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Author Topic: Power supply issue-SOLVED down to computer issue  (Read 3184 times)
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chief-david
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« on: November 22, 2010, 09:45:28 AM »

I have an APC Backup-UPS ES 350.

I can unplug it and the computer will continue to run.

But, if we have a very short electrical blip- the computer will shut off, then restart. And because we have to log in to get any programs to run, WL will not start up.  


These short blips are very common for our building. It is driving me crazy since Thanksgiving break is close and Christmas break is 16 days!

any thoughts?
« Last Edit: January 01, 2011, 02:11:59 PM by chief-david » Logged

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« Reply #1 on: November 22, 2010, 10:33:13 AM »

My first thought was bad battery, but that does not seem likely.  As for the log-in part, that is easily disabled.  What OS are you on?  XP?  7?
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« Reply #2 on: November 22, 2010, 11:01:52 AM »

we are win7.  School security.  Most everything comes from the server. All wx files are put on a server for the website. NOVELL logins.
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« Reply #3 on: November 22, 2010, 04:20:22 PM »

I have an APC Backup-UPS ES 350.

I can unplug it and the computer will continue to run.

But, if we have a very short electrical blip- the computer will shut off, then restart. And because we have to log in to get any programs to run, WL will not start up. 


These short blips are very common for our building. It is driving me crazy since Thanksgiving break is close and Christmas break is 16 days!

any thoughts?


I have to ask the obvious question, are you sure the "computer" is plugged in to the UPS?  I have the same UPS and it clicks when I have a very short electrical blip but the computer keeps running.  Trace the power cord to make sure would be my suggestion.
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« Reply #4 on: November 22, 2010, 05:44:06 PM »

There's the possibility that the filter circuitry in the UPS may not be working correctly due to improper or the absence of grounding. Double check that the UPS is grounded good along with the PC if you haven't already. We get a lot of those blips here too and my UPS is clicking a lot because of it. I keep a small analog multimeter plugged into an outlet and watch our voltage dip often.
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« Reply #5 on: November 22, 2010, 05:52:34 PM »

The voltage is displayed on the front of mine UPS and it starts kicking in about 112-114v. the first time it did it, I didn't know what was going on. After watching the V's go up and down it was quite clear what was up. Later I found out they were working in the area?????? It seems it should still be more stable, what about the other items in the house?

Rick
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« Reply #6 on: November 22, 2010, 06:48:38 PM »

"It seems it should still be more stable, what about the other items in the house?

This is at a school.  The building was built in 1958 and I know codes are different than today.  I am not a fan of this building.
It may not be grounded properly.  I will look to see if someone has a tester.



We even had a major outage a few weeks ago (during school) The computer shut off then too. I started to doubt my ups at that point thinking it was now defective.  So I unplugged it- and it worked!  Just not during an outage.


I will also see if it works better in another outlet. One that looks like it was added later in the building renovation process.
« Last Edit: November 22, 2010, 06:50:33 PM by chief-david » Logged

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« Reply #7 on: November 22, 2010, 07:31:55 PM »

The receptacle may not be grounded.  It is common practice to use only the conduit as the ground and not pull an additional grounding conductor.  If the conduit has separated anywhere the ground is lost.  Have your maintenance department test it.
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« Reply #8 on: November 22, 2010, 08:23:51 PM »

Grounding isn't an issue. Bad ground typically causes intermittent troubles such as what people used to blame on "dirty power."  I think you maybe plugged into the wrong receptacle on the UPS. 3 only provide surge protection and 3 are battery back up. Plug the computer into the back up and the monitor into the surge.
http://www.apc.com/resource/include/techspec_index.cfm?base_sku=BE350U
Still doesn't explain the fact that a blip shuts it down and pulling the plug keeps going.
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« Reply #9 on: November 22, 2010, 11:56:15 PM »

Perhaps the "blips" are over voltage spikes and the UPS isn't reacting correctly.
I've had static discharge cause a computer to restart while plugging in a USB thumb drive.
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« Reply #10 on: November 23, 2010, 01:24:54 PM »

I checked the wiring with a circuit detector. All is good.
Even checked the UPS and it is good.



