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Weather Station Hardware => AcuRite Weather Stations => Topic started by: nincehelser on February 14, 2018, 01:01:15 PM

Title: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: nincehelser on February 14, 2018, 01:01:15 PM
FYI -

Acurite has put out the word that they intend to drop the SmartHUB effective August 31, 2018.  It sounds like this includes myAcurite support for the SmartHUB.

Folks can still the $40 Access upgrade, though.

Also, Acurite has released an Amazon Alexa skill that queries myAcurite directly.  Link here: https://www.amazon.com/Primex-Inc-My-AcuRite/dp/B079K37QYF
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: Glenn on February 14, 2018, 01:24:05 PM
Thanks for the update George.

Appreciate the Alexa skill link. I have two MyAcurite accounts; one for each station. It'll be interesting to see how this works.
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: daman on February 14, 2018, 01:46:36 PM
Just got the email, id be mad if I was one that just got a new bridge and now it's getting decommissioned no longer usable.
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: davefr on February 14, 2018, 01:51:38 PM
I bought a 5 in 1 kit just a few months ago and these idiots want me to pay $40 ransom to continue to have WU reporting capability!!

This is the ultimate in disregard for their consumer base.

 :mad: :mad: :mad: :mad: :mad:

 
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: DoctorKnow on February 14, 2018, 01:55:25 PM
I would expect you could still use a meteobridge or Kevin Key software though... Unless they send a signal to "fry the hub". lol
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: joegr on February 14, 2018, 01:55:47 PM
I have a Meteobridge that I use to pull weather data for my home automation.  This will end that, so even though I got my 5-n-1 some time ago, I'm still very annoyed.

What's my next bet for a low cost weather station that I can get data locally from?  It won't be Accurite.  Do Ambient or LaCrosse have anything that I can get data into a PC from, even if the internet is down or they decide to stop supporting it?
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: BeaverMeadow on February 14, 2018, 01:56:15 PM
What is the procedure for getting the $40 Access upgrade? I originally signed on but never heard anything further from Acurite.
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: joegr on February 14, 2018, 01:58:07 PM
I would expect you could still use a meteobridge or Kevin Key software though... Unless they send a signal to "fry the hub". lol

I thought that it wouldn't work if Accurite's servers are not still requesting data from the hub.  I know that Meteobridge stops getting data when the internet is down (even though the link between Meteobridge and the hub, and the link between my automation PC and Meteobridge is still good).
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: davefr on February 14, 2018, 02:04:10 PM
I bought a Square Trade extended warranty with my 5 in 1 kit.  I guess when the smarthub get's "nuked" I can claim the warranty.

Acurite has had nothing but problems and this is icing on the cake.  They should at least replace the hub at no charge for those still under the 12 month warranty.
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: tandy1000 on February 14, 2018, 02:06:27 PM
My inherent distrust for cloud services (particularly ones not tied to a subscription fee) continues. Ah well - I would hope that they don’t brick the units vs simply stop accepting traffic. I’ll probably move my sniffing setup to rtl-433 just in case. This makes me less likely to get an Access without some local data connectivity.
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: nincehelser on February 14, 2018, 02:12:20 PM
I would expect you could still use a meteobridge or Kevin Key software though... Unless they send a signal to "fry the hub". lol

Without sufficient feedback from the servers, the SmartHUBs will eventually stop sending data.

With a little effort you can "fake" that feedback, though.
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: nincehelser on February 14, 2018, 02:15:06 PM
What is the procedure for getting the $40 Access upgrade? I originally signed on but never heard anything further from Acurite.

Call support if you haven't heard anything.  Or you should be getting an email announcement that they're shutting down SmartHUB support with a personalized discount code for the Access.
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: Bushman on February 14, 2018, 02:17:58 PM
So this means that you MUST upgrade?  Or are they saying no future support?
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: BeaverMeadow on February 14, 2018, 02:24:39 PM
What is the procedure for getting the $40 Access upgrade? I originally signed on but never heard anything further from Acurite.

