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mickopla
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« on: November 25, 2011, 08:02:16 PM » |
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I have been running my vantage vue for over a year with no problems until yesterday. I got a 32701 error in Cumulus saying to check connection status. I restarted my PC thinking this would fix the error but no luck. I also disconnected and reconnected the serial to USB datalogger but still have the problem. I tried Weatherlink to see if I had a connection but again it said station not found. Is there anything else I can try? Feel bad that my website has no updated data. Cheers
Mike
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Weather Display
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« Reply #1 on: November 25, 2011, 08:03:54 PM » |
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is it a serial or usb data logger or IP data logger?
if former, does the driver show up in windows device manager?
if it does then check the com port number assigned to that is still the same
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mickopla
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« Reply #2 on: November 25, 2011, 08:27:59 PM » |
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It's the USB datalogger I have and it's showing up in device manager as com port 6 which it always has been.
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Weather Display
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« Reply #3 on: November 25, 2011, 08:33:22 PM » |
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maybe try a complete console power down
(remove batteries as well)
then remove the data logger
leave out for 10 minutes
replace
then power up on the console, set up again (Done - keys together)
then try the software connection
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mickopla
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« Reply #4 on: November 25, 2011, 09:52:08 PM » |
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maybe try a complete console power down
(remove batteries as well)
then remove the data logger
leave out for 10 minutes
replace
then power up on the console, set up again (Done - keys together)
then try the software connection
Will have to try and get someone to do this for me as i'm living away from the station for the last few months. Yesterday got my sister to try a few things like disconnecting the usb cable but a console restart would be a bit beyond her i think. I have remote access to the PC so i can do a certain amount but a console restart would be another matter. Might get a webcam point it at the console and guide my Dad on what to do to reset it. Have nothing to lose as currently the station is doing nothing for me. Is there anything else i can check on the PC end?? Cheers |
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dalecoy
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« Reply #5 on: November 25, 2011, 10:53:29 PM » |
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Just checking (because you aren't "there") --- is the console working properly?
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Flag
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« Reply #6 on: November 25, 2011, 11:05:22 PM » |
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Is there anything else I can try? Under the circumstances you don't have a lot of options being remote from the station. As an overall fix I would ditch ther USB logger  you never see issues like this from serial loggers, always the USB logger  . |
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mickopla
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« Reply #7 on: November 26, 2011, 12:21:32 AM » |
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Just checking (because you aren't "there") --- is the console working properly?
As far as i am aware the console is working properly but i would have to see the console screen myself in order to confirm this. I have an IP webcam that i can use to view the screen. By seeing the console i can probably guide my brother through the reset process. @Flag the usb logger worked fine for over a year. Never knew of the USB issue. Will invest in the serial logger as an overall future fix. |
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mickopla
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« Reply #8 on: November 26, 2011, 06:44:16 AM » |
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Update: Managed to get a view of the console on a webcam and its turns out the console is not working properly. The screen was locked on the data from the crash time yesterday. I got my brother to take out the batteries and re insert them but that has led to a now blank screen. The batteries are about 5 months old. Would they be dead already??? I am getting a more technically minded friend to look at it tomorrow but i'm guessing new batteries would be a must for starters. Is it strange for the screen to lock the way it did? Any views or help would be appreciated.
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Andy Thompson
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« Reply #9 on: November 26, 2011, 07:01:02 AM » |
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You have to run it on AC power when you first power it up, then once it begins to function properly, then put the batteries in.
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mickopla
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« Reply #10 on: November 26, 2011, 07:53:44 AM » |
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You have to run it on AC power when you first power it up, then once it begins to function properly, then put the batteries in.
Didn't know that. Guess that's another thing i need my friend to find when he gets on site tomorrow.Cheers Mike Edit: Just looking through the console manual and there is no mention of using the AC adapter to re- start the console. In the back of my mind i think i did use it initially when i set up the station over a year ago. Just looking for definite confirmation that it is required. |
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« Last Edit: November 26, 2011, 09:22:24 AM by mickopla »
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johnd
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« Reply #11 on: November 26, 2011, 10:03:36 AM » |
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Just looking for definite confirmation that it is required. Let me confirm that it's _not_ required, not for the USB logger at least. The console + USB logger should restart perfectly well on battery power alone. (The IP logger is a different matter of course, won't run successfully on battery power at all.) |
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mickopla
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« Reply #12 on: November 26, 2011, 10:13:31 AM » |
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Just looking for definite confirmation that it is required. Let me confirm that it's _not_ required, not for the USB logger at least. The console + USB logger should restart perfectly well on battery power alone. (The IP logger is a different matter of course, won't run successfully on battery power at all.) Cheers for confirming that. Would a loss of battery power cause the console to freeze? As i said previously the console crashed and the batteries were removed and re-inserted but now i have a blank screen. Cheers |
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johnd
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« Reply #13 on: November 26, 2011, 10:43:00 AM » |
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Would a loss of battery power cause the console to freeze? As i said previously the console crashed and the batteries were removed and re-inserted but now i have a blank screen. Is the screen literally totally blank - nothing at all visible? TBH this incident does sound odd. Unfortunately I wouldn't be surprised if there's something more serious wrong - consoles very rarely give any problem and the only thing that might typically cause the console display to freeze would be if the mains adapter was in use and there was eg a serious mains spike that caused corruption of the console memory. But AIUI this was battery-only power and so this explanation couldn't apply. |
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mickopla
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« Reply #14 on: November 26, 2011, 10:58:21 AM » |
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Would a loss of battery power cause the console to freeze? As i said previously the console crashed and the batteries were removed and re-inserted but now i have a blank screen. Is the screen literally totally blank - nothing at all visible? TBH this incident does sound odd. Unfortunately I wouldn't be surprised if there's something more serious wrong - consoles very rarely give any problem and the only thing that might typically cause the console display to freeze would be if the mains adapter was in use and there was eg a serious mains spike that caused corruption of the console memory. But AIUI this was battery-only power and so this explanation couldn't apply. Yeah its totally blank of data. Just the graph boxes on screen. Its an outside chance but maybe my brother put the batteries in wrong but i dont think he would be that stupid  My sisters BF is in IT and is having a look at it tomorrow for me but i am worried the console might be toast  |
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dalecoy
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« Reply #15 on: November 26, 2011, 11:14:53 AM » |
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Just checking (because you aren't "there") --- is the console working properly?
