even the Status prompt. Test it by opening up an incognito browser window, or log out of WU.

UPDATE- Forget I said this. It now says the phrase No Status Message. It didn't say it at first and it was blank. I'm not going to even try and figure this out.
Title: Re: WU - Let us know your issues
Post by: optical_man on September 15, 2018, 07:55:59 AM
Well, it's clear that it is a bug.  None of the suggestions remove the status message completely for me.  Alt-0160 is very close, but the "Status:" line still shows up.

The directions to empty the box on the PWS management page don't work either:
Quote
https://www.wunderground.com/personal-weather-station/mypws (https://www.wunderground.com/personal-weather-station/mypws)
[attachment id=1 msg=358613]
Title: Re: WU - Let us know your issues
Post by: Steve Kolenda on September 15, 2018, 08:11:33 AM
I have a PWS (KSCTAYLO50) on Wunderground which is reporting the wrong wind data. The reported high wind is typically considerably less than the actual on my weather station.  In plotting the two sets of data, there appears to be no factor, as one is no obvious multiple of the other.  Wunderground always under reporting.
Title: Re: WU - Let us know your issues
Post by: optical_man on September 15, 2018, 08:52:18 AM
I have a PWS (KSCTAYLO50) on Wunderground which is reporting the wrong wind data.
This isn't a WU problem.  It must be the software that you are using to upload the data to WU.  I have a Davis vpro2 also and I don't have any data discepancies with WU.
Title: Re: WU - Let us know your issues
Post by: Steve Kolenda on September 15, 2018, 09:07:02 AM

[/quote]
This isn't a WU problem.  It must be the software that you are using to upload the data to WU.  I have a Davis vpro2 also and I don't have any data discepancies with WU.
[/quote]
OK, can you tell me what software you are using? I am using WeatherLink.
Title: Re: WU - Let us know your issues
Post by: optical_man on September 15, 2018, 09:25:30 AM
OK, can you tell me what software you are using? I am using WeatherLink.
I was afraid you'd ask.  I was fed up like you, but decided to write my own software to upload using rapid fire.  Unfortunately, it probably wouldn't be useful to you unless you have two consoles - one for weatherlink and another dedicated for WU/PWS.  The reason is that my software doesn't depend on archive data, but rather it polls at the fastest rate to not miss any wind or other data events.  Thus requiring a dedicated cosole or envoy.
Title: Re: WU - Let us know your issues
Post by: galfert on September 20, 2018, 08:40:33 AM
Since yesterday, when I try and load my station, I too started seeing this blank white page except for the text below. It takes a few refreshes and then it finally shows me my station dashboard. I guess it is two steps forward with WU and one step back...or is it one step forward and two steps back?   :-k


An error occured:
backend failure
Title: Re: WU - Let us know your issues
Post by: jackman on September 20, 2018, 02:39:37 PM
Since yesterday, when I try and load my station, I too started seeing this blank white page except for the text below. It takes a few refreshes and then it finally shows me my station dashboard. I guess it is two steps forward with WU and one step back...or is it one step forward and two steps back?   :-k


An error occured:
backend failure

Same problem here. Arrrgggghhhhh....
Title: Re: WU - Let us know your issues
Post by: WSWeather on September 20, 2018, 03:12:26 PM
Since yesterday, when I try and load my station, I too started seeing this blank white page except for the text below. It takes a few refreshes and then it finally shows me my station dashboard. I guess it is two steps forward with WU and one step back...or is it one step forward and two steps back?   :-k


An error occured:
backend failure

It's one of those new features the WU drones here keep promising.
Title: Re: WU - Let us know your issues
Post by: clavius on September 20, 2018, 05:33:31 PM
Since yesterday, when I try and load my station, I too started seeing this blank white page except for the text below. It takes a few refreshes and then it finally shows me my station dashboard. I guess it is two steps forward with WU and one step back...or is it one step forward and two steps back?   :-k


An error occured:
backend failure

I've been seeing the same error on/off over the last few days.
Title: Re: WU - Let us know your issues
Post by: ANPweather on September 20, 2018, 05:53:09 PM
I've also seen the same error recently.
Title: Re: WU - Let us know your issues
Post by: Jstx on September 20, 2018, 05:55:08 PM
Since yesterday, when I try and load my station, I too started seeing this blank white page except for the text below. It takes a few refreshes and then it finally shows me my station dashboard. I guess it is two steps forward with WU and one step back...or is it one step forward and two steps back?   :-k

An error occured:
backend failure

Exact same thing on my WU page. Can't change it no matter what browser tricks I use to refresh balky webpages. I have seen this error before, and several times recently, but it's in solid now.
FYI, I use the Opera browser for almost all internet access, it's the best browser out there, and has been since the 1990's.

I'm going to try a couple of other options, but WU might have screwed the pooch this time.
Is anyone's WU page(s) working?
Title: Re: WU - Let us know your issues
Post by: WunderTodd (PWS PM) on September 20, 2018, 05:58:13 PM
We're aware of the 'backend failure' issue and are investigating.

Appreciate your reports, your patience, and your continued support of WU.

Regards,
ToddG
Title: Re: WU - Let us know your issues
Post by: Glenn on September 21, 2018, 09:37:43 AM
I get that error every so often. Hitting refresh on the browser allows the page to load correctly.
Title: Re: WU - Let us know your issues
Post by: trinity on September 21, 2018, 11:32:24 AM
Hi,

I'm getting the back end failure also on all the browser I try (listed below).

KTXCOPPE2
Davis Vantage Pro
VWS 15.00
Safari Version 12.0 (13606.2.11)
Chrome Version 69.0.3497.100 (Official Build) (64-bit)
Firefox Quantum 61.0.1 (64-bit)
Title: Re: WU - Let us know your issues
Post by: quailvalleywx on September 22, 2018, 11:37:21 AM
I was seeing "backend failure" frequency was near 100% early Sept 21st while <10% on prior weeks.  Slightly better ~40% failure today.  My neighbor mentioned the page was down and had to explain as more WU problems.  Hopefully ToddG continues to kick someone's/something's backends to get close to 100% functional  :-)
Title: Re: WU - Let us know your issues
Post by: WunderTodd (PWS PM) on September 22, 2018, 05:49:47 PM
Hi everyone,

Still working on this one.  May be a couple of days.

PWS Owners:  It is NOT a problem with your PWS.

Thanks again for your patience and understanding.
Title: Re: WU - Let us know your issues
Post by: ConligWX on September 22, 2018, 06:00:35 PM
We're aware of the 'backend failure' issue and are investigating.

Appreciate your reports, your patience, and your continued support of WU.

Regards,
ToddG

All I have seen from WU is apology after apology over the last year.

As to "continued support"?  Todd  - WU is like "flogging a dead horse". 

Do you really think your customer base is going to follow you with the appalling service and lack of support you give PWS Owners?

Title: Re: WU - Let us know your issues
Post by: ConligWX on September 22, 2018, 06:01:53 PM

It's one of those new features the WU drones here keep promising.

Yes looks that way.  WU isnt getting new errors, they are hidden features  \:D/
Title: Re: WU - Let us know your issues
Post by: galfert on September 22, 2018, 06:49:59 PM
Maybe IBM is being stingy with WU department. Then maybe this is deliberate sabotage by WU employees to get IBM to notice and not be stingy. I put the blame on IBM, not the poor wonderful WU employees that probably are overworked and lack resources. Let's direct our frustration with IBM, and not the WU department/subsidiary.

Title: Re: WU - Let us know your issues
Post by: CW2274 on September 22, 2018, 07:07:39 PM
Let's direct our frustration with IBM, and not the WU department/subsidiary.
Like they'd care. I'm betting IBM will eventually try to sucker off this hot mess to someone else.
Title: Re: WU - Let us know your issues
Post by: jackman on September 22, 2018, 07:18:31 PM
Like they'd care. I'm betting IBM will eventually try to sucker off this hot mess to someone else.
I don't think so. IBM wants the data. They don't care about the website. 
Title: Re: WU - Let us know your issues
Post by: CW2274 on September 22, 2018, 07:35:17 PM
Like they'd care. I'm betting IBM will eventually try to sucker off this hot mess to someone else.
IBM wants the data.
Why? He with the most toys....
Title: Re: WU - Let us know your issues
Post by: Jstx on September 22, 2018, 09:20:02 PM
Like they'd care. I'm betting IBM will eventually try to sucker off this hot mess to someone else.
I don't think so. IBM wants the data. They don't care about the website.

Could IBM be stupid enough to not realize that without the website and all those (now very irritated) PWS data suppliers that the data just might stop coming in?

Personally, I wish that weather.unisys.com (http://weather.unisys.com) would venture into this area. Unisys has had the best overall straight up WX web, data, and analysis outside of NOAA itself for decades now (I've used Unisys WX since the 1990's at least).

Unisys's WX division is, and has been, geared towards the commercial WX user market, with custom WX solutions for many government, military, and business sectors. While at the same time making much of their product accessible to all.

Unisys of course has other lines of business, as the successor to Burroughs and Sperry UNIVAC. (Anybody else remember using Burrough's hard disk drives? The huge ones with the nice air compressors for the heads.)

Unisys developed the software for NEXRAD.
With their proven competence it might be worth it for them to step into this particular WX segment.

https://en.wikipedia.org/wiki/Unisys (https://en.wikipedia.org/wiki/Unisys)

Title: Re: WU - Let us know your issues
Post by: CW2274 on September 22, 2018, 09:57:51 PM
Like they'd care. I'm betting IBM will eventually try to sucker off this hot mess to someone else.
I don't think so. IBM wants the data. They don't care about the website.
Unisys of course has other lines of business, as the successor to Burroughs and Sperry UNIVAC. (Anybody else remember using Burrough's hard disk drives? The huge ones with the nice air compressors for the heads.)
:-) Sorry OT, but you betcha! That's what put data on my radar display til at least the mid 90's, and the older it got, the more it crashed. 8-[
Title: Re: WU - Let us know your issues
Post by: rormeister on September 22, 2018, 10:08:46 PM
I don't think so. IBM wants the data. They don't care about the website.

I’ve been wishing DarkSky would provide a means for PWS owners to feed their localized systems. They are younger and far more interested in providing good data. It’s IBM that wants our data. While it won’t kill them if we turn it off, it will definitely make a dent in their revenue streams. Besides, I believe DarkSky would be far more willing to work with us.
Title: Re: WU - Let us know your issues
Post by: chief-david on September 22, 2018, 10:25:12 PM
It's not you. It's WU
Title: Re: WU - Let us know your issues
Post by: dupreezd on September 23, 2018, 09:52:14 AM
Quote
Unisys of course has other lines of business, as the successor to Burroughs and Sperry UNIVAC. (Anybody else remember using Burrough's hard disk drives? The huge ones with the nice air compressors for the heads.)

Yes, those were the Head-Per-Track disks. No moving coil. The compressor was used to force the heads close to the platters. Each head had a contact point and if it touches the platter, the compressor shuts down. The platters where about 3feet in diameter.
Title: Re: WU - Let us know your issues
Post by: Skyking69 on September 23, 2018, 10:52:13 AM
Reference the quotes below, after a couple of neighbors asked me and I checked, we too are getting periodic "An error occured: backend failure" messages.  My console and associated computer have correct date and time, the Internet connection is rock solid; any further suggestions?   :roll:


Check your time on your station/computer.  I see observations coming in 20 minutes late, this is past our threshold for current data



My station KCOBLACK2 had some issues with the anemometer. They were fixed on Saturday the 3rd of August 2018. When can I expect to see my data show up on the published web site, I know it is getting to WU because I can see in on my dashboard. Come on it is not rocket science to again show my data.
 ](*,) :evil:
Title: Re: WU - Let us know your issues
Post by: Jstx on September 23, 2018, 11:09:29 AM
Like they'd care. I'm betting IBM will eventually try to sucker off this hot mess to someone else.
I don't think so. IBM wants the data. They don't care about the website.
Unisys of course has other lines of business, as the successor to Burroughs and Sperry UNIVAC. (Anybody else remember using Burrough's hard disk drives? The huge ones with the nice air compressors for the heads.)
:-) Sorry OT, but you betcha! That's what put data on my radar display til at least the mid 90's, and the older it got, the more it crashed. 8-[

Those drives were used in many different systems over almost two decades. Ours were used in multi-redundant systems, so losing one or more dups wasn't an immediate problem.
They were hellaciously expensive as a unit, and by the bit or byte compared to today's storage, insanely expensive. They were pretty reliable though, and they could actually be rebuilt and/or refurbished in many cases (a place in Westlake, CA did it, IIRC). There may still be a few working.
Title: Re: WU - Let us know your issues
Post by: galfert on September 23, 2018, 11:42:44 AM
Reference the quotes below, after a couple of neighbors asked me and I checked, we too are getting periodic "An error occured: backend failure" messages.  My console and associated computer have correct date and time, the Internet connection is rock solid; any further suggestions?   :roll:


Check your time on your station/computer.  I see observations coming in 20 minutes late, this is past our threshold for current data



My station KCOBLACK2 had some issues with the anemometer. They were fixed on Saturday the 3rd of August 2018. When can I expect to see my data show up on the published web site, I know it is getting to WU because I can see in on my dashboard. Come on it is not rocket science to again show my data.
 ](*,) :evil:

Looks like you recently had 3 days of not reporting September 19 - 21. You are back online now since the 22nd. So you probably fixed your time clock issue. The backend failure is a separate issue that has nothing to do with your end. That is a WU web server issue that they are currently having affecting everyone. Just keep hitting refresh on your browser 4 or 6 times.
Title: Re: WU - Let us know your issues
Post by: Jstx on September 23, 2018, 11:56:06 AM
Quote
Unisys of course has other lines of business, as the successor to Burroughs and Sperry UNIVAC. (Anybody else remember using Burrough's hard disk drives? The huge ones with the nice air compressors for the heads.)

Yes, those were the Head-Per-Track disks. No moving coil. The compressor was used to force the heads close to the platters. Each head had a contact point and if it touches the platter, the compressor shuts down. The platters where about 3feet in diameter.

Huge units. Needed to keep those heads flying. They had a buffer air tank of about 4-5 'gallons' down below the drive itself, like your garage comp, that could keep the heads flying for hours without air compressor running. Top quality units. When those systems were decommissioned and eventually headed for scrap, those very nice, but heavy, air compressors and tanks disappeared so fast you could hear the air hissing out the doors from the quickly disconnected hoses (saw a bunch go woofa right there around Houston).
Dinosaurs, but that's tech, had to evolve from somewhere.
Title: Re: WU - Let us know your issues
Post by: Jstx on September 23, 2018, 12:09:57 PM
Reference the quotes below, after a couple of neighbors asked me and I checked, we too are getting periodic "An error occured: backend failure" messages.  My console and associated computer have correct date and time, the Internet connection is rock solid; any further suggestions?   :roll:
Check your time on your station/computer.  I see observations coming in 20 minutes late, this is past our threshold for current data
My station KCOBLACK2 had some issues with the anemometer. They were fixed on Saturday the 3rd of August 2018. When can I expect to see my data show up on the published web site, I know it is getting to WU because I can see in on my dashboard. Come on it is not rocket science to again show my data.
 ](*,) :evil:

Looks like you recently had 3 days of not reporting September 19 - 21. You are back online now since the 22nd. So you probably fixed your time clock issue. The backend failure is a separate issue that has nothing to do with your end. That is a WU web server issue that they are currently having affecting everyone. Just keep hitting refresh on your browser 4 or 6 times.

I've noticed other anomalies too.
1. The radar box doesn't always display 'my' station 'dot' w/temp. Refresh doesn't cure.
2. I usually keep my chart/table set on display "Weekly" range. Lately, sometimes, it only graphs the first few days of the weekly period.

WU is certainly having some probs. I guess if one steps back and considers just how much data they are handling and storing (the history goes back many years, it might be fortunate that it all hasn't just gone crashing into the ether. But then again NOAA, et al. handle much more.
Like MS Windows, they just need to quit messing with 'upgrades'. Windows has had a couple of months of really irritating updates (like they ever end   ](*,)).
Title: Re: WU - Let us know your issues
Post by: EricP on September 23, 2018, 01:34:48 PM
When I was working we thought IBM stood for "It's Being Mended" - perhaps we were right :roll:
Title: Re: WU - Let us know your issues
Post by: galfert on September 23, 2018, 02:15:12 PM
When I started working in IT the saying was something like, "Nobody ever got fired for buying/recommending/hiring/consulting with IBM." And back then IBM had a very good reputation...Expensive...but they delivered.

Title: Re: WU - Let us know your issues
Post by: Rising Barometer on September 23, 2018, 05:43:59 PM
My name is Sean and I work at the Weather Underground.  There have been some big changes in the organization in our company.  We are a new team that has been tasked with working to bring WU back to a working state, with the users as our primary focus.   Our goal is to be fully transparent with the community as we work to resolve some of the issues with the Weather Underground products, particularly as it relates to our PWS users. 

Our hope is that with some communication and some sharing of our plans as clearly as possible, we can help to make changes for the positive.  Our initial goal is to start pinpointing PWS issues that you all are experiencing.  We are already aware of a number of issues that are affecting a large portion of the PWS user base.  One thing we would like to know from you is the #1 issue you are having.  If you have specific issues with your PWS, feel free to private message your email and PWS ID.

We know that many of you are frustrated by your experience.  We are going to do our best with what we have to improve, and to be as transparent as possible about our progress.

EDIT:  Trello Board: https://trello.com/b/hqC0tb0u/weather-underground  This contains the current issues we are tracking.  We have enabled comments so don't hesitate to comment on the board for specific issues.  Please continue to let us know what we need to focus on to make the products better for you.

Hi WU (Sean, too).

I would like to control centering of WunderMap upon opening.

My station KWAPUYAL74 is in Washington state. But WunderMap always kind of centers around the S.F. Bay area.

I would like WunderMap to center on my own station. Thanks both to WU and WxForum members.

--Hank
Title: Re: WU - Let us know your issues
Post by: galfert on September 23, 2018, 06:05:47 PM
I would like to control centering of WunderMap upon opening.

My station KWAPUYAL74 is in Washington state. But WunderMap always kind of centers around the S.F. Bay area.

I would like WunderMap to center on my own station. Thanks both to WU and WxForum members.

--Hank

I assume you are referring to WunderMap on your computer browser versus on WunderMap on a mobile device. Very easy to do what you requested to save map view.

1 - Open WunderMap and zoom in just the way you want it to be.
2 - Turn side menu layer features on or off just the way you want (Temp/Wind, Precipitation) and/or Satellite, Radar..etc or any of those others that are listed.
3 - Then click the Save Prefs button up top. Done! Close the browser and open it again, go to WunderMap and it should remember how you saved.

 [ You are not allowed to view attachments ]
Title: Re: WU - Let us know your issues
Post by: Rising Barometer on September 23, 2018, 10:06:53 PM
Thank you for the assistance Galfert and best wishes down in Florida!
Title: Re: WU - Let us know your issues
Post by: g4jnw on September 24, 2018, 06:11:18 AM
I have noticed more and more, failures, (back end failure) I have to keep refreshing my personal website.
I bought the weather station to help me and local fishermen/women friends and it can't be relied upon.
A friend asked me to recommend a weather station and i can't justify any that are sending data into wunderground, which mine does.
They have to sort it or people will just buy independent ones, when it works its good but unreliable, hell YES.
Title: Re: WU - Let us know your issues
Post by: WunderTodd (PWS PM) on September 24, 2018, 05:51:27 PM
It looks like we've got a handle on the backend failures issue now; identifying and removing a very small bit'o'code, and monitoring for a few hours, gives us confidence this issue has been resolved.

I thank you all for sharing your data points and especially offer thanks to those of you who remain positive as we work to resolve these things, remembering that on the other side of every message posted, there are actual living, breathing people reading those messages...who, at the end of the day, are all just trying to do their jobs as best as possible with the tools they've been given.

Regards,
WUToddG
Title: Re: WU - Let us know your issues
Post by: galfert on September 24, 2018, 06:17:23 PM

Thank you Todd for all your and your team mates hard work. I remain optimistic that hopefully soon WU will be a better place and may you get the resources you need to do a better job.

Title: Re: WU - Let us know your issues
Post by: galfert on September 24, 2018, 06:18:20 PM
...who, at the end of the day, are all just trying to do their jobs as best as possible with the tools they've been given.

Regards,
WUToddG

I think this is code speak for IBM is not funding WU as they should. Shame. SMH.
Title: Re: WU - Let us know your issues
Post by: EricP on September 25, 2018, 03:01:06 AM
It looks like we've got a handle on the backend failures issue now; identifying and removing a very small bit'o'code, and monitoring for a few hours, gives us confidence this issue has been resolved.
Looking good so far; but what about the widgets - "No Data"? Or is that a separate issue?
Title: Re: WU - Let us know your issues
Post by: galfert on September 25, 2018, 10:08:10 AM
Request for WU Android App PWS Barometer Fix

Please fix pressure for PWS in your Android app - It needs to show barometer pressure in hundredths not tenths using inHg. Not precise enough now. You have the data why are you cutting it off? This messes up mb conversion by a couple mb at times. This should be an easy fix. Just show inHg barometric pressure with two decimal places and that will fix the mb conversion. It shows up fine with two decimal places on the web, unfortunately not on the Android app.

Makes no sense how now WU has limited inHg to only show 3 digits (xx.x) but mb is kept at 5 digits (xxxx.x). Even when using inHg with 4 digits it is not as precise as mb with 5 digits which is why I prefer mb. This is why it is strange how WU has made an already poor unit of measurement even worse.

* mb = millibars = hpa

Since we are discussing units and significant number of digits the website could also use a little help here. On the website whenever the the pressure ends in .0 or even say .10 it cuts off the last 0. If a measurement was done to a certain level of precision then those zeros are important, they shouldn't be dropped. Because when it is dropped then one can assume that the level of precision isn't there. So 30.10 inHg is not the same thing as 30.1 inHg. Same thing happens in your graphs when you mouse over data. Please stop dropping significant zeros.

Title: Re: WU - Let us know your issues
Post by: worachj on September 26, 2018, 09:39:35 AM
AcuRite’s new Atlas has UV and solar data that is not being displayed. Need an update or a new hardware profile for the new Atlas.
Title: Re: WU - Let us know your issues
Post by: rormeister on September 26, 2018, 11:16:47 AM
It looks like we've got a handle on the backend failures issue now; identifying and removing a very small bit'o'code, and monitoring for a few hours, gives us confidence this issue has been resolved.

We're still seeing the dreaded "backend failure" when clicking on the webcam image to drill into the monthly/daily noon image page. Keep on  ](*,)  Granted, in the whole scheme of things, I'm just happy that the page loads are back to an acceptable pace. Thanks for that.
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on September 26, 2018, 11:21:31 AM
Can you provide some links/details where you are seeing this.  I am unaware of a webcam backend failure message, but it might be the key to another tricky bug i've been noticing.
Title: Re: WU - Let us know your issues
Post by: mdbelt on September 26, 2018, 11:43:26 AM
Please help.
Title: Re: WU - Let us know your issues
Post by: rormeister on September 26, 2018, 11:49:15 AM
Can you provide some links/details where you are seeing this.  I am unaware of a webcam backend failure message, but it might be the key to another tricky bug i've been noticing.
Gladly.
From my main dashboard page ../personal-weather-station/dashboard?ID=KWAREDMO131 click the Webcam tab to preview the current image.

Then click on the actual image (used to take you to the detail webcam page) ../webcams/BandRCaffe/1/show.html and you should see:

An error occured:
backend failure

LOL, and disregard my status message, it's all a 'work in progress'  and can't be edited :oops:
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on September 26, 2018, 01:12:11 PM
Hmm, I'm not seeing this issue. Can you send the EXACT url that you are seeing the backend error on?  Please copy and paste from the URL bar of your browser.



Can you provide some links/details where you are seeing this.  I am unaware of a webcam backend failure message, but it might be the key to another tricky bug i've been noticing.
Gladly.
From my main dashboard page ../personal-weather-station/dashboard?ID=KWAREDMO131 click the Webcam tab to preview the current image.

Then click on the actual image (used to take you to the detail webcam page) ../webcams/BandRCaffe/1/show.html and you should see:

An error occured:
backend failure

LOL, and disregard my status message, it's all a 'work in progress'  and can't be edited :oops:
Title: Re: WU - Let us know your issues
Post by: galfert on September 26, 2018, 01:34:54 PM
Yep I'm not seeing the problem either. Try Control Refresh on your browser. Or clear your browser cache.
Title: Re: WU - Let us know your issues
Post by: rormeister on September 26, 2018, 02:13:40 PM
Hmm, I'm not seeing this issue. Can you send the EXACT url that you are seeing the backend error on?  Please copy and paste from the URL bar of your browser.

https://www.wunderground.com/webcams/BandRCaffe/1/show.html

Not a browser cache issue, trust me that was eliminated long ago.
Win10 64-bit (OS Build 17134.285 Version 1803)

Fails in Chrome 69.0.3497.100 (64-bit) [backend failure]
Fails in IE 11.285.17134.0 (11.0.85)  [throws an HTTP 500 Internal Server Error]
Fails in Chrome for iPad (69.0.3497.105)  [iOS 12.0] [backend failure]


Works in Edge (42.17134.1.0) [although there are major gaps in the daily detail images/videos] Interesting, it does display "Not secure" in the address bar.
Works in Safari for iPad (iOS 12.0) [again same gaps in the daily detail images/videos]

YMMV

Edit: Not sure this will help, but behind the 'backend failure' chrome page I see it's running sw.js

Edit2: text file went wonky, I can send it via PM if you like.
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on September 26, 2018, 02:50:20 PM
Does the same thing happen in incognito, or when you are not logged in?  I can see the page just fine.  Were you ever noticing that you would try to go to the page and it would never load?  No backend failure or anything just a timeout?



Hmm, I'm not seeing this issue. Can you send the EXACT url that you are seeing the backend error on?  Please copy and paste from the URL bar of your browser.

https://www.wunderground.com/webcams/BandRCaffe/1/show.html

Not a browser cache issue, trust me that was eliminated long ago.
Win10 64-bit (OS Build 17134.285 Version 1803)

Fails in Chrome 69.0.3497.100 (64-bit) [backend failure]
Fails in IE 11.285.17134.0 (11.0.85)  [throws an HTTP 500 Internal Server Error]
Fails in Chrome for iPad (69.0.3497.105)  [iOS 12.0] [backend failure]


Works in Edge (42.17134.1.0) [although there are major gaps in the daily detail images/videos] Interesting, it does display "Not secure" in the address bar.
Works in Safari for iPad (iOS 12.0) [again same gaps in the daily detail images/videos]

YMMV

Edit: Not sure this will help, but behind the 'backend failure' chrome page I see it's running sw.js

Edit2: text file went wonky, I can send it via PM if you like.
Title: Re: WU - Let us know your issues
Post by: rormeister on September 26, 2018, 03:01:08 PM
Does the same thing happen in incognito, or when you are not logged in?  I can see the page just fine.  Were you ever noticing that you would try to go to the page and it would never load?  No backend failure or anything just a timeout?

Using Chrome in Guest or Incognito displays the page, so it has to be related to the login status; especially since Edge and IE were both logged out of WU. I would hazard a guess that if you are logged in and looking at your own page it misbehaves.
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on September 26, 2018, 05:49:48 PM
Can you try now?  I pushed out a small change that should resolve your issue

Does the same thing happen in incognito, or when you are not logged in?  I can see the page just fine.  Were you ever noticing that you would try to go to the page and it would never load?  No backend failure or anything just a timeout?

Using Chrome in Guest or Incognito displays the page, so it has to be related to the login status; especially since Edge and IE were both logged out of WU. I would hazard a guess that if you are logged in and looking at your own page it misbehaves.
Title: Re: WU - Let us know your issues
Post by: rormeister on September 26, 2018, 07:38:45 PM
Can you try now?  I pushed out a small change that should resolve your issue

We have liftoff! Thank you. It’s been like this since January. Hopefully this leads you in a good direction for other issues.
Title: Re: WU - Let us know your issues
Post by: hazyarc on September 28, 2018, 01:32:58 PM
I know it's probably a long shot at this point, but is there any chance of fixing the email alert when your PWS goes offline for a period of time?  This worked fine a few months ago but has completely stopped.
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on September 28, 2018, 03:15:11 PM
We are investigating how and if we can bring this back.  The old emailer was pretty broken, and was very unreliable, now its totally broken and very reliably so :)

Title: Re: WU - Let us know your issues
Post by: Delta5 on September 28, 2018, 06:05:42 PM
Is there an issue with the Member sign-in on the iOS Wunderground app?  New iPhone, so I'm trying to sign back in to WU.  When I try, I just get "Sorry, there was a problem connecting".  I upload from my PWS to WU, and my account status there & browsing reflect add-free member status.  Other iOS devices that have been signed-in are add free until I sign-out, then they have the same problem trying to sign in.

I see others talking about the same issue a few pages back, I tried flipping the Forecast Source between "Forecast on Demand" and "NWS", NWS seems to throw constant connection problem messages.  But doesn't seem to affect my sign-on either way. Also tried several WiFi locations and over LTE, so it's not the phone connectivity.

I emailed WU several days ago but never got a response.

Any ideas?  Kinda miss my add-free WU! 

Oh, and +1 to the email alert of a PWS outage. I've not had many outages in the ten years I've been uploading to WU, but it was nice to be alerted when it happened!
Title: Re: WU - Let us know your issues
Post by: ConligWX on September 29, 2018, 05:42:02 AM
I have the same problem. Upgraded my OnePlus 6 Android firmware and reset the phone. Installed all the apps again but I cannot sign into the Android WU app.

Sent from my ONEPLUS A6003 using Tapatalk

Title: Re: WU - Let us know your issues
Post by: Delta5 on September 29, 2018, 10:35:37 AM
I tried uninstalling & reinstalling several times, no improvement.  Reviews on the Apple app store are pretty bad. Dozens of recent 1-star ratings for this exact problem. Even for people who paid for add-free.

Please fix!
Title: Re: WU - Let us know your issues
Post by: PooreBoy on October 01, 2018, 02:18:08 PM
Add me to the list of users unable to login to the iOS app. I keep getting the message 'Sorry, there was an problem connecting.' This is occuring in iOS12. Please see attached screenshot.
 [ You are not allowed to view attachments ]
Title: Re: WU - Let us know your issues
Post by: TxDm93 on October 01, 2018, 09:23:15 PM
I can't sign into the android app Galaxy S7 Edge (when I click sign in nothing happens), my PWS shows it's not reporting but it shows to be uploading (using Weatherlink with Weather Underground module).
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on October 02, 2018, 11:20:33 AM
All,  apologies for the app login issues. We are working through it now. I believe we have a new build of the IOS app in testing.  Android will likely follow shortly.

For those of you who mentioned contacting support, how did you try to get in touch with us. I haven’t seen any tickets in our system about this.  Could just be I have my filters set wrong
Title: Re: WU - Let us know your issues
Post by: Delta5 on October 02, 2018, 12:35:55 PM
Thanks for acknowledging & addressing the issue.  I look forward to a fix.

My message to support started with the "App Support" link from the App Store on the iOS Wunderground app's page. That goes to https://feedback.weather.com/?b_id=17298

From there, I found
https://feedback.weather.com/customer/en/portal/articles/2923679-how-do-i-restore-my-mobile-ad-free-subscription-?b_id=17298

Nothing there worked, so I clicked "Email Us".  Filled that out and included a screenshot exactly like PooreBoy's above. I have not gotten any response.
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on October 02, 2018, 12:52:36 PM
thanks, those should be getting through.  I'll look into why these tickets are not being addressed.
Title: Re: WU - Let us know your issues
Post by: TxDm93 on October 02, 2018, 01:54:29 PM
I tried sending an email about my station not reporting from the support page but I get "validation failed Weather_Underground is invalid" when I try to send it.
Title: Re: WU - Let us know your issues
Post by: PooreBoy on October 03, 2018, 03:00:52 PM
All,  apologies for the app login issues. We are working through it now. I believe we have a new build of the IOS app in testing.  Android will likely follow shortly.

For those of you who mentioned contacting support, how did you try to get in touch with us. I haven’t seen any tickets in our system about this.  Could just be I have my filters set wrong

I was just able to login using the current app for iOS 12. It didn't accept my saved p/w, but after typing it in I was able to login. So, thanks for hopefully fixing this issue...unless I just got lucky and this is a temp fix.  ;)
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on October 03, 2018, 03:42:10 PM
We fixed this earlier this week.

thanks for your patience
Title: Re: WU - Let us know your issues
Post by: galfert on October 03, 2018, 05:17:12 PM
Request for WU Android App PWS Barometer Fix

Please fix pressure for PWS in your Android app - It needs to show barometer pressure in hundredths not tenths using inHg. Not precise enough now. You have the data why are you cutting it off? This messes up mb conversion by a couple mb at times. This should be an easy fix. Just show inHg barometric pressure with two decimal places and that will fix the mb conversion. It shows up fine with two decimal places on the web, unfortunately not on the Android app.

Makes no sense how now WU has limited inHg to only show 3 digits (xx.x) but mb is kept at 5 digits (xxxx.x). Even when using inHg with 4 digits it is not as precise as mb with 5 digits which is why I prefer mb. This is why it is strange how WU has made an already poor unit of measurement even worse.

* mb = millibars = hpa

Since we are discussing units and significant number of digits the website could also use a little help here. On the website whenever the the pressure ends in .0 or even say .10 it cuts off the last 0. If a measurement was done to a certain level of precision then those zeros are important, they shouldn't be dropped. Because when it is dropped then one can assume that the level of precision isn't there. So 30.10 inHg is not the same thing as 30.1 inHg. Same thing happens in your graphs when you mouse over data. Please stop dropping significant zeros.

This barometric pressure issue is still not fixed on the Android app. But it was recently fixed on the website. It now correctly displays all significant digits. Thank you for fixing the website. Please don't forget about the Android app. On the app this fault causes conversion issues when displaying millibars (mb or hpa).

UPDATE: NOPE ....I spoke too soon. I saw it fixed for a minute and I saw 30.00 inHg ...but now I look and it is back to 30 inHg.....Arrrgh.

 [ You are not allowed to view attachments ]


UPDATE 2: And now I see it again as 30.00 inHg.  Why can't it show all significant digits all the time???

 [ You are not allowed to view attachments ]
Title: Re: WU - Let us know your issues
Post by: Delta5 on October 03, 2018, 07:31:28 PM
Regarding the iOS log-in issue, I can confirm the issue appears fixed. Login successful on all my iOS devices. Thank you!
Title: Re: WU - Let us know your issues
Post by: TxDm93 on October 03, 2018, 09:27:29 PM
App appears to be working now but I still can't get my PWS issue resolved, just tried to send an email again and got the same error. :sad: ](*,)
Title: Re: WU - Let us know your issues
Post by: rormeister on October 03, 2018, 09:43:00 PM
App appears to be working now but I still can't get my PWS issue resolved, just tried to send an email again and got the same error. :sad: ](*,)

Try sending WunderTodd a PM @ https://www.wxforum.net/index.php?action=emailuser;sa=email;msg=359975
Title: Re: WU - Let us know your issues
Post by: TxDm93 on October 03, 2018, 11:28:42 PM
App appears to be working now but I still can't get my PWS issue resolved, just tried to send an email again and got the same error. :sad: ](*,)

Try sending WunderTodd a PM @ https://www.wxforum.net/index.php?action=emailuser;sa=email;msg=359975

Thanks I sent him a message.
Title: Re: WU - Let us know your issues
Post by: clavius on October 04, 2018, 11:59:19 AM
Anyone know what happened to the WU PWS upload specification?   It used to be posted on the WU site below, but is gone now.
http://wiki.wunderground.com/index.php/PWS_-_Upload_Protocol

Steve
Title: Re: WU - Let us know your issues
Post by: rormeister on October 04, 2018, 01:21:56 PM
Anyone know what happened to the WU PWS upload specification?   It used to be posted on the WU site below, but is gone now.
http://wiki.wunderground.com/index.php/PWS_-_Upload_Protocol

Steve
Seeing you have a Raspberry Pi this page might be helpful:
https://projects.raspberrypi.org/en/projects/uploading-weather-data-to-weather-underground/6

Knowing how much has changed since the tomb raiders arrived, I'm not sure the HTML upload process still works. On a positive note, I haven't had to push data for quite a few months. I use a little Excel app I put together that pulls the details from MSSQL, formats the HTML strings, and ultimately walks the list and pushes the data to WU.

YMMV
Ror
Title: Re: WU - Let us know your issues
Post by: clavius on October 04, 2018, 01:30:48 PM
Seeing you have a Raspberry Pi this page might be helpful:
https://projects.raspberrypi.org/en/projects/uploading-weather-data-to-weather-underground/6

Knowing how much has changed since the tomb raiders arrived, I'm not sure the HTML upload process still works. On a positive note, I haven't had to push data for quite a few months. I use a little Excel app I put together that pulls the details from MSSQL, formats the HTML strings, and ultimately walks the list and pushes the data to WU.

YMMV
Ror
Yes, thanks. I followed the examples from RaspberryPi.org and my weather station is uploading to WU using HTTP GET commands.  But, I need to add "accumulated precipitation" data to my uploads which is not mentioned in the Pi examples. 

Apparently the entire WU Wiki has been lost, which includes the upload specification guide.
 
Title: Re: WU - Let us know your issues
Post by: rormeister on October 04, 2018, 01:38:00 PM
Seeing you have a Raspberry Pi this page might be helpful:
https://projects.raspberrypi.org/en/projects/uploading-weather-data-to-weather-underground/6

Knowing how much has changed since the tomb raiders arrived, I'm not sure the HTML upload process still works. On a positive note, I haven't had to push data for quite a few months. I use a little Excel app I put together that pulls the details from MSSQL, formats the HTML strings, and ultimately walks the list and pushes the data to WU.

YMMV
Ror
Yes, thanks. I followed the examples from RaspberryPi.org and my weather station is uploading to WU using HTTP GET commands.  But, I need to add "accumulated precipitation" data to my uploads which is not mentioned in the Pi examples. 

Apparently the entire WU Wiki has been lost, which includes the upload specification guide.

For precip I am using ...'&rainin=#.##&dailyrainin=#.##'... where "#.##" is your current reading (0.00 is the default).

Edit: This page seems to provide all the necessary arguments (https://s.campbellsci.com/documents/us/miscellaneous/blog-resources/wunderground.dld)
Edit2: And digging deeper (https://feedback.weather.com/customer/en/portal/articles/2924682-pws-upload-protocol?b_id=17298)
Title: Re: WU - Let us know your issues
Post by: ANPweather on October 04, 2018, 03:01:00 PM
Many times when I go to check a daily video from my webcam, I get an error stating that the stream cannot be found. for instance Oct 1 and 3 play the video but Oct 2 gives the error.
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on October 04, 2018, 05:16:21 PM
The PWS spec can be found here now
https://feedback.weather.com/customer/en/portal/articles/2924682-pws-upload-protocol?b_id=17298

Title: Re: WU - Let us know your issues
Post by: antstrafer on October 05, 2018, 10:18:47 AM
Tomorrow will be 2 minutes 5 seconds shorter

should this number be getting smaller as we go to  dec 22   ???  in  today forecast screen

Tomorrow will be 2 minutes 4 seconds shorter yep I think is working ok
Title: Re: WU - Let us know your issues
Post by: quailvalleywx on October 05, 2018, 08:13:29 PM
I was looking at my webcam log and it looks like ftp server 54.148.11.142:21 is down again - for 3+ weeks since 9/13/2018.  Maybe disk full again?  The other 2 ftp servers are working fine.
Title: Re: WU - Let us know your issues
Post by: Keith Myers on October 08, 2018, 01:30:14 PM
I am a paid member to avoid the ads.  Now seeing the ads.  I logged out thinking that I needed to renew the login to remove the ads.  Now cannot login.  The login just comes back to the login page with no errors.  :-x
Title: Re: WU - Let us know your issues
Post by: galfert on October 08, 2018, 02:05:08 PM
Test from other computer or other browser, to see if it is problem with account or your computer.

In Chrome try holding down Control key and click Refresh. (forces full page reload while ignoring cache)

You can also try erasing browser cache.

Also make sure you aren't using a saved bookmark for logging in. Type out www.wunderground.com manually into browser address bar. Sometimes links change on websites and you may be using a non-working old link.

If that doesn't work try Forgot password reset.

Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on October 08, 2018, 02:18:16 PM
Login issues are fixed. 
Title: Re: WU - Let us know your issues
Post by: boss281 on October 09, 2018, 05:35:01 AM
I haven't been seeing the 10 day forecast for two days.  Today and Hourly Forecast show up fine...
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on October 09, 2018, 12:59:45 PM
Link?

Have you tried incognito or clearing cookies?

I haven't been seeing the 10 day forecast for two days.  Today and Hourly Forecast show up fine...
Title: Re: WU - Let us know your issues
Post by: boss281 on October 09, 2018, 01:01:16 PM
Inexplicably it's working today - this is the link: https://www.wunderground.com/forecast/us/md/new-windsor/KMDNEWWI3?cm_ven=localwx_10day .

Thanks.
Title: Re: WU - Let us know your issues
Post by: boss281 on October 09, 2018, 02:22:13 PM
And now it's not again.
Title: Re: WU - Let us know your issues
Post by: jpage on October 09, 2018, 06:29:44 PM
I know that it's a lower priority than those with PWS issues, but is the " 'Missing Mapbox GL JS CSS' error" ever going to be corrected. 2 identical PCs, one has error and the other doesn't, so I have one on only for checking Wundermap.
Title: Re: WunderMap not working for several days
Post by: jpage on October 09, 2018, 06:41:51 PM
The WunderMap loads with a blank, light blue screen with all my Windows laptops and desktops.  The navigation/menu panel on the right loads fine. (running Chrome on Windows 7 at the moment, but same on Windows 10).  Interestingly, I've seen this several times on the Storm Android app, where a light blue background screen loads with no map, radar, etc showing.

Mine's been like that since June 18, was showing Missing Mapbox error, the error notice is gone but still just blue screen, identical PC hooked up right next to it has Wundermap working fine, and I have tried every fix or workaround, no joy.
Title: Re: WunderMap not working for several days
Post by: rormeister on October 09, 2018, 07:08:42 PM
The WunderMap loads with a blank, light blue screen with all my Windows laptops and desktops.  The navigation/menu panel on the right loads fine. (running Chrome on Windows 7 at the moment, but same on Windows 10).  Interestingly, I've seen this several times on the Storm Android app, where a light blue background screen loads with no map, radar, etc showing.

Mine's been like that since June 18, was showing Missing Mapbox error, the error notice is gone but still just blue screen, identical PC hooked up right next to it has Wundermap working fine, and I have tried every fix or workaround, no joy.

This is similar to another issue I had and related to the cookie string being passed to the web page. I just looked at my wundermap and it too was light blue. However, after changing a couple of the input values I got it to display. The sad part is, the zoom on the wundermap is now totally fouled up. As you zoom in and out, random stations appear and disappear. Here are the values I changed:

&groupHurricane=0&groupFire=0&groupCamsPhotos=0 (changed =1 to =0 in all three cases). If this doesn't work, try other =# values, you might get lucky.

YMMV
Title: Re: WU - Let us know your issues
Post by: cowilliams on October 10, 2018, 03:44:22 PM
Update: 10/11/18 - I was able to login today.  Not sure what happened, but it is working for me now.

I see that several people have commented they cannot login in via the WU mobile app.  I have the same issue.  I purchased a new iPhone XS Max on Saturday and have not been able to get logged in.  It keeps telling me; "Sorry, there was a problem connecting".  I have deleted and re-installed the app twice, performed the "Forgot Password" process, but nothing seems to work.  I'm logged in on my iPad and my PCs, just not the new phone.

I have submitted a ticket to WU, waiting to hear back.  If anyone has a tip on getting past this issue please let me know.
Title: Re: WU - Let us know your issues
Post by: galfert on October 10, 2018, 03:52:28 PM
Welcome to the forum...
Return the iPhone and get an Android. .... :grin:  Nah ...just kidding!
WU employees recently chimed in saying all login issues had been resolved. I guess maybe not.
As a temporary solution you could sign in to WU on the iPhone using the browser instead of the app. Yeah not the same thing, but at least it is something.
Title: Re: WU - Let us know your issues
Post by: cowilliams on October 10, 2018, 03:59:40 PM
Haha, galfert :lol:!  I actually thought about a different device this time, but couldn't push myself over the edge!  I'll hang in there until they fix it, just thought maybe someone had an answer.
Title: Re: WU - Let us know your issues
Post by: JohnN on October 10, 2018, 10:54:52 PM
I'll add on to complaints about the search function. This thread is 40+ pages long, which is too much for me to go back and read everything, so I'm not sure if these specific complaints have already been posted. I know you used to be able to search for airports and Wunderground IDs. This still works on the app, but not on the website. Also, when I search for Howell, NJ I am redirected to Howell, GA. If I search for Lakewood, NJ I am redirected to Lakewood CA.
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on October 11, 2018, 01:00:24 PM
PWS id search should be coming back soon.
I'll make sure the folks implementing search know that you would like airport search back
Title: Re: WU - Let us know your issues
Post by: galfert on October 11, 2018, 05:18:14 PM
PWS id search should be coming back soon.
I'll make sure the folks implementing search know that you would like airport search back

Would that include MADIS stations that have not been showing up in months?
Title: Re: WunderMap not working for several days
Post by: jpage on October 12, 2018, 02:42:49 PM
The WunderMap loads with a blank, light blue screen with all my Windows laptops and desktops.  The navigation/menu panel on the right loads fine. (running Chrome on Windows 7 at the moment, but same on Windows 10).  Interestingly, I've seen this several times on the Storm Android app, where a light blue background screen loads with no map, radar, etc showing.

Mine's been like that since June 18, was showing Missing Mapbox error, the error notice is gone but still just blue screen, identical PC hooked up right next to it has Wundermap working fine, and I have tried every fix or workaround, no joy.

My Wundermap came back last night, thanks to those on the inside that had been working on this.
Title: Re: WU - Let us know your issues
Post by: TxDm93 on October 13, 2018, 12:23:22 AM
My PWS is still broken, it worked like 2 days now its been broken for 4 days again.  I even tried uploading from Weatherlink.com to make sure it wasn't my PC, still shows my station offline...
Title: Re: WU - Let us know your issues
Post by: Mtnviper on October 13, 2018, 11:57:08 AM
Station Status message is gone.
Title: Re: WU - Let us know your issues
Post by: konz on October 13, 2018, 12:57:56 PM
Station Status message is gone.

Noticed that last night.  Thought it was probably on purpose because of what I've been putting in it.   :grin:
Title: Re: WU - Let us know your issues
Post by: Jstx on October 13, 2018, 01:06:17 PM
Station Status message is gone.

I haven't been able to update mine for months, so... maybe if it comes back it'll work?
Title: Re: WU - Let us know your issues
Post by: rormeister on October 16, 2018, 09:32:37 PM
Not sure if I should find this amusing considering all the issues with WU. I don’t know when this page went into effect, but in my industry it’s called “vaporware”.

https://www.wunderground.com/redesign/
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on October 18, 2018, 12:43:31 PM
That page refers to our last major overhaul.  It was launched a few years ago. Thanks for surfacing that document and reminding all of us the amount of thought and work that goes into the WU design and release process.

Not sure if I should find this amusing considering all the issues with WU. I don’t know when this page went into effect, but in my industry it’s called “vaporware”.

https://www.wunderground.com/redesign/
Title: Re: WU - Let us know your issues
Post by: CBXSteve on October 21, 2018, 11:05:08 PM
Is the station status message gone forever?
Title: Re: WU - Let us know your issues
Post by: dsscheibe on October 22, 2018, 03:05:23 AM
https://www.wunderground.com/weather/api

To improve our services and enhance our relationship with our users, we will no longer provide free weather API keys as part of our program. If you have been directed to download our Weather Underground free API key by a third party provider, please contact your vendor for resolution.
Learn More

Took months to get my site back on WU after I got back up after I moved.  They kept saying I had not verfied my emil when I had several times.
http://www.wunderground.com/weatherstation/WXDailyHistory.asp?name=KAZPHOEN615 (http://www.wunderground.com/weatherstation/WXDailyHistory.asp?name=KAZPHOEN615)

Title: Re: WU - Let us know your issues
Post by: kilogulf59 on October 22, 2018, 01:45:32 PM
My opinion here...

Consider just shutting WU down...it's ruined. Every day there's something wrong. Today I can't log on and only get the local forecast with much info on that page blank. Lately the favorite cities function has been AFU. Can't change or add and it's loaded with repeats of the same city. Functions work one day then don't the next. The list is endless...

A few years back it was the best weather service going, now it's been (intentionally?) ruined as far as I'm concerned.
Title: Re: WU - Let us know your issues
Post by: rormeister on October 22, 2018, 03:08:48 PM
My opinion here...

Consider just shutting WU down...it's ruined. Every day there's something wrong. Today I can't log on and only get the local forecast with much info on that page blank. Lately the favorite cities function has been AFU. Can't change or add and it's loaded with repeats of the same city. Functions work one day then don't the next. The list is endless...

A few years back it was the best weather service going, now it's been (intentionally?) ruined as far as I'm concerned.

Pretty hard to disagree. Here's my latest "improvement":
 [ You are not allowed to view attachments ]
Title: Re: WU - Let us know your issues
Post by: PaulMy on October 22, 2018, 04:05:10 PM
WU is not my only source to upload or to see my data or weather information, so I can be patient and let them work on fixing and improving things.  I take them for their word that they are working on things for the better, and that it is a big task to do that.

Enjoy,
Paul
Title: Re: WU - Let us know your issues
Post by: quailvalleywx on October 22, 2018, 05:53:41 PM
wunderground-PWS, the usual bad server of the 3 (54.148.11.142:21) serving webcam ftp requests went down again around 10-21-2018 07:32 CST.  Any way to get a more permanent fix?  If it's a disk full issue shouldn't that be straightforward to track down what is filling it?  How can the other 2 be so reliable but not this one?  TIA for holding this house of cards up.
Title: Re: WU - Let us know your issues
Post by: TxDm93 on October 22, 2018, 08:09:28 PM
My opinion here...

Consider just shutting WU down...it's ruined. Every day there's something wrong. Today I can't log on and only get the local forecast with much info on that page blank. Lately the favorite cities function has been AFU. Can't change or add and it's loaded with repeats of the same city. Functions work one day then don't the next. The list is endless...

A few years back it was the best weather service going, now it's been (intentionally?) ruined as far as I'm concerned.

Pretty hard to disagree. Here's my latest "improvement":
 [ You are not allowed to view attachments ]

I've been having the same problem but mine's been "offline" for 2 weeks...
Title: Re: WU - Let us know your issues
Post by: rormeister on October 22, 2018, 08:19:33 PM
My opinion here...

Consider just shutting WU down...it's ruined. Every day there's something wrong. Today I can't log on and only get the local forecast with much info on that page blank. Lately the favorite cities function has been AFU. Can't change or add and it's loaded with repeats of the same city. Functions work one day then don't the next. The list is endless...

A few years back it was the best weather service going, now it's been (intentionally?) ruined as far as I'm concerned.

There used to be a 'feature' whereby PWS owners would receive a text/email alerting them that their station is offline. It's just one of the bazillion issues in the works. IMHO, this is more about data quality than any of the bells and whistles.

Pretty hard to disagree. Here's my latest "improvement":
 [ You are not allowed to view attachments ]

I've been having the same problem but mine's been "offline" for 2 weeks...
Title: Re: WU - Let us know your issues
Post by: jj on October 23, 2018, 10:47:32 AM
Hi Sean,  I am having trouble signing into wunderground with my aol email.
Has there been a recent change on how to login?
I get a message that my AOL email is invalid.
Joe
KMAHULL1
Title: Re: WU - Let us know your issues
Post by: leoschulz on October 24, 2018, 02:55:34 PM
Is everybody having trouble with WU or just a few of us?
Title: Re: WU - Let us know your issues
Post by: havtrail on October 24, 2018, 04:30:05 PM
Is everybody having trouble with WU or just a few of us?

That's a pretty vague question. Can others see their PWS on WU right now? Yes. Are more than a few having various issues? Yes, that's why this thread is now 40 pages long. Please clarify what you are asking.

Rich K.
Title: Re: WU - Let us know your issues
Post by: leoschulz on October 24, 2018, 05:31:51 PM
On my WU site "KORNEWPO10", if you go to the top of the graphs and click on the "tables" window you will see that it doesn't upload on a consistent basis. The wind gusts and rain rate data is not posting.
 Also you can check when I upload to CWOP by looking at "http://www.findu.com/cgi-bin/find.cgi?call=DW4355".  This is consistent intervals.  Any help would be appreciated.   Thanks  Leo, Newport, OR
Title: Re: WU - Let us know your issues
Post by: galfert on October 24, 2018, 06:10:04 PM
On my WU site "KORNEWPO10", if you go to the top of the graphs and click on the "tables" window you will see that it doesn't upload on a consistent basis. The wind gusts and rain rate data is not posting.
 Also you can check when I upload to CWOP by looking at "http://www.findu.com/cgi-bin/find.cgi?call=DW4355".  This is consistent intervals.  Any help would be appreciated.   Thanks  Leo, Newport, OR

I wouldn't say your CWOP data is perfect. I looked at your raw data and your packets are not consistent. You have a VP2 without a UV sensor yet some packets have the "L" identifier with no data. Also your station is not reporting wind gusts, only reports wind.

I don't know the details around Weatherlink but you are seemingly using verison 1.10 according to WU. I think you should consider upgrading your upload method to both WU and CWOP to address these issues. I don't think there is a problem on the WU side of things for your situation. I think the problem is your upload method that does not support rapid fire and may have other issues.

I suggest investing in a Meteobridge or other computer running some other 3rd party software (Weather-Display, WeeWx, WUHU, Cumulus...or something of the others like those).

I also suspect that you are double reporting with more than one software or online service at the same time (to both WU and CWOP).  Meaning that there is more than one sender into WU and also more than one sender into CWOP. That is a no-no in my book. The clue is in your CWOP packets and how they aren't consistent and have different endings (the software identification) and also your location is slightly different between both packets. Some packets end in DsIP (the ones with UV) and others end in DsVP. You need to pick just one sender to send data into each online service.
Title: Re: WU - Let us know your issues
Post by: WeatherBuff2 on October 28, 2018, 08:16:59 PM
Is the Goldstar feature still being updated? My Davis Vantage Pro2 Plus has been up and running for a few weeks now at this location and nothing has happened yet. My station ID is KAREUREK16.
Title: Re: WU - Let us know your issues
Post by: leoschulz on October 29, 2018, 02:03:06 PM
The only thing I know is that I am running Weatherlink 6.0.3.  I did find a Weatherlink 5.0.?? in the machine, I uninstalled it. I don't know if that helped my data.  How do I change the way I upload data to CWOP and WU?  Thanks  Leo, Newport, OR
Title: Re: WU - Let us know your issues
Post by: galfert on October 29, 2018, 03:36:15 PM
The only thing I know is that I am running Weatherlink 6.0.3.  I did find a Weatherlink 5.0.?? in the machine, I uninstalled it. I don't know if that helped my data.  How do I change the way I upload data to CWOP and WU?  Thanks  Leo, Newport, OR

As of 18:30 UTC today I still see a packet coming from a different software. This is a time stamp after your last post. So I don't think uninstalling WeatherLink 5.0 helped.

I don't know Weatherlink software to give more advice as I run a different brand station. I still think your issue is software related. To get better help I suggest you post in the Davis section of this forum to get more eyes on your issue and I'm sure someone more knowledgeable than me in regards to Davis will be able to help out. Let's not hijack this thread for WU issues.

I also think you could use some help from the Davis user as I also suspect that you are running firmware on your console prior to 1.9.0 as I think you are missing Loop2 data. If all that is Greek, just start a post on Davis forum. I'll look for your post over there and chime in.
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on October 29, 2018, 04:10:51 PM
We are waiting for a few internal customers to migrate away from our legacy system then we will be updating goldstar.  The good news is, your station is passing in our QA cluster.

Is the Goldstar feature still being updated? My Davis Vantage Pro2 Plus has been up and running for a few weeks now at this location and nothing has happened yet. My station ID is KAREUREK16.
Title: Re: WU - Let us know your issues
Post by: CW2274 on October 29, 2018, 05:00:40 PM
The only thing I know is that I am running Weatherlink 6.0.3.  I did find a Weatherlink 5.0.?? in the machine, I uninstalled it.
Removing 5.0.? may keep 6.0.3 from working properly. Here is a full build of 6.0.3 that requires no other base of WL, should you wish to try.
http://toolbox.davisnet.com/downloads/weather/software/WL_6_0_3_fullinstall/6_0_3_full_install.zip
Title: Re: WU - Let us know your issues
Post by: ValentineWeather on October 30, 2018, 01:52:58 PM
When is Weather Underground going to fix the Almanac information? Everywhere I checked upper plains they are 10°+ warm on average and extremes are also wrong. I sent email asking about it but no response.
Valentine Ne.
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Omaha Nebraska
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Sioux Falls SD
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Title: Re: WU - Let us know your issues
Post by: kilogulf59 on October 30, 2018, 02:05:48 PM
Why can't they simply get the website right? That's the real question here. It's as if a bunch of amateurs are playing with it. Things work, then they don't, things are there one day and gone the next. I find it hard to believe this is, somehow, accidental. Either fix it or shut it down...
Title: Re: WU - Let us know your issues
Post by: galfert on October 30, 2018, 02:37:22 PM
Seems to me like they are moving away from a legacy system with issues. They have been working hard to keep the legacy system functional without spending too much time fixing it. Rather they have been dedicating more of their time to developing a brand new system that we will all migrate to at some point. Running the largest weather network in the world with hundreds of thousands of stations can not be a simple task. I'd hardly call IBM amateurs. They are being very transparent in their communication and efforts and there has been great improvement in system speed and stability for the greater part of this year. Sure they removed features but that was probably to make their systems faster in the short term. They have said these removed features would be making a comeback with the new system. When a company is bought and sold several times over the past few years and it causes employee turnover you can't always expect things to run smoothly. WU surely has hit some bumps (big ones) but I think their effort and communication has been tremendous. I got to participate in a feedback program to test out the new design and they asked for feedback and I gave them a ton. They have reach out and shown that they care what we think. Do we have the right to complain? Sure. But lets be honest with ourselves.
Title: Re: WU - Let us know your issues
Post by: kilogulf59 on October 30, 2018, 02:56:13 PM
We must be talking about two different websites. FYI, the one I'm talking about is down again. This isn't a glitch once in a while, this is something(s) AFU everyday. The glitch is the rare day when everything works...

This is the favorite cities page currently...you'll note my paid membership at the bottom.
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Title: Re: WU - Let us know your issues
Post by: galfert on October 30, 2018, 03:11:45 PM
We must be talking about two different websites. FYI, the one I'm talking about is down again. This isn't a glitch once in a while, this is something(s) AFU everyday. The glitch is the rare day when everything works...

This is the favorite cities page currently...you'll note my paid membership at the bottom.
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Let us know the problem you are experiencing. What hardware and what software are you using. Any other details and troubleshooting steps you've already done.
Title: Re: WU - Let us know your issues
Post by: galfert on October 30, 2018, 03:14:05 PM
Okay I posted as you were editing and adding details.

Seems like you are having problems with Favorites. That is a known issue. Don't use Favorites. They don't work. I use browser bookmarks instead.
Title: Re: WU - Let us know your issues
Post by: kilogulf59 on October 30, 2018, 03:26:34 PM
I really cannot respond to that without sounding sarcastic.

Here's the local forecast page...

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Title: Re: WU - Let us know your issues
Post by: kilogulf59 on October 30, 2018, 03:28:45 PM
This is my 10-day forecast page...

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Title: Re: WU - Let us know your issues
Post by: wvdkuil on October 30, 2018, 03:47:38 PM
This is my 10-day forecast page...
Al those pages work normally OK. Maybe a problem with your browser.
The screenshots  you showed are from these URLs: https://www.wunderground.com/forecast/us/wi/mauston
https://www.wunderground.com/weather/us/wi/mauston?cm_ven=localwx_today
See attached screenshots how it looks at my pc.
Do you have some more URLs so one can check if it works with another browser, with another computer, outside your house?

The Favorites and Home location work also https://www.wunderground.com/member/favorites
Wim
Title: Re: WU - Let us know your issues
Post by: Weather Spares on October 30, 2018, 04:03:03 PM
I've a number of stations that uploaded flawlessly for sometime and continue to upload to WeatherCloud, but WeatherUnderground is sporadic.

https://www.wunderground.com/personal-weather-station/dashboard?ID=IPULBORO12

Went live on 18th October worked fine for 48 (ish) hours and then sporadic reports of 1 or two a day. WeatherCloud flawless throughout.

Any thoughts anyone? The station is an Ambient WS-2902 clone.
Title: Re: WU - Let us know your issues
Post by: kilogulf59 on October 30, 2018, 04:10:35 PM
OK, I'm using Opera and it worked before???

FYI, I had trouble like this, though not this bad, with Firefox and Chrome. Could this be a setting?
Title: Re: WU - Let us know your issues
Post by: wvdkuil on October 30, 2018, 04:26:47 PM
OK, I'm using Opera and it worked before???

FYI, I had trouble like this, though not this bad, with Firefox and Chrome. Could this be a setting?
I tried FF, Safari and Chrome. Have no Opera, will download tomorrow.

The spinning wheels on your Favorites tab indicate that loading the javascripts or other external parts do not finish correctly.

It works outside your house here in Europe. You "only"  :-( have to find out if it is the "in-house electronics " the "computer you are using" or the "provider" company

First thing to do is clear the browser cache and check again.

If you can access a PC/Mac at a neighbours / family member house (using the same internet/cable provider) you can test those links there. If they do not work either there could be a internet-provider problem.

If it works on outside your house and your computer is a laptop you could take it to the neighbours / family member house and test if it is an "inside your house"  problem, such as your accespoint/modem blocking certain IPs

If you have a tablet / ipad you can do all kind of testing in and outside with those three links.

Success,
Wim
Title: Re: WU - Let us know your issues
Post by: ValentineWeather on October 30, 2018, 04:36:25 PM
All the Almanac's are messed up I guess even Orlando Florida just not as bad. 
These use to be correct btw you could look and see what the normal temperature is for the day and look at the records.
https://www.wunderground.com/weather/us/fl/winter-springs/KFLWINTE111?cm_ven=pwsdash_cityforecast

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Edit:Upon second load it brings up a different station in Orlando (Still wrong)

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Title: Re: WU - Let us know your issues
Post by: kilogulf59 on October 31, 2018, 09:05:41 AM
OK, the only other browser I have is, by default, Internet Explorer. I checked an it looked OK in that. I cleaned out Opera's cache and history and tried it again. It worked...this time. Thank you for the assistance.

Opera browser issues aside (this time), there's still major problems with the site, as I stated in my previous posts. It really ticks me off too because, when I first discovered WU, I thought it was the best weather site on the net and it was. Thank you TWC...
Title: Re: WU - Let us know your issues
Post by: dave.mccreath on October 31, 2018, 11:35:12 AM
WU ICAMBSLE2

Vantage Vue/Raspberry Pi/weeWx.

With WUnderfixer running every hour as a crontask to pick up any missing records.

Issue:  Over the past two days a number of records are failing to upload to the WU server but are being resent by WUnderfixer.  However, these records are appearing back on the chart about two hours after being resent.  Looking at a number of local stations, they are suffering the same issue but without WUnderfixer the missing records remain as gaps in the chart.  Temporary glitch?

As an aside, I've also noticed that records (on my station at least) are not appearing for 6-10minutes after being uploaded to the WU server, previously this used to be a minute or so.

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Nothing changed my end.

Any ideas?

Dave
Title: Re: WU - Let us know your issues
Post by: galfert on October 31, 2018, 12:14:26 PM
Issue:  Over the past two days a number of records are failing to upload to the WU server but are being resent by WUnderfixer.  However, these records are appearing back on the chart about two hours after being resent.  Looking at a number of local stations, they are suffering the same issue but without WUnderfixer the missing records remain as gaps in the chart.  Temporary glitch?

Any ideas?

Dave

Is the date set right on the Raspberry Pi? Is WeeWx using the correct time zone? Is daylight saving time change calendar correct? Maybe something is thinking that the time changed to standard time before it was supposed to and maybe it was always off by one hour before but you didn't catch it till now that it is showing up like 2 hours off?

I don't know the answer. But these are some troubleshooting steps I would take.

This could be a problem on WU side also with regard to the same types of time issues.

You could try using a JSON client and doing a manual upload to WU and see how it shows up. This would confirm if it is a WU or a WUnderfixer issue. I've done this in the past just to learn how the API worked and back when I was trying to edit data before learning that they had temporarily removed that option.

On your other point haven't noticed any missing data on WU. I looked and my past two days my data shows up on the 4s and 9s consistently. No delay in graphs either.
Title: Re: WU - Let us know your issues
Post by: galfert on October 31, 2018, 12:21:28 PM
All the Almanac's are messed up I guess even Orlando Florida just not as bad. 
These use to be correct btw you could look and see what the normal temperature is for the day and look at the records.

Maybe it is related to WU no longer pulling in MADIS data. WU stopped connecting to MADIS this past Summer. I think it was June or July. I don't know if this will return.
Title: Re: WU - Let us know your issues
Post by: ValentineWeather on October 31, 2018, 01:51:36 PM
All the Almanac's are messed up I guess even Orlando Florida just not as bad. 
These use to be correct btw you could look and see what the normal temperature is for the day and look at the records.

Maybe it is related to WU no longer pulling in MADIS data. WU stopped connecting to MADIS this past Summer. I think it was June or July. I don't know if this will return.

Humm, then need to remove the Almanac because it's not even close to correct. 
I just started sending data to WU again because a couple friends who have fallen in love with phone apps requested. Personally I never use weather apps. They like the near realtime on phone unavailable through airport ASOS.
Title: Re: WU - Let us know your issues
Post by: westhillman on October 31, 2018, 05:26:18 PM
Re Wundermap at https://horizon.wunderground.com/wundermap/,  when clicking on a site on the map the graph option only works intermittently.
Title: Re: WU - Let us know your issues
Post by: dave.mccreath on November 02, 2018, 11:45:21 AM

Is the date set right on the Raspberry Pi? Is WeeWx using the correct time zone? Is daylight saving time change calendar correct? Maybe something is thinking that the time changed to standard time before it was supposed to and maybe it was always off by one hour before but you didn't catch it till now that it is showing up like 2 hours off?

I don't know the answer. But these are some troubleshooting steps I would take.

This could be a problem on WU side also with regard to the same types of time issues.

You could try using a JSON client and doing a manual upload to WU and see how it shows up. This would confirm if it is a WU or a WUnderfixer issue. I've done this in the past just to learn how the API worked and back when I was trying to edit data before learning that they had temporarily removed that option.

On your other point haven't noticed any missing data on WU. I looked and my past two days my data shows up on the 4s and 9s consistently. No delay in graphs either.

Galfert

Many, many thanks for taking an interest.  I've been busy!

Checked the times on both the Vue Console and the RPi, both were fine.  Also checked the epoch (Linux) times on the records being produced, they were fine as well.

So, updated/upgraded the firmware/software on the RPi and tried again, the issue persisted.  About two hours after upgrading the RPi I suddenly found that no records were being saved to the data logger, so reseated that, still no records.  Set about trying to delete all the data held on the logger, failed!  Phoned the Weather Shop (UK) where the unit was purchased three years ago and spoke to them on Thursday morning to see if they could isolate an issue with the logger, the second I mentioned 'Linux' they coughed, we only deal with Windows.  However, they did say that it was probably a logger issue so ordered another one which they were happy for me to send back if it did not turn out to be the issue.

In the meantime, I switched over to a windows laptop and downloaded/installed a trial copy of Weather Display and set that up to upload to WU, that worked fine and was timely with no issues whatsoever.

New logger arrived this lunchtime, plugged it into the console and resurrected the RPi.  First three records uploaded perfectly and then the delays started again, about 50% of the data was getting through, the rest would only get through (eventually) post a resend (WUnderfixer).

Now for the strange part.  I went into my weeWx config file and changed over from a five minute to rapid fire upload, now everything is working fine on the 4s & 9s.

Solved.  But there is an underlying issue somewhere either in weeWx or my configuration.

Regards

Dave
Title: Re: WU - Let us know your issues
Post by: galfert on November 02, 2018, 12:32:41 PM
Now for the strange part.  I went into my weeWx config file and changed over from a five minute to rapid fire upload, now everything is working fine on the 4s & 9s.

Solved.  But there is an underlying issue somewhere either in weeWx or my configuration.

With the added information you have provided, this is what I conclude. There are a couple of issues that you were experiencing before.

There may be a WU issue if you were before only uploading every 5 minutes. That explains both your missed data and delay in graph/chart results. WU servers are notoriously non-responsive. If you only upload every 5 minutes then a timeout can results In a skipped opportunity to upload and it becomes something WUnderfixer then has to deal with. A similar behavior is apparent in web cam uploads. Or it could be a Raspberry Pi freezing issue, WiFi or network issue, ISP issue. I'm lumping all this into one connectivity issue. Needs further testing to discern.

The second issue is maybe a bug in WUnderfixer/WeeWx/Pi combination in regards to time stamp of data resulting in 2 hour error. Or some misconfiguration.

The solution to use rapid-fire is I think a recommended and more optimum configuration choice. This way there is plenty of data within the 5 minute span and WU will extract from that an never miss a 5 minute frequency history plot on the 4s and 9s as you've observed. Now you won't need WUnderfixer. Now your data won't be delayed. And you benefit now from having a "Live" WU dashboard with rapid-fire.

The only time I would not recommend rapid-fire is when data bandwidth is a concern like a limited cellular connection. But even that is becoming rare. Although every rapid-fire setup is different (2 seconds vs 5 seconds vs 15 seconds... etc.), and also every ISP may count data slightly differently, I don't think that you would consume more than between few hundred MB (like 300 MB) to about a max of 1 or 1.5 Gigabytes per month. If this is a concern then do further testing for your particular software and given ISP.
Title: Re: WU - Let us know your issues
Post by: dave.mccreath on November 02, 2018, 04:38:35 PM

With the added information you have provided, this is what I conclude. There are a couple of issues that you were experiencing before.

There may be a WU issue if you were before only uploading every 5 minutes. That explains both your missed data and delay in graph/chart results. WU servers are notoriously non-responsive. If you only upload every 5 minutes then a timeout can results In a skipped opportunity to upload and it becomes something WUnderfixer then has to deal with. A similar behavior is apparent in web cam uploads. Or it could be a Raspberry Pi freezing issue, WiFi or network issue, ISP issue. I'm lumping all this into one connectivity issue. Needs further testing to discern.

The second issue is maybe a bug in WUnderfixer/WeeWx/Pi combination in regards to time stamp of data resulting in 2 hour error. Or some misconfiguration.

The solution to use rapid-fire is I think a recommended and more optimum configuration choice. This way there is plenty of data within the 5 minute span and WU will extract from that an never miss a 5 minute frequency history plot on the 4s and 9s as you've observed. Now you won't need WUnderfixer. Now your data won't be delayed. And you benefit now from having a "Live" WU dashboard with rapid-fire.

The only time I would not recommend rapid-fire is when data bandwidth is a concern like a limited cellular connection. But even that is becoming rare. Although every rapid-fire setup is different (2 seconds vs 5 seconds vs 15 seconds... etc.), and also every ISP may count data slightly differently, I don't think that you would consume more than between few hundred MB (like 300 MB) to about a max of 1 or 1.5 Gigabytes per month. If this is a concern then do further testing for your particular software and given ISP.

I am on a cellular network but with a 200GB monthly cap and I've yet to use over half that each month, so I do not foresee it being an issue.

I also upload a captured CCTV image every 5 minutes, not yet noticed a time lag of over 2 minutes on the uploads but I presume that's to a different server than WX data.

Tomorrow I'm going to build all the required software and settings into an RPi from scratch and then try that, could be that over time I've 'played' with some settings that I shouldn't have  :oops:

The whole issue is somewhat strange, my RPi and software has been working fine for over two years without any major issues.  Yes, the clocks changed early on Sunday morning, but data delivery/display was fine until Monday afternoon (I'm in the UK and wondered if anyone did something at the server end on Monday morning?). 

Regards

Dave
Title: Re: WU - Let us know your issues
Post by: Trebacz on November 02, 2018, 07:55:02 PM
I'm also seeing wunderfixer picking up quite a few missing readings every night (been uploading pretty good for years). Something is definitely going on.... It has just been the past 3 or days. I can pull logs from my cron job if it helps.

WU ICAMBSLE2

Vantage Vue/Raspberry Pi/weeWx.

With WUnderfixer running every hour as a crontask to pick up any missing records.

Issue:  Over the past two days a number of records are failing to upload to the WU server but are being resent by WUnderfixer.  However, these records are appearing back on the chart about two hours after being resent.  Looking at a number of local stations, they are suffering the same issue but without WUnderfixer the missing records remain as gaps in the chart.  Temporary glitch?

As an aside, I've also noticed that records (on my station at least) are not appearing for 6-10minutes after being uploaded to the WU server, previously this used to be a minute or so.

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Nothing changed my end.

Any ideas?

Dave
Title: Re: WU - Let us know your issues
Post by: dave.mccreath on November 03, 2018, 05:14:14 AM
I'm also seeing wunderfixer picking up quite a few missing readings every night (been uploading pretty good for years). Something is definitely going on.... It has just been the past 3 or days. I can pull logs from my cron job if it helps.


Trebacz

Hi, glad that I'm not alone, are you also running a RPi?  I started noticing the issue on Monday afternoon at about 1400hrs GMT.

If you get a chance sometime can you open a command prompt/terminal window and run 'wunderfixer --query'.  That should ID any missing records from today.  If the query ID's any can you then confirm that you want WUnderfixer to update them.  Give it 20 minutes or so and then repeat to see if the records have been updated (easier to do it in the same command prompt/terminal window as you can then visually compare).

I'm finding that records over 2 to 2.5 hours old are being updated but any within that timeframe are not.  If you are seeing the same issue then it's not my configuration (breaths a sigh of relief) and it's either something at the server end that has changed or the weeWx software interface into the server (but nothing has changed with weeWx as far as I can tell).

Having turned rapidfire on all is still OK at my end.

Regards

Dave
Title: Re: WU - Let us know your issues
Post by: Trebacz on November 03, 2018, 12:18:57 PM
Hi, glad that I'm not alone, are you also running a RPi?  I started noticing the issue on Monday afternoon at about 1400hrs GMT.

Me too (not alone). No I'm actually running wview (ubuntu 16.04) on a full server. No rapid-fire (not available) in wview. My cron job only runs wunderfixer nightly. I have random drop outs with my current 15 minute submissions to WU only. The missed submissions are random across the 24 period. I'll dig a bit deeper and see what I find.
Title: Re: WU - Let us know your issues
Post by: rormeister on November 04, 2018, 10:24:49 AM
Not sure if anyone can confirm this, but it looks like the charts are fouled up b/c daylight savings just kicked in? We’re now seeing 48 hour timeline with plotting starting 1 hour prior to 12AM at chart middle and ending 1 hour prior to 12AM at right hand side.
Title: Re: WU - Let us know your issues
Post by: jetspeedz on November 05, 2018, 06:06:02 PM
Since WU updated the Android app from 5.8.2 to 5.9x and every iteration of 5.9.x it has not worked since. Multiple people reported this including myself multiple times and not a single response from the WU team.

They essentially released the app without fully testing it on Lollipop and older android OS.

I'm shocked not only they don't respond but they don't seem to care as they have release 4 versions since 5.8.2 and it has not been fixed. Not all devices can upgrade to the latest OS.
Title: Re: WU - Let us know your issues
Post by: ShermanCT on November 06, 2018, 08:48:19 PM
This post is directed at the guys from WU.
I am new to this PWS game, however reasonably tech savvy. I have my WS2902 working as it should and reporting to WU.
I want to use one of my IP security cameras to upload images and or video to your site. The issue I have it that my IP cam software will not allow me to enter webcam.wunderground.com
It requires an IP address for the FTP entry.
I know the FTP software in the camera works ok as I upload images and videos on a daily basis to my NAS drive.
My camera make is Amcrest model IP3M-943
Any help greatly appreciated
Title: Re: WU - Let us know your issues
Post by: ValentineWeather on November 06, 2018, 09:03:34 PM
This post is directed at the guys from WU.
I am new to this PWS game, however reasonably tech savvy. I have my WS2902 working as it should and reporting to WU.
I want to use one of my IP security cameras to upload images and or video to your site. The issue I have it that my IP cam software will not allow me to enter webcam.wunderground.com
It requires an IP address for the FTP entry.
I know the FTP software in the camera works ok as I upload images and videos on a daily basis to my NAS drive.
My camera make is Amcrest model IP3M-943
Any help greatly appreciated

I'm not weather underground but the address above is...
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Title: Re: WU - Let us know your issues
Post by: ShermanCT on November 07, 2018, 08:08:11 AM
Thanks for that, I am able to manually upload to that IP, but for some reason my camera software won’t connect. Hopefully someone from WU will pitch in here.
Title: Re: WU - Let us know your issues
Post by: ValentineWeather on November 07, 2018, 08:28:16 AM
May not get much help if it's camera software issue. I can't even get help when it's WU issues... Good luck

Last time I checked some time ago you were lucky to get a dozen images uploaded each day and reason I stopped sending.

Outside the fact their servers are sporadic at best receiving images ---2 common issues are wrong pass/username and image size restrictions. Also try passive mode its preferred for most servers .

Title: Re: WU - Let us know your issues
Post by: ShermanCT on November 07, 2018, 09:22:42 AM
Thanks again, I’m quickly getting the impression I should give up on this. Maybe try something different for my webcam images.
At least my data is uploading consistently, fingers crossed on that one
Title: Re: WU - Let us know your issues
Post by: ShermanCT on November 07, 2018, 11:58:08 AM
Update
it’s working, but I guess the question is how long?
https://www.wunderground.com/personal-weather-station/dashboard?ID=KCTSHERM11
Title: Re: WU - Let us know your issues
Post by: Glenn on November 08, 2018, 08:10:03 AM
Update
it’s working, but I guess the question is how long?
https://www.wunderground.com/personal-weather-station/dashboard?ID=KCTSHERM11

Still working as of this AM; I just checked and your camera image was updated one minute ago. Fingers crossed!
Title: Re: WU - Let us know your issues
Post by: DoctorKnow on November 08, 2018, 08:05:55 PM
Why aren't Acurite stations with a smarthub or Access rapid firing? It's sometimes 5 minutes on every station I check. Mine will RF for a short time, then stop.
Title: Re: WU - Let us know your issues
Post by: CBXSteve on November 09, 2018, 02:39:00 PM
Why aren't Acurite stations with a smarthub or Access rapid firing? It's sometimes 5 minutes on every station I check. Mine will RF for a short time, then stop.

Mine too. Started about 2 weeks ago, which was a couple of weeks after the status message feature disappeared.
Title: Re: WU - Let us know your issues
Post by: krispin on November 09, 2018, 05:24:05 PM
I have a new Ambient Air 2029A that I have had running for 36 - 48 hours. It was happily feeding data to both Ambient Weather and Weather Underground then it just stopped feeding to Weather Underground at about 11:15 this morning. Ambient is just fine.