Call support if you haven't heard anything.  Or you should be getting an email announcement that they're shutting down SmartHUB support with a personalized discount code for the Access.

Thanks for the info. I waited an hour on the line recently and gave up. I sure hope they send me an email.
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: davefr on February 14, 2018, 02:26:48 PM
So this means that you MUST upgrade?  Or are they saying no future support?

The way I read it is that they'll ignore any reporting from your smart hub to their server.

The smart hub should continue sending data to a non-existent server.
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: BeaverMeadow on February 14, 2018, 02:31:12 PM
I found this link on Acurite's website to get the upgrade code:

http://go.acurite.com/request-an-acurite-access-upgrade-code

I hope it helps people get the Kool-Aid down easier.
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: tandy1000 on February 14, 2018, 02:33:08 PM
So this means that you MUST upgrade?  Or are they saying no future support?

Looks like a must-upgrade.

https://www.acurite.com/blog/acurite-smarthub-end-of-life-announcement.html (https://www.acurite.com/blog/acurite-smarthub-end-of-life-announcement.html)

This didn’t work in Logitech’s favor when they tried something similar with their Harmony hub.

https://www.extremetech.com/electronics/258824-logitech-reverses-course-will-now-replace-harmony-link-free (https://www.extremetech.com/electronics/258824-logitech-reverses-course-will-now-replace-harmony-link-free)
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: nincehelser on February 14, 2018, 02:34:18 PM
So this means that you MUST upgrade?  Or are they saying no future support?

That's not entirely clear.  My reading leads me to believe they will stop accepting data, but there are a few (very few) that disagree.

I wouldn't be surprised if they backed off that position based on the current uproar on the support board, kind of like the way wunderground backed off on discontinuing web cams.
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: Bushman on February 14, 2018, 03:09:27 PM
Well, let's hope they make it clear.  NFW will I ever buy another Acurite product if this is the case.  I mean seriously - you cut off your install base to sell marginally better HW?  They need to realize that there are many, many options for consumers.
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: Bushman on February 14, 2018, 03:12:38 PM
OK - so I checked: 

Summary of End of Service for smartHUB

Product Discontinued as of February 1, 2018
End of Service/Support (Will no longer report to My AcuRite or Weather Underground after this date): August 31, 2018
Replacement Product: AcuRite® AccessTM

Toal BS.  Adios Acurite!!!!  (although I wonder what my Meteobridge will do?)
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: nincehelser on February 14, 2018, 03:17:29 PM
Well, let's hope they make it clear.  NFW will I ever buy another Acurite product if this is the case.  I mean seriously - you cut off your install base to sell marginally better HW?  They need to realize that there are many, many options for consumers.

Oh, it's way better than marginally better hardware.  The upgrade is a bargain at $40.

Of course, the shipping fees really mess with you Canadians.  I'm not sure how they can work around that, except maybe by offering a rebate program so you could buy from Amazon.ca and still get some money back.

Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: Bushman on February 14, 2018, 03:18:06 PM
And for Canadians (and I presume other non-US folk) this means the landed cost in Canada is about $85 CAD!  For that, I can essentially build an RPi based station.  Fook Chaney/Acurite!!
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: Bushman on February 14, 2018, 03:20:14 PM
Better?  No need for crazy distance reception; no need for 12 hour backup/rollback; etc.  I will happily uninstall the Myacurite app (although I do have to say, its UX  was pretty decent)

Chaney shot itself in the foot with this one!
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: alanb on February 14, 2018, 03:39:18 PM
One thing for sure ... this is making for some fun reading over on the Acurite support forum.  ;) I think this decision will do some real damage to their reputation ... which wasn't all that great to begin with.

Wow, am I glad I resisted the temptation to buy when Acurite was running all those sales this fall and winter. I have been waiting for the Atlas release and reviews before buying, but if Acurite treats loyal customers this way, I think I will just cross them off my list and look elsewhere.
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: nincehelser on February 14, 2018, 03:47:41 PM
One thing for sure ... this is making for some fun reading over on the Acurite support forum.  ;) I think this decision will do some real damage to their reputation ... which wasn't all that great to begin with.