Glad my question got your diagnostics redirected. Is there some reason that you are only using battery power? Is there a chance that the batteries are dead? [That's my current best guess] Is there a chance that the USB logger got unplugged briefly from the console and then re-inserted? (it's easy enough to wiggle it by accident). If so, there is a specific sequence of what to do when installing it. |
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mickopla
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« Reply #16 on: November 26, 2011, 11:36:34 AM » |
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Just checking (because you aren't "there") --- is the console working properly?
Glad my question got your diagnostics redirected. Is there some reason that you are only using battery power? Is there a chance that the batteries are dead? [That's my current best guess] Is there a chance that the USB logger got unplugged briefly from the console and then re-inserted? (it's easy enough to wiggle it by accident). If so, there is a specific sequence of what to do when installing it. The reason i'm using battery power is my console is a US metric model with a voltage of 110v. My console is in Ireland where its a different voltage. I have a voltage converter but normally they are not designed to run 24/7. With regards the Batteries i can't rule them out not being dead but they are 5 months old and i would expect to get longer than that from them. With regards the logger maybe it did get unplugged briefly i'm not sure as my brother did the disconnecting for me. Hopefully with a more Tech Saffy future brother in law having a look at it for me tomorrow i will have a better idea whats wrong. Cheers everyone for help so far. |
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4wd
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« Reply #17 on: November 26, 2011, 12:10:42 PM » |
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It's quite a thing to do remotely, but updating the console firmware (assuming it might have been corrupted somehow) would be on the list of things to try.
You could consider buying a second console if you had a mind to get a 2nd one anyway, then play around with the old one later.
It would be a pain if that one didn't work either though!
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dalecoy
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« Reply #18 on: November 26, 2011, 12:47:53 PM » |
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Follow the instructions when doing a re-installation of the logger.
You keep telling us new information about this problem. Now we learn that it's working on "illegal" frequencies, which means that the problem could be RF interference (unlikely but possible). What else haven't you told us?
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« Last Edit: November 26, 2011, 12:50:41 PM by dalecoy »
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« Reply #19 on: November 26, 2011, 05:12:53 PM » |
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The reason i'm using battery power is my console is a US metric model with a voltage of 110v. My console is in Ireland where its a different voltage. I have a voltage converter but normally they are not designed to run 24/7. Regardless of the verison the consoles/stations are all 5-6 volts DC external power and it would be fairly certain someone would make a 5volt plug pack to suit Ireland mains power voltage. 5 months battery life could be a little short bust certainly getting up towards the possibility of being flat depending on exactly what make/type/sort of batteries you are using. |
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dalecoy
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« Reply #20 on: November 26, 2011, 05:37:38 PM » |
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Battery life is specified as "up to 9 months". In other words, maybe just 4 or 5.
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mickopla
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« Reply #21 on: November 26, 2011, 08:30:24 PM » |
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I'm not purposely holding back information. Realise I'm thousands of miles away from the station so all the details weren't clear when I posted the first message. I'm learning more details as I go along.I appreciate all the feedback and helpful comments so far. Hopefully it will be fixed Sunday.
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dalecoy
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« Reply #22 on: November 26, 2011, 09:05:32 PM » |
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I'm not purposely holding back information. Realise I'm thousands of miles away from the station so all the details weren't clear when I posted the first message. I'm learning more details as I go along.I appreciate all the feedback and helpful comments so far. Hopefully it will be fixed Sunday.
Yes, I do recognize that you aren't deliberately doing that. Please keep us informed as to the results. I'm still betting on "dead batteries". Footnote: a Davis Power Adapter will cost you the equivalent of about $15 US, from a local Davis distributor. |
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« Last Edit: November 26, 2011, 09:08:41 PM by dalecoy »
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mickopla
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« Reply #23 on: November 27, 2011, 02:52:22 AM » |
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I'm not purposely holding back information. Realise I'm thousands of miles away from the station so all the details weren't clear when I posted the first message. I'm learning more details as I go along.I appreciate all the feedback and helpful comments so far. Hopefully it will be fixed Sunday.
Yes, I do recognize that you aren't deliberately doing that. Please keep us informed as to the results. I'm still betting on "dead batteries". Footnote: a Davis Power Adapter will cost you the equivalent of about $15 US, from a local Davis distributor. Hopefully you are right and its dead batteries. Will look into getting a power adapter that i can leave plugged in always. Will update later on results from today. |
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« Last Edit: November 27, 2011, 03:44:09 AM by mickopla »
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mickopla
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« Reply #24 on: November 27, 2011, 08:08:28 AM » |
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Delighted to report that my station is back up and running. Dalecoy was right, the issue was dead batteries. Thanks everyone for the advice  |
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