Author Topic: anyone here pay for support for Blue Iris?  (Read 216 times)

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Offline Fox_Of_The_Wind

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anyone here pay for support for Blue Iris?
« on: May 13, 2019, 02:42:05 PM »
I see Blue Irus will have a new update out soon and I will not be able to update anymore going from 4.X.X.X to 5.x.x.x so I would have to pay to update this time. My question is I see I could have a basic support level and that would let me update all the time. (but that is $29.95 Yearly)

is it worth it?

Offline Otis

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Re: anyone here pay for support for Blue Iris?
« Reply #1 on: May 13, 2019, 07:15:45 PM »
I did not have a good experience with paying for the additional support.  Mind you I do like the program Blue Iris.  After the support expired from purchasing the program I had some problems so purchased the support plan.  I had great difficulty getting any responses to my issue and never did get the issue resolved through them.

I finally got my issue resolved from the IP Cam talk forum https://ipcamtalk.com/.

Please note - this is just my experience, you may have better success - others may have had too.

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Offline awsum140

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Re: anyone here pay for support for Blue Iris?
« Reply #2 on: May 13, 2019, 07:55:19 PM »
Considering the quality of BI and the constant updates for each version as it "matures", 30 bucks a year is a steal.  I've had several problems resolved by BI support over the years I've had it running 24/7.  Keep in mind that BI is a "one man band", the author is also the support department.  That can make getting support slow, or get missed, at times.
« Last Edit: May 13, 2019, 07:57:12 PM by awsum140 »
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Offline Jumpin Joe

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Re: anyone here pay for support for Blue Iris?
« Reply #3 on: May 13, 2019, 09:14:51 PM »
I have to agree with awsum140.... the support I have received from a one man band has been very good, even though I may have had to wait an extra day or two.

Joe

Offline ValentineWeather

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Re: anyone here pay for support for Blue Iris?
« Reply #4 on: May 14, 2019, 03:12:02 AM »
I really like BI don't get me wrong, support is sketchy at best when I needed it and ended up either giving up or learning from forum. I own 3 separate copies and no I'm not paying for the support I've never received.
Randy

Offline Fox_Of_The_Wind

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Re: anyone here pay for support for Blue Iris?
« Reply #5 on: May 14, 2019, 07:54:53 PM »
Thanks for the info everyone. I did signup for support now.

 

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