I tweaked a couple of the settings on the console right around that time, but otherwise it is the same setup as before.

Thoughts? Suggestions?

cheers,
krispin
Title: Re: WU - Let us know your issues
Post by: galfert on November 09, 2018, 05:31:20 PM
See the following knowledge base articles for possible issues and resolution:

https://ambientweather.net/help/updates-ambientweather-net-and-weathercloud-net-does-not-update-weatherunderground-com/

https://ambientweather.net/help/wunderground-com-not-reporting-ambientweather-net-works-fine/

https://ambientweather.net/help/wunderground-com-stopped-updating-ambientweather-net-updates-fine/
Title: Re: WU - Let us know your issues
Post by: krispin on November 09, 2018, 07:27:23 PM
Everything looks to be ok on my end based on those links

I noticed that the not reporting time keeps getting later and later first it was 11:15 AM then 12:29 now it is 1:24

I am just hoping it just needs to reset itself after changing some settings

cheers,
krispin
Title: Re: WU - Let us know your issues
Post by: galfert on November 09, 2018, 07:38:59 PM
Update your WS-2902A to the latest version. Then factory rest the console. Your issue is not a WU issue. You are having hardware / software issues. This is the wrong sub asking for help on. See the Ambient sub lots of good info there.
https://www.wxforum.net/index.php?board=111.0
Title: Re: WU - Let us know your issues
Post by: WheatonRon on November 11, 2018, 09:12:48 AM
The WU concept of awarding the highly coveted and prestigious “Gold star” to PWSs that meet WU standards (i.e., “passed our quality control process for 5 consecutive days”) appears to have returned after several months of retooling by the WU folks. Yea :grin: :-) !!

To the staff at WU, UU!

See post 1049 above. Like the NFL officials state, “after further review....”
Title: Re: WU - Let us know your issues
Post by: ShermanCT on November 13, 2018, 01:48:02 PM
Update
it’s working, but I guess the question is how long?
https://www.wunderground.com/personal-weather-station/dashboard?ID=KCTSHERM11
Well, it worked for 4 days, stopped displaying up to date images 23 hours ago and now has gone inactive.
Oh well
Title: Re: WU - Let us know your issues
Post by: Glenn on November 15, 2018, 08:50:17 AM
Looks like it's back. I'm seeing an 11/15 date and an 8:47 (AM...assuming because it's light out) timestamp.
Title: Re: WU - Let us know your issues
Post by: ShermanCT on November 15, 2018, 12:44:24 PM
The IP 54.148.11.148 was down. I changed to 52.37.52.183 and that got it back online. Unfortunately my Amcrest IP cam will only let me set an IP for FTP and not an address such as webcam.underground.com.
All my Amcrest cameras have the same issue, so will probably invest in another camera.
Title: Re: WU - Let us know your issues
Post by: WheatonRon on November 16, 2018, 07:28:20 PM
Apparently I spoke too soon (see my earlier post number 1045). The Goldstar concept still needs work.  ](*,) The goldstar status was removed from one of my two personal weather stations. My stations are both VP2s, about 20 feet apart on the same fence, with essentially identical readings and even share the same anemometer. WU removed the Goldstar status from my newer station (about 6 months old) but not the station that has been there for years.

Update, November 21, 2018–it is worse. When looking at my PWS dashboard page (KILWHEAT36) there is no data at all, let alone a Goldstar. What you see is a “No Data Available" message. Apparently, this is a known WU issue for certain PWSs. I have heard the expression two steps foward three steps backward, but this is like two steps forward and ten steps backwards!  :evil:

Update, December 25, 2018-I recently added a third station to upload to WU, KILWHEAT39. Within hours, that station received a Goldstar but my second station (KILWHEAT36) lost its recently awarded GoldStar. Go figure. To receive a Goldstar, doesn’t WU state the station has to have 5 consecutive days of reporting?
Title: Re: WU - Let us know your issues
Post by: rormeister on November 18, 2018, 11:52:22 AM
ATTENTION WU FIXERS: If you are still in the game...I've got an issue. I haven't any confidence in using support@ so I'll try here. At some point over the night, I lost over 820 data points in my chart details  :shock: starting at 10:31 PST on 11/15. In addition, my station was transitioned to "Off Line"  :roll:.  I am absolutely certain the data was there, as I pay close attention to my station reporting status and would clearly catch an error of that magnitude. I spent the last hour manually pushing the missing data elements via updateweatherstation.php. However in doing so, it refuses to load 10 data points between 2018-11-18 0520 PST and 2018-11-18 0655 PST. I would like to get that sorted with your help. Naturally while doing this little dance my station status has been nullified  ](*,).

Oh, and the Station Status details are MIA as well  #-o  ](*,)

KWAREDMO131
Title: Re: WU - Let us know your issues
Post by: galfert on November 18, 2018, 01:57:52 PM
I spent the last hour manually pushing the missing data elements via updateweatherstation.php. However in doing so, it refuses to load 10 data points between 2018-11-18 0520 PST and 2018-11-18 0655 PST.

You can't load data into the future.
Title: Re: WU - Let us know your issues
Post by: rormeister on November 18, 2018, 03:21:00 PM
I spent the last hour manually pushing the missing data elements via updateweatherstation.php. However in doing so, it refuses to load 10 data points between 2018-11-18 0520 PST and 2018-11-18 0655 PST.

You can't load data into the future.
Not future...gap is in this morning's data and I can't get to load.
Title: Re: WU - Let us know your issues
Post by: galfert on November 18, 2018, 03:25:43 PM
My bad. I saw the PST and for some reason thought it was PM and therefore I thought your date was wrong.
Title: Re: WU - Let us know your issues
Post by: rormeister on November 19, 2018, 11:06:11 AM
My bad. I saw the PST and for some reason thought it was PM and therefore I thought your date was wrong.
Hours of searching later...I found a WXForum thread by you that broke the ice (http://www.wxforum.net/index.php?topic=35181.0 (http://www.wxforum.net/index.php?topic=35181.0)). All I needed to do was append the "&action=updateraw" to the html string. Back in business, well at least the data is sorted, I'm still "rankless in seattle". Cheers!
Title: Re: WU - Let us know your issues
Post by: WunderTodd (PWS PM) on November 20, 2018, 01:11:04 AM
I just scrubbed through your chart for 2018-11-18 between 0520 and 0655 and it looks populated.
Send me a PM with specifics on where you still need help.

--WuT

ATTENTION WU FIXERS: If you are still in the game...I've got an issue. I haven't any confidence in using support@ so I'll try here. At some point over the night, I lost over 820 data points in my chart details  :shock: starting at 10:31 PST on 11/15. In addition, my station was transitioned to "Off Line"  :roll:.  I am absolutely certain the data was there, as I pay close attention to my station reporting status and would clearly catch an error of that magnitude. I spent the last hour manually pushing the missing data elements via updateweatherstation.php. However in doing so, it refuses to load 10 data points between 2018-11-18 0520 PST and 2018-11-18 0655 PST. I would like to get that sorted with your help. Naturally while doing this little dance my station status has been nullified  ](*,).

Oh, and the Station Status details are MIA as well  #-o  ](*,)

KWAREDMO131
Title: Re: WU - Let us know your issues
Post by: WeatherBuff2 on November 21, 2018, 06:37:10 PM
I have been having issues viewing my Wunderground page. I can view the other locations in my area but mine seems to go in and out. I have used three different browsers with the same results. I have checked my Meteobridge and confirmed that the data is going out. Could you look at your end and see if something is malfunctioning?
Title: Re: WU - Let us know your issues
Post by: rormeister on November 21, 2018, 08:05:37 PM
I have been having issues viewing my Wunderground page. <snip>
You are not alone. Another user @KILELGIN39 reported the same issue on the Trello ticket system. If WunderTodd (project manager for the re-design) doesn’t pick this up, you might try sending him a PM.
Title: Re: WU - Let us know your issues
Post by: WheatonRon on November 21, 2018, 09:01:29 PM
I have been having issues viewing my Wunderground page. <snip>
You are not alone. Another user @KILELGIN39 reported the same issue on the Trello ticket system. If WunderTodd (project manager for the re-design) doesn’t pick this up, you might try sending him a PM.

See my post 1049. Same issue. Maybe an Illinois thing?
Title: Re: WU - Let us know your issues
Post by: rormeister on November 21, 2018, 09:09:38 PM
See my post 1059. Same issue. Maybe an Illinois thing?
Only if Arkansas and Illinois are sharing the same server?
Title: Re: WU - Let us know your issues
Post by: PaulMy on November 22, 2018, 10:44:49 AM
Patience is a virtue!  My webcam is back on http://www.wunderground.com/weatherstation/WXDailyHistory.asp?ID=IONTARIO226 Thank you WU  =D&gt; and a Happy Thanksgiving!

The Bloomsky has been fine most of the time http://www.wunderground.com/weatherstation/WXDailyHistory.asp?ID=IONTARIO1189

Enjoy,
Paul
Title: Re: WU - Let us know your issues
Post by: WheelinDealin on November 22, 2018, 02:43:35 PM
My WU page for KCAFALLB91 shows current conditions blank even though by all accounts it is reporting as normal. This has been happening for over a week. AS per the other thread, others are having the same problem. Please advise.

https://www.wunderground.com/personal-weather-station/dashboard?ID=KCAFALLB91#history

Thank you.
Title: Re: WU - Let us know your issues
Post by: clavius on November 22, 2018, 05:42:10 PM
Same for me... all data on my site is blank.  On a plus side, the webcam is working. :shock:

https://www.wunderground.com/personal-weather-station/dashboard?ID=KCAESCON201#history
Title: Re: WU - Let us know your issues
Post by: WheatonRon on November 22, 2018, 06:08:13 PM
From the WU support page:

Why do I get a "No Data Available" message when I look at a PWS dashboard page?
Last updated 9:15PM PT, November 19 2018:

What is the issue?
Some users have reported PWS dashboard pages not loading data and receiving a 'Data Not Available' message at the bottom of the page.

When is it expected to be fixed?
We do not yet have an estimate on when this issue will be fixed.

What can I do in the meantime to get around this?
Sometimes, trying another browser, or opening a private/incognito window on your current browser, will alleviate the issue.

Please check back here for updates.  We apologize for the inconvenience!


https://feedback.weather.com/customer/en/portal/articles/2961663-why-do-i-get-a-%22no-data-available%22-message-when-i-look-at-a-pws-dashboard-page-?b_id=17298



 
Title: Re: WU - Let us know your issues
Post by: rormeister on November 23, 2018, 03:55:59 PM
From the WU support page:

Why do I get a "No Data Available" message when I look at a PWS dashboard page?
Last updated 9:15PM PT, November 19 2018:
...<snip>

Considering this thread alone has over 1,050 posts, does it seem odd that Weather.com only has 3 "known issues". Are we posting to the wrong page?

 [ You are not allowed to view attachments ]
Title: Re: WU - Let us know your issues
Post by: WXgeek on November 24, 2018, 03:40:27 PM
Apparently I spoke too soon (see my earlier post number 1045). The Goldstar concept still needs work.  ](*,) The goldstar status was removed from one of my two personal weather stations. My stations are both VP2s, about 20 feet apart on the same fence, with essentially identical readings and even share the same anemometer. WU removed the Goldstar status from my newer station (about 6 months old) ybut not the station that has been there for years.

Update, November 21, 2018–it is worse. When looking at my PWS dashboard page (KILWHEAT36) there is no data at all, let alone a Goldstar. What you see is a “No Data Available" message. Apparently, this is a known WU issue for certain PWSs. I have heard the expression two steps foward three steps backward, but this is like two steps forward and ten steps backwards!  :evil:
I have the same issue! what is worse I dropped 100 dollars so i could upload data every min to WU from the Davis instruments cloud! all I get is no data reported with 3 different browsers on both mac and PC. not happy KTNNASHV277 check my station out if you get a chance.
Title: Re: WU - Let us know your issues
Post by: WheelinDealin on November 24, 2018, 03:55:12 PM
I am starting to think that WU is crumbling. They keep saying changes and improvements coming, but all I see is more and more decline in even the most basic functions of the service like station reporting. This is very sad. Unfortunately my Ambient IP system is locked to WU and I would have to purchase additional equipment to report somewhere else besides WU & PWSweather. I was so excited when I got my PWS, created my account on WU, and saw may station represented on the map. Now it's just a new problem every week it seems.

BTW, my station is still showing no data going on a week now.
https://www.wunderground.com/personal-weather-station/dashboard?ID=KCAFALLB91#history
Title: Re: WU - Let us know your issues
Post by: rormeister on November 24, 2018, 10:04:17 PM
The Empty Data Issue: Many are experiencing this issue. IMHO, it might be a good idea for the WU FIXERS to reach out to their community and have them 'beta test' the various 'pushes' of new functionality. I honestly believe the team is trying to do right by the task they are presented, but they are understaffed to perform proper testing. I hope this all works out. The original founders of WU would be pretty sad (if they don't already know) to see what has become of their labor of love.
Title: Re: WU - Let us know your issues
Post by: Smokeyrn on November 25, 2018, 01:25:56 AM
I, like so many others, have the same no data issue.  Or the no information showing on the page issue.  At least the webcam is working.  Nothing else is though.  In order to rule out some things (like cache) I tried logging on from seven different computers using four different browsers on each computer.  Prior to opening a new browser I would clear ALL caches and stop any malware or virus software.  The same thing occurs in all these cases.  Hence on 28 different log ons there was ZERO information received from WU.
Going over to WunderMap and locating my station (KMTBELGR45) and clicking on it the very limited information that is shown is correct.  Once you click on the link(s) to look at the station, it gives you the blank page.  My CWOP updates have been golden with no data loss or drops.  So it is evident that the data is going out there.
Having been on Wunderground for almost 15 years, it is very, very sad to see what is happening. I would have thought that one of the largest computer companies in the world would have the capability to make something that has worked so well for years and years continue to work.  Unfortunately it appears as if they have taken up the Microsoft motto; "If it isn't broken, upgrade it until it is!"
I also think that they have pretty much given up on the Trello page.  You can tell since the last "section" was "SUBMIT BUG REPORTS June/July 2018".
So it appears as if the Wunderground that we once knew and loved and supported has decided that we no longer deserve their support.  Sad, sad day.
Title: Re: WU - Let us know your issues
Post by: Dartman on November 25, 2018, 01:53:16 AM
My station is doing the no data thing as well even though it is reporting fine to the regular map. Many of the other stations in my area are doing the same and I have tried several browsers and private mode on Android and PC.
Been like this for at least a week now, pretty frustrating, hopefully they are actually working on it.
Title: Re: WU - Let us know your issues
Post by: PaulMy on November 25, 2018, 10:37:57 AM
Sorry to hear about all these troubles.  I have 3 stations reporting on WU and they are all showing fine.  I am a happy WU user.

Hope you get your issues resolved so you can enjoy,
Paul
Title: Re: WU - Let us know your issues
Post by: galfert on November 25, 2018, 11:09:46 AM
To those having problems, have you tried a new WU station ID to see if there is a problem with your weather station upload? Don't delete the existing station ID. Just create a test station ID. The fact that you may be uploading successfully somewhere else (CWOP, PWSweather... etc.) proves nothing (other than your Internet and hardware sensors are good). You need to test if for some reason your hardware/software version combination is a factor with WU, because the problem could be that WU has made changes that affect your particular setup. Let us know if you have problems what your setup is... hardware and software versions. Maybe there is a trend.

Title: Re: WU - Let us know your issues
Post by: WheatonRon on November 25, 2018, 12:11:25 PM
To those having problems, have you tried a new WU station ID to see if there is a problem with your weather station upload? Don't delete the existing station ID. Just create a test station ID. The fact that you may be uploading successfully somewhere else (CWOP, PWSweather... etc.) proves nothing (other than your Internet and hardware sensors are good). You need to test if for some reason your hardware/software version combination is a factor with WU, because the problem could be that WU has made changes that affect your particular setup. Let us know if you have problems what your setup is... hardware and software versions. Maybe there is a trend.

I don’t think changing your station ID will remedy this issue. My station that is having this issue sends my data from WU to WeatherMate and it displays perfectly there. I see my station ID and all of its data that WeatherMate has chosen to display. In other words, WU is getting my data it just isn’t being displayed like it used to. It is also listed on a WU page showing nearby stations and it has all the correct data too. It is apparently just this single page on WU, so one might expect this problem easily fixable...

It appears WU has a serious, but hopefully short-lived, issue. It is affecting many WU users so hopefully IBM is getting the right people to fix this issue.
Title: Re: WU - Let us know your issues
Post by: WheelinDealin on November 25, 2018, 12:54:13 PM
The above poster is correct. WU is getting the data. This can be confirmed because my station shows on the larger WU map, even though it's page's data is blank. I even spoke with a tech at Ambient who confirmed the problem is with WU. This problem is not affecting everybody, but enough people to have a impact. Considering how many affected stations I can actually see in my area, I assume the problem is quite widespread.  Posts saying "Mine works great, I'm so happy" is not really helpful.  WU is aware of the problem as per their help screen. It's just a matter of if or when it will be fixed.
Title: Re: WU - Let us know your issues
Post by: ValentineWeather on November 25, 2018, 01:54:47 PM
I thought I saw a possible solution posted by WU somewhere. It may have been on another forum I can't find the link however.
Don't they have an active area they post unlike here?
Title: Re: WU - Let us know your issues
Post by: OldAlaskaGuy on November 25, 2018, 09:36:43 PM
My station is one of those not showing data but, surprise, surprise ](*,) I now have a gold star.
Title: Re: WU - Let us know your issues
Post by: WheatonRon on November 25, 2018, 09:54:29 PM
My station is one of those not showing data but, surprise, surprise ](*,) I now have a gold star.

Same here. No data to display but the magical Goldstar returned! Some changes are occurring at WU!
Title: Re: WU - Let us know your issues
Post by: Dartman on November 25, 2018, 10:06:04 PM
Yep, I got a gold star with my new Atlas shortly after the personal page stopped showing data. I should have left my old retired station up as it's page still showed up complaining that it hadn't reported in 56 days. I deleted it thinking maybe it was interfering with the new one.
Title: Re: WU - Let us know your issues
Post by: Smokeyrn on November 25, 2018, 11:43:02 PM
My station is one of those not showing data but, surprise, surprise ](*,) I now have a gold star.

Same here. No data to display but the magical Goldstar returned! Some changes are occurring at WU!

   Congratulations!  I had a gold star for years.  It went away with my data.  :roll:
After ten plus years with a wonderful WU it is very sad to see it disintegrate so fast!

Title: Re: WU - Let us know your issues
Post by: casa manana on November 26, 2018, 11:29:15 AM
So,I got one of those messages that it was time to renew my “Premium” membership.  I dutifully went to the renew site, paid my ten dollars thru PayPal, now I am unable to log in.

I get to the login page, type in my email and password, click the sign-in button and.....nothing. It just sits there .   Click....nothing, click.....nothing.

OK, Ithought maybe something got screwed up with my password during my membership renewal, so I tried the “reset your password” option.  I got a messsage saying that a reset message was sent to my email.   “Looks good, let’s go.”   Uh, nope.

Yep, I checked and rechecked the spelling on the email and password.  Yep, I tried a different browser.  Click....nothing,  click....nothing.

Been a member since 2004.  Pretty close to last straw.
Title: Re: WU - Let us know your issues
Post by: WeatherBuff2 on November 26, 2018, 02:42:30 PM
I think I'm going to give Weather Underground until the end of the week to fix my weather dashboard issue. If they haven't gotten their act together I think I'm going to quit uploading my weather info to their site. The other sites that I upload to are trouble free and I just don't have the time to keep messing with Wunderground and their unreliable site.

Funny thing is the Wundermap shows my info but the link to my dashboard leads to a blank weather page.
How many of you have a blank weather page like this? Click link below.

https://www.wunderground.com/personal-weather-station/dashboard?ID=KAREUREK16

Jack Williamson
 KAREUREK16
Title: Re: WU - Let us know your issues
Post by: WheelinDealin on November 26, 2018, 02:53:17 PM
Maybe IBM is too busy working on the "blockchain" to pay attention to WU. I am very disappointed in the lack of any action or response from their side in regards to the blank data issue so many of us are experiencing.

I wish PWSweather had a better site. I never seem to have problems with them, but the site is just not very intuitive. With my Ambient 1401-IP I am locked to WU, PWSweather, and the AmbientWeather dashboard. I would have to buy the Ambient Weatherbridge for $150+ to UL to other PWS networks. Not something I'm willing to do at the moment.
Title: Re: WU - Let us know your issues
Post by: WeatherBuff2 on November 26, 2018, 03:05:18 PM
That is one thing nice about the Meteobridge Pro. There is a long list of sites that you can join and upload to. The down side is the Pro version is a little pricey. I also have the older one that uses the Airbridge unit too, that I'm thinking about selling since I bought the Pro version.
Title: Re: WU - Let us know your issues
Post by: WheelinDealin on November 26, 2018, 03:09:14 PM
WU just updated their trouble page on the No Data Issue: https://feedback.weather.com/customer/en/portal/articles/2961663-why-do-i-get-a-%22no-data-available%22-message-when-i-look-at-a-pws-dashboard-page-?b_id=17298

Why do I get a "No Data Available" message when I look at a PWS dashboard page?

11:30AM PT, November 26, 2018:

Status: Ongoing
Expected resolution time:  Not yet established

At least they appear to be working on it.
Title: Re: WU - Let us know your issues
Post by: WeatherBuff2 on November 26, 2018, 04:23:28 PM
WU just updated their trouble page on the No Data Issue: https://feedback.weather.com/customer/en/portal/articles/2961663-why-do-i-get-a-%22no-data-available%22-message-when-i-look-at-a-pws-dashboard-page-?b_id=17298

Why do I get a "No Data Available" message when I look at a PWS dashboard page?

11:30AM PT, November 26, 2018:

Status: Ongoing
Expected resolution time:  Not yet established

At least they appear to be working on it.
Doesn't look good. From the sounds of that I think they don't have a clue to what the problem is...
Title: Re: WU - Let us know your issues
Post by: Smokeyrn on November 26, 2018, 10:18:51 PM

Funny thing is the Wundermap shows my info but the link to my dashboard leads to a blank weather page.
How many of you have a blank weather page like this? Click link below.

Jack Williamson
 KAREUREK16

  I have the exact same thing.  Wundermap is fine (for its' limited reporting) but the PWS page is just like yours.  Of course, they took away the ability to post a status message.  I guess they got tired of people like me saying "This is a WU problem and I hope they fix it soon."
At least my webcam is still uploading properly after they finally fixed that problem.
Oh well.  It was fun while it lasted.

    Take care,

    Smokey Sturtevant, RN, CEN
    Bozeman, Montana
    AE7RN
Title: Re: WU - Let us know your issues
Post by: WeatherBuff2 on November 27, 2018, 10:22:03 AM

Funny thing is the Wundermap shows my info but the link to my dashboard leads to a blank weather page.
How many of you have a blank weather page like this? Click link below.

Jack Williamson
 KAREUREK16

  I have the exact same thing.  Wundermap is fine (for its' limited reporting) but the PWS page is just like yours.  Of course, they took away the ability to post a status message.  I guess they got tired of people like me saying "This is a WU problem and I hope they fix it soon."
At least my webcam is still uploading properly after they finally fixed that problem.
Oh well.  It was fun while it lasted.

    Take care,

    Smokey Sturtevant, RN, CEN
    Bozeman, Montana
    AE7RN
What is your Wunderground station ID so I can see if it works from my end? Or you can post a link to it. Is it by chance "KMTBELGR31"? This one is in your area and it's not working either just like we have been talking about.
Title: Re: WU - Let us know your issues
Post by: rormeister on November 27, 2018, 10:41:42 AM
WunderTodd, members of the WU fire crew, and participants in this thread:

I'm going to go out on an olive branch here, and see if we can get some answers, as a group, from Todd @ WU. Last week, he generously reviewed my errant data stream and sent me a PM. This was one of very few responses made on this topic, and for me, very much appreciated. In his message he alluded to their ability to hold a WebEx conference. To this I propose that we have WU set up a WebEx to, well, hang out the laundry. To this end I propose each of us send Todd a PM (https://www.wxforum.net/index.php?action=pm;sa=send;u=18955) asking for this to occur, sooner not later. Now, this might be futile considering Todd's WXForum profile:
 [ You are not allowed to view attachments ]
Title: Re: WU - Let us know your issues
Post by: OldAlaskaGuy on November 28, 2018, 01:48:01 AM
WeatherUnderground Closing up shop? #-o
https://weather.station.software/blog/weather-underground-closes-its-doors-to-individual-users/
Title: Re: WU - Let us know your issues
Post by: wvdkuil on November 28, 2018, 03:11:43 AM
WeatherUnderground Closing up shop? #-o
https://weather.station.software/blog/weather-underground-closes-its-doors-to-individual-users/
Same as all other companies "Weather Station" is not allowed to get our data for free anymore.
Until Dec 27 ?? everyone can harvest all data from all PWS-stations at WU. That will end before the end of the year.

We the owners of our data at WU will still be able to access our data, although with a different script.
WU made a definite promise to give the station owners free access to their data.

Wim
Title: Re: WU - Let us know your issues
Post by: OldAlaskaGuy on November 28, 2018, 10:07:10 AM
The question is will we have the same interface that we are familiar with? From what I have read here:
https://apicommunity.wunderground.com/weatherapi/topics/end-of-service-for-the-weather-underground-api?topic-reply-list%5Bsettings%5D%5Bfilter_by%5D=all&topic-reply-list%5Bsettings%5D%5Breply_id%5D=19864593&#reply_19864593
there seems to be a great deal of confusion within WU and a lack of communication and transparency with people attempting to obtain API keys. From the posting date this ball began rolling 3 months ago and still no reach out to PWS owners.
 
Title: Re: WU - Let us know your issues
Post by: wvdkuil on November 28, 2018, 10:12:06 AM
The question is will we have the same interface that we are familiar with? From what I have read here:https://apicommunity.wunderground.com/weatherapi/topics/end-of-service-for-the-weather-underground-api?topic-reply-list%5Bsettings%5D%5Bfilter_by%5D=all&topic-reply-list%5Bsettings%5D%5Breply_id%5D=19864593&#reply_19864593 there seems to be a great deal of confusion within WU and a lack of communication and transparency with people attempting to obtain API keys.
They promised to deliver the exact specifications for ones own data retrieval by PWS owners
Quote
If you are a Personal Weather Station owner, you will receive more information about our plan to offer free access to the data you provide to Weather Underground. We’ll reach out once that plan has been finalized.
and a new API to be used for small users/PWS owners.
Quote
For developers who use WU API data for non-commercial purposes, you will have access to a new plan for a personal use, low call volume API. Stay tuned for more details as we build this out.

I am confident that they will deliver as promised.

And it can not be the same "interface" as the current  " .csv retrieval " is without any checking who is downloading what.

Wim
Title: Re: WU - Let us know your issues
Post by: OldAlaskaGuy on November 28, 2018, 10:22:45 AM
One can only hope, and wait. More timely and definitive communications would be helpful in preparation for this change.
Title: Re: WU - Let us know your issues
Post by: MacGarage on November 28, 2018, 12:57:55 PM
Like most, my weather station is not showing on the WU website...however, my WU Mac OS widget (10.14) just started working for the first time in ages...nice!

(https://7556552.dotster.com/photos/Screen_Shot_2018-11-28_at_12.55.06_PM.png)
Title: Re: WU - Let us know your issues
Post by: OldAlaskaGuy on November 28, 2018, 01:52:06 PM
My issues are: station KCAGRASS150 web page shows "no data" but I now have a Gold Star, the KCAGRASS150 Glenbrook Station forecast page shows correct data but shows my station in a neighboring city, the Android app shows correct data except it does not show rain totals. The WUnder map shows my station most of the time and I am able to get most of the reported data. I am also reporting to Ambient Weather and PWS all data is normal there. ](*,)
Title: Re: WU - Let us know your issues
Post by: WheelinDealin on November 28, 2018, 03:12:20 PM
My WU page started working again today. For the past week+ it has only been showing "No Data".

11:00AM PT, November 28, 2018:

Status:  Partial restoration
Expected resolution time:  Thurs, Nov 29, 2018

We have identified a file version mismatch in our servers which we believe is the cause of the 'data not available' message.  We are working to update the errant files.
Some PWS dashboard pages which previously were receiving the 'data not available' message should be loading correctly now.
Title: Re: WU - Let us know your issues
Post by: konz on November 28, 2018, 04:03:34 PM
Is...is that...is that...feedback?!

My WU page started working again today. For the past week+ it has only been showing "No Data".

11:00AM PT, November 28, 2018:

Status:  Partial restoration
Expected resolution time:  Thurs, Nov 29, 2018

We have identified a file version mismatch in our servers which we believe is the cause of the 'data not available' message.  We are working to update the errant files.
Some PWS dashboard pages which previously were receiving the 'data not available' message should be loading correctly now.
Title: Re: WU - Let us know your issues
Post by: WheatonRon on November 28, 2018, 06:56:56 PM
My WU page for station KILWHEAT36 is now reflecting data. But someone from WU should explain, in plain English, the future of WU to us pws owners. Most of us are hobbyists not computer gurus so avoid API lingo and the like and explain exactly what is going on and why.

If our pws data will no longer be made available by WU, then apps, like Weather Mate, need to know that so they can get our data another way. CWOP is probably one source of data for Weather Mate and other apps that rely on posting my pws data from the WU.


Title: Re: WU - Let us know your issues
Post by: Mike Fitz on November 28, 2018, 07:34:53 PM
I'm on the same page as Ron, I read through the whole API discussion today but I don't use the API (as far as I know anyway). I upload rapid fire data to WU and have for about 15 years. I use the web site and the mobile app to see the current data and forecast for my home location and other PWS's while traveling (lots of traveling).

It's kind of infuriating that after all this time uploading data, seeing the site go downhill with more and more issues over the years (still happening) and to get absolutely NO information other than what I happened to see in a posted link today that there is a major change coming in a few weeks to how we upload data and what data we can see. Maybe I'm misunderstanding the situation but I haven't heard anything to lead me to believe I'm not. And that is really unfortunate.

Title: Re: WU - Let us know your issues
Post by: OldAlaskaGuy on November 28, 2018, 09:40:58 PM
Here is some info I have gleaned through a bit of searching;
WU put out a temporary patch today to fix the no data issue. They have been vocal touting a new interface. lots of info on the WU forum about changes. The WU PWS network is not going away but will be revamped with a new interface, improved graphs and graphics and faster reporting. Some good changes coming. Not so glum a future.  \:D/



From Tim Roche

HI PWS owners and users. We have implemented a bandaid fix for those of you who were impacted by seemingly missing PWS data over the past few weeks. This issue may pop back up until the new page is launched, which will hopefully happen soon.

I received this this morning from WU
Hi, thanks for writing.

That's not true.

The Weather Underground API is being shut down in 2019.
The API serves developers and PWS owners who need to access their data for programming and coding.

PWS owners will have access to a new API which will allow them the same access to their data for programming and coding.

The Personal Weather Station network will continue to function as normal.

Developers who use the Weather Underground API will have the option to switch to a Weather Company API which can serve their needs.

We appreciate you being in the community and hope this clarifies what's happening.

Regards,
Todd


 About the new interface;  https://www.wunderground.com/redesign/
Title: Re: WU - Let us know your issues
Post by: WheatonRon on November 28, 2018, 09:45:07 PM
WU put out a temporary patch today to fix the no data issue. They have been vocal touting a new interface. lots of info on the WU forum about changes. The WU PWS network is not going away but will be revamped with a new interface, improved graphs and graphics and faster reporting. Some good changes coming. Not so glum a future.  \:D/

I trust you are correct, but reading the earlier posts in this thread, it sounded like WU from the standpoint of us “common” pws owners, was going away. But when you are less than forthright and (or) communicate in less than complete English in this Forum...
Title: Re: WU - Let us know your issues
Post by: RainAlwaysRain on November 29, 2018, 02:21:41 AM
Well, sad to see WU go away and move to an entirely business and revenue focused purpose http://biz.weather.com/WU-Data-API_Data-Package-Demo-Request.html (http://biz.weather.com/WU-Data-API_Data-Package-Demo-Request.html).

I don't blame them, but I also have no interest in continuing to send my PWS data for them to profit from.

Also, with the significant decline in service, quality and innovation for human users of WU in recent years, it certainly feels like the right time to put the final nail in the IBM-WU coffin.

I actually don't need to find an alternative for my station data. I host my own. I use WU simply for easy access to my own PWS data via 3rd party mechanisms. I have some home automation and dashboard services that pull from WU to report current conditions. WU, like Google Maps became the default because it was free. But now it's time to cut the cord. I'd like to fully abandon WU over the next month.

Anyone else with similar goals already develop alternative solutions to fully cutoff from WU?
Title: Re: WU - Let us know your issues
Post by: OldAlaskaGuy on November 29, 2018, 04:52:12 PM
I for one will stay with WU. I personally am not a "deep into it" weather hobbyist. I like to see local stations data compared to mine in terms of temperature, wind and rainfall. If they get my data for free, so what. At least I do not need to pay for this service. I am happy that the "no data" issue has been solved and that the WU PWS system will stay and improve. For the most part of the last 5 years I have had no major issues and it has been there to share with my friends who live out of the area as well as neighbors. My station receives from 200-300 views a month so I know that somebody is interested.
Title: Re: WU - Let us know your issues
Post by: dave.mccreath on November 29, 2018, 07:39:18 PM
I for one will stay with WU. I personally am not a "deep into it" weather hobbyist. I like to see local stations data compared to mine in terms of temperature, wind and rainfall. If they get my data for free, so what. At least I do not need to pay for this service. I am happy that the "no data" issue has been solved and that the WU PWS system will stay and improve. For the most part of the last 5 years I have had no major issues and it has been there to share with my friends who live out of the area as well as neighbors. My station receives from 200-300 views a month so I know that somebody is interested.

Ditto.  Minor glitches over the past 6 years but all overcome.  I'll not be moving anywhere and if we see improvements over the coming months, all the better.
Title: Re: WU - Let us know your issues
Post by: rormeister on November 30, 2018, 06:40:42 PM
Ditto.  Minor glitches over the past 6 years but all overcome.  I'll not be moving anywhere and if we see improvements over the coming months, all the better.
Yup...like this one. "Wunderful".
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Title: Re: WU - Let us know your issues
Post by: Mike Fitz on November 30, 2018, 06:59:32 PM
Yep, exactly. I've spent more time and effort trying to fix things that I assumed were on my end that turned out to be another "minor glitch" on the WU side than any other service I've ever been involved with.

I guess it depends on how much you check the web site or the mobile app as to how minor the issues have been. Besides the ads for premium members showing up over and over, my Wundermap not working for over 2 months, sporadic inability to log in, lack of data for weeks on end, missing portions of the forecast pages, no webcams, favorites messed up, C and F not working right, constant "try again later" errors on the mobile app and on and on and on there's only been a couple of "minor glitches" over the past couple of years.

Sure, I'll wait and see what the future brings but I might be a little jaded at this point especially since we're less than a month from the end of the year and i've still not received any communication from WU/IBM about the upcoming changes.
Title: Re: WU - Let us know your issues
Post by: OldAlaskaGuy on December 01, 2018, 12:13:41 PM
Here is something a bit unusual, my station KCAGRASS150 Glenbrook, shows on the web page correctly as Grass Valley, Ca. On the forecast page it shows Nevada City, Ca. that is a neighboring city. Can this be corrected? Can somebody from WU please comment on this and how can it be corrected. TNX. [ You are not allowed to view attachments ]  [ You are not allowed to view attachments ]
Title: Re: WU - Let us know your issues
Post by: Jstx on December 01, 2018, 12:19:12 PM
Here is something a bit unusual, my station KCAGRASS150 Glenbrook, shows on the web page correctly as Grass Valley, Ca. On the forecast page it shows Nevada City, Ca. that is a neighboring city. Can this be corrected? Can somebody from WU please comment on this and how can it be corrected. TNX. [ You are not allowed to view attachments ]  [ You are not allowed to view attachments ]

Think that WU normalizes "Forecasts" to a coarser-grained NWS database that in many cases pulls a forecast from a nearby defined location.
Title: Re: WU - Let us know your issues
Post by: OldAlaskaGuy on December 01, 2018, 12:27:24 PM
Thank you for your reply. Unfortunately Nevada City tends to be wetter and colder than my location although I am a bit higher in elevation.
Title: Re: WU - Let us know your issues
Post by: Dartman on December 01, 2018, 07:03:51 PM
Well mine started working a few days ago too so  guess they have it bandaged up enough to work till they really rewrite the page. =D&gt; Was really missing being able to check all my data on one easy page to scroll through rather then touching my HD display or checking it on the acurite widget.
Title: Re: WU - Let us know your issues
Post by: OldAlaskaGuy on December 03, 2018, 04:19:45 PM
I am in communication with WU and service is requesting my current API. I am using IP tools as an interface and I can not find where this information is stored. To my knowledge I have never had one.   
                                                                                ****UPDATE****
So here is the skinny at least on my station. I have a WS-1400-IP wireless array that uses a bridge that is configured with IP Tools software. The bridge is connected to my router by cable. I have never used an API to setup nor do I need one per Victoria at IBM. I should sail on as usual after the first of the year without any worries. Those of you with similar questions may want to contact her at IBM. She has stated that she would rather deal with these questions on a one to one basis rather than posting on a forum page. Her email is:     Victoria.Gardner@ibm.com     :grin:
Title: Re: WU - Let us know your issues
Post by: SWX on December 08, 2018, 04:15:36 PM
My station hasn’t been on the map for nearly a week. Doesn’t bother me tbh, everything else is in order, but I’m just slightly curious as to why.

At first I suspected erroneous temperature reports as my station has a tendency to run ~2 degrees warmer than others when there’s calm winds and clear blue skies during the early morning hours, I suspect it’s the low sun angle considering this issue is fairly recent. Doesn’t happen all the time but when it does it typically subsides as the sun climbs higher into the sky.

But I see a few stations that are way off the mark at all times, however they remain on the map. Just curious to know if there’s a legitimate reason why my station disappeared or if it’s a bug.
Title: Re: WU - Let us know your issues
Post by: ocala on December 09, 2018, 09:05:21 AM
Well, sad to see WU go away and move to an entirely business and revenue focused purpose http://biz.weather.com/WU-Data-API_Data-Package-Demo-Request.html (http://biz.weather.com/WU-Data-API_Data-Package-Demo-Request.html).

I don't blame them, but I also have no interest in continuing to send my PWS data for them to profit from.

Also, with the significant decline in service, quality and innovation for human users of WU in recent years, it certainly feels like the right time to put the final nail in the IBM-WU coffin.

I actually don't need to find an alternative for my station data. I host my own. I use WU simply for easy access to my own PWS data via 3rd party mechanisms. I have some home automation and dashboard services that pull from WU to report current conditions. WU, like Google Maps became the default because it was free. But now it's time to cut the cord. I'd like to fully abandon WU over the next month.

Anyone else with similar goals already develop alternative solutions to fully cutoff from WU?
I see where you are coming from and I certainly understand. They have let the service falter.
From my end though, with no personal website, it's the only service I know of that gives me realtime data free of charge with no adds. That's a pretty good compromise.
Title: Re: WU - Let us know your issues
Post by: rormeister on December 09, 2018, 08:45:53 PM
Anyone else with similar goals already develop alternative solutions to fully cutoff from WU?
Over the past 12 months, I've added the ability to capture my Ambient station data to a local SQL database, and wrote my own little weather page complete with my webcam. I turned off my webcam connection with WU when we couldn't send to them and their pulls were failing as well. About the only thing I wish I could replicate is the ability to generate the graphs for Temp/DewPt, Wind Speed/Dir, Precip, and Baro pressure from my own data. Other than that, I can continue on merrily, and wait until the (so far) vaporware "new fabulous" website replacement arrives.

My gripe is that WU/TWC/IBM is so disingenuous about keeping their loyal data providers in the loop. Should nothing happen in a couple more months time, I will turn off my data stream to them. I really doubt they actually use it anyway.
Title: Re: WU - Let us know your issues
Post by: miraculon on December 10, 2018, 09:03:33 AM
WU finally started picking up my camera image (via URL). At first it seemed to be OK, but for the past couple of days, the image is old.

Is there some kind of caching problem with the WU cam images?

Here is my cam: https://admin.meteobridge.com/cam/94165b178d12be8bbd29560ebc0a453e/camplus.jpg (https://admin.meteobridge.com/cam/94165b178d12be8bbd29560ebc0a453e/camplus.jpg)

(https://admin.meteobridge.com/cam/94165b178d12be8bbd29560ebc0a453e/camplus.jpg)

The current image on WU is from 5:20 AM this morning.

Greg H.
Title: Re: WU - Let us know your issues
Post by: PaulMy on December 10, 2018, 09:33:29 AM
Mine is also being picked up via URL again.
Yours is updating and just a few minutes past the actual time 09:24 at 09:30 am. the last time I checked.
Enjoy,Paul

Title: Re: WU - Let us know your issues
Post by: miraculon on December 10, 2018, 09:42:37 AM
Mine is also being picked up via URL again.
Yours is updating and just a few minutes past the actual time 09:24 at 09:30 am. the last time I checked.
Enjoy,Paul

I still see the 5:20 AM image, Paul.

Here is my WU page: https://www.wunderground.com/personal-weather-station/dashboard?ID=KMIROGER7&cm_ven=localwx_pwsdash

Here is the direct link to the WU version of the image: https://icons.wunderground.com/webcamramdisk/m/i/miraculon/2/current.jpg (https://icons.wunderground.com/webcamramdisk/m/i/miraculon/2/current.jpg)

(https://icons.wunderground.com/webcamramdisk/m/i/miraculon/2/current.jpg)

How are you viewing the cam image? Can you post a link?

Greg H.
Title: Re: WU - Let us know your issues
Post by: rormeister on December 10, 2018, 10:29:17 AM
My station hasn’t been on the map for nearly a week. Doesn’t bother me tbh, everything else is in order, but I’m just slightly curious as to why.
@SupaWX It appears that you are in the recent “Missing Summary” vortex. Given time, it just might come back. If you look at the summary details it’s void of any data. It’s all connected.  ](*,)

Edit: Spoke too soon. I just peeked at my station and to my “surprise” I too am missing Summary data, not to mention my graphs displayed an unintelligeble week’s worth of hours. A full refresh of the page fixed it (cmd-r on iPad, Ctrl-F5 on Win, etc...). Looks like the WUzzers are performing surgery.
Title: Re: WU - Let us know your issues
Post by: PaulMy on December 10, 2018, 11:32:04 AM
Quote
How are you viewing the cam image? Can you post a link?
Interesting, now I see yours with that 05:20:05 time and blank from your https://www.wunderground.com/personal-weather-station/dashboard?ID=KMIROGER7&cm_ven=localwx_pwsdash#history and pretty sure earlier when I first looked the then current time was shown which was close to the time of your direct image URL and similar images.  When I first tried your video for today (Dec 10) it did show a very short video but was for yesterday (Dec 9).  Now when I try your video for today it is total black and the videos for late last week also fail.  Appears to be a WU issue.


Mine does appear to be current https://www.wunderground.com/personal-weather-station/dashboard?ID=IONTARIO226&cm_ven=localwx_pwsdash#history


Enjoy,Paul
Title: Re: WU - Let us know your issues
Post by: PaulMy on December 10, 2018, 11:57:02 AM
Hi Greg,
Looks like all straightened out?  WU shows more current image 11:30:06 =D&gt; at 11:54 am
Enjoy,Paul
Title: Re: WU - Let us know your issues
Post by: miraculon on December 10, 2018, 02:06:05 PM
It seems to be working now. Thanks.

Greg H.
Title: Re: WU - Let us know your issues
Post by: mth on December 11, 2018, 07:11:55 AM
Strange issue here....

My webcam has been appearing on my "Webcam" tab on the main PWS page for over 10 years, but now it states "Missing Webcam"

https://www.wunderground.com/personal-weather-station/dashboard?ID=KMDRELAY1

My webcam is currently active and I'm definitely uploading consistently to WU.

https://www.wunderground.com/webcams/RelayWeather/1/show.html

Has anyone else been experiencing these issues?
Title: Re: WU - Let us know your issues
Post by: galfert on December 11, 2018, 07:55:26 AM
Sometimes the camera drops and how I fix it is by going to WU My Webcam and selecting to reassociate with my PWS.
Title: Re: WU - Let us know your issues
Post by: miraculon on December 11, 2018, 08:09:54 AM
It seems to be working now. Thanks.

Greg H.

Stuck (again) at 3:42:06 AM. Note that it was dark and a black screen is expected.

Greg
Title: Re: WU - Let us know your issues
Post by: PaulMy on December 11, 2018, 09:44:35 AM
Hi Greg,I am sure it is annoying for you to see that again.
Since it had been working for a time yesterday and if nothing has changed I'd think it is a WU issue.
However, mine is still working so likely not a wide-spread WU issue. 


Enjoy,
Paul
Title: Re: WU - Let us know your issues
Post by: Keith Myers on December 12, 2018, 10:17:10 PM
Both the 10 day Forecast and the next day hourly forecast never populate since yesterday.  I have cleared the browser cache and rebooted.  Only the Today forecast populates.
Title: Re: WU - Let us know your issues
Post by: ValentineWeather on December 13, 2018, 12:36:52 AM
If you want forecast and models try out weather.us. Worth a subscription also IMO. They even give you the coveted euro model with precip for free.  Hi res Rapid has the exact temps within 18 hours also. https://weather.us/model-charts/rapid-us/dda07c40e372efdfb00c6ea3b21afdb2/temperature-f.html

You can come up with an ensemble forecast of your choosing what models you like.

example 1: https://weather.us/weather/5700344-valentine

Then there is the example 2: MOS model I like that seems close currently for my area.  https://weather.us/forecast/5700344-valentine/essentials/srb

Title: Re: WU - Let us know your issues
Post by: CBXSteve on December 13, 2018, 11:56:06 AM
Both the 10 day Forecast and the next day hourly forecast never populate since yesterday.  I have cleared the browser cache and rebooted.  Only the Today forecast populates.

Same here, no 10-day, wonkey Today.  Honestly, I wouldn't hire IBM to mow my lawn at this point.
Title: Re: WU - Let us know your issues
Post by: OldAlaskaGuy on December 13, 2018, 03:06:35 PM
All data and forecast information good here for the last few weeks.  https://www.wunderground.com/personal-weather-station/dashboard?ID=KCAGRASS150&cm_ven=localwx_pwsdash
Title: Re: WU - Let us know your issues
Post by: CBXSteve on December 14, 2018, 08:10:22 PM
All data and forecast information good here for the last few weeks.  https://www.wunderground.com/personal-weather-station/dashboard?ID=KCAGRASS150&cm_ven=localwx_pwsdash

Actually, it doesn't, at least not for me.  Click on "Forecast for Grass Valley, CA ", then click "10 Day"...nothing.  If it works for some of you, that's great, but it's not working for me, or others, and presumably the very few users I still have.
Title: Re: WU - Let us know your issues
Post by: clayj9 on December 16, 2018, 05:18:31 AM
Daily summary statistics table is blank for me. It's been offline for a few days and since coming back the summary table is just blank. Easy fix?
Title: Re: WU - Let us know your issues
Post by: Retired Navy on December 16, 2018, 08:49:25 PM
Good Evening,
Being a retired sailor and now a contractor, I use weather underground to plan my activities. Lately, the site has more problems that it's extremely frustrating to use. The one major problem is the Nexrad radar. Since last night (12/15/18) when I attempted to zoom in on the radar from Upton NY, I was shown to a radar site in the mid west (some 700  miles west of my location). I tried to back out to the beginning of the radar loop and i had to exit and then start from the very beginning. I realize that in the world of computers that constant  changes and updates are going to happen. Whether its needed or not. If you are trying to improve the product the same way Apple does with the IOS updates, causing more issues than fixes, please restore the system to an earlier version and increase product testing before updating. I use windows 7 and google chrome as my browser. I've run complete diagnostics to ensure the problem is not on my end.

12/17/18
Yes I emailed wunderground about these issues also.
Title: Re: WU - Let us know your issues
Post by: SWX on December 17, 2018, 03:16:59 PM
My station hasn’t been on the map for nearly a week. Doesn’t bother me tbh, everything else is in order, but I’m just slightly curious as to why.

At first I suspected erroneous temperature reports as my station has a tendency to run ~2 degrees warmer than others when there’s calm winds and clear blue skies during the early morning hours, I suspect it’s the low sun angle considering this issue is fairly recent. Doesn’t happen all the time but when it does it typically subsides as the sun climbs higher into the sky.

But I see a few stations that are way off the mark at all times, however they remain on the map. Just curious to know if there’s a legitimate reason why my station disappeared or if it’s a bug.

Station still not on the map and summary data still occasionally blank, but as of today it has a gold star rating for the first time. :?: Very weird lol.
Title: Re: WU - Let us know your issues
Post by: rormeister on December 18, 2018, 12:20:33 PM
It's becoming increasing difficult to trust the data WU is presenting to it's consumers. Having once again lost my "Golden Acorn" rating (for zero reason), I suspect it's due to WU's screwing up the data. My suspicion was raised when viewing the Wundermap for my neighborhood and ticking "Precipitation" for one of the map elements. Sure enough it's correctly reporting my 0.3" for my daily total. Yet if I click on the station icon to preview the little station summary popup, it is incorrectly reporting 0.0". I would imagine this would be enough to trigger the removal of the gold rating. Clearly no one is doing any data validation.  ](*,) ](*,) ](*,)
Title: Re: WU - Let us know your issues
Post by: Mtnviper on December 18, 2018, 01:06:39 PM
I also lost my "Gold Medal" today.  All my data looks good.
Title: Re: WU - Let us know your issues
Post by: weathereric on December 18, 2018, 02:39:36 PM
Hi Gang,

For months now, the "WebCam" tab on my PWS page at https://www.wunderground.com/personal-weather-station/dashboard?ID=KWAPORTT52&cm_ven=localwx_pwsdash#history (https://www.wunderground.com/personal-weather-station/dashboard?ID=KWAPORTT52&cm_ven=localwx_pwsdash#history) says my webcam is missing.  However, if I choose View WebCams on Wondermap and find my station, https://www.wunderground.com/webcams/RainyEric/1/show.html (https://www.wunderground.com/webcams/RainyEric/1/show.html), my webcam is displayed and I can find all the usual daily videos, etc.  I've tried this with multiple/incognito browsers. ](*,)

Sure would be nice if it just showed on the main page.
Title: Re: WU - Let us know your issues
Post by: OldAlaskaGuy on December 19, 2018, 03:35:35 PM
It's becoming increasing difficult to trust the data WU is presenting to it's consumers. Having once again lost my "Golden Acorn" rating (for zero reason), I suspect it's due to WU's screwing up the data. My suspicion was raised when viewing the Wundermap for my neighborhood and ticking "Precipitation" for one of the map elements. Sure enough it's correctly reporting my 0.3" for my daily total. Yet if I click on the station icon to preview the little station summary popup, it is incorrectly reporting 0.0". I would imagine this would be enough to trigger the removal of the gold rating. Clearly no one is doing any data validation.  ](*,) ](*,) ](*,)
It comes and then it goes. Sigh.............................. :???:
Check your baro reading compared to other stations and a local airport. mine was off and after I corrected it all is well.
Title: Re: WU - Let us know your issues
Post by: CW2274 on December 19, 2018, 03:55:45 PM
The one major problem is the Nexrad radar.
From one squid to another UU, try this. Best radar and sat pics, imo.
https://weather.cod.edu/satrad/nexrad/index.php?type=OKX-N0Q-1-24
Title: Re: WU - Let us know your issues
Post by: wase4711 on December 19, 2018, 04:21:52 PM
The one major problem is the Nexrad radar.
From one squid to another UU, try this. Best radar and sat pics, imo.
https://weather.cod.edu/satrad/nexrad/index.php?type=OKX-N0Q-1-24

great radar site, thanks for posting it!  =D&gt;
Title: Re: WU - Let us know your issues
Post by: CW2274 on December 19, 2018, 05:01:14 PM
The one major problem is the Nexrad radar.
From one squid to another UU, try this. Best radar and sat pics, imo.
https://weather.cod.edu/satrad/nexrad/index.php?type=OKX-N0Q-1-24

great radar site, thanks for posting it!  =D&gt;
Sure. Here's a GOES16 pic, fun to play with and as you can see, 17 is apparently right around the corner.
https://weather.cod.edu/satrad/exper/?parms=global-northamerica-09-48-1-100-1&checked=map&colorbar=data
Title: Re: WU - Let us know your issues
Post by: wase4711 on December 19, 2018, 05:12:18 PM
thanks again!
If only we lived somewhere that has "real" weather this time of year...

Oh well, I guess monsoon season is only 7 months away!
Title: Re: WU - Let us know your issues
Post by: Retired Navy on December 20, 2018, 11:24:44 AM
Once again, another storm system is poised to affect the east coast in the next 48 hours. As usual tracking the rains will be an issue. Since my last rant there have been no improvements with the Nexrad radar. I have tried everything to get the radar to properly zoom in over the long island area. I am now getting redirected to the mid atlantic areas of Norfolk VA.
Yes I have gone to the Norfolk area radar, when attempting to zoom from 200% to 400%, the response jumps to the 800% and when  zoom out to 100% Im back in the midwest again.
And they want me to join and become a member?  ](*,)

Thanks for the weather.cod info  :grin:
Title: Re: WU - Let us know your issues
Post by: rormeister on December 20, 2018, 11:43:50 AM
Once again, another storm system is poised to affect the east coast in the next 48 hours. As usual tracking the rains will be an issue. Since my last rant there have been no improvements with the Nexrad radar. I have tried everything to get the radar to properly zoom in over the long island area. I am now getting redirected to the mid atlantic areas of Norfolk VA.
Yes I have gone to the Norfolk area radar, when attempting to zoom from 200% to 400%, the response jumps to the 800% and when  zoom out to 100% Im back in the midwest again.
And they want me to join and become a member?  ](*,)

Thanks for the weather.cod info  :grin:
Washington (the state) is being hammered with weather lately (including a rare tornado in the central Puget Sound). I'm becoming a pretty big fan of DarkSky. Here is an example of their radar for your neck of the woods:

https://maps.darksky.net/@radar,40.631,-73.293,7

Good Luck!
Title: Re: WU - Let us know your issues
Post by: Retired Navy on December 20, 2018, 07:32:35 PM
Thanks for the dark sky info! More good news;after all my ranting, the wunderground nexrad for the central Nassau County area appears to be working properly with the zoom functions staying on Long Island. :grin:
Title: Re: WU - Let us know your issues
Post by: Ken7 on December 22, 2018, 11:24:13 AM
I also lost my "Gold Medal" today.  All my data looks good.

My gold was gone as of this date too for no reason. Data is all fine with no drops. The beat goes on.
Title: Re: WU - Let us know your issues
Post by: OldAlaskaGuy on December 22, 2018, 11:30:04 AM
It is what it is....... sigh. :???:
Title: Re: WU - Let us know your issues
Post by: rormeister on December 22, 2018, 09:00:09 PM
It is what it is....... sigh. :???:

Read (It isn’t what it should be) ;)
Title: Re: WU - Let us know your issues
Post by: quailvalleywx on December 27, 2018, 04:54:49 PM
Weather History Graph seems to be referenced to local time today rather than using the timezone relative to the day under inspection.  I was looking at a day back in August (during Daylight Savings Time) and noticed it was shifted as compared to WeatherCloud, who I also send data to.  Probably an easy fix but maybe we wait for the new dashboard page?
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Title: Re: WU - Let us know your issues
Post by: kbellis on December 31, 2018, 08:33:40 AM
I also lost my "Gold Medal" today.  All my data looks good.

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Is it possible that the Goldstar Station icon has less to do with the quality of your data, and more to do with the quality of the actual weather station? At least that's how I read it, particularly given the fact that my PWS received this little icon seconds after I started sharing my data.
Title: Re: WU - Let us know your issues
Post by: WheatonRon on December 31, 2018, 09:19:41 AM
I also lost my "Gold Medal" today.  All my data looks good.

Is it possible that the Goldstar Station icon has less to do with the quality of your data, and more to do with the quality of the actual weather station? At least that's how I read it, particularly given the fact that my PWS received this little icon seconds after I started sharing my data.

You are assuming there is logic in how WU assigns it’s coveted Goldstar status to a pws! It used to be a pretty good judge of a station, now it seems Goldstar status is assigned at random. For example, I added a third pws last week and it immediately received a goldstar whereas one of my other stations, for no apparent reason, lost its. As of yesterday, now all three stations have the WU Goldstar designation. I sent a PM several months ago to the WU employee that is following this thread. He informed me that they are still working on the process on how to award a pws a Goldstar. Obviously, WU has a ways to go!
Title: Re: WU - Let us know your issues
Post by: kbellis on December 31, 2018, 09:35:03 AM
You are assuming there is logic ...

Priceless! :grin:

As for assumptions, I'm not believing that this thread has been looked at by WU folk for quite a while. I started reading this thread at the front end, and then went to the end of it - most recent anyways - and fail to see evidence of their involvement any longer on this board, or more precisely, in this thread.

In any event, the Goldstar Station icon is much like discontinued scrip, of little to no value it would seem, at least until the House of WU gets fixed.

Kind regards,

Kelly
Title: Re: WU - Let us know your issues
Post by: Intheswamp on January 01, 2019, 11:15:00 AM
You are assuming there is logic ...

Priceless! :grin:

As for assumptions, I'm not believing that this thread has been looked at by WU folk for quite a while. I started reading this thread at the front end, and then went to the end of it - most recent anyways - and fail to see evidence of their involvement any longer on this board, or more precisely, in this thread.

In any event, the Goldstar Station icon is much like discontinued scrip, of little to no value it would seem, at least until the House of WU gets fixed.

Kind regards,

Kelly
What I can't believe is that this thread is all the way up to page 46!!!!!!!!!  #-o  But, having said that, I have not lost my Gold Star...my station is pristine...even though my average dewpoint is showing -35F and humidity is 1% even though it's been raining this morning.  Hmmm, I really do need to replace that new temp/humidity sensor installed (said the king of procrastinators).  :-P
Title: Re: WU - Let us know your issues
Post by: Ken7 on January 01, 2019, 01:22:16 PM

What I can't believe is that this thread is all the way up to page 46!!!!!!!!!  #-o  But, having said that, I have not lost my Gold Star...my station is pristine...even though my average dewpoint is showing -35F and humidity is 1% even though it's been raining this morning.  Hmmm, I really do need to replace that new temp/humidity sensor installed (said the king of procrastinators).  :-P

And therein lies the problem. In my case, one day I have the star and the next day it’s gone. Good data, continuous reporting, no rhyme or reason.
Title: Re: WU - Let us know your issues
Post by: raul_sbd on January 02, 2019, 07:26:07 PM
Hello everyone!!

2 issues I'm having with my combo Cumulus/Wunderground.

First one is with my camera on my weather station isale43. I am uploading via URL. The camera was active on my webcams on Wunderground page until I associated to my weather station Isale43, then uploaded 1 image and its been now 24h showing the same image and now on the console says waiting for approval... I have added a 2nd camera also url (same webcam) to see if that will start working again but also says waiting for approval.

raulsbdCAM1   Wharf Rd, Sale, CH, United Kingdom   Sale Uk Webcam   Awaiting approval   Edit   Delete
raulsbdCAM2   Central 5, Sale, CH, United Kingdom   Raul Weather   Awaiting approval   Edit   Delete

This is the webcam image url
http://raulsbd.co.uk/webcam/webcam.jpg

Another issue is with Wunderground on my iPad not displaying indoor temp/humidity. All the parameters show ok but not the indoor temp/hum. Looking on another forum found out that I had to tick the box on cumulus 1.9.4 build 1099 internet settings. I have done that but now still 1h after not displaying the indoor temp. It shows the temp as -18c and says no data available. Data shows fine on my website www.raulsbd.co.uk

Could anyone help on this one please?

Many thanks
Title: Re: WU - Let us know your issues
Post by: chief-david on January 04, 2019, 11:00:34 AM
My webcam is off again too.

KMNMINNE28. Cannot be seen on the page or wunderground. They are supposed to pick it of the net for me.

https://rms-weather.rdale.org/webcam.jpg
Title: Re: WU - Let us know your issues
Post by: kbellis on January 04, 2019, 11:30:47 AM
I'm not believing that this thread has been looked at by WU folk for quite a while.

 [ You are not allowed to view attachments ]
 [ You are not allowed to view attachments ]

Are there any other WU folk that had ever contributed to this thread?
Title: Re: WU - Let us know your issues
Post by: ConligWX on January 04, 2019, 03:04:48 PM
This thread gets bigger and bigger yet does WU really fix anything without breaking something else?

I'm actually glad I left WU behind and removed my account.

I personally don't need the agro of a company that does give a dam about it's clients or customers.
Title: Re: WU - Let us know your issues
Post by: konz on January 05, 2019, 11:47:09 AM
This thread gets bigger and bigger yet does WU really fix anything without breaking something else?

I'm actually glad I left WU behind and removed my account.

I personally don't need the agro of a company that does give a dam about it's clients or customers.

Like this?  I think we're misunderstanding that we're the client or customer when we're not.  We're 'users' and 'customers' pay for our data.
https://gizmodo.com/lawsuit-accuses-weather-channel-app-of-misleading-users-1831506990/amp
Title: Re: WU - Let us know your issues
Post by: SWX on January 05, 2019, 06:09:54 PM
Station still gone from the map (and nearby stations list) over a month later, yet it appears just fine on the Weather Channel’s map, and it still comes up as the default station for two towns on WU. It even earned (and lost lol) a gold star during this period. Station updates as normal (though iPad app says “not updating” but still updates), and summary data appears as normal most of the time.

I see others have had this issue in the past, but it seems to last a few weeks at most, not over a month lol. I don’t mind, but it makes comparing data with nearby stations a bit annoying.
Title: Re: WU - Let us know your issues
Post by: WSWeather on January 05, 2019, 09:13:00 PM

Like this?  I think we're misunderstanding that we're the client or customer when we're not.  We're 'users' and 'customers' pay for our data.
We're the product...  \:D/
Title: Re: WU - Let us know your issues
Post by: konz on January 05, 2019, 11:27:04 PM

Like this?  I think we're misunderstanding that we're the client or customer when we're not.  We're 'users' and 'customers' pay for our data.
We're the product...  \:D/

Yes, makes even more sense when you put it that way.
Title: Re: WU - Let us know your issues
Post by: Mtnviper on January 06, 2019, 11:53:03 AM
Why is there a discrepancy between rainfall amounts in the SUMMARY and the WEATHER HISTORY GRAPH for the same day.  On January 5th my SUMMARY shows .16 inches of rain.  In the WEATHER HISTORY GRAPH it shows .27 inches.  This just ruins my rainfall record. 

KCASANBE1
Title: Re: WU - Let us know your issues
Post by: ConligWX on January 06, 2019, 02:04:33 PM
Probably due to WU always breaking something.
I stopped report to them, saves the hassle of getting annoyed at IBM/WU

Sent from my ONEPLUS A6003 using Tapatalk

Title: Re: WU - Let us know your issues
Post by: rormeister on January 07, 2019, 10:51:54 AM
Why is there a discrepancy between rainfall amounts in the SUMMARY and the WEATHER HISTORY GRAPH for the same day.  On January 5th my SUMMARY shows .16 inches of rain.  In the WEATHER HISTORY GRAPH it shows .27 inches.  This just ruins my rainfall record. 

KCASANBE1

Just peeked at my Summary. It's easy for me to spot the problem. I had a 60mph gust yesterday morning at 2:45am. Here's what the summary is telling me for the present conditions:
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Title: Re: WU - Let us know your issues
Post by: Wxman16 on January 07, 2019, 04:13:04 PM
My Acurite 5-in-1 weather station is connected to Weather Underground via PC Connect. When I look at my WU app, it shows me the cumulative rainfall for the month, and not the daily rainfall. How can I change that setting so the daily rainfall appears on the WU app instead?
Title: Re: WU - Let us know your issues
Post by: Mtnviper on January 08, 2019, 10:18:12 AM
My Acurite 5-in-1 weather station is connected to Weather Underground via PC Connect. When I look at my WU app, it shows me the cumulative rainfall for the month, and not the daily rainfall. How can I change that setting so the daily rainfall appears on the WU app instead?

If on a PC,  on your station home page, under the map that shows your station there is Weather History for (Your location and station ID) click out of monthly mode and switch it to Daily Mode.  Hope that helps.
Title: Re: WU - Let us know your issues
Post by: mmorris on January 10, 2019, 05:01:41 AM
KOHBARBE8 is no longer on the WU Map?? Other People stations not showing up. I guess just special station get to be put on the map now.
Title: Re: WU - Let us know your issues
Post by: Ray Proudfoot on January 10, 2019, 02:02:00 PM
There should be three stations showing on this WU map and none are showing including mine.

https://www.wunderground.com/wundermap?lat=53.36&lon=-2.187&wxstn=1&zoom=15&radar=0&sat=0&cam=0&severe=0&fronts=0&lightning=0&sst=0&sstanom=0&fire=0&rep=0&surge=0&tor=0&hur=0&models=0

But when I login to WU and go to my station the small WU map does show these stations. It's hard to understand why these problems are happening especially when the admins are coming on here and liaising with us. Please get the basics right!!

Title: Re: WU - Let us know your issues
Post by: Ray Proudfoot on January 11, 2019, 04:40:20 AM
24 hours on and still my station isn't showing on WU map. I'm fulfilling my side of the deal. Why aren't WU fulfilling theirs? There wouldn't be a need for WU if we didn't provide our data free of charge.
Title: Re: WU - Let us know your issues
Post by: Ray Proudfoot on January 12, 2019, 04:57:19 AM
@WUpm, for the third day running my station and many of those in my area is not appearing on the WUnderground Map. I've been providing data to you for nearly 10 years and it's never been as bad as this.

When I log in to my ISTOCKPO4 account I can see my station and others on the small scale map proving you're getting my data. So why doesn't my station show on the larger WU map?
Title: Re: WU - Let us know your issues
Post by: mcrossley on January 12, 2019, 06:09:54 AM
Even though my station ICHESHIR25 near yours is showing on the wundermap Ray, the station page is a bit wacky - the last updated time keeps jumping around every 20 seconds... eg 30 seconds ago, 3 minutes ago, 9 minutes ago, 3 minutes ago, 8 minutes ago etc and each time the wind direction and speed changes, but I only upload every 5 minutes!

Maybe its got something to do with Cheshire, GB being moved to Gambia in western Africa - my station location is Cheshire, GM on WU! Doesn't feel that warm though! Looks like all UK/GB stations are in GM.
Title: Re: WU - Let us know your issues
Post by: ConligWX on January 12, 2019, 08:00:25 AM
Nearly a year on from the start of this thread and yet more issues arise.....

I really wonder how long before people realise the WU site is not fit for purpose in its current state (over a year)

Nothing has changed on users setups yet WU has decided one way or another that users data is not important enough to stabilise their platform in over a year.

Accepting any old data, since no diligence, or data consistency checks with neighbouring stations is done, yet, everyone gets a gold star no matter what data you send.

This makes a mockery of the data, since integrity has been compromised.

How on earth is one suppose to believe anything on their website? Or better still wait for the day it's all fixed ;)

Sent from my ONEPLUS A6003 using Tapatalk
Title: Re: WU - Let us know your issues
Post by: Ray Proudfoot on January 12, 2019, 08:40:15 AM
Even though my station ICHESHIR25 near yours is showing on the wundermap Ray, the station page is a bit wacky - the last updated time keeps jumping around every 20 seconds... eg 30 seconds ago, 3 minutes ago, 9 minutes ago, 3 minutes ago, 8 minutes ago etc and each time the wind direction and speed changes, but I only upload every 5 minutes!

Maybe its got something to do with Cheshire, GB being moved to Gambia in western Africa - my station location is Cheshire, GM on WU! Doesn't feel that warm though! Looks like all UK/GB stations are in GM.

Mark, where are you looking for that info? Everything about your station looks fine to me. On WU map and lat/lon is okay too. I reckon you must be sending a bung to WU to get on the map!   :grin:
Title: Re: WU - Let us know your issues
Post by: Intheswamp on January 12, 2019, 09:55:21 AM
Even though my station ICHESHIR25 near yours is showing on the wundermap Ray, the station page is a bit wacky - the last updated time keeps jumping around every 20 seconds... eg 30 seconds ago, 3 minutes ago, 9 minutes ago, 3 minutes ago, 8 minutes ago etc and each time the wind direction and speed changes, but I only upload every 5 minutes!

Maybe its got something to do with Cheshire, GB being moved to Gambia in western Africa - my station location is Cheshire, GM on WU! Doesn't feel that warm though! Looks like all UK/GB stations are in GM.
I read an article just the other day about the earth's magnetism increasingly shifting the north pole toward Siberia...so this makes completely good sense, WU is on top of this and putting you where you should be.  Just think how much warmer it is since you've moved down to the equator...just don't forget to wear lots of sunscreen!!!  WU is looking out for YU!!!!!!!!!!!
Title: Re: WU - Let us know your issues
Post by: Intheswamp on January 12, 2019, 10:09:09 AM
Uh, but really.  Does anybody really think that WU/IBM gives a rodents dear-rear about our stations and cameras?  I think that they've given the website over to some nephews and nieces that are wannabe programmers/coders and from time-to-time they dabble in the code.  Maybe have some low-level coder with IBM look in just to be sure it's still showing a presence on the Internet...whether working or not.  Seriously, a $150,000,000,000+ company worrying about whether your weather-cam is showing up...  :roll:

I do wish they'd get their act together, but it'll only happen when someone with some big money, or someone impressionable to that big money, decides they want to get WU back up and running.  In regards to IBM's food pyramid, WU is the rubble laying on the ground around the pyramid's base.  Don't expect great things...or really, anything.

Just my take on it, FWIW.

Title: Re: WU - Let us know your issues
Post by: mcrossley on January 12, 2019, 11:04:15 AM
Mark, where are you looking for that info? Everything about your station looks fine to me. On WU map and lat/lon is okay too. I reckon you must be sending a bung to WU to get on the map!   :grin:
Opening my page now the update times seem to be behaving. The location is on your WU widgets
Title: Re: WU - Let us know your issues
Post by: rormeister on January 12, 2019, 11:49:51 AM
@WUpm, for the third day running my station and many of those in my area is not appearing on the WUnderground Map. I've been providing data to you for nearly 10 years and it's never been as bad as this.

When I log in to my ISTOCKPO4 account I can see my station and others on the small scale map proving you're getting my data. So why doesn't my station show on the larger WU map?
My station is not showing up on the larger "WonderMap" either. I had previously discovered that some stations appeared randomly when at different zoom levels. That is not the case this time. Quite honestly, WU is FUBAR, and we are now just chatting amongst ourselves. It's pretty evident that no-one from WU has participated in this rapture since June of '18. Been a year now with one screw-up after another. The new WU motto must be "We are WU...We don't have to Care". If for some odd reason someone from WU is reading this, our wrath would be greatly lessened if you would just engage with your customers. I for one will not contact Ms. Victoria via e-mail as for certain she is just another talking head from their BM.
Title: Re: WU - Let us know your issues
Post by: Ray Proudfoot on January 12, 2019, 12:30:25 PM
Opening my page now the update times seem to be behaving. The location is on your WU widgets

Ah, I stopped using the widgets ages ago. I see you have a location in yours but mine just says 'No Data' despite uploads have been unbroken in years.
Title: Re: WU - Let us know your issues
Post by: Ray Proudfoot on January 12, 2019, 12:32:44 PM
My station is not showing up on the larger "WonderMap" either. I had previously discovered that some stations appeared randomly when at different zoom levels. That is not the case this time. Quite honestly, WU is FUBAR, and we are now just chatting amongst ourselves. It's pretty evident that no-one from WU has participated in this rapture since June of '18. Been a year now with one screw-up after another. The new WU motto must be "We are WU...We don't have to Care". If for some odd reason someone from WU is reading this, our wrath would be greatly lessened if you would just engage with your customers. I for one will not contact Ms. Victoria via e-mail as for certain she is just another talking head from their BM.

If you have a Facebook account you could always vent your spleen there. At least a site visible to the public might elicit a response.  They seem pretty active there. I've posted and await publication of my post.
https://www.facebook.com/wunderground/
Title: Re: WU - Let us know your issues
Post by: Ray Proudfoot on January 17, 2019, 04:30:27 AM
Hello Sean and Ben. Nice to see some representation from WU here. My No 1 priority is to see my station show up on the WU Map. I upload all my data to you and that is visible on my ISTOCKPO4 account. I even see my station (and others) shown on the small WU Map on my own page. But it refuses to show on the main WU map.

Good luck!
Title: Re: WU - Let us know your issues
Post by: Ray Proudfoot on January 18, 2019, 07:48:40 AM
Well it would seem Sean and Ben have been abducted by aliens. Either that or just false promises about trying to fix things.

My guess is it's the latter. What was once a premier service is now bargain basement without the bargain part! Shambles!
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on January 18, 2019, 04:16:58 PM
Hi Folks

Apologies for drifting away from this thread.  Ben has as many of you noticed left the company.  I'm not sure who sean is.  No one by that name has been at WU for a while.

Anyway.  I'm looking into why some stations that should be appearing on the wundermap are not.  Specifically ISTOCKPO4 is confusing me.    Hopefully we'll have this resolved soon.
Title: Re: WU - Let us know your issues
Post by: Ray Proudfoot on January 18, 2019, 06:03:25 PM
Hi Folks

Apologies for drifting away from this thread.  Ben has as many of you noticed left the company.  I'm not sure who sean is.  No one by that name has been at WU for a while.

Anyway.  I'm looking into why some stations that should be appearing on the wundermap are not.  Specifically ISTOCKPO4 is confusing me.    Hopefully we'll have this resolved soon.

That's mine! Hope you can get it visible again. I didn't know Ben had left. Hopefully you'll be sticking around to pick up on all the requests people have asked for.
Title: Re: WU - Let us know your issues
Post by: raul_sbd on January 18, 2019, 06:10:07 PM
Hi Folks

Apologies for drifting away from this thread.  Ben has as many of you noticed left the company.  I'm not sure who sean is.  No one by that name has been at WU for a while.

Anyway.  I'm looking into why some stations that should be appearing on the wundermap are not.  Specifically ISTOCKPO4 is confusing me.    Hopefully we'll have this resolved soon.

Hello could you have a look at the issues I’m facing with my isale43 station?

First one is with Wunderground on my iPad not displaying indoor temp/humidity. All the parameters show ok but not the indoor temp/hum. Looking on another forum found out that I had to tick the box on cumulus 1.9.4 build 1099 internet settings. I have done that but now still 1h after not displaying the indoor temp. It shows the temp as -18c and says no data available. Data shows fine on my website www.raulsbd.co.uk

Then my webcam is not appearing on the map of webcams although displays fine on the wunderground website and on the WunderStation iOS app.
My weather station ISALE43 displays fine on the stations map is just my webcam associated to the station doesn’t display on the map webcam layer.

Please could you help me?

Many thanks
Title: Re: WU - Let us know your issues
Post by: WheatonRon on January 18, 2019, 07:17:34 PM
I noticed on the individual WU station pages it still shows how many times someone has viewed a particular station since January 1, 2019, but now all stations apparently show they have been viewed but 1 time—“PWS viewed 1 time since January 1, 2019”. Not sure why this count is important in the first place so it should be corrected to have the correct count, like it apparently was before, OR deleted as showing 1 visit for all individual stations is clearly wrong!
Title: Re: WU - Let us know your issues
Post by: Mtnviper on January 18, 2019, 08:15:44 PM
Hi Folks

Apologies for drifting away from this thread.  Ben has as many of you noticed left the company.  I'm not sure who sean is.  No one by that name has been at WU for a while.

Anyway.  I'm looking into why some stations that should be appearing on the wundermap are not.  Specifically ISTOCKPO4 is confusing me.    Hopefully we'll have this resolved soon.

Is it Aprils fools day already?
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on January 18, 2019, 09:06:16 PM
been here for 15 years, probably not going anywhere any time soon :)

Hi Folks

Apologies for drifting away from this thread.  Ben has as many of you noticed left the company.  I'm not sure who sean is.  No one by that name has been at WU for a while.

Anyway.  I'm looking into why some stations that should be appearing on the wundermap are not.  Specifically ISTOCKPO4 is confusing me.    Hopefully we'll have this resolved soon.

That's mine! Hope you can get it visible again. I didn't know Ben had left. Hopefully you'll be sticking around to pick up on all the requests people have asked for.
Title: Re: WU - Let us know your issues
Post by: Ray Proudfoot on January 19, 2019, 05:06:03 AM
been here for 15 years, probably not going anywhere any time soon :)

Saturday morning here in England and even fewer stations are now visible in my area. Also, why is the map loaded twice? Seems pointless. Using Firefox v64.0.2 on Windows 10 Pro 64-bit.

Glad to hear you're not going anywhere else soon. What's your name?
Title: Re: WU - Let us know your issues
Post by: galfert on January 19, 2019, 05:38:37 AM
been here for 15 years, probably not going anywhere any time soon :)

Saturday morning here in England and even fewer stations are now visible in my area. Also, why is the map loaded twice? Seems pointless. Using Firefox v64.0.2 on Windows 10 Pro 64-bit.

Glad to hear you're not going anywhere else soon. What's your name?

His name is Tim.

Tim,
Glad to have you back! My station KFLWINTE111 has also disappeared. I also when are MADIS stations going to show back up on the Wundermap? They have been gone since around June/July 2018.


Title: Re: WU - Let us know your issues
Post by: gwwilk on January 19, 2019, 06:41:05 AM
Most of our local stations have disappeared from the Blunder(Wunder)Map, so I've removed the BlunderMap link from my menu system.  It appears that only the last 150 or so stations numbered from KLNKNE100 or so on up are on their BlunderMap.

They still receive my station's data, but the only links to WU on my site are to my station.

BTW, their FAQ lists the possible reasons for stations disappearing from the BlunderMap, and longevity isn't one of them.  They leave us with the impression that it's a QC issue, which is laughable.  After all, local variability, aka 'microclimate', is one of the foremost reasons we have our own weather systems.
Title: Re: WU - Let us know your issues
Post by: tmabell on January 19, 2019, 08:25:18 AM
Jerry,

You make a very good point here.  The big guys seem to forget that the whole point of Backyard Weather Stations is to monitor the micro-climate which can vary remarkably sometimes within a rather small geographical area.  Readings in one's backyard are not expected to mirror those of surrounding stations, especially the "official" observations from a nearby airport.  This is not a handicap or an undesirable side effect.  It is exactly what we want.
Title: Re: WU - Let us know your issues
Post by: mcrossley on January 19, 2019, 08:54:08 AM
I notice that the stations that are missing from wundermap also have no data on their PWS Widgets, and those that do, do :)
Title: Re: WU - Let us know your issues
Post by: rormeister on January 19, 2019, 10:54:00 AM
1) I'm not sure who sean is.  No one by that name has been at WU for a while.

