Author Topic: Weather Underground Issues and Bug Tracking - Check here before posting  (Read 9678 times)

0 Members and 2 Guests are viewing this topic.

Offline galfert

  • Global Moderator
  • Forecaster
  • *****
  • Posts: 3435
Re: Weather Underground Issues and Bug Tracking - Check here before posting
« Reply #175 on: July 31, 2019, 02:38:49 PM »
There are currently 69 Trello cards not resolved into the Done - Fixed column. That is a lot to keep track of. I've been doing my best to periodically test and update cards. Now that WU is finally making changes that we can see it becomes more work to repeatedly test if issues are resolved. Sure issues like Decimals are easy to spot but some other issues require periodic testing.

I'd like to recruit some help in testing these issues. All you have to do is go through the cards....maybe a whole group at a time and test and then report back if you feel something has changed or been fixed. You can even post right into each card any updates that you find.

I would really appreciate the help. I can then easily notice your updated notes on the card or on this thread and we can ask for added input from more people. We can then even possibly move cards to the Removed - Under Review section.


Shame that WU isn't a participatory party in this. They could let us know when something is fixed. Or they could let us know if we are carrying cards that do not fit with their vision and that is that (if we can't change their mind). I welcome WU to return to this forum and provide us with development feedback. This disconnect just makes it harder for us and I'm sure it frustrates the user base being in limbo. I'm sure that it probably doesn't help WU to see this issue tracking system airing their dirty laundry. But if we work together I think it changes the view of the company. I extend an olive branch to WU and hope that other wxforum members do the same. Let's leave what happened in the past, and not evade the chances to amend the relationship.

For a neat view check out the OP of this thread and take a look at the embeded image of the Trello site when I lauched it. How sparse it was....and at the time I thought those were a lot of issues. Now its completely a full screen of cards that requires scrolling and you can't even see the background.

Thanks,
George
« Last Edit: July 31, 2019, 02:57:09 PM by galfert »
WS-2000 & WS-2902A | Ecowitt GW1000 | WeatherBridge (Meteobridge)
WU: KFLWINTE111  |  PWSweather: KFLWINTE111
CWOP: FW3708  |  AWEKAS: 14814
Windy: pws-f075acbe
Weather Underground Issue Tracking
Tele-Pole

Offline livinginpeekskill

  • Member
  • *
  • Posts: 2
    • Weather station on wunderground
Re: Weather Underground Issues and Bug Tracking - Check here before posting
« Reply #176 on: August 01, 2019, 03:33:01 PM »

Thank you WU.....But PLEASE now focus on the MISSING DATA that started to happen in July.

you are the only post that i found mentioning "missing data" starting this month. I just discovered several days are missing from july although i had no missing days the last time i'd check about july 20th. is this same issue you are experiencing? is anyone else? thx.  my station is here: https://www.wunderground.com/dashboard/pws/KNYPEEKS2

Offline galfert

  • Global Moderator
  • Forecaster
  • *****
  • Posts: 3435
Re: Weather Underground Issues and Bug Tracking - Check here before posting
« Reply #177 on: August 01, 2019, 03:46:24 PM »

Thank you WU.....But PLEASE now focus on the MISSING DATA that started to happen in July.

you are the only post that i found mentioning "missing data" starting this month. I just discovered several days are missing from july although i had no missing days the last time i'd check about july 20th. is this same issue you are experiencing? is anyone else? thx.  my station is here: https://www.wunderground.com/dashboard/pws/KNYPEEKS2

Yes same as everyone else. I don't think that there is anyone that is not affected. I would say this is the number one issue being tracked now:
https://trello.com/c/O2uaUfgC
WS-2000 & WS-2902A | Ecowitt GW1000 | WeatherBridge (Meteobridge)
WU: KFLWINTE111  |  PWSweather: KFLWINTE111
CWOP: FW3708  |  AWEKAS: 14814
Windy: pws-f075acbe
Weather Underground Issue Tracking
Tele-Pole

