Author Topic: Wunderground answering  (Read 647 times)

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Offline Lars_Olsson

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Wunderground answering
« on: September 06, 2018, 10:59:20 AM »
Hi.
Anyone here that has tried to send mail and got an answer? How long did it take?
Cheers.

Offline Otis

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Re: Wunderground answering
« Reply #1 on: September 06, 2018, 12:31:50 PM »
I'm still waiting for an answer to question sent 8 months ago, I am not holding my breath  :-|

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Offline havtrail

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Re: Wunderground answering
« Reply #2 on: September 06, 2018, 02:11:28 PM »
If you mean you sent "email" by filling in a topic line and text box on a page on the WU website, then you may not have sent anything at all.

My background: A few months ago I tried to fill out an inquiry page like that, which I wandered onto on their site while searching hard for some way to contact WU (prior to finding this forum). When I clicked on the page's send or submit button, I happened to spot a quick message flicker at the top center of the screen. It was too quick to even read. So I clicked on the send/submit button several more times in a row while staring at the center top of the screen and I eventually read enough to understand the fast-disappearing message was saying that the intended email address was invalid. Since there is no way to specify the "To:" when submitting an inquiry on this page, I realized the destination address built into the webpage was apparently no longer valid, so all of the repeated sends/submits I was sending were probably not really going anywhere except "into the ether."

Did you actually send an email using your email software, or were you just on their website, as I was? I wonder if this is the source of so many "WU doesn't even respond to my emails" complaints that I have read here and elsewhere. For example, one such complaint was just posted today in the WeatherUnderground section under the Station Stickers No Data topic by Whitbyweather. Again, that post too is not clear on whether the poster sent "real" addressed emails or filled out on-website submission form(s).

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« Last Edit: September 06, 2018, 02:31:31 PM by havtrail »
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Offline galfert

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Re: Wunderground answering
« Reply #3 on: September 06, 2018, 02:35:08 PM »
Best ways to reach WU is to post on their Trello site:
https://trello.com/b/hqC0tb0u/weather-underground

Or to post a message Here in this WxForum.net sub for Weather Underground as employees do come in and respond at times.
Particularly the WU - Let us know your issues thread:
https://www.wxforum.net/index.php?topic=33651.0

But please don't post about stickers not working or web cams not working...etc (many more issues). Those (and more) are known issues. Read and find out what has been happening and find out if your case is unique or if you are just like the rest of us waiting for tons of bug fixes.

« Last Edit: September 06, 2018, 02:39:24 PM by galfert »
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Offline Lars_Olsson

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Re: Wunderground answering
« Reply #4 on: September 06, 2018, 09:23:11 PM »
Thanks.
My first issue was sent through their page.
My second was as mail and I got an automated answer that it was received.
I'll give it a week until I try your suggestion.
Thanks again.

Offline Whitbyweather

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Re: Wunderground answering
« Reply #5 on: September 07, 2018, 08:02:27 AM »
I have sent many emails successfully to William at Wunderground in the past and usually got a reply, but now there is absolutely no response. This is a direct mail from my email client.
I can no longer find the support page and I am beginning to despair. I don't know if Wunderground is aware of my problem or not without searching their site from top to bottom. I send my data to then for free and would expect some decent communication and fault fixing in return.   ](*,)

Offline WSWeather

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Re: Wunderground answering
« Reply #6 on: September 10, 2018, 01:45:00 AM »
They laid off or fired everyone who was doing customer-facing support when IBM decided that website users weren't really the customers they were interested in.

Buy a few tens of thousands of dollars of aggregated PWS data per month and they'll be happy to reply.

Offline Toxic

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Re: Wunderground answering
« Reply #7 on: September 10, 2018, 03:14:22 AM »
Hi.
Anyone here that has tried to send mail and got an answer? How long did it take?
Cheers.

I've given up on WU communicating with me. they may make a general post now and then but they dont have enough staff and the ones who do comment are specialising in one area or another.

IBM truly shafted WU and personally I dont think you can repair the systematic damage they have done to themselves or Weather Station owners data.

In a nutshell, WU is now unreliable. (full stop)

Offline Lars_Olsson

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Re: Wunderground answering
« Reply #8 on: September 10, 2018, 03:52:26 AM »
Then I know. Thanks.

Offline trevmm

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Re: Wunderground answering
« Reply #9 on: September 11, 2018, 04:21:52 PM »
I've been a WU member now for over 10 years, apart from some replies in the early days and odd replies from Jeff I haven't received ANY replies from them for over 5 years (I can be a little hard on them in my emails though), since the takeover, I am still waiting for a reply to endless emails sent via the weather channel support page, probably sent over a hundred emails via support in that time to date, see weather channel email reply copy below: sent tonight!

support@theweatherchannel.desk-mail.com

Type your response ABOVE THIS LINE to reply
Re: Weather Underground - Wunderground.com
The Weather Channel  |  Sep 11, 2018 03:56PM EDT
Thank you for taking the time to write to us. Our team has received your email and will be reviewing it shortly. We care about your privacy and are committed to helping you manage your privacy rights. If your email is in relation to a privacy concern, please refer to the Our Commitment to Your Privacy article to find out more. It explains how your data is used, as well as instructions on how you may initiate a privacy request.

This message was sent to trevmm@globalnet.co.uk in reference to Case #780533.

Still don't get any reply, it grieves me to see how the whole WU thing has deteriorated into this, even when all I'm letting them know is there is a problem or problems with the site, did anyone else notice by the way that they seem to have gone European with their hurricane maps these days, using KPH (as most of Europe do) instead of the MPH which you guys in the states and here in the UK use, Strange huh!

Offline Bashy

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Re: Wunderground answering
« Reply #10 on: September 13, 2018, 01:35:54 AM »
Hi folks, i normally have a good communication with WU, normally its with Kari at help@wunderground.com this was back in March '17 so could be different now....
Kind regards
Bashy

Offline WSWeather

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Re: Wunderground answering
« Reply #11 on: Yesterday at 03:05:06 PM »
Hi folks, i normally have a good communication with WU, normally its with Kari at help@wunderground.com this was back in March '17 so could be different now....
Kari has been gone for over a year now.

Offline Bashy

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Re: Wunderground answering
« Reply #12 on: Today at 12:55:52 AM »
That is a shame :(
Kind regards
Bashy

Offline nincehelser

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Re: Wunderground answering
« Reply #13 on: Today at 01:33:26 AM »
Hi folks, i normally have a good communication with WU, normally its with Kari at help@wunderground.com this was back in March '17 so could be different now....
Kari has been gone for over a year now.

Kari Strenfel went to Acurite about a year ago.  That Kari?

https://www.acurite.com/blog/kari-strenfel-intro.html