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Weather Related Organizations => WeatherUnderground => Topic started by: WUpm on January 15, 2018, 02:55:41 PM

Title: WU - Let us know your issues
Post by: WUpm on January 15, 2018, 02:55:41 PM
My name is Sean and I work at the Weather Underground.  There have been some big changes in the organization in our company.  We are a new team that has been tasked with working to bring WU back to a working state, with the users as our primary focus.   Our goal is to be fully transparent with the community as we work to resolve some of the issues with the Weather Underground products, particularly as it relates to our PWS users. 

Our hope is that with some communication and some sharing of our plans as clearly as possible, we can help to make changes for the positive.  Our initial goal is to start pinpointing PWS issues that you all are experiencing.  We are already aware of a number of issues that are affecting a large portion of the PWS user base.  One thing we would like to know from you is the #1 issue you are having.  If you have specific issues with your PWS, feel free to private message your email and PWS ID.

We know that many of you are frustrated by your experience.  We are going to do our best with what we have to improve, and to be as transparent as possible about our progress.

EDIT:  Trello Board: https://trello.com/b/hqC0tb0u/weather-underground  This contains the current issues we are tracking.  We have enabled comments so don't hesitate to comment on the board for specific issues.  Please continue to let us know what we need to focus on to make the products better for you.
Title: Re: WU - Let us know your issues
Post by: PaulMy on January 15, 2018, 03:05:16 PM
Welcome Sean.  I am sure you are expecting some criticism based on recent experiences by PWS contributors, but great to have you here.
For me, 2 things:
Would like stability in the data that is shown from my uploads.
Would like to get my webcams showing again, and on a regular interval with the time lapse videos.

Thank you,
Paul
IONTARIO226
IONTARIO1189
Title: Re: WU - Let us know your issues
Post by: Glenn on January 15, 2018, 03:26:22 PM
Sean,
Thanks for joining here and soliciting feedback, it's much appreciated. I'm sure having a WU presence here will help with a lot of questions.

My stations appear to be good after a few bumps in the road last week. All my data is showing up correctly and the charts/graphs look good. I even noticed my station views counter has gone up again.

I would like to see the ability to upload a station picture for each location I have. I know that feature went away with WU pictures; I often find it interesting to see how other folks have their station mounted. Certainly wouldn't have to be a large high res imagine...just something to get an idea of the station and mount.

Again, appreciate WU's availability.
Title: Re: WU - Let us know your issues
Post by: jackman on January 15, 2018, 03:29:19 PM
Oh wow, yes welcome Sean! This is a great place to check the pulse of WU and nice to have you with us. As a start the story around webcam support is lengthy going back months and perhaps for most of 2017. Here's my error message from a few minutes ago:

ftp> Connected to webcam.wunderground.com.
open webcam.wunderground.com
421 50 users (the maximum) are already logged in, sorry

Title: Re: WU - Let us know your issues
Post by: ebfletch on January 15, 2018, 03:30:34 PM
Hi, my name is Ben. I work with Sean at the Weather Underground. We were thinking of setting up a trello board so that you could see what work is in progress. What do you all think about that?
Title: Re: WU - Let us know your issues
Post by: Mapantz on January 15, 2018, 03:35:22 PM
Hello Sean.

I'm not here to slag WU off or start pointing the finger, as you've probably had a lot of that in your mail for some time. I simply just want my station working correctly again.

I don't know what your limit or rate is on accepting webcam images via FTP, but I send mine every 5 minutes. For months now, the image is either an old one, or no image shows at all. In the rare case that it is working, the timelapses just don't work. It says they're a minute long (give or take 10 seconds) and then playback just jumps through a dozen images before coming to the end of the video, which ends up being about 15 seconds.

A lot of weather data has been missing too, even though it is  working (sort of) now, the graphs have data points sometimes 20 or 30 minutes apart, and as much as 50 or 60 minutes, even though they are sent via 'Rapidfire' - it has been like this for days, now.

My PWS ID: IDORSETW12
My Email: mapantz@warehamwx.co.uk

PS: One suggestion if I may.. I would like to see 'units' mixing on our PWS page. I use (as do most Brits) °C and MPH but you only allow °C and KMH or °F and MPH, if there was a way to mix it to how we like it, that would be grand!

Kind regards.
Title: Re: WU - Let us know your issues
Post by: nincehelser on January 15, 2018, 03:40:09 PM
Webcams are #1 on my list.  None of mine have worked properly since December.

I'm using the URL method, not ftp.

Oddly, the images do get updated at times, but there seems to be no way to associate a camera with my station any longer.  If I add the camera to my station setup and then press "save", nothing happens.   :?

Thanks!
Title: Re: WU - Let us know your issues
Post by: ValentineWeather on January 15, 2018, 03:40:24 PM
One of the main issues is FTP with cameras. I no longer even try but have my own website.
 
One thing you should consider is user overload of servers don't keep allowing more users than servers can handle.

Limit ftp logins something like once every 5-10 minutes would help. Asking the community to limit FTP is a first step until software can be programmed.
 
Limit number of active cameras to each account. Make sure they are weather related cameras. Police and revoke accounts that break the rules after a warning.

I would stop URL image fetching if this is causing server slowdowns and require FTP only.

Just a few ways to help solve server issues.

 

Title: Re: WU - Let us know your issues
Post by: nincehelser on January 15, 2018, 03:42:13 PM
Hi, my name is Ben. I work with Sean at the Weather Underground. We were thinking of setting up a trello board so that you could see what work is in progress. What do you all think about that?

I'm not familiar with trello, but anything to show "work in progress" would be nice to see.
Title: Re: WU - Let us know your issues
Post by: WUpm on January 15, 2018, 03:44:56 PM
Keep the feedback coming.  I added it to the main post so all newcomers can see it, but the Trello board is https://trello.com/b/hqC0tb0u/weather-underground 

Please continue to let us know what we SHOULD be working on for you.
Title: Re: WU - Let us know your issues
Post by: casa manana on January 15, 2018, 03:45:59 PM
Gentlemen,

This new level of transparency and communications is the most welcome and positive news to come from WU in a long time.  As I’m sure you can tell from previous feedback, not knowing whether anyone at WU was “listening” has been as frustrating as the problems themselves. Giving us some acknowledgement about the issues being worked and status would be terrific.

Thank you for your commitment and good luck on the technical front.

You asked for feedback on the main issues.  For me it has been webcam stability (not just my own, but many that I follow).

Thanks again.

A 10 year + user.

KAZSEDON3

Title: Re: WU - Let us know your issues
Post by: PaulMy on January 15, 2018, 03:48:46 PM
Hi Ben,
Quote
We were thinking of setting up a trello board so that you could see what work is in progress. What do you all think about that?
Agreed, that would be nice and could answer a lot of ongoing questions.

Enjoy,
Paul
Title: Re: WU - Let us know your issues
Post by: SuperJoe on January 15, 2018, 04:06:22 PM
My biggest issue is the data from my PWS is not uploading consistently. I have a raspberry pi running the weewx software. The data is tracked  every five minutes and uploaded to WU. However, it is currently not uploading correctly.

https://www.wunderground.com/personal-weather-station/dashboard?ID=KCOLITTL149#history (https://www.wunderground.com/personal-weather-station/dashboard?ID=KCOLITTL149#history)


Joe
Title: Re: WU - Let us know your issues
Post by: gellenb on January 15, 2018, 04:06:37 PM
Thank you, this is what most of us wanted.  A way to see what issues were being addressed and how they were progressing.  One item I see missing is the API Key.  I have not tried again to put it into the app, because the referral link to test it does not work either.  www.wunderground.com/?apiref=xxxxxxxxx just takes me back to the WU home page.
Title: Re: WU - Let us know your issues
Post by: brucemac on January 15, 2018, 04:06:48 PM
The most persistent problem I have is with my webcam.  I switched from FTP to URL because of connection failures (too many users) a couple of months ago.  The URL method worked for while until the glitch where all the webcams disappeared. Now it retrieves images rarely (currently been 24 hours) and the camera is tagged as not "Active", whatever that means.  I wanted to redefine the camera but couldn't find a delete option.  So I setup a 2nd definition for the same URL and am getting the same result.

Second issue is the Android app which just recently began stopping every few minutes.  I've had to remove the widget to prevent the error popups.  I'm currently on ver 5.8, updated Nov. 29.  But the problem began on both my devices in the last 48 hours.

Finally, the website has become so slow it is unusable.  Particularly when there are significant weather events.

I'm glad someone is listening.  But it would be nice to get a response from WU Support when I contact them as well.

Bruce McClinton
Station:  KVAMAURE1
Webcams:  BruceMacCAM1, BruceMacCAM2
Title: Re: WU - Let us know your issues
Post by: WeatherNC on January 15, 2018, 04:10:03 PM
WEBCAMS!  Number one issue FTP not working.   ](*,)

Sean, So happy to see you guys are engaging with us.  Lots of frustration on our end as you know.  Two problems right now.  The first which is not a big deal but needs to be addressed.  The "Status" of my PWS can not be updated.  I go to update and it lets me edit but will not save the changes.

The other major problrm is the Webcams are down!  Whats going on with that?  They all dies off this past Friday at 11 am.  Nothing posting since then.  Please advise what the problem is and when we can expect them back.

Thank you!
John Hartlove
Title: Re: WU - Let us know your issues
Post by: saratogaWX on January 15, 2018, 04:21:45 PM
Welcome, Sean and Ben to WXForum.net.  We are very pleased to have you here for feedback and discussion regarding WeatherUnderground. 

Many of our personal weather websites use information from WeatherUnderground (API queries, History data, NEXRAD images, regional maps) and have been for many years based on the accord per John Celenza with Wunderground.   It has been a bit disheartening and frustrating to see the services decline after purchase by The Weather Company, and especially vexing to have the Wunderradio NOAA Weather Radio vanish from the service.  That caused a group of us to set up noaaweatherradio.org to replace the function.  When the demise of weather webcams was announced (then thankfully rethought/rescinded), we were even mulling over how we hobbyists could replace that.. now we don't have to!

Based on comments here (and on other weather forums), the chief problem areas are (my list, not necessarily in priority order) :
1) reliability of weather data upload, storage and query for historical results.
2) reliability/availability of webcam image upload via FTP (connection limits too low) and even URL acquisition
3) API forecast queries returning no details in the JSON
4) API forecast queries returning English text instead of selected international text
5) Regional/National map images not updating

Thanks again for your willingness to dialog with us, and I'm sure that others will have issues to add to my sparse list above.

Best regards,
Ken

WU: KCASARAT1  (since 2004)
Title: Re: WU - Let us know your issues
Post by: catdon on January 15, 2018, 05:11:59 PM
Just to get the website back to some semblance of how it used to be.... Each new design is worst than the last... I know that since the latest change, my visits are far fewer.
Title: Re: WU - Let us know your issues
Post by: CW2274 on January 15, 2018, 05:12:21 PM
Single question: Why does WU substitute Sea-Level Pressure (SLP) values for weather stations when Altimeter (ALT) pressure is the "normal" for CWOP stations?
=D> Beat me to it. Mine's always jumping between the two on your site, and when it is MSLP, it's wrong. My vote is the altimeter, or at least leave mine that way.
Title: Re: WU - Let us know your issues
Post by: ebfletch on January 15, 2018, 05:13:55 PM
Just to get the website back to some semblance of how it used to be.... Each new design is worst than the last... I know that since the latest change, my visits are far fewer.

What features do you miss? What changes do you hate most? We are very interested in making potential changes to help you all see what you really want to see.
Title: Re: WU - Let us know your issues
Post by: MonumentHillWeather on January 15, 2018, 05:23:09 PM
Just to get the website back to some semblance of how it used to be.... Each new design is worst than the last... I know that since the latest change, my visits are far fewer.
I couldn’t agree more! I loved the look of Classic Wundrground, and I’m sure it was simpler to run. Just a basic page that shows current data, historical data, and graphed data is what I like to see. But really any view works for me as long as it’s stable and reliable (i.e data is uploaded and plotted at its actual set interval, whatever that may be).

I am another vote for working on webcam stability as well. I’ve taken my cam down for now in hopes that WU Webcam stability will get better. I used the FTP method.

Thanks for letting us know you’re working on the issues, and an even bigger thanks for asking us what we think needs the most TLC!

Best,
    Matt
Title: Re: WU - Let us know your issues
Post by: Jjm457 on January 15, 2018, 05:31:21 PM
+1 WEBCAMS!  Number one issue FTP not working. 

https://www.wunderground.com/personal-weather-station/dashboard?ID=Kvaroano68#history

http://www.findu.com/cgi-bin/wxpage.cgi?FW1584
Title: Re: WU - Let us know your issues
Post by: ValentineWeather on January 15, 2018, 05:33:19 PM
Welcome, Sean and Ben to WXForum.net.  We are very pleased to have you here for feedback and discussion regarding WeatherUnderground. 

Many of our personal weather websites use information from WeatherUnderground (API queries, History data, NEXRAD images, regional maps) and have been for many years based on the accord per John Celenza with Wunderground.   It has been a bit disheartening and frustrating to see the services decline after purchase by The Weather Company, and especially vexing to have the Wunderradio NOAA Weather Radio vanish from the service.  That caused a group of us to set up noaaweatherradio.org to replace the function.  When the demise of weather webcams was announced (then thankfully rethought/rescinded), we were even mulling over how we hobbyists could replace that.. now we don't have to!

Based on comments here (and on other weather forums), the chief problem areas are (my list, not necessarily in priority order) :
1) reliability of weather data upload, storage and query for historical results.
2) reliability/availability of webcam image upload via FTP (connection limits too low) and even URL acquisition
3) API forecast queries returning no details in the JSON
4) API forecast queries returning English text instead of selected international text
5) Regional/National map images not updating

Thanks again for your willingness to dialog with us, and I'm sure that others will have issues to add to my sparse list above.

Best regards,
Ken

WU: KCASARAT1  (since 2004)

What he said also Ken is the expert.  =D>
Title: Re: WU - Let us know your issues
Post by: catdon on January 15, 2018, 05:39:54 PM
Just to get the website back to some semblance of how it used to be.... Each new design is worst than the last... I know that since the latest change, my visits are far fewer.

What features do you miss? What changes do you hate most? We are very interested in making potential changes to help you all see what you really want to see.
Simple answer is...the site the way it looked before the latest change was fine. Why is my additional station data now three rows below the temp and wind readings? Also put temp readings back to include tenths of a degree.
Title: Re: WU - Let us know your issues
Post by: ebfletch on January 15, 2018, 05:44:23 PM
Could one of the webcam users who FTP their data tell us if the issues are resolved?
Title: Re: WU - Let us know your issues
Post by: dupreezd on January 15, 2018, 05:45:28 PM
Welcome WU.
Quote
Just to get the website back to some semblance of how it used to be.... Each new design is worst than the last... I know that since the latest change, my visits are far fewer.
Make the site load much quicker. I pay for no adds, but half the time is spent loading adds in the background which is then not displayed. At least that part is working.

+1 Ken's post
Title: Re: WU - Let us know your issues
Post by: WeatherNC on January 15, 2018, 05:55:23 PM
Sean, can you at least tell us what is up with the webcams right now?  Why are they gone all of a sudden since Friday?

Thanks,
John
Title: Re: WU - Let us know your issues
Post by: daman on January 15, 2018, 05:59:16 PM
Wow welcome guy's and thank you for taking comments and showing you self lol.

My complaints are;

1. More stable PWS data updates!!
2. WU site general stability issues, Most times navigating the site things don't work the way they should!!!
Title: Re: WU - Let us know your issues
Post by: Mapantz on January 15, 2018, 06:01:43 PM
Could one of the webcam users who FTP their data tell us if the issues are resolved?

Still no image showing yet. Although, when I click 'Test' on my FTP settings page, it does come back with 'success'
Title: Re: WU - Let us know your issues
Post by: SLOweather on January 15, 2018, 06:03:17 PM
We admins had a PM from Sean a few days ago asking if it was OK for him and other WU reps to make their presence known here, looking for feedback as they work on repairing Weather Underground.

We universally accepted them with open arms, even as they were cautioned that there was a lot of discontent here.

I am pleased that, so far anyway, everyone has been welcoming and helpful.

Thanks to the WU people for reaching out, and thanks to the WXF for being accepting and helpful.
Title: Re: WU - Let us know your issues
Post by: antstrafer on January 15, 2018, 06:06:32 PM
Yeah, if you could just, get the webcams working again, that’d be great
Title: Re: WU - Let us know your issues
Post by: saratogaWX on January 15, 2018, 06:09:11 PM
Topics on weather-watch.com (Weather-Display forum), Sandaysoft.com (Cumulus forum) and Trixology.com (WeatherCat forum) have been posted so expect more feedback soon :)

+1 on SLOweather's post
Title: Re: WU - Let us know your issues
Post by: SLOweather on January 15, 2018, 06:33:38 PM
Topics on weather-watch.com (Weather-Display forum), Sandaysoft.com (Cumulus forum) and Trixology.com (WeatherCat forum) have been posted so expect more feedback soon :)

Thanks for doing that, Ken.
Title: Re: WU - Let us know your issues
Post by: gellenb on January 15, 2018, 06:43:28 PM
I've checked all three ftp servers.  All three now answer, login, and accept uploads.  I went to the Wunder Map, and it no longer loads, just a blank screen with layer settings, no map.
I've gone into my profile page, my webcams, and all show inactive at this time.
Title: Re: WU - Let us know your issues
Post by: ebfletch on January 15, 2018, 06:45:25 PM
I've checked all three ftp servers.  All three now answer, login, and accept uploads.  I went to the Wunder Map, and it no longer loads, just a blank screen with layer settings, no map.
I've gone into my profile page, my webcams, and all show inactive at this time.

the wundermap issue is being fixed now. not sure how that slipped through.
Title: Re: WU - Let us know your issues
Post by: gellenb on January 15, 2018, 06:57:09 PM
Followup to wunderground map
Map loads in Internet Explorer
Map does not load in Chrome or Firefox.  Cleared cache in FF & Chrome, still did not load.
Title: Re: WU - Let us know your issues
Post by: ConligWX on January 15, 2018, 07:01:54 PM

the wundermap issue is being fixed now. not sure how that slipped through.

Just crashed on me when i changed the Temps to °C

FTP Servers now see to accept 10000 connections to all 3 servers!
Title: Re: WU - Let us know your issues
Post by: mharr on January 15, 2018, 07:04:23 PM
Great to see you ask for the feedback, and big +1 for using the Trello board.  I often use that with my clients (I am a web/mobile software developer, and certainly gives a better level of comfort that you are working on these issues.  Of course, time will tell...

Though lots of issues with webcams have been reported on lots of forums, my biggest problem is the change for Favorites.  On the previous site, you could save a specific station as a favorite, which I and many others used to get a station close to golf course, lake, or other recreational area to get accurate information on temperature and recent rainfall.  With the latest update, favorites are now by city name, and clicking on provides a random station (usually) somewhere way across town.  Then we have to go the Change Station process to go and find the local station we desired.  Because of this, I rarely use Weather Underground anymore, and instead, track down the station owners and find their other website that they usually also post data to.

I hope you can add this to the list.

Mark
Title: Re: WU - Let us know your issues
Post by: lrosenman on January 15, 2018, 07:05:39 PM
Consistency on what/when/etc the "gold badge" means/shows up/etc.

Title: Re: WU - Let us know your issues
Post by: ebfletch on January 15, 2018, 07:08:28 PM
Great to see you ask for the feedback, and big +1 for using the Trello board.  I often use that with my clients (I am a web/mobile software developer, and certainly gives a better level of comfort that you are working on these issues.  Of course, time will tell...

Though lots of issues with webcams have been reported on lots of forums, my biggest problem is the change for Favorites.  On the previous site, you could save a specific station as a favorite, which I and many others used to get a station close to golf course, lake, or other recreational area to get accurate information on temperature and recent rainfall.  With the latest update, favorites are now by city name, and clicking on provides a random station (usually) somewhere way across town.  Then we have to go the Change Station process to go and find the local station we desired.  Because of this, I rarely use Weather Underground anymore, and instead, track down the station owners and find their other website that they usually also post data to.

I hope you can add this to the list.

Mark

I've added it to the list Mark, thanks. I'll be honest though. With so many basic stability issues, it might be a bit before we consider that. Philosophically, we want to foster more sense of community through the PWS pages. I think being able to favorite PWS stations fits that idea.
Title: Re: WU - Let us know your issues
Post by: mharr on January 15, 2018, 07:11:56 PM
I've added it to the list Mark, thanks. I'll be honest though. With so many basic stability issues, it might be a bit before we consider that. Philosophically, we want to foster more sense of community through the PWS pages. I think being able to favorite PWS stations fits that idea.
Absolutely!  I used to give/setup address to my station to friends and families, but then it gets lost when they add to Favorites and it sends them to a station a 10-15-20 miles away!

Thanks!
Title: Re: WU - Let us know your issues
Post by: gellenb on January 15, 2018, 07:12:22 PM
Something else to add, but a low priority that also may need to be rethought is the flash page.  It is working, even though it says it isn't.  And if you fix it, fix the time on it too.  Right now it's 19:09:07, but the page displays the time as 19:9:7 dropping the leading "0".
https://www.wunderground.com/swf/Rapid_Fire.swf?units=english&station=KPAMINER2 (https://www.wunderground.com/swf/Rapid_Fire.swf?units=english&station=KPAMINER2)
Title: Re: WU - Let us know your issues
Post by: TomKeffer on January 15, 2018, 07:18:03 PM
I think most of us would agree that the most desired feature is basic stability. But, here is a specific one, from a weewx user.

Switching preferences between "Metric" and "US" can cause records to simply disappear. For example,
If I set "preferences" to metric on the Weather Underground and look at his site (IPROVENC115), I get this:

2017-11-27 07:03:00,4.2,-1.4,1023.9,North,-9999,0.0,0.0,67,0.0,,,0.0,0.00,weewx-3.7.1,2017-11-27 06:03:00,
2017-11-27 07:08:00,4.1,-1.4,1023.9,NW,312,1.6,1.6,67,0.0,,,0.0,0.00,weewx-3.7.1,2017-11-27 06:08:00,
2017-11-27 07:18:00,4.1,-1.4,1023.9,North,-9999,0.0,0.0,67,0.0,,,0.0,0.00,weewx-3.7.1,2017-11-27 06:18:00,
2017-11-27 07:23:00,4.1,-1.3,1023.9,NW,326,1.6,1.6,68,0.0,,,0.0,0.00,weewx-3.7.1,2017-11-27 06:23:00,

However, if I set preferences to "US" and look at the same site, I get this:

2017-11-27 07:03:00,39.5,29.5,30.24,North,-9999,0.0,0.0,67,0.00,,,0.00,0.00,weewx-3.7.1,2017-11-27 06:03:00,
2017-11-27 07:08:00,39.4,29.4,30.24,NW,312,1.0,1.0,67,0.00,,,0.00,0.00,weewx-3.7.1,2017-11-27 06:08:00,
2017-11-27 07:13:00,39.4,29.7,30.24,NW,318,2.0,2.0,68,0.00,,,0.00,0.00,weewx-3.7.1,2017-11-27 06:13:00,
2017-11-27 07:18:00,39.4,29.4,30.24,North,-9999,0.0,0.0,67,0.00,,,0.00,0.00,weewx-3.7.1,2017-11-27 06:18:00,
2017-11-27 07:23:00,39.3,29.6,30.24,NW,326,1.0,1.0,68,0.00,,,0.00,0.00,weewx-3.7.1,2017-11-27 06:23:00,

A new record (07:13:00) appears.

For details, see this weewx-user thread (https://groups.google.com/d/msg/weewx-user/YoKGSiUpRZY/-L6ZL1wEBQAJ).

-tk
(Author of weeWX)
Title: Re: WU - Let us know your issues
Post by: saratogaWX on January 15, 2018, 07:19:48 PM
On the https://www.wunderground.com/maps/catalog/ page, the maps under "Current Conditions" are 'stale' (Jan 3, last update) and under "Health" are missing (but thumbnails show).
Title: Re: WU - Let us know your issues
Post by: ebfletch on January 15, 2018, 07:22:45 PM
@gellenb @TomKeffer I've captured your issues at https://trello.com/b/hqC0tb0u/weather-underground

Please feel free to add on if you want.
Title: Re: WU - Let us know your issues
Post by: WUpm on January 15, 2018, 07:24:00 PM
Sean, can you at least tell us what is up with the webcams right now?  Why are they gone all of a sudden since Friday?

Thanks,
John

John,

I was told the engineers had a meeting this afternoon regarding that issue, but they have only just begun to dig into it to figure out the root cause (let alone a solution) to that issue.  That said, most of the team members are watching this board and are all well aware that the webcams are a hot issue for the community right now.  The moment I can get a little more clarity on that, I will do my best to post here to let you know. 

I have noticed a number of comments from Ben and our engineers on the Trello ticket for the Webcams, and thanks for all those users from the community posting on there with their specific issues. 

Thanks for all your support of our efforts.  We really appreciate the feedback (and the criticism) , so don't hesitate to keep sending over issues you discover.

Sean
Title: Re: WU - Let us know your issues
Post by: ebfletch on January 15, 2018, 07:25:20 PM
On the https://www.wunderground.com/maps/catalog/ page, the maps under "Current Conditions" are 'stale' (Jan 3, last update) and under "Health" are missing (but thumbnails show).

Thanks saratogaWX!
Title: Re: WU - Let us know your issues
Post by: Mapantz on January 15, 2018, 07:28:48 PM
I presume rapidfire isn't working at all?
Title: Re: WU - Let us know your issues
Post by: WeatherNC on January 15, 2018, 07:36:26 PM
Rapid Fire is working here fine. For now :lol:

Just need my webcams!

https://www.wunderground.com/personal-weather-station/dashboard?ID=KNCWHISP3#history
Title: Re: WU - Let us know your issues
Post by: antstrafer on January 15, 2018, 07:41:27 PM
I run the old rapid fire screen in IE  and it has been working all along.  Kinda retro but very satisfying.

 https://www.wunderground.com/swf/Rapid_Fire.swf?station=KTXTHALI2

It only works in IE, will not work on chrome
Title: Re: WU - Let us know your issues
Post by: Mapantz on January 15, 2018, 07:42:35 PM
Rapid Fire is working here fine. For now :lol:

https://www.wunderground.com/personal-weather-station/dashboard?ID=KNCWHISP3#history

Not fully, it seems. Despite Cumulus MX sending data via Rapidfire, I am missing so many data points. It's 12:38am at the moment, I'd usually have 7 data points logged by now, instead, it's 4. 17 minutes between two points. Yesterday's had almost an hour between two data points, and quite a few at 20 and 30 minute intervals.

https://www.wunderground.com/personal-weather-station/dashboard?ID=IDORSETW12#history
https://www.wunderground.com/personal-weather-station/dashboard?ID=IDORSETW12#history/s20180115/e20180115/mdaily
https://www.wunderground.com/personal-weather-station/dashboard?ID=IDORSETW12#history/s20180113/e20180113/mdaily

Compare those with this:

https://www.wunderground.com/personal-weather-station/dashboard?ID=IDORSETW12#history/s20180101/e20180101/mdaily

You can see how much data is being missed.
Title: Re: WU - Let us know your issues
Post by: DoctorKnow on January 15, 2018, 07:42:44 PM
The nws airport sites are not reporting, but RAWS stations from MADIS are.

Also would like rapid fire back on the Wundermap, and not an "auto refresh" interval.
Title: Re: WU - Let us know your issues
Post by: ConligWX on January 15, 2018, 07:48:21 PM
I run the old rapid fire screen in IE  and it has been working all along.  Kinda retro but very satisfying.

 https://www.wunderground.com/swf/Rapid_Fire.swf?station=KTXTHALI2

It only works in IE, will not work on chrome

Chrome does not use flash, that's why it doesn't work afaik.
Title: Re: WU - Let us know your issues
Post by: ordnance1 on January 15, 2018, 07:53:08 PM
Any way you can develop WunderStation for Android?
Title: Re: WU - Let us know your issues
Post by: ValentineWeather on January 15, 2018, 07:53:55 PM
I run the old rapid fire screen in IE  and it has been working all along.  Kinda retro but very satisfying.

 https://www.wunderground.com/swf/Rapid_Fire.swf?station=KTXTHALI2

It only works in IE, will not work on chrome

Chrome does not use flash, that's why it doesn't work afaik.

I get this with Chrome so I no longer use the flash supported scripts because most won't go there.
 [ You are not allowed to view attachments ]
Title: Re: WU - Let us know your issues
Post by: Impala88 on January 15, 2018, 07:59:11 PM
Any chance of working with Ed at Ambient Weather to find a handshake between WU and VWS in order to get current conditions, 5-day forecasts and other features that stopped working for us VWS users quite a while ago?  I understand that there just might be a new URL that Ed needs to change in VWS to allow those features to work again.  Of course, it might be more complicated than that but some dialogue between both of you would be a start.
Title: Re: WU - Let us know your issues
Post by: W3DRM on January 15, 2018, 07:59:27 PM
While I applaud and am encouraged to see WU actively engaging their PWS contributors and asking for inputs for technical issues, I would also like to get something else on the table. This is in regard to our usage of WU resources such as images, graphics, data and anything else that WU collects from the thousands of worldwide PWS contributors. In the past, we have had assurances from WU representatives that we, the PWS data contributors, could use any of this information for our own needs on our webpages. Moving forward, I would like to see a public notice posted by WU on this forum and on the WU website in their policies section that clearly states that we have permission to freely use, at no cost to any PWS contributor, any and all of this PWS supplied data on our own private (non-commercial) websites. I ask for this simply because there have been many corporate and management changes made within WU that could conceivably decide that we do not have such free access to what essentially constitutes our own PWS data. We would, of course, continue to give WU credit for the content, as appropriate.
Title: Re: WU - Let us know your issues
Post by: ConligWX on January 15, 2018, 07:59:40 PM
Quote from: ValentineWeather
I get this with Chrome so I no longer use the flash supported scripts because most won't go there.

Yep, I'm on Chrome Dev, it does not play at all. then again last year Google mentioned axing Flash....

https://www.blog.google/products/chrome/saying-goodbye-flash-chrome/
Title: Re: WU - Let us know your issues
Post by: WeatherNC on January 15, 2018, 08:01:26 PM
Sean,  Thanks for the explanation about the cams.  I for one am just relieved to see you guys show up.  For so long we have been wondering in the wilderness with very little feedback.  Just knowing you guys are there and listening makes all the difference. Look forward to hearing more and seeing the fixes come along!
Thank you,

John
https://www.wunderground.com/personal-weather-station/dashboard?ID=KNCWHISP3#history
Title: Re: WU - Let us know your issues
Post by: ConligWX on January 15, 2018, 08:16:22 PM
Here is one for you guys at WU.  All the Temps around my Area at present are approx 1°C - 2°C

yet viewing a website close to me shows -15°C

And WU have given this site a Gold badge  ](*,)

Quote
About Goldstar Stations:
This is a high-quality weather station that has passed our quality control process for 5 consecutive days.

 [ You are not allowed to view attachments ]
Title: Re: WU - Let us know your issues
Post by: MonumentHillWeather on January 15, 2018, 08:31:36 PM
Could one of the webcam users who FTP their data tell us if the issues are resolved?
Under my list of webcams (I only have 1), it still show the red 'NO' as in not active. All of my settings are the same as when the cams were working, and still no webcam image is being linked to my station at call-sign KMELEEDS7. The cam ID is LeedsMECAM1.

Thanks again guys for letting us know the issues are being looked into/fixed. As others have mentioned, its frustrating when things aren't working, but even more frustrating when you can't get responses about what is going on, so to hear from you is a huge relief. Now we can know that things are being worked on!

Best,
   Matt
Title: Re: WU - Let us know your issues
Post by: antstrafer on January 15, 2018, 08:42:30 PM
While I applaud and am encouraged to see WU actively engaging their PWS contributors and asking for inputs for technical issues, I would also like to get something else on the table. This is in regard to our usage of WU resources such as images, graphics, data and anything else that WU collects from the thousands of worldwide PWS contributors. In the past, we have had assurances from WU representatives that we, the PWS data contributors, could use any of this information for our own needs on our webpages. Moving forward, I would like to see a public notice posted by WU on this forum and on the WU website in their policies section that clearly states that we have permission to freely use, at no cost to any PWS contributor, any and all of this PWS supplied data on our own private (non-commercial) websites. I ask for this simply because there have been many corporate and management changes made within WU that could conceivably decide that we do not have such free access to what essentially constitutes our own PWS data. We would, of course, continue to give WU credit for the content, as appropriate.

you are a lawyer right?
Title: Re: WU - Let us know your issues
Post by: CBXSteve on January 15, 2018, 08:44:51 PM
Aside from the obvious webcam and reliability issues that have arisen in the last several months, my main beef is what I perceive to be a ruthless drive towards profitability at the expense of your partners, us. Every one of us spends money, effort, and bandwidth in order to feed your uniquely huge network, at little (incremental) cost to you. What I expect in return, is a place to view my data, and a place where I am proud to have my neighbors and family view my data, that is well designed, professionally run, and dedicated to delivering useful weather data, not dedicated to finding the "sweet spot" of maximum profitability for WU's stockholders.  WE are part of WU's constituency group as well (or should be).

I do not consider the site well designed any more since the changes made months ago (even when it works). Instead of my station site containing most useful data on one page (to include the 10 day forecast graph), it now requires three clicks to view the 10 day forecast. The redesign seems to have been an obvious and shortsighted ploy to multiply the number of page impressions.  Using my station as an example, my visitor count has gone from hundreds a month, to often less than a hundred. I don't blame my followers, the page is no longer a useful asset.

The other day I was at a friends house loading some software on his laptop.  While there I clicked on his link to my WU PWS site, and was shocked to see that the top 60% of the screen was advertisements, and there was little useful weather data showing (even before navigating further). If that is what my non-subscriber followers are typically seeing, it's no wonder they no longer visit the site, it's just click-bait.

I am genuinely heartened that you are here asking these questions, thank you. I wish you success with the site and the bean counters.
Title: Re: WU - Let us know your issues
Post by: ebfletch on January 15, 2018, 08:54:10 PM
Aside from the obvious webcam and reliability issues that have arisen in the last several months, my main beef is what I perceive to be a ruthless drive towards profitability at the expense of your partners, us. Every one of us spends money, effort, and bandwidth in order to feed your uniquely huge network, at little (incremental) cost to you. What I expect in return, is a place to view my data, and a place where I am proud to have my neighbors and family view my data, that is well designed, professionally run, and dedicated to delivering useful weather data, not dedicated to finding the "sweet spot" of maximum profitability for WU's stockholders.  WE are part of WU's constituency group as well (or should be).

I do not consider the site well designed any more since the changes made months ago (even when it works). Instead of my station site containing most useful data on one page (to include the 10 day forecast graph), it now requires three clicks to view the 10 day forecast. The redesign seems to have been an obvious and shortsighted ploy to multiply the number of page impressions.  Using my station as an example, my visitor count has gone from hundreds a month, to often less than a hundred. I don't blame my followers, the page is no longer a useful asset.

The other day I was at a friends house loading some software on his laptop.  While there I clicked on his link to my WU PWS site, and was shocked to see that the top 60% of the screen was advertisements, and there was little useful weather data showing (even before navigating further). If that is what my non-subscriber followers are typically seeing, it's no wonder they no longer visit the site, it's just click-bait.

I am genuinely heartened that you are here asking these questions, thank you. I wish you success with the site and the bean counters.

Hey Steve, you are very insightful about why many of be decisions have been made. A longer term goal is to figure out a sustainable business model that doesn’t ruin the experience with you all. For now, we just want to get WU in a stable place again. It’s going to take some time with the small team we have. Stick with us. We want to work with you to get WU back to where it was and start to make it better again.
Title: Re: WU - Let us know your issues
Post by: ALITTLEweird1 on January 15, 2018, 08:55:34 PM
Aside from the obvious webcam and reliability issues that have arisen in the last several months, my main beef is what I perceive to be a ruthless drive towards profitability at the expense of your partners, us. Every one of us spends money, effort, and bandwidth in order to feed your uniquely huge network, at little (incremental) cost to you. What I expect in return, is a place to view my data, and a place where I am proud to have my neighbors and family view my data, that is well designed, professionally run, and dedicated to delivering useful weather data, not dedicated to finding the "sweet spot" of maximum profitability for WU's stockholders.  WE are part of WU's constituency group as well (or should be).

I do not consider the site well designed any more since the changes made months ago (even when it works). Instead of my station site containing most useful data on one page (to include the 10 day forecast graph), it now requires three clicks to view the 10 day forecast. The redesign seems to have been an obvious and shortsighted ploy to multiply the number of page impressions.  Using my station as an example, my visitor count has gone from hundreds a month, to often less than a hundred. I don't blame my followers, the page is no longer a useful asset.

The other day I was at a friends house loading some software on his laptop.  While there I clicked on his link to my WU PWS site, and was shocked to see that the top 60% of the screen was advertisements, and there was little useful weather data showing (even before navigating further). If that is what my non-subscriber followers are typically seeing, it's no wonder they no longer visit the site, it's just click-bait.

I am genuinely heartened that you are here asking these questions, thank you. I wish you success with the site and the bean counters.

Hey Steve, you are very insightful about why many of be decisions have been made. A longer term goal is to figure out a sustainable business model that doesn’t ruin the experience with you all. For now, we just want to get WU in a stable place again. It’s going to take some time with the small team we have. Stick with us. We want to work with you to get WU back to where it was and start to make it better again.

 =D> =D> =D>
Title: Re: WU - Let us know your issues
Post by: chief-david on January 15, 2018, 09:02:05 PM
I am sure by now you are getting an earful.

Things I like:
1. The layout is ok. I don't use it a lot but it works.
2. Great place to store data.
3. DON'T CHANGE THE SURFACE AND RADAR MAPS EVER!!!!!!!!!!


Things I don't like. 
1. The webcam issue. Mine has been unavailable since before Christmas.
2. Some of the maps that we use have not been changed since Jan 3.
3. The wundermap is a disaster compared to what it was.  The google map was better. What ever is being used now is at least 8 years old. I used to think it was the standard. Now it is unusable.
4. "Radar down for maintenance issue" It seems to be better now.

Things you need to know:
1. Admit that many people that supply data to you HAVE THEIR OWN WEBSITES. Let those be seen easily by other users. To find my website address-it is buried in the about section.
2. Admit when there is a problem with your servers. Post it.
3. Stop allowing Netatmo stations-their quality is just not there.
4. Realize there are other places we are sending data also.


Every time someone complains about WU- I use the phrase "It's not you, it's WU."
Title: Re: WU - Let us know your issues
Post by: ebfletch on January 15, 2018, 09:06:56 PM
We were able to fix the wundermap tonight. Somehow we broke it when we pushed a fix for the subscribed users who were still seeing ads. We’ll continue with the webcams tomorrow. Just to let you know what impact you had, webcams was not even a priority before today and now it is our top priority.
Title: Re: WU - Let us know your issues
Post by: DoctorKnow on January 15, 2018, 09:28:12 PM
EbFletch,

Thank you for your diligence, and reaching out to the users here on the forums. I know that you will get things worked out, and coming on here and being open to suggestions and criticisms shows you really do want to be the best pws site again. Now we have something to look forward to with the improving interface I am sure.
Title: Re: WU - Let us know your issues
Post by: konz on January 15, 2018, 10:48:08 PM
Just to get the website back to some semblance of how it used to be.... Each new design is worst than the last... I know that since the latest change, my visits are far fewer.

What features do you miss? What changes do you hate most? We are very interested in making potential changes to help you all see what you really want to see.

Are you sure you're not biting off more than you can chew with these questions?  A site of this magnitude might seem simple and uncomplicated, but it requires planning, process, and prioritization.  Although I'm happy for the communication and transparency, I hope you're not overcommitting.  I would think these questions would surface after the site is back to normal.
Title: Re: WU - Let us know your issues
Post by: konz on January 15, 2018, 11:00:54 PM
Sean,  Thanks for the explanation about the cams.  I for one am just relieved to see you guys show up.  For so long we have been wondering in the wilderness with very little feedback.  Just knowing you guys are there and listening makes all the difference. Look forward to hearing more and seeing the fixes come along!
Thank you,

John
https://www.wunderground.com/personal-weather-station/dashboard?ID=KNCWHISP3#history

Yes, I wholeheartedly agree.   =D>
Title: Re: WU - Let us know your issues
Post by: blizzardof78 on January 15, 2018, 11:13:06 PM
I'd like to see a fix to a) the Web camera issue and b) the Rapid Fire issue. Thank you.
Title: Re: WU - Let us know your issues
Post by: konz on January 15, 2018, 11:28:34 PM
Posted this on the Trello page too...

Data upload reliability and efficiency are the most important and pressing issues because without data input, you have no site. Sure, webcams are important, but the whole gist of the WU site is wx data.

Davis Vantage Vue ISS running weeWX 3.8.0 only 30%-70% data upload reliability.

From my wunderfixer utility in weeWX:
Date to check: 2018-01-14
Number of weeWX archive records: 288
Number of existing WU records: 191
Number of missing records from WU: 97
(33.7% missing)

Date to check: 2018-01-15 as of 2225 hrs CST
Number of weeWX archive records: 270
Number of existing WU records: 85
Number of missing records from WU: 189
(70% missing)

It could be that other members don't realize this is occurring because they're more interested in their webcams.
Title: Re: WU - Let us know your issues
Post by: KFLDUNDE8 on January 16, 2018, 12:02:49 AM
Hi Sean and Ben

I'm sure glad to see I'm back online. Thank you for your support. Thank you for sharing the site for known issues as well.

Everything is looking great again. I felt frustrated as no one ever responded to my emails from support. No communication was terrible.

Thank you again. Communication is much appreciated.

Bobie Storm Spotter

https://www.wunderground.com/personal-weather-station/dashboard?ID=KFLDUNDE8
Title: Re: WU - Let us know your issues
Post by: HeloMech on January 16, 2018, 12:58:19 AM
Thanks Eb for and team for all the effort.  I haven't seen it mentioned yet, but I have been unable to save any edits to my status notes.  The edit popup window comes up, I can change status and upon saving it the window closes and the changes are reflected on the webpage at that time.  But a refresh of the page, or a re-visit of the page shows that the status changes do not take effect.  It is that way on Firefox, Chrome, IE and Android browsers. 

Thanks again for the efforts to get WU back on track.
Title: Re: WU - Let us know your issues
Post by: dwhitemv on January 16, 2018, 01:18:46 AM
Hello Sean & Ben,

Thanks for taking the time to check in. WU has been dead-to-air for so long, I didn't know if anyone was left there. I've been a WU user since the 90s and it's still the best weather site out there.

As for issues from my view, only a couple.
Thanks again for re-connecting with the community.
Title: Re: WU - Let us know your issues
Post by: WeatherNC on January 16, 2018, 01:34:56 AM
I mentioned the status issue here and on the WU Trello board.  I think that will be lower on priority but I’ll keep asking.  I want it fixed also :???:
Title: Re: WU - Let us know your issues
Post by: PraveenC31 on January 16, 2018, 01:57:09 AM
I have a new station up since around 2 days now. Like many others the major issue I am facing is holes in the data records in the archives which make the graphs look very bad. I am using rapidfire and I see that most of the time it shows "Station reported 4 seconds ago" or so. But the data points in the table are very irregular. Some gaps are as high as an hour even though I did view the data live in between that hour.

Station ID : IBANGALO9
Title: Re: WU - Let us know your issues
Post by: Ray Proudfoot on January 16, 2018, 04:50:02 AM
PS: One suggestion if I may.. I would like to see 'units' mixing on our PWS page. I use (as do most Brits) °C and MPH but you only allow °C and KMH or °F and MPH, if there was a way to mix it to how we like it, that would be grand!

Kind regards.

I'd like to second that suggestion. I use °C, MPH and inches for rainfall so even more of a mixture.

Thank you for making contact with your many users. It's nice to see a public face to WU.
Title: Re: WU - Let us know your issues
Post by: MonumentHillWeather on January 16, 2018, 05:05:12 AM
Could one of the webcam users who FTP their data tell us if the issues are resolved?
Under my list of webcams (I only have 1), it still show the red 'NO' as in not active. All of my settings are the same as when the cams were working, and still no webcam image is being linked to my station at call-sign KMELEEDS7. The cam ID is LeedsMECAM1.

Thanks again guys for letting us know the issues are being looked into/fixed. As others have mentioned, its frustrating when things aren't working, but even more frustrating when you can't get responses about what is going on, so to hear from you is a huge relief. Now we can know that things are being worked on!

Best,
   Matt

At the moment my FTP cam is now working. It’s set to update once every 5 minutes which it’s not doing (it’s updating sporadically but usually within 20 minutes), but at least it’s working! Hasn’t worked in almost 2 months!

Keep up the great work guys!
  Matt
Title: Re: WU - Let us know your issues
Post by: Matt.j5b on January 16, 2018, 06:01:05 AM
It's excellent to see that WU wants to get things right again. For my uploads many entries were uploaded and wouldn/t be displayed on WU. his is still occurring but not as frequent as it was before. Also recently when I edit the status note it would later revert back to the old note. Thanks you for reaching out to the community.
Title: Re: WU - Let us know your issues
Post by: steepleian on January 16, 2018, 06:11:31 AM
With the old website interface it was possible to correct bad data. With the current format, it is only possible to delete it. Can the possibility to correct data be restored please.

Thank you
Title: Re: WU - Let us know your issues
Post by: Mapantz on January 16, 2018, 06:24:39 AM
My webcam is now showing (via FTP)

I still have a lot of PWS data going missing though - a rough estimate shows 50% of data uploads missing on the graphs.
Title: Re: WU - Let us know your issues
Post by: n4khq on January 16, 2018, 07:08:23 AM
Sean, Thanks for the post. You give me hope the service will be continued.  The webcams seem to go down more when users are checking for snow. I am guessing you don't have the server resources you need for the demand. One thought is limiting webcam image uploads to 10 minute intervals.
Title: Re: WU - Let us know your issues
Post by: dupreezd on January 16, 2018, 07:21:28 AM
Quote
One thought is limiting webcam image uploads to 10 minute intervals.
Also force a disconnect after an upload to prevent users from sitting on a connection. Three servers with 10000 connections, that is 30000 total. Even if it takes 1 minute per upload (should be much less), at 10 minute intervals, that allows 300000 connections. Are there that many web cams?
Title: Re: WU - Let us know your issues
Post by: noraval on January 16, 2018, 07:24:49 AM
I created an account here today to share my thoughts and experiences.

As with many others my PWS data and weather history graph is only receiving every 5-15 minutes although I can see the "last reported" refresh every 3-10 seconds.

The default temperature keeps reverting back to Fahrenheit on the 10 day forecast, very annoying..
Strangely enough this isn't an issue when using my Samsung S8 w/ chrome but I've noticed it does not save my customise settings when using my phone.

Something I'd like to see in the future is humidity on the history graph data, option to use m/s for wind and the wunderstation for Android.

I really hope the team at WU can address the problems at hand at the moment and I can appreciate the effort so far.
Title: Re: WU - Let us know your issues
Post by: SuperJoe on January 16, 2018, 08:01:02 AM
Posted this on the Trello page too...

Data upload reliability and efficiency are the most important and pressing issues because without data input, you have no site. Sure, webcams are important, but the whole gist of the WU site is wx data.

Davis Vantage Vue ISS running weeWX 3.8.0 only 30%-70% data upload reliability.

From my wunderfixer utility in weeWX:
Date to check: 2018-01-14
Number of weeWX archive records: 288
Number of existing WU records: 191
Number of missing records from WU: 97
(33.7% missing)

Date to check: 2018-01-15 as of 2225 hrs CST
Number of weeWX archive records: 270
Number of existing WU records: 85
Number of missing records from WU: 189
(70% missing)

It could be that other members don't realize this is occurring because they're more interested in their webcams.


This my exact issue.  I am running same version of weewx. And is was working fine before the server issues.

Joe
Title: Re: WU - Let us know your issues
Post by: ConligWX on January 16, 2018, 08:05:45 AM
We were able to fix the wundermap tonight. Somehow we broke it when we pushed a fix for the subscribed users who were still seeing ads. We’ll continue with the webcams tomorrow. Just to let you know what impact you had, webcams was not even a priority before today and now it is our top priority.

Ben

I think the Priority needs to be in the loss of Weather data rather than the Webcam. Weather Data is more important than Webcams.
Title: Re: WU - Let us know your issues
Post by: ConligWX on January 16, 2018, 08:08:02 AM
The default temperature keeps reverting back to Fahrenheit on the 10 day forecast, very annoying..

Yep I can verify this too.
Title: Re: WU - Let us know your issues
Post by: daman on January 16, 2018, 08:58:37 AM
We were able to fix the wundermap tonight. Somehow we broke it when we pushed a fix for the subscribed users who were still seeing ads. We’ll continue with the webcams tomorrow. Just to let you know what impact you had, webcams was not even a priority before today and now it is our top priority.

Ben

I think the Priority needs to be in the loss of Weather data rather than the Webcam. Weather Data is more important than Webcams.
I agree, Weather data should be first priority.
Title: Re: WU - Let us know your issues
Post by: zackdog on January 16, 2018, 09:00:44 AM
Even though I have two webcams trying to upload, I totally agree with Toxic.  The priority needs to be with the weather data.

Mark
Title: Re: WU - Let us know your issues
Post by: konz on January 16, 2018, 09:05:59 AM
Posted this on the Trello page too...

Data upload reliability and efficiency are the most important and pressing issues because without data input, you have no site. Sure, webcams are important, but the whole gist of the WU site is wx data.

Davis Vantage Vue ISS running weeWX 3.8.0 only 30%-70% data upload reliability.

From my wunderfixer utility in weeWX:
Date to check: 2018-01-14
Number of weeWX archive records: 288
Number of existing WU records: 191
Number of missing records from WU: 97
(33.7% missing)

Date to check: 2018-01-15 as of 2225 hrs CST
Number of weeWX archive records: 270
Number of existing WU records: 85
Number of missing records from WU: 189
(70% missing)

It could be that other members don't realize this is occurring because they're more interested in their webcams.


This my exact issue.  I am running same version of weewx. And is was working fine before the server issues.

Joe

Another addition for the beginning of 1/16/2018 @ 0732 hrs CST:
Date to check:   2018-01-16
Number of archive records:     78
Number of WU records:          11
Number of missing records:    67
(85.9% missing!!!!!)
Title: Re: WU - Let us know your issues
Post by: zackdog on January 16, 2018, 10:30:34 AM
I am using Rapid fire and this is what my graphs look like today, so far.  All of the missing dots for wind direction and gusts are missing data.

 [ You are not allowed to view attachments ]

Mark
Title: Re: WU - Let us know your issues
Post by: HeloMech on January 16, 2018, 11:09:31 AM
We were able to fix the wundermap tonight. Somehow we broke it when we pushed a fix for the subscribed users who were still seeing ads. We’ll continue with the webcams tomorrow. Just to let you know what impact you had, webcams was not even a priority before today and now it is our top priority.

Ben

I think the Priority needs to be in the loss of Weather data rather than the Webcam. Weather Data is more important than Webcams.
I agree, Weather data should be first priority.


+2
Title: Re: WU - Let us know your issues
Post by: Dr__Bob on January 16, 2018, 11:37:45 AM
The default temperature keeps reverting back to Fahrenheit on the 10 day forecast, very annoying..

Yep I can verify this too.
Ha!  I have the opposite: it keeps reverting to celsius.  I don't really mind, since celsius is also OK, but why bother having a preference page when the preferences can't be saved (even though the page proudly announces that they have been saved.)

But I agree with others that data is more important than this or webcams.
Title: Re: WU - Let us know your issues
Post by: daman on January 16, 2018, 11:50:52 AM
I noticed also I cannot save any weather stations, I click on the yellow star in there forecast page but it don't save it.
Title: Re: WU - Let us know your issues
Post by: ConligWX on January 16, 2018, 12:00:48 PM
seems like some cookie issue with WU regarding saved settings perhaps.
Title: Re: WU - Let us know your issues
Post by: sho23 on January 16, 2018, 12:08:13 PM
Thanks for the forum presence, WU staff!

Some small comments:
- The solar radiation and UV index disappears when we go to Monthly trend view. It's there for all the other modes. I think (?) that it probably should've appeared on all of them?
- The ability to select some more options for station-down warning. Our data path is through a virtual desktop, and sometimes the IT pushes an update that force restart them without bringing it back online. If I have more options for warnings, I can respond faster and get the station back up sooner.
Title: Re: WU - Let us know your issues
Post by: daman on January 16, 2018, 12:11:40 PM
seems like some cookie issue with WU regarding saved settings perhaps.
Could be.
Title: Re: WU - Let us know your issues
Post by: SLOweather on January 16, 2018, 12:11:46 PM
Any serious weather site like WU should have a way for stations to use a "precipitation year" or "water year" different than the calendar year. Depending on where you are In California and what agency is involved, we use either July 1 or October 1. It makes using archival WU data difficult.

I asked WU support about this a few years ago and was summarily shut down.

Compared to the basic usability issues you are confronting, this is rather low level, since it has never been properly addressed. Still, it should be done. 
Title: Re: WU - Let us know your issues
Post by: aulen2002 on January 16, 2018, 12:45:54 PM
My priorities

1) weather data seems to be (close) to back to normal. Graphs showing fine at the moment.
2) restored webcam functionality.

With the webcams scheduled to be removed, I switched to another free hosting site. When that decision was rescinded, i tried to switch my FTP camera to a URL camera (pointing to my other host current image), which didn't seem to work but then all the WU issues....  So, now that functionality seems to be returning it still is not functioning. I suspect it could be the second provider blocking the WU fetching, so am attempting to switch back to sending FTP to WU and have the second provider fetch the image from WU. HOWEVER at the moment WU does not seem to be saving camera setting changes (like adding camera type text field) and while now indicating a FTP camera, and accepting camera FTP uploads, clicking my camera link still takes me to the other providers image.

EDIT: and with that, it seems to have started functioning somewhat. Good work WU, quick response ;)  Image is still older than what was sent via FTP.

INOVASCO174
Title: Re: WU - Let us know your issues
Post by: dupreezd on January 16, 2018, 12:48:21 PM
WU Team.
For now until all these issues have been addressed, how about a daily update report.
In this report list issues fixed, what is currently being worked on and what is on the to-do list.

Fixed - This will let us know what can be tested and supply feed back.
Being worked on - No need for us to keep posting about this problem.
To-do - see what have been requested as features.

Thanks for working on this.
Title: Re: WU - Let us know your issues
Post by: antstrafer on January 16, 2018, 01:01:27 PM
WU Team.
For now until all these issues have been addressed, how about a daily update report.
In this report list issues fixed, what is currently being worked on and what is on the to-do list.

Fixed - This will let us know what can be tested and supply feed back.
Being worked on - No need for us to keep posting about this problem.
To-do - see what have been requested as features.

Thanks for working on this.

https://trello.com/b/hqC0tb0u/weather-underground      here ya go
Title: Re: WU - Let us know your issues
Post by: dupreezd on January 16, 2018, 01:03:50 PM
Thanks.  :-)
Title: Re: WU - Let us know your issues
Post by: WUpm on January 16, 2018, 01:09:40 PM
Small update :-)

Thank you all for the responses, the support and the feedback over the last day.  The information you have provided has been invaluable for us to research the issues that we are facing. 

As I said before, our goal is to be completely transparent.  The Trello board is a great place to get an up to date view of what is complete, what we need to do, and what we are currently working on.  Our team is small, so I do want to caution that it may seem that progress is moving slower than you would like.  That is why we are doing everything we can to focus on the issues that affect the largest percentage of our PWS owners first, and then moving onto the next and so on. 

Trello Board (now with a ticket section for you to submit your bug reports):  https://trello.com/b/hqC0tb0u/weather-underground

Here are some issues we have made progress on, and the issues that we are starting to investigate further:

1. Webcams: Some issues with webcams have been resolved, but there are more issues that have cropped up.  Our team is continuing to debug these as they arise.
2. PWS data loss:  This issue, along with webcams, continues to be one that all of you are concerned about.  We have an engineer doing an investigation on it, and hopefully will have more information by end of day today.
3. Paid account issue:  We pushed a fix that was intended to fix those of you with paid accounts that were incorrectly seeing ads.  However, it had some intended consequences so the issue is back with our developers to troubleshoot.
4. Favorites: It appears that this issue is related to our paid account issue, so our hope is that the resolution for that will fix this as well.
Title: Re: WU - Let us know your issues
Post by: Mike Fitz on January 16, 2018, 01:15:24 PM
Small update :-)

Thank you all for the responses, the support and the feedback over the last day.  The information you have provided has been invaluable for us to research the issues that we are facing. 

As I said before, our goal is to be completely transparent.  The Trello board is a great place to get an up to date view of what is complete, what we need to do, and what we are currently working on.  Our team is small, so I do want to caution that it may seem that progress is moving slower than you would like.  That is why we are doing everything we can to focus on the issues that affect the largest percentage of our PWS owners first, and then moving onto the next and so on. 

Trello Board (now with a ticket section for you to submit your bug reports):  https://trello.com/b/hqC0tb0u/weather-underground

Here are some issues we have made progress on, and the issues that we are starting to investigate further:

1. Webcams: Some issues with webcams have been resolved, but there are more issues that have cropped up.  Our team is continuing to debug these as they arise.
2. PWS data loss:  This issue, along with webcams, continues to be one that all of you are concerned about.  We have an engineer doing an investigation on it, and hopefully will have more information by end of day today.
3. Paid account issue:  We pushed a fix that was intended to fix those of you with paid accounts that were incorrectly seeing ads.  However, it had some intended consequences so the issue is back with our developers to troubleshoot.
4. Favorites: It appears that this issue is related to our paid account issue, so our hope is that the resolution for that will fix this as well.

Thank you for the updates, I'm much less frustrated knowing that the issues we've been seeing for the past many months are being actively worked on.  :)
Title: Re: WU - Let us know your issues
Post by: n4khq on January 16, 2018, 01:16:18 PM
Welcome WU.
Quote
Just to get the website back to some semblance of how it used to be.... Each new design is worst than the last... I know that since the latest change, my visits are far fewer.
Make the site load much quicker. I pay for no adds, but half the time is spent loading adds in the background which is then not displayed. At least that part is working.

+1 Ken's post
At https://www.wunderground.com/webcams/signup.html, page my webcam for KGADAHLO8 said my webcam was active but my PWS said the webcam was not active. I did manage to get 1 our of 4 tries of a FTP test from my DLink  DCS-7010L webcam to Test OK. Now I am no longer active on the signup page. Thanks for the help
Title: Re: WU - Let us know your issues
Post by: daman on January 16, 2018, 01:17:45 PM
Yes thank you  UU
Title: Re: WU - Let us know your issues
Post by: iaflyer on January 16, 2018, 03:13:51 PM
Thank you for coming here are asking the community what we think needs fixing, very helpful.

My concern: sometimes in the past, my weather station hasn't been appearing the map of "available stations" from what I presume is a data problem. However, I've had no feedback what that is it - is it data drop outs, temperature errors, pressure errors? If there was just a simple line about why our data is getting thrown out, and is not acceptable that would be great. Perhaps we don't know what the problem is and we can't fix it.

(https://i.imgur.com/Vcz4SsZ.png)
Title: Re: WU - Let us know your issues
Post by: Rychu on January 16, 2018, 03:20:09 PM
I run the old rapid fire screen in IE  and it has been working all along.  Kinda retro but very satisfying.
 https://www.wunderground.com/swf/Rapid_Fire.swf?station=KTXTHALI2
It only works in IE, will not work on chrome

In the web browser Microsoft EDGE also works ...
Title: Re: WU - Let us know your issues
Post by: konz on January 16, 2018, 03:28:35 PM
Thank you for coming here are asking the community what we think needs fixing, very helpful.

My concern: sometimes in the past, my weather station hasn't been appearing the map of "available stations" from what I presume is a data problem. However, I've had no feedback what that is it - is it data drop outs, temperature errors, pressure errors? If there was just a simple line about why our data is getting thrown out, and is not acceptable that would be great. Perhaps we don't know what the problem is and we can't fix it.

(https://i.imgur.com/Vcz4SsZ.png)

It appears to me that one MAJOR issue is the fact that when someone makes a change or update to their site, it isn't saved as expected.  After reviewing this thread and the Trello, it appears that these items, among others, are directly affected and possibly related:

Status changes/updates
Favorite changes
Changes to maps
Missing maps
Changes to webcam
Changes to webcam/station association
Adds incorrectly showing for paid members
My PWS symbol is showing as a dashed circle, even though it's been up for weeks.

Whatever the state a user's PWS was in pre-apocalypse (I say that in jest), is the state in which they're stuck at and can't make updates from.
Title: Re: WU - Let us know your issues
Post by: rormeister on January 16, 2018, 03:46:48 PM
Sean, Ben & Co, thanks for taking the reins. @konz has pretty well summarized the issues I’ve been struggling with for weeks. Hope you’re all successful resolving these gremlins.

Fair winds!


It appears to me that one MAJOR issue is the fact that when someone makes a change or update to their site, it isn't saved as expected.  After reviewing this thread and the Trello, it appears that these items, among others, are directly affected and possibly related:

Status changes/updates
Favorite changes
Changes to maps
Missing maps
Changes to webcam
Changes to webcam/station association
Adds incorrectly showing for paid members
My PWS symbol is showing as a dashed circle, even though it's been up for weeks.

Whatever the state a user's PWS was in pre-apocalypse (I say that in jest), is the state in which they're stuck at and can't make updates from.
Title: Re: WU - Let us know your issues
Post by: ValentineWeather on January 16, 2018, 04:59:18 PM
I am using Rapid fire and this is what my graphs look like today, so far.  All of the missing dots for wind direction and gusts are missing data.

 [ You are not allowed to view attachments ]

Mark

I noticed timeline on data received is much larger than normal also sometimes 17 minutes apart with data. This is something new because rapid fire is almost continuous connection. I had my data uploads set at 15 minutes because rapid fire took care of it.
Title: Re: WU - Let us know your issues
Post by: ValentineWeather on January 16, 2018, 06:30:56 PM
I am using Rapid fire and this is what my graphs look like today, so far.  All of the missing dots for wind direction and gusts are missing data.

 [ You are not allowed to view attachments ]

Mark

I noticed timeline on data received is much larger than normal also sometimes 17 minutes apart with data. This is something new because rapid fire is almost continuous connection. I had my data uploads set at 15 minutes because rapid fire took care of it.

I upped my data feeds to 3 minutes and graphs look normal again. Apparently Rapid Fire something isn't working right for storing data. It works but doesn't store like it use too.
Title: Re: WU - Let us know your issues
Post by: Mapantz on January 16, 2018, 06:48:56 PM
I upped my data feeds to 3 minutes and graphs look normal again. Apparently Rapid Fire something isn't working right for storing data. It works but doesn't store like it use too.

I thought id try that. I disabled rapidfire in Cumulus MX and set it to 3 minutes. It made no difference for me!  The last data point shown is 11:08pm. It's currently 11:48pm
Title: Re: WU - Let us know your issues
Post by: ValentineWeather on January 16, 2018, 07:00:44 PM
I upped my data feeds to 3 minutes and graphs look normal again. Apparently Rapid Fire something isn't working right for storing data. It works but doesn't store like it use too.

I thought id try that. I disabled rapidfire in Cumulus MX and set it to 3 minutes. It made no difference for me!  The last data point shown is 11:08pm. It's currently 11:48pm

You are right I just checked again and slowed way down. You can see where it was working just prior better.
https://www.wunderground.com/personal-weather-station/dashboard?ID=KNEVALEN3
Title: Re: WU - Let us know your issues
Post by: benay ra'am on January 16, 2018, 07:03:48 PM
Just click on my Signature Links and you'll see the Reporting random plotting time, sometimes it's really out of wack. KNCKENY6 is my Acurite and KNCKENL7 is my Davis :evil: ......................
Title: Re: WU - Let us know your issues
Post by: Intheswamp on January 16, 2018, 07:14:39 PM
@WUpm WUpm/Sean, folks have voiced a lot of issues for you to work out.  I kind of gave up on WU a good while back in regards to stressing over my data getting cattywampus on the WU website...I'd offer it up and if you wanted it you'd use it or not use it.  I did go from rapidfire to 5 minute (I think it is five) due to it not really mattering since the data was getting messed up anyhow.  My PWS is still on WU to the best of my knowledge. 
I do hope that you get things squared away...WU had a lot of potential at one time and hopefully ya'll can straighten it out and make it better than it's ever been.

I do have a rather important question, though.  Were you ever "William" in another life????
And, if not, (ok, this is two questions) ya'll didn't get rid of him did you?  I can't see how WU can exist without William!!!   He's kind of like the chrome hood ornament on an old 1960 baby blue Rambler Deluxe I once owned...it just wouldn't have been the same without it!  ;)
Title: Re: WU - Let us know your issues
Post by: Mapantz on January 16, 2018, 07:22:06 PM
You are right I just checked again and slowed way down. You can see where it was working just prior better.
https://www.wunderground.com/personal-weather-station/dashboard?ID=KNEVALEN3

It has started a fresh day (midnight rollover) and now my graphs have plots every 6 minutes. *insert twilight zone music here*  :lol:

https://www.wunderground.com/personal-weather-station/dashboard?ID=IDORSETW12#history

Well... 6..6..6..7

Better than 17..20..30..50
Title: Re: WU - Let us know your issues
Post by: ValentineWeather on January 16, 2018, 07:23:28 PM
Just click on my Signature Links and you'll see the Reporting random plotting time, sometimes it's really out of wack. KNCKENY6 is my Acurite and KNCKENL7 is my Davis :evil: ......................

You're signature links are empty. You should have a blue globe.
Title: Re: WU - Let us know your issues
Post by: jpk1018 on January 16, 2018, 08:13:47 PM
Still getting this with the webcam FTP 421 50 users (the maximum) are already logged in, sorry 6:15 mt

john
Title: Re: WU - Let us know your issues
Post by: antstrafer on January 16, 2018, 10:22:22 PM
Weather Underground Cam:   2018-01-16 21:18:57 Error: Remote host has closed the connection.
Title: Re: WU - Let us know your issues
Post by: NanoWx on January 17, 2018, 12:02:07 AM
More of a long standing, and possibly somewhat rare annoyance. See: http://www.wxforum.net/index.php?topic=31630.msg316905
The issue occurs whether the the dashboard, or WxDisplayHistory.asp are used. For example, 16Jan2018, for KORCONDO1, TMax is shown as 46.2, yet 46.1 is highest temperature in the detailed records (Table on the dashboard, or graphspan=day for WxDisplayHistory.asp).
Issue could be related to WxDisplayHistory.asp returning incomplete sets of records for a query, which while worst during the recent cloud 'episode' could be a long-standing defect.
Title: Re: WU - Let us know your issues
Post by: Felix1 on January 17, 2018, 03:07:36 AM
Yesterday (1/16/2018) I thought maybe the webcam issues were well on the way to being solved since that was reportedly the Tiger Team's #1 priority. I started the day with no FTP upload failures being reported and my webcam images were showing up within ~15 minutes of submittal. And by late afternoon, the lag was down to half of that, sometimes less.


So I get up early this morning (EST) expecting to see Cam1 showing some snow on the ground since the first flurries moved in a little after midnight. And what to I find? Nothing!!! The most recent image WU has posted was a little after 11 pm before the snow started falling.


My personal weather website has nice multi-camera time lapse video of the the ground snow getting deeper but looking at my WU page image, you'd have no idea it had even started snowing. Yet still no FTP errors. Apparently WU is getting the images OK, it's just that they aren't being displayed on the webpage.


I gotta tell you Sean & Ben & the rest of the Tiger Team members, if this is your top priority and apparently can't be fixed relatively quickly (or even the underlying problems identified), it's going to be a daunting task to bring this 1994 software up to today's expectations. I hope you guys/gals are permanent party (as opposed to outsourced troubleshooters/fixers) and in for the long haul.
Title: Re: WU - Let us know your issues
Post by: Mapantz on January 17, 2018, 06:38:49 AM
I'm not sure what is going on now, but there's an issue with wind speeds.

https://www.wunderground.com/personal-weather-station/dashboard?ID=IDORSETW12#history

It says my highest gust is 60 km/h - which is correct, but the graph doesn't show it. It also says my highest wind speed is 55 km/h, but that's impossible, I have never recorded a wind speed that high, since owning the station.