Offline Weatheroger

  • Senior Contributor
  • ****
  • Posts: 175
Re: Weather Underground Issues and Bug Tracking - Check here before posting
« Reply #178 on: August 01, 2019, 06:22:31 PM »
Missing data from July 2nd, 4th thru the 11th, 13th, 16th, 18th, 19th, 21st, 22nd, 23rd.
EDIT: dates added
Do other's dates correlate to these?
« Last Edit: August 01, 2019, 06:32:24 PM by Weatheroger »
KCAGRASS150 WU page: https://www.wunderground.com/dashboard/pws/KCAGRASS150
Glenwood Station
Grass Valley Ca.
WS-1401-IP +  PM 2.5 Air Quality Sensor
Ambient page: https://dashboard.ambientweather.net/devices/public/cb606b61152ec0de5b4e6d97c5ab8af7
Ecowitt Page: https://www.ecowitt.net/home/index?id=6139

Offline davidmc36

  • Contributor
  • ***
  • Posts: 124
    • IONOTTAW14
Re: Weather Underground Issues and Bug Tracking - Check here before posting
« Reply #179 on: August 01, 2019, 11:12:10 PM »
My missing dates are totally different.

Offline galfert

  • Global Moderator
  • Forecaster
  • *****
  • Posts: 3435
Re: Weather Underground Issues and Bug Tracking - Check here before posting
« Reply #180 on: August 01, 2019, 11:17:15 PM »
Everyone has different dates missing. It's random.
WS-2000 & WS-2902A | Ecowitt GW1000 | WeatherBridge (Meteobridge)
WU: KFLWINTE111  |  PWSweather: KFLWINTE111
CWOP: FW3708  |  AWEKAS: 14814
Windy: pws-f075acbe
Weather Underground Issue Tracking
Tele-Pole

Offline galfert

  • Global Moderator
  • Forecaster
  • *****
  • Posts: 3435
WS-2000 & WS-2902A | Ecowitt GW1000 | WeatherBridge (Meteobridge)
WU: KFLWINTE111  |  PWSweather: KFLWINTE111
CWOP: FW3708  |  AWEKAS: 14814
Windy: pws-f075acbe
Weather Underground Issue Tracking
Tele-Pole

Offline awsum140

  • Senior Contributor
  • ****
  • Posts: 240
Re: Weather Underground Issues and Bug Tracking - Check here before posting
« Reply #182 on: August 04, 2019, 01:59:19 PM »
Maybe this belongs on the list, galfert.

I was playing with "Radar Maps" this morning.  When I mouse over NJ I get Binghampton, NY, and Staunton, VA.  DIX, which is in New Jersey, doesn't show.  If I select either Binghampton or Staunton DIX is available from there, but not on the full US map.
If it's not a Boerboel it's just a dog.

KNJSOUTH86


Offline Bunty

  • Forecaster
  • *****
  • Posts: 2118
  • Stillwater, home of Oklahoma State University
    • Welcome to Stillwater Weather

Also the 2nd home page using modified AltDashboard 6.95 at http://stillwaterweather.com/wx/2ndhome.php

Offline galfert

  • Global Moderator
  • Forecaster
  • *****
  • Posts: 3435
Re: Weather Underground Issues and Bug Tracking - Check here before posting
« Reply #184 on: August 11, 2019, 05:31:23 PM »
Maybe this belongs on the list, galfert.

I was playing with "Radar Maps" this morning.  When I mouse over NJ I get Binghampton, NY, and Staunton, VA.  DIX, which is in New Jersey, doesn't show.  If I select either Binghampton or Staunton DIX is available from there, but not on the full US map.

I'm not sure that this is a real issue. The main Radar Map where you can select the Regions from a drop down only has about 41 Regions which I believe correspond to the only ones that show up on the map. There certainly are a lot more Radars but I think they have been deliberately omitted as there would be too many on the list to show them all without clutter and confusion. I think the list has been procured to only show some major central regions. Then once you drill down then you can select DIX. If it was just DIX that was missing or DIX and a couple others then I'd say there was a problem....but there are in fact many missing....which I feel is by design.

If you click on NJ on the main map you then see a second map where DIX does show.