2) Anyway.  I'm looking into why some stations that should be appearing on the wundermap are not.  Specifically ISTOCKPO4 is confusing me.    Hopefully we'll have this resolved soon.
@1 this guy (probably took a bullet)
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@2 As of 7:50am PST there are a total of 0 (zero) stations on the WonderMap
<edit> after multiple page refreshes, the few are back.  I still think it has to do with a change in the zoom of the page where it would drop many pins as you zoom in. Now they're just gone.
Title: Re: WU - Let us know your issues
Post by: gwwilk on January 19, 2019, 12:54:17 PM
My take on this:

Weather Underground has been victimized by acquisition.  Often when companies are acquired the clueless new owners want to insert their own management who have no idea what their underlings do nor do they understand how they do it.  Hence in order to assert their dominance new managers force their reportees to follow the new prescribed goals, objectives, and protocols which often run quite counter to the normal functioning of the acquired organization.

Hence the tendency of an acquiring company to break things.  Many times after the destruction is nearly complete the acquiring organization abandons all pretense of continuing the acquired entity's business as usual.  They wanted only a piece of it, got what they wanted, and to he!! with any prior functionality.  Hence WU's current sorry state.

If WU continues to behave as it does now, I will stop playing IBM's game and end my WU data feed after 18 years.

Edit 2019 Jan 25:  Several days ago WU resolved the issue with local PWS visibility and access via WunderMap which now appears to be working normally again.  My WebCam link on WunderMap works in all browsers except Chrome, so I can't blame the WunderMap's webcam link's dysfunction in Chrome on WU.  Rather Chrome appears to be the culprit.

Don't forget to login by clicking on the three horizontal bars in the upper right corner of WunderMap.  This will enable you to personalize your view of the WunderMap by clicking on 'Save Prefs', which does indeed just that.  Naturally as a contributor to WU your account will be ad-free once you've logged in.
Title: Re: WU - Let us know your issues
Post by: WheelinDealin on January 19, 2019, 01:53:50 PM
My station is also missing from the larger Wundermap, even though I just received my 1st ever gold star.

https://www.wunderground.com/personal-weather-station/dashboard?ID=KCAFALLB91
Title: Re: WU - Let us know your issues
Post by: Mtnviper on January 19, 2019, 03:35:03 PM
Hi Folks

Apologies for drifting away from this thread.  Ben has as many of you noticed left the company.  I'm not sure who sean is.  No one by that name has been at WU for a while.

Anyway.  I'm looking into why some stations that should be appearing on the wundermap are not.  Specifically ISTOCKPO4 is confusing me.    Hopefully we'll have this resolved soon.

I wunder why my station is absent.  Can you Specifically look into why my station (KCASANBE1) is not on the wundermap?
Title: Re: WU - Let us know your issues
Post by: Ray Proudfoot on January 20, 2019, 04:40:41 AM
To Tim,

Daily progress report. Sunday 09:40 GMT. My weather station - ISTOCKPO4 - still not appearing on WU Map despite it appearing on the mini version when I access my station on WU. And the double-loading of the map continues. Do others see this?
Title: Re: WU - Let us know your issues
Post by: editorizer on January 20, 2019, 05:24:25 AM
Personal Weather Station Info
Weather Station ID: KNCFAYET25

Station Name: Montclair

Latitude / Longitude: N 35 ° 3 ' 7 '', W 78 ° 57 ' 42 ''
Elevation: 223

City: Fayetteville
State: NC

Hardware: AcuRite Pro Weather Center

Software: VISReader 3.8.0.2

Been off all maps for well over 2 years. My PWS should be passing QC with NO problem. Any help would be fantastic- but it's been so long now I really don't expect a miracle.
Title: Re: WU - Let us know your issues
Post by: Ray Proudfoot on January 20, 2019, 07:43:48 AM
This is the crazy bit I don't understand and I'd love it if Tim could esplain it. Here's a screenshot of my station when viewed in the WU website. Notice my station is circled. So you can display it on that small map but not on the main WU one. Why not?

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Title: Re: WU - Let us know your issues
Post by: editorizer on January 20, 2019, 09:30:29 AM
Post the wundermap direct link. I can't seem to search for stations. Also, did you notice that your PWS has only been viewed 1 time. Mine was about 86 times yesterday and today it says 1 time. I checked many other stations and they all say 1 time??
Title: Re: WU - Let us know your issues
Post by: Mtnviper on January 20, 2019, 10:17:46 AM
On the forecast page, today tab,  the satellite map is not a satellite map.
Title: Re: WU - Let us know your issues
Post by: Ray Proudfoot on January 20, 2019, 10:26:15 AM
Post the wundermap direct link. I can't seem to search for stations. Also, did you notice that your PWS has only been viewed 1 time. Mine was about 86 times yesterday and today it says 1 time. I checked many other stations and they all say 1 time??

Assuming your referring to me here's my link:-
https://www.wunderground.com/personal-weather-station/dashboard?ID=ISTOCKPO4

But thanks to Mark Crossley it might be fixed. I turned off Rapid Fire updates as he suggested. Within 15 mins my station is showing on WU map again.

This should be something WU staff can fix. I've had that option set in Cumulus for years!

And yes, I did notice my visit count has been reset to 1. Another bug to fix.
Title: Re: WU - Let us know your issues
Post by: PaulMy on January 20, 2019, 10:34:43 AM
Glad your visible again Ray,
Quote
Also, did you notice that your PWS has only been viewed 1 time. Mine was about 86 times yesterday and today it says 1 time. I checked many other stations and they all say 1 time??
The number of times viewed has never been, in the 10 years I have observed, the number of times that page has been opened.  At best, if it is working, it is a count of the number of times an area, city or region, has been looked at.  If your station was one listed in that view it was a view count.  The significance of Views is a fallacy!

Enjoy,
Paul
Title: Re: WU - Let us know your issues
Post by: galfert on January 20, 2019, 12:03:14 PM

But thanks to Mark Crossley it might be fixed. I turned off Rapid Fire updates as he suggested. Within 15 mins my station is showing on WU map again.

This should be something WU staff can fix. I've had that option set in Cumulus for years!


Good we now know what the issue is with the disappearing stations from Wundermap. Can we get some confirmation from those that Rapid Fire that their stations are gone off the map? Chime in people. I have a few stations. My WS-2902A is set to Rapid Fire and it can't be disabled...that is just how often it uploads (every 16 seconds). My Meteobridge has the ability to set WU upload to various upload intervals (different WU ID). I'll experiment with different setting and report back.

This needs to be something that WU fixes hopefully soon. Some stations have the option to set the upload interval but others don't. Besides Rapid Fire is something that has been around for years, and it makes no sense to disable that feature.
Title: Re: WU - Let us know your issues
Post by: Ray Proudfoot on January 20, 2019, 12:10:44 PM
Thanks Paul. Yes, it's definitely associated with Rapid Fire being enabled. I turned it back on and within a few minutes my symbol had disappeared again. It's now off until WU can fix the problem.

Notice to all who don't have their station showing on WU Map. Turn off Rapid Fire in your weather software.
Title: Re: WU - Let us know your issues
Post by: OldAlaskaGuy on January 20, 2019, 01:22:06 PM
I went to my WU station page and there used to be a way to enable/disable rapid fire in settings. That option is no longer there. Can this be done by lengthening the reporting interval? It is now set to 1 minute with the IP Tools software. It is obvious that WU is making changes eg; the hit counter as well. Sigh........
Title: Re: WU - Let us know your issues
Post by: Ray Proudfoot on January 20, 2019, 02:58:05 PM
I went to my WU station page and there used to be a way to enable/disable rapid fire in settings. That option is no longer there. Can this be done by lengthening the reporting interval? It is now set to 1 minute with the IP Tools software. It is obvious that WU is making changes eg; the hit counter as well. Sigh........

You need to turn off the option in the program you use to provide data to WU. For me it's Cumulus. It's not in WU itself.
Title: Re: WU - Let us know your issues
Post by: SWX on January 20, 2019, 08:06:24 PM
My station’s gone from the WunderMap now as well, this is in addition to the ongoing “other map” disappearance.

This is what I see on the other map, a purple circle:
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And to the east you see a station reporting 5°F and another reporting 64°F, there’s also another (out of frame) that alternates between positive/negative 140°F. WU’s QC system hasn’t escaped the bugs plaguing everything else it seems.
Title: Re: WU - Let us know your issues
Post by: editorizer on January 21, 2019, 04:35:34 AM
WOW - what a mess WU has become. VIS reader has no way of disabling 18 sec. reporting that I can find. However, If memory serves me - there once was a tick mark to enable/disable that function.
Title: Re: WU - Let us know your issues
Post by: galfert on January 21, 2019, 06:47:19 AM
From testing with my Meteobridge uploading to WU every 30 seconds causes station to disappear from Wundermap. Changing WU upload to every 1 minute and you almost instantly show back up on Wundermap.
Title: Re: WU - Let us know your issues
Post by: WonderWX on January 21, 2019, 08:10:15 AM
From testing with my Meteobridge uploading to WU every 30 seconds causes station to disappear from Wundermap. Changing WU upload to every 1 minute and you almost instantly show back up on Wundermap.

Good info, thank you!
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on January 21, 2019, 12:37:14 PM
Hmm.   Thanks for that data point.   That should not matter, but it is possible that something in the rapidfire payload is messing up sending to our geospatial server.  Everything else seems to work fine...

From testing with my Meteobridge uploading to WU every 30 seconds causes station to disappear from Wundermap. Changing WU upload to every 1 minute and you almost instantly show back up on Wundermap.
Title: Re: WU - Let us know your issues
Post by: Ray Proudfoot on January 21, 2019, 02:19:57 PM
Hmm.   Thanks for that data point.   That should not matter, but it is possible that something in the rapidfire payload is messing up sending to our geospatial server.  Everything else seems to work fine...

Not quite. Visitor counter is stuck at 1.
Title: Re: WU - Let us know your issues
Post by: konz on January 21, 2019, 02:40:35 PM
Hmm.   Thanks for that data point.   That should not matter, but it is possible that something in the rapidfire payload is messing up sending to our geospatial server.  Everything else seems to work fine...

Also, on the WebCam page, the first day of EVERY month is missing the weather icon...it's been like this for years and every month or so someone posts about it.  Never changes.

https://www.wunderground.com/webcams/konz/1/show.html

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Title: Re: WU - Let us know your issues
Post by: quailvalleywx on January 21, 2019, 04:16:03 PM
From testing with my Meteobridge uploading to WU every 30 seconds causes station to disappear from Wundermap. Changing WU upload to every 1 minute and you almost instantly show back up on Wundermap.
Good find! Thanks.  Someone probably put code in to check for last update time to drop stations with stale data when they are updated every minute and used a '<' when it should have been a '>'  :-(
Title: Re: WU - Let us know your issues
Post by: jfowler on January 21, 2019, 07:38:18 PM
We were assigned  an IP address by AWS and our log files are filling up with thousands of GET requests, like:
    GET http://weatherstation.wunderground.com:80/weatherstation/updateweatherstation.php?.......
or
   GET http://rtupdate.wunderground.com:80/weatherstation/updateweatherstation.php?......

Our org has nothing to do with wunderground so this web traffic is not wanted and I am guessing there could be some issues with users updating their stations as of 26 days ago?   Who can help me sort this one out?

Examples of PWS not working as a result ...
https://www.wunderground.com/personal-weather-station/dashboard?ID=KWISOUTH19
https://www.wunderground.com/personal-weather-station/dashboard?ID=IAUCKLAN452
...
...
x100s
Title: Re: WU - Let us know your issues
Post by: OldAlaskaGuy on January 21, 2019, 07:46:49 PM
From testing with my Meteobridge uploading to WU every 30 seconds causes station to disappear from Wundermap. Changing WU upload to every 1 minute and you almost instantly show back up on Wundermap.
Good find! Thanks.  Someone probably put code in to check for last update time to drop stations with stale data when they are updated every minute and used a '<' when it should have been a '>'  :-(
My station is reporting at 1 minute intervals and does not show on the Wundermap. It still shows on my station page and the gold star returned yesterday.
Title: Re: WU - Let us know your issues
Post by: galfert on January 21, 2019, 09:21:01 PM
We were assigned  an IP address by AWS and our log files are filling up with thousands of GET requests, like:
    GET http://weatherstation.wunderground.com:80/weatherstation/updateweatherstation.php?.......
or
   GET http://rtupdate.wunderground.com:80/weatherstation/updateweatherstation.php?......

Our org has nothing to do with wunderground so this web traffic is not wanted and I am guessing there could be some issues with users updating their stations as of 26 days ago?   Who can help me sort this one out?

Examples of PWS not working as a result ...
https://www.wunderground.com/personal-weather-station/dashboard?ID=KWISOUTH19
https://www.wunderground.com/personal-weather-station/dashboard?ID=IAUCKLAN452
...
...
x100s

That is indeed very interesting. What could be happening is that Weather Underground has messed up their DNS tables and perhaps has a typo in the DNS zone with your IP address in there instead of theirs. When you do an DNS nslookup you can see the IP addresses that resolve for weatherstation.wunderground.com and rtupdate.wunderground.com. Do one of these IP addresses belong to you? 54.68.202.145 or 54.68.5.241. If one of these IP addresses don't belong to you then the screw up is probably with Amazon AWS services as you and Weather Underground seem to both be using AWS.

The following nslookup results are the same for rtupdate.wunderground.com as they are for weatherstation.wunderground.com

>nslookup weatherstation.wunderground.com 8.8.8.8
Server:  google-public-dns-a.google.com
Address:  8.8.8.8

Non-authoritative answer:
Name:    prod-pws-ng-ingest-368531364.us-west-2.elb.amazonaws.com
Addresses:  54.68.202.145
          54.68.5.241
Aliases:  weatherstation.wunderground.com
          rtupdate.wunderground.com


Title: Re: WU - Let us know your issues
Post by: jfowler on January 21, 2019, 10:04:59 PM
We were assigned  an IP address by AWS and our log files are filling up with thousands of GET requests, like:
    GET http://weatherstation.wunderground.com:80/weatherstation/updateweatherstation.php?.......
or
   GET http://rtupdate.wunderground.com:80/weatherstation/updateweatherstation.php?......

Our org has nothing to do with wunderground so this web traffic is not wanted and I am guessing there could be some issues with users updating their stations as of 26 days ago?   Who can help me sort this one out?

Examples of PWS not working as a result ...
https://www.wunderground.com/personal-weather-station/dashboard?ID=KWISOUTH19
https://www.wunderground.com/personal-weather-station/dashboard?ID=IAUCKLAN452
...
...
x100s

That is indeed very interesting. What could be happening is that Weather Underground has messed up their DNS tables and perhaps has a typo in the DNS zone with your IP address in there instead of theirs. When you do an DNS nslookup you can see the IP addresses that resolve for weatherstation.wunderground.com and rtupdate.wunderground.com. Do one of these IP addresses belong to you? 54.68.202.145 or 54.68.5.241. If one of these IP addresses don't belong to you then the screw up is probably with Amazon AWS services as you and Weather Underground seem to both be using AWS.

The following nslookup results are the same for rtupdate.wunderground.com as they are for weatherstation.wunderground.com

>nslookup weatherstation.wunderground.com 8.8.8.8
Server:  google-public-dns-a.google.com
Address:  8.8.8.8

Non-authoritative answer:
Name:    prod-pws-ng-ingest-368531364.us-west-2.elb.amazonaws.com
Addresses:  54.68.202.145
          54.68.5.241
Aliases:  weatherstation.wunderground.com
          rtupdate.wunderground.com

The DNS seems to resolve correctly for the to sites in question.  My guess is that an old version of software pushed out code that used an IP vs hostname?  At some point, wunderground.com released their "elastic IP" (AWS term) and we picked it up.  The IP is different enough that it doesn't look like a fat finger.  I don't really think this is an AWS issue.  Could be a cached dns entry, but enough time has gone by that I might rule that out too.

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Title: Re: WU - Let us know your issues
Post by: galfert on January 21, 2019, 10:44:31 PM
We were assigned  an IP address by AWS and our log files are filling up with thousands of GET requests, like:
    GET http://weatherstation.wunderground.com:80/weatherstation/updateweatherstation.php?.......
or
   GET http://rtupdate.wunderground.com:80/weatherstation/updateweatherstation.php?......

Our org has nothing to do with wunderground so this web traffic is not wanted and I am guessing there could be some issues with users updating their stations as of 26 days ago?   Who can help me sort this one out?

Examples of PWS not working as a result ...
https://www.wunderground.com/personal-weather-station/dashboard?ID=KWISOUTH19
https://www.wunderground.com/personal-weather-station/dashboard?ID=IAUCKLAN452
...
...
x100s

That is indeed very interesting. What could be happening is that Weather Underground has messed up their DNS tables and perhaps has a typo in the DNS zone with your IP address in there instead of theirs. When you do an DNS nslookup you can see the IP addresses that resolve for weatherstation.wunderground.com and rtupdate.wunderground.com. Do one of these IP addresses belong to you? 54.68.202.145 or 54.68.5.241. If one of these IP addresses don't belong to you then the screw up is probably with Amazon AWS services as you and Weather Underground seem to both be using AWS.

The following nslookup results are the same for rtupdate.wunderground.com as they are for weatherstation.wunderground.com

>nslookup weatherstation.wunderground.com 8.8.8.8
Server:  google-public-dns-a.google.com
Address:  8.8.8.8

Non-authoritative answer:
Name:    prod-pws-ng-ingest-368531364.us-west-2.elb.amazonaws.com
Addresses:  54.68.202.145
          54.68.5.241
Aliases:  weatherstation.wunderground.com
          rtupdate.wunderground.com

The DNS seems to resolve correctly for the to sites in question.  My guess is that an old version of software pushed out code that used an IP vs hostname?  At some point, wunderground.com released their "elastic IP" (AWS term) and we picked it up.  The IP is different enough that it doesn't look like a fat finger.  I don't really think this is an AWS issue.  Could be a cached dns entry, but enough time has gone by that I might rule that out too.

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The elastic IP situation makes sense then. Seems to me that weather station hardware/software was coded to use these IP addresses rather than CNAMES then there is a big problem. Because it will then take the effort of these other weather hardware/software companies to fix it and there is nothing Weather Underground can then do to fix the problem. Unless some effort with Amazon can be done where they get that elastic IP back from you that has it now. It could also be much worse if there is more than one elastic IP address that went elsewhere and ended up with multiple other Amazon AWS clients.

But all this must be unrelated to the stations that only are dropping off the Wundermap. Because stations that have only dropped from the Wundermap are still successfully sending data and WU is getting the data and the WU station dashboards are working.
Title: Re: WU - Let us know your issues
Post by: galfert on January 22, 2019, 12:16:24 AM
WU station dashboard no longer shows monthly view count at all. I believe it isn't that it was removed because it wasn't working and was stuck at 1 view. I believe it was removed because of their API licensing terms that recently went into effect. In fact I believe the counter stopped working because of the API policy changes. Regardless the feature is gone. Go look....it isn't there anymore! Buh Bye.
Title: Re: WU - Let us know your issues
Post by: WSWeather on January 22, 2019, 01:47:47 AM
Yeah that just happened in the last 24 hours or less.  Evidently the preferred means to fix a broken feature now is to remove it entirely.
Title: Re: WU - Let us know your issues
Post by: mcrossley on January 22, 2019, 06:01:59 AM

The DNS seems to resolve correctly for the to sites in question.  My guess is that an old version of software pushed out code that used an IP vs hostname?  At some point, wunderground.com released their "elastic IP" (AWS term) and we picked it up.  The IP is different enough that it doesn't look like a fat finger.  I don't really think this is an AWS issue.  Could be a cached dns entry, but enough time has gone by that I might rule that out too.
If you look at the full URLs you are receiving they should have the station type embedded in there. Is there anything common about them that gives a clue?
Title: Re: WU - Let us know your issues
Post by: galfert on January 22, 2019, 06:57:11 AM

The DNS seems to resolve correctly for the to sites in question.  My guess is that an old version of software pushed out code that used an IP vs hostname?  At some point, wunderground.com released their "elastic IP" (AWS term) and we picked it up.  The IP is different enough that it doesn't look like a fat finger.  I don't really think this is an AWS issue.  Could be a cached dns entry, but enough time has gone by that I might rule that out too.
If you look at the full URLs you are receiving they should have the station type embedded in there. Is there anything common about them that gives a clue?

If you follow the two examples one is an Ambient WS-900-IP and the other one just says "other" for type.

Jfowler,
Please post some more examples.
Title: Re: WU - Let us know your issues
Post by: jfowler on January 22, 2019, 11:17:46 AM

The DNS seems to resolve correctly for the to sites in question.  My guess is that an old version of software pushed out code that used an IP vs hostname?  At some point, wunderground.com released their "elastic IP" (AWS term) and we picked it up.  The IP is different enough that it doesn't look like a fat finger.  I don't really think this is an AWS issue.  Could be a cached dns entry, but enough time has gone by that I might rule that out too.
If you look at the full URLs you are receiving they should have the station type embedded in there. Is there anything common about them that gives a clue?

If you follow the two examples one is an Ambient WS-900-IP and the other one just says "other" for type.

Please post some more examples.

In a five minute sampling, about 145 unique ID's sent a few thousand GET requests. One of the fields in the query string is "softwaretype".  This list describes the softwaretypes seen:
AMBWeatherV3.0.3
Cumulus%20v3.0.0
EasyWeatherV1.1.4
Rainwise%20IP-100
Weather%20logger%20V1.0
Weather%20logger%20V2.1.8
Weather%20logger%20V2.1.9
Weather%20logger%20V3.0.2
Weather%20logger%20V3.0.7
Weather%20logger%20V3.0.8
WeatherStationV2.2.14
WH2600%20V4.0.7
WH2600%20V4.3.1
WH2600%20V4.3.6
WH2600%20V4.4.0
WH2600%20V4.4.2
WH2602%20V4.4.4
WH2602%20V4.4.5
WH2602%20V4.4.7
WH2602%20V4.4.9
WH2602%20V4.5.1
wview-5.20.2
X320M%20Rev:%201.04
X320M%20Rev:%201.05


The actual URLs look something like this:
"GET http://rtupdate.wunderground.com:80/weatherstation/updateweatherstation.php?ID=KCAMARIP71&XXXXXXXX=xxxxxxxxxx&tempf=45.1&humidity=83&dewptf=40.3&windchillf=45.1&winddir=264&windspeedmph=2.68&windgustmph=5.37&rainin=0.00&dailyrainin=0.09&weeklyrainin=0.09&monthlyrainin=8.08&yearlyrainin=8.08&indoortempf=48.2&indoorhumidity=72&baromin=29.9
8&lowbatt=0&dateutc=2019-01-21%2023:49:59&softwaretype=WH2600%20V4.3.6&action=updateraw&realtime=1&rtfreq=5 HTTP/1.0"
Title: Re: WU - Let us know your issues
Post by: mcrossley on January 22, 2019, 12:27:57 PM
So nothing unique there, could there be a stale DNS entry around?
The URLs are using a domain name, so they are not connecting via IP, and I know Cumulus uses the domain name.
Title: Re: WU - Let us know your issues
Post by: Mtnviper on January 22, 2019, 12:31:28 PM
Hmm.   Thanks for that data point.   That should not matter, but it is possible that something in the rapidfire payload is messing up sending to our geospatial server.  Everything else seems to work fine...

From testing with my Meteobridge uploading to WU every 30 seconds causes station to disappear from Wundermap. Changing WU upload to every 1 minute and you almost instantly show back up on Wundermap.
I can confirm this.  I use Meteobridge and changed upload from every 5 seconds to every minute and that put me back on the Wundermap. I would rather upload every 5 seconds.
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on January 22, 2019, 12:57:29 PM
All,

rapidfire stations now appear on the map!
I know we aren't able to be as responsive as you like to all of these issues, but i hope you can be patient with us, our small team is dedicated to making sure that the products we continue to offer work as you expect them to.

Some other things.  You may have noticed the station views counter went away.  This has always been broken.  It was a sort of fun project for one of our engineers years ago, and it never really consistently worked right.  It will not appear on the new version of the PWS page, so now that it is broken, we have decided to remove it.



Title: Re: WU - Let us know your issues
Post by: BKS97 on January 22, 2019, 01:04:06 PM
All,

rapidfire stations now appear on the map!
I know we aren't able to be as responsive as you like to all of these issues, but i hope you can be patient with us, our small team is dedicated to making sure that the products we continue to offer work as you expect them to.

Some other things.  You may have noticed the station views counter went away.  This has always been broken.  It was a sort of fun project for one of our engineers years ago, and it never really consistently worked right.  It will not appear on the new version of the PWS page, so now that it is broken, we have decided to remove it.

Thanks for fixing the map problem and letting us know about the removal of the counter.  I’m looking forward to seeing the new version of the PWS page.
Title: Re: WU - Let us know your issues
Post by: WheatonRon on January 22, 2019, 01:07:35 PM
All,

rapidfire stations now appear on the map!
I know we aren't able to be as responsive as you like to all of these issues, but i hope you can be patient with us, our small team is dedicated to making sure that the products we continue to offer work as you expect them to.

Some other things.  You may have noticed the station views counter went away.  This has always been broken.  It was a sort of fun project for one of our engineers years ago, and it never really consistently worked right.  It will not appear on the new version of the PWS page, so now that it is broken, we have decided to remove it.

I think WU did the right thing to remove the count function—it was unreliable and not sure it provided any useful information. It was kinda fun while it lasted though!
Title: Re: WU - Let us know your issues
Post by: gwwilk on January 22, 2019, 01:10:23 PM
Thanks so much for taking care of this.  My station (https://www.wunderground.com/personal-weather-station/dashboard?ID=KNELINCO5) is back on the WunderMap.

Much appreciated! =D&gt; \:D/ =D&gt;
Title: Re: WU - Let us know your issues
Post by: Ray Proudfoot on January 22, 2019, 02:44:07 PM
All, rapidfire stations now appear on the map!
I know we aren't able to be as responsive as you like to all of these issues, but i hope you can be patient with us, our small team is dedicated to making sure that the products we continue to offer work as you expect them to.

Thank you for fixing rapid fire. I can live without the visit counter.
Title: Re: WU - Let us know your issues
Post by: rormeister on January 22, 2019, 03:18:23 PM
I too am back on the WunderMap. What is the criteria for a particular station to appear based on different zoom settings?  My station does not appear until I zoom in one notch.
Title: Re: WU - Let us know your issues
Post by: galfert on January 22, 2019, 03:36:42 PM
I too am back on the WunderMap. What is the criteria for a particular station to appear based on different zoom settings?  My station does not appear until I zoom in one notch.

From my experience I think it is luck and random depending on where you start on the map and depending on how many neighbors you have and how close they are. On the other older map the stations with earliest 1st online date (longest history) took precedence. On the current map it kinda seems like mixed results. Definitely not weather data quality related.
Title: Re: WU - Let us know your issues
Post by: editorizer on January 22, 2019, 04:10:09 PM
https://www.wunderground.com/personal-weather-station/dashboard?ID=KNCFAYET25
I know this is a case by case issue. Still NOT on any map. Can you please take a look????


All,

rapidfire stations now appear on the map!
I know we aren't able to be as responsive as you like to all of these issues, but i hope you can be patient with us, our small team is dedicated to making sure that the products we continue to offer work as you expect them to.

Some other things.  You may have noticed the station views counter went away.  This has always been broken.  It was a sort of fun project for one of our engineers years ago, and it never really consistently worked right.  It will not appear on the new version of the PWS page, so now that it is broken, we have decided to remove it.
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on January 22, 2019, 04:53:40 PM
I see your station on wundermap
https://www.wunderground.com/wundermap?lat=35.052&lon=-78.962&zoom=13&tl.play=0&tl.spd=2&groupSevere=1&groupHurricane=1&groupFire=1&groupCamsPhotos=1&groupRealEstate=1&eyedropper=0&extremes=0&fault=0&favs=0&femaflood=0&fire=0&firewfas=0&fissures=0&fronts=0&hurrevac=0&hur=0&labels=0&lightning=0&livesurge=0&mm=0&ndfd=0&rad=1&rad.num=1&rad.spd=25&rad.opa=81&rad.type=00Q&rad.type2=&rad.smo=1&rad.noc=1&rad.stm=0&dir=1&dir.mode=driving&sst=0&sat=0&seismicrisk=0&svr=0&ski=0&snowfall=0&stateLines=0&stormreports=0&tor=0&tfk=0&tsunami=0&riv=0&wxsn=0&cams=0&pix=0

Hang tight for the other map, that still on the old system and we're not updating that.

https://www.wunderground.com/personal-weather-station/dashboard?ID=KNCFAYET25
I know this is a case by case issue. Still NOT on any map. Can you please take a look????


All,

rapidfire stations now appear on the map!
I know we aren't able to be as responsive as you like to all of these issues, but i hope you can be patient with us, our small team is dedicated to making sure that the products we continue to offer work as you expect them to.

Some other things.  You may have noticed the station views counter went away.  This has always been broken.  It was a sort of fun project for one of our engineers years ago, and it never really consistently worked right.  It will not appear on the new version of the PWS page, so now that it is broken, we have decided to remove it.
Title: Re: WU - Let us know your issues
Post by: editorizer on January 22, 2019, 05:38:31 PM
Thanks for taking a look. Been off the grid for years.

I see your station on wundermap
https://www.wunderground.com/wundermap?lat=35.052&lon=-78.962&zoom=13&tl.play=0&tl.spd=2&groupSevere=1&groupHurricane=1&groupFire=1&groupCamsPhotos=1&groupRealEstate=1&eyedropper=0&extremes=0&fault=0&favs=0&femaflood=0&fire=0&firewfas=0&fissures=0&fronts=0&hurrevac=0&hur=0&labels=0&lightning=0&livesurge=0&mm=0&ndfd=0&rad=1&rad.num=1&rad.spd=25&rad.opa=81&rad.type=00Q&rad.type2=&rad.smo=1&rad.noc=1&rad.stm=0&dir=1&dir.mode=driving&sst=0&sat=0&seismicrisk=0&svr=0&ski=0&snowfall=0&stateLines=0&stormreports=0&tor=0&tfk=0&tsunami=0&riv=0&wxsn=0&cams=0&pix=0

Hang tight for the other map, that still on the old system and we're not updating that.

https://www.wunderground.com/personal-weather-station/dashboard?ID=KNCFAYET25
I know this is a case by case issue. Still NOT on any map. Can you please take a look????


All,

rapidfire stations now appear on the map!
I know we aren't able to be as responsive as you like to all of these issues, but i hope you can be patient with us, our small team is dedicated to making sure that the products we continue to offer work as you expect them to.

Some other things.  You may have noticed the station views counter went away.  This has always been broken.  It was a sort of fun project for one of our engineers years ago, and it never really consistently worked right.  It will not appear on the new version of the PWS page, so now that it is broken, we have decided to remove it.
Title: Re: WU - Let us know your issues
Post by: ocala on January 22, 2019, 06:37:06 PM
For a long time now when I try to save the Wundermap with the dark map option it never saves it. It always goes back to terrain. I use the save pref button and it says saved but it never does.
Any ideas?
Title: Re: WU - Let us know your issues
Post by: WSWeather on January 22, 2019, 10:50:47 PM
I see your station on wundermap

Hang tight for the other map, that still on the old system and we're not updating that.


You mean we're going to be stuck with that ridiculous "wundermap" and nothing else?  Are you going to fix it so it saves preferences such center, zoom levels, etc?  Because right now it is unusable.
Title: Re: WU - Let us know your issues
Post by: SlowModem on January 23, 2019, 07:03:02 AM
I read in another thread where WU had done away with API which is needed for Alexa skill.  Without going back through pages of conversation, is there a away to get my PWS going to WU on Alexa anytime in the future?

Thanks
Title: Re: WU - Let us know your issues
Post by: rormeister on January 23, 2019, 09:56:41 AM
From my experience I think it is luck and random depending on where you start on the map and depending on how many neighbors you have and how close they are. On the other older map the stations with earliest 1st online date (longest history) took precedence. On the current map it kinda seems like mixed results. Definitely not weather data quality related.
I can confirm that online date hasn't any bearing. In my area KWAREDMO I am 131 and don't show at 1x, yet stations around me (182, 207) show up just fine. I'll just write it off to WUFUBAR.
Title: Re: WU - Let us know your issues
Post by: raul_sbd on January 23, 2019, 06:30:24 PM
Could you please check why my webcam is not showing on wunderground app map but shows fine on the browser on pc? My station is is ISALE43 and the webcam name is raulsbdcam4

Many thanks

I see your station on wundermap
https://www.wunderground.com/wundermap?lat=35.052&lon=-78.962&zoom=13&tl.play=0&tl.spd=2&groupSevere=1&groupHurricane=1&groupFire=1&groupCamsPhotos=1&groupRealEstate=1&eyedropper=0&extremes=0&fault=0&favs=0&femaflood=0&fire=0&firewfas=0&fissures=0&fronts=0&hurrevac=0&hur=0&labels=0&lightning=0&livesurge=0&mm=0&ndfd=0&rad=1&rad.num=1&rad.spd=25&rad.opa=81&rad.type=00Q&rad.type2=&rad.smo=1&rad.noc=1&rad.stm=0&dir=1&dir.mode=driving&sst=0&sat=0&seismicrisk=0&svr=0&ski=0&snowfall=0&stateLines=0&stormreports=0&tor=0&tfk=0&tsunami=0&riv=0&wxsn=0&cams=0&pix=0

Hang tight for the other map, that still on the old system and we're not updating that.

https://www.wunderground.com/personal-weather-station/dashboard?ID=KNCFAYET25
I know this is a case by case issue. Still NOT on any map. Can you please take a look????


All,

rapidfire stations now appear on the map!
I know we aren't able to be as responsive as you like to all of these issues, but i hope you can be patient with us, our small team is dedicated to making sure that the products we continue to offer work as you expect them to.

Some other things.  You may have noticed the station views counter went away.  This has always been broken.  It was a sort of fun project for one of our engineers years ago, and it never really consistently worked right.  It will not appear on the new version of the PWS page, so now that it is broken, we have decided to remove it.
Title: Re: WU - Let us know your issues
Post by: Ray Proudfoot on January 24, 2019, 04:20:52 AM
Perhaps WU staff could now look at why the map double loads. It appears then goes blank then loads again.
Title: Re: WU - Let us know your issues
Post by: editorizer on January 24, 2019, 06:07:08 AM
Just for fun I set up an IFTTT Applelet that tells Alexa to set my smart lights a certain color according to the weather. The function works just fine. The Applelet will ask me if I want to view on WU. When I go to weather underground it takes me to my PWS in browser (not the app) and my station is there but not on the small map. See 2 attached screen captures. Further when I open the WU APP - see 1 attached screen capture - my station is there but Not on the map. So it looks like to me - WU needs to fix far more than just Wundermap. Our androids and iphones are relying on APPS and phone versions of websites. This is primarily what people use these days.
Title: Re: WU - Let us know your issues
Post by: theliman on January 24, 2019, 07:04:43 AM
Hi Folks

Apologies for drifting away from this thread.  Ben has as many of you noticed left the company.  I'm not sure who sean is.  No one by that name has been at WU for a while.

Anyway.  I'm looking into why some stations that should be appearing on the wundermap are not.  Specifically ISTOCKPO4 is confusing me.    Hopefully we'll have this resolved soon.

When you have a moment, could you touch on this question I had from another thread?

I've had a PWS on Wunderground reporting for about a year now. New guy popped up a week ago a couple of blocks over - he needs to get off my turf! (no no, it's very exciting and good for the community). Anyway, on the map his PWS circle overlaps mine, and his is the "full circle" on top. Zoom out, and I'm completely covered! How does this work? I call seniority!

Also - there is another weather station that put their icon near mine, while their location is 5-10 miles away. Their temperatures are frequently different from the rest of ours on the map because of this. Does reporting the bad data actually do anything? Any other way to get the location moved to be accurate?
Title: Re: WU - Let us know your issues
Post by: Greg_M on January 24, 2019, 09:55:20 AM
This topic has been going on for over a year now and apparently there are still problems.
Title: Re: WU - Let us know your issues
Post by: editorizer on January 24, 2019, 09:57:11 AM
This topic has been going on for over a year now and apparently there are still problems.

I'll drink to that! =D&gt;
Title: Re: WU - Let us know your issues
Post by: ConligWX on January 24, 2019, 10:15:35 AM
This topic has been going on for over a year now and apparently there are still problems.

Welcome to the world of WU/IBM  :lol:
Title: Re: WU - Let us know your issues
Post by: havtrail on January 24, 2019, 12:09:29 PM
If all the other WXForum hardware/software forum areas had a pinned "Let us know your issues" general topic, they would all be going on for years, too.

Rich K.
Title: Re: WU - Let us know your issues
Post by: Greg_M on January 24, 2019, 08:38:18 PM
How would you know?
Title: Re: WU - Let us know your issues
Post by: gwwilk on January 25, 2019, 09:32:38 AM
Several days ago WU resolved the issue with local PWS visibility and access via WunderMap which now appears to be working normally again.  My WebCam link on WunderMap works in all browsers except Chrome, so I can't blame WU for the WunderMap webcam link's dysfunction in Chrome.  Rather, Chrome appears to be the culprit.

 :!: :!: :!: Don't forget to login by clicking on the three horizontal bars in the upper right corner of WunderMap.  This will enable you to personalize your view of the WunderMap by clicking on 'Save Prefs', which does indeed just that.  Naturally as a contributor to WU your account will be ad-free once you've logged in.
Title: Re: WU - Let us know your issues
Post by: galfert on January 25, 2019, 10:13:04 AM
Several days ago WU resolved the issue with local PWS visibility and access via WunderMap which now appears to be working normally again.  My WebCam link on WunderMap works in all browsers except Chrome, so I can't blame WU for the WunderMap webcam link's dysfunction in Chrome.  Rather, Chrome appears to be the culprit.

I can see your Webcam in WU using Chrome on Win 10 just fine. Both in your station dashboard and Wundermap. I would recommend clearing your browser cache and temp files.

 [ You are not allowed to view attachments ]

 [ You are not allowed to view attachments ]
Title: Re: WU - Let us know your issues
Post by: Mtnviper on January 25, 2019, 03:12:33 PM
From the dashboard on the forecast page, today tab,  the satellite map is not a satellite map.  Anyone else seeing (or not seeing) this?
Title: Re: WU - Let us know your issues
Post by: galfert on January 25, 2019, 03:41:27 PM
From the dashboard on the forecast page, today tab,  the satellite map is not a satellite map.  Anyone else seeing (or not seeing) this?

Yep. You are right. Chrome browser here on Win 10.
Title: Re: WU - Let us know your issues
Post by: WSWeather on January 25, 2019, 04:48:01 PM
From the dashboard on the forecast page, today tab,  the satellite map is not a satellite map.  Anyone else seeing (or not seeing) this?
I see the satellite (visible clouds) map but you have to zoom way out and the contrast between the clouds and the map is very poor.

Firefox on Win10
Title: Re: WU - Let us know your issues
Post by: SlowModem on January 25, 2019, 06:52:22 PM
So how often does the WU member check this thread?  Have I asked my question in vain?   :-k
Title: Re: WU - Let us know your issues
Post by: Mtnviper on January 25, 2019, 07:28:02 PM
From the dashboard on the forecast page, today tab,  the satellite map is not a satellite map.  Anyone else seeing (or not seeing) this?
I see the satellite (visible clouds) map but you have to zoom way out and the contrast between the clouds and the map is very poor.

Firefox on Win10
Yep, I see the clouds from orbit altitude but there is no satellite images of the terrain.
Title: Re: WU - Let us know your issues
Post by: WheatonRon on January 25, 2019, 07:53:53 PM
So how often does the WU member check this thread?  Have I asked my question in vain?   :-k

Probably a couple of times a week. If critical, scroll down to his last posting and send him a personal message.
Title: Re: WU - Let us know your issues
Post by: WSWeather on January 26, 2019, 12:11:39 AM
From the dashboard on the forecast page, today tab,  the satellite map is not a satellite map.  Anyone else seeing (or not seeing) this?
I see the satellite (visible clouds) map but you have to zoom way out and the contrast between the clouds and the map is very poor.

Firefox on Win10
Yep, I see the clouds from orbit altitude but there is no satellite images of the terrain.
From that altitude I'm not sure how useful terrain images are.
Title: Re: WU - Let us know your issues
Post by: galfert on January 26, 2019, 12:28:13 AM
So how often does the WU member check this thread?  Have I asked my question in vain?   :-k

You know the section at the top of the this page that shows you who is currently viewing the same thread? Well just today I saw on of the WU employees reading the thread. And I've seen that on a number of occasions. So they may not always respond but they are reading all of this I think. Perhaps it's because they don't have a good answer or it takes too much time if they were to respond to every single request. I've noticed that when it is an issue that affects a lot of people then they finally chime in. But I'm just guessing.
Title: Re: WU - Let us know your issues
Post by: Starrider55 on January 29, 2019, 09:48:41 PM
Hi, new member here.  I have not been able to view my PWS (KCAMARIP71) for over a month now.  Wunderground personal-weather-station dashboard states: "This PWS is not reporting, Last updated: 12/26/2018, 1:50:58 PM, 34 days ago".  Hardware is AmbientWeather WS-900.  I know it is functional, because I can remotely access live weather data via Ambient Weather ObserverIP 4.3.  ANy suggestions?  Thank you in advance for your help.
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on January 30, 2019, 01:44:16 AM
Hi StarRider Please check your PMs.  You are one of the unlucky 155 weather stations that have a glitch that is causing your data to get sent to the wrong place.   I'd really like to get this bug figured out.  If you could bear with us for a few days, and give us a hand, we'll get this sorted

Hi, new member here.  I have not been able to view my PWS (KCAMARIP71) for over a month now.  Wunderground personal-weather-station dashboard states: "This PWS is not reporting, Last updated: 12/26/2018, 1:50:58 PM, 34 days ago".  Hardware is AmbientWeather WS-900.  I know it is functional, because I can remotely access live weather data via Ambient Weather ObserverIP 4.3.  ANy suggestions?  Thank you in advance for your help.
Title: Re: WU - Let us know your issues
Post by: rormeister on January 30, 2019, 09:39:16 AM
Looks like the WUFixers have begun addressing the issue with Favorites. Mine have disappeared (both the good ones on the dashboard and the mangled ones on the favorites maintenance window) and have been replaced by their default cities. Is this issue being addressed for real or is it just another weather anomaly?
[Update] - one day later. Nope, back to abnormal, still WUFUBAR.
Title: Re: WU - Let us know your issues
Post by: Mtnviper on January 30, 2019, 10:44:08 AM
Looks like the WUFixers have begun addressing the issue with Favorites. Mine have disappeared (both the good ones on the dashboard and the mangled ones on the favorites maintenance window) and have been replaced by their default cities. Is this issue being addressed for real or is it just another weather anomaly?
Not on mine.  No changes.
Title: Re: WU - Let us know your issues
Post by: galfert on January 30, 2019, 10:45:22 AM
Looks like the WUFixers have begun addressing the issue with Favorites. Mine have disappeared (both the good ones on the dashboard and the mangled ones on the favorites maintenance window) and have been replaced by their default cities. Is this issue being addressed for real or is it just another weather anomaly?

My Favorites was not reset. I still had just the two favorite cities I've always had. I was never previously able to completely remove them all. I never use the Favorites because I never liked that Favorites were cities rather than specific stations. So I could never make my station a Favorite. Kind of crazy and counter intuitive that on the mobile app you can have Favorites that do link up to a specific station. There should be some consistency between the mobile app and the web version.

But as of today I just tried and I was able to for the first time easily delete every single Favorite using the website. Now if they could just make it so that Favorites links to a specific station that would be great.

Title: Re: WU - Let us know your issues
Post by: Mtnviper on January 30, 2019, 10:47:22 AM
How do I get rid of "Recent Cities" in the Favorites on the dashboard.
Title: Re: WU - Let us know your issues
Post by: galfert on January 30, 2019, 10:53:07 AM
How do I get rid of "Recent Cities" in the Favorites on the dashboard.

Click on a Favorite city and let it load up, and then click on the big yellow star next to the city name to make the star turn gray. That makes it stop being a Favorite.

EDIT: oh wait ...you said Recent. Not Favorite.  Sorry don't know. My recent cites are all gone. I don't know how. Maybe because I never use Favorites maybe they drop off automatically after some time. I do remember some time ago seeing Recent cities.
Title: Re: WU - Let us know your issues
Post by: Mtnviper on January 30, 2019, 11:52:08 AM
How do I get rid of "Recent Cities" in the Favorites on the dashboard.

Click on a Favorite city and let it load up, and then click on the big yellow star next to the city name to make the star turn gray. That makes it stop being a Favorite.

EDIT: oh wait ...you said Recent. Not Favorite.  Sorry don't know. My recent cites are all gone. I don't know how. Maybe because I never use Favorites maybe they drop off automatically after some time. I do remember some time ago seeing Recent cities.
It's been there for at least 1 year.  No way to delete.
Title: Re: WU - Let us know your issues
Post by: rpegg on February 01, 2019, 11:07:58 AM
Issue is broken link to any WU wiki especially for Webcam installation help.    The WU Troubleshooting section related to adding a webcam points to three wiki links but are not functional.

Recently installed a PWS and webcam and spent a decent amount of time trying to get the webcam to work with WU.   Finally got everything functioning through trial and error but have been unable to figure out how to change my webcam displayed name to anything other than the automatically generated WU cam ID.   Was hoping that additional information would be provided in the WunderCam Wiki link (http://wiki.wunderground.com/index.php/WunderCams).
Title: Re: WU - Let us know your issues
Post by: galfert on February 01, 2019, 12:11:31 PM
Issue is broken link to any WU wiki especially for Webcam installation help.    The WU Troubleshooting section related to adding a webcam points to three wiki links but are not functional.

Recently installed a PWS and webcam and spent a decent amount of time trying to get the webcam to work with WU.   Finally got everything functioning through trial and error but have been unable to figure out how to change my webcam displayed name to anything other than the automatically generated WU cam ID.   Was hoping that additional information would be provided in the WunderCam Wiki link (http://wiki.wunderground.com/index.php/WunderCams).

You can't rename the camera ID. The ID used is just your username with an incremental number that is automatically assigned. It is pointless to need to rename the ID anyway. Nobody sees that ID name but you. What other people see if the Neighborhood name of the camera. So just add whatever you want to call the camera into its individual Neighborhood name.
Title: Re: WU - Let us know your issues
Post by: rpegg on February 01, 2019, 01:16:55 PM
OK thanks.   Explaining my steps, if I log out of WU, I'm just a random guest.   I went to the WU WunderMap and manually found my camera as an ICON on the map.  When I select the ICON it shows the automatic ID generated.   Remember I am still logged out and just a guest so everyone should be seeing what I see.   I logged back in and checked what was entered for the neighborhood and it is not that ID but the description I wanted.    Guessing I just don't understand but it's not worth beating my head against the wall.   Anyway, for this topic the issue was that the wiki links are broken in WU webpages.   [ You are not allowed to view attachments ]

 
Title: Re: WU - Let us know your issues
Post by: galfert on February 01, 2019, 02:00:19 PM
OK thanks.   Explaining my steps, if I log out of WU, I'm just a random guest.   I went to the WU WunderMap and manually found my camera as an ICON on the map.  When I select the ICON it shows the automatic ID generated.   Remember I am still logged out and just a guest so everyone should be seeing what I see.   I logged back in and checked what was entered for the neighborhood and it is not that ID but the description I wanted.    Guessing I just don't understand but it's not worth beating my head against the wall.   Anyway, for this topic the issue was that the wiki links are broken in WU webpages. 

WU_534531's is not a camera ID. that is the login ID that was used to create your Weather Underground account. As such all your cameras will be associated to your login ID. You may have gone through some automated weather software program process to create your WU login ID and that is why you are seeing WU_53431 as your login ID as it may have been done automatically through that process. I created my WU credentials manually on WU website. As such currently there is no way to change your login ID.

Here is my WU camera on the map showing my WU login ID not camera ID.
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Once you click on the user ID then you can see all of the other cameras that that user has. Notice the names of the cameras are still not the camera ID, they are showing up listed with the Neighborhood name for each camera.
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You don't have to use the Neighborhood name to be a real neighborhood. You could use that field to give the camera a name. Some people use things like direction (Facing South), or they use the name of what you are seeing like Lake Cam...etc.
Title: Re: WU - Let us know your issues
Post by: rpegg on February 01, 2019, 06:06:58 PM
Thanks.   Don't think I'm going to figure out where that login came from.   I have always logged in to WU using my email and password.   14+ years.   Same login I used when I set up my PWS at the first of this year.      It was only after I registered the cam directly with WU that I first saw that strange ID.   Guess my only recourse would be to completely wipe everything with WU and start over.    Not sure it's worth it but I hate being licked.
Title: Re: WU - Let us know your issues
Post by: etaggart on February 02, 2019, 07:34:31 PM
I've been having a problem recently with Wunderground.  Not exactly sure when it started but it's been over a week now.   My station is KMESCARB7 and is reporting data fine to Wunderground.  There are no QA issues reported at CWOP but my station stopped showing up on the Wunderground map.    I tried stopping my weather software from updating Wunderground to see if stopping and letting wunderground report that my station was offline and then start back up reporting again would cause my station to re-appear.  However, even after stopping my reports to Wunderground the status of my station still says that it's reported in the past XX seconds??   Something is seriously wrong with Wunderground.   I've changed my password and confirmed that there are no updates from my station to Wunderground yet the station reported counter keeps updating. 

If I go to about this station and download the current observations it stopped exactly when I turned my weather software off.   Trying to reach anyone at Wunderground through their website is useless.  The form doesn't even work if you choose wunderground as the method that you are getting your weather information.  It just errors out.

Title: Re: WU - Let us know your issues
Post by: OldAlaskaGuy on February 02, 2019, 08:00:54 PM
Eric, you are not alone. A simple search on this thread will show that many are having the same or similar issues as you. Take a minute and read previous posts on this issue.
Title: Re: WU - Let us know your issues
Post by: galfert on February 02, 2019, 08:07:40 PM
I've been having a problem recently with Wunderground......

I've seen WU do that weird thing you've mentioned about the Last Updated and the timer seems to be counting as if some data recently came in. I'd say ignore it. There hasn't been any data since 6:05PM EST. (2 hours ago.) Your station is not visible but stopping won't help. It was a good test to see if you had a second software simultaneously uploading which some people do inadvertently. Since this confirms that there is no secondary software uploading, I think you should resume uploading with WeeWx. Probably restart your WeeWx system for good measure first. Be patiient and give it 5 to 6 days of continuous reporting. Set your rapidfire upload to no more than every 10 seconds. Let's see what happens.

UPDATE: After 3 hours it now shows the red triangle and the notice that the station is not reporting. It no longer does the funky Last Reported timer mess up.
Title: Re: WU - Let us know your issues
Post by: etaggart on February 02, 2019, 10:22:38 PM
Restarted Weewx, but still no love.   I wonder if I should turn off rapidfire?    Sounds like the issue is with the embedded map on the page as my station does show up on wundermap.

https://www.wunderground.com/personal-weather-station/dashboard?ID=KMESCARB7

-Ed
Title: Re: WU - Let us know your issues
Post by: galfert on February 03, 2019, 02:16:28 AM
Restarted Weewx, but still no love.   I wonder if I should turn off rapidfire?    Sounds like the issue is with the embedded map on the page as my station does show up on wundermap.

https://www.wunderground.com/personal-weather-station/dashboard?ID=KMESCARB7

-Ed

Just a couple weeks ago there was a problem with WU where if you had rapidfire turned on to less than once a minute your station would disappear from the map. Try setting your upload to once a minute or more as a test. Give it a few minutes to register the change. If you reappear on the map then go the other way. Then start gradually reducing the upload time until you disappear again. Report back your finding. This could be that the same issue as before with WU is affecting you for some reason and not others. Perhaps you are on a different server than others and it needs WU attention. This could be affecting a small group of stations and yours is one of them. The problem could very well not be on your end. So do this testing and we'll see if WU sees this discussion and your findings.
Title: Re: WU - Let us know your issues
Post by: editorizer on February 03, 2019, 04:41:58 AM
It's sad. My station has been like this for 2 years and I left it offline for well over a year because I gave up. Recently put it back online and somehow WU fixed it on the WunderMAp but not the small map or the APP maps.

I've been having a problem recently with Wunderground.  Not exactly sure when it started but it's been over a week now.   My station is KMESCARB7 and is reporting data fine to Wunderground.  There are no QA issues reported at CWOP but my station stopped showing up on the Wunderground map.    I tried stopping my weather software from updating Wunderground to see if stopping and letting wunderground report that my station was offline and then start back up reporting again would cause my station to re-appear.  However, even after stopping my reports to Wunderground the status of my station still says that it's reported in the past XX seconds??   Something is seriously wrong with Wunderground.   I've changed my password and confirmed that there are no updates from my station to Wunderground yet the station reported counter keeps updating. 

If I go to about this station and download the current observations it stopped exactly when I turned my weather software off.   Trying to reach anyone at Wunderground through their website is useless.  The form doesn't even work if you choose wunderground as the method that you are getting your weather information.  It just errors out.
Title: Re: WU - Let us know your issues
Post by: etaggart on February 03, 2019, 02:59:12 PM
I don't think there is a setting for weewx for the rapid fire interval.  According the the users guide turning on rapidfire - "This will send a post to the WU site with every LOOP packet, which can be as often as every 2.5 seconds in the case of the Vantage instruments."

I've disabled rapidfire yesterday.  Still nothing on the map.
Title: Re: WU - Let us know your issues
Post by: galfert on February 03, 2019, 05:01:05 PM
I don't think there is a setting for weewx for the rapid fire interval.  According the the users guide turning on rapidfire - "This will send a post to the WU site with every LOOP packet, which can be as often as every 2.5 seconds in the case of the Vantage instruments."

I've disabled rapidfire yesterday.  Still nothing on the map.

Do you have another way to upload to WU as a test? Perhaps different software or maybe you have a WiFi Logger or Meteobridge or WeatherLink adapter. You could also ask a nearby friend with a weather station to upload to your WU ID as a limited test (be sure to first turn your upload off). If the problem persists then the problem is with WU.
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on February 05, 2019, 05:46:25 PM
We fixed the "rapidfire" bug.  Rapidfire no longer has any impact on the mapping.
Title: Re: WU - Let us know your issues
Post by: etaggart on February 05, 2019, 06:40:12 PM
OK, so I don't know if the issue was fixed by the recent change by WU on the local map issue OR, I just ran a wee_device --clear-memory command and restarted weewx.. 

I'm now on the map.   I'm assuming it was my clear memory command as I don't have Rapid-Fire enabled, although I also see the station reported timer seems to be corrected now too..  So who knows...

-Ed
Title: Re: WU - Let us know your issues
Post by: gwminor48 on February 05, 2019, 06:58:34 PM
Just to get the website back to some semblance of how it used to be.... Each new design is worst than the last... I know that since the latest change, my visits are far fewer.

What features do you miss? What changes do you hate most? We are very interested in making potential changes to help you all see what you really want to see.

At one time I could go to WunderMap and it displayed just my weather station, now it displays all stations. I may be in the minority on this but since you asked...
Title: Re: WU - Let us know your issues
Post by: konz on February 05, 2019, 10:42:57 PM
We fixed the "rapidfire" bug.  Rapidfire no longer has any impact on the mapping.

This is now my reality:
https://www.wunderground.com/personal-weather-station/dashboard?ID=KTXARLIN46&cm_ven=localwx_pwsdash
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Title: Re: WU - Let us know your issues
Post by: theslydog on February 05, 2019, 11:36:32 PM

This is now my reality:
https://www.wunderground.com/personal-weather-station/dashboard?ID=KTXARLIN46&cm_ven=localwx_pwsdash


Seems universal so something has gone down at WU.
Title: Re: WU - Let us know your issues
Post by: galfert on February 06, 2019, 06:36:37 AM
Seems like WU is back up. No missing data. So it was just a front end issue.
Title: Re: WU - Let us know your issues
Post by: galfert on February 06, 2019, 06:39:23 AM
OK, so I don't know if the issue was fixed by the recent change by WU on the local map issue OR, I just ran a wee_device --clear-memory command and restarted weewx.. 

I'm now on the map.   I'm assuming it was my clear memory command as I don't have Rapid-Fire enabled, although I also see the station reported timer seems to be corrected now too..  So who knows...

-Ed

I noticed you just upgraded to WeeWx 3.9.0. Could that have fixed your issue?
Title: Re: WU - Let us know your issues
Post by: etaggart on February 06, 2019, 09:22:17 AM
No, I did that after the issue was resolved.   I did turn back on rapidfire and while it's still working the update counter which was correct yesterday, seems to be off today.

Current Conditions Station reported -76 second ago
Title: Re: WU - Let us know your issues
Post by: noctilucent on February 06, 2019, 08:37:24 PM
All,  apologies for the app login issues. We are working through it now. I believe we have a new build of the IOS app in testing.  Android will likely follow shortly.

Its still not working and it's now February of the next year.  It's been like this for months now!
Title: Re: WU - Let us know your issues
Post by: noctilucent on February 06, 2019, 08:47:00 PM
Consider just shutting WU down...it's ruined. Every day there's something wrong.

Problem is, is there any other site that allows you to upload PWS data and view it in the same manner, i.e. record data from all sensors (including things like soil moisture and UV), log all the data long-term, and allow you to review it?  There's nothing much like it that I've been able to find.  Sure, there's a ton of sites where you can upload weather data, but typically it's short-term only, and/or they only allow a limited set of sensors, and/or their display options are pretty limited.  Is there actually a replacement?
Title: Re: WU - Let us know your issues
Post by: noctilucent on February 06, 2019, 08:52:45 PM
I'd hardly call IBM amateurs.

I used to work there, ever since they moved from IBM-as-a-reliable-hardware company to IBM-as-a-services-and-consulting company their quality levels have gone down drastically.  But in any case this isn't really IBM, it's WU, and from the sounds of it the problem is massive under-resourcing.  Not sure how you can fix that without annoying users (cut services, defer maintenance, etc, nothing will go down well).
Title: Re: WU - Let us know your issues
Post by: galfert on February 06, 2019, 09:47:08 PM
Consider just shutting WU down...it's ruined. Every day there's something wrong.

Problem is, is there any other site that allows you to upload PWS data and view it in the same manner, i.e. record data from all sensors (including things like soil moisture and UV), log all the data long-term, and allow you to review it?  There's nothing much like it that I've been able to find.  Sure, there's a ton of sites where you can upload weather data, but typically it's short-term only, and/or they only allow a limited set of sensors, and/or their display options are pretty limited.  Is there actually a replacement?

The people that denounce WU and to get rid of them either accept the mediocrity of other online services like limited historical data, limited sensor reporting all exactly as you mentioned...or they are individuals that have rolled up their sleeves and launched their own domain and website. A task that is not simple unless you are technically inclined and requires more hardware and software and maintenance and costs.

People should understand that different people have different needs. The simplicity of publishing to WU has merit and so why wouldn't we want it to be the best that it can be. I've yet to see another online service provide rapidfire live data that is updated every few seconds. Other reasons are for example people that depend on WU for smart irrigation controllers like my Hunter Hydrawise that only works on WU data. Sure I could invest in a Rachio and use PWSweather but I've already invested in Hydrawise because I feel the interface and customization is more powerful.

If someone claims that they can get rid of WU because none of this matters and you are okay with something else, well all I have to say is that my neighbor has you all beat, he doesn't own a weather station and say he lives Florida and doesn't need a weather report, he is perfectly happy just looking out the window.

So you are totally right.
Title: Re: WU - Let us know your issues
Post by: OldAlaskaGuy on February 06, 2019, 11:40:07 PM
I did have the capability to set rapid fire through my WU station web page, that ability is now gone. My software only allows 1 minute intervals as the fastest update.
Title: Re: WU - Let us know your issues
Post by: RusstyOfOz on February 07, 2019, 12:47:57 AM
Hi, I have been uploading my weather data to WeatherUnderground for about 3 years but in the past 12 months the rainfall data has always been showing wrong.  My data is uploaded to WU but it is collated wrong.  It began early last year showing my rainfall in the summary only up until 19:00 but in the graph and  table it would continue to show the rainfall except that the total would reset to zero at 23:00 instead of midnight.  I reset my weather station but the problem continued.  I checked other weather stations locally and around Australia and all were showing the same type of error.  The problem still exists to this day but the time of the "reset" has moved to 01:00 and the summary stops adding accumulation at around 20:00

I find this quite annoying as it means when I want a printout of my monthly data I have to go through day-by-day to get an accurate rainfall total.

In the attachments it shows that the total for Feb 7 is 8.9mm but looking at the graph you can see that it kept showing data from Feb 6 until 01:00 then reset and only shows today's rainfall from then on.  For Feb 6 the summary shows the rainfall total is 3mm but it rained during the night to total 4.8mm.   

I hope something can be done to fix these errors.

Russty.

Title: Re: WU - Let us know your issues
Post by: galfert on February 07, 2019, 06:22:59 AM
RusstyOfOz,
I think the problem is with your Weather Logger. Are you running the latest firmware? Do you have Daylight Saving Time on or Off? Should set to ON. Is your time zone configured correctly in the Weather Logger? It should be +11. If all of this is correct there may be a time zone bug in your Weather Logger. If so then trick your Weather Logger and increasing the Time Zone by +one as a test.

Alternatively you should maybe explore uploading to WU with a different device. Set up a Meteobridge and have it pull the data from your Weather Logger and then have that upload to WU. Or set up WeeWx and have that upload to WU.

Another thing you can try is to turn DST off on your Weather Logger and then just manually change Time Zones but only if needed in April and October when DST occurs for you. This is to compensate for the bug in the Weather Logger that might be there. See the rain reset is done by your software, which is your Weather Logger. WU doesn't control that.

Your Weather Logger is a Fine Offset clone right? What reseller brand is it?
Title: Re: WU - Let us know your issues
Post by: RusstyOfOz on February 07, 2019, 07:49:45 AM
Thank you galfert,
I checked the Weather Logger and found the timezone was set to 10 so I have changed it now to 11.  The DST was set to AUTO so I have now set it to ON and have done the rain reset.  Will see it this helps. But how would my logger error also show the same sort of wrong readings for all other stations that I looked at on WU around Australia and stop showing the accumulation total during the evening??
The brand is Aercus Instruments Weather Sleuth.
Will see what happens when it next rains....(that may take a while!) I will give an update here when I next have some data.
Thanks.
Title: Re: WU - Let us know your issues
Post by: galfert on February 07, 2019, 08:23:42 AM
RustyOfOz,
Sounds good. Looks like you found the culprit if you were set incorrectly to +10 instead of +11. You don't have to wait for the next rain. Just clean out your rain gauge (which you should do regularly anyway) and tip the gauge manually one time and then wait to see that it resets correctly at midnight.

Keep an eye out for changes on April 7th when your DST changes. Set a calendar reminder. If things mess up after that date then you may want to set the DST to OFF and do the manual Time Zone change thing I mentioned twice a year.

I feel all the other stations around you are wrong because people don't have their stations set up correctly. I have an ObserverIP which is similar to your Aercus but my firmware from Ambient is different. For DST I don't have an AUTO option...I only have ON and OFF. So I'm not sure what AUTO does. I wonder if AUTO was also affecting your Time Zone setting and incorrectly making it +10.

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As for the accumulation total in the Summary resetting in the evening that could be a problem with how your WU station ID was configured. When you go to edit your Station in WU what Time Zone does it display up top? I don't think there is a way to change this. If it is wrong I think you will have to create a new station. Unless you can write to WU and ask to see if they can fix it for you to be the correct time zone. See my configuration for where to look. I really don't see a way to change this. Don't delete you existing WU ID, but do create a new Station ID with WU and then configure your Weather Logger to send there as a test, given if you get it to show a proper time zone. I think it should say Time Zone:   Australia/Hobart. But maybe even if it shows that the problem is with WU. This would affect the daily summary.

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Bottom line is that you are experiencing two different issues. The rain reset is something that I think is within your control to fix with your Weather Logger. The daily summary is the other issue and that has to do with WU and their Time Zone for your location on the map. I don't think you can change that. That gets automatically assigned when you create your station based on your Red Marker Dot location that you set.
Title: Re: WU - Let us know your issues
Post by: DoctorKnow on February 07, 2019, 08:38:49 AM
Wunderground PWS,

Here is an Acurite Atlas that is not showing on the map. I saw it online a few months ago, and I wondered where it went... It's still live, but not showing up.

https://www.wunderground.com/personal-weather-station/dashboard?ID=KNCJACKS58
Title: Re: WU - Let us know your issues
Post by: OldAlaskaGuy on February 07, 2019, 10:54:18 AM
This generally happens when WU considers that the data is inaccurate. A reboot of the software will usually bring it up within an hour or within a few days if left alone. Note that it does NOT state "station not reporting" when this happens.
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on February 07, 2019, 12:12:39 PM
The time on your weather station is most likely set incorrectly. This would cause your station to reset its precipitation counter at the wrong time. Make sure it is correct and in the time zone is correct.

We used to try to correct for this clock skew, this led to some nasty side effects, and incorrect rainfall totals, so we had to stop doing that.

The good news, is this is easily corrected by making sure your weather station has the correct time settings, 



Hi, I have been uploading my weather data to WeatherUnderground for about 3 years but in the past 12 months the rainfall data has always been showing wrong.  My data is uploaded to WU but it is collated wrong.  It began early last year showing my rainfall in the summary only up until 19:00 but in the graph and  table it would continue to show the rainfall except that the total would reset to zero at 23:00 instead of midnight.  I reset my weather station but the problem continued.  I checked other weather stations locally and around Australia and all were showing the same type of error.  The problem still exists to this day but the time of the "reset" has moved to 01:00 and the summary stops adding accumulation at around 20:00

I find this quite annoying as it means when I want a printout of my monthly data I have to go through day-by-day to get an accurate rainfall total.

In the attachments it shows that the total for Feb 7 is 8.9mm but looking at the graph you can see that it kept showing data from Feb 6 until 01:00 then reset and only shows today's rainfall from then on.  For Feb 6 the summary shows the rainfall total is 3mm but it rained during the night to total 4.8mm.   

I hope something can be done to fix these errors.

Russty.
Title: Re: WU - Let us know your issues
Post by: RusstyOfOz on February 08, 2019, 05:07:15 AM
Thanks everyone,
I have corrected the time zone and have put some water through the gauge so will see what time it resets tonight.

This still won't correct the accumulation total problem as it appears to be a problem with WU, as every station I look at in Australia has the exact same issue.  Even though the rainfall total appears on the graph and table, it doesn't show in the summary after around 7pm.  I wrote to WU a few times in the past year about this but didn't even get an acknowledgement, let alone a solution.

Russty.
Title: Re: WU - Let us know your issues
Post by: TomKeffer on February 08, 2019, 03:20:41 PM
People should understand that different people have different needs. The simplicity of publishing to WU has merit and so why wouldn't we want it to be the best that it can be. I've yet to see another online service provide rapidfire live data that is updated every few seconds.

Pretty much true, although you can self-host a site that offers live updates.

See WeeRT (https://github.com/tkeffer/weert-js).

Live station: http://threefools.org:3000/ (http://threefools.org:3000/)

-Tom Keffer (author of WeeWX)
Title: Re: WU - Let us know your issues
Post by: MchWxEnthusiast on February 08, 2019, 05:26:46 PM
It Was kinda stupid to merge Intellicast with WU. I Liked it better when they were seperate.
Title: Re: WU - Let us know your issues
Post by: Intheswamp on February 10, 2019, 09:29:58 AM
People should understand that different people have different needs. The simplicity of publishing to WU has merit and so why wouldn't we want it to be the best that it can be. I've yet to see another online service provide rapidfire live data that is updated every few seconds.

Pretty much true, although you can self-host a site that offers live updates.

See WeeRT (https://github.com/tkeffer/weert-js).

Live station: http://threefools.org:3000/ (http://threefools.org:3000/)

-Tom Keffer (author of WeeWX)
Uh, I went and looked at your first link to WeeWX.  I'm kinda of technical minded, no code-writer or anything like that, but I've managed to survive the computer life over the last 25-30.  I think WeeWX and WU are very different in regards to a person easily getting their data online to the public.  galfert's statement is very true in that getting a station's data published online to WU is pretty simple...provided WU is behaving.  I looked at the WeeWX link and, seriously, my eyes started glazing over with all the instruction and foreign words...after all, I'm just a simple-minded old country boy hanging onto my little weather station by the seat-of-my-pants.  :-)

WeeWX  looks very interesting, but for a layman, like me, I have no interest in dealing with all the coding(?) and instruction to get it up and running and there's lots of terms I have no idea what they mean.  I dunno, maybe Cumulus/Saratoga has spoiled me. ;)  For someone who has some familiarity with coding and the lingo associated with it I'm sure WeeWX and self-hosting works great and it's fun to deal with.  The key word galfert used, I think, is "simplicity".  I'm not belittling your program, but I don't think there's really a lot of comparison between hosting data on WU and self-hosting using WeeWX.  Having said all of this, I'm really no big fan of WU, either. ;)  Best wishes with WeeWX!!!
Title: Re: WU - Let us know your issues
Post by: neomanu16 on February 11, 2019, 03:13:55 PM

Hello,
here is my concern that happens more or less every 2 days
see twice a day ...
my neck penalizes my graphics
Ivars8
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Title: Re: WU - Let us know your issues
Post by: galfert on February 11, 2019, 03:33:33 PM

Hello,
here is my concern that happens more or less every 2 days
see twice a day ...
my neck penalizes my graphics
Ivars8

Your problem is with your hardware, software, or firmware. This is not a Weather Underground problem. You have a Davis Weatherlink, so I would suggest you ask for help in the Davis section. I suspect you need to update your weatherlink firmware as it seems like old version 1.10.... But ask the Davis users to be sure.
https://www.wxforum.net/index.php?board=59.0
Title: Re: WU - Let us know your issues
Post by: neomanu16 on February 11, 2019, 04:18:21 PM

Thanks I just updated it,
Title: Re: WU - Let us know your issues
Post by: galfert on February 13, 2019, 11:49:58 AM
Anyone else noticing this mess up with the daily graph? If you just leave the page open it will sometimes switch the graph to this monthly view instead of daily. But it isn't even a proper monthly view at the top of the graph dates are all crunched up where you can't read them. The only thing you can do is refresh the browser. I've also noticed that while the page is refreshing you need to leave it alone...if you try and scroll down before it finishes reloading then you won't get the graphs at all. Really annoying. Using Chrome on Windows 10. Please fix.

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Title: Re: WU - Let us know your issues
Post by: Eno on February 13, 2019, 03:58:34 PM
Anyone else noticing this mess up with the daily graph.

Yep. Frequently over the last few weeks.
Title: Re: WU - Let us know your issues
Post by: rormeister on February 13, 2019, 09:26:37 PM
Anyone else noticing this mess up with the daily graph?
Yup. WUFUBAR.  Chrome doesn’t refresh correctly. Plus:
1) Summary data incorrect at random times (we’re in Seattle and had a huge snow event and my data was totally wrong ... 51°F current temps ... WTF)
2) Shows my station as “Not Reporting” ... Wanna bet?

As a wish item (if the WunderFixers are listening). Give users the ability to temporarily go “offline” when the snow is so deep that their instruments are burried under 30” of snow.

IBM/TWC, you either have a long way to go, or just go under (pun...Underground).
Title: Re: WU - Let us know your issues
Post by: Mike Fitz on February 14, 2019, 09:02:07 PM
Seeing ads once again on some pages with paid membership, seems to happen at least once a month. Getting a little tiresome.
Title: Re: WU - Let us know your issues
Post by: galfert on February 14, 2019, 09:37:53 PM
Seeing ads once again on some pages with paid membership, seems to happen at least once a month. Getting a little tiresome.

Are you deleting cookies? Or deleting any other cache files? Maybe a program you installed is doing that monthly and you don't realize it. Why are you doing paid membership if you upload to WU? When you upload you get a free paid membership. If you aren't logged in you'll see adds and maybe something is happening that WU thinks you aren't logged in. I've never seen this problem. I'm using Chrome on Windows 10. Not saying you are wrong or that it is your fault, just giving you different perspective and things to look into.
Title: Re: WU - Let us know your issues
Post by: Mike Fitz on February 14, 2019, 09:46:47 PM
Seeing ads once again on some pages with paid membership, seems to happen at least once a month. Getting a little tiresome.

Are you deleting cookies? Or deleting any other cache files? Maybe a program you instslled is doing that monthly and you don't realize it. Why are you doing paid membership if you upload to WU? When you upload you get a free paid membership. If you aren't logged in you'll see adds. I've never seen this problem. I'm using Chrome on Windows 10. Not saying you are wrong or that it is your fault, just giving you different perspective and things to look into.

Nope, not deleting or changing anything. I'm not the only one it happens to and in the past they've managed to fix something on the backend that was causing it. I'm not actually paying, it comes up in my profile as "Paid Membership" so that's just the terminology I used. I appreciate the suggestions, it's been an ongoing issue off and on for a while along with many other recurring bugs. There's a whole thread on the WU Trello board though that seems to be unmonitored now.
Title: Re: WU - Let us know your issues
Post by: Bunty on February 15, 2019, 01:37:07 PM
Why won't wunderground get rid of Flash?  Will it eventually get rid of Flash but replace it with nothing?   Also why isn't wunderground https throughout?  Those seem to be my biggest issues.
Title: Re: WU - Let us know your issues
Post by: galfert on February 15, 2019, 03:42:13 PM
Hello Weather Underground,
I'd like to request that you add some new station hardware brand and models to the drop down selection of PWS hardware to configure. You don't even have any Ecowitt brand models listed. Especially the GW1000 I predict will end up being a very popular model as it can be customized with numerous sensors with just about every sensor type; Temp, Humidity, Barometer, Wind, UV/Solar, Rain, Soil, PM2.5 and even more soon.

Brand:
Ecowitt

Models:
GW1000
HP Series
WH Series

Thank you!
Title: Re: WU - Let us know your issues
Post by: neomanu16 on February 16, 2019, 02:51:32 AM
Even after Davis's firmware update, the worry has always gone
think I'm not watching at the moment of the problem
she is in the afternoon while the rest of the time? weird
Title: Re: WU - Let us know your issues
Post by: editorizer on February 18, 2019, 05:20:43 AM
Wunderground PWS,

Here is an Acurite Atlas that is not showing on the map. I saw it online a few months ago, and I wondered where it went... It's still live, but not showing up.

https://www.wunderground.com/personal-weather-station/dashboard?ID=KNCJACKS58

Been like this for several years! Same for my station. Not certain why WU doesn't seem to address this issue. I have asked more than once.
https://www.wunderground.com/personal-weather-station/dashboard?ID=KNCFAYET25
Title: Re: WU - Let us know your issues
Post by: theliman on February 19, 2019, 10:02:28 AM
Hi Folks

Apologies for drifting away from this thread.  Ben has as many of you noticed left the company.  I'm not sure who sean is.  No one by that name has been at WU for a while.

Anyway.  I'm looking into why some stations that should be appearing on the wundermap are not.  Specifically ISTOCKPO4 is confusing me.    Hopefully we'll have this resolved soon.

Hi there,

This weather station has its icon 11 miles from where it is located, out of town. Its data is at times significantly different than the stations around it, which is disruptive. Its icon is also in the middle of town, so you will have a lot of people who, when they check the weather on Wunderground, will wonder why they are getting a report for an area so far away (because the station is named after that area 11 miles away). I'm not confident that reporting its data, when bad, does anything. It needs to be deleted, then re-registered and its location moved.

https://www.wunderground.com/personal-weather-station/dashboard?ID=KVACHARL136
Title: Re: WU - Let us know your issues
Post by: WheatonRon on February 19, 2019, 10:59:22 AM
Hi Folks

Apologies for drifting away from this thread.  Ben has as many of you noticed left the company.  I'm not sure who sean is.  No one by that name has been at WU for a while.

Anyway.  I'm looking into why some stations that should be appearing on the wundermap are not.  Specifically ISTOCKPO4 is confusing me.    Hopefully we'll have this resolved soon.

Hi there,

This weather station has its icon 11 miles from where it is located, out of town. Its data is at times significantly different than the stations around it, which is disruptive. Its icon is also in the middle of town, so you will have a lot of people who, when they check the weather on Wunderground, will wonder why they are getting a report for an area so far away (because the station is named after that area 11 miles away). I'm not confident that reporting its data, when bad, does anything. It needs to be deleted, then re-registered and its location moved.

https://www.wunderground.com/personal-weather-station/dashboard?ID=KVACHARL136

In fairness to WU, this issue should have been identified by the pws who signed up, not WU. WU cannot “audit” the coordinates of each station that signed up. Pws owners that signup should ensure the coordinates are correct, the station is uploading reasonably accurate data, and performing other “maintenance” issues that surround owning and sharing a pws on the internet.
Title: Re: WU - Let us know your issues
Post by: theliman on February 19, 2019, 11:32:42 AM
Hi Folks

Apologies for drifting away from this thread.  Ben has as many of you noticed left the company.  I'm not sure who sean is.  No one by that name has been at WU for a while.

Anyway.  I'm looking into why some stations that should be appearing on the wundermap are not.  Specifically ISTOCKPO4 is confusing me.    Hopefully we'll have this resolved soon.

Hi there,

This weather station has its icon 11 miles from where it is located, out of town. Its data is at times significantly different than the stations around it, which is disruptive. Its icon is also in the middle of town, so you will have a lot of people who, when they check the weather on Wunderground, will wonder why they are getting a report for an area so far away (because the station is named after that area 11 miles away). I'm not confident that reporting its data, when bad, does anything. It needs to be deleted, then re-registered and its location moved.

https://www.wunderground.com/personal-weather-station/dashboard?ID=KVACHARL136

In fairness to WU, this issue should have been identified by the pws who signed up, not WU. WU cannot “audit” the coordinates of each station that signed up. Pws owners that signup should ensure the coordinates are correct, the station is uploading reasonably accurate data, and performing other “maintenance” issues that surround owning and sharing a pws on the internet.

Absolutely. But what do you do when the PWS owner does not do that? Is there a reason Wunderground shouldn't take it offline? (especially because it is now over a month) Are all Wunderground users in the most dense area of town held hostage to this guy's inaccurate data from over 10 miles away? I would think Wunderground would want to cancel the station because users would ask "why am I getting conditions for this elementary school that's no where near me?"
Title: Re: WU - Let us know your issues
Post by: galfert on February 19, 2019, 11:49:56 AM
If you know who the owner is, an elementary school, then reach out to them and offer assistance in fixing their error. Provide them with proper coordinates. I have a similar situation with a WU station that is 3 miles away. I have an idea of the neighborhood that the owner is in and I've driven around looking for it where I know it to be from the data but I can't find it. I've knocked on a few doors and people have no idea who owns a weather station around there. I've used the WU Report Bad Data button but it does no good as WU ignores my report. It is too bad the WU Report does not offer an area for notes so that I could provide more information to WU. I've even posted at the bottom of the station's page in the Disqus section for the owner to contact me for help and I've heard nothing. What more can I do? So WU is at fault for not providing a reasonable feedback system and for not fixing the Reporting function to actually be useful and for them to respond to it.

I need a drone to fly over and find it.
Title: Re: WU - Let us know your issues
Post by: noctilucent on February 19, 2019, 11:57:24 AM
I need a drone to fly over and find it.