The only comfort I can take from this, is that I have to accept that things get worse before they get better?!
Title: Re: WU - Let us know your issues
Post by: ConligWX on January 17, 2018, 06:47:08 AM
The only comfort I can take from this, is that I have to accept that things get worse before they get better?!

I'm not going to visit WU at present as it just makes you find more issue, which are most likely related and until these are fixed, there's more to life than looking at broken data every hour...
Title: Re: WU - Let us know your issues
Post by: ValentineWeather on January 17, 2018, 06:52:22 AM
I have a feeling the new crew is overwhelmed and under staffed by the complexity of running such a enormous data heavy website.
Until they have a full understanding exactly how its put together it won't get much better especially if they lost original programmers, this process will take time and a lot of effort.

Title: Re: WU - Let us know your issues
Post by: ConligWX on January 17, 2018, 07:16:59 AM
I have a feeling the new crew is overwhelmed and under staffed by the complexity of running such a enormous data heavy website.

Indeed...
Title: Re: WU - Let us know your issues
Post by: antstrafer on January 17, 2018, 07:27:43 AM
I have a feeling the new crew is overwhelmed and under staffed by the complexity of running such a enormous data heavy website.
Until they have a full understanding exactly how its put together it won't get much better especially if they lost original programmers, this process will take time and a lot of effort.

lot of money

Updated: 11:14 AM GMT on January 17, 2018 (1 hour ago) webcam
Title: Re: WU - Let us know your issues
Post by: edje1205 on January 17, 2018, 08:19:34 AM
Hello, good idea starting this Topic !

Google Search Console gives me a ton of server/site errors 503,404/ not found since months; i.e.:

http://www.weersverwachtingen.eu/clientraw/wd-ajax-ml/wxwuhistory.php?ID=rzkfpxtzomgokbqc&month=10&day=4&year=2020&units=B&mode=4
http://www.weersverwachtingen.eu/clientraw/wd-ajax-ml/wxwuhistory.php?ID=pspuklgeykqcop&month=6&day=6&year=2017&units=E&mode=5
http://www.weersverwachtingen.eu/clientraw/wd-ajax-ml/wxwuhistory.php?ID=ykmrtsxcebd&month=6&day=13&year=2016&units=B&mode=4

I'm on INHOOSTZ1 since 2004 the only right one is:
http://www.weersverwachtingen.eu/clientraw/wd-ajax-ml/wxwuhistory.php?ID=INHOOSTZ1&month=10&day=4&year=2017&units=B&mode=4

Googles Search Console assures me: There are currently no security issues with the content of your site.

No idea where this data comes from.

Thank you !
Title: Re: WU - Let us know your issues
Post by: ConligWX on January 17, 2018, 08:28:36 AM
I'm not quite sure how or what WU can do for your own website calling a URL  with a Station ID of: pspuklgeykqcop or rzkfpxtzomgokbqc or ykmrtsxcebd when they obviously don't exist.

looks like Googlebot is scraping from other WU pages for those IDs.  do people actually search "google" for a Weather Station site's history, rather than goto the website to start with and then click on the Weather history link?

I've check my Google Search Console to my Site (running Saratoga template) from main url, and have no issues with WU history.


Hello, good idea starting this Topic !

Google Search Console gives me a ton of server/site errors 503,404/ not found since months; i.e.:

http://www.weersverwachtingen.eu/clientraw/wd-ajax-ml/wxwuhistory.php?ID=rzkfpxtzomgokbqc&month=10&day=4&year=2020&units=B&mode=4
http://www.weersverwachtingen.eu/clientraw/wd-ajax-ml/wxwuhistory.php?ID=pspuklgeykqcop&month=6&day=6&year=2017&units=E&mode=5
http://www.weersverwachtingen.eu/clientraw/wd-ajax-ml/wxwuhistory.php?ID=ykmrtsxcebd&month=6&day=13&year=2016&units=B&mode=4

I'm on INHOOSTZ1 since 2004 the only right one is:
http://www.weersverwachtingen.eu/clientraw/wd-ajax-ml/wxwuhistory.php?ID=INHOOSTZ1&month=10&day=4&year=2017&units=B&mode=4

Googles Search Console assures me: There are currently no security issues with the content of your site.

No idea where this data comes from.

Thank you !
Title: Re: WU - Let us know your issues
Post by: rormeister on January 17, 2018, 08:42:31 AM
I've been pushing data to WU for 2 years now (I know...a noob), but the wind max values have never been totally accurate on the graph since the day I started. I figured close enough for government work would suffice.

I'm not sure what is going on now, but there's an issue with wind speeds.

https://www.wunderground.com/personal-weather-station/dashboard?ID=IDORSETW12#history

It says my highest gust is 60 km/h - which is correct, but the graph doesn't show it. It also says my highest wind speed is 55 km/h, but that's impossible, I have never recorded a wind speed that high, since owning the station.

The only comfort I can take from this, is that I have to accept that things get worse before they get better?!
Title: Re: WU - Let us know your issues
Post by: daman on January 17, 2018, 08:50:16 AM

I gotta tell you Sean & Ben & the rest of the Tiger Team members, if this is your top priority and apparently can't be fixed relatively quickly
The point is it's not there top priority and it should not be, WU is about weather data not web cams things will get fix when they get fixed.
Title: Re: WU - Let us know your issues
Post by: sinan0310 on January 17, 2018, 09:35:45 AM
Daily record table does not show right wind and wind gust, It was 61 km and now It is 51 km
Title: Re: WU - Let us know your issues
Post by: NanoWx on January 17, 2018, 11:45:15 AM
Precip, discrepancies w/ cwop.  KORHEPPN4 is cwop D5434.
www.wunderground.com/weatherstation/WXDailyHistory.asp?ID=KORHEPPN4...
  returns (leaving out the header)
2018-1-1,25.1,24.0,23.0,24.0,23.0,21.0,94,93,93,30.70,30.46,5,2,6,0.00
2018-1-2,23.2,22.7,22.1,22.0,21.0,20.0,94,93,93,30.74,30.55,3,1,4,0.00
2018-1-3,24.2,23.2,22.3,23.0,21.8,21.0,94,94,93,30.54,30.40,0,0,1,0.00
2018-1-4,27.8,25.3,22.8,27.0,23.7,21.0,95,94,94,30.38,30.28,1,0,2,0.00
2018-1-5,36.3,31.2,26.1,36.0,27.7,25.0,97,96,95,30.29,30.22,8,2,14,0.00
2018-1-6,43.7,39.1,34.4,38.0,33.9,30.0,97,81,70,30.33,30.23,13,8,16,0.00
2018-1-7,47.2,41.8,36.5,35.0,33.2,32.0,86,74,60,30.23,30.04,13,5,15,0.00
2018-1-8,50.7,41.7,32.6,35.0,32.0,30.0,93,74,52,29.98,29.76,17,7,21,0.00
2018-1-9,36.8,36.8,36.8,30.0,30.0,30.0,77,77,77,29.83,29.83,10,10,13,0.00
2018-1-10,43.2,31.9,31.9,27.0,27.0,27.0,82,82,82,30.11,29.91,12,3,21,0.02
2018-1-11,47.9,44.1,40.3,41.0,37.0,34.0,81,78,76,30.09,29.82,27,11,34,0.04
2018-1-12,47.8,45.0,42.2,35.0,34.2,33.0,73,67,59,30.43,30.26,8,7,10,0.00
2018-1-13,60.2,46.0,46.0,32.0,32.0,32.0,59,59,59,30.48,30.40,16,13,22,0.00
2018-1-14,34.9,32.0,31.6,31.0,30.5,30.0,94,94,94,30.43,30.38,4,0,7,0.00
2018-1-15,34.8,32.6,32.4,32.0,31.7,31.0,96,96,96,30.37,30.17,7,3,8,0.00
2018-1-16,48.4,41.1,33.7,39.0,36.0,32.0,97,83,69,30.37,30.22,11,4,13,0.22
2018-1-17,45.8,43.0,40.2,35.0,33.5,32.0,76,71,67,30.27,30.13,15,8,26,0.00

http://mesowest.utah.edu/cgi-bin/droman/time_chart_dyn.cgi?stn=d5434&unit=0&hours=392&past=0&day1=01&month1=01&year1=2018&hour1=07&time=LOCAL&var=P24I
  produces a chart that shows there was precip during the 6th, and 8th - 10th.
While wu table only showed precip during the 10th. For the month through the 16th, wu tallied 0.28", yet 0.54 is what the cwop chart shows.
Title: Re: WU - Let us know your issues
Post by: NanoWx on January 17, 2018, 11:50:13 AM
,,,
Until they have a full understanding exactly how its put together it won't get much better especially if they lost original programmers, ...
Depends on how good the originals were about leaving documentation, or at least breadcrumbs, to be able to track down intent.
Title: Re: WU - Let us know your issues
Post by: ConligWX on January 17, 2018, 11:53:48 AM
While wu table only showed precip during the 10th. For the month through the 16th, wu tallied 0.28", yet 0.54 is what the cwop chart shows.

This is all because WU has been loosing data whilst they suffered multiple issues over the last few months. Unless you have Weewx (wunderfixer) and can resend data back to WU, I guess you will have missing data like the rest of us.
Title: Re: WU - Let us know your issues
Post by: ConligWX on January 17, 2018, 11:56:02 AM
Depends on how good the originals were about leaving documentation, or at least breadcrumbs, to be able to track down intent.
And is also dependent on, whether WU refilled the fire Extinguishers from the last outage  \:D/
Title: Re: WU - Let us know your issues
Post by: Felix1 on January 17, 2018, 01:08:14 PM

The point is it's not there top priority and it should not be, WU is about weather data not web cams things will get fix when they get fixed.



Au contraire Senior Contributor. I call your attention to Reply #68 in this thread: "We were able to fix the wundermap tonight. Somehow we broke it when we pushed a fix for the subscribed users who were still seeing ads. We’ll continue with the webcams tomorrow. Just to let you know what impact you had, webcams was not even a priority before today and now it is our top priority."


Emphasis mine.


Now I agree with you that data preservation should be high on the priority list but the question was asked early on what people wanted fixed first and it was webcams overwhelmingly. That's a hot button issue which brought lots of lurkers out of the shadows. Plus I think WU data preservation wasn't at the forefront since most of us archive our own weather data before it ever gets sent to WU or any of the other agencies. If WU went away tomorrow, I'm certainly not going to lose 20+ years of station data since it's all redundantly backed up. And if someone wants it for research, they'll go to my website; they won't depend upon WU which has already demonstrated there are no sacred cows when it comes to making a buck. Look at the other popular parts of the website which just went away with no dialog with the users. Poof.


BTW, "there" = "their" I presume?

Title: Re: WU - Let us know your issues
Post by: daman on January 17, 2018, 01:31:53 PM

The point is it's not there top priority and it should not be, WU is about weather data not web cams things will get fix when they get fixed.



Au contraire Senior Contributor. I call your attention to Reply #68 in this thread: "We were able to fix the wundermap tonight. Somehow we broke it when we pushed a fix for the subscribed users who were still seeing ads. We’ll continue with the webcams tomorrow. Just to let you know what impact you had, webcams was not even a priority before today and now it is our top priority."


Emphasis mine.


Now I agree with you that data preservation should be high on the priority list but the question was asked early on what people wanted fixed first and it was webcams overwhelmingly. That's a hot button issue which brought lots of lurkers out of the shadows. Plus I think WU data preservation wasn't at the forefront since most of us archive our own weather data before it ever gets sent to WU or any of the other agencies. If WU went away tomorrow, I'm certainly not going to lose 20+ years of station data since it's all redundantly backed up. And if someone wants it for research, they'll go to my website; they won't depend upon WU which has already demonstrated there are no sacred cows when it comes to making a buck. Look at the other popular parts of the website which just went away with no dialog with the users. Poof.


BTW, "there" = "their" I presume?
I know what they said along with weather data that is top priority. Weather data not web cam data. :roll:
Title: Re: WU - Let us know your issues
Post by: azchrisf on January 17, 2018, 02:39:10 PM
I'd like to see support for the Purpleair sensor values on your Weather Station page.
And support for Davis additional temp/hum sensors like you do the Soil/Leaf sensors.
Title: Re: WU - Let us know your issues
Post by: jquagga on January 17, 2018, 03:11:42 PM
Well I think everyone else has commented on my list of short term, please fix this now issues.  I think my questions now (which you might not be able to answer) are, how did you get into this situation and what are WU's long term plans for keeping this from happening again / the future?

I've used WU for what seems like forever and you were great until you weren't.  Pages didn't load, the mobile apps locked up, or started showing ads (which I'm a paying subscriber) so I started going elsewhere.  I'm a recent PWS owner / data provider starting this month and I came into it during the "your data has not posted, giving up" phase.  At the moment, it seems like WU is acknowledging receipt of everything but only posting say, every other record.  I send in every 5 minutes; WU seems to only get every 10 minutes or so.  I can use wunderfixer to repost but even that takes multiple runs to get the data in there.  The major website issues seem to be better so I can at least get to data.  I don't have or look at webcams on the site so am out of the loop if they're working or not. 

I get the overall sense that the AWS "Meltdown" reboots were the straw that really broke something that wasn't being as maintained as it should.  You have a plan for triage, but I don't know why it was let to get to this point.  Does management know the state of things?  Are they willing to comment on them (because this wxforum post seems to be the only place there is discussion of the problems)?  Is management planning on giving the resources now and long term to fix this?  What's the plan for the future?  What does "Migration to a new sensor data ingestion platform" mean for those of us providing data?  That coupled with "redesign for performance, stability, etc ..." kinda sounds like "yeah, we're just going to have to rebuild everything".  That doesn't sound like something that can be done overnight ...

Normally when companies have issues like this there is a blog post or etc from someone of authority to say "X Y and Z happened'.  We're going to fix it with "A B and C" and our long term plans are "1 2 3". 

I can't speak for anyone else here (this is only my first post here!) but I really like your service as it was.  If you can get back to that, you'd have a paying subscriber and you'd be my primary source of weather data and where I send people who want to look at the weather in our backyard.  But I'm worried.  I guess we will see what happens.  Good luck!
Title: Re: WU - Let us know your issues
Post by: noraval on January 17, 2018, 03:37:32 PM

I gotta tell you Sean & Ben & the rest of the Tiger Team members, if this is your top priority and apparently can't be fixed relatively quickly
The point is it's not there top priority and it should not be, WU is about weather data not web cams things will get fix when they get fixed.

I 100% agree, I do not see why people are making this out to be the top priority but maybe it is because I don't have one.  :roll:
Title: Re: WU - Let us know your issues
Post by: n4khq on January 17, 2018, 05:19:43 PM
The hosting of my PWS was a service for which I have paid nothing. I hope WU (IBM) is making money from web traffic and will/can continue the service. It is probably going to take a large investment for equipment upgrades to get everything working. When it comes to technology, I don't think many companies upgrade their servers before you sell the farm. I appreciate Sean and Ben posting here and working to fix what they can. I would not be surprised if it was easier to build a new and modern portal than patching what they have inherited.
Title: Re: WU - Let us know your issues
Post by: WUpm on January 17, 2018, 05:34:56 PM
Just wanted to hop in and give an update to you guys. 

- Rapidfire should be more stable now, so please let us know if you have any issues with it going forward.
- Paid subscribers should no longer see ads.  We made a fix that caused unforeseen consequences, but we have since worked through it and believe that the issue has been completely resolved. 

I completely understand the concern some users have had over our priorities (webcam vs data).  Both those items have been at the top of our priority list.  Webcams are definitely a feature that many users care about very strongly, as we quickly found the last few days in soliciting opinions from the forum.  That has not caused us to lose sight of the PWS data issues.

As for the PWS data issues, it is complex, and our goal is to get it to a "good enough" state; to alleviate the immediate issues.  Our long term solution (which may take through Q2) is a much more modern and robust solution that will be substantially better than what we currently have.

Again, thanks so much for your criticism, your feedback, and your engagement.  This process is not going to be easy, or fast, but we have a small team of passionate engineers who are doing all they can for a product they also care deeply about.

Sean
Title: Re: WU - Let us know your issues
Post by: azchrisf on January 17, 2018, 05:50:09 PM

The point is it's not there top priority and it should not be, WU is about weather data not web cams things will get fix when they get fixed.



Au contraire Senior Contributor. I call your attention to Reply #68 in this thread: "We were able to fix the wundermap tonight. Somehow we broke it when we pushed a fix for the subscribed users who were still seeing ads. We’ll continue with the webcams tomorrow. Just to let you know what impact you had, webcams was not even a priority before today and now it is our top priority."


Emphasis mine.


Now I agree with you that data preservation should be high on the priority list but the question was asked early on what people wanted fixed first and it was webcams overwhelmingly. That's a hot button issue which brought lots of lurkers out of the shadows. Plus I think WU data preservation wasn't at the forefront since most of us archive our own weather data before it ever gets sent to WU or any of the other agencies. If WU went away tomorrow, I'm certainly not going to lose 20+ years of station data since it's all redundantly backed up. And if someone wants it for research, they'll go to my website; they won't depend upon WU which has already demonstrated there are no sacred cows when it comes to making a buck. Look at the other popular parts of the website which just went away with no dialog with the users. Poof.


BTW, "there" = "their" I presume?

In the back of my mind I think this all is just damage control by WU, saying they are fixing this and that, they are on it, etc. - when in reality nothing is really getting done. Old corporate trick.

I hope I'm not proven right.
Title: Re: WU - Let us know your issues
Post by: TJHuot on January 17, 2018, 06:10:28 PM
As a contributor and uploader for many years. 2004-2008 in Santa Fe, NM and from 2010 to present in Catonsville (Baltimore area) MD, I have been extremely disappointed in the fact that I have not had any kind of response to my support emails over the last few months. This morning I looked at my weather data from KMDCATON5 and I see a couple of bogus entries. It appears from those entries that the high temp today at 5 am was 77 degrees. I tried to edit out the bad entries and nothing happens. I know this did not come from my weather station as I went to the local data, and there were no such errors. I have many other concerns, but the fact that my data is being corrupted up there bothers me tremendously. If something doesn't happen soon to correct this and many other issues soon, I may just go local and quit contributing data to your site. I have copied and highlighted the obviously erroneous entries in the PDF attached.
 [ You are not allowed to view attachments ]
Title: Re: WU - Let us know your issues
Post by: konz on January 17, 2018, 07:10:14 PM
While wu table only showed precip during the 10th. For the month through the 16th, wu tallied 0.28", yet 0.54 is what the cwop chart shows.

This is all because WU has been loosing data whilst they suffered multiple issues over the last few months. Unless you have Weewx (wunderfixer) and can resend data back to WU, I guess you will have missing data like the rest of us.

The Davis WeatherLink software will also upload missing data to WU using a date range - but you need a Davis PWS.
Title: Re: WU - Let us know your issues
Post by: TJHuot on January 17, 2018, 08:01:02 PM
I have a Davis PWS, and may be able to upload from there. I didn't realize that I could link to WU from the Davis software. I will look into it. Otherwise, I have been using an old product called Virtual Weather from Ambient to continuously upload. That software has been abandoned for quite some time but seems to run OK on an old laptop that I upgraded to Windows 10.
Title: Re: WU - Let us know your issues
Post by: TJHuot on January 17, 2018, 08:07:49 PM
Actually, if they could remove the two bad records it would be fine since my upload was every 15 minutes. All of the 15-minute records are fine. The two bad records can't be deleted by me. If I could delete them the way I used to be able to I would.
Title: Re: WU - Let us know your issues
Post by: konz on January 17, 2018, 08:52:25 PM
Just wanted to hop in and give an update to you guys. 
.
.
.
Again, thanks so much for your criticism, your feedback, and your engagement.  This process is not going to be easy, or fast, but we have a small team of passionate engineers who are doing all they can for a product they also care deeply about.

Sean

You're welcome.  Thank you, too, Sean. 
Title: Re: WU - Let us know your issues
Post by: ValentineWeather on January 17, 2018, 09:01:56 PM
Just wanted to hop in and give an update to you guys. 
.
.
.
Again, thanks so much for your criticism, your feedback, and your engagement.  This process is not going to be easy, or fast, but we have a small team of passionate engineers who are doing all they can for a product they also care deeply about.

Sean

You're welcome.  Thank you, too, Sean.

Same here Sean, thanks  . I know you have a big endeavor ahead.
BTW looks like rapid Fire data is populating better.   =D>
Title: Re: WU - Let us know your issues
Post by: ebfletch on January 18, 2018, 12:24:47 AM
Hey guys, just wanted to clarify one thing. I chose my words poorly in an earlier post. Getting webcams functional became A top priority and still is (see our trello board). Modernizing our data ingestion platform has been a top priority for more than a year and we intend to migrate the PWS network there. It is the investment that we made to solve the many data consistency and service reliability issues you all have seen and to better position WU to support the many different types of IoT sensors on the horizon.
Title: Re: WU - Let us know your issues
Post by: WSWeather on January 18, 2018, 01:03:03 AM
All due respect, but none of that means much if the website remains so chronically broken.  Unless the point is to just sell the data, which is pretty much what it looks like.

When are you going to get the basic functionality of the website working?  It's been a hot mess for months now.
Title: Re: WU - Let us know your issues
Post by: catdon on January 18, 2018, 02:14:00 AM
It just seems that many of these problems croped up when the website  was redesigned for the millionth time....am I right? So simple answer is go back to previous design if possible?
Title: Re: WU - Let us know your issues
Post by: ConligWX on January 18, 2018, 02:37:50 AM
Unless the point is to just sell the data, which is pretty much what it looks like.

Selling data is one thing, Selling broken data is another  :roll:
Title: Re: WU - Let us know your issues
Post by: noraval on January 18, 2018, 06:33:18 AM
I understand this would be a very low priority at this but thought I would mention it here. The Android app widget has been unresponsive for a few days now, any one else have this issue?
Title: Re: WU - Let us know your issues
Post by: ConligWX on January 18, 2018, 09:05:47 AM
The Android app widget has been unresponsive for a few days now, any one else have this issue?

I cant say I have noticed, its been working pretty well considering the outages.
Title: Re: WU - Let us know your issues
Post by: 92merc on January 18, 2018, 10:17:57 AM
Our Saratoga templates use two graphics at the top of most of our pages.  This one is working again:

http://icons.wunderground.com/data/640x480/nw_rd_anim.gif

But this one hasn't updated since Jan 3rd.
http://icons.wunderground.com/data/640x480/nw_vi_anim.gif

Since webcams appear to be working, that's the only issue I'd like to see fixed soon.
Title: Re: WU - Let us know your issues
Post by: antstrafer on January 18, 2018, 02:46:17 PM
has anyone asked about getting the doppler radar storm intensity chart back??


wunderground.com/radar/radblast.asp?ID=FDR


Doppler Radar Detected Storms
There are no Doppler radar detected storms for Podunk at this time.

No there have not been any detected since the map was hosed 3 or 4 months back!
Title: Re: WU - Let us know your issues
Post by: HamiltonIsland on January 18, 2018, 03:17:31 PM
Hi,
Just joined to report that my AW WS-1011 is shown as not reporting since last Tuesday 1/9/18 09:36. No matter what I have done it will not connect to WU, though my page shows my up to date webcam pic and no data.

Any help or suggestions? I have repeatedly written to support but no response up to now.

Thanks,SB
IAKWESAS2
Title: Re: WU - Let us know your issues
Post by: rormeister on January 18, 2018, 03:30:47 PM
Probably not related to this thread. However, can you verify your ipObserver is sending data here?

https://dashboard.ambientweather.net/dashboard  (you’ll need to signup).

Hi,
Just joined to report that my AW WS-1011 is shown as not reporting since last Tuesday 1/9/18 09:36. No matter what I have done it will not connect to WU, though my page shows my up to date webcam pic and no data.

Any help or suggestions? I have repeatedly written to support but no response up to now.

Thanks,SB
IAKWESAS2
Title: Re: WU - Let us know your issues
Post by: jas340 on January 18, 2018, 03:38:05 PM
I cannot change the status message for my weather station. Please fix.

I have my data pulled from WU to go to my new weather website that I created after WU stated they would drop webcams. There have been 225 outages in the last week for a total of 4785 minutes.

Please bring the Roku app back. Re-instate the webcams back into the app. I would be willing to pay a yearly fee to have my camera featured in the Roku app for my rural town and the surrounding towns as it once was. Increase the max resolution to 1080p and file size of the uploaded images

By charging a fee WU could better regulate the camera's on the ROKU app (no more chicken coops!)
Title: Re: WU - Let us know your issues
Post by: noraval on January 18, 2018, 03:51:01 PM
The Android app widget has been unresponsive for a few days now, any one else have this issue?

I cant say I have noticed, its been working pretty well considering the outages.

The app itself seems to be working fine, it's just the widget keeps saying -
"Weather has stopped" Close app or Send feedback.
It just seems coincidental that this arose during this time of WU issues, perhaps I will reinstall.

Thought I would remind everyone here to check the trello board as well.
https://trello.com/b/hqC0tb0u/weather-underground
Title: Re: WU - Let us know your issues
Post by: ebfletch on January 18, 2018, 04:05:20 PM
All due respect, but none of that means much if the website remains so chronically broken.  Unless the point is to just sell the data, which is pretty much what it looks like.

When are you going to get the basic functionality of the website working?  It's been a hot mess for months now.

Can you be a little more specific than "not working" and "hot mess"?
Title: Re: WU - Let us know your issues
Post by: antstrafer on January 18, 2018, 04:29:10 PM
I cannot change the status message for my weather station. Please fix.

I have my data pulled from WU to go to my new weather website that I created after WU stated they would drop webcams. There have been 225 outages in the last week for a total of 4785 minutes.

Please bring the Roku app back. Re-instate the webcams back into the app. I would be willing to pay a yearly fee to have my camera featured in the Roku app for my rural town and the surrounding towns as it once was. Increase the max resolution to 1080p and file size of the uploaded images

By charging a fee WU could better regulate the camera's on the ROKU app (no more chicken coops!)

yeah I would love to see the roku app working.  I got my roku setup and downloaded the WU app and wank it was busted, map image not
in display box etc.   I mean while we are wishing, might as well wish big.
Title: Re: WU - Let us know your issues
Post by: zackdog on January 18, 2018, 04:34:56 PM
Thank you WU team.  =D> I have now gone  24-hours and my Rapid fire data has been saved in five minute increments throughout.  The graphs look great.  The webcam updates still leave a little to be desired.

Now, if I could just get the Status update to work, but I am sure that is not a high priority. :lol:

Mark
Title: Re: WU - Let us know your issues
Post by: ebfletch on January 18, 2018, 04:39:24 PM
Thank you WU team.  =D> I have now gone  24-hours and my Rapid fire data has been saved in five minute increments throughout.  The graphs look great.  The webcam updates still leave a little to be desired.

Now, if I could just get the Status update to work, but I am sure that is not a high priority. :lol:

Mark

Thanks Mark, can you share your station ID? The thing that will help most now is to catch a webcam that is not working properly in the moment.
Title: Re: WU - Let us know your issues
Post by: zackdog on January 18, 2018, 04:45:46 PM
KCOTABER1.  Just checked, one updated 18 minutes ago and the other updated 16 minutes ago.  Last time I checked, one was almost an hour old.  I am using FTP at 6-minute intervals. 

Thanks.

Mark
Title: Re: WU - Let us know your issues
Post by: n4khq on January 18, 2018, 06:38:50 PM
Thank you WU team.  =D> I have now gone  24-hours and my Rapid fire data has been saved in five minute increments throughout.  The graphs look great.  The webcam updates still leave a little to be desired.

Now, if I could just get the Status update to work, but I am sure that is not a high priority. :lol:

Mark

Thanks Mark, can you share your station ID? The thing that will help most now is to catch a webcam that is not working properly in the moment.

Here is one not working http://www.wunderground.com/weatherstation/WXDailyHistory.asp?ID=KGADAHLO8
The webcam registration will not stay active and no images have uploaded since the outage started.
Title: Re: WU - Let us know your issues
Post by: jquagga on January 18, 2018, 07:11:25 PM
As of 7 PM, wunderfixer reports 80 failed uploads for the day (with 5 minute postings).  While the graphs appear generally correct, that is a lot of missing postings.  I haven't even tried rapidfire as I'm guessing that doesn't do anyone any favors. 

Things are better than "not working" but are still "not quite right".  Not a criticism, just a status.  I appreciate what you're doing to right things. 
Title: Re: WU - Let us know your issues
Post by: konz on January 18, 2018, 07:42:14 PM
As of 7 PM, wunderfixer reports 80 failed uploads for the day (with 5 minute postings).  While the graphs appear generally correct, that is a lot of missing postings.  I haven't even tried rapidfire as I'm guessing that doesn't do anyone any favors. 

Things are better than "not working" but are still "not quite right".  Not a criticism, just a status.  I appreciate what you're doing to right things.

Just reiterating the opposite experience as @jquagga that I haven't seen any drops (or very few...<5) in 30 hours.  Also using weeWX 3.8.0.

https://www.wunderground.com/personal-weather-station/dashboard?ID=KTXARLIN46#history
Title: Re: WU - Let us know your issues
Post by: dupreezd on January 18, 2018, 07:45:58 PM
Quote
Just reiterating the opposite experience as @jquagga that I haven't seen any drops (or very few...<5) in 30 hours.
Same here, no drop outs. Most updates are 5 minutes with the occasional 6 minute update.
Title: Re: WU - Let us know your issues
Post by: njeagle on January 18, 2018, 07:51:38 PM
I understand this would be a very low priority at this but thought I would mention it here. The Android app widget has been unresponsive for a few days now, any one else have this issue?

Have the same issue on android 8.1.0
Title: Re: WU - Let us know your issues
Post by: ebfletch on January 18, 2018, 08:37:46 PM
As of 7 PM, wunderfixer reports 80 failed uploads for the day (with 5 minute postings).  While the graphs appear generally correct, that is a lot of missing postings.  I haven't even tried rapidfire as I'm guessing that doesn't do anyone any favors. 

Things are better than "not working" but are still "not quite right".  Not a criticism, just a status.  I appreciate what you're doing to right things.

Try RapidFire. It's actually what we focused on most in the last day.
Title: Re: WU - Let us know your issues
Post by: jquagga on January 18, 2018, 08:56:13 PM
Try RapidFire. It's actually what we focused on most in the last day.

That’s probabaly the difference. The two folks above without loss look like they are on RapidFire. I’m not. I’ll look into that but since I have an Acurite, I can’t just flip it on in WeeWX without some type of caching (or a new weather station)!

It is still usable as it is and wunderfixer patches things up.
Title: Re: WU - Let us know your issues
Post by: konz on January 19, 2018, 11:39:16 AM
Try RapidFire. It's actually what we focused on most in the last day.

That’s probabaly the difference. The two folks above without loss look like they are on RapidFire. I’m not. I’ll look into that but since I have an Acurite, I can’t just flip it on in WeeWX without some type of caching (or a new weather station)!

It is still usable as it is and wunderfixer patches things up.

Does the rapidfire=True in the .conf file not work for your system?

[[Wunderground]]

WeeWX can send your current data to the Weather Underground. If you wish to do this, set the option enable to true, then set the options station and password appropriately. When you are done, it will look something like

[StdRestful]
    [[Wunderground]]
        enable = true
        station = KCASANFRA11
        password = XXX
        rapidfire = False


http://www.weewx.com/docs/usersguide.htm#[StdRESTful]
Title: Re: WU - Let us know your issues
Post by: WSWeather on January 19, 2018, 12:39:56 PM
All due respect, but none of that means much if the website remains so chronically broken.  Unless the point is to just sell the data, which is pretty much what it looks like.

When are you going to get the basic functionality of the website working?  It's been a hot mess for months now.

Can you be a little more specific than "not working" and "hot mess"?
There are others, but these all seem related.

My PWS is "selected" both as a "favorite" and as "home" (icons are both lit) but clicking on the link takes me to some other location.  Different pages show different "favorites" on that line.  Even "recent cities" don't show the actual recent stations viewed...again it shows some other station in another town.

This is on Google Chrome/Windows 10 but happens with any browser or OS.  It's been going on at least since September when the current site design was pushed out.  I have signed out and in, deleted all WU cookies and temp storage, even tried this on a brand new computer running a "barefoot" browser and the misbehavior is consistent.  Your backend systems are not saving any of this information correctly.

I'll let others cover the gross errors and omissions in the actual data.  I've been a WU member under my current account since 2003, and for three years before that under a different one.  It's depressing that even the basics don't work properly on the site anymore.
Title: Re: WU - Let us know your issues
Post by: jquagga on January 19, 2018, 12:40:32 PM
Weewx in rapidfire mode posts every update the weather station sends upward. But on an Acurite using the Acurite driver, these stations emit partial packets. Not every update has all of the sensors. Some are temp, some are wind, etc. From the Weewx list, this confuses WU.

There is a Cache branch from last year which I could try merging it. What it does is merge the updates together into a full record before uploading.

My other option (besides different hardware) is to leave it upload in normal mode. It’s still dropping 3-4 updates and hour but pretty consistently updating every 10 mins. And corn runs wunderfixer at night to try and fill in the holes.

Right now I’m inclined to just let it run and dream of new weather stations. :-).
Title: Re: WU - Let us know your issues
Post by: ptcub on January 19, 2018, 12:41:33 PM
A pet peeve for us is being taken offline when temperatures are not in line with others surrounding us. I am sure this is not high on the list but I have seen it discussed here (long time lurker), living near water, on a hilltop, sheltered by mountains, etc. can markedly change your readings from others only a short distance away. That does not mean they are incorrect. Can there not be some other way of indicating disparity other than taking stations offline?

D Temlin
KWAPORTT20  (Humidity sensor has failed but I can't change the status message - new one arriving 1/19)
Title: Re: WU - Let us know your issues
Post by: ebfletch on January 19, 2018, 12:48:14 PM
All due respect, but none of that means much if the website remains so chronically broken.  Unless the point is to just sell the data, which is pretty much what it looks like.

When are you going to get the basic functionality of the website working?  It's been a hot mess for months now.

Can you be a little more specific than "not working" and "hot mess"?
  • Selecting a PWS as a "favorite" does not save the selection.  Instead it saves some random PWS in the next town over. The "star" for that station is not lit so it should not be displayed.
  • Loading the "Member Settings"->"Manage Your Favorite Cities" page does not show the selections, nor can you change them.  However, it does show a city I selected four months ago, but the link does not go to the station I selected.
  • "Home" means nothing. Setting it to my PWS and then loading the front page of the site gives me conditions at some random PWS nearby.  Clicking on the "forecast" button gives me yet another location in the next town over.
  • 10-day forecast graph "customize" settings do not "stick".  I shouldn't have to re-select what I want to see every time the page is loaded.
  • "Daily Forecast Flyer" for my PWS location (KILWESTE2, selected from a drop-down list) never completes.
There are others, but these all seem related.

My PWS is "selected" both as a "favorite" and as "home" (icons are both lit) but clicking on the link takes me to some other location.  Different pages show different "favorites" on that line.  Even "recent cities" don't show the actual recent stations viewed...again it shows some other station in another town.

This is on Google Chrome/Windows 10 but happens with any browser or OS.  It's been going on at least since September when the current site design was pushed out.  I have signed out and in, deleted all WU cookies and temp storage, even tried this on a brand new computer running a "barefoot" browser and the misbehavior is consistent.  Your backend systems are not saving any of this information correctly.

I'll let others cover the gross errors and omissions in the actual data.  I've been a WU member under my current account since 2003, and for three years before that under a different one.  It's depressing that even the basics don't work properly on the site anymore.

Thank you WSWeather. You're right that these seem to be related to issues with the September changes when the profile system was also changed. We are currently working on this issue as of a week ago and are making progress. This issue on Trello represents that work:
https://trello.com/c/zsmreygX/20-fix-for-user-preferences-eg-favorites
Title: Re: WU - Let us know your issues
Post by: daman on January 19, 2018, 01:05:50 PM
Not sure if it has been added but the ground map temps are not auto updating like they used too, you need to refresh the page for it to catch up.



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Title: Re: WU - Let us know your issues
Post by: rormeister on January 19, 2018, 02:42:29 PM
I've been watching my updates (Chrome on Win10) and both wind and temp are updating as to be expected. Anyone else able to chime in?


Not sure if it has been added but the ground map temps are not auto updating like they used too, you need to refresh the page for it to catch up.

Title: Re: WU - Let us know your issues
Post by: n4khq on January 19, 2018, 02:57:05 PM
My station is working great; https://www.wunderground.com/personal-weather-station/dashboard?ID=KGADAHLO8. Updates are very timely and I have not tried rapid fire. Webcam is work but I had to reset the weather station ID on the WU webcam page.
Title: Re: WU - Let us know your issues
Post by: CBXSteve on January 19, 2018, 03:06:36 PM
I've been watching my updates (Chrome on Win10) and both wind and temp are updating as to be expected. Anyone else able to chime in?

My Acurite has been updating pretty well (~20 seconds) for the last day or so.  The most notable flaw is that my status message has been un-changable for weeks.  The page allows me to enter something different different, but never implements it. The message that is frozen there is "Operating normally" and I can't get rid of it  :-x.

I started feeding the webcam server via FTP again a few days ago, and it actually worked for the first time in weeks. It was missing many images, but at least it was present.  As of today, it's gone again. I thought perhaps the webcam problems constituted "low hanging fruit" and they had gotten them fixed quickly, but I guess there is more work to do.
Title: Re: WU - Let us know your issues
Post by: Carl_S on January 20, 2018, 12:38:46 AM
My station sometimes disappears from Wundermap

Hello,
My station  https://www.wunderground.com/personal-weather-station/dashboard?ID=ISRTRNDE19
disappears from Wundermap when it reports colder temeratures than nearby stations.
As far as I can see, all my data is correct, and station is reporting.
When I look into MyProfile/My Weather Stations, the station is Green, and no warnings.  (https://www.wunderground.com/personal-weather-station/mypws)

My station was shown all the time while the Netatmo stations was gone.

In Wunderstation my station shows on map. Says that station is not reporting but station did report 3 minutes ago??

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Title: Re: WU - Let us know your issues
Post by: Bunty on January 20, 2018, 04:23:21 AM
Hopefully, this is an easy fix.  The weathers stickers for Oklahoma City and Tulsa aren't working on one of my pages.  This is the URL to one of them:  http://weathersticker.wunderground.com/weathersticker/cgi-bin/banner/ban/wxBanner?bannertype=wu_simplewhite&airportcode=KTUL&ForcedCity=Tulsa&ForcedState=OK&zip=74115&language=EN  Strangely enough, the link in the Tulsa sticker goes to a town in France. 

The page where they're not working is at http://stillwaterweather.com/wx/2ndhome.php (http://stillwaterweather.com/wx/2ndhome.php)

Thanks.


Title: Re: WU - Let us know your issues
Post by: konz on January 20, 2018, 10:14:37 AM
Noticed that my Summary numbers aren't showing up - everything else (Status, PWS icon, other display issues notwithstanding) seems to be working okay.  The data shows up on the 17th, but not after.
Title: Re: WU - Let us know your issues
Post by: rormeister on January 20, 2018, 10:16:36 AM
+1

Noticed that my Summary numbers aren't showing up - everything else (Status, PWS icon, other display issues notwithstanding) seems to be working okay.
Title: Re: WU - Let us know your issues
Post by: zackdog on January 20, 2018, 10:20:22 AM
Noticed that my Summary numbers aren't showing up - everything else (Status, PWS icon, other display issues notwithstanding) seems to be working okay.  The data shows up on the 17th, but not after.

+1, but on the bright side, one of my webcams returned from the dead. :lol:

Mark
Title: Re: WU - Let us know your issues
Post by: rormeister on January 20, 2018, 10:26:43 AM
Yet mine has not updated since 8:00pm last night (currently 7:30am PST)  #-o

+1, but on the bright side, one of my webcams returned from the dead. :lol:

Mark
Title: Re: WU - Let us know your issues
Post by: konz on January 20, 2018, 10:51:24 AM
Yet mine has not updated since 8:00pm last night (currently 7:30am PST)  #-o

+1, but on the bright side, one of my webcams returned from the dead. :lol:

Mark

 ](*,)  This is why I disabled my webcam for the time being.  I'll add it back when things cool down.
Title: Re: WU - Let us know your issues
Post by: n4khq on January 20, 2018, 11:12:12 AM
Noticed that my Summary numbers aren't showing up - everything else (Status, PWS icon, other display issues notwithstanding) seems to be working okay.  The data shows up on the 17th, but not after.

+1, but on the bright side, one of my webcams returned from the dead. :lol:

Mark

No summary data at my PWS However Sean and Ben probably need to address more critical issues at this point in time. Everything else seems to be fine at my station. KGADAHLO8
Title: Re: WU - Let us know your issues
Post by: WSWeather on January 20, 2018, 12:40:34 PM
Noticed that my Summary numbers aren't showing up - everything else (Status, PWS icon, other display issues notwithstanding) seems to be working okay.  The data shows up on the 17th, but not after.
No summary here either but the data table is (as) complete (as it gets lately) and current.
Title: Re: WU - Let us know your issues
Post by: quailvalleywx on January 20, 2018, 02:49:51 PM
I'm seeing definite improvements in the last couple days.  7900 RapidFire packets sent with only 6 HTTP get fails.  This is far better than in recent weeks.  For webcams FTP uploads are back to near 100% the past couple days.  I've been logging FTP upload status - graph posted below.  The RapidFire and FTP upload stats don't indicate if the data made it to respective UI pages but periodic checking shows improvement there also.  Thank you Ben, Sean, and team!

https://www.wunderground.com/personal-weather-station/dashboard?ID=KKSSHAWN60#history

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Title: Re: WU - Let us know your issues
Post by: Joel on January 20, 2018, 04:38:49 PM
Hi

In the field "Associated WebCam:" in the screen "Edit your PWS information:", I can select my webcam.
Unfortunately this value is not saved when I press the Save button
The station ID is IRGIONWA40
Title: Re: WU - Let us know your issues
Post by: NanoWx on January 20, 2018, 05:25:23 PM
I'm seeing definite improvements in the last couple days.  ...
https://www.wunderground.com/personal-weather-station/dashboard?ID=KKSSHAWN60#history

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While data gathering seems to have improved, other aspects are still going awry. Today, there is no data since the 17th, via:
https://www.wunderground.com/personal-weather-station/dashboard?ID=*#history/s20171221/e20180120/mmonth
Where I tried quite a few stations (ID=*), such as:  KORMORO5, KORHEPPN3, ...
Appears to be a MALF w/ WxDisplayHistory.asp, graphspan= (default).  Detail data is available since the 17th, via graphspan=day
Title: Re: WU - Let us know your issues
Post by: daman on January 20, 2018, 07:01:45 PM
Land temps are STILL NOT updating I have to refresh, also today I noticed I'm getting no numbers in my summery!!


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Title: Re: WU - Let us know your issues
Post by: n4khq on January 20, 2018, 07:25:37 PM
Hi

In the field "Associated WebCam:" in the screen "Edit your PWS information:", I can select my webcam.
Unfortunately this value is not saved when I press the Save button
The station ID is IRGIONWA40

Try a different web browser or do it twice might work.
Title: Re: WU - Let us know your issues
Post by: jpk1018 on January 20, 2018, 08:17:16 PM
Don't know about anybody else but my webcam stopped updating at 13:35 and that's with being able to log into the ftp server.
Title: Re: WU - Let us know your issues
Post by: MonumentHillWeather on January 20, 2018, 08:25:34 PM
Don't know about anybody else but my webcam stopped updating at 13:35 and that's with being able to log into the ftp server.
Mine last updated at 14:57. I’m also not seeing any summary data like others have already mentioned, but I do notice data is flowing much smoother with rapid fire updates. Data is being logged and plotted once every 5 minutes like it should be.

My station ID is KMELEEDS7
Title: Re: WU - Let us know your issues
Post by: ptcub on January 20, 2018, 08:44:05 PM
I'm sure you're being overwhelmed at this point, but I'll add another issue to the pile. I am unable to delete incorrect points from the weather history table on my PWS weather history page.
Following directions, I click the edit button, select the points, then click "delete points" and refresh the page. The data deletes for a few seconds and then returns.

https://www.wunderground.com/personal-weather-station/dashboard?ID=KWAPORTT20
Title: Re: WU - Let us know your issues
Post by: PraveenC31 on January 20, 2018, 10:19:13 PM
Summary has disappeared again.
Title: Re: WU - Let us know your issues
Post by: HeloMech on January 20, 2018, 10:54:13 PM
+1
Title: Re: WU - Let us know your issues
Post by: WSWeather on January 21, 2018, 01:17:47 AM
Now, no forecast data for...today!.  They're going backwards.

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I have no confidence any of this will be fixed.
Title: Re: WU - Let us know your issues
Post by: azchrisf on January 21, 2018, 02:00:29 AM
Cameras are still having issues - my camera has not updated for nearly 8 hours :rolleyes:
Title: Re: WU - Let us know your issues
Post by: wacotilley86 on January 21, 2018, 02:09:29 AM
This is not Johnson County its Stanton County 67855.  Common misconception. KKSJOHNS5
Title: Re: WU - Let us know your issues
Post by: Joel on January 21, 2018, 05:28:11 AM
Hi

In the field "Associated WebCam:" in the screen "Edit your PWS information:", I can select my webcam.
Unfortunately this value is not saved when I press the Save button
The station ID is IRGIONWA40

Try a different web browser or do it twice might work.

I already did it multiple times.
Using IE instead of Firefox did not fix the issue.
Title: Re: WU - Let us know your issues
Post by: ocala on January 21, 2018, 07:45:43 AM
Not sure if it's been posted or not but preferences are not saved when using wundermap.
Returning to the page later all previous settings are back to default.
Title: Re: WU - Let us know your issues
Post by: miraculon on January 21, 2018, 08:30:10 AM
I cannot change the status message for my weather station. Please fix.

I have my data pulled from WU to go to my new weather website that I created after WU stated they would drop webcams. There have been 225 outages in the last week for a total of 4785 minutes.

Please bring the Roku app back. Re-instate the webcams back into the app. I would be willing to pay a yearly fee to have my camera featured in the Roku app for my rural town and the surrounding towns as it once was. Increase the max resolution to 1080p and file size of the uploaded images

By charging a fee WU could better regulate the camera's on the ROKU app (no more chicken coops!)

yeah I would love to see the roku app working.  I got my roku setup and downloaded the WU app and wank it was busted, map image not
in display box etc.   I mean while we are wishing, might as well wish big.

I have this same problem on WU with Roku. (I am a poet and didn't know it  :grin:)

My older Roku boxes display the radar "thumbnail" OK, but my newer vintage boxes (including the latest 'stick' one) put the thumbnail radar image over to the left of the screen overlaying the current weather. If I click OK, the full screen radar image displays OK.

This is an annoyance and I would appreciate a fix. I do like the WU radar depiction and check it every morning.

Greg H.
Title: Re: WU - Let us know your issues
Post by: konz on January 21, 2018, 09:50:25 AM
This is not Johnson County its Stanton County 67855.  Common misconception. KKSJOHNS5

This happens more often and in more applications than you think because Google (the map curator) has incorrect information and is not interested in updating it.  Don't blame WU, I suspect they're merely using Google map info.  Sean or Ben may be able to confirm this.
Title: Re: WU - Let us know your issues
Post by: ConligWX on January 21, 2018, 10:12:29 AM
tbh i see no point in reporting anymore issue here or elsewhere.

They are now overwhelmed with the amount of inconsistencies especially if they are a small team and certain key WU staff have moved of who were they main developers or administrators of WU in the past. I guess the takeover from IBM a few year back has had its told on Support staff and key services.

WU Staff now have their hands full of bugs and feature request to get on with.  how long this will take is an unkown.
Title: Re: WU - Let us know your issues
Post by: konz on January 21, 2018, 11:34:50 AM
tbh i see no point in reporting anymore issue here or elsewhere.

They are now overwhelmed with the amount of inconsistencies especially if they are a small team and certain key WU staff have moved of who were they main developers or administrators of WU in the past. I guess the takeover from IBM a few year back has had its told on Support staff and key services.

WU Staff now have their hands full of bugs and feature request to get on with.  how long this will take is an unkown.

Don't be discouraged.  The WU team has asked for input and I'm sure they know how to compile, summarize and prioritize the work.  Keep in mind that management doesn't listen to developers and managers that have ideas - they listen to customers or users.  Yes, it will take time, but the journey of a thousand miles begins with a single step.
Title: Re: WU - Let us know your issues
Post by: rormeister on January 21, 2018, 11:45:07 AM
Your frustration is shared. However it’s only been 6 days since Sean and his little team of minutemen(women) have even started looking for the swamp drain. I for one am really encouraged that initiative is being taken proactively. It’s more than I’ve seen for a very long time. (Sean/Ben, if you’re listening, we greatly appreciate your efforts and will help in any way you need us.)

tbh i see no point in reporting anymore issue here or elsewhere.

They are now overwhelmed with the amount of inconsistencies especially if they are a small team and certain key WU staff have moved of who were they main developers or administrators of WU in the past. I guess the takeover from IBM a few year back has had its told on Support staff and key services.

WU Staff now have their hands full of bugs and feature request to get on with.  how long this will take is an unkown.
Title: Re: WU - Let us know your issues
Post by: forbrich on January 21, 2018, 01:32:01 PM
Hi Sean, et al

Yet Another web Cam Issue (YACI):

Station iAlberta334 has a direct URL camera associated with it.  It had been switched to 'Active=No' a few weeks ago, and was re-approved last week.  It worked nicely for a few days, but is now 'stuck' at 1PM Jan 20, even though I can view the URL manually and it is current.

No great urgency - just asking for it to be added to the list.

/Hans
Title: Re: WU - Let us know your issues
Post by: ConligWX on January 21, 2018, 01:52:38 PM
Your frustration is shared. However it’s only been 6 days since Sean and his little team of minutemen(women) have even started looking for the swamp drain. I for one am really encouraged that initiative is being taken proactively. It’s more than I’ve seen for a very long time. (Sean/Ben, if you’re listening, we greatly appreciate your efforts and will help in any way you need us.)

Proactively?  if you say so.  funny how we have endured months of these outages - what were they Proactively doing then?

I'm glad there is an "announced" team in place to try and fix all these issues. However, why did it take so long (months) for someone from WU to actually acknowledge users issues and concerns and "setup" a way to try to resolve these issues.  Surely Major Incidents should be managed higher up the chain of command and get things in motion.  Yet we seen hardly any indication WU was actually doing anything. 

Seriously the buck lies at IBM and WU's feet, My guess is the support and administration teams were either not technical enough to keep the clogs turning smoothly or daily checks/procedures and monitors were not followed to the letter, resulting in failures which impacted on all services to the extent someone high up got involved.

I wonder if they will learn by their mistakes? History tells us, Humans always have short memories ;)
Title: Re: WU - Let us know your issues
Post by: forbrich on January 21, 2018, 02:24:11 PM
I recently acquired a Netatmo weather station.  It reports nicely on the app and on Netatmo's map.

I understand that these units are supposed to automatically show up on WunderMap, and when they go we can associate them with our WU account.

My Netatmo unit has not shown up on WunderMap yet.  Any way to trigger that? 

Station g20c3b0, outdoor module h2119fa.

Physically, it's close to my Davis VP2 (station id iAlberta334)
Title: Re: WU - Let us know your issues
Post by: Joel on January 21, 2018, 05:44:06 PM
Hi

In the field "Associated WebCam:" in the screen "Edit your PWS information:", I can select my webcam.
Unfortunately this value is not saved when I press the Save button
The station ID is IRGIONWA40

Try a different web browser or do it twice might work.

I already did it multiple times.
Using IE instead of Firefox did not fix the issue.

As a workaround, it is possible to link a station and a webcam in the webcam settings.    It seems to work, but for how long ?
Title: Re: WU - Let us know your issues
Post by: rormeister on January 21, 2018, 06:53:23 PM
wxStationGraphAll stopped data feed midnight 1/17/2018:
https://www.wunderground.com/cgi-bin/wxStationGraphAll?day=21&year=2018&month=1&ID=KN=KWAREDMO131&type=1&width=640&showtemp=1&showpressure=1&showwind=1&showwinddir=1&showrain=1 (https://www.wunderground.com/cgi-bin/wxStationGraphAll?day=21&year=2018&month=1&ID=KN=KWAREDMO131&type=1&width=640&showtemp=1&showpressure=1&showwind=1&showwinddir=1&showrain=1)
Title: Re: WU - Let us know your issues
Post by: konz on January 21, 2018, 07:47:27 PM
wxStationGraphAll stopped data feed midnight 1/17/2018:
https://www.wunderground.com/cgi-bin/wxStationGraphAll?day=21&year=2018&month=1&ID=KN=KWAREDMO131&type=1&width=640&showtemp=1&showpressure=1&showwind=1&showwinddir=1&showrain=1 (https://www.wunderground.com/cgi-bin/wxStationGraphAll?day=21&year=2018&month=1&ID=KN=KWAREDMO131&type=1&width=640&showtemp=1&showpressure=1&showwind=1&showwinddir=1&showrain=1)

It sounds like this is the same data that feeds the Summary tables.
Title: Re: WU - Let us know your issues
Post by: dwhitemv on January 21, 2018, 10:05:13 PM
+1 on Summary tables not updating again. Last day with data is January 17.
Title: Re: WU - Let us know your issues
Post by: azchrisf on January 21, 2018, 11:19:05 PM
It amazes me that no one monitors site health on the weekend for such a large site and company. The webcams totally broke over the weekend as well as the station stats.

Something is very wrong at WU. It seems to be a combination of lack of manpower, bad coding and old hardware that did not keep pace with the growth - zero investment . In short, a recipe for a disaster. No wonder it's crumbling at the foundation.

This will certainly be interesting to see if it ever gets fixed right. I have my hopes but again great doubts as I eluded to earlier in the thread...

Sent from my Pixel using Tapatalk
Title: Re: WU - Let us know your issues
Post by: Bunty on January 21, 2018, 11:56:47 PM
Saturday and Sunday isn't a very appropriate time to be down on WU.  However, if a lot of things haven't turned better this Friday, then let loose.
Title: Re: WU - Let us know your issues
Post by: n4khq on January 22, 2018, 07:22:47 AM
If the WU PWS had been a cash cow running soothly, it would have never been sold. I feel certain Sean & Ben will get it fixed, but its going to take years in my opinion. Major section of the applications that support the PWS need to be rewritten from scratch and that takes time and money. I bet Sean and Ben are currently working 60 plus hours a week. The new team will try to keep a legacy application patch together and buy time to rewrite the code. The purpose for this thread is to report problems which will be helpful Sean and Ben. Multiple reports are helpful I think because users are not having the same issues at the same time. I want to thank the team from getting my PWS back online. Even if webcam updates a lagging and summary is mi it is better than any alternative available at any price.
Title: Re: WU - Let us know your issues
Post by: konz on January 22, 2018, 07:33:30 AM
It amazes me that no one monitors site health on the weekend for such a large site and company. The webcams totally broke over the weekend as well as the station stats.

Something is very wrong at WU. It seems to be a combination of lack of manpower, bad coding and old hardware that did not keep pace with the growth - zero investment . In short, a recipe for a disaster. No wonder it's crumbling at the foundation.

This will certainly be interesting to see if it ever gets fixed right. I have my hopes but again great doubts as I eluded to earlier in the thread...

Sent from my Pixel using Tapatalk

Well said.  I think your bewilderment and frustration are shared amongst the users.
Title: Re: WU - Let us know your issues
Post by: rormeister on January 22, 2018, 11:05:50 AM
The end is near...(?)

 [ You are not allowed to view attachments ]
It amazes me that no one monitors site health on the weekend for such a large site and company. The webcams totally broke over the weekend as well as the station stats.

Something is very wrong at WU. It seems to be a combination of lack of manpower, bad coding and old hardware that did not keep pace with the growth - zero investment . In short, a recipe for a disaster. No wonder it's crumbling at the foundation.

This will certainly be interesting to see if it ever gets fixed right. I have my hopes but again great doubts as I eluded to earlier in the thread...

Sent from my Pixel using Tapatalk

Well said.  I think your bewilderment and frustration are shared amongst the users.
Title: Re: WU - Let us know your issues
Post by: konz on January 22, 2018, 11:11:41 AM
For a little history...https://en.wikipedia.org/wiki/Weather_Underground_%28weather_service%29

There are also other sites to upload data:

PWSWeather.com (very consistent uploads, few drops).
Weathercloud.net (nice-looking display).
Title: Re: WU - Let us know your issues
Post by: ConligWX on January 22, 2018, 11:27:29 AM
For a little history...https://en.wikipedia.org/wiki/Weather_Underground_(weather_service)

There are also other sites to upload data:

PWSWeather.com (very consistent uploads, few drops).
Weathercloud.net (ha...looks like it's down at the moment).

yep plenty of other sites to take our data. personally I'm uploading to:

Twitter, WU, PWS, Met Office, Weatherbug, APRS/CWOP, Awekas, WeatherCloud and my own website.

Title: Re: WU - Let us know your issues
Post by: PaulMy on January 22, 2018, 12:05:07 PM
Quote
yep plenty of other sites to take our data. personally I'm uploading to:

Twitter, WU, PWS, Met Office, Weatherbug, APRS/CWOP, Awekas, WeatherCloud and my own website.

The same here, but none as comprehensive and additional features as WU, albeit currently in a weakened condition.

We will enjoy again!
Paul
Title: Re: WU - Let us know your issues
Post by: CNYWeather on January 22, 2018, 04:59:15 PM
I'd like to have my webcam show with my station. I have 2 active webcams with WU.
Tried numerous time to associate them with my station page. That's all for me.
Title: Re: WU - Let us know your issues
Post by: TJHuot on January 22, 2018, 05:06:38 PM
None of mine are resolved. Erroneous data. Ads on site. Am I in the right place?
Title: Re: WU - Let us know your issues
Post by: HeloMech on January 22, 2018, 05:24:28 PM
Your frustration is shared. However it’s only been 6 days since Sean and his little team of minutemen(women) have even started looking for the swamp drain. I for one am really encouraged that initiative is being taken proactively. It’s more than I’ve seen for a very long time. (Sean/Ben, if you’re listening, we greatly appreciate your efforts and will help in any way you need us.)

Proactively?  if you say so.  funny how we have endured months of these outages - what were they Proactively doing then?

I'm glad there is an "announced" team in place to try and fix all these issues. However, why did it take so long (months) for someone from WU to actually acknowledge users issues and concerns and "setup" a way to try to resolve these issues.  Surely Major Incidents should be managed higher up the chain of command and get things in motion.  Yet we seen hardly any indication WU was actually doing anything. 

Seriously the buck lies at IBM and WU's feet, My guess is the support and administration teams were either not technical enough to keep the clogs turning smoothly or daily checks/procedures and monitors were not followed to the letter, resulting in failures which impacted on all services to the extent someone high up got involved.

I wonder if they will learn by their mistakes? History tells us, Humans always have short memories ;)

It isn't nearly as bad in this forum as it is out on the web. https://www.sitejabber.com/reviews/wunderground.com#reviews is just one example.   I truly hope that they can get it turned around, but the damage may have already been done. It is way easier to keep a customer then to win one back.   Their involvement here and the Trello board are encouraging and my best wishes to the team.   I just have to learn to be more patient.  Not one of my stronger points.   :-)
Title: Re: WU - Let us know your issues
Post by: shakasha on January 22, 2018, 06:22:28 PM
My stations have been connected and the graphs show the stats for a week or two, so I know their databases have my data. It has been a few painful weeks of issues and at one point I was saddened to think all was gone. But I am chillin' and expect that things will come around. In a few months, this will be a technical nightmarish memory. In a few years, it won't be a big deal.

I hope I am right, but tend to think I am.

If not, maybe a "Go Fund Me" and I'll do WU myself (with a team).

 \:D/
Title: Re: WU - Let us know your issues
Post by: zackdog on January 22, 2018, 07:20:30 PM
I'd like to have my webcam show with my station. I have 2 active webcams with WU.
Tried numerous time to associate them with my station page. That's all for me.

Try going to your profile, then My Webcams.  If they are active, click on edit.  It will bring up signup page all filled out, scroll down toward the bottom andput your WS ID in the box under "Associate with PWS" see below.

 [ You are not allowed to view attachments ]

Don't know if it will work now, but worked for me.

Mark

Title: Re: WU - Let us know your issues
Post by: konz on January 22, 2018, 07:52:13 PM
It isn't nearly as bad in this forum as it is out on the web. https://www.sitejabber.com/reviews/wunderground.com#reviews is just one example.   I truly hope that they can get it turned around, but the damage may have already been done. It is way easier to keep a customer then to win one back.   Their involvement here and the Trello board are encouraging and my best wishes to the team.   I just have to learn to be more patient.  Not one of my stronger points.   :-)

Wow.  Ya...those comments are brutal.  What do you expect though?...there is (still) no contacting support, you never know what was going on with the site or features, things disappear or quit working without warning, and when you were able to contact someone they blamed the user #-o.  The site is still salvageable, but it's going to take some planning. 

Losing confidence...not sure they can swing it.  Only they know.
Title: Re: WU - Let us know your issues
Post by: nincehelser on January 22, 2018, 07:53:47 PM
I'd like to have my webcam show with my station. I have 2 active webcams with WU.
Tried numerous time to associate them with my station page. That's all for me.

Try going to your profile, then My Webcams.  If they are active, click on edit.  It will bring up signup page all filled out, scroll down toward the bottom andput your WS ID in the box under "Associate with PWS" see below.

 [ You are not allowed to view attachments ]

Don't know if it will work now, but worked for me.

Mark

IT WORKS!   \:D/

Thanks!
Title: Re: WU - Let us know your issues
Post by: PraveenC31 on January 23, 2018, 12:13:31 AM
Got this mail from WU today:

Hello,

There's currently an issue with the PWS dashboard populating summary data. We're working to resolve the problem with a site update. Due to a backlog of current requests, it may take a week or two, but we will fix it.
Thank you,
William
Wunderground Support
Title: Re: WU - Let us know your issues
Post by: CNYWeather on January 23, 2018, 06:07:55 AM
I'd like to have my webcam show with my station. I have 2 active webcams with WU.
Tried numerous time to associate them with my station page. That's all for me.

Try going to your profile, then My Webcams.  If they are active, click on edit.  It will bring up signup page all filled out, scroll down toward the bottom andput your WS ID in the box under "Associate with PWS" see below.

 [ You are not allowed to view attachments ]

Don't know if it will work now, but worked for me.

Mark

IT WORKS!   \:D/

Thanks!

I've tried it in Chrome, Edge, IE & Firefox without it saving it.

Title: Re: WU - Let us know your issues
Post by: ValentineWeather on January 23, 2018, 07:05:58 AM
Got this mail from WU today:

Hello,

There's currently an issue with the PWS dashboard populating summary data. We're working to resolve the problem with a site update. Due to a backlog of current requests, it may take a week or two, but we will fix it.
Thank you,
William
Wunderground Support

William is still there, interesting.

Been like this for few days now.

As far as keeping image attached to assigned station, I was having issues with this a year ago. It would attach for a day or so then disappear.
Title: Re: WU - Let us know your issues
Post by: nincehelser on January 23, 2018, 07:44:04 AM
FYI- I'm using Chrome on Windows.

Interesting to note, if you go back and try to edit the station page again and "save", even without changing anything, you will lose the webcam association.

Going back to the edit the webcam page, re-setting the association, and pressing "save", fixes things again.

So this fix seems to work (at least for me), but only to the point where you try to edit anything else for the station, then you lose your webcam association again.

Title: Re: WU - Let us know your issues
Post by: Glenn on January 23, 2018, 08:49:59 AM
I'm having an issue where my summary tables aren't populating.

I'm also seeing some gaps in my data reporting. On myacurite, for my CT station, data is being sent every 5 minutes. I'm showing a number of 10 minute data intervals on my WU Station for the CT location.

Thanks again WU for being here to address the forum.
Title: Re: WU - Let us know your issues
Post by: azkiwi on January 23, 2018, 11:11:02 AM
KAZMARIC2

I've been following this thread and see that most issues concern either WebCams or access to / upload of data.

My issue is a little different.  My area is a 'bedroom' community in the desert, about 40 or so miles south of Phoenix.  My station is shielded in a Stevenson Shield.    The operation and readings of the 'Production Station'  have been validated through on-site comparison against the Chandler Airport readings, and I've run a borrowed VP unit (From staff at Arizona State),  My figures - Temp, within a degree, test range 40F to 98F, Humidity within 1.2%. range from 22% - 33% (Not much higher possible in Desert at that time).

I'm about 150 yards from the desert on the west side - limited civilization west for about 40 miles.   That's the back ground.

For a long time, there were only 4-5 stations out here, now there are 30 or more, about 20+ actively reporting. 

With the growth of stations, many (most?) do not follow good weather practices. I've seen several mounted on the SE-S side of eaves and houses, where they get full sun.  I can even tell what time the sun rises, I see their reported Temps spike 10 degrees or more in  20-30 minutes -direct sun temps, not correct ambient temps. 

You get the idea.  I'm very often dismissed from the displayable stations because I'm the outlier. I tried working with support in years past - I usually got a curt response about 'certify your station'.  I didn't. I just cut my reporting down to once per hour.

My current playland setup is 5 systems.

1 -LaCrosse - Current reading 32.5F, 55%
2 - Lacrosse - Current reading 33.0F, 56%
3 - Davis - Current Reading 32.5F, 56%
4 - Oregon Scientific - Current Reading 33.0F, 57%
5 - 1 Wire Homebuilt - Current Reading  33.0F 56%

These 5 testbeds are all housed in the same S-Shield, so they all read in a common area. Their closeness in readings, and the tracking I've done with KCHD and ASU satisy my need for accurate data collection at my site.

So, the question really is I suppose, is any form of validation going to be implemented a la CWOP to minimally ensure data validity?

Add-on --
CWOP - I often get the red X for my RH readings. Over the past decade I'm worked with various members and NOAA people and we've determined these to be influenced by micro-climate and distance from other CWOP stations 15 -22 miles, mostly urban. I'm happy, They're Happy.


Thanks for reading my ramble--

Ken
Title: Re: WU - Let us know your issues
Post by: Felix1 on January 23, 2018, 12:42:10 PM
Weather Underground's 'William' is still around and sporadically sending out responses to user queries? Wow, maybe the site will recover after all.
Title: Re: WU - Let us know your issues
Post by: n4khq on January 23, 2018, 04:30:38 PM
Just an FYI, KGADAHLO8, Early this morning the stick man was telling me my webcam was not sending photos. About noon the webcam stared working and it’s about 30 minutes slow on updates. The stick man moved over to my PWS telling me my weather station had not reported in 17 hours. That is not the case, I was seeing less than a minute old data this morning. No data was showing. Now it says not reporting in 19 hours but I have summary data for the first time in weeks.


Title: Re: WU - Let us know your issues
Post by: ocala on January 23, 2018, 07:22:59 PM
Ken I doubt there will ever be any type of validation from WU.
Other then visiting each station to determine if siting criteria is meant there is nothing other then the data itself to determine if it's correct. There is no program, algorithm, etc that can do this. 
The fact that you know you have gone the extra mile in making sure your unit is sited properly is all you need to be concerned with.
Oh, I forgot to mention. You do get a gold star if your data is deemed correct.. :roll:
Title: Re: WU - Let us know your issues
Post by: VaJim on January 23, 2018, 07:30:20 PM
my webcam is still a no go...??
Title: Re: WU - Let us know your issues
Post by: Northwoodsman on January 23, 2018, 07:50:21 PM
My recent issue with WU is missing monthly summary data.  What I like to periodically do during any one month is use the "download" button on the top right of the tabular data when I change it to monthly summary.  I then cut and past the resulting CSV data into a text file then import that text file into an Excel spreadsheet.  In the copied CSV file below, you can see that Jan. 9th and 10th are missing and then nothing since Jan 17th.  Hoping they will fix this as this was the only way to get my data into my Excel spreadsheet.