 
« Last Edit: August 11, 2019, 07:38:10 PM by galfert »
WS-2000 & WS-2902A | Ecowitt GW1000 | WeatherBridge (Meteobridge)
WU: KFLWINTE111  |  PWSweather: KFLWINTE111
CWOP: FW3708  |  AWEKAS: 14814
Windy: pws-f075acbe
Weather Underground Issue Tracking
Tele-Pole

Offline awsum140

  • Senior Contributor
  • ****
  • Posts: 240
Re: Weather Underground Issues and Bug Tracking - Check here before posting
« Reply #185 on: August 11, 2019, 05:48:34 PM »
DIX is also called Philadelphia.  While I'm not a big fan of Philadelphia I do think it's a "big" region, both in population and physical size.  There i also a mjor NWS office in Mount Holly, about ten miles from DIX which, to my mind at least, adds some importance to DIX.  That said, I can understand having some granularity missing for simplicity, but given that DIX/Philadelphia  covers , basically from NYC to Baltimore I would think it belongs there.

If I click on Binghampton or Staunton, the two that appear, location dependent, on NJ in the map, I can get to DIX/Philadelphia from there so it is, indeed available.
If it's not a Boerboel it's just a dog.

KNJSOUTH86


Offline AboutAndAround

  • Member
  • *
  • Posts: 37
Re: Weather Underground Issues and Bug Tracking - Check here before posting
« Reply #186 on: August 13, 2019, 04:33:35 PM »
Anyone else getting 401 Unauthorised with rapidfire uploads? Seems my station is intermittently updating now, Weather Display's RapidFire window just returns "401 Unauthorized" and if I try the rapidfire link manually it doesn't work either. This was sudden.

Offline galfert

  • Global Moderator
  • Forecaster
  • *****
  • Posts: 3435
Re: Weather Underground Issues and Bug Tracking - Check here before posting
« Reply #187 on: August 13, 2019, 10:10:53 PM »
No. Haven't heard that one yet. Thank you for letting us know. We'll keep an eye out for this.
WS-2000 & WS-2902A | Ecowitt GW1000 | WeatherBridge (Meteobridge)
WU: KFLWINTE111  |  PWSweather: KFLWINTE111
CWOP: FW3708  |  AWEKAS: 14814
Windy: pws-f075acbe
Weather Underground Issue Tracking
Tele-Pole

Offline AboutAndAround

  • Member
  • *
  • Posts: 37
Re: Weather Underground Issues and Bug Tracking - Check here before posting
« Reply #188 on: August 14, 2019, 08:23:02 AM »
It seems to have fixed itself but that issue left some gaps in my data. I'll post again if it starts repeating itself :)

Offline chrispyt2

  • Senior Member
  • **
  • Posts: 58
  • Student - Meteorology PSU 2022
    • Weather Underground
Re: Weather Underground Issues and Bug Tracking - Check here before posting
« Reply #189 on: August 14, 2019, 03:16:53 PM »
Weather Underground has been extremely laggy since yesterday. It keeps becoming unresponsive, resulting in the beach ball of death on my Mac. Activity monitor shows that wunderground.com is using around 2.5 - 3.0 gb of memory. Nothing is working right at all.

Problems I am seeing right now:
  • Getting signed out & issues signing back in
  • Unresponsive - taking too much memory (screen freezes)
  • White Screen - dashboard not loading
  • Weather History - freezing or displaying no data
  • Station status - not updating or extreme lag between updates
  • Formatting issues - summary/conditions/history/graphs
« Last Edit: August 14, 2019, 03:28:18 PM by chrispyt2 »
My Sites
WU: KNJMONTV22
CWOP: FW2458
PWS: KNJMONTV22
NWS: FW2458

Offline galfert

  • Global Moderator
  • Forecaster
  • *****
  • Posts: 3435
Re: Weather Underground Issues and Bug Tracking - Check here before posting
« Reply #190 on: August 14, 2019, 05:17:26 PM »
Reminder.....

This is not a troubleshooting thread. If you have a personal WU issue please start a new thread to get help.
This thread is only to track and discuss WU issues that affect everyone.