Presumably a rather large one to drop the anvil on the station when you find it?
Title: Re: WU - Let us know your issues
Post by: theliman on February 19, 2019, 12:21:43 PM
If you know who the owner is, an elementary school, then reach out to them and offer assistance in fixing their error. Provide them with proper coordinates. I have a similar situation with a WU station that is 3 miles away. I have an idea of the neighborhood that the owner is in and I've driven around looking for it where I know it to be from the data but I can't find it. I've knocked on a few doors and people have no idea who owns a weather station around there. I've used the WU Report Bad Data button but it does no good as WU ignores my report. It is too bad the WU Report does not offer an area for notes so that I could provide more information to WU. I've even posted at the bottom of the station's page in the Disqus section for the owner to contact me for help and I've heard nothing. What more can I do? So WU is at fault for not providing a reasonable feedback system and for not fixing the Reporting function to actually be useful and for them to respond to it.

I need a drone to fly over and find it.

I have also engaged the Disqus and have planned to leave a note on the station, if it is indeed at the elementary school. But in seeing that the name is elementary school area, I suspect that it may be a house nearby, which would be tough to find. And it's rural, so I don't want to get shot looking :-D
Title: Re: WU - Let us know your issues
Post by: ANPweather on February 19, 2019, 01:24:38 PM
One of my problems is with the Android widget for my location. When setting it up I select my location. It insists on connecting to a station a half mile or so away despite showing it at my actual location. Looking on the actual WU web site, everything is correct. Grrr.
Title: Re: WU - Let us know your issues
Post by: WheatonRon on February 19, 2019, 01:40:06 PM

...
So WU is at fault for not providing a reasonable feedback system and for not fixing the Reporting function to actually be useful and for them to respond to it.

I need a drone to fly over and find it.

You are correct. WU should allow for feedback in its link “About this PWS”. A blurb like, “WU should contact pws owner as location appears incorrect” or words to that effect. That said, I have reported numerous pws with bad data over the years but nothing seems to get fixed—that is a WU issue that really should be addressed by Big Blue!
Title: Re: WU - Let us know your issues
Post by: rarrowo on February 21, 2019, 10:53:39 AM
Hi everyone,

Was hoping someone from WU will see this and fix my Webcam.  It shows as not active currently - rarrowoCAM1.  I have checked my camera and it appears to be sending the images via FTP.  What I have found is that if I use the DNS name for the FTP server it fails - ftp://webcam.wunderground.com.  At some point I found an IP Address and started using it - ftp://52.37.52.183.  The camera does appear to be successfully connecting, whether or not the FTP server is accepting the files is another story.  Or if that IP Address is correct - yes I was able to manually login into that IP.  Would really like to see my Webcam back online.

Looks like it stopped working around Feb 4, 2019 - https://www.wunderground.com/webcams/rarrowo/1/show.html

Anyone else have any suggestions?

Thanks
Robert
Title: Re: WU - Let us know your issues
Post by: WonderWX on February 21, 2019, 11:35:40 AM
Hi everyone,

Was hoping someone from WU will see this and fix my Webcam.  It shows as not active currently - rarrowoCAM1.  I have checked my camera and it appears to be sending the images via FTP.  What I have found is that if I use the DNS name for the FTP server it fails - ftp://webcam.wunderground.com.  At some point I found an IP Address and started using it - ftp://52.37.52.183.  The camera does appear to be successfully connecting, whether or not the FTP server is accepting the files is another story.  Or if that IP Address is correct - yes I was able to manually login into that IP.  Would really like to see my Webcam back online.

Looks like it stopped working around Feb 4, 2019 - https://www.wunderground.com/webcams/rarrowo/1/show.html

Anyone else have any suggestions?

Thanks
Robert

your image is probably too big. looking at some previous ones that show on your webcam page they are over 200K. The limit is 150.
Also not recommended to use IP address since they do change from time to time.  Not being able to resolve "webcam.wunderground.com" is a DNS issue - if you are using your ISP's DNS servers, try changing to cloudflare 1.1.1.1 or google 8.8.8.8 instead.
Title: Re: WU - Let us know your issues
Post by: rarrowo on February 21, 2019, 05:48:17 PM
Hi everyone,

Was hoping someone from WU will see this and fix my Webcam.  It shows as not active currently - rarrowoCAM1.  I have checked my camera and it appears to be sending the images via FTP.  What I have found is that if I use the DNS name for the FTP server it fails - ftp://webcam.wunderground.com.  At some point I found an IP Address and started using it - ftp://52.37.52.183.  The camera does appear to be successfully connecting, whether or not the FTP server is accepting the files is another story.  Or if that IP Address is correct - yes I was able to manually login into that IP.  Would really like to see my Webcam back online.

Looks like it stopped working around Feb 4, 2019 - https://www.wunderground.com/webcams/rarrowo/1/show.html

Anyone else have any suggestions?

Thanks
Robert

your image is probably too big. looking at some previous ones that show on your webcam page they are over 200K. The limit is 150.
Also not recommended to use IP address since they do change from time to time.  Not being able to resolve "webcam.wunderground.com" is a DNS issue - if you are using your ISP's DNS servers, try changing to cloudflare 1.1.1.1 or google 8.8.8.8 instead.

I changed my DNS settings as mentioned.  Also changed the image capture setting under FTP from HIGH to LOW.  I attempted to use ftp://webcam.wunderground.com for FTP connection.....it continues to fail.  I am still using ftp://52.37.52.183, as it shows success when testing from the camera settings page.

Camera still showing offline on wunderground.com.

Thanks
Title: Re: WU - Let us know your issues
Post by: rormeister on February 21, 2019, 07:51:38 PM
Hi everyone,

Was hoping someone from WU will see this and fix my Webcam.  It shows as not active currently - rarrowoCAM1.  I have checked my camera and it appears to be sending the images via FTP.  What I have found is that if I use the DNS name for the FTP server it fails - ftp://webcam.wunderground.com.  At some point I found an IP Address and started using it - ftp://52.37.52.183.  The camera does appear to be successfully connecting, whether or not the FTP server is accepting the files is another story.  Or if that IP Address is correct - yes I was able to manually login into that IP.  Would really like to see my Webcam back online.

Looks like it stopped working around Feb 4, 2019 - https://www.wunderground.com/webcams/rarrowo/1/show.html

Anyone else have any suggestions?

Thanks
Robert

your image is probably too big. looking at some previous ones that show on your webcam page they are over 200K. The limit is 150.
Also not recommended to use IP address since they do change from time to time.  Not being able to resolve "webcam.wunderground.com" is a DNS issue - if you are using your ISP's DNS servers, try changing to cloudflare 1.1.1.1 or google 8.8.8.8 instead.

I changed my DNS settings as mentioned.  Also changed the image capture setting under FTP from HIGH to LOW.  I attempted to use ftp://webcam.wunderground.com for FTP connection.....it continues to fail.  I am still using ftp://52.37.52.183, as it shows success when testing from the camera settings page.

Camera still showing offline on wunderground.com.

Thanks

I'm surprised more folks aren't having the issue. Whether I ping the direct IP you provided, or webcam.wunderground.com both come up broken. Note the IP that webcam.wu.com resolves to:

C:\Users\rorme>ping webcam.wunderground.com

Pinging webcam.wunderground.com [52.36.136.128] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 52.36.136.128:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

WUFUBAR has had this issue in the past. Give it time and it will likely resolve itself. Even flushing my DNS cache only causes the Ping to resolve to a different server, also broken.

C:\Users\rorme>ipconfig /flushdns

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

C:\Users\rorme>ping webcam.wunderground.com

Pinging webcam.wunderground.com [54.148.11.142] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 54.148.11.142:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
Title: Re: WU - Let us know your issues
Post by: WonderWX on February 22, 2019, 04:24:03 AM
@rarrowo - what make/model of camera are you using - looks like maybe a Foscam?      Still thinking an image size limit problem for you.

While hosts should respond to ping, it can be filtered and the hosts are still answering on port 21 for ftp.

Name:    webcam.wunderground.com
Addresses:  52.37.52.183
          52.36.136.128
          54.148.11.142
c:\>ftp
ftp> open 52.37.52.183
Connected to 52.37.52.183.
220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
220-You are user number 443 of 10000 allowed.
220-Local time is now 09:10. Server port: 21.
220-This is a private system - No anonymous login
220 You will be disconnected after 60 seconds of inactivity.
200 OK, UTF-8 enabled
User (52.37.52.183:(none)):

ftp> open 54.148.11.142
Connected to 54.148.11.142.
220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
220-You are user number 340 of 10000 allowed.
220-Local time is now 09:11. Server port: 21.
220-This is a private system - No anonymous login
220 You will be disconnected after 60 seconds of inactivity.
200 OK, UTF-8 enabled
User (54.148.11.142:(none)):

ftp> open 52.36.136.128
Connected to 52.36.136.128.
220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
220-You are user number 433 of 10000 allowed.
220-Local time is now 09:12. Server port: 21.
220-This is a private system - No anonymous login
220 You will be disconnected after 60 seconds of inactivity.
200 OK, UTF-8 enabled
User (52.36.136.128:(none)):
Title: Re: WU - Let us know your issues
Post by: rarrowo on February 26, 2019, 05:31:34 PM
@rarrowo - what make/model of camera are you using - looks like maybe a Foscam?      Still thinking an image size limit problem for you.

While hosts should respond to ping, it can be filtered and the hosts are still answering on port 21 for ftp.

Name:    webcam.wunderground.com
Addresses:  52.37.52.183
          52.36.136.128
          54.148.11.142
c:\>ftp
ftp> open 52.37.52.183
Connected to 52.37.52.183.
220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
220-You are user number 443 of 10000 allowed.
220-Local time is now 09:10. Server port: 21.
220-This is a private system - No anonymous login
220 You will be disconnected after 60 seconds of inactivity.
200 OK, UTF-8 enabled
User (52.37.52.183:(none)):

ftp> open 54.148.11.142
Connected to 54.148.11.142.
220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
220-You are user number 340 of 10000 allowed.
220-Local time is now 09:11. Server port: 21.
220-This is a private system - No anonymous login
220 You will be disconnected after 60 seconds of inactivity.
200 OK, UTF-8 enabled
User (54.148.11.142:(none)):

ftp> open 52.36.136.128
Connected to 52.36.136.128.
220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
220-You are user number 433 of 10000 allowed.
220-Local time is now 09:12. Server port: 21.
220-This is a private system - No anonymous login
220 You will be disconnected after 60 seconds of inactivity.
200 OK, UTF-8 enabled
User (52.36.136.128:(none)):

Yes...camera is technically a Foscam.  Sold under the name AmbientCam.  It is still not uploading images that I can tell.  The wundergound.com site for my camera says it is offline. I have camera set to:

Stream Mode:  HD Mode
Resolution: : 720p
Bit Rate:  512K
Frame Rate:  30
Key Frame Rate: 30
Variable Bitrate:  Yes

Snapshot settings set to:

Snap quality:  Low
Pictures Save To:  FTP

I used to have snap quality set to medium and never had any issues with uploading.  Why it has stopped is beyond me.  I've noticed a few cameras near me don't appear to be online anymore either.  Could be a coincidence.
Title: Re: WU - Let us know your issues
Post by: WheatonRon on February 26, 2019, 08:29:58 PM
I found a new WU issue, albeit not particularly critical like other issues discussed in this thread. However, I upload three separate pws from my property to WU. It is very convenient to go to the “my pws station network page” and see the temperature being reported by each of my 3 stations. While all of my stations are currently uploading to and working on WU, this particular page isn’t working. Rather, it just shows weather station “not reporting” even though each station has reported and WU published it. Like I said, not a big deal but this page allows me to quickly see if each station is working and uploading, at least to WU.
Title: Re: WU - Let us know your issues
Post by: WSWeather on February 26, 2019, 09:13:28 PM
Mine says "not reporting" too even though it is and has been for seven years.  I'm pretty sure this is another new "feature" from the folks at IBM.
Title: Re: WU - Let us know your issues
Post by: WSWeather on February 26, 2019, 09:19:49 PM
Speaking of WU website things that no longer work correctly:  The 45 second forecast page load times are a nice touch.

Another nifty new feature is inept database management for the "Search Locations" function at the top right of website pages.  It has become common for this to return results for locations that sort of match the city or area name but are in reality laughably inaccurate.

For example, look up "Woodbury, MN".  Scroll down to the matching result and click.  Try not to disturb the neighbors while you snicker at what it brings up.
Title: Re: WU - Let us know your issues
Post by: konz on February 26, 2019, 09:29:37 PM
Are you able to get a file uploaded with FileZilla or similar GUI FTP program?

Yes...camera is technically a Foscam.  Sold under the name AmbientCam.  It is still not uploading images that I can tell.  The wundergound.com site for my camera says it is offline. I have camera set to:

Stream Mode:  HD Mode
Resolution: : 720p
Bit Rate:  512K
Frame Rate:  30
Key Frame Rate: 30
Variable Bitrate:  Yes

Snapshot settings set to:

Snap quality:  Low
Pictures Save To:  FTP

I used to have snap quality set to medium and never had any issues with uploading.  Why it has stopped is beyond me.  I've noticed a few cameras near me don't appear to be online anymore either.  Could be a coincidence.
Title: Re: WU - Let us know your issues
Post by: wally2q on February 27, 2019, 10:27:25 AM
New Guy Here... hoping to get some help....

To the WU Tech folks:

I have 2 issues trying to get help on.  BTW I love WU - it's the only Wx service I use.  I also have a wx station (IONTARIO200) and have been sending wx data to WU for many years now.

1st issue
I get the BACKEND FAILURE error when i try to load the mobile web site (http://mobile.wunderground.com/q/zmw:00000.10.71833) for my location (Brookville Ontario).  It happens on all computers / browsers, and on all my mobile devices.  Started happening about 2-3 weeks ago... it will eventually load after I click the reload button a few times, but when it does finally load, it only shows the day's summary and some stuff at the bottom of the page.  The WX radar and 10d fcst graph does not load at all.  wheel just keeps spinning.  Is there a bug that is process of being fixed?.... hopefully soon?...

2nd issue
On the regular website, when I set my favorites, and then click on a favorite to load that location, I get a totally different location.  For example, I will set the favorite as Brookville:
https://www.wunderground.com/weather/ca/brookville
click the star to set as favorite
click on that favorite in the tool bar, and get the fcst for a totally different and seemingly random location.  Sometimes Milton Ontario... sometimes I get a weird location in the US, in Maine!! 
I've cleared browser prefs, history, and cookies... tried 3 times.... same behavior every time, and same random locations pop up. 
I tried different geographical locations in Ontario as well... find that location, get the fcst... click star... then click on that location in the faovorites, and get a totally different forecast in a different part of the country.
I notice after I load the loication from the favorites tool bar, there is a LAT/LON in the URL... a totally wrong lat/lon for the location i want - and is the correct one for the location being displayed.  That lat/lon was NOT in the URL when I set the favorite... so it looks like it is appended by the website favorite setting algorithm.  Except the lat/long is random and wrong.  I tried setting the fav., with the correct lat/lon for my location in the URL, but when the favorite loads from the fav menu, the wrong (and seemingly random) lat/lon pops up in the URL again.
I simply can not get my favorite set to the town I want!.... How do I work around this?

Using Mozilla Firefox 54.0.1... i know it's not the latest, but this happens

thanks!
wally....
Title: Re: WU - Let us know your issues
Post by: WonderWX on February 28, 2019, 04:55:46 AM
Yes...camera is technically a Foscam.  Sold under the name AmbientCam.  It is still not uploading images that I can tell.  The wundergound.com site for my camera says it is offline. I have camera set to:

Stream Mode:  HD Mode
Resolution: : 720p
Bit Rate:  512K
Frame Rate:  30
Key Frame Rate: 30
Variable Bitrate:  Yes

Snapshot settings set to:

Snap quality:  Low
Pictures Save To:  FTP

I used to have snap quality set to medium and never had any issues with uploading.  Why it has stopped is beyond me.  I've noticed a few cameras near me don't appear to be online anymore either.  Could be a coincidence.
Hi rarrowo - WU has been tightening up their requirements for PWS uploads and cams to meet the published specifications. What was working before will stop working. 

konz has a good idea to try a ftp program like Filezilla with your FTP credentials and verify you can upload an image. you can also test with the webcam.wunderground.com  vs IP addresses.     

If you can run a local FTP server to test the cam's upload and see the actual size of the images it is trying to upload, that can confirm or eliminate the filesize issue. 

Lastly I might suggest opening a new topic in the Wunderground sub for better visibility to others who could help. This thread is more about posting issues/complaints rather than working to solutions.
Title: Re: WU - Let us know your issues
Post by: rarrowo on March 01, 2019, 10:51:04 AM
Are you able to get a file uploaded with FileZilla or similar GUI FTP program?

Yes...camera is technically a Foscam.  Sold under the name AmbientCam.  It is still not uploading images that I can tell.  The wundergound.com site for my camera says it is offline. I have camera set to:

Stream Mode:  HD Mode
Resolution: : 720p
Bit Rate:  512K
Frame Rate:  30
Key Frame Rate: 30
Variable Bitrate:  Yes

Snapshot settings set to:

Snap quality:  Low
Pictures Save To:  FTP

I used to have snap quality set to medium and never had any issues with uploading.  Why it has stopped is beyond me.  I've noticed a few cameras near me don't appear to be online anymore either.  Could be a coincidence.

My camera is now uploading.  The last thing I did was change the FTP IP address from 52.37.52.183 to 52.36.136.128. 

And to answer another question that was asked, yes the camera had been uploading fine and then just stopped one day. 

Thanks for everyone's input.
Robert
Title: Re: WU - Let us know your issues
Post by: quailvalleywx on March 01, 2019, 05:02:24 PM

My camera is now uploading.  The last thing I did was change the FTP IP address from 52.37.52.183 to 52.36.136.128. 

And to answer another question that was asked, yes the camera had been uploading fine and then just stopped one day. 

Thanks for everyone's input.
Robert

Robert, congrats on the working camera - nice debugging!  The .128 ftp server is a good choice and seems to be the best of the troublesome 3.   I wish I would have made the connection earlier after reading your post but from my webcam log and observation I noticed a couple days ago the .183 server was taking in images but not getting them to wundermap nor the station dashboard pages.  I sent wunderground-PWS a PM yesterday pointing that out but no fix yet.  Hopefully soon... 
Title: Re: WU - Let us know your issues
Post by: konz on March 04, 2019, 09:03:20 PM
Is wunderground.com down?  Not able to reach the site for a couple hours now.

An error occurred while processing your request.
Reference #30.dc8a1645.1551751303.781a6764

Who am I kidding - of course it's down.  Although only the https://www.wunderground.com/personal-weather-station/dashboard?ID=KTXARL part of the site is down.  The https://www.wunderground.com/weather/us/tx/arlington/KTXARL side is still up.
Title: Re: WU - Let us know your issues
Post by: chief-david on March 04, 2019, 09:27:51 PM
pws are not showing up on the web site.
Its not you-its WU
Title: Re: WU - Let us know your issues
Post by: galfert on March 04, 2019, 09:44:39 PM
Maybe WU is getting ready to launch the new site.  :-P
Title: Re: WU - Let us know your issues
Post by: noctilucent on March 05, 2019, 04:45:01 AM
Maybe WU is getting ready to launch the new site.  :-P

Just checked and I've not seen hell freeze over, pigs flying past, or roosters laying eggs, so I'd say it's not time for that yet.
Title: Re: WU - Let us know your issues
Post by: Keith Myers on March 07, 2019, 04:12:33 PM
Was getting ads for some reason on my paid account.  So logged off so I could log back in.  Big mistake.  Your login server is broken.  Not happy.  :-(
Title: Re: WU - Let us know your issues
Post by: noctilucent on March 07, 2019, 08:29:12 PM
Was getting ads for some reason on my paid account.  So logged off so I could log back in.  Big mistake.  Your login server is broken.  Not happy.  :-(

That's exactly what happened to me too.  Somewhere back in this million-message thread there's a discussion about it, don't think it ever got resolved though.
Title: Re: WU - Let us know your issues
Post by: wally2q on March 07, 2019, 09:57:54 PM
Is anyone from WU even looking at this thread anymore?
Or is there another place one can raise issues observed?....

I just noticed today that mobile.wunderground.com no longer exists... gets redirected to the full site.
I also noticed that cities that existed before, no longer do.  When I search for Brookville (in canada), 2 search results come up.  Both direct the site to the same place on the east coast.... 2 days ago, only 1 did that.. the 2nd one directed to a town by the same name in Ontario.
Which brings me to another point.  Why does the search engine ignore provinces?... why not have towns cataloged by province, just like they are cataloged by state in the US.
When you type a name like Toronto, you get Toronto Canada, and several other Toronto's in specific states in the US.
As it turns out, here in Canada, we have some common city names, in 2 (or more) different provinces... surprise surprise: yes - that happens in places outside the US.
So differentiate by province like you differentiate by state!... in fact you'd be better off dropping the country name "Canada", and just use the province just like you use the state name (just like don't follow up with "USA" after after the state name). 
You do this in the US because there is no confusion... ie there is no country called Ohio... or Montana...  So you just say (for example) Springfield, Ohio...
Likewise in Canada... there is no country (or state in the US) called Ontario... or Alberta... so just list town and province, like this:  Springfield, Ontario.... instead of what is happening now, which is: Springfield, Canada... of which there are 4 of them!!!

 
Title: Re: WU - Let us know your issues
Post by: WheatonRon on March 07, 2019, 10:12:34 PM
I suggest your scroll down this thread, find the WU employee and send him or her a PM. That probably will be more effective than posting in this thread.
Title: Re: WU - Let us know your issues
Post by: Retired Navy on March 08, 2019, 11:10:26 AM
I noticed an improved NEXRAD radar graphic on the main pages for Hicksville, NY, Philadelphia, PA and Calabash, NC. Something very interesting happened when I clicked on the Nexrad. All three radars are down for maintenance. Hmmm, Could be. Stranger things have happened. So being the diligent person, I went to the NWS radar sites for the three towns/cities and the radars are up and operating. ](*,)  Must be a conspiracy.
Title: Re: WU - Let us know your issues
Post by: catdon on March 08, 2019, 11:21:55 AM
Don't know if this has been mentioned, but the Trello  board seems to be no more?
Title: Re: WU - Let us know your issues
Post by: galfert on March 08, 2019, 12:42:22 PM
Don't know if this has been mentioned, but the Trello  board seems to be no more?

You are right...its gone! I had entered in there some good notes and recommendations. I hope that they kept them. I did notice that it had been pretty much abandoned recently and though... just like this thread seems abandoned. Every now and then they jump in here and say, "yep we are here." But then dearth.

2018 started off as a very rough year. Very upset users and system was unusable at times. Then they started fixing things. Then it got a bit more reliable. They removed a lot of features through the months. They seemed to be responsive and wanted to win back our trust. There was excitement about a new redesigned UI that was beta tested in functionality for feedback and development. But 2019 is turning out to be a bunch of uncompleted promises and a very low level of communication. Well we did finally just recently get the new API. At least things seem to mostly run okay now. Still plenty of little annoying bugs and missing features. Hey for all we know they could be hard at work and surprise us tomorrow with that new web interface and everything works wonderfully. I can only hope and encourage them to deliver. If they are hard at work, they should let us know that they are still alive and kicking and working on the next thing. They have said that they are a very small group. So perhaps I'll cut the group some slack as they seem like good people. But I won't cut IBM some slack....they need to dedicate more resources to this small group.
Title: Re: WU - Let us know your issues
Post by: PaulKTF on March 08, 2019, 05:27:10 PM
When trying to set up email alerts, any city I put in gives me a "City Not Round". Also there are different entries for (City, Two Letter Abbreviation) and (City, Full Spelling Of State) if that matters. Neither works.
Title: Re: WU - Let us know your issues
Post by: WSWeather on March 08, 2019, 06:35:46 PM
It appears that more than half of the site has gone 404.  It's not you, it's WU!

IBM couldn't run a Geocities page right now.  What a joke.
Title: Re: WU - Let us know your issues
Post by: jwreynoldson on March 09, 2019, 05:26:27 PM
Dewpoint graph problem!

Since June last year when I temporarily had a humidity sensor on my station (IFLINDER3) but then removed it (too much salt in the air, and it kept failing), the dewpoint is shown continuously on the graphs (and table) as -17.8C  ( zero F ) even though my software doesn't report dewpoint or humidity at all if the sensor's not online!   I've tried manually POSTing via a GET a valid dewpoint figure, but while that appears on the graph momentarily, the dewpoint graph immediately reverts to zero Fahrenheit.
(In addition, if I don't include readings for the other parameters in the GET, WU seems to assume that for that reading, temperature, pressure, wind direction and windspeed are all zero, so the rest of the days graphs get screwed up!)

This means that the temperature graph gets all squished up and is of little use as a visual aid.  Also, it must be affecting the quality control process, as the station isn't appearing on the maps display despite all other data being good.

I have been tempted to send a 0 deg C (32F) dewpoint value simply so the graph looks better, but don't want to compromise the quality of the data sent.

Is this a known issue? and if so is there a solution or workaround?   As the station runs on my own custom software (ESP8266 based) I can easily modify the request format and parameters.

Cheers
John R.

Title: Re: WU - Let us know your issues
Post by: konz on March 10, 2019, 12:36:19 PM
...But I won't cut IBM some slack....they need to dedicate more resources to this small group.

I think this is more than just a small group.  Extrapolate the cost of a single commercial grade sensor over the vast worldwide PWS network that WU has access to for free - mid-quality sensors with no up-front or maintenance costs.  This is the original crowd-sourced medium.

https://www.wunderground.com/weatherstation/overview.asp (https://www.wunderground.com/weatherstation/overview.asp) 

Talk about big data - if all 250k PWS are working and uploading every 5 minutes, it works out to 72,000,000 records every 24-hours.  I understand that there's a lot of data, but this isn't rocket surgery.  I do believe they're ignoring the qualitative Thick Data in all this (just learned about this yesterday  :-) ).

https://bigfishpr.com/the-power-of-thick-data/ (https://bigfishpr.com/the-power-of-thick-data/)
Title: Re: WU - Let us know your issues
Post by: WSWeather on March 10, 2019, 12:48:35 PM
...But I won't cut IBM some slack....they need to dedicate more resources to this small group.

I think this is more than just a small group.  Extrapolate the cost of a single commercial grade sensor over the vast worldwide PWS network that WU has access to for free - mid-quality sensors with no up-front or maintenance costs.  This is the original crowd-sourced medium.

It's more than that.  IBM  uses PWS data as a major component of their "Watson" micro-forecast product.  One of reasons they bought TWC was to get their hands on WU's PWS network.  I find it ironic (but not surprising) that IBM is pissing off the very people who provide that data, but IBM has a history of shooting itself in the head.
Title: Re: WU - Let us know your issues
Post by: galfert on March 10, 2019, 02:55:05 PM
...But I won't cut IBM some slack....they need to dedicate more resources to this small group.

I think this is more than just a small group.

I didn't come up with the "small group" description. WU themselves are saying they are a small group.

https://www.wxforum.net/index.php?topic=33651.msg341726;topicseen#msg341726

Quote
It’s going to take some time with the small team we have.
Title: Re: WU - Let us know your issues
Post by: Retired Navy on March 10, 2019, 04:18:40 PM
Well another day without the Nexrad radar. After having a mix of sleet/snow/rain overnight into this morning. I tried using my I phone to check the nexrad radar and,,, yep nothing. No matter what site i visited around this country, Nothing, nada, zip. Yes my laptop is up to date as is my phone.

Hate to say it, the NWS web site is looking better every day.  :shock:
Title: Re: WU - Let us know your issues
Post by: konz on March 10, 2019, 04:58:49 PM

I didn't come up with the "small group" description. WU themselves are saying they are a small group.

https://www.wxforum.net/index.php?topic=33651.msg341726;topicseen#msg341726

Quote
It’s going to take some time with the small team we have.

I misunderstood the PWS community as "the small group".  It's the developers keeping the lights on.  My mistake.
Title: Re: WU - Let us know your issues
Post by: WSWeather on March 10, 2019, 08:15:11 PM
Looks like they've abandoned the Trello board.  The end is nigh.
Title: Re: WU - Let us know your issues
Post by: CBXSteve on March 10, 2019, 10:37:48 PM
Well another day without the Nexrad radar. After having a mix of sleet/snow/rain overnight into this morning. I tried using my I phone to check the nexrad radar and,,, yep nothing. No matter what site i visited around this country, Nothing, nada, zip. Yes my laptop is up to date as is my phone.

Hate to say it, the NWS web site is looking better every day.  :shock:

No radar is arguably better than the fictional radar feed they fed to WUndermap for two days a few weeks ago.  I don't even know how they managed that feat.
Title: Re: WU - Let us know your issues
Post by: MrForce on March 11, 2019, 04:35:29 PM
Hi

I have been using WunderStation on my iPad for many years, but after an iOS update to version 12.x, WunderStation starts up with it’s logo but after that it only shows a white screen  :shock:

Any idears what the problem can be ?

Regards

Henrik, Denmark
Title: Re: WU - Let us know your issues
Post by: Cincin on March 11, 2019, 07:59:06 PM
Slow loading mobile and desktop.  iPhone many times won't fully load, period.  Adds appear on desktop version on first load even though I have a paid membership.  Must reload page for the to disappear.  Late last week, Monday was completely missing from the 10 day forecast on all PWS in my area!
Title: Re: WU - Let us know your issues
Post by: soupcan on March 11, 2019, 10:22:50 PM
So I get a email today wanting me to express my frustrations, so I'll get started.
 I have been a contributing pws since 2005.  My ISP was changed approx 8 years ago so I had to change my email address on the Wu website.  Easy enough, I guess not.  Because to this day, my 8 year old email is the one that still shows up on your website after changing it to the correct email countless times.  And somehow in the process the website doesn't recognize me whatsoever.  I cant even access my weather station on the website.  It comes up as "no stations listed".  Plus when I view the website, it takes forever to load because of all of the ads associated on the page.  I was always provided with a ad free version since I was a contributing member.  Its very frustrating not being able to access my station despite multiple attempts and emails to the support team to try and iron out the issue.  My issued code key is a joke because its never given my access to anything whatsoever. 

I've been tempted to pull my station since I run it of it off its own computer just for Wunderground.  If I dont get the support soon to straiten it out soon I'm gone.  I hate the current website layout.  Each website version since the "classic" version has got worse.  What used to be my go to site for weather no longer is.  If you really want to help out like your original posts says prove it my sending me a PM or email fix my issues. 

Another thing, where the pws's in the area are listed on the bottom of the website.  What used to show approx 10-12 different stations now only shows two.  This issue just started this past week.  Plus when showing the "record highs/lows" for the date.  Please list the year in which the record(s) were set.  Its just not complete without it. 
Title: Re: WU - Let us know your issues
Post by: ferencmerenda on March 13, 2019, 06:45:16 PM
MISS INTELLICAST since it became merged with WU?  (I do).

WUpm (the user claiming to be from WeatherUnderground) does not seem to be very active.  When you right-click on his icon (at the start of this thread) you get:

Profile of WUpm
Posts: 5 (0.012 per day)
Age:N/A
Location:Atlanta

Date Registered: January 10, 2018, 01:34:28 PM
Local Time:March 13, 2019, 06:38:35 PM
Last Active: January 22, 2018, 08:59:12 AM

Doesn't seem very active.

Anyway, for those still missing Intellicast's maps, they seem to still be available at:

http://96.8.93.198

and they seem to be up to date.

Just in case anyone was interested.

Don't know how long they're going to remain there.

As a matter of courtesy, please let those interested know. 
Title: Re: WU - Let us know your issues
Post by: galfert on March 13, 2019, 10:01:29 PM
Anyway, for those still missing Intellicast's maps, they seem to still be available at:

http://96.8.93.198

and they seem to be up to date.

Just in case anyone was interested.

Don't know how long they're going to remain there.

As a matter of courtesy, please let those interested know.

I was never an Intellicast user, but I'm wondering why this page says that all the Intellicast maps are available on WU, which seems to go contrary to your statement of looking for the maps on the old site???  :?:

https://www.wunderground.com/intellicast

Quote
Intellicast Maps Are Now Here on Weather Underground
Title: Re: WU - Let us know your issues
Post by: WSWeather on March 14, 2019, 12:07:55 AM
Anyway, for those still missing Intellicast's maps, they seem to still be available at:

http://96.8.93.198

and they seem to be up to date.

Just in case anyone was interested.

Don't know how long they're going to remain there.

As a matter of courtesy, please let those interested know.

I was never an Intellicast user, but I'm wondering why this page says that all the Intellicast maps are available on WU, which seems to go contrary to your statement of looking for the maps on the old site???  :?:

https://www.wunderground.com/intellicast

Quote
Intellicast Maps Are Now Here on Weather Underground

Because IBM lied about that, too.
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on March 14, 2019, 01:57:28 AM
which maps are you looking for that aren't on this page?
https://www.wunderground.com/maps
Title: Re: WU - Let us know your issues
Post by: jpk1018 on March 15, 2019, 09:48:30 AM
My issue is simple , WU IBM weather channel their all playing us for fools. We take the time and money to send them data that they use and they don't even have the decency to let us know when things aren't going so good in WU land. Been sending data since 08 and they now say I don't have a webcam, I do they say my station isn't reporting it is. Getting pretty tired of it all.
John
Title: Re: WU - Let us know your issues
Post by: casa manana on March 15, 2019, 04:20:05 PM
I'm seeing two new issues.  (1) It tells me "You currently have no webcams", when they are actually there churning out images., and (2) when I try to access the "Scientific Discussion" section of the 10-day forecast, it sends me to a blank page -- it's been doing this for several days now.

I won't repeat the continuing nits, like often now filling in the summary data or graphs properly, etc.  How hard can this be?
Title: Re: WU - Let us know your issues
Post by: catdon on March 15, 2019, 05:54:57 PM
which maps are you looking for that aren't on this page?
https://www.wunderground.com/maps
The point is people liked the Intellicast maps and content...they don't like the WU alternative.
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on March 15, 2019, 06:22:24 PM
I get that people don't like the wu format.  Nothing i can do about that.

If there are maps missing, that were on intellicast, but not on WU, i might be able to do something.
Title: Re: WU - Let us know your issues
Post by: Mike Fitz on March 15, 2019, 09:39:34 PM
Anyone know what this is all about? Just noticed it at the top of the WU page.

"Good news! We're moving PWS and Webcams to new systems. Visitors can expect some interruption to device signup, dashboard, and management pages the week of March 18."

No link to explain anything...
Title: Re: WU - Let us know your issues
Post by: WheatonRon on March 15, 2019, 09:46:30 PM
Anyone know what this is all about? Just noticed it at the top of the WU page.

"Good news! We're moving PWS and Webcams to new systems. Visitors can expect some interruption to device signup, dashboard, and management pages the week of March 18."

No link to explain anything...

Could it be that IBM is announcing that Big Blue has found a cure for cancer, determined that unemployment can be eliminated by year-end, tornadoes can now be a thing of the past, and we all will receive free healthcare for life? Unlikely, but one can only hope that IBM will move the ball slightly down field with this announcement! Such a result is long overdue, and stating that is being polite.

Update, March 16, 2019: Sarcasm aside, after reading post number 1375 from WU representative, wunderground-PWS, let’s hope some real fixes result. I really like how my personal weather stations on WU are displayed, when working correctly. What is interesting about this saga is the blurb “Good news! ...” has been deleted from our pws pages—not sure what that means.
Title: Re: WU - Let us know your issues
Post by: Mike Fitz on March 15, 2019, 10:07:39 PM
I'm skeptically hopeful, if that's even a thing. Kind of like hope for the best but prepare for the worst.
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on March 16, 2019, 12:50:09 AM
we're transitioning to a new login system.  to do this migration we need to stop all changes to most of our databases migration might take a couple of days as we validate and ensure everything is running smoothly.

This will set the stage for fixing some of the issues noted here over the last month or so, trouble logging in, station not reporting bug and the PWS pages acting funny.  This will also allow us to make sure webcams are correctly linked to the proper PWS stations.

It won't fix the webcams not uploading issue completely, but will build the groundwork for us to fix the problem. 
Title: Re: WU - Let us know your issues
Post by: galfert on March 16, 2019, 07:17:39 AM
we're transitioning to a new login system. 

Thank you for your hard work and continued dedication. Even though we often go through periods of silence I know you all read this thread and you hear us. I just wish that your team was larger and could make faster progress as it seems WU still has a lot to fix and improve on. Yet even with the quirks and missing promised features it is still one of my favorite PWS services.
Title: Re: WU - Let us know your issues
Post by: Felix1 on March 18, 2019, 06:14:17 PM
Even though we often go through periods of silence I know you all read this thread and you hear us.


Based upon what do you know this? I've been lucky with very few hiccups but I've watched people with problems and no help forthcoming to the point where they eventually just pulled the plug on uploads to WU.
Title: Re: WU - Let us know your issues
Post by: galfert on March 18, 2019, 06:32:33 PM
Even though we often go through periods of silence I know you all read this thread and you hear us.


Based upon what do you know this? I've been lucky with very few hiccups but I've watched people with problems and no help forthcoming to the point where they eventually just pulled the plug on uploads to WU.

At the top of the forum thread you can see the names of the people currently reading the thread. I frequent this forum several times a day as my work schedule allows this. And since I do this I've several times seen the WU employees logged in and in this thread and other threads. So that is how I know they frequent and that they read and several times they don't reply.
Title: Re: WU - Let us know your issues
Post by: danxx on March 21, 2019, 09:39:07 PM
C'mon WU. Your 10-day forecast plots are screwed up. Why? Because you insist on making the dew point equal to 0F (duh, what?) for time before the present. As a result, the vertical scale for the 10-day plot (which includes a few hours before the present) for temp and dew point is artificially squished, making it a much less useful plot.

Now, a few weeks ago, you used to have random values in there. I once saw a DP of -50F! So things have gotten a little better. Keep trying!
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on March 24, 2019, 03:48:43 PM
Thanks for raising the issue, comments help us prioritize bug fixes.  We have a ticket in for the 0 degree dewpoint issue.  We are focused on the login, account management, and PWS/Webcam management currently.  Once those are moved over we'll start to tackle come of the bugs in the Forecast page.

We're moving fast to get the site off a failing legacy infrastructure, some small bugs are expected as we move forward.  They will be squashed as soon as possible.
Title: Re: WU - Let us know your issues
Post by: danxx on March 24, 2019, 04:42:22 PM
Thank you. Now if you insist on having an artificial dew point value in the recent past for the 10-day forecast, then choose something more sensible, like 40F. No one ever gets 0F (or -50F!) dew points! I should say that this is something that used to work well, but something changed.
Title: Re: WU - Let us know your issues
Post by: CW2274 on March 24, 2019, 08:08:22 PM
No one ever gets 0F (or -50F!) dew points!
WU issue aside, it's impossible for the temperature to be lower than the dew point....so your statement means that it has never been colder that 0F. I get below zero dew points in the summer, let alone the winter.
Title: Re: WU - Let us know your issues
Post by: WSWeather on March 24, 2019, 08:38:02 PM
No one ever gets 0F (or -50F!) dew points!

Well...

 [ You are not allowed to view attachments ]
Title: Re: WU - Let us know your issues
Post by: danxx on March 24, 2019, 08:51:58 PM
Yep. Well, where I am, the dew point actually doesn't get below 50F much.
Title: Re: WU - Let us know your issues
Post by: Mike Fitz on March 24, 2019, 09:29:51 PM
I suddenly started getting emails again today with the 7 day forecast and weather alerts (just in time, severe storms today) after not getting them for several years despite having it turned on. Progress! 

 [tup]
Title: Re: WU - Let us know your issues
Post by: mholdern on March 25, 2019, 02:40:29 AM
The join page has been under maintenance for a few days now. Any idea how long it will be?
Title: Re: WU - Let us know your issues
Post by: WSWeather on March 25, 2019, 09:52:15 AM
The join page has been under maintenance for a few days now. Any idea how long it will be?

Was supposed to just be last week, but you know WU....
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on March 25, 2019, 09:37:31 PM
Hey All
Quick update, most of login is back up and running.  One outstanding issue, PWS and Webcam management sre still offline, we found a critical issue with the way the legacy system interacts with the new device management.  This could cause two users to get the same station ID.  Unfortunately this was one of those bugs that was only able to be caught in live smoke testing.  We have a fix in the works, and it should be out in a couple days.

If you see issues, please send emails to support through this forum, you might not get an answer, but we are monitoring.
https://feedback.weather.com/?b_id=17298


P.S. Hope you are enjoying the new PWS dashboard pages :)
https://www.wunderground.com/dashboard/pws/KCASANFR1433/graph/2019-03-25/2019-03-25/daily


Title: Re: WU - Let us know your issues
Post by: WheatonRon on March 25, 2019, 09:54:05 PM
What is happening with the concept of “Goldstar status” stations? Each of my 3 stations have lost this status. Should I be concerned?
Title: Re: WU - Let us know your issues
Post by: galfert on March 25, 2019, 10:06:18 PM
PLEASE Do Not get rid of the old station dashboard.  Just just keep it around and let us have a choice.
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on March 26, 2019, 12:45:48 AM
Hi Galfert,

unfortunately that's not an option. As you are aware that dashboard was not working well for a lot of people, hence the switch.  The new page is completely re-written with new data sources, so we can't just keep the old one running in parallel.  Whats the feature you think is most important from the old PWS dashboard page?
Title: Re: WU - Let us know your issues
Post by: SwissShops.ch on March 26, 2019, 06:13:45 AM
The new PWS dashboard pages look ok. Unfortunately, the associated Webcam did not get migrated in to the new dashboard.

It is also not possible to change to metric weather units at the moment. Why not set them automatically by visitors browser (user agent) country codes?  :idea:
Title: Re: WU - Let us know your issues
Post by: Jstx on March 26, 2019, 06:37:25 AM
Hey All
Quick update, most of login is back up and running.  One outstanding issue, PWS and Webcam management sre still offline, we found a critical issue with the way the legacy system interacts with the new device management.  This could cause two users to get the same station ID.  Unfortunately this was one of those bugs that was only able to be caught in live smoke testing.  We have a fix in the works, and it should be out in a couple days.

If you see issues, please send emails to support through this forum, you might not get an answer, but we are monitoring.
https://feedback.weather.com/?b_id=17298


P.S. Hope you are enjoying the new PWS dashboard pages :)
https://www.wunderground.com/dashboard/pws/KCASANFR1433/graph/2019-03-25/2019-03-25/daily

The new dashboard looks sort of OK, except for two major things:
1. Shrinking the "MAP" section (and embiggening the 'control buttons' on it) is a very bad idea, if anything, MAP should have been enlarged. The (old) MAP section shows a very good and detailed 'radar' overlay when there is area precip. Shrinking the MAP seriously degrades the usefulness of it.
2. The bloated 'graphicization' of the current WX readings (except wind as before) is simply a waste of page space and eye motion.
Just give us the WX numbers (as before, in a single list); thereby condensing the info into a comprehensive, usable, readable 'sight bite'. Less useless 'whitespace' and redundant pointless 'graphics'.
Basic CRM.
Y'all already present on these PWS pages some of the best WX Graphs and Tabular lists around anywhere, in the lower part of the page.
Why pointlessly clutter up the top of the pages?
As the 'new' page appears in your Dogpatch example (a Davis PWS, eh?), one has to scan across and up and down to puzzle out the basic WX readings data, a total waste of time and space.
Do it like the NOAA WFO station pages do (and most everybody else). Put a very small graphic icon a space after each numerical reading data line if 'visual' is absolutely necessary.
EG:
"Current conditions at
Beeville Municipal Airport (KBEA)
Lat: 28.36°NLon: 97.79°WElev: 269ft

Overcast 67°F 19°C
Humidity   87%
Wind Speed   E 6 mph
Barometer   30.03 in
Dewpoint   63°F (17°C)
Visibility   10.00 mi
Last update   24 Mar 3:55 am CDT"

.
Why does it seem as if the general trend of everything 'web' is always towards an entropy into flash and bling, IOW, a total dumbing down of whatever?
Now get off my effing lawn...  :shock: :twisted:
Title: Re: WU - Let us know your issues
Post by: catdon on March 26, 2019, 06:52:46 AM
Our stations measure  temps to the tenth of a degree...why must you round them off. I agree with the problems listed in the previous post.
Title: Re: WU - Let us know your issues
Post by: txweather.org on March 26, 2019, 08:05:52 AM
Today i went to loging and it said that my email did not exist.... But my station is sending data: https://www.wunderground.com/personal-weather-station/dashboard?ID=KTXSPRIN75

Whats going on?
Title: Re: WU - Let us know your issues
Post by: WheatonRon on March 26, 2019, 09:35:49 AM
It appears the concept of “gold stars” is gone. Is that permanent or not? Kind of a nice feature when it worked! Better to discontinue it if not reliable.
Title: Re: WU - Let us know your issues
Post by: galfert on March 26, 2019, 09:54:33 AM
PLEASE Do Not get rid of the old station dashboard.  Just just keep it around and let us have a choice.

Hi Galfert,

unfortunately that's not an option. As you are aware that dashboard was not working well for a lot of people, hence the switch.  The new page is completely re-written with new data sources, so we can't just keep the old one running in parallel.  Whats the feature you think is most important from the old PWS dashboard page?

Issues with new UI:



I never felt like I needed a personal hosted website for my PWS because WU provided a LIVE nice view of all the data. Now I think I'm going to have to put up my own website with LIVE data. Not happy.

I participated last year on August 31 with Kristian Tumang in your limited one on one private showing of your new UI. I provided a ton of feedback. I never heard back. And I see that you have not listened to my feedback. Except for one thing...you kept the graphs under the new UI....thank you for that....but they are not as good as the old graphs.

Here is my long list of feedback that I provided and emailed Kristian after the long private demo of the new UI:

[I sent Kristian EVERTHING from this point to the end of this post]

Feedback on today's demonstration (August 31, 2018):
I really think everything is kind of large. Please allow a combined view of every single metric to be seen live without having to scroll. Basically like we have now. These improvements are eye candy and give more graphical detail but I want to be sure you don't forget to be able to see the full LIVE picture at one glance. ******  THIS IS REALLY IMPORTANT...please don't mess up the current functionality with your new interface...it would be like missing the forest for the trees.

I noticed that the pressure graph in the demo is not scaled properly. It is all zoomed out.  It is a flat line. That wasn't working when that screenshot was taken. Graphs should scale automatically to max and minimum plotted levels.

One other nice thing I thought of to have is the ability to compare this month this year with last year same month. Or maybe even this week this year compared to same week last year.

The wundermap view should indicate with a different color which stations are better rated. The outline of the station could glow in green instead of black.
Like this attached image...which I did rather quickly in Paint just to show the idea. Look at station showing 69 Deg how I made it different and it is glowing, this would be a 5 star station passing all metric quality controls.
 [ You are not allowed to view attachments ]

Areas of Improvement and New Features Request:
- ability to see registered station hardware for other countries (buying guide, more pws options, does not populate other countries)
- ability to see humidity graphed
- ability to have private indoor temperature and humidity published and seen privately for station owner only.
- ability of station owner to have test hardware not published on the live map...so only seen by station owner. (I'm cheating now by putting test stations on the map where they really arent)
- ability to combine multiple weather information sensors that upload into one station ID (so I could add separate soil and leaf wetness...etc and keep existing weather station hardware)
- make improvements to camera reliability and features like adding weather data over the image.
- Quality Checking reporting like MADIS does on individual sensors (better than old cryptic Gold Star). Let's incentivize station owners to maintain and replace their broken sensors. Identify good station that pass all quality checks versus those that don't. Compare individual stations only to other good stations for the station owner to see how their hardware is performing.
-  ability for station owner to moderate conversation of their weather page comments section...get rid of Disqus which can have junk linger that others posted. Give us a better web chat tool and make it visible on the phone app so that it doesn't get ignored.
- ability to send messages to station owner. Disqus messages go unnoticed by station owner. They should be able to get an email notification without revealing their email.
- ability for wundermap to see METAR airport stations (at least ASOS and configurable on-off)
- ability for wundermap to see MADIS stations (configurable on-off)
- ability for graphs to compare neighboring stations by allowing selection of custom multiple nearby stations, but don't force a given radius...let me choose.
- ability to edit data charts and delete or fix bad data (that is broken now)
- ability to upload missed data from mySQL export or CSV file (useful for when Internet goes out), also useful for stations without live data connection and maybe they can upload from memory files that they pull daily.
- Live Radar that is not delayed, and higher quality.
- Decide what to do with Wunderstation...Please finally release an Android version or replace it with something that is available on both iOS and Android. The new Storm app is good but I can't see my station with it.
- give wundermap ability to see pressure (can you believe that is missing!) This is one of my biggest grips. People don't calibrate their barometers. Might help to be able to see it on the map and draw attention to outliers.
- add topology to maps. People don't know their elevation. They need easy way to click and determine elevation. But as a regular non-station user I should be able to cross reference if the altitude is correct.
- Fix old and unreliable Mapbox maps will all kinds of mapping errors, streets missing, zip codes and city names messed up.
- Fix Favorites!!! and also city named favorite should take me to my station ID ...not whichever one it wants for that city, or allow station ID to become favorites.
- ability for station owner to add email alerts if data stops reporting or receives bad data (broken sensor alert) at determined frequency.
- Weather Stickers (widgets) not working
- allow custom mix of units to be displayed. I want for example pressure in hpa but temperature in deg F. I'd actually like to see pressure in both hpa and inHG at the same time.
- ability to add/edit weather station pictures.
- ability to specify when adding a station the exact weather station hardware model. Especially for Acurite systems.
- Why does WU mobile app show station owners username but regular website doesn't? Be nice to have option to show a nick name or first name with email link rather than a username.

- Currently you can click on Report to report a station with bad data. But the report process only allows you to click on Temperature, Pressure, Wind, Forecast, and Station Offline. There is no place to report a station location problem, and It would be good offer a comments box for details. I know for example KFLWINTE856 is about 2.5 miles off. I know this because of a few clues. The station name is the name of a development 2.5 miles different than its location, and the rain fall data is exactly like it should be 2.5 miles away and does not fall in line with rain fall data from its shown location. It should be moved 2.5 miles toward the East. I've reported the station...but I don't think it will do any good because the Temp, Pressure,...etc are all good data. So that report will go ignored because I couldn't really convey the real problem.
 [ You are not allowed to view attachments ]

- Another little bit of added feedback goes back to when I mentioned Gold Star stations glowing on the map. I also think it would be nice if you zoomed out of the map that a Gold Star station should maintain visible presence for that area. It should be other stations that disappear on zoom out focus. I think currently older established stations take precedence..and that is good..let the new kid give way to the elder station. But sometimes people move, and an experienced station owner would lose map priority to some crappy station with the current system.
It think it needs to be a mixture of both Quality Control status (Gold Star) and station age, where Gold Star take priority and then followed by station age.

And lastly there is this post with more good feedback which were my notes that I prepared before meeting with Kristian on August 31, 2018. It was a lot to cover and we went over the allotted meeting time:
https://www.wxforum.net/index.php?topic=34994.msg357636#msg357636


Title: Re: WU - Let us know your issues
Post by: cbull23 on March 26, 2019, 09:58:47 AM
The graph/table section is refusing to display on Safari on the new dashboard. It seems to work just fine on Chrome, but will not show up even after hitting ‘View’.
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on March 26, 2019, 10:41:28 AM
The Safari graph issue has been fixed, we will release that fix today
Title: Re: WU - Let us know your issues
Post by: catdon on March 26, 2019, 11:30:40 AM
Again I'll ask what is your reasoning  for rounding off numbers, in particular , temps? You've done this now on your apps, your main page etc....now on the dashboard ? When I'm straddling  the rain/snow line, every little difference between 31.5° and 32.4 can be huge...Don't want my dashboard  to operate that way.
Title: Re: WU - Let us know your issues
Post by: vsakalis on March 26, 2019, 11:33:59 AM
hello everybody,


New dashboard maybe worse than previous!! especially the use of no decimal points IS THE WORSE SITUATION!!! Especially for people who choose weatherstation connected via WU, without pc connection and upload data!
I hope someone makes jokes!!! Its unbelievable
Title: Re: WU - Let us know your issues
Post by: txweather.org on March 26, 2019, 11:53:22 AM
hello everybody,


New dashboard maybe worse than previous!! especially the use of no decimal points IS THE WORSE SITUATION!!! Especially for people who choose weatherstation connected via WU, without pc connection and upload data!
I hope someone makes jokes!!! Its unbelievable

We need to take a step back... Let WU say... "Ok its finish" Than you are entitle to drill the all the way to oblivion! But for now lets just wait and see... And yes I know WU has been fubar for a long time but at least we are seen somebody active and updating us.... Heck at least you can login to your dashboard, I cant! You dont see me drilling them about it....

Once they call the product finish than I will drill them.... But for now ill find answers and be civil.
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on March 26, 2019, 11:57:27 AM
The APIs we use are aligned to our larger enterprise offerings.  Temperatures are reported in whole numbers there.

We're working on some exceptions to deliver decimal precision to the PWS apis. I'll point out that the temperature error on most PWS sensors is +/- .5f
Title: Re: WU - Let us know your issues
Post by: catdon on March 26, 2019, 12:17:24 PM
The temp reporting in tenths is used more to observe the trend...we can see the temp is changing as it usually does so a couple tenths at a time...whole numbers can't show us that in the short term.
Title: Re: WU - Let us know your issues
Post by: galfert on March 26, 2019, 12:31:20 PM
@wunderground-PWS,
Does my long post not merit a reply? I put a lot, I mean A LOT of time and effort testing and coming up with feedback last year. I'm still not getting any response. Okay so my post is long and covers too many issues. Here is the important parts that merit response:

Issues with new UI:

I really think everything is kind of large. Please allow a combined view of every single metric to be seen live without having to scroll. Basically like we have now. These improvements are eye candy and give more graphical detail but I want to be sure you don't forget to be able to see the full LIVE picture at one glance. ******  THIS IS REALLY IMPORTANT...please don't mess up the current functionality with your new interface...it would be like missing the forest for the trees.
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on March 26, 2019, 12:33:11 PM
comments are all noted and being discussed and prioritized
Title: Re: WU - Let us know your issues
Post by: galfert on March 26, 2019, 12:42:35 PM
comments are all noted and being discussed and prioritized

Thank you! Hope to hear from WU soon.
Title: Re: WU - Let us know your issues
Post by: AboutAndAround on March 26, 2019, 01:05:44 PM
I just had the new Dashboard pushed to me after taking a look at it yesterday as it was live when you visited a station from the WunderMap. Massive, massive disappointment, why are temperatures rounded? Every single weather service in the world and almost every thermometer registers temperatures to tenths, what's up with that decision?

Also, the whole dashboard looks very big, very clunky. The only plus is how quick data browsing and the graphs are now.
Title: Re: WU - Let us know your issues
Post by: galfert on March 26, 2019, 01:09:35 PM
If the new UI is here to stay then you need to make it LIVE (auto-refresh rapidfire) and get rid of the empty wasted space. Make sure it fits on a web page without scrolling. And bring back the precision of the numbers in decimal places.

I propose this:
 [ You are not allowed to view attachments ]

Title: Re: WU - Let us know your issues
Post by: vsakalis on March 26, 2019, 01:17:33 PM
I think decimal point is one of the the major problem of the new dashboard...Although accuracy of weatherstation (temperature) can be more than 0,5 degrees, as someone before have noticed, the round of the decimal can multiplicate the uncertenty of the measured data. As a result, the continuity of the graph is destroyed and looks like "bar graph"
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on March 26, 2019, 01:24:24 PM
galfert, thanks, we're looking into constraining the size of the modules.  One of our proposals looks a lot like what you have.

Another idea is to make the new modules collapsible and bring back the original table view as one of the modules.  There was some miscommunication with another team and the rapidfire feature was dropped, I'll push hard on getting that returned to the page.

Title: Re: WU - Let us know your issues
Post by: Jim_S on March 26, 2019, 01:43:37 PM
I use an iPad (pro 12.9") (Safari and Chrome) and I have yet (yesterday or today) to see any graphs (or tables). Just the headings with blank space below. Anybody else seeing this? I do have the "WonderStation" app installed and it's working but the old dashboard interface was so much better I rarely used the app.  :-(
Title: Re: WU - Let us know your issues
Post by: Jim_S on March 26, 2019, 01:44:49 PM
Nevermind, now they're back...  [tup]
Title: Re: WU - Let us know your issues
Post by: rormeister on March 26, 2019, 01:45:46 PM
 :???: Hummm, not what I expected. My sentiments follow the majority. @Galfert, I knew you were very optimistic having been a participant in the development. Sorry that so much of your effort wasn't acknowledged. I'm now pretty happy I created my own page for the details I need. There's a link to my dashboard, but I doubt I'll click it very often. BUT, on a positive note, at least I know the weather in Genoa Italy  #-o
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Title: Re: WU - Let us know your issues
Post by: galfert on March 26, 2019, 01:47:24 PM
galfert, thanks, we're looking into constraining the size of the modules.  One of our proposals looks a lot like what you have.

Another idea is to make the new modules collapsible and bring back the original table view as one of the modules.  There was some miscommunication with another team and the rapidfire feature was dropped, I'll push hard on getting that returned to the page.

Thank you. Music to my ears. Glad to hear you are looking at better proposals. When I say make it fit in one page without scrolling that should include everything I left off that is on top (menus, station name ...etc). Because there is tons of wasted space there too. The page should load and all data metrics should be visible without scrolling down. If you do make modules collapsible the default view should still be the full view of all data like I proposed.

Happy to hear you are working on the Rapidfire auto-update also. Please do push hard. That was the one thing nobody else has.
Title: Re: WU - Let us know your issues
Post by: rormeister on March 26, 2019, 01:54:24 PM
Not sure this is being observed by other station owners, but the new Summary/Graph section is not working correctly. As you can see from the attached image, Highs/Lows/Gusts are not in sync:
 [ You are not allowed to view attachments ]
Title: Re: WU - Let us know your issues
Post by: AboutAndAround on March 26, 2019, 01:54:40 PM
It still seems bizarre to me how "miscommunication" caused RapidFire to be dropped as a feature, when it was one of WU's defining features.  :shock: Does that mean no one even considered it when redesigning the page? Wow.
Title: Re: WU - Let us know your issues
Post by: Jim_S on March 26, 2019, 01:57:44 PM
It looks like WU is working on it and changing things as we post so I'm going to hold off commenting until it stabilizes...
Title: Re: WU - Let us know your issues
Post by: AboutAndAround on March 26, 2019, 02:02:24 PM
Also, another bug if it's not known yet - the page seems to ignore units settings, it always defaults to imperial even if I select metric.
Title: Re: WU - Let us know your issues
Post by: souldrifter798 on March 26, 2019, 02:13:43 PM
Not sure this is being observed by other station owners, but the new Summary/Graph section is not working correctly. As you can see from the attached image, Highs/Lows/Gusts are not in sync:
 [ You are not allowed to view attachments ]

Yeah same issue for me with the wind, also humidity high/low are off. My summary shows lowest humidity today as 88% but is currently 65% and the lowest it got today was 53%.
Title: Re: WU - Let us know your issues
Post by: WunderTodd (PWS PM) on March 26, 2019, 02:21:09 PM
Thanks everyone for feedback.

Stuff that will be tweaked over the next few days:
1) Dynamic updating of page (so the numbers will change as new obs come in)
2) Decimals/tenths place returning
3) 'Text Summary' of data next to map
4) Design tweaks (map size, tightening size of boxes, etc)

These are things that are being worked on live and will be pushed out when they're ready.
Thanks for your patience.

-Us
Title: Re: WU - Let us know your issues
Post by: Bgruver on March 26, 2019, 02:25:29 PM
Yikes. I had to create an account just to comment on the new changes. So it appears http://wunderground.com/personal-weather-station/dashboard?ID=XXXXXXXXX&cm_ven=localwx_pwsdash#history does not work anymore, nor does rapid fire?

No rapid fire is a MASSIVE disappointment if that is indeed completely gone. As others have also commented, lots of blank wasted white space -- Everything looks so vanilla.

The linked page I posted above also was of great use for us at the National Weather Service (as was rapid fire) when clicking on various weather stations from the Wundermap. I also don't like the fact there are no longer decimal points being reported. These were used as a trend, especially in borderline situations with freezing temperatures for our forecast location. I will wait to give this new update a completely negative review until it is completely pushed out and finalized, but unfortunately I am not liking what is happening so far. Thanks for taking our comments and keeping us updated.
Title: Re: WU - Let us know your issues
Post by: Rob1 on March 26, 2019, 02:46:59 PM
F or C is not working - defaulting to F

Thanks
Title: Re: WU - Let us know your issues
Post by: Jim_S on March 26, 2019, 02:58:33 PM
Thanks everyone for feedback.

Stuff that will be tweaked over the next few days:
1) Dynamic updating of page (so the numbers will change as new obs come in)
2) Decimals/tenths place returning
3) 'Text Summary' of data next to map
4) Design tweaks (map size, tightening size of boxes, etc)

These are things that are being worked on live and will be pushed out when they're ready.
Thanks for your patience.

-Us

Thanks for listening!
Title: Re: WU - Let us know your issues
Post by: cbull23 on March 26, 2019, 02:59:40 PM
Not sure this is being observed by other station owners, but the new Summary/Graph section is not working correctly. As you can see from the attached image, Highs/Lows/Gusts are not in sync:
 [ You are not allowed to view attachments ]

Yeah same issue for me with the wind, also humidity high/low are off. My summary shows lowest humidity today as 88% but is currently 65% and the lowest it got today was 53%.

For me, my graph seems to be updating correctly, but my table is not. Ex: max wind gust of 16 displayed on chart, table says 11.
Title: Re: WU - Let us know your issues
Post by: Eno on March 26, 2019, 03:01:39 PM
Looks like on the forecast page the latitude and longitude of a PWS is correct, but on the main page of a given PWS (ok, I only checked my own and two others in my city) the longitude number is the same as the latitude number.
Title: Re: WU - Let us know your issues
Post by: WunderTodd (PWS PM) on March 26, 2019, 03:29:50 PM
Looks like on the forecast page the latitude and longitude of a PWS is correct, but on the main page of a given PWS (ok, I only checked my own and two others in my city) the longitude number is the same as the latitude number.

Thanks for this catch, we have a ticket open to fix this.
Title: Re: WU - Let us know your issues
Post by: cbull23 on March 26, 2019, 03:56:49 PM
The time in the table section is invalid/undefined.
 [ You are not allowed to view attachments ]
Title: Re: WU - Let us know your issues
Post by: WunderTodd (PWS PM) on March 26, 2019, 04:04:01 PM
The time in the table section is invalid/undefined.
 [ You are not allowed to view attachments ]

There is a Safari browser-specific fix being put together that should correct the table/graph section.

Thanks for sharing.
Title: Re: WU - Let us know your issues
Post by: OldAlaskaGuy on March 26, 2019, 04:26:38 PM
When selecting a station icon on the Wundermap the precipitation and daily precipitation in the popup box reads 0 inches while the map icon reads the correct rain information.
Title: Re: WU - Let us know your issues
Post by: Jstx on March 26, 2019, 04:37:27 PM
The much quicker page and "Weather History for xxxx" section refresh functions are great.

However the overall presentation of the page has gone to H in a handbasket.

1. The "MAP" section has become a fraction of its' previous size. It is now maybe 1/4 to 1/3 of it's previous page space, and is now practically worthless. Give it the whole page width, and expand it vertically a bit, and shrink the +- buttons.

2. The lack of a concise summary of all the important WX parameters in one small(er)/non-scrolling, readable at a glance area near the top of page is a major fault (as myself and others have noted before).
The use of those pointless 'graphics/gauges' icons next to each WX parameter is utterly without any 'value-added'.
They just clutter the page, waste space, and force the reader to scroll side to side and up-down in order to view the WX data.
An optional console-style 'Gauge Cluster' area would be OK, but forcing the clutter sucks. Make them an option below the (now missing) WX summary data list (as was before, or as on any NOAA station page), if you must have them; and hideable (and nearly invisible to we who do not need the 'junk' eye candy).

3. The "Weather History for xxx" section loads and modifies much quicker, nice.
However, it is now riddled with faults and omissions (some of which began about a year ago):
3A. The chronological dropdown menu now only allows 'daily', weekly', 'monthly' selections.
The previous 'Custom Date Range' selection is now gone (and another selection I've forgotten).
This was the most useful feature of all of WU (IMO), it allowed one to examine and make comparisons of 'any' available previous time periods, etc. Single days, weeks, months, even years past were accessible. Pull one or more and you could compare.
3B. When selecting a 'weekly' graph, the graph section below now looks forward, not back (which used to (logically) cover the six days previous to 'today'). Naturally there's nothing there except a FUBARed graph of 'today'.
3C. Selecting 'monthly' renders another, even more FUBARed graph (with very weird traces, even retrograding ones-- which might reflect data interruptions?).
I didn't bother to run a Table look.
3D. When selecting the (now missing) 'custom date range', one should be able to include future dates (which are now grayed out on the dropdown date selector). This feature used to work up until about a year ago. I found it useful to plug in a weekly period looking forward a couple of days, which allowed a quick use of the "View" button to get a graph refresh the next day without doing/waiting for a whole page refresh.
Which brings up another issue which may still be alive:
3E. The graph, in weekly mode, would cut off about 3:30PM of the current day. This prevented you from getting any graphing from mid-afternoon until past midnight (with change of day). The graph didn't used to behave this way (~yearago), and if this fault is still present, it is a major one.
4. The "Summary" section has all the faults that others have mentioned.

Title: Re: WU - Let us know your issues
Post by: CW2274 on March 26, 2019, 04:38:06 PM
Ya know, my statement may be out in left field due to my lack of how this stuff works, but why in the hell don't you people (WU) take the whole damn site offline til you get the basic crap fixed. If you haven't noticed, you're driving everyone crazy with this constant lack of ANY continuity. Seriously, how long has this joke been perpetuated??
I'm so very glad I don't rely on this site as my primary on-line info, but many do, and eventually they'll find ways around this fiasco and you'll find yourselves outta business. 2 cents.
Title: Re: WU - Let us know your issues
Post by: WunderTodd (PWS PM) on March 26, 2019, 04:52:49 PM
When selecting a station icon on the Wundermap the precipitation and daily precipitation in the popup box reads 0 inches while the map icon reads the correct rain information.

This may be just a decimal issue here.  Try a station that is reporting more than 0.5 on the wundermap and see -- looks like it works OK.
Title: Re: WU - Let us know your issues
Post by: catdon on March 26, 2019, 05:04:06 PM
FYI not working much on IE.
Title: Re: WU - Let us know your issues
Post by: boss281 on March 26, 2019, 05:49:47 PM
Just a note on Chrome my wind widget no longer appears to be near real time, and the data in the Weather History summary table just above the graphs has dubious data points that don't match the graph data below it...
Title: Re: WU - Let us know your issues
Post by: Eno on March 26, 2019, 06:14:59 PM
If you haven't noticed, you're driving everyone crazy

The way WU is improving the site is not driving me crazy.
Title: Re: WU - Let us know your issues
Post by: flamingGalah! on March 26, 2019, 06:16:20 PM
Lots of problems using IE & Opera browsers...

Having trouble logging in
Cannot change from F to C
Why is everything rounded up or down?
My daily high is saying the same as my daily low  :roll:

It was bad enough when the site was changed from the older "classic" view, this "update" is awful  :sad:
Title: Re: WU - Let us know your issues
Post by: pjschaffer on March 26, 2019, 06:23:42 PM
On my station (KCATUSTI14) dashboard, the graph for wind speed has a scaling issue.  The bottom of the graph is not 0 so the data goes below the bottom of the graph.  My browser is Chrome.

 [ You are not allowed to view attachments ]
Title: Re: WU - Let us know your issues
Post by: OldAlaskaGuy on March 26, 2019, 06:28:31 PM
Remember, this is a work in progress. It will take some time to sort all the bugs out. Constructive comments and observations are always the most helpful. It has been stated in prior posts from the folks at WU that they are aware of most of the issues that you all are reporting. In cases such as this taking a measured approach is wise to keep the whole system from crashing. Patience is not simply the ability to wait - it's how we behave while we're waiting. ...
Title: Re: WU - Let us know your issues
Post by: OldAlaskaGuy on March 26, 2019, 06:32:16 PM
On my station (KCATUSTI14) dashboard, the graph for wind speed has a scaling issue.  The bottom of the graph is not 0 so the data goes below the bottom of the graph.  My browser is Chrome.

 [ You are not allowed to view attachments ]
This seems to be sporadic. I have noted nearby stations with this issue, however, my station has not been affected by this.
https://www.wunderground.com/dashboard/pws/KCAGRASS150/graph/2019-03-26/2019-03-26/daily
Title: Re: WU - Let us know your issues
Post by: pjschaffer on March 26, 2019, 06:42:52 PM
This seems to be sporadic. I have noted nearby stations with this issue, however, my station has not been affected by this.
https://www.wunderground.com/dashboard/pws/KCAGRASS150/graph/2019-03-26/2019-03-26/daily

That's strange, I see the same issue when viewing your station but mine is now showing correctly. 
Title: Re: WU - Let us know your issues
Post by: ValentineWeather on March 26, 2019, 07:02:55 PM
So rapid fire is gone on dashboard? The only reason I was sending WU any data at all.  Also, they removed solar it looks like leaving UV which few have. Sounds like apps no longer have rapid fire either from post above.

I'll give it 24 hours and 2 stations will stop sending anything.
Title: Re: WU - Let us know your issues
Post by: CW2274 on March 26, 2019, 07:06:05 PM
If you haven't noticed, you're driving everyone crazy
The way WU is improving the site is not driving me crazy.
Good for you.
Title: Re: WU - Let us know your issues
Post by: WheatonRon on March 26, 2019, 08:48:11 PM
My name is Sean and I work at the Weather Underground.  There have been some big changes in the organization in our company.  We are a new team that has been tasked with working to bring WU back to a working state, with the users as our primary focus.   Our goal is to be fully transparent with the community as we work to resolve some of the issues with the Weather Underground products, particularly as it relates to our PWS users. 

Our hope is that with some communication and some sharing of our plans as clearly as possible, we can help to make changes for the positive.  Our initial goal is to start pinpointing PWS issues that you all are experiencing.  We are already aware of a number of issues that are affecting a large portion of the PWS user base.  One thing we would like to know from you is the #1 issue you are having.  If you have specific issues with your PWS, feel free to private message your email and PWS ID.

We know that many of you are frustrated by your experience.  We are going to do our best with what we have to improve, and to be as transparent as possible about our progress.

EDIT:  Trello Board: https://trello.com/b/hqC0tb0u/weather-underground  This contains the current issues we are tracking.  We have enabled comments so don't hesitate to comment on the board for specific issues.  Please continue to let us know what we need to focus on to make the products better for you.

I thought it would be useful to see how this thread evolved by quoting the original post from WU over 14 months ago. Unfortunately, the original objectives have not been achieved. Yes, Apple and Microsoft have released updates that have required quick patches and apologies.  Let’s hope IBM steps up its game as these tweaks, recently rolled out, are 2 steps forward and 25 back. What a shame, and yes, we are still frustrated (WU’s word).
Title: Re: WU - Let us know your issues
Post by: OldAlaskaGuy on March 26, 2019, 09:20:33 PM
This seems to be sporadic. I have noted nearby stations with this issue, however, my station has not been affected by this.
https://www.wunderground.com/dashboard/pws/KCAGRASS150/graph/2019-03-26/2019-03-26/daily

That's strange, I see the same issue when viewing your station but mine is now showing correctly.
It must be with Chrome. I am using Firefox. My station appears normal scaling on my browser. You might try using your browser in incognito/private mode or a different browser altogether.
Title: Re: WU - Let us know your issues
Post by: SmittythePirate on March 26, 2019, 09:26:46 PM
I did notice something interesting going on with my Monthly data as you can see below. It seems to go backwards at some point and even off the chart.

(https://imgur.com/snUagKU.png)

(https://imgur.com/PvlcIFP.png)

Weather Station https://www.wunderground.com/dashboard/pws/KSCJOHNS31/graph/2019-03-26/2019-03-26/monthly
Title: Re: WU - Let us know your issues
Post by: cbull23 on March 26, 2019, 09:29:36 PM
This seems to be sporadic. I have noted nearby stations with this issue, however, my station has not been affected by this.
https://www.wunderground.com/dashboard/pws/KCAGRASS150/graph/2019-03-26/2019-03-26/daily

That's strange, I see the same issue when viewing your station but mine is now showing correctly.
It must be with Chrome. I am using Firefox. My station appears normal scaling on my browser. You might try using your browser in incognito/private mode or a different browser altogether.


It’s not just Chrome. I’ve noticed this with my graphs on Safari. It’s not handling zero wind that well it seems.
Title: Re: WU - Let us know your issues
Post by: toddiscdn on March 26, 2019, 09:32:51 PM
Im also disappointed with the round numbers, but it sounds like they may get a fix.

Other Issues are
- As mentioned no F to C, defaults to Deg,F except on mine the main readings stay F and the graphs read C, weird- Needs a fix
- I concur with the large graphics and wasted space, keep all the info together
-Map too small- agreed
-Web cam moved down to bottom and made smaller, before you had the option of Map or web cam tabs. Would like cam to be more prominent.
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on March 26, 2019, 09:39:45 PM
Yikes!

We had a Daylight saving switchover bug this year, so we have 2 days with some wonky times.  This will take some doing to get fixed unfortunately.  Next month should look right, and we'll get it sorted by the next cutover.




I did notice something interesting going on with my Monthly data as you can see below. It seems to go backwards at some point and even off the chart.

(https://imgur.com/snUagKU.png)

(https://imgur.com/PvlcIFP.png)

Weather Station https://www.wunderground.com/dashboard/pws/KSCJOHNS31/graph/2019-03-26/2019-03-26/monthly
Title: Re: WU - Let us know your issues
Post by: Tangmu on March 26, 2019, 09:42:44 PM
The previous PWS web page was fine.  I don't like anything about the new web page.  It's a shame so much effort was made into changing it.

I don't have any use at all for the large icons showing a single reading.  The previous table was far better.  Information that could be displayed in 7 lines now takes up 1.5 web pages.
Seriously - drop the large icons.   

The map needs to be a square instead of a rectangle.  The conditions to the North and South are just as important as the East and West.

The High, Low, and Average displays no longer work.  I see 65F 65F and 65F for today, for instance, when the temperature ranged from around 50F to 72F. 

I wish I could offer something other than criticism, but honestly every change that was made is for the worse.

Rather than asking for input on the new page, put the old page back up, and ask for suggestions on improving it.


Title: Re: WU - Let us know your issues
Post by: Jim_S on March 26, 2019, 10:00:25 PM
So rapid fire is gone on dashboard? The only reason I was sending WU any data at all.  Also, they removed solar it looks like leaving UV which few have. Sounds like apps no longer have rapid fire either from post above.

I'll give it 24 hours and 2 stations will stop sending anything.
WU knows this is a problem and is working on it.

Quote
Thanks everyone for feedback.

Stuff that will be tweaked over the next few days:
1) Dynamic updating of page (so the numbers will change as new obs come in)
2) Decimals/tenths place returning
3) 'Text Summary' of data next to map
4) Design tweaks (map size, tightening size of boxes, etc)

These are things that are being worked on live and will be pushed out when they're ready.
Thanks for your patience.WU knows this is a problem and is working on it.
Like everyone else here I was disappointed in the "upgrade" and felt it was one giant step backward but I appreciated that we were getting updates and they were listening to our concerns. Let's give them a chance before we pull the plug...
Title: Re: WU - Let us know your issues
Post by: Gohar on March 27, 2019, 02:34:20 AM
The PWS Dashboard is showing imperial Units and NOT metric Units. People of the Indian subcontinent are not used to mph, inches and Fahrenheit. Please sort this issue as soon as possible as we have dozens of PWS online and have to record daily data. Converting each and every reading e.g F to C is NOT Feasible for us.

Title: Re: WU - Let us know your issues
Post by: DWIGHT123 on March 27, 2019, 03:45:33 AM
Am I the only 1 having this issue? I’m not even able to view new template or dashboard for over 8 days? Thanks everyone!
Title: Re: WU - Let us know your issues
Post by: Ajward7976 on March 27, 2019, 05:40:14 AM
My concern is that since the new change a couple days ago, the data doesn't refresh every 18 seconds.  I also lost my decimal in outdoor temperature. Other then that I can get used to the new look. I prefer the old one. But my biggest item is no data updates frequently.
Title: Re: WU - Let us know your issues
Post by: Felix1 on March 27, 2019, 07:14:28 AM
Lots of problems using IE & Opera browsers...



Chrome by far is the most-used desktop brower (over 60%) so it'll get the attention first.


Then Safari (14%)


IE (7%)


Opera (3%)


If you're using a browser down at the bottom of the usage list, you'll probably be waiting a long time if the team even devotes the resources to fix the problems after this massive code rewrite.
Title: Re: WU - Let us know your issues
Post by: elena on March 27, 2019, 07:33:40 AM
Am I the only 1 having this issue? I’m not even able to view new template or dashboard for over 8 days? Thanks everyone!

It is the same for me.
Title: Re: WU - Let us know your issues
Post by: noctilucent on March 27, 2019, 07:37:54 AM
FYI not working much on IE.

Barely working at all on Firefox, all data values are shown as "--", graphs are mostly flatlines, and no graphical elements aside from Temperature and Map.

Admittedly Firefox is more or less dead in terms of market share so I assume it's not a big priority - and technically I'm using Waterfox, not Firefox but the same code base - but it'd be nice to get it working again at some point.
Title: Re: WU - Let us know your issues
Post by: noctilucent on March 27, 2019, 07:41:21 AM
So rapid fire is gone on dashboard? The only reason I was sending WU any data at all.  Also, they removed solar it looks like leaving UV which few have. Sounds like apps no longer have rapid fire either from post above.

I'll give it 24 hours and 2 stations will stop sending anything.

I'm not seeing any of solar, UV, or soil temp and moisture, which is the primary reason I use WU and feed data to it, I need that info for planting conditions.  I'm hoping it's just temporary and the extended data reporting comes back at some point otherwise I'm also not strongly inclined to continue submitting data when there are a dozen other sites that do the same thing.
Title: Re: WU - Let us know your issues
Post by: noctilucent on March 27, 2019, 07:44:36 AM
I did notice something interesting going on with my Monthly data as you can see below. It seems to go backwards at some point and even off the chart.

Have you considered submitting this to the Daily WTF site? It certainly looks WTF-worthy :-).
Title: Re: WU - Let us know your issues
Post by: smellster on March 27, 2019, 07:46:18 AM
Why is it nowadays when websites/services etc do an update or refresh they remove functionality and dumb everything down.

This is a horrendous update for all the reasons already listed. Can we have the option of the previous interface that actually frequently updated/worked/looked good until WU sorts this crap out?

I'll give it a couple of weeks, if there's no improvement I'll pull my PWS and go back to using my own website.
Title: Re: WU - Let us know your issues
Post by: Ajward7976 on March 27, 2019, 08:21:37 AM
Thank you Jim_S. I just posted this....