Now I am at a loss.
maybe have to go from the computer network end.

If this happens, the network connection goes out and causes the connection to be lost. then I have to log in.
They will not give me the software for an automatic login.
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« Reply #11 on: November 23, 2010, 01:37:01 PM »

I think that a "megger" is required for a proper ground test.  Perhaps  a member with more knowledge will comment.
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« Reply #12 on: November 23, 2010, 02:12:24 PM »

I really doubt it is a ground issue.  I have a couple UPSes with no ground (1920's era house) and they work fine.
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« Reply #13 on: November 23, 2010, 02:34:16 PM »

Is there any software for the UPS that is running?

Rick
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« Reply #14 on: November 23, 2010, 03:08:35 PM »

Is there any software for the UPS that is running?

Rick

no, I haven't done that yet.
I thought it was just to back up info. I was not sure about monitoring.
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« Reply #15 on: November 23, 2010, 03:53:54 PM »

Have you tried a different UPS?
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chief-david
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« Reply #16 on: November 23, 2010, 04:16:15 PM »

No, i have not.   Don't have another one at school.

I just put in the monitoring software, it says everything is ok.
Estimated battery time, 9 minutes.  
Only the computer is on batt backup.


OK-I had to test it.

I pulled the plug and it shutdown in 21 seconds.


Now it says that battery time is 1 minute.
« Last Edit: November 23, 2010, 04:36:38 PM by chief-david » Logged

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« Reply #17 on: November 23, 2010, 04:46:36 PM »

Load test the UPS battery.
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chief-david
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« Reply #18 on: November 25, 2010, 12:24:08 PM »

Had an issue at 11:00 last night. So my station is down until a techie can log it in (on thanksgiving?) or Monday.

I have contacted APC and am starting to push  the issue with the maintenance dept. This may be just a problem with one zone in the building.
Either way-it stinks.
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« Reply #19 on: November 25, 2010, 10:42:30 PM »

Does your computer actually go down with a power "blip" or just the network connection? Is your school's main computer system on a UPS?
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« Reply #20 on: November 25, 2010, 11:18:40 PM »

the computer goes down.  I do not think the school server/switch is on UPS.  But the ups should last longer.

the wx computer will be able to reconnect with the network after if the wx computer loses power.
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« Reply #21 on: November 26, 2010, 09:00:08 AM »

I just put in the monitoring software, it says everything is ok.
Estimated battery time, 9 minutes. 
Only the computer is on batt backup.


OK-I had to test it.

I pulled the plug and it shutdown in 21 seconds.


Now it says that battery time is 1 minute.

[/quote]

You should be able to adjust your run time in the software. All of mine (APC & TRIPPLITE) allow me to make adjustments on run time after power loss. If I remember right you let it know you only have PC on back up and all othhers are on surge protect only to increase run time, If you have your monitor, router, printer, ect all on back up, it might be only 1 minute which would force and shut down because of the load.

If only the PC is on the back up, it might be the BATT and needs to be checked as was stated earlier.

Rick
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« Reply #22 on: November 26, 2010, 01:18:50 PM »

I had to dig through my files, but it turns out I used to have one of those ES350s.  Mine failed just out of warranty.  A POS.  Sad  If you look at its runtime chart you will see it is woefully inadequate for any recent vintage desktop.  If you have a Wattmeter you can determine the load from the PC, but I'm guessig you have overloaded the  UPS and the power blip causes some draw down  - enough to sink the whole thing.  What is you PC? (power supply size, HDs etc.?)
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chief-david
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« Reply #23 on: November 26, 2010, 01:41:06 PM »

good to know. 

the computer is about 3 years old. I will have to work on details of power when I get back to school.


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« Reply #24 on: November 26, 2010, 10:12:46 PM »

You might also check the battery terminals for a little bit of corrosion.  One of my UPS's started having little to no run time and when getting ready to change the battery I noticed a little bit of white residue on one connector, which I wiped off.  After connecting and disconnecting the connector several times all was back to normal.
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