Wow, am I glad I resisted the temptation to buy when Acurite was running all those sales this fall and winter. I have been waiting for the Atlas release and reviews before buying, but if Acurite treats loyal customers this way, I think I will just cross them off my list and look elsewhere.

I expect most of it is going to blow over quick.  For some reason the same reaction isn't happening on the Facebook forums.

Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: davefr on February 14, 2018, 04:48:28 PM
I expect most of it is going to blow over quick.  For some reason the same reaction isn't happening on the Facebook forums.

^^It's happening. 

I also sent a complaint to BBB asking for their help getting my recent purchase refunded.

IMHO, units in warranty should be upgraded for free.  For units outside of warranty their offer seems reasonable.

Acurite is still selling 5 in 1 kits on Amazon with the smart hub!! These SKU's should be cancelled immediately!!


I really don't see a technical showstopper on why smart hub and access hub can't co-exist other then the "hacks" at Cheney are too stupid to implement it.
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: Bushman on February 14, 2018, 05:16:18 PM
Thanks for that - we can fix the FB thing...  :evil:
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: Bushman on February 14, 2018, 05:17:37 PM
I expect most of it is going to blow over quick.  For some reason the same reaction isn't happening on the Facebook forums.

^^It's happening. 

I also sent a complaint to BBB asking for their help getting my recent purchase refunded.

IMHO, units in warranty should be upgraded for free.  For units outside of warranty their offer seems reasonable.

Acurite is still selling 5 in 1 kits on Amazon with the smart hub!! These SKU's should be cancelled immediately!!


I really don't see a technical showstopper on why smart hub and access hub can't co-exist other then the "hacks" at Cheney are too stupid to implement it.

They are not too stupid to fix! How else would they resell the same thing to their existing customer base?
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: nincehelser on February 14, 2018, 05:18:17 PM
Thanks for that - we can fix the FB thing...  :evil:

The lack of anonymity of Facebook seems to be holding things back.
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: nincehelser on February 14, 2018, 05:19:09 PM

I really don't see a technical showstopper on why smart hub and access hub can't co-exist other then the "hacks" at Cheney are too stupid to implement it.

Pull out a network analyzer and it might become more clear.
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: Bushman on February 14, 2018, 05:24:59 PM
Thanks for that - we can fix the FB thing...  :evil:

The lack of anonymity of Facebook seems to be holding things back.

LOL  I am using many FB "identities"...    Besides, I would have no issues whatsoever using my real name directly to Mr. Chaney to tell him what I think of his pea-brained idea.
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: nincehelser on February 14, 2018, 05:45:47 PM
LOL  I am using many FB "identities"...    Besides, I would have no issues whatsoever using my real name directly to Mr. Chaney to tell him what I think of his pea-brained idea.

So you're still hiding behind fake accounts?
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: Bushman on February 14, 2018, 05:56:51 PM
Yup - dozens!  Just like the Russians. ;)
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: davefr on February 14, 2018, 06:07:19 PM

I really don't see a technical showstopper on why smart hub and access hub can't co-exist other then the "hacks" at Cheney are too stupid to implement it.

Pull out a network analyzer and it might become more clear.

But aren't they supporting concurrent  weather feeds from both smart hub and access hub right now??
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: nincehelser on February 14, 2018, 06:13:42 PM
Pull out a network analyzer and it might become more clear.
Quote
But aren't they supporting concurrent  weather feeds from both smart hub and access hub right now??

Yes, but the SmartHUB generates a boatload of transactions which are expensive to support.

The Access bundles all sensor data into 5-minute intervals.  That cuts way down on the traffic and database transactions making things easier to handle.