"Wunderground started this feed right? have they commented anywhere? I guess I could sit and try to read EVERYTHING. But it would be nice to know that they acknowledge the glitches and are working on a fix. I know its a new make over and just like building a new home.... there will be things to work out... but just to know that they acknowledge these issues and are working on them would be nice."


seeing your post answered my concerns. Much appreciated my friend.
Title: Re: WU - Let us know your issues
Post by: DoctorKnow on March 27, 2019, 09:07:29 AM
The dashboard part has a nice look, but I don't like the loss of rapid updates at all. I also do not like the new Wundermap interface. It's terribly slow, but I like the overlay selection column features. Level 4 radar and storm tracks should be added. Also instant wx icon updates like on the old map is missed.
Title: Re: WU - Let us know your issues
Post by: catdon on March 27, 2019, 09:10:48 AM
Aside from the problems already listed....certainly looks better on mobile, but on a laptop, forget it....all the white space, I need my sunglasses.
Title: Re: WU - Let us know your issues
Post by: davidmc36 on March 27, 2019, 09:11:59 AM
I guess a glitch in switch-over. I am getting 404, Brutus in the Server Room:

https://www.wunderground.com/dashboard/pws/IONOTTAW14&cm_ven=localwx_pwsdash

Looked at some other Dashboards today and however the map is done has rendered my RPi desktop with Chromium useless. It used to be that if I clicked the "Wundermap" it would freeze up. Now just opening a PWS page the map data locks it up.

I hate the size of the map today, I don't use it anyway. I use more detailed resources when I want to see a map.

The interface was just fine the way it was. Why does everything have to look so "pleasing" and "pastel"???? Everybody is doing some type of thing that mimics tiles or something.

Yes, we need Rapid Fire back. Make the map an optional button for all I care.

I may look in to running a server on RPi.

Title: Re: WU - Let us know your issues
Post by: rormeister on March 27, 2019, 10:28:23 AM
For the recent visitors (FEB/MAR 2019) this in not new news. It started in late 2017, and some of us have been filling up on popcorn ever since.

Here is another wonky item from today (in case it's been overlooked):

 [ You are not allowed to view attachments ]
Title: Re: WU - Let us know your issues
Post by: ValentineWeather on March 27, 2019, 10:37:41 AM
The new dashboard that doesn't have rapid-fire is a disaster. You don't release crap like this unless fully tested and once you see it doesn't work just leave it out there for days.
This is as unprofessional as it gets.
Title: Re: WU - Let us know your issues
Post by: jjh92 on March 27, 2019, 10:43:02 AM
Jazz up the wind compass a little with bold lines for major directions (N, S, E, W, NW, SE, etc).

(http://[attachment id=1 msg=374275][/attachment])
Title: Re: WU - Let us know your issues
Post by: Felix1 on March 27, 2019, 11:52:45 AM
Can we have the option of the previous interface that actually frequently updated/worked/looked good until WU sorts this crap out?


Read post #1391.
The CliffsNotes version, "No."
Title: Re: WU - Let us know your issues
Post by: daman on March 27, 2019, 11:57:06 AM
This new format is just awful!!!! I cant even log in! is anyone having issues using EI11?
Title: Re: WU - Let us know your issues
Post by: wxnut99 on March 27, 2019, 12:15:40 PM
As others have noted.. metric units not being plotted with the new look. I mean, seriously.. an update can't even carry over a metric conversion?  C'mon  guys..  don't you test these things out before going live?  And can we have the old version until things are fixed? (or better yet, just give us the old version back..) #notimpressed     
Title: Re: WU - Let us know your issues
Post by: rormeister on March 27, 2019, 12:16:33 PM
Small anomaly in data table date format on iPad running Chrome.
 [ You are not allowed to view attachments ]
Title: Re: WU - Let us know your issues
Post by: Bgruver on March 27, 2019, 12:57:42 PM
Why do I cringe every time I hear about Wunderground updates? This is why. They roll something out that was worse than before. I am all for them updating, but at least improve what's already there -- not take it back 10 notches.
Title: Re: WU - Let us know your issues
Post by: DWIGHT123 on March 27, 2019, 01:37:06 PM
What % of people can even access their own PWS page? This is just a bunch of bull.
Title: Re: WU - Let us know your issues
Post by: OldAlaskaGuy on March 27, 2019, 02:06:09 PM
I did notice something interesting going on with my Monthly data as you can see below. It seems to go backwards at some point and even off the chart.

(https://imgur.com/snUagKU.png)

(https://imgur.com/PvlcIFP.png)

Weather Station https://www.wunderground.com/dashboard/pws/KSCJOHNS31/graph/2019-03-26/2019-03-26/monthly
Probably the day they pushed the button. Sunday March 10.
Title: Re: WU - Let us know your issues
Post by: rormeister on March 27, 2019, 02:59:02 PM
Probably the day they pushed the button. Sunday March 10.
Addressed in Reply #1448 on: Yesterday at 09:39:45 PM by WunderTodd. Has to do with a Daylight Savings Glitch.
Title: Re: WU - Let us know your issues
Post by: Jim_S on March 27, 2019, 03:20:31 PM
Small anomaly in data table date format on iPad running Chrome.
I'm seeing the same thing on my iPad using Safari.

Why do I cringe every time I hear about Wunderground updates?
It's not just WU it's every website I use regularly. Updates invariably mean I'll lose some feature I liked or relied on and they always include the addition of more "white space". Displaying less information in more space seems to be every web designers goal.
Title: Re: WU - Let us know your issues
Post by: Jim_S on March 27, 2019, 03:44:54 PM
PLEASE Do Not get rid of the old station dashboard.  Just just keep it around and let us have a choice.
Hi Galfert,

unfortunately that's not an option. As you are aware that dashboard was not working well for a lot of people, hence the switch.  The new page is completely re-written with new data sources, so we can't just keep the old one running in parallel.  Whats the feature you think is most important from the old PWS dashboard page?
Any chance this can be reconsidered? (Please) On Monday when I started seeing the new page (which was not working well on any of my various computers and browsers) I quickly figured out how to get back to the old page (which worked well on all of them) so I know it is (or was) possible for them to run in parallel.
Title: Re: WU - Let us know your issues
Post by: vsakalis on March 27, 2019, 03:46:36 PM
When I choose the table to see my temperature data, I found that data table doesnt match the data of the graph.So all data is completelly out of reallity and graphs are not only flattened because of decimal point cut, but unreliable. I feel owfull  :oops:
Even if someone fix it, i think all datathese days become trush
Title: Re: WU - Let us know your issues
Post by: vsakalis on March 27, 2019, 03:49:58 PM
It was possible to run old and new dashboard together till yesterday evening (Tuesday 26th, 15.00 GMT +2). After this time they put out old dashboard at all
Title: Re: WU - Let us know your issues
Post by: DWIGHT123 on March 27, 2019, 03:51:03 PM
Am I missing something why do I feel like the only one not able to access PWS dashboard saying Under Maintenance for days and days? Can some elaborate thank you everyone!
Title: Re: WU - Let us know your issues
Post by: Jim_S on March 27, 2019, 03:55:03 PM
Am I missing something why do I feel like the only one not able to access PWS dashboard saying Under Maintenance for days and days? Can some elaborate thank you everyone!
What computer and browser are you using?
Title: Re: WU - Let us know your issues
Post by: rormeister on March 27, 2019, 03:59:20 PM
Am I missing something why do I feel like the only one not able to access PWS dashboard saying Under Maintenance for days and days? Can some elaborate thank you everyone!
What computer and browser are you using?
Could be a bunch of reasons. I'd first try using the new URL (especially if you're trying to get to your page via a bookmark).

OLD URL (likely bookmarked) - http://www.wunderground.com/personal-weather-station/dashboard?ID=********###

NEW URL (resolving from OLD URL) - https://www.wunderground.com/dashboard/pws/********###/graph/2019-03-27/2019-03-27/daily

Just replace the ********### with your StationID.

EDIT: IMPORTANT NOTE!  Your StationID is CASE SENSITIVE.  YMMV
Title: Re: WU - Let us know your issues
Post by: awsum140 on March 27, 2019, 04:03:59 PM
I just tried the "new URL" and it shows as everything being unavailable.  I guess my problem is WU(IBM) trying to fix what wasn't broken in the first place.
Title: Re: WU - Let us know your issues
Post by: rormeister on March 27, 2019, 04:12:47 PM
I just tried the "new URL" and it shows as everything being unavailable.  I guess my problem is WU(IBM) trying to fix what wasn't broken in the first place.
See my EDIT: moments ago. StationID is now case sensitive.  I don't believe the WUFixers have a large enough staff to do any product testing before pushing. Shame they won't ask any of us.
Title: Re: WU - Let us know your issues
Post by: vsakalis on March 27, 2019, 04:14:24 PM
Taking into account my console, the WU data and the WU graph, especially for temperature, nothing of the last (2) is true. Console temperature for 12 min is stable 14,7 deg and graph remains 14.I thought graph was ok, even with the decimal cut. One more  :oops:
Title: Re: WU - Let us know your issues
Post by: vsakalis on March 27, 2019, 04:49:25 PM
The
''NEXT DAY HOURLY FORECAST" does not work. If you want to see it you must choose the day from the "10 day forecast"
Title: Re: WU - Let us know your issues
Post by: DWIGHT123 on March 27, 2019, 04:53:01 PM
@ROR I deleted my old account recreated a new account on Wunderground now can I still access new PWS setup,or did they stop,allowing new setups thank you much for your help.
Title: Re: WU - Let us know your issues
Post by: catdon on March 27, 2019, 05:06:51 PM
Yikes I think at this point with so many different problems, depending on device, browser etc., that we just have to sit back and see how this pans out over the next few days. Updates from WU staff would be helpful....don't believe  I've seen a single post today, but I may be wrong.
Title: Re: WU - Let us know your issues
Post by: Jim_S on March 27, 2019, 05:12:19 PM
I'm not sure anyone from WU is still watching this topic and I apologize if this has already been reported.

My "Summary (high, low, average)" information is inaccurate and not updating (well the average of the inaccurate high and low seems to be correct).

For example, right now the Summary is saying the high today was 38 and the low 36. The correct high and low is 55 and 28.

Yikes I think at this point with so many different problems, depending on device, browser etc., that we just have to sit back and see how this pans out over the next few days. Updates from WU staff would be helpful....don't believe  I've seen a single post today, but I may be wrong.
I haven't seen any posts from WU today either, and I've been watching.  I totally agree about device/browser. If someone is having a problem without saying what OS and browser they're using it's going to be impossible to troubleshoot or help.

Title: Re: WU - Let us know your issues
Post by: WheatonRon on March 27, 2019, 05:13:32 PM
Is this how Rome was built?
Title: Re: WU - Let us know your issues
Post by: noraval on March 27, 2019, 05:18:54 PM
 'if it ain't broke, don't fix it...'
Title: Re: WU - Let us know your issues
Post by: CW2274 on March 27, 2019, 05:22:59 PM
'if it ain't broke, don't fix it...'
But it was, and has been for several years. Now they're seeing what'll stick to the wall....
Title: Re: WU - Let us know your issues
Post by: wxnut99 on March 27, 2019, 05:33:52 PM
(http://)

Starting to see metric data on the PWS dashboard.. but for some odd reason, PWS temperature is only displayed in whole units, not to a decimal (even in the table listing). Yet, wind has a decimal (not needed), and precip is displayed to 2 decimal places (only one needed for mm)    Also, wind is displayed as "mph" on the widget even though it's km/h, and temperature on the inset map is shown in F even though dashboard shows C readings. 

Who knew the metric system could be so hard?  :roll:
Title: Re: WU - Let us know your issues
Post by: awsum140 on March 27, 2019, 05:39:51 PM
So putting the station ID in all caps, with the new URL does work, but takes me to the same, lame, new page as the old URL does.  I used to work, too many years ago for me to admit, in IT.  If we ever rolled out something this bad, never tested it ourselves and with select users who were known for breaking things, and had a disaster like this we'd have all been canned on the spot.  For a company like IBM to do something this poorly boggles the mind.

While I agree that there are always kinks with any new roll out, this is more than kinks.  More like missing bridges or a tunnel under a river with a screen mesh roof.

This stuff they're shoveling is so runny the only thing that will stick to the wall is stains (choose your own color).

Win10/64/PRO
Opera 58.0.3135.118
Title: Re: WU - Let us know your issues
Post by: DWIGHT123 on March 27, 2019, 05:46:03 PM
Well Weather Channel is getting sued,hopefully Wunderground will be too soon enough also for putting out this kind of garbage.
Title: Re: WU - Let us know your issues
Post by: wxnut99 on March 27, 2019, 06:15:53 PM
So putting the station ID in all caps, with the new URL does work, but takes me to the same, lame, new page as the old URL does.  I used to work, too many years ago for me to admit, in IT.  If we ever rolled out something this bad, never tested it ourselves and with select users who were known for breaking things, and had a disaster like this we'd have all been canned on the spot.  For a company like IBM to do something this poorly boggles the mind.

While I agree that there are always kinks with any new roll out, this is more than kinks.  More like missing bridges or a tunnel under a river with a screen mesh roof.

This stuff they're shoveling is so runny the only thing that will stick to the wall is stains (choose your own color).

Win10/64/PRO
Opera 58.0.3135.118

Totally agree. In no way was this update sufficiently tested or ready for prime time. WU has been getting steadily worse ever since TWC bought them out, and this update is further proof that WU is no longer what it used to be. 
Title: Re: WU - Let us know your issues
Post by: WSWeather on March 27, 2019, 06:21:12 PM
For a company like IBM to do something this poorly boggles the mind.

Honestly, if I were a large corporate client looking at IBM as a vendor and saw this unmitigated disaster, I would scratch them from the vendor list.    Not only have they proven that they don't care what they push into production, they don't care that they don't care.

Another sideshow in this circus from hell:  They logged me out when they pushed this crap out, and when I logged in I ended up with 35 of the same "favorite" across the top of the page.  This came from their back-end system that was allegedly "improved" over the last week but instead is more broken than before they "fixed" it.  As far as I can tell there is no QC for anything.
Title: Re: WU - Let us know your issues
Post by: jwreynoldson on March 27, 2019, 06:27:57 PM
The update has fixed the problems I've previously reported - the phantom 0 degree F dewpoint graph where no dewpoint is being reported and the my missing PWS icon on PWS history maps/wundermap.

I want to believe that the developers are working on fixes for the introduced bugs in the new release.     For all I know, circumstances outside their control may have led to an early release of not-ready-for-prime-time code. It happens.

The main bugs I have run into are mixups with metric and imperial units (I set to metric, but the gauges appear to say mph/ins hg even though the values shown are metric - the pressure gauge is hard against the stop trying to display 1018hpa on a guage that only goes to 31!) and the maps, which a) don't show an actual map, and b) show imperial units.

The graphs appear to be OK.  For my usage (displaying wind on a hang gliding site) those are the critical functionality, hurrah!
Title: Re: WU - Let us know your issues
Post by: rormeister on March 27, 2019, 06:48:32 PM
@ROR I deleted my old account recreated a new account on Wunderground now can I still access new PWS setup,or did they stop,allowing new setups thank you much for your help.

Most users are able to still use their 'original' credentials. However, based on conversations in this thread, WUFixers are still ironing out some of the wrinkles with logins, new accounts, adding cameras, removing unnecessary white space and gargantuan web elements; ad infinitum.
Title: Re: WU - Let us know your issues
Post by: WunderTodd (PWS PM) on March 27, 2019, 06:54:32 PM
I'm not sure anyone from WU is still watching this topic and I apologize if this has already been reported.

My "Summary (high, low, average)" information is inaccurate and not updating (well the average of the inaccurate high and low seems to be correct).

For example, right now the Summary is saying the high today was 38 and the low 36. The correct high and low is 55 and 28.

Yikes I think at this point with so many different problems, depending on device, browser etc., that we just have to sit back and see how this pans out over the next few days. Updates from WU staff would be helpful....don't believe  I've seen a single post today, but I may be wrong.
I haven't seen any posts from WU today either, and I've been watching.  I totally agree about device/browser. If someone is having a problem without saying what OS and browser they're using it's going to be impossible to troubleshoot or help.

We continue to not only work on issues, but to also monitor this thread.
Thank you for your input.

--Us
Title: Re: WU - Let us know your issues
Post by: Jim_S on March 27, 2019, 06:58:06 PM

We continue to not only work on issues, but to also monitor this thread.
Thank you for your input.

--Us

Thanks for the response!
Title: Re: WU - Let us know your issues
Post by: Tangmu on March 27, 2019, 07:04:45 PM
The highs and lows in the summary table are all incorrect.  Chrome browser on Win 7, and on Android 9 (pie).
Map is a wide rectangle on the PC.  I would prefer a square, and I think square is a more typical shape for a map in general.  The graphs are all very jagged.  Data points only ever 30 minutes or so.  They used to be smooth lines; plotting the data much more frequently, I imagine.
Title: Re: WU - Let us know your issues
Post by: WheatonRon on March 27, 2019, 07:09:02 PM
Unfortunately we are just a bunch of weather geeks, enthusiasts or whatever—we have no visibility outside this Forum. If I was a technology author for the Wall Street Journal, for example, I would make this “update” a feature report on how not to fix a website that had its problems, only to make it worse by one of the largest computer-related companies in the world.
Title: Re: WU - Let us know your issues
Post by: WSWeather on March 27, 2019, 07:27:51 PM
We continue to not only work on issues, but to also monitor this thread.
Thank you for your input.

--Us

When are you going to fix this junk?  It is essentially unusable.  IBM should be ashamed of itself releasing such a disaster to production.
Title: Re: WU - Let us know your issues
Post by: WSWeather on March 27, 2019, 07:30:58 PM
only to make it worse by one of the largest computer-related companies in the world.

And at the bottom of the page, proudly proclaiming "POWERED BY THE IBM CLOUD".

WU would make me tend to avoid using IBM for anything after this disaster.
Title: Re: WU - Let us know your issues
Post by: WSWeather on March 27, 2019, 07:36:03 PM
Get rid of the Zergnet "From the Web" ad at the bottom of the dashboard page.

Fix the "favorites".  Your latest "improvement" has cause dozens of duplicates to re-appear that weren't there before you logged me out to implement this laughable joke of a redesign.
Title: Re: WU - Let us know your issues
Post by: noraval on March 27, 2019, 08:01:16 PM
'if it ain't broke, don't fix it...'
But it was, and has been for several years. Now they're seeing what'll stick to the wall....

Internally yes, but the layout/interface was fine as it was.
Personally I have not have many issues with WU as others have, maybe I'm lucky..
Now it is a hot mess, enough so I've decided to build my own webpage.
No rapid fire, decimals and the new presentation is a deal breaker for me.
Title: Re: WU - Let us know your issues
Post by: jpwp on March 27, 2019, 08:49:59 PM
I have a question: Why are you using a random internet forum instead of sending updates to your users or responding to support requests?
Title: Re: WU - Let us know your issues
Post by: jpwp on March 27, 2019, 08:58:27 PM
I have many issues, and I've sent them all to your support email. No response. Yet you have time to hangout on a random internet forum, so I guess I'll send them here:

- Until today, changing from fahrenheit to celsius did nothing. Now it's a mess: I currently see metric, imperial, celsius, and fahrenheit measurements on different parts of the page. I want to see metric and celsius.

- no live update
- low resolution graphs
- dashboard widgets are a waste of screen space
- graphs are stretched across the screen instead of using a consistent spacing (horizontal distance should always be a constant period of time for the period being viewed)

As someone who has implemented backend systems, customer support, done devops, and just generally takes my job professionally, I don't understand how this release was allowed.
Title: Re: WU - Let us know your issues
Post by: Jim_S on March 27, 2019, 09:13:42 PM
PLEASE Do Not get rid of the old station dashboard.  Just just keep it around and let us have a choice.
Hi Galfert,

unfortunately that's not an option. As you are aware that dashboard was not working well for a lot of people, hence the switch.  The new page is completely re-written with new data sources, so we can't just keep the old one running in parallel.  Whats the feature you think is most important from the old PWS dashboard page?
Any chance this can be reconsidered? (Please) On Monday when I started seeing the new page (which was not working well on any of my various computers and browsers) I quickly figured out how to get back to the old page (which worked well on all of them) so I know it is (or was) possible for them to run in parallel.

I know, I'm quoting myself...sorry but no one responded to my question...

If it isn't possible to run the old dashboard in parallel with the new one is there any chance of rolling back the update until it can be fixed? I've seen a lot of website updates in the past that didn't work out (but none quite as bad as this) and the solution was to roll them back to the old site until things could be fixed. Is this possible here? I really like WU and want it to succeed but this update isn't going well.
Title: Re: WU - Let us know your issues
Post by: jpwp on March 27, 2019, 09:18:50 PM
Looks like this is such a disaster that it's time for a competing service.

Does anyone know of software that is almost the same as the old dashboard and implements the Wunderground PWS API? My weather station has no display and sends directly to Wunderground, so at the moment it's a piece of junk and I only bought it a month ago!

I can self host open-source options if needed.
Title: Re: WU - Let us know your issues
Post by: AboutAndAround on March 27, 2019, 09:28:01 PM
Also, colour coding for the C temperatures makes no sense, it's interpreting 16C as 16F and showing it in blue instead of yellow-orange-ish as it's supposed to be.
Title: Re: WU - Let us know your issues
Post by: AndrewPinOz on March 27, 2019, 09:51:42 PM
The app has been saying "Please try again later" all day here. It's been happening on and off for some months now, but this behaviour is becoming more frequent - so whatever is broken is getting worse. Please can someone at WU advise when this will be resolved? Surely IBM have the resources and skill set to crack this!!
Has anything ever been done about this? We're nearly half a year later and it is still the most common thing that greets me when I open the app on my Android phone and tablet. Incredibly annoying. I find that as a workaround, if I close the app in the app list, then it normally will restart straight away.
Title: Re: WU - Let us know your issues
Post by: wxnut99 on March 27, 2019, 10:03:11 PM
Screen capture image #1 along with notes

 [ You are not allowed to view attachments ]

 
Title: Re: WU - Let us know your issues
Post by: wxnut99 on March 27, 2019, 10:03:55 PM
Screen capture image #2 along with notes

 [ You are not allowed to view attachments ]
Title: Re: WU - Let us know your issues
Post by: wxnut99 on March 27, 2019, 10:05:31 PM
Screen capture #3 with notes

 [ You are not allowed to view attachments ]
Title: Re: WU - Let us know your issues
Post by: CoolBreeze on March 27, 2019, 10:47:49 PM
For the past several days, I have been unable to access my personal weather station.  Whenever I attempt to , I get a message saying maintenance and or upgrades are being done. When I input my station ID  -  COHARTS9  - I get the same message.

Please advise as to what the issue is and what/when I should I expect going forward.
Title: Re: WU - Let us know your issues
Post by: DWIGHT123 on March 27, 2019, 11:02:57 PM
You are not alone I’m on IOS same thing for me going on 10 days I believe.Wunderground is being trash now.
Title: Re: WU - Let us know your issues
Post by: WSWeather on March 27, 2019, 11:23:49 PM
It just keeps getting worse:

Dashboard summary for the day has no relation to the day's weather.

32 (!) duplicate favorites I never selected and can't get rid of.   

Have to scroll down twice to see basic PWS data. 

Blind chimps could do a better job of web design.
Title: Re: WU - Let us know your issues
Post by: DWIGHT123 on March 27, 2019, 11:28:26 PM
@WS i guess I shouldn’t complain it’s not like the servers would do me any good.
Title: Re: WU - Let us know your issues
Post by: PraveenC31 on March 28, 2019, 12:24:50 AM
The elev shows (mt) but it still displays the feet.   ](*,)
Title: Re: WU - Let us know your issues
Post by: vsakalis on March 28, 2019, 02:36:53 AM
changing from fahrenheit to celsius become ok! Metric Pressure ok too. Wind gust mph not ok.
I hope they start to fix some things
Title: Re: WU - Let us know your issues
Post by: noctilucent on March 28, 2019, 05:28:18 AM
It's actually getting better compared to just 24 hours ago, I'm now seeing values instead of "--" for everything, and the graphs look sane again on Firefox/Waterfox.  I'm still seeing the issues that wxnut99 has pointed out, but at least it's usable now.

One request for the WU devs, could you select imperial/metric based on where the user is coming from?  So if it's the US, default to imperial, if it's anywhere else in the world, default to metric.  That would solve probably 99% of all imperial/metric complaints.
Title: Re: WU - Let us know your issues
Post by: Felix1 on March 28, 2019, 05:28:56 AM
For the past several days, I have been unable to access my personal weather station.  Whenever I attempt to , I get a message saying maintenance and or upgrades are being done. When I input my station ID  -  COHARTS9  - I get the same message.

Please advise as to what the issue is and what/when I should I expect going forward.


To get some help, you gotta include info on your platform, system version, browser and version and confirm you're using the following URL:


https://www.wunderground.com/dashboard/pws/ (https://www.wunderground.com/dashboard/pws/KVAMANAS20)XXXXXXX     XXXXXX = StationID (and be sure the case is correct per what you were originally sent upon initial sign-up)
Title: Re: WU - Let us know your issues
Post by: txweather.org on March 28, 2019, 06:59:01 AM
Wunderground, I am still unable to access my account! I keep getting "Email not found"
Please see attachment.

Help!
Title: Re: WU - Let us know your issues
Post by: howardagoldberg on March 28, 2019, 07:04:21 AM
Confirmed bug since the WU 'refresh.'

To reproduce:

1) Turn off hardware acceleration in Chrome
2) Go to any PWS dashboard page or local forecast page
3) The maps do not load correctly (as per the included screenshot).

The issue can be remedied by turning on hardware acceleration in Chrome.

However ... I have had hardware acceleration turned off in Chrome (Windows 10) for nearly three years due to an issue with the 'insert screenshot' functionality in Office 2016, which I depend on. I have not encountered any other issues with any other website with hardware acceleration in Chrome turned off.

Further, other maps on the WU site - such as "WunderMap" load without issue when hardware acceleration is turned off.

Bottom line - the maps should load regardless of the hardware acceleration setting (which *needs* to be turned off on certain hardware/software configurations). This is a bug at WU's end.

 [ You are not allowed to view attachments ]

Note: this issue has been confirmed/reproduced by other users in the Weather Underground and Ambient Weather users' groups on Facebook.
Title: Re: WU - Let us know your issues
Post by: konz on March 28, 2019, 07:26:47 AM
I have a question: Why are you using a random internet forum instead of sending updates to your users or responding to support requests?

OMG, is this project secretly being run by my I.T. department?

 :grin:  :grin:   :-)   :-)   :-(   :-(   :eek:   :eek:   :shock:   :shock:   ](*,)
Title: Re: WU - Let us know your issues
Post by: awsum140 on March 28, 2019, 07:54:58 AM
You must work for a governmental agency   ](*,)
Title: Re: WU - Let us know your issues
Post by: txweather.org on March 28, 2019, 09:30:24 AM
My Device: https://www.wunderground.com/dashboard/pws/KTXSPRIN75
I cant access it. When I login I get "Under Maintenance"
Title: Re: WU - Let us know your issues
Post by: wxnut99 on March 28, 2019, 10:26:26 AM
As I posted yesterday with some screen captures, there are numerous issues with the latest WU update of PWS data. IMO, the 2 main priorities to fix are:

1) Display temperature and dewpoint to 0.1C resolution for metric values. This includes graphs and data tables.
2) Bring back rapid fire data updates.  Currently, data is static and there is no time stamp displayed to show when the data is valid for.
 
These 2 fixes would go a long way to bring back functionality of the old PWS display.   
Title: Re: WU - Let us know your issues
Post by: ambwx1000 on March 28, 2019, 10:34:36 AM
I have not had time to read the list of issues but I hope someone has mentioned/Complained about the Exclusion of Custom data display under History And the Exclusion of the ability to "Download" my station Data when I created a Custom Table display.  VERY disappointed in the loss of these features.  I can live with the generally Bad new layout but losing access to my past data is a Deal Breaker for me.  I have a small orchard and I was able to use MY tabular data to calculate Degree Days over the last several months.
Title: Re: WU - Let us know your issues
Post by: BeaverMeadow on March 28, 2019, 10:56:23 AM
.... I can live with the generally Bad new layout but losing access to my past data is a Deal Breaker for me.  I have a small orchard and I was able to use MY tabular data to calculate Degree Days over the last several months.
The data is still there by reviewing historical past month tables one month at a time. The process of saving and utilizing it however appears to be a very unfriendly process.
Title: Re: WU - Let us know your issues
Post by: rormeister on March 28, 2019, 10:57:20 AM
I have not had time to read the list of issues but I hope someone has mentioned/Complained about the Exclusion of Custom data display under History And the Exclusion of the ability to "Download" my station Data when I created a Custom Table display.  VERY disappointed in the loss of these features.  I can live with the generally Bad new layout but losing access to my past data is a Deal Breaker for me.  I have a small orchard and I was able to use MY tabular data to calculate Degree Days over the last several months.
Can't determine what system you're running, but if it's Ambient, you might try https://dashboard.ambientweather.net/dashboard. Data is in 5 minute intervals, but it should all be there. YMMV
Title: Re: WU - Let us know your issues
Post by: ValentineWeather on March 28, 2019, 11:06:40 AM
I'm turning my data feeds off from 2 stations.  If they fix it (get rapid-fire going again) near realtime, can someone post a new thread saying fixed since they never update directly?
I'll be damned if they are going to use my data with the website the way it is now.  I don't need Weather Underground I have a website, it was just a convenience to access my remote station but without rapid-fire I have zero use.
Title: Re: WU - Let us know your issues
Post by: Bgruver on March 28, 2019, 11:19:36 AM
I'm turning my data feeds off from 2 stations.  If they fix it (get rapid-fire going again) near realtime, can someone post a new thread saying fixed since they never update directly?
I'll be damned if they are going to use my data with the website the way it is now.  I don't need Weather Underground I have a website, it was just a convenience to access my remote station but without rapid-fire I have zero use.

Same here. Rapid fire was their big separation from other sites. Now that's gone, no point in using them. If they bring back that feature, I'll return. Otherwise I'll just use PWSweather and CWOP.
Title: Re: WU - Let us know your issues
Post by: galfert on March 28, 2019, 11:26:21 AM
I have not had time to read the list of issues but I hope someone has mentioned/Complained about the Exclusion of Custom data display under History And the Exclusion of the ability to "Download" my station Data when I created a Custom Table display.  VERY disappointed in the loss of these features.  I can live with the generally Bad new layout but losing access to my past data is a Deal Breaker for me.  I have a small orchard and I was able to use MY tabular data to calculate Degree Days over the last several months.
Can't determine what system you're running, but if it's Ambient, you might try https://dashboard.ambientweather.net/dashboard. Data is in 5 minute intervals, but it should all be there. YMMV

Yup, ambwx1000 has a WS-1400-IP according to recent post in Dec 2018 and they are publishing to ambientweather.net as they mentioned in a prior post.

For all others, ambientweather.net is not limited to just Ambient stations. If your station is compatible with a Meteobridge (Davis, older Acurite...and some others) you can add the license to publish to ambientweather.net ...or you can just buy a WeatherBridge that has that license already installed. Great benefit of publishing to ambientweather.net is that you gain live Amazon Alexa and Google Assistant voice control of station data.
Title: Re: WU - Let us know your issues
Post by: vsakalis on March 28, 2019, 11:31:47 AM
I become more upset because some of us have PWS conected only with WU. Without WU i have only inner console with no ability to connect with a pc. I hope WU become ok... else it was a big waste of money :-( :-( :-(
Title: Re: WU - Let us know your issues
Post by: galfert on March 28, 2019, 11:42:47 AM
I become more upset because some of us have PWS conected only with WU. Without WU i have only inner console with no ability to connect with a pc. I hope WU become ok... else it was a big waste of money :-( :-( :-(

What kind (brand /model ) weather station do you have? Even if it appears that it is only able to support WU, there are many times ways around that which you may not be aware of, so you could publish to more places with sometimes minimal effort. I publish to 10 different online weather sites and I also save a local copy of data to SQL database. Even if WU gets fixed tomorrow and you are happy again you never know what could happen next, so be prepared and don't put all your eggs in one basket. Which is why I publish to so many places. Plus I find it more enjoyable to utilize the different tools and ways of looking at the data that all the different sites offer. I miss the old WU and I want them to fix it....but because I publish to so many other places it isn't like I really need WU. I do realize how much I relied on WU Rapidfire which has caused me to now consider adding even more to my weather station and I'm starting to look into hosting my own LIVE weather site probably using WeeWx it is able to do a live site (and I think Weather-Display software does also).
Title: Re: WU - Let us know your issues
Post by: galfert on March 28, 2019, 12:11:54 PM
I'm turning my data feeds off from 2 stations.  If they fix it (get rapid-fire going again) near realtime, can someone post a new thread saying fixed since they never update directly?
I'll be damned if they are going to use my data with the website the way it is now.  I don't need Weather Underground I have a website, it was just a convenience to access my remote station but without rapid-fire I have zero use.

You are all of 2 stations compared to over 300,000 WU stations. Sure you can hope that others feel and do the same as you. But without mobilizing and organizing something larger you are just a 2 station army and maybe you get lucky but probably not in getting others to follow. Because people need to be motivated that there is an end goal of what they are going to win as a group. If you truly want to affect change with a boycott, I would get on Facebook, Twitter, Instagram, Snapchat, put up a web page, make a YouTube video, start a petition, etc... even contact local news (never know it might go viral), and impose a deadline of when everyone should shut down the uploads.

But before all that ....step back and evaluate the situation. Did WU say all this is it and this the new WU dashboard and it is here to stay? No they didn't. They clearly said they heard us loud and clear. They are making it a priority to fix these things. They promised to bring back Rapidfire updates, tenths decimal place digits, enable single shot view of data, and something else I think, forgot what it was now. So what are you protesting for? Because they royally screwed up? But they admitted it....so be patient.

Think of it this way. I believe the small team of WU employees (their words that they are small) are hard at work. Perhaps IBM is the culprit and not the small WU team. This reeks of upper management ineptitude. IBM has not dedicated enough resources (people and infrastructure money) into WU. Perhaps this is the best thing to happen to WU. Sometimes something like this big failure is necessary for those in power to realize the mistake they have made. So for that I commend you for speaking out, because you are not just 2 stations or 1 person, but you are now one of many here protesting and displaying your displeasure.

WU has gone through changes over the years and the last time they did a major change it didn't go over well....but I have to admit this time is way worse and the backlash is tremendous. Because of it all I'm being optimistic that IBM will finally give the small WU team what they need (at least give them a bit more than before).
Title: Re: WU - Let us know your issues
Post by: awsum140 on March 28, 2019, 12:14:32 PM
I use WU for easy access to semi-live data from wherever I am.  The data is no longer live.  Rapid Fire sees to be a thing of the past.  The page looks like a child designed it.  None of the problems with the data being displayed have been fixed in three days, so far.  I can't access my devices, station and webcam.  What a "wonderful" ugrade(?).  I understand they had a problem with the daylight savings time switch.  Really?  It's 2019 not 1819.   ](*,)

At this rate I think WU will be like the do-do bird and slowly disappear entirely.

I think I know why "devices" is "under maintenance".  If it wasn't there'd be a major migration out of WU and they'd lose users and data in an avalanche.  Some may be optimistic that IBM will respond properly, but don't hold your breath.  WU has become a real "profit center" for them and I suspect it doesn't get very close to the center.
Title: Re: WU - Let us know your issues
Post by: boss281 on March 28, 2019, 01:09:00 PM
My graphs "appear" correct now, Daily summary numbers still off. No rapidfire. Has there been any clue from support about RF implementation soon?

That said, alternate sites to send data with rf support?

Sent from my XT1254 using Tapatalk

Title: Re: WU - Let us know your issues
Post by: rormeister on March 28, 2019, 01:15:57 PM
So true. However, as I munch on a batch of fresh popcorn, I am of the camp that believes a front facing Wunderground web page is incidental to IBM’s desire to ingest our data into their Big Blue data devouring machine. I would hazzard to guess that any “non station owner” would view the data as “acceptable”, regardless whether the summary values are totaly incorrect. I for one wil continue to leave my little station up and running in hopes that the disparity of the device 5 blocks away (reporting 91f when it’s really only 65f) will be minimized somewhat.

Fresh popcorn anyone?  [tup]

I'm turning my data feeds off from 2 stations.  If they fix it (get rapid-fire going again) near realtime, can someone post a new thread saying fixed since they never update directly?
I'll be damned if they are going to use my data with the website the way it is now.  I don't need Weather Underground I have a website, it was just a convenience to access my remote station but without rapid-fire I have zero use.

You are all of 2 stations compared to over 300,000 WU stations. Sure you can hope that others feel and do the same as you. But without mobilizing and organizing something larger you are just a 2 station army and maybe you get lucky but probably not in getting others to follow. Because people need to be motivated that there is an end goal of what they are going to win as a group. If you truly want to affect change with a boycott, I would get on Facebook, Twitter, Instagram, Snapchat, put up a web page, make a YouTube video, start a petition, etc... even contact local news (never know it might go viral), and impose a deadline of when everyone should shut down the uploads.

But before all that ....step back and evaluate the situation. Did WU say all this is it and this the new WU dashboard and it is here to stay? No they didn't. They clearly said they heard us loud and clear. They are making it a priority to fix these things. They promised to bring back Rapidfire updates, tenths decimal place digits, enable single shot view of data, and something else I think, forgot what it was now. So what are you protesting for? Because they royally screwed up? But they admitted it....so be patient.

Think of it this way. I believe the small team of WU employees (their words that they are small) are hard at work. Perhaps IBM is the culprit and not the small WU team. This reeks of upper management ineptitude. IBM has not dedicated enough resources (people and infrastructure money) into WU. Perhaps this is the best thing to happen to WU. Sometimes something like this big failure is necessary for those in power to realize the mistake they have made. So for that I commend you for speaking out, because you are not just 2 stations or 1 person, but you are now one of many here protesting and displaying your displeasure.

WU has gone through changes over the years and the last time they did a major change it didn't go over well....but I have to admit this time is way worse and the backlash is tremendous. Because of it all I'm being optimistic that IBM will finally give the small WU team what they need (at least give them a bit more than before).
Title: Re: WU - Let us know your issues
Post by: Maumelle Weather on March 28, 2019, 01:23:17 PM
Valentine Weather isn't the only one who has turned their data off to WU. There are many others here who are no longer sending data to them. I turned mine off 3 years ago and have not missed them in the least.

1.  They first turned off WU Photos.
2.  Turned off their NOAA Weather Radio service 2 years ago, which was replaced with something FAR superior, made by your fellow weather hobbyists here on this Forum.
3.  They do NOT perform any QC on their data, given the number of weather stations that send inaccurate data to them. All one has to do is look at their map, and it is quickly noticable what stations are VERY inaccurate, and yet they still exist on the map.
4.  They want YOUR data, so they can profit off of it without you getting ANY credit after you have spent all your hard earned cash, time setting up your weather station, getting it online, etc. So, you get a webpage with your data without ads, because you are providing them with your data. That is no longer a fair trade in my opinion, especially since that data is no longer live coming that you can see from them.
5. If you wish to continue sending data to them, that is your prerogative. Just remember they are making money off of it.

This company is has been slowly signing its own demise for the last several years, and this latest "incident" shows if anything, it is accelerating that, IMHO.

John
Title: Re: WU - Let us know your issues
Post by: mpf148 on March 28, 2019, 01:25:05 PM
Thanks for monitoring this thread.

I am unable to register my new weather station.   I see the notification on WU.com to expect issues during the week of March 18, but appears service is still out.   When can I expect to be able to register?
Title: Re: WU - Let us know your issues
Post by: ValentineWeather on March 28, 2019, 01:28:19 PM

You are all of 2 stations compared to over 300,000 WU stations. Sure you can hope that others feel and do the same as you. But without mobilizing and organizing something larger you are just a 2 station army and maybe you get lucky but probably not in getting others to follow. Because people need to be motivated that there is an end goal of what they are going to win as a group. If you truly want to affect change with a boycott, I would get on Facebook, Twitter, Instagram, Snapchat, put up a web page, make a YouTube video, start a petition, etc... even contact local news (never know it might go viral), and impose a deadline of when everyone should shut down the uploads.

But before all that ....step back and evaluate the situation. Did WU say all this is it and this the new WU dashboard and it is here to stay? No they didn't. They clearly said they heard us loud and clear. They are making it a priority to fix these things. They promised to bring back Rapidfire updates, tenths decimal place digits, enable single shot view of data, and something else I think, forgot what it was now. So what are you protesting for? Because they royally screwed up? But they admitted it....so be patient.



No offense, but I don't care diddly what others do. Wasn't my intent at all and why I stated I have other options.

Funny you have information I don't. I've not heard a peep from WU on anything, all I see is what's been going on for a week now and a few members saying they promise to fix. If a week isn't enough time to fix this mess what is?
Title: Re: WU - Let us know your issues
Post by: awsum140 on March 28, 2019, 01:45:59 PM
Nor do I care diddly about what others do.  Remember the band played until the Titanic sank.

If you think it's going to be fixed in a week you're truly an optimist.  Consider the amount of time spent putting this "upgrade" together, the lines of code involved and the finger pointing and ducking that go on in a large, corporate environment like IBM.  It'll take a week for them to even admit there are problems let alone start to look at where the problems are.

My speculation for the reason "devices" is off line was meant as a sarcastic, speculative, comment regarding the overall performance of the team involved in WU not on based on any specific knowledge.  The idea that it has become a profit center for IBM is based on years of working in a corporate environment and knowing that "dollar is king".  If WU doesn't produce dollars it won't get much in the way of support until it withers and dies a slow, ugly, death.  That is reality.
Title: Re: WU - Let us know your issues
Post by: galfert on March 28, 2019, 01:47:08 PM

You are all of 2 stations compared to over 300,000 WU stations. Sure you can hope that others feel and do the same as you. But without mobilizing and organizing something larger you are just a 2 station army and maybe you get lucky but probably not in getting others to follow. Because people need to be motivated that there is an end goal of what they are going to win as a group. If you truly want to affect change with a boycott, I would get on Facebook, Twitter, Instagram, Snapchat, put up a web page, make a YouTube video, start a petition, etc... even contact local news (never know it might go viral), and impose a deadline of when everyone should shut down the uploads.

But before all that ....step back and evaluate the situation. Did WU say all this is it and this the new WU dashboard and it is here to stay? No they didn't. They clearly said they heard us loud and clear. They are making it a priority to fix these things. They promised to bring back Rapidfire updates, tenths decimal place digits, enable single shot view of data, and something else I think, forgot what it was now. So what are you protesting for? Because they royally screwed up? But they admitted it....so be patient.


Funny you have information I don't. I've not heard a peep from WU on anything, all I see is what's been going on for a week now and a few members saying they promise to fix. If a week isn't enough time to fix this mess what is?
I don't have any special information...

But I guess you missed the posts in this thread from the very WU employees. There have been several messages in this past week. The last one being from yesterday where they said they are working on things and monitoring this thread.
https://www.wxforum.net/index.php?topic=33651.msg374374#msg374374

Then there is this message from 2 days ago where they promised to fix the issues brought up in the next few days. You haven't even given them a week. The new WU hasn't even been up a week.
https://www.wxforum.net/index.php?topic=33651.msg374176#msg374176

I'm already seeing changes. It started off with no metric units. Now we have metric (although still needs work as it is metric but still says imperial as the units).
Title: Re: WU - Let us know your issues
Post by: galfert on March 28, 2019, 01:56:26 PM
No rapidfire. Has there been any clue from support about RF implementation soon?

That said, alternate sites to send data with rf support?

Yes WU said 2 days ago to give them a few days and that Rapidfire was coming back. There are no other weather services that support Rapidfire like LIVE data. That was the one special defining difference why I loved WU as nobody else has it. Well there is one exception...AWEKAS allows 30 second updates if you pay for it which they call Fastlink. The free AWEKAS is limited to 5 minute uploads. But those aren't your only options. WeeWx is capable of Live 2 second updates to your own hosted website and I think maybe Weather-Display does too.

But there are several weather sites that allow 1 minute uploads....but I wouldn't qualify those as LIVE....AmbientWeather.net, WeatherCloud, PWSweather, WindGuru. Of these I just listed only AmbientWeather.net is free for the 1 minute upload (and not limited to just Ambient hardware if you have a Meteobridge or WeatherBridge).

EDIT: oh I forgot Ecowitt.net also has 1 minute uploads free. But you need compatible Ecowitt hardware which can also be Ambient stuff (at least for now).
Title: Re: WU - Let us know your issues
Post by: wxnut99 on March 28, 2019, 01:59:52 PM

You are all of 2 stations compared to over 300,000 WU stations. Sure you can hope that others feel and do the same as you. But without mobilizing and organizing something larger you are just a 2 station army and maybe you get lucky but probably not in getting others to follow. Because people need to be motivated that there is an end goal of what they are going to win as a group. If you truly want to affect change with a boycott, I would get on Facebook, Twitter, Instagram, Snapchat, put up a web page, make a YouTube video, start a petition, etc... even contact local news (never know it might go viral), and impose a deadline of when everyone should shut down the uploads.

But before all that ....step back and evaluate the situation. Did WU say all this is it and this the new WU dashboard and it is here to stay? No they didn't. They clearly said they heard us loud and clear. They are making it a priority to fix these things. They promised to bring back Rapidfire updates, tenths decimal place digits, enable single shot view of data, and something else I think, forgot what it was now. So what are you protesting for? Because they royally screwed up? But they admitted it....so be patient.

Think of it this way. I believe the small team of WU employees (their words that they are small) are hard at work. Perhaps IBM is the culprit and not the small WU team. This reeks of upper management ineptitude. IBM has not dedicated enough resources (people and infrastructure money) into WU. Perhaps this is the best thing to happen to WU. Sometimes something like this big failure is necessary for those in power to realize the mistake they have made. So for that I commend you for speaking out, because you are not just 2 stations or 1 person, but you are now one of many here protesting and displaying your displeasure.

WU has gone through changes over the years and the last time they did a major change it didn't go over well....but I have to admit this time is way worse and the backlash is tremendous. Because of it all I'm being optimistic that IBM will finally give the small WU team what they need (at least give them a bit more than before).

I certainly hope what you say is true and that WU realizes the importance of these issues to the weather observing community. My concern is that this update was released at all with such glaring issues. There are things that should have easily been identified as problems before it went live. That doesn't inspire me with a lot of confidence that WU developers or management truly realize what the needs and wants of its PWS users are. To me, it looks like this release wasn't at all properly tested or vetted for user feedback to get it ready for prime time. 
Title: Re: WU - Let us know your issues
Post by: Mike Fitz on March 28, 2019, 02:07:43 PM
Something like the Trello board WU had previously set up would be handy again to divide up and list the various bugs/enhancements and provide updates but it seems they shut that down. Right now it's just a mess of various complaints being thrown out over and over again by different folks for the same issues and no way to track the priorities of what's being worked on and what should be/is fixed. It would be nice to see a list of identified bugs/enhancements being worked and the status.
Title: Re: WU - Let us know your issues
Post by: cbull23 on March 28, 2019, 02:20:00 PM
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Spelling mistake found in email alerts section.

At least the website is loading a lot faster today and the graph scaling issue seems to have been resolved. WU is definitely working on it.
Title: Re: WU - Let us know your issues
Post by: Ray Proudfoot on March 28, 2019, 03:01:56 PM
Looking at the new WU interface for my station it looks considerably worse than before. Without wishing to insult nine year-olds it looks like it has been designed by a nine year old!  :roll:

Look at the attached image and tell me how you can get something as simple as pressure so wrong. Current pressure is 1032.4hPa but according to the gauge it's around 966hPa. How on earth does software get through beta testing with basic errors like that?

Reverting to the prevous style would be greatly appreciated please.
Title: Re: WU - Let us know your issues
Post by: WunderTodd (PWS PM) on March 28, 2019, 04:03:19 PM
Still here, still working on fixes (rapidfire, design, decimal precision), still listening to your feedback.

Thank you for your positive contributions, your bug reports, and for keeping speculation to a minimum.

Nobody likes a bumpy ride less than we do; we'll get these things ironed out.

Our small WU/IBM team thanks you for your patience and support.

--Us
Title: Re: WU - Let us know your issues
Post by: WheatonRon on March 28, 2019, 04:23:40 PM
The “My devices” tool is not working yet.
Title: Re: WU - Let us know your issues
Post by: ambwx1000 on March 28, 2019, 04:26:18 PM
WunderTodd, WU,
  Thanks, nice to know WU still has someone watching.  Do you mind telling me whether you have any intention of bringing back the Custom setting of History Data & the ability to Download Tabular data?  OR should I just Move On now?
Thx.
Title: Re: WU - Let us know your issues
Post by: WSWeather on March 28, 2019, 04:28:00 PM
Still here, still working on fixes (rapidfire, design, decimal precision), still listening to your feedback.

Get rid of the "Zergnet" ad at the bottom of the page.  If I'm sending you data it should not be there.
Title: Re: WU - Let us know your issues
Post by: jpwp on March 28, 2019, 05:21:20 PM
Weather Underground TV asks for questions on twitter: https://twitter.com/wunderground/status/1111373197750853632

If you are on Twitter, I recommend you all reply with "When are you going to fix your personal weather station page or restore it to the version that was functional? #wutv"

More public visibility on these issues, outside of a weather forum, will hopefully make IBM or the WeatherChannel take notice of this mess and either action a revert to the old system, or provide the "small" team with the resources to do a proper job and act professionally: e.g. test your software, don't make your users your guinea pigs, respond to support requests and communicate with the community about what is happening using their registered email.
Title: Re: WU - Let us know your issues
Post by: WunderTodd (PWS PM) on March 28, 2019, 05:28:04 PM
Weather Underground TV asks for questions on twitter: https://twitter.com/wunderground/status/1111373197750853632

If you are on Twitter, I recommend you all reply with "When are you going to fix your personal weather station page or restore it to the version that was functional? #wutv"

More public visibility on these issues, outside of a weather forum, will hopefully make IBM or the WeatherChannel take notice of this mess and either action a revert to the old system, or provide the "small" team with the resources to do a proper job and act professionally: e.g. test your software, don't make your users your guinea pigs, respond to support requests and communicate with the community about what is happening using their registered email.

#WUTV is a part of WeatherGroup Television.  We share a brand, but they are not a part of IBM.

Your voices are being heard here.

We appreciate your patience as we work on the fixes described a few posts above this one.

--Us
Title: Re: WU - Let us know your issues
Post by: rormeister on March 28, 2019, 05:31:52 PM
Looks like it’s time for reinforcements  :grin:
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Title: Re: WU - Let us know your issues
Post by: jpwp on March 28, 2019, 05:35:49 PM
#WUTV is a part of WeatherGroup Television.  We share a brand, but they are not a part of IBM.

Your voices are being heard here.

We appreciate your patience as we work on the fixes described a few posts above this one.

--Us

This is a random internet forum, that has no affiliation with WU. I had to join just to get some insight into what the hell was going on with my PWS on WU. That's not an effective community strategy.

Where do all our support emails go when we submit them through the site? Do they get sent to some other business? I know many people who have made support requests and got no response.

None of us care about the internal structure or how the brand is shared between businesses/teams. The fact is this reflects poorly on the entire brand, so anyone who uses the brand is going to get flak for this poor release.
Title: Re: WU - Let us know your issues
Post by: WunderTodd (PWS PM) on March 28, 2019, 05:44:38 PM
Looks like it’s time for reinforcements  :grin:
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I prefer the good old movie theater kind.
Title: Re: WU - Let us know your issues
Post by: WSWeather on March 28, 2019, 05:51:36 PM
Where do all our support emails go when we submit them through the site? Do they get sent to some other business? I know many people who have made support requests and got no response.

There is nobody monitoring the support email address...hasn't been for almost two years now.
Title: Re: WU - Let us know your issues
Post by: WSWeather on March 28, 2019, 05:52:32 PM
I prefer the good old movie theater kind.

I prefer websites that work properly and companies who respect their users.
Title: Re: WU - Let us know your issues
Post by: WunderTodd (PWS PM) on March 28, 2019, 05:53:49 PM
This is a random internet forum, that has no affiliation with WU. I had to join just to get some insight into what the hell was going on with my PWS on WU. That's not an effective community strategy.

This forum has been a place where people help each other with all kinds of questions, workarounds, etc.  It's a community in itself.  We are glad to be a part of it and to be able to respond to some of our most creative and inventive community members.

Where do all our support emails go when we submit them through the site? Do they get sent to some other business? I know many people who have made support requests and got no response.

Your support emails come to WU, not a 3rd party.  Unfortunately, we don't presently have the dedicated resources to respond to every email.

None of us care about the internal structure or how the brand is shared between businesses/teams. The fact is this reflects poorly on the entire brand, so anyone who uses the brand is going to get flak for this poor release.

The information provided about #WUTV being a part of a separate company is to let you know those concerns won't make it back over to the folks who work on the web product.

Thanks for your questions and your support as we work to iron out our post-release issues and fixes.
Title: Re: WU - Let us know your issues
Post by: Mapantz on March 28, 2019, 05:54:07 PM
A new issue has just cropped up for me after clearing my cookies and cache..

I'm getting a huge increase in CPU usage having the page loaded. It's that high, it causes my fan speed to increase. It wasn't like that earlier.
Title: Re: WU - Let us know your issues
Post by: WunderTodd (PWS PM) on March 28, 2019, 05:55:31 PM
A new issue has just cropped up for me after clearing my cookies and cache..

I'm getting a huge increase in CPU usage having the page loaded. It's that high, it causes my fan speed to increase. It wasn't like that earlier.

Thanks, we're checking on this one.
Title: Re: WU - Let us know your issues
Post by: jpwp on March 28, 2019, 05:55:43 PM
If it was any of these individual things:

- poor UI design
- down for maintenance
- no communication with users through normal channels
- lack of testing, too many bugs
- fundamental features people rely on being removed

Then this would all be more forgivable.

I appreciate that it must be a challenging time, and developers will likely be very stressed, but I hope afterwards a retrospect is done at IBM to figure out why things went so badly. Whether that's at the management level, not enough resources, or ineffective testing strategies before deployment.

Since you say you can't go back to the old system, my fear is that this is a result of a complete rewrite suffering second system syndrome https://en.wikipedia.org/wiki/Second-system_effect - and it will never really return to the level of functionality and reliability as previously existed.

Maybe the way your team has operated is entirely reasonable for enterprise customers, but IMO it is not acceptable for a consumer-facing service where it can damage the brand and result in lost confidence amongst your users. That is very hard to recover from.

I have led and worked in teams that have done major SaaS deployments, and we have always ensured our changes have minimal impact on our users. Because that's just what being a professional in this industry means. When there is an unavoidable impact, we send them an email to warn them and thank them for their patience. We also make sure our support staff are on-hand to respond to support emails.
Title: Re: WU - Let us know your issues
Post by: cbutterworth on March 28, 2019, 05:58:14 PM
Do you have an ETA on when “My Devices” will be available?

Thanks,
Charlie
Title: Re: WU - Let us know your issues
Post by: jpwp on March 28, 2019, 06:00:26 PM
I have led and worked in teams that have done major SaaS deployments, and we have always ensured our changes have minimal impact on our users. Because that's just what being a professional in this industry means. When there is an unavoidable impact, we send them an email to warn them and thank them for their patience. We also make sure our support staff are on-hand to respond to support emails.

And lest you think this means I was working with a huge team with major resources, these teams have been between 4 to 12 people.
Title: Re: WU - Let us know your issues
Post by: PaulMy on March 28, 2019, 06:37:27 PM
Quote
I had to join just to get some insight into what the hell was going on with my PWS on WU.
Please, this has been a long time forum where weather enthusiasts have been able to share and learn, and enjoy this hobby in a whole range of services and products in a respectful and independent way.  After some personal follow up by members of this forum Weather Underground gracefully agreed to come on and get first hand feed back on their issues.  Most people have continued to be respectful but recently some people are making it a sounding board.  This is not what wxforum has been about for me.  I wish the members, new and old, would treat each other and our partners with respect, even if they may not be getting or hearing everything they want.

Enjoy,
Paul


Title: Re: WU - Let us know your issues
Post by: rormeister on March 28, 2019, 06:41:03 PM
I have led and worked in teams that have done major SaaS deployments, and we have always ensured our changes have minimal impact on our users. Because that's just what being a professional in this industry means. When there is an unavoidable impact, we send them an email to warn them and thank them for their patience. We also make sure our support staff are on-hand to respond to support emails.

And lest you think this means I was working with a huge team with major resources, these teams have been between 4 to 12 people.

Even small teams, if provided the support and funding from higher up, can and will produce amazing results. IMHO, the current WUFixers were tasked to take down the old server network and replace it. That’s a monumental task, and frankly I’m kind of surprised it’s made it this far.  I was with Amazon back in the late 90’s. Small web team, but with HUGE resources and support behind it. Not surprising they managed to re-invent their website no less than quarterly, with large pushes inbetween. However there was also a small army testing every function prior to delivery. Needless to say, Amazon did what their early motto was “Get BIG Fast”.
Title: Re: WU - Let us know your issues
Post by: jpwp on March 28, 2019, 06:56:52 PM
Quote
I had to join just to get some insight into what the hell was going on with my PWS on WU.
Please, this has been a long time forum where weather enthusiasts have been able to share and learn, and enjoy this hobby in a whole range of services and products in a respectful and independent way.  After some personal follow up by members of this forum Weather Underground gracefully agreed to come on and get first hand feed back on their issues.  Most people have continued to be respectful but recently some people are making it a sounding board.  This is not what wxforum has been about for me.  I wish the members, new and old, would treat each other and our partners with respect, even if they may not be getting or hearing everything they want.

If they used this forum in addition to communicating with their members, by email or notices on their website, that would be another story and a valuable way to gain insight and feedback from this particular community, while not ignoring everyone else.

Sadly, this is the only place where WU is providing any update on the situation.

I have tried to engage them on facebook, twitter, and support email before coming here. My attempts, and those of many others I know, have been ignored. Such behaviour has made this forum post the canonical source of information. I apologise if I come off as overly critical, but that's a result of feeling like they are ignoring all attempts to contact them for support through official channels.

But I'll take responsibility for my own poor decision making. This is a good reminder to not rely on third party services I'm not paying money for. I will be investigating and setting up a weewx instance to ensure my weather reporting is reliable and it's availability is under my control.
Title: Re: WU - Let us know your issues
Post by: WunderTodd (PWS PM) on March 28, 2019, 07:12:26 PM
If it was any of these individual things:

- poor UI design
- down for maintenance
- no communication with users through normal channels
- lack of testing, too many bugs
- fundamental features people rely on being removed

Then this would all be more forgivable.

I appreciate that it must be a challenging time, and developers will likely be very stressed, but I hope afterwards a retrospect is done at IBM to figure out why things went so badly. Whether that's at the management level, not enough resources, or ineffective testing strategies before deployment.

Since you say you can't go back to the old system, my fear is that this is a result of a complete rewrite suffering second system syndrome https://en.wikipedia.org/wiki/Second-system_effect - and it will never really return to the level of functionality and reliability as previously existed.

Maybe the way your team has operated is entirely reasonable for enterprise customers, but IMO it is not acceptable for a consumer-facing service where it can damage the brand and result in lost confidence amongst your users. That is very hard to recover from.

I have led and worked in teams that have done major SaaS deployments, and we have always ensured our changes have minimal impact on our users. Because that's just what being a professional in this industry means. When there is an unavoidable impact, we send them an email to warn them and thank them for their patience. We also make sure our support staff are on-hand to respond to support emails.

You raise excellent points.  Thank you for sharing them.

As stated previously, we appreciate all feedback, and after we iron out the kinks -- we'll use the experience to build on the next.

--Us
Title: Re: WU - Let us know your issues
Post by: konz on March 28, 2019, 07:18:02 PM
Where do all our support emails go when we submit them through the site? Do they get sent to some other business? I know many people who have made support requests and got no response.

There is nobody monitoring the support email address...hasn't been for almost two years now.

@WunderTodd (PWS PM)
Then why is the link still out there?!  What exactly is the process users should follow to submit issues?  Does the company understand the issues it's causing by leaving a dead link out there?
Title: Re: WU - Let us know your issues
Post by: WunderTodd (PWS PM) on March 28, 2019, 07:19:29 PM
I have tried to engage them on facebook, twitter, and support email before coming here. My attempts, and those of many others I know, have been ignored.

Being ignored is one of the most hurtful things.  On behalf of us, I apologize to you and to other members of our community who have experienced this.  Proper support is an issue we're working to address.

--Us
Title: Re: WU - Let us know your issues
Post by: boss281 on March 28, 2019, 07:19:41 PM
Wundertodd, in what format would issues raised be most useful? Some basic list of elements to report defects might help bring some order to the chaos...

Sent from my XT1254 using Tapatalk

Title: Re: WU - Let us know your issues
Post by: WunderTodd (PWS PM) on March 28, 2019, 07:21:25 PM
Where do all our support emails go when we submit them through the site? Do they get sent to some other business? I know many people who have made support requests and got no response.

There is nobody monitoring the support email address...hasn't been for almost two years now.

@WunderTodd (PWS PM)
Then why is the link still out there?!  What exactly is the process users should follow?  Do the company understand the issues with this process?

As stated previously, we do monitor the support email.  Unfortunately, we are do not have dedicated resources at this time to guarantee a reply.
Title: Re: WU - Let us know your issues
Post by: Mike Fitz on March 28, 2019, 07:23:41 PM
Something like the Trello board WU had previously set up would be handy again to divide up and list the various bugs/enhancements and provide updates but it seems they shut that down. Right now it's just a mess of various complaints being thrown out over and over again by different folks for the same issues and no way to track the priorities of what's being worked on and what should be/is fixed. It would be nice to see a list of identified bugs/enhancements being worked and the status.

Re-quoting an earlier post...  At least this was helpful in getting a handle on existing defects.
Title: Re: WU - Let us know your issues
Post by: awsum140 on March 28, 2019, 07:33:30 PM
To my surprise, "My Devices" no longer shows as down for maintenance.  There are further problems, however.  It shows I have zero devices which is interesting because the weather station does update while not showing on the devices page.  I tried to add a web cam and that doesn't work either.  When using auto selection there is no way to highlight the correct location.  Trying to enter manually, as an address, ends up with "Needs a geolocation" in red.  I didn't bother trying to add the weather station since it is updating, what passes for, normally on the new page.
Title: Re: WU - Let us know your issues
Post by: cbull23 on March 28, 2019, 07:45:28 PM
To my surprise, "My Devices" no longer shows as down for maintenance.  There are further problems, however.  It shows I have zero devices which is interesting because the weather station does update while not showing on the devices page.  I tried to add a web cam and that doesn't work either.  When using auto selection there is no way to highlight the correct location.  Trying to enter manually, as an address, ends up with "Needs a geolocation" in red.  I didn't bother trying to add the weather station since it is updating, what passes for, normally on the new page.

For me it lists my weather stations, but it says the one that I got rid of a few years back is online and the one that is uploading currently is offline. That is quite odd. KNJMONTV22 should be the one that is online, not KNJMONTV6.

EDIT: Somehow in the edit settings for my device, it changed my hardware from Davis Vantage Pro2 to Airmar 150wx Ultrasonic. I would recommend to others who can see their devices to make sure you have the correct hardware information, because it seems to have defaulted to the first in the list.

Also the name of our device should bring us to our dashboard just like the previous devices page worked.

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Title: Re: WU - Let us know your issues
Post by: Mapantz on March 28, 2019, 07:50:22 PM
No more high CPU usage now. :)

Nice to be able to delete my old devices too.
Title: Re: WU - Let us know your issues
Post by: rormeister on March 28, 2019, 07:52:27 PM
Something like the Trello board WU had previously set up would be handy again to divide up and list the various bugs/enhancements and provide updates but it seems they shut that down. Right now it's just a mess of various complaints being thrown out over and over again by different folks for the same issues and no way to track the priorities of what's being worked on and what should be/is fixed. It would be nice to see a list of identified bugs/enhancements being worked and the status.

Re-quoting an earlier post...  At least this was helpful in getting a handle on existing defects.
Agreed, the Trello board at least could be referred to for where Waldo was. Sadly it was more for the resuscitation of the old site. I'll put my hand up to suggest a new Trello board.
Title: Re: WU - Let us know your issues
Post by: WheatonRon on March 28, 2019, 08:11:01 PM
To my surprise, "My Devices" no longer shows as down for maintenance.  There are further problems, however.  It shows I have zero devices which is interesting because the weather station does update while not showing on the devices page.  I tried to add a web cam and that doesn't work either.  When using auto selection there is no way to highlight the correct location.  Trying to enter manually, as an address, ends up with "Needs a geolocation" in red.  I didn't bother trying to add the weather station since it is updating, what passes for, normally on the new page.

For me it lists my weather stations, but it says the one that I got rid of a few years back is online and the one that is uploading currently is offline. That is quite odd. KNJMONTV22 should be the one that is online, not KNJMONTV6.

EDIT: Somehow in the edit settings for my device, it changed my hardware from Davis Vantage Pro2 to Airmar 150wx Ultrasonic. I would recommend to others who can see their devices to make sure you have the correct hardware information, because it seems to have defaulted to the first in the list.

Also the name of our device should bring us to our dashboard just like the previous devices page worked.

You are correct. My three devices all show the Airmar 150 instead of the Davis VP2s that I actually use. I was able to correct, but how did this happen? It also shows one of my devices is offline but it isn’t. I liked this webpage in the past as it showed in one spot if my pws were uploading AND the current temperature being reported by that station. Very useful—please add back temperature being reported, if possible.
Title: Re: WU - Let us know your issues
Post by: OldAlaskaGuy on March 28, 2019, 09:59:20 PM
Thank you at WU for the improvements. My devices page is up and configurable. Keep chipping away.  [tup]
Title: Re: WU - Let us know your issues
Post by: Mike Fitz on March 28, 2019, 10:13:07 PM
Just looked at the "My Devices" tab, shows "offline" so went in and looked. There was nothing in the device hardware section (it used to have my device) or the surface type so I filled that in and saved it, still shows as Offline although it's been uploading and showing my data for many years...

When I close the page and then go back to the devices tab the hardware section is blank again.
Title: Re: WU - Let us know your issues
Post by: jwreynoldson on March 28, 2019, 10:21:07 PM
Personally, I'd be loathe to make any changes to device PWS information yet until the WU folks have had a bit more time to get the system stable - in case I broke something.  It's very possible that the missing/incorrect information may be restored in time.

It's nice to see some incremental improvement in the bug count though.  Keep up the good fight, "Us"!

John R  (IFLINDER3, BALNARR2)

Just looked at the "My Devices" tab, shows "offline" so went in and looked. There was nothing in the device hardware section (it used to have my device) or the surface type so I filled that in and saved it, still shows as Offline although it's been uploading and showing my data for many years...
Title: Re: WU - Let us know your issues
Post by: farcus on March 28, 2019, 11:19:15 PM
few issues I'm having . . .  one a potential security issue . . .
For about a week now I haven't been able to log into the website. I have been receiving the message when trying to log in "email address not found". I knew the account was still active as my station is still reporting.
Just to test things I tried logging in with an old email address I used to use . . .  and was able to log into my account and view my pws.
Security issue? I'm loathe to make any changes in case I get locked out of my account completely.

The other is . . . (as others have reported) my pws shows as offline - although it is not and still updates regularly and shows on maps and in the wunderground app.
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another issue is - for a while I was unable to view temperatures in Celsius. This seems to be mostly fixed now - but the map still stubbornly only shows temperatures in Fahrenheit.
 [ You are not allowed to view attachments ]
Title: Re: WU - Let us know your issues
Post by: mdv on March 29, 2019, 12:58:25 AM
First time poster, having just joined this forum since it seems to be the best (possibly the only) way to air issues with the WU website changes.

As a part-time farmer where our farm is 200 km distant from where I live, I rely very much on being able to access my PWS data via the web, and WU has served me well in this regard ... up until the latest website changes. I agree with all previous comments about retaining the features that used to be there but are not now there - please bring them back.

I will not add anything to the list of issues already identified by other forum members, as I trust WU is onto these.

But I have some additional issues - some of which might be a consequence of my PWS being located outside the USA - these include:
1. My PWS is located on a rural farm - not in a city. WU is currently reporting my city as New South Wales (which is a state of Australia), and reports my state as "N/A".
There does not seem to be any way to change my PWS location data through text input to reflect the actual location. I would like to put the name of our rural neigbourhood (which has a postcode / zipcode) as the city but I cannot. If I type the name (Abercrombie River) of my postcode (2795), it is not recognised by WU database - no, my Abercrombie is not in Canada or Scotland.
2. My PWS dashboard location shows my location latitude to be in the northern hemisphere, when it should be degrees SOUTH. Also PWS elevation is 812m (or 2667 Ft) - WU shows it as 2667M. However, the Weather forecast page for my PWS location shows all of this information correctly, suggesting this is a simple bug.
3. I no longer have the hyperlink for weather forecast at my PWS location - where did it go? If I click on my "City/State" I am directed to the weather forecast web page for a site some 300km away Issue fixed while I typed - all good now, although clicking on my PWS "City" takes me via that other PWS Forecast web page for 5 seconds before bringing up my PWS forecast page. I think this might be caused by many PWS stations in the state of New South Wales (bigger than the state of Texas) having WU record New South Wales as the city. [See comment 1. above]

I do hope that WU can fix these issues and the others already identified by others, as I depend on being able to remotely monitor the current and historical weather not only at my PWS but also at other PWS locations in the same region.

   
Title: Re: WU - Let us know your issues
Post by: noctilucent on March 29, 2019, 02:12:41 AM
Quote
I had to join just to get some insight into what the hell was going on with my PWS on WU.
Please, this has been a long time forum where weather enthusiasts have been able to share and learn, and enjoy this hobby in a whole range of services and products in a respectful and independent way.  After some personal follow up by members of this forum Weather Underground gracefully agreed to come on and get first hand feed back on their issues.  Most people have continued to be respectful but recently some people are making it a sounding board.  This is not what wxforum has been about for me.  I wish the members, new and old, would treat each other and our partners with respect, even if they may not be getting or hearing everything they want.

+1.  The WU folks have been very professional and courteous in dealing with some pretty negative/unpleasant feedback from people.
Title: Re: WU - Let us know your issues
Post by: mdv on March 29, 2019, 02:37:32 AM
Another "inches vs mm" mismatch in the 7-hour rainfall/snow forecast.

Title: Re: WU - Let us know your issues
Post by: ALRUI on March 29, 2019, 04:56:05 AM
OK, so for years my PWS has been uploading happily to WU and since the upgrade nothing. I tried using a different browser (was using FireFox) and now at least I can get to my profile and I see my PWS status is offline yet nothing in weather display has been changed and it shows data transfers. Do I have to re-register my station now or start over???
Title: Re: WU - Let us know your issues
Post by: Ray Proudfoot on March 29, 2019, 05:47:24 AM
Bug Report from my station in England that has been uploading data without issue for nearly 10 years.

This relates to the Weather History section at the bottom of this page. https://www.wunderground.com/dashboard/pws/ISTOCKPO4

Temp High shows 6C. Wrong. It's currently 8C and the temp graph shows that.
Temp Low shows 5C. Wrong. The low since midnight was 0.7C.
Dew Point shows 4C for Low, HIgh and Average. Wrong. Low was -1C, High was 6C.
Humidity shows 91 High and 90 Low. Wrong. High is 100%, Low was 84%.
Wind Speed Gust shows High of 6km/h and Low of 6km/h. Wrong. High was 8mph (11km/h).
Pressure High shows 1031.66, Low 1031.29. Wrong. High is 1037.29, Low was 1031.53.

I could understand if one or two of these were wrong but just about all of them are wrong. How can you receive my data and make such a mess of interpreting it?

If this new software was tested then all I can say is you need better beta testers.
Title: Re: WU - Let us know your issues
Post by: AboutAndAround on March 29, 2019, 07:40:47 AM
I have my criticisms about the current WU page and how they're handling it, but I'd suggest not being aggressive, I think we're very lucky already we have a couple of WU devs reading this forum, even if it's not an official communication channel. Many other companies wouldn't even care to respond.
Title: Re: WU - Let us know your issues
Post by: catdon on March 29, 2019, 08:31:39 AM
Its probably been mentioned already, but I'd suggest not changing any station, software etc. settings that have worked for you in the past, if your having problems. Make sure everything is working on WU's end first...however long that may take.
Title: Re: WU - Let us know your issues
Post by: Ajward7976 on March 29, 2019, 09:06:49 AM
I believe good points are being made now. Respectful and good points. I believe my biggest issue is the same as most.... loss of rapid fire. That was so important. In fact, the quicker the better.
Title: Re: WU - Let us know your issues
Post by: Felix1 on March 29, 2019, 09:39:03 AM
Without wishing to insult nine year-olds it looks like it has been designed by a nine year old!  :roll:


I wouldn't be too hard on the WU team, I suspect that's what is being taught in web design classes nowadays (simple design, lots of white space, the idea that visual complexity is negatively correlated with website appeal, plus simplicity promotes quick download speeds). 


The question is, what's the majority of the target audience? Is it weather geeks like us who want every possible weather parameter shown and graphed and colored and so on; or, might the majority just want a quick look at the current temp and a short forecast so they know how to dress for the day? If the latter, the team has hit the mark. And I have no problem uploading my data to support that effort, it's not like it costs me anything. But then I maintain a website with a more traditional set of "weather geek" pages with archives going back years. The URL is provided to local residents who have an interest in enhanced weather details for things like flower plantings, gardening, lawn irrigation, etc.



Title: Re: WU - Let us know your issues
Post by: Jjm457 on March 29, 2019, 11:30:28 AM
I tried editing Station or webcam on site to associate webcam with station and  vice versa, but there is no save button. The only save button is at the bottom left, but it does not update the save!  Any help appreciated!
Title: Re: WU - Let us know your issues
Post by: Cocute on March 29, 2019, 11:37:02 AM
I think that WU with these changes aims to scare people to lighten their servers.

I think we'll have to look for alternatives.

It is difficult to leave everything as it was and the new version will be made and tested on alternative links?
. It's total nonsense,

It only occurs to me that the designers of the previous interface have not yielded the design and  is necessarily have to redo it.
Title: Re: WU - Let us know your issues
Post by: jackman on March 29, 2019, 11:43:04 AM
There's all kinds of issues with WU. I especially like this message for my webcam, "Offline (updated 737147 days ago)".
Title: Re: WU - Let us know your issues
Post by: rormeister on March 29, 2019, 11:58:19 AM
I think that WU with these changes aims to scare people to lighten their servers.

I think we'll have to look for alternatives.

It is difficult to leave everything as it was and the new version will be made and tested on alternative links?
. It's total nonsense,

It only occurs to me that the designers of the previous interface have not yielded the design and  is necessarily have to redo it.

Over a year ago, WU informed station owners that they were moving the system to new servers. This was a mandate by IBM who took ownership of WU. It was not cost effective to keep the old (and likely failing) systems operational. Think of trying to run applications designed for Mac’s on a new Windows server system. They won’t work. It’s not a matter of the previous designers not relinquishing the code, in fact it was available the whole time. It just outlasted it’s useful life (read: had massive coronary disease).

Be patient and eat popcorn. Works for me  [tup]
Title: Re: WU - Let us know your issues
Post by: galfert on March 29, 2019, 12:22:57 PM
There's all kinds of issues with WU. I especially like this message for my webcam, "Offline (updated 737147 days ago)".

737147 days ago is the start of the Julian calendar.
Title: Re: WU - Let us know your issues
Post by: raffnix on March 29, 2019, 01:12:40 PM
Same problems as many other user. Worst for me, no more rapid fire updates and confusing design. How likely is it, that all "good old functions" reappear? Thanks for support!
Title: Re: WU - Let us know your issues
Post by: Ray Proudfoot on March 29, 2019, 01:49:36 PM
I wouldn't be too hard on the WU team, I suspect that's what is being taught in web design classes nowadays (simple design, lots of white space, the idea that visual complexity is negatively correlated with website appeal, plus simplicity promotes quick download speeds).

Nothing wrong with simplicity but there’s absolutely no need for so much white space. The request for a mixture of metric / imperial is a long-standing one but still we wait.

And finally, the most important part of the new website is the information displayed is incorrect. Quite how so much can be wrong from what was uploaded is baffling. No excuse for that. Testing was non-existent otherwise the erroneous results would have been corrected.

And what was so wrong with the old style which worked?
Title: Re: WU - Let us know your issues
Post by: Cocute on March 29, 2019, 02:19:02 PM
if not possible use old code, the logic is show simple text data of all PWS data.
When show all correct add icons, gauges and graphics.
but keep in mind that most people see it on a mobile phone, not just on a computer.

Theme of confusion metric and imperial is dramatic.
How can you get so involved with these issues?
There are 4 mathematical formulas
Title: Re: WU - Let us know your issues
Post by: OldAlaskaGuy on March 29, 2019, 02:39:52 PM
Bug report. WU dashboard shows 99% humidity in the summary. Actual is 63%.
Title: Re: WU - Let us know your issues
Post by: Mike Fitz on March 29, 2019, 02:46:05 PM
My Graphs and table are correct (except the wind speed and gusts are equal in the graph) but the daily summary is completely wrong on all measurements.
Title: Re: WU - Let us know your issues
Post by: rormeister on March 29, 2019, 03:43:03 PM
I've been noticing intermittent missing data for wind direction in the table view:
 [ You are not allowed to view attachments ]
Title: Re: WU - Let us know your issues
Post by: catdon on March 29, 2019, 03:54:34 PM
This thing started out as some of us not liking the visual layout of the new dashboard... not knowing that it would turn into a total technical failure with problems everywhere.
Title: Re: WU - Let us know your issues
Post by: WSWeather on March 29, 2019, 05:00:24 PM
This thing started out as some of us not liking the visual layout of the new dashboard... not knowing that it would turn into a total technical failure with problems everywhere.
And it appears to be getting worse.

Best part is IBM has TWC using our PWS data without attribution or even acknowledgement of the source while IBM continues to destroy the site that provides the data.
Title: Re: WU - Let us know your issues
Post by: Mapantz on March 29, 2019, 06:45:06 PM
It will all get fixed. Your constant moaning and unconstructive critisism isn't going to make it magically fix everything.
Title: Re: WU - Let us know your issues
Post by: Ray Proudfoot on March 29, 2019, 06:58:58 PM
It will all get fixed. Your constant moaning and unconstructive critisism isn't going to make it magically fix everything.

My report was mainly factual and fully justified. I’m not sure I share your confidence that it will all get fixed. How old is this thread and how long have we been asking for a mix of imperial and metric?

The lack of beta testing is indefensible when the previous version of the software worked with only relatively small problems.
Title: Re: WU - Let us know your issues
Post by: rormeister on March 29, 2019, 07:27:47 PM
Okay, I'll admit this is a long shot, but I was scratching my head trying to glean where the Summary data was populating from. This may be way off the mark, but to me it looks like the first 12 daily readings are being used to populate the Summary details. Here is a, albeit messy, graph with my findings:  YMMV [edit] I missed the daily low, but if you follow the logic, you'll see it.