Date,TemperatureHighF,TemperatureAvgF,TemperatureLowF,DewpointHighF,DewpointAvgF,DewpointLowF,HumidityHigh,HumidityAvg,HumidityLow,PressureMaxIn,PressureMinIn,WindSpeedMaxMPH,WindSpeedAvgMPH,GustSpeedMaxMPH,PrecipitationSumIn
 2017-12-24,32.2,26.8,21.3,30.7,23.9,17.8,94,89,80,30.27,29.89,0,0,3,0.00
 2017-12-25,29.3,23.2,17.1,25.8,18.0,12.1,92,87,79,30.09,29.59,1,0,1,0.00
 2017-12-26,19.7,13.2,6.6,12.0,6.6,0.1,82,71,58,30.40,30.09,1,0,4,0.00
 2017-12-27,13.7,4.8,-4.1,2.7,-2.1,-9.0,88,76,59,30.48,30.40,1,0,3,0.00
 2017-12-28,2.3,-2.6,-7.4,-6.8,-9.9,-14.3,83,71,62,30.43,30.32,2,0,4,0.00
 2017-12-29,4.1,-3.5,-11.2,-1.2,-8.6,-15.2,83,78,69,30.38,30.17,1,0,2,0.00
 2017-12-30,10.4,2.2,-5.9,3.8,-4.1,-11.0,90,78,60,30.19,29.98,0,0,2,0.00
 2017-12-31,4.9,-1.0,-6.9,-3.6,-7.4,-14.1,89,73,59,30.25,29.99,2,0,7,0.00
 2018-1-1,4.0,-2.7,-9.4,-6.9,-11.6,-15.7,78,68,57,30.31,30.22,1,0,4,0.00
 2018-1-2,10.3,0.4,-9.5,2.3,-6.5,-13.3,89,75,55,30.37,30.24,1,0,4,0.00
 2018-1-3,24.8,13.1,1.5,11.9,5.5,-1.3,89,76,52,30.35,30.18,1,0,3,0.00
 2018-1-4,27.3,15.0,2.8,25.5,13.5,0.0,93,88,74,30.17,28.99,3,1,5,0.00
 2018-1-5,11.9,3.3,-5.2,4.5,-3.3,-14.0,79,70,64,29.72,29.32,3,2,8,0.00
 2018-1-6,3.9,-2.0,-7.9,-7.3,-12.0,-16.9,67,63,56,30.31,29.72,2,1,8,0.00
 2018-1-7,10.2,-0.7,-11.5,-3.5,-12.3,-18.3,72,60,41,30.53,30.31,1,0,1,0.00
 2018-1-8,29.5,21.5,13.4,23.1,12.0,4.1,86,63,49,30.22,29.96,1,0,1,0.00
 2018-1-11,43.0,34.9,28.8,39.1,32.6,21.7,93,86,78,30.40,30.24,0,0,0,0.07
 2018-1-12,56.0,48.9,46.8,49.9,47.8,45.7,96,96,96,30.05,29.63,0,0,0,0.62
 2018-1-13,55.5,33.8,12.2,54.4,22.7,6.7,96,86,78,30.23,29.42,1,0,1,0.38
 2018-1-14,16.2,10.2,4.1,3.2,1.2,-1.2,85,67,54,30.80,30.43,1,0,0,0.00
 2018-1-15,17.2,10.2,3.1,5.5,0.9,-2.5,85,66,50,30.83,30.60,0,0,0,0.00
 2018-1-16,29.5,20.1,13.3,23.6,17.8,10.7,91,83,76,30.57,30.46,1,0,2,0.00
 2018-1-17,32.7,28.6,25.8,28.6,26.4,22.1,93,91,89,30.41,30.09,0,0,0,0.00
Title: Re: WU - Let us know your issues
Post by: boss281 on January 23, 2018, 08:22:24 PM
My personal weather station data summary is intermittent: sometimes it's there, sometimes it isn't.  Most is blank now for KMDNEWWI3 at https://www.wunderground.com/personal-weather-station/dashboard?ID=KMDNEWWI3#history.
Title: Re: WU - Let us know your issues
Post by: daman on January 24, 2018, 09:11:56 AM
Guys summary IS a known problem they are working on.
Title: Re: WU - Let us know your issues
Post by: Intheswamp on January 24, 2018, 09:35:03 AM
Got this mail from WU today:

Hello,

There's currently an issue with the PWS dashboard populating summary data. We're working to resolve the problem with a site update. Due to a backlog of current requests, it may take a week or two, but we will fix it.
Thank you,
William
Wunderground Support

William is still there, interesting.

Been like this for few days now.

As far as keeping image attached to assigned station, I was having issues with this a year ago. It would attach for a day or so then disappear.
=D&gt; \:D/ =D&gt; \:D/ =D&gt; \:D/ :lol:
YEA!!!!!!!!!!  WILLIAM!!!!!!!!!  If they ever get rid of William it's probably curtains for them!!! ;)

Seriously, through the last few years William has been very important in letting me know that my station is down.  Normally due to power outages and the battery being finally discharged on the laptop.  But William is always "Johnny-on-the-spot" in letting me know something is wrong.  I may poke fun at WU and fuss about it occasionally but "William" is worth uploading my data...my canary, if you will. ;)

A very nice service to have!  Thank you, "William"!!!!  UU 

Ed

PS  Just to be transparent here, this doesn't mean I'll stop poking fun at William.  :lol:

 
Title: Re: WU - Let us know your issues
Post by: MJM on January 24, 2018, 09:48:55 AM
I have friends that go to my WU page on their WU mobile app to check the weather conditions in our area.  They have advised me (and I confirmed) that while the Webcam for my site is viewable on map page when webcam is enabled in the layers, it does not show any image on the webcam area for the PWS info.  Other webcams in the area do display from my PWS page. I have now tried it on many phones and none seem to work.  I also cleared all WU app data storage and rebooted my phone.  All works fine on the desktop. My PWS ID: KMAHOPKI15
Title: Re: WU - Let us know your issues
Post by: Intheswamp on January 24, 2018, 09:53:26 AM
It isn't nearly as bad in this forum as it is out on the web. https://www.sitejabber.com/reviews/wunderground.com#reviews is just one example.   I truly hope that they can get it turned around, but the damage may have already been done. It is way easier to keep a customer then to win one back.   Their involvement here and the Trello board are encouraging and my best wishes to the team.   I just have to learn to be more patient.  Not one of my stronger points.   :-)
No surprise there...I've found through the years that this is one of the best mannered(?) forums on the net.  Seldom a disparaging word and lots of good, supportive folks!!!! 
Title: Re: WU - Let us know your issues
Post by: Impala88 on January 24, 2018, 10:26:14 AM
For a little history...https://en.wikipedia.org/wiki/Weather_Underground_%28weather_service%29

There are also other sites to upload data:

PWSWeather.com (very consistent uploads, few drops).
Weathercloud.net (nice-looking display).

PWS.com has become my "go to" site to access my archived data.  I can pull up any date without any delays.  I highly recommend them.
Title: Re: WU - Let us know your issues
Post by: boss281 on January 24, 2018, 10:26:41 AM
Along with summary data I'm now seeing ads despite being logged in.  I can log out and log in to clear them, but the next refresh puts the ads back.  Frustrating...
Title: Re: WU - Let us know your issues
Post by: Impala88 on January 24, 2018, 10:39:03 AM
Hang in there.  I know what it's like to deal with the aftermath of a merger, having gone through three of them.  You're thrust in, having minimal knowledge of the previous issues of the other company.  You knew one way of doing things and the company you are now partner of had a completely different way.  Of course, their way is "always right".  You have to learn how their systems work and try to sort everything out before you can even start working on it.

Thank you for trying to sort these many issues out.
Title: Re: WU - Let us know your issues
Post by: WSWeather on January 24, 2018, 11:12:07 AM
This isn't the aftermath of a merger...it's the aftermath of wholesale neglect.
Title: Re: WU - Let us know your issues
Post by: gshep86 on January 24, 2018, 11:28:42 AM
Can you make it possible to customize the webcams that show up in the Android app for my area? When I view my PWS in the app, the list view of webcams is way outdated. There have been new ones added that are closer to my PWS, but it never updates.
Title: Re: WU - Let us know your issues
Post by: konz on January 24, 2018, 11:37:40 AM
For a little history...https://en.wikipedia.org/wiki/Weather_Underground_(weather_service)

There are also other sites to upload data:

PWSWeather.com (very consistent uploads, few drops).
Weathercloud.net (ha...looks like it's down at the moment).

yep plenty of other sites to take our data. personally I'm uploading to:

Twitter, WU, PWS, Met Office, Weatherbug, APRS/CWOP, Awekas, WeatherCloud and my own website.

This just in...WU Alternative? thread:

https://www.wxforum.net/index.php?topic=33704.0
Title: Re: WU - Let us know your issues
Post by: azchrisf on January 24, 2018, 12:03:55 PM
This isn't the aftermath of a merger...it's the aftermath of wholesale neglect.
Couldn't have said it better myself...

Sent from my Pixel using Tapatalk

Title: Re: WU - Let us know your issues
Post by: ConligWX on January 24, 2018, 02:07:51 PM
This isn't the aftermath of a merger...it's the aftermath of wholesale neglect.
Indeed!

Sent from my ONEPLUS 5T using Tapatalk

Title: Re: WU - Let us know your issues
Post by: Felix1 on January 24, 2018, 02:08:23 PM
Hang in there.  I know what it's like to deal with the aftermath of a merger, having gone through three of them.  You're thrust in, having minimal knowledge of the previous issues of the other company.  You knew one way of doing things and the company you are now partner of had a completely different way.  Of course, their way is "always right".  You have to learn how their systems work and try to sort everything out before you can even start working on it.

Thank you for trying to sort these many issues out.


Didn't Sean say he worked for WU? But I suppose that could be a play on words, could mean he's been with WU for years, or was just hired on, or was part of IBM and moved over to WU for a specific task, or possibly is part of a contract team hired out to WU for a level of effort.


But at least he's talking to us via this thread as well as on the Trello cards. (http://trello.com/b/hqC0tb0u/weather-underground)
Title: Re: WU - Let us know your issues
Post by: n4khq on January 24, 2018, 03:15:07 PM
For a little history...https://en.wikipedia.org/wiki/Weather_Underground_(weather_service)

There are also other sites to upload data:

PWSWeather.com (very consistent uploads, few drops).
Weathercloud.net (ha...looks like it's down at the moment).

yep plenty of other sites to take our data. personally I'm uploading to:

Twitter, WU, PWS, Met Office, Weatherbug, APRS/CWOP, Awekas, WeatherCloud and my own website.

This just in...WU Alternative? thread:

https://www.wxforum.net/index.php?topic=33704.0

Wow they have two enthusiastic weather people. Guess you will move your station and not be posting anymore. Just as well this thread it for WU - Let us know your issues post and I would like us stay on topic. Bottom line there is only one WeatherUnderground and personal sites or anything else does not come close. Sean and Ben are working extremely hard to fix the problems. Pointing fingers never solves problems. It's going to take hard work, money, and time.
Title: Re: WU - Let us know your issues
Post by: Icestationbedford on January 24, 2018, 04:44:58 PM
Hi Sean, great to see WU taking an interest in PWS owners, a couple of things would be useful.
1. more transparency with the QC process to allow Users to make changes if needed rather than left wondering “is it me or WU?”
2. Graphs and record for soil data.
3. Highs/lows mean for solar & UV data

Many thanks
Title: Re: WU - Let us know your issues
Post by: Kidney stoner on January 25, 2018, 03:03:37 AM
Hello.Can't change my status message from xmas.when i do chang it, and refresh old message is back.
And my summary is still blank. From nov.
Title: Re: WU - Let us know your issues
Post by: PraveenC31 on January 25, 2018, 03:50:08 AM
Summary is back!
Title: Re: WU - Let us know your issues
Post by: daman on January 25, 2018, 09:43:48 AM
Yup for now.
Title: Re: WU - Let us know your issues
Post by: antstrafer on January 25, 2018, 11:25:48 AM
Summary working, camera got jealous and quit
Title: Re: WU - Let us know your issues
Post by: n4khq on January 25, 2018, 01:26:09 PM
KGADAHLO8 has been going down every couple of hours for the last two days. Restarting WeatherCat (app sending weather station data) fixes the issue for a few hours.
Title: Re: WU - Let us know your issues
Post by: n4khq on January 25, 2018, 02:36:35 PM
KGADAHLO8, I changed to rapid fire every 10 seconds. The page got 6 minutes behind on updates but started loading on time for now.
Title: Re: WU - Let us know your issues
Post by: VaJim on January 25, 2018, 02:39:48 PM
my webcam is On and Off.  More Off than On.
Title: Re: WU - Let us know your issues
Post by: bob1955texas on January 25, 2018, 03:07:32 PM
Summary working, camera got jealous and quit

A jealous camera....LMFAO...Thanks antstrafer, I needed a good laugh today. :lol: :lol:
Title: Re: WU - Let us know your issues
Post by: n4khq on January 25, 2018, 03:25:41 PM
KGADAHLO8, Rapid Fire did not solve the problem. The page is showing 28 minute old data and counting. I past history is followed, it will continue reporting old data for a few hours and the tell me station has not reported in x numbers of hours. The hours will continue to count up until I restart WeatherCat, the app that connects to the Davis Pro2. If I reload the page the Last Update changes to seconds or a few minutes and the correct (I think) data appears but it flashes back to the old data in about a second.
Title: Re: WU - Let us know your issues
Post by: ValentineWeather on January 25, 2018, 03:45:54 PM
KGADAHLO8, Rapid Fire did not solve the problem. The page is showing 28 minute old data and counting. I past history is followed, it will continue reporting old data for a few hours and the tell me station has not reported in x numbers of hours. The hours will continue to count up until I restart WeatherCat, the app that connects to the Davis Pro2. If I reload the page the Last Update changes to seconds or a few minutes and the correct (I think) data appears but it flashes back to the old data in about a second.

Don't see it at all with 2 stations using Cumulus and rapid fire.. Nothing older than 5 minutes on dashboard. And rapid Fire updates every few seconds.
Station 1: https://www.wunderground.com/personal-weather-station/dashboard?ID=KNEVALEN2#history/tdata/s20180125/e20180125/mdaily

Station 2: https://www.wunderground.com/personal-weather-station/dashboard?ID=KNEVALEN3#history/tdata/s20180125/e20180125/mdaily
Title: Re: WU - Let us know your issues
Post by: antstrafer on January 25, 2018, 05:49:56 PM
both camera and data are working.  data is steady with 5 minute intervals. It's like Christmas in January
Title: Re: WU - Let us know your issues
Post by: Intheswamp on January 25, 2018, 06:05:51 PM
(http://icons.wunderground.com/webcamramdisk/i/n/Intheswamp/2/current.jpg?1516921516)
Webcam's working for me...and data seems to be good....  https://www.wunderground.com/personal-weather-station/dashboard?ID=KALRUTLE2&cm_ven=localwx_pwsdash
Title: Re: WU - Let us know your issues
Post by: Intheswamp on January 25, 2018, 06:13:56 PM
I just remembered....my weather-cam isn't updating at the moment.  :lol:  It's working out of an old building that I still have electricity in.  The computer is an old Dell SFF Optiplex 780(?)...all it does is run the camera.  BUT, it has limited hard drive space and I save images so's.....looks like the hard drive has filled up and I've gotta delete some images. :)  I'll clean some space up tomorrow when I'm at the shop.  Oh well...  :roll:
Title: Re: WU - Let us know your issues
Post by: ConligWX on January 25, 2018, 07:38:01 PM
I'm just wondering when WU are going to start blocking erroneous data and stop giving out Gold medals for wrong data!

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Title: Re: WU - Let us know your issues
Post by: Glenn on January 26, 2018, 08:46:49 AM
Maybe WU can chime in and let us know what the criteria is for the Gold Stars. Based on what I see on my stations, it may be for data that's sent out consistently; no signal or internet issues.
Title: Re: WU - Let us know your issues
Post by: ConligWX on January 26, 2018, 08:59:53 AM
It should be like AWEKAS, where erroneous data is shown to be outside limits of other weather stations in the area, and then perhaps the account is locked.


I'd hate to think WU uses that data near my station to set forecasts!


Sent from my ONEPLUS 5T using Tapatalk
Title: Re: WU - Let us know your issues
Post by: sacreyweather on January 26, 2018, 09:32:52 AM
Maybe WU can chime in and let us know what the criteria is for the Gold Stars. Based on what I see on my stations, it may be for data that's sent out consistently; no signal or internet issues.

I do not know what WU uses for their "Gold Star" criteria, but when I sent them data from my main station and my Bloomsky, the Bloomsky received a Gold Star almost immediately (like the next day I set it up and started sending data to them), where as my main station (Davis VP2 Pro +) sent rapid updates and regular data every 5 minutes for several years, never received a Gold Star.


It should be like AWEKAS, where erroneous data is shown to be outside limits of other weather stations in the area, and then perhaps the account is locked.


I'd hate to think WU uses that data near my station to set forecasts!


Sent from my ONEPLUS 5T using Tapatalk

I sent data to AWEKAS for a short time until I was told my data was incorrect based on the other stations not showing the same thing. Well, for one thing the nearest station is almost 8 miles away to my northwest and sits about 400 meters higher than my station, so yes, there will be differences.

Needless to say, I no longer send data to either WU or AWEKAS.

I am sure WU uses that data to make forecasts, not to mention selling said data to other corporate clients for big money.


John
Title: Re: WU - Let us know your issues
Post by: Mchd17 on January 26, 2018, 10:22:38 AM
It should be like AWEKAS, where erroneous data is shown to be outside limits of other weather stations in the area, and then perhaps the account is locked.


I'd hate to think WU uses that data near my station to set forecasts!


Sent from my ONEPLUS 5T using Tapatalk

I would disagree.........my station is rural and my wind speeds are always 10-20 mph higher than all the stations in the closest city. I am 2 miles north of that city. I have open fields all around me, no neighbors. So that drops my wind chill temps. If WU compares mine to the ones in the city.....I would be locked? Haha, don't think so. All the city stations are giving false readings, they have wind blocks.

Title: Re: WU - Let us know your issues
Post by: ConligWX on January 26, 2018, 10:53:24 AM
I would disagree.........my station is rural and my wind speeds are always 10-20 mph higher than all the stations in the closest city. I am 2 miles north of that city. I have open fields all around me, no neighbors. So that drops my wind chill temps. If WU compares mine to the ones in the city.....I would be locked? Haha, don't think so. All the city stations are giving false readings, they have wind blocks.

But temperature?

my own WU webpage against another WU station nearby.  I read 6°C  he reads -17°C  and is less than 10 miles away. we dont have mountains and though we are in the middle of winter the other site is sending data to WU and WU is accepting it, and giving it a gold star. the record is -18.7°C  a while back (in over 100 years)

this other site was down to -25°C a few weeks ago. this erroneous data should not be allowed. thats all I am saying. 

Title: Re: WU - Let us know your issues
Post by: Mchd17 on January 26, 2018, 11:03:20 AM
http://help.wunderground.com/knowledgebase/articles/1086379-are-you-a-quality-gold-star-weather-station (http://help.wunderground.com/knowledgebase/articles/1086379-are-you-a-quality-gold-star-weather-station)


I think WU needs to correct more important issues first, then tighten up the QC for PWS's
Title: Re: WU - Let us know your issues
Post by: ValentineWeather on January 26, 2018, 11:19:01 AM
If they started using wind speed as criteria for QC it would knock out 95% of the PWS...Most max wind gust don't even reach the average wind speed at open area airports.
Title: Re: WU - Let us know your issues
Post by: daman on January 26, 2018, 03:55:45 PM
@ebfletch, WUpm

Still not updating, had page open most the day..


 
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Title: Re: WU - Let us know your issues
Post by: WheatonRon on January 26, 2018, 04:04:29 PM
Wow. I just found this thread. WU is trying to fix its site? The posts here are encouraging. I view IBM’s first priority is ensuring the data WU gets and posts is reasonably valid and useful. Fixing the Goldstar concept would be nice as right now it means nothing other than providing a good base of laughter in a separate thread in this Forum on what it means to get the WU Goldstar designation. Webcams are nice but they can be “fluffy” unless the PWS owner really cares what is being viewed in the webcam.


Sent from my iPad using Tapatalk
Title: Re: WU - Let us know your issues
Post by: ValentineWeather on January 26, 2018, 04:25:23 PM
You need to visit more Ron.  :-) Bunch of new members since this thread started just so they could comment.
Title: Re: WU - Let us know your issues
Post by: WheatonRon on January 26, 2018, 04:31:27 PM
You need to visit more Ron.  :-) Bunch of new members since this thread started just so they could comment.

Randy,

You are right, but I thought I was supposed to be receiving a blurb (email) from WXForum or Tapatalk indicating a new topic had been posted that may be of interest to me, or words to that effect!
Title: Re: WU - Let us know your issues
Post by: miraculon on January 26, 2018, 04:55:53 PM
Hello.Can't change my status message from xmas.when i do chang it, and refresh old message is back.
And my summary is still blank. From nov.

Same thing here. It reverts to the old message.

Greg H.
Title: Re: WU - Let us know your issues
Post by: rormeister on January 26, 2018, 05:14:35 PM
Like this one...which was reported back when Kari would respond....
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@ebfletch, WUpm

Still not updating, had page open most the day..


 
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Title: Re: WU - Let us know your issues
Post by: mmorris on January 27, 2018, 05:54:35 AM
The Advertisement still showing up. Having to log off and back on. As of 1/27/2018
Title: Re: WU - Let us know your issues
Post by: ocala on January 27, 2018, 07:43:27 AM
I would disagree.........my station is rural and my wind speeds are always 10-20 mph higher than all the stations in the closest city. I am 2 miles north of that city. I have open fields all around me, no neighbors. So that drops my wind chill temps. If WU compares mine to the ones in the city.....I would be locked? Haha, don't think so. All the city stations are giving false readings, they have wind blocks.

But temperature?

my own WU webpage against another WU station nearby.  I read 6°C  he reads -17°C  and is less than 10 miles away. we dont have mountains and though we are in the middle of winter the other site is sending data to WU and WU is accepting it, and giving it a gold star. the record is -18.7°C  a while back (in over 100 years)

this other site was down to -25°C a few weeks ago. this erroneous data should not be allowed. thats all I am saying.
Both of you guys are right. But the problem is there is no way to know for sure without a physical visit to the site to determine the anomaly. I don't think WU or any other sites that we report to want to omit data because it's an outlier. We just have to accept that not everyone who buys a station is concerned with accuracy. Like it or not that's just the way it is.
Title: Re: WU - Let us know your issues
Post by: BeaverMeadow on January 27, 2018, 09:47:42 AM
Some station readings are caused by erroneous sensor data (malfunction or poor siting) but there are also well sited stations that are reporting atypical micro-climates which deviate from average areal readings but are true to their location.

WU should be able to red flag certain types of consistently blatant erroneous sensor data by implementing appropriate algorithms. I guess they have bigger problems right now than worrying about improperly assigned gold stars.
Title: Re: WU - Let us know your issues
Post by: bbacon19 on January 27, 2018, 11:53:20 AM
Is it just my system or is there a general issue with Acurite Smarthub and Access devices feeding WU?  I don't see here or on Trello anything about it but folks say it's a WU issue.

Thank
Title: Re: WU - Let us know your issues
Post by: ValentineWeather on January 27, 2018, 01:17:25 PM
WU does have issues but Acurite Smarthub itself has many issues. Check the FAQ for troubleshooting.  https://www.acurite.com/support/my-acurite-migration/troubleshooting
Title: Re: WU - Let us know your issues
Post by: leoschulz on January 27, 2018, 01:58:58 PM
I cannot edit the favorites line at the top of the page.  I cannot edit the status line.  There are intermittent data errors in summary information.  There is no participation rate in the graph line. (Davis Vantage Pro2)  KORNEWPO10
Title: Re: WU - Let us know your issues
Post by: Mac005 on January 27, 2018, 11:52:28 PM
I’ve been using WU with an AcuRite 5 in 1 for well over a year without issues.  I just replaced my pws with a wireless Vantage Pro2 through an Envoy & WeatherLinkIP.  I can receive my pws data on-line through WeatherLink just fine but not on WU.  I started by just changing the device description on WU, and using my original station ID and Key but nothing for over 5 days.   I also tried adding an additional pws with a new ID and Key but without results.  Have I left out a setup step with my new Davis or is it still on WU’s end?


Sent from my iPad using Tapatalk
Title: Re: WU - Let us know your issues
Post by: n4khq on January 28, 2018, 07:08:37 AM
You are probably fine. I think everyone is having some issues. Sean and Ben is trying to keep WU up with duck tape. The webcam seem to have the most issues but there is issues with PWSs.
Title: Re: WU - Let us know your issues
Post by: Mac005 on January 28, 2018, 11:00:52 AM
I also had a working webcam, but I knew that was another story in itself.  One thing at a time.


Sent from my iPad using Tapatalk
Title: Re: WU - Let us know your issues
Post by: azchrisf on January 28, 2018, 12:56:59 PM
I'm just wondering when WU is going to start blocking erroneous data and stop giving out Gold medals for wrong data!

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Exactly what I'd like to see. I have a station a few miles from me that reports it's 34 degrees and it's 70 outside. I've reported the station several times but WU does nothing (as usual).

The Goldstars are a joke too - you get one little short interruption and it takes it away. That program needs a revamp most certainly.

And with everything else, I mean seriously, this is ridiculous how bad it's gotten.
Basic stuff doesn't work, reporting bad stations is a black hole, support is practically non-existent unless you need help doing idiot-level things, FTP doesn't work right 3/4 of the time...I mean, good Lord...the list goes on and on...and you got only two guys using chewing gum and duct tape to keep things together on a major site. WTF?!!?

WU is extremely ripe for a new competitor to take a huge bite out of it. Someone with some ingenuity, financial backing and marketing could blow them out of the water within a year or two. Get with the station and device makers with an easy to use, royalty free API to send data and backed by a excellent website and your probably set for $$$...

Now that I'm done complaining, at least the FTP seems semi-stable this week...had less errors than usual, still a long way to go though.
Title: Re: WU - Let us know your issues
Post by: ValentineWeather on January 28, 2018, 02:37:41 PM
Very sad but also well said Chris.
Title: Re: WU - Let us know your issues
Post by: jackman on January 28, 2018, 06:03:02 PM
I learned today one of the reasons for my webcam upload failures. I can not use passive ftp transfers directly from my webcam.
Title: Re: WU - Let us know your issues
Post by: PraveenC31 on January 29, 2018, 12:12:45 AM
My Raspberry pi went down for few hours on 27th when I was out of station resulting in missing records for 5 hours. I now fixed the missing records using wunderfixer but the summary table is not getting updated. It is still showing min of 16.4c whereas the table has records of 16.2c now.

https://www.wunderground.com/personal-weather-station/dashboard?ID=IBANGALO9#history/s20180127/e20180127/mdaily

Have posted the same in trello board also. Posting here again for suggestions from fellow forum members.
Title: Re: WU - Let us know your issues
Post by: Carl_S on January 29, 2018, 04:53:48 AM
At UTC 09:37 January 29 2018 my weather station ISRTRNDE19  has disappeared from Wundermap again.
https://www.wunderground.com/personal-weather-station/dashboard?ID=ISRTRNDE19

I have checked, and all data is uploaded, and correct. Should have been shown with a temperature  of  -2.4   degrees celsius.

While  the nearby Netatmo stations were offline, my station was shown all the time.
Wunderstation says station not reporting, but it does report every 5 minutes.




Title: Re: WU - Let us know your issues
Post by: antstrafer on January 29, 2018, 09:00:39 AM
My camera is happy it's been updating every few minutes.  But it feels say that several of it's camera friends around it have not been updating
for 17 to 20 hours.  KTXTHALI2
Title: Re: WU - Let us know your issues
Post by: azchrisf on January 29, 2018, 12:37:18 PM
I can't update my station message now either  :roll:
Title: Re: WU - Let us know your issues
Post by: looney2ns on January 29, 2018, 01:20:59 PM
As far as my issues with WU, page is extremely slow at loading, Webcam uploads fail majority of the time.
Many of the same issue's listed by others in this thread.

A lot of comments relate to issue's occurring in the past 6 months.
This is nothing new, most of the issues have been ongoing for a few years now.
Webcams have not been reliable for a loooonnnnggg time. 2-3yrs at least.

First item of business for the accuracy of data, is stop accepting any data from a Neatamo station.

Ether the equip is horrid, or the owners are mounting the outdoor sensors in their garage or living room. ;)
This has been the case since they first arrived on the market.

Maybe some nice camo duck tape would help. :)

Food for thought:
"TWC bought Weather Bonk in 2007 giving much of the same platitudes it gave last week when it announced buying WU.  In 2011 Weather Bonk was shut down.

"I am looking forward to continuing to develop the Weather Bonk properties aided by the resources of The Weather Channel Interactive,"  David Schorr, founder of Weather Bonk, 2007

"Having the infrastructure, resources, and content of The Weather Channel Companies will enable wunderground to create some great new products, and improve the quality and reliability of our existing content."  Dr. Jeff Masters, July 02, 2012

"Those who cannot remember the past are condemned to repeat it." George Santayana, The Life of Reason, Volume 1, 1905
Title: Re: WU - Let us know your issues
Post by: looney2ns on January 29, 2018, 01:32:51 PM
I learned today one of the reasons for my webcam upload failures. I can not use passive ftp transfers directly from my webcam.

Maybe, maybe not. When it's completely unreliable, how can one tell.
Title: Re: WU - Let us know your issues
Post by: azchrisf on January 29, 2018, 02:08:44 PM
Quote
"Having the infrastructure, resources, and content of The Weather Channel Companies will enable wunderground to create some great new products, and improve the quality and reliability of our existing content."  Dr. Jeff Masters, July 02, 2012


Heh, I'd like to see what Dr. Masters has to say about his baby now... 
Title: Re: WU - Let us know your issues
Post by: Aardvark on January 29, 2018, 08:00:45 PM
My bloomsky won't update the web pictures any more.  So I decided to try something else, have one of my ip cameras send the data directly and that doesn't work.  Where I am right now, screw Bloomsky and Not intersted in sending WU pictures anymore.  Yes, I have written the WU support staff.
Title: Re: WU - Let us know your issues
Post by: antstrafer on January 29, 2018, 08:55:05 PM
My camera is happy it's been updating every few minutes.  But it feels say that several of it's camera friends around it have not been updating
for 17 to 20 hours.  KTXTHALI2


24 hours poof they are gone off map  so sad
Title: Re: WU - Let us know your issues
Post by: Aardvark on January 29, 2018, 11:31:31 PM
My camera is happy it's been updating every few minutes.  But it feels say that several of it's camera friends around it have not been updating
for 17 to 20 hours.  KTXTHALI2


24 hours poof they are gone off map  so sad

I am considering taking down the Bloomsky and be done with all this nonsense.   I am using webcam.io for my two ip cameras and it is fine. Sure Iwill send data to WU, but pictures no.   It might be a while before i take it down.  the back yard is a mine field with the dog depositing his.. well, deposits around.. :(
Title: Re: WU - Let us know your issues
Post by: rormeister on January 30, 2018, 01:36:32 PM
Considering my "goldstar" station has now fallen off the 'wunderwhymap', and the fact that zero progress is being reported on Trello, and the last comment on this thread by the WU team was #179, it seems pretty ominous that WU isn't faring well. It's one thing to open up a dialog with the contributing members, and another to go completely silent. That in itself is a telling sign. I PM'd Sean a week ago but received no acknowledgement nor response. All in all, this whole exercise is exhausting and as others have mentioned, the fate of WU is pretty doubtful IMHO.
Title: Re: WU - Let us know your issues
Post by: WSWeather on January 30, 2018, 02:29:48 PM
All in all, this whole exercise is exhausting and as others have mentioned, the fate of WU is pretty doubtful IMHO.
It certainly is looking like that was little more than online triage attempting to put out social media fires without really having any plan.  Or to put it another way, business as usual at WU.
Title: Re: WU - Let us know your issues
Post by: azchrisf on January 30, 2018, 02:32:46 PM
Exactly what I posted earlier in the thread. Amazing how companies think alike...

Sent from my Pixel using Tapatalk

Title: Re: WU - Let us know your issues
Post by: looney2ns on January 30, 2018, 06:09:04 PM
I learned today one of the reasons for my webcam upload failures. I can not use passive ftp transfers directly from my webcam.

After reading this, I played around with using BlueIris to update my webcam. By unchecking Passive, and limiting FTP connections to 1, it has for the most part been updating for 48 hrs every 10 minutes without a miss.  :?

All other webcams around me have disappeared. That's somewhere in the amount of 6 or so.
Webstation data is ok, and their site seems to be loading quicker the past 24hrs.
I'll not hold my breath.
Title: Re: WU - Let us know your issues
Post by: Mchd17 on January 30, 2018, 09:15:17 PM
My name is Sean and I work at the Weather Underground. 

Our goal is to be fully transparent with the community as we work to resolve some of the issues with the Weather Underground products, particularly as it relates to our PWS users. 

Our hope is that with some communication and some sharing of our plans as clearly as possible, we can help to make changes for the positive.
 
We are going to do our best with what we have to improve, and to be as transparent as possible about our progress.


Really?  ](*,) ](*,) ](*,)

I love the use of the word "transparent". No word from any WU personnel here or on their Trello for quite sometime.........transparent? Pfft
Title: Re: WU - Let us know your issues
Post by: mmorris on January 30, 2018, 11:07:30 PM
Maybe there still looking for the backup file of when WU almost worked right. The code was probably written on an old Win 98 machine  :roll:
Title: Re: WU - Let us know your issues
Post by: WheatonRon on January 30, 2018, 11:10:00 PM
Maybe there still looking for the backup file of when WU almost worked right. The code was probably written on an old Win 98 machine  :roll:

No. Probably a Windows 95 computer with a dial up modem!
Title: Re: WU - Let us know your issues
Post by: konz on January 30, 2018, 11:12:49 PM
My name is Sean and I work at the Weather Underground. 

Our goal is to be fully transparent with the community as we work to resolve some of the issues with the Weather Underground products, particularly as it relates to our PWS users. 

Our hope is that with some communication and some sharing of our plans as clearly as possible, we can help to make changes for the positive.
 
We are going to do our best with what we have to improve, and to be as transparent as possible about our progress.


Really?  ](*,) ](*,) ](*,)

I love the use of the word "transparent". No word from any WU personnel here or on their Trello for quite sometime.........transparent? Pfft

At least the data has been more reliable.  I'm not putting out my camera again until I see some more positive comments about how it's working.  I think the Status and some other config items are still not working...so give it time.  They said it was going to take a long time.  It would, however, be nice if they'd at least give an end-of-week synopsis of what was done and the plan for the following week.  Just sayin'...
Title: Re: WU - Let us know your issues
Post by: aulen2002 on January 31, 2018, 08:26:52 AM
My webcam FTP had been working (when the system was generally up), however when looking into the recent missing cam this week, status shows as inactive and my FTP test from my camera now fails. Nothing was changed on my end, so WU must have broke something else.
Title: Re: WU - Let us know your issues
Post by: daman on January 31, 2018, 08:53:12 AM
It's been pretty quiet lately no replies from the WU "team" here  :roll:
Title: Re: WU - Let us know your issues
Post by: Aardvark on January 31, 2018, 10:36:01 AM
It's been pretty quiet lately no replies from the WU "team" here  :roll:

With Groundhog coming soon, they are hiding in their burrows.   I have sent two support requests and their 24hr policy they claim of getting back... well they never do. I guess a person could post anything to make you think they are working on it.   So far none of my cameras are showing up on WU.  Most of my cameras respond with a FTP error, when they worked perfectly before.   or I get  "421 Too many connections (2) from this IP" from them as well.  I think their servers are down,  January 25 was one time I had an image.

Is anyone getting images consistently posted?
Title: Re: WU - Let us know your issues
Post by: jpk1018 on January 31, 2018, 10:47:48 AM
Mine is working just fine right now FTP upload. One thing that worked for me was going to an odd number for upload which for me is seconds. Try 11 min instead of 10, also when my cameras quite in the past I just went through the whole process of signing up my camera as new. I have 5 cameras that are not uploading and one that is and they are all the same camera. Reason I tried this is if I had to take my camera down for an extended time and WU showed that it was not active it would never show back up after restarting it until I started over new.
Title: Re: WU - Let us know your issues
Post by: daman on January 31, 2018, 11:07:09 AM
It's been pretty quiet lately no replies from the WU "team" here  :roll:

With Groundhog coming soon, they are hiding in their burrows.   I have sent two support requests and their 24hr policy they claim of getting back... well they never do. I guess a person could post anything to make you think they are working on it.
They came charging outa the gate threw us a bone now nothing :-({|=
Title: Re: WU - Let us know your issues
Post by: n4khq on January 31, 2018, 11:12:51 AM
My PWS data upload and page is much improved and I have no complaints. Webcam has been last down 2 days. Ben has posted on Trello the problem with webcams, is server load balancing. Two of the  their 8 servers are trying to handle all the load. The Webcam code was written years ago, and the authors are gone. Probably not well documented. The code for the webcam uploads has to be totally rewritten from scratch. Several month ago the managers made a decision to drop webcam mainly because of the issues I described. They are now committed to fix the web cams but patching legacy code can be 100 times harder that writing from scratch. However, development takes months if not years and then there is the switch over causing more issues. I assure the group is working extremely hard trying to get the webcams working again to buy time to develop the new webcam ingestion code.

If I were Sean, and getting beat to death, I would not post either. What can he say that he has not already said. He sure does not have time to answer PM form users. I'm sure Sean boss done want him spend 2 hours a day blogging on this site.
Title: Re: WU - Let us know your issues
Post by: Aardvark on January 31, 2018, 11:15:08 AM
I am going to wait a while before I can get into my site and stop the whole thing.  WU can have the physical data, the camera stuff , BAH.

With the Bloomsky camera, images are updated , well never..  no control in the frequency of upload
Title: Re: WU - Let us know your issues
Post by: antstrafer on January 31, 2018, 11:32:11 AM
My PWS data upload and page is much improved and I have no complaints. Webcam has been last down 2 days. Ben has posted on Trello the problem with webcams, is server load balancing. Two of the  their 8 servers are trying to handle all the load. The Webcam code was written years ago, and the authors are gone.    snip......

If I were Sean, and getting beat to death, I would not post either. What can he say that he has not already said. He sure does not have time to answer PM form users. I'm sure Sean boss done want him spend 2 hours a day blogging on this site.


very well said, about sums it up.  Ben and Sean can work the problems or blog.   I vote for work the problem.  It's getting better everyday.
Server load allocation is a complex and common problem with sites like this.  Air craft tracking sites work this issue all the time.
Title: Re: WU - Let us know your issues
Post by: WSWeather on January 31, 2018, 12:14:06 PM
What can he say that he has not already said. He sure does not have time to answer PM form users. I'm sure Sean boss done want him spend 2 hours a day blogging on this site.
A simple "Thanks for the information, we're still working on it.  Here's what we found this week" once per week would go a long way toward calming the natives.  Riding into this forum promising "transparency" and better customer service and then going dark pretty much confirms what everyone has thought from the beginning...that the ship is sinking.

Apologizing for them doesn't get anything done.
Title: Re: WU - Let us know your issues
Post by: daman on January 31, 2018, 12:23:38 PM
What can he say that he has not already said. He sure does not have time to answer PM form users. I'm sure Sean boss done want him spend 2 hours a day blogging on this site.
A simple "Thanks for the information, we're still working on it.  Here's what we found this week" once per week would go a long way toward calming the natives.  Riding into this forum promising "transparency" and better customer service and then going dark pretty much confirms what everyone has thought from the beginning...that the ship is sinking.

Apologizing for them doesn't get anything done.
Correct Well said!
Title: Re: WU - Let us know your issues
Post by: NanoWx on January 31, 2018, 12:54:52 PM
WXDailyHistory.asp sometimes returns summary info that is way off. For KORCONDO1, 30Jan2018, the server script returned THigh 59.4, yet in the details for that day, THigh was 43.2 .
Title: Re: WU - Let us know your issues
Post by: azchrisf on January 31, 2018, 01:14:23 PM
What can he say that he has not already said. He sure does not have time to answer PM form users. I'm sure Sean boss done want him spend 2 hours a day blogging on this site.
A simple "Thanks for the information, we're still working on it.  Here's what we found this week" once per week would go a long way toward calming the natives.  Riding into this forum promising "transparency" and better customer service and then going dark pretty much confirms what everyone has thought from the beginning...that the ship is sinking.

Apologizing for them doesn't get anything done.
Correct Well said!
+1
The very least a developer should do at the end of the week is update Trello.com with status.

Sent from my Pixel using Tapatalk
Title: Re: WU - Let us know your issues
Post by: ConligWX on January 31, 2018, 03:10:25 PM
Quote from: azchrisf

The very least a developer should do at the end of the week is update Trello.com with status.

Sent from my Pixel using Tapatalk

Why change a habit of a lifetime  :lol:
Title: Re: WU - Let us know your issues
Post by: NanoWx on January 31, 2018, 07:56:42 PM
WXDailyHistory.asp sometimes returns summary info that is way off. ...
When daily details are incomplete, that server script can also return some strange summary info. See a number of stations (such as KORHEPPN3, or KORHEPPN4), for 09Jan2018.
Title: Re: WU - Let us know your issues
Post by: astrokareny on January 31, 2018, 10:59:36 PM
I have experienced most of the issues people have reported here, but most seem to have been resolved over the past several weeks. My current concern is WunderMap. I have not used WunderMap regularly since the WunderMap app became outdated, but I noticed last night that of the 11 stations in my small town currently showing up on the maps on individual weather station pages, only 3-6 of them are showing up on WunderMap. When the map updates every minute or so, sometimes a station drops off, then reappears the next update a minute later. My station which reports regularly, and has done so since 2011, is not one of the stations that shows on WunderMap. I do not think it is a QC temperature issue, because my temps were about the average of those displayed. From what I read here, it sounds like one of the glitches that needs fixing. I would love to go back to using WunderMap if it gets fixed. Additionally, if there is something I need to do to get my station to display (a box to check somewhere, etc.), please let me know.
Title: Re: WU - Let us know your issues
Post by: adamstefan on February 01, 2018, 03:12:18 AM
Hello, I have removed the wrong data in the table (Weather History Table )but they keep coming back, what to do about it ???
Why is not the corrected data saved? how do I change the data in the table so that they do not come back.
Title: Re: WU - Let us know your issues
Post by: Glenn on February 01, 2018, 08:42:02 AM
I'm seeing activity on the Trello page. Looks like a few things were addressed yesterday.
Title: Re: WU - Let us know your issues
Post by: avatar42 on February 01, 2018, 11:07:58 AM
As a someone that has been building websites since the 1990s I would hope you are building a good set of regression tests but the randomness of the errors I've been seeing for months now says you are not. I logged in one day and found none of my stations were even linked to my account anymore for crying out loud! For every issue you are seeing reported here you need a regression test to make sure each build you push is not a step backward. EVERY SINGLE CHANGE SHOULD HAVE AT LEAST ONE MATCHING TEST. You can't just keep checking stuff in and pushing a build daily. Google Jenkins on how to setup CI.

And do not even think about anymore feature changes till you get the current mess sorted.

FYI PAID member since 2012 with 3 stations (one of which I STILL can not get linked to my account after several months) who USED TO BE one of your biggest supporters.
Title: Re: WU - Let us know your issues
Post by: konz on February 02, 2018, 08:01:31 PM
Bummer.  :-(  Been checking the status of my Status daily for the past month and still isn't working. 
Title: Re: WU - Let us know your issues
Post by: Felix1 on February 03, 2018, 07:56:19 AM
... I would hope you are building a good set of regression tests ...


I would certainly hope so as well. If not, there's going to be a ton of work hours expended chasing ghosts; yet, there'll never be a satisfactory product if a robust software development methodology hasn't been implemented.


Good post, 42.
Title: Re: WU - Let us know your issues
Post by: rormeister on February 05, 2018, 10:09:16 AM
Bye Bye Stats. Bye Bye Camera.  :shock:  :evil:  :-(  :roll:

 [ You are not allowed to view attachments ]
Title: Re: WU - Let us know your issues
Post by: azchrisf on February 05, 2018, 10:39:43 AM
I've been watching the log for my camera uploads (not using PASV) and it's been well over 99% successful the last 24 hours. Now if it's actually updating the image on the site is another question...

Sent from my Pixel using Tapatalk

Title: Re: WU - Let us know your issues
Post by: n4khq on February 05, 2018, 12:54:36 PM
Sean has probably stopped reading post here, when you work your tail off and get criticized and told what you should be doing, it not very motivational. I'm sure many people don't realize the complexity that Sean and the team are dealing with; it much more than a webpage. I'm guessing if WU told us one weather station they supported and the uploading software to us, it would be much easier. In addition, weather station owners vary greatly in technical ability. Let me give you an example. My software started loosing connection to the weather station about the same time I returned to talking on HF amateur radio. I did not see how it could be WU fault but the guys on the software site told me to quit posting, it was WU. The problem was occurring about the same time in the morning. I recently started talking to some ham friends in the morning and running an amplifier. The 500-1000 watts RF was getting into my USB connection from the weather station to the computer. Davis Vantage Pro2 two manual warns about RF interference but I have forgotten the warning. My problem was not something I should expect tech support to fix. My guess is about all the team can do it is change a line or two of code and see what happens, they will get it patched together enough for the users to limp along buying time to start rewriting and updating the code. I have seen much improvement sense Sean first post. Thanks
Title: Re: WU - Let us know your issues
Post by: Intheswamp on February 05, 2018, 01:49:32 PM
If his skin is that thin then maybe he's in the wrong business.
Title: Re: WU - Let us know your issues
Post by: R_o_B on February 06, 2018, 04:31:18 AM
If his skin is that thin then maybe he's in the wrong business.
Web site/page designers are not usually the ones dealing with the customers/people/users and thus do not need 'thick skin'.

The customer service representatives are the one in need of 'thick skin' as they have to deal (for hours/days/weeks) with (in too many cases, not overly polite) customers/people/users...  :roll:
Title: Re: WU - Let us know your issues
Post by: Intheswamp on February 06, 2018, 09:38:56 AM
If his skin is that thin then maybe he's in the wrong business.
Web site/page designers are not usually the ones dealing with the customers/people/users and thus do not need 'thick skin'.

The customer service representatives are the one in need of 'thick skin' as they have to deal (for hours/days/weeks) with (in too many cases, not overly polite) customers/people/users...  :roll:
And I will repeat myself again...if his skin is that thin then maybe he's in the wrong business.  I'm not putting the guy down.  I think he had some gumption about him to show up here, but if he has abandoned the thread due to negative comments then he is definitely wrong for this job.  If you come into a group of people who are disgruntled, dissatisfied, or even maybe angry with your product it's best not to send in a timid recluse who is not accustomed to dealing with people, but rather someone with people skills and experience who can handle the negative feedback that they should surely anticipate.  He/she could just have easily came here and quietly searched the sub-forum "WeatherUndergound (http://www.wxforum.net/index.php?board=90.0)" for existing issues that WU uploaders have.  Then they could have quietly started improving things and maybe later post a "We hope you've noticed an improvement..." thread. 

I have nothing against WU.  I've uploaded my data to them for almost five years now...good data.  They've mangled it, shut off my camera-feed, etc., but the only thing I've done is set my uploads to a longer interval...I figured since it was most likely not going to be correct that I wouldn't waste too much bandwidth uploading it.  But, I'm still one of the most "on the money" station in my area...and WU continues to receive that data.  I wish WU and the new folks there the best.  But, I'm no WU-fanboy, I'm supplying them with data that is their lifeblood...without the PWS' scattered out across the country they wouldn't exist...and they're not doing it for the love of weather reporting or because they like me and want to give me a free place to present my weather data...they're doing it for $$MONEY$$. 

So, in regards to Shane, or whoever it was posting...either he's been really too busy to sign on and make a brief mention of "we're working our butt's off" or either he couldn't stand the heat and had to get out of the kitchen.  Again, I wish them the best...whatever the situation is...but I won't be hear holding my breath for them.
Title: Re: WU - Let us know your issues
Post by: antstrafer on February 07, 2018, 12:09:32 PM
Some things have gotten exponentially better in most areas.  Long way to go.  If you want perfect weather data, you should control every aspect from readings, collections, computation and display.  Trusting any part of data process to third party process voids any hope of "accurate" data. 

On the other hand if you want fun hobby level local weather information WU is still the most robust player.   

This is just my opinion.  May the frost be with you.
Title: Re: WU - Let us know your issues
Post by: WSWeather on February 10, 2018, 01:13:50 AM
Well, they released a "fix" for the favorite and home selection issues and managed to break it even more. That function is now totally unusable.

I am pretty sure nobody at WU knows what they are doing.
Title: Re: WU - Let us know your issues
Post by: droiddk on February 10, 2018, 04:13:50 AM
My name is Sean and I work at the Weather Underground.  There have been some big changes in the organization in our company.  We are a new team that has been tasked with working to bring WU back to a working state, with the users as our primary focus.   Our goal is to be fully transparent with the community as we work to resolve some of the issues with the Weather Underground products, particularly as it relates to our PWS users. 

Our hope is that with some communication and some sharing of our plans as clearly as possible, we can help to make changes for the positive.  Our initial goal is to start pinpointing PWS issues that you all are experiencing.  We are already aware of a number of issues that are affecting a large portion of the PWS user base.  One thing we would like to know from you is the #1 issue you are having.  If you have specific issues with your PWS, feel free to private message your email and PWS ID.

We know that many of you are frustrated by your experience.  We are going to do our best with what we have to improve, and to be as transparent as possible about our progress.

EDIT:  Trello Board: https://trello.com/b/hqC0tb0u/weather-underground  This contains the current issues we are tracking.  We have enabled comments so don't hesitate to comment on the board for specific issues.  Please continue to let us know what we need to focus on to make the products better for you.

Maybe you could start by responding to emails?

Regards
Title: Re: WU - Let us know your issues
Post by: Intheswamp on February 10, 2018, 11:06:49 AM
Well, who knows what's going on in Sean's life the rest of the WU crew.  They may be overwhelmed, they may be having to break some things to ultimately fix things.  Who knows?  His sudden disappearance isn't really good PR work, but there again I don't think he was a public relations guy.  When I signed up with WU I figured it was a simple "sign up", set my software up to upload my data, and "Whatever will, be will, Que Sera, Sera...".  I wasn't paying WU to host my data and I wasn't really putting out a tremendous amount of effort to have my data hosted there.  I figure I'm doing my part and if it gets bad enough that I need to cut out that little bit of bandwidth the uploads cost me then I'll do that.  But, for now I'll continue my data uploads and hopefully they can use it and many other weather stations' data to help them get the kinks and bugs out of WU.

I hope Sean and his crew work through this and hope that he shows back up.   I would guess that 99.999% of us are hobby wx station operators and should enjoy the hobby the best that we can...if we start sweating things too much then it isn't really fun anymore.  Some of us do this for the enjoyment of tinkering with technology, some of us for the love of nature and weather, some of us in a desire to give a service to our community, and some of us for many other reasons.  But, I'd bet that most of us is a big rock soup of all of those things.  If WU is aggravating you, if it makes you angry or frustrated that your weather cam isn't showing up or your data is screwed up...then close your WU account and exert your energy elsewhere.  BUT, how much trouble is it to keep your data flowing to them so they have something to work with and maybe, just maybe they'll get the edges knocked off and get WU running smoothly.  Even though I might poke fun at WU, I hope it survives and improves.

Sean, if you're reading this you really ought to stick your toes in the pool and let us know how the temperature is at WU...to calm the natives. ;)
Title: Re: WU - Let us know your issues
Post by: 92merc on February 10, 2018, 11:33:55 AM
Well, I'll give credit where it's due.  Their visible satellite and other images that died Jan 3rd are back up and running.  So I've added the visible view back to my Saratoga template homepage.
Title: Re: WU - Let us know your issues
Post by: StormCapture on February 10, 2018, 09:00:02 PM
While I’ve  been off putting my Pi as a webcam (as still yet to create a portable power supply for it)
This request may be in the wrong spot, if so, you may move it to the appropriate area.

One thing is when the software I’m running in my Pi2 has a hiccup, it’ll error itself and put strange readings.  Our internet went down a while ago  and when it came back up, it reported a wind gust of 348km/h, would there be a way down the track to allow users to edit their data we can remove and change the errored data? And even have a way to upload data packets if hours of data have errored as mine was flat lining for a tad least 3 days before I realised on what it was doing
Title: Re: WU - Let us know your issues
Post by: antstrafer on February 11, 2018, 06:02:45 PM
just when I thought it was safe to enjoy the weather  cam.......    1:13 PM GMT on February 11, 2018 (9 hours ago)       Wait, Wait, it's weekend, gonna get better monday.
Had about a 6 day run.  Cat stepped on UPS switch and shut me down for 6 hours friday so I lost my gold star. 

edit    Updated: 9:09 AM GMT on February 12, 2018 (1 minute ago)   good to go
Title: Re: WU - Let us know your issues
Post by: n4khq on February 12, 2018, 06:32:30 PM
I'm running WeatherCat to send data to my PWS. Wonder of anyone else is having a similar problem. About every 24 hours I notice the weather station getting behind. If I restart WeatherCat the PWS start showing the the current data WeatherCat is uploading. If I don't catch the missing uploads in a few hours, the PWS drops off and tells me how many hours since last update. 48 hours yesterday was the longes time the station has stayed up since the outage. Restarting WeatherCat has always fixed the issue. When the PWS is working, WeatherCat has been saying 100% acknowledgment and Current Status is Running. If data is not uploading, acknowledgments is less than 100% and current status is Starting. I am wondering  why restarting the WeatherCat always fixes the problem. Thanks
Title: Re: WU - Let us know your issues
Post by: NanoWx on February 14, 2018, 06:42:42 PM
... or frustrated that your weather cam isn't showing up ...
There are other resources, eg:  http://www.the-webcam-network.com/
No idea whether they have the capacity to handle a sudden surge of former wu cams ...

One that underpins it is apparently:
https://www.webcamgalore.com/

Both have ties to Germany, but might be hosted anywhere ...

A few more possibilities:  https://www.accuweather.com/en/weather-blogs/weathermatrix/7-ways-to-get-your-weather-webcam-online/70003305
Title: Re: WU - Let us know your issues
Post by: konz on February 15, 2018, 07:24:44 AM
Interesting update occurred with my Status message  within the pasth 24 hours. 

I put the date at the beginning of all my Status messages and my last update, up until yesterday,  showed 12/27/2017.  I've also been checking and changing this Status message almost every day since the beginning of January.  This morning I checked and it's now showing the update I made on 1/6/2018..
Title: Re: WU - Let us know your issues
Post by: rormeister on February 15, 2018, 09:02:07 AM
Interesting indeed. I just checked mine and whaddayaknow, it's changed. But not to any specific date, just one of my random musings around early February where I tacked on "(Or have they?)" to my "...webcams have returned".  As I said on Trello, no Status is better than Dated Status.  :roll:

Interesting update occurred with my Status message  within the pasth 24 hours. 

I put the date at the beginning of all my Status messages and my last update, up until yesterday,  showed 12/27/2017.  I've also been checking and changing this Status message almost every day since the beginning of January.  This morning I checked and it's now showing the update I made on 1/6/2018..
Title: Re: WU - Let us know your issues
Post by: konz on February 15, 2018, 10:44:17 PM
Interesting indeed. I just checked mine and whaddayaknow, it's changed. But not to any specific date, just one of my random musings around early February where I tacked on "(Or have they?)" to my "...webcams have returned".  As I said on Trello, no Status is better than Dated Status.  :roll:

Interesting update occurred with my Status message  within the pasth 24 hours. 

I put the date at the beginning of all my Status messages and my last update, up until yesterday,  showed 12/27/2017.  I've also been checking and changing this Status message almost every day since the beginning of January.  This morning I checked and it's now showing the update I made on 1/6/2018..

It's getting more interesting - two updates in 24 hours...now I'm showing 2/08/2018 in my status.  Something's afoot at WU.
Title: Re: WU - Let us know your issues
Post by: phqfh on February 16, 2018, 07:59:17 AM
Hi Sean
Can you tell me if the mesomap function will be re-introduced?
If not I will delete the page from my site.
Best regards
Paul
Title: Re: WU - Let us know your issues
Post by: azchrisf on February 16, 2018, 09:37:54 AM
Anyone else noticing there dashboard all messed up?
Title: Re: WU - Let us know your issues
Post by: ncpilot on February 16, 2018, 10:35:04 AM
OMG OMG OMG!!!!!!!!!!!

Can it be true? The favorites looks like it's working again?????????  \:D/

Although at first a random station pops up, it quickly refreshes to the PWS chosen in favorites. Wow, they are working on stuff!

Let's see how long it lasts...  :roll:
Title: Re: WU - Let us know your issues
Post by: looney2ns on February 16, 2018, 11:59:31 AM
FYI: They are updating info on the Trello site, on a semi-regular basis.

My webcam uploads have been fairly consistent the past two days.
Title: Re: WU - Let us know your issues
Post by: leoschulz on February 16, 2018, 01:04:30 PM
I believe the Status line is working.  Yahooooo!!   KORNEWPO10
Title: Re: WU - Let us know your issues
Post by: leoschulz on February 16, 2018, 01:08:13 PM
I posted to soon.  No Status or Favorites working.    [-X  KORNEWPO10
Title: Re: WU - Let us know your issues
Post by: rormeister on February 16, 2018, 01:26:04 PM
Later that day:  I'm happy to report that my, hopefully final, switch back to FTP is now producing great results. Webcam images are appearing nearly immediately after they hit the WU servers. Progress!

:roll: Hey stickman, I thought they fixed you!
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Word to the wise. Don't bother switching between FTP and URL in hopes of seeing your wondercam again. It's a 24 hour waiting game of whack-a-mole.
Title: Re: WU - Let us know your issues
Post by: leoschulz on February 16, 2018, 07:51:07 PM
Well I do think my Status line works, but Favorites does not work.
Title: Re: WU - Let us know your issues
Post by: konz on February 17, 2018, 09:01:35 PM
Does anyone know the meaning behind the dashed outline symbology shown in the attachment?  Does that mean "calm" wind?...or something else?  Is it an artifact of the other lingering WU issues?
Title: Re: WU - Let us know your issues
Post by: rormeister on February 17, 2018, 09:15:35 PM
Perhaps this holds true?

https://www.wxforum.net/index.php?topic=24277.0

If the link is broken, the station doesn’t have wind measurements AFAIK.
Title: Re: WU - Let us know your issues
Post by: konz on February 17, 2018, 09:20:56 PM
Does anyone know the meaning behind the dashed outline symbology shown in the attachment?  Does that mean "calm" wind?...or something else?  Is it an artifact of the other lingering WU issues?

Duh!  Look for the legend dummy.
Title: Re: WU - Let us know your issues
Post by: rormeister on February 17, 2018, 09:23:24 PM
LOL, right, but I think there should be a Skull-&-Crossbones for stations reporting ridiculous wind speeds  #-o
Title: Re: WU - Let us know your issues
Post by: konz on February 17, 2018, 10:00:25 PM
Perhaps this holds true?

https://www.wxforum.net/index.php?topic=24277.0

If the link is broken, the station doesn’t have wind measurements AFAIK.

Thanks for the info.  I'm reporting 0 m.p.h. for calm winds.  I'll check the weeWX forum to see if that's what I should be reporting or if I can clear this issue up with a setting modification.
Title: Re: WU - Let us know your issues
Post by: Breezy Point on February 20, 2018, 12:17:35 PM
OK, for a start they can fix the website which is in very sad shape with many issues. I don't think we need to cut them any slack for the lack of quality and the loss of features as they race to be the worst instead of the best as they once were. Here is a link to 179 reviews:

https://www.sitejabber.com/reviews/wunderground.com?utm_source=transactional%20email&utm_medium=email&utm_campaign=helpful%20vote%20notification&utm_content=text%3A%20see%20which%20review#214
Title: Re: WU - Let us know your issues
Post by: azchrisf on February 21, 2018, 09:00:11 PM
Well they fixed the station note, but broke the rest of the site.
9 times out of 10 this is all you get when you try and look at your Dashboard:

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Title: Re: WU - Let us know your issues
Post by: leoschulz on February 21, 2018, 09:42:08 PM
Well azchrisf I'm going to quit complaining about my Favorites and a little missing data.  I don't have your issues.
Title: Re: WU - Let us know your issues
Post by: WSWeather on February 21, 2018, 09:53:44 PM
Well azchrisf I'm going to quit complaining about my Favorites and a little missing data.  I don't have your issues.
You will.  They've quit trying to save it and now the roof is caving in.

They're sending out surveys which basically are about what we want them to put on the weather.com site.  The days of WU are very limited...I wouldn't be surprised if it were gone by July.
Title: Re: WU - Let us know your issues
Post by: rormeister on February 21, 2018, 10:06:00 PM
The silence from WU is defening. It would be such a shame to lose their services, but as pointed out in other posts, their reputation is very tarnished. Such a classic example of big fish eating little fish and spitting them out cuz they taste funny.
Title: Re: WU - Let us know your issues
Post by: WSWeather on February 21, 2018, 10:08:22 PM
Such a classic example of big fish eating little fish and spitting them out cuz they taste funny.
Unfortunately, it wasn't spat out...it came from the other end.
Title: Re: WU - Let us know your issues
Post by: Breezy Point on February 21, 2018, 10:13:12 PM
The silence from WU is defening. It would be such a shame to lose their services, but as pointed out in other posts, their reputation is very tarnished. Such a classic example of big fish eating little fish and spitting them out cuz they taste funny.

What’s really sad is that the big fish is IBM. I worked on their software for years and their quality was impeccable. To me it looks like they have lost the ability to manage software and run quality projects. I would never again recommend their products, either hardware or software. My station will not be transferred to Weather.com. During the past six months I have developed my own capability to capture and analyze my data. I also have my data posted at another site now for those people in my neighborhood that use it.
Title: Re: WU - Let us know your issues
Post by: WheatonRon on February 21, 2018, 10:14:47 PM
Well azchrisf I'm going to quit complaining about my Favorites and a little missing data.  I don't have your issues.
You will.  They've quit trying to save it and now the roof is caving in.

They're sending out surveys which basically are about what we want them to put on the weather.com site.  The days of WU are very limited...I wouldn't be surprised if it were gone by July.

I think you are getting carried away. I would be very surprised if WU went away by July or anytime soon. I don’t think IBM would tarnish its image that way. I have noticed marginal improvement in how my WU page is displayed—in particular, my “gold star” stays around rather than going to Puerto Rico on vacation. That said, IBM has a long way to go to make us weather enthusiasts feel good about WU and life in general.
Title: Re: WU - Let us know your issues
Post by: azchrisf on February 21, 2018, 10:18:38 PM
I'm not the only one having the issue with a blank dashboard, it's been posted elsewhere.
Seems like everyone finds a different bug with the site - this is seriously laughable, but at the same time, what can we do about it? That's the sadder part.
Title: Re: WU - Let us know your issues
Post by: Intheswamp on February 21, 2018, 10:35:20 PM
Just ride it out and hope that WU can make it.  Places for weather hobbyists to present their data are all good.  WU, being one of, if not the largest, hosts for our data.  I'd hate to see them go by the wayside.  My data is still uploading to them...and will continue on for them to use...or not.  If they decide to close the door I will naturally shut down the feed, but until them...let it roll.  ;)
Title: Re: WU - Let us know your issues
Post by: WSWeather on February 21, 2018, 10:50:42 PM
the largest, hosts for our data.  I'd hate to see them go by the wayside.
IBM bought WU for the PWS network.  It is used to feed Watson's weather forecasting AI engine (https://www.ibm.com/weather) which IBM sells for huge money to corporations which need microclimate weather data.  Putting on my Carnac the Magnificent (kids, ask your parents who that is) hat, I predict that the PWS pages and data will be migrated over to weather.com and sooner rather than later.  It is not cost effective to run both sites and since WU appears to be mortally wounded it makes more sense to gather up what value remains and apply it to weather.com, which IBM also owns.  The WU site has been severely broken since the latest "upgrade" was pushed out in September, and it just keeps getting worse.

Title: Re: WU - Let us know your issues
Post by: lstrip on February 24, 2018, 04:31:32 PM
Please consider updating Wundermap so that it available again on Iphone and Ipad. This app was the go to app for many PWS owners and users. The details of the app were unsurpassed. I was told by WU to use Storm as a replacement but, Storm does not even come close to the ease of use and PWS detail.
Thanks for listening.
Nice to know WU is still dedicated to PWS users.
Larry Stripling
Title: Re: WU - Let us know your issues
Post by: WSWeather on February 24, 2018, 04:56:58 PM
Nobody from WU has even looked at this since January 22.  It's over.
Title: Re: WU - Let us know your issues
Post by: rormeister on February 24, 2018, 05:16:00 PM
 [ You are not allowed to view attachments ]

Nobody from WU has even looked at this since January 22.  It's over.
Title: Re: WU - Let us know your issues
Post by: azchrisf on February 25, 2018, 02:10:35 AM
I think the only true way we will get their attention is to stop sending data to them.
Once alot of stations stop uploading data to them, they will notice and do something - because it's hitting them in the pocketbook.
They don't have as much data to sell = loss of profit or customers.

That's just about the only way to make a company sit up and take notice in this day and age - which is sad.
Title: Re: WU - Let us know your issues
Post by: Intheswamp on February 25, 2018, 10:12:52 AM
I think the only true way we will get their attention is to stop sending data to them.
Once alot of stations stop uploading data to them, they will notice and do something - because it's hitting them in the pocketbook.
They don't have as much data to sell = loss of profit or customers.

That's just about the only way to make a company sit up and take notice in this day and age - which is sad.
Well, I'm going to keep sending my data for the foreseeable future.  If they fail and have good data from me and folks like me then shame on them.  On the other hand, if they fail because data that the system has grown to accommodate and now depends on is suddenly withdrawn, then shame on me.  Yes, they're struggling, and may not make it, but they have given many hobbyists a place to present their weather data to the public for years and to this date have WU has not charged me a single penny for doing so.  So what if they make some $$$ from my data.  If that is/was an issue for me, then it's easy to turn my feed off to them.  But, it's not an issue for me...I've said it before, they can either use or not use my data. 

Boycott?...deprive them of the data that they need to make things work?  Why be part of the problem?  I'll continue to give them what they need to work the problems out and if they close up shop then it's on them...not me.
Title: Re: WU - Let us know your issues
Post by: zackdog on February 25, 2018, 10:21:08 AM
Well, I'm going to keep sending my data for the foreseeable future.  If they fail and have good data from me and folks like me then shame on them.  On the other hand, if they fail because data that the system has grown to accommodate and now depends on is suddenly withdrawn, then shame on me.  Yes, they're struggling, and may not make it, but they have given many hobbyists a place to present their weather data to the public for years and to this date have WU has not charged me a single penny for doing so.  So what if they make some $$$ from my data.  If that is/was an issue for me, then it's easy to turn my feed off to them.  But, it's not an issue for me...I've said it before, they can either use or not use my data. 

Boycott?...deprive them of the data that they need to make things work?  Why be part of the problem?  I'll continue to give them what they need to work the problems out and if they close up shop then it's on them...not me.

Very well stated, I totally agree.  I have had almost no issues since late January, even with webcams.

