As others have discussed, I have a WS-2902A that refuses to connect to a dual-band modem/router, an Arris DG3450. I have read many of the forum discussions regarding similar issues and tried as many options as I could, emailed Ambient, and now am asking for some help. The WS-2902A has worked fine for two years until last week when my ISP rolled out a new router. I cannot connect the WS-2902A to that device. The process goes fine up to the point when awnet is setting up wifi credentials. I get the screen that says when the connection is successful, the wifi icon will show on the console and the phone will be returned to its wifi network. That part works, my phone is reconnected to my network, but the WS-2902A is left unconnected.
I've tried connecting with an iPhone, an Android phone, and an iPad. I've done factory resets to the console, removed batteries, power cycled the router, all the normal things. (I have another WS-290A at another location, so I'm familiar with performing the connection process.) I have two phones, two computers, a printer, FireStick, and an iPad on the network and all connected without issue. Concentrating on the iPhone, I've turned off cellular data and "forgot" the 5G network so it only uses 2.4G. The only thing I cannot do is disable 5G at the router because the ISP does not release the admin pwd to customers. I know it's unusual, but I had some heated discussions with them to no avail.
A response to an email to Ambient simply told me to do all the things I've been doing. I asked them if they would advise new hardware, such as the WS-2000 or the ObsererIP, but they didn't offer up any suggestions. He also said he'd never heard of an ISP not giving the admin pwd. Neither had I. First time for everything, I guess.
I hate to admit this, but I do not know the WS-2902A firmware level. I was lax in keeping up with it and I don't know how to check the level without connecting through awnet.
My conclusion so far is that the WS-2902A is not compatible with an Arris DG3450 provided by Astrea Connect and I don't mind going the WS-2000 route if I was sure it would work. I know the WS-2000 uses direct entry of wifi credentials, so that might help. Also requires a WH32B.
I'm new here; have read many interesting posts over the years and just signed up. It's a very good source of information and I hope I'm forgiven for starting off my forum presence with a problem!