 [ You are not allowed to view attachments ]

<munching yummy popcorn>This reeks of armchair quarterbacking  [tup]
Title: Re: WU - Let us know your issues
Post by: Mapantz on March 29, 2019, 07:38:28 PM
My report was mainly factual and fully justified. I’m not sure I share your confidence that it will all get fixed. How old is this thread and how long have we been asking for a mix of imperial and metric?

The lack of beta testing is indefensible when the previous version of the software worked with only relatively small problems.

Well, that would be nice but is it really on the list of priorities?

How do you know how the beta testing went? The old layout was still having issues virtually every other day, so I don't see what all the panic is about. At the end of the day, it's a third party place to view your data. If you want everything in 100% working order, then use your own website.

The new layout is an improvement, and it will only get better.
Title: Re: WU - Let us know your issues
Post by: ray666 on March 29, 2019, 07:50:58 PM
There in still no metric figures an the map despite changing to C.
When will this be fixed?
Title: Re: WU - Let us know your issues
Post by: cbull23 on March 29, 2019, 07:57:30 PM
Well I imagine Weather Underground’s biggest problems they need to fix right now are the summaries, graphs/table, rapid-fire support, and decimal point precision for the temperature. That is going to take a long time to fix and I’d think they would correct metric/imperial issues later on when they’ve fixed the major flaws.
Title: Re: WU - Let us know your issues
Post by: mdv on March 29, 2019, 08:16:57 PM
I have noticed some small changes overnight that suggest the WU team is taking member comments earnestly. For one, I notice the graphs have reverted to using a 24hr X-axis scale, rather than the time-elapsed scale (where current time was the right-hand edge of the plot - which was difficult for me to comprehend).  [tup]

My PWS location is now showing in my dashboard as being in the correct hemisphere. [tup]

I can now access my PWS weather forecast page from my dashboard  [tup]- albeit that my forecast page is currently mostly non-functional. But there is no way to navigate from the forecast page back to the dashboard. Here, I assume the 'Home' icon is supposed to do that, but it is currently disabled in my case.

Bug Report: In addition to the data corruption in summary tables, there would appear to be an issue with the navigation through different time periods back to the current day. Specifically, it appears to me that when returning from another view - whether it be a previous daily view, weekly view or monthly view - to the current daily view, the summary data does not change from the previous view.

Attached image (which I inadvertently attached, but now cannot remove once posted) shows summary table when I navigate to monthly view and back to daily view. [Actual rainfall value is 30.48mm].
Title: Re: WU - Let us know your issues
Post by: Jaeger on March 29, 2019, 08:19:18 PM
* Selecting °C doesn't change the PWS altitude to metres, or change the wind gauge to km/h, or change the map display to metric.

* Temperature and wind speed values are being rounded to integer values; they used to be displayed to (at least) one decimal place.


* The pressure gauge doesn't work: currently 1011.55 hPa, but the needle is stuck at "zero."

* No units are displayed on the gauges for temperature, pressure and precipitation.
Title: Re: WU - Let us know your issues
Post by: mdv on March 29, 2019, 08:52:02 PM
Okay, I'll admit this is a long shot, but I was scratching my head trying to glean where the Summary data was populating from. This may be way off the mark, but to me it looks like the first 12 daily readings are being used to populate the Summary details. Here is a, albeit messy, graph with my findings:  YMMV [edit] I missed the daily low, but if you follow the logic, you'll see it.

<munching yummy popcorn>This reeks of armchair quarterbacking  [tup]

I attach an image of my PWS summary data (sorry for no pretty circles and arrows as these are beyond my skills) that lends support to your theory. In particular the summary data rainfall value matches the 12th accumulated rainfall data point in the table, noting that rain continued to fall thereafter. Max/min pressure values also tie in, but max/min wind speed/gust values do not appear to match as well.

 [ You are not allowed to view attachments ]
Title: Re: WU - Let us know your issues
Post by: Mike Fitz on March 29, 2019, 08:55:21 PM
I did notice my radar map has expanded a bit in height so there's some progress.  :)
Title: Re: WU - Let us know your issues
Post by: mpf148 on March 29, 2019, 09:20:25 PM
im a simple user, but love having this station.

Bugs I've noticed:

- finally able to register my new device - nice!

- device I previously deleted showing active and online - someone else reported the same thing ... is this ghosting? scary since that station's is boxed up and in a garage about 25 miles from where it used to broadcas ...  need to replace the weathervane (ambientweather 1400IP) -- anyone know where I can buy a spare?

- new device is showing offline and link to view the station from my devices is not active.  i can see my device via WU app

- iphone app, I can no longer select my current location.  Only my home device is selectable.

- details form my device not carrying through to the app

- tried to turn on weather alerts, but they turned off automatically.

- im still getting adds, but paying member

- never understood why only an iPad app, why not configured for an iphone too? 

- bring back the ability to post a message to people looking at your station.  Used this feature for my wife's school.

- no one ever responded to my email to the website support.
Title: Re: WU - Let us know your issues
Post by: havtrail on March 29, 2019, 10:22:50 PM
im a simple user, but love having this station.

Bugs I've noticed:
[snipped]
- im still getting adds, but paying member

Are you signing in?

Rich K.
Title: Re: WU - Let us know your issues
Post by: Mike Fitz on March 29, 2019, 10:25:45 PM
Just an aside but I've been opening the page multiple times a day and this evening I opened it again and was logged out and had to log back in. Noticed because I was getting ads.
Title: Re: WU - Let us know your issues
Post by: mdv on March 29, 2019, 10:35:01 PM
In the previous WU dashboard, manipulating the time cursor for the graphs was, for me at least, just plain awful. The time cursor displayed now is a great improvement.  [tup] [tup] [tup]
Title: Re: WU - Let us know your issues
Post by: mpf148 on March 29, 2019, 11:00:35 PM
im a simple user, but love having this station.

Bugs I've noticed:
[snipped]
- im still getting adds, but paying member

Are you signing in?

Rich K.

Yes I am.  Banner ads across the top
Title: Re: WU - Let us know your issues
Post by: jdomke1 on March 29, 2019, 11:09:00 PM
I'm glad I found this forum because I've received no response from WU to my support request. I've got several things going on..
First, I noticed my PWS was showing on the map correctly but the neighborhood showed an airport more than 30 miles away which was confusing. In the past it showed our airport. I tried to edit my PWS in WU but got page not found for hours so I messaged them. Second issue occurred the next day when I tried to go to my PWS in WU and got an error saying that station ID didn't exist. I confirmed repeatedly that I had the right station and URL. I gave up and just added a new station. I have an Acurite 5-1 attached to a PC that has ethernet so not a wireless issue. My indoor display is showing data. The Acurite app on the PC is showing data. I put the new station ID and PW into the WU section of the app. It's been more than 24 hrs and WU still shows my station as not connected. I'm able to access my station on the Acurite website and see my live data.
Here's the kicker... sometime today my old station ID URL was back and somehow showing data despite the app having the new ID/PW entered. The new station ID is also working, displaying the exact same info as the old station ID. The odd thing is, WU says it's not connected and the data on the Acurite website is very different. It shows 45 degrees and the WU site says 60 degrees for both. It truly is 45 degrees. How can WU display data for a station it claims they are not connected to? Getting no response from WU for three days, I'm hoping someone here has some ideas.
Old station is  https://www.wunderground.com/weather/us/ca/modesto/KCAMODES92
New station is https://www.wunderground.com/weather/us/ca/modesto/KCAMODES95

I also don't like how it displays a Neighborhood for the stations that you have no way to change. No one around us has any clue what this La Loma Station is. We're at the Modesto Airport, not Stockton Airport as shown on the original station. Very confusing.
Title: Re: WU - Let us know your issues
Post by: jdomke1 on March 29, 2019, 11:16:58 PM
Got a separate issue/question.
I'm trying to display our weather station data on our lobby display. I have the ability to display we website using the URL of my station. The issue I'm having is the WU is displaying a privacy policy permission page that I have no way of clicking the OK button or whatever it wants. I can see our data in the background but this page covers most of the screen. There's got to be some way to get around this screen and get rid of it permanently because it doesn't come up every time our lobby display switches to the site. It alternates between messages, announcements, photos, and then the WU website. Most of the time the annoying page shows and then occasionally it's not there. Got me.
URL I'm using is:
https://www.wunderground.com/weather/us/ca/modesto/KCAMODES95

Odd thing is, no matter where I try to view that website, different pc's and browsers, it never pops up there.
Title: Re: WU - Let us know your issues
Post by: jwreynoldson on March 29, 2019, 11:47:46 PM
I'm glad I found this forum because I've received no response from WU to my support request. I've got several things going on...
jdomke, probably worth your while reading back a few pages on the forum.  The WU system is somewhat unstable at present after the recent upgrade, and best guess is that it's going to take "a while" to get to stable operation.

However they are working on it. We are seeing various issues quietly disappear.  In the meantime, it really is probably not worth trying to reconfigure to get around the issues.   I've seen several settings issues I've encountered get fixed without any intervention on my part, whilst others have  assumed they needed to do something themselves to fix them, usually with limited success.   Give the WUnderkids time to do their stuff, is my take.    They have said they don't have the resources right now to reply to all the support requests, so patience is the watchword!
Title: Re: WU - Let us know your issues
Post by: WSWeather on March 30, 2019, 12:24:23 AM
It will all get fixed. Your constant moaning and unconstructive critisism isn't going to make it magically fix everything.

You're funny. Weather Underground has been broken since (at least) September 2017 and has been getting worse and worse since the mass exit of WU folks once IBM took over.  But keep on wishing...they're depending on suckers sticking around and sending them PWS data, which is why they bought this in the first place.
Title: Re: WU - Let us know your issues
Post by: jdomke1 on March 30, 2019, 12:25:32 AM
ok, the post I read that said they were working the kinks out was dated over a year ago which is why I posted. Reading 66 pages of posts just wasn't doable Thank you
Title: Re: WU - Let us know your issues
Post by: wxnut99 on March 30, 2019, 01:20:13 AM
Okay, I'll admit this is a long shot, but I was scratching my head trying to glean where the Summary data was populating from. This may be way off the mark, but to me it looks like the first 12 daily readings are being used to populate the Summary details. Here is a, albeit messy, graph with my findings:  YMMV [edit] I missed the daily low, but if you follow the logic, you'll see it.

<munching yummy popcorn>This reeks of armchair quarterbacking  [tup]

I attach an image of my PWS summary data (sorry for no pretty circles and arrows as these are beyond my skills) that lends support to your theory. In particular the summary data rainfall value matches the 12th accumulated rainfall data point in the table, noting that rain continued to fall thereafter. Max/min pressure values also tie in, but max/min wind speed/gust values do not appear to match as well.

 [ You are not allowed to view attachments ]

So it appears that the daily summary table is calculating the daily max/min/avg solely on the first hour of values (assuming you're displaying data every 5 minutes)   This also seems to be the case when you go back to a previous day.. summary stats are based solely on the first hour of data.  Wind data is a different issue.. I don't know where they're getting max/min values from. 

By the way, as others have noted and I want to reiterate.. the option of "custom" graphing/table summaries is no longer available with this update, only "daily, weekly, monthly". This means you can no longer graph/summarize data for annual, year to date or custom date ranges.  I would really like to see CUSTOM data range brought back as an option..
Title: Re: WU - Let us know your issues
Post by: mdv on March 30, 2019, 01:32:08 AM
... I don't know where they're getting max/min values from.  Such a mess of an update... shouldn't have seen the light of day until it was properly tested.

My PWS summary data is so corrupted that monthly view (ending 31 March) shows a rainfall total of 71mm (which is quite incorrect), and the weekly view (ending 31 March) shows a rainfall total of 343mm ... how is this possible? [and God forbid if I ever receive 343mm of rain in 1 week where my PWS is located].
Title: Re: WU - Let us know your issues
Post by: mdv on March 30, 2019, 01:40:42 AM

... This means you can no longer graph/summarize data for annual, year to date or custom date ranges.  I would really like to see CUSTOM data range brought back as an option..

+1
Title: Re: WU - Let us know your issues
Post by: DWIGHT123 on March 30, 2019, 01:51:45 AM
Is Anyone still stuck on registration verification? I assume it’s going to be a while regardless.
Title: Re: WU - Let us know your issues
Post by: Ray Proudfoot on March 30, 2019, 05:23:55 AM
Well, that would be nice but is it really on the list of priorities?

How do you know how the beta testing went? The old layout was still having issues virtually every other day, so I don't see what all the panic is about. At the end of the day, it's a third party place to view your data. If you want everything in 100% working order, then use your own website.

The new layout is an improvement, and it will only get better.

I accept mixing Metric and Imperial is not urgent but given I have a free app on my phone that can handle it it's not exactly difficult to implement.

Either beta testers missed many things or they reported them and were ignored. The only other option is there weren't any beta testers and the developers released without any testing.

Fortunately I do use my own weather website for data but MetCheck do use the WU data which is why it's important to me it's correct.

As for the new layout being an improvement that is subjective and I disagree. I had no issues with the previous interface.
Title: Re: WU - Let us know your issues
Post by: Ajward7976 on March 30, 2019, 07:17:19 AM
Hey for the first time.... my summary chart is correct.... they are doing something!
Title: Re: WU - Let us know your issues
Post by: sinan0310 on March 30, 2019, 07:51:22 AM
The new theme is worse than worse

Bugs I have realized;
-Metric values arent showing correct for an example, 8.3 8.4 8.5 8.2 is equal to 8
-Daily records are wrong in metric
Title: Re: WU - Let us know your issues
Post by: mdv on March 30, 2019, 08:17:03 AM
Hey for the first time.... my summary chart is correct.... they are doing something!

Mine is still badly corrupted, and bears no resemblance to the graphical data.
Title: Re: WU - Let us know your issues
Post by: tonyh on March 30, 2019, 08:40:35 AM
This upgrade is an utter farce! Besides all the points mentioned that render my WS display/ information far worse, I have just been into the monthly summary table from which I have been able to glean the average pressure (from each days figures) yet this is no longer displayed, just high and lows! What a c--k up! Not sure how else I can obtain these means as Weatherlink and Cumulus dont provide this from what I can tell.
Title: Re: WU - Let us know your issues
Post by: Tangmu on March 30, 2019, 09:31:11 AM
The summary chart still doesn't display the actual high and low.  However, there are ads on the page, and they work correctly.  So it is maybe a question of priorities as to what the software people are working on.
Title: Re: WU - Let us know your issues
Post by: vsakalis on March 30, 2019, 10:20:59 AM
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The full format of WU continues to have decimal points in T!!! But pressure is not real!!
My inner console has T=14,8, WU full screen has T=14.8, map of wu full screen have T=15 (0k) but wu normal (pws data) has T=14 !!! and map of wu has 59 F

What crazy is this?





























Title: Re: WU - Let us know your issues
Post by: vsakalis on March 30, 2019, 10:27:48 AM
missing attach [ You are not allowed to view attachments ]
Title: Re: WU - Let us know your issues
Post by: Sascha79 on March 30, 2019, 10:48:21 AM
Temperatur 18.9 C on my Station  in WU Summary T max 8 C
Wind on Station Max 30 km/h WU Shows 3 km/h max Gusts :oops:
Title: Re: WU - Let us know your issues
Post by: wxnut99 on March 30, 2019, 10:51:50 AM
Well, that would be nice but is it really on the list of priorities?

How do you know how the beta testing went? The old layout was still having issues virtually every other day, so I don't see what all the panic is about. At the end of the day, it's a third party place to view your data. If you want everything in 100% working order, then use your own website.

The new layout is an improvement, and it will only get better.

I accept mixing Metric and Imperial is not urgent but given I have a free app on my phone that can handle it it's not exactly difficult to implement.

Either beta testers missed many things or they reported them and were ignored. The only other option is there weren't any beta testers and the developers released without any testing.

Fortunately I do use my own weather website for data but MetCheck do use the WU data which is why it's important to me it's correct.

As for the new layout being an improvement that is subjective and I disagree. I had no issues with the previous interface.

To me, it looks like this update (no way am I calling it an upgrade) was released well before it was ready. They probably had a deadline and it went live, warts and all. I can't see a developer releasing such a mess of an update without proper testing (at least I hope not!)

While some have noted some fixes, I'm still not seeing any improvements to the site as of this morning. All issues still outstanding including lack of rapid fire updates, missing 0.1C temperature resolution for data display and graphing, and incorrect data summary tables. In addition, I can't get metric units to appear on my mobile device (iphone) Hopefully these issues are fixed soon to get us back to the functionality of the old version.
Title: Re: WU - Let us know your issues
Post by: PaulMy on March 30, 2019, 11:29:27 AM
At 03/30 10:51 am
Quote
While some have noted some fixes, I'm still not seeing any improvements to the site as of this morning. All issues still outstanding including lack of rapid fire updates, missing 0.1C temperature resolution for data display and graphing, and incorrect data summary tables. 
At 03/29 03:46 pm
Quote
"Rapidfire" PWS page. fix is being worked on hopefully will go out next week pending developer availability.
"Unit conversion" this has been fixed will go out in a release within the next week
404 error when trying to get to your page, not being able to.  This is being investigated
Login Errors: clear your cookies, clear your cache, try another browser, if none of those things work, contact support.  We're still working through some issues after account migration
"Summary Data" This has been fixed, fix will be deployed in an upcoming release
http://www.wxforum.net/index.php?topic=36488.msg374662#msg374662

Enjoy, but please also be patient.
Paul
Title: Re: WU - Let us know your issues
Post by: wxnut99 on March 30, 2019, 11:36:19 AM
At 03/30 10:51 am
Quote
While some have noted some fixes, I'm still not seeing any improvements to the site as of this morning. All issues still outstanding including lack of rapid fire updates, missing 0.1C temperature resolution for data display and graphing, and incorrect data summary tables. 
At 03/29 03:46 pm
Quote
"Rapidfire" PWS page. fix is being worked on hopefully will go out next week pending developer availability.
"Unit conversion" this has been fixed will go out in a release within the next week
404 error when trying to get to your page, not being able to.  This is being investigated
Login Errors: clear your cookies, clear your cache, try another browser, if none of those things work, contact support.  We're still working through some issues after account migration
"Summary Data" This has been fixed, fix will be deployed in an upcoming release
http://www.wxforum.net/index.php?topic=36488.msg374662#msg374662

Enjoy, but please also be patient.
Paul

Thanks for the info. Good to hear these issues are being addressed. Looking forward to the new update!
Title: Re: WU - Let us know your issues
Post by: OldAlaskaGuy on March 30, 2019, 11:54:12 AM
Date header above weather history. Date cut off and missing date second digit. [ You are not allowed to view attachments ]
Title: Re: WU - Let us know your issues
Post by: jpk1018 on March 30, 2019, 12:43:30 PM
I am one that's just going to hope they get it right eventually, and I really think the design is a done deal so why bitch about it. But my main concerns for me are:
No rapid fire updates, now we have two dumb pages that need to be refreshed.
Webcams
A little more of the fine detail would be nice ie wind direction/degrees can't be that hard.
Title: Re: WU - Let us know your issues
Post by: rormeister on March 30, 2019, 12:45:12 PM
Date header above weather history. Date cut off and missing date second digit. [ You are not allowed to view attachments ]
OS and Browser version would be helpful. I'm not seeing this behavior on Win10 (1809 current) with Chrome (current). On IE however, the widgets are a hot mess as are the graph/table information missing entirely.  On IE however, when logged out, there are no adverts  \:D/  iPad/iPhone running Chrome & Safari are displaying what would be expected under the circumstances.
Title: Re: WU - Let us know your issues
Post by: jpk1018 on March 30, 2019, 12:52:30 PM
Looks good on mozilla & win 10



Date header above weather history. Date cut off and missing date second digit. [ You are not allowed to view attachments ]
OS and Browser version would be helpful. I'm not seeing this behavior on Win10 (1809 current) with Chrome (current). On IE however, the widgets are a hot mess as are the graph/table information missing entirely.  On IE however, when logged out, there are no adverts  \:D/  iPad/iPhone running Chrome & Safari are displaying what would be expected under the circumstances.
Title: Re: WU - Let us know your issues
Post by: galfert on March 30, 2019, 12:57:54 PM
Date header above weather history. Date cut off and missing date second digit. [ You are not allowed to view attachments ]
OS and Browser version would be helpful. I'm not seeing this behavior on Win10 (1809 current) with Chrome (current). On IE however, the widgets are a hot mess as are the graph/table information missing entirely.  On IE however, when logged out, there are no adverts  \:D/  iPad/iPhone running Chrome & Safari are displaying what would be expected under the circumstances.

Nobody should be using IE as it is discontinued and barely maintained. If you don't like Chrome then use Edge, or Firefox (yuck) or Safari. Pretty soon Microsoft has said that Edge will switch to use same development base as Chrome called Chromium with same engines (Blink and V8). Of course there are other choices but these choices serve 99% of the user base.
Title: Re: WU - Let us know your issues
Post by: galfert on March 30, 2019, 01:03:50 PM
Looks good on mozilla & win 10



Date header above weather history. Date cut off and missing date second digit. [ You are not allowed to view attachments ]
OS and Browser version would be helpful. I'm not seeing this behavior on Win10 (1809 current) with Chrome (current). On IE however, the widgets are a hot mess as are the graph/table information missing entirely.  On IE however, when logged out, there are no adverts  \:D/  iPad/iPhone running Chrome & Safari are displaying what would be expected under the circumstances.

Mozilla? You mean Firefox or SeaMonkey as they both are browsers from Mozilla.
Title: Re: WU - Let us know your issues
Post by: OldAlaskaGuy on March 30, 2019, 01:06:49 PM
The problem is in Firefox, okay in IE 11. Other issues seem also to be browser related. In IE 11 I can't see the graphs. So far my best success is with Firefox.

Title: Re: WU - Let us know your issues
Post by: awsum140 on March 30, 2019, 01:41:43 PM
I can see everything, and most of it is wrong, as well as all the wasted space in Opera.
Title: Re: WU - Let us know your issues
Post by: Mapantz on March 30, 2019, 02:09:11 PM

Pretty soon Microsoft has said that Edge will switch to use same development base as Chrome called Chromium with same engines (Blink and V8)

Already using it here.  ;)

Despite it being an insider's perk, i'm using it as my daily driver as it is faster than Chrome itself, and faster than Chromium.
Title: Re: WU - Let us know your issues
Post by: Jim_S on March 30, 2019, 02:18:34 PM
A little more of the fine detail would be nice ie wind direction/degrees can't be that hard.
I totally agree with the above. The blocks are big enough to allow a lot more detail. The wind graphic at least needs cardinal points displayed and I'd like to see the Pressure show 10ths we each 10th divided into 2 100ths similar to a real dial barometer. It would also be nice to have a "trend" for Pressure.

Someone else mentioned this but I can't find it now. It would be nice if graphic blocks with no data didn't display and take up space.

Title: Re: WU - Let us know your issues
Post by: wxman91 on March 30, 2019, 03:28:37 PM
I sent an email in before thinking of coming here.  Can’t surf through all of the comments so I’ll just highlight my big three:

1) Significant digits!  A rounded while number is not adequate.  This goes for the API too.
2) Rapid-fire
3) Data download

I have not seen any problems with incorrect data, just imprecise data due to the rounding.

Thank you to the WU crew for coming in here. 
Title: Re: WU - Let us know your issues
Post by: awsum140 on March 30, 2019, 05:28:40 PM
Well, more changes this afternoon.  Now the map is bigger but rather than adjust the pane size for sensors down, they just made them bigger to "cut" wasted space.  I hope that's just a quick fix and things get condensed enough to be able to display all the important data on one page.  I was able to add my PWS, a POS 5N1, but can't seem to get the new ID to load into the Access unit.  The old IDs were all digits, the new one is a mix of upper and lower case along with digits.  I'm guessing that's a problem with AcuRite firmware rather than WU.  I tried adding a web cam, but the location still isn't working there.  I'm about to throw in the towel and just use the local displays.
Title: Re: WU - Let us know your issues
Post by: konz on March 30, 2019, 05:42:58 PM
Don't know if it's been reported or if anyone else is seeing this issue, but I have what looks to be double entry for wind gust.  Quite strange.
Title: Re: WU - Let us know your issues
Post by: cbull23 on March 30, 2019, 05:44:23 PM
Small issue when viewing my dashboard on my iPhone X. The pressure graph y-axis values are being cutoff (only the values that are rounded to the nearest hundredth).
Title: Re: WU - Let us know your issues
Post by: awsum140 on March 30, 2019, 05:49:22 PM
The station ID is missing from the page.
Title: Re: WU - Let us know your issues
Post by: Bunty on March 30, 2019, 09:52:22 PM
The new theme is worse than worse

Bugs I have realized;
-Metric values arent showing correct for an example, 8.3 8.4 8.5 8.2 is equal to 8
-Daily records are wrong in metric
It leaves out my soil temperature.
Title: Re: WU - Let us know your issues
Post by: BigOkie on March 30, 2019, 10:39:43 PM
Theyre also not processing VPII UV data correctly.  It swings from 0 to 9999 and back multiple times a day.  Checking my local machine for Cumulus and it seems to be reporting it correctly.  Why can't they just leave stuff alone?
Title: Re: WU - Let us know your issues
Post by: Bashy on March 31, 2019, 12:00:01 AM
When you are logged out it sort of makes sense, its setup for CLICK BAIT advertising, things dont look as spaced out when the CLICK BAIT adverts are shown. Why they need to show the same adverts 3 times on the same page is beyond me, i am actually a little embarrassed for them to be honest....
Title: Re: WU - Let us know your issues
Post by: theslydog on March 31, 2019, 02:16:39 AM
The summary chart still doesn't display the actual high and low.  However, there are ads on the page, and they work correctly.  So it is maybe a question of priorities as to what the software people are working on.

Use an ad blocker and it looks a bit better. At least the terrible ads are gone, even if the data is wrong....

The whole thing needs to be compacted so everything fits in one browser window (other than the graphs) rather than having to scroll down the page to get anything more than the temperature.
Title: Re: WU - Let us know your issues
Post by: noctilucent on March 31, 2019, 04:34:51 AM
The lack of beta testing is indefensible when the previous version of the software worked with only relatively small problems.

That's not necessarily the developers' fault, I've seen way too many software projects where the go-live date is set in stone months or years in advance and no-one in charge wants to pull the plug no matter how obvious it is that it's not ready.  More often than not, rushing unfinished software into production is a failure in leadership, not a failure by the technical people doing the work.
Title: Re: WU - Let us know your issues
Post by: Cocute on March 31, 2019, 04:43:29 AM
For see in mobile screen new design is terrible
Please IBM back the genuine design .....

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 [ You are not allowed to view attachments ]
Title: Re: WU - Let us know your issues
Post by: noctilucent on March 31, 2019, 04:47:27 AM
It leaves out my soil temperature.

The missing soil/leaf wetness is annoying since, while not many people use it, those that do are kinda relying on it for agricultural use.
Title: Re: WU - Let us know your issues
Post by: Cocute on March 31, 2019, 04:48:54 AM
How many developers work on the new design?
It is not understood that a basic thing like changing imperial to metric that costs 5 seconds to do it, to an international group of developers is costing them weeks.
Title: Re: WU - Let us know your issues
Post by: SmittythePirate on March 31, 2019, 05:23:32 AM
How many developers work on the new design?
It is not understood that a basic thing like changing imperial to metric that costs 5 seconds to do it, to an international group of developers is costing them weeks.

You have no idea if it is just a 5 second fix or where it is in the bug chart. Each of these charts is probably their own program with their own code that needs to be updated.
Title: Re: WU - Let us know your issues
Post by: Gocher66 on March 31, 2019, 06:01:59 AM
Hello to all,
I am new here an try to summarize the bugs/problems I see on my side. Using Safari as browser, similar results with Firefox.

1.   My account wasn’t accessible any more. WU doesn’t know my email address any more. Within their database was an old one, which I haven’t used for month. Also the information of device and software I am using where not correct. Means old. This leads me to the point that WU has used old data to setup the „new“ system. It has taken me a while to figure it out. Because of this I have setup a new station  #-o
2.   Implementation of metric values not correct. It shows temp in C only in the Temperatur dashboard (hope using the correct word). In the map still Fahrenheit is shown. Windspeed and          pressure stay in non metric.
3.   In the table view, the time an date is not shown. It shows: Invalid Date:undefined Date, for Safari; for Firefox it is: 07:59 undefined
4.   Values in the history board are not correct. Means the daily high and low are not correct shown.
5.   Device in „my device“ is stated offline and the link is not working. Device is sending data to WU. I assume this is linked to point 1. Open question, how long it will take to fix.
6.   Data is not send to third party, who is paying for the service. Assume this is linked to point 5. ](*,)
7.   Visiting my station on WU, don’t show the actual day in historical/Graph/Table data. It shows the data of the day were I have setup hte device. I my point of view it must be changed        and always start showing the values of the actual day.
8.   Pressure value shown in dashboard is not correct. Here not the value as such, here the graphical interpretation.

This are the bugs I see so far. On the other hand I also see some things which should be mentioned, when it comes to the UI. I do not see, how mobile users can make use of the new UI. Within my iPhone I have to scroll a lot to get all the information. It is fare away to have it on the fingertips.
The UI of the graph is somehow strange. But UI is in my point of view prio 2. Lets fix the bugs first.

Even haven’t not mention Rapidfire/webcam and so on.

I also have to agree to users, which can not understand how this is happening? This is definitely a update going into the wrong Direction, when it comes to user experience. Yes I understand that this a service free for users, but WU is making money out of our values. If this is the future of internet of things I really become afraid. To summarize this: If you are not able to operate and maintain a service you should not offer!

I will wait for some more days and see what is happening. If the bugs mentioned above aren’t fix I will leave WU. As this doesn’t make sense.
Title: Re: WU - Let us know your issues
Post by: ocala on March 31, 2019, 06:37:29 AM
Just going to step away from WU.
They have had some serious issues for a long time and it doesn't seem to be getting any better.
Several other choices out there. Hopefully they get it right in the future.
 
Title: Re: WU - Let us know your issues
Post by: Cocute on March 31, 2019, 06:41:49 AM
Just going to step away from WU.
They have had some serious issues for a long time and it doesn't seem to be getting any better.
Several other choices out there. Hopefully they get it right in the future.
problem is many stations sent data only to Wunderground,
what is solution create website with wunderground php data script?
mod firmwares to obtain station data to use out of wunderground?
Title: Re: WU - Let us know your issues
Post by: davidmc36 on March 31, 2019, 06:50:44 AM
As I posted yesterday with some screen captures, there are numerous issues with the latest WU update of PWS data. IMO, the 2 main priorities to fix are:

1) Display temperature and dewpoint to 0.1C resolution for metric values. This includes graphs and data tables.
2) Bring back rapid fire data updates.  Currently, data is static and there is no time stamp displayed to show when the data is valid for.
 
These 2 fixes would go a long way to bring back functionality of the old PWS display.   

Rapid Fire is the single most thing I have the station up for in the first place.
0.1 temps are a must.
The whole layout of big blocks is a waste of space. I like to see temp and wind and quick summary right at the top.

The huge map is a waste of space up top and data/proc hog. :-(
Title: Re: WU - Let us know your issues
Post by: ocala on March 31, 2019, 07:08:17 AM
Just going to step away from WU.
They have had some serious issues for a long time and it doesn't seem to be getting any better.
Several other choices out there. Hopefully they get it right in the future.
problem is many stations sent data only to Wunderground,
what is solution create website with wunderground php data script?
mod firmwares to obtain station data to use out of wunderground?
If you have a Davis station there is weatherlink.com
Also pwsweather.com
www.wxqa.com  weathercloud.net and more.
WU isn't the only place to send your data, it's just the most popular.
Title: Re: WU - Let us know your issues
Post by: ValentineWeather on March 31, 2019, 07:27:15 AM
Just going to step away from WU.
They have had some serious issues for a long time and it doesn't seem to be getting any better.
Several other choices out there. Hopefully they get it right in the future.

Yes, they have been in decline for several years it seems.
What has me perplexed is why they would have what looks like amateurs working on such a complicated website confirming my fears since the IBM takeover they only care about the incoming data worldwide for their main interest super weather computer Quantum.

https://venturebeat.com/2019/01/08/ibm-announces-high-precision-weather-model-new-quantum-computer-design-and-enhanced-project-debater/ (https://venturebeat.com/2019/01/08/ibm-announces-high-precision-weather-model-new-quantum-computer-design-and-enhanced-project-debater/)

The PWS website most likely doesn't provide enough advertising revenue and is only an inconvenience they have to deal with so people will continue sending weather data in.
Here in the US we do have multiple options but from the sound of it, many areas outside are limited. 
Title: Re: WU - Let us know your issues
Post by: Tangmu on March 31, 2019, 09:17:21 AM
Today I noticed that the temperature icon shows 40F, the map shows 40F, but the graph shows 39F for the last two data points.  My station is actually reporting 39.6.  So WU is rounding up to 40F for the icon, and down to 39F for the graph.

As has been requested already, the temperature should be reported in tenths, like 39.6.  You should also round up on 0.6, and not down.  You should also use the same rounding convention consistently, and not round up one place (temp icon) and down another place (graph).
Title: Re: WU - Let us know your issues
Post by: jasonbopp on March 31, 2019, 09:57:52 AM
I couple things I want to throw out there.  First is a temporary fix for no rapid fire.  Install "super auto refresh plus" in your chrome browser.  It will refresh the page at whatever interval you like.  Link here https://chrome.google.com/webstore/detail/super-auto-refresh-plus/globgafddkdlnalejlkcpaefakkhkdoa?hl=en

Secondly, moving servers and implementing a brand new website are two totally different things.  I wonder if both happened, or we were told the wrong thing?  *shrug*

Good luck weather lovers.

Title: Re: WU - Let us know your issues
Post by: Smokeyrn on March 31, 2019, 10:58:30 AM
So here were are again (still).  There was an "update" to Wunderground that has trashed it again for many of us.  I complained and complained via email to WU and finally got an answer. After 27 emails I got an answer.  They basically asked me to "...hang on a little while longer..." while they "fixed" things.  So I did.  I actually was able to see my WU page for about a month.  And it was accurate.  Then came the "upgrade" and I haven't seen my page functioning since.  I know that it is uploading.  My CWOP page has NEVER been off.  But the cameras, WU page and all the information is just blank.  I guess it is true.  IBM has all but killed off Wunderground.  I hope that it can rest in peace.
Another interesting thing I am finding here.......  I no longer see ANY WU folks responding to ANYTHING on this board.  I think they figure it is a nice place for all of us to vent and fret and they can sit back and have a nice chuckle at our expense.  Way to go WU.  You have lost yet another long term member. (just over 11 years.)  I give up

  Take care,

   Smokey
   Belgrade, MT
Title: Re: WU - Let us know your issues
Post by: a55bruce on March 31, 2019, 11:09:31 AM
That's not necessarily the developers' fault, I've seen way too many software projects where the go-live date is set in stone months or years in advance and no-one in charge wants to pull the plug no matter how obvious it is that it's not ready.  More often than not, rushing unfinished software into production is a failure in leadership, not a failure by the technical people doing the work.
And I wouldn't be surprised that the "set-in-stone date" was tied to the bonus-pay for the "leadership".   :-x (They lose bonus if the go-live date is missed)
Been there  :-(
Title: Re: WU - Let us know your issues
Post by: Cocute on March 31, 2019, 11:53:40 AM
metric users always marginalized
Please FIX this older problem, metric rain in wundermap not show correct,
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to calculate is very simple:
1 inch  = 25.4 millimeter
how many developers need to calculate  this simple rule of three?
and result round 1 or 2 decimals
Title: Re: WU - Let us know your issues
Post by: PaulMy on March 31, 2019, 01:17:42 PM
Quote
I no longer see ANY WU folks responding to ANYTHING on this board.  I think they figure it is a nice place for all of us to vent and fret and they can sit back and have a nice chuckle at our expense.

http://www.wxforum.net/index.php?topic=33651.msg374751#msg374751

Try to enjoy,
Paul
Title: Re: WU - Let us know your issues
Post by: wxnut99 on March 31, 2019, 01:36:03 PM
That's not necessarily the developers' fault, I've seen way too many software projects where the go-live date is set in stone months or years in advance and no-one in charge wants to pull the plug no matter how obvious it is that it's not ready.  More often than not, rushing unfinished software into production is a failure in leadership, not a failure by the technical people doing the work.
And I wouldn't be surprised that the "set-in-stone date" was tied to the bonus-pay for the "leadership".   :-x (They lose bonus if the go-live date is missed)
Been there  :-(

That's exactly what happened to the Canadian federal service payroll (aka "Phoenix" - another IBM venture).  Government had a set in stone deadline to implement a new payroll software that was supposed to save taxpayers "millions".  Managers pushed through software by deadline even though problems were noted and implementation delay was recommended. Nothing but problems ever since.. with thousands of cases of incorrect pay or even no pay for many. That was 3 years ago and they're still trying to fix problems. Price tag now estimated at $2 billion to get things back to normal.  But hey, managers got their bonuses for meeting deadline.   
Title: Re: WU - Let us know your issues
Post by: OldAlaskaGuy on March 31, 2019, 01:40:55 PM
Noted the data boxes on the PWS page are smaller prior to log in. After login all the data boxes are larger. Firefox
Title: Re: WU - Let us know your issues
Post by: konz on March 31, 2019, 01:54:20 PM
Just going to step away from WU.
They have had some serious issues for a long time and it doesn't seem to be getting any better.
Several other choices out there. Hopefully they get it right in the future.
.
.
.
The PWS website most likely doesn't provide enough advertising revenue and is only an inconvenience they have to deal with so people will continue sending weather data in.
Here in the US we do have multiple options but from the sound of it, many areas outside are limited.

Visit my site on WeatherCloud.  I think they're in Spain.
https://app.weathercloud.net/d0818716686#current (https://app.weathercloud.net/d0818716686#current)
Title: Re: WU - Let us know your issues
Post by: havtrail on March 31, 2019, 02:00:29 PM
Noted the data boxes on the PWS page are smaller prior to log in. After login all the data boxes are larger. Firefox

This visual update is like many others done by other organizations. The info is broken down into "tiles" that often are made graphic. In this way, the tiles can rearrange themselves to fit the many sizes and aspect ratios of all the possible desktop, laptop, notebook and tablet screens out there, so a single site design can work on them all in a more automatic way. When you log in to WU and the ads disappear, the tiles enlarge to fit the available space.

The "dumbing down" isn't done to dumb things down. It's a result of the design consideration that the tiles should be readable on the smallest screens out there, so what can fit into them for all screens is therefore limited.

Try this experiment. Change your WU PWS page browser window from full screen to part-screen and then drag the right edge of the window left and right to make the window wider and narrower. Do it slowly, and you will see where the page display changes from 3 tiles wide to 2 tiles wide. On my "standard" old desktop screen, when the tiles get bigger, the square ones grow in both directions, but the rectangular map tile unfortunately does not grow vertically, leaving blank space below it.

I'm not defending this style (in fact I don't like it personally), but it is the trend and it's not just WU doing it.

Rich K.
Title: Re: WU - Let us know your issues
Post by: jasonbopp on March 31, 2019, 02:10:49 PM
Noted the data boxes on the PWS page are smaller prior to log in. After login all the data boxes are larger. Firefox

If you turn ad block off, you'll see that's where the ads are when you are not logged in.
Title: Re: WU - Let us know your issues
Post by: CBXSteve on March 31, 2019, 02:12:12 PM
problem is many stations sent data only to Wunderground,
what is solution create website with wunderground php data script?
mod firmwares to obtain station data to use out of wunderground?

If you back out of the WU forum here and find the forum for your particular brand of weather station, you will find ways to send your data to other services. For instance, I am currently setting up an old XP Toughbook to run Kevin Key's software to extract data from my Acurite hub and send it to any one (or all) of 5 other services. I would imagine that there are existing work-arounds for any commercial hardware that are exclusively married to WU in their stock forms.
Title: Re: WU - Let us know your issues
Post by: toddiscdn on March 31, 2019, 02:19:58 PM
Not sure if its related, but anyone know why my map has no background, or actual map in Chrome on WU, just my station and radar.

I tried Edge and it was fine.
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Title: Re: WU - Let us know your issues
Post by: awsum140 on March 31, 2019, 02:50:10 PM
It doesn't matter, to me at least, exactly how those box graphics work or resize according to a device/screen size.  They still are nothing but a total waste of space and require scrolling to access them.  That might be fine for a phone or tablet, iOS or Android, but on a real PC are just a total waste IMHO.  I know, everyone is glued to their phone now, but come on, being able to detect and adjust to an OS isn't rocket science either.
Title: Re: WU - Let us know your issues
Post by: Jim_S on March 31, 2019, 02:59:01 PM
Another interesting thing I am finding here.......  I no longer see ANY WU folks responding to ANYTHING on this board. 
It's Sunday. I wasn't expecting any updates over the weekend but we got several yesterday I expect we'll see more updates and some fixes rolled out tomorrow.
Title: Re: WU - Let us know your issues
Post by: Souwesterly on March 31, 2019, 03:26:17 PM
Apologies for being a relative ignoramus but I'm lost and annoyed and lacking in information, so please accept that and help me.
I've been sending my PWS data to wunderground for a number of years now but of late things have changed - and not for the better.  The new display (from a few days ago) is complete rubbish - it's like some child's efforts at making up a webpage and right now I've every intention of deleting my account and moving my data elsewhere.
I've had no notifiations of any big change (apart from a general note on the wunderground page that changes were coming) so I really can't understand how or why things should become so painfully bad.
Browsing through wunderground topics on the internet I can now see that ownership has changed (I think?) and that wunderground API (whatever that is) has stopped but beyond that I'm sunk - bereft of useful help and lacking a decent online display.
Please could you update me with the truth, the real truth and no bulls**t.
Thank you.
Title: Re: WU - Let us know your issues
Post by: jpwp on March 31, 2019, 03:36:59 PM
How many developers work on the new design?
It is not understood that a basic thing like changing imperial to metric that costs 5 seconds to do it, to an international group of developers is costing them weeks.

You have no idea if it is just a 5 second fix or where it is in the bug chart. Each of these charts is probably their own program with their own code that needs to be updated.

As a developer I know it should be absolutely trivial because you separate raw data and raw data transformation from the parts that display the data.

Of course, it could be designed so badly that it's unnecessary complicated to make such a trivial change. Bad look for IBM Cloud if they can't handle something that any junior developer should have learnt in the first few years of their career.
Title: Re: WU - Let us know your issues
Post by: jpwp on March 31, 2019, 03:43:13 PM
The "dumbing down" isn't done to dumb things down. It's a result of the design consideration that the tiles should be readable on the smallest screens out there, so what can fit into them for all screens is therefore limited.

Try this experiment. Change your WU PWS page browser window from full screen to part-screen and then drag the right edge of the window left and right to make the window wider and narrower. Do it slowly, and you will see where the page display changes from 3 tiles wide to 2 tiles wide. On my "standard" old desktop screen, when the tiles get bigger, the square ones grow in both directions, but the rectangular map tile unfortunately does not grow vertically, leaving blank space below it.

I'm not defending this style (in fact I don't like it personally), but it is the trend and it's not just WU doing it.

Sorry, it's not a design trend other than designers liking austere and empty space layouts and favouring look over functionality.

You can do automatic reflow for different browser sizes by splitting existing content into boxes (these boxes can even be invisible to the user).

It wouldn't have taken much to do this with the old layout.
Title: Re: WU - Let us know your issues
Post by: rydograbbit on March 31, 2019, 03:57:14 PM
Unfortunately, everyone is supplying free data to this service and they are not required to listen to any concern you have.  Yes, the new interface sucks, yes IBM is notorious for having a horrible business model.  Imagine what would happen if EVERYONE REMOVED THEIR PWS data from their site only then would they might care about your concerns.
Title: Re: WU - Let us know your issues
Post by: jpwp on March 31, 2019, 03:59:53 PM
Visit my site on WeatherCloud.  I think they're in Spain.
https://app.weathercloud.net/d0818716686#current (https://app.weathercloud.net/d0818716686#current)

Thank you!! This looks great and they appear to understand that most of the world uses metric! I've asked them if they can add support for my PWS model. Maybe there is hope :D
Title: Re: WU - Let us know your issues
Post by: jpwp on March 31, 2019, 04:01:27 PM
Unfortunately, everyone is supplying free data to this service and they are not required to listen to any concern you have.  Yes, the new interface sucks, yes IBM is notorious for having a horrible business model.  Imagine what would happen if EVERYONE REMOVED THEIR PWS data from their site only then would they might care about your concerns.

And this is exactly what I'm working on doing. I imagine there will be many more doing so... particularly those in countries that don't use antiquated imperial units. We are the majority and would appreciate being treated like first class citizens!
Title: Re: WU - Let us know your issues
Post by: WheatonRon on March 31, 2019, 04:15:53 PM
Apologies for being a relative ignoramus but I'm lost and annoyed and lacking in information, so please accept that and help me.
I've been sending my PWS data to wunderground for a number of years now but of late things have changed - and not for the better.  The new display (from a few days ago) is complete rubbish - it's like some child's efforts at making up a webpage and right now I've every intention of deleting my account and moving my data elsewhere.
I've had no notifiations of any big change (apart from a general note on the wunderground page that changes were coming) so I really can't understand how or why things should become so painfully bad.
Browsing through wunderground topics on the internet I can now see that ownership has changed (I think?) and that wunderground API (whatever that is) has stopped but beyond that I'm sunk - bereft of useful help and lacking a decent online display.
Please could you update me with the truth, the real truth and no bulls**t.
Thank you.

Join the frustrated pws owner group! Weather Underground is a part of The Weather Company, which is owned by IBM. IBM bought WU a few years back. In any event, they have totally redesigned WU and it is very much a work in process. So far, they took three steps forward and numerous steps backwards. Hopefully, when they finish, it will be better, but I never had an issue with the “old WU.” Stay tuned, relax, have a glass of wine or beer, and don’t get too frustrated in the process! If you wish, read and study this thread—but ...
Title: Re: WU - Let us know your issues
Post by: awsum140 on March 31, 2019, 04:20:33 PM
..."relax, have a glass of wine or beer"

We're all gonna get pretty drunk at this rate  :grin:
Title: Re: WU - Let us know your issues
Post by: Souwesterly on March 31, 2019, 04:27:29 PM
Thank heavens I don't have to share my drink with you lot - I really don't have enough to go around!
Thanks for your support and comments and here's raising a glass to successful improvements and updates.
Cheers! [tup]
Title: Re: WU - Let us know your issues
Post by: galfert on March 31, 2019, 04:28:22 PM
Visit my site on WeatherCloud.  I think they're in Spain.
https://app.weathercloud.net/d0818716686#current (https://app.weathercloud.net/d0818716686#current)

Thank you!! This looks great and they appear to understand that most of the world uses metric! I've asked them if they can add support for my PWS model. Maybe there is hope :D

Who do you mean by *them*? Are you asking WeatherCloud to add support for your PWS model or is *them* your PWS manufacture whom you've asked to add support for WeatherCloud? Because if you are asking WeatherCloud to add support for your PWS model then you are asking the wrong side. WeatherCloud has a published standard and any manufacture or weather software developer is free to add the support to submit data to WeatherCloud. So you need to ask your PWS manufacture. Or forget that idea and just do it yourself. In most cases you can add the required support to your weather station by adding some hardware/software solution to publish your data anywhere you want. What brand/model weather station do you have?
Title: Re: WU - Let us know your issues
Post by: galfert on March 31, 2019, 04:41:27 PM
Not sure if its related, but anyone know why my map has no background, or actual map in Chrome on WU, just my station and radar.

I tried Edge and it was fine.
 [ You are not allowed to view attachments ]

You mentioned that it works for you in Edge...EDIT:but you didn't mention what browser you are using that doesn't work. Long day, missed it....you did mention Chrome.  Clear your browser cache. From what I've read the following is true:

WU Currently Works with:

WU Currently DOESNT Work with:

WU Had Problems with but may be resolved by now (not sure - they are working on it):

Bottom line:
Title: Re: WU - Let us know your issues
Post by: jpwp on March 31, 2019, 04:46:49 PM
Who do you mean by *them*? Are you asking WeatherCloud to add support for your PWS model or is *them* your PWS manufacture whom you've asked to add support for WeatherCloud? Because if you are asking WeatherCloud to add support for your PWS model then you are asking the wrong side. WeatherCloud has a published standard and any manufacture or weather software developer is free to add the support to submit data to WeatherCloud. So you need to ask your PWS manufacture. Or forget that idea and just do it yourself. In most cases you can add the required support to your weather station by adding some hardware/software solution to publish your data anywhere you want. What brand/model weather station do you have?

WeatherCloud said to send them a support request if my PWS is not supported, so that's what I did.

It should be trivial for them to implement an WeatherUnderground compatible endpoint that my Aercus Weathersleuth can use. I could implement a proxy that does the conversion from WU->WeatherCloud API, but they'd be fools not to make a compatibility layer and take advantage of the large user base that now finds WU unusable and have no faith it will improve.

However, if you know of existing solutions to do the conversion, I'd gratefully accept guidance to save me the time required to start from scratch!
Title: Re: WU - Let us know your issues
Post by: galfert on March 31, 2019, 05:00:17 PM
Who do you mean by *them*? Are you asking WeatherCloud to add support for your PWS model or is *them* your PWS manufacture whom you've asked to add support for WeatherCloud? Because if you are asking WeatherCloud to add support for your PWS model then you are asking the wrong side. WeatherCloud has a published standard and any manufacture or weather software developer is free to add the support to submit data to WeatherCloud. So you need to ask your PWS manufacture. Or forget that idea and just do it yourself. In most cases you can add the required support to your weather station by adding some hardware/software solution to publish your data anywhere you want. What brand/model weather station do you have?

WeatherCloud said to send them a support request if my PWS is not supported, so that's what I did.

It should be trivial for them to implement an WeatherUnderground compatible endpoint that my Aercus Weathersleuth can use. I could implement a proxy that does the conversion from WU->WeatherCloud API, but they'd be fools not to make a compatibility layer and take advantage of the large user base that now finds WU unusable and have no faith it will improve.

However, if you know of existing solutions to do the conversion, I'd gratefully accept guidance to save me the time required to start from scratch!

If you have an Aercus station then you should contact one of two companies. You can contact Aercus and see if they will sell you an Aercus Weather Logger. This device is the same as an Ambient Weather ObserverIP but it will have the frequency you need for your Aercus station (433 MHz), where the Ambient version is 915 MHz. The other company you can contact is Ecowitt. They can sell you an ObserverIP with 433 MHz that is compatible with your Aercus station. You'll also need a compatible indoor device that does barometer, indoor temperature and indoor humidity. This is the WH32B...but you need again for it to be 433 MHz version from Aercus or from Ecowitt...you may have this part already or one compatible that is similar with your existing station. The next part you need is a Meteobridge. The Meteobridge will get the data from the ObserverIP and let you publish your data to just about any place possible. I use it to publish to 10 online weather services. It can also publish to your own website via various templates, and you can even have your data sent to a local SQL database. This is just one solution. Another solution is to set up a Raspberry Pi and run WeeWx on it with the Interceptor driver. This device will then pick up your weather data by sitting in the middle of your network between your station console and the Internet and capture Internet packets on their way to WU. Then WeeWx will let you publish to just about anywhere I mentioned that the Meteobridge can do. So those are two options available to you. This thread is really not the place to go into more detail. I suggest heading over to the Ambient Weather and other Fine Offset subforum and bringing this up there if you need help. But if you search that subforum you'll find these solutions mentioned also.

Here is the thread summarizing these options (it focuses on CWOP but really it applies to sending your data just about anywhere):
https://www.wxforum.net/index.php?topic=34922.0
Title: Re: WU - Let us know your issues
Post by: tonyh on March 31, 2019, 05:22:52 PM
Well I have Chrome and have cleared the cache, etc and yet the same issues persist, so today allegedly my max was 4c (in fact 13.5c), no webcam, rh, pressure, dp all incorrect bar the graphs, temperaure not to decimal point, etc..
Title: Re: WU - Let us know your issues
Post by: galfert on March 31, 2019, 05:31:41 PM
Well I have Chrome and have cleared the cache, etc and yet the same issues persist, so today allegedly my max was 4c (in fact 13.5c), no webcam, rh, pressure, dp all incorrect bar the graphs, temperaure not to decimal point, etc..

There are issues yet to be fixed. I didn't mean to say that if you use Chrome everything is working. I'm referring to people not seeing the map..or with other weird issues. We all know that the Summary data is not right in any browser and issues with units etc...read what is being fixed by WU employee posts. The browser issue has to do with components loading.
Title: Re: WU - Let us know your issues
Post by: jpwp on March 31, 2019, 05:50:23 PM
This device is the same as an Ambient Weather ObserverIP but it will have the frequency you need for your Aercus station (433 MHz), where the Ambient version is 915 MHz. The other company you can contact is Ecowitt. They can sell you an ObserverIP with 433 MHz that is compatible with your Aercus station. You'll also need a compatible indoor device that does barometer, indoor temperature and indoor humidity. This is the WH32B...but you need again for it to be 433 MHz version from Aercus or from Ecowitt...you may have this part already or one compatible that is similar with your existing station. The next part you need is a Meteobridge. The Meteobridge will get the data from the ObserverIP and let you publish your data to just about any place possible. I use it to publish to 10 online weather services. It can also publish to your own website via various templates, and you can even have your data sent to a local SQL database. This is just one solution. Another solution is to set up a Raspberry Pi and run WeeWx on it with the Interceptor driver. This device will then pick up your weather data by sitting in the middle of your network between your station console and the Internet and capture Internet packets on their way to WU. Then WeeWx will let you publish to just about anywhere I mentioned that the Meteobridge can do. So those are two options available to you. This thread is really not the place to go into more detail. I suggest heading over to the Ambient Weather and other Fine Offset subforum and bringing this up there if you need help. But if you search that subforum you'll find these solutions mentioned also.

Here is the thread summarizing these options (it focuses on CWOP but really it applies to sending your data just about anywhere):
https://www.wxforum.net/index.php?topic=34922.0

Much thanks - the WeatherSleuth comes with the equivalent of the ObserverIP and a WH32B out of the box. I hadn't heard of Meteobridge but was already investigating WeeWx. Thanks for pointing me in the right direction! I'll ask any further questions in the appropriate subforum :-)
Title: Re: WU - Let us know your issues
Post by: sone on March 31, 2019, 08:30:23 PM
Are you going to bring back the Yearly and Custom Mode displays for our historical data?
Title: Re: WU - Let us know your issues
Post by: Jim_S on March 31, 2019, 08:39:13 PM
I don't know what's going on... Maybe I'm dreaming, or died and went to heaven but I'm seeing my old page again. It's beautiful, Rapidfire, Temps in 10ths, Summary that works... I even have a gold star!  :grin:

Tell me it's true, I'm not believing...
https://www.wunderground.com/personal-weather-station/dashboard?id=kwaspoka133#history
Title: Re: WU - Let us know your issues
Post by: galfert on March 31, 2019, 08:44:05 PM
I don't know what's going on... Maybe I'm dreaming, or died and went to heaven but I'm seeing my old page again. It's beautiful, Rapidfire, Temps in 10ths, Summary that works, square map that's not squished... I even have a gold star!  :grin:

Tell me it's true, I'm not believing...
https://www.wunderground.com/personal-weather-station/dashboard?id=kwaspoka133#history

Me too !!!  [tup]
IT'S ALIVE !!!
https://www.wunderground.com/personal-weather-station/dashboard?id=KFLWINTE111#history

Oh how I missed thee....Rapidfire, tenths decimal degrees for temperature and wind, summary that works, Custom and Yearly Modes for graphs and data, and everything fits on the screen without need to scroll. It's like the Windows Start Menu...they took it away and then they had to bring it back.
Title: Re: WU - Let us know your issues
Post by: OldAlaskaGuy on March 31, 2019, 08:46:03 PM
Mucho rapido!
Title: Re: WU - Let us know your issues
Post by: nincehelser on March 31, 2019, 08:46:31 PM
I don't know what's going on... Maybe I'm dreaming, or died and went to heaven but I'm seeing my old page again. It's beautiful, Rapidfire, Temps in 10ths, Summary that works... I even have a gold star!  :grin:

Tell me it's true, I'm not believing...
https://www.wunderground.com/personal-weather-station/dashboard?id=kwaspoka133#history

Works for me using the old URL, but not the new ones.
Title: Re: WU - Let us know your issues
Post by: Jim_S on March 31, 2019, 08:50:21 PM

Works for me using the old URL, but not the new ones.
Yep, but it works. We have options...for now... [tup]
Title: Re: WU - Let us know your issues
Post by: boss281 on March 31, 2019, 10:09:08 PM
Even if I type it in manually it resolves to the new dashboard. :-(
Title: Re: WU - Let us know your issues
Post by: Jim_S on March 31, 2019, 10:23:15 PM
Even if I type it in manually it resolves to the new dashboard. :-(

Try this link:
https://www.wunderground.com/personal-weather-station/dashboard?id=KMDNEWWI3#history (https://www.wunderground.com/personal-weather-station/dashboard?id=KMDNEWWI3#history)
Title: Re: WU - Let us know your issues
Post by: arbkab on March 31, 2019, 10:38:58 PM
I don't know what's going on... Maybe I'm dreaming, or died and went to heaven but I'm seeing my old page again. It's beautiful, Rapidfire, Temps in 10ths, Summary that works... I even have a gold star!  :grin:

Tell me it's true, I'm not believing...
https://www.wunderground.com/personal-weather-station/dashboard?id=kwaspoka133#history
It's beautiful!! </wipes tears> :grin:

Just realized the data to the right of the map is not updating for me (even though message shows station reporting every minute). Summary data all looks reasonable though.
Title: Re: WU - Let us know your issues
Post by: boss281 on March 31, 2019, 10:40:37 PM
Even if I type it in manually it resolves to the new dashboard. :-(

Try this link:
https://www.wunderground.com/personal-weather-station/dashboard?id=KMDNEWWI3#history (https://www.wunderground.com/personal-weather-station/dashboard?id=KMDNEWWI3#history)

Thanks, that did it!  Rapidfire!
Title: Re: WU - Let us know your issues
Post by: WSWeather on March 31, 2019, 10:44:04 PM
Me too !!!  [tup]
IT'S ALIVE !!!
https://www.wunderground.com/personal-weather-station/dashboard?id=KFLWINTE111#history

Mine is still there too.  Looks like they forgot to redirect that URL to the new system.  Now that they know about it watch it die too.

The ridiculous part is the data is correctly displaying on that old page...ALL of the data including the daily summary...while the "new and improved" page has it all farkled up.  That means they are getting the correct data and have managed to completely screw it up on the backend inserting it into this hilarious fiasco of a redesign.

At least they're consistent.

Title: Re: WU - Let us know your issues
Post by: Bashy on March 31, 2019, 10:56:57 PM
Thanks for the link guys, it looks liek the webcams dont work though?
Title: Re: WU - Let us know your issues
Post by: OldAlaskaGuy on March 31, 2019, 11:28:06 PM
Oh, the familiarity of it all!  UU
Title: Re: WU - Let us know your issues
Post by: BeaverMeadow on March 31, 2019, 11:29:48 PM
Now may be a good time to use this old page to d/l complete historical data via custom range, table view, download. Who knows if it will ever be available again?   (Thanks Jim_S)!
Title: Re: WU - Let us know your issues
Post by: wxnut99 on March 31, 2019, 11:36:23 PM
I don't know what's going on... Maybe I'm dreaming, or died and went to heaven but I'm seeing my old page again. It's beautiful, Rapidfire, Temps in 10ths, Summary that works, square map that's not squished... I even have a gold star!  :grin:

Tell me it's true, I'm not believing...
https://www.wunderground.com/personal-weather-station/dashboard?id=kwaspoka133#history

Me too !!!  [tup]
IT'S ALIVE !!!
https://www.wunderground.com/personal-weather-station/dashboard?id=KFLWINTE111#history

Oh how I missed thee....Rapidfire, tenths decimal degrees for temperature and wind, summary that works, Custom and Yearly Modes for graphs and data, and everything fits on the screen without need to scroll. It's like the Windows Start Menu...they took it away and then they had to bring it back.

..And like Coke Classic!  WeatherUnderground Classic. Old and not improved.. just the way we like it!    \:D/
Title: Re: WU - Let us know your issues
Post by: mdv on March 31, 2019, 11:57:07 PM
Very happy that I can display the old-style dashboard, with rapidfire and summary data that is correct.

However, the forecast page does not work - it appears to be the new style page, and is almost totally non-functional. I guess the WU team is still working on fixing this particular page and the various forecast pages. Now fixed - But [using Chrome] only displays the 10 day forecast by using 'CTRL + Refresh', otherwise a blank screen.
Title: Re: WU - Let us know your issues
Post by: mdv on April 01, 2019, 12:17:00 AM
For the WU Team:

My dashboard (in both the new-style and the old style-then new style-back to old style versions) shows my city as New South Wales.

As raised in a previous post, New South Wales is a state of Australia (there are 6 states and 2 major territories), and is larger in size that Texas - meaning a city forecast for "New South Wales" is going to be pretty much useless.

This link https://postcodes-australia.com/state-postcodes/nsw (https://postcodes-australia.com/state-postcodes/nsw) lists all post codes (zip codes) for the state of NSW - only the postcodes between 2000 and 2999 denote cities/towns/rural localities. This website provides details of every post code in Australia.

This might assist in fixing issues with dashboards and forecasts for PWS located in Australia. Just a suggestion.
Title: Re: WU - Let us know your issues
Post by: Jim_S on April 01, 2019, 12:26:31 AM
Mine is still there too.  Looks like they forgot to redirect that URL to the new system.  Now that they know about it watch it die too.
LOL, Always the optimist...  ;)

They have to know. This was working early last week after the new page was introduced, then it stopped. Galfert and I both asked that it be returned. Here is the post:
PLEASE Do Not get rid of the old station dashboard.  Just just keep it around and let us have a choice.
Hi Galfert,

unfortunately that's not an option. As you are aware that dashboard was not working well for a lot of people, hence the switch.  The new page is completely re-written with new data sources, so we can't just keep the old one running in parallel.  Whats the feature you think is most important from the old PWS dashboard page?
Any chance this can be reconsidered? (Please) On Monday when I started seeing the new page (which was not working well on any of my various computers and browsers) I quickly figured out how to get back to the old page (which worked well on all of them) so I know it is (or was) possible for them to run in parallel.

I never got a response from WU (or even a "like") so I moved on but here we are. I'm going to enjoy it while I can. I hope they keep it around until ALL the issues with the new page are resolved but who knows...?
Title: Re: WU - Let us know your issues
Post by: vsakalis on April 01, 2019, 01:30:34 AM
So happy, like a dream !!!!
But i remembered, old site was working till last Tuesday, together with new one, but suddenly stops and new one opens in place of it! I dont remember the lust url...If they bring it back...its something good, even for little time
Title: Re: WU - Let us know your issues
Post by: WSWeather on April 01, 2019, 01:31:47 AM
I'm going to enjoy it while I can. I hope they keep it around until ALL the issues with the new page are resolved but who knows...?
I'm going with the theory that whomever's bonus was riding on releasing this buggy claptrap to production has cashed the check and now, maybe, the adults can retake control and do what should have been done in the first place...debug, test, debug some more, test some more, ask those who use it what they think on a beta site BEFORE IT GOES LIVE.

Fun times.
Title: Re: WU - Let us know your issues
Post by: noctilucent on April 01, 2019, 01:55:34 AM
The whole layout of big blocks is a waste of space. I like to see temp and wind and quick summary right at the top.

The huge map is a waste of space up top and data/proc hog. :-(
The masses-of-whitespace design is, unfortunately, the current hipster trend for web site layout, because no-one would ever access a site on anything other than a mobile device, specifically something like a 12" iPad Pro or Surface Pro.  Just be thankful the WU folks haven't succumbed to the flat UI brain rot...
Title: Re: WU - Let us know your issues
Post by: noctilucent on April 01, 2019, 02:37:38 AM
Visit my site on WeatherCloud.  I think they're in Spain.
https://app.weathercloud.net/d0818716686#current (https://app.weathercloud.net/d0818716686#current)

Thank you!! This looks great and they appear to understand that most of the world uses metric! I've asked them if they can add support for my PWS model. Maybe there is hope :D
Wow, that site's actually really nice.  Think I'll try it too.
Title: Re: WU - Let us know your issues
Post by: zakhooi on April 01, 2019, 02:39:02 AM
I just started with my PWS two days ago just to find out WU has been all messed up by IBM.
My problem: all my data timestamp two hour behind the proper time. With DST that is.
My station ID: IALMEL1

I hope some decent progress will be made to solve the issues as this was not my expectation when starting with PWS.

When did the issues start? And how many of you feel like progress has been made so far?
Title: Re: WU - Let us know your issues
Post by: noctilucent on April 01, 2019, 02:42:30 AM
From what I've read the following is true:

WU Currently Works with:
  • Chrome
  • Edge
  • Firefox

It sort-of works with Firefox, probably no better or worse than any other J.Random browser - I've just tried it with IE and it's broken in both browsers, just differently broken.  So it really only works with Chrome and Edge.
Title: Re: WU - Let us know your issues
Post by: noctilucent on April 01, 2019, 02:48:17 AM
I don't know what's going on... Maybe I'm dreaming, or died and went to heaven but I'm seeing my old page again. It's beautiful, Rapidfire, Temps in 10ths, Summary that works... I even have a gold star!  :grin:

Tell me it's true, I'm not believing...
https://www.wunderground.com/personal-weather-station/dashboard?id=kwaspoka133#history
It's beautiful!! </wipes tears>

ZOMG, everything works again!  Everything in metric, the title has my location not just "PWS Dashboard", soil conditions are shown, it's showing the actual rain rate not 0.00mm (wrong to two decimal places, there are sheets of water pouring down the driveway), etc.
Title: Re: WU - Let us know your issues
Post by: Cocute on April 01, 2019, 03:14:11 AM
Visit my site on WeatherCloud.  I think they're in Spain.
https://app.weathercloud.net/d0818716686#current (https://app.weathercloud.net/d0818716686#current)

The big problem of weathercloud is in free account only data updates every 10 minutes,
and if you paid 5€ month updates every 1 minute
send them free data of your station and on top of having to pay to consult them is a bit ruinous
Title: Re: WU - Let us know your issues
Post by: Cocute on April 01, 2019, 03:21:31 AM
I'm going with the theory that whomever's bonus was riding on releasing this buggy claptrap to production has cashed the check and now, maybe, the adults can retake control and do what should have been done in the first place...debug, test, debug some more, test some more, ask those who use it what they think on a beta site BEFORE IT GOES LIVE.


to call it BETA is to be very benevolent, the new design is ALPHA total, 
and for the vast majority that we use the metric system does not even reach ALPHA
Title: Re: WU - Let us know your issues
Post by: Gocher66 on April 01, 2019, 03:37:19 AM
Is the old view also available for weather station which have been setup with the new UI? My station was setup with the new UI and I can’t see the old but running well UI. :sad:
Title: Re: WU - Let us know your issues
Post by: Cocute on April 01, 2019, 05:13:04 AM
Is the old view also available for weather station which have been setup with the new UI? My station was setup with the new UI and I can’t see the old but running well UI. :sad:
in url you need put lowercase "id"  for old design
if put upercasse "ID" redirect to new design
Title: Re: WU - Let us know your issues
Post by: jupiter95 on April 01, 2019, 06:03:52 AM
Visit my site on WeatherCloud.  I think they're in Spain.
https://app.weathercloud.net/d0818716686#current (https://app.weathercloud.net/d0818716686#current)

The big problem of weathercloud is in free account only data updates every 10 minutes,
and if you paid 5€ month updates every 1 minute
send them free data of your station and on top of having to pay to consult them is a bit ruinous


Lets take our time and find more [free, or low payment plan] alternatives:

Can you post more alternative sites? WU is so unreliable [IBM ;) ]
Title: Re: WU - Let us know your issues
Post by: davidmc36 on April 01, 2019, 06:07:53 AM
For the WU Team:

My dashboard (in both the new-style and the old style-then new style-back to old style versions) shows my city as New South Wales.

As raised in a previous post, New South Wales is a state of Australia (there are 6 states and 2 major territories), and is larger in size that Texas - meaning a city forecast for "New South Wales" is going to be pretty much useless.
........

Similar situation here:

https://www.wunderground.com/dashboard/pws/IONOTTAW14

North Dundas Township covers a lot of ground. My Town is Morewood. My Province is Ontario (ON).The way it prints under "North Dundas" makes it look like California. ---- "Morewood CA" ---- I know it means Canada--but-- you don't see Houston, US here:

https://www.wunderground.com/weather/us/tx/houston/29.76%2C-95.36

Mine should display at least Morewood ON below, but North Dundas should really be replaced with Morewood, ON
Title: Re: WU - Let us know your issues
Post by: davidmc36 on April 01, 2019, 06:14:11 AM
Is the old view also available for weather station which have been setup with the new UI? My station was setup with the new UI and I can’t see the old but running well UI. :sad:
in url you need put lowercase "id"  if put upercasse "ID" redirect to new design

Not all work. I get just all blank tiles. Same new style, just no data.

https://www.wunderground.com/dashboard/pws/IONOTTAW14
Title: Re: WU - Let us know your issues
Post by: galfert on April 01, 2019, 07:04:33 AM
Is the old view also available for weather station which have been setup with the new UI? My station was setup with the new UI and I can’t see the old but running well UI. :sad:
in url you need put lowercase "id"  if put upercasse "ID" redirect to new design

Not all work. I get just all blank tiles. Same new style, just no data.

https://www.wunderground.com/dashboard/pws/IONOTTAW14

It works
https://www.wunderground.com/personal-weather-station/dashboard?id=ionottaw14#history

With the old UI you had to be patient and let the page load before scrolling down to the graphs.
Title: Re: WU - Let us know your issues
Post by: Gocher66 on April 01, 2019, 07:09:36 AM
Thx Cocute it works
 [tup]
Title: Re: WU - Let us know your issues
Post by: awsum140 on April 01, 2019, 07:39:05 AM
What's really amazing is that the old site still works and the information displayed is current and accurate while the new site is a total disaster.  I have to think that WU techs can see the problems without having to check this board or anywhere else.  Another "job well done by your Treasury men in action"...NOT!
Title: Re: WU - Let us know your issues
Post by: davidmc36 on April 01, 2019, 08:08:28 AM
Is the old view also available for weather station which have been setup with the new UI? My station was setup with the new UI and I can’t see the old but running well UI. :sad:
in url you need put lowercase "id"  if put upercasse "ID" redirect to new design

Not all work. I get just all blank tiles. Same new style, just no data.

https://www.wunderground.com/dashboard/pws/IONOTTAW14

It works
https://www.wunderground.com/personal-weather-station/dashboard?id=ionottaw14#history

With the old UI you had to be patient and let the page load before scrolling down to the graphs.
Cool. That works. There was more to it than just changing the case in the address bar.
Title: Re: WU - Let us know your issues
Post by: boss281 on April 01, 2019, 08:10:01 AM
The old site seems to be working the way it used it, except I can't log in and have the annoying ads.  But I'll take 'em if it means I get rapidfire and accurate summary tables.
Title: Re: WU - Let us know your issues
Post by: davidmc36 on April 01, 2019, 08:17:12 AM
They should model the site off this App:

https://www.wxforum.net/index.php?topic=36442.0

Compact, verbose, data friendly, all at the same time. Map is optional.
Title: Re: WU - Let us know your issues
Post by: Mike Fitz on April 01, 2019, 09:38:47 AM
Not sure if its related, but anyone know why my map has no background, or actual map in Chrome on WU, just my station and radar.

I tried Edge and it was fine.
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Check in your Chrome advanced settings and turn on "Use hardware acceleration when available" under the "System" header. Your map background should load after restarting your browser.
Title: Re: WU - Let us know your issues
Post by: Ajward7976 on April 01, 2019, 10:26:00 AM
I used the link provided above but I am still stuck on the new style design. Maybe its a slow transition back to the classic?
Title: Re: WU - Let us know your issues
Post by: Gretnawx on April 01, 2019, 10:30:59 AM
WU's transition to the new PWS interface is FUBAR!  It appears to not be ready for beta testing much less operational implementation.  Even the most basic content (the daily summary/extremes) is wrong.   
Title: Re: WU - Let us know your issues
Post by: havtrail on April 01, 2019, 10:52:23 AM
From what I've read the following is true:

WU Currently Works with:
  • Chrome
  • Edge
  • Firefox

It sort-of works with Firefox, probably no better or worse than any other J.Random browser - I've just tried it with IE and it's broken in both browsers, just differently broken.  So it really only works with Chrome and Edge.

Mine works fine with Firefox.

Rich K.
Title: Re: WU - Let us know your issues
Post by: catdon on April 01, 2019, 11:26:30 AM
I used the link provided above but I am still stuck on the new style design. Maybe its a slow transition back to the classic?
I Googled  my station and clicked on a few links and one of them brought me to the old interface...you can try that.
Title: Re: WU - Let us know your issues
Post by: WSWeather on April 01, 2019, 11:30:18 AM
I used the link provided above but I am still stuck on the new style design. Maybe its a slow transition back to the classic?

Use this URL but replace the xxxxxxx with your PWS ID:

Code: [Select]
https://www.wunderground.com/personal-weather-station/dashboard?id=xxxxxxx#history
Title: Re: WU - Let us know your issues
Post by: awsum140 on April 01, 2019, 11:39:42 AM
Enter the station ID in lower case, too.
Title: Re: WU - Let us know your issues
Post by: Ajward7976 on April 01, 2019, 11:45:29 AM
GENIUS!!!!! U BAD TO THE BONE MY FRIEND!!!!!!!!!!!!!!!!!!!!!!! WHOOOOOOOOOOOOOOOOOOOOOOO HOOOOOOOOOOOOOOOOOOO back in business!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Title: Re: WU - Let us know your issues
Post by: Ajward7976 on April 01, 2019, 11:47:06 AM
HEY!!!!!!!!!!   I don't know if they changed something but right away i notice my rapid fire is just about every 5 seconds!
Title: Re: WU - Let us know your issues
Post by: Ajward7976 on April 01, 2019, 11:49:22 AM
WHOOOO doing my happy dance. HAHAA \:D/
Title: Re: WU - Let us know your issues
Post by: Tangmu on April 01, 2019, 12:26:04 PM
I don't know what's going on... Maybe I'm dreaming, or died and went to heaven but I'm seeing my old page again. It's beautiful, Rapidfire, Temps in 10ths, Summary that works... I even have a gold star!  :grin:

Tell me it's true, I'm not believing...
https://www.wunderground.com/personal-weather-station/dashboard?id=kwaspoka133#history

Wow, I'm so happy to see the old site.  So why were we told it's "not possible" to keep the old site as it was?

And it still has this message at the top:  "Good news! We're moving PWS and Webcams to new systems.'
Title: Re: WU - Let us know your issues
Post by: daman on April 01, 2019, 12:45:30 PM
Sweeeeeeeeeeeet!! I have my old site back also!!  \:D/ \:D/ \:D/
Title: Re: WU - Let us know your issues
Post by: Sascha79 on April 01, 2019, 01:09:33 PM
I hope WU see how Happy we are ,to have the old Interface!!!
Now i am very Happy for the Moment ,i Hope we can stay Happy for a Long time.
Now i can sleep well again  :lol:
Title: Re: WU - Let us know your issues
Post by: Ajward7976 on April 01, 2019, 01:35:26 PM
With a bonus of decreased rapid fire time. When I bought my ambient nano (meteobridge) for my davis vantage pro2, it was every 18 seconds..... every 5 seconds is AWESOME!  anyone else noticing a difference? someone needs to tell ol WU to leave it the way it currently is!
Title: Re: WU - Let us know your issues
Post by: galfert on April 01, 2019, 01:42:07 PM
Best viewed while playing:
Stevie Wonder - Isn't She Lovely
https://www.youtube.com/watch?v=IVvkjuEAwgU

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Title: Re: WU - Let us know your issues
Post by: galfert on April 01, 2019, 01:44:35 PM
I don't know what's going on... Maybe I'm dreaming, or died and went to heaven but I'm seeing my old page again. It's beautiful, Rapidfire, Temps in 10ths, Summary that works... I even have a gold star!  :grin:

Tell me it's true, I'm not believing...
https://www.wunderground.com/personal-weather-station/dashboard?id=kwaspoka133#history

Wow, I'm so happy to see the old site.  So why were we told it's "not possible" to keep the old site as it was?

And it still has this message at the top:  "Good news! We're moving PWS and Webcams to new systems.'

Maybe it is April Fools ...and tomorrow they pull the rug from under us. Ha ha ha ha. ....not!   :evil:
Title: Re: WU - Let us know your issues
Post by: Ajward7976 on April 01, 2019, 01:51:30 PM
Dont even go talking that april fools bullshit... lol that would be the biggest smack in the face.....
Title: Re: WU - Let us know your issues
Post by: awsum140 on April 01, 2019, 02:09:44 PM
Dont even go talking that april fools bullshit... lol that would be the biggest smack in the face.....

Why did I immediately think of Clark Griswald's rant in "Christmas Vacation"?
Title: Re: WU - Let us know your issues
Post by: tonyh on April 01, 2019, 02:35:48 PM
They obviously missed something allowing us to still access the old (wonderful) layout! Hopefully they will let us keep it, if not I will be off elsewhere  :twisted:
I also have to ponder why we were informed there was 'no going back'  :evil:

Whats the best this:
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Or this:??
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Here is the one I prefer:
https://www.wunderground.com/personal-weather-station/dashboard?id=ICEREDIG6#history (https://www.wunderground.com/personal-weather-station/dashboard?id=ICEREDIG6#history)
Title: Re: WU - Let us know your issues
Post by: Ajward7976 on April 01, 2019, 02:47:49 PM
end of previous page of comments. tells you how.
Title: Re: WU - Let us know your issues
Post by: galfert on April 01, 2019, 02:48:03 PM
Oh oh ....WU just signed in and is here reading this thread ....look out, everyone hide quick.  Here comes the bad news.

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Title: Re: WU - Let us know your issues
Post by: Ajward7976 on April 01, 2019, 02:56:12 PM
Maybe we can get some insight as to how long we will have this classic look? As long as we have properly performing functions... I am ok with what ever look, however I prefer the classic.
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on April 01, 2019, 03:09:06 PM
Good News: I won't shut off your secret access until we get the main issues fixed on the new page ;)
Bad News: It will go away eventually


Oh oh ....WU just signed in and is here reading this thread ....look out, everyone hide quick.  Here comes the bad news.

 [ You are not allowed to view attachments ]
Title: Re: WU - Let us know your issues
Post by: cbull23 on April 01, 2019, 03:12:36 PM
Do you have any updates as to when rapid fire support is coming back or when the summary tables are going to be fixed?
Title: Re: WU - Let us know your issues
Post by: WheatonRon on April 01, 2019, 03:23:30 PM
Good News: I won't shut off your secret access until we get the main issues fixed on the new page ;)
Bad News: It will go away eventually

Great news WU!! I see you have fixed “mypws” but I miss the temperature each of my pws is reporting. I would like that feature back!
Title: Re: WU - Let us know your issues
Post by: Jim_S on April 01, 2019, 03:24:25 PM
Good News: I won't shut off your secret access until we get the main issues fixed on the new page ;)
Bad News: It will go away eventually
Thanks! That's great news...the best in a while.

