Author Topic: Positive Customer Service Exchanges  (Read 118 times)

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Offline worachj

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  • Twin Cities, Minnesota
Positive Customer Service Exchanges
« on: May 16, 2019, 10:48:32 AM »
I made two warranty claims this week via email. I received an email requesting additional information within two hours of submitting each claim. All I had to do was replied with the additional information and each claim was resolved on the same day they were made. Nothing but two prompt and positive exchanges with customer service. Canít ask for anything better than that!

Warranty Claims:
  • Made a warranty claim for an Access on Monday. They provided a shipping label to return the bad Access and shipped a new replacement on Tuesday. Package is arriving on Friday. No cost to me.
  • Made a warranty claim for false lightning detection for an Atlas on Wednesday. They provided a shipping label to shipped the Atlas in for repair. Waiting on the repair and return of the Atlas. No cost to me.

AcuRite Atlas