I went out there today and assisted him with this per the instructions above. Here are the issues he's having:
1. Sometimes when I try to connect directly to the Wi-Fi of the weather station so I can run the 192.168.4.1, I get "Cannot Connect to the Network" in the Wi-Fi Settings of any device I attempt to connect to it (phone or computer).
2. When I can finally connect to the Wi-Fi network on it and try the 192.168.4.1, I get "Connection Refused" in the web browser.
3. We tried power cycling the display, plus even removing the batteries and power cycling the display.
I tried live chat, who hung up on us without a resolution. I tried sending an email to support, but since AcuRite has the worst support in the industry, I'm not expecting a response in return.
Does anyone else have any other solutions? Should he try any type of reset on the device?
I've deployed Earth Networks Network Appliances, HD Cameras, and loads of Cisco Networking gear in the past, but never have I had such a frustrating experience as this weather station!