Mark
Title: Re: WU - Let us know your issues
Post by: mmorris on February 25, 2018, 01:41:29 PM
I'll keep sending data as long as it free as I gave up on my own web site and web server as it was just a pain to maintain. I feel WU pain having to keep hacker out and the web changing my simple html page could not display thing then it wouldn't scale right  :oops: computer crashes backup not installing thing back right. So if they die it would be ok I no longer care about the data if it get lost as no one else in the world is going to care if Miles is doing weather. Nowadays weather is a Dime a dozen. As long as my home display show me what is going on in almost real time I'm good very seldom look at any one else's web site or WU stuff. I often wonder who is actually viewing. Mostly you see people use a corp weather App on there phone
Title: Re: WU - Let us know your issues
Post by: leoschulz on February 28, 2018, 01:56:52 PM
Well it is my turn in the barrel with WU. I spoke to soon. I get nothing.  KORNEWPO10
Title: Re: WU - Let us know your issues
Post by: Glenn on February 28, 2018, 02:42:55 PM
Well it is my turn in the barrel with WU. I spoke to soon. I get nothing.  KORNEWPO10

Hope it gets sorted out. Did you update your status with the "WU Is working on it" part?
Title: Re: WU - Let us know your issues
Post by: rormeister on February 28, 2018, 02:46:08 PM
Well it is my turn in the barrel with WU. I spoke to soon. I get nothing.  KORNEWPO10

I just pinged your page. Looks like it’s out of it’s slumber from midnight. 2 blips are showing up at the moment.
Title: Re: WU - Let us know your issues
Post by: leoschulz on February 28, 2018, 03:28:00 PM
Yes I did put "WU is working on it".  I don't know if they are or not.  I'll check and see if it is up now.  They will probably take my gold star away. ](*,) ](*,)
Title: Re: WU - Let us know your issues
Post by: Glenn on March 01, 2018, 09:00:20 AM
You are up and running! Gold Star and all! I've found that even after an outage, my Gold Star stays at my CT location. Despite having the exact same setup at my VT location...no Gold Star. I've yet to figure that one out. It may be due to my station in VT running a bit cooler than the other ones close by.
Title: Re: WU - Let us know your issues
Post by: jpk1018 on March 02, 2018, 08:51:26 AM
Webcam stopped uploading since Thursday @ 16:15 checked my FTP connection and it goes through. Seems like a weekly occurrence for me, anybody else having issues.
Title: Re: WU - Let us know your issues
Post by: Eno on March 02, 2018, 09:47:29 AM
Webcam stopped uploading since Thursday @ 16:15

Same time and date on my last webcam image.  No summary for days also.

Circling the drain on the WU paper ship?

Update 3/13 first webcam image returned about a week ago and yesterday Summary also.
Title: Re: WU - Let us know your issues
Post by: antstrafer on March 02, 2018, 09:57:38 AM
Updated: 1:18 AM GMT on March 02, 2018 (13 hours ago) camera in my area

I am quoting a famous IT dude   "we went in to drain the swamp and now something is eating the alligators"
Title: Re: WU - Let us know your issues
Post by: Felix1 on March 03, 2018, 07:54:38 AM
So did that "Tiger Team" exhaust the man hours management allotted to fixing WU's most serious problems? Appears they packed up in the dark of the night and headed off to fight the next fire without so much as an Adiós or maybe Auf Wiedersehen.

Nothing on the Trello site either.

Well, they did some good but I see there was no attempt at installing an outage (status) page and looks like questions to the support e-mail continue to be ignored. Even William seems to be MIA.

Doesn't bode well for the long-term existence of WU. Maybe that survey a couple weeks ago was indeed a harbinger of where things are headed.
Title: Re: WU - Let us know your issues
Post by: PaulKTF on March 04, 2018, 08:00:25 PM
Hi. On the website, when I go to My Email Alerts, on that page it says my email address is unverified. I clicked on the Edit/Verify link (to try to verify the email address) but nothing happens when I click on that. is this a known bug/issue? Thanks.

EDIT- I found a workaround. The  bug reported above still exists, but if you click on My Profile and then on My Webcams it says "You haven't verified your email yet" and gives you a button to click to verify. THAT button works and send the verification email,  BUT the one in the Email Alerts section does NOT do anything at all.
Title: Re: WU - Let us know your issues
Post by: Eno on March 04, 2018, 09:34:56 PM
Hi. On the website, when I go to My Email Alerts, on that page it says my email address is unverified. I clicked on the Edit/Verify link (to try to verify the email address) but nothing happens when I click on that. is this a known bug/issue? Thanks.
You're kidding, right?
Title: Re: WU - Let us know your issues
Post by: PaulKTF on March 04, 2018, 09:38:08 PM
Hi. On the website, when I go to My Email Alerts, on that page it says my email address is unverified. I clicked on the Edit/Verify link (to try to verify the email address) but nothing happens when I click on that. is this a known bug/issue? Thanks.
You're kidding, right?

No. Why would I be?
Title: Re: WU - Let us know your issues
Post by: ColoradoWeather on March 05, 2018, 02:48:17 PM
The webcam has been down for a week now. I re-linked and it has been waiting for approval for the last two days now.
Title: Re: WU - Let us know your issues
Post by: chief-david on March 05, 2018, 03:25:53 PM
The wind map needs arrows to show directions. The old one was better
Title: Re: WU - Let us know your issues
Post by: andrewcburnard on March 05, 2018, 04:30:45 PM
No Summary since Feb 23 KTXJUNCT6

Thanks

Andrew
Title: Re: WU - Let us know your issues
Post by: Glenn on March 06, 2018, 08:52:37 AM
Well, both of my stations now have Gold Stars!  :lol:

Hope things get back on track. Based on this thread and the Trello board some progress had been made a few weeks ago.
Title: Re: WU - Let us know your issues
Post by: Felix1 on March 06, 2018, 10:07:02 AM
Well, both of my stations now have Gold Stars!  :lol:


Is this an inside joke? Can't tell from the small emoticon on my phone.


Or are you surprised that the criteria has been relaxed and everyone now gets a trophy, er... gold star?


Or do you believe you should have had the stars previously but were denied on some technicality? And now it's been made 'right.'
Title: Re: WU - Let us know your issues
Post by: rormeister on March 06, 2018, 10:59:33 AM
Well...you don't see this every day.... Houston?
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Title: Re: WU - Let us know your issues
Post by: WSWeather on March 06, 2018, 11:05:38 AM
Well...you don't see this every day.... Houston?
It's a feature.
Title: Re: WU - Let us know your issues
Post by: rormeister on March 06, 2018, 11:09:37 AM
Well...you don't see this every day.... Houston?
It's a feature.

Maybe this:
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Title: Re: WU - Let us know your issues
Post by: dupreezd on March 06, 2018, 11:16:45 AM
Quote
Well...you don't see this every day.... Houston?

It is trigonometry weather   :lol:
Title: Re: WU - Let us know your issues
Post by: rormeister on March 06, 2018, 11:24:23 AM
Quote
Well...you don't see this every day.... Houston?

It is trigonometry weather   :lol:
Perhaps turbulence in the space/time continuum. Or, one of these anomalies:
Title: Re: WU - Let us know your issues
Post by: Glenn on March 06, 2018, 02:41:56 PM
Well, both of my stations now have Gold Stars!  :lol:


Is this an inside joke? Can't tell from the small emoticon on my phone.


Or are you surprised that the criteria has been relaxed and everyone now gets a trophy, er... gold star?


Or do you believe you should have had the stars previously but were denied on some technicality? And now it's been made 'right.'

There's been some debate over how the Gold Star system works. My VT station hasn't had one for weeks; despite having regular reporting intervals and whatnot. Today, it just showed up. My CT station had a few bumps in the road (Acurite would drop for hours at a time) and my Gold Star remained. Honestly, not a big deal. Just more of a light-heated topic around here.

And nice find on the Trello activity! That's a good sign.
Title: Re: WU - Let us know your issues
Post by: WSWeather on March 06, 2018, 04:16:06 PM
And nice find on the Trello activity! That's a good sign.
Not sure how releasing a "fix" with more bugs in it than what it was fixing is a good sign.  It just keeps getting worse.
Title: Re: WU - Let us know your issues
Post by: Eno on March 07, 2018, 10:30:07 AM
Well...you don't see this every day.... Houston?
Three dimensional graphs. Unclear what the units are on the z-axis however.  /s/
Title: Re: WU - Let us know your issues
Post by: rormeister on March 07, 2018, 10:39:11 AM
Quote
Three dimensional graphs. Unclear what the units are on the z-axis however.  /s/
Perhaps the result of efforts to resuscitate the Flux Capacitor and doing a quick jump back in time?
Title: Re: WU - Let us know your issues
Post by: woodisgood on March 07, 2018, 11:31:56 AM
No data has been appearing in the "Summary" section for one of my two WU sites for several weeks. Here's the link to the site not showing any summary data:

https://www.wunderground.com/personal-weather-station/dashboard?ID=KIDKENDR2
Title: Re: WU - Let us know your issues
Post by: ConligWX on March 07, 2018, 12:30:41 PM
Maybe this:
(https://www.wxforum.net/index.php?action=dlattach;topic=33651.0;attach=30339;image)

Or creating them  \:D/ =D&gt;
Title: Re: WU - Let us know your issues
Post by: konz on March 07, 2018, 02:46:26 PM
RECOMMENDATION to Weather Underground: Use the power of GIS and a Big Data Store to capture, store, analyze, notify, and report from your PWS data and webcam images using the ESRI GeoEvent server.  It is perfectly suited for this task.  https://enterprise.arcgis.com/en/geoevent/
Title: Re: WU - Let us know your issues
Post by: ColoradoWeather on March 08, 2018, 09:49:28 AM
Still no webcams on KCOFORTC64. Still awaiting approval... Frustrating! 
Title: Re: WU - Let us know your issues
Post by: rormeister on March 08, 2018, 10:00:00 AM
Still no webcams on KCOFORTC64. Still awaiting approval... Frustrating!
When this was happening to me, I just kept slamming images their way. I don't know if there is any automation to the approval process, but it's worked in the past.  Otherwise, we need more comments on this Trello item:
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Title: Re: WU - Let us know your issues
Post by: daman on March 09, 2018, 06:33:00 PM
I thought they had favorites figured out and fixed? I have 4 saved but only two are showing up? anyone else?


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Title: Re: WU - Let us know your issues
Post by: WSWeather on March 09, 2018, 07:17:30 PM
It's still screwed up.  I have one I can't delete because it spawns two more (and sometimes five or six), plus one which when I select it bungles up the PWS identifier so bad that the next page load makes the link 404.  Saving my own PWS as a favorite results in one in the next town being "saved" instead, and "home" doesn't work right at all.

Title: Re: WU - Let us know your issues
Post by: rormeister on March 09, 2018, 07:33:56 PM
Favorites is still broken. I try to make my own page a Favorite. After saving it, it keeps reverting to a PWS across the hill from me, and mine is not in the list to change it. If/when I do find my station (usually by accessing the Wundermaps) and save it again, it reverts to the other station but with empty data. Looking at the URL:

https://www.wunderground.com/weather/us/wa/redmond/98053

...it appears that “Favorite” stations aren’t PWS specific, but rather ZipCode general.
Title: Re: WU - Let us know your issues
Post by: casa manana on March 11, 2018, 01:38:39 PM
A new RECORD!!!   My summary and history data have not been loading on WU website since 22 February.  That's one day longer than this bug has ever lasted before!!!

Oh wait, that's not a good thing is it.





Title: Re: WU - Let us know your issues
Post by: astrokareny on March 12, 2018, 01:02:25 AM
...it appears that “Favorite” stations aren’t PWS specific, but rather ZipCode general.
Several months ago I found somewhere on the WU site that the default station for a particular city is the one closest to the “center” of the city (however that might be determined). There does not seem to be a way to change that. So I saved my station to my bookmarks bar - one click access. It works for me in Safari, Edge, and Chrome - the only browsers I’ve tried. I no longer rely on WU’s Favorites except for places where I only want the city and don’t care whose station comes up.
Title: Re: WU - Let us know your issues
Post by: Mike Fitz on March 22, 2018, 06:40:36 PM
Submitted this on the Trello board, but is anyone else using Chrome having this issue? In Chrome Version 65.0.3325.181, I'm missing all content on forecast pages today except current temp and today/tonight/and tomorrow. 10 day forecast page is blank, radar on the forecast page is blank, favorites are blank, and everything below (all sections including nearby stations have no content). My station page works fine, radar, summary, graphs are all there it's just the forecast pages.

Deleted cookies, temp files, logged out and back in, no change. Works fine in Firefox.

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Title: Re: WU - Let us know your issues
Post by: rormeister on March 23, 2018, 12:21:45 PM
Submitted this on the Trello board, but is anyone else using Chrome having this issue?
Mike, this seems to be symptomatic of all the ongoing data issues. Everything is still hit or miss, regardless of the Trello "Status - Closed". If you look closely at the image, the dates are even screwed up on the Today/Tonight/Tomorrow.  How can Tonight be 3/23 AND tomorrow?  I sure hope the WUTeam (pronounced WhatTeam) is still working the problem. They have been silent for weeks.   ](*,)
Title: Re: WU - Let us know your issues
Post by: Mike Fitz on March 23, 2018, 12:26:06 PM
Submitted this on the Trello board, but is anyone else using Chrome having this issue?
Mike, this seems to be symptomatic of all the ongoing data issues. Everything is still hit or miss, regardless of the Trello "Status - Closed". If you look closely at the image, the dates are even screwed up on the Today/Tonight/Tomorrow.  How can Tonight be 3/23 AND tomorrow?  I sure hope the WUTeam (pronounced WhatTeam) is still working the problem. They have been silent for weeks.   ](*,)

I went so far as to roll back my Win 7 OS by a week after resetting and re-installing Chrome twice, still blank content on forecasts. I give up.
Title: Re: WU - Let us know your issues
Post by: rormeister on March 23, 2018, 12:27:51 PM
Submitted this on the Trello board, but is anyone else using Chrome having this issue?
Mike, this seems to be symptomatic of all the ongoing data issues. Everything is still hit or miss, regardless of the Trello "Status - Closed". If you look closely at the image, the dates are even screwed up on the Today/Tonight/Tomorrow.  How can Tonight be 3/23 AND tomorrow?  I sure hope the WUTeam (pronounced WhatTeam) is still working the problem. They have been silent for weeks.   ](*,)

I went so far as to roll back my Win 7 OS by a week after resetting and re-installing Chrome twice, still blank content on forecasts. I give up.
Blame it on the weather?  :roll:
Title: Re: WU - Let us know your issues
Post by: Northwoodsman on March 24, 2018, 07:57:21 PM
Summary data has not showed for my station since Saturday March 17.  Here we go again!
Title: Re: WU - Let us know your issues
Post by: daman on March 24, 2018, 08:02:00 PM
Summary data has not showed for my station since Saturday March 17.  Here we go again!
I just checked I can see your summary?
Title: Re: WU - Let us know your issues
Post by: Northwoodsman on March 26, 2018, 06:01:14 PM
Summary data has not showed for my station since Saturday March 17.  Here we go again!
I just checked I can see your summary?

Hmmm.  I just checked again and when I try to view "monthly" summary, the tabular data as well as the graphical data shows nothing past March 17.  I'd show you a screenshot but not sure how to post that in my response. :sad:
Title: Re: WU - Let us know your issues
Post by: daman on March 26, 2018, 06:12:45 PM
Summary data has not showed for my station since Saturday March 17.  Here we go again!
I just checked I can see your summary?



Hmmm.  I just checked again and when I try to view "monthly" summary, the tabular data as well as the graphical data shows nothing past March 17.  I'd show you a screenshot but not sure how to post that in my response. :sad:

Hmmm this is what I see?....

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Title: Re: WU - Let us know your issues
Post by: Northwoodsman on March 26, 2018, 08:46:47 PM
Summary data has not showed for my station since Saturday March 17.  Here we go again!
I just checked I can see your summary?



Hmmm.  I just checked again and when I try to view "monthly" summary, the tabular data as well as the graphical data shows nothing past March 17.  I'd show you a screenshot but not sure how to post that in my response. :sad:

Hmmm this is what I see?....

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You can see it but I can't.  Weird.  First screenshot shows blank summary data for March 26.  Second screenshot shows no history data after March 17.
 [ You are not allowed to view attachments ]

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Title: Re: WU - Let us know your issues
Post by: daman on March 26, 2018, 08:56:16 PM
What browser? I use ie11
Title: Re: WU - Let us know your issues
Post by: Northwoodsman on March 26, 2018, 09:06:00 PM
What browser? I use ie11

Same here (ie11).  Just tried Edge and no difference.  Not sure if Chrome or Firefox will be different but might try those to see.
Title: Re: WU - Let us know your issues
Post by: daman on March 26, 2018, 09:15:30 PM
What browser? I use ie11

Same here (ie11).  Just tried Edge and no difference.  Not sure if Chrome or Firefox will be different but might try those to see.
Your screen shots looks like  your browser is edge?
Title: Re: WU - Let us know your issues
Post by: VE7FQN on March 27, 2018, 01:37:56 AM
Welcome to this forum Sean!

I have a question regarding your canadian station lists. Why would you think the provinces of Canada are countries? I find it a bit amusing.

Thanks, Doug
Title: Re: WU - Let us know your issues
Post by: WSWeather on March 27, 2018, 01:48:25 AM
Welcome to this forum Sean!

I have a question regarding your canadian station lists. Why would you think the provinces of Canada are countries? I find it a bit amusing.

Thanks, Doug
Don't waste your time.  "Sean" hasn't been here since January.

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Title: Re: WU - Let us know your issues
Post by: mmorris on March 27, 2018, 07:23:05 AM
Seem like lots of stuff broken this morning... :???:
Title: Re: WU - Let us know your issues
Post by: Mike Fitz on March 27, 2018, 11:49:18 AM
Well, after having most of the forecast page missing and wundermap blank in Chrome I started using Firefox since it was still working. Just opened Firefox today and it updated itself and now the same thing is happening there. I did a hard refresh and the forecast page finally filled in, hard refresh on the wundermap and it's working but things aren't looking promising. Unfortunately a hard refresh doesn't have any effect in Chrome...
Title: Re: WU - Let us know your issues
Post by: DoctorKnow on March 27, 2018, 12:44:12 PM
Still waiting for a dynamic map and not something that auto refreshes every 3 minutes...
Title: Re: WU - Let us know your issues
Post by: meteothes.gr on March 27, 2018, 04:42:54 PM
WU has stopped updating monthly and yearly data after March 20th. WU code: ITHESSAL7.

Daily and weekly data are being updated normally.

WD reports successful updates!

Thanos
Title: Re: WU - Let us know your issues
Post by: rormeister on March 29, 2018, 11:02:07 AM
Don't waste your time.  "Sean" hasn't been here since January.
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Remember this one?  Thanks for the memories:
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Title: Re: WU - Let us know your issues
Post by: Intheswamp on March 31, 2018, 08:19:54 AM
Interestingly I'm not seeing all these issues that ya'll are talking about.  I just checked my graphs and they seem to be working ok.  I even pulled one up for an entire year.  Maybe I'm misunderstanding the problem?  Here is a screen capture of my monthly chart... ?

(https://farm1.staticflickr.com/899/39325161710_98936f22cd_c.jpg) (https://flic.kr/p/22V2Jvu)WUgraph20180331 (https://flic.kr/p/22V2Jvu) by Intheswamp (https://www.flickr.com/photos/71532701@N07/), on Flickr
Title: Re: WU - Let us know your issues
Post by: Intheswamp on March 31, 2018, 08:23:44 AM
I see the previous posts were a few days ago.  Maybe the guys at WU are working and fixing things as everybody fusses...???  :grin:
Title: Re: WU - Let us know your issues
Post by: meteothes.gr on March 31, 2018, 08:37:59 AM
I see the previous posts were a few days ago.  Maybe the guys at WU are working and fixing things as everybody fusses...???  :grin:

Well, who knows!  :roll: The problem for me applies to monthly and yearly data! Weekly and Daily are updated fine...

Have a look here:

monthly:
https://www.wunderground.com/personal-weather-station/dashboard?ID=ITHESSAL7#history/s20180301/e20180331/mmonth (https://www.wunderground.com/personal-weather-station/dashboard?ID=ITHESSAL7#history/s20180301/e20180331/mmonth)

and yearly:
https://www.wunderground.com/personal-weather-station/dashboard?ID=ITHESSAL7#history/s20170330/e20180331/myear (https://www.wunderground.com/personal-weather-station/dashboard?ID=ITHESSAL7#history/s20170330/e20180331/myear)

Thanos
Title: Re: WU - Let us know your issues
Post by: a55bruce on March 31, 2018, 09:40:00 AM
Well, who knows!  :roll: The problem for me applies to monthly and yearly data! Weekly and Daily are updated fine...
monthly:
https://www.wunderground.com/personal-weather-station/dashboard?ID=ITHESSAL7#history/s20180301/e20180331/mmonth (https://www.wunderground.com/personal-weather-station/dashboard?ID=ITHESSAL7#history/s20180301/e20180331/mmonth)

and yearly:
https://www.wunderground.com/personal-weather-station/dashboard?ID=ITHESSAL7#history/s20170330/e20180331/myear (https://www.wunderground.com/personal-weather-station/dashboard?ID=ITHESSAL7#history/s20170330/e20180331/myear)

Thanos
I see your Summary Table is empty on the DAILY plot, just like mine.
This issue appears to be a random problem, some sites are fine while others are....  :cry: :evil: ](*,)
https://www.wunderground.com/personal-weather-station/dashboard?ID=KPARENFR7#history
Bruce
Title: Re: WU - Let us know your issues
Post by: daman on March 31, 2018, 09:50:54 AM
I can see all you guy's info!, I think it's a system/ browser issue.
Title: Re: WU - Let us know your issues
Post by: Intheswamp on March 31, 2018, 10:06:13 AM
Hmmm.  Well, here's mine...

Monthly...
https://www.wunderground.com/personal-weather-station/dashboard?ID=KALRUTLE2&cm_ven=localwx_pwsdash#history/s20180301/e20180331/mmonth

Yearly...
https://www.wunderground.com/personal-weather-station/dashboard?ID=KALRUTLE2&cm_ven=localwx_pwsdash#history/s20170330/e20180331/myear

Title: Re: WU - Let us know your issues
Post by: Intheswamp on March 31, 2018, 10:08:44 AM
I can see all you guy's info!, I think it's a system/ browser issue.
Neither of their charts goes past the 20th'ish in my browser...refreshed, Ctrl-F5,....  ???
Title: Re: WU - Let us know your issues
Post by: konz on March 31, 2018, 10:09:03 AM
I'm having the same issue - not showing summary data or monthly and yearly data in the graphs since 3/20/2018.  We can only speculate why this is occurring until we get answers from WU.  The only saving grace is that the data is visible in the table, so it's not lost.  Once the tables stop displaying data, I'm out.
https://www.wunderground.com/personal-weather-station/dashboard?ID=KTXARLIN46&cm_ven=localwx_pwsdash#history/s20180301/e20180331/mmonth

Weekly mode graph looks okay, but the Summary is way off.
https://www.wunderground.com/personal-weather-station/dashboard?ID=KTXARLIN46&cm_ven=localwx_pwsdash#history/s20180324/e20180331/mweek



Well, who knows!  :roll: The problem for me applies to monthly and yearly data! Weekly and Daily are updated fine...
monthly:
https://www.wunderground.com/personal-weather-station/dashboard?ID=ITHESSAL7#history/s20180301/e20180331/mmonth (https://www.wunderground.com/personal-weather-station/dashboard?ID=ITHESSAL7#history/s20180301/e20180331/mmonth)

and yearly:
https://www.wunderground.com/personal-weather-station/dashboard?ID=ITHESSAL7#history/s20170330/e20180331/myear (https://www.wunderground.com/personal-weather-station/dashboard?ID=ITHESSAL7#history/s20170330/e20180331/myear)

Thanos
I see your Summary Table is empty on the DAILY plot, just like mine.
This issue appears to be a random problem, some sites are fine while others are....  :cry: :evil: ](*,)
https://www.wunderground.com/personal-weather-station/dashboard?ID=KPARENFR7#history
Bruce
Title: Re: WU - Let us know your issues
Post by: konz on March 31, 2018, 10:33:39 AM
Don't waste your time.  "Sean" hasn't been here since January.
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Remember this one?  Thanks for the memories:
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Oh yes, those were the days.  Enjoy.

https://youtu.be/y3KEhWTnWvE
Title: Re: WU - Let us know your issues
Post by: rormeister on March 31, 2018, 01:02:22 PM
Don't waste your time.  "Sean" hasn't been here since January.
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Remember this one?  Thanks for the memories:
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Oh yes, those were the days.  Enjoy.

https://youtu.be/y3KEhWTnWvE

At least http://blog.wikispaces.com/ (http://blog.wikispaces.com/) (WikiSpaces) has the decency of keeping their troops informed.
Title: Re: WU - Let us know your issues
Post by: meteothes.gr on March 31, 2018, 01:39:46 PM
No, it is definitely not a browser issue! I have Opera, Firefox, IE, Edge, Chrome installed on my system to check my webpages functionality and the problem looks the same everywhere, even having the cache erased. I've had the same issue last January and it was resolved after WU fixed a problem.

Thanos
Title: Re: WU - Let us know your issues
Post by: daman on March 31, 2018, 01:58:17 PM
I can see most of these accounts except Bruce's summary.

W10 home(1709)Build(16299.309)
IE11
Title: Re: WU - Let us know your issues
Post by: a55bruce on March 31, 2018, 08:02:22 PM
I can see most of these accounts except Bruce's summary.

W10 home(1709)Build(16299.309)
IE11
daman
Can you see meteothes.gr daily summary table? :?
https://www.wunderground.com/personal-weather-station/dashboard?ID=ITHESSAL7#history

It's empty for me, and confirmed with 3 browsers and 2 computers.
Likewise with these (local to me) sites.
https://www.wunderground.com/personal-weather-station/dashboard?ID=KPABUTLE27#history
https://www.wunderground.com/personal-weather-station/dashboard?ID=KPAVALEN8#history
Title: Re: WU - Let us know your issues
Post by: Intheswamp on March 31, 2018, 08:10:36 PM
I'm not Daman, but they're all empty for me.
Title: Re: WU - Let us know your issues
Post by: PraveenC31 on April 03, 2018, 02:15:29 AM
My daily summary dissappeared overnight, IBANGALO9.
Title: Re: WU - Let us know your issues
Post by: Glenn on April 03, 2018, 09:00:19 AM
Summary info is gone for my VT station, but still populated for my CT station.

Thankfully, the PWS weather app I use on my phone keeps a tally of the high/low ect data so that's a fallback for now.
Title: Re: WU - Let us know your issues
Post by: Mike Fitz on April 03, 2018, 09:20:39 AM
My daily summary is now missing again as well. On the plus side my forecast pages mysteriously started filling in after a week of missing content. on the minus side favorites on the forecast page are missing again and it's showing the default "popular cities".

Seems like every week something breaks again and the team that started working on fixes has gone MIA.  The Trello board (https://trello.com/b/hqC0tb0u/weather-underground) is full of people with missing data and other complaints but not a peep from the team. Awesome.
Title: Re: WU - Let us know your issues
Post by: WSWeather on April 06, 2018, 12:26:48 PM
Well, this is new...LOL:

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SNOWNADO!

{shakes head, walks away}
Title: Re: WU - Let us know your issues
Post by: PraveenC31 on April 06, 2018, 01:16:56 PM
My daily summary is back again after 3 days   :-)
Title: Re: WU - Let us know your issues
Post by: Glenn on April 06, 2018, 01:36:26 PM
My daily summary is back again after 3 days   :-)

Mine was still missing this AM...but is back now.  =D&gt;
Title: Re: WU - Let us know your issues
Post by: daman on April 06, 2018, 02:19:45 PM
Well, this is new...LOL:

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SNOWNADO!

{shakes head, walks away}
Not new I've had this for a wile now. :roll:
Title: Re: WU - Let us know your issues
Post by: Mtnviper on April 06, 2018, 09:33:36 PM
Me too.  Reported it on the Trello thread on 3/31/18.  Benjamin Fletcher of WU started new Tello thread yesterday.  Maybe he'll show up here as well.  Apparently they are making progress on the weather summary that many have reported as missing.  \:D/
Title: Re: WU - Let us know your issues
Post by: Mike Fitz on April 06, 2018, 09:50:37 PM
My summary started showing up again late this afternoon. Maybe the WU tech team needed a vacation after the battering they've been getting for the past couple of months. Glad to see they didn't give up and walk out the door, I still have hope.
Title: Re: WU - Let us know your issues
Post by: meteothes.gr on April 07, 2018, 09:10:49 AM
The problem with monthly and yearly reports has been resolved! 8-)

Thanos
Title: Re: WU - Let us know your issues
Post by: Northwoodsman on April 07, 2018, 09:48:02 AM
Except for 6 days of missing monthly data between March 17-23, the rest of my summary data is back and up to date! =D&gt; \:D/
Title: Re: WU - Let us know your issues
Post by: daman on April 07, 2018, 02:24:37 PM
That's strange how some lose it and some don't, mine hasn't missed a beat. Glad you guys are back up.  =D&gt;
Title: Re: WU - Let us know your issues
Post by: DoctorKnow on April 09, 2018, 03:19:38 PM
My history graph is updating every 3 minutes, and sometimes every minute this afternoon. Those guys must still be trying to make things better, at least in some ways?
Title: Re: WU - Let us know your issues
Post by: leoschulz on April 09, 2018, 10:22:20 PM
I hope so.
Title: Re: WU - Let us know your issues
Post by: Glenn on April 10, 2018, 08:34:53 AM
My station graphs are updating in less than 5 minute intervals today. Never had that happen before. Seems they are updating every 2-3 minutes.
Title: Re: WU - Let us know your issues
Post by: rormeister on April 10, 2018, 11:11:15 PM
I wonder what will happen when WU dumps their several hundred thousand PWS data providers. They stopped accepting my data (again) today. On my personal station page I have this posted:
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Title: Re: WU - Let us know your issues
Post by: Intheswamp on April 11, 2018, 08:46:56 AM
It looks like my site is working on WU.   :-k

I had noticed that my webcam had not been working for a while so I took a look at it.  The setup screen said it was inactive.  Everything looked OK in the setup screen so I clicked "save" or whatever and exited.  The screen changed to "waiting for approval".  I'll see in today or tomorrow what happens.  But, data seems to be ok...

Title: Re: WU - Let us know your issues
Post by: PaulMy on April 11, 2018, 08:50:13 AM
That "waiting for approval" is a permanent fixture in my webcam settings ;)

Paul
Title: Re: WU - Let us know your issues
Post by: joegr on April 11, 2018, 11:52:19 AM
My history graph is updating every 3 minutes, and sometimes every minute this afternoon. Those guys must still be trying to make things better, at least in some ways?

They fixed it, back to every five or six minutes.
Title: Re: WU - Let us know your issues
Post by: TJHuot on April 12, 2018, 09:28:05 AM
I will let you know my issues once again. My station is KMDCATON5. I have been contributing data since 2006. This station since 2010. Previously I was uploading from Santa Fe, NM station KMDSANTA14.

1. The database for my station is corrupt. I asked months ago to get this fixed. Nothing has been done. The problem has gotten worse since then as I was reviewing my data and found 90+ degree days starting in January, when the problem started, then coming out of nowhere March 1 and then again April 1. Also false precipitation was logged on those same days. This would be bad enough, but I can no longer delete the bad records. Editing, by removing records no longer works. You can delete a bad record, but it comes right back.

2. Favorite stations. They come and go like the wind. The edit favorite section on the web does not function correctly. I wanted to watch Fairbanks, AK during the winter, but now I can no longer delete it from favorites.

I must ask this question. What happened to this site? It used to be excellent. Everything that I have reported here has been a feature for years but is now broken. Will anything ever get done to bring this back to the excellent quality it once was?
Title: Re: WU - Let us know your issues
Post by: Mtnviper on April 12, 2018, 02:54:17 PM
Good luck with your issues.  They (WU) don't respond anymore.  Last reply was January 19th.  Worst customer service.
Title: Re: WU - Let us know your issues
Post by: joegr on April 12, 2018, 03:16:03 PM
Good luck with your issues.  They (WU) don't respond anymore.  Last reply was January 19th.  Worst customer service.

I'm pretty sure that AcuRite is still worse than WU on that...
Title: Re: WU - Let us know your issues
Post by: Intheswamp on April 13, 2018, 08:28:49 AM
Good luck with your issues.  They (WU) don't respond anymore.  Last reply was January 19th.  Worst customer service.
Well, maybe they're not responding to posts here or maybe not even monitoring the forum anymore but apparently they are continuing to work on things.  I'll give them a UU for that.  Something tells me, though, that they are checking the forum occasionally.  My webcam's (re)authorization is still "pending" on the website, but it's only been two or three days.  As I've said before, I'll send the information and they can do with it as they will.  When I see it not being used and that it's a dead horse I'll end my uploads to them.  Until them I'll keep pushing it their way for them to use to "fix" WU.  No skin off of my nose. ;)
Title: Re: WU - Let us know your issues
Post by: Notoriousnick on May 01, 2018, 07:52:19 PM
Hi All,

Being a newbie, I've put up an FO WH-2900 [same hardware as AW WS-2902] two days ago.

While the connection to Weathercloud hasn't missed a beat, the connection to WU is very intermittent: so far my station appears to report twice a day for several minutes running, but that's it.

While I know that no one has a crystal ball with which to diagnose the issue  :grin: is it likely that this is a problem on the WU side of things and that I should just wait?

Thanks for any input!

Cheers,
Nicholas
Title: Re: WU - Let us know your issues
Post by: Notoriousnick on May 04, 2018, 08:43:53 AM
So that no one lies awake at night wondering what the solution is to my problem - I've found it!

Firmware update through WSTools/AmbientTool for my FO WH-2900 (equivalent to AW WS-2902 - AW version is not available in Australia).

Mind you, I learned all sorts of other interesting things investigating all these blind alleys  #-o :lol:

In any case, all happy now that WU is working!
Title: Re: WU - Let us know your issues
Post by: Intheswamp on May 05, 2018, 08:36:23 AM
 UUCongratulations!!!  I'm happy you got it squared away!!!

I would have told you how to fix it...but I didn't have a clue.  ;)

Enjoy!
Ed
Title: Re: WU - Let us know your issues
Post by: Notoriousnick on May 05, 2018, 08:41:10 AM
I would have told you how to fix it...but I didn't have a clue.  ;)

 :lol: :lol: :lol:
Title: Re: WU - Let us know your issues
Post by: blakamin on May 08, 2018, 02:57:03 AM
So that no one lies awake at night wondering what the solution is to my problem - I've found it!

Firmware update through WSTools/AmbientTool for my FO WH-2900


In any case, all happy now that WU is working!

Lucky you.. the moment mine connected to weathercloud, all data to WU seemed to stop (already had the fw upgrade) ](*,)

BTW, my station ID is 1 above yours. :)
Title: Re: WU - Let us know your issues
Post by: Notoriousnick on May 08, 2018, 04:08:59 AM
BTW, my station ID is 1 above yours. :)

Welcome to the club  :grin:

I upgraded the firmware to v1.1.4 using the AmbientTool app. Is that what you did?

Sounds like you might have to fiddle about a bit to work out what is going on!

Can be frustrating ...
Title: Re: WU - Let us know your issues
Post by: blakamin on May 08, 2018, 04:15:40 AM
BTW, my station ID is 1 above yours. :)

Welcome to the club  :grin:

I upgraded the firmware to v1.1.4 using the AmbientTool app. Is that what you did?

Sounds like you might have to fiddle about a bit to work out what is going on!

Can be frustrating ...

My firmware is 1.2.0... #-o
Using AmbientTool... WS Tool wouldn't connect at all.
Title: Re: WU - Let us know your issues
Post by: Notoriousnick on May 08, 2018, 04:28:46 AM
My firmware is 1.2.0... #-o
Using AmbientTool... WS Tool wouldn't connect at all.

AmbientTool should offer an firmware upgrade on the page that has your monitor details. I didn't have much luck with WSTools either  :-(

I'll check to see when you are up and running  :grin:
Title: Re: WU - Let us know your issues
Post by: blakamin on May 08, 2018, 04:41:35 AM
It does, but 1.2.0 is higher than 1.1.4
Title: Re: WU - Let us know your issues
Post by: Notoriousnick on May 08, 2018, 04:44:36 AM
It does, but 1.2.0 is higher than 1.1.4

Yeah, you'd think so, but 1.1.4 is actually the higher version. 'Upgrade' to 1.1.4 and all will be well! That's what I did - 1.2.0 wasn't working for me - I had the same problem with WU that you are having now. My station works perfectly with 1.1.4.
Title: Re: WU - Let us know your issues
Post by: blakamin on May 08, 2018, 04:46:44 AM
How did you get it to do the upgrade? Anything I click on just takes me to the WU setup page
Title: Re: WU - Let us know your issues
Post by: Notoriousnick on May 08, 2018, 04:54:29 AM
How did you get it to do the upgrade? Anything I click on just takes me to the WU setup page

If the last line that is in a different colour says 'Upgrade Firmware:-' without mentioning v1.1.4, then tapping that will take you to the setup page. If however it says something like 'Upgrade Firmware:- v1.1.4', then the update is available and you should be able to update by tapping that line.

I don't think the update was available to me originally, so don't know why it appeared when it did.
Title: Re: WU - Let us know your issues
Post by: blakamin on May 08, 2018, 04:56:10 AM
trying to click on that, it just takes me to the WU setup :(
Will randomly press everywhere until it works .
Title: Re: WU - Let us know your issues
Post by: Notoriousnick on May 08, 2018, 04:57:55 AM
trying to click on that, it just takes me to the WU setup :(
Will randomly press everywhere until it works .

What exactly does the last line say?
Title: Re: WU - Let us know your issues
Post by: blakamin on May 08, 2018, 04:59:35 AM
Can't tell  right now.. it currently says "Upload" at thee top and a spinning circle... How long does a FW upgrade take?
Title: Re: WU - Let us know your issues
Post by: Notoriousnick on May 08, 2018, 05:00:51 AM
Can't tell  right now.. it currently says "Upload" at thee top and a spinning circle... How long does a FW upgrade take?

Can't remember, maybe a couple of minutes. Looks like a good sign though!
Title: Re: WU - Let us know your issues
Post by: blakamin on May 08, 2018, 05:03:00 AM
Lol, fingers crossed, but it's still doing it.. does the panel do anything when it upgrades?
Title: Re: WU - Let us know your issues
Post by: Notoriousnick on May 08, 2018, 05:04:28 AM
Lol, fingers crossed, but it's still doing it.. does the panel do anything when it upgrades?

No. The panel didn't do anything. It just all suddenly worked with WU, which I wasn't expecting.
Title: Re: WU - Let us know your issues
Post by: blakamin on May 08, 2018, 05:08:19 AM
Ok, that failed.. I have

upgrade firmware: 1.1.4

in blue but clicking anywhere just  takes me to a "weather server" page.
Title: Re: WU - Let us know your issues
Post by: Notoriousnick on May 08, 2018, 05:16:44 AM
...and on the line above that it has that you are still on firmware 1.2.0?

Maybe try again. Close app, restart it. App might be hauling firmware off internet, so your connection to internet on phone would need to be OK I suspect.

If you can do what you did again, it should (hopefully) eventually work. The principle is correct at least.
Title: Re: WU - Let us know your issues
Post by: Notoriousnick on May 08, 2018, 05:25:26 AM
You're up  =D&gt; =D&gt; =D&gt;
Title: Re: WU - Let us know your issues
Post by: blakamin on May 08, 2018, 05:32:51 AM
Lol... looks like WU might take awhile

Stupid text links.
Doesn't help I currently have multiple networks (optus and telstra cellular) until NBN sort their rubbish out for a non-standard install.
Title: Re: WU - Let us know your issues
Post by: blakamin on May 08, 2018, 05:38:53 AM
I have no idea what you did Nick, but it worked =D&gt;

Title: Re: WU - Let us know your issues
Post by: Notoriousnick on May 08, 2018, 05:40:23 AM
I have no idea what you did Nick, but it worked =D&gt;

I don't know either  :shock:

Are you still on the old firmware or did it actually change?
Title: Re: WU - Let us know your issues
Post by: Notoriousnick on May 08, 2018, 05:42:15 AM
In any case, I guess if it ain't broke, don't fix it  :lol:
Title: Re: WU - Let us know your issues
Post by: blakamin on May 08, 2018, 05:42:46 AM
I have no idea what you did Nick, but it worked =D&gt;

I don't know either  :shock:

Are you still on the old firmware or did it actually change?

Still on 1.2.0...  #-o :?
Title: Re: WU - Let us know your issues
Post by: blakamin on May 08, 2018, 05:44:27 AM
In any case, I guess if it ain't broke, don't fix it  :lol:

Not going near ambient or ws tool again while data still works!!

Thanks heaps for you time... You at least stopped  me sending it back!  :lol:
Title: Re: WU - Let us know your issues
Post by: Notoriousnick on May 08, 2018, 05:46:23 AM
No worries.

I didn't do much though. Things fixed themselves!

Enjoy!
Title: Re: WU - Let us know your issues
Post by: blakamin on May 08, 2018, 06:01:43 AM
No worries.

I didn't do much though. Things fixed themselves!

Enjoy!

Cheers (now to fix my sig)

Edit: good old html to bbcode converter :D
Title: Re: WU - Let us know your issues
Post by: WheatonRon on May 08, 2018, 08:33:18 AM
So that no one lies awake at night wondering what the solution is to my problem - I've found it!

Firmware update through WSTools/AmbientTool for my FO WH-2900


In any case, all happy now that WU is working!

Lucky you.. the moment mine connected to weathercloud, all data to WU seemed to stop (already had the fw upgrade) ](*,)

BTW, my station ID is 1 above yours. :)

I experienced the same issue when I connected to Weathercloud.net. When installing the weathercloud module in Weatherlink so I could upload my PWS data to them, it removed my settings to WU! I had to re enter my WU settings in Weatherlink and now everything is fine. This isn’t a WU issue rather either a weathercloud or Weatherlink issue. My guess it is a weathercloud issue. In short, if you sign up for weathercloud, be sure you don’t delete or change settings to others, notably WU. Had I known this, I wouldn’t have start sending my data to weathercloud. I did report this to weathercloud, and they acknowledged my email, so it will be interesting to see if they correct.
Title: Re: WU - Let us know your issues
Post by: DoctorKnow on May 08, 2018, 08:46:14 AM
Mapbox isn't working properly for me this morning. Icons not loading or real slow to appear.
Title: Re: WU - Let us know your issues
Post by: bdh on May 08, 2018, 11:35:02 AM
Really squirrely icons do not load then they load and disappear, I am not to happy with them anyway as I have acurite 5-1 and it is mounted 6' high in a totally grassy area with no shade so I get knocked off the map for most of the day as I am surrounded by davies stations now, I even added 2 solar panels to station for east and west cools down fast in evening but still about 3-5  degree higher than davies when it is sunny Also Had to start running firefox just so mapbox worked right code changed this year and they do not support chrome anymore, I just use firefox for weather stuff. :-( :-( :-(
Title: Re: WU - Let us know your issues
Post by: chief-david on May 08, 2018, 01:23:32 PM
haven't had a webcam for weeks. Cant find a way to send to WU.
Title: Re: WU - Let us know your issues
Post by: DoctorKnow on May 08, 2018, 03:34:04 PM
Really squirrely icons do not load then they load and disappear, I am not to happy with them anyway as I have acurite 5-1 and it is mounted 6' high in a totally grassy area with no shade so I get knocked off the map for most of the day as I am surrounded by davies stations now, I even added 2 solar panels to station for east and west cools down fast in evening but still about 3-5  degree higher than davies when it is sunny Also Had to start running firefox just so mapbox worked right code changed this year and they do not support chrome anymore, I just use firefox for weather stuff. :-( :-( :-(

I hope the ones working on the map are trying to get the icons to update live again, like they used to on the google map. I hate the auto refresh interval. I am also seeing the icons currently disappear after loading, and only certain sides of the map are loading at one time.
Title: Re: WU - Let us know your issues
Post by: Intheswamp on May 08, 2018, 11:15:53 PM
You're up  =D&gt; =D&gt; =D&gt;

WxF?


Weird!!!
Is Wxforum.net still child friendly? 
Title: Re: WU - Let us know your issues
Post by: Captsalt on May 09, 2018, 06:57:53 AM
My Ambient WS-2902 logs perfectly to Ambient.net & Weather Cloud site. WU keeps reporting "This PWS is not reporting".
My site: https://www.wunderground.com/personal-weather-station/dashboard?ID=KMOKIRBY9

Please advise what I need to do ... or, is this a WU site issue?
Thank you for any assistance you are able to provide.
Title: Re: WU - Let us know your issues
Post by: Notoriousnick on May 09, 2018, 07:18:21 AM
Hi Captsalt,

Copy of my reply to your post in another thread is here:

I had the same thing happen to me.

I then noticed that AmbientTool offered a firmware update (to v1.1.4). I tapped that option and surprisingly, after the update, reporting to WU instantly began and hasn't missed a beat since.

There might be some other reason, but this certainly appeared to be it for me!
Title: Re: WU - Let us know your issues
Post by: Captsalt on May 09, 2018, 08:11:20 AM
Thanks for the reply. My firmware version: 4.0.0
They're offering 3.0.3
I don't have a clue what to do ... chance it?
Title: Re: WU - Let us know your issues
Post by: WheatonRon on May 09, 2018, 08:13:56 AM
My Ambient WS-2902 logs perfectly to Ambient.net & Weather Cloud site. WU keeps reporting "This PWS is not reporting".
My site: https://www.wunderground.com/personal-weather-station/dashboard?ID=KMOKIRBY9

Please advise what I need to do ... or, is this a WU site issue?
Thank you for any assistance you are able to provide.

If you just started reporting to weathercloud, that could be the problem. After installing the module for weathercloud, that process removed my WU settings. After that fix, everything is fine.
Title: Re: WU - Let us know your issues
Post by: Captsalt on May 09, 2018, 08:15:16 AM
Thanks for the reply. How did you make the fix?
Thanks again!
Title: Re: WU - Let us know your issues
Post by: Notoriousnick on May 09, 2018, 08:35:01 AM
Thanks for the reply. My firmware version: 4.0.0
They're offering 3.0.3
I don't have a clue what to do ... chance it?

OK, here down under EasyWeather is used for the firmware, not the one you're using, though the principle may be the same. Could try what WheatonRon is suggesting, though in my case, re-saving the WU settings did not do anything.

Just a hypothesis - the change of firmware to 3.0.3 may help. For EasyWeather I went from 1.2.0 to 1.1.4, which is analogous to your situation perhaps.
Title: Re: WU - Let us know your issues
Post by: WheatonRon on May 09, 2018, 08:42:23 AM
Thanks for the reply. How did you make the fix?
Thanks again!

I am using Davis Weatherlink software so settings for WU for you will be different. When you signed up with WU, they provided you a station ID and a unique password. In Weatherlink, they have a field where to enter this data. When I started uploading to weathercloud last weekend, the weathercloud settings removed my WU settings, so in Weatherlink, I had to re enter my WU station ID (KILWHEAT17, in my case) and password and life is good again.
Title: Re: WU - Let us know your issues
Post by: hazyarc on May 09, 2018, 08:52:10 AM
Not sure if it's been mentioned, but the email alert when your station stopped reporting after a few hours no longer works (I no longer get an email when my station is offline). 
Title: Re: WU - Storm App Discontinued May 24th
Post by: thstaff on May 13, 2018, 07:25:38 AM
Unfortunately it looks like the WU Storm App is completely being phased out. I got a message to upgrade to the Weathwr Cbannel Storm App Version by May 24th. I think the writing is on the wall. They will eventually mothball WU and everything will be merged into weather.com. The weather.com Storm App leaves a lot to desired. It’s more or less an everyday casual weather user. The old app has lots of helpful features.

I went ahead and paid for RadarScope and paid the extra 9 bucks annual fee to get some enhanced features.

Darn shame. WU was a great thing at its peak. They’ve gutted it now and it’s only a matter of time.
Title: Re: WU - Let us know your issues
Post by: Bingo255 on May 14, 2018, 04:05:44 PM
My weather station, KNYCITY12 seems to have vanished from the Wundermap and from my favorites.  How can I correct the problem?

mark
Title: Re: WU - Storm App Discontinued May 24th
Post by: ColoradoWeather on May 24, 2018, 07:04:20 PM
Sad day for sure. The Apps are not even comparable. Really bad move! Thanks for the heads up on RadarScope.



Unfortunately it looks like the WU Storm App is completely being phased out. I got a message to upgrade to the Weathwr Cbannel Storm App Version by May 24th. I think the writing is on the wall. They will eventually mothball WU and everything will be merged into weather.com. The weather.com Storm App leaves a lot to desired. It’s more or less an everyday casual weather user. The old app has lots of helpful features.

I went ahead and paid for RadarScope and paid the extra 9 bucks annual fee to get some enhanced features.

Darn shame. WU was a great thing at its peak. They’ve gutted it now and it’s only a matter of time.
Title: Re: WU - Let us know your issues
Post by: thstaff on May 24, 2018, 07:08:18 PM
You bet. RadarScope is very good. But I still liked some of the basic tracking features on the old WU Storm App. If you’re a soccer mom it won’t matter. But for those of us that want a bit more it’s a significant loss. The new WC Storm app isn’t even in the same universe.
Title: Re: WU - Let us know your issues
Post by: WheatonRon on May 24, 2018, 08:12:23 PM
You bet. RadarScope is very good. But I still liked some of the basic tracking features on the old WU Storm App. If you’re a soccer mom it won’t matter. But for those of us that want a bit more it’s a significant loss. The new WC Storm app isn’t even in the same universe.

I agree wholeheartedly. When I received the alert that WUStorm app would no longer be supported use the replacement, Storm Radar, I was very disappointed. What used to be a good app doesn’t apply to Storm Radar-it is missing great features like identifying a NOAA radar site and then viewing its radar real time as well as projected radar in 1 hour, then separately 5 hours. Does Radar Scope have similar features?
Title: Re: WU - Let us know your issues
Post by: thstaff on May 24, 2018, 08:20:26 PM
RadarScope is pretty close to a pro tool. It has many pro features for checking storms and differing winds. Etc. it has a storm track feature but unlike WU app it doesn’t show towns affected. But does have times of General areas affected. The WC storm app redo is a pretty big fail in my opinion.

 (See attachment from a RadarScope storm I recently followed in TN) gives you an idea of what it looks like.
Title: Re: WU - Let us know your issues
Post by: DoctorKnow on May 25, 2018, 08:48:27 AM
WGHP MY FOX 8 weather uses weatherscope and this is where I go for the best live radar scans. Put it in expert mode, and you get all the beam tilts from the radars.http://myfox8.com/weather/severe-weather-radar/

Title: Re: WU - Let us know your issues
Post by: WheatonRon on May 25, 2018, 08:49:41 AM
WGHP MY FOX 8 weather uses weatherscope and this is where I go for the best live radar scans. Put it in expert mode, and you get all the beam tilts from the radars.http://myfox8.com/weather/severe-weather-radar/

Is there an app for this?
Title: Re: WU - Let us know your issues
Post by: thstaff on May 25, 2018, 08:53:19 AM
That's a good feature to have on the tilt and RadarScope allows the same. Myself and some of the other weather guys at the CBS in Charlottesville use this when we aren't in house.
Title: Re: WU - Let us know your issues
Post by: chief-david on May 25, 2018, 12:07:32 PM
Still have not reactivated my webcam. Emailed. No response.
kmnminne28
Title: Re: WU - Let us know your issues
Post by: Eno on May 25, 2018, 12:46:31 PM
That's a good feature to have on the tilt and RadarScope allows the same. Myself and some of the other weather guys at the CBS in Charlottesville use this when we aren't in house.

I've been using wX lately, I think it's android only. Free, open source. 4 tilts, screen recorder, SuperRez Reflectivity and Velocity, Echo Tops, Vertically Integrated Liquid, Differential Reflectivity, Correlation Coefficient, Specific Differential Phase, Hydrometeor Classification, Storm Relative Mean Velocity, Digital Storm Total Accumulation, Digital Accumulation Array, VAD wind profile, all GOES 16 bands imagery, Observations, and it has Soundings. I don't think it does the projected radar though.
Title: Re: WU - Let us know your issues
Post by: CW2274 on May 25, 2018, 02:54:44 PM
http://weather.cod.edu/satrad/
Title: Re: WU - Let us know your issues
Post by: ocala on May 26, 2018, 06:05:56 AM
That's a good feature to have on the tilt and RadarScope allows the same. Myself and some of the other weather guys at the CBS in Charlottesville use this when we aren't in house.

I've been using wX lately, I think it's android only. Free, open source. 4 tilts, screen recorder, SuperRez Reflectivity and Velocity, Echo Tops, Vertically Integrated Liquid, Differential Reflectivity, Correlation Coefficient, Specific Differential Phase, Hydrometeor Classification, Storm Relative Mean Velocity, Digital Storm Total Accumulation, Digital Accumulation Array, VAD wind profile, all GOES 16 bands imagery, Observations, and it has Soundings. I don't think it does the projected radar though.
I have been using wX for some time now and in my opinion it has no equal.
I think it has just about every product that NOAA puts out and is very customizable. SP?
With so much to offer there is a learning curve but once you get it set up to your liking it's pretty awesome.
https://play.google.com/store/apps/details?id=joshuatee.wx
Title: Re: WU - Let us know your issues
Post by: Intheswamp on May 26, 2018, 09:35:09 AM
Is wX put out by Hunter Research and Technology?  I see a "Wx" app listed for iOS, but not "xW"...???  Seems some of the reviewers are talking about older versions, too, so possibly this is not the app that ya'll are referring to.  Just curious.
Title: Re: WU - Let us know your issues
Post by: Reelhouse on May 26, 2018, 09:53:23 AM
 :-(  Hello guys! KSCGOOSE15 here!  So, am I reading all this right?? It seems like WU is going to be mothballed and eaten up by big daddy TWC?? Sorry I'm so late to this game, I've been sending data to WU since 2002-2003ish and have had quite a few emails back and forth with Sean over the years.
This is really sad... I hope someone finds all this work useful and not just in a corporate $$$$$ sort of way.

I figured once TWC bought everything something bad was going to happen.....

SEAN! I'm still waiting on my WU coffee mug celebrating 10+ years of good data dammit!!!!!

Lane
https://www.wunderground.com/personal-weather-station/dashboard?ID=KSCGOOSE15
 
Title: Re: WU - Let us know your issues
Post by: WSWeather on May 26, 2018, 10:47:16 AM
I figured once TWC bought everything something bad was going to happen.....

You're one purchase behind...IBM owns WU now (they bought The Weather Company) and all they are interested in, ironically, is the PWS data.
Title: Re: WU - Let us know your issues
Post by: jas340 on May 26, 2018, 11:01:27 AM
TWC has lost it's way. They don't know what their purpose is or why they even exist. This slow death of WU is excruciatingly slow. I loved the Weather Channel back in the 1980's and WU up until about 2014 or so.
Title: Re: WU - Let us know your issues
Post by: Intheswamp on May 26, 2018, 11:15:40 AM
(Sorry, this is duplicate post...posted it in another thread and thought it was this thread.  Ed )

 I wonder if us boycotting WU and CWOP will really make a difference.  I may be wrong, but do most PWS stations (Accurite, Davis, etc.,) come with software pre-focused on sending data to WU and a few other places.  I would think the majority of PWS stations do not have personal websites such as most of us here on the forum and simply enjoy having "their" data presented on WU's nice website...they're probably tickled to tell friends about their weather station being on WU.  So, they don't need access to the WU products...they're just happy to see their data online.  Depending on how many of these WU-dependent PWS owners there are WU may very well have enough data input to tell all of us to "take a hike".  I don't think they're too concerned with actual accuracy as they are with numbers to show their advertisers and investors.  Losing a few independent weather stations/websites (like us) that report to them won't harm them too much, I would think.   In doing so they take away some independent competition that was using "their" products.  It's a money-move for them, always has been.  I just think they're seeing us as a thorn in the side and that it's time to scrap us to clean up their "image".

I've been neutral during their pangs and problems.   I always figured I'd keep sending my data to them as long as they were there in an attempt to give them data to use in overcoming issues that we thought were plaguing them.  My neutrality has shifted slightly negative at this point and I will be watching.  The first verified denial of a product for use on my website (which I'm not sure what is other than a radar image on my front page which updates every *30* minutes  :?) and my data will no longer be going to them.  I feel pretty sure that I've helped them more than they've helped me through the years.  I'm not the sharpest blade in the drawer, but I know how to uncheck that little button beside WU's name in Cumulus.  ;)

Looking at things, I'm sad to say that I will most likely be unchecking that button.  No tears for WU, but I do wish them and the lemmings well...nothing personal towards the lemmings, of course!  :lol:
Title: Re: WU - Let us know your issues
Post by: konz on May 26, 2018, 12:35:47 PM
:-(  Hello guys! KSCGOOSE15 here!  So, am I reading all this right?? It seems like WU is going to be mothballed and eaten up by big daddy TWC?? Sorry I'm so late to this game, I've been sending data to WU since 2002-2003ish and have had quite a few emails back and forth with Sean over the years.
This is really sad... I hope someone finds all this work useful and not just in a corporate $$$$$ sort of way.

I figured once TWC bought everything something bad was going to happen.....

SEAN! I'm still waiting on my WU coffee mug celebrating 10+ years of good data dammit!!!!!

Lane
https://www.wunderground.com/personal-weather-station/dashboard?ID=KSCGOOSE15
 

Appears that your coffee mug contains a stout bit of 5-year old foreshadowing.   :-({|=
Title: Re: WU - Let us know your issues
Post by: thstaff on May 26, 2018, 12:40:08 PM
Hi Ed,

Like many of us, I share your frustration. I was a contract on air reporter for Weather Channel in the old days. Mid 90s until 2004 when I left the biz. WX channel was a good operation back then and didn’t own WU in those days either. WU did a great job at weather. As did Weather Channel. Once NBC Universal and ultimately IBM got hold of WU the writing has been on the wall. We first saw a glimpse of that with webcams last fall but the pushback was too great and they reversed. The ultimate goal IMHO is for them to shutter WU and bring it all under the WX CH flag. I see the IBM side (Watson) when I still do occasional on air weather in Charlottesville. Essentially IBM owns everything now. Except AccuWeather.

It’s my hope some other group of folks eventually comes along and creates something like WU originally was. Weather info. Weather enthusiasts. Not entertainment and drama as Weather
Channel and its affiliates have become these days.
Title: Re: WU - Let us know your issues
Post by: konz on May 26, 2018, 12:47:59 PM
Hi Ed,

Like many of us, I share your frustration. I was a contract on air reporter for Weather Channel in the old days. Mid 90s until 2004 when I left the biz. WX channel was a good operation back then and didn’t own WU in those days either. WU did a great job at weather. As did Weather Channel. Once NBC Universal and ultimately IBM got hold of WU the writing has been on the wall. We first saw a glimpse of that with webcams last fall but the pushback was too great and they reversed. The ultimate goal IMHO is for them to shutter WU and bring it all under the WX CH flag. I see the IBM side (Watson) when I still do occasional on air weather in Charlottesville. Essentially IBM owns everything now. Except AccuWeather.

It’s my hope some other group of folks eventually comes along and creates something like WU originally was. Weather info. Weather enthusiasts. Not entertainment and drama as Weather
Channel and its affiliates have become these days.

So, question - is CWOP the best alternative to upload data?...or does Blue have their tentacles in that too?  Any long-time users have recommendations for contributing to something worthwhile?  Where does wX get their data?  Even WeatherBug is going with CWOP now, according to an email I received from them.  Is WU doing the same thing?  It would drastically cut their overhead, by removing the direct user data ingestion part of this site and transfer that to CWOP.

TIA.
Title: Re: WU - Let us know your issues
Post by: ocala on May 26, 2018, 03:50:26 PM
Is wX put out by Hunter Research and Technology?  I see a "Wx" app listed for iOS, but not "xW"...???  Seems some of the reviewers are talking about older versions, too, so possibly this is not the app that ya'll are referring to.  Just curious.
No it was developed by a guy named Joshua Tee.  The Android version has been around for a while and I know he was beta testing an IOS version but since I use Android I haven't followed the IOS development.
Also that app is called Wx. This one I'm referring to is wX. Not too confusing eh.
Title: Re: WU - Let us know your issues
Post by: Intheswamp on May 26, 2018, 04:53:02 PM
I think they're teasing the dyslectics with those two names.   #-o
Title: Re: WU - Let us know your issues
Post by: Intheswamp on May 26, 2018, 04:56:52 PM
Hi Ed,

Like many of us, I share your frustration. I was a contract on air reporter for Weather Channel in the old days. Mid 90s until 2004 when I left the biz. WX channel was a good operation back then and didn’t own WU in those days either. WU did a great job at weather. As did Weather Channel. Once NBC Universal and ultimately IBM got hold of WU the writing has been on the wall. We first saw a glimpse of that with webcams last fall but the pushback was too great and they reversed. The ultimate goal IMHO is for them to shutter WU and bring it all under the WX CH flag. I see the IBM side (Watson) when I still do occasional on air weather in Charlottesville. Essentially IBM owns everything now. Except AccuWeather.

It’s my hope some other group of folks eventually comes along and creates something like WU originally was. Weather info. Weather enthusiasts. Not entertainment and drama as Weather
Channel and its affiliates have become these days.
Ah well, I used to refer to "Corporate America", but I think these days "Corporate World" is a better description.  Seems the $$$ ring is in all of their noses.  As for losing WU, no biggie for me, I've sent my data to them as favor to them and whoever wishes to view it...and wouldn't lose a bit of sleep if I stop that flow.  ;)
Title: Re: WU - Let us know your issues
Post by: Intheswamp on May 27, 2018, 10:25:40 AM
Btw, my new status message on WU...

Status: WeatherUnderground will begin charging me and other PWS contributors to use their data for our websites. WU's local graphs and other data are created from *our* PWS data input. WU is unfair to take but not to give. If and when WU enacts this policy I will turn my data stream off to them.

https://www.wunderground.com/personal-weather-station/dashboard?ID=KALRUTLE2&cm_ven=localwx_pwsdash

I'm not sure how many users will go to the "second" page to read this, and I don't have that many users really using the WU page.  Within a rough 35-40 mile radius I have around 15 other stations reporting to WU.  I don't know of any of those stations having a website, so will I even be noticed?  One thing that I've had since I set the WU feed up is that I have my website's URL in the "Name" field and clicking on it opens up to BeeWeather.com  ;) .  I'm not sure if it's worth it to keep it going just for the advertisement or not...both my website and the WU page doesn't get a lot of hits, but I have a few users that have let me know that they use the website...I've never heard anything from a WU user, though.
Title: Re: WU - Let us know your issues
Post by: ocala on May 27, 2018, 10:45:31 AM
I guess I missed that. Was that part of their new privacy policy?
I can't imagine why they would do that, but that is surely one of the final nails in the coffin.
Title: Re: WU - Let us know your issues
Post by: Intheswamp on May 27, 2018, 11:22:47 AM
You know something, I really don't know what WU's intentions are.  I'll wait and see, as I mentioned above.  I just feel that if WU withholds data from PWS owners and those users are contributing to data to them that would be a very unfair arrangement.  But, again, I really don't know what's going on...just chatter on the boards.  So, to keep things more "fair"(?) I did change my "status" message on WU. 

Status: There are rumors that WeatherUnderground will be making changes that adversely affect my PWS website, www.BeeWeather.com. Should this actually come to fruition I will discontinue streaming my data to WU. Local conditions, NWS forecasts, Weather Cam, ect., will still be found at BeeWeather.

I think my first one was just a knee-jerk reaction.  :oops:
Title: Re: WU - Let us know your issues
Post by: DoctorKnow on May 27, 2018, 12:01:30 PM
I am curious if WU is planning new graphics, because some of them are just so ancient looking now, especially the Wundermap, and this is how they plan to "pay" for the upgrades, or maybe the new stuff they may be rolling out will not accommodate the current and past stuff they have taken away very easily? I would really hope whatever they're doing would be a lot more "user friendly" and "operable" than the current system. I just can't imagine why you would need to announce the ending of something like API without something else going on.
Title: Re: WU - Let us know your issues
Post by: rormeister on May 28, 2018, 11:24:37 AM
Anyone beside myself annoyed at the lovely new (in your face) addition to our weather pages?

We value your privacy and want you to clearly understand the control you have over your information on all wunderground.com sites.  We have updated our Privacy Policy effective May 25, 2018.

Personally, WU continues to go downhill. I really wish there was a viable alternative. The rumors of dropping API support is just another straw on this camel's back.
Title: Re: WU - Let us know your issues
Post by: WheatonRon on May 28, 2018, 12:13:56 PM
While you might think the privacy blurb is “in your face”, the likely reason for it is because of recent government mandates (primarily coming from the EU), that a website disclose what it is doing with information it may have collected when you visit such sites. So blame the governments, not WU for this one. I believe you will only see the blurb the first time you visit WU but no more thereafter. I don’t like the direction WU is going but the blurb is not their fault for a change. All reputable websites are updating their website privacy policies. The EU requirement must be met by June 1, I believe.
Title: Re: WU - Let us know your issues
Post by: Intheswamp on May 28, 2018, 01:00:08 PM
Yep, I've got a sack full of "agreement changes" over the last few days.  I'm sure they all boil down to saying "We will use info that we get from you during your visit for whatever we wish to use it for and there's nothing you can do about.  By using our website you agree to that...or, you can leave."  Simple.
Title: Re: WU - Let us know your issues
Post by: rormeister on May 28, 2018, 02:40:54 PM
Yep, I've got a sack full of "agreement changes" over the last few days.  I'm sure they all boil down to saying "We will use info that we get from you during your visit for whatever we wish to use it for and there's nothing you can do about.  By using our website you agree to that...or, you can leave."  Simple.

Trust me, I get the EU privacy piece. But sadly WU doesn't use any cookies to 'encourage' the popup from not displaying. If like me, you have to regularly clear your cache just so WU pages will try to load correctly, you're toast. Bottom line, WU appears to given up the ghost on the PWS community.
Title: Re: WU - Let us know your issues
Post by: konz on May 28, 2018, 06:02:34 PM
I commented out my WU feed for 30-days until Jul 1st...just to see how it goes.  FOMO may get the better of me though.  :lol:
Title: Re: WU - Let us know your issues
Post by: Jstx on May 28, 2018, 08:24:20 PM
(I posted this on the WU 'Privacy Policy Popup' thread recently, it fits even better here)


"Like the OP I have been getting various privacy advisory popups for a while.
Today I got an extensive 'permissions/privacy' popup, with several "opt-in/opt-out" choices, etc.
Since I use a VPN (built into my favored Opera browser) and it shifts my IP location around the world, I assume that today I'm 'located' in Europe and got the full website disclosure. I selected some of them and submitted it.

It would be nice if our own political 'leadership' would ensure our own Net Neutrality, some ISP and telecomm regulation, and extensive privacy protections as the Euros seem to be doing.
Some of the stuff going on could set your hair afire, check out the Electronic Frontier Foundation ( eff.org ) for some info on the issues (they've been around a long time, and have lots of info on how to protect yourself online and on the ol' smartphone).

Back on WU, now a couple other functions seem to have gone wonky, like updating the "View" section. I wish that WU would quit jacking with the good working stuff.

I have one thing that used to work but doesn't anymore: I used to like to set up the "View" to show 6-8 days of graphing, with the last day(s) as the next calendar day or two. That way you get a nice graph of a week, and it automatically slides into the next day, minimizing your needing to update it.
Now if you specify the last day of the range as beyond today it comes back with a stupid 'calendar error' message, so your last day entry has to be limited to "today".

Not only that, the current day (today) always stops graphing about 1500h in the afternoon, updates/refreshes have no effect. Then you have no afternoon and evening day's graph until after a post midnight refresh.

These idiotic changes were made in the last year or so, you really have to wonder if WU swapped out their reasonably skilled IT/web design crew for a bunch of clueless scriptkiddies."
Title: Re: WU - Let us know your issues
Post by: BrianLehan on May 28, 2018, 10:47:03 PM
I only quickly skimmed through the 23 pages of this thread so maybe it has already been requested but I mainly saw posts about webcam image issues...

I would like to see WU fix the issue with the Mesonet Station data and get it to start working again. Both my VWS template and the Saratoga-Weather php scripts feature it and it has been broken for a long time now. I think it finally broke when the Weather Exchange application also stopped working which I miss too.

I also miss the today's historical highs and lows (temp and date) data which also stopped working in VWS and I have had consistency issues pulling it with the api but then again I'm not a rocket scientist when it comes to using the api.