Let's stay on topic.
« Last Edit: August 14, 2019, 05:21:05 PM by galfert »
WS-2000 & WS-2902A | Ecowitt GW1000 | WeatherBridge (Meteobridge)
WU: KFLWINTE111  |  PWSweather: KFLWINTE111
CWOP: FW3708  |  AWEKAS: 14814
Windy: pws-f075acbe
Weather Underground Issue Tracking
Tele-Pole

Offline antstrafer

  • Contributor
  • ***
  • Posts: 124
Re: Weather Underground Issues and Bug Tracking - Check here before posting
« Reply #191 on: August 14, 2019, 06:30:25 PM »
Reminder.....

This is not a troubleshooting thread. If you have a personal WU issue please start a new thread to get help.
This thread is only to track and discuss WU issues that affect everyone.


Let's stay on topic.

OK  HOW ARE WE TO KNOW IF EVERRRRYYYBODY IS NOT HAVING ISSSSSUES?  ????
Davis Vantage Pro2 plus     Meteobridge

CWOP FW5142    PWS THAI817    MADIS F5142
WU KTXTHALI2    AWEKAS           weatherobs

Offline galfert

  • Global Moderator
  • Forecaster
  • *****
  • Posts: 3435
Re: Weather Underground Issues and Bug Tracking - Check here before posting
« Reply #192 on: August 14, 2019, 08:07:30 PM »
Reminder.....

This is not a troubleshooting thread. If you have a personal WU issue please start a new thread to get help.
This thread is only to track and discuss WU issues that affect everyone.


Let's stay on topic.

OK  HOW ARE WE TO KNOW IF EVERRRRYYYBODY IS NOT HAVING ISSSSSUES?  ????

1. Read the Trello board for known issues...don't find your issue there then assume it is probably just you. If it is a new issue it will likely be discussed elsewhere.
2.  You read elsewhere to see if the issue has been discussed before.
3. If you find no record of anyone else talking about your issue then you start a new thread asking for help.
4. After a few people chime in and say "me too" in that other thread then you can come into this thread and share what you've discovered and learned and it then becomes an issue that affects multiple people and can be tracked.
5. If you come into this thread with the intention of looking for help then you are in the wrong place. This is just for reporting known issues and tracking their resolution.
« Last Edit: August 14, 2019, 08:13:11 PM by galfert »
WS-2000 & WS-2902A | Ecowitt GW1000 | WeatherBridge (Meteobridge)
WU: KFLWINTE111  |  PWSweather: KFLWINTE111
CWOP: FW3708  |  AWEKAS: 14814
Windy: pws-f075acbe
Weather Underground Issue Tracking
Tele-Pole

Offline antstrafer

  • Contributor
  • ***
  • Posts: 124
Re: Weather Underground Issues and Bug Tracking - Check here before posting
« Reply #193 on: August 14, 2019, 08:21:39 PM »
Reminder.....

This is not a troubleshooting thread. If you have a personal WU issue please start a new thread to get help.
This thread is only to track and discuss WU issues that affect everyone.


Let's stay on topic.

Lack of help is the #one issue.  If WU never intends to get a help desk function, then all this tracking issues is for N/A.  Without feedback from WU we users are left to wonder the desert of self help, having to search tomes of verbiage to find a clue.

While help is welcomed, it tends to be fragmented and contradictory.  I have solved some issue but several responses read like the assembly instructions for the space
shuttle.

OK  HOW ARE WE TO KNOW IF EVERRRRYYYBODY IS NOT HAVING ISSSSSUES?  ????

1.  You read elsewhere to see if the issue has been discussed before.
2. If you find no record of anyone else talking about your issue then you start a new thread asking for help.
3. After a few people chime in and say "me too" in that other thread then you can come into this thread and share what you've discovered and learned and it then becomes an issue that affects multiple people and can be tracked.
4. If you come into this thread with the intention of looking for help then you are in the wrong place.

Lack of help is the #one issue.  If WU never intends to get a help desk function, then all this tracking issues is for N/A.  Without feedback from WU we users are left to wonder the desert of self help, having to search tomes of verbiage to find a clue.

