Author Topic: Does anyone at WU care??? Reported Please Try later error after update 5.8.2  (Read 1886 times)

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Offline jetspeedz

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Since WU updated the Android app from 5.8.2 to 5.9x and every iteration of 5.9.x it has not worked since. Multiple people reported this including myself multiple times and not a single response from the WU team.

They essentially released the app without fully testing it on Lollipop and older android OS.

I'm shocked not only they don't respond but they don't seem to care as they have release 4 versions since 5.8.2 and it has not been fixed. Not all devices can upgrade to the latest OS.

Offline up10ad

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Not offering this as an excuse for the WU app issues, but Lollipop is a 4 year old version that isn't supported any longer. Version upgrade lag/unavailability is a major issue for Android and causes significant developer issues.
Rick (K6DYC)
Have you joined USAWeatherFinder.com yet?

Offline jetspeedz

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It's just over 3 years old April 21, 2015 if you consider the last version, but I get it, the reality is not all phones will update to the latest OS, if limited by the hardware mfg like BB for example or the phones limitation itself or mobile carrier. Not everyone jumps to rush to get the newest shiny phone. If we did that with our cars can you just imagine. There needs to be some level of support from these app developers. I can run 5.8.2 fine but the new versions just crash, all it would take is for the developer to pay a little more attention and test on the most recent OS from each release, we are not talking about dozens, just a handful v5,6,7,8. Lazy, maybe but you can't hide behind the security cloak as your excuse when just one version ago the app worked and it has not been overhauled, this is a bug more than anything that can and should be resolved if they cared.

Worst part is they don't even respond to support or feedback.

Offline nincehelser

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Try reaching them on their Trello board.  That seems their main support vehicle as they rebuild the site.

https://trello.com/b/hqC0tb0u/weather-underground

Offline jetspeedz

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thanks will do, i wasn't sure what site they frequented. I searched for the app and error and this site came up

Offline rormeister

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Try reaching them on their Trello board.  That seems their main support vehicle as they rebuild the site.

https://trello.com/b/hqC0tb0u/weather-underground

That used to work, but they pretty much abandoned any actions back in mid July. YMMV.

Offline Bushman

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Do they care?  No, not really.  :)

Offline jetspeedz

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Try reaching them on their Trello board.  That seems their main support vehicle as they rebuild the site.

https://trello.com/b/hqC0tb0u/weather-underground

That used to work, but they pretty much abandoned any actions back in mid July. YMMV.

I've posted and no response they don't care

Offline Mattk

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It appear to me a lot of people still think WU is the ants pants as most queries re not uploading to WU etc is targeted first at why device XYZ has failed to upload to WU when in most cases it's simply a WU failure.

Offline Reldel

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WU App on Android has failed to update my weather station data since early October.  If I change my physical location the app fails to observe GPS location and has essentially been "stuck" for nearly two months.  I have uninstalled and left it off my phone for varying periods but reinstalling does not correct.  It appears I will have 68 degree temperature all winter at my house according to WU.  Hope they do use it to calculate global warming. 

Offline theslydog

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Since WU updated the Android app from 5.8.2 to 5.9x and every iteration of 5.9.x it has not worked since.

I have to go into settings, apps and force quit the app then it will reopen.

Offline marmot

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Since WU updated the Android app from 5.8.2 to 5.9x and every iteration of 5.9.x it has not worked since. Multiple people reported this including myself multiple times and not a single response from the WU team.

They essentially released the app without fully testing it on Lollipop and older android OS.


Glad to know I'm not alone.  My version would work but gave the "Try again later" error until I cleared the cache. 
I made the mistake of removing and reinstalling to try and fix it last night and now it just starts to the Sunset Between the Two Blue Mountains cartoon error screen with absolutely no user interactable controls. 

Not offering this as an excuse for the WU app issues, but Lollipop is a 4 year old version that isn't supported any longer. Version upgrade lag/unavailability is a major issue for Android and causes significant developer issues.

Sorry, but that is ridiculous. 
I installed 18-22 (lost track) other weather apps on my Amazon Fire with rooted Lollipop 5.1 (no upgrade available) and they all worked flawlessly (except for a few that won't rotate to landscape mode which is likely intentional).

The support life of an OS version is 10 years, not 4.


I think the new owners would rather push users to their other app and have laid off developers for this app or moved them to other projects. 


I have to go into settings, apps and force quit the app then it will reopen.

That's what I did since November (although it generally worked for weeks without doing that) until making the mistake of a reinstall.  So if you have a legacy copy installed, don't let it update. If it already has updated, and you are only getting the 'Try again later" error, do what theslydog suggests and just force quit and restart.  Reinstalling ends up with a non-working copy.

Wish I had backed up an older version to an APK file so I could revert my version... Hmmm, going to look for an older version APK now.  5.8.2 or earlier.

BTW, the version info I am finding says that all WU apps up to 5.9.4 are compatible with KitKat 4.4.
« Last Edit: February 01, 2019, 11:19:03 AM by marmot »

 

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