Thanks in advance
Brian
Title: Re: WU - Let us know your issues
Post by: waiukuweather on May 28, 2018, 11:52:21 PM
I would not be expecting those things to be fixed now at all
Title: Re: WU - Let us know your issues
Post by: rormeister on May 29, 2018, 08:22:55 PM
I would not be expecting those things to be fixed now at all

And just when we say that, this happens:
(http://[attachment id=1 msg=350262][/attachment])

Does the WU Giant awaken? Time will tell...maybe.
Title: Re: WU - Let us know your issues
Post by: antstrafer on May 30, 2018, 07:57:07 AM
Error: Authorization failed. (unlimited more tries)  KTXTHALI2

what do I do now? 2 months no problems now this

this PWS is not reporting
Last updated: 5/29/2018, 2:04:19 PM,
17 hours ago

System Message
Error: Weather Underground
Title: Re: WU - Let us know your issues
Post by: catdon on May 30, 2018, 11:39:34 AM
Geez  so many different problems...For the last day my reported temp readings are bouncing up and down every few minutes...I also just noticed now my station is reporting things like soil temp, that I don't even have. Readings are fine on my other reporting sites.
Title: Re: WU - Let us know your issues
Post by: chief-david on May 30, 2018, 12:08:07 PM
I have given up. They can have data. Fine. But my webcam has not worked in 3 months. don't think it ever will.
Title: Re: WU - Let us know your issues
Post by: antstrafer on May 30, 2018, 02:42:43 PM
back up at 1215 local.   I am now getting soil temp and moisture readings also.  Wish I had soil and moisture sensors.  Anywho back to normal, whatever normal is now.  tks to whoever
fixed this 
Title: Re: WU - Let us know your issues
Post by: joegr on May 30, 2018, 03:35:33 PM
Yep, apparently I have a soil temperature of -1.0 F and soil moisture of - 1.0.
Title: Re: WU - Let us know your issues
Post by: antstrafer on May 30, 2018, 04:25:39 PM
Yep, apparently I have a soil temperature of -1.0 F and soil moisture of - 1.0.
   

sounds about right, log it in
Title: Re: WU - Let us know your issues
Post by: KB3ZWI on May 30, 2018, 05:22:52 PM
Error: Authorization failed. (unlimited more tries)  KTXTHALI2

what do I do now? 2 months no problems now this

this PWS is not reporting
Last updated: 5/29/2018, 2:04:19 PM,
17 hours ago

System Message
Error: Weather Underground


Hey antstrafer, I've been having the same issue since Monday. I got a new D-Link DR-505 router that I made into a Meteobridge and it worked like a champ on Sunday. Monday morning rolls around and my station is having all kinds of issues and the Meteobridge keeps flagging WU.

I was losing my mind thinking there was an issue with the bridge. I plugged my Acurite SmartHub into my computer, bridged the network connections, and fired up Kevin's Acurite SmartHub Software and it was flooded with bad request messages from WU.

Something is definitely broken on WU's end. I sent an email asking what gives and haven't heard anything.  I know user Colorado Weather sent an email to Kevin about his software so maybe we'll get addtional details. For now, I've disabled sending data to WU because it's just causing other problems with getting data to my other weather services, including CWOP.
Title: Re: WU - Let us know your issues
Post by: Intheswamp on May 30, 2018, 10:37:23 PM
Ya'll, I'm about ready to pull the plug on WU.  I just checked in and it's telling that my station is offline and has been for the last 3-4 days.  It pushes anyone looking for Rutledge weather conditions down to "Brantley" which is only 17-18 miles from me.  PWS, CWOP, and SEWN all seem to be working fine with my data uploads...and I've done nothing with any of the settings. :roll:  I've still got my gold star rating, though!!!! \:D/
Title: Re: WU - Let us know your issues
Post by: antstrafer on May 30, 2018, 11:25:25 PM
I did not know
intellicast used WU PWS data

http://www.intellicast.com/About/PWS.aspx
Title: Re: WU - Let us know your issues
Post by: Flessan on May 31, 2018, 09:17:32 AM
My graphs and data display stopped updating around 6:45 PM yesterday.  Prior to that, I was seeing the bug where temps, dewpoints, and even rain rate was jumping up and down.  My daily summary for today has incorrect highs, lows, and wind speed. Oddly enough, the rapid fire shows the correct numbers for temps.
 
Speaking of rapid fire...the update interval appears to be one minute now instead of every few seconds.  Pretty useless, really.  I hope they can fix these issues soon.
 
I did send an email to help@wunderground.com.  Fingers crossed.
 
KFLRIVER11

Title: Re: WU - Let us know your issues
Post by: Intheswamp on May 31, 2018, 10:15:13 AM
 :oops: :oops: :oops:
Does the red faces tell you anything?

Boy was I mad when I saw that WU had put my station OFFLINE!!!  Really got a quick knee-jerk reaction out of me!!!  The nerve of them!!!! Especially after sending my good information to them for years!!!  Sheesh.

I was getting ready to leave a bad status message on my WU site, basically saying I was getting ready to delete the station.  Something made me wonder if "William" had even contacted me about my station being offline.  The notice on my WU page said that BeeWeather.com hadn't reported since the 27th so I looked through my email around that time...and I found something!!!!!  It was a....password change notice!!!!  #-o  I remembered I had changed my WU password BUT I forgot to change it in Cumulus.  ](*,)  ](*,)  ](*,)

So, even though WU is dropping the ball on lots of things, apparently, I have to give them my apologies for blaming them on my station "not reporting".  And I'll also, say, other than *me* causing my WU webpage to have problems, other than the weather-cam not showing, everything else has continued to cruise along mostly unimpeded.

I'll crawl back beneath my rock now....  #-o
Title: Re: WU - Let us know your issues
Post by: azchrisf on May 31, 2018, 01:21:27 PM
Having issues like others are again - temps are showing a sawtooth pattern of up and down, yet they are fine elsewhere. Plus the wrong temp or maybe a temp from hours ago is showing up.

Sigh...have these guys ever heard of Sandbox development? You never do stuff to a live site unless your sure it won't break it.  #-o
Title: Re: WU - Let us know your issues
Post by: SLOweather on May 31, 2018, 01:56:06 PM
Sigh...have these guys ever heard of Sandbox development?

Sometimes, the sandbox is where the cat poops.
Title: Re: WU - Let us know your issues
Post by: SWX on May 31, 2018, 04:31:13 PM
My only issue is with the site, for the past week or so I’ve only been able to view data from the present day in the summary section, can’t view the previous day, week, month, etc. as it doesn’t load.
Title: Re: WU - Let us know your issues
Post by: PooreBoy on May 31, 2018, 04:34:20 PM
I cannot access any of the local stations in my area. I keep getting a server error:
Oops! There's been a glitch.
This happens on my pws https://www.wunderground.com/q/zmw:37769.1.99999?sp=KTNROCKY3&hdf=1 (https://www.wunderground.com/q/zmw:37769.1.99999?sp=KTNROCKY3&hdf=1), and when searching for a station for 37769 https://www.wunderground.com/q/zmw:37769.1.99999?hdf=1 (https://www.wunderground.com/q/zmw:37769.1.99999?hdf=1).
Title: Re: WU - Let us know your issues
Post by: railrode1 on May 31, 2018, 04:45:04 PM
Only the summary pop-up on wundermap is working, when you click on stations.
Title: Re: WU - Let us know your issues
Post by: WheatonRon on May 31, 2018, 05:07:12 PM
When clicking on my PWS from WU, the following message results:

Service Unavailable

The server is temporarily unable to service your request. Please try again later.
Reference #6.beb31bb8.1527800677.46b5cfb


It appears WU is dying a slow death OR they are making major improvements and are about ready to release them!
Title: Re: WU - Let us know your issues
Post by: joegr on May 31, 2018, 05:20:39 PM
I too get : Service Unavailable
The server is temporarily unable to service your request. Please try again later.

Reference #6.6bcedcc.1527801381.923771

when trying to view my station.  I get the same when trying to look at my api key page.  I'm also getting continuous failures trying to pull radar images right now.  (Normally, I just get several failures a day.)

Edit:  Looks like www.wunderground.com is down too.  The page comes up, but fails when to try to select anywhere.
Title: Re: WU - Let us know your issues
Post by: DoctorKnow on May 31, 2018, 05:25:00 PM
If they are not making major improvements, then stick a fork in it, it's gone... What they are doing is just hanging on till the next thread gives, and that is no way to run a site as large as this has become. They keep taking things away as they grow beyond capacity. There isn't anything left to take but for me to pull my data.
Title: Re: WU - Let us know your issues
Post by: SWX on May 31, 2018, 05:49:49 PM
My only issue is with the site, for the past week or so I’ve only been able to view data from the present day in the summary section, can’t view the previous day, week, month, etc. as it doesn’t load.

And it’s finally working again after Wunderground came back online, that was weird.
Title: Re: WU - Let us know your issues
Post by: jas340 on May 31, 2018, 05:55:24 PM
My Current Conditions still have not updated since the 29th. 
Title: Re: WU - Let us know your issues
Post by: ocala on May 31, 2018, 06:31:51 PM
Working again.
Title: Re: WU - Let us know your issues
Post by: bvstation on May 31, 2018, 07:18:02 PM
Mine has been down for 3 days now - Software says Error posting data to WU. The remote server returned error (400) Bad Request.

I can't fix it.
I've seen nothing official about the issue... why can't they say something?
Title: Re: WU - Let us know your issues
Post by: SWX on June 01, 2018, 08:22:12 AM
My only issue is with the site, for the past week or so I’ve only been able to view data from the present day in the summary section, can’t view the previous day, week, month, etc. as it doesn’t load.

And it’s finally working again after Wunderground came back online, that was weird.

No longer working again as of this morning.  :roll:

If AmbientWeather or Weathercloud updated as often as Wunderground I wouldn’t care as much, but those 10 minute updates rarely catch the absolute max/min conditions like Wunderground does.
Title: Re: WU - Let us know your issues
Post by: PooreBoy on June 01, 2018, 12:26:41 PM
It's working for me now. The site is still slow, but at least it's up and displaying the data from my PWS.
Title: data not correctly displaying in dashboard and apps although correctly recorded
Post by: phillyman on June 01, 2018, 12:50:26 PM
HI,

Clearly I'm not the only one having issues in the past week. Mine is a tad different. Station was always able to send the data and it would show up on wundermap and other map places with the correct temp. BUT in the dashboard/ios app it would be stuck on old data. Weirdest of all in the dashboard it would show the correct temp on the left side (map) but completely wrong on the right side. Also weatherclip (mac app) is pulling the wrong stuck data.

If I check the data listed in the table, it is all there with the correct values.

Do we have any idea when they will fix this problem? Is there a bigger overhaul I'm not aware of?

Thanks Philly
Title: Re: data not correctly displaying in dashboard and apps although correctly recorded
Post by: WheatonRon on June 01, 2018, 01:17:19 PM
HI,

Clearly I'm not the only one having issues in the past week. Mine is a tad different. Station was always able to send the data and it would show up on wundermap and other map places with the correct temp. BUT in the dashboard/ios app it would be stuck on old data. Weirdest of all in the dashboard it would show the correct temp on the left side (map) but completely wrong on the right side. Also weatherclip (mac app) is pulling the wrong stuck data.

If I check the data listed in the table, it is all there with the correct values.

Do we have any idea when they will fix this problem? Is there a bigger overhaul I'm not aware of?

Thanks Philly

Don’t feel bad. Your issue I experienced this morning as well—very strange to say the least. It is one of many issues at WU and whether anybody at WU, weather.com or their parent, IBM Corp., care about (which seem to grow daily) is unknown. Folks should read the first post in this thread purportedly from a WU representative. Five months have gone by since that initial post, and if anything, things at WU are worse, not better. Big Blue spent a bunch of money in January 2016 ($2.3 billion per an IBM SEC filing) to buy weather.com including WU, and comments in this thread certainly aren’t going to enhance the value of the amount paid by Big Blue. IBM shareholders should be disappointed since management doesn’t seem to care--spend a bunch of shareholder money on a "jewel" and once acquired, treat the jewel like it was costume jewelry. Hopefully I am wrong and all these issues will be resolved soon. But the 5 month track record would support a different conclusion. How unfortunate as I really like how my and other PWS are shown and reported on WU—when it works like it used to. :evil:
Title: Re: WU - Let us know your issues
Post by: phillyman on June 01, 2018, 01:41:32 PM
Thanks for the confirmation. Yes, it is bizarre. I can see the attraction for big blue in terms of more raw data they can feed watson for more comprehensive weather models for insurance companies etc. BUT they do rely on our data and we do not ask for much in return. As previously discussed I also liked the original storm app. I also like their iPad wunderstation app. The dashboard and maps are helpful and I like to check if my station is still clean enough to correctly record the precip. As you mentioned they clearly do not care much for us. I find it crazy that something that was simple and functioning ceases to work. Just keep stuff working IBM/weather.com etc. that is all we ask.  ](*,) :evil: ](*,)
Title: Re: WU - Let us know your issues
Post by: bvstation on June 01, 2018, 07:36:53 PM
Still down for me.. I'm still getting the same errors - using Kevins smarthub reader software from AcuRite smarthub.
I'm not sure what else to do but others around my area are broadcasting still..it makes no sense.
Title: Re: WU - Let us know your issues
Post by: BrianLehan on June 01, 2018, 09:37:31 PM
Well there seems to be tons of issues, but it depends on what page you are looking at for my data. Old feel and smell WU pages for my PWS are fine, correct current data but the "new" style WU pages say weird stuff like update in 18 years, sometimes --- for temps other times numbers but not correct ones. I think many of you are seeing that as well.

Of the two widgets I used on pages, the new one works but has wrong data, the old original rectangle says just no data. So it is clear WU has an army of coders changing pages with no knowledge of the correct variables, or any concerns other than do the new pages look corporate pretty.

Disappointing that the theme of this thread started off being so hopeful and now just crickets from WU on our issues. If we could organize a boycott day or week and get everyone in the world to stop sending data to them maybe they would wake up and maybe login and respond to our issues but I fear it would just be lip service.
Title: Re: WU - Let us know your issues
Post by: Intheswamp on June 02, 2018, 07:29:26 AM
Disappointing that the theme of this thread started off being so hopeful and now just crickets from WU on our issues. If we could organize a boycott day or week and get everyone in the world to stop sending data to them maybe they would wake up and maybe login and respond to our issues but I fear it would just be lip service.
And if frogs had wings...
Title: Re: WU - Let us know your issues
Post by: schmiernippel on June 02, 2018, 07:58:15 AM
My Current Conditions also have not updated since the last days.....

https://www.wunderground.com/personal-weather-station/dashboard?ID=iknittel2

greets
Title: Re: WU - Let us know your issues
Post by: livinginpeekskill on June 02, 2018, 09:31:25 AM
i should have checked this site first before spending countless hours troubleshooting my devices. my current conditions have not updated in several days as well and no idea what temp the mapbox is displaying. summary data/table all seem to be okay. sadly, i seem to be penalized for what is not my issue -- those who follow my station are being redirected to one several miles away and that one is not set up properly as i've found. i'm KNYPEEKS2 on wunderground and DW2797 elsewhere (which has no issues).
Title: Re: WU - Let us know your issues
Post by: bvstation on June 02, 2018, 09:38:37 AM
i should have checked this site first before spending countless hours troubleshooting my devices. my current conditions have not updated in several days as well and no idea what temp the mapbox is displaying. summary data/table all seem to be okay. sadly, i seem to be penalized for what is not my issue -- those who follow my station are being redirected to one several miles away and that one is not set up properly as i've found. i'm KNYPEEKS2 on wunderground and DW2797 elsewhere (which has no issues).

Welcome to the show.. mine is the exact same way. Only nearby station is 1-2miles away and also isn't setup right. I have the WU app on my phone just for the reason that I'm getting my data but nope. Same with friends and family that have it they all know it was from my station and now it redirects to that junk.
Title: Re: WU - Let us know your issues
Post by: Mtnviper on June 02, 2018, 12:03:22 PM
IBM contact.

https://www.ibm.com/thought-leadership/contact/

Maybe if enough of us contact IBM someone will get a response.
Title: Re: WU - Let us know your issues
Post by: gman19 on June 02, 2018, 12:17:44 PM
Review the temperature data for KNCKERNE9.  Its choppy and appears corrupted.  Locally it’s fine as well as CWOP and WeatherLink looks fine.  Only anomaly is with WU.
Title: Re: WU - Let us know your issues
Post by: nincehelser on June 02, 2018, 01:59:02 PM
I thought I was getting off easy considering the wunderground problems of this week, but I just found one.

Rain rate is no longer graphing for me on wunderground.  Everything else looks fine, though.

 :-(
Title: Re: WU - Let us know your issues
Post by: miraculon on June 02, 2018, 05:55:35 PM
Review the temperature data for KNCKERNE9.  Its choppy and appears corrupted.  Locally it’s fine as well as CWOP and WeatherLink looks fine.  Only anomaly is with WU.

I am also seeing something similar. My CWOP and PWS Weather charts look fine, as do my own graphs presented on my website.

Someone has "lost the recipe" over there....

Greg H.
 
Title: Re: WU - Let us know your issues
Post by: Intheswamp on June 02, 2018, 11:19:27 PM
I think William left the building. locked the door behind him, and is never coming back.....as something dies at WU, well...it's just dead and they let it lay there.  And somebody, somewhere with a PWS connected to WU goes "Well, something else isn't working...". 

Five, ten years from now there will be casual remarks of "Remember when WU....".
Title: Re: WU - Let us know your issues
Post by: mistybeagle on June 03, 2018, 04:42:04 PM
Knock on wood: My current conditions on web and iOS apps were restored a few minutes ago. And non-WU apps are now displaying my correct current conditions in their pulls from WU....  Like others, my current conditions data had been stuck since the afternoon of May 29. . . . And my station (KILNAPER9) has also now been restored as the rightful default for my lat/long. . . . .
Title: Re: WU - Let us know your issues
Post by: schmiernippel on June 03, 2018, 05:04:38 PM
My current conditions has also been updated, now it works :-)
Title: Re: WU - Let us know your issues
Post by: chief-david on June 03, 2018, 06:58:00 PM
Now fix my webcam   
KMNMINNE28  Robbinsdale Middle school.

Been begging for months.
Title: Re: WU - Let us know your issues
Post by: gman19 on June 04, 2018, 10:46:19 AM
Well the site is slow this morning, but at least my temperature data seems to be back to normal...not sure what's going on with WU... ](*,)
Title: Re: WU - Let us know your issues
Post by: Flessan on June 04, 2018, 10:49:49 AM
Rapid Fire has been hosed for several days now.  Just posted a new topic on that.  One minute updating on "Rapid" fire.   ](*,)
Title: Re: WU - Let us know your issues
Post by: DoctorKnow on June 04, 2018, 11:06:01 AM
Rapid fire on the Wundermap has been hozed for many months now. Only the dashboards seem to be working that way, but often times they too are not updating properly.
Title: Re: WU - Let us know your issues
Post by: Felix1 on June 04, 2018, 12:51:35 PM
<snip>  It even has phone numbers of who to call first...  :shock:
 


Well that is interesting! You can select your state on the pull-down menu and get all the stations and the Points of Contact. Wonder if they'll take calls and actually work problems? For those interested, I'd capture those names and numbers quickly, they may be removed soon.
Title: Re: WU - Let us know your issues
Post by: jas340 on June 04, 2018, 04:03:45 PM
<snip>  It even has phone numbers of who to call first...  :shock:
 


Well that is interesting! You can select your state on the pull-down menu and get all the stations and the Points of Contact. Wonder if they'll take calls and actually work problems? For those interested, I'd capture those names and numbers quickly, they may be removed soon.

Gone
Title: Re: WU - Let us know your issues
Post by: LizMarr on June 04, 2018, 07:14:16 PM
WU PWS korcoosb49
Davis Vantage Pro2
WU Webcam LizMarr3
Ambient WeatherCam HD

Issue:

The PWS is being recorded perfectly. I have had no issues since linking. My weather cam shows on the PWS website and has a current picture at all times. The FTP program, however, shows periodic errors. I increased the upload time to 10 minutes to compensate.

IF I click on the Webcam link, the picture being returned by the camera in the PWS dashboard, or choose any web cam from the WunderMap I get the following error:

===========================
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, support@wunderground.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.
============================

I have written to support@wunderground.com and told them about it.

OK, if there is something I can do let me know. This happens on computers and handhelds on my network. Is there a problem with my DNS or is the problem on WU side? I can use a different DNS if you think that this will fix it.
 
Title: Re: WU - Let us know your issues
Post by: WSWeather on June 04, 2018, 07:26:20 PM
Is there a problem with my DNS or is the problem on WU side?
Yes.  In fact, you can pretty much count on anything you see going wrong being a problem on the WU side.
Title: Re: WU - Let us know your issues
Post by: WheatonRon on June 04, 2018, 10:31:06 PM
In the last few days, someone by the name of “gopher” has been posting content in this Forum that has been addressing some of our WU issues. Based on gopher’s responses, it appears he or she works for WU or maybe as a contractor. WU has been quiet since they posted a blurb asking for issues in January 2018. Let’s hope this is the real deal as some of our issues have been fixed by WU. It appears the death of WU has been premature. Let’s hope so and let’s give WU a break as they start addressing our issues.
Title: Re: WU - Let us know your issues
Post by: Flessan on June 04, 2018, 10:40:14 PM
I'd like to think you're right, but it's not likely.  They started a trello forum that promised open communication and improvements.  I believe it's dead.
 
https://trello.com/b/hqC0tb0u/weather-underground (https://trello.com/b/hqC0tb0u/weather-underground)
Title: Re: WU - Let us know your issues
Post by: bvstation on June 04, 2018, 10:43:55 PM
I'm getting errors on both weatherbug and wunderground thru Kevins aculink software - I've messaged Kevin but I've not been able to get a reply.
I'm thinking its just a software change that is needed.
Anyone know of any other alternatives that utilize the bridge vs the aculink dashboard so I can upload data every 18seconds or less?
Title: Re: WU - Let us know your issues
Post by: WSWeather on June 04, 2018, 11:34:04 PM
It appears the death of WU has been premature.
It's dead website walking.  IBM has no reason to keep it since 'weather.com' is a much better known and more valuable site.  WU is still mostly broken and has been like this for almost a year now.
Title: Re: WU - Let us know your issues
Post by: LizMarr on June 05, 2018, 11:50:01 AM
I don't know. There are a lot of posts on the Trello dated June 2018 that says things are working. I notice a request marked "To Do" that asked for ability to delete webcams. This has been implemented at least before a week ago, that was when I deleted a couple of my old ones. It hasn't been marked "done" yet though. So things are stirring on that site. As far as update frequency, my PWS is set for q5min and it hasn't missed a beat. There is an issue with the page refreshing data if I've just left it open in Chrome for a period of time. I have to close the page and reopen to trigger a refresh, but everything seems to be working on the backend. My data is all there. I've been a WU PWS contributor for many years now and just added my new station. I've been pleased with the connectivity, especially over my old station which was inconsistent nearly from the start. My only issue has been the link to the camera, which to me is secondary to the weather data for me. I would wager a guess that in some conditions a missed update is from regional network traffic not necessarily on WU end. At least they are not as dead as WeatherBug...
Title: Re: WU - Let us know your issues
Post by: WheatonRon on June 05, 2018, 09:07:17 PM
From Tim Roche from WU yesterday (June 4) on the Trello board:

Quote
Hoping you can see our commitment to PWS and the site. We have rolled out stability improvements to the PWS ingest process already, we did see a rocky weekend with that, but this is to be expected in any rollout. Look forward to bugfixes on the site and a more sustainable architecture. While you may not notice the changes we are making, and some of them might even seem to make things worse, or slower, know that we are doing this to move off of our legacy systems and into modern technologies. This represents a significant investment in time and resources. I hope you will continue to give us a chance, and let us earn back your respect.
Quote

Let’s hope the above is accurate!
Title: Re: WU - Let us know your issues
Post by: Mtnviper on June 07, 2018, 06:13:06 PM
https://www.wunderground.com/redesign/
Title: Re: WU - Let us know your issues
Post by: WSWeather on June 07, 2018, 06:21:58 PM
https://www.wunderground.com/redesign/
Considering that they make reference to "Wunderphotos" which was killed off awhile ago and shows the pre-September 2017 format change, I doubt this is current.  In fact, this looks like the PR bs they posted in 2014 when that format was launched.
Title: Re: WU - Let us know your issues
Post by: chief-david on June 07, 2018, 06:48:24 PM
fix my webcam

KMNMINNE28
Title: Re: WU - Let us know your issues
Post by: Mtnviper on June 07, 2018, 08:18:05 PM
https://www.wunderground.com/redesign/
Considering that they make reference to "Wunderphotos" which was killed off awhile ago and shows the pre-September 2017 format change, I doubt this is current.  In fact, this looks like the PR bs they posted in 2014 when that format was launched.
I kinda suspected it was from the past.
Title: Re: WU - Let us know your issues
Post by: Flessan on June 08, 2018, 10:51:57 AM
Just found an interesting bug that I don't *think* was an issue in the past. If it's raining across midnight, you will lose much of your rainfall on the site.  Last night we had a storm that crossed over midnight. My actual rainfall was 0.62. My last observation for the day on wunderground was at 11:55 PM with 0.38. After crossing midnight, The first observation does show 0.58 at the start of midnight, but it drops that as occurring the day before.  You lose everything that fell between 11:55 PM and Midnight, which in my case was 0.20.  I'm attaching snippets from the end of day 1 and beginning of day 2.
 
The Davis console and attached PC have the correct data.
 [ You are not allowed to view attachments ]
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Title: Re: WU - Let us know your issues
Post by: gopher on June 08, 2018, 02:01:08 PM
Just found an interesting bug that I don't *think* was an issue in the past. If it's raining across midnight, you will lose much of your rainfall on the site.  Last night we had a storm that crossed over midnight. My actual rainfall was 0.62. My last observation for the day on wunderground was at 11:55 PM with 0.38. After crossing midnight, The first observation does show 0.58 at the start of midnight, but it drops that as occurring the day before.  You lose everything that fell between 11:55 PM and Midnight, which in my case was 0.20.  I'm attaching snippets from the end of day 1 and beginning of day 2.

Thanks, this is awesome feedback.

FWIW, I'm pretty certain that previously this was completely lost, whereas now it's improperly reporting it as the first observation of the next day.

We will definitely work on a fix for this.
Title: Re: WU - Let us know your issues
Post by: bvstation on June 08, 2018, 06:55:05 PM
My station isn't showing getting data reported to it although I know it is.. the dashboard from acu-rite shows its getting and should be sending.
Then I refresh and it tells me the site doesn't exist.
?
Title: Re: WU - Let us know your issues
Post by: N9XTN on June 08, 2018, 07:39:45 PM
Something may have gone funny on WU around 4:45pm CDT today.  My station history graphs show more data and more variation for a while, then the last report is at 5:13pm CDT.  The data at the top of the page has updated correctly since then.  Station ID is KNEVALLE3.

It appears many stations, if not all, stopped updating history graphs around that time.

- Mark
Title: Re: WU - Let us know your issues
Post by: Mtnviper on June 08, 2018, 07:48:46 PM
Something may have gone funny on WU around 4:45pm CDT today.  My station history graphs show more data and more variation for a while, then the last report is at 5:13pm CDT.  The data at the top of the page has updated correctly since then.  Station ID is KNEVALLE3.

It appears many stations, if not all, stopped updating history graphs around that time.

- Mark
Yes,  I see this happening too.   Instead of reporting every 5 minutes,  it started reporting about 5 times a minute.   If you look at the time around 3:49 it advances into the future but then comes back.  Really screwy. 

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Title: Re: WU - Let us know your issues
Post by: jammer13 on June 09, 2018, 01:37:27 AM
Error: Authorization failed. (unlimited more tries)  KTXTHALI2

what do I do now? 2 months no problems now this

this PWS is not reporting
Last updated: 5/29/2018, 2:04:19 PM,
17 hours ago

System Message
Error: Weather Underground


Hey antstrafer, I've been having the same issue since Monday. I got a new D-Link DR-505 router that I made into a Meteobridge and it worked like a champ on Sunday. Monday morning rolls around and my station is having all kinds of issues and the Meteobridge keeps flagging WU.

I was losing my mind thinking there was an issue with the bridge. I plugged my Acurite SmartHub into my computer, bridged the network connections, and fired up Kevin's Acurite SmartHub Software and it was flooded with bad request messages from WU.

Something is definitely broken on WU's end. I sent an email asking what gives and haven't heard anything.  I know user Colorado Weather sent an email to Kevin about his software so maybe we'll get addtional details. For now, I've disabled sending data to WU because it's just causing other problems with getting data to my other weather services, including CWOP.

Same thing just happened to me.  Been working for a year and a half and all of a sudden Meteobridge gives the Authorization error.  I rebooted the meteobridge router but no success. 

Edit: Working again somehow.  I used Weather Display to send test data (which worked) and then I logged into my WU PWS account.  Then I went in to Meteobridge and it showed a successful transmission.  So, down for about 2 and a half hours but back up.  Not sure why it's working which makes me a little nervous.
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on June 09, 2018, 01:54:18 AM
 :oops: :oops: :oops:
Sorry folks, as many of you know we launched a new ingestion system, we figured out we had a single point of failure in our authorization scheme, put a fix together, and decided to launch it on monday so as not to cause problems over the weekend.

Well guess what! single point of failure failed.  We are on it, and have a fix in place.   Stations should be updating again. 

Title: Re: WU - Let us know your issues
Post by: Intheswamp on June 09, 2018, 10:39:21 AM
(http://www.sherv.net/cm/emoticons/drink/popcorn-and-drink-smiley-emoticon.gif)
Title: Re: WU - Let us know your issues
Post by: PraveenC31 on June 09, 2018, 10:48:26 AM
Now no station page opens.

Oops there's a glitch is the message we get
Title: Re: WU - Let us know your issues
Post by: Dartman on June 09, 2018, 10:08:47 PM
Haven't posted much here in a long time but I've noticed the oops we have a error message a lot since last night, and for some reason Acurite 5 in 1 stations appear to not show rainfall rate when they do load.
My station on two displays show a rate during storms but nothing on Wunderground. Other non Acurite stations appear to be showing all the info. Might be a issue between Wunderground and the Acurite servers along with the upgrade issues. I still have my Gold Star and the graphs have looked complete for a while.
Must be fun trying to get everyone playing nice again when everyone uses different ways to get the info loaded in.
Title: Re: WU - Let us know your issues
Post by: nincehelser on June 09, 2018, 10:37:38 PM
Haven't posted much here in a long time but I've noticed the oops we have a error message a lot since last night, and for some reason Acurite 5 in 1 stations appear to not show rainfall rate when they do load.
My station on two displays show a rate during storms but nothing on Wunderground. Other non Acurite stations appear to be showing all the info. Might be a issue between Wunderground and the Acurite servers along with the upgrade issues. I still have my Gold Star and the graphs have looked complete for a while.
Must be fun trying to get everyone playing nice again when everyone uses different ways to get the info loaded in.

Acurite's servers do not send any data to wunderground.  All data is sent from your local system directly to wunderground.

Per the wunderground upload protocol, "rainin" is the rain that has fallen in the last 60 minutes.  Wunderground takes that information to generate a rain-rate and generate their graph.  It has nothing to do with the rain-rate that is displayed on the Acurite consoles.

Why they are not plotting rain-rate any longer is a mystery, but has nothing to do with Acurite per se.   My Atlas stations send no information to indicate what brand or software version they are, but rain-rate has not been plotting for them since the new data ingestion system roll-out.

Wunderground "gold stars" are meaningless as they have been for a couple years now.

Title: Re: WU - Let us know your issues
Post by: Dartman on June 09, 2018, 10:51:01 PM
Well the other stations that aren't Acurite around me are still showing it so figured it was something to do with Acurite stations or however they get the info to WU. I figure if the star is gone my data has dropped off long enough for their system to notice it so when it goes away I must have had a data interruption within the last 5 days. I haven't had a full drop out since the Access here was installed and I still have the hub online just in case as backup.
I thought at least the hub used Acurite servers but I spose they changed that with the Access which should be better anyways but have not studied up on it, I just know it seems to be more reliable than my hub is.
Title: Re: WU - Let us know your issues
Post by: bvstation on June 09, 2018, 10:52:43 PM
Currently my data is being sent thru the acu-rite dashboard...its working fine however not as fast as I'd want.
Gusts aren't showing up which is odd.
I was using Kevins software however for some reason its not resolving to WU no more so not sure if it needs and update or what.
I've tried to contact him thru his blog with no replies... I want my rapid fire back as in every 18seconds but ohh well.
Title: Re: WU - Let us know your issues
Post by: WonderWX on June 10, 2018, 09:02:32 AM
I was using Kevins software however for some reason its not resolving to WU no more so not sure if it needs and update or what.
App was updated. That blog is a mess.  Download updated reader:
https://skydrive.live.com/?cid=D22F8FE8711E0CD7&id=D22F8FE8711E0CD7%21105
fixes data formatting issue to WU, and switches to https://
https://www.wxforum.net/index.php?topic=34471.msg350822#msg350822
Title: Re: WU - Let us know your issues
Post by: trixiet on June 12, 2018, 08:44:51 AM
No the webcam issues are not resolved.
Title: Re: WU - Let us know your issues
Post by: dport on June 12, 2018, 09:41:34 AM
Below is a graph from today's temperatures with my VP2 w/24 hr FARS.  You can see the random spikes and declines.  This is not showing up on the other websites where I post my weather data.  Perhaps this has something to do with rapid fire?

 [ You are not allowed to view attachments ]

Title: Re: WU - Let us know your issues
Post by: dport on June 12, 2018, 10:12:04 AM
Below is a graph from today's temperatures with my VP2 w/24 hr FARS.  You can see the random spikes and declines.  This is not showing up on the other websites where I post my weather data.  Perhaps this has something to do with rapid fire?

 [ You are not allowed to view attachments ]

Ok, so this is weird, i just checked WU again.  See below.  It randomly put in another temp spike that wasn't there before in the graph above.  Something is haywire. 

 [ You are not allowed to view attachments ]
Title: Re: WU - Let us know your issues
Post by: PraveenC31 on June 12, 2018, 11:08:17 AM
I used to have this issue when my raspberry pi did not have rtc and when ever it boots up. Some rondom time that pi starts up with record would be sent to WU meaning it up. Fixeds after asking rtc
Title: Re: WU - Let us know your issues
Post by: Mtnviper on June 12, 2018, 12:29:01 PM
Below is a graph from today's temperatures with my VP2 w/24 hr FARS.  You can see the random spikes and declines.  This is not showing up on the other websites where I post my weather data.  Perhaps this has something to do with rapid fire?

 [ You are not allowed to view attachments ]
I had this issue with my rainfall reporting with spikes like these back in March.  The graph and table info matched so I thought it was my rain gauge malfunctioning.  I bought a new rain gauge for my Vantage Pro 2 station and have not experienced these spikes since.  Now I wonder if it was a problem caused by WU instead of the gauge.
Title: Re: WU - Let us know your issues
Post by: joegr on June 12, 2018, 12:44:46 PM
I have seen crazy data in the graphs from WU for my station before, then later or the next day it is correct.  I think that sometimes its a problem with the recall/display of the data, instead of the storage of the data.
Title: Re: WU - Let us know your issues
Post by: dport on June 12, 2018, 01:14:52 PM
I have seen crazy data in the graphs from WU for my station before, then later or the next day it is correct.  I think that sometimes its a problem with the recall/display of the data, instead of the storage of the data.

You might be right.  It's just really bizarre that i can check the graph at say 9:15 AM and I'll see one spike overnight.  Then ill check the graph 20 minutes later and somehow TWO spikes show up overnight.  There was obviously no new data sent to WU for the overnight/early morning hours, but yet it somehow changed. 
Title: Re: WU - Let us know your issues
Post by: SLOweather on June 12, 2018, 02:24:26 PM
This could be sample aliasing.  For instance, on my WeatherElement pages, we collect data and save it from most stations every minute, or 1440 data points a day. But our graphs are only 350 pixels wide, and about 260 of that is the actual graph. The graphing routine actually counts how many data points there are in the previous 24 hours (to allow for different upload times), divides that by 320 and uses that number to select the graph points. So, for a perfect 1440 sample day, 1440/260 = 5.5 pixels. So it selects every 5th or 6th data point to graph.

The graphs are cached for 10 minutes, so after that, you are probably getting a slightly different data set graphed.

Which doesn't explain the strange peaks themselves, but may explain why sometimes you see one, sometimes 2.
Title: Re: WU - Let us know your issues
Post by: dport on June 12, 2018, 02:45:34 PM
This could be sample aliasing.  For instance, on my WeatherElement pages, we collect data and save it from most stations every minute, or 1440 data points a day. But our graphs are only 350 pixels wide, and about 260 of that is the actual graph. The graphing routine actually counts how many data points there are in the previous 24 hours (to allow for different upload times), divides that by 320 and uses that number to select the graph points. So, for a perfect 1440 sample day, 1440/260 = 5.5 pixels. So it selects every 5th or 6th data point to graph.

The graphs are cached for 10 minutes, so after that, you are probably getting a slightly different data set graphed.

Which doesn't explain the strange peaks themselves, but may explain why sometimes you see one, sometimes 2.

Good thought, could be.  Checking the table in WU though, you can clearly see the spike (see attached).  It is also worth noting that the barometer also shows a small spike in all of these cases as well.  Again, when uploading to pwsweather.com (at 1 minute intervals) it does not yield these crazy results. 

Title: Re: WU - Let us know your issues
Post by: joegr on June 12, 2018, 04:52:40 PM
Right now, my graphs and tables are gone completely.
Title: Re: WU - Let us know your issues
Post by: joegr on June 12, 2018, 04:53:25 PM
And now they are back...
Title: Re: WU - Let us know your issues
Post by: Intheswamp on June 13, 2018, 07:41:02 AM
Every now and then you might want to force a refresh...<Ctrl-F5>.  Just a thought...
Title: Re: WU - Let us know your issues
Post by: schmiernippel on June 14, 2018, 05:41:20 AM
Since a few days my webcam page is not working  :-(

https://www.wunderground.com/webcams/schmiernippel/1/show.html
Title: Re: WU - Let us know your issues
Post by: miraculon on June 14, 2018, 08:18:08 AM
After numerous re-submittals for "approval" when my camera stops showing up, I have given up trying.

This seems to fix it for a while before it disappears again.

If WU wants my camera image, they know where to find it.  ](*,)

Greg H.
Title: Re: WU - Let us know your issues
Post by: LizMarr on June 14, 2018, 09:12:09 AM
After numerous re-submittals for "approval" when my camera stops showing up, I have given up trying.

Mine has been showing the current snapshot on the PWS page fine, but I'm still getting the following if I try to view a camera (any camera) on their own page:

Quote
The server encountered an internal error or misconfiguration and was unable to complete your request.

Here's the standalone URL for my camera:

https://www.wunderground.com/webcams/LizMarr/3/show.html

Title: Re: WU - Let us know your issues
Post by: rormeister on June 14, 2018, 09:49:56 AM
@wunderground-PWS is likely not listening, but on the Trello “action items” is “Increase Customer Support”. Sadly in the error message, it suggests it’s “YOUR” problem and to contact Customer “Support” which as we all know is presently an empty desk with a sign “Space Available”.

Please contact the server administrator, support@wunderground.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.
Title: Re: WU - Let us know your issues
Post by: LizMarr on June 14, 2018, 12:16:54 PM
I have contacted them several times, both through support and Trello.
Title: Re: WU - Let us know your issues
Post by: LizMarr on June 18, 2018, 05:07:17 PM
Webcams are back online on their own page as well as the snapshot associated with the PWS.  All the images are there. I figured they would be, it was just something stopped in the host to view them.

The click under the weather cam on the PWS page for Wundermap isn't working right... it's been working fine. Poor guys, fix one thing and another gets broken. The error for the Wundermap is: Missing Mapbox GL JS CSS

I'll give them a day before writing it up and see if they get it going without prompting.
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on June 18, 2018, 05:59:53 PM
We re-launched the wundermap.  It uses some newer web technologies that might not work on older browsers. 

Which browser and browser version,  Operating System,  and OS version are you using

Title: Re: WU - Let us know your issues
Post by: chief-david on June 18, 2018, 08:22:42 PM
One more time.

WU keeps denying my webcam. It worked until a few months ago.

KMNMINNE28. Robbinsdale Middle School.
url of pic  https://rms-weather.rdale.org/webcam.jpg
It is under the size limit. You are supposed to grab the image.

 [-o&lt;
Title: Re: WU - Let us know your issues
Post by: LizMarr on June 18, 2018, 08:43:13 PM
We re-launched the wundermap.  It uses some newer web technologies that might not work on older browsers. 

Which browser and browser version,  Operating System,  and OS version are you using

It's not working on Google Chrome Version 67.0.3396.87 (Official Build) (64-bit) which is the current build. It is working on Netscape. Sorry that I didn't check Netscape earlier, that would have been more useful.
Title: Re: WU - Let us know your issues
Post by: rormeister on June 18, 2018, 08:51:37 PM
It's not working on Google Chrome Version 67.0.3396.87 (Official Build) (64-bit) which is the current build. It is working on Netscape. Sorry that I didn't check Netscape earlier, that would have been more useful.

I'm on the same rev of Chrome. Can you verify that the check box for cameras is checked when you arrive on the page?  My experience today is you have to check the box, it doesn't seem to be getting the flag set for that layer.
Title: Re: WU - Let us know your issues
Post by: LizMarr on June 18, 2018, 09:09:45 PM
I'm not seeing a map, period, and there is the little error message up at the top: Missing Mapbox GL JS CSS

I'm not seeing weather stations, weather, terrain, anything. Just a blue background with a white grid. Doesn't seem to matter which boxes are checked.
Title: Re: WU - Let us know your issues
Post by: DoctorKnow on June 18, 2018, 09:21:48 PM
The map works for me, but the icons are 5 MPH high on wind, and they do not update.
Title: Re: WU - Let us know your issues
Post by: Intheswamp on June 19, 2018, 07:45:21 AM
We re-launched the wundermap.  It uses some newer web technologies that might not work on older browsers. 

Which browser and browser version,  Operating System,  and OS version are you using

It's not working on Google Chrome Version 67.0.3396.87 (Official Build) (64-bit) which is the current build. It is working on Netscape. Sorry that I didn't check Netscape earlier, that would have been more useful.
Netscape?  Which version, the Phoenix?  Seriously, I had no idea that Netscape had been pulled from the scrap pile and....???
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on June 19, 2018, 11:47:54 AM
The map works for me, but the icons are 5 MPH high on wind, and they do not update.

Thanks for the feedback

Unfortunately, icons will update less frequently now.  I'll ask to see if the refresh timer is still in there
Title: Re: WU - Let us know your issues
Post by: Intheswamp on June 19, 2018, 12:56:08 PM
One more time.

WU keeps denying my webcam. It worked until a few months ago.

KMNMINNE28. Robbinsdale Middle School.
url of pic  https://rms-weather.rdale.org/webcam.jpg
It is under the size limit. You are supposed to grab the image.

 [-o&lt;
[/quote
Has any of the implied WU people even acknowledged any of you posts about your weathercam?

Title: Re: WU - Let us know your issues
Post by: schmiernippel on June 19, 2018, 01:08:41 PM
My station and webcam are working fine now.Wundermap seems also to be smoother !
Title: Re: WU - Let us know your issues
Post by: prestwickwx on June 19, 2018, 02:41:52 PM
The map works for me, but the icons are 5 MPH high on wind, and they do not update.

Thanks for the feedback

Unfortunately, icons will update less frequently now.  I'll ask to see if the refresh timer is still in there

I can confirm the the map does not work in the latest version of Chrome ( 67.0.3396.87) "Error:Missing Mapbox GL JS CSS". It does work on the latest versions of Firefox and Microsoft Edge.
Title: Re: WU - Let us know your issues
Post by: prestwickwx on June 19, 2018, 02:44:14 PM
One more time.

WU keeps denying my webcam. It worked until a few months ago.

KMNMINNE28. Robbinsdale Middle School.
url of pic  https://rms-weather.rdale.org/webcam.jpg
It is under the size limit. You are supposed to grab the image.

 [-o&lt;
[/quote
Has any of the implied WU people even acknowledged any of you posts about your weathercam?

Same issue with my webcam (KSCMYRTL2). It goes from "Waiting Approval" to "No". Worked fine for years.
Title: Re: WU - Let us know your issues
Post by: Intheswamp on June 19, 2018, 02:48:01 PM
My station and webcam are working fine now.Wundermap seems also to be smoother !
Austria, eh?  I was in Austria for about a week years ago.  We made a trip by train to Budapest on the day of Hungary's first Independence Day.  As we passed the border cars were lined up for miles on the Hungarian side waiting to pass into Austria to celebrate.  #-o  Once we got to Budapest it was a ghost town.  :roll:  Nice camera shot you have.   How long have you been a WU member?
Title: Re: WU - Let us know your issues
Post by: schmiernippel on June 19, 2018, 03:10:57 PM
My station and webcam are working fine now.Wundermap seems also to be smoother !
Austria, eh?  I was in Austria for about a week years ago.  We made a trip by train to Budapest on the day of Hungary's first Independence Day.  As we passed the border cars were lined up for miles on the Hungarian side waiting to pass into Austria to celebrate.  #-o  Once we got to Budapest it was a ghost town.  :roll:  Nice camera shot you have.   How long have you been a WU member?

On independence day there is always a lot of traffic on the border on the hungary side, but i dont know why, because beer is cheaper in hungary, not in austria...  :-P

I am on WU since 2015. My old android phone makes a good job as an webcam, no problems at all !
Title: Re: WU - Let us know your issues
Post by: PooreBoy on June 19, 2018, 04:19:54 PM
The maps are displaying fine on Chrome 67.0.3396.87 (OSX 10.13.4), Safari 11.1 (13605.1.33.1.4), and FireFox 60.0.2 (OSX 10.13.4).
Title: Re: WU - Let us know your issues
Post by: KD8DWO on June 19, 2018, 06:46:37 PM
I have finally stopped sending data to Wunderground.
Sunday, after having twenty some Accurite or netamo stations reporting temps ten to twenty degrees higher that ambient local to Bowling Green, Ohio, my Davis station was kicked off the site.
KOHBOWLI4.
My station is AU885 MADIS. CWOP KD8DWO.
I will not adjust my station to compensate for these poorly sited and manufactured stations.
Your continued hosting of stations that send bad data is a disgrace to the weather community, and the National weather service, that receives some of this data. 

Regards

Ken Nachtman

KD8DWO

KOHBOWLI4
 
Title: Re: WU - Let us know your issues
Post by: chief-david on June 19, 2018, 07:00:29 PM
One more time.

WU keeps denying my webcam. It worked until a few months ago.

KMNMINNE28. Robbinsdale Middle School.
url of pic  https://rms-weather.rdale.org/webcam.jpg
It is under the size limit. You are supposed to grab the image.

 [-o&lt;
[/quote
Has any of the implied WU people even acknowledged any of you posts about your weathercam?

NO. Not for months. I know it is not a priority, but -------
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on June 19, 2018, 07:14:29 PM
Hoping everyone's webcams are back up and running now.  Limited resources mean having to prioritize, PWS has been our focus lately. 

Title: Re: WU - Let us know your issues
Post by: LizMarr on June 19, 2018, 08:05:57 PM
I have finally stopped sending data to Wunderground.
Sunday, after having twenty some Accurite or netamo stations reporting temps ten to twenty degrees higher that ambient local to Bowling Green, Ohio, my Davis station was kicked off the site.
KOHBOWLI4.
My station is AU885 MADIS. CWOP KD8DWO.
I will not adjust my station to compensate for these poorly sited and manufactured stations.
Your continued hosting of stations that send bad data is a disgrace to the weather community, and the National weather service, that receives some of this data. 

I used to live in a valley that was around the hill from the river and over the hill from the bay in the city where I live, Coos Bay, Oregon. My station was routinely 10-15 degrees higher than the airport and all the stations along the river and bay. That's just how my micro climate was. Then I got removed from the map on Weather Underground one time (they were still accepting my data - I just wasn't on the map) I wrote them with a hand recorded history of the location and photographs of my manual thermometer. They never answered my emails but my station started showing up on the map again. I did not and would not adjust the output of either of my stations at that time. I didn't know that they would ask anyone to do so. I checked the accuracy and it was fine. It did not mean that the other stations were wrong, just in a different location and observing different side of the same weather I was.

Now, a couple years later, I can't figure out why after nearly two months of uninterrupted and accurate weather data from my brand new Davis station I haven't gotten the coveted "star". But that's another thing. I'm just happy my worn-out cheap weather station has now been replaced by one that I can trust.
Title: Re: WU - Let us know your issues
Post by: LizMarr on June 19, 2018, 08:15:24 PM
I turned off all my chrome extensions and tried viewing the wundermap that way, still no joy. Upper left corner of the blue area that usually shows the map still reads, "Missing Mapbox GL JS CSS" I'll try a uninstall/reinstall of chrome next.

Title: Re: WU - Let us know your issues
Post by: prestwickwx on June 20, 2018, 08:51:00 AM
Hoping everyone's webcams are back up and running now.  Limited resources mean having to prioritize, PWS has been our focus lately.

Mine is still changing from "Awaiting Approval" to "Active - No". When I edit and re-submit - same problem. Been this way for several months. (WU_54013CAM2) (KSCMYRTL2). The URL to the webcam is fine.

Thanks,

Chuck
Title: Re: WU - Let us know your issues
Post by: PaulMy on June 20, 2018, 09:50:28 AM
Quote
Hoping everyone's webcams are back up and running now.  Limited resources mean having to prioritize, PWS has been our focus lately. 
Unfortunately not mine. 
I too have been patient in getting PaulMyCAM1 to show up again on IONTARIO226.  After working great for many years it has not been Active for many months now.  I have edited the setup many times but always returns to No.  http://www.wunderground.com/weatherstation/WXDailyHistory.asp?ID=IONTARIO226

However on the good news side my Bloomsky PaulMyCAM4 IONTARIO1189 keeps on updating  http://www.wunderground.com/weatherstation/WXDailyHistory.asp?ID=IONTARIO1189

Not totally enjoying,
Paul
Title: Re: WU - Let us know your issues
Post by: gardengrub on June 20, 2018, 10:15:24 AM
Hoping everyone's webcams are back up and running now.  Limited resources mean having to prioritize, PWS has been our focus lately.

I noticed that my webcam began functioning again yesterday.  It uses the URL method and had been offline since March 25.  Thanks.
Title: Re: WU - Let us know your issues
Post by: Mike Fitz on June 20, 2018, 10:27:18 AM
I get the same blank WunderMap with Chrome Version 67.0.3396.87, error "Missing Mapbox GL JS CSS" in the upper left. Lots of errors showing in developer tools. Left a message on the Trello board as well.
Title: Re: WU - Let us know your issues
Post by: miraculon on June 20, 2018, 11:10:56 AM
After numerous re-submittals for "approval" when my camera stops showing up, I have given up trying.

This seems to fix it for a while before it disappears again.

If WU wants my camera image, they know where to find it.  ](*,)

Greg H.

As if by magic, it seems to be working again.

Now, if they would fix the radar image on the Roku I would be happy. This only affects some of my Rokus (I have 4), the older models seem to be OK.

Greg H.
Title: Re: WU - Let us know your issues
Post by: LizMarr on June 20, 2018, 12:46:57 PM
Were (Are?) the people who have webcam problems using the URL method or the FTP method? I was using the FTP method. My current webcam still was always on my PWS dashboard, it just didn't work from the direct link. What some are describing is that it has never worked from the webcam control page at all. Are those using URL or FTP?

Title: Re: WU - Let us know your issues
Post by: DoctorKnow on June 20, 2018, 01:12:21 PM
The map works for me, but the icons are 5 MPH high on wind, and they do not update.

Thanks for the feedback

Unfortunately, icons will update less frequently now.  I'll ask to see if the refresh timer is still in there

I hate to say this, but I just find this map rather bland as far as functionality. The icons do not move, and when I click on one, all the barometers are stuck on "30". The Satellite map option does not have any city labels, and the Hybrid is not a satellite with those like it used to be. I think right now I like the "Dark map" best, but when you save your favorite, it doesn't stick and goes back to default... Why can't the map have the icons update every 10 secs or so?
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on June 20, 2018, 02:07:07 PM
thanks for the feedback.   
We'll look into the barometer issue. 
Title: Re: WU - Let us know your issues
Post by: Intheswamp on June 20, 2018, 02:24:17 PM
One more time.

WU keeps denying my webcam. It worked until a few months ago.

KMNMINNE28. Robbinsdale Middle School.
url of pic  https://rms-weather.rdale.org/webcam.jpg
It is under the size limit. You are supposed to grab the image.

 [-o&lt;
[/quote
Has any of the implied WU people even acknowledged any of you posts about your weathercam?

NO. Not for months. I know it is not a priority, but -------
SHAZAM!!!  Looks like your webcam is working!   Better late than never, eh?  :???:
Title: Re: WU - Let us know your issues
Post by: chief-david on June 20, 2018, 04:43:51 PM
YES.!!!! it has been three or four months. Finally someone listened.

I think it came back last night.  Then I had to go in and fix my computer. Purely coincidental.
Title: Re: WU - Let us know your issues
Post by: Intheswamp on June 20, 2018, 06:59:55 PM
I know it's been a while for you.  Mine had worked fairly good but is dead now...tried a couple of times to "get it approved" but it'd always end up being "Inactive"....it's sitting there with "Waiting to be approved" or whatever now.  I'm just about over it.  I may just pull the plug and forget about WU even though it seems they're maybe getting their act together.  When my data isn't being uploaded WU defaults to a station about ten miles from my shop that reported 106F today....it was hot, miserably hot....but not *that* hot.

I'm glad your camera is back up online, you've worked hard on the station at RMS!!!  =D&gt;
Title: Re: WU - Let us know your issues
Post by: eyecue on June 20, 2018, 07:03:51 PM
The radar used to show storm tracks on the mobile app better.  The radar now says DOWN FOR MAINTENANCE quit a bit when it is not. The alert locations are 60 miles from my actual,  The radar now says " No doppler indicated storms in your area. The radar used to show actual information about the cell when you click on the associated icon that comes up when TRACKS are enabled.
Title: Re: WU - Let us know your issues
Post by: antstrafer on June 20, 2018, 09:27:38 PM
The radar used to show storm tracks on the mobile app better.  The radar now says DOWN FOR MAINTENANCE quit a bit when it is not. The alert locations are 60 miles from my actual,  The radar now says " No doppler indicated storms in your area. The radar used to show actual information about the cell when you click on the associated icon that comes up when TRACKS are enabled.

yep  big lose  used to let you know hail potential strength of storm direction

 There are no Doppler radar detected storms for Frederick at this time. 

Title: Re: WU - Let us know your issues
Post by: chief-david on June 20, 2018, 10:35:13 PM
I know it's been a while for you.  Mine had worked fairly good but is dead now...tried a couple of times to "get it approved" but it'd always end up being "Inactive"....it's sitting there with "Waiting to be approved" or whatever now.  I'm just about over it.  I may just pull the plug and forget about WU even though it seems they're maybe getting their act together.  When my data isn't being uploaded WU defaults to a station about ten miles from my shop that reported 106F today....it was hot, miserably hot....but not *that* hot.

I'm glad your camera is back up online, you've worked hard on the station at RMS!!!  =D&gt;

Thanks. And the school network people have https ready to go.
Title: Re: WU - Let us know your issues
Post by: prestwickwx on June 21, 2018, 09:29:57 AM
I keep reading here and on Trello that the webcam issues have been fixed. My cam (WU_54013CAM2) - via url, has not worked for several months.  It goes from "Awaiting Approval" to "Active - No". When I edit and re-submit - same problem. It seems that Webcams via URL still have a major problem. I tend to agree with others. After 25 years, its time to pull the plug.

Chuck
(KSCMYRTL2)
Title: Re: WU - Let us know your issues
Post by: LizMarr on June 21, 2018, 02:35:40 PM
I keep reading here and on Trello that the webcam issues have been fixed. My cam (WU_54013CAM2) - via url, has not worked for several months.  It goes from "Awaiting Approval" to "Active - No". When I edit and re-submit - same problem. It seems that Webcams via URL still have a major problem. I tend to agree with others. After 25 years, its time to pull the plug.

As I asked before... are the broken webcams trying to have the system retrieve via a URL or are they using FTP? My current cam has been using FTP since I installed it with no problems. I've not tried a URL connection in the last couple years but have used it successfully in the past. There is a big difference and the people doing the fixing need to know which it is. I suspect it is the URL uploads that are not working. Reading the timeline involved, it has been happening since folks have been requiring HTTPS protocol net-wide. Who knows what that does to URL uploads... has it been verified that the URL uploads of webcam images can be done over both HTTP and HTTPS protocol? If using URL upload method, you need to be able to type in the URL on a browser and see the image. The image still has to be within the size parameters as well. It says right on the instructions on WU that the URL method is more flakey than using FTP.  To test the FTP sometimes it is good just to use a regular FTP program so that you can read any errors being logged. Several of the stand alone FTP programs have the option of turning on detailed FTP information so you can read the "knock-knock, who's there" of the entire transaction. With some it works to simply change the upload from active to passive or the other way around. Just saying, "it doesn't work" when there are several different, "it"s doesn't get much help.

It's been a while since I've used URL so I'm not sure if it would work anymore for me if I tried. I have multiple ways available to test if needed. 
Title: Re: WU - Let us know your issues
Post by: PaulMy on June 21, 2018, 02:48:28 PM
Quote
As I asked before... are the broken webcams trying to have the system retrieve via a URL or are they using FTP?
I have it as the URL method, and not working for many months.
Paul

Title: Re: WU - Let us know your issues
Post by: prestwickwx on June 21, 2018, 02:52:41 PM
I keep reading here and on Trello that the webcam issues have been fixed. My cam (WU_54013CAM2) - via url, has not worked for several months.  It goes from "Awaiting Approval" to "Active - No". When I edit and re-submit - same problem. It seems that Webcams via URL still have a major problem. I tend to agree with others. After 25 years, its time to pull the plug.

As I asked before... are the broken webcams trying to have the system retrieve via a URL or are they using FTP? My current cam has been using FTP since I installed it with no problems. I've not tried a URL connection in the last couple years but have used it successfully in the past. There is a big difference and the people doing the fixing need to know which it is. I suspect it is the URL uploads that are not working. Reading the timeline involved, it has been happening since folks have been requiring HTTPS protocol net-wide. Who knows what that does to URL uploads... has it been verified that the URL uploads of webcam images can be done over both HTTP and HTTPS protocol? If using URL upload method, you need to be able to type in the URL on a browser and see the image. The image still has to be within the size parameters as well. It says right on the instructions on WU that the URL method is more flakey than using FTP.  To test the FTP sometimes it is good just to use a regular FTP program so that you can read any errors being logged. Several of the stand alone FTP programs have the option of turning on detailed FTP information so you can read the "knock-knock, who's there" of the entire transaction. With some it works to simply change the upload from active to passive or the other way around. Just saying, "it doesn't work" when there are several different, "it"s doesn't get much help.

It's been a while since I've used URL so I'm not sure if it would work anymore for me if I tried. I have multiple ways available to test if needed.

Yes, I do use the URL method as I said above - "via url". It worked fine for several years. The address to the jpg works fine and it can be reached using secure protocol (https) or http. The image size has not changed and it is within the parameters.
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on June 21, 2018, 07:18:21 PM
Probably just need to be a little more patient. A human approves the cameras and probably gets to it once a week or so.  Resubmitting will cause it to go though the process again

I just approved your cam, it should appear on the site in the next few hours
Title: Re: WU - Let us know your issues
Post by: konz on June 21, 2018, 08:03:04 PM
@wunderground-PWS is likely not listening, but on the Trello “action items” is “Increase Customer Support”. Sadly in the error message, it suggests it’s “YOUR” problem and to contact Customer “Support” which as we all know is presently an empty desk with a sign “Space Available”.

Please contact the server administrator, support@wunderground.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.


I have to say the audacity of that blurb you highlighted really shocked me when I first read on the WU support site a few years ago.  I've been much happier since turning off my WU feed in my weeWX.conf file and adding any other site possible to my upload.  They're all working without any issues.  My WU site has been dark since...

This PWS is not reporting
Last updated: 5/28/2018, 4:58:14 PM,
24 days ago

...and I'm A-OK with that.
Title: Re: WU - Let us know your issues
Post by: prestwickwx on June 22, 2018, 08:37:55 AM
Probably just need to be a little more patient. A human approves the cameras and probably gets to it once a week or so.  Resubmitting will cause it to go though the process again

I just approved your cam, it should appear on the site in the next few hours

WU_54013CAM2 back online. Thanks.
Title: Re: WU - Let us know your issues
Post by: Mike Fitz on June 22, 2018, 08:45:37 AM
Still no WunderMap using the latest version of Chrome since the map updates, "Missing Mapbox GL JS CSS" error.
Title: Re: WU - Let us know your issues
Post by: PaulMy on June 22, 2018, 10:03:24 AM
My WU data goes back to July 2008 and webcam was added in 2010 and worked great for many years but now doesn't show on my http://www.wunderground.com/weatherstation/WXDailyHistory.asp?ID=IONTARIO226

and if I go to https://www.wunderground.com/webcams/PaulMy/1/show.html the only periods it shows is February through December 2016
so still not yet reactivated.

Nudge, nudge... any help available?

Paul
Title: Re: WU - Let us know your issues
Post by: Intheswamp on June 22, 2018, 06:18:09 PM
Hope your's shows up soon.  Mine finally reappeared, I think, yesterday after some discussion with Chief-David.  I know you have A+ data and with your different stations probably don't really need to be sending it up to WU anyhow, your's is probably the best in your area. 

Ed
Title: Re: WU - Let us know your issues
Post by: PaulMy on June 22, 2018, 07:06:29 PM
Thanks Ed, and I will continue my patience.
Everything is not yet lost as at least my data from the VP2 is being shown IONTARIO226 and updated, and the Bloomsky data and webcam are good for IONTARIO1189, and don't want to be too hoggish.
Paul



Title: Re: WU - Let us know your issues
Post by: Intheswamp on June 23, 2018, 09:25:57 AM
Hey, I just checked and you indeed are hitting 50% with the cameras.  And, from your positive viewpoint the cup is half full.  UU  Maybe something will happen you'll get IONTARIO226 going...then your cup will be full!  \:D/

Title: Re: WU - Let us know your issues
Post by: CBXSteve on June 24, 2018, 04:19:22 PM
My webcam has been working flawlessly for a week now, thanks for that. My comment is about the new WUndermap. The thumbnails that appear on the map for stations that have them, completely cover the station icon.  I figure that's something you know about and plan to look into it in the future, but I have an alternative suggestion that might be much easier and faster to implement. The thumbnails are so small as to be useless for delivering info anyway, so rather than have the thumbnails (which must have some loading overhead), just have a modified station icon for stations with webcams, maybe a bold, active, border that can be clicked for direction to the cam rather than the station page itself. If what you come up with is clean enough, you might even be able to include the layer by default and lose the webcam layer control.

Keep up the good work! A few more months of progress and I might be able to speak the name of your parent company without tourettes type outbursts.
Title: Re: WU - Let us know your issues
Post by: prestwickwx on June 25, 2018, 07:55:59 AM
It looks like Webcams via URL are broken again. Mine (WU_54013CAM2) worked about a day, after the last fix, and now I see that many are absent, once again, on the map. Webcams via FTP seem to be stable.
Title: Re: WU - Let us know your issues
Post by: miraculon on June 25, 2018, 08:14:29 AM
It looks like Webcams via URL are broken again. Mine (WU_54013CAM2) worked about a day, after the last fix, and now I see that many are absent, once again, on the map. Webcams via FTP seem to be stable.

Same here. I refuse to do direct FTP, because I upload the image to my own website. The camera doesn't support two different FTP transfers.

Maybe IBM can get "Watson" to fix the webcam image fetch problem.... 

Greg H.
Title: Re: WU - Let us know your issues
Post by: PaulMy on June 25, 2018, 08:50:32 AM
Quote
Same here. I refuse to do direct FTP, because I upload the image to my own website. The camera doesn't support two different FTP transfers.

Same here, and still a No on the status.
The Bloomsky however is different.

Trying to enjoy,
Paul
Title: Re: WU - Let us know your issues
Post by: chief-david on June 25, 2018, 08:51:10 AM
ditto. It was a good week
Title: Re: WU - Let us know your issues
Post by: Intheswamp on June 25, 2018, 09:16:37 AM
Yup, mine is dead again, too.   I won't be doing FTP, either, for my image.  I'll wait and see what happens.  It will take them asking for me to resubmit my camera again...I'm tired of begging.  Just for giggles I just checked my "replacement" should I decide to pull my data...it's only six degrees higher than it should be.  The second runner-up is coming in at roughly eight degrees higher.  Today the forecast is for 96F...those two stations will be well over 100F.  No frowny face, no harsh words for WU, just frustration and getting tired of their instability/unreliability. 

And, on a more serious note....where is William in all of this???  His absence is very suspicious.  After years and years of being the mouth of WU William disappears without saying "Goodbye"???  Replaced by people with funky names that show up and then disappear themselves??? I'm thinking of filing a missing-persons report.  I think this is all a big cover-up.  Shoot, William could've been working with the CIA or CIAO' or one of those other acronyms.  I think they need to drain Lake Kensico and look for him...
Title: Re: WU - Let us know your issues
Post by: gardengrub on June 25, 2018, 10:08:21 AM
Same experience here.  URL upload worked from June 19-23 and has been down since.

It looks like Webcams via URL are broken again. Mine (WU_54013CAM2) worked about a day, after the last fix, and now I see that many are absent, once again, on the map. Webcams via FTP seem to be stable.

Same here. I refuse to do direct FTP, because I upload the image to my own website. The camera doesn't support two different FTP transfers.

Maybe IBM can get "Watson" to fix the webcam image fetch problem.... 

Greg H.
Title: Re: WU - Let us know your issues
Post by: KyWx2126 on June 25, 2018, 01:41:39 PM
I have also been experiencing the same issue with Wundermap that others have reported in this thread: blank area where the map should render with the message: "Missing Mapbox GL JS CSS."  Chrome 67.0.3396.87 (64-bit). Tried clearing cache, incognito mode, add-ons disabled, etc.
Title: Re: WU - Let us know your issues
Post by: WunderTodd (PWS PM) on June 26, 2018, 06:59:12 PM
We continue to make tweaks to the Webcam URL upload.  This has been a tough one to iron out; thanks for sticking with us.
Title: Re: WU - Let us know your issues
Post by: nincehelser on June 26, 2018, 07:59:04 PM
Haven't posted much here in a long time but I've noticed the oops we have a error message a lot since last night, and for some reason Acurite 5 in 1 stations appear to not show rainfall rate when they do load.
My station on two displays show a rate during storms but nothing on Wunderground. Other non Acurite stations appear to be showing all the info. Might be a issue between Wunderground and the Acurite servers along with the upgrade issues. I still have my Gold Star and the graphs have looked complete for a while.
Must be fun trying to get everyone playing nice again when everyone uses different ways to get the info loaded in.

Wunderground is reporting today that the precipitation rate plotting problem is "temporarily" fixed.

I guess for a "permanent" fix they want Acurite to direct data to a different hostname than they've been using in the past.

I've no clue why that would only affect precipitation rate.   :?
Title: Re: WU - Let us know your issues
Post by: Jaeger on June 27, 2018, 08:57:10 AM
Hi,

Here are my WU PWS issues; they may have been covered before, but I couldn't see them on the Trello page.

* Cannot delete (bad) data.  It looks like it has worked - until you refresh/reload the page.
(See the comments at:  https://www.wunderground.com/blog/PWSmet/how-to-delete-bad-pws-data.html )

* Email notifications e.g. "station is not reporting" are no longer sent (= more bad data that can't be deleted.)

* Mapbox on the PWS page shows precipitation values as a huge integer, not the actual value.  (It used to display precipitation in centimetres - an odd unit, but at least human readable.)

* The first graph displays Temperature and Dew Point - but not Humidity.  I have seen it display all three before!

Any help to resolve these issues would be greatly appreciated.

Cheers!
Title: Re: WU - Let us know your issues
Post by: Intheswamp on June 27, 2018, 09:51:53 AM
Looks like my cam updated 14 hours ago....
Title: Re: WU - Let us know your issues
Post by: PaulMy on June 27, 2018, 10:25:55 AM

After the posts by WunderTodd I continue to be patient and not edit the status and just leaving it as No.