While help is welcomed, it tends to be fragmented and contradictory.  I have solved some issue but several responses read like the assembly instructions for the space
shuttle.
Davis Vantage Pro2 plus     Meteobridge

CWOP FW5142    PWS THAI817    MADIS F5142
WU KTXTHALI2    AWEKAS           weatherobs

Offline galfert

  • Global Moderator
  • Forecaster
  • *****
  • Posts: 3435
Re: Weather Underground Issues and Bug Tracking - Check here before posting
« Reply #194 on: October 04, 2019, 08:43:17 PM »
Several issues seem resolved. Looking for feedback.

One of these was a major issue. July '19 data seems to be back!

Please see section "Removed - Under Review":
https://trello.com/b/qTvFtwYd/weather-underground-issues
WS-2000 & WS-2902A | Ecowitt GW1000 | WeatherBridge (Meteobridge)
WU: KFLWINTE111  |  PWSweather: KFLWINTE111
CWOP: FW3708  |  AWEKAS: 14814
Windy: pws-f075acbe
Weather Underground Issue Tracking
Tele-Pole

Offline galfert

  • Global Moderator
  • Forecaster
  • *****
  • Posts: 3435
Re: Weather Underground Issues and Bug Tracking - Check here before posting
« Reply #195 on: November 21, 2019, 11:40:16 AM »
Multiple Wind Vane map issue appears to be resolved with today's WU website changes.

This issue now moved to Done - Fixed:
https://trello.com/c/3CDWPok6
WS-2000 & WS-2902A | Ecowitt GW1000 | WeatherBridge (Meteobridge)
WU: KFLWINTE111  |  PWSweather: KFLWINTE111
CWOP: FW3708  |  AWEKAS: 14814
Windy: pws-f075acbe
Weather Underground Issue Tracking
Tele-Pole

Offline 56kz2slow

  • Member
  • *
  • Posts: 8
    • MyPWS
Re: Weather Underground Issues and Bug Tracking - Check here before posting
« Reply #196 on: December 03, 2019, 08:45:22 PM »
On the mobile app on iOS, webcams are not refreshed.  I see old webcams of mine that I deleted last year, and I don't see the one that I setup a month ago.   The full desktop webpage shows them correctly.

Offline galfert

  • Global Moderator
  • Forecaster
  • *****
  • Posts: 3435
Re: Weather Underground Issues and Bug Tracking - Check here before posting
« Reply #197 on: December 03, 2019, 09:12:05 PM »
On the mobile app on iOS, webcams are not refreshed.  I see old webcams of mine that I deleted last year, and I don't see the one that I setup a month ago.   The full desktop webpage shows them correctly.

Yes! Thank you. Issue added.
https://trello.com/c/9pQlvzX0

WS-2000 & WS-2902A | Ecowitt GW1000 | WeatherBridge (Meteobridge)
WU: KFLWINTE111  |  PWSweather: KFLWINTE111
CWOP: FW3708  |  AWEKAS: 14814
Windy: pws-f075acbe
Weather Underground Issue Tracking
Tele-Pole

Offline 56kz2slow

  • Member
  • *
  • Posts: 8
    • MyPWS
On the WU website, snow and rain precipitations are not separated in the hourly, 10-day forecast and history.  Today is fine.  For example here yesterday, we received 5 cm of snow, and 10 mm of rain.  Most weather website separate the two because they are measured with different units of measure, and have a different consistency. 

« Last Edit: Yesterday at 08:18:01 AM by 56kz2slow »

Offline galfert

  • Global Moderator
  • Forecaster
  • *****
  • Posts: 3435
On the WU website, snow and rain precipitations are not separated in the hourly, 10-day forecast and history.  Today is fine.  For example here yesterday, we received 5 cm of snow, and 10 mm of rain.  Most weather website separate the two because they are measured with different units of measure, and have a different consistency.

Most weather stations are not designed to distinguish between rain and snow. Weather Underground is designed to be a a website that reports exactly what the stations report. So I don't see this as an issue that needs to be addressed, as I don't see a solution to be implemented.
WS-2000 & WS-2902A | Ecowitt GW1000 | WeatherBridge (Meteobridge)
WU: KFLWINTE111  |  PWSweather: KFLWINTE111
CWOP: FW3708  |  AWEKAS: 14814
Windy: pws-f075acbe
Weather Underground Issue Tracking
Tele-Pole