It's similar to "Rapid Fire" on wunderground starting to become a burden in their data center.  Too much disorganized data coming in gets overwhelming.
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: nincehelser on February 14, 2018, 06:18:18 PM
In case anyone hasn't gotten an upgrade code, here's the link you need to apply.

http://go.acurite.com/request-an-acurite-access-upgrade-code
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: gdicarlo on February 14, 2018, 06:29:57 PM
The problem with the Access is that it doesn't always update every five minutes. It updates irregularly anywhere from 4 to 10 minutes to MyAcurite. The long update intervals causes data gaps in the CSV files. I always have a strong signal (4 bars), and it updates every 18 seconds to Weather Underground, even during the long update intervals to Myacurite. So there are still some issues with the Access that they have not resolved yet.
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: nincehelser on February 14, 2018, 06:35:38 PM
The problem with the Access is that it doesn't always update every five minutes. It updates irregularly anywhere from 4 to 10 minutes to MyAcurite. The long update intervals causes data gaps in the CSV files. I always have a strong signal (4 bars), and it updates every 18 seconds to Weather Underground, even during the long update intervals to Myacurite. So there are still some issues with the Access that they have not resolved yet.

I'd guess that's probably an issue on the myAcurite server side if wunderground is still updating properly.

The upload protocols for wunderground and myAcurite are closely related.  The main difference is the Access is bundling and encrypting the data.
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: Tylerpod on February 14, 2018, 07:20:16 PM
Well I got the smart Hub so christmas time to apply for the thing
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: DoctorKnow on February 14, 2018, 07:28:19 PM
Why not just use PC connect and forget about the access if it is upsetting so many users? Acurite didn't say they were dropping this option.
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: Tylerpod on February 14, 2018, 07:33:30 PM
Why not just use PC connect and forget about the access if it is upsetting so many users? Acurite didn't say they were dropping this option.
Well some consoles like the HD one don't have that option
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: gdicarlo on February 14, 2018, 07:50:36 PM
The problem with the Access is that it doesn't always update every five minutes. It updates irregularly anywhere from 4 to 10 minutes to MyAcurite. The long update intervals causes data gaps in the CSV files. I always have a strong signal (4 bars), and it updates every 18 seconds to Weather Underground, even during the long update intervals to Myacurite. So there are still some issues with the Access that they have not resolved yet.

I'd guess that's probably an issue on the myAcurite server side if wunderground is still updating properly.

The upload protocols for wunderground and myAcurite are closely related.  The main difference is the Access is bundling and encrypting the data.

I contacted Acurite, and they don't know what is causing the issue. They want me to send the Access back to test it, which I am going to do. They shouldn't discontinue the old hub when they are still having unresolved issues with the new one.
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: nincehelser on February 14, 2018, 07:54:39 PM

I contacted Acurite, and they don't know what is causing the issue. They want me to send the Access back to test it, which I am going to do. They shouldn't discontinue the old hub when they are still having unresolved issues with the new one.

If there were widespread problems with the Access it would have been known by now.
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: DoctorKnow on February 15, 2018, 07:28:59 PM
So this means that you MUST upgrade?  Or are they saying no future support?

That's not entirely clear.  My reading leads me to believe they will stop accepting data, but there are a few (very few) that disagree.

I wouldn't be surprised if they backed off that position based on the current uproar on the support board, kind of like the way wunderground backed off on discontinuing web cams.

I am beginning to be quite concerned for this decision, and believe based on the feedback on their help forum that backing down might not be the worst idea at this point. I don't think Cheney would have anticipated for people to be this upset when they were figuring out their future model.
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: Weatherdude24 on February 16, 2018, 02:01:28 PM
 I'm going to wait till the end of next month see what the backlash would be like. I think its unfair to us that just got a 5 and 1 setup in the last month!
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: nincehelser on February 16, 2018, 02:10:14 PM
Why not just use PC connect and forget about the access if it is upsetting so many users? Acurite didn't say they were dropping this option.

There is rumor floating around that PC Connect is being dropped, but I haven't heard anything yet from a credible source.

There's also no indication if that refers to the software program itself or the consoles with the serial port. 
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: nincehelser on February 16, 2018, 02:14:00 PM
I'm going to wait till the end of next month see what the backlash would be like. I think its unfair to us that just got a 5 and 1 setup in the last month!