Paul
Title: Re: WU - Let us know your issues
Post by: antstrafer on June 27, 2018, 02:04:54 PM
I noticed heat index is not working on dash board.     

100.6 °F
Feels Like 100.6 °F

but it works on forecast section


101  F
FEELS LIKE 109


minor stuff really     all good otherwise

KTXTHALI2
Title: Re: WU - Let us know your issues
Post by: WheatonRon on June 28, 2018, 02:26:50 PM
One of my stations on WU (KILWHEAT17) is reporting zero degrees, and it is June in Chicago! The uploads to CWOP and other sites all work perfectly (about 85 degrees) and WU shows spikes of zero dewpoint and other issues. Something is seriously wrong and my station has been doing fine on WU, until today!
Title: Re: WU - Let us know your issues
Post by: antstrafer on June 29, 2018, 10:54:23 AM
looks like feels like temp is working on dashboard

on forecast, sun set and rise are off and tomorrow show be about 23 seconds shorter

Actual Time6:30 AM 8:43 PM

Tomorrow will be 0 minutes 59 seconds longer
Title: Re: WU - Let us know your issues
Post by: antstrafer on June 29, 2018, 09:03:59 PM
nope feels like is not right on dash board
Title: Forecast link from my PWS page not working
Post by: johnashp on July 01, 2018, 04:58:33 AM
The link from my PWS page to the forecast does not work. It does not work from other local PWSs I've tried, and when I try and search for my PWS, nothing happens. Here's the link to my forecast
https://www.wunderground.com/weather/es/fuente-de-meca/IREGINDE83?cm_ven=pwsdash_cityforecast
Title: Re: Forecast link from my PWS page not working
Post by: LizMarr on July 01, 2018, 09:34:11 AM
I wonder if it is a regional thing. My US based station is working fine. They might be using a different server system for Europe.


The link from my PWS page to the forecast does not work. It does not work from other local PWSs I've tried, and when I try and search for my PWS, nothing happens. Here's the link to my forecast
https://www.wunderground.com/weather/es/fuente-de-meca/IREGINDE83?cm_ven=pwsdash_cityforecast
Title: Re: WU - Let us know your issues
Post by: konz on July 01, 2018, 11:14:25 AM
I commented out my WU feed for 30-days until Jul 1st...just to see how it goes.  FOMO may get the better of me though.  :lol:

Just restarted my station upload to WU after pulling the plug on it for the month of June.  Had no issues for the month using other sites - I only really missed the map of surrounding sites, but I used it anyway even though my site wasn't there.  The WU site started reporting without issue and I reset the Status message - no problem.  Maybe it's getting better...you wouldn't know it from the conversation.
Title: Re: WU - Let us know your issues
Post by: antstrafer on July 01, 2018, 02:03:35 PM
feels like is working right on dashboard but

Tomorrow will be 0 minutes 52 seconds longer    is not right.   it should say something like tomorrow will be 0 minutes 32 seconds  shorter     

course the earth could have shifted on it's axis, but I am betting its software. 
Title: Re: WU - Let us know your issues
Post by: jgspears on July 02, 2018, 01:58:34 PM
Getting Missing Mapbox GL JS CSS when trying to view Wundermap.  I am using Chrome Version 67.0.3396.99 (Official Build) (64-bit) which I believe is the current general release version.

Also, I do no get the error with Chrome Beta Version 68.0.3440.42 (Official Build) beta (64-bit) or with Google Chrome Canary Version 69.0.3479.0 (Official Build) canary (64-bit)

I do not get the error when using Firefox (current version).
Title: Re: WU - Let us know your issues
Post by: WunderTodd (PWS PM) on July 02, 2018, 03:48:57 PM
Astronomy data is having some issues -- engineers are working on a fix.

Missing Mapbox GL JS CSS has also been an issue -- engineers are working on that too.

Appreciate your patience.
Title: Re: WU - Let us know your issues
Post by: antstrafer on July 02, 2018, 03:58:34 PM
Astronomy data is having some issues -- engineers are working on a fix.
snip


glad to hear it   thanks
Title: Re: Forecast link from my PWS page not working
Post by: johnashp on July 03, 2018, 12:34:10 PM
Thanks for the insight. It might well have been. This has been "fixed" in that the forecast link from my PWS page does take you to a forecast for this area but, at the top, is another PWS (in the centre of town, or so he claims!) rather than mine! I hope this is fixed too.

I wonder if it is a regional thing. My US based station is working fine. They might be using a different server system for Europe.


The link from my PWS page to the forecast does not work. It does not work from other local PWSs I've tried, and when I try and search for my PWS, nothing happens. Here's the link to my forecast
https://www.wunderground.com/weather/es/fuente-de-meca/IREGINDE83?cm_ven=pwsdash_cityforecast
Title: Re: WU - Let us know your issues
Post by: railrode1 on July 04, 2018, 01:13:48 PM
Ok, Now when I click on a station from the Wundermap, The station summary box comes up with the station ID. When clicking on the station ID in that box, It takes me to the station's forecast page rather than the station as it did in the past.
Title: Re: WU - Let us know your issues
Post by: benay ra'am on July 04, 2018, 09:40:07 PM
Ok, Now when I click on a station from the Wundermap, The station summary box comes up with the station ID. When clicking on the station ID in that box, It takes me to the station's forecast page rather than the station as it did in the past.

Same with me too, also Wundermap is real slow to load....................
Title: Re: WU - Let us know your issues
Post by: PaulMy on July 06, 2018, 08:39:11 AM
Quote
Probably just need to be a little more patient. A human approves the cameras and probably gets to it once a week or so.  Resubmitting will cause it to go though the process again
 We continue to make tweaks to the Webcam URL upload.  This has been a tough one to iron out; thanks for sticking with us.   « Last Edit: June 26, 2018, 07:04:27 PM by WunderTodd (PWS PM) »
Still being patient and haven't tried to reactivate.
Paul
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on July 06, 2018, 01:03:16 PM
Morning Paul.

Just approved a batch of Cams, see yours showing up now

thanks for your patience
tim
Title: Re: WU - Let us know your issues
Post by: prestwickwx on July 06, 2018, 01:11:34 PM
Morning Paul.

Just approved a batch of Cams, see yours showing up now

thanks for your patience
tim

Tim,

Is it necessary to re-submit? Mine worked a few days before the last outage and is now showing non active.

WU_54013cam2
KSCMYRTL2

Chuck
Title: Re: WU - Let us know your issues
Post by: PaulMy on July 06, 2018, 01:17:02 PM
Hi Tim,
My Bloomsky is and has been showing on IONTARIO1189 PaulMyCAM4
PaulMyCAM1 is not yet showing on my original WU account IONTARIO226 and in the settings still No and clicking Source Link and the source image shows.  Maybe my page is cached and I need to be a bit more patient.

Thanks,
Paul
Title: Re: WU - Let us know your issues
Post by: Intheswamp on July 06, 2018, 01:18:31 PM
Seems like you do have to re-submit, unless some of the WU-ears in the forum decide to go into your account and flip a switch or something.  I've got the same thing as you...when from waiting for approval to active to being dead again.  I'm over it, no more submissions from me.   Tired of it. 
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on July 06, 2018, 01:23:49 PM
Please don't resubmit.  It doesn't help.  All it does is ensure your camera will be offline until we get around to re-approving
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on July 06, 2018, 01:28:43 PM
Paul...

Your hosting service is blocking our scraper

wget "http://www.komokaweather.com/weather/wu/image_wu.jpg"
--2018-07-06 17:22:37--  http://www.komokaweather.com/weather/wu/image_wu.jpg
Resolving www.komokaweather.com... 23.229.161.0
Connecting to www.komokaweather.com|23.229.161.0|:80... connected.
HTTP request sent, awaiting response... 403 Forbidden
2018-07-06 17:22:37 ERROR 403: Forbidden.

Unfortunately that's not something we can fix from our end.  The IP address we are using to get the image should be 52.27.33.33
Title: Re: WU - Let us know your issues
Post by: Intheswamp on July 06, 2018, 01:40:48 PM
Please don't resubmit.  It doesn't help.  All it does is ensure your camera will be offline until we get around to re-approving
Uh, I think it's pretty well already ensured that any camera will be offline until you "get around to re-approving" it.  :-? 
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on July 06, 2018, 01:52:16 PM
Apologies for my quick reply, what I meant is, we don't approve cams every day, and resubmitting has no bearing on whether or not your cam updates unless we have rejected it for some reason, like it shows the interior of a structure.

All systems appear to be working nominally at this time, what we are noticing is that some Hosting providers are blocking us from pulling data from cameras. We have no control over this and is why we have the ftp option.
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on July 06, 2018, 01:59:28 PM
Hi intheswamp

I do not see your account having a webcam listed

Please go to https://www.wunderground.com/webcams/signup.html while signed in and make sure you have a webcam ID there.

Title: Re: WU - Let us know your issues
Post by: prestwickwx on July 06, 2018, 03:03:12 PM
Apologies for my quick reply, what I meant is, we don't approve cams every day, and resubmitting has no bearing on whether or not your cam updates unless we have rejected it for some reason, like it shows the interior of a structure.

All systems appear to be working nominally at this time, what we are noticing is that some Hosting providers are blocking us from pulling data from cameras. We have no control over this and is why we have the ftp option.

I have looked through my logs and I don't see any blocks, but still listed as not active. It worked fine for a day or so.

WU_54013CAM2
KSCMYRTL2

Chuck
Title: Re: WU - Let us know your issues
Post by: Intheswamp on July 06, 2018, 04:01:42 PM
Hi intheswamp

I do not see your account having a webcam listed

Please go to https://www.wunderground.com/webcams/signup.html while signed in and make sure you have a webcam ID there.
Nope, I deleted it just after posting my last post.  As I mentioned in an earlier post, I've tired of WU.  Best wishes.
Title: Re: WU - Let us know your issues
Post by: fury88 on July 07, 2018, 10:04:32 AM
I recently got the new WeatherFlow station but when I set it up it accidentally created a new station ID. How do I remove my old Davis Pro and put this in it's place? I'd like to keep the history together so there is no break in data.

Thanks for any help!!

-Matt
Title: Re: WU - Let us know your issues
Post by: LizMarr on July 07, 2018, 02:24:24 PM
I recently got the new WeatherFlow station but when I set it up it accidentally created a new station ID. How do I remove my old Davis Pro and put this in it's place? I'd like to keep the history together so there is no break in data.

You cannot remove a station once it has been created and data received. What I do is to apply for a new station ID. On my old station I append the words (retired) on the name. If I think about it I make a note in the status of the old station that says what the new station ID is. That is it. This way if someone has been following my PWS they can see that it is no longer going to be updated. This way the data is unique to that particular weather station. I figure the advent of a whole new system is similar to if you relocate it more than a short distance as it will be doing things differently than before.
Title: Re: WU - Let us know your issues
Post by: antstrafer on July 07, 2018, 05:16:59 PM
what happened to your storms on the nexrad radar, we used to be able to view individual cells but no longer. They are still labeled on the nexrad but it always says no current storms in your area. This also needs to be fixed. Not everybody uses your site on mobile you know.

yep this still an issue

out here on the plains, we need to know hail potential and strength of storms    used to have that.
Title: Re: WU - Let us know your issues
Post by: WheatonRon on July 07, 2018, 08:12:46 PM
What is causing these spikes? Zero degrees in Chicago in July? AND my station (KILWHEAT17) has a gold star and uploads to CWOP from the same station and Davis software and datalogger are perfect—no spikes! I reported this issue on June 28 in this thread so problem still exists from two weeks ago!
Title: Re: WU - Let us know your issues
Post by: LizMarr on July 07, 2018, 09:25:16 PM
What is causing these spikes? Zero degrees in Chicago in July? AND my station (KILWHEAT17) has a gold star and uploads to CWOP from the same station and Davis software and datalogger are perfect—no spikes! I reported this issue on June 28 in this thread so problem still exists from two weeks ago!

I've had that in the past. My guess would be network traffic. I'm not sure if it is local, regional, or at WU themselves. A datastream is opened then something happens so that the values are zero. Because there are thousands of stations reporting it is up to the station owner to do any manual corrections. I just let it go on my data, I figure anyone who does data can see that it was likely not the weather station itself and if they are importing it they could filter it out. Lately with Charter updating the lines where I am I contribute any network irregularities to that.

As for the coveted star. My station has been up since May and still no star... :(
Title: Re: WU - Let us know your issues
Post by: prestwickwx on July 10, 2018, 10:17:01 AM
The Wunderstation APP on Ipad is really great. However, it stopped displaying the Indoor Temperature several months ago. Please fix.

In addition, I would like to see the PurpleAir Air Quality data displayed with the associated PWS Station. I have the PupleAir device and it displays on WU, but it does not show up under the Air Quality section of my PWS. I notice that WU has been promoting the PurpleAir, but it there should be a way to link it to the PWS Station owner.

Thanks,

Chuck
Title: Re: WU - Let us know your issues
Post by: antstrafer on July 11, 2018, 10:08:21 AM
Tomorrow will be 0 minutes 54 seconds shorter

Astronomy fixed  now we can have fall and winter
Title: Re: WU - Let us know your issues
Post by: antstrafer on July 11, 2018, 12:23:12 PM
feels like on the dashboard and forecast are different, about 4 to five degrees higher on forecast
Title: Re: WU - Let us know your issues
Post by: prestwickwx on July 11, 2018, 02:23:15 PM
Morning Paul.

Just approved a batch of Cams, see yours showing up now

thanks for your patience
tim

Tim,

Is it necessary to re-submit? Mine worked a few days before the last outage and is now showing non active.

WU_54013cam2
KSCMYRTL2

Chuck

My webcam (via url) worked fine for a few days. Looks like it has now stopped updating, once again.

Chuck
Title: Re: WU - Let us know your issues
Post by: antstrafer on July 12, 2018, 11:31:10 AM

wish wu had this back



Storm Attributes Table
The Storm Attributes Table is a NEXRAD derived product which attempts to identify storm cells.

The table contains the following fields:

ID - This is the ID of the cell. The ID is also printed on the radar image to enable you to reference the table with storms on the radar image. If a triangle is shown in this field, it indicates NEXRAD detection of a possible tornadic cell (this "detection" is called the tornado vortex signature). If a diamond appears in this field, NEXRAD algorithms detect the storm is a mesocyclone. If a yellow-filled square appears, the storm has a 70% or greater chance of containing hail.
Max DBZ - This is the highest reflectivity found within the storm cell.
Top (ft) - Storm top elevation in feet.
VIL (kg/m²) - Vertically Integrated Water. This is an estimation of the mass of water suspended in the storm per square meter.
Probability of severe hail - Probability that the storm contains severe hail.
Probability of hail - Probability that the storm contains hail.
Max hail size (in) - Maximum hail stone diameter.
Speed (knots) - Speed of the storm movement in knots.
Direction - Direction of storm movement.
Title: Re: WU - Let us know your issues
Post by: LizMarr on July 12, 2018, 04:09:12 PM
Storm Attributes Table
The Storm Attributes Table is a NEXRAD derived product which attempts to identify storm cells.

Have you studied the Weather Underground API system? It used to be free but now they limit/charge for it's use. You can pick up any of hundreds of variables out of their weather database. This one has quite a few of the variables you are talking about:

https://www.wunderground.com/weather/api/d/docs?d=data/currenthurricane

Base URL for the API system.

https://www.wunderground.com/weather/api/d/docs?d=index

I was working on a Rainmeter interface for my PWS but quit because of the limitations of the "free" API key. As I said, it used to be free to call the data.

Title: Re: WU - Let us know your issues
Post by: oboboli on July 13, 2018, 09:04:17 PM
Posting to WUnderground from within WeatherLink stopped working for me and others recently.  No attentions or replies have been posted by WU in that specific thread so I am posting here.  This seems to be an issue on WU side as many have found.  I have used System Restore along with reinstalling the WU.dll into Weatherlink and still nothing is being posted.   I also tried using the newer Station KEY that generated for each station as the Password used in the WU module in Weathelink, still no data is being sent.  I am just about done with WU, way too many problems lately after being a Member since 1998...posting weather data shouldn't be so unreliable as it's become using Wunderground (Weather.com)

I have tried everything short of deleting my account and making a new one.
Title: Re: WU - Let us know your issues
Post by: oboboli on July 13, 2018, 09:26:40 PM
Well I solved the WU upload within WeatherLink problem by restoring my PC to an older backed up System Image...apparently recent Windows Updates is causing this problem.
Title: Re: WU - Let us know your issues
Post by: havtrail on July 16, 2018, 01:06:03 PM
Hi, I'm having an odd problem with our WU PWS page (https://www.wunderground.com/personal-weather-station/dashboard?ID=KPAHAVER17) over the weekend. Our station has disappeared from the Radar Map and the Current Conditions for it have been static the whole time, yet the Weather History Graphs farther down on the PWS page are updating fine.

The station is a HOBO RX3003 cellular unit which uploads to HOBOlink, which then feeds the data to WU. It's been reactivated and running since mid-April, with no webcam involved. A test of the feed on the HOBOlink site came back "successful," and it's clear from the updating graphs on WU that WU is getting data. But the Radar Map and the Current Conditions are not updating, and the station's related "weather sticker" widgets are present but data-less.

Looking for a solution. Any help appreciated. The problem is making our public kiosks look embarrassing...

Rich K.
weather.havtrail.com
Title: Re: WU - Let us know your issues
Post by: orchidman on July 16, 2018, 01:43:06 PM
Hi, I'm having an odd problem with our WU PWS page (https://www.wunderground.com/personal-weather-station/dashboard?ID=KPAHAVER17) over the weekend. Our station has disappeared from the Radar Map and the Current Conditions for it have been static the whole time, yet the Weather History Graphs farther down on the PWS page are updating fine.

I am having the same problem.  KOKOKLAH58
Title: Re: WU - Let us know your issues
Post by: BigOkie on July 16, 2018, 02:40:09 PM
I'm seeing an issue on my statoin for the last several days where the high temp in the summary is usually several degrees difference than my station.  Confusing.  Attachments included.  Today for example WU reports my high as 97 but my station sofar reports as 91.

KOKTULSA13

Title: Re: WU - Let us know your issues
Post by: LizMarr on July 16, 2018, 03:02:33 PM
Hi, I'm having an odd problem with our WU PWS page (https://www.wunderground.com/personal-weather-station/dashboard?ID=KPAHAVER17) over the weekend. Our station has disappeared from the Radar Map and the Current Conditions for it have been static the whole time, yet the Weather History Graphs farther down on the PWS page are updating fine.

Have you tried a different web browser? Seriously, sometimes updates with the browser will "break" something, and often the cache gets locked so that certain parts of the page use old data.

Title: Re: WU - Let us know your issues
Post by: havtrail on July 16, 2018, 03:40:45 PM
Hi, I'm having an odd problem with our WU PWS page (https://www.wunderground.com/personal-weather-station/dashboard?ID=KPAHAVER17) over the weekend. Our station has disappeared from the Radar Map and the Current Conditions for it have been static the whole time, yet the Weather History Graphs farther down on the PWS page are updating fine.

Have you tried a different web browser? Seriously, sometimes updates with the browser will "break" something, and often the cache gets locked so that certain parts of the page use old data.

Yes, I have accessed it using 3 different browsers, 3 different PCs, logged in and not logged in, etc. All no good.
Title: Re: WU - Let us know your issues
Post by: Intheswamp on July 16, 2018, 06:08:08 PM
"Houston...we have a problem."
Title: Re: WU - Let us know your issues
Post by: bagocina on July 18, 2018, 04:47:08 PM
Hi, I'm having an odd problem with our WU PWS page (https://www.wunderground.com/personal-weather-station/dashboard?ID=KPAHAVER17) over the weekend. Our station has disappeared from the Radar Map and the Current Conditions for it have been static the whole time, yet the Weather History Graphs farther down on the PWS page are updating fine.

The station is a HOBO RX3003 cellular unit which uploads to HOBOlink, which then feeds the data to WU. It's been reactivated and running since mid-April, with no webcam involved. A test of the feed on the HOBOlink site came back "successful," and it's clear from the updating graphs on WU that WU is getting data. But the Radar Map and the Current Conditions are not updating, and the station's related "weather sticker" widgets are present but data-less.

Looking for a solution. Any help appreciated. The problem is making our public kiosks look embarrassing...

Rich K.
weather.havtrail.com

I have same problem about 5-6 days with my PWS (https://www.wunderground.com/personal-weather-station/dashboard?ID=IBRATISL587). Current conditions not updating but graph and table updating correctly. I wrote to support, but they answered only once, that is my issues with PWS and never more. Today I saw new issue with each PWS on whole WU. Randomly is not available PWS pages (attached image).
Title: Re: WU - Let us know your issues
Post by: orchidman on July 18, 2018, 06:05:59 PM
Hi, I'm having an odd problem with our WU PWS page (https://www.wunderground.com/personal-weather-station/dashboard?ID=KPAHAVER17) over the weekend. Our station has disappeared from the Radar Map and the Current Conditions for it have been static the whole time, yet the Weather History Graphs farther down on the PWS page are updating fine.

Have you tried a different web browser? Seriously, sometimes updates with the browser will "break" something, and often the cache gets locked so that certain parts of the page use old data.
I am having the same problem at 3 different locations.  2 are using Firefox and one is using chrome and IE.
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on July 19, 2018, 10:05:28 AM
Please check the time on your station and or computer that uploads the data.  It looks like you might be sending data with a clock skew off about 10 minutes in the past.
Title: Re: WU - Let us know your issues
Post by: bagocina on July 19, 2018, 11:30:27 AM
Please check the time on your station and or computer that uploads the data.  It looks like you might be sending data with a clock skew off about 10 minutes in the past.

Hello,
data which I send to WU is with actual time in UTC. As I wrote, data in graphs and table on station's page on WU (https://www.wunderground.com/personal-weather-station/dashboard?ID=IBRATISL590 (https://www.wunderground.com/personal-weather-station/dashboard?ID=IBRATISL590)) are actual and updating correctly with correct time. But Currently Conditions data are freezed about week on same values 24 hours of day.

Currently Conditions on my PWS freezed from day to day, without any changes in code.

As I read, this problem have several people with their PWS in last time.

This not look like problem with PWS but with WU.
Title: Re: WU - Let us know your issues
Post by: orchidman on July 19, 2018, 12:03:33 PM
On my main page, my site doesn't show up on the map.  The circle is there but no value in it.  All the 'Current Conditions' are frozen (wrong) but below in the 'Weather History', all the values are correct and current.  The 'Weather History Graph' is current and correct.

When I select the 'Forecast' page for my site (Oklahoma City, OK) right below the city, next to my location, the temp is the wrong value.  However for the 'Today' tab, the time is correct along with the Temp and wind values.

This is so strange, the data is correct in some areas and not in other areas.  I will not be able to check the Davis & PC time to see if it is correct until this evening.
Title: Re: WU - Let us know your issues
Post by: weathereric on July 19, 2018, 12:23:52 PM
I'm experiencing all the issues with "current conditions" others have recently posted about.  The host computer's time is accurate to a few milliseconds.  Weather reported to APRS is correct as is weather history on WU.  I've been travelling a bit but I think this problem has been present for about a week.
Title: Re: WU - Let us know your issues
Post by: jerryg on July 19, 2018, 01:34:26 PM
Wu is screwed up big time, this am my station was reporting fine now it is not reporting. When i send test it comes back ok and when i go to some of my favorite stations they come back with frozen info and all the info below that is blank. Man they sure got this site screwed up big time. I have been on wu for many years and never has it been this bad for so long.  ](*,)
Title: Re: WU - Let us know your issues
Post by: LizMarr on July 19, 2018, 06:11:00 PM
Wu is screwed up big time, this am my station was reporting fine now it is not reporting. When i send test it comes back ok and when i go to some of my favorite stations they come back with frozen info and all the info below that is blank. Man they sure got this site screwed up big time. I have been on wu for many years and never has it been this bad for so long.  ](*,)

I just checked mine at 15:04 PST, 19 July 2018 and everything is in order. There are no major gaps in data in spite of the fact I just spent the last 3 hours configuring a new router. Even the webcam is working.

Perhaps there is some regional interference going on.
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on July 19, 2018, 06:30:42 PM
Users who are having Issues with the data showing up in your graph, but not in the current conditions module.

1) What station are you using
2) what software

I think we know what is happening, and will implement a fix by the end of today.  We tried to separate out observations that are current, vs ones that are being sent to fill in gaps in history.  It looks like we tuned the history window a little too aggressively (anything older than 2 mins is considered not current)  we didn't take into account that 1) peoples clocks aren't always right and 2) that some stations go through a third party relay, and might take 2 minutes to get to us. 

We are setting the allowable delay to 15 minutes
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on July 19, 2018, 06:36:09 PM
Wu is screwed up big time, this am my station was reporting fine now it is not reporting. When i send test it comes back ok and when i go to some of my favorite stations they come back with frozen info and all the info below that is blank. Man they sure got this site screwed up big time. I have been on wu for many years and never has it been this bad for so long.  ](*,)

I know this is a frustrating time, we have completely re-written the ingestion system, its a complex beast that had a lot of unacceptable hacks to "fix" stations that weren't reporting correctly.  We made some decisions to not support many of those hacks any longer.

As we move forward and notice issues, we are implementing solutions that gracefully deal with things like stations with time skew and with atypical payloads.  These things are not always possible to anticipate in testing.

We aren't re-writing this code for fun, it was in serious risk of failing permanently.  While we are experiencing glitches now, i hope you can appreciate the amount of work the WU team has put into fixing these systems and making it possible for the PWS network to continue for years to come
Title: Re: WU - Let us know your issues
Post by: havtrail on July 19, 2018, 08:26:13 PM
My WU PWS page is now working normally again. Our data is relayed from HOBOlink, so yes there is a time delay. Any clock issue would be between their server clock and yours at WU. Thanks for sorting this out.

Rich K.
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on July 19, 2018, 09:00:49 PM
Glad we were able to resolve this issue.

My WU PWS page is now working normally again. Our data is relayed from HOBOlink, so yes there is a time delay. Any clock issue would be between their server clock and yours at WU. Thanks for sorting this out.

Rich K.
Title: Re: WU - Let us know your issues
Post by: jerryg on July 19, 2018, 09:11:01 PM
Update, everything is working like it should. Kudos guys.
Title: Re: WU - Let us know your issues
Post by: orchidman on July 19, 2018, 10:43:05 PM
KOKOKLAH58 is now up and running properly.  Thanks so much.  We are using DAVIS equipment with VWS reporting the data to WU
Title: Re: WU - Let us know your issues
Post by: bagocina on July 20, 2018, 01:19:14 AM
Woohoo, IBRATISL590 Curently Conditions updating now correctly too! Thanks guys!
Title: Re: WU - Let us know your issues
Post by: quailvalleywx on July 20, 2018, 08:59:49 AM
I'm seeing improvement after yesterday's current conditions fix but dashboard?ID=KKSSHAWN60#history page has only circle (no temperature data) on radar map, last update message is fixed at "Station reported 8 seconds ago", yet current conditions are updating and graphs are good (improvement).  I've verified UTC date/time sent is correct.  This is the older version Ambient software which jumps around a lot when sending updates but is still generally 4 per minute - Weather%20logger%20V3.1.2&action=updateraw&realtime=1&rtfreq=5.  I'm staying with the older version for telnet use which allows me to intercept, store, and forward data.  I haven't changed the forwarding part of code in months.

Thanks for your hard work!  For me WU is still the most feature rich PWS host out there and when reliability gets back under control it will be awesome.
Title: Re: WU - Let us know your issues
Post by: Intheswamp on July 20, 2018, 02:59:47 PM
WU took a nose-dive for me.  My station is basically three miles from Rutledge, AL and maybe six miles from Luverne, AL.  When I type in the zipcode or town name it pulls up the airport in Troy, AL...roughly 30 miles away.  I can still find my station on WU, it's just being replaced by this distant station.  BeeWeather is listed at the bottom of the list of nearby stations for the airport station.  Since I'm relegated to the bottom of the nearby list for my local area I guess I might as well kill BeeWeather's feed to WU and let them give folks the accurate conditions in a whole different county.<sigh>
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on July 23, 2018, 04:16:07 PM
Hmm, not sure why.  When I go to your page, it appears to be working.    If your station is failing QC there is a chance it won't show up there.

I'm seeing improvement after yesterday's current conditions fix but dashboard?ID=KKSSHAWN60#history page has only circle (no temperature data) on radar map, last update message is fixed at "Station reported 8 seconds ago", yet current conditions are updating and graphs are good (improvement).  I've verified UTC date/time sent is correct.  This is the older version Ambient software which jumps around a lot when sending updates but is still generally 4 per minute - Weather%20logger%20V3.1.2&action=updateraw&realtime=1&rtfreq=5.  I'm staying with the older version for telnet use which allows me to intercept, store, and forward data.  I haven't changed the forwarding part of code in months.

Thanks for your hard work!  For me WU is still the most feature rich PWS host out there and when reliability gets back under control it will be awesome.
Title: Re: WU - Let us know your issues
Post by: quailvalleywx on July 24, 2018, 02:40:25 PM
Hmm, not sure why.  When I go to your page, it appears to be working.    If your station is failing QC there is a chance it won't show up there.

Yes, 10 minutes after I posted the page was displaying correctly.  Over the weekend with ~20 page loads and just now, all correct.  Monday morning around 7:30AM the "Station reported XX seconds ago" field was non-updating and the station data icon on the map had a circle but no data.  All other page functions looked OK.  Reviewing Monday data sent I did send 3 out of range baro data at ~1AM (my Ambient Observer IP gets a reset 2x/wk to handle one of its bugs).  CWOP QCs look good.  Data send to WU appears to be chronological (was worried about updates sent out of order).  Bad data at 1AM affecting current conditions page operation at 7:30AM - hopefully not likely.

Low frequency intermittent problem with limited reduction in function - likely not actionable at this time.  Plenty of bigger fish to fry :)
Title: Re: WU - Let us know your issues
Post by: havtrail on July 25, 2018, 09:03:40 AM
New issue:  When will WU make its "weather sticker" widgets HTTPS compliant?

My website host is moving us (or trying to move us) to HTTPS compliance. The WXForum has also made this transition. Starting soon, sites that are not compliant will be more severely identified as "risky" by browsers and will also be ranked lower in internet searches.

I've managed to make the transition successfully for my entire domain, except where I use the WU weather stickers.

What I would really like is a static version of the first-listed WU sticker, which shows more weather data than the others but is a movie object. A static version (like the others) with an hour/minute time stamp at the bottom instead of the "Updated: xx minutes ago" would be great, and would not need to use Adobe Flash.

While we're at it, must the other stickers really continue to show the English temp and wind speed to 6 decimal places? Seems excessive...

Rich K.
Title: Re: WU - Let us know your issues
Post by: bagocina on July 26, 2018, 08:56:31 AM
I created PHP script to support HTTPS WU Weather Stickers via your webhost with HTTPS certificate, until Wunderground resolve this error with unsecurelly images. PHP script is for free on Github https://github.com/bagocina/wubanner (https://github.com/bagocina/wubanner) under MIT License. Use it at your own risk!

Preview is on https://wubanner.emeteo.sk/ (https://wubanner.emeteo.sk/)

Enjoy!
Title: Re: WU - Let us know your issues
Post by: zackdog on July 26, 2018, 01:20:34 PM
I currently have two web cams associated with my station KCOTABER1.  One is my snow stake cam, which should not be the default cam in the summer.  The second is the valley cam which I want to be the default cam in the summer.  Is there a way to change which cam shows when you pull up my station?  I tried to remove the association of the snow stake cam with my station, but the edit function would not change it.

Thanks for any help.

Mark
Title: Re: WU - Let us know your issues
Post by: CBXSteve on July 30, 2018, 06:55:09 PM
My webcam has been working pretty well in general for the last month or so, except when the system apparently forgets about it completely.  When this happens, it is still showing as registered on the "add a cam" page but shows active=no. Re saving the info usually gets it to come back, and with no loss of historical images (which is strange).  It went down a few days ago, and I just re-registered it again, but it would be convenient If I didn't have to watch over it's status constantly.
Title: Re: WU - Let us know your issues
Post by: stu-in-flag on July 31, 2018, 08:03:42 AM
Looks like the precipitation tool on Wundermap is broken this morning.
Title: Re: WU - Let us know your issues
Post by: havtrail on August 02, 2018, 11:47:41 AM
Glad we were able to resolve this issue.

My WU PWS page is now working normally again. Our data is relayed from HOBOlink, so yes there is a time delay. Any clock issue would be between their server clock and yours at WU. Thanks for sorting this out.

Rich K.

After several weeks of watching my WU PWS page, I can report that it is no longer failing entirely to update. However, it is now common for my WU PWS page to not update for 20, 30, 40 minutes and at times even up to an hour. This can occur at all times of the day and night. Clearly something is still not adjusted right in the HOBOlink -> WU feed process.

HOBOlink constrains me to a minimum connection interval of 10 minutes from my weather station to the HOBOlink server by cellular, with a 5 minute logging interval. So, each update to HOBOlink (every ten minutes) should include the most recent logged data along with data from 5 minutes earlier. My HOBOlink personal station page reflects that update 2 minutes after the stated time for the most recent data, like clockwork. What happens between there and the WU PWS page is "behind the curtain" from my vantage point, but something is not working right between the HOBOlink data feed and the revised Weather Underground ingestion process.

Rich K.
Title: Re: WU - Let us know your issues
Post by: topdri68 on August 03, 2018, 09:53:14 AM
I have been getting "Please try again later" for days when clicking on the WU weather widget on my S6 Edge Plus - see attachment.  It works sometimes but mostly it does not.  Any ideas?  I have uninstalled and re-installed.  I tried taking it off Wifi and trying with mobile data - still the same.  Thanks for any help! 
Title: Re: WU - Let us know your issues
Post by: Glenn on August 04, 2018, 03:29:35 PM
Hi WU,
The "Summary" info isn't showing up on the page for my VT station. It's been that way for a few days now. All the other charts are working A-OK. Summary data is posting correctly on my CT station.

Links in my signature below.
Title: Re: WU - Let us know your issues
Post by: antstrafer on August 04, 2018, 04:32:18 PM
summary only has big old F  no numbers  oops
Title: Re: WU - Let us know your issues
Post by: PaulMy on August 05, 2018, 11:26:49 AM
Paul...

Your hosting service is blocking our scraper

wget "http://www.komokaweather.com/weather/wu/image_wu.jpg"
--2018-07-06 17:22:37--  http://www.komokaweather.com/weather/wu/image_wu.jpg
Resolving www.komokaweather.com... 23.229.161.0
Connecting to www.komokaweather.com|23.229.161.0|:80... connected.
HTTP request sent, awaiting response... 403 Forbidden
2018-07-06 17:22:37 ERROR 403: Forbidden.

Unfortunately that's not something we can fix from our end.  The IP address we are using to get the image should be 52.27.33.33

Thanks wundergroundPWS. 
I have contacted GoDaddy and they confirm they are blocking as part of their shared hosting security.  My option with them is private server, and I don't think I will go there!

It appears that the FTP method is better than the URL method.  I am already using the camera's FTP to upload the image to http://www.komokaweather.com/weather/wu/image_wu.jpg and that is the URL used by the other webcam sites and had also worked for WU until the webcam problems arose.  I will look how I can do another FTP to WU.  Any suggestions?

Paul
Title: Re: WU - Let us know your issues
Post by: mldenison on August 05, 2018, 11:57:10 AM
As of August 1st and after, no data in daily summary section for dashboard?ID=KPAYORK30. The weather history graph and rest of page is functional.

Also, the yearly-file retrieved from WU does not contain any data after July 31, 2018: https://www.wunderground.com/weatherstation/WXDailyHistory.asp?ID=KPAYORK30&month=01&day=01&year=2018&format=1&graphspan=year (https://www.wunderground.com/weatherstation/WXDailyHistory.asp?ID=KPAYORK30&month=01&day=01&year=2018&format=1&graphspan=year)
Title: Re: WU - Let us know your issues
Post by: WheatonRon on August 05, 2018, 08:11:18 PM
Hats off to the WU folks for addressing so many problems discussed in this thread. I have another, albeit minor in the grand scheme of things. I can view WU readings from my stations, high and low, etc., by day, month, etc. However, if I wish to view my data using WU’s custom range, say by day from January 1, 2018, to August 4, 2018, the days in August do not appear. Maybe the custom range doesn’t work for partial months?

Update: This problem only occurs with KILWHEAT17 but not my other station, KILWHEAT36!
Title: Re: WU - Let us know your issues
Post by: RussellFred on August 06, 2018, 11:29:17 AM
I've lost my High, Low, and Average Summary data display since 01Aug18. The rapidfire and graph updates but for some reason there are no summary. Station ID KMOFREEM2. Thanks
Title: Re: WU - Let us know your issues
Post by: havtrail on August 06, 2018, 11:36:10 AM
Users who are having Issues with the data showing up in your graph, but not in the current conditions module.

1) What station are you using
2) what software

I think we know what is happening, and will implement a fix by the end of today.  We tried to separate out observations that are current, vs ones that are being sent to fill in gaps in history.  It looks like we tuned the history window a little too aggressively (anything older than 2 mins is considered not current)  we didn't take into account that 1) peoples clocks aren't always right and 2) that some stations go through a third party relay, and might take 2 minutes to get to us. 

We are setting the allowable delay to 15 minutes

If you could bump up the allowable delay to 20 minutes, it may greatly improve our present situation of WU PWS updates taking up to an hour, fairly regularly, while HOBOlink is sending date every 10 minutes like clockwork. Quoting the HOBOlink manual (pg 44):

"Note: There may be up to a 15-minute delay from the time the device connects to HOBOlink until the data appears in Weather Underground. In addition, the Weather Underground data feed [from HOBOlink] will only send data at a minimum ten minute interval. If the logging rate on the station is faster than ten minutes, a data point will only be sent to Weather Underground if it is at least ten minutes after the last data point was sent. For example, if the logging interval is 1 minute and the first data point is sent to Weather Underground at 10:03, then the next data point will be sent at 10:13 even though data is logged every minute between 10:03 and 10:13."

So it sounds like we might be presently operating right on the edge with the present 15 minute allowable delay.

I am also going to try to get the HOBO folks to permit a 5 minute feed interval instead of their present minimum interval of 10 minutes.

I'm glad the WU updates are working now, but they are not working well for HOBOlink users, and delays of up to an hour or more are really unacceptable for my particular use, with a primary mission of providing public availability of present local weather conditions.

Rich K.
Title: Re: WU - Let us know your issues
Post by: doggonemess on August 06, 2018, 01:25:30 PM
Astronomy data is having some issues -- engineers are working on a fix.

Missing Mapbox GL JS CSS has also been an issue -- engineers are working on that too.

Appreciate your patience.

I too am having the "Missing Mapbox GL JS CSS" issue, but only on my work machine. At home, I see it just fine. Both use the same version of Chrome. If it's any help, my work machine is a Dell WYSE thin client, while my home machine is an actual PC.

Maybe there's something to that.
Title: Re: WU - Let us know your issues
Post by: mttulloch on August 06, 2018, 02:38:58 PM
All I get when I try to open the App is "Please try again later" I can delete the App, reinstall and it will work for about half to a full day then crash again. The temperature will correctly show in the notification area and updates correctly. I just cant open the map or the App.
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on August 06, 2018, 02:56:55 PM
I'll talk it through with our dev and product teams. 

Users who are having Issues with the data showing up in your graph, but not in the current conditions module.

1) What station are you using
2) what software

I think we know what is happening, and will implement a fix by the end of today.  We tried to separate out observations that are current, vs ones that are being sent to fill in gaps in history.  It looks like we tuned the history window a little too aggressively (anything older than 2 mins is considered not current)  we didn't take into account that 1) peoples clocks aren't always right and 2) that some stations go through a third party relay, and might take 2 minutes to get to us. 

We are setting the allowable delay to 15 minutes

If you could bump up the allowable delay to 20 minutes, it may greatly improve our present situation of WU PWS updates taking up to an hour, fairly regularly, while HOBOlink is sending date every 10 minutes like clockwork. Quoting the HOBOlink manual (pg 44):

"Note: There may be up to a 15-minute delay from the time the device connects to HOBOlink until the data appears in Weather Underground. In addition, the Weather Underground data feed [from HOBOlink] will only send data at a minimum ten minute interval. If the logging rate on the station is faster than ten minutes, a data point will only be sent to Weather Underground if it is at least ten minutes after the last data point was sent. For example, if the logging interval is 1 minute and the first data point is sent to Weather Underground at 10:03, then the next data point will be sent at 10:13 even though data is logged every minute between 10:03 and 10:13."

So it sounds like we might be presently operating right on the edge with the present 15 minute allowable delay.

I am also going to try to get the HOBO folks to permit a 5 minute feed interval instead of their present minimum interval of 10 minutes.

I'm glad the WU updates are working now, but they are not working well for HOBOlink users, and delays of up to an hour or more are really unacceptable for my particular use, with a primary mission of providing public availability of present local weather conditions.

Rich K.
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on August 06, 2018, 02:59:16 PM
Very odd!

We'll be working to address these types of issues as we move the page to our new web stack and onto our fancy new datastores

I've lost my High, Low, and Average Summary data display since 01Aug18. The rapidfire and graph updates but for some reason there are no summary. Station ID KMOFREEM2. Thanks

Title: Re: WU - Let us know your issues
Post by: antstrafer on August 07, 2018, 10:09:27 AM
any chance on getting the summary back up??   been down a while     KTXTHALI2  neighbors beginning to call wondering what happened.  been telling them it's
"sun outage"
Title: Re: WU - Let us know your issues
Post by: antstrafer on August 07, 2018, 02:38:27 PM
No data in daily Summary section since Aug 1st for dashboard?ID=IAMSTERD630.
Weather History Graph and rest of page is functional.

so it's not just me
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on August 07, 2018, 03:00:34 PM
We are aware of the daily summary issues, and expect to have a resolution soon. 


Title: Re: WU - Let us know your issues
Post by: antstrafer on August 07, 2018, 06:48:02 PM
We are aware of the daily summary issues, and expect to have a resolution soon.

ok
Title: Re: WU - Let us know your issues
Post by: mldenison on August 08, 2018, 07:26:29 AM
We are aware of the daily summary issues, and expect to have a resolution soon.

August is back for me this morning.
Title: Re: WU - Let us know your issues
Post by: ConligWX on August 08, 2018, 07:49:27 AM
We are aware of the daily summary issues, and expect to have a resolution soon.

Could you possibly tell me when are your staff going to reply to emails?
Title: Re: WU - Let us know your issues
Post by: antstrafer on August 08, 2018, 04:56:06 PM
We are aware of the daily summary issues, and expect to have a resolution soon.

ok

working again today
Title: Re: WU - Let us know your issues
Post by: Keith Myers on August 08, 2018, 07:33:54 PM
Aggravating as heck that you cannot remove duplicate Favorite Cities.  I have a 4 page long list of duplicates of the only two cities I want in my Favorites list. Tediously removing every last duplicate is a waste of time since as soon as the page is refreshed, they are all back.  Clearing browser does nothing.  The WU page code is what is causing the duplicates.

I posted this issue way back in December of last year.  Still isn't fixed. http://www.wxforum.net/index.php?topic=33390.msg338514#msg338514
Title: Re: WU - Let us know your issues
Post by: WunderTodd (PWS PM) on August 08, 2018, 10:57:21 PM
We are aware of the daily summary issues, and expect to have a resolution soon.

Could you possibly tell me when are your staff going to reply to emails?

Hi,

We're a dedicated but small team here at WU.
We work hard to monitor message boards, social media pages, and our customer support channels -- including emails.

We can't always get a reply to everyone; if we did, we'd be answering emails 24/7 and we couldn't work hard on keeping the network up and running, upgrading technology, solving problems, and developing new features.

PM me your email address and I can take a look at our support database to grab your specific ticket.

Thanks for your understanding of our challenges as we work to provide a great network for all PWS out there!

--WunderTodd
Title: Re: WU - Let us know your issues
Post by: Keith Myers on August 08, 2018, 11:26:23 PM
I never created a support ticket as that never worked in the past.  Does that work now?
Title: Re: WU - Let us know your issues
Post by: fiestaman on August 09, 2018, 08:40:47 AM
Hi my station IKILKENN5 was out of service for a while as the temperature sensor was faulty so I was offline. I now have it fixes and uploading good data, when can I expect it to be online again?
Title: Re: WU - Let us know your issues
Post by: ConligWX on August 09, 2018, 09:43:29 AM
I never created a support ticket as that never worked in the past.  Does that work now?
I don't think it does.

Sent from my ONEPLUS A6003 using Tapatalk

Title: Re: WU - Let us know your issues
Post by: ConligWX on August 09, 2018, 09:43:47 AM
I never created a support ticket as that never worked in the past.  Does that work now?
I don't think it does.

Sent from my ONEPLUS A6003 using Tapatalk

Title: Re: WU - Let us know your issues
Post by: jordy98x1 on August 09, 2018, 10:24:24 AM
Ever since The Weather Channel has been involved with WU, it has sucked. I have two stations that WU is ingesting data from but something about their webpage is not showing the live data, just the graphs. I have sent tickets in, sent emails, made calls (to disconnected numbers) and called them out on social media. No response. I am actively looking into alternatives to WU, becuase they clearly don’t care about the PWS owners.
Title: Re: WU - Let us know your issues
Post by: jas340 on August 09, 2018, 12:21:00 PM
Back in late May many of us lost our Current Conditions and only had summary data IIRC. A WU team member named "gopher" fixed the problem for me individually. No guarantees but send him a PM
Title: Re: WU - Let us know your issues
Post by: PaulMy on August 09, 2018, 12:50:32 PM
Paul...

Your hosting service is blocking our scraper

wget "http://www.komokaweather.com/weather/wu/image_wu.jpg (http://www.komokaweather.com/weather/wu/image_wu.jpg)"
--2018-07-06 17:22:37--  http://www.komokaweather.com/weather/wu/image_wu.jpg (http://www.komokaweather.com/weather/wu/image_wu.jpg)
Resolving www.komokaweather.com (http://www.komokaweather.com)... 23.229.161.0
Connecting to www.komokaweather.com (http://www.komokaweather.com)|23.229.161.0|:80... connected.
HTTP request sent, awaiting response... 403 Forbidden
2018-07-06 17:22:37 ERROR 403: Forbidden.

Unfortunately that's not something we can fix from our end.  The IP address we are using to get the image should be 52.27.33.33

Thanks wundergroundPWS. 
I have contacted GoDaddy and they confirm they are blocking as part of their shared hosting security.  My option with them is private server, and I don't think I will go there!

It appears that the FTP method is better than the URL method.  I am already using the camera's FTP to upload the image to http://www.komokaweather.com/weather/wu/image_wu.jpg (http://www.komokaweather.com/weather/wu/image_wu.jpg) and that is the URL used by the other webcam sites and had also worked for WU until the webcam problems arose.  I will look how I can do another FTP to WU.  Any suggestions?

Paul
My last URL method has been denied.  Any suggestion how or what I need to get an image FTP to webcam.wunderground.com?  I have been searching but unsuccessful.

Paul


Title: Re: WU - Let us know your issues
Post by: WunderTodd (PWS PM) on August 09, 2018, 01:56:06 PM
Ever since The Weather Channel has been involved with WU, it has sucked. I have two stations that WU is ingesting data from but something about their webpage is not showing the live data, just the graphs. I have sent tickets in, sent emails, made calls (to disconnected numbers) and called them out on social media. No response. I am actively looking into alternatives to WU, becuase they clearly don’t care about the PWS owners.

Please send me a PM with your email address and I'll get you squared away.  Thanks.
Title: Re: WU - Let us know your issues
Post by: havtrail on August 09, 2018, 02:56:51 PM
Thanks. Here's what I am living with:

 [ You are not allowed to view attachments ]

Rich K.

I'll talk it through with our dev and product teams. 

Users who are having Issues with the data showing up in your graph, but not in the current conditions module.

1) What station are you using
2) what software

I think we know what is happening, and will implement a fix by the end of today.  We tried to separate out observations that are current, vs ones that are being sent to fill in gaps in history.  It looks like we tuned the history window a little too aggressively (anything older than 2 mins is considered not current)  we didn't take into account that 1) peoples clocks aren't always right and 2) that some stations go through a third party relay, and might take 2 minutes to get to us. 

We are setting the allowable delay to 15 minutes

If you could bump up the allowable delay to 20 minutes, it may greatly improve our present situation of WU PWS updates taking up to an hour, fairly regularly, while HOBOlink is sending date every 10 minutes like clockwork. Quoting the HOBOlink manual (pg 44):

"Note: There may be up to a 15-minute delay from the time the device connects to HOBOlink until the data appears in Weather Underground. In addition, the Weather Underground data feed [from HOBOlink] will only send data at a minimum ten minute interval. If the logging rate on the station is faster than ten minutes, a data point will only be sent to Weather Underground if it is at least ten minutes after the last data point was sent. For example, if the logging interval is 1 minute and the first data point is sent to Weather Underground at 10:03, then the next data point will be sent at 10:13 even though data is logged every minute between 10:03 and 10:13."

So it sounds like we might be presently operating right on the edge with the present 15 minute allowable delay.

I am also going to try to get the HOBO folks to permit a 5 minute feed interval instead of their present minimum interval of 10 minutes.

I'm glad the WU updates are working now, but they are not working well for HOBOlink users, and delays of up to an hour or more are really unacceptable for my particular use, with a primary mission of providing public availability of present local weather conditions.

Rich K.
Title: Re: WU - Let us know your issues
Post by: n3b on August 10, 2018, 04:03:14 AM
09:50 10.08.2018 on ifrogn24 : an error occured: backend failure
Title: Re: WU - Let us know your issues
Post by: AL Estep on August 10, 2018, 06:02:50 AM
My station KCOBLACK2 had some issues with the anemometer. They were fixed on Saturday the 3rd of August 2018. When can I expect to see my data show up on the published web site, I know it is getting to WU because I can see in on my dashboard. Come on it is not rocket science to again show my data.
 ](*,) :evil:
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on August 10, 2018, 12:49:46 PM
Check your time on your station/computer.  I see observations coming in 20 minutes late, this is past our threshold for current data



My station KCOBLACK2 had some issues with the anemometer. They were fixed on Saturday the 3rd of August 2018. When can I expect to see my data show up on the published web site, I know it is getting to WU because I can see in on my dashboard. Come on it is not rocket science to again show my data.
 ](*,) :evil:
Title: Re: WU - Let us know your issues
Post by: AL Estep on August 10, 2018, 05:27:46 PM
Thanks for looking into the issue, the console clock had gotten behind, the reporting computer is set by NIST in Boulder so I did not think that is was off. But checking the Davis Vantage Pro 2 console showed that it was not correct.

 :grin:
Title: Re: WU - Let us know your issues
Post by: gpa on August 12, 2018, 08:43:33 AM
The app has been saying "Please try again later" all day here. It's been happening on and off for some months now, but this behaviour is becoming more frequent - so whatever is broken is getting worse. Please can someone at WU advise when this will be resolved? Surely IBM have the resources and skill set to crack this!!
Title: Re: WU - Let us know your issues
Post by: jaltman on August 12, 2018, 09:53:47 AM
When you are looking at the page with the list of nearby stations, isn't "heat index" and "windchill" reversed?
Title: Re: WU - Let us know your issues
Post by: Northwoodsman on August 15, 2018, 09:25:00 AM
My monthly summary data is showing a low temperature of "0" degrees F on random days the past few weeks (see screenshot below).  I have a Davis Vantage Vue and upload to WU using the Weatherlink software via USB.  A check of my data does not show any "O" degree readings.  Anyone else experiencing this or have an explanation?  Thanks for any help or insight.

Scott
Title: Re: WU - Let us know your issues
Post by: miraculon on August 15, 2018, 10:16:28 AM
My monthly summary data is showing a low temperature of "0" degrees F on random days the past few weeks (see screenshot below).  I have a Davis Vantage Vue and upload to WU using the Weatherlink software via USB.  A check of my data does not show any "O" degree readings.  Anyone else experiencing this or have an explanation?  Thanks for any help or insight.

Scott

It appears to be more than just temperature. On August 14, 2018, at 9:40 AM, all of your data drops to zero. Are you also uploading anywhere else, like CWOP that you can compare? If your local data was OK at this time, then something happened with the upload apparently.

You screen capture shows max/min, but your station on WU shows current temp. I had to go back a few days to find the dropout. It is also present in the table view:

August 14, 2018:   9:40 AM    0 °F    -- °F    0 %    North    0 mph    0 mph    0 in    0 in    0 in

Greg H.
Title: Re: WU - Let us know your issues
Post by: howiewowie on August 15, 2018, 03:58:47 PM
Just wondering why my station doesn't show same recordings as it shows on website. The Ambient Weather WS-1001-Wifi reads 35.40 inches precipitation of 2018 and website shows on custom Jan 1st until today Aug 15th reads 31.56 inches.

Thanks for reply
Title: Re: WU - Let us know your issues
Post by: galfert on August 15, 2018, 11:00:06 PM
That is because WU has been unreliable this year (more so in the earlier part of the year). So they have lost or actually never received some of your data.
Title: Re: WU - Let us know your issues
Post by: Clumpton on August 17, 2018, 02:58:29 AM
Hi,
This is an old issue that has never been fixed despite repeated emails to WU and a previous post here.
On the Web forecast page there is a section called "Today's Extremes" - if you look at this data for anywhere in Europe (and maybe anywhere outside the US) you always get the data for the same day: 2017/01/25 (you see this date in the links to the reporting stations).
(http://www.clumpton.com/uknwebimg/clipboard_2018-08-17_08-51-23.png)

Apparently it is -8°C in Rodez, a 100 km from me, where it is midsummer and currently 17°C!
The links show for example http://www.wunderground.com/history/airport/LFCR/2017/01/25/DailyHistory.html

Hopefully we can finally get this fixed please?
TIA
Title: Re: WU - Let us know your issues
Post by: Trilithon on August 18, 2018, 11:58:01 PM
I have searched this thread with no luck, Is there a way to register a new webcam at the moment? The registration page just fails.

Thanks.
Title: Re: WU - Let us know your issues
Post by: Kalibr on August 19, 2018, 12:39:41 AM
I registered one yesterday, didn’t have any issues
Title: Re: WU - Let us know your issues
Post by: Trilithon on August 19, 2018, 08:54:42 AM
I registered one yesterday, didn’t have any issues

I've tried 3 browsers on 2 computers, everytime I submit it the page just refreshes.
Title: Re: WU - Let us know your issues
Post by: havtrail on August 20, 2018, 02:38:33 PM
Yesterday I was about to post that I had had no issues with the WU intake of data pushed from HOBOlink for the last two days for KPAHAVER17. Then things went bad this morning.

Anyone know what "updated: NaN seconds ago" means? Oh well, seems like the issue is persisting with the new WU "ingestion" process.   :sad:

 [ You are not allowed to view attachments ]

Thanks. Here's what I am living with:

 [ You are not allowed to view attachments ]

Rich K.

I'll talk it through with our dev and product teams. 

Users who are having Issues with the data showing up in your graph, but not in the current conditions module.

1) What station are you using
2) what software

I think we know what is happening, and will implement a fix by the end of today.  We tried to separate out observations that are current, vs ones that are being sent to fill in gaps in history.  It looks like we tuned the history window a little too aggressively (anything older than 2 mins is considered not current)  we didn't take into account that 1) peoples clocks aren't always right and 2) that some stations go through a third party relay, and might take 2 minutes to get to us. 

We are setting the allowable delay to 15 minutes

If you could bump up the allowable delay to 20 minutes, it may greatly improve our present situation of WU PWS updates taking up to an hour, fairly regularly, while HOBOlink is sending date every 10 minutes like clockwork. Quoting the HOBOlink manual (pg 44):

"Note: There may be up to a 15-minute delay from the time the device connects to HOBOlink until the data appears in Weather Underground. In addition, the Weather Underground data feed [from HOBOlink] will only send data at a minimum ten minute interval. If the logging rate on the station is faster than ten minutes, a data point will only be sent to Weather Underground if it is at least ten minutes after the last data point was sent. For example, if the logging interval is 1 minute and the first data point is sent to Weather Underground at 10:03, then the next data point will be sent at 10:13 even though data is logged every minute between 10:03 and 10:13."

So it sounds like we might be presently operating right on the edge with the present 15 minute allowable delay.

I am also going to try to get the HOBO folks to permit a 5 minute feed interval instead of their present minimum interval of 10 minutes.

I'm glad the WU updates are working now, but they are not working well for HOBOlink users, and delays of up to an hour or more are really unacceptable for my particular use, with a primary mission of providing public availability of present local weather conditions.

Rich K.
Title: Re: WU - Let us know your issues
Post by: prestwickwx on August 20, 2018, 03:27:53 PM
The Wunderstation APP on Ipad is really great. It was updated a few days ago, but the Indoor Temperature is still not working - although the associated graph does show the data. This stopped displaying several months ago. Please fix.

In addition, I would like to see the PurpleAir Air Quality data displayed with the associated PWS Station. I have the PupleAir device and it displays on WU, but it does not show up under the Air Quality section of my specific PWS. I notice that WU has been promoting the PurpleAir, but it there should be a way to link it to the PWS Station owner.

Thanks,

Chuck
Title: Re: WU - Let us know your issues
Post by: galfert on August 20, 2018, 05:49:29 PM
The Wunderstation APP on Ipad is really great. It was updated a few days ago

Thanks,

Chuck

That is great to hear. I wonder when the promised and many years delayed Android version will come out. SMH  :evil:
Title: Re: WU - Let us know your issues
Post by: WunderTodd (PWS PM) on August 20, 2018, 11:08:01 PM
Please PM me your email address and I'll open a trackable support ticket.

I'm showing your data isn't making it to our ingest system right now... I believe you have some sort of connectivity issue we need to work out.

Regards,
WunderToddG

Yesterday I was about to post that I had had no issues with the WU intake of data pushed from HOBOlink for the last two days for KPAHAVER17. Then things went bad this morning.

Anyone know what "updated: NaN seconds ago" means? Oh well, seems like the issue is persisting with the new WU "ingestion" process.   :sad:

 [ You are not allowed to view attachments ]

Thanks. Here's what I am living with:

 [ You are not allowed to view attachments ]

Rich K.

I'll talk it through with our dev and product teams. 

Users who are having Issues with the data showing up in your graph, but not in the current conditions module.

1) What station are you using
2) what software

I think we know what is happening, and will implement a fix by the end of today.  We tried to separate out observations that are current, vs ones that are being sent to fill in gaps in history.  It looks like we tuned the history window a little too aggressively (anything older than 2 mins is considered not current)  we didn't take into account that 1) peoples clocks aren't always right and 2) that some stations go through a third party relay, and might take 2 minutes to get to us. 

We are setting the allowable delay to 15 minutes

If you could bump up the allowable delay to 20 minutes, it may greatly improve our present situation of WU PWS updates taking up to an hour, fairly regularly, while HOBOlink is sending date every 10 minutes like clockwork. Quoting the HOBOlink manual (pg 44):

"Note: There may be up to a 15-minute delay from the time the device connects to HOBOlink until the data appears in Weather Underground. In addition, the Weather Underground data feed [from HOBOlink] will only send data at a minimum ten minute interval. If the logging rate on the station is faster than ten minutes, a data point will only be sent to Weather Underground if it is at least ten minutes after the last data point was sent. For example, if the logging interval is 1 minute and the first data point is sent to Weather Underground at 10:03, then the next data point will be sent at 10:13 even though data is logged every minute between 10:03 and 10:13."

So it sounds like we might be presently operating right on the edge with the present 15 minute allowable delay.

I am also going to try to get the HOBO folks to permit a 5 minute feed interval instead of their present minimum interval of 10 minutes.

I'm glad the WU updates are working now, but they are not working well for HOBOlink users, and delays of up to an hour or more are really unacceptable for my particular use, with a primary mission of providing public availability of present local weather conditions.

Rich K.
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on August 21, 2018, 12:04:00 PM
Hi Havtrail,

Please check your connection.  We are receiving no data from your station. 
I'm not sure how hobolink works, but some weatherstation software caches the DNS entry for rtupdate.wunderground.com and doesn't obey the time to live value.  This could cause the station to unexpectedly stop working then start again mysteriously

I would suggest speaking with the hobolink folks.

Yesterday I was about to post that I had had no issues with the WU intake of data pushed from HOBOlink for the last two days for KPAHAVER17. Then things went bad this morning.

Anyone know what "updated: NaN seconds ago" means? Oh well, seems like the issue is persisting with the new WU "ingestion" process.   :sad:

 [ You are not allowed to view attachments ]

Thanks. Here's what I am living with:

 [ You are not allowed to view attachments ]

Rich K.

I'll talk it through with our dev and product teams. 

Users who are having Issues with the data showing up in your graph, but not in the current conditions module.

1) What station are you using
2) what software

I think we know what is happening, and will implement a fix by the end of today.  We tried to separate out observations that are current, vs ones that are being sent to fill in gaps in history.  It looks like we tuned the history window a little too aggressively (anything older than 2 mins is considered not current)  we didn't take into account that 1) peoples clocks aren't always right and 2) that some stations go through a third party relay, and might take 2 minutes to get to us. 

We are setting the allowable delay to 15 minutes

If you could bump up the allowable delay to 20 minutes, it may greatly improve our present situation of WU PWS updates taking up to an hour, fairly regularly, while HOBOlink is sending date every 10 minutes like clockwork. Quoting the HOBOlink manual (pg 44):

"Note: There may be up to a 15-minute delay from the time the device connects to HOBOlink until the data appears in Weather Underground. In addition, the Weather Underground data feed [from HOBOlink] will only send data at a minimum ten minute interval. If the logging rate on the station is faster than ten minutes, a data point will only be sent to Weather Underground if it is at least ten minutes after the last data point was sent. For example, if the logging interval is 1 minute and the first data point is sent to Weather Underground at 10:03, then the next data point will be sent at 10:13 even though data is logged every minute between 10:03 and 10:13."

So it sounds like we might be presently operating right on the edge with the present 15 minute allowable delay.

I am also going to try to get the HOBO folks to permit a 5 minute feed interval instead of their present minimum interval of 10 minutes.

I'm glad the WU updates are working now, but they are not working well for HOBOlink users, and delays of up to an hour or more are really unacceptable for my particular use, with a primary mission of providing public availability of present local weather conditions.

Rich K.
Title: Re: WU - Let us know your issues
Post by: howiewowie on August 21, 2018, 02:39:48 PM
That is because WU has been unreliable this year (more so in the earlier part of the year). So they have lost or actually never received some of your data.
Thanks it sure had me wondering
Title: Re: WU - Let us know your issues
Post by: havtrail on August 22, 2018, 11:26:13 AM
Thanks for investigating and responding. I have emailed my issue to Onset Computer, including your response, and they have created a customer support "ticket" for my issue. They operate the subscription HOBOlink.com cellular/data "cloud" server to which my HOBO station (along with many more) directly reports. Let's hope they come up with a fix.

Rich K.

Hi Havtrail,

Please check your connection.  We are receiving no data from your station. 
I'm not sure how hobolink works, but some weatherstation software caches the DNS entry for rtupdate.wunderground.com and doesn't obey the time to live value.  This could cause the station to unexpectedly stop working then start again mysteriously

I would suggest speaking with the hobolink folks.

Yesterday I was about to post that I had had no issues with the WU intake of data pushed from HOBOlink for the last two days for KPAHAVER17. Then things went bad this morning.

Anyone know what "updated: NaN seconds ago" means? Oh well, seems like the issue is persisting with the new WU "ingestion" process.

[ remainder snipped ]
Title: Re: WU - Let us know your issues
Post by: Mtnviper on August 22, 2018, 11:51:03 AM
 Just noticed this. When viewing the 10 day extended forecast in Chrome, the temperatures are warmer for the highs and cooler for the lows by several degrees than viewing in Firefox. Whats up with that!?
Title: Re: WU - Let us know your issues
Post by: galfert on August 22, 2018, 01:40:23 PM
Just noticed this. When viewing the 10 day extended forecast in Chrome, the temperatures are warmer for the highs and cooler for the lows by several degrees than viewing in Firefox. Whats up with that!?

Chrome is hot and takes up more computer resources.  :-P
Title: Re: WU - Let us know your issues
Post by: Mtnviper on August 22, 2018, 02:15:59 PM
Just noticed this. When viewing the 10 day extended forecast in Chrome, the temperatures are warmer for the highs and cooler for the lows by several degrees than viewing in Firefox. Whats up with that!?

Chrome is hot and takes up more computer resources.  :-P
[/quote
They match now after refreshing browsing history in both browsers.  I can't understand why one would have to do this in order to get accurate information.  Should I refresh every time I go there?
Title: Re: WU - Let us know your issues
Post by: Kalibr on August 22, 2018, 03:43:11 PM
Hello Wunderground,

Can you please make my PWS in the eastern time zone?  For some reason it’s showing Chicago time when it should be New York. 

I might have fudge fingered an initial setup setting?  But now there is no way that I can tell to fix it.

Station ID : KMIANNAR167



Thanks,
Reid
Title: Re: WU - Let us know your issues
Post by: galfert on August 22, 2018, 04:19:05 PM
Hello Wunderground,

Can you please make my PWS in the eastern time zone?  For some reason it’s showing Chicago time when it should be New York. 

I might have fudge fingered an initial setup setting?  But now there is no way that I can tell to fix it.

Station ID : KMIANNAR167



Thanks,
Reid

You only have like 4 days of data. I would delete it and make a new station ID. The map is bad in your area and it doesn't know the time zone. Normally it does it automatically. But in your case you need to enter the correct time zone when you first set it up. It can't be changed.  Or you can try your luck and see if someone from WU responds to your request and see if they can fix it.

By the way I noticed your outdoor sensor array is not getting sun till noon and then quickly at around 2PM it is in shade again. You are going to have a problem with draining AA batteries quick. The WS-2902A needs full day sun to charge the super capacitor inside. Only when there is extended days of low sunlight and it isn't able to be charged should the AA batteries need to kick in. I've seen several installations of WS-2902/A where after a couple of months their outdoor sensor starts shutting down (dead AA batteries). The AA batteries are supposed to last a couple years with normal use. So see what you can do about better siting. Move it and/or get a taller pole.  Or cut some trees down  :-P   Or go to Costco and get the large pack of AA batteries. On second thought that pack of batteries will not work through the Winter as it will be too cold...you need AA Lithium batteries....oh...its going to be expensive to keep changing those out.
Title: WunderMAP and Chrome hardware acceleration
Post by: jgspears on August 23, 2018, 08:46:47 AM
Using Chrome (Current version, Beta, and Canary) I get no stations showing in Wundermap.  I can get them to show if I turn on hardware acceleration in my Chrome settings but I need to turn off hardware acceleration in Chrome in order for videos to play from my Plex Media Server.  I should not be forced to use hardware acceleration to have Wundermap render properly.
Title: St. John's Canada is not St. John's, Antigua, and Barbuda
Post by: jgspears on August 23, 2018, 08:51:28 AM
When I search for the weather in St. John's Canada and select it in the drop down, I get the weather for St. John's in the Caribbean.  See the attached for a picture of the wrong weather and drop down I am selecting. 
Title: Re: St. John's Canada is not St. John's, Antigua, and Barbuda
Post by: miraculon on August 23, 2018, 11:05:09 AM
When I search for the weather in St. John's Canada and select it in the drop down, I get the weather for St. John's in the Caribbean.  See the attached for a picture of the wrong weather and drop down I am selecting.

I just did the same and got the correct Canadian St. John's. It must have something to do with your location. I am in northern Michigan, you're in North Carolina. It probably picks the closest one.

Greg H.
Title: Re: St. John's Canada is not St. John's, Antigua, and Barbuda
Post by: galfert on August 23, 2018, 11:22:57 AM
When I search for the weather in St. John's Canada and select it in the drop down, I get the weather for St. John's in the Caribbean.  See the attached for a picture of the wrong weather and drop down I am selecting.

I just did the same and got the correct Canadian St. John's. It must have something to do with your location. I am in northern Michigan, you're in North Carolina. It probably picks the closest one.

Greg H.

