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Author Topic: GoDaddy recent change made problem for SouthWesternWX.net  (Read 863 times)
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saratogaWX
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« on: October 23, 2011, 06:27:51 PM »

Seems some recent change to the 4G hosting for SouthwesternWX.net (SWN) has caused a large problem for members of the network, and lack of current conditions for SWN members on the Affiliated Regional Networks Google map.

Every HTTP GET or HEAD type request is responded with a 302-Found and a Location: header that specifies the same path/file location.

Using FireBug on Firefox, I see that there is a series of 3 requests needed in order to actually get the file in question
Quote
GET SWN-conditions.txt
302 Found    southwesternwx.net 0 184.168.174.1:80 156ms
Response
Connection   close
Pragma   no-cache
Cache-Control   no-cache
Location   /OhQKV/SWN-conditions.txt

Request
Host   southwesternwx.net
User-Agent   Mozilla/5.0 (Windows NT 5.1; rv:7.0.1) Gecko/20100101 Firefox/7.0.1
Accept   text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
Accept-Encoding   gzip, deflate
Accept-Charset   ISO-8859-1,utf-8;q=0.7,*;q=0.7
Connection   keep-alive
--------------------- try 2 ---------------------   
GET SWN-conditions.txt
302 Found  southwesternwx.net 0 184.168.174.1:80 157ms
Response
Connection   close
Pragma   no-cache
Cache-Control   no-cache
Location   /SWN-conditions.txt

Request
Host   southwesternwx.net
User-Agent   Mozilla/5.0 (Windows NT 5.1; rv:7.0.1) Gecko/20100101 Firefox/7.0.1
Accept   text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
Accept-Encoding   gzip, deflate
Accept-Charset   ISO-8859-1,utf-8;q=0.7,*;q=0.7
Connection   keep-alive

--------------------- try 3 ---------------------   
GET SWN-conditions.txt
200 OK southwesternwx.net 4.8 KB 184.168.174.1:80 156ms

Response
Date   Sun, 23 Oct 2011 21:53:06 GMT
Server   Apache
Last-Modified   Sun, 23 Oct 2011 21:50:28 GMT
Etag   "1ebb1ce-1361-4affe4b6142fa"
Accept-Ranges   bytes
Content-Length   4961
Keep-Alive   timeout=15, max=100
Connection   Keep-Alive
Content-Type   text/plain

Request
Host   southwesternwx.net
User-Agent   Mozilla/5.0 (Windows NT 5.1; rv:7.0.1) Gecko/20100101 Firefox/7.0.1
Accept   text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
Accept-Encoding   gzip, deflate
Accept-Charset   ISO-8859-1,utf-8;q=0.7,*;q=0.7
Connection   keep-alive
    
3 requests 4.8 KB
   

While using something simple like the Perl command lines, just results in the first 302, and no data
Quote
C:\WINDOWS>GET http://southwesternwx.net/SWN-conditions.txt
<HTML>
<HEAD><TITLE>An Error Occurred</TITLE></HEAD>
<BODY>
<H1>An Error Occurred</H1>
302 Found
</BODY>
</HTML>

C:\WINDOWS>HEAD http://southwesternwx.net/SWN-conditions.txt
302 Found
Cache-Control: no-cache
Connection: close
Pragma: no-cache
Location: /SWN-conditions.txt
Client-Date: Sun, 23 Oct 2011 21:48:12 GMT
Client-Peer: 184.168.174.1:80
Client-Response-Num: 1
Client-Warning: Redirect loop detected


C:\WINDOWS>

The result is:
1) all users of the SWN mesomap are unable to use the master cache file on southwesternwx.net and the mesomap will try to fetch the data directly from member stations (resulting in a sloooowwww page load).
2) the Global Google Map is unable to get SWN member stations data, so all show as offline.

I've opened a ticket with GoDaddy (via support email as the first-level was really unable to comprehend what the problem was).
First level did say they had recently upgraded Apache (and I think it's an httpd.conf issue they need to fix).

If I don't get a good response shortly, I'll be porting the southwesternwx.net to a different hoster.  Grrrr...

Ken
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Ken True/Saratoga, CA, USA main site: saratoga-weather.org
Davis Vantage Pro Plus - FARS, Boltek-PCI/NexStorm, GRLevel3, WD, WL, VWS, Cumulus, Meteohub
Free weather PHP scripts/website templates - update notifications on Twitter saratogaWXPHP
saratogaWX
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« Reply #1 on: October 24, 2011, 01:48:58 AM »

Looks like my request for help is completed.  The second-level sent me a 'please be patient' note saying the admins were aware of the problem and working on it.

They seem to have found the magic to have the webheads stop emitting 302's and just cough up the request instead.

Looking back at my logs, the southwesternwx.net site went offline for about 12 minutes at 23-Oct 20:00 GMT, then started with the 302 responses when it came up.  Now at 24-Oct 04:47 GMT the webserver responses are back to normal.

Best regards,
Ken
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Ken True/Saratoga, CA, USA main site: saratoga-weather.org
Davis Vantage Pro Plus - FARS, Boltek-PCI/NexStorm, GRLevel3, WD, WL, VWS, Cumulus, Meteohub
Free weather PHP scripts/website templates - update notifications on Twitter saratogaWXPHP
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