It all started when my solar sensor began playing up. The WS68 roof-part of my weather station is 15 months old so it's out of warranty I presume. I emailed Ecowitt because I was a bit disappointed but to be honest it was more in hope than expectation. Anyway, after a few email exchanges and providing requested photos and descriptions they said they would replace the WS68. I must admit I was impressed!
The Chinese couriers got the new WS68 to the UK within a few days but once it was handed over to the the UK couriers (Evri!) they managed to loose it. This was the second experience of this from Evri within a week since my wife had had the same thing. It is quite hard to discuss anything with Evri (previously Hermes) because you can only talk to a Mobius chat bot which I guarantee will raise your blood pressure however sanguine you think you are!
Fast forward a few weeks and Ecowitt sent another WS68 which this time Evri did manage to deliver. Kudos to Ecowitt for good communication and going the extra mile through the whole process.