Nope, it doesn't pick the closest one. I'm in Florida. It went to St. Johns Canada.
Title: Re: WU - Let us know your issues
Post by: Clumpton on August 23, 2018, 01:08:41 PM
When I search for the weather in St. John's Canada and select it in the drop down, I get the weather for St. John's in the Caribbean.  See the attached for a picture of the wrong weather and drop down I am selecting. 
Brings up Saint John's, Antigua and Barbuda for me, I'm in France. I definitely selected St. John's, Canada in the DDL proposed by the search box. I have seen this before for many French locations.
E.g. if I search for "Rochefort, France" I get taken to Saint-Bonnet-de-Rochefort (on the map) but it's called "Rochefort Station", this is hundreds of km off - plus the link to the station is https://www.wunderground.com/history/daily/france/vichy/LFLV/date/2018-8-23?cm_ven=localwx_pwsdash - which is total garbage. I suspect that it is because there are no PWS actually in Rochefort - is the search picking up the Station name rather than the city?
Title: Re: WU - Let us know your issues
Post by: Kalibr on August 24, 2018, 03:59:32 PM
I figured deleting the station and re-creating it from scratch was the way to go.  I have it back up as KMIANNAR169, with the timezone issue fixed.

Now I cannot associate my webcam with the new station, even trying to create a new webcam from scratch, the webcam settings under "Associate with PWS" the only option is the old station.

I'm hoping after a few hours or days the old station will be deleted and the problem fixes itself.



Thanks for pointing out the potential battery issue, unfortunately this is the best I can do with the siting.  I extremely dislike having to change out disposable batteries.  Depending on how long these last,  I may explore running power to it or at least creating external battery pack that can take 18650 rechargeable lithium.


** EDIT : Webcam issue fix, new station ID is now selectable


Hello Wunderground,

Can you please make my PWS in the eastern time zone?  For some reason it’s showing Chicago time when it should be New York. 

I might have fudge fingered an initial setup setting?  But now there is no way that I can tell to fix it.

Station ID : KMIANNAR167



Thanks,
Reid

You only have like 4 days of data. I would delete it and make a new station ID. The map is bad in your area and it doesn't know the time zone. Normally it does it automatically. But in your case you need to enter the correct time zone when you first set it up. It can't be changed.  Or you can try your luck and see if someone from WU responds to your request and see if they can fix it.

By the way I noticed your outdoor sensor array is not getting sun till noon and then quickly at around 2PM it is in shade again. You are going to have a problem with draining AA batteries quick. The WS-2902A needs full day sun to charge the super capacitor inside. Only when there is extended days of low sunlight and it isn't able to be charged should the AA batteries need to kick in. I've seen several installations of WS-2902/A where after a couple of months their outdoor sensor starts shutting down (dead AA batteries). The AA batteries are supposed to last a couple years with normal use. So see what you can do about better siting. Move it and/or get a taller pole.  Or cut some trees down  :-P   Or go to Costco and get the large pack of AA batteries. On second thought that pack of batteries will not work through the Winter as it will be too cold...you need AA Lithium batteries....oh...its going to be expensive to keep changing those out.
Title: Re: WU - Let us know your issues
Post by: PaulKTF on August 28, 2018, 06:33:14 PM
I am not getting email alerts for weather events.
Title: Re: WU - Let us know your issues
Post by: PRAT on August 29, 2018, 01:40:00 AM
Glad to see WU making the effort to fix the site. 
Title: Re: WU - Let us know your issues
Post by: Otis on August 29, 2018, 06:28:59 AM
Not that it matters to WU - I'm curious why such problems with web cams.  Mine has been up and [mostly] down on the WU site.  Has been running fine on mine.  Now WU for the last week+ has it listed as "active" and yet no image. Interesting.
KMICHEBO10
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on August 29, 2018, 12:37:28 PM
Not that it matters to WU - I'm curious why such problems with web cams.  Mine has been up and [mostly] down on the WU site.  Has been running fine on mine.  Now WU for the last week+ has it listed as "active" and yet no image. Interesting.
KMICHEBO10

Looks like your camera is sending data intermittently, I'm not sure why it is not displayed on your PWS page, but it can be seen here
https://www.wunderground.com/webcams/OtisDog/1/show.html
Title: Re: WU - Let us know your issues
Post by: Otis on August 29, 2018, 01:50:08 PM
Not that it matters to WU - I'm curious why such problems with web cams.  Mine has been up and [mostly] down on the WU site.  Has been running fine on mine.  Now WU for the last week+ has it listed as "active" and yet no image. Interesting.
KMICHEBO10

Looks like your camera is sending data intermittently, I'm not sure why it is not displayed on your PWS page, but it can be seen here
https://www.wunderground.com/webcams/OtisDog/1/show.html

Well technically I'm not "sending" the image to WU.  WU is suppose to capture through the URL.  Camera is up and has been up for months.  Okay, well had a power outage this morning but that is it.

Thanks for your reply, appreciate it.
Title: Re: WU - Let us know your issues
Post by: galfert on August 29, 2018, 03:30:54 PM
Camera FTP is more reliable than through URL
Title: Re: WU - Let us know your issues
Post by: rormeister on August 29, 2018, 04:14:07 PM
Looks like your camera is sending data intermittently, I'm not sure why it is not displayed on your PWS page, but it can be seen here
https://www.wunderground.com/webcams/OtisDog/1/show.html

When I use that link (with my camera name) all I see, for weeks now, is this:
An error occured:
backend failure
Title: Re: WU - Let us know your issues
Post by: Otis on August 29, 2018, 04:49:20 PM
Camera FTP is more reliable than through URL

Yes I realize this.  I choose not to FTP to WU for other reasons.
Thanks for your input though.
Title: Re: WU - Let us know your issues
Post by: Trilithon on August 29, 2018, 07:02:24 PM
Still trying, and failing to add a FTP based webcam. I have tried multiple browsers and devices to register. When I submit the form the page just reloads. My PWS has been up and running since June and I want to add a camera.

Thanks!
Title: Re: WU - Let us know your issues
Post by: galfert on August 29, 2018, 07:24:06 PM
Still trying, and failing to add a FTP based webcam. I have tried multiple browsers and devices to register. When I submit the form the page just reloads. My PWS has been up and running since June and I want to add a camera.

Thanks!

Some tips which you may or may not already know.

- Camera FTP is for sill shots not video files, make sure your camera can upload stills.
- Your login will be blocked if you try and upload more than once a minute, I would do it every 5 or 10 minutes.
- Make sure the image you are uploading is 150kb or less. Full res images will not work.
- Sometimes you can remedy camera shortfalls by using software on a PC or NAS or other device (like a Meteobridge). You upload to the PC, NAS or device and then the software manipulates the image or extracts a still from video and reduces the size to conform and then the PC, NAS or device does the FTP upload.

Title: Re: WU - Let us know your issues
Post by: Trilithon on August 29, 2018, 07:35:29 PM
Still trying, and failing to add a FTP based webcam. I have tried multiple browsers and devices to register. When I submit the form the page just reloads. My PWS has been up and running since June and I want to add a camera.

Thanks!

Some tips which you may or may not already know.

- Camera FTP is for sill shots not video files, make sure your camera can upload stills.
- Your login will be blocked if you try and upload more than once a minute, I would do it every 5 or 10 minutes.
- Make sure the image you are uploading is 150kb or less. Full res images will not work.
- Sometimes you can remedy camera shortfalls by using software on a PC or NAS or other device (like a Meteobridge). You upload to the PC, NAS or device and then the software manipulates the image or extras a still from video and reduces the size to conform and then the PC, NAS or device does the FTP upload.

Thanks for the heads up, but I can't even register and associate a webcam with my PWS on WU. That is my current issue.
Title: Re: WU - Let us know your issues
Post by: galfert on August 29, 2018, 08:34:46 PM
I just went through all the steps to create a new camera. I filled out every field required and submitted and it worked. I now see it listed as a new camera (not uploading to it yet). But there it is listed and ready to receive FTP data.

I think one of three things may be happening.

1. Your browser needs to be cleared of cookies and/or cache. You can test with a different computer, or create a new user account on your current computer, or you can try Chrome Incognito mode....I don't know if incognito will provide a solution...but it is something to test.

2. You may be trying to add a camera that is not within the allowed space. I don't know if WU has any camera location restrictions...like maybe the prohibit adding cameras outside of the US for now. I don't know, I'm making this up as a possible reason. So test adding the camera to a different location to see if the system is rejecting because of geographic location. I know that Mapbox maps have had some issues and maybe there is a problem with the map in your area.

3. It could not be you. It could totally be a WU bug issue. Maybe something is messed up with your user account with them. Try creating a new WU user account to test and see if that new user is allowed to add an FTP camera.

Regardless if you succeed in adding a camera it isn't like its something that is all so great right now. They definitely have plenty of bugs to squash and I'm sure this one is not at the top of the list. I have a camera but it falls off sometimes and needs to be re-linked as it looses its association with my Station ID. So WU has some issues here. If look at other station that I remember having cameras they are all gone. WU is dropping cameras from people's stations. People aren't bothering to re-link.

The dropping of cameras may be deliberate because of bandwidth issues. Remember they wanted to get rid of it at one point but because of backlash they changed their mind.
Title: Re: WU - Let us know your issues
Post by: Trilithon on August 29, 2018, 11:35:33 PM
I just went through all the steps to create a new camera. I filled out every field required and submitted and it worked. I now see it listed as a new camera (not uploading to it yet). But there it is listed and ready to receive FTP data.

I think one of three things may be happening.

1. Your browser needs to be cleared of cookies and/or cache. You can test with a different computer, or create a new user account on your current computer, or you can try Chrome Incognito mode....I don't know if incognito will provide a solution...but it is something to test.

2. You may be trying to add a camera that is not within the allowed space. I don't know if WU has any camera location restrictions...like maybe the prohibit adding cameras outside of the US for now. I don't know, I'm making this up as a possible reason. So test adding the camera to a different location to see if the system is rejecting because of geographic location. I know that Mapbox maps have had some issues and maybe there is a problem with the map in your area.

3. It could not be you. It could totally be a WU bug issue. Maybe something is messed up with your user account with them. Try creating a new WU user account to test and see if that new user is allowed to add an FTP camera.

Regardless if you succeed in adding a camera it isn't like its something that is all so great right now. They definitely have plenty of bugs to squash and I'm sure this one is not at the top of the list. I have a camera but it falls off sometimes and needs to be re-linked as it looses its association with my Station ID. So WU has some issues here. If look at other station that I remember having cameras they are all gone. WU is dropping cameras from people's stations. People aren't bothering to re-link.

The dropping of cameras may be deliberate because of bandwidth issues. Remember they wanted to get rid of it at one point but because of backlash they changed their mind.

Thanks,

1. I have tried multiple computers with multiple browsers and settings, and also other mobile devices. Sysadmin by trade, so the whole tech part is easy. The way the page acts leads me to #3.

2. Live in Ks. Have tried multiple variations of my address and location, no luck.

3. Guessing this is it, WU hates me and doesn't want my data.

Title: Re: WU - Let us know your issues
Post by: catdon on August 30, 2018, 02:31:33 PM
I believe this has been asked before, but "No Data" showing up in the weather sticker?
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on August 30, 2018, 02:52:14 PM
try clearing your cookies or checking in incognito mode

Looks like your camera is sending data intermittently, I'm not sure why it is not displayed on your PWS page, but it can be seen here
https://www.wunderground.com/webcams/OtisDog/1/show.html

When I use that link (with my camera name) all I see, for weeks now, is this:
An error occured:
backend failure
Title: Re: WU - Let us know your issues
Post by: Otis on August 30, 2018, 04:26:43 PM
try clearing your cookies or checking in incognito mode

Looks like your camera is sending data intermittently, I'm not sure why it is not displayed on your PWS page, but it can be seen here
https://www.wunderground.com/webcams/OtisDog/1/show.html

When I use that link (with my camera name) all I see, for weeks now, is this:
An error occured:
backend failure

Mine is still not showing but listed as active.  At this point, not that I care.
Title: Re: WU - Let us know your issues
Post by: galfert on August 30, 2018, 05:18:30 PM
I've noticed that there are two ways to link a camera after you have added it to your account. You can link via the station ID settings, or you can link via the camera ID settings. I can only get my camera to show up if I do it via the Camera ID settings. Incidentally if I then check the Station ID settings it doesn't list the camera as being linked but you can see it when you view the station weather page. Of course every now an then the camera gets dropped from being linked regardless. It is a constant battle to keep on top and having to re-link.

Title: Re: WU - Let us know your issues
Post by: ANPweather on August 30, 2018, 06:39:55 PM
Still waiting for my webcam to be approved. Funny thing is that it worked for a couple of days and then reverted to waiting for approval.
Title: Re: WU - Let us know your issues
Post by: rormeister on August 30, 2018, 06:49:18 PM
It's not a cookie issue. However launching a Chrome Incognito session logs me out of WU (and gives me loads of juicy advertisements)  AND/or/BUT the link to the webcam page works. However once there the calendar displaying the daily images (for videos) is missing almost all noon image captures.

Not ready for primetime. Sorry

Edit: I'm not about to allow third party cookies, but I suspect that is the issue.

try clearing your cookies or checking in incognito mode

When I use that link (with my camera name) all I see, for weeks now, is this:
An error occured:
backend failure
Title: Re: WU - Let us know your issues
Post by: ANPweather on September 01, 2018, 01:35:32 PM
Still waiting for my webcam to be approved. Funny thing is that it worked for a couple of days and then reverted to waiting for approval.
I don't know if related to my post, but my camera is uploading to WU again. So, thanks.
Title: Re: WU - Let us know your issues
Post by: MonumentHillWeather on September 05, 2018, 08:06:42 PM
I don’t know if anybody else is seeing this issue again, but as of first thing today, my station on WU is showing no data present in the Summary section on my WU page, but all data is flowing smoothly from my meteobridge every 5 seconds to the site, and is visibly updating on its regular basis. The graphs are updating/populating correctly as well, just not the Summary section. This was a widespread issue months ago, and has shown up again for me today. My concern is all the stations in my area show summary data like they should.

My WU station ID is KMELEEDS7 or you can view it directly here https://www.wunderground.com/personal-weather-station/dashboard?ID=KMELEEDS7

Any and all help/guidance is much appreciated!
  - Matt
Title: Re: WU - Let us know your issues
Post by: SWX on September 05, 2018, 10:05:24 PM
I don’t know if anybody else is seeing this issue again, but as of first thing today, my station on WU is showing no data present in the Summary section on my WU page, but all data is flowing smoothly from my meteobridge every 5 seconds to the site, and is visibly updating on its regular basis. The graphs are updating/populating correctly as well, just not the Summary section. This was a widespread issue months ago, and has shown up again for me today. My concern is all the stations in my area show summary data like they should.

My WU station ID is KMELEEDS7 or you can view it directly here https://www.wunderground.com/personal-weather-station/dashboard?ID=KMELEEDS7

Any and all help/guidance is much appreciated!
  - Matt

I’m having the same issue, but I’ve no summary data from the past 3 days, despite the summary data being there yesterday. Today’s data is visible on the PWS Monitor app, however.
Title: Re: WU - Let us know your issues
Post by: jas340 on September 06, 2018, 12:12:33 AM
I had a similar issue that started on Monday. I emailed WunderTodd at WU and he fixed it. He also gave me a "key" for each of my stations. He said to use them for my exporting software (Cumulus/ Weather Display). I have not figured out how to use them. He indicated that the keys will prevent these issues in the future. His profile is on page 34 of this thread. PM him. If you get a "key", help me figure out how to use it.
Title: Re: WU - Let us know your issues
Post by: WSWeather on September 06, 2018, 12:39:42 AM
Did he give you an API key?
Title: Re: WU - Let us know your issues
Post by: SWX on September 06, 2018, 09:32:06 AM
I don’t know if anybody else is seeing this issue again, but as of first thing today, my station on WU is showing no data present in the Summary section on my WU page, but all data is flowing smoothly from my meteobridge every 5 seconds to the site, and is visibly updating on its regular basis. The graphs are updating/populating correctly as well, just not the Summary section. This was a widespread issue months ago, and has shown up again for me today. My concern is all the stations in my area show summary data like they should.

My WU station ID is KMELEEDS7 or you can view it directly here https://www.wunderground.com/personal-weather-station/dashboard?ID=KMELEEDS7

Any and all help/guidance is much appreciated!
  - Matt

I’m having the same issue, but I’ve no summary data from the past 3 days, despite the summary data being there yesterday. Today’s data is visible on the PWS Monitor app, however.

Also noticed my observations have switched to metric in the weather history table. I hope this and the summary data issue gets resolved quickly and that no data is permanently lost, the last issue with WU where I couldn't view data from previous dates lasted quite a while.

https://www.wunderground.com/personal-weather-station/dashboard?ID=KNYISLAN6

AmbientWeather and WeatherCloud are functioning as they normally would, so I doubt my station is the culprit.
Title: videos not working
Post by: ANPweather on September 06, 2018, 02:35:03 PM
My webcam has finally been made active. Thanks.

No when I try to view the videos WU created, in most cases, I get an error :
200, Stream not found, Netstream.Play.StreamNotFound blah, blah, blah

Sometimes it will play a "video" that appears to contain one or two individual pictures.

It also seems to require Flash which requires, at least in Edge and my usual Chrome, me to click a link allowing that to happen.

Title: Re: WU - Let us know your issues
Post by: galfert on September 06, 2018, 02:59:11 PM
Looks to me that they didn't capture enough frames to make a video...so then the error occurs. Give it some time and see if their servers start grabbing more frames per day.

I see that you are using Weather Display. Why don't you use FTP for the camera by first capturing it with Weather Display and then having it send it to WU via FTP rather than using WU's clunky URL cam upload function? I'm not really that familiar with Weather Display...but is it because you are already doing that for your personal website? Does it not let you do both?

Title: Re: WU - Let us know your issues
Post by: ANPweather on September 06, 2018, 04:34:58 PM
I do plan on getting this working with Weather Display if possible. It took me awhile to learn how to get my Arlo security camera to actually captures stills so I could use it as a webcam. I did use WD on my previous site with a different webcam but don't remember if I ever tied it to WU.
Title: Re: WU - Let us know your issues
Post by: userid on September 07, 2018, 01:52:40 PM
My weather sensor: KPAPHILA88

Displays the following error when I click on it:

An error occured:
backend failure

Please can someone help?

BTW, occurred has two "r"s. just saying  ;-)


Title: Re: WU - Let us know your issues
Post by: ConligWX on September 07, 2018, 02:28:29 PM
Wu just doesn't work. Too unreliable.

Sent from my OnePlus 6 using Tapatalk

Title: WunderMap not working for several days
Post by: boss281 on September 08, 2018, 06:26:40 AM
The WunderMap loads with a blank, light blue screen with all my Windows laptops and desktops.  The navigation/menu panel on the right loads fine. (running Chrome on Windows 7 at the moment, but same on Windows 10).  Interestingly, I've seen this several times on the Storm Android app, where a light blue background screen loads with no map, radar, etc showing.
Title: Re: WunderMap not working for several days
Post by: galfert on September 08, 2018, 06:45:24 AM
The WunderMap loads with a blank, light blue screen with all my Windows laptops and desktops.  The navigation/menu panel on the right loads fine. (running Chrome on Windows 7 at the moment, but same on Windows 10).  Interestingly, I've seen this several times on the Storm Android app, where a light blue background screen loads with no map, radar, etc showing.

Zoom out and/or pan around the map. Maybe your map is loading and it has defaulted to showing you the middle of an ocean.
Title: Re: WunderMap not working for several days
Post by: boss281 on September 08, 2018, 06:48:34 AM
The WunderMap loads with a blank, light blue screen with all my Windows laptops and desktops.  The navigation/menu panel on the right loads fine. (running Chrome on Windows 7 at the moment, but same on Windows 10).  Interestingly, I've seen this several times on the Storm Android app, where a light blue background screen loads with no map, radar, etc showing.

Zoom out and/or pan around the map. Maybe your map is loading and it has defaulted to showing you the middle of an ocean.

Thanks for the suggestion but that's not it.
Title: Re: WU - Let us know your issues
Post by: galfert on September 08, 2018, 08:58:56 AM
Some other things to try.

- test Chrome incognito mode. If this works then clear your browser cache. Or just clear browser cache anyway.
- go to Wundermap Map Settings and see if changing map type fixes the problem (Terrain, Dark, Light, Satellite, Hybrid).
Title: Re: WU - Let us know your issues
Post by: optical_man on September 14, 2018, 06:56:21 PM
Does anyone know how to clear their pws status message?  I can change my status message, but it won't fully accept an empty message like the directions say.
Title: Re: WU - Let us know your issues
Post by: galfert on September 14, 2018, 07:57:23 PM
Does anyone know how to clear their pws status message?  I can change my status message, but it won't fully accept an empty message like the directions say.

I think it is just a matter of repeatedly trying and trying again and again and again. Weather Underground's user interface is annoyingly problematic to change anything. The same thing happens when you try and click on the little map and change station. Or have you ever tried to change units from F to C? It takes more than one attempt. Some things like editing data in the charts is seemingly impossible. But you can try changing it in the other place that is not your dashboard view, instead go to Profile / My Weather Stations / then select Status Message.

I really wish that the user interface wasn't so annoyingly frustrating to change things on the dashboard view. Why does the the browser take so long to register what you want to view? This is not what cloud computing is supposed to be like.
Title: Re: WU - Let us know your issues
Post by: dupreezd on September 14, 2018, 08:14:09 PM
Quote
Does anyone know how to clear their pws status message?  I can change my status message, but it won't fully accept an empty message like the directions say.

This has been a problem for a long time. I just put a period "." in my message. Small enough not to be to noticeable.
Title: Re: WU - Let us know your issues
Post by: havtrail on September 14, 2018, 08:55:16 PM
Quote
Does anyone know how to clear their pws status message?  I can change my status message, but it won't fully accept an empty message like the directions say.

This has been a problem for a long time. I just put a period "." in my message. Small enough not to be to noticeable.

This is what I did, too.

Rich K.
Title: Re: WU - Let us know your issues
Post by: rormeister on September 14, 2018, 10:04:17 PM
This has been a problem for a long time. I just put a period "." in my message. Small enough not to be to noticeable.

MacOS (and iPad) Option+Space
Windows Alt+0160

These creat a non-breaking space.  I don’t have a Win machine handy, but Opt-Space works on my iPad.
Title: Re: WU - Let us know your issues
Post by: galfert on September 14, 2018, 11:02:35 PM
If you replace the status with this exact phrase below the message will disappear. It's like a magic phrase:
No Status Message

Try it. It's weird but it is like a variable that makes it disappear. It won't actually end up keeping the phrase.

Now if you are looking at your station under your login then it will still say Status with nothing after it. But for other people it won't show even the Status prompt. Test it by opening up an incognito browser window, or log out of WU.

UPDATE- Forget I said this. It now says the phrase No Status Message. It didn't say it at first and it was blank. I'm not going to even try and figure this out.
Title: Re: WU - Let us know your issues
Post by: optical_man on September 15, 2018, 07:55:59 AM
Well, it's clear that it is a bug.  None of the suggestions remove the status message completely for me.  Alt-0160 is very close, but the "Status:" line still shows up.

The directions to empty the box on the PWS management page don't work either:
Quote
https://www.wunderground.com/personal-weather-station/mypws (https://www.wunderground.com/personal-weather-station/mypws)
[attachment id=1 msg=358613]
Title: Re: WU - Let us know your issues
Post by: Steve Kolenda on September 15, 2018, 08:11:33 AM
I have a PWS (KSCTAYLO50) on Wunderground which is reporting the wrong wind data. The reported high wind is typically considerably less than the actual on my weather station.  In plotting the two sets of data, there appears to be no factor, as one is no obvious multiple of the other.  Wunderground always under reporting.
Title: Re: WU - Let us know your issues
Post by: optical_man on September 15, 2018, 08:52:18 AM
I have a PWS (KSCTAYLO50) on Wunderground which is reporting the wrong wind data.
This isn't a WU problem.  It must be the software that you are using to upload the data to WU.  I have a Davis vpro2 also and I don't have any data discepancies with WU.
Title: Re: WU - Let us know your issues
Post by: Steve Kolenda on September 15, 2018, 09:07:02 AM

[/quote]
This isn't a WU problem.  It must be the software that you are using to upload the data to WU.  I have a Davis vpro2 also and I don't have any data discepancies with WU.
[/quote]
OK, can you tell me what software you are using? I am using WeatherLink.
Title: Re: WU - Let us know your issues
Post by: optical_man on September 15, 2018, 09:25:30 AM
OK, can you tell me what software you are using? I am using WeatherLink.
I was afraid you'd ask.  I was fed up like you, but decided to write my own software to upload using rapid fire.  Unfortunately, it probably wouldn't be useful to you unless you have two consoles - one for weatherlink and another dedicated for WU/PWS.  The reason is that my software doesn't depend on archive data, but rather it polls at the fastest rate to not miss any wind or other data events.  Thus requiring a dedicated cosole or envoy.
Title: Re: WU - Let us know your issues
Post by: galfert on September 20, 2018, 08:40:33 AM
Since yesterday, when I try and load my station, I too started seeing this blank white page except for the text below. It takes a few refreshes and then it finally shows me my station dashboard. I guess it is two steps forward with WU and one step back...or is it one step forward and two steps back?   :-k


An error occured:
backend failure
Title: Re: WU - Let us know your issues
Post by: jackman on September 20, 2018, 02:39:37 PM
Since yesterday, when I try and load my station, I too started seeing this blank white page except for the text below. It takes a few refreshes and then it finally shows me my station dashboard. I guess it is two steps forward with WU and one step back...or is it one step forward and two steps back?   :-k


An error occured:
backend failure

Same problem here. Arrrgggghhhhh....
Title: Re: WU - Let us know your issues
Post by: WSWeather on September 20, 2018, 03:12:26 PM
Since yesterday, when I try and load my station, I too started seeing this blank white page except for the text below. It takes a few refreshes and then it finally shows me my station dashboard. I guess it is two steps forward with WU and one step back...or is it one step forward and two steps back?   :-k


An error occured:
backend failure

It's one of those new features the WU drones here keep promising.
Title: Re: WU - Let us know your issues
Post by: clavius on September 20, 2018, 05:33:31 PM
Since yesterday, when I try and load my station, I too started seeing this blank white page except for the text below. It takes a few refreshes and then it finally shows me my station dashboard. I guess it is two steps forward with WU and one step back...or is it one step forward and two steps back?   :-k


An error occured:
backend failure

I've been seeing the same error on/off over the last few days.
Title: Re: WU - Let us know your issues
Post by: ANPweather on September 20, 2018, 05:53:09 PM
I've also seen the same error recently.
Title: Re: WU - Let us know your issues
Post by: Jstx on September 20, 2018, 05:55:08 PM
Since yesterday, when I try and load my station, I too started seeing this blank white page except for the text below. It takes a few refreshes and then it finally shows me my station dashboard. I guess it is two steps forward with WU and one step back...or is it one step forward and two steps back?   :-k

An error occured:
backend failure

Exact same thing on my WU page. Can't change it no matter what browser tricks I use to refresh balky webpages. I have seen this error before, and several times recently, but it's in solid now.
FYI, I use the Opera browser for almost all internet access, it's the best browser out there, and has been since the 1990's.

I'm going to try a couple of other options, but WU might have screwed the pooch this time.
Is anyone's WU page(s) working?
Title: Re: WU - Let us know your issues
Post by: WunderTodd (PWS PM) on September 20, 2018, 05:58:13 PM
We're aware of the 'backend failure' issue and are investigating.

Appreciate your reports, your patience, and your continued support of WU.

Regards,
ToddG
Title: Re: WU - Let us know your issues
Post by: Glenn on September 21, 2018, 09:37:43 AM
I get that error every so often. Hitting refresh on the browser allows the page to load correctly.
Title: Re: WU - Let us know your issues
Post by: trinity on September 21, 2018, 11:32:24 AM
Hi,

I'm getting the back end failure also on all the browser I try (listed below).

KTXCOPPE2
Davis Vantage Pro
VWS 15.00
Safari Version 12.0 (13606.2.11)
Chrome Version 69.0.3497.100 (Official Build) (64-bit)
Firefox Quantum 61.0.1 (64-bit)
Title: Re: WU - Let us know your issues
Post by: quailvalleywx on September 22, 2018, 11:37:21 AM
I was seeing "backend failure" frequency was near 100% early Sept 21st while <10% on prior weeks.  Slightly better ~40% failure today.  My neighbor mentioned the page was down and had to explain as more WU problems.  Hopefully ToddG continues to kick someone's/something's backends to get close to 100% functional  :-)
Title: Re: WU - Let us know your issues
Post by: WunderTodd (PWS PM) on September 22, 2018, 05:49:47 PM
Hi everyone,

Still working on this one.  May be a couple of days.

PWS Owners:  It is NOT a problem with your PWS.

Thanks again for your patience and understanding.
Title: Re: WU - Let us know your issues
Post by: ConligWX on September 22, 2018, 06:00:35 PM
We're aware of the 'backend failure' issue and are investigating.

Appreciate your reports, your patience, and your continued support of WU.

Regards,
ToddG

All I have seen from WU is apology after apology over the last year.

As to "continued support"?  Todd  - WU is like "flogging a dead horse". 

Do you really think your customer base is going to follow you with the appalling service and lack of support you give PWS Owners?

Title: Re: WU - Let us know your issues
Post by: ConligWX on September 22, 2018, 06:01:53 PM

It's one of those new features the WU drones here keep promising.

Yes looks that way.  WU isnt getting new errors, they are hidden features  \:D/
Title: Re: WU - Let us know your issues
Post by: galfert on September 22, 2018, 06:49:59 PM
Maybe IBM is being stingy with WU department. Then maybe this is deliberate sabotage by WU employees to get IBM to notice and not be stingy. I put the blame on IBM, not the poor wonderful WU employees that probably are overworked and lack resources. Let's direct our frustration with IBM, and not the WU department/subsidiary.

Title: Re: WU - Let us know your issues
Post by: CW2274 on September 22, 2018, 07:07:39 PM
Let's direct our frustration with IBM, and not the WU department/subsidiary.
Like they'd care. I'm betting IBM will eventually try to sucker off this hot mess to someone else.
Title: Re: WU - Let us know your issues
Post by: jackman on September 22, 2018, 07:18:31 PM
Like they'd care. I'm betting IBM will eventually try to sucker off this hot mess to someone else.
I don't think so. IBM wants the data. They don't care about the website. 
Title: Re: WU - Let us know your issues
Post by: CW2274 on September 22, 2018, 07:35:17 PM
Like they'd care. I'm betting IBM will eventually try to sucker off this hot mess to someone else.
IBM wants the data.
Why? He with the most toys....
Title: Re: WU - Let us know your issues
Post by: Jstx on September 22, 2018, 09:20:02 PM
Like they'd care. I'm betting IBM will eventually try to sucker off this hot mess to someone else.
I don't think so. IBM wants the data. They don't care about the website.

Could IBM be stupid enough to not realize that without the website and all those (now very irritated) PWS data suppliers that the data just might stop coming in?

Personally, I wish that weather.unisys.com (http://weather.unisys.com) would venture into this area. Unisys has had the best overall straight up WX web, data, and analysis outside of NOAA itself for decades now (I've used Unisys WX since the 1990's at least).

Unisys's WX division is, and has been, geared towards the commercial WX user market, with custom WX solutions for many government, military, and business sectors. While at the same time making much of their product accessible to all.

Unisys of course has other lines of business, as the successor to Burroughs and Sperry UNIVAC. (Anybody else remember using Burrough's hard disk drives? The huge ones with the nice air compressors for the heads.)

Unisys developed the software for NEXRAD.
With their proven competence it might be worth it for them to step into this particular WX segment.

https://en.wikipedia.org/wiki/Unisys (https://en.wikipedia.org/wiki/Unisys)

Title: Re: WU - Let us know your issues
Post by: CW2274 on September 22, 2018, 09:57:51 PM
Like they'd care. I'm betting IBM will eventually try to sucker off this hot mess to someone else.
I don't think so. IBM wants the data. They don't care about the website.
Unisys of course has other lines of business, as the successor to Burroughs and Sperry UNIVAC. (Anybody else remember using Burrough's hard disk drives? The huge ones with the nice air compressors for the heads.)
:-) Sorry OT, but you betcha! That's what put data on my radar display til at least the mid 90's, and the older it got, the more it crashed. 8-[
Title: Re: WU - Let us know your issues
Post by: rormeister on September 22, 2018, 10:08:46 PM
I don't think so. IBM wants the data. They don't care about the website.

I’ve been wishing DarkSky would provide a means for PWS owners to feed their localized systems. They are younger and far more interested in providing good data. It’s IBM that wants our data. While it won’t kill them if we turn it off, it will definitely make a dent in their revenue streams. Besides, I believe DarkSky would be far more willing to work with us.
Title: Re: WU - Let us know your issues
Post by: chief-david on September 22, 2018, 10:25:12 PM
It's not you. It's WU
Title: Re: WU - Let us know your issues
Post by: dupreezd on September 23, 2018, 09:52:14 AM
Quote
Unisys of course has other lines of business, as the successor to Burroughs and Sperry UNIVAC. (Anybody else remember using Burrough's hard disk drives? The huge ones with the nice air compressors for the heads.)

Yes, those were the Head-Per-Track disks. No moving coil. The compressor was used to force the heads close to the platters. Each head had a contact point and if it touches the platter, the compressor shuts down. The platters where about 3feet in diameter.
Title: Re: WU - Let us know your issues
Post by: Skyking69 on September 23, 2018, 10:52:13 AM
Reference the quotes below, after a couple of neighbors asked me and I checked, we too are getting periodic "An error occured: backend failure" messages.  My console and associated computer have correct date and time, the Internet connection is rock solid; any further suggestions?   :roll:


Check your time on your station/computer.  I see observations coming in 20 minutes late, this is past our threshold for current data



My station KCOBLACK2 had some issues with the anemometer. They were fixed on Saturday the 3rd of August 2018. When can I expect to see my data show up on the published web site, I know it is getting to WU because I can see in on my dashboard. Come on it is not rocket science to again show my data.
 ](*,) :evil:
Title: Re: WU - Let us know your issues
Post by: Jstx on September 23, 2018, 11:09:29 AM
Like they'd care. I'm betting IBM will eventually try to sucker off this hot mess to someone else.
I don't think so. IBM wants the data. They don't care about the website.
Unisys of course has other lines of business, as the successor to Burroughs and Sperry UNIVAC. (Anybody else remember using Burrough's hard disk drives? The huge ones with the nice air compressors for the heads.)
:-) Sorry OT, but you betcha! That's what put data on my radar display til at least the mid 90's, and the older it got, the more it crashed. 8-[

Those drives were used in many different systems over almost two decades. Ours were used in multi-redundant systems, so losing one or more dups wasn't an immediate problem.
They were hellaciously expensive as a unit, and by the bit or byte compared to today's storage, insanely expensive. They were pretty reliable though, and they could actually be rebuilt and/or refurbished in many cases (a place in Westlake, CA did it, IIRC). There may still be a few working.
Title: Re: WU - Let us know your issues
Post by: galfert on September 23, 2018, 11:42:44 AM
Reference the quotes below, after a couple of neighbors asked me and I checked, we too are getting periodic "An error occured: backend failure" messages.  My console and associated computer have correct date and time, the Internet connection is rock solid; any further suggestions?   :roll:


Check your time on your station/computer.  I see observations coming in 20 minutes late, this is past our threshold for current data



My station KCOBLACK2 had some issues with the anemometer. They were fixed on Saturday the 3rd of August 2018. When can I expect to see my data show up on the published web site, I know it is getting to WU because I can see in on my dashboard. Come on it is not rocket science to again show my data.
 ](*,) :evil:

Looks like you recently had 3 days of not reporting September 19 - 21. You are back online now since the 22nd. So you probably fixed your time clock issue. The backend failure is a separate issue that has nothing to do with your end. That is a WU web server issue that they are currently having affecting everyone. Just keep hitting refresh on your browser 4 or 6 times.
Title: Re: WU - Let us know your issues
Post by: Jstx on September 23, 2018, 11:56:06 AM
Quote
Unisys of course has other lines of business, as the successor to Burroughs and Sperry UNIVAC. (Anybody else remember using Burrough's hard disk drives? The huge ones with the nice air compressors for the heads.)

Yes, those were the Head-Per-Track disks. No moving coil. The compressor was used to force the heads close to the platters. Each head had a contact point and if it touches the platter, the compressor shuts down. The platters where about 3feet in diameter.

Huge units. Needed to keep those heads flying. They had a buffer air tank of about 4-5 'gallons' down below the drive itself, like your garage comp, that could keep the heads flying for hours without air compressor running. Top quality units. When those systems were decommissioned and eventually headed for scrap, those very nice, but heavy, air compressors and tanks disappeared so fast you could hear the air hissing out the doors from the quickly disconnected hoses (saw a bunch go woofa right there around Houston).
Dinosaurs, but that's tech, had to evolve from somewhere.
Title: Re: WU - Let us know your issues
Post by: Jstx on September 23, 2018, 12:09:57 PM
Reference the quotes below, after a couple of neighbors asked me and I checked, we too are getting periodic "An error occured: backend failure" messages.  My console and associated computer have correct date and time, the Internet connection is rock solid; any further suggestions?   :roll:
Check your time on your station/computer.  I see observations coming in 20 minutes late, this is past our threshold for current data
My station KCOBLACK2 had some issues with the anemometer. They were fixed on Saturday the 3rd of August 2018. When can I expect to see my data show up on the published web site, I know it is getting to WU because I can see in on my dashboard. Come on it is not rocket science to again show my data.
 ](*,) :evil:

Looks like you recently had 3 days of not reporting September 19 - 21. You are back online now since the 22nd. So you probably fixed your time clock issue. The backend failure is a separate issue that has nothing to do with your end. That is a WU web server issue that they are currently having affecting everyone. Just keep hitting refresh on your browser 4 or 6 times.

I've noticed other anomalies too.
1. The radar box doesn't always display 'my' station 'dot' w/temp. Refresh doesn't cure.
2. I usually keep my chart/table set on display "Weekly" range. Lately, sometimes, it only graphs the first few days of the weekly period.

WU is certainly having some probs. I guess if one steps back and considers just how much data they are handling and storing (the history goes back many years, it might be fortunate that it all hasn't just gone crashing into the ether. But then again NOAA, et al. handle much more.
Like MS Windows, they just need to quit messing with 'upgrades'. Windows has had a couple of months of really irritating updates (like they ever end   ](*,)).
Title: Re: WU - Let us know your issues
Post by: EricP on September 23, 2018, 01:34:48 PM
When I was working we thought IBM stood for "It's Being Mended" - perhaps we were right :roll:
Title: Re: WU - Let us know your issues
Post by: galfert on September 23, 2018, 02:15:12 PM
When I started working in IT the saying was something like, "Nobody ever got fired for buying/recommending/hiring/consulting with IBM." And back then IBM had a very good reputation...Expensive...but they delivered.

Title: Re: WU - Let us know your issues
Post by: Rising Barometer on September 23, 2018, 05:43:59 PM
My name is Sean and I work at the Weather Underground.  There have been some big changes in the organization in our company.  We are a new team that has been tasked with working to bring WU back to a working state, with the users as our primary focus.   Our goal is to be fully transparent with the community as we work to resolve some of the issues with the Weather Underground products, particularly as it relates to our PWS users. 

Our hope is that with some communication and some sharing of our plans as clearly as possible, we can help to make changes for the positive.  Our initial goal is to start pinpointing PWS issues that you all are experiencing.  We are already aware of a number of issues that are affecting a large portion of the PWS user base.  One thing we would like to know from you is the #1 issue you are having.  If you have specific issues with your PWS, feel free to private message your email and PWS ID.

We know that many of you are frustrated by your experience.  We are going to do our best with what we have to improve, and to be as transparent as possible about our progress.

EDIT:  Trello Board: https://trello.com/b/hqC0tb0u/weather-underground  This contains the current issues we are tracking.  We have enabled comments so don't hesitate to comment on the board for specific issues.  Please continue to let us know what we need to focus on to make the products better for you.

Hi WU (Sean, too).

I would like to control centering of WunderMap upon opening.

My station KWAPUYAL74 is in Washington state. But WunderMap always kind of centers around the S.F. Bay area.

I would like WunderMap to center on my own station. Thanks both to WU and WxForum members.

--Hank
Title: Re: WU - Let us know your issues
Post by: galfert on September 23, 2018, 06:05:47 PM
I would like to control centering of WunderMap upon opening.

My station KWAPUYAL74 is in Washington state. But WunderMap always kind of centers around the S.F. Bay area.

I would like WunderMap to center on my own station. Thanks both to WU and WxForum members.

--Hank

I assume you are referring to WunderMap on your computer browser versus on WunderMap on a mobile device. Very easy to do what you requested to save map view.

1 - Open WunderMap and zoom in just the way you want it to be.
2 - Turn side menu layer features on or off just the way you want (Temp/Wind, Precipitation) and/or Satellite, Radar..etc or any of those others that are listed.
3 - Then click the Save Prefs button up top. Done! Close the browser and open it again, go to WunderMap and it should remember how you saved.

 [ You are not allowed to view attachments ]
Title: Re: WU - Let us know your issues
Post by: Rising Barometer on September 23, 2018, 10:06:53 PM
Thank you for the assistance Galfert and best wishes down in Florida!
Title: Re: WU - Let us know your issues
Post by: g4jnw on September 24, 2018, 06:11:18 AM
I have noticed more and more, failures, (back end failure) I have to keep refreshing my personal website.
I bought the weather station to help me and local fishermen/women friends and it can't be relied upon.
A friend asked me to recommend a weather station and i can't justify any that are sending data into wunderground, which mine does.
They have to sort it or people will just buy independent ones, when it works its good but unreliable, hell YES.
Title: Re: WU - Let us know your issues
Post by: WunderTodd (PWS PM) on September 24, 2018, 05:51:27 PM
It looks like we've got a handle on the backend failures issue now; identifying and removing a very small bit'o'code, and monitoring for a few hours, gives us confidence this issue has been resolved.

I thank you all for sharing your data points and especially offer thanks to those of you who remain positive as we work to resolve these things, remembering that on the other side of every message posted, there are actual living, breathing people reading those messages...who, at the end of the day, are all just trying to do their jobs as best as possible with the tools they've been given.

Regards,
WUToddG
Title: Re: WU - Let us know your issues
Post by: galfert on September 24, 2018, 06:17:23 PM

Thank you Todd for all your and your team mates hard work. I remain optimistic that hopefully soon WU will be a better place and may you get the resources you need to do a better job.

Title: Re: WU - Let us know your issues
Post by: galfert on September 24, 2018, 06:18:20 PM
...who, at the end of the day, are all just trying to do their jobs as best as possible with the tools they've been given.

Regards,
WUToddG

I think this is code speak for IBM is not funding WU as they should. Shame. SMH.
Title: Re: WU - Let us know your issues
Post by: EricP on September 25, 2018, 03:01:06 AM
It looks like we've got a handle on the backend failures issue now; identifying and removing a very small bit'o'code, and monitoring for a few hours, gives us confidence this issue has been resolved.
Looking good so far; but what about the widgets - "No Data"? Or is that a separate issue?
Title: Re: WU - Let us know your issues
Post by: galfert on September 25, 2018, 10:08:10 AM
Request for WU Android App PWS Barometer Fix

Please fix pressure for PWS in your Android app - It needs to show barometer pressure in hundredths not tenths using inHg. Not precise enough now. You have the data why are you cutting it off? This messes up mb conversion by a couple mb at times. This should be an easy fix. Just show inHg barometric pressure with two decimal places and that will fix the mb conversion. It shows up fine with two decimal places on the web, unfortunately not on the Android app.

Makes no sense how now WU has limited inHg to only show 3 digits (xx.x) but mb is kept at 5 digits (xxxx.x). Even when using inHg with 4 digits it is not as precise as mb with 5 digits which is why I prefer mb. This is why it is strange how WU has made an already poor unit of measurement even worse.

* mb = millibars = hpa

Since we are discussing units and significant number of digits the website could also use a little help here. On the website whenever the the pressure ends in .0 or even say .10 it cuts off the last 0. If a measurement was done to a certain level of precision then those zeros are important, they shouldn't be dropped. Because when it is dropped then one can assume that the level of precision isn't there. So 30.10 inHg is not the same thing as 30.1 inHg. Same thing happens in your graphs when you mouse over data. Please stop dropping significant zeros.

Title: Re: WU - Let us know your issues
Post by: worachj on September 26, 2018, 09:39:35 AM
AcuRite’s new Atlas has UV and solar data that is not being displayed. Need an update or a new hardware profile for the new Atlas.
Title: Re: WU - Let us know your issues
Post by: rormeister on September 26, 2018, 11:16:47 AM
It looks like we've got a handle on the backend failures issue now; identifying and removing a very small bit'o'code, and monitoring for a few hours, gives us confidence this issue has been resolved.

We're still seeing the dreaded "backend failure" when clicking on the webcam image to drill into the monthly/daily noon image page. Keep on  ](*,)  Granted, in the whole scheme of things, I'm just happy that the page loads are back to an acceptable pace. Thanks for that.
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on September 26, 2018, 11:21:31 AM
Can you provide some links/details where you are seeing this.  I am unaware of a webcam backend failure message, but it might be the key to another tricky bug i've been noticing.
Title: Re: WU - Let us know your issues
Post by: mdbelt on September 26, 2018, 11:43:26 AM
Please help.
Title: Re: WU - Let us know your issues
Post by: rormeister on September 26, 2018, 11:49:15 AM
Can you provide some links/details where you are seeing this.  I am unaware of a webcam backend failure message, but it might be the key to another tricky bug i've been noticing.
Gladly.
From my main dashboard page ../personal-weather-station/dashboard?ID=KWAREDMO131 click the Webcam tab to preview the current image.

Then click on the actual image (used to take you to the detail webcam page) ../webcams/BandRCaffe/1/show.html and you should see:

An error occured:
backend failure

LOL, and disregard my status message, it's all a 'work in progress'  and can't be edited :oops:
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on September 26, 2018, 01:12:11 PM
Hmm, I'm not seeing this issue. Can you send the EXACT url that you are seeing the backend error on?  Please copy and paste from the URL bar of your browser.



Can you provide some links/details where you are seeing this.  I am unaware of a webcam backend failure message, but it might be the key to another tricky bug i've been noticing.
Gladly.
From my main dashboard page ../personal-weather-station/dashboard?ID=KWAREDMO131 click the Webcam tab to preview the current image.

Then click on the actual image (used to take you to the detail webcam page) ../webcams/BandRCaffe/1/show.html and you should see:

An error occured:
backend failure

LOL, and disregard my status message, it's all a 'work in progress'  and can't be edited :oops:
Title: Re: WU - Let us know your issues
Post by: galfert on September 26, 2018, 01:34:54 PM
Yep I'm not seeing the problem either. Try Control Refresh on your browser. Or clear your browser cache.
Title: Re: WU - Let us know your issues
Post by: rormeister on September 26, 2018, 02:13:40 PM
Hmm, I'm not seeing this issue. Can you send the EXACT url that you are seeing the backend error on?  Please copy and paste from the URL bar of your browser.

https://www.wunderground.com/webcams/BandRCaffe/1/show.html

Not a browser cache issue, trust me that was eliminated long ago.
Win10 64-bit (OS Build 17134.285 Version 1803)

Fails in Chrome 69.0.3497.100 (64-bit) [backend failure]
Fails in IE 11.285.17134.0 (11.0.85)  [throws an HTTP 500 Internal Server Error]
Fails in Chrome for iPad (69.0.3497.105)  [iOS 12.0] [backend failure]


Works in Edge (42.17134.1.0) [although there are major gaps in the daily detail images/videos] Interesting, it does display "Not secure" in the address bar.
Works in Safari for iPad (iOS 12.0) [again same gaps in the daily detail images/videos]

YMMV

Edit: Not sure this will help, but behind the 'backend failure' chrome page I see it's running sw.js

Edit2: text file went wonky, I can send it via PM if you like.
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on September 26, 2018, 02:50:20 PM
Does the same thing happen in incognito, or when you are not logged in?  I can see the page just fine.  Were you ever noticing that you would try to go to the page and it would never load?  No backend failure or anything just a timeout?



Hmm, I'm not seeing this issue. Can you send the EXACT url that you are seeing the backend error on?  Please copy and paste from the URL bar of your browser.

https://www.wunderground.com/webcams/BandRCaffe/1/show.html

Not a browser cache issue, trust me that was eliminated long ago.
Win10 64-bit (OS Build 17134.285 Version 1803)

Fails in Chrome 69.0.3497.100 (64-bit) [backend failure]
Fails in IE 11.285.17134.0 (11.0.85)  [throws an HTTP 500 Internal Server Error]
Fails in Chrome for iPad (69.0.3497.105)  [iOS 12.0] [backend failure]


Works in Edge (42.17134.1.0) [although there are major gaps in the daily detail images/videos] Interesting, it does display "Not secure" in the address bar.
Works in Safari for iPad (iOS 12.0) [again same gaps in the daily detail images/videos]

YMMV

Edit: Not sure this will help, but behind the 'backend failure' chrome page I see it's running sw.js

Edit2: text file went wonky, I can send it via PM if you like.
Title: Re: WU - Let us know your issues
Post by: rormeister on September 26, 2018, 03:01:08 PM
Does the same thing happen in incognito, or when you are not logged in?  I can see the page just fine.  Were you ever noticing that you would try to go to the page and it would never load?  No backend failure or anything just a timeout?

Using Chrome in Guest or Incognito displays the page, so it has to be related to the login status; especially since Edge and IE were both logged out of WU. I would hazard a guess that if you are logged in and looking at your own page it misbehaves.
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on September 26, 2018, 05:49:48 PM
Can you try now?  I pushed out a small change that should resolve your issue

Does the same thing happen in incognito, or when you are not logged in?  I can see the page just fine.  Were you ever noticing that you would try to go to the page and it would never load?  No backend failure or anything just a timeout?

Using Chrome in Guest or Incognito displays the page, so it has to be related to the login status; especially since Edge and IE were both logged out of WU. I would hazard a guess that if you are logged in and looking at your own page it misbehaves.
Title: Re: WU - Let us know your issues
Post by: rormeister on September 26, 2018, 07:38:45 PM
Can you try now?  I pushed out a small change that should resolve your issue

We have liftoff! Thank you. It’s been like this since January. Hopefully this leads you in a good direction for other issues.
Title: Re: WU - Let us know your issues
Post by: hazyarc on September 28, 2018, 01:32:58 PM
I know it's probably a long shot at this point, but is there any chance of fixing the email alert when your PWS goes offline for a period of time?  This worked fine a few months ago but has completely stopped.
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on September 28, 2018, 03:15:11 PM
We are investigating how and if we can bring this back.  The old emailer was pretty broken, and was very unreliable, now its totally broken and very reliably so :)

Title: Re: WU - Let us know your issues
Post by: Delta5 on September 28, 2018, 06:05:42 PM
Is there an issue with the Member sign-in on the iOS Wunderground app?  New iPhone, so I'm trying to sign back in to WU.  When I try, I just get "Sorry, there was a problem connecting".  I upload from my PWS to WU, and my account status there & browsing reflect add-free member status.  Other iOS devices that have been signed-in are add free until I sign-out, then they have the same problem trying to sign in.

I see others talking about the same issue a few pages back, I tried flipping the Forecast Source between "Forecast on Demand" and "NWS", NWS seems to throw constant connection problem messages.  But doesn't seem to affect my sign-on either way. Also tried several WiFi locations and over LTE, so it's not the phone connectivity.

I emailed WU several days ago but never got a response.

Any ideas?  Kinda miss my add-free WU! 

Oh, and +1 to the email alert of a PWS outage. I've not had many outages in the ten years I've been uploading to WU, but it was nice to be alerted when it happened!
Title: Re: WU - Let us know your issues
Post by: ConligWX on September 29, 2018, 05:42:02 AM
I have the same problem. Upgraded my OnePlus 6 Android firmware and reset the phone. Installed all the apps again but I cannot sign into the Android WU app.

Sent from my ONEPLUS A6003 using Tapatalk

Title: Re: WU - Let us know your issues
Post by: Delta5 on September 29, 2018, 10:35:37 AM
I tried uninstalling & reinstalling several times, no improvement.  Reviews on the Apple app store are pretty bad. Dozens of recent 1-star ratings for this exact problem. Even for people who paid for add-free.

Please fix!
Title: Re: WU - Let us know your issues
Post by: PooreBoy on October 01, 2018, 02:18:08 PM
Add me to the list of users unable to login to the iOS app. I keep getting the message 'Sorry, there was an problem connecting.' This is occuring in iOS12. Please see attached screenshot.
 [ You are not allowed to view attachments ]
Title: Re: WU - Let us know your issues
Post by: TxDm93 on October 01, 2018, 09:23:15 PM
I can't sign into the android app Galaxy S7 Edge (when I click sign in nothing happens), my PWS shows it's not reporting but it shows to be uploading (using Weatherlink with Weather Underground module).
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on October 02, 2018, 11:20:33 AM
All,  apologies for the app login issues. We are working through it now. I believe we have a new build of the IOS app in testing.  Android will likely follow shortly.

For those of you who mentioned contacting support, how did you try to get in touch with us. I haven’t seen any tickets in our system about this.  Could just be I have my filters set wrong
Title: Re: WU - Let us know your issues
Post by: Delta5 on October 02, 2018, 12:35:55 PM
Thanks for acknowledging & addressing the issue.  I look forward to a fix.

My message to support started with the "App Support" link from the App Store on the iOS Wunderground app's page. That goes to https://feedback.weather.com/?b_id=17298

From there, I found
https://feedback.weather.com/customer/en/portal/articles/2923679-how-do-i-restore-my-mobile-ad-free-subscription-?b_id=17298

Nothing there worked, so I clicked "Email Us".  Filled that out and included a screenshot exactly like PooreBoy's above. I have not gotten any response.
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on October 02, 2018, 12:52:36 PM
thanks, those should be getting through.  I'll look into why these tickets are not being addressed.
Title: Re: WU - Let us know your issues
Post by: TxDm93 on October 02, 2018, 01:54:29 PM
I tried sending an email about my station not reporting from the support page but I get "validation failed Weather_Underground is invalid" when I try to send it.
Title: Re: WU - Let us know your issues
Post by: PooreBoy on October 03, 2018, 03:00:52 PM
All,  apologies for the app login issues. We are working through it now. I believe we have a new build of the IOS app in testing.  Android will likely follow shortly.

For those of you who mentioned contacting support, how did you try to get in touch with us. I haven’t seen any tickets in our system about this.  Could just be I have my filters set wrong

I was just able to login using the current app for iOS 12. It didn't accept my saved p/w, but after typing it in I was able to login. So, thanks for hopefully fixing this issue...unless I just got lucky and this is a temp fix.  ;)
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on October 03, 2018, 03:42:10 PM
We fixed this earlier this week.

thanks for your patience
Title: Re: WU - Let us know your issues
Post by: galfert on October 03, 2018, 05:17:12 PM
Request for WU Android App PWS Barometer Fix

Please fix pressure for PWS in your Android app - It needs to show barometer pressure in hundredths not tenths using inHg. Not precise enough now. You have the data why are you cutting it off? This messes up mb conversion by a couple mb at times. This should be an easy fix. Just show inHg barometric pressure with two decimal places and that will fix the mb conversion. It shows up fine with two decimal places on the web, unfortunately not on the Android app.

Makes no sense how now WU has limited inHg to only show 3 digits (xx.x) but mb is kept at 5 digits (xxxx.x). Even when using inHg with 4 digits it is not as precise as mb with 5 digits which is why I prefer mb. This is why it is strange how WU has made an already poor unit of measurement even worse.

* mb = millibars = hpa

Since we are discussing units and significant number of digits the website could also use a little help here. On the website whenever the the pressure ends in .0 or even say .10 it cuts off the last 0. If a measurement was done to a certain level of precision then those zeros are important, they shouldn't be dropped. Because when it is dropped then one can assume that the level of precision isn't there. So 30.10 inHg is not the same thing as 30.1 inHg. Same thing happens in your graphs when you mouse over data. Please stop dropping significant zeros.

This barometric pressure issue is still not fixed on the Android app. But it was recently fixed on the website. It now correctly displays all significant digits. Thank you for fixing the website. Please don't forget about the Android app. On the app this fault causes conversion issues when displaying millibars (mb or hpa).

UPDATE: NOPE ....I spoke too soon. I saw it fixed for a minute and I saw 30.00 inHg ...but now I look and it is back to 30 inHg.....Arrrgh.

 [ You are not allowed to view attachments ]


UPDATE 2: And now I see it again as 30.00 inHg.  Why can't it show all significant digits all the time???

 [ You are not allowed to view attachments ]
Title: Re: WU - Let us know your issues
Post by: Delta5 on October 03, 2018, 07:31:28 PM
Regarding the iOS log-in issue, I can confirm the issue appears fixed. Login successful on all my iOS devices. Thank you!
Title: Re: WU - Let us know your issues
Post by: TxDm93 on October 03, 2018, 09:27:29 PM
App appears to be working now but I still can't get my PWS issue resolved, just tried to send an email again and got the same error. :sad: ](*,)
Title: Re: WU - Let us know your issues
Post by: rormeister on October 03, 2018, 09:43:00 PM
App appears to be working now but I still can't get my PWS issue resolved, just tried to send an email again and got the same error. :sad: ](*,)

Try sending WunderTodd a PM @ https://www.wxforum.net/index.php?action=emailuser;sa=email;msg=359975
Title: Re: WU - Let us know your issues
Post by: TxDm93 on October 03, 2018, 11:28:42 PM
App appears to be working now but I still can't get my PWS issue resolved, just tried to send an email again and got the same error. :sad: ](*,)

Try sending WunderTodd a PM @ https://www.wxforum.net/index.php?action=emailuser;sa=email;msg=359975

Thanks I sent him a message.
Title: Re: WU - Let us know your issues
Post by: clavius on October 04, 2018, 11:59:19 AM
Anyone know what happened to the WU PWS upload specification?   It used to be posted on the WU site below, but is gone now.
http://wiki.wunderground.com/index.php/PWS_-_Upload_Protocol

Steve
Title: Re: WU - Let us know your issues
Post by: rormeister on October 04, 2018, 01:21:56 PM
Anyone know what happened to the WU PWS upload specification?   It used to be posted on the WU site below, but is gone now.
http://wiki.wunderground.com/index.php/PWS_-_Upload_Protocol

Steve
Seeing you have a Raspberry Pi this page might be helpful:
https://projects.raspberrypi.org/en/projects/uploading-weather-data-to-weather-underground/6

Knowing how much has changed since the tomb raiders arrived, I'm not sure the HTML upload process still works. On a positive note, I haven't had to push data for quite a few months. I use a little Excel app I put together that pulls the details from MSSQL, formats the HTML strings, and ultimately walks the list and pushes the data to WU.

YMMV
Ror
Title: Re: WU - Let us know your issues
Post by: clavius on October 04, 2018, 01:30:48 PM
Seeing you have a Raspberry Pi this page might be helpful:
https://projects.raspberrypi.org/en/projects/uploading-weather-data-to-weather-underground/6

Knowing how much has changed since the tomb raiders arrived, I'm not sure the HTML upload process still works. On a positive note, I haven't had to push data for quite a few months. I use a little Excel app I put together that pulls the details from MSSQL, formats the HTML strings, and ultimately walks the list and pushes the data to WU.

YMMV
Ror
Yes, thanks. I followed the examples from RaspberryPi.org and my weather station is uploading to WU using HTTP GET commands.  But, I need to add "accumulated precipitation" data to my uploads which is not mentioned in the Pi examples. 

Apparently the entire WU Wiki has been lost, which includes the upload specification guide.
 
Title: Re: WU - Let us know your issues
Post by: rormeister on October 04, 2018, 01:38:00 PM
Seeing you have a Raspberry Pi this page might be helpful:
https://projects.raspberrypi.org/en/projects/uploading-weather-data-to-weather-underground/6

Knowing how much has changed since the tomb raiders arrived, I'm not sure the HTML upload process still works. On a positive note, I haven't had to push data for quite a few months. I use a little Excel app I put together that pulls the details from MSSQL, formats the HTML strings, and ultimately walks the list and pushes the data to WU.

YMMV
Ror
Yes, thanks. I followed the examples from RaspberryPi.org and my weather station is uploading to WU using HTTP GET commands.  But, I need to add "accumulated precipitation" data to my uploads which is not mentioned in the Pi examples. 

Apparently the entire WU Wiki has been lost, which includes the upload specification guide.

For precip I am using ...'&rainin=#.##&dailyrainin=#.##'... where "#.##" is your current reading (0.00 is the default).

Edit: This page seems to provide all the necessary arguments (https://s.campbellsci.com/documents/us/miscellaneous/blog-resources/wunderground.dld)
Edit2: And digging deeper (https://feedback.weather.com/customer/en/portal/articles/2924682-pws-upload-protocol?b_id=17298)
Title: Re: WU - Let us know your issues
Post by: ANPweather on October 04, 2018, 03:01:00 PM
Many times when I go to check a daily video from my webcam, I get an error stating that the stream cannot be found. for instance Oct 1 and 3 play the video but Oct 2 gives the error.
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on October 04, 2018, 05:16:21 PM
The PWS spec can be found here now
https://feedback.weather.com/customer/en/portal/articles/2924682-pws-upload-protocol?b_id=17298

Title: Re: WU - Let us know your issues
Post by: antstrafer on October 05, 2018, 10:18:47 AM
Tomorrow will be 2 minutes 5 seconds shorter

should this number be getting smaller as we go to  dec 22   ???  in  today forecast screen

Tomorrow will be 2 minutes 4 seconds shorter yep I think is working ok
Title: Re: WU - Let us know your issues
Post by: quailvalleywx on October 05, 2018, 08:13:29 PM
I was looking at my webcam log and it looks like ftp server 54.148.11.142:21 is down again - for 3+ weeks since 9/13/2018.  Maybe disk full again?  The other 2 ftp servers are working fine.
Title: Re: WU - Let us know your issues
Post by: Keith Myers on October 08, 2018, 01:30:14 PM
I am a paid member to avoid the ads.  Now seeing the ads.  I logged out thinking that I needed to renew the login to remove the ads.  Now cannot login.  The login just comes back to the login page with no errors.  :-x
Title: Re: WU - Let us know your issues
Post by: galfert on October 08, 2018, 02:05:08 PM
Test from other computer or other browser, to see if it is problem with account or your computer.

In Chrome try holding down Control key and click Refresh. (forces full page reload while ignoring cache)

You can also try erasing browser cache.

Also make sure you aren't using a saved bookmark for logging in. Type out www.wunderground.com manually into browser address bar. Sometimes links change on websites and you may be using a non-working old link.

If that doesn't work try Forgot password reset.

Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on October 08, 2018, 02:18:16 PM
Login issues are fixed. 
Title: Re: WU - Let us know your issues
Post by: boss281 on October 09, 2018, 05:35:01 AM
I haven't been seeing the 10 day forecast for two days.  Today and Hourly Forecast show up fine...
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on October 09, 2018, 12:59:45 PM
Link?

Have you tried incognito or clearing cookies?

I haven't been seeing the 10 day forecast for two days.  Today and Hourly Forecast show up fine...
Title: Re: WU - Let us know your issues
Post by: boss281 on October 09, 2018, 01:01:16 PM
Inexplicably it's working today - this is the link: https://www.wunderground.com/forecast/us/md/new-windsor/KMDNEWWI3?cm_ven=localwx_10day .

Thanks.
Title: Re: WU - Let us know your issues
Post by: boss281 on October 09, 2018, 02:22:13 PM
And now it's not again.
Title: Re: WU - Let us know your issues
Post by: jpage on October 09, 2018, 06:29:44 PM
I know that it's a lower priority than those with PWS issues, but is the " 'Missing Mapbox GL JS CSS' error" ever going to be corrected. 2 identical PCs, one has error and the other doesn't, so I have one on only for checking Wundermap.
Title: Re: WunderMap not working for several days
Post by: jpage on October 09, 2018, 06:41:51 PM
The WunderMap loads with a blank, light blue screen with all my Windows laptops and desktops.  The navigation/menu panel on the right loads fine. (running Chrome on Windows 7 at the moment, but same on Windows 10).  Interestingly, I've seen this several times on the Storm Android app, where a light blue background screen loads with no map, radar, etc showing.

Mine's been like that since June 18, was showing Missing Mapbox error, the error notice is gone but still just blue screen, identical PC hooked up right next to it has Wundermap working fine, and I have tried every fix or workaround, no joy.
Title: Re: WunderMap not working for several days
Post by: rormeister on October 09, 2018, 07:08:42 PM
The WunderMap loads with a blank, light blue screen with all my Windows laptops and desktops.  The navigation/menu panel on the right loads fine. (running Chrome on Windows 7 at the moment, but same on Windows 10).  Interestingly, I've seen this several times on the Storm Android app, where a light blue background screen loads with no map, radar, etc showing.

Mine's been like that since June 18, was showing Missing Mapbox error, the error notice is gone but still just blue screen, identical PC hooked up right next to it has Wundermap working fine, and I have tried every fix or workaround, no joy.

This is similar to another issue I had and related to the cookie string being passed to the web page. I just looked at my wundermap and it too was light blue. However, after changing a couple of the input values I got it to display. The sad part is, the zoom on the wundermap is now totally fouled up. As you zoom in and out, random stations appear and disappear. Here are the values I changed:

&groupHurricane=0&groupFire=0&groupCamsPhotos=0 (changed =1 to =0 in all three cases). If this doesn't work, try other =# values, you might get lucky.

YMMV
Title: Re: WU - Let us know your issues
Post by: cowilliams on October 10, 2018, 03:44:22 PM
Update: 10/11/18 - I was able to login today.  Not sure what happened, but it is working for me now.

I see that several people have commented they cannot login in via the WU mobile app.  I have the same issue.  I purchased a new iPhone XS Max on Saturday and have not been able to get logged in.  It keeps telling me; "Sorry, there was a problem connecting".  I have deleted and re-installed the app twice, performed the "Forgot Password" process, but nothing seems to work.  I'm logged in on my iPad and my PCs, just not the new phone.

I have submitted a ticket to WU, waiting to hear back.  If anyone has a tip on getting past this issue please let me know.
Title: Re: WU - Let us know your issues
Post by: galfert on October 10, 2018, 03:52:28 PM
Welcome to the forum...
Return the iPhone and get an Android. .... :grin:  Nah ...just kidding!
WU employees recently chimed in saying all login issues had been resolved. I guess maybe not.
As a temporary solution you could sign in to WU on the iPhone using the browser instead of the app. Yeah not the same thing, but at least it is something.
Title: Re: WU - Let us know your issues
Post by: cowilliams on October 10, 2018, 03:59:40 PM
Haha, galfert :lol:!  I actually thought about a different device this time, but couldn't push myself over the edge!  I'll hang in there until they fix it, just thought maybe someone had an answer.
Title: Re: WU - Let us know your issues
Post by: JohnN on October 10, 2018, 10:54:52 PM
I'll add on to complaints about the search function. This thread is 40+ pages long, which is too much for me to go back and read everything, so I'm not sure if these specific complaints have already been posted. I know you used to be able to search for airports and Wunderground IDs. This still works on the app, but not on the website. Also, when I search for Howell, NJ I am redirected to Howell, GA. If I search for Lakewood, NJ I am redirected to Lakewood CA.
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on October 11, 2018, 01:00:24 PM
PWS id search should be coming back soon.
I'll make sure the folks implementing search know that you would like airport search back
Title: Re: WU - Let us know your issues
Post by: galfert on October 11, 2018, 05:18:14 PM
PWS id search should be coming back soon.
I'll make sure the folks implementing search know that you would like airport search back

Would that include MADIS stations that have not been showing up in months?
Title: Re: WunderMap not working for several days
Post by: jpage on October 12, 2018, 02:42:49 PM
The WunderMap loads with a blank, light blue screen with all my Windows laptops and desktops.  The navigation/menu panel on the right loads fine. (running Chrome on Windows 7 at the moment, but same on Windows 10).  Interestingly, I've seen this several times on the Storm Android app, where a light blue background screen loads with no map, radar, etc showing.

Mine's been like that since June 18, was showing Missing Mapbox error, the error notice is gone but still just blue screen, identical PC hooked up right next to it has Wundermap working fine, and I have tried every fix or workaround, no joy.