You can take your time getting the new page fixed... No hurry now.  ;)
Title: Re: WU - Let us know your issues
Post by: galfert on April 01, 2019, 03:29:16 PM
Okay coast is clear, they are gone. They are probably going to go and report back the shenanigans that we are up to with the old site. "Hey Dad, um...I mean boss, you'll never believe what those weather people are up to and what they figured out. I think we are going to have to give them what they want or there will be h*** to pay. This new UI is not going over well at all. We need to scrap the whole thing and make it actually usable. And better get Big Blue to open up those deep pockets too, we are going to need the cash. Oh and I'm not staying late and filing any more TPS reports, and I'm keeping this red stapler."
Title: Re: WU - Let us know your issues
Post by: rormeister on April 01, 2019, 03:30:16 PM
Good News: I won't shut off your secret access until we get the main issues fixed on the new page ;)
Bad News: It will go away eventually


Oh oh ....WU just signed in and is here reading this thread ....look out, everyone hide quick.  Here comes the bad news.

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You have the patience of a saint. How’s the booze holding out? ;)
Title: Re: WU - Let us know your issues
Post by: Mapantz on April 01, 2019, 03:32:10 PM
Bad News: It will go away eventually

That's good news for me.  :-)
Title: Re: WU - Let us know your issues
Post by: Jim_S on April 01, 2019, 03:44:26 PM
The old site seems to be working the way it used it, except I can't log in and have the annoying ads.  But I'll take 'em if it means I get rapidfire and accurate summary tables.
I'm seeing that with Chrome on Win7 and also on my iPad. The only work around I've found is to use a different browser. For me that's Firefox or Safari respectively.
Title: Re: WU - Let us know your issues
Post by: awsum140 on April 01, 2019, 04:13:50 PM
I'm a true masochist, I keep both open in Opera and check the new one whenever I think I need a kick in the pants or feel like crushing my hand in the car door.
Title: Re: WU - Let us know your issues
Post by: Rychu on April 01, 2019, 04:14:13 PM
The old site seems to be working the way it used it, except I can't log in and have the annoying ads.  But I'll take 'em if it means I get rapidfire and accurate summary tables.

Install "Adblock Plus" - it will block ads from you  ;)
Title: Re: WU - Let us know your issues
Post by: WSWeather on April 01, 2019, 04:27:18 PM
The old site seems to be working the way it used it, except I can't log in and have the annoying ads.  But I'll take 'em if it means I get rapidfire and accurate summary tables.

Install "Adblock Plus" - it will block ads from you  ;)

I prefer uBlock Origin as it will also let you easily block annoying things like the "warning banner" at the top.
Title: Re: WU - Let us know your issues
Post by: WunderTodd (PWS PM) on April 01, 2019, 04:57:30 PM
Hi everyone,

Just checking in with you this week to let you know we're still here, still fixing, still listening.

And yes, that includes bringing rapid fire & decimals to our re-styled dashboard pages.

--Us
Title: Re: WU - Let us know your issues
Post by: mdv on April 01, 2019, 05:54:47 PM
Hi everyone,

Just checking in with you this week to let you know we're still here, still fixing, still listening.

And yes, that includes bringing rapid fire & decimals to our re-styled dashboard pages.

--Us

Excellent news, thank you.

I think you would agree that having the decimals is very important. Compare the two graphs below of the same data, and you would have to agree that the graph based on whole numbers is pretty goofy.

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I also hope that the 10-day forecast graph in the new style website does not differ from the old style (shown below). This is my 'go to' graph, and everything I need to know is in a single view.

 [ You are not allowed to view attachments ]
Title: Re: WU - Let us know your issues
Post by: Ajward7976 on April 01, 2019, 07:41:39 PM
So I think I just successfully connected to cwop. I could use some educating on using it. Which forum would I be most successful? Btw, not leaving WU, just learning how to upload in more places.
Title: Re: WU - Let us know your issues
Post by: CW2274 on April 01, 2019, 07:47:15 PM
So I think I just successfully connected to cwop. I could use some educating on using it. Which forum would I be most successful? Btw, not leaving WU, just learning how to upload in more places.
If you have your ID, search these two.

https://mesowest.utah.edu/

https://madis-data.ncep.noaa.gov/MadisSurface/
Title: Re: WU - Let us know your issues
Post by: Tangmu on April 01, 2019, 07:48:33 PM
Hi everyone,

Just checking in with you this week to let you know we're still here, still fixing, still listening.

And yes, that includes bringing rapid fire & decimals to our re-styled dashboard pages.

--Us

Wouldn't your company like to save a lot of time and money?  Instead of re-inventing the wheel as a flaccid pancake, close this project, move on to something that needs fixing, and leave the old site as it is.  Give everyone a link where we can leave glowing feedback for your bosses.  Everyone wins!!!  I can't imagine what the goal is here.    :???:    Please? 
Title: Re: WU - Let us know your issues
Post by: Bunty on April 01, 2019, 07:59:03 PM
I still like Flash Fire, but what is so great about it, since it's on its way out?  It's not going to be supported much longer.  One thing I don't like about it is how you have to click to activate Flash when using Chrome.  You don't have to when using Firefox.  Yowindow is still getting by on Flash.  I have no idea what the problem is unless the alternatives are regarded as too complex or costly.
Title: Re: WU - Let us know your issues
Post by: Ajward7976 on April 01, 2019, 08:27:22 PM
So I think I just successfully connected to cwop. I could use some educating on using it. Which forum would I be most successful? Btw, not leaving WU, just learning how to upload in more places.
If you have your ID, search these two.

https://mesowest.utah.edu/

https://madis-data.ncep.noaa.gov/MadisSurface/

My ID is Fw4496.   One thing I read says it could take a week to show up on those two sites. True?

Here is a site I was given to my station.

http://www.findu.com/cgi-bin/wxpage.cgi?call=FW4496
Title: Re: WU - Let us know your issues
Post by: WheatonRon on April 01, 2019, 08:38:09 PM
So I think I just successfully connected to cwop. I could use some educating on using it. Which forum would I be most successful? Btw, not leaving WU, just learning how to upload in more places.
If you have your ID, search these two.

https://mesowest.utah.edu/

https://madis-data.ncep.noaa.gov/MadisSurface/

My ID is Fw4496.   One thing I read says it could take a week to show up on those two sites. True?

Here is a site I was given to my station.

http://www.findu.com/cgi-bin/wxpage.cgi?call=FW4496

That is true assuming you properly completed your registration with CWOP. I added a third pws recently to CWOP but did not “confirm my coordinates.” Until I did that, my station showed on findu but not on MesoWest nor did Madis grade my station. Once I confirmed my coordinates with CWOP, it took about a week for the data to flow. Sorry to those readers that want to beat up on WU again! A great question by Ajward7976, just wrong thread—but we easily forgive here!
Title: Re: WU - Let us know your issues
Post by: toddiscdn on April 01, 2019, 08:54:20 PM
Check in your Chrome advanced settings and turn on "Use hardware acceleration when available" under the "System" header. Your map background should load after restarting your browser.

Bingo!  Thanks Mike.
Title: Re: WU - Let us know your issues
Post by: Ajward7976 on April 01, 2019, 09:07:54 PM
So I think I just successfully connected to cwop. I could use some educating on using it. Which forum would I be most successful? Btw, not leaving WU, just learning how to upload in more places.
If you have your ID, search these two.

https://mesowest.utah.edu/

https://madis-data.ncep.noaa.gov/MadisSurface/

My ID is Fw4496.   One thing I read says it could take a week to show up on those two sites. True?

Here is a site I was given to my station.

http://www.findu.com/cgi-bin/wxpage.cgi?call=FW4496

That is true assuming you properly completed your registration with CWOP. I added a third pws recently to CWOP but did not “confirm my coordinates.” Until I did that, my station showed on findu but not on MesoWest nor did Madis grade my station. Once I confirmed my coordinates with CWOP, it took about a week for the data to flow. Sorry to those readers that want to beat up on WU again! A great question by Ajward7976, just wrong thread—but we easily forgive here!

Thanks again... last question and I'll leave it alone.. to confirm my coordinates.... just an email verification of location right? If so I did it.
Title: Re: WU - Let us know your issues
Post by: Mike Fitz on April 01, 2019, 09:08:46 PM
Check in your Chrome advanced settings and turn on "Use hardware acceleration when available" under the "System" header. Your map background should load after restarting your browser.

Bingo!  Thanks Mike.

You're welcome, not sure why it's set up to only use hardware acceleration in Chrome but not something easy to figure out when the maps don't show up.
Title: Re: WU - Let us know your issues
Post by: WheatonRon on April 01, 2019, 09:27:01 PM
So I think I just successfully connected to cwop. I could use some educating on using it. Which forum would I be most successful? Btw, not leaving WU, just learning how to upload in more places.
If you have your ID, search these two.

https://mesowest.utah.edu/

https://madis-data.ncep.noaa.gov/MadisSurface/

My ID is Fw4496.   One thing I read says it could take a week to show up on those two sites. True?

Here is a site I was given to my station.

http://www.findu.com/cgi-bin/wxpage.cgi?call=FW4496

That is true assuming you properly completed your registration with CWOP. I added a third pws recently to CWOP but did not “confirm my coordinates.” Until I did that, my station showed on findu but not on MesoWest nor did Madis grade my station. Once I confirmed my coordinates with CWOP, it took about a week for the data to flow. Sorry to those readers that want to beat up on WU again! A great question by Ajward7976, just wrong thread—but we easily forgive here!

Thanks again... last question and I'll leave it alone.. to confirm my coordinates.... just an email verification of location right? If so I did it.

That should work.
Title: Re: WU - Let us know your issues
Post by: Ajward7976 on April 01, 2019, 09:28:18 PM
Excellent! You have been an excellent help. Much appreciated! My apologies to all for wrong forum thread.
Title: Re: WU - Let us know your issues
Post by: antstrafer on April 01, 2019, 11:50:32 PM
So I think I just successfully connected to cwop. I could use some educating on using it. Which forum would I be most successful? Btw, not leaving WU, just learning how to upload in more places.
If you have your ID, search these two.

https://mesowest.utah.edu/

https://madis-data.ncep.noaa.gov/MadisSurface/

My ID is Fw4496.   One thing I read says it could take a week to show up on those two sites. True?

Here is a site I was given to my station.

http://www.findu.com/cgi-bin/wxpage.cgi?call=FW4496

That is true assuming you properly completed your registration with CWOP. I added a third pws recently to CWOP but did not “confirm my coordinates.” Until I did that, my station showed on findu but not on MesoWest nor did Madis grade my station. Once I confirmed my coordinates with CWOP, it took about a week for the data to flow. Sorry to those readers that want to beat up on WU again! A great question by Ajward7976, just wrong thread—but we easily forgive here!

I registered with CWOP but unsure how to confirm coordinates with CWOP.     I am staying the WU but the metiobridge sure makes it easy to send to PWS, CWOP Wcloud etc
Title: Re: WU - Let us know your issues
Post by: bigben089 on April 02, 2019, 06:52:01 AM
Without reading back through all the posts, what the heck happened to the old website? This new one is unfinished and should not be accessible. The table (summary of readings) is inaccurate. Switch it back NOW!
Title: Re: WU - Let us know your issues
Post by: mdv on April 02, 2019, 08:15:51 AM
Without reading back through all the posts, what the heck happened to the old website? This new one is unfinished and should not be accessible. The table (summary of readings) is inaccurate. Switch it back NOW!

Dear bigben089, I am disappointed at the lack of tact and respect in what is your first-time post.

Had you bothered to read even part of this thread, you would quickly come to realise that the issues are well known; that the WU Team is working hard to fix the issues; and most importantly that the old site is still accessible - see Reply #1705 on p69, and read onwards.

Shouting (via capital letters) in a post is not helpful to the cause of having the WU Team resolve the issues.
Title: Re: WU - Let us know your issues
Post by: awsum140 on April 02, 2019, 08:30:18 AM
While bigben089 may have been a little abrupt, he is expressing what seems to be the general trend of this thread.  We're over a week into this "wonderful" new web change and not much has improved.  I know the WU team is working on it, but I suspect they are totally overwhelmed after rolling out a project that just wasn't ready to go live at the behest of some, I'll be polite, "higher ups" forcing it to be done.  I don't blame the messengers, it's the "higher ups" that deserve the blame.
Title: Re: WU - Let us know your issues
Post by: galfert on April 02, 2019, 08:30:55 AM
Has anyone tested Favorites with the new UI? I'm particularly interested in if you can now reliably remove Favorites and duplicates. I don't want to mess with my Favorites because I managed to a while ago reduce it down to just one, and then not use the feature. Favorites was worthless anyway because you couldn't Favorite a station...only a city. If you mess with it they seem to multiply like rabbits....at least that was one of the problems before.

See this post for how before I was able to trim the multiplicity of Favorites (wasn't easy):
https://www.wxforum.net/index.php?topic=34871.msg356092#msg356092

Title: Re: WU - Let us know your issues
Post by: jas340 on April 02, 2019, 08:52:48 AM
My main reason for still providing this asinine company with my PWS data is because I do not know how to switch to Weather Display from WU in order to supply data to my Meteotemplate website. If I did I would have dropped them along time ago. Just the other day WU stopped providing data to my IPtimelapse program for my webcams.(The nonsense with API keys I guess). :twisted:
Title: Re: WU - Let us know your issues
Post by: Ajward7976 on April 02, 2019, 09:42:44 AM
My main reason for still providing this asinine company with my PWS data is because I do not know how to switch to Weather Display from WU in order to supply data to my Meteotemplate website. If I did I would have dropped them along time ago. Just the other day WU stopped providing data to my IPtimelapse program for my webcams.(The nonsense with API keys I guess). :twisted:

Does your Meteotemplate website ( I don't know what this option is) have rapid fire? Just curious how many other options provide such a feature without paying for it. 
Title: Re: WU - Let us know your issues
Post by: galfert on April 02, 2019, 09:53:18 AM
My main reason for still providing this asinine company with my PWS data is because I do not know how to switch to Weather Display from WU in order to supply data to my Meteotemplate website. If I did I would have dropped them along time ago. Just the other day WU stopped providing data to my IPtimelapse program for my webcams.(The nonsense with API keys I guess). :twisted:

Does your Meteotemplate website ( I don't know what this option is) have rapid fire? Just curious how many other options provide such a feature without paying for it.

Already covered that on page 62 of this thread (5 days ago):
https://www.wxforum.net/index.php?topic=33651.msg374464#msg374464
Title: Re: WU - Let us know your issues
Post by: WSWeather on April 02, 2019, 10:52:35 AM
Has anyone tested Favorites with the new UI? I'm particularly interested in if you can now reliably remove Favorites and duplicates.

It is still hopelessly broken.  I tested it Sunday and I now have 28 duplicates (up from 26), any newly-added PWS favorites change themselves to some other nearby location because it "saves" them using coordinates, not PWS codes, and about half the time it doesn't do anything but reinstate the duplicates you just deleted.   I had a "clean" set until they logged me out the other day and when I logged back in there was all the crap that I had managed to avoid on this browser.

I got so frustrated I used uBlock Origin to just get rid of the bar since it was uselessly taking up screen space.  If someone reports it is working again I'll unblock it and try again but given that this has been malfunctioning for over a year I am not going to hold my breath.
Title: Re: WU - Let us know your issues
Post by: galfert on April 02, 2019, 11:05:36 AM
Has anyone tested Favorites with the new UI? I'm particularly interested in if you can now reliably remove Favorites and duplicates.

It is still hopelessly broken.  I tested it Sunday and I now have 28 duplicates (up from 26), any newly-added PWS favorites change themselves to some other nearby location because it "saves" them using coordinates, not PWS codes, and about half the time it doesn't do anything but reinstate the duplicates you just deleted.   I had a "clean" set until they logged me out the other day and when I logged back in there was all the crap that I had managed to avoid on this browser.

I got so frustrated I used uBlock Origin to just get rid of the bar since it was uselessly taking up screen space.  If someone reports it is working again I'll unblock it and try again but given that this has been malfunctioning for over a year I am not going to hold my breath.

Thank you for the update. I hope they fix this too (but lower on the priority list obviously).

Did you attempt my method for reducing Favorites down to a just 2 or 3...or anyone else for that matter? My method may seem complicated at first but you get the hang of it pretty quick and then you can work the list down. Although your method to use uBlock is ingenious too.

Link to my WU Favorites Reducing Method:
https://www.wxforum.net/index.php?topic=34871.msg356092#msg356092

Title: Re: WU - Let us know your issues
Post by: bigben089 on April 02, 2019, 11:11:16 AM
Without reading back through all the posts, what the heck happened to the old website? This new one is unfinished and should not be accessible. The table (summary of readings) is inaccurate. Switch it back NOW!

Dear bigben089, I am disappointed at the lack of tact and respect in what is your first-time post.

Had you bothered to read even part of this thread, you would quickly come to realise that the issues are well known; that the WU Team is working hard to fix the issues; and most importantly that the old site is still accessible - see Reply #1705 on p69, and read onwards.

Shouting (via capital letters) in a post is not helpful to the cause of having the WU Team resolve the issues.

 [tup]
Title: Re: WU - Let us know your issues
Post by: cbull23 on April 02, 2019, 11:28:40 AM
My Devices finally shows my CURRENT weather station being online. If you get no devices, you just need to refresh.
Title: Re: WU - Let us know your issues
Post by: galfert on April 02, 2019, 12:11:42 PM
My Devices finally shows my CURRENT weather station being online. If you get no devices, you just need to refresh.

Yes they fixed that yesterday. But some stations that are offline now say online. I have a test station that is down (I'm not uploading) and yet it says that it is online. They know about this bug too and they are working on it.
Title: Re: WU - Let us know your issues
Post by: OldAlaskaGuy on April 02, 2019, 12:51:43 PM
Hi everyone,

Just checking in with you this week to let you know we're still here, still fixing, still listening.

And yes, that includes bringing rapid fire & decimals to our re-styled dashboard pages.

--Us

Wouldn't your company like to save a lot of time and money?  Instead of re-inventing the wheel as a flaccid pancake, close this project, move on to something that needs fixing, and leave the old site as it is.  Give everyone a link where we can leave glowing feedback for your bosses.  Everyone wins!!!  I can't imagine what the goal is here.    :???:    Please?
If you had been following this thread for the last few weeks an explanation as to why this can't be done was given.
Title: Re: WU - Let us know your issues
Post by: mdv on April 02, 2019, 01:13:05 PM
I notice some progress with the forecast page on the new-style website, although there are still some bugs.

I have not tested the other tabs on the forecast page.
Title: Re: WU - Let us know your issues
Post by: galfert on April 02, 2019, 01:29:58 PM
Hi everyone,

Just checking in with you this week to let you know we're still here, still fixing, still listening.

And yes, that includes bringing rapid fire & decimals to our re-styled dashboard pages.

--Us

Wouldn't your company like to save a lot of time and money?  Instead of re-inventing the wheel as a flaccid pancake, close this project, move on to something that needs fixing, and leave the old site as it is.  Give everyone a link where we can leave glowing feedback for your bosses.  Everyone wins!!!  I can't imagine what the goal is here.    :???:    Please?
If you had been following this thread for the last few weeks an explanation as to why this can't be done was given.

Weatheroger is correct. The details and explanation given by WU to move to new platform is simply that the old site had so many problems that it was necessary to move to a new non-legacy designed system so that it would make it viable to tackle the long standing issues. Not to mention the benefit from a management perspective to maintain the site with other future improvements.

Some of the long standing issues that were becoming difficult to fix are (Not all of them...just some off the top of my head):

It was just a better investment to start fresh than to continue fixing old problems on an old system. To us the users we don't see the back end and all the legacy code and legacy hardware...so it seems trivial to fix what you see...but it isn't. The old system was ambitious. A number of features had to be cut because it wasn't able to handle the load of users with all those features or they became features that just wouldn't work with the old system. 2018 focused on cutting features and improving site reliability and speed (they succeeded - but we miss features like for example MADIS and airport stations are gone). There was a time in late 2017 and early 2018 where WU was all but useless with the old platform that was just retired, it was too many users and too many ambitious features. After cutting features and fixing little things, reliability and speed returned. But there is still plenty not working with the old site.

When you have an old car that is constantly breaking you finally need to trade it in for something new or newer as the better investment. Even if you can't have the car of your dreams, a working car is better than a broken car that is costing you more or impossible to maintain. Then you save up and improve that newer car or get a better car when times get better. Granted WU missed the ball and they bought an early Tesla (remember all the issues the Model S had when it launched? and now the Model 3 is having its issue too).

I'd say we can expect some usability issues to be fixed soon. Then I expect to see later this year features added back that were removed last year, and also to see new features that we have never had. Yep this isn't soon enough for many. Which is why I say don't put all your eggs in one basket. I report to 10 online weather services...they each give me some value and a different perspective on my data and it makes it so that I don't have to rely on just one service. Next time don't get the weather station that just relies on one service...or improve the one you have now and use other services (most decent stations can be made to report to other services).

I say WU has done a tremendous job listening to us. We've been told fixes are coming to the new UI that we miss from the old site, and I believe them. We have access for now to the old site, at least till the new site is functional. We should all be happy that much progress was done in 2018 and now it continues in 2019. So to say the site has been broken for over a year is not really fair, as it has improved tremendously and there have been changes. Sometimes companies make mistakes. Microsoft did it with Windows and people were upset, but it was fixed years later. Coca Cola did it with Coke and then they fixed it. There are countless examples. Let's continue to be civil as we progress on this journey. It is okay to complain (I've complained plenty), but there is a nice way and a not so nice way.

Title: Re: WU - Let us know your issues
Post by: tonyh on April 02, 2019, 01:32:20 PM
Sorry its an absolute joke this was put out there in the sorry state that its in! How can anyone have trust in WU anymore? My 'old style' site is working perfectly (WU staff on here said this was long dead and buried and seems they will be doing that before long inspite of its continued excellent functionality) yet the upgraded one states my max min and average today were all 7c for example!
Title: Re: WU - Let us know your issues
Post by: tonyh on April 02, 2019, 01:33:58 PM
Thank God I have CWOP to rely on once the old style is finally dispensed.
Title: Re: WU - Let us know your issues
Post by: Beech33 on April 02, 2019, 02:05:11 PM
What am I doing wrong?
When I try to bring up my station on the old site using this link
https://www.wunderground.com/personal-weather-station/dashboard?id=kncocean13#history (https://www.wunderground.com/personal-weather-station/dashboard?id=kncocean13#history)

Using Chrome I get a list view  :-(
 [ You are not allowed to view attachments ]

Title: Re: WU - Let us know your issues
Post by: Beech33 on April 02, 2019, 02:15:10 PM
This link works for the old site:
http://www.wundgerground.com/personal-weather-station/dashboard?ID=KNCOCEAN13#history (http://www.wundgerground.com/personal-weather-station/dashboard?ID=KNCOCEAN13#history)

I thought lowercase was required - oh well - it works good
Title: Re: WU - Let us know your issues
Post by: OldAlaskaGuy on April 02, 2019, 05:18:46 PM
What am I doing wrong?
When I try to bring up my station on the old site using this link
https://www.wunderground.com/personal-weather-station/dashboard?id=kncocean13#history (https://www.wunderground.com/personal-weather-station/dashboard?id=kncocean13#history)

Using Chrome I get a list view  :-(
 [ You are not allowed to view attachments ]
I just tried your link in both Chrome and Firefox and it displays correctly in both.
Title: Re: WU - Let us know your issues
Post by: vsakalis on April 02, 2019, 05:38:37 PM
I checked 10 day forecast now and it doesnt work properly...liquid precip is not displayed on the graph and no ability to print hourly forecast even in metric type. 5 6 days before they fixed it...but now same  bug
Title: Re: WU - Let us know your issues
Post by: WunderTodd (PWS PM) on April 02, 2019, 05:44:41 PM
I checked 10 day forecast now and it doesnt work properly...liquid precip is not displayed on the graph and no ability to print hourly forecast even in metric type. 5 6 days before they fixed it...but now same  bug

Thanks for reporting things like this.  Help us out by providing a link to the page you're looking at.  It's likely you're using 10day from the old pages.  Not all of these old page features are guaranteed to work.
Title: Re: WU - Let us know your issues
Post by: vsakalis on April 02, 2019, 05:49:25 PM
thanx todd

https://www.wunderground.com/forecast/gr/astros/37.40%2C22.72?cm_ven=localwx_10day
Title: Re: WU - Let us know your issues
Post by: vsakalis on April 02, 2019, 05:50:52 PM
precipitation is ok finally... houtly forecast is still prblm
Title: Re: WU - Let us know your issues
Post by: WunderTodd (PWS PM) on April 02, 2019, 05:56:36 PM
precipitation is ok finally... houtly forecast is still prblm

May just be a momentary thing... things look OK from my end.

Title: Re: WU - Let us know your issues
Post by: ValentineWeather on April 02, 2019, 05:56:48 PM
What am I doing wrong?
When I try to bring up my station on the old site using this link
https://www.wunderground.com/personal-weather-station/dashboard?id=kncocean13#history (https://www.wunderground.com/personal-weather-station/dashboard?id=kncocean13#history)

Using Chrome I get a list view  :-(
 [ You are not allowed to view attachments ]
I just tried your link in both Chrome and Firefox and it displays correctly in both.

 Also #history isn't necessary for rapidfire to work.

https://www.wunderground.com/personal-weather-station/dashboard?id=kncocean13

Title: Re: WU - Let us know your issues
Post by: Tangmu on April 02, 2019, 06:02:40 PM
If you had been following this thread for the last few weeks an explanation as to why this can't be done was given.
Well, I haven't followed the thread for the last few weeks, and you're not going to offer up a summary, so I'm out of luck.   :-(
Title: Re: WU - Let us know your issues
Post by: redeye64 on April 02, 2019, 06:27:30 PM
can't log in, try the reset your password link, and doesnt recognise my email address......
Title: Re: WU - Let us know your issues
Post by: CW2274 on April 02, 2019, 06:42:44 PM
Sorry if it's a dumb question, but is there a way to make this page work again?

https://www.wunderground.com/swf/Rapid_Fire.swf?station=KAZTUCSO192
Title: Re: WU - Let us know your issues
Post by: mdv on April 02, 2019, 06:46:40 PM
Sorry if it's a dumb question, but is there a way to make this page work again?

https://www.wunderground.com/swf/Rapid_Fire.swf?station=KAZTUCSO192

Try https://www.wunderground.com/personal-weather-station/dashboard?id=KAZTUCSO192#history (https://www.wunderground.com/personal-weather-station/dashboard?id=KAZTUCSO192#history)
Title: Re: WU - Let us know your issues
Post by: CW2274 on April 02, 2019, 06:48:34 PM
Sorry if it's a dumb question, but is there a way to make this page work again?

https://www.wunderground.com/swf/Rapid_Fire.swf?station=KAZTUCSO192

Try https://www.wunderground.com/personal-weather-station/dashboard?id=KAZTUCSO192#history (https://www.wunderground.com/personal-weather-station/dashboard?id=KAZTUCSO192#history)
Thanks, but I already have this one.
Title: Re: WU - Let us know your issues
Post by: ValentineWeather on April 02, 2019, 06:55:42 PM
This works with chrome: https://www.wunderground.com/personal-weather-station/dashboard?id=KAZTUCSO192
Title: Re: WU - Let us know your issues
Post by: nincehelser on April 02, 2019, 06:56:22 PM
Sorry if it's a dumb question, but is there a way to make this page work again?

https://www.wunderground.com/swf/Rapid_Fire.swf?station=KAZTUCSO192

That uses Flash.  Flash is something the internet is abandoning for internet standards.

You might be able to get your browser loaded up with the Flash player, but I kind of doubt wunderground is still feeding data to it.

Title: Re: WU - Let us know your issues
Post by: CW2274 on April 02, 2019, 07:02:01 PM
This works with chrome: https://www.wunderground.com/personal-weather-station/dashboard?id=KAZTUCSO192
Same thing I already have, thanks anyway.
Title: Re: WU - Let us know your issues
Post by: CW2274 on April 02, 2019, 07:05:29 PM
Sorry if it's a dumb question, but is there a way to make this page work again?

https://www.wunderground.com/swf/Rapid_Fire.swf?station=KAZTUCSO192

That uses Flash.  Flash is something the internet is abandoning for internet standards.

You might be able to get your browser loaded up with the Flash player, but I kind of doubt wunderground is still feeding data to it.
Thanks. I thought I read somewhere else here that it doesn't use flash.
It was the only thing I found useful with WU.... :-(
Title: Re: WU - Let us know your issues
Post by: CW2274 on April 02, 2019, 07:18:14 PM
Never mind, it does indeed use flash.
Title: Re: WU - Let us know your issues
Post by: Bunty on April 02, 2019, 07:40:44 PM
So is WU going to stay with Flash for as long as possible?
Title: Re: WU - Let us know your issues
Post by: nincehelser on April 02, 2019, 07:48:41 PM
So is WU going to stay with Flash for as long as possible?

Wunderground dropped flash some time ago.  That particular URL was from 2 user interface updates ago.  It worked for quite a while after the first UI update, though.
Title: Re: WU - Let us know your issues
Post by: WSWeather on April 02, 2019, 08:42:22 PM
Sorry if it's a dumb question, but is there a way to make this page work again?

https://www.wunderground.com/swf/Rapid_Fire.swf?station=KAZTUCSO192
Interesting.  It loads and populates in Firefox and Edge but doesn't auto-update.
Title: Re: WU - Let us know your issues
Post by: ValentineWeather on April 02, 2019, 08:51:56 PM
I have no issue using this link. It's slow every 1 minute updates but that's the user sending rapid fire data at 1 minute intervals. Using Chrome.
I see no problem at all.
 
https://www.wunderground.com/personal-weather-station/dashboard?id=KAZTUCSO192
Title: Re: WU - Let us know your issues
Post by: Northwoodsman on April 02, 2019, 09:19:23 PM
I have not had time to read the list of issues but I hope someone has mentioned/Complained about the Exclusion of Custom data display under History And the Exclusion of the ability to "Download" my station Data when I created a Custom Table display.  VERY disappointed in the loss of these features.  I can live with the generally Bad new layout but losing access to my past data is a Deal Breaker for me.  I have a small orchard and I was able to use MY tabular data to calculate Degree Days over the last several months.

Am also missing the "Download" button functionality when I look at my monthly data in tabular form.  I used this regularly to grab my daily data back via a text file and drop it in an Excel spreadsheet for keeping track of daily historical data.  This download function disappeared in 2018 for a bit when the site was having issues and came back so hope it comes back when they figure things out again.
Title: Re: WU - Let us know your issues
Post by: CW2274 on April 02, 2019, 09:40:24 PM
Sorry if it's a dumb question, but is there a way to make this page work again?

https://www.wunderground.com/swf/Rapid_Fire.swf?station=KAZTUCSO192
Interesting.  It loads and populates in Firefox and Edge but doesn't auto-update.
The page itself loads fine, I just get no data, like I'm not sending any.
Title: Re: WU - Let us know your issues
Post by: CW2274 on April 02, 2019, 09:42:24 PM
I have no issue using this link. It's slow every 1 minute updates but that's the user sending rapid fire data at 1 minute intervals. Using Chrome.
I see no problem at all.
 
https://www.wunderground.com/personal-weather-station/dashboard?id=KAZTUCSO192
Yes, I get that fine, but that's not this....
https://www.wunderground.com/swf/Rapid_Fire.swf?station=KAZTUCSO192
Title: Re: WU - Let us know your issues
Post by: ValentineWeather on April 02, 2019, 10:21:47 PM
I have no issue using this link. It's slow every 1 minute updates but that's the user sending rapid fire data at 1 minute intervals. Using Chrome.
I see no problem at all.
 
https://www.wunderground.com/personal-weather-station/dashboard?id=KAZTUCSO192
Yes, I get that fine, but that's not this....
https://www.wunderground.com/swf/Rapid_Fire.swf?station=KAZTUCSO192

Adobe Flash,  I'm not sure if any browser will still support it. I had to stop using for website couple years ago.
Title: Re: WU - Let us know your issues
Post by: CW2274 on April 02, 2019, 10:29:56 PM
I have no issue using this link. It's slow every 1 minute updates but that's the user sending rapid fire data at 1 minute intervals. Using Chrome.
I see no problem at all.
 
https://www.wunderground.com/personal-weather-station/dashboard?id=KAZTUCSO192
Yes, I get that fine, but that's not this....
https://www.wunderground.com/swf/Rapid_Fire.swf?station=KAZTUCSO192

Adobe Flash,  I'm not sure if any browser will still support it. I had to stop using for website couple years ago.
It was working fine on FF til this new WU junk showed up.   
Title: Re: WU - Let us know your issues
Post by: mdv on April 02, 2019, 11:08:06 PM
On new style dashboard, the map does not load properly - bottom is truncated. [I am using Chrome]

 [ You are not allowed to view attachments ]

Using CTRL + Refresh fixes the truncation issue (suggesting the WU software is passing incorrect caching instructions), but the the hyperlink to Wundermap uses space that could be otherwise better uitlised by the map. Perhaps this hyperlink could be moved outside the map container altogether, or at least moved to the bottom right hand corner underneath the (C)Mapbox notation, with the actual map data underlaid (like it is with the Mapbox notation).

 [ You are not allowed to view attachments ]


Edit: Shortly afterwards, CTRL + Refresh fails to fix the truncation issue - WU Team perhaps working on this as I type?

Then a little while later, after restarting my browser, the map loads fine the first time, but thereafter will only display the truncated map and CTRL + Refresh will not resolve the issue :? :? :?

And yet a little bit later, my dashboard, in all permutations of browser navigation, is showing a truncated map which does not resolve with CTRL + Refresh. [Now I am really confused].

WU Team must be working this issue as I type, or else I have a Chrome gremlin - now back to situation outlined at start of this post.
Title: Re: WU - Let us know your issues
Post by: AL Estep on April 03, 2019, 12:39:11 AM
Using the Android WU App on my tablet. Since the new update when everything moved to new servers I see a mix-up between my station data (KCOBLACK2) and the Air Force Academy (KAFF) data. my station location is no where near the KAFF station. How does one get this corrected?
Title: Re: WU - Let us know your issues
Post by: mdv on April 03, 2019, 01:04:24 AM
Curious as to why the dashboard map is different to the map on the forecast main page - different layout and different bugs? I will leave it as a rhetorical question - I think I know the answer already.

If you feel inclined, you can play 'spot the difference' - e.g no PWS icon in forecast map.

Dashboard map:
 [ You are not allowed to view attachments ]

Forecast map:
 [ You are not allowed to view attachments ]
Title: Re: WU - Let us know your issues
Post by: Bunty on April 03, 2019, 04:04:37 AM
I have no issue using this link. It's slow every 1 minute updates but that's the user sending rapid fire data at 1 minute intervals. Using Chrome.
I see no problem at all.
 
https://www.wunderground.com/personal-weather-station/dashboard?id=KAZTUCSO192
Yes, I get that fine, but that's not this....
https://www.wunderground.com/swf/Rapid_Fire.swf?station=KAZTUCSO192

Adobe Flash,  I'm not sure if any browser will still support it. I had to stop using for website couple years ago.

Browsers still support Flash.  You just have to know how to set it up.
Title: Re: WU - Let us know your issues
Post by: Bunty on April 03, 2019, 04:18:00 AM
So is WU going to stay with Flash for as long as possible?

Wunderground dropped flash some time ago.  That particular URL was from 2 user interface updates ago.  It worked for quite a while after the first UI update, though.

If Wunderground dropped flash some time ago, then why is it still offering this flash sticker here: https://www.wunderground.com/dashboard/pws/KOKSTILL4/widgets (https://www.wunderground.com/dashboard/pws/KOKSTILL4/widgets)
Title: Re: WU - Let us know your issues
Post by: Bunty on April 03, 2019, 04:22:39 AM
Sorry if it's a dumb question, but is there a way to make this page work again?

https://www.wunderground.com/swf/Rapid_Fire.swf?station=KAZTUCSO192

That uses Flash.  Flash is something the internet is abandoning for internet standards.

You might be able to get your browser loaded up with the Flash player, but I kind of doubt wunderground is still feeding data to it.
Thanks. I thought I read somewhere else here that it doesn't use flash.
It was the only thing I found useful with WU.... :-(

WU's Rapid Fire sticker updates every few seconds on my site but strangely enough doesn't do it on the WU page where it's offered here:  https://www.wunderground.com/dashboard/pws/KOKSTILL4/widgets (https://www.wunderground.com/dashboard/pws/KOKSTILL4/widgets)
Title: Re: WU - Let us know your issues
Post by: theofficepest on April 03, 2019, 05:49:16 AM
it works if you specify a frequency

https://www.wunderground.com/swf/pws_mini_rf_nc.swf?station=IRONANST2&freq=1&lang=EN (https://www.wunderground.com/swf/pws_mini_rf_nc.swf?station=IRONANST2&freq=1&lang=EN)
Title: Re: WU - Let us know your issues
Post by: galfert on April 03, 2019, 06:59:20 AM
WU,
Can you please add back the ability to generate a list of all weather stations by country?

Even though you can get this far:
https://www.wunderground.com/weatherstation/hardwareandsoftware.asp

When you try and use this:
 [ You are not allowed to view attachments ]

You end up with this:
 [ You are not allowed to view attachments ]

I hope this is just temporary and that WU brings this back. This was a helpful feature to have especially as new station models came out you could gauge their popularity. You could also compare growth of brands. Although it only worked for for US stations it would have also been nice to have had access to other countries. WU please bring this back.

Also for some less popular station brands/models like Onset it helped owners connect with one another.

We used this information in this thread and it was quite popular:
https://www.wxforum.net/index.php?topic=34900.0

Pretty please  :) and thank you for all your work.
Title: Re: WU - Let us know your issues
Post by: csoledade on April 03, 2019, 12:34:30 PM
To the Wunderground Staff opening post,

Station ID: KCONEDER59
Browser: Chrome Version 73.0.3683.86 (Official Build) (64-bit)

Issue #1: Link for the station under name column in this URL: https://www.wunderground.com/member/devices does not work.

Issue #2: Basic data like current temperature shown on this URL: https://www.wunderground.com/weather/us/co/nederland/KCONEDER59?cm_ven=localwx_today, TODAY tab, appears to be correct, but does not agree at all with what is shown using the IOS wunderground application. The wunderground application for IOS no longer has accurate data.

Issue #3: clicking on the, History TAB of this URL: https://www.wunderground.com/weather/us/co/nederland/KCONEDER59?cm_ven=localwx_today, results in this URL: https://www.wunderground.com/history/daily/us/co/nederland/KFNL/date/2019-4-3?cm_ven=localwx_history with historical data from a completely different station in Ft. Collins CO.

Issue #4: Clicking on the 10 day forecast TAB of this URL: URL: https://www.wunderground.com/weather/us/co/nederland/KCONEDER59?cm_ven=localwx_today, results in a 404 error page that then SOMETIMES redirects automatically to this URL: https://www.wunderground.com/forecast/us/co/nederland/KCONEDER59?cm_ven=localwx_10day. The evidence of the momentary 404 error page is captured in the Chrome Tab Title which now says Error | Weather Underground.

Issue #5: Clicking on the Calendar TAB of this URL: URL: https://www.wunderground.com/weather/us/co/nederland/KCONEDER59?cm_ven=localwx_today, also brings up a page for a different station in Fort Collins CO. Same as issue #3.

Hopefully this information will help you chase the bugs.

Thanks.
Title: Re: WU - Let us know your issues
Post by: cbull23 on April 03, 2019, 02:30:29 PM
Summary section on the new dashboard is working now, except for the decimal precision.

EDIT: My Devices now takes you to your dashboard when you click on the name of your station. However, My Devices is no longer a tab on your dashboard.
Title: Re: WU - Let us know your issues
Post by: rweber9594 on April 03, 2019, 02:46:36 PM
I have two main issues:

1.  Under "My Devices" says I'm offline when I'm actually reporting when I go to my PWS station site (Soundside KFLGULFB24).  However under "My Devices" my site id is KFLGULFB282. 

2.  Forecast is for a different city.  Instead of getting a forecast for Gulf Breeze, Fl., I get a forecast for Haines City, Fl.  I tried to fix this by deleting my original device (Soundside KFLGULFB24) and adding my device back again but all accomplished was getting a new ID (KFLGULFB282).  Had the same problem.  Any help would be appreciated.  I feel like I really messed things up when I deleted my original device.
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on April 03, 2019, 04:06:14 PM
No can do. Those won't be coming back


WU,
Can you please add back the ability to generate a list of all weather stations by country?

Even though you can get this far:
https://www.wunderground.com/weatherstation/hardwareandsoftware.asp

When you try and use this:
 [ You are not allowed to view attachments ]

You end up with this:
 [ You are not allowed to view attachments ]

I hope this is just temporary and that WU brings this back. This was a helpful feature to have especially as new station models came out you could gauge their popularity. You could also compare growth of brands. Although it only worked for for US stations it would have also been nice to have had access to other countries. WU please bring this back.

Also for some less popular station brands/models like Onset it helped owners connect with one another.

We used this information in this thread and it was quite popular:
https://www.wxforum.net/index.php?topic=34900.0

Pretty please  :) and thank you for all your work.
Title: Re: WU - Let us know your issues
Post by: awsum140 on April 03, 2019, 04:13:01 PM
Well, we can see some progress today.  The summary data at least follows the timeline properly but is still missing the decimal granularity.  It is encouraging to see that being fixed. 
Title: Re: WU - Let us know your issues
Post by: WSWeather on April 03, 2019, 04:17:19 PM
Well, we can see some progress today.  The summary data at least follows the timeline properly but is still missing the decimal granularity.  It is encouraging to see that being fixed.

The page design and layout is still utterly unusable.  That is probably final so it really doesn't matter what else happens.  Stick a spork in it; it's dead.
Title: Re: WU - Let us know your issues
Post by: Mike Fitz on April 03, 2019, 05:27:00 PM
I'm happy to see the summary data being matched up with the graphs, still an issue with wind speed and gusts being the same on both the graph and the summary but I'm sure that'll get sorted eventually.

Is there a chance that the we'll be able to customize the boxes on the PWS page at some point? Like collapse or remove the ones we don't use? For me there's no UV reading and I don't have a webcam. The other spot in between is empty so removing those would mean less scrolling to see the summary/graphs.

Also on my wish list are maybe up/down arrows in the barometer box for trending? Lots of empty space to put more useful info in the frames.

Glad to know things are being worked on, it's been a long and bumpy road but hoping for the best.
Title: Re: WU - Let us know your issues
Post by: jpwp on April 03, 2019, 06:52:37 PM
Here are the issues that are still outstanding that cause me concern over whether WU can recover from this:

- I still see metric and imperial measurements on the same page. This should be a trivial fix if this brand new and improved system was designed well. I select celsius but I still see wind speed in miles per hour and precipitation in inches in the space-wasting UI widgets (some of which don't even mention units, which is the first cardinal sin of scientific data presentation). If I want the correct data I need to scroll to the bottom to the graphs, although these are truncated to integer degrees.

- When the page loads from scratch, it refreshes 3 times. Once to (re)login, once to reflow the size of the widgets to match the browser width, and once to change to celsius in the temperature widget. This appears to be a bad hack compared to loading and displaying the page correctly once, that it reduces my faith around the overall software architecture.

If these were fixed I would have more faith that other issues like improving the design/UI, and bringing back decimal degrees and rapid fire updates could be done well.
Title: Re: WU - Let us know your issues
Post by: jgbell on April 03, 2019, 07:15:33 PM
I created a new PWS on March 29 (KALHUNTS264). The Dashboard seems to be working with one exception. The graphs are being displayed in GMT. I don't see any way to modify this. For example the data at 5PM is being displayed as 10PM.
Title: Re: WU - Let us know your issues
Post by: awsum140 on April 03, 2019, 08:32:42 PM
I trying, hard, to like the "new look" but just can't like it.  Just not enough information displayed on one page without having to scroll through a bunch of "cutsie" graphics.  The rain graphic is really annoying.  The lack of rapid fire, having to manually update the page to get a current reading, is also the pits.  I sure hope this isn't falling on deaf ears over at WU.  Change for the sake of change, specifically the look and presentation of data, just isn't a good thing.
Title: Re: WU - Let us know your issues
Post by: Jim_S on April 03, 2019, 10:20:54 PM
No can do. Those won't be coming back
I agree with galfert this was a good feature that should be returned. Is it that you can't do or don't want to do it? If not why not? Help me understand...  :???:

I'm trying to be patient and positive with all the changes but you're making it really hard.
Title: Re: WU - Let us know your issues
Post by: jpk1018 on April 04, 2019, 09:24:52 AM
The continuing issues for me are:
Still no rapid fire we now have two dumb pages.
Web cams come and go seems like every time I refresh the page they go away and I have to manually associate them back to my weather station.
Lack of the finer details of weather data.
Other then that bitching about things that are a done deal is kinda a waste of time
Title: Re: WU - Let us know your issues
Post by: Whitbyweather on April 04, 2019, 10:21:43 AM
For the past ten years I have uploaded my overnight observations from Weatherlink to Wunderground without a problem. Now I carry out the upload procedure as normal but nothing appears on my PWS, although the routine uploads are OK. Also the table of observations on an iPad says that the date is undefined and invalid.
This upgrade seems to a complete disaster, please can you reinstate the old interface until something is done about the litany of problems described in this forum.
Thank you,
Chris  :-(
Title: Re: WU - Let us know your issues
Post by: ValentineWeather on April 04, 2019, 10:35:36 AM
No can do. Those won't be coming back
I agree with galfert this was a good feature that should be returned. Is it that you can't do or don't want to do it? If not why not? Help me understand...  :???:

I'm trying to be patient and positive with all the changes but you're making it really hard.

Just a guess but with the new site looking more like it was designed with crayons it's probably above their head. These are not the original cutting edge WU people you are dealing with now.
Title: Re: WU - Let us know your issues
Post by: galfert on April 04, 2019, 10:45:58 AM
The continuing issues for me are:
Still no rapid fire we now have two dumb pages.
Web cams come and go seems like every time I refresh the page they go away and I have to manually associate them back to my weather station.
Lack of the finer details of weather data.
Other then that bitching about things that are a done deal is kinda a waste of time

I discovered a while back that I had much better success if I associated the Station to the Camera, instead of associating the Camera to the Station. To do this you go into the Camera ID settings and then you select the Station ID that it belongs to. Leave the Station Settings alone regarding the Camera. At least this is what worked better before, otherwise the camera association would not last long and then disappear.....now with the new site...who knows YMMV.

In Summary - Do Not Do This - Leave Blank:
 [ You are not allowed to view attachments ]

Do set this instead:
 [ You are not allowed to view attachments ]

It really is kind of screwy how I've got my Station associated to the camera but that the configuration doesn't get carried over and then the Camera should show up as associated with the Station and it doesn't (there should a commonality link between these options in both places). I think if you change one it should reflect on the other. The only confusing thing that also needs solving by WU is that when you have more than one camera to associate with a station you can't do it under station settings....then you HAVE TO go to the individual camera and select the station that it should be associated with. This whole interface needs to be reworked as it isn't intuitive how it was before and now that it isn't working and hasn't changed it makes matters even worse. Also noted in my screenshot is the fact that during the migration camera names were not migrated. I think that is causing issues....because there is an associated camera without a name which should technically not be possible. Also if cameras were migrated then I shouldn't have to agree to the the dialog on the bottom....That should already have been set from before if it was a previous requirement which was too long ago for me and I can't remember. If on the other hand this is a new requirement then it should have defaulted to migrated cameras to Deny and then the users could have the choice to change it to Accept. Perhaps that is causing an issue too with the migration.
Title: Re: WU - Let us know your issues
Post by: mdv on April 04, 2019, 11:03:50 AM
More Bugs in the new style dashboard:

Not sure if it has been previously reported, but the dashboard - including the current readings and the weather history/graphs/table - does not update automatically (unlike the old site). One must refresh manually.

In the history table (which shows pressure to 2 decimal places), the algorithm used to display the pressure every 5 minutes is wrong. If the pressure at a particular reporting point is, say, 1025.75Hpa, and the next reading is 1025.34Hpa, the table will show that reading as 1025.75Hpa. It seems the algorithm will only show a new value if it is not 1025.xx Hpa - that is, the algorithm seems to manipulate only integer values, with an apparent lack of rounding to boot. That's poor form. I guess it is part of the poor decision to use only integer values for the other measures.
Title: Re: WU - Let us know your issues
Post by: mdv on April 04, 2019, 11:12:33 AM
I previously posted that I had to do a hard refresh in almost all cases of navigating between main pages and between sub-pages in order to get a non-corrupted display. I am using Chrome on Win10.

Is is just me, or is this a global issue?
Title: Re: WU - Let us know your issues
Post by: mdv on April 04, 2019, 11:21:02 AM
Curiosity question: What happened to the Trello Board initiative I read about in the very early posts in this thread? I tried going to the link, only to find that the Trello Board no longer exists.
Title: Re: WU - Let us know your issues
Post by: awsum140 on April 04, 2019, 11:32:56 AM
I give up.  The whole thing is not worth the aggravation.  I just stopped sharing data with WU.  I tried deleting my account, but that doesn't work either.  RIP WU.
Title: Re: WU - Let us know your issues
Post by: Ryan_Van on April 04, 2019, 12:14:29 PM
Hi,

I have started having WU issues after this latest migration (?). Everything was working fine before; it is not working now. I have an AcuRite 5in1, and according to the AcuRite app, it's working fine and transmitting data. My WU page, however, has it as being offline.

Any thoughts? (IOKANAGA10)

-Ryan
Title: Re: WU - Let us know your issues
Post by: westhillman on April 04, 2019, 12:16:02 PM
Some things have been fixed on the new dashboard but temperature is still being shown only in whole degrees on the graph and summary. Also when selecting metric units. the mini map stays in degrees F and the wind dial displays mph.   
Title: Re: WU - Let us know your issues
Post by: Ajward7976 on April 04, 2019, 12:26:40 PM
page 69 of this thread.
Title: Re: WU - Let us know your issues
Post by: OldAlaskaGuy on April 04, 2019, 12:59:07 PM
The summary on the old interface now seems to be accurate. My station has been online and reporting, data is correct with no dropouts. I did not need to purchase any other hardware or software to send data. I report directly to WU through my supplied hardware. WU has been the easiest to setup even through a recent move.
This has not been the smoothest rollout and it has had its issues. I am confidant that all will be resolved. WU has given us a familiar interface to use until the new one is ready. For this I am thankful. We can all speculate as to the internal workings at WU/IBM but ultimately, we do not know. We do know that they are aware of these issues that you all have most kindly, some not so kindly, have posted on these pages. The WU crew has not been totally absent and has been posting brief updates on what to expect in the coming days. I am confident that all will be resolved. To those of you that have given up on WU good luck. I am sure that in a short time a lot of you will be back on the WU network sharing your data as you have done in the past.
Title: Re: WU - Let us know your issues
Post by: Bunty on April 04, 2019, 01:00:59 PM
I give up.  The whole thing is not worth the aggravation.  I just stopped sharing data with WU.  I tried deleting my account, but that doesn't work either.  RIP WU.

I'll never give up WU as long as it remains free. 
Title: Re: WU - Let us know your issues
Post by: Cocute on April 04, 2019, 01:04:02 PM
how many months need developers to aplicate metric conversion formulas in new design?
Title: Re: WU - Let us know your issues
Post by: crawdad62 on April 04, 2019, 01:04:48 PM
I can't seem to get my cam added properly or add the proper info into the webcam software to set up ftp either. My webcam software wants Username and Password. WU only gave me "Your Wunderground password" Really not sure what password as well. Password to log in to WU or station key?  Any help would be appreciated.
 (https://i.imgur.com/FBngxEy.jpg)
Title: Re: WU - Let us know your issues
Post by: galfert on April 04, 2019, 01:30:34 PM
I can't seem to get my cam added properly or add the proper info into the webcam software to set up ftp either. My webcam software wants Username and Password. WU only gave me "Your Wunderground password" Really not sure what password as well. Password to log in to WU or station key?  Any help would be appreciated.
 (https://i.imgur.com/FBngxEy.jpg)

For WU FTP setup:

username = cameraID which is usually something like wuloginCAM1
password = the password that you enter in your browser to log in to your WU account (not station key)
Title: Re: WU - Let us know your issues
Post by: crawdad62 on April 04, 2019, 01:48:53 PM
Bummer. I've tried that. Just keeps failing the ftp test. Just keeps saying FTP server login failed. Not sure if it's just because WU is in such disarray or I'm doing something wrong somewhere.
Title: Re: WU - Let us know your issues
Post by: galfert on April 04, 2019, 01:57:58 PM
Bummer. I've tried that. Just keeps failing the ftp test. Just keeps saying FTP server login failed. Not sure if it's just because WU is in such disarray or I'm doing something wrong somewhere.

Some camera FTP settings menus do not handle FQDN (fully qualified domain name - fancy way to say a full domain name address instead of an IP numbered address). So try and use one of the 3 valid WU FTP camera IP addresses instead of ftp://webcam.wunderground.com in the FTP Server field.

WU camera FTP address:
webcam.wunderground.com

DNS resolves to:
52.36.136.128
54.148.11.142
52.37.52.183

Those are the 3 IP to try. You can also check the status yourself before selecting one of those. Often times the following thread is updated by quailvalleywx as to the status of these IP addresses.
https://www.wxforum.net/index.php?topic=35402.0

Something else to try is to change the camera FTP Mode. I'm only aware of two types of FTP. The two types of making FTP connections are ACTIVE and PASSIVE. Not sure why your particular FTP Mode says PORT instead. It probably is in reference to ACTIVE but I'm not positive. So try the other FTP Mode that looks like you may have available, although it probably is correct to be on PORT mode.
Title: Re: WU - Let us know your issues
Post by: crawdad62 on April 04, 2019, 02:37:30 PM
Thanks galfert for your help. None of those seemed to work. I saw a site that explained setting up a cam for WU and the person was using the same cam as I have and he entered the webcam.wundergroud address in his. Oh well.
Title: Re: WU - Let us know your issues
Post by: galfert on April 04, 2019, 02:39:24 PM
Thanks galfert for your help. None of those seemed to work. I saw a site that explained setting up a cam for WU and the person was using the same cam as I have and he entered the webcam.wundergroud address in his. Oh well.

Well it might be related to the current WU issues that are yet unresolved. Try again later after you hear that the WU camera issues are resolved.
Title: Re: WU - Let us know your issues
Post by: looney2ns on April 04, 2019, 04:14:52 PM
Just a reality check, see the date of the first post about resolving problems with WU.
It had been a HOT mess for about a year prior to that post. So, that's over 2 yrs to you and me.
And there are still those that think this will get fixed?

 [ You are not allowed to view attachments ]
Title: Re: WU - Let us know your issues
Post by: awsum140 on April 04, 2019, 04:58:35 PM
Gotta love the "fully transparent with our community" line.
Title: Re: WU - Let us know your issues
Post by: mdv on April 04, 2019, 05:50:15 PM
More Bugs in the new style dashboard:

In the history table (which shows pressure to 2 decimal places), the algorithm used to display the pressure every 5 minutes is wrong. If the pressure at a particular reporting point is, say, 1025.75Hpa, and the next reading is 1025.34Hpa, the table will show that reading as 1025.75Hpa. It seems the algorithm will only show a new value if it is not 1025.xx Hpa - that is, the algorithm seems to manipulate only integer values, with an apparent lack of rounding to boot. That's poor form. I guess it is part of the poor decision to use only integer values for the other measures.

This issue seems even odder, when I look at it more closely.

It seems that the aglorithm for displaying pressure outputs only a small set of specific 2-decimal values. In almost all cases, the incremental step seems to be 0.34.  Very strange, and to me completely illogical.


Edit: I am wrong.
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on April 04, 2019, 06:08:15 PM
little dramatic don't you think?

Pressure is reported as inHg at a resolution of .01"  which comes out to.... wait for it.... .34 Hpa



More Bugs in the new style dashboard:

In the history table (which shows pressure to 2 decimal places), the algorithm used to display the pressure every 5 minutes is wrong. If the pressure at a particular reporting point is, say, 1025.75Hpa, and the next reading is 1025.34Hpa, the table will show that reading as 1025.75Hpa. It seems the algorithm will only show a new value if it is not 1025.xx Hpa - that is, the algorithm seems to manipulate only integer values, with an apparent lack of rounding to boot. That's poor form. I guess it is part of the poor decision to use only integer values for the other measures.

This issue seems even odder, when I look at it more closely.

It seems that the aglorithm for displaying pressure outputs only a small set of specific 2-decimal values. In almost all cases, the incremental step seems to be 0.34.  Very strange, and to me completely illogical.

I want to see data that I can trust, and that trust is just not there anymore.
Title: Re: WU - Let us know your issues
Post by: mdv on April 04, 2019, 06:25:23 PM
little dramatic don't you think?

Pressure is reported as inHg at a resolution of .01"  which comes out to.... wait for it.... .34 Hpa



More Bugs in the new style dashboard:

In the history table (which shows pressure to 2 decimal places), the algorithm used to display the pressure every 5 minutes is wrong. If the pressure at a particular reporting point is, say, 1025.75Hpa, and the next reading is 1025.34Hpa, the table will show that reading as 1025.75Hpa. It seems the algorithm will only show a new value if it is not 1025.xx Hpa - that is, the algorithm seems to manipulate only integer values, with an apparent lack of rounding to boot. That's poor form. I guess it is part of the poor decision to use only integer values for the other measures.

This issue seems even odder, when I look at it more closely.

It seems that the aglorithm for displaying pressure outputs only a small set of specific 2-decimal values. In almost all cases, the incremental step seems to be 0.34.  Very strange, and to me completely illogical.

I want to see data that I can trust, and that trust is just not there anymore.

Thanks for the explanation. Now I know. Guess I was thrown by the fact that my PWS reports in Hpa (to 1 decimal place; not every 0.34).
Title: Re: WU - Let us know your issues
Post by: saratogaWX on April 04, 2019, 06:36:26 PM
I think your PWS follows the WU Upload Protocol (https://feedback.weather.com/customer/en/portal/articles/2924682-pws-upload-protocol?b_id=17298) and all the units are Imperial (F,mph,inHg,in for temp,wind,baro,rain) so it's likely your station is doing a metric->imperial conversion before the upload to WU.
Title: Re: WU - Let us know your issues
Post by: ANPweather on April 04, 2019, 06:44:46 PM
URL to a webcam image can now only be a .jpg and now has to end with ".jpg". My previous URL of
https://www.dropbox.com/s/y6b91p5dhzk8dvy/arlosnapshot.jpg?raw=1 (https://www.dropbox.com/s/y6b91p5dhzk8dvy/arlosnapshot.jpg?raw=1)
which was accepted previously and occasionally worked is no longer valid. It's not my plan to have to buy and install another camera when I have one that works perfectly well.
Title: Re: WU - Let us know your issues
Post by: nincehelser on April 04, 2019, 06:49:51 PM
Gotta love the "fully transparent with our community" line.

"Community" doesn't exist anymore, at least not on wxforum.  It's every dog for itself nowadays.  I'm ashamed at the behavior I see here, especially from the "experts" that think they can do better.

I remain hopeful that wunderground pulls through.  I believe they will.  I've interacted with several people at wunderground and believe they are doing the best they can with the resources they have been given.  It's not a great situation, but it is what it is.

There are real, decent, people working on these problems, not faceless IBM automatons.  Please  keep this in mind.

I don't expect this post to last long.   Read it while you can.

Note: Not directed at you aswum140.  I'm just pissed at the way things are going in general.

Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on April 04, 2019, 06:54:17 PM
Thanks for the support nincehelser :)

Gotta love the "fully transparent with our community" line.

"Community" doesn't exist anymore, at least not on wxforum.  It's every dog for itself nowadays.  I'm ashamed at the behavior I see here, especially from the "experts" that think they can do better.

I remain hopeful that wunderground pulls through.  I believe they will.  I've interacted with several people at wunderground and believe they are doing the best they can with the resources they have been given.  It's not a great situation, but it is what it is.

There are real, decent, people working on these problems, not faceless IBM automatons.  Please  keep this in mind.

I don't expect this post to last long.   Read it while you can.

Note: Not directed at you aswum140.  I'm just pissed at the way things are going in general.
Title: Re: WU - Let us know your issues
Post by: mdv on April 04, 2019, 06:56:23 PM
I think your PWS follows the WU Upload Protocol (https://feedback.weather.com/customer/en/portal/articles/2924682-pws-upload-protocol?b_id=17298) and all the units are Imperial (F,mph,inHg,in for temp,wind,baro,rain) so it's likely your station is doing a metric->imperial conversion before the upload to WU.

Thanks. That explains a lot, and why some values reported by WU differ from those reported on my metric PWS viewer app.
Title: Re: WU - Let us know your issues
Post by: mdv on April 04, 2019, 09:23:37 PM
I previously posted that I had to do a hard refresh in almost all cases of navigating between main pages and between sub-pages in order to get a non-corrupted display. I am using Chrome on Win10.

Is is just me, or is this a global issue?

Issue resolved. Problem was device-specific. Cleared all cookies and other site data and WU is loading just fine now.

My apologies.

PS. My summary data is now working like a dream. Thankyou WU Team.
Title: Re: WU - Let us know your issues
Post by: noraval on April 04, 2019, 09:41:49 PM
On the old PWS page my current conditions are incorrect (looks to be frozen,nor rapidfire) - but the graphs and summary look to be fine.
I understand they will be removing the old page view at some point. I just cannot get over the "updated" layout... Did they hire a graphics/website designer?
One good thing that has come out of this is it made me finally take the step to make my own webpage. They literally didn't have to change a thing with the layout, nothing was wrong with it!
Title: Re: WU - Let us know your issues
Post by: farcus on April 04, 2019, 11:56:54 PM
Through all this "upgrade" the Android app has remained mostly accurate. However, from today every pws in my city has been given the same name (Oamaru Airport). This is a real location but about 200km from my city. Clicking on the map I now have an airplane icon where my house is located. I've suddenly become an airport as far as Weather Underground is concerned.
Title: Re: WU - Let us know your issues
Post by: Gocher66 on April 05, 2019, 03:53:27 AM
Hello community
It seems that the things are moving forward in to right direction.

However I came across a new bug, at least in my side.
Meanwhile the rain precipitation summary per day is shown in the
Summary page, but the value shown right now is the value
of yesterday.
By double checking this with the old webpage I can confirm
that this is not seen in the history table.

I can see in the table of the old webpage that the perception
Accumulation of the day is reset at 2:04am. On the other hand
all values transferred by my station to WU have the right time stamp.
At least that’s what I see.

My Station is allocated in GMT -1, plus one hour daylight saving time.
I assume that this can be the root cause. Maybe within WU the time is
not checked correct.

Has somebody else the same problem?
PS: before changing to daylight saving time in Germany the reset was done
with one hour delay.
Title: Re: WU - Let us know your issues
Post by: Ray Proudfoot on April 05, 2019, 07:56:21 AM
My WU data is improving but there are still odd inconsistencies. Firstly, what is now okay...

1) Current temp. But why in C on the gauge but F on the map?
2) Summary temp, Dew Point, Humidity, Precipitation, Wind Speed / Gust, Direction and Pressure are Okay.

What is still wrong...

1) Wind Gust of 42mph on gauge is incorrect. It is 30mph / 48kph.
2) Current Pressure is 1002hPa. Gauge shows around 1010hPa.
3) Precip Total shows 0.25 but no measurement description. It's mm but I upload rainfall in inches.

What would be appreciated is metric temps to one decimal place. Given 1C = 1.8F it's far too crude a measure.

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Title: Re: WU - Let us know your issues
Post by: Felix1 on April 05, 2019, 09:21:32 AM
Thought I'd pass on to the development team a piece of anecdotal evidence that there are "ordinary" people (as opposed to just weather geeks) who have their nearest weather station bookmarked and look at it (and presumably are exposed to the revenue-generating advertisements) on a frequent and regular basis. And yes, they also notice the changes and have opinions. Here's one ...


Yesterday was a gorgeous spring evening when I got home from work and I decided to walk my dog on a longer route than normal to see what was new in the sister part of our development which is on the other side of a busy, four-lane divided highway. The dog loved the rarely-used route, new sights, new dogs, new smells, five mile route instead of our normal three.



So I crossed paths with an evening walker I vagely remembered from the HoA meetings and after exchanging pleasantries, he said "You're the weather guy, right?" Me: "I suppose you could say that, I have a weather station on the other side of the highway." The walker: "Why'd you change your weather site, I don't like it this way very much. And why did you stop showing the soil info?"


Well, that evolved into a lengthy conversation starting with an explanation that what he's looking at is really not "my" site and I have no control over the layout nor the decisions about what data will be presented and what data is discarded.


But after all that, I did tell him I maintain a personal web site with all the data he was asking about, including archives. Plus a weather blog which I update every Saturday morning and talk about local conditions the past week, upcoming forecast, planting suggestions, weed/insect control, lawn & garden care, etc. Gave him a card with the pertinent access info and this morning had a nice e-mail saying that's exactly what he was looking for and would I mind if he shared the access info with a couple of his friends who'll enjoy it.


The point is here, big changes probably require surveying a wide range of site visitors to get an accurate picture of how the site is used, technical experience level, rank order presented data in terms of usage/perceived value, and don't step on any sacred cows without a darn good reason (and if you do, roll out a first-rate public relations blitz well in advance).



Title: Re: WU - Let us know your issues
Post by: Ajward7976 on April 05, 2019, 10:38:24 AM
On the old PWS page my current conditions are incorrect (looks to be frozen,nor rapidfire) - but the graphs and summary look to be fine.
I understand they will be removing the old page view at some point. I just cannot get over the "updated" layout... Did they hire a graphics/website designer?
One good thing that has come out of this is it made me finally take the step to make my own webpage. They literally didn't have to change a thing with the layout, nothing was wrong with it!


As of today, I have noticed the same thing. The graphs and summary on the old page seem to be froze up... I see the "station reported 3 seconds ago" message constantly changing like it is receiving rapid fire data but the display is not presenting this data. But ofcourse, this is the old page. I don't expect any maintenance on the old page. So soon as they get the new page all set.......Ill be happy.
Title: Re: WU - Let us know your issues
Post by: awsum140 on April 05, 2019, 12:41:23 PM
Another "quirk" with the "new" site, although I'm not sure if it's a WU thing, AcuRite thing or loose nut behind the keyboard...yet.

The station code for an Access unit used to be a string of digits.  Now it's a string of upper and lower case characters with a few digits.  My Access will not accept that for the device code/identification.  Not sure who to blame for this one and why I even care is another question.
Title: Re: WU - Let us know your issues
Post by: nincehelser on April 05, 2019, 12:47:56 PM
Another "quirk" with the "new" site, although I'm not sure if it's a WU thing, AcuRite thing or loose nut behind the keyboard...yet.

The station code for an Access unit used to be a string of digits.  Now it's a string of upper and lower case characters with a few digits.  My Access will not accept that for the device code/identification.  Not sure who to blame for this one and why I even care is another question.

Are you talking about the station key being entered into myAcurite as part of the wunderground setup?  If so, that's on the Acurite side.

Title: Re: WU - Let us know your issues
Post by: Eno on April 05, 2019, 12:50:48 PM
Another "quirk" with the "new" site, although I'm not sure if it's a WU thing, AcuRite thing or loose nut behind the keyboard...yet.

The station code for an Access unit used to be a string of digits.  Now it's a string of upper and lower case characters with a few digits.  My Access will not accept that for the device code/identification.  Not sure who to blame for this one and why I even care is another question.

You gave up yesterday and stopped sending your data to WU, remember?
Title: Re: WU - Let us know your issues
Post by: awsum140 on April 05, 2019, 01:03:30 PM
Yeah I know I gave up yesterday but I keep checking to see if I can delete my account, which still doesn't work (surprise, surprise) and while I was there I wanted to see if adding a station would work.

@nincehelser I'm talking about the device ID that's contained in the Access device, itself.
Title: Re: WU - Let us know your issues
Post by: westhillman on April 05, 2019, 01:08:30 PM
On https://horizon.wunderground.com/wundermap/ when clicking on a station, the graph option is no longer working.
Title: Re: WU - Let us know your issues
Post by: nincehelser on April 05, 2019, 01:13:33 PM
Yeah I know I gave up yesterday but I keep checking to see if I can delete my account, which still doesn't work (surprise, surprise) and while I was there I wanted to see if adding a station would work.

@nincehelser I'm talking about the device ID that's contained in the Access device, itself.

The MAC?  Does it start with a 24?

That code isn't entered anywhere on wunderground.  It's used to get your device registered on myAcurite.

The code you need for your wunderground station setup should be the "key" that wunderground provides.
Title: Re: WU - Let us know your issues
Post by: awsum140 on April 05, 2019, 01:57:44 PM
@nincehelser - What I'm talking about is on the web page of the Access "device" in the box called "Wunderground Device", AKA "key".  That used to be a numeric only, from WU, and now is a mix of alpha, upper/lower case, and numeric.  The Access device does not seem to want to accept the new format at all.  I know I'm entering it correctly, copy and paste is a wonderful tool  :lol:
Title: Re: WU - Let us know your issues
Post by: nincehelser on April 05, 2019, 02:04:21 PM
@nincehelser - What I'm talking about is on the web page of the Access "device" in the box called "Wunderground Device", AKA "key".  That used to be a numeric only, from WU, and now is a mix of alpha, upper/lower case, and numeric.  The Access device does not seem to want to accept the new format at all.  I know I'm entering it correctly, copy and paste is a wonderful tool  :lol:

I'm confused.

Are you trying to enter the data on the Access's "splash" page (reachable by it's IP number)?

If so, that's not going to work.  You aren't supposed to manually set anything on that page.  It's just for diagnostics.

You have to enter you wunderground credentials on myAcurite.  MyAcurite then pushes them down to the Access.
Title: Re: WU - Let us know your issues
Post by: awsum140 on April 05, 2019, 02:06:13 PM
Never mind...duhhh moment I'll blame on old age   ](*,)
Title: Re: WU - Let us know your issues
Post by: mdv on April 05, 2019, 08:59:17 PM
Many posters, including myself, have commented on the discrepancy between summary data and current data. Having monitored the dashboard for a 2 hour period, I have noticed that the Summary Data seems to update only once per hour.

Yes, I can look at the graphs or the detailed table to find high/low values.

But I think most users would agree that it is disconcerting when, for example, the displayed current temp is several degrees C warmer than the high value in the summary, and can remain so for for the better part of an hour.

I also note that the old site summary data was far more dynamic.

Another very minor glitch is that many wind direction values are missing from my detailed table. No big deal for me, but odd.

Title: Re: WU - Let us know your issues
Post by: CR1400IP on April 06, 2019, 04:11:06 AM
Weatherunderground has given us good service .
And now theres an effort from their side by changing things to achieve something.
Seing things in dash board changing ,i am a bit sceptical as to whats their plan.
Can weatherunderground provide details as to what changes they have planned to the dashboard layout or services.

Missing
1)rapidfire
2)decimal accuracy in temperature
3)all data seen together updating.

Hope to atleast retain the above feature
Title: Re: WU - Let us know your issues
Post by: mdv on April 06, 2019, 04:45:46 AM
I am having some issues with 'Nearby Stations' section of the forecast main page on the new-style website:

Map on forecast page does not show my PWS (or any other PWS when I zoom out). This diminishes my awareness of where I am looking on the map. :sad:

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Title: Re: WU - Let us know your issues
Post by: S-303 on April 06, 2019, 07:38:29 AM
I'm glad someone pointed me to the forum and that I'm not alone with the wu home station network issues. I'd really would like to work with and help get the new look and upgrades going as the wu is a great resource to have and monitor not only weather data but visual camera uploads. I find it fascinating to watch the weather change with high speed video.. Please add me to the list of having issues connecting my FTP camera source to the network. I have tried with no success and keep getting a FTP:530 Login Authentication failed  alert when trying to send using Blue Iris video software. I am using my wu login password not the wx station key. I have tried both with no success. Anyone with a solution/ our just have patients until the network is up and running correctly.. Thanks for your help..   
Title: Re: WU - Let us know your issues
Post by: galfert on April 06, 2019, 09:48:48 AM
I would not waste much time dealing with WU cameras at this time. WU has acknowledged camera problems that they are working on fixing.

For example my Meteobridge that uploads my camera to WU lately sometimes gives the following error.
Error: Weather Underground Camera FTP upload failed: Remote host has closed the connection. Server hungup immediately after connect.

It does that and I know my settings are correct on both ends, because sometimes it works and sometimes it doesn't. So just don't go crazy chasing this issue on your end just yet.
Title: Re: WU - Let us know your issues
Post by: quailvalleywx on April 06, 2019, 10:39:38 AM
I would not waste much time dealing with WU cameras at this time.
Absolutely agree! The only ftp server of the 3 that has been reliable for months has been 52.36.136.128. Someone worked on the other 2 just yesterday with net neutral/negative results.  54.148.11.142 used to just immediately hangup, now it responds with  "Illegal forced IP for passive connections". Server 52.37.52.183 used to accept images and do nothing with them, now it hangs up immediately without accepting logins. Conjecture here but they probably still have problems merging older(ftp)/new tech along with big company burdensome procedures slowing down efficiency. I'm thankful someone is still working on it.
Title: Re: WU - Let us know your issues
Post by: WxYxZx on April 06, 2019, 05:52:04 PM
I am just about done with Wunderground.  I used to use it daily for many years.  Nowadays, I never, ever, can get the website to display a 10-day forecast.  Ever.  I've cleared my browser cache and tried to Ctrl-reload.  Nothing.

Also, I hate the new PWS page for displaying data. The old page was concise. 

Wunderground, what happened???!!!!  I think it's just about time for me to stop sharing my Davis data as I don't use the site to view it anyway.
Title: Re: WU - Let us know your issues
Post by: OldAlaskaGuy on April 06, 2019, 08:12:03 PM
I am just about done with Wunderground.  I used to use it daily for many years.  Nowadays, I never, ever, can get the website to display a 10-day forecast.  Ever.  I've cleared my browser cache and tried to Ctrl-reload.  Nothing.

Also, I hate the new PWS page for displaying data. The old page was concise. 

Wunderground, what happened???!!!!  I think it's just about time for me to stop sharing my Davis data as I don't use the site to view it anyway.
Good by. We will miss you.
Title: Re: WU - Let us know your issues
Post by: PaulKTF on April 06, 2019, 10:39:31 PM
The way Email Alerts are set up now are much more limiting- I used to be able to select specific events (I.E: T-Storm Warnings but not Watches) to be alerted or, but now it's "All Or Nothing" which is less useful to me.
Title: Re: WU - Let us know your issues
Post by: Gocher66 on April 07, 2019, 05:17:27 AM
Hello to all,
Try to review where we are, after one week were, I joint the community.

1. Implementation of metric values still not correct. It shows temp in C only in the Temperature dashboard (hope using the correct word). In the map still    Fahreheit is shown. Windspeed and pressure stay in non-metric.
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2.   In the table view, the time and date are not shown. It shows: Invalid Date: undefined Date, for Safari; for Firefox it is: 07:59 undefined.
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3.   Visiting my station on WU, don’t show the actual day in historical/Graph/Table data. It shows the data of the day where I have setup the device. I my point of view it must be changed and always start showing the values of the actual day.
4.   Pressure value shown in dashboard is not correct. Here not the value as such, here the graphical interpretation.
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5.   Rapid-fire is not implemented so far and webcam seems not to work also.
6.   Values in the history board are not correct. Means the daily high and low are not correct shown.
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There was no rainfall today.
7. Reset of daily summery of Rainfall is not working correct. The reset comes for me in Germany two hours to late
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8. Sending wrong data to customers, paying for the serve. See point before rainfall data of the day, as mentioned before.


What was fixed during the last week?
1.   Device in „my device“ is stated offline and the link is not working. Is working
2.   Data is not sent to third party, who is paying for the service.


No answer so far on this question:
My account wasn’t accessible any more. WU doesn’t know my email address any more. Within their database was an old one, which I haven’t used for month. Also, the information of device and software I am using where not correct. Means old. This leads me to the point that WU has used old data to setup the „new“ system. It has taken me a while to figure it out. Because of this I have setup a new station  #-o

As it was stated in the first post of WUpm that WU wants to be fully transparent I want to ask them:
1.   On what bugs WU is working, including prioritization? Basically, share your to-do list!
2.   How many FTEs are working on this project? Yes, I see some progress, but there is still a lack of speed. Maybe there are not to many resources working on this
3.   Please share your information pro-active and do not listen only


Yes, I did not mentioned that the old webpage is back again, because this is not development, this is a low hanging fruit, to make the clients happy. Lets face the fact, if the new UI would have run without any problems, we wouldn’t have seen the old web page again!
Title: Re: WU - Let us know your issues
Post by: galfert on April 07, 2019, 08:29:29 AM
Gocher66,
Great summary. I think the only things you forgot was the unit values displayed using tenths of decimal precision is missing and also the layout leaves much to be desired so that all the data can be seen in one screenshot.

Everything mentioned is something WU knows about and has said they are working on.
Title: Re: WU - Let us know your issues
Post by: awsum140 on April 07, 2019, 09:08:12 AM
Another thing that seems a little like, trying to be polite, over doing something.  The temperature gauge has a title bar of temperature as if no one would understand that a number followed by either an "F" or "C" isn't a temperature.  The same being true of the map, wind speed, pressure, precipitation and UV.  Then, there's the "I" button, on each title bar, to define what these things actually are.  If you're viewing the page in the first place, you're well aware of what each item actually represents.  It all adds more wasted space and overhead to provide zero additional, useful, information.

Maybe I'm nitpicking, but it's very hard not to given the current state of WU.
Title: Re: WU - Let us know your issues
Post by: davidmc36 on April 07, 2019, 10:50:15 AM

Maybe I'm nitpicking, but it's very hard not to given the current state of WU.
I recently have been more interested in weather since replacing the aged/broken station with a nice Davis.

Setting up data to the other choices out there. WU really is the worst page layout seen. Loads of whitespace and extreme lack of useful data.

If anybody else added a rapid fire option right now.......even if it cost a few bucks a month........there are a few slick web pages where you can see all your data in one screen.
Title: Re: WU - Let us know your issues
Post by: WSWeather on April 07, 2019, 11:15:09 AM
Setting up data to the other choices out there. WU really is the worst page layout seen. Loads of whitespace and extreme lack of useful data.

I suspect WU is suffering from a wholesale lack of usage context when it comes to its development staff.  The "old" WU was founded, owned and run by hard-core weather geeks.  Today it is owned and run by a Fortune 50 company.

Imagine designing a car without ever having driven one.  Or designing a drum without ever having played one.  That's where we are here.  You can certainly make it "look pretty" and meet whatever specs handed down by some VP of operations you've never even met, but if you want a successful product you must listen to your users.  Unfortunately, we're not IBM's customers so we're not even on the radar.
Title: Re: WU - Let us know your issues
Post by: BeaverMeadow on April 07, 2019, 12:21:57 PM
WSWeather-- I think that if IBM wanted to put in the effort and resources necessary they could set up WU to blow away every real-time, pws fueled weather website on the planet. They just don't seem to think it's worth the investment in time/money/brainpower.