I'm pretty confident an improved plan is going to emerge at some point, particularly for recent purchases.
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: billfor on February 16, 2018, 08:50:20 PM
I just got my notice. I think I'm going to stick with my old weather bridge. All I really wanted to do was keep my data local and maybe export it to Weatherunderground.

There are solutions for getting the data out of the bridge to use locally, but I wrote my own a year or so ago (as several others have). I avoided posting my code just because I didn't want Acurite trying to circumvent it by using SSL or some other method to defeat it, and wanted to wait and see if they upgraded it because of the forthcoming Atlas. However now that they want to dump the bridge, https://github.com/billfor/acurite-bridge

If using it,  make sure to set $FAKEVERSION=224 and $PARANOID=TRUE. That way no matter what acurite sends back to the bridge, it will always behave the way it has, and you will always have local data.

Look around github, there are a few others that have written code that will let you keep using the bridge that you paid money for.



Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: Bushman on February 16, 2018, 09:56:46 PM
Sweet!  Plus you get extra points for the labels.  :)
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: txbayou on February 17, 2018, 08:29:13 PM
So this means that you MUST upgrade?  Or are they saying no future support?

That's not entirely clear.  My reading leads me to believe they will stop accepting data, but there are a few (very few) that disagree.

I wouldn't be surprised if they backed off that position based on the current uproar on the support board, kind of like the way wunderground backed off on discontinuing web cams.

I am beginning to be quite concerned for this decision, and believe based on the feedback on their help forum that backing down might not be the worst idea at this point. I don't think Cheney would have anticipated for people to be this upset when they were figuring out their future model.

I did some googling, and Chaney is one company in a group of privately help companies (Primex). I get the feeling that a business plan was made for Acurite to meet marketing and sales targets (like finally starting to sell the Atlas line; how long have they been talking about this?) and they felt they had to do things like dump the smart hub.

They are behind their schedule so that's why the notice was so abrupt. And the people making the decisions are not technically versed or hobbyists, they are likely some kind of business turnaround types and they don't care about getting people angry. They think they will get lots of new customers with their great new products, that their old customers will have no other place to go anyway, and that the old customers should be satisfied with their $90 coupons. There may be some more discounts and Loyalty programs, but I  think the smart hub end of support is baked into the plan by now.
I'm not trying to defend them, just saying that business is business. My 2 cents.
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: CBXSteve on February 18, 2018, 06:07:07 AM
Whacking customers abruptly with an upgrade cost does seem like bad business sense... sure pissed me off.  Having said that, Acurite has been put in a very bad position by IBM who went and bought Weather Underground and then promptly messed it up in a number of ways.  My personal fantasy, based upon no information at all, is that Acurite was pushed into rushing out the Access in response to IBM's misbehavior.  Could it be that the Access has the flexibility to directly send data to other monitoring services?  If so, that could take a lot of the wind out of IBM/WU's sails who has been behaving very dictatorial. WU has recently turned around and seems to be working on getting the site working better again.  Could some "encouragement" from Acurite be behind it?
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: John Z on February 18, 2018, 06:15:18 AM
CBXSteve,

At this time it appears that Access interacts with WU just the same way the smartHUB does.
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: nincehelser on February 18, 2018, 06:27:38 AM
Yeah... that's the first I've heard of a wunderground angle.


Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: nincehelser on February 18, 2018, 06:30:17 AM
Having the ability to send data to other weather services has been on Acurite's roadmap, though.

They were originally planning to do that with the SmartHUB, but after finding the upgrade process wasn't so smooth, that was set aside.

Now that the Access is out, perhaps they can get back on track to add another service or two.

Thinking about that, maybe if they get another service added quickly, it would drive more people to upgrade.
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: ljohnk on February 18, 2018, 12:03:52 PM
I just got my notice. I think I'm going to stick with my old weather bridge. All I really wanted to do was keep my data local and maybe export it to Weatherunderground.

