Topic: No wind/gusts readings

[geno]

I recently posted a question in the software portion of the forum -- thinking my problem was software related.  Now, I think it's hardware.
I'm getting all the readings from my station except wind.  I replaced the wiring (actually spliced it where I saw some minor nicks) -- but it did no good.
The station is fairly new (Oct 2017) -- it seems a shame to have to buy a new anemometer so soon -- and they are not inexpensive.
Any suggestions for the next diagnostic step?
thanks,
-gene

[dalecoy]

I recently posted a question in the software portion of the forum -- thinking my problem was software related.  Now, I think it's hardware.
I'm getting all the readings from my station except wind.  I replaced the wiring (actually spliced it where I saw some minor nicks) -- but it did no good.
The station is fairly new (Oct 2017) -- it seems a shame to have to buy a new anemometer so soon -- and they are not inexpensive.
Any suggestions for the next diagnostic step?
thanks,
-gene

Contact Davis to get a (free) Anemometer Test Cable (or make one using instructions in this forum).

That would let you determine for sure, if the fault is the anemometer/wiring or in the SIM.

[geno]

Thanks for the suggestion.  I'll look for the instructions to construct a new cable.

[geno]

Just got off the phone with Davis Instruments.  Great customer support.  After going through a number of diagnostics on my console, it was determined that my anemometer was dead.  A replacement is in the mail (free of charge -- thank you Davis!!!).  Interestingly, they want the bad one returned -- perhaps to learn what's creating this problem.  My station is only 1 year old so is seems there's an issue with this part of the system.

Will update this post when the new one arrives and is tested.

[miraculon]

Interestingly, they want the bad one returned -- perhaps to learn what's creating this problem.

I don't know if they have changed their policy, but when I had a problem with my humidity sensor, they sent me a new one too. The thing was that I had something like thirty days to return the bad one or they would charge me for it. There was an agreement in the RMA for this if I remember correctly.

Greg H.

[SLOweather]

One thing I can think of... It keeps them from sending out free spare parts just on someone's word that things are broken.

Interestingly, they want the bad one returned -- perhaps to learn what's creating this problem.

I don't know if they have changed their policy, but when I had a problem with my humidity sensor, they sent me a new one too. The thing was that I had something like thirty days to return the bad one or they would charge me for it. There was an agreement in the RMA for this if I remember correctly.

Greg H.

[geno]

The Davis policy is still the same -- I will need to return the defective part.  I was given an RMA #
I was slightly out of warranty (maybe a month) but they were happy (it seemed) to offer a free replacement.

[ocala]

As you said, Great Customer Support.
It's what keeps buyers coming back.
By the way, hey there neighbor, sort of.

[geno]

Hey Ocala!
Nice to find another weather junkie in the neighborhood.  Have you discovered Ryan in Gainesville?  He operates Scaled Instruments -- an excellent source of weather stations, etc. at the best price on the internet.
-gene