My Wundermap came back last night, thanks to those on the inside that had been working on this.
Title: Re: WU - Let us know your issues
Post by: TxDm93 on October 13, 2018, 12:23:22 AM
My PWS is still broken, it worked like 2 days now its been broken for 4 days again.  I even tried uploading from Weatherlink.com to make sure it wasn't my PC, still shows my station offline...
Title: Re: WU - Let us know your issues
Post by: Mtnviper on October 13, 2018, 11:57:08 AM
Station Status message is gone.
Title: Re: WU - Let us know your issues
Post by: konz on October 13, 2018, 12:57:56 PM
Station Status message is gone.

Noticed that last night.  Thought it was probably on purpose because of what I've been putting in it.   :grin:
Title: Re: WU - Let us know your issues
Post by: Jstx on October 13, 2018, 01:06:17 PM
Station Status message is gone.

I haven't been able to update mine for months, so... maybe if it comes back it'll work?
Title: Re: WU - Let us know your issues
Post by: rormeister on October 16, 2018, 09:32:37 PM
Not sure if I should find this amusing considering all the issues with WU. I don’t know when this page went into effect, but in my industry it’s called “vaporware”.

https://www.wunderground.com/redesign/
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on October 18, 2018, 12:43:31 PM
That page refers to our last major overhaul.  It was launched a few years ago. Thanks for surfacing that document and reminding all of us the amount of thought and work that goes into the WU design and release process.

Not sure if I should find this amusing considering all the issues with WU. I don’t know when this page went into effect, but in my industry it’s called “vaporware”.

https://www.wunderground.com/redesign/
Title: Re: WU - Let us know your issues
Post by: CBXSteve on October 21, 2018, 11:05:08 PM
Is the station status message gone forever?
Title: Re: WU - Let us know your issues
Post by: dsscheibe on October 22, 2018, 03:05:23 AM
https://www.wunderground.com/weather/api

To improve our services and enhance our relationship with our users, we will no longer provide free weather API keys as part of our program. If you have been directed to download our Weather Underground free API key by a third party provider, please contact your vendor for resolution.
Learn More

Took months to get my site back on WU after I got back up after I moved.  They kept saying I had not verfied my emil when I had several times.
http://www.wunderground.com/weatherstation/WXDailyHistory.asp?name=KAZPHOEN615 (http://www.wunderground.com/weatherstation/WXDailyHistory.asp?name=KAZPHOEN615)

Title: Re: WU - Let us know your issues
Post by: kilogulf59 on October 22, 2018, 01:45:32 PM
My opinion here...

Consider just shutting WU down...it's ruined. Every day there's something wrong. Today I can't log on and only get the local forecast with much info on that page blank. Lately the favorite cities function has been AFU. Can't change or add and it's loaded with repeats of the same city. Functions work one day then don't the next. The list is endless...

A few years back it was the best weather service going, now it's been (intentionally?) ruined as far as I'm concerned.
Title: Re: WU - Let us know your issues
Post by: rormeister on October 22, 2018, 03:08:48 PM
My opinion here...

Consider just shutting WU down...it's ruined. Every day there's something wrong. Today I can't log on and only get the local forecast with much info on that page blank. Lately the favorite cities function has been AFU. Can't change or add and it's loaded with repeats of the same city. Functions work one day then don't the next. The list is endless...

A few years back it was the best weather service going, now it's been (intentionally?) ruined as far as I'm concerned.

Pretty hard to disagree. Here's my latest "improvement":
 [ You are not allowed to view attachments ]
Title: Re: WU - Let us know your issues
Post by: PaulMy on October 22, 2018, 04:05:10 PM
WU is not my only source to upload or to see my data or weather information, so I can be patient and let them work on fixing and improving things.  I take them for their word that they are working on things for the better, and that it is a big task to do that.

Enjoy,
Paul
Title: Re: WU - Let us know your issues
Post by: quailvalleywx on October 22, 2018, 05:53:41 PM
wunderground-PWS, the usual bad server of the 3 (54.148.11.142:21) serving webcam ftp requests went down again around 10-21-2018 07:32 CST.  Any way to get a more permanent fix?  If it's a disk full issue shouldn't that be straightforward to track down what is filling it?  How can the other 2 be so reliable but not this one?  TIA for holding this house of cards up.
Title: Re: WU - Let us know your issues
Post by: TxDm93 on October 22, 2018, 08:09:28 PM
My opinion here...

Consider just shutting WU down...it's ruined. Every day there's something wrong. Today I can't log on and only get the local forecast with much info on that page blank. Lately the favorite cities function has been AFU. Can't change or add and it's loaded with repeats of the same city. Functions work one day then don't the next. The list is endless...

A few years back it was the best weather service going, now it's been (intentionally?) ruined as far as I'm concerned.

Pretty hard to disagree. Here's my latest "improvement":
 [ You are not allowed to view attachments ]

I've been having the same problem but mine's been "offline" for 2 weeks...
Title: Re: WU - Let us know your issues
Post by: rormeister on October 22, 2018, 08:19:33 PM
My opinion here...

Consider just shutting WU down...it's ruined. Every day there's something wrong. Today I can't log on and only get the local forecast with much info on that page blank. Lately the favorite cities function has been AFU. Can't change or add and it's loaded with repeats of the same city. Functions work one day then don't the next. The list is endless...

A few years back it was the best weather service going, now it's been (intentionally?) ruined as far as I'm concerned.

There used to be a 'feature' whereby PWS owners would receive a text/email alerting them that their station is offline. It's just one of the bazillion issues in the works. IMHO, this is more about data quality than any of the bells and whistles.

Pretty hard to disagree. Here's my latest "improvement":
 [ You are not allowed to view attachments ]

I've been having the same problem but mine's been "offline" for 2 weeks...
Title: Re: WU - Let us know your issues
Post by: jj on October 23, 2018, 10:47:32 AM
Hi Sean,  I am having trouble signing into wunderground with my aol email.
Has there been a recent change on how to login?
I get a message that my AOL email is invalid.
Joe
KMAHULL1
Title: Re: WU - Let us know your issues
Post by: leoschulz on October 24, 2018, 02:55:34 PM
Is everybody having trouble with WU or just a few of us?
Title: Re: WU - Let us know your issues
Post by: havtrail on October 24, 2018, 04:30:05 PM
Is everybody having trouble with WU or just a few of us?

That's a pretty vague question. Can others see their PWS on WU right now? Yes. Are more than a few having various issues? Yes, that's why this thread is now 40 pages long. Please clarify what you are asking.

Rich K.
Title: Re: WU - Let us know your issues
Post by: leoschulz on October 24, 2018, 05:31:51 PM
On my WU site "KORNEWPO10", if you go to the top of the graphs and click on the "tables" window you will see that it doesn't upload on a consistent basis. The wind gusts and rain rate data is not posting.
 Also you can check when I upload to CWOP by looking at "http://www.findu.com/cgi-bin/find.cgi?call=DW4355".  This is consistent intervals.  Any help would be appreciated.   Thanks  Leo, Newport, OR
Title: Re: WU - Let us know your issues
Post by: galfert on October 24, 2018, 06:10:04 PM
On my WU site "KORNEWPO10", if you go to the top of the graphs and click on the "tables" window you will see that it doesn't upload on a consistent basis. The wind gusts and rain rate data is not posting.
 Also you can check when I upload to CWOP by looking at "http://www.findu.com/cgi-bin/find.cgi?call=DW4355".  This is consistent intervals.  Any help would be appreciated.   Thanks  Leo, Newport, OR

I wouldn't say your CWOP data is perfect. I looked at your raw data and your packets are not consistent. You have a VP2 without a UV sensor yet some packets have the "L" identifier with no data. Also your station is not reporting wind gusts, only reports wind.

I don't know the details around Weatherlink but you are seemingly using verison 1.10 according to WU. I think you should consider upgrading your upload method to both WU and CWOP to address these issues. I don't think there is a problem on the WU side of things for your situation. I think the problem is your upload method that does not support rapid fire and may have other issues.

I suggest investing in a Meteobridge or other computer running some other 3rd party software (Weather-Display, WeeWx, WUHU, Cumulus...or something of the others like those).

I also suspect that you are double reporting with more than one software or online service at the same time (to both WU and CWOP).  Meaning that there is more than one sender into WU and also more than one sender into CWOP. That is a no-no in my book. The clue is in your CWOP packets and how they aren't consistent and have different endings (the software identification) and also your location is slightly different between both packets. Some packets end in DsIP (the ones with UV) and others end in DsVP. You need to pick just one sender to send data into each online service.
Title: Re: WU - Let us know your issues
Post by: WeatherBuff2 on October 28, 2018, 08:16:59 PM
Is the Goldstar feature still being updated? My Davis Vantage Pro2 Plus has been up and running for a few weeks now at this location and nothing has happened yet. My station ID is KAREUREK16.
Title: Re: WU - Let us know your issues
Post by: leoschulz on October 29, 2018, 02:03:06 PM
The only thing I know is that I am running Weatherlink 6.0.3.  I did find a Weatherlink 5.0.?? in the machine, I uninstalled it. I don't know if that helped my data.  How do I change the way I upload data to CWOP and WU?  Thanks  Leo, Newport, OR
Title: Re: WU - Let us know your issues
Post by: galfert on October 29, 2018, 03:36:15 PM
The only thing I know is that I am running Weatherlink 6.0.3.  I did find a Weatherlink 5.0.?? in the machine, I uninstalled it. I don't know if that helped my data.  How do I change the way I upload data to CWOP and WU?  Thanks  Leo, Newport, OR

As of 18:30 UTC today I still see a packet coming from a different software. This is a time stamp after your last post. So I don't think uninstalling WeatherLink 5.0 helped.

I don't know Weatherlink software to give more advice as I run a different brand station. I still think your issue is software related. To get better help I suggest you post in the Davis section of this forum to get more eyes on your issue and I'm sure someone more knowledgeable than me in regards to Davis will be able to help out. Let's not hijack this thread for WU issues.

I also think you could use some help from the Davis user as I also suspect that you are running firmware on your console prior to 1.9.0 as I think you are missing Loop2 data. If all that is Greek, just start a post on Davis forum. I'll look for your post over there and chime in.
Title: Re: WU - Let us know your issues
Post by: wunderground-PWS on October 29, 2018, 04:10:51 PM
We are waiting for a few internal customers to migrate away from our legacy system then we will be updating goldstar.  The good news is, your station is passing in our QA cluster.

Is the Goldstar feature still being updated? My Davis Vantage Pro2 Plus has been up and running for a few weeks now at this location and nothing has happened yet. My station ID is KAREUREK16.
Title: Re: WU - Let us know your issues
Post by: CW2274 on October 29, 2018, 05:00:40 PM
The only thing I know is that I am running Weatherlink 6.0.3.  I did find a Weatherlink 5.0.?? in the machine, I uninstalled it.
Removing 5.0.? may keep 6.0.3 from working properly. Here is a full build of 6.0.3 that requires no other base of WL, should you wish to try.
http://toolbox.davisnet.com/downloads/weather/software/WL_6_0_3_fullinstall/6_0_3_full_install.zip
Title: Re: WU - Let us know your issues
Post by: ValentineWeather on October 30, 2018, 01:52:58 PM
When is Weather Underground going to fix the Almanac information? Everywhere I checked upper plains they are 10°+ warm on average and extremes are also wrong. I sent email asking about it but no response.
Valentine Ne.
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Omaha Nebraska
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Sioux Falls SD
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Title: Re: WU - Let us know your issues
Post by: kilogulf59 on October 30, 2018, 02:05:48 PM
Why can't they simply get the website right? That's the real question here. It's as if a bunch of amateurs are playing with it. Things work, then they don't, things are there one day and gone the next. I find it hard to believe this is, somehow, accidental. Either fix it or shut it down...
Title: Re: WU - Let us know your issues
Post by: galfert on October 30, 2018, 02:37:22 PM
Seems to me like they are moving away from a legacy system with issues. They have been working hard to keep the legacy system functional without spending too much time fixing it. Rather they have been dedicating more of their time to developing a brand new system that we will all migrate to at some point. Running the largest weather network in the world with hundreds of thousands of stations can not be a simple task. I'd hardly call IBM amateurs. They are being very transparent in their communication and efforts and there has been great improvement in system speed and stability for the greater part of this year. Sure they removed features but that was probably to make their systems faster in the short term. They have said these removed features would be making a comeback with the new system. When a company is bought and sold several times over the past few years and it causes employee turnover you can't always expect things to run smoothly. WU surely has hit some bumps (big ones) but I think their effort and communication has been tremendous. I got to participate in a feedback program to test out the new design and they asked for feedback and I gave them a ton. They have reach out and shown that they care what we think. Do we have the right to complain? Sure. But lets be honest with ourselves.
Title: Re: WU - Let us know your issues
Post by: kilogulf59 on October 30, 2018, 02:56:13 PM
We must be talking about two different websites. FYI, the one I'm talking about is down again. This isn't a glitch once in a while, this is something(s) AFU everyday. The glitch is the rare day when everything works...

This is the favorite cities page currently...you'll note my paid membership at the bottom.
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Title: Re: WU - Let us know your issues
Post by: galfert on October 30, 2018, 03:11:45 PM
We must be talking about two different websites. FYI, the one I'm talking about is down again. This isn't a glitch once in a while, this is something(s) AFU everyday. The glitch is the rare day when everything works...

This is the favorite cities page currently...you'll note my paid membership at the bottom.
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Let us know the problem you are experiencing. What hardware and what software are you using. Any other details and troubleshooting steps you've already done.
Title: Re: WU - Let us know your issues
Post by: galfert on October 30, 2018, 03:14:05 PM
Okay I posted as you were editing and adding details.

Seems like you are having problems with Favorites. That is a known issue. Don't use Favorites. They don't work. I use browser bookmarks instead.
Title: Re: WU - Let us know your issues
Post by: kilogulf59 on October 30, 2018, 03:26:34 PM
I really cannot respond to that without sounding sarcastic.

Here's the local forecast page...

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Title: Re: WU - Let us know your issues
Post by: kilogulf59 on October 30, 2018, 03:28:45 PM
This is my 10-day forecast page...

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Title: Re: WU - Let us know your issues
Post by: wvdkuil on October 30, 2018, 03:47:38 PM
This is my 10-day forecast page...
Al those pages work normally OK. Maybe a problem with your browser.
The screenshots  you showed are from these URLs: https://www.wunderground.com/forecast/us/wi/mauston
https://www.wunderground.com/weather/us/wi/mauston?cm_ven=localwx_today
See attached screenshots how it looks at my pc.
Do you have some more URLs so one can check if it works with another browser, with another computer, outside your house?

The Favorites and Home location work also https://www.wunderground.com/member/favorites
Wim
Title: Re: WU - Let us know your issues
Post by: ayde_bury on October 30, 2018, 04:03:03 PM
I've a number of stations that uploaded flawlessly for sometime and continue to upload to WeatherCloud, but WeatherUnderground is sporadic.

https://www.wunderground.com/personal-weather-station/dashboard?ID=IPULBORO12

Went live on 18th October worked fine for 48 (ish) hours and then sporadic reports of 1 or two a day. WeatherCloud flawless throughout.

Any thoughts anyone? The station is an Ambient WS-2902 clone.
Title: Re: WU - Let us know your issues
Post by: kilogulf59 on October 30, 2018, 04:10:35 PM
OK, I'm using Opera and it worked before???

FYI, I had trouble like this, though not this bad, with Firefox and Chrome. Could this be a setting?
Title: Re: WU - Let us know your issues
Post by: wvdkuil on October 30, 2018, 04:26:47 PM
OK, I'm using Opera and it worked before???

FYI, I had trouble like this, though not this bad, with Firefox and Chrome. Could this be a setting?
I tried FF, Safari and Chrome. Have no Opera, will download tomorrow.

The spinning wheels on your Favorites tab indicate that loading the javascripts or other external parts do not finish correctly.

It works outside your house here in Europe. You "only"  :-( have to find out if it is the "in-house electronics " the "computer you are using" or the "provider" company

First thing to do is clear the browser cache and check again.

If you can access a PC/Mac at a neighbours / family member house (using the same internet/cable provider) you can test those links there. If they do not work either there could be a internet-provider problem.

If it works on outside your house and your computer is a laptop you could take it to the neighbours / family member house and test if it is an "inside your house"  problem, such as your accespoint/modem blocking certain IPs

If you have a tablet / ipad you can do all kind of testing in and outside with those three links.

Success,
Wim
Title: Re: WU - Let us know your issues
Post by: ValentineWeather on October 30, 2018, 04:36:25 PM
All the Almanac's are messed up I guess even Orlando Florida just not as bad. 
These use to be correct btw you could look and see what the normal temperature is for the day and look at the records.
https://www.wunderground.com/weather/us/fl/winter-springs/KFLWINTE111?cm_ven=pwsdash_cityforecast

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Edit:Upon second load it brings up a different station in Orlando (Still wrong)

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Title: Re: WU - Let us know your issues
Post by: kilogulf59 on October 31, 2018, 09:05:41 AM
OK, the only other browser I have is, by default, Internet Explorer. I checked an it looked OK in that. I cleaned out Opera's cache and history and tried it again. It worked...this time. Thank you for the assistance.

Opera browser issues aside (this time), there's still major problems with the site, as I stated in my previous posts. It really ticks me off too because, when I first discovered WU, I thought it was the best weather site on the net and it was. Thank you TWC...
Title: Re: WU - Let us know your issues
Post by: dave.mccreath on October 31, 2018, 11:35:12 AM
WU ICAMBSLE2

Vantage Vue/Raspberry Pi/weeWx.

With WUnderfixer running every hour as a crontask to pick up any missing records.

Issue:  Over the past two days a number of records are failing to upload to the WU server but are being resent by WUnderfixer.  However, these records are appearing back on the chart about two hours after being resent.  Looking at a number of local stations, they are suffering the same issue but without WUnderfixer the missing records remain as gaps in the chart.  Temporary glitch?

As an aside, I've also noticed that records (on my station at least) are not appearing for 6-10minutes after being uploaded to the WU server, previously this used to be a minute or so.

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Nothing changed my end.

Any ideas?

Dave
Title: Re: WU - Let us know your issues
Post by: galfert on October 31, 2018, 12:14:26 PM
Issue:  Over the past two days a number of records are failing to upload to the WU server but are being resent by WUnderfixer.  However, these records are appearing back on the chart about two hours after being resent.  Looking at a number of local stations, they are suffering the same issue but without WUnderfixer the missing records remain as gaps in the chart.  Temporary glitch?

Any ideas?

Dave

Is the date set right on the Raspberry Pi? Is WeeWx using the correct time zone? Is daylight saving time change calendar correct? Maybe something is thinking that the time changed to standard time before it was supposed to and maybe it was always off by one hour before but you didn't catch it till now that it is showing up like 2 hours off?

I don't know the answer. But these are some troubleshooting steps I would take.

This could be a problem on WU side also with regard to the same types of time issues.

You could try using a JSON client and doing a manual upload to WU and see how it shows up. This would confirm if it is a WU or a WUnderfixer issue. I've done this in the past just to learn how the API worked and back when I was trying to edit data before learning that they had temporarily removed that option.

On your other point haven't noticed any missing data on WU. I looked and my past two days my data shows up on the 4s and 9s consistently. No delay in graphs either.
Title: Re: WU - Let us know your issues
Post by: galfert on October 31, 2018, 12:21:28 PM
All the Almanac's are messed up I guess even Orlando Florida just not as bad. 
These use to be correct btw you could look and see what the normal temperature is for the day and look at the records.

Maybe it is related to WU no longer pulling in MADIS data. WU stopped connecting to MADIS this past Summer. I think it was June or July. I don't know if this will return.
Title: Re: WU - Let us know your issues
Post by: ValentineWeather on October 31, 2018, 01:51:36 PM
All the Almanac's are messed up I guess even Orlando Florida just not as bad. 
These use to be correct btw you could look and see what the normal temperature is for the day and look at the records.

Maybe it is related to WU no longer pulling in MADIS data. WU stopped connecting to MADIS this past Summer. I think it was June or July. I don't know if this will return.

Humm, then need to remove the Almanac because it's not even close to correct. 
I just started sending data to WU again because a couple friends who have fallen in love with phone apps requested. Personally I never use weather apps. They like the near realtime on phone unavailable through airport ASOS.
Title: Re: WU - Let us know your issues
Post by: westhillman on October 31, 2018, 05:26:18 PM
Re Wundermap at https://horizon.wunderground.com/wundermap/,  when clicking on a site on the map the graph option only works intermittently.
Title: Re: WU - Let us know your issues
Post by: dave.mccreath on November 02, 2018, 11:45:21 AM

Is the date set right on the Raspberry Pi? Is WeeWx using the correct time zone? Is daylight saving time change calendar correct? Maybe something is thinking that the time changed to standard time before it was supposed to and maybe it was always off by one hour before but you didn't catch it till now that it is showing up like 2 hours off?

I don't know the answer. But these are some troubleshooting steps I would take.

This could be a problem on WU side also with regard to the same types of time issues.

You could try using a JSON client and doing a manual upload to WU and see how it shows up. This would confirm if it is a WU or a WUnderfixer issue. I've done this in the past just to learn how the API worked and back when I was trying to edit data before learning that they had temporarily removed that option.

On your other point haven't noticed any missing data on WU. I looked and my past two days my data shows up on the 4s and 9s consistently. No delay in graphs either.

Galfert

Many, many thanks for taking an interest.  I've been busy!

Checked the times on both the Vue Console and the RPi, both were fine.  Also checked the epoch (Linux) times on the records being produced, they were fine as well.

So, updated/upgraded the firmware/software on the RPi and tried again, the issue persisted.  About two hours after upgrading the RPi I suddenly found that no records were being saved to the data logger, so reseated that, still no records.  Set about trying to delete all the data held on the logger, failed!  Phoned the Weather Shop (UK) where the unit was purchased three years ago and spoke to them on Thursday morning to see if they could isolate an issue with the logger, the second I mentioned 'Linux' they coughed, we only deal with Windows.  However, they did say that it was probably a logger issue so ordered another one which they were happy for me to send back if it did not turn out to be the issue.

In the meantime, I switched over to a windows laptop and downloaded/installed a trial copy of Weather Display and set that up to upload to WU, that worked fine and was timely with no issues whatsoever.

New logger arrived this lunchtime, plugged it into the console and resurrected the RPi.  First three records uploaded perfectly and then the delays started again, about 50% of the data was getting through, the rest would only get through (eventually) post a resend (WUnderfixer).

Now for the strange part.  I went into my weeWx config file and changed over from a five minute to rapid fire upload, now everything is working fine on the 4s & 9s.

Solved.  But there is an underlying issue somewhere either in weeWx or my configuration.

Regards

Dave
Title: Re: WU - Let us know your issues
Post by: galfert on November 02, 2018, 12:32:41 PM
Now for the strange part.  I went into my weeWx config file and changed over from a five minute to rapid fire upload, now everything is working fine on the 4s & 9s.

Solved.  But there is an underlying issue somewhere either in weeWx or my configuration.

With the added information you have provided, this is what I conclude. There are a couple of issues that you were experiencing before.

There may be a WU issue if you were before only uploading every 5 minutes. That explains both your missed data and delay in graph/chart results. WU servers are notoriously non-responsive. If you only upload every 5 minutes then a timeout can results In a skipped opportunity to upload and it becomes something WUnderfixer then has to deal with. A similar behavior is apparent in web cam uploads. Or it could be a Raspberry Pi freezing issue, WiFi or network issue, ISP issue. I'm lumping all this into one connectivity issue. Needs further testing to discern.

The second issue is maybe a bug in WUnderfixer/WeeWx/Pi combination in regards to time stamp of data resulting in 2 hour error. Or some misconfiguration.

The solution to use rapid-fire is I think a recommended and more optimum configuration choice. This way there is plenty of data within the 5 minute span and WU will extract from that an never miss a 5 minute frequency history plot on the 4s and 9s as you've observed. Now you won't need WUnderfixer. Now your data won't be delayed. And you benefit now from having a "Live" WU dashboard with rapid-fire.

The only time I would not recommend rapid-fire is when data bandwidth is a concern like a limited cellular connection. But even that is becoming rare. Although every rapid-fire setup is different (2 seconds vs 5 seconds vs 15 seconds... etc.), and also every ISP may count data slightly differently, I don't think that you would consume more than between few hundred MB (like 300 MB) to about a max of 1 or 1.5 Gigabytes per month. If this is a concern then do further testing for your particular software and given ISP.
Title: Re: WU - Let us know your issues
Post by: dave.mccreath on November 02, 2018, 04:38:35 PM

With the added information you have provided, this is what I conclude. There are a couple of issues that you were experiencing before.

There may be a WU issue if you were before only uploading every 5 minutes. That explains both your missed data and delay in graph/chart results. WU servers are notoriously non-responsive. If you only upload every 5 minutes then a timeout can results In a skipped opportunity to upload and it becomes something WUnderfixer then has to deal with. A similar behavior is apparent in web cam uploads. Or it could be a Raspberry Pi freezing issue, WiFi or network issue, ISP issue. I'm lumping all this into one connectivity issue. Needs further testing to discern.

The second issue is maybe a bug in WUnderfixer/WeeWx/Pi combination in regards to time stamp of data resulting in 2 hour error. Or some misconfiguration.

The solution to use rapid-fire is I think a recommended and more optimum configuration choice. This way there is plenty of data within the 5 minute span and WU will extract from that an never miss a 5 minute frequency history plot on the 4s and 9s as you've observed. Now you won't need WUnderfixer. Now your data won't be delayed. And you benefit now from having a "Live" WU dashboard with rapid-fire.

The only time I would not recommend rapid-fire is when data bandwidth is a concern like a limited cellular connection. But even that is becoming rare. Although every rapid-fire setup is different (2 seconds vs 5 seconds vs 15 seconds... etc.), and also every ISP may count data slightly differently, I don't think that you would consume more than between few hundred MB (like 300 MB) to about a max of 1 or 1.5 Gigabytes per month. If this is a concern then do further testing for your particular software and given ISP.

I am on a cellular network but with a 200GB monthly cap and I've yet to use over half that each month, so I do not foresee it being an issue.

I also upload a captured CCTV image every 5 minutes, not yet noticed a time lag of over 2 minutes on the uploads but I presume that's to a different server than WX data.

Tomorrow I'm going to build all the required software and settings into an RPi from scratch and then try that, could be that over time I've 'played' with some settings that I shouldn't have  :oops:

The whole issue is somewhat strange, my RPi and software has been working fine for over two years without any major issues.  Yes, the clocks changed early on Sunday morning, but data delivery/display was fine until Monday afternoon (I'm in the UK and wondered if anyone did something at the server end on Monday morning?). 

Regards

Dave
Title: Re: WU - Let us know your issues
Post by: Trebacz on November 02, 2018, 07:55:02 PM
I'm also seeing wunderfixer picking up quite a few missing readings every night (been uploading pretty good for years). Something is definitely going on.... It has just been the past 3 or days. I can pull logs from my cron job if it helps.

WU ICAMBSLE2

Vantage Vue/Raspberry Pi/weeWx.

With WUnderfixer running every hour as a crontask to pick up any missing records.

Issue:  Over the past two days a number of records are failing to upload to the WU server but are being resent by WUnderfixer.  However, these records are appearing back on the chart about two hours after being resent.  Looking at a number of local stations, they are suffering the same issue but without WUnderfixer the missing records remain as gaps in the chart.  Temporary glitch?

As an aside, I've also noticed that records (on my station at least) are not appearing for 6-10minutes after being uploaded to the WU server, previously this used to be a minute or so.

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Nothing changed my end.

Any ideas?

Dave
Title: Re: WU - Let us know your issues
Post by: dave.mccreath on November 03, 2018, 05:14:14 AM
I'm also seeing wunderfixer picking up quite a few missing readings every night (been uploading pretty good for years). Something is definitely going on.... It has just been the past 3 or days. I can pull logs from my cron job if it helps.


Trebacz

Hi, glad that I'm not alone, are you also running a RPi?  I started noticing the issue on Monday afternoon at about 1400hrs GMT.

If you get a chance sometime can you open a command prompt/terminal window and run 'wunderfixer --query'.  That should ID any missing records from today.  If the query ID's any can you then confirm that you want WUnderfixer to update them.  Give it 20 minutes or so and then repeat to see if the records have been updated (easier to do it in the same command prompt/terminal window as you can then visually compare).

I'm finding that records over 2 to 2.5 hours old are being updated but any within that timeframe are not.  If you are seeing the same issue then it's not my configuration (breaths a sigh of relief) and it's either something at the server end that has changed or the weeWx software interface into the server (but nothing has changed with weeWx as far as I can tell).

Having turned rapidfire on all is still OK at my end.

Regards

Dave
Title: Re: WU - Let us know your issues
Post by: Trebacz on November 03, 2018, 12:18:57 PM
Hi, glad that I'm not alone, are you also running a RPi?  I started noticing the issue on Monday afternoon at about 1400hrs GMT.

Me too (not alone). No I'm actually running wview (ubuntu 16.04) on a full server. No rapid-fire (not available) in wview. My cron job only runs wunderfixer nightly. I have random drop outs with my current 15 minute submissions to WU only. The missed submissions are random across the 24 period. I'll dig a bit deeper and see what I find.
Title: Re: WU - Let us know your issues
Post by: rormeister on November 04, 2018, 10:24:49 AM
Not sure if anyone can confirm this, but it looks like the charts are fouled up b/c daylight savings just kicked in? We’re now seeing 48 hour timeline with plotting starting 1 hour prior to 12AM at chart middle and ending 1 hour prior to 12AM at right hand side.
Title: Re: WU - Let us know your issues
Post by: jetspeedz on November 05, 2018, 06:06:02 PM
Since WU updated the Android app from 5.8.2 to 5.9x and every iteration of 5.9.x it has not worked since. Multiple people reported this including myself multiple times and not a single response from the WU team.

They essentially released the app without fully testing it on Lollipop and older android OS.

I'm shocked not only they don't respond but they don't seem to care as they have release 4 versions since 5.8.2 and it has not been fixed. Not all devices can upgrade to the latest OS.
Title: Re: WU - Let us know your issues
Post by: ShermanCT on November 06, 2018, 08:48:19 PM
This post is directed at the guys from WU.
I am new to this PWS game, however reasonably tech savvy. I have my WS2902 working as it should and reporting to WU.
I want to use one of my IP security cameras to upload images and or video to your site. The issue I have it that my IP cam software will not allow me to enter webcam.wunderground.com
It requires an IP address for the FTP entry.
I know the FTP software in the camera works ok as I upload images and videos on a daily basis to my NAS drive.
My camera make is Amcrest model IP3M-943
Any help greatly appreciated
Title: Re: WU - Let us know your issues
Post by: ValentineWeather on November 06, 2018, 09:03:34 PM
This post is directed at the guys from WU.
I am new to this PWS game, however reasonably tech savvy. I have my WS2902 working as it should and reporting to WU.
I want to use one of my IP security cameras to upload images and or video to your site. The issue I have it that my IP cam software will not allow me to enter webcam.wunderground.com
It requires an IP address for the FTP entry.
I know the FTP software in the camera works ok as I upload images and videos on a daily basis to my NAS drive.
My camera make is Amcrest model IP3M-943
Any help greatly appreciated

I'm not weather underground but the address above is...
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Title: Re: WU - Let us know your issues
Post by: ShermanCT on November 07, 2018, 08:08:11 AM
Thanks for that, I am able to manually upload to that IP, but for some reason my camera software won’t connect. Hopefully someone from WU will pitch in here.
Title: Re: WU - Let us know your issues
Post by: ValentineWeather on November 07, 2018, 08:28:16 AM
May not get much help if it's camera software issue. I can't even get help when it's WU issues... Good luck

Last time I checked some time ago you were lucky to get a dozen images uploaded each day and reason I stopped sending.

Outside the fact their servers are sporadic at best receiving images ---2 common issues are wrong pass/username and image size restrictions. Also try passive mode its preferred for most servers .

Title: Re: WU - Let us know your issues
Post by: ShermanCT on November 07, 2018, 09:22:42 AM
Thanks again, I’m quickly getting the impression I should give up on this. Maybe try something different for my webcam images.
At least my data is uploading consistently, fingers crossed on that one
Title: Re: WU - Let us know your issues
Post by: ShermanCT on November 07, 2018, 11:58:08 AM
Update
it’s working, but I guess the question is how long?
https://www.wunderground.com/personal-weather-station/dashboard?ID=KCTSHERM11
Title: Re: WU - Let us know your issues
Post by: Glenn on November 08, 2018, 08:10:03 AM
Update
it’s working, but I guess the question is how long?
https://www.wunderground.com/personal-weather-station/dashboard?ID=KCTSHERM11

Still working as of this AM; I just checked and your camera image was updated one minute ago. Fingers crossed!
Title: Re: WU - Let us know your issues
Post by: DoctorKnow on November 08, 2018, 08:05:55 PM
Why aren't Acurite stations with a smarthub or Access rapid firing? It's sometimes 5 minutes on every station I check. Mine will RF for a short time, then stop.
Title: Re: WU - Let us know your issues
Post by: CBXSteve on November 09, 2018, 02:39:00 PM
Why aren't Acurite stations with a smarthub or Access rapid firing? It's sometimes 5 minutes on every station I check. Mine will RF for a short time, then stop.

Mine too. Started about 2 weeks ago, which was a couple of weeks after the status message feature disappeared.
Title: Re: WU - Let us know your issues
Post by: krispin on November 09, 2018, 05:24:05 PM
I have a new Ambient Air 2029A that I have had running for 36 - 48 hours. It was happily feeding data to both Ambient Weather and Weather Underground then it just stopped feeding to Weather Underground at about 11:15 this morning. Ambient is just fine.

I tweaked a couple of the settings on the console right around that time, but otherwise it is the same setup as before.

Thoughts? Suggestions?

cheers,
krispin
Title: Re: WU - Let us know your issues
Post by: galfert on November 09, 2018, 05:31:20 PM
See the following knowledge base articles for possible issues and resolution:

https://ambientweather.net/help/updates-ambientweather-net-and-weathercloud-net-does-not-update-weatherunderground-com/

https://ambientweather.net/help/wunderground-com-not-reporting-ambientweather-net-works-fine/

https://ambientweather.net/help/wunderground-com-stopped-updating-ambientweather-net-updates-fine/
Title: Re: WU - Let us know your issues
Post by: krispin on November 09, 2018, 07:27:23 PM
Everything looks to be ok on my end based on those links

I noticed that the not reporting time keeps getting later and later first it was 11:15 AM then 12:29 now it is 1:24

I am just hoping it just needs to reset itself after changing some settings

cheers,
krispin
Title: Re: WU - Let us know your issues
Post by: galfert on November 09, 2018, 07:38:59 PM
Update your WS-2902A to the latest version. Then factory rest the console. Your issue is not a WU issue. You are having hardware / software issues. This is the wrong sub asking for help on. See the Ambient sub lots of good info there.
https://www.wxforum.net/index.php?board=111.0
Title: Re: WU - Let us know your issues
Post by: WheatonRon on November 11, 2018, 09:12:48 AM
The WU concept of awarding the highly coveted and prestigious “Gold star” to PWSs that meet WU standards (i.e., “passed our quality control process for 5 consecutive days”) appears to have returned after several months of retooling by the WU folks. Yea :grin: :-) !!

To the staff at WU, UU!

See post 1049 above. Like the NFL officials state, “after further review....”
Title: Re: WU - Let us know your issues
Post by: ShermanCT on November 13, 2018, 01:48:02 PM
Update
it’s working, but I guess the question is how long?
https://www.wunderground.com/personal-weather-station/dashboard?ID=KCTSHERM11
Well, it worked for 4 days, stopped displaying up to date images 23 hours ago and now has gone inactive.
Oh well
Title: Re: WU - Let us know your issues
Post by: Glenn on November 15, 2018, 08:50:17 AM
Looks like it's back. I'm seeing an 11/15 date and an 8:47 (AM...assuming because it's light out) timestamp.
Title: Re: WU - Let us know your issues
Post by: ShermanCT on November 15, 2018, 12:44:24 PM
The IP 54.148.11.148 was down. I changed to 52.37.52.183 and that got it back online. Unfortunately my Amcrest IP cam will only let me set an IP for FTP and not an address such as webcam.underground.com.
All my Amcrest cameras have the same issue, so will probably invest in another camera.
Title: Re: WU - Let us know your issues
Post by: WheatonRon on November 16, 2018, 07:28:20 PM
Apparently I spoke too soon (see my earlier post number 1045). The Goldstar concept still needs work.  ](*,) The goldstar status was removed from one of my two personal weather stations. My stations are both VP2s, about 20 feet apart on the same fence, with essentially identical readings and even share the same anemometer. WU removed the Goldstar status from my newer station (about 6 months old) but not the station that has been there for years.

Update, November 21, 2018–it is worse. When looking at my PWS dashboard page (KILWHEAT36) there is no data at all, let alone a Goldstar. What you see is a “No Data Available" message. Apparently, this is a known WU issue for certain PWSs. I have heard the expression two steps foward three steps backward, but this is like two steps forward and ten steps backwards!  :evil:

Update, December 25, 2018-I recently added a third station to upload to WU, KILWHEAT39. Within hours, that station received a Goldstar but my second station (KILWHEAT36) lost its recently awarded GoldStar. Go figure. To receive a Goldstar, doesn’t WU state the station has to have 5 consecutive days of reporting?
Title: Re: WU - Let us know your issues
Post by: rormeister on November 18, 2018, 11:52:22 AM
ATTENTION WU FIXERS: If you are still in the game...I've got an issue. I haven't any confidence in using support@ so I'll try here. At some point over the night, I lost over 820 data points in my chart details  :shock: starting at 10:31 PST on 11/15. In addition, my station was transitioned to "Off Line"  :roll:.  I am absolutely certain the data was there, as I pay close attention to my station reporting status and would clearly catch an error of that magnitude. I spent the last hour manually pushing the missing data elements via updateweatherstation.php. However in doing so, it refuses to load 10 data points between 2018-11-18 0520 PST and 2018-11-18 0655 PST. I would like to get that sorted with your help. Naturally while doing this little dance my station status has been nullified  ](*,).

Oh, and the Station Status details are MIA as well  #-o  ](*,)

KWAREDMO131
Title: Re: WU - Let us know your issues
Post by: galfert on November 18, 2018, 01:57:52 PM
I spent the last hour manually pushing the missing data elements via updateweatherstation.php. However in doing so, it refuses to load 10 data points between 2018-11-18 0520 PST and 2018-11-18 0655 PST.

You can't load data into the future.
Title: Re: WU - Let us know your issues
Post by: rormeister on November 18, 2018, 03:21:00 PM
I spent the last hour manually pushing the missing data elements via updateweatherstation.php. However in doing so, it refuses to load 10 data points between 2018-11-18 0520 PST and 2018-11-18 0655 PST.

You can't load data into the future.
Not future...gap is in this morning's data and I can't get to load.
Title: Re: WU - Let us know your issues
Post by: galfert on November 18, 2018, 03:25:43 PM
My bad. I saw the PST and for some reason thought it was PM and therefore I thought your date was wrong.
Title: Re: WU - Let us know your issues
Post by: rormeister on November 19, 2018, 11:06:11 AM
My bad. I saw the PST and for some reason thought it was PM and therefore I thought your date was wrong.
Hours of searching later...I found a WXForum thread by you that broke the ice (http://www.wxforum.net/index.php?topic=35181.0 (http://www.wxforum.net/index.php?topic=35181.0)). All I needed to do was append the "&action=updateraw" to the html string. Back in business, well at least the data is sorted, I'm still "rankless in seattle". Cheers!
Title: Re: WU - Let us know your issues
Post by: WunderTodd (PWS PM) on November 20, 2018, 01:11:04 AM
I just scrubbed through your chart for 2018-11-18 between 0520 and 0655 and it looks populated.
Send me a PM with specifics on where you still need help.

--WuT

ATTENTION WU FIXERS: If you are still in the game...I've got an issue. I haven't any confidence in using support@ so I'll try here. At some point over the night, I lost over 820 data points in my chart details  :shock: starting at 10:31 PST on 11/15. In addition, my station was transitioned to "Off Line"  :roll:.  I am absolutely certain the data was there, as I pay close attention to my station reporting status and would clearly catch an error of that magnitude. I spent the last hour manually pushing the missing data elements via updateweatherstation.php. However in doing so, it refuses to load 10 data points between 2018-11-18 0520 PST and 2018-11-18 0655 PST. I would like to get that sorted with your help. Naturally while doing this little dance my station status has been nullified  ](*,).

Oh, and the Station Status details are MIA as well  #-o  ](*,)

KWAREDMO131
Title: Re: WU - Let us know your issues
Post by: WeatherBuff2 on November 21, 2018, 06:37:10 PM
I have been having issues viewing my Wunderground page. I can view the other locations in my area but mine seems to go in and out. I have used three different browsers with the same results. I have checked my Meteobridge and confirmed that the data is going out. Could you look at your end and see if something is malfunctioning?
Title: Re: WU - Let us know your issues
Post by: rormeister on November 21, 2018, 08:05:37 PM
I have been having issues viewing my Wunderground page. <snip>
You are not alone. Another user @KILELGIN39 reported the same issue on the Trello ticket system. If WunderTodd (project manager for the re-design) doesn’t pick this up, you might try sending him a PM.
Title: Re: WU - Let us know your issues
Post by: WheatonRon on November 21, 2018, 09:01:29 PM
I have been having issues viewing my Wunderground page. <snip>
You are not alone. Another user @KILELGIN39 reported the same issue on the Trello ticket system. If WunderTodd (project manager for the re-design) doesn’t pick this up, you might try sending him a PM.

See my post 1049. Same issue. Maybe an Illinois thing?
Title: Re: WU - Let us know your issues
Post by: rormeister on November 21, 2018, 09:09:38 PM
See my post 1059. Same issue. Maybe an Illinois thing?
Only if Arkansas and Illinois are sharing the same server?
Title: Re: WU - Let us know your issues
Post by: PaulMy on November 22, 2018, 10:44:49 AM
Patience is a virtue!  My webcam is back on http://www.wunderground.com/weatherstation/WXDailyHistory.asp?ID=IONTARIO226 Thank you WU  =D&gt; and a Happy Thanksgiving!

The Bloomsky has been fine most of the time http://www.wunderground.com/weatherstation/WXDailyHistory.asp?ID=IONTARIO1189

Enjoy,
Paul
Title: Re: WU - Let us know your issues
Post by: WheelinDealin on November 22, 2018, 02:43:35 PM
My WU page for KCAFALLB91 shows current conditions blank even though by all accounts it is reporting as normal. This has been happening for over a week. AS per the other thread, others are having the same problem. Please advise.

https://www.wunderground.com/personal-weather-station/dashboard?ID=KCAFALLB91#history

Thank you.
Title: Re: WU - Let us know your issues
Post by: clavius on November 22, 2018, 05:42:10 PM
Same for me... all data on my site is blank.  On a plus side, the webcam is working. :shock:

https://www.wunderground.com/personal-weather-station/dashboard?ID=KCAESCON201#history
Title: Re: WU - Let us know your issues
Post by: WheatonRon on November 22, 2018, 06:08:13 PM
From the WU support page:

Why do I get a "No Data Available" message when I look at a PWS dashboard page?
Last updated 9:15PM PT, November 19 2018:

What is the issue?
Some users have reported PWS dashboard pages not loading data and receiving a 'Data Not Available' message at the bottom of the page.

When is it expected to be fixed?
We do not yet have an estimate on when this issue will be fixed.

What can I do in the meantime to get around this?
Sometimes, trying another browser, or opening a private/incognito window on your current browser, will alleviate the issue.

Please check back here for updates.  We apologize for the inconvenience!


https://feedback.weather.com/customer/en/portal/articles/2961663-why-do-i-get-a-%22no-data-available%22-message-when-i-look-at-a-pws-dashboard-page-?b_id=17298



 
Title: Re: WU - Let us know your issues
Post by: rormeister on November 23, 2018, 03:55:59 PM
From the WU support page:

Why do I get a "No Data Available" message when I look at a PWS dashboard page?
Last updated 9:15PM PT, November 19 2018:
...<snip>

Considering this thread alone has over 1,050 posts, does it seem odd that Weather.com only has 3 "known issues". Are we posting to the wrong page?

 [ You are not allowed to view attachments ]
Title: Re: WU - Let us know your issues
Post by: WXgeek on November 24, 2018, 03:40:27 PM
Apparently I spoke too soon (see my earlier post number 1045). The Goldstar concept still needs work.  ](*,) The goldstar status was removed from one of my two personal weather stations. My stations are both VP2s, about 20 feet apart on the same fence, with essentially identical readings and even share the same anemometer. WU removed the Goldstar status from my newer station (about 6 months old) ybut not the station that has been there for years.

Update, November 21, 2018–it is worse. When looking at my PWS dashboard page (KILWHEAT36) there is no data at all, let alone a Goldstar. What you see is a “No Data Available" message. Apparently, this is a known WU issue for certain PWSs. I have heard the expression two steps foward three steps backward, but this is like two steps forward and ten steps backwards!  :evil:
I have the same issue! what is worse I dropped 100 dollars so i could upload data every min to WU from the Davis instruments cloud! all I get is no data reported with 3 different browsers on both mac and PC. not happy KTNNASHV277 check my station out if you get a chance.
Title: Re: WU - Let us know your issues
Post by: WheelinDealin on November 24, 2018, 03:55:12 PM
I am starting to think that WU is crumbling. They keep saying changes and improvements coming, but all I see is more and more decline in even the most basic functions of the service like station reporting. This is very sad. Unfortunately my Ambient IP system is locked to WU and I would have to purchase additional equipment to report somewhere else besides WU & PWSweather. I was so excited when I got my PWS, created my account on WU, and saw may station represented on the map. Now it's just a new problem every week it seems.

BTW, my station is still showing no data going on a week now.
https://www.wunderground.com/personal-weather-station/dashboard?ID=KCAFALLB91#history
Title: Re: WU - Let us know your issues
Post by: rormeister on November 24, 2018, 10:04:17 PM
The Empty Data Issue: Many are experiencing this issue. IMHO, it might be a good idea for the WU FIXERS to reach out to their community and have them 'beta test' the various 'pushes' of new functionality. I honestly believe the team is trying to do right by the task they are presented, but they are understaffed to perform proper testing. I hope this all works out. The original founders of WU would be pretty sad (if they don't already know) to see what has become of their labor of love.
Title: Re: WU - Let us know your issues
Post by: Smokeyrn on November 25, 2018, 01:25:56 AM
I, like so many others, have the same no data issue.  Or the no information showing on the page issue.  At least the webcam is working.  Nothing else is though.  In order to rule out some things (like cache) I tried logging on from seven different computers using four different browsers on each computer.  Prior to opening a new browser I would clear ALL caches and stop any malware or virus software.  The same thing occurs in all these cases.  Hence on 28 different log ons there was ZERO information received from WU.
Going over to WunderMap and locating my station (KMTBELGR45) and clicking on it the very limited information that is shown is correct.  Once you click on the link(s) to look at the station, it gives you the blank page.  My CWOP updates have been golden with no data loss or drops.  So it is evident that the data is going out there.
Having been on Wunderground for almost 15 years, it is very, very sad to see what is happening. I would have thought that one of the largest computer companies in the world would have the capability to make something that has worked so well for years and years continue to work.  Unfortunately it appears as if they have taken up the Microsoft motto; "If it isn't broken, upgrade it until it is!"
I also think that they have pretty much given up on the Trello page.  You can tell since the last "section" was "SUBMIT BUG REPORTS June/July 2018".
So it appears as if the Wunderground that we once knew and loved and supported has decided that we no longer deserve their support.  Sad, sad day.
Title: Re: WU - Let us know your issues
Post by: Dartman on November 25, 2018, 01:53:16 AM
My station is doing the no data thing as well even though it is reporting fine to the regular map. Many of the other stations in my area are doing the same and I have tried several browsers and private mode on Android and PC.
Been like this for at least a week now, pretty frustrating, hopefully they are actually working on it.
Title: Re: WU - Let us know your issues
Post by: PaulMy on November 25, 2018, 10:37:57 AM
Sorry to hear about all these troubles.  I have 3 stations reporting on WU and they are all showing fine.  I am a happy WU user.

Hope you get your issues resolved so you can enjoy,
Paul
Title: Re: WU - Let us know your issues
Post by: galfert on November 25, 2018, 11:09:46 AM
To those having problems, have you tried a new WU station ID to see if there is a problem with your weather station upload? Don't delete the existing station ID. Just create a test station ID. The fact that you may be uploading successfully somewhere else (CWOP, PWSweather... etc.) proves nothing (other than your Internet and hardware sensors are good). You need to test if for some reason your hardware/software version combination is a factor with WU, because the problem could be that WU has made changes that affect your particular setup. Let us know if you have problems what your setup is... hardware and software versions. Maybe there is a trend.

Title: Re: WU - Let us know your issues
Post by: WheatonRon on November 25, 2018, 12:11:25 PM
To those having problems, have you tried a new WU station ID to see if there is a problem with your weather station upload? Don't delete the existing station ID. Just create a test station ID. The fact that you may be uploading successfully somewhere else (CWOP, PWSweather... etc.) proves nothing (other than your Internet and hardware sensors are good). You need to test if for some reason your hardware/software version combination is a factor with WU, because the problem could be that WU has made changes that affect your particular setup. Let us know if you have problems what your setup is... hardware and software versions. Maybe there is a trend.

I don’t think changing your station ID will remedy this issue. My station that is having this issue sends my data from WU to WeatherMate and it displays perfectly there. I see my station ID and all of its data that WeatherMate has chosen to display. In other words, WU is getting my data it just isn’t being displayed like it used to. It is also listed on a WU page showing nearby stations and it has all the correct data too. It is apparently just this single page on WU, so one might expect this problem easily fixable...

It appears WU has a serious, but hopefully short-lived, issue. It is affecting many WU users so hopefully IBM is getting the right people to fix this issue.
Title: Re: WU - Let us know your issues
Post by: WheelinDealin on November 25, 2018, 12:54:13 PM
The above poster is correct. WU is getting the data. This can be confirmed because my station shows on the larger WU map, even though it's page's data is blank. I even spoke with a tech at Ambient who confirmed the problem is with WU. This problem is not affecting everybody, but enough people to have a impact. Considering how many affected stations I can actually see in my area, I assume the problem is quite widespread.  Posts saying "Mine works great, I'm so happy" is not really helpful.  WU is aware of the problem as per their help screen. It's just a matter of if or when it will be fixed.
Title: Re: WU - Let us know your issues
Post by: ValentineWeather on November 25, 2018, 01:54:47 PM
I thought I saw a possible solution posted by WU somewhere. It may have been on another forum I can't find the link however.
Don't they have an active area they post unlike here?
Title: Re: WU - Let us know your issues
Post by: Weatheroger on November 25, 2018, 09:36:43 PM
My station is one of those not showing data but, surprise, surprise ](*,) I now have a gold star.
Title: Re: WU - Let us know your issues
Post by: WheatonRon on November 25, 2018, 09:54:29 PM
My station is one of those not showing data but, surprise, surprise ](*,) I now have a gold star.

Same here. No data to display but the magical Goldstar returned! Some changes are occurring at WU!
Title: Re: WU - Let us know your issues
Post by: Dartman on November 25, 2018, 10:06:04 PM
Yep, I got a gold star with my new Atlas shortly after the personal page stopped showing data. I should have left my old retired station up as it's page still showed up complaining that it hadn't reported in 56 days. I deleted it thinking maybe it was interfering with the new one.
Title: Re: WU - Let us know your issues
Post by: Smokeyrn on November 25, 2018, 11:43:02 PM
My station is one of those not showing data but, surprise, surprise ](*,) I now have a gold star.

Same here. No data to display but the magical Goldstar returned! Some changes are occurring at WU!

   Congratulations!  I had a gold star for years.  It went away with my data.  :roll:
After ten plus years with a wonderful WU it is very sad to see it disintegrate so fast!

Title: Re: WU - Let us know your issues
Post by: casa manana on November 26, 2018, 11:29:15 AM
So,I got one of those messages that it was time to renew my “Premium” membership.  I dutifully went to the renew site, paid my ten dollars thru PayPal, now I am unable to log in.

I get to the login page, type in my email and password, click the sign-in button and.....nothing. It just sits there .   Click....nothing, click.....nothing.

OK, Ithought maybe something got screwed up with my password during my membership renewal, so I tried the “reset your password” option.  I got a messsage saying that a reset message was sent to my email.   “Looks good, let’s go.”   Uh, nope.

Yep, I checked and rechecked the spelling on the email and password.  Yep, I tried a different browser.  Click....nothing,  click....nothing.

Been a member since 2004.  Pretty close to last straw.
Title: Re: WU - Let us know your issues
Post by: WeatherBuff2 on November 26, 2018, 02:42:30 PM
I think I'm going to give Weather Underground until the end of the week to fix my weather dashboard issue. If they haven't gotten their act together I think I'm going to quit uploading my weather info to their site. The other sites that I upload to are trouble free and I just don't have the time to keep messing with Wunderground and their unreliable site.

Funny thing is the Wundermap shows my info but the link to my dashboard leads to a blank weather page.
How many of you have a blank weather page like this? Click link below.

https://www.wunderground.com/personal-weather-station/dashboard?ID=KAREUREK16

Jack Williamson
 KAREUREK16
Title: Re: WU - Let us know your issues
Post by: WheelinDealin on November 26, 2018, 02:53:17 PM
Maybe IBM is too busy working on the "blockchain" to pay attention to WU. I am very disappointed in the lack of any action or response from their side in regards to the blank data issue so many of us are experiencing.

I wish PWSweather had a better site. I never seem to have problems with them, but the site is just not very intuitive. With my Ambient 1401-IP I am locked to WU, PWSweather, and the AmbientWeather dashboard. I would have to buy the Ambient Weatherbridge for $150+ to UL to other PWS networks. Not something I'm willing to do at the moment.
Title: Re: WU - Let us know your issues
Post by: WeatherBuff2 on November 26, 2018, 03:05:18 PM
That is one thing nice about the Meteobridge Pro. There is a long list of sites that you can join and upload to. The down side is the Pro version is a little pricey. I also have the older one that uses the Airbridge unit too, that I'm thinking about selling since I bought the Pro version.
Title: Re: WU - Let us know your issues
Post by: WheelinDealin on November 26, 2018, 03:09:14 PM
WU just updated their trouble page on the No Data Issue: https://feedback.weather.com/customer/en/portal/articles/2961663-why-do-i-get-a-%22no-data-available%22-message-when-i-look-at-a-pws-dashboard-page-?b_id=17298

Why do I get a "No Data Available" message when I look at a PWS dashboard page?

11:30AM PT, November 26, 2018:

Status: Ongoing
Expected resolution time:  Not yet established

At least they appear to be working on it.
Title: Re: WU - Let us know your issues
Post by: WeatherBuff2 on November 26, 2018, 04:23:28 PM
WU just updated their trouble page on the No Data Issue: https://feedback.weather.com/customer/en/portal/articles/2961663-why-do-i-get-a-%22no-data-available%22-message-when-i-look-at-a-pws-dashboard-page-?b_id=17298

Why do I get a "No Data Available" message when I look at a PWS dashboard page?

11:30AM PT, November 26, 2018:

Status: Ongoing
Expected resolution time:  Not yet established

At least they appear to be working on it.
Doesn't look good. From the sounds of that I think they don't have a clue to what the problem is...
Title: Re: WU - Let us know your issues
Post by: Smokeyrn on November 26, 2018, 10:18:51 PM

Funny thing is the Wundermap shows my info but the link to my dashboard leads to a blank weather page.
How many of you have a blank weather page like this? Click link below.

Jack Williamson
 KAREUREK16

  I have the exact same thing.  Wundermap is fine (for its' limited reporting) but the PWS page is just like yours.  Of course, they took away the ability to post a status message.  I guess they got tired of people like me saying "This is a WU problem and I hope they fix it soon."
At least my webcam is still uploading properly after they finally fixed that problem.
Oh well.  It was fun while it lasted.

    Take care,

    Smokey Sturtevant, RN, CEN
    Bozeman, Montana
    AE7RN
Title: Re: WU - Let us know your issues
Post by: WeatherBuff2 on November 27, 2018, 10:22:03 AM

Funny thing is the Wundermap shows my info but the link to my dashboard leads to a blank weather page.
How many of you have a blank weather page like this? Click link below.

Jack Williamson
 KAREUREK16

  I have the exact same thing.  Wundermap is fine (for its' limited reporting) but the PWS page is just like yours.  Of course, they took away the ability to post a status message.  I guess they got tired of people like me saying "This is a WU problem and I hope they fix it soon."
At least my webcam is still uploading properly after they finally fixed that problem.
Oh well.  It was fun while it lasted.

    Take care,

    Smokey Sturtevant, RN, CEN
    Bozeman, Montana
    AE7RN
What is your Wunderground station ID so I can see if it works from my end? Or you can post a link to it. Is it by chance "KMTBELGR31"? This one is in your area and it's not working either just like we have been talking about.
Title: Re: WU - Let us know your issues
Post by: rormeister on November 27, 2018, 10:41:42 AM
WunderTodd, members of the WU fire crew, and participants in this thread:

I'm going to go out on an olive branch here, and see if we can get some answers, as a group, from Todd @ WU. Last week, he generously reviewed my errant data stream and sent me a PM. This was one of very few responses made on this topic, and for me, very much appreciated. In his message he alluded to their ability to hold a WebEx conference. To this I propose that we have WU set up a WebEx to, well, hang out the laundry. To this end I propose each of us send Todd a PM (https://www.wxforum.net/index.php?action=pm;sa=send;u=18955) asking for this to occur, sooner not later. Now, this might be futile considering Todd's WXForum profile:
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Title: Re: WU - Let us know your issues
Post by: Weatheroger on November 28, 2018, 01:48:01 AM
WeatherUnderground Closing up shop? #-o
https://weather.station.software/blog/weather-underground-closes-its-doors-to-individual-users/
Title: Re: WU - Let us know your issues
Post by: wvdkuil on November 28, 2018, 03:11:43 AM
WeatherUnderground Closing up shop? #-o
https://weather.station.software/blog/weather-underground-closes-its-doors-to-individual-users/
Same as all other companies "Weather Station" is not allowed to get our data for free anymore.
Until Dec 27 ?? everyone can harvest all data from all PWS-stations at WU. That will end before the end of the year.

We the owners of our data at WU will still be able to access our data, although with a different script.
WU made a definite promise to give the station owners free access to their data.

Wim
Title: Re: WU - Let us know your issues
Post by: Weatheroger on November 28, 2018, 10:07:10 AM
The question is will we have the same interface that we are familiar with? From what I have read here:
https://apicommunity.wunderground.com/weatherapi/topics/end-of-service-for-the-weather-underground-api?topic-reply-list%5Bsettings%5D%5Bfilter_by%5D=all&topic-reply-list%5Bsettings%5D%5Breply_id%5D=19864593&#reply_19864593
there seems to be a great deal of confusion within WU and a lack of communication and transparency with people attempting to obtain API keys. From the posting date this ball began rolling 3 months ago and still no reach out to PWS owners.
 
Title: Re: WU - Let us know your issues
Post by: wvdkuil on November 28, 2018, 10:12:06 AM
The question is will we have the same interface that we are familiar with? From what I have read here:https://apicommunity.wunderground.com/weatherapi/topics/end-of-service-for-the-weather-underground-api?topic-reply-list%5Bsettings%5D%5Bfilter_by%5D=all&topic-reply-list%5Bsettings%5D%5Breply_id%5D=19864593&#reply_19864593 there seems to be a great deal of confusion within WU and a lack of communication and transparency with people attempting to obtain API keys.
They promised to deliver the exact specifications for ones own data retrieval by PWS owners
Quote
If you are a Personal Weather Station owner, you will receive more information about our plan to offer free access to the data you provide to Weather Underground. We’ll reach out once that plan has been finalized.
and a new API to be used for small users/PWS owners.
Quote
For developers who use WU API data for non-commercial purposes, you will have access to a new plan for a personal use, low call volume API. Stay tuned for more details as we build this out.

I am confident that they will deliver as promised.

And it can not be the same "interface" as the current  " .csv retrieval " is without any checking who is downloading what.

Wim
Title: Re: WU - Let us know your issues
Post by: Weatheroger on November 28, 2018, 10:22:45 AM
One can only hope, and wait. More timely and definitive communications would be helpful in preparation for this change.
Title: Re: WU - Let us know your issues
Post by: MacGarage on November 28, 2018, 12:57:55 PM
Like most, my weather station is not showing on the WU website...however, my WU Mac OS widget (10.14) just started working for the first time in ages...nice!

(https://7556552.dotster.com/photos/Screen_Shot_2018-11-28_at_12.55.06_PM.png)
Title: Re: WU - Let us know your issues
Post by: Weatheroger on November 28, 2018, 01:52:06 PM
My issues are: station KCAGRASS150 web page shows "no data" but I now have a Gold Star, the KCAGRASS150 Glenbrook Station forecast page shows correct data but shows my station in a neighboring city, the Android app shows correct data except it does not show rain totals. The WUnder map shows my station most of the time and I am able to get most of the reported data. I am also reporting to Ambient Weather and PWS all data is normal there. ](*,)
Title: Re: WU - Let us know your issues
Post by: WheelinDealin on November 28, 2018, 03:12:20 PM
My WU page started working again today. For the past week+ it has only been showing "No Data".

11:00AM PT, November 28, 2018:

Status:  Partial restoration
Expected resolution time:  Thurs, Nov 29, 2018

We have identified a file version mismatch in our servers which we believe is the cause of the 'data not available' message.  We are working to update the errant files.
Some PWS dashboard pages which previously were receiving the 'data not available' message should be loading correctly now.
Title: Re: WU - Let us know your issues
Post by: konz on November 28, 2018, 04:03:34 PM
Is...is that...is that...feedback?!

My WU page started working again today. For the past week+ it has only been showing "No Data".

11:00AM PT, November 28, 2018:

Status:  Partial restoration
Expected resolution time:  Thurs, Nov 29, 2018

We have identified a file version mismatch in our servers which we believe is the cause of the 'data not available' message.  We are working to update the errant files.
Some PWS dashboard pages which previously were receiving the 'data not available' message should be loading correctly now.
Title: Re: WU - Let us know your issues
Post by: WheatonRon on November 28, 2018, 06:56:56 PM
My WU page for station KILWHEAT36 is now reflecting data. But someone from WU should explain, in plain English, the future of WU to us pws owners. Most of us are hobbyists not computer gurus so avoid API lingo and the like and explain exactly what is going on and why.

If our pws data will no longer be made available by WU, then apps, like Weather Mate, need to know that so they can get our data another way. CWOP is probably one source of data for Weather Mate and other apps that rely on posting my pws data from the WU.


Title: Re: WU - Let us know your issues
Post by: Mike Fitz on November 28, 2018, 07:34:53 PM
I'm on the same page as Ron, I read through the whole API discussion today but I don't use the API (as far as I know anyway). I upload rapid fire data to WU and have for about 15 years. I use the web site and the mobile app to see the current data and forecast for my home location and other PWS's while traveling (lots of traveling).

It's kind of infuriating that after all this time uploading data, seeing the site go downhill with more and more issues over the years (still happening) and to get absolutely NO information other than what I happened to see in a posted link today that there is a major change coming in a few weeks to how we upload data and what data we can see. Maybe I'm misunderstanding the situation but I haven't heard anything to lead me to believe I'm not. And that is really unfortunate.

Title: Re: WU - Let us know your issues
Post by: Weatheroger on November 28, 2018, 09:40:58 PM
Here is some info I have gleaned through a bit of searching;
WU put out a temporary patch today to fix the no data issue. They have been vocal touting a new interface. lots of info on the WU forum about changes. The WU PWS network is not going away but will be revamped with a new interface, improved graphs and graphics and faster reporting. Some good changes coming. Not so glum a future.  \:D/



From Tim Roche

HI PWS owners and users. We have implemented a bandaid fix for those of you who were impacted by seemingly missing PWS data over the past few weeks. This issue may pop back up until the new page is launched, which will hopefully happen soon.

I received this this morning from WU
Hi, thanks for writing.

That's not true.

The Weather Underground API is being shut down in 2019.
The API serves developers and PWS owners who need to access their data for programming and coding.

PWS owners will have access to a new API which will allow them the same access to their data for programming and coding.

The Personal Weather Station network will continue to function as normal.

Developers who use the Weather Underground API will have the option to switch to a Weather Company API which can serve their needs.

We appreciate you being in the community and hope this clarifies what's happening.

Regards,
Todd


 About the new interface;  https://www.wunderground.com/redesign/
Title: Re: WU - Let us know your issues
Post by: WheatonRon on November 28, 2018, 09:45:07 PM
WU put out a temporary patch today to fix the no data issue. They have been vocal touting a new interface. lots of info on the WU forum about changes. The WU PWS network is not going away but will be revamped with a new interface, improved graphs and graphics and faster reporting. Some good changes coming. Not so glum a future.  \:D/

I trust you are correct, but reading the earlier posts in this thread, it sounded like WU from the standpoint of us “common” pws owners, was going away. But when you are less than forthright and (or) communicate in less than complete English in this Forum...
Title: Re: WU - Let us know your issues
Post by: RainAlwaysRain on November 29, 2018, 02:21:41 AM
Well, sad to see WU go away and move to an entirely business and revenue focused purpose http://biz.weather.com/WU-Data-API_Data-Package-Demo-Request.html (http://biz.weather.com/WU-Data-API_Data-Package-Demo-Request.html).

I don't blame them, but I also have no interest in continuing to send my PWS data for them to profit from.

Also, with the significant decline in service, quality and innovation for human users of WU in recent years, it certainly feels like the right time to put the final nail in the IBM-WU coffin.

I actually don't need to find an alternative for my station data. I host my own. I use WU simply for easy access to my own PWS data via 3rd party mechanisms. I have some home automation and dashboard services that pull from WU to report current conditions. WU, like Google Maps became the default because it was free. But now it's time to cut the cord. I'd like to fully abandon WU over the next month.

Anyone else with similar goals already develop alternative solutions to fully cutoff from WU?
Title: Re: WU - Let us know your issues
Post by: Weatheroger on November 29, 2018, 04:52:12 PM
I for one will stay with WU. I personally am not a "deep into it" weather hobbyist. I like to see local stations data compared to mine in terms of temperature, wind and rainfall. If they get my data for free, so what. At least I do not need to pay for this service. I am happy that the "no data" issue has been solved and that the WU PWS system will stay and improve. For the most part of the last 5 years I have had no major issues and it has been there to share with my friends who live out of the area as well as neighbors. My station receives from 200-300 views a month so I know that somebody is interested.
Title: Re: WU - Let us know your issues
Post by: dave.mccreath on November 29, 2018, 07:39:18 PM
I for one will stay with WU. I personally am not a "deep into it" weather hobbyist. I like to see local stations data compared to mine in terms of temperature, wind and rainfall. If they get my data for free, so what. At least I do not need to pay for this service. I am happy that the "no data" issue has been solved and that the WU PWS system will stay and improve. For the most part of the last 5 years I have had no major issues and it has been there to share with my friends who live out of the area as well as neighbors. My station receives from 200-300 views a month so I know that somebody is interested.

Ditto.  Minor glitches over the past 6 years but all overcome.  I'll not be moving anywhere and if we see improvements over the coming months, all the better.
Title: Re: WU - Let us know your issues
Post by: rormeister on November 30, 2018, 06:40:42 PM
Ditto.  Minor glitches over the past 6 years but all overcome.  I'll not be moving anywhere and if we see improvements over the coming months, all the better.
Yup...like this one. "Wunderful".
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Title: Re: WU - Let us know your issues
Post by: Mike Fitz on November 30, 2018, 06:59:32 PM
Yep, exactly. I've spent more time and effort trying to fix things that I assumed were on my end that turned out to be another "minor glitch" on the WU side than any other service I've ever been involved with.

I guess it depends on how much you check the web site or the mobile app as to how minor the issues have been. Besides the ads for premium members showing up over and over, my Wundermap not working for over 2 months, sporadic inability to log in, lack of data for weeks on end, missing portions of the forecast pages, no webcams,