Title: Re: WU - Let us know your issues
Post by: ocala on April 07, 2019, 12:26:09 PM
WSWeather-- I think that if IBM wanted to put in the effort and resources necessary they could set up WU to blow away every real-time, pws fueled weather website on the planet. They just don't seem to think it's worth the investment in time/money/brainpower.
IBM purchased them for the weather data from what I understood.
With the way they are handling the situation they are now losing subs.
Doesn't make sense. :???:
Title: Re: WU - Let us know your issues
Post by: looney2ns on April 07, 2019, 12:41:35 PM
Another thing that seems a little like, trying to be polite, over doing something.  The temperature gauge has a title bar of temperature as if no one would understand that a number followed by either an "F" or "C" isn't a temperature.  The same being true of the map, wind speed, pressure, precipitation and UV.  Then, there's the "I" button, on each title bar, to define what these things actually are.  If you're viewing the page in the first place, you're well aware of what each item actually represents.  It all adds more wasted space and overhead to provide zero additional, useful, information.

Maybe I'm nitpicking, but it's very hard not to given the current state of WU.

Some of the younger generation might need those explanations.  ](*,)  #-o
Title: Re: WU - Let us know your issues
Post by: awsum140 on April 07, 2019, 12:47:20 PM

Some of the younger generation might need those explanations.  ](*,)  #-o

At least they didn't get down to defining temperature as the action of molecules and atoms.  Given that the page seems designed for those without a clue (I won't finish the rest) I guess it could be informative to the younger generation. :roll: :shock:
Title: Re: WU - Let us know your issues
Post by: BeaverMeadow on April 07, 2019, 12:50:27 PM

IBM purchased them for the weather data from what I understood.
With the way they are handling the situation they are now losing subs.
Doesn't make sense. :???:
[/quote]

I hope IBM has algorithms to delete bad data-- there sure is plenty of that on WU. They would need to go beyond accepting the goldstar as the preeminent standard for excellence in weather data.  :oops:
Title: Re: WU - Let us know your issues
Post by: WeatherNC on April 07, 2019, 01:00:06 PM
Who cares about Gold Stars.  I just want the site to work. Provide rapid fire, and accept webcams again.  Wish they would just transfer to a new server and leave the format and everything else alone.  If its not broken, don't fix it!
Title: Re: WU - Let us know your issues
Post by: Gocher66 on April 07, 2019, 02:17:06 PM
Gocher66,
Great summary. I think the only things you forgot was the unit values displayed using tenths of decimal precision is missing and also the layout leaves much to be desired so that all the data can be seen in one screenshot.

Everything mentioned is something WU knows about and has said they are working on.

Yes, you are correct I missed the point of unit values displayed.  [tup] THX. When it comes to the point of UI, I did not list this, because it is not a technical bug it is customer experience and as I stated this in my first post, this can be discussed as soon as the bugs are fixed. This is my view and maybe others do not agree.

Please allow me to ask, from where do you get the information, what is on the to do list of WU? May I have overseen something. Beside this I still believe it would be the best, if WU members tell us the current state, at least once per day. Including the prio list as I requested.
Title: Re: WU - Let us know your issues
Post by: galfert on April 07, 2019, 02:28:42 PM
Gocher66,
Great summary. I think the only things you forgot was the unit values displayed using tenths of decimal precision is missing and also the layout leaves much to be desired so that all the data can be seen in one screenshot.

Everything mentioned is something WU knows about and has said they are working on.

Yes, you are correct I missed the point of unit values displayed.  [tup] THX. When it comes to the point of UI, I did not list this, because it is not a technical bug it is customer experience and as I stated this in my first post, this can be discussed as soon as the bugs are fixed. This is my view and maybe others do not agree.

Please allow me to ask, from where do you get the information, what is on the to do list of WU? May I have overseen something. Beside this I still believe it would be the best, if WU members tell us the current state, at least once per day. Including the prio list as I requested.

I get my information from having read every single message posted to this thread. Of importance are messages from at least 3 different WU employee accounts on this forum.  But you don't need to start from the beginning....Start reading from this point forward for current new website.
https://www.wxforum.net/index.php?topic=33651.msg374106#msg374106

Also of importance is this other thread also started by WU and with followup status updates:
https://www.wxforum.net/index.php?topic=36488.0
Title: Re: WU - Let us know your issues
Post by: RAVEN007 on April 07, 2019, 02:55:29 PM
Recommend that Admins set up FAQ section to consolidate Q&As with Search option to look up questions to preclude repetitive Q&As.
Title: Re: WU - Let us know your issues
Post by: galfert on April 07, 2019, 03:25:24 PM
Recommend that Admins set up FAQ section to consolidate Q&As with Search option to look up questions to preclude repetitive Q&As.

It sounds like a good idea. But do you think people will read the Q&A or FAQ? I think people are going to keep doing what they do and jump in the thread and ask what is going on and expect a personal response to them. People should really read at least a few weeks back worth of threads and do some searches before they jump in and start asking questions that have been answered numerous times before as there usually is plenty of information already posted regarding the status of whatever the topic is. Still leaves me flabbergasted when people say that they haven't heard from WU and yet the WU responses are right here under their nose.

Sometimes I'm feeling nice and I respond to these newbies other times I ignore them and then leave it for someone else to do the responding or better yet I hope that everyone else ignores them too, because on few occasions I'm a bit grumpy if I do respond, and I just let these people know that they are not following forum decorum by not having made any attempt to read back some and/or do some searching. Then I'm left looking like the jerk...which is why I many times just ignore these people. I don't expect anyone to spend days reading old messages....but I do expect some effort be put in. Some people these days just act so self centered and entitled. I don't know what the right thing to do is and how to really improve the forum.

I think the fourm could use a forced training module. Where the newbie would not be able to post a message until they completed the online tutorial. This tutorial would be composed of a quick training and a short quiz to make sure they didn't just click Next, Next, Next all the way through the training. But this would only help some as there are plenty of seasoned members that maybe have been absent for a while that are just as guilty. So maybe this training is a required thing for all members of the forum to do once. Maybe if everyone were forced to go through this training then the overall culture would change and everyone would know....read back a bit and do some searching before asking questions.  There are plenty of other topics that has not been mentioned that would merit being covered in the tutorial. We can do the FAQ Q&A section also ....but then someone would need to be in charge of maintaining current information.
Title: Re: WU - Let us know your issues
Post by: RAVEN007 on April 07, 2019, 03:59:20 PM
galfert --Thanks for the reply -- Recommend that this URL be listed in the "Help" section so that the dedicated Users can find a place to start finding answers to their questions.
Title: Re: WU - Let us know your issues
Post by: JamesDee64 on April 07, 2019, 04:22:38 PM
I am a newbie here, only a few weeks on WU, and the only problems I see for me are that on my home weather page, even though I select "C" , that works fine for the temperature, but the wind speed shows in "MPH"..  And also on the small map view on the right side of my homepage, all the temperatures are reading out in "F", even though I have "C" selected.
Also the gauge that shows Pressure, reads out probably correctly for the digital value, but the corresponding dial pointer on the gauge, is nowhere near the value the digital value .
These problems all happen on my desktop, using Chrome as a browser, so I dont know if that is a factor or not.

My ID is IBRIDG2
Title: Re: WU - Let us know your issues
Post by: Souwesterly on April 07, 2019, 04:46:14 PM
I am just about done with Wunderground.  I used to use it daily for many years.  Nowadays, I never, ever, can get the website to display a 10-day forecast.  Ever.  I've cleared my browser cache and tried to Ctrl-reload.  Nothing.

Also, I hate the new PWS page for displaying data. The old page was concise. 

Wunderground, what happened???!!!!  I think it's just about time for me to stop sharing my Davis data as I don't use the site to view it anyway.

Since the update nothing has worked properly - at all.  I've actually stopped checking data for my station now since the graphs are jerky, the totals, extremes and such are all wrong and my station isn't even displaying it's summary now. 
The result is that I've logged out, deleted my station and won't be coming back.

Its been a total shambles from start to well, finish - assuming that things are now in their final form - so much so that I no longer care or can be bothered to even try to adjust, alter, change or reload things - I've more important things to do. 

WU as a place to connect up your weather station is finished.  Kapput.  End of story.
Title: Re: WU - Let us know your issues
Post by: DWIGHT123 on April 07, 2019, 05:13:23 PM
Your not wrong look at this for a great example..
Title: Re: WU - Let us know your issues
Post by: galfert on April 07, 2019, 06:06:38 PM
To get to the old WU dashboard site you don't need to enter the station ID in lower case. Rather what you need to do is enter just the "?id" part in lower case. If you change just that "?id" part to instead be "?ID" then you are redirected to the new site.

This link works for the old site using this lowercase "?id" yet the station ID itself is okay to remain in uppercase (using Chrome on Windows 10):
https://www.wunderground.com/personal-weather-station/dashboard?id=KFLWINTE111
Title: Re: WU - Let us know your issues
Post by: WXgeek on April 07, 2019, 06:36:55 PM
Hi there! I have been searching for a quick answer to this one question, will we ever see real time data again? I have noticed rapid fire data no longer exists!
Title: Re: WU - Let us know your issues
Post by: galfert on April 07, 2019, 06:40:09 PM
See I'm totally flabbergasted.   :shock:    ¯\_(ツ)_/¯
Title: Re: WU - Let us know your issues
Post by: CW2274 on April 07, 2019, 07:08:34 PM
See I'm totally flabbergasted.   :shock:    ¯\_(ツ)_/¯
Friendly little piece of advise....quit worrying about it. Why should people do their own research when they've got you. Help is one thing, but being a nanny is something else. The amount of new members here has gone through the roof since the "new" WU debuted, and they all want the same thing, us to answer their questions about WU. Not to be a jerk, but if they want it bad enough, they'll look for it and maybe the board will quit getting clogged up with the same queries over and over.
Title: Re: WU - Let us know your issues
Post by: galfert on April 07, 2019, 07:58:01 PM
See I'm totally flabbergasted.   :shock:    ¯\_(ツ)_/¯
Friendly little piece of advise....quit worrying about it. Why should people do their own research when they've got you. Help is one thing, but being a nanny is something else. The amount of new members here has gone through the roof since the "new" WU debuted, and they all want the same thing, us to answer their questions about WU. Not to be a jerk, but if they want it bad enough, they'll look for it and maybe the board will quit getting clogged up with the same queries over and over.

You are totally right. I'm not going to worry about it. I don't think you are a jerk for saying that. Just like I don't think I'm a jerk for ignoring them (sometimes I do, sometimes I don't). Oh well. Still it would be nice to have that tutorial I mentioned. That would be a nice mod to Simple Machines Forum.
Title: Re: WU - Let us know your issues
Post by: OldAlaskaGuy on April 07, 2019, 08:01:02 PM
The first reaction with  lot of people is to post instead of reading previous posts to see if the question has been answered. To paraphrase, search and ye shall find. It is the same way on other forums as well.
Title: Re: WU - Let us know your issues
Post by: galfert on April 07, 2019, 08:13:09 PM
Yes, to paraphrase, search and ye shall find.

But are you a jerk if you tell someone to search or to even read just one post back before they posted? When in the same effort to reply like that with telling them to search you could have just answered the question? Which is why I feel better to not respond at all.
Title: Re: WU - Let us know your issues
Post by: awsum140 on April 07, 2019, 08:27:48 PM
I suggested, on another board with a different overall topic, that when a new user signs up they have to read the basic information section.  I think, but I'm not sure, that was implemented by the board owner.  It still hasn't stopped the same questions being asked by first time posters, even though their questions are well covered in that basic information.  As the old saying goes, you can lead a horse to water but you can't make it take a bath.
Title: Re: WU - Let us know your issues
Post by: mdv on April 07, 2019, 08:32:15 PM
Would I be correct in suggesting that all values in the dashboard detailed daily history table are rounded down to the nearest integer?

Old site shows a particular 5-minute report data value for temp as 24.9 deg C, yet new site has same time-stamp report showing 24 deg C.
Title: Re: WU - Let us know your issues
Post by: konz on April 07, 2019, 08:45:56 PM
Would I be correct in suggesting that all values in the dashboard detailed daily history table are rounded down to the nearest integer?

Old site shows a particular 5-minute report data value for temp as 24.9 deg C, yet new site has same time-stamp report showing 24 deg C.

These numbers don't appear to be rounded.  The term used for what you're describing is floor(). 

https://en.m.wikipedia.org/wiki/Floor_and_ceiling_functions (https://en.m.wikipedia.org/wiki/Floor_and_ceiling_functions)
Title: Re: WU - Let us know your issues
Post by: mdv on April 07, 2019, 08:52:07 PM
Would I be correct in suggesting that all values in the dashboard detailed daily history table are rounded down to the nearest integer?

Old site shows a particular 5-minute report data value for temp as 24.9 deg C, yet new site has same time-stamp report showing 24 deg C.

These numbers don't appear to be rounded.  The term used for what you're describing is floor(). 

https://en.m.wikipedia.org/wiki/Floor_and_ceiling_functions (https://en.m.wikipedia.org/wiki/Floor_and_ceiling_functions)

Thanks. That explains what I am seeing.

For us that use metric, this would seem a strong reason to have temp values to one decimal place.
Title: Re: WU - Let us know your issues
Post by: mdv on April 07, 2019, 09:11:30 PM
I have observed 2 of my reported issues seem to have been resolved.

Dashboard summary data now seems more dynamic - e.g my max temp today updated with the latest 5-minute report, whereas previousy it seemed to be an hourly update. Hopefully this fixes the significant discrepancies I have seen between summary high/low values and current values being reported.

And no more missing wind direction values in the daily detailed history table.

To me, this suggests the WU Team is listening and acting.   [tup]
Title: Re: WU - Let us know your issues
Post by: wxnut99 on April 07, 2019, 09:12:51 PM
Would I be correct in suggesting that all values in the dashboard detailed daily history table are rounded down to the nearest integer?

Old site shows a particular 5-minute report data value for temp as 24.9 deg C, yet new site has same time-stamp report showing 24 deg C.

These numbers don't appear to be rounded.  The term used for what you're describing is floor(). 

https://en.m.wikipedia.org/wiki/Floor_and_ceiling_functions (https://en.m.wikipedia.org/wiki/Floor_and_ceiling_functions)

Thanks. That explains what I am seeing.

For us that use metric, this would seem a strong reason to have temp values to one decimal place.

What's odd is that 0.1 decimal resolution *is* there for wind (not needed) and .01 precision for precipitation and barometric pressure (only 0.1 decimal precision required for metric)  Literally, they have more than required precision for everything except temperature/dewpoint.  #-o 
Title: Re: WU - Let us know your issues
Post by: mdv on April 07, 2019, 09:20:07 PM
Would I be correct in suggesting that all values in the dashboard detailed daily history table are rounded down to the nearest integer?

Old site shows a particular 5-minute report data value for temp as 24.9 deg C, yet new site has same time-stamp report showing 24 deg C.

These numbers don't appear to be rounded.  The term used for what you're describing is floor(). 

https://en.m.wikipedia.org/wiki/Floor_and_ceiling_functions (https://en.m.wikipedia.org/wiki/Floor_and_ceiling_functions)

Thanks. That explains what I am seeing.

For us that use metric, this would seem a strong reason to have temp values to one decimal place.

What's odd is that 0.1 decimal resolution *is* there for wind (not needed) and .01 precision for precipitation and barometric pressure (only 0.1 decimal precision required for metric)  Literally, they have more than required precision for everything except temperature/dewpoint.  #-o

I don't think it is as simple as that. Must remember some imperial measures (eg precipitation in inches) are more coarse than metric measures, and also vice versa (eg temp).

But I do think that WU must consider that it is a global service provider, and that much of the world uses metric. So care should be taken to build a service that satisfies all both imperial system users and metric system users.
Title: Re: WU - Let us know your issues
Post by: Jim_S on April 07, 2019, 09:25:43 PM
Hi there! I have been searching for a quick answer to this one question, will we ever see real time data again? I have noticed rapid fire data no longer exists!
Probably the best answer you'll get is in the first post of this thread (https://www.wxforum.net/index.php?topic=36488.0) which says:

"Rapidfire" PWS page. fix is being worked on hopefully will go out next week pending developer availability.

Of course it was posted over a week ago, little has changed, and there haven't been any updates to that thread since April 1st.

If you have any other questions, the answers are probably in the thread I linked to or in the last dozen (or so) pages of this thread.
Title: Re: WU - Let us know your issues
Post by: Jim_S on April 07, 2019, 09:37:11 PM
UPDATE 2 4/1/19

Devices will now show the correct reporting status on your
https://www.wunderground.com/member/devices
pages.
In a few cases, offline stations will continue to report as online. We are aware, and a fix for that is being discussed
I'm curious, has anyone who's station is offline, checked this and seen their station correctly reporting as "offline"?

My station was offline for a while this afternoon and when I checked my device status it was showing "online". Maybe I'm one of the "few" and maybe I'm being cynical but I'm wondering it this was really fixed or if all stations now report online instead of offline so people would stop complaining.

Title: Re: WU - graphing wish
Post by: jwreynoldson on April 07, 2019, 10:33:26 PM
While I really like the WU implementation of the wind direction and wind speed graphs - so much clearer than anything else I've seen, I wonder (since the WU folks may still be viewing the forum and hopefully not given up thanks to the negative comments) if there's any possibility that there could be a graph option to plot all the reports, not just the latest one received at 5 minute intervals?

I'm not holding my breath on this; it would probably need a redesign, and we don't really need WU distracted from fixing stuff at present.

OTOH, if it's something WU could put into the wish list for later, great!

I'm currently reporting rolling wind averages over the last minute, and the maximum gust in the last 6 so a big gust doesn't disappear before being graphed.  It's a hang gliding site, so it's kind of useful and important that gust strength shows on the graph.

John R:  IFLINDER3
Title: Re: WU - Let us know your issues
Post by: Carbon on April 07, 2019, 10:48:49 PM
Actually, one if the things that they may have gotten right is both the responsiveness of the graph history navigation and the proper plotting of maximum wind gusts, at least for my case.

I'm not sure what exactly they changed, but pre-redesign, the graph was useless for seeing wind gusts, and especially the maximums - the table would say the high was 32 mph, yet it wouldn't be plotted on the graph and I'd have no idea what time. If it's just taking the sample on the minute, you may not be getting an accurate representation of what's going on, and the true maximums are almost always dropped from the graph.

It might have a lot of room for improvement, but it looks like it's picking the highest gust reported within the previous 5 minutes, and plotting that point on the graph, rather than what happens to occur at that minute that's plotted in specific. I am not sure if this is due to my station's reporting interval (Ambient Weather WS-1001) or if this had an impact on most people. If it's going to show one point per five minutes, this is how it should be done. My maximum wind gust shown in the table (32 mph, for example) is now properly plotted on the graph, at least accurate to 5 minutes. I'm providing screenshots below of the same wind graph on the same day for my station, before and after the redesign. Needless to say, please don't make the wind gust plotting go back to what it was before, because you got that part right!

Before redesign: https://i.imgur.com/Uxo2xZj.png (https://i.imgur.com/Uxo2xZj.png)

After redesign: https://i.imgur.com/cawkSDV.png (https://i.imgur.com/cawkSDV.png)
Title: Re: WU - Let us know your issues
Post by: jwreynoldson on April 07, 2019, 11:53:53 PM
... it looks like it's picking the highest gust reported within the previous 5 minutes, and plotting that point on the graph, rather than what happens to occur at that minute that's plotted in specific. I am not sure if this is due to my station's reporting interval (Ambient Weather WS-1001) or if this had an impact on most people....
I hope you're right.  It's impossible to tell on my station because I've basically implemented that at station level as a work-around for the original behaviour - so the visual result would be identical in both cases. 
Title: Re: WU - Let us know your issues
Post by: mdv on April 07, 2019, 11:57:50 PM
The argument for temperatures to be manipulated/displayed to 1 decimal place - my view as a metric user:

I (dangerously) assume the following:

My PWS records temp in degrees C to 1 decimal place, and then converts this to degrees F to 1 decimal place and uploads that value to WU.

WU ingests my temp in degrees F to 1 decimal place, and then 'floors' it to the nearest whole degree F, and displays this value on my dashboard if I have selected to see degrees F.

If I have selected to view my dashboard in degrees C, WU converts this integer deg F value to deg C and 'floors' it to the nearest whole deg C, and that is the value I will see.

If this is indeed the method used, then it would explain why I am seeing a discrepancy in my temp values between old site (temps to 1 decimal place) and the new site (integer temps). For example, old site tells me the temperature is 25.2 deg C and the new site tells me the temp at that same time is 24 deg C.

For example, using a hand-picked value to highlight how significant this discrepancy can be, assume my PWS temp is 23.3 deg C. This is converted at my PWS to 73.9 deg F and uploaded to WU. WU then 'floors' this to 73 deg F, and converts it to 22.7 deg C for display. But the display only shows integer values, so WU 'floors' this (again) to 22 deg C. So now there is a 1.3 deg C  (or 2.3 deg F) difference between what my PWS reported and what I am seeing in the dashboard.

Maybe I am wrong, or overthinking it, but IMO there seems to be something wrong with the way the new site is handling metric temperatures.

PS. I must be imagining things because going back to my dashboard several hours after I noticed this particular issue, all now seems OK. It even seems as though some values have been rounded up since old site reported max temp today as 26.7 deg C and new site is reporting it as 27 deg C.  :grin:
Title: Re: WU - Let us know your issues
Post by: Carbon on April 08, 2019, 01:21:12 AM
... it looks like it's picking the highest gust reported within the previous 5 minutes, and plotting that point on the graph, rather than what happens to occur at that minute that's plotted in specific. I am not sure if this is due to my station's reporting interval (Ambient Weather WS-1001) or if this had an impact on most people....
I hope you're right.  It's impossible to tell on my station because I've basically implemented that at station level as a work-around for the original behaviour - so the visual result would be identical in both cases.

That's a very good idea that never crossed my mind as something to do - I mostly just lived with it, thinking it was the way Ambient Weather reported it, and that I could at least see the maximum gust in the table. It's something we clearly shouldn't have to do to make the graphs show maximums properly, and it's frustrating to see a graph that tells you something different from the tabular data, most of the time. Some people don't have the ability to or wish to figure out how to have that amount of control to execute your workaround, and I hope that in the process of repairing the state of WU they don't end up reverting this.
Title: Re: WU - Let us know your issues
Post by: Carbon on April 08, 2019, 03:03:42 AM
PS. I must be imagining things because going back to my dashboard several hours after I noticed this particular issue, all now seems OK. It even seems as though some values have been rounded up since old site reported max temp today as 26.7 deg C and new site is reporting it as 27 deg C.  :grin:

You’re probably not imagining things - it seems that WU has been quietly fixing some of these small (maybe not small) but nuisance issues we have been seeing, which is great. Here’s to hoping they continue to vocalize and communicate here, because that’s exactly what we need during this process.
Title: Re: WU - Let us know your issues
Post by: NormanW on April 08, 2019, 04:14:19 AM
Thanks for the suggestions.  This thread is difficult to read but what I found is that I can manually add my station ID in and get the old data back.

This is the URL front end:

https://www.wunderground.com/personal-weather-station/dashboard?id=  [ADD YOUR ID HERE]  #history

So it looks like this:

https://www.wunderground.com/personal-weather-station/dashboard?id=ISPLITDA5#history

This is the old dashboard we know and love.  I have bookmarked it and it doesn't default to the horrible new dials format.

This is the new "round dials" dashboard url format:

https://www.wunderground.com/dashboard/pws/ISPLITDA5                                 
Title: Re: WU - Let us know your issues
Post by: Ray Proudfoot on April 08, 2019, 04:25:11 AM
Also the gauge that shows Pressure, reads out probably correctly for the digital value, but the corresponding dial pointer on the gauge, is nowhere near the value the digital value .
These problems all happen on my desktop, using Chrome as a browser, so I dont know if that is a factor or not.

My ID is IBRIDG2

I use Firefox and have the same problem with the pressure gauge. THIS HAS BEEN WRONG FOR OVER TWO WEEKS NOW. HOW DIFFICULT IS IT TO FIX?

My confidence in WU staff to fix these things is rapidly evaporating. Are you really making efforts to fix these relatively simple things? It appears not.
Title: Re: WU - Let us know your issues
Post by: mdv on April 08, 2019, 06:08:41 AM
I use Firefox and have the same problem with the pressure gauge. THIS HAS BEEN WRONG FOR OVER TWO WEEKS NOW. HOW DIFFICULT IS IT TO FIX?

My confidence in WU staff to fix these things is rapidly evaporating. Are you really making efforts to fix these relatively simple things? It appears not.

I would suggest that getting data integrity sorted out in the new site is more important that tidying up the visualisation widgets. Personally, I would hope that the WU Team sees it the same way. Then it comes down to what resources are available to deal with the prioritised issues, even if the visualisation issue is not difficult to fix.

If you are confident of the data integrity, you should be able to get by with the numerical value displayed for the time being.
Title: Re: WU - Let us know your issues
Post by: SeaMoore on April 08, 2019, 11:25:56 AM
I think I have spent way too much time trying to get things to work again. As a paid subscriber dishing out $$$$ since 1996 you'd think WU would have a little more respect for their customer base. The problem is there really isn't any alternative that I know of. I don't want to just see my stations data but I want the forecast page back with my webcam on it. The only message of the upgrade was a little sentence saying there might be a disruption in service for a few days. Nothing about all the links and URL's changing, new interface, webcams going away, forecast page going away, etc. Oh, and by the way... support will be non-existent. How can they take our money and not provide a product or service?
Title: Re: WU - Let us know your issues
Post by: galfert on April 08, 2019, 11:30:47 AM
I think I have spent way too much time trying to get things to work again. As a paid subscriber dishing out $$$$ since 1996 you'd think WU would have a little more respect for their customer base. The problem is there really isn't any alternative that I know of. I don't want to just see my stations data but I want the forecast page back with my webcam on it. The only message of the upgrade was a little sentence saying there might be a disruption in service for a few days. Nothing about all the links and URL's changing, new interface, webcams going away, forecast page going away, etc. How can they take our money and not provide a product or service?

Why are you sending them money? I'm not. As a weather data contributor you gain the paid member benefits for free. All that paid does is remove ads and does not grant you any priority support. So I upload data and the ads are removed. I don't expect anything more from WU for my contribution.
Title: Re: WU - Let us know your issues
Post by: SeaMoore on April 08, 2019, 11:47:04 AM
I like to pay for the apps that I like, thinking the $$ will be going to help in development for something I use. A little naive on my part I guess.
Title: Re: WU - Let us know your issues
Post by: galfert on April 08, 2019, 12:03:50 PM
I like to pay for the apps that I like, thinking the $$ will be going to help in development for something I use. A little naive on my part I guess.
I wouldn't say naive, I'd say noble. I too send money to app developers or services that I value that are providing a great service. But IBM has deep pockets and they don't need my help. Maybe I'd feel differently if they provided a first class service. If IBM really wanted, WU would be spectacular. All I see is that they have treated WU like an unwanted step child. Sure they want the data but they wrongly thought it was going to work out without buying the step child a new shinny convertible.

Title: Re: WU - Let us know your issues
Post by: awsum140 on April 08, 2019, 12:24:13 PM
All I can say is that's it's pretty bad when my AcuRite Dashboard has more accurate, current data and it's all displayed in a somewhat reasonable format.
Title: Re: WU - Let us know your issues
Post by: Swannie on April 08, 2019, 03:15:50 PM
For the last month or more I can't log on to WU. When trying I get to the page showing San Francisco and then it freezes. I can't get to my PWS (IGROOR1) at all. I'm logging in from South Africa.

Swannie
Title: Re: WU - Let us know your issues
Post by: Greencat on April 08, 2019, 04:26:37 PM
Webcam FTP uploads are failing after working well for a couple of years. Using the cameras FTP test function succeeds about once per 5 tries in the evening but the automated uploads have been failing for about a week now.
Title: Re: WU - Let us know your issues
Post by: iceman on April 08, 2019, 05:09:57 PM
What is the status of our station web cams? Mine has been gone almost 2 weeks now? It shows down in my devices yet when I test my ftp settings they succeed?
Title: Re: WU - Let us know your issues
Post by: OldAlaskaGuy on April 08, 2019, 05:30:36 PM
As of the last update WU is still are working on it.
Title: Re: WU - Let us know your issues
Post by: JaseNZ on April 08, 2019, 05:51:36 PM
Is it just me or when I change my preferences to Metric the only thing that changes is the temp, the map still shows fahrenheit and wind still is at mph although the graphs are showing km/h. Is there a setting somewhere I have not seen.
Title: Re: WU - Let us know your issues
Post by: awsum140 on April 08, 2019, 05:56:46 PM
@JaseNZ The "upgrade" is still a work in progress.  All metric may come back but it will take time.
Title: Re: WU - Let us know your issues
Post by: Ray Proudfoot on April 08, 2019, 07:35:48 PM

I would suggest that getting data integrity sorted out in the new site is more important that tidying up the visualisation widgets. Personally, I would hope that the WU Team sees it the same way. Then it comes down to what resources are available to deal with the prioritised issues, even if the visualisation issue is not difficult to fix.

If you are confident of the data integrity, you should be able to get by with the numerical value displayed for the time being.

Yes, data integrity is important but why they appear incapable of fixing something so simple is baffling. I have reverted to the original data by using a lowercase id in the path to my station. I’ll stick with that for as long as it’s available.
Title: Re: WU - Let us know your issues
Post by: mdv on April 08, 2019, 08:11:58 PM

I would suggest that getting data integrity sorted out in the new site is more important that tidying up the visualisation widgets. Personally, I would hope that the WU Team sees it the same way. Then it comes down to what resources are available to deal with the prioritised issues, even if the visualisation issue is not difficult to fix.

If you are confident of the data integrity, you should be able to get by with the numerical value displayed for the time being.

Yes, data integrity is important but why they appear incapable of fixing something so simple is baffling. I have reverted to the original data by using a lowercase id in the path to my station. I’ll stick with that for as long as it’s available.

Good approach.

I load both sites, and continue to monitor the differences - and continue to be bemused as to why the new site seems (or even needs) to have have a different approach to data manipulation.
Title: Re: WU - Let us know your issues
Post by: wxnut99 on April 08, 2019, 08:34:20 PM

I would suggest that getting data integrity sorted out in the new site is more important that tidying up the visualisation widgets. Personally, I would hope that the WU Team sees it the same way. Then it comes down to what resources are available to deal with the prioritised issues, even if the visualisation issue is not difficult to fix.

If you are confident of the data integrity, you should be able to get by with the numerical value displayed for the time being.

Yes, data integrity is important but why they appear incapable of fixing something so simple is baffling. I have reverted to the original data by using a lowercase id in the path to my station. I’ll stick with that for as long as it’s available.

Good approach.

I load both sites, and continue to monitor the differences - and continue to be bemused as to why the new site seems (or even needs) to have have a different approach to data manipulation.

I don’t understand why they just don’t leave the old site as the default while they work on getting the new site functional. Obviously the new design is a “work in progress”.
Title: Re: WU - Let us know your issues
Post by: galfert on April 08, 2019, 09:21:12 PM

I would suggest that getting data integrity sorted out in the new site is more important that tidying up the visualisation widgets. Personally, I would hope that the WU Team sees it the same way. Then it comes down to what resources are available to deal with the prioritised issues, even if the visualisation issue is not difficult to fix.

If you are confident of the data integrity, you should be able to get by with the numerical value displayed for the time being.

Yes, data integrity is important but why they appear incapable of fixing something so simple is baffling. I have reverted to the original data by using a lowercase id in the path to my station. I’ll stick with that for as long as it’s available.

Good approach.

I load both sites, and continue to monitor the differences - and continue to be bemused as to why the new site seems (or even needs) to have have a different approach to data manipulation.

I don’t understand why they just don’t leave the old site as the default while they work on getting the new site functional. Obviously the new design is a “work in progress”.

They couldn't leave the old site in place to be fully functional because moving to the new site required data migration. Meaning that all the user accounts and stations were backed up and then imported into the new system. Their original goal was to cut over and turn off the old site. Because the old site requires resources that are costly to maintain and from the point of migration and cut over it makes little sense to keep the old site because it basically is a fork in the software development cycle. But because there were problems the old site came back to life in some limited ways. That is why you can't log in to the old site and make changes...because all you are seeing is redirected output...and you can't actually use the old site to connect to station ID accounts for management. The old site is sort of in a read only mode where it can't be use to make any changes to the new database.

The objective is to quickly fix the major issues with the migration that were unforeseen. Yes it was a poorly tested and planed roll-out. Then after these issues are fixed they can focus on longer term new features.
Title: Re: WU - Let us know your issues
Post by: wxnut99 on April 08, 2019, 09:55:20 PM

They couldn't leave the old site in place to be fully functional because moving to the new site required data migration. Meaning that all the user accounts and stations were backed up and then imported into the new system. Their original goal was to cut over and turn of the old site. Because the old site requires resources that are costly to maintain and from the point of migration and cut over it makes little sense to keep the old site because it basically is a fork in the software development cycle. But because there were problems the old site came back to life in some limited ways. That is why you can't log in to the old site and make changes...because all you are seeing is redirected output...and you can't actually use the old site to connect to station ID accounts for management. The old site is sort of in a read only mode where it can't be use to make any changes to the new database.

The objective is to quickly fix the major issues with the migration that were unforeseen. Yes it was a poorly tested and planed roll-out. Then after these issues are fixed they can focus on longer term new features.

Appreciate the explanation.  I'm not an IT guy, so I don't know the background issues that go into these web interfaces and system upgrades. I can appreciate the complexity of switching to a new server/system/design, etc. But they must realize to the end user, it just looks bad and broken. Definitely too hasty a switch to a new system before it was ready for prime time. Lesson learned (I hope) 
Title: Re: WU - Let us know your issues
Post by: davidmc36 on April 09, 2019, 07:06:02 AM
....focus on longer term new features.

I sure hope one of those long term goals is to clean up the web presentation. Migrate to a new system that runs better at its core... wise direction. Stuff becomes obsolete and new stuff is built better.

But present it in a more "Data-Centric" way, if you will. The "Star Trek" "Utopian" type "you are not smart enough to know the real information" presentation is a huge disappointment.
Title: Re: WU - Let us know your issues
Post by: theofficepest on April 09, 2019, 10:02:19 AM

They couldn't leave the old site in place to be fully functional because moving to the new site required data migration. Meaning that all the user accounts and stations were backed up and then imported into the new system. Their original goal was to cut over and turn of the old site. Because the old site requires resources that are costly to maintain and from the point of migration and cut over it makes little sense to keep the old site because it basically is a fork in the software development cycle. But because there were problems the old site came back to life in some limited ways. That is why you can't log in to the old site and make changes...because all you are seeing is redirected output...and you can't actually use the old site to connect to station ID accounts for management. The old site is sort of in a read only mode where it can't be use to make any changes to the new database.

The objective is to quickly fix the major issues with the migration that were unforeseen. Yes it was a poorly tested and planed roll-out. Then after these issues are fixed they can focus on longer term new features.

Appreciate the explanation.  I'm not an IT guy, so I don't know the background issues that go into these web interfaces and system upgrades. I can appreciate the complexity of switching to a new server/system/design, etc. But they must realize to the end user, it just looks bad and broken. Definitely too hasty a switch to a new system before it was ready for prime time. Lesson learned (I hope)

They could easily have left the old site running while they tested the new one. They would have had to have this done anyway even to get to the crapfest they currently have

The costs would be minimal

There's no reason to not do that

Madness really

My weathersation is gone now off the website, no reason just disappeared

pretty stupid overall, the website was grand the way it was
Title: Re: WU - Let us know your issues
Post by: galfert on April 09, 2019, 11:04:43 AM

They couldn't leave the old site in place to be fully functional because moving to the new site required data migration. Meaning that all the user accounts and stations were backed up and then imported into the new system. Their original goal was to cut over and turn of the old site. Because the old site requires resources that are costly to maintain and from the point of migration and cut over it makes little sense to keep the old site because it basically is a fork in the software development cycle. But because there were problems the old site came back to life in some limited ways. That is why you can't log in to the old site and make changes...because all you are seeing is redirected output...and you can't actually use the old site to connect to station ID accounts for management. The old site is sort of in a read only mode where it can't be use to make any changes to the new database.

The objective is to quickly fix the major issues with the migration that were unforeseen. Yes it was a poorly tested and planed roll-out. Then after these issues are fixed they can focus on longer term new features.

Appreciate the explanation.  I'm not an IT guy, so I don't know the background issues that go into these web interfaces and system upgrades. I can appreciate the complexity of switching to a new server/system/design, etc. But they must realize to the end user, it just looks bad and broken. Definitely too hasty a switch to a new system before it was ready for prime time. Lesson learned (I hope)

They could easily have left the old site running while they tested the new one. They would have had to have this done anyway even to get to the crapfest they currently have

The costs would be minimal

There's no reason to not do that

Madness really

My weathersation is gone now off the website, no reason just disappeared

pretty stupid overall, the website was grand the way it was

You are totally right. They could have tested the new site before taking the old one offline (to then later bring back). But how do you know that they didn't test the new site before making it go live? I think they did test the new site. They probably did a test import of user accounts and they played around with the new site, and everything looked good to them because it all worked within the confines of their limited brains and it looked "pretty." I think it was designed and tested by non-weather people.

But interestingly they had the insight to consult with weather people as they made these design changes last year. I was lucky to have participated in this private beta during the design phase. But did they listen to me? No! Every single point of contention right now I brought up to them when I saw this mess last year that they were thinking of cooking up. The private beta screening was not even a fully functioning site, it was just a mock-up of still screen shots that when you clicked on different parts of the screen took you to other still shots. It was like an interactive PowerPoint. So they hadn't really begun yet to commit to code. So it wasn't too late. I was cordial and I presented my analysis in a thoughtful constructive way with lots of details, and I asked them to not take away the greatness of what we had. I told them to not miss the forest for the tress. I'm not sure why they even bothered to do the private beta. You know when someone asks you for your opinion but they really don't want an opinion, as they are really just asking for approval?....well that is what it seems happened here. They were looking for Yes Men. I didn't give them what they wanted....maybe other beta tester did?  So it blew up in their face. Maybe next time they'll listen better and not ask someone that has never driven a car before to design a new car (I had to steal that line as it was a good one - thanks WSweather).
Title: Re: WU - Let us know your issues
Post by: awsum140 on April 09, 2019, 11:11:08 AM
@galfert That makes this whole mess even more frustrating and insulting!  You were asked to offer a critique as an experienced "weather bug" and that advice was totally ignored.  Then a half functioning site was rolled out and continues to be a thorn in everyone's side.  It is very obvious their minds were made up and did not include any thoughtful analysis of what would constitute a real upgrade.  Heck, they haven't even fixed some of the long standing problems with this disaster.
Title: Re: WU - Let us know your issues
Post by: galfert on April 09, 2019, 11:28:24 AM
My apologies to the WU team. I didn't mean to sound so harsh. I'm just frustrated and upset from the experience that unfolded. I'm sure many on the WU team are great people that work very hard but they probably need IBM to loosen the purse strings and hire more talent into the WU team and provide better resources. It is also very possible that it isn't the WU team's fault. I've said this before. This whole mess reeks of up management ignorance and mismanagement....they probably barked orders and wanted it to look "Pretty" instead of functional and they probably had the deadlines and pushed for the go live. I'm sure they got their bonuses.

I've been there earlier in my career where I knew better but the boss wanted it their way. But there was nothing you could do to change minds. So you had to plow ahead and do the wrong thing. Funny thing then people in the department started getting the ax to take the blame but not the boss. Then after some years it does catch up...there is only so many people you can fire before it then looks like the boss is the incompetent one that either can't get the team to perform or they are hiring bad talent or their is then a clear sign of mismanagement and then the board of directors starts to see the truth. Lesson learned. It doesn't come out right away. It is better to not rock the boat to hard, let others around you take the ax and you keep yourself afloat, or jump ship when the opportunity comes or find that new opportunity instead of staying with a sinking ship (find new cheese).

Title: Re: WU - Let us know your issues
Post by: DWIGHT123 on April 09, 2019, 11:58:42 AM
TBH At this point I have given up hope for now of any real solutions to these problems as you stated before it goes deeper than X.s and O’s here..no resources etc.Im just Stuck* for lack of a better word with my personal Dashboard I do love Ambient however!😁
Title: Re: WU - Let us know your issues
Post by: mike_b on April 09, 2019, 12:11:19 PM
The new PWS site looks pretty good when you use an ad blocker to selectively remove the sections that you don't want to see.

(https://i.imgur.com/Aae6kEdl.png "border=0") (https://i.imgur.com/Aae6kEd.png "target=new")
 (https://i.imgur.com/Aae6kEd.png "target=new")
Title: Re: WU - Let us know your issues
Post by: awsum140 on April 09, 2019, 12:19:29 PM
If it's any consolation, being honest is not being harsh.

I have no doubt that higher ups at Itty Bitty Machine hold the majority of the blame but that doesn't mitigate, or justify, the disaster that's been perpetrated here.  I worked for a large corporation, in IT, for years and understand that "dollar is King", but if our customers or end users were negatively effected heads rolled, starting with management.  That seemed to work wonders.
Title: Re: WU - Let us know your issues
Post by: SeaMoore on April 09, 2019, 12:31:33 PM
If it's any consolation, being honest is not being harsh.

I have no doubt that higher ups at Itty Bitty Machine hold the majority of the blame but that doesn't mitigate, or justify, the disaster that's been perpetrated here.  I worked for a large corporation, in IT, for years and understand that "dollar is King", but if our customers or end users were negatively effected heads rolled, starting with management.  That seemed to work wonders.

Exactly! I am from the same background. Not that we ever had a snafu like this, but downtime was taken very seriously. We measured downtime in hours, certainly not days, weeks or months.
Title: Re: WU - Let us know your issues
Post by: awsum140 on April 09, 2019, 12:46:21 PM
Down time was not allowed, at all, where I worked.  I spent a Thanksgiving weekend upgrading the entire network, switches, routers, converting to fiber links between buildings, to prevent any serious downtime.  Even then there were lots of complaints because people would normally come in on holidays and weekends to catch up a little.  That was four days, plus of no real sleep and eating junk food when I could, but that was the expectation that had to be met.

I can sympathize with the "troops" very easily, but whatever is going on in the background that drove this mess gets no sympathy at all.
Title: Re: WU - Let us know your issues
Post by: BeaverMeadow on April 09, 2019, 12:47:43 PM
The new PWS site looks pretty good when you use an ad blocker to selectively remove the sections that you don't want to see.

(https://i.imgur.com/Aae6kEdl.png "border=0") (https://i.imgur.com/Aae6kEd.png "target=new")
 (https://i.imgur.com/Aae6kEd.png "target=new")

I think the horrible choppy graph is caused by the new site rounding to whole numbers. Of course they will fix that in due time. As will they fix rapid fire. I'm sure.   :???:
Title: Re: WU - Let us know your issues
Post by: Jim_S on April 09, 2019, 12:50:25 PM
The new PWS site looks pretty good when you use an ad blocker to selectively remove the sections that you don't want to see.
That's a definite improvement but is it possible to selectively remove the blocks? I'd still like current temp and the map.

I've been there earlier in my career where I knew better but the boss wanted it their way. But there was nothing you could do to change minds. So you had to plow ahead and do the wrong thing.
I used to work in construction where the schedule was king and often resulted in corners being cut. The joke was; "There's never enough time to do it right, but there's always enough time to do it over".
Title: Re: WU - Let us know your issues
Post by: mike_b on April 09, 2019, 01:26:13 PM
The new PWS site looks pretty good when you use an ad blocker to selectively remove the sections that you don't want to see.
That's a definite improvement but is it possible to selectively remove the blocks? I'd still like current temp and the map.


The temperature and map appear to share the same container as other elements on the page. I don't think the temperature and map can be retained while blocking the other sections with the dials and gauges.
Title: Re: WU - Let us know your issues
Post by: g4jnw on April 09, 2019, 02:16:41 PM
my weather station shows online but stopped displaying info around 1300hrs today, is it something your aware of please
https://www.wunderground.com/dashboard/pws/IMORPETH11#history
Title: Re: WU - Let us know your issues
Post by: Jim_S on April 09, 2019, 02:25:51 PM
The temperature and map appear to share the same container as other elements on the page. I don't think the temperature and map can be retained while blocking the other sections with the dials and gauges.
Thanks! It was worth a shot.
Title: Re: WU - Let us know your issues
Post by: boss281 on April 09, 2019, 07:38:13 PM
<error corrected>
Title: Re: WU - Let us know your issues
Post by: mdv on April 09, 2019, 08:09:53 PM
my weather station shows online but stopped displaying info around 1300hrs today, is it something your aware of please
https://www.wunderground.com/dashboard/pws/IMORPETH11#history

Yep, mine too. The graphs and summary table are still there, but all the widgets are dead now...

I noticed that summary data ceased to update from about 1100 UTC - on both new and old site. It is possible that the WU team were doing some fixes at this time???

Checking in again now (12 hours later), it all appears to be working fine. In fact new site summary data appears to be updating in line with latest 5-minute reporting

Edit: Summary data seems to be updating hourly. I wish it were more frequent - like the old site.
Title: Re: WU - Let us know your issues
Post by: Ryan_Van on April 09, 2019, 08:30:57 PM
So I'm stuck. Holding out hope that one of the kind folk on this forum (or one of the WU people who also are on here) has any suggestions.

-Using an AcuRite 5 in 1, reporting online with the AcuRite Access.
https://www.wunderground.com/dashboard/pws/IOKANAGA10

-had successfully set everything up, reporting data to WU successfully for over a year

-at the beginning of April (right around the time of the WU migration?), WU stopped reporting any and all data from my unit. (The AcuRite app continues to receive and report data from the unit, so the info is getting to AcuRite's servers, at least.) Note that I had not made any changes whatsoever to WU or AcuRite before this occurred.

-my unit is noted as 'offline' in my device profile section of WU

-I have verified and re-entered the pertinent device profile info/pw for my unit from WU into the AcuRite app (i.e. that allows WU to get the data from AcuRite (or allows AcuRite to send the data to WU, not sure of the backend there)

-WU continues to report my unit as 'offline' and is still not receiving data

-I've e-mailed briefly with an IBM/WU person I found on here and she advises that my station 'stopped sending data' to WU. I'm unclear how this could have happened (if correct), given I didn't change any settings at all, and that I have also re-entered and verified that the correct WU info is with AcuRite.

Has anyone encountered a similar issue or would otherwise have any advice on how to fix the situation?

Many thanks in advance,

-Ryan
Title: Re: WU - Let us know your issues
Post by: mdv on April 09, 2019, 08:37:28 PM
I am having minor issues with the dashboard map.

Map loads OK when opening the dashboard page, but if I do a page refresh, the bottom 1/3 of the map is truncated - I see this on multiple devices. Same issue occurs if I navigate from the forecast page back to the dashboard page.

Sometimes a hard refresh fixes the problem; sometimes it does not. I have no idea what is causing this odd behaviour.

Another issue I have - although it might be an intended behaviour by the WU Team - is that if I zoom the dashboard map and then refresh the page (soft refresh), the map returns to the default zoom setting - an annoying niggle. [Here I note that Google Maps does not present this behaviour]

Another observation (not an issue per se): the list of nearby stations (and their current wx observations) is displayed on the PWS forecast page (as it was on the old site). Perhaps it is makes more sense that this list is part of the dashboard page? [just my opinion - and I can get by with wherever it is provided].

My PWS is on a farm and I like to monitor the wx at the 8 nearest other PWS locations, but these are spread over an area of 60km radius. The old site used to be able to display these stations in the list of nearby stations, but the new site does not (for whatever reason). I do hope the WU Team is able to provide this functionality in the new site ('pretty please').
Title: Re: WU - Let us know your issues
Post by: boss281 on April 09, 2019, 08:42:53 PM
<post deleted--error corrected>
Title: Re: WU - Let us know your issues
Post by: nincehelser on April 09, 2019, 08:45:39 PM
MyAcuRite does not send data to wunderground.  Your Access sends data to wunderground directly.

I’d guess the problem is with wunderground, but check the “splash page” of your Access to make sure it has the correct information.

You open the splash page by entering the local IP number that was assigned to your Access in a web browser.


Sent from my iPhone using Tapatalk
Title: Re: WU - differences in wind graphs, new/old
Post by: jwreynoldson on April 10, 2019, 01:39:25 AM
I've just noticed that the values shown on the wind graph and table for my station on the old and new graphs appear to differ despite the time stamp being the same.
They seem to be operating off a different sample from the feed, or maybe the new one is working on some kind of averager?
If the new one is averaging the last 5 minutes readings (I send every minute) it would be nice to know.
Curiouser and curiouser.  In particular because I happen to know the wind was pretty much dead south at that time, making the new display seem more realistic!

OLD
08:34:09,   TEMP 14.6C, PRESSURE 1028.7,  DIRECTION SSW(205),     AVE WS 14.8, GUSTS 31.5
NEW
08:34    TEMP 14C        PRESSURE 1028.78 DIRECTION SOUTH(187)    AVE WS 19.0  GUSTS 38.0
Title: Re: WU - Let us know your issues
Post by: antstrafer on April 10, 2019, 08:22:48 AM
I am trying to  understand why whole numbers used with weather data on WU is such a big show stopper.  Most home weather instrument have a measuring error of + or -  .5 degrees. Yet the you want WU to report one or two decimal places.  I  would think some of the cheepo instruments have even bigger margins of error.  Add in the miss placement of the weather instruments, crappy radiation shields etc and I suspect the margin of error is pretty big.  Global warming is supposed to  hinge on a fraction of degrees. Some of you ODCers or rocket scientists prove me wrong.
Title: Re: WU - Let us know your issues
Post by: g4jnw on April 10, 2019, 08:25:33 AM
my weather station shows online but stopped displaying info around 1300hrs today, is it something your aware of please
https://www.wunderground.com/dashboard/pws/IMORPETH11#history

Yep, mine too. The graphs and summary table are still there, but all the widgets are dead now...

I noticed that summary data ceased to update from about 1100 UTC - on both new and old site. It is possible that the WU team were doing some fixes at this time???

Checking in again now (12 hours later), it all appears to be working fine. In fact new site summary data appears to be updating in line with latest 5-minute reporting

Edit: Summary data seems to be updating hourly. I wish it were more frequent - like the old site.

You say checking on my link worked later, i have just checked and its still not working even though it says active when i go into the system
Title: Re: WU - Let us know your issues
Post by: davidmc36 on April 10, 2019, 08:48:38 AM
Quote from: antstrafer link=topic=33651.msg376139#msg376139 7date=1554898968
I am trying to  understand why whole numbers used with weather data on WU is such a big show stopper.  Most home weather instrument have a measuring error of + or -  .5 degrees. Yet the you want WU to report one or two decimal places.  I  would think some of the cheepo instruments have even bigger margins of error.  Add in the miss placement of the weather instruments, crappy radiation shields etc and I suspect the margin of error is pretty big.  Global warming is supposed to  hinge on a fraction of degrees. Some of you ODCers or rocket scientists prove me wrong.
Look at the graph it produces. How can you see a trend with Lego block steps?

If my station is less than perfect, why introduce additional nearly one degree error by poor data use including rounding all wrong?

And if I use several thermometers around my house in various placements to compare I feel pretty good I can get temp within useful accuracy. Then the site dumbs it down. Not cool.
Title: Re: WU - Let us know your issues
Post by: Ray Proudfoot on April 10, 2019, 09:32:18 AM
I am trying to  understand why whole numbers used with weather data on WU is such a big show stopper.  Most home weather instrument have a measuring error of + or -  .5 degrees. Yet the you want WU to report one or two decimal places.  I  would think some of the cheepo instruments have even bigger margins of error.  Add in the miss placement of the weather instruments, crappy radiation shields etc and I suspect the margin of error is pretty big.  Global warming is supposed to  hinge on a fraction of degrees. Some of you ODCers or rocket scientists prove me wrong.

I'm guessing you're American so deal in degrees F. Maybe 1F is not much of a problem but I can assure you than 1C is. That's 1.8F. Are you suggesting that a station of the quality of the Davis should only have its data recorded to 1.8F accuracy?

First post I see. Go in with all guns blazing eh?
Title: Re: WU - Let us know your issues
Post by: antstrafer on April 10, 2019, 09:50:28 AM
I am trying to  understand why   snip       recorded to 1.8F accuracy?   

First post I see. Go in with all guns blazing eh?


nope 86 posts      1 like
Title: Re: WU - Let us know your issues
Post by: galfert on April 10, 2019, 09:56:41 AM
I am trying to  understand why whole numbers used with weather data on WU is such a big show stopper.  Most home weather instrument have a measuring error of + or -  .5 degrees. Yet the you want WU to report one or two decimal places.  I  would think some of the cheepo instruments have even bigger margins of error.  Add in the miss placement of the weather instruments, crappy radiation shields etc and I suspect the margin of error is pretty big.  Global warming is supposed to  hinge on a fraction of degrees. Some of you ODCers or rocket scientists prove me wrong.

Good question. But to add to what davidmc36 and Ray said...

Nobody is asking for 2 decimal places....we just need one decimal place. The problem becomes even worse for those using Celsius as 1 degree change equals 1.8 F as Ray said. That is enormous especially around freezing temperatures especially when tending to plants and water pipes..etc.

Accuracy and resolution (precision) are two different things. If sensors were only accurate to +- 1 degree then why are manufactures adding in a resolution of 0.1 degrees? The answer is because there is a consistent error. So it is beneficial to report with higher precision even though the accuracy may be off. Your thermometer is consistently going to have a trend to read high or read low. But you can compensate for this and you can do calibration adjustments!

My cheapo weather station temperature sensors only have an accuracy of +-2 deg F but it still reports temperature with one decimal place and the trend is consistent even if not perfectly accurate. There is a difference between accuracy and precision. But I've compared my temperature sensor (after calibration) with my $386 Fluke multimeter thermocouple thermometer and it is pretty accurate despite the specifications.
https://www.wxforum.net/index.php?topic=36045.msg369710#msg369710

Another reason is that it messes up dew point calculations and graphing.

The same can be argued for wind.


 
Title: Re: WU - Let us know your issues
Post by: mdv on April 10, 2019, 09:57:04 AM
You say checking on my link worked later, i have just checked and its still not working even though it says active when i go into the system

Nope. I checked on my PWS, which showed that summary data was working again having previously stopped working for me (on both old and new sites) for at least 3 hours. My original reply was actually in response to boss281 post which quoted your post.

It sounds like you have a more serious problem perhaps.
Title: Re: WU - Let us know your issues
Post by: westhillman on April 10, 2019, 10:07:51 AM
Re new look dashboard,  I personally will continue to use the previous version until such time that they get the new one finally fixed.  For info, previous version can still be found via https://horizon.wunderground.com/wundermap/ and selecting your dashboard from there.
Title: Re: WU - Let us know your issues
Post by: antstrafer on April 10, 2019, 10:10:06 AM
I am trying to  understand why whole numbers used with weather data on WU is such a big show stopper.  Most home weather instrument have a measuring error of + or -  .5 degrees. Yet the you want WU to report one or two decimal places.  I  would think some of the cheepo instruments have even bigger margins of error.  Add in the miss placement of the weather instruments, crappy radiation shields etc and I suspect the margin of error is pretty big.  Global warming is supposed to  hinge on a fraction of degrees. Some of you ODCers or rocket scientists prove me wrong.

Good question. But to add to what davidmc36 and Ray said...

Nobody is asking for 2 decimal places....we just need one decimal place. The problem becomes even worse for those using Celsius as 1 degree change equals 1.8 F as Ray said. That is enormous especially around freezing temperatures especially when tending to plants and water pipes..etc.

Accuracy and resolution (precision) are two different things. If sensors were only accurate to +- 1 degree then why are manufactures adding in a resolution of 0.1 degrees? The answer is because there is a consistent error. So it is beneficial to report with higher precision even though the accuracy may be off. Your thermometer is consistently going to have a trend to read high or read low. But you can compensate for this and you can do calibration adjustments!

My cheapo weather station temperature sensors only have an accuracy of +-2 deg F but it still reports temperature with one decimal place and the trend is consistent even if not accurate. There is a difference between accuracy and precision. But I've compared my temperature sensor (after calibration) with my $386 Fluke multimeter thermocouple thermometer and it is pretty accurate despite the specifications.
https://www.wxforum.net/index.php?topic=36045.msg369710#msg369710

Another reason is that it messes up dew point calculations and graphing.

The same can be argued for wind.

True, but with instrument anomalies, site anomalies and such, any decimal representation presents a false presentation of accuracy and precision but it presents an image users like to see, makes them feel like weather reporting is the real deal.   I am not saying don't report temperature to one decimal place, I am just saying know that that last decimal place to the right of the dot is an illusion in weather reporting.
Title: Re: WU - Let us know your issues
Post by: g4jnw on April 10, 2019, 10:13:48 AM
Hmm there are some weather stations on the old map but nowhere near all of them, mine isnt on and my brother in law's isn't either, I recon about 10 missing, its a real mess. Wonder why wunderground hasn't replied to all of its customers.
Title: Re: WU - Let us know your issues
Post by: mdv on April 10, 2019, 10:15:40 AM
A couple of things to be aware of when using the old site that is running in parallel with the new site:

1. It seems that only the dashboard is actually old-site. The forecast page seems to be a mirror of the new site forecast page, and if you try to navigate from the old site forecast page to the dashboard you will be re-directed to the new site dashboard.

2. I if you select any PWS on the old site dashboard map, you will be re-directed to the new site dashboard for that PWS. 
Title: Re: WU - Let us know your issues
Post by: mdv on April 10, 2019, 10:30:10 AM

True, but with instrument anomalies, site anomalies and such, any decimal representation presents a false presentation of accuracy and precision but it presents an image users like to see, makes them feel like weather reporting is the real deal.   I am not saying don't report temperature to one decimal place, I am just saying know that that last decimal place to the right of the dot is an illusion in weather reporting.

As Galfert has said, it is as much about precision as accuracy.

The issue of using integers is most apparent if metric:imperial conversions are done using only integers for both inputs and outputs, and especially so if such conversions use 'flooring' rather than rounding (up or down). Now, I don't know at what point in the process of data conversion and data display, the WU software reverts to only using integers, but in the worst case scenario there might possibly be a discrepancy of 1.3 deg C (2.3 deg F) between what my PWS is reporting (in degrees to 1 decimal place) and what WU displays in my dashboard. It doesn't really matter if my PWS is not accurate to 1 decimal place - what counts is that WU displays precisely what my PWS has reported, which for me is a fundamental trust requirement for remote monitoring of my PWS and nearby PWS.

If you use degrees F exclusively, then you are not faced with this issue of conversion and loss of precision. But much of the world uses metric, and having data conversions using 1 decimal place becomes important.
Title: Re: WU - Let us know your issues
Post by: wxnut99 on April 10, 2019, 10:59:17 AM
I am trying to  understand why whole numbers used with weather data on WU is such a big show stopper.  Most home weather instrument have a measuring error of + or -  .5 degrees. Yet the you want WU to report one or two decimal places.  I  would think some of the cheepo instruments have even bigger margins of error.  Add in the miss placement of the weather instruments, crappy radiation shields etc and I suspect the margin of error is pretty big.  Global warming is supposed to  hinge on a fraction of degrees. Some of you ODCers or rocket scientists prove me wrong.

Good question. But to add to what davidmc36 and Ray said...

Nobody is asking for 2 decimal places....we just need one decimal place. The problem becomes even worse for those using Celsius as 1 degree change equals 1.8 F as Ray said. That is enormous especially around freezing temperatures especially when tending to plants and water pipes..etc.

Accuracy and resolution (precision) are two different things. If sensors were only accurate to +- 1 degree then why are manufactures adding in a resolution of 0.1 degrees? The answer is because there is a consistent error. So it is beneficial to report with higher precision even though the accuracy may be off. Your thermometer is consistently going to have a trend to read high or read low. But you can compensate for this and you can do calibration adjustments!

My cheapo weather station temperature sensors only have an accuracy of +-2 deg F but it still reports temperature with one decimal place and the trend is consistent even if not perfectly accurate. There is a difference between accuracy and precision. But I've compared my temperature sensor (after calibration) with my $386 Fluke multimeter thermocouple thermometer and it is pretty accurate despite the specifications.
https://www.wxforum.net/index.php?topic=36045.msg369710#msg369710

Another reason is that it messes up dew point calculations and graphing.

The same can be argued for wind.

Well said. The final straw is that WU is taking away something we used to have (0.1C/F resolution)  It's like going back to standard def after years of high definition TV!  No thanks!
Title: Re: WU - Let us know your issues
Post by: galfert on April 10, 2019, 11:02:47 AM
Re new look dashboard,  I personally will continue to use the previous version until such time that they get the new one finally fixed.  For info, previous version can still be found via https://horizon.wunderground.com/wundermap/ and selecting your dashboard from there.

That old site rocks. You don't have to start with the wondermap. You can start anywhere as long as your URL starts with "horizon." I was able to log in to the old site without being redirected. I can see the old station configuration pages too and the old webcam configurations. Forecast doesn't work as mentioned. But I'm happy with this. Thank you!

I'm not going to mess with anything there for fear of breaking things as any changes may not be compatible with the new database and may break things as WU is working on fixing the new site. I'm not even messing with configuration changes on the new site either.

So it seems that the old platform was called horizon. Or maybe it is called horizon now because it is being sunset (put out, going way, buh bye).
Title: Re: WU - Let us know your issues
Post by: rormeister on April 10, 2019, 11:58:17 AM
Inasmuch as no one from WU has popped in on this thread for 20 some odd pages, I found a new supplier ;)
 [ You are not allowed to view attachments ]
Title: Re: WU - Let us know your issues
Post by: galfert on April 10, 2019, 12:17:42 PM
Inasmuch as no one from WU has popped in on this thread for 20 some odd pages, I found a new supplier ;)

Not true. They chimed in on page 76 (5 pages ago or 6 days ago.) And I've noticed them reading this thread just yesterday and not posting (you can see it above who is viewing now). Also they have kind of taken disdain for this thread since there has been so much mud slinging. They have however been a little more active and informative in another thread and updated just 2 days ago. No link...you'll have to find it...and this goes for everyone...please don't sh*t in it.

Title: Re: WU - Let us know your issues
Post by: WSWeather on April 10, 2019, 12:40:37 PM
Also they have kind of taken disdain for this thread since there has been so much mud slinging.
As one of the occasional slingers who thinks massive corporations should be held responsible for at least marginally getting a product right before releasing it, if they can't take the heat they should have just cut to the chase, killed WU off (like they're going to do anyway) and just moved everything over to weather.com (like they're going to do anyway).

Corporate apologists enabled the degradation of the site and are how we got to this point.
Title: Re: WU - Let us know your issues
Post by: Ray Proudfoot on April 10, 2019, 01:59:40 PM
nope 86 posts      1 like

My mistake. But I stand by my argument that temps to 1 decimal place are required.
Title: Re: WU - Let us know your issues
Post by: Ray Proudfoot on April 10, 2019, 02:05:25 PM
Take a look at this screenshot. Temps to 1 decimal place in F. RapidFire wind updates. Grown-up design. It works. What on earth possessed WU to change it? The only thing it lacks is the ability to choose metric or imperial for each measurement.

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Title: Re: WU - Let us know your issues
Post by: galfert on April 10, 2019, 03:01:03 PM
Take a look at this screenshot. Temps to 1 decimal place in F. RapidFire wind updates. Grown-up design. It works. What on earth possessed WU to change it? The only thing it lacks is the ability to choose metric or imperial for each measurement.

Over the years WU changed hands several times. Once to The Weather Channel and then over to IBM. During this time it was a revolving door at WU. Lots of employees left and new ones came in.  The old crew were weather junkies. The new crew probably had corporate people that knew nothing about weather especially at the higher level, and they probably hired new coders that were just coders and not really weather people. Insert the usual corporate marketing clueless people and you have the start of a disaster brewing.

The old site was then left to be managed by new people. In some instances they lost source code (because people left with it). For other things when there was code it was poorly documented, making it extremely difficult to make changes, fixes, and updates. Often times fixes resulted in then other parts breaking. In late 2017 it was all falling apart and the wheels started to come off. This is not uncommon for poorly run IT things. You don't have to be an insider to know that this happened. But WU employees have mentioned all of these things (not all at once, but things have been said here and there with a mentioning of a thing or two on occasion). Myself having a career in IT, I've seen this many times in various consulting jobs even for some large companies.

So what do you do when you can't properly run what someone else set up? You start over so that you can begin to put your house in order and start delivering on what you've promised to deliver. 2018 was all about removing features and functionalities as a band-aid to many problems. This is a new beginning for WU and it was the master plan when things blew up in late 2017. Don't think of it as an upgrade, it's a newly awakened incarnation of WU. It is more like having lost your wife and business due to becoming an alcoholic and then going through rehab and then putting your life back in order.

When someone has been through AA you don't kick them in the pants. You help them and you are patient and you are compassionate.

You can't put all the blame in one place. It is easy to blame IBM and call them incompetent. Yes they messed up this roll-out...that they deserve to know. But how about the early WU owners that sold out the company. Maybe they are to blame too for mismanaging the transition and for losing people. How about the fact that source code was not well documented? Well maybe things were done that way because of fast company growth and there was no time to do proper coding. The fact is that different things happened to all form this big mess. Ever think to yourself that IBM bought WU and looked under the hood and found an old decrepit 1.8 L engine instead of a nicely maintained LS small block V8?

Title: Re: WU - Let us know your issues
Post by: DWIGHT123 on April 10, 2019, 05:20:21 PM
Take a look at this screenshot. Temps to 1 decimal place in F. RapidFire wind updates. Grown-up design. It works. What on earth possessed WU to change it? The only thing it lacks is the ability to choose metric or imperial for each measurement.

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bette4 than My garbage way off readings😂 yet Ambient weather is right on,on their dashboard.
Title: Re: WU - Let us know your issues
Post by: Ray Proudfoot on April 10, 2019, 05:49:29 PM
bette4 than My garbage way off readings😂 yet Ambient weather is right on,on their dashboard.

Can we swap climates? I’d love those temps.
Title: Re: WU - Let us know your issues
Post by: DWIGHT123 on April 10, 2019, 05:57:14 PM
Hey I love the Rain and snow (one of the reasons I have a weather station) living in California coast we don’t get much of that Dow. Here😂😉
Title: Re: WU - Let us know your issues
Post by: rormeister on April 11, 2019, 12:15:41 AM
Inasmuch as no one from WU has popped in on this thread for 20 some odd pages, I found a new supplier ;)

Not true. They chimed in on page 76 (5 pages ago or 6 days ago.) And I've noticed them reading this thread just yesterday and not posting (you can see it above who is viewing now). Also they have kind of taken disdain for this thread since there has been so much mud slinging. They have however been a little more active and informative in another thread and updated just 2 days ago. No link...you'll have to find it...and this goes for everyone...please don't sh*t in it.
No mud slinging here...just popcorn 🤗
Title: Re: WU - Let us know your issues
Post by: firescar on April 11, 2019, 12:45:37 AM
This is my first posting on this forum.  I see there has been much discussion (and teeth gnashing) over the changes to WU.   I have 3 Davis Vantage Pro stations uploading to WU, one of them for more than 4 years.   

I have to say, I do NOT like the new look, at all.  The designers have latched onto the false idea that the more gadgets, graphics, and space consumed the better.  This is almost always the wrong tack in communicating quantitative information.  One of the greatest of all-time scientific graphic designers, Edward Tufte, has a general rule:  Maximize the information to ink (or pixels) ratio.  https://infovis-wiki.net/wiki/Data-Ink_Ratio

The new look has embraced what Tufte has called “chart junk”.  That’s exactly what all those dials and gadgets are. The original simple tabular form was far better, not that it couldn’t have been improved on.

The designers of the new WU look should step back and study Tufte closely.  I doubt they will see my recommendation here or follow it, but there it is.

Meanwhile, in the spirit of constructive critique, I offer the following:
--I have soil moisture, soil temperature and leaf wetness sensors on all my stations, and I am disappointed to NOT see those readings in the new format.  They are in the old format.   Please, please being them back as options.
--We must be able to see the data graphed on YEAR time scales as well as monthly, weekly and daily.  The pull down menu no longer shows Year time scale viewing as an option.
--We must be able to easily download data at daily (at least) time resolution.  Download options seem to be gone. 
--I was hoping that new WU options would include showing air quality sensor data, such as Purple Air sensors.  I have two of them and it would be beautiful to have the option of having that data on the page.

For now, I’ll keep viewing the old format (Using lower case “id” in the old urls) and pray that the final version of the revised WU includes the above fixes, including ditching the space wasting graphics and gadgets (or giving us the option to use them or not).  I sincerely would much rather have the old version working as an option than the current very limited, problematic version.
Title: Re: WU - Let us know your issues
Post by: mdv on April 11, 2019, 01:50:10 AM
Now I am confused.

Previously I had an issue where on my new site dashboard, the daily history detailed table was missing many wind direction readings whereas no such issue existed on the the same data in the old site.

Problem disappeared for a few days, only to return with a vengeance today. Wind data present on the old site is missing on the new site - 17/186 reports today so far. Why?
Title: Re: WU - Let us know your issues
Post by: noctilucent on April 11, 2019, 03:42:37 AM
I have soil moisture, soil temperature and leaf wetness sensors on all my stations, and I am disappointed to NOT see those readings in the new format.  They are in the old format.   Please, please being them back as options.

I've pointed this one out a few times as well.  For people using WU for agricultural monitoring it's essential, and WU used to be one of the few online services that provided this, most others just do the basic temperature, pressure, wind, etc.
Title: Re: WU - Let us know your issues
Post by: mdv on April 11, 2019, 09:52:42 AM
As much as I don't see the need for an air pressure widget with a barometer, if we must have one it should work. Many posters have said it is broken - but I think this is true only for metric users (such as me).

When I load the new site dashboard, all the tables and widgets first populate with imperial data, and then the display converts to metric.

When the imperial values are briefly showing, the barometer needle mirrors the numerical value, but as soon as the dashboard displays metric values, the barometer needle shifts to some random spot nowhere near the actual numerical value.

The barometer has two scales - imperial on the outside ring, and in bold text; and the metric scale (Hpa) on the inside ring but in very feint grey text (which is very difficult to read on a Hi Resolution monitor, and impossible to read on a smart phone).

As such the barometer widget tool is pretty much totally useless to metric users.

If we must have a barometer widget tool, perhaps it might be possible to code it such that for a metric user, the scales are swapped over so that the metric scale is on the outside and in bold text.

I live in hope that the WU Team take seriously the many deficiencies in the dashboard and forecast page for metric users - there is much more to it than merely converting numerical values from imperial to metric.
Title: Re: WU - Let us know your issues
Post by: g4jnw on April 11, 2019, 09:55:22 AM
Mine has come back online today, its strange that the owners don't seem fit to notify its contributors.
I tried to send an email but it bounced and if it wasn't for contributors they would not have a service to sell.

With hindsight i would have bought an independent weather station thats not tied to wunderground, that way i could have controlled data.

Anyway hope now it does not drop out anymore as local anglers depend on the data before setting out on fishing.
Title: Re: WU - Let us know your issues
Post by: n4khq on April 11, 2019, 10:14:42 AM
My weather station started working really well several months ago. Most of the problems were on my end. I have lost my Trello account; says it private and I need an invite. Is this the place to report issue? The new WU for my station KGADAHLO8 web page will not let me login in Using Safari on a Mac running Mojave 10.14.4; it takes me directly to https://www.wunderground.com. I have turned off Auto Fill and empty the cash and it still does not work. I can login with Google Chrome on the same mac without issue. If this is not the place to report issues, please give me the link. Thanks
Title: Re: WU - Let us know your issues
Post by: cbull23 on April 11, 2019, 11:30:55 AM
My weather station started working really well several months ago. Most of the problems were on my end. I have lost my Trello account; says it private and I need an invite. Is this the place to report issue? The new WU for my station KGADAHLO8 web page will not let me login in Using Safari on a Mac running Mojave 10.14.4; it takes me directly to https://www.wunderground.com. I have turned off Auto Fill and empty the cash and it still does not work. I can login with Google Chrome on the same mac without issue. If this is not the place to report issues, please give me the link. Thanks

I am having the same problem on Safari. I got logged out and now when I go to the login page, it redirects me back to the homepage. I noticed this when the upgrade first occurred, but the issue seemed to go away until now. Hopefully this is resolved quickly.
Title: Re: WU - Let us know your issues
Post by: g4jnw on April 11, 2019, 11:37:27 AM
safari on my macbook air works fine, just tried it before replying
Title: Re: WU - Let us know your issues
Post by: galfert on April 11, 2019, 11:51:54 AM
With hindsight i would have bought an independent weather station thats not tied to wunderground, that way i could have controlled data.

Most weather stations have limited places where you can send your data. But almost all of them are capable of being expanded to send your data just about anywhere you want. In your case you have a Fine Offset clone station. There are several ways to expand the capabilities of your console by having another device read its data to then send elsewhere. Two of the most popular solutions that would definitely work for you are Meteobridge and WeeWx. Read the various posts or ask for help in the following sub-forum.
https://www.wxforum.net/index.php?board=111.0

Title: Re: WU - Let us know your issues
Post by: g4jnw on April 11, 2019, 12:06:48 PM
just checked on the weewx site to see if my weather station is listed, unfortunately not, shame, mine looks to be locked to wunderground.
https://www.amazon.co.uk/gp/product/B00ZVFZUS6/ref=ppx_yo_dt_b_asin_title_o03_s00?ie=UTF8&psc=1
Title: Re: WU - Let us know your issues
Post by: galfert on April 11, 2019, 12:18:58 PM
just checked on the weewx site to see if my weather station is listed, unfortunately not, shame, mine looks to be locked to wunderground.
https://www.amazon.co.uk/gp/product/B00ZVFZUS6/ref=ppx_yo_dt_b_asin_title_o03_s00?ie=UTF8&psc=1

Well that isn't exactly true. There are add-on drivers that have been written for WeeWx. For your station there are actually two different drivers that would work. One is called the ObserverIP driver and the other is called the Interceptor driver. These two drivers actually work very differently in how they go about getting the data. There are pros and cons of each method. This topic should really be taken over to the Ambient Weather and Fine Offset clone subforum.

Title: Re: WU - Let us know your issues
Post by: n4khq on April 11, 2019, 02:42:12 PM
safari on my macbook air works fine, just tried it before replying

Probably a Mac OS version difference between MacBook Air and Mac
Title: Re: WU - Let us know your issues
Post by: g4jnw on April 11, 2019, 02:48:15 PM
more likely the OS, I have Mojavi, safari version is Version 12.1 (14607.1.40.1.4)
Title: Re: WU - Let us know your issues
Post by: Mapantz on April 11, 2019, 03:40:25 PM
A minor update has appeared..

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Title: Re: WU - Let us know your issues
Post by: galfert on April 11, 2019, 03:54:17 PM
HOORAY!!!


Rapidfire - Working
New Current Conditions box with all Live data - fits on screen
Webcam - showing up (a bit squeezed because of square aspect ratio)
Metric units working - still need decimals

Still missing:

Also it would be nice to have custom units....like Fahrenheit for temperature and hPa for pressure.

What did I miss? ....yes I know being able to edit and delete bad data...but that is future stuff along with a whole lot more.

Thank You WU Team! Nice progress. Keep up the good work.
Title: Re: WU - Let us know your issues
Post by: crawdad62 on April 11, 2019, 03:55:04 PM
Yes Mapantz. That’s a bit better. Noticed I was finally getting some real time updating. I wouldn’t say Rapid-Fire but at least the page wasn’t static either.
Title: Re: WU - Let us know your issues
Post by: cbull23 on April 11, 2019, 04:09:04 PM
Rapid-Fire is working just fine for me. About 5 seconds give or take.

Problems I still see:
Invalid date/time in the table
Misaligned text: titles should be vertically aligned with their logo or circle (visual problem, but still annoying)
Get rid of unused boxes (webcam, solar, and/or uv)
Title: Re: WU - Let us know your issues
Post by: AtreidesModi on April 11, 2019, 04:25:20 PM
Last week I noticed that my WU PWS was not updating on my phone.  Got around to investigating this weekend and see that my account is GONE :mad: Reading around I see there were a number of changes and perhaps my account didn't migrate.  What's the deal?

Sorry if I am posing a question answered somewhere in the prior 82 pages...  I've emailed WU support a few days ago  ](*,) but have not received a response.  Seeking alternative solutions for my PWS submissions, unless there's a light at the end of this WU tunnel.

Thanks,
Atreides
KVAWINCH30
Title: Re: WU - Let us know your issues
Post by: galfert on April 11, 2019, 04:39:16 PM
Last week I noticed that my WU PWS was not updating on my phone.  Got around to investigating this weekend and see that my account is GONE :mad: Reading around I see there were a number of changes and perhaps my account didn't migrate.  What's the deal?

Sorry if I am posing a question answered somewhere in the prior 82 pages...  I've emailed WU support a few days ago  ](*,) but have not received a response.  Seeking alternative solutions for my PWS submissions, unless there's a light at the end of this WU tunnel.

Thanks,
Atreides
KVAWINCH30

It has been said by other users that your account may have been migrated using an old email of yours. So try to log in with an old email address...Hopefully you remember that password and if not hopefully you still have access to that old email account to send a password reset.
Title: Re: WU - Let us know your issues
Post by: WSWeather on April 11, 2019, 04:40:36 PM
OK, credit where credit is due...this is an improvement.  I did my own "customization" using uBlock Origin to get rid of the now-redundant kindergarten graphics and I have a usable page again.  It still needs some tweaking but yay.  Forward progress.

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Title: Re: WU - Let us know your issues
Post by: galfert on April 11, 2019, 04:48:31 PM
OK, credit where credit is due...this is an improvement.  I did my own "customization" using uBlock Origin to get rid of the now-redundant kindergarten graphics and I have a usable page again.  It still needs some tweaking but yay.  Forward progress.

I like that! Rather than having to use uBlock it would be nice if we could choose to turn these horrendous kindergarten graphics boxes off from the interface. They wouldn't bother me so much if they didn't have so much wasted space in them. But that doesn't mean make the content in them bigger...it means just cutting down on the wasted space and making those boxes smaller.
Title: Re: WU - Let us know your issues
Post by: Mike Fitz on April 11, 2019, 04:49:44 PM
Progress!  Yes, still some work to be done but it's a much more user friendly look at current conditions and RAPID FIRE!!!!

Thanks WU team!
Title: Re: WU - Let us know your issues
Post by: awsum140 on April 11, 2019, 04:54:11 PM
I have the vapaaas!  Actually a concise display of current conditions.
Title: Re: WU - Let us know your issues
Post by: AtreidesModi on April 11, 2019, 04:57:10 PM
@Galfert - thanks for that.  Had seen the same and tried using my original email account from 2012.  Didn't work.  Then I looked at my emails from then and I see that there was yet another email I used from Jan 2014-Nov 2016; that worked  ](*,)  Now to assess the damage...
Title: Re: WU - Let us know your issues
Post by: saratogaWX on April 11, 2019, 04:59:20 PM
Since this topic has consumed 82 pages of entries, it's become unwieldly so I'm locking this particular topic.
Please use new topics in this board for future feedback about specific issues with wunderground.com.

Please take a look at this post (https://www.wxforum.net/index.php?topic=36609.0) for additional info.

Thanks!