There are solutions for getting the data out of the bridge to use locally, but I wrote my own a year or so ago (as several others have). I avoided posting my code just because I didn't want Acurite trying to circumvent it by using SSL or some other method to defeat it, and wanted to wait and see if they upgraded it because of the forthcoming Atlas. However now that they want to dump the bridge, https://github.com/billfor/acurite-bridge

If using it,  make sure to set $FAKEVERSION=224 and $PARANOID=TRUE. That way no matter what acurite sends back to the bridge, it will always behave the way it has, and you will always have local data.

Look around github, there are a few others that have written code that will let you keep using the bridge that you paid money for.

I looked at your github entry and it looks interesting. I am wondering if will run on a Raspberry Pi? A few years ago I set up a Pi to intercept data from the bridge and use Weewx to send it to Weather Underground.
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: DoctorKnow on February 18, 2018, 03:16:02 PM
I asked Acurite about adding CWOP uploads. Never heard a word. I would not look for it with the Atlas. Perhaps the Atlas Elite is where they will build it into the display.
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: mrudolp2 on February 18, 2018, 09:05:54 PM


i bought this several month ago and now its no longer going to work.  Acurite is ripping us off!
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: davefr on February 19, 2018, 09:45:31 AM


i bought this several month ago and now its no longer going to work.  Acurite is ripping us off!


Most of us agree that asking for Ransom to maintain functionality of a recently purchased product, still in factory warranty, is at the least unethical and at the most fraudulent. Here are the steps you can take:

1. File a claim with BBB.org and ask for a refund or buyback if the unit is still under warranty:
https://www.bbb.org/wisconsin/business-reviews/clock-dealers/chaney-instrument-co-in-lake-geneva-wi-14040087

2. File a complaint with the Wisconsin Dept of Consumer Affairs (ie where they are located):
https://datcp.wi.gov/Pages/Programs_Services/FileConsumerComplaint.aspx

3. Express your dissatisfaction at their Facebook forum:
https://www.facebook.com/acurite/

4. Do the same at their support forum:
https://support.acurite.com/acurite

5. Leave appropriate product reviews where you purchased the unit.

I can't think of anything else, unless a class action lawsuit gets initiated. If anyone has additional tips please post them here.

P.S. I'm perfectly happy using the special offer to buy the Access hub upgrade for my 3+ year old 5 in 1 station.  However paying Ransom to use the second unit I bought just last fall is totally unacceptable.




Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: gdicarlo on February 19, 2018, 05:48:42 PM
The whole idea of the Access/ smarthub is illogical. It doesn't make sense to send my data to Myacurite to be stored, and then have to download it to my computer. It makes much more sense to have a data logger that connects to the sensor or display that you can download from. I know they sell the one display that saves data every 12 minutes, but they need one that saves it more often. That would also save Acurite a lot of money from not having to run their servers. They really screwed the pooch on this one.
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: DoctorKnow on February 19, 2018, 07:06:11 PM
I think if Acurite wants to have a cloud option, that's fine, but they also need a way to opt out of that I agree.
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: nincehelser on February 19, 2018, 07:10:24 PM
The whole idea of the Access/ smarthub is illogical. It doesn't make sense to send my data to Myacurite to be stored, and then have to download it to my computer. It makes much more sense to have a data logger that connects to the sensor or display that you can download from. I know they sell the one display that saves data every 12 minutes, but they need one that saves it more often. That would also save Acurite a lot of money from not having to run their servers. They really screwed the pooch on this one.

Storage on myAcurite isn't much to speak of.  It only holds 31 days.

MyAcurite is more there for the function of being able to get to your most current data remotely through a website or mobile devices.  It also allows you to monitor conditions and send out alerts via SMS or email.  Note that it is more than just weather data... it supports other monitors around your house (e.g. leak detection, room temperature/humidity, etc. etc.)... things you can't report to weatherground.

The classic internal logger of the PC Connect displays is 12 minutes and is limited to 2 weeks of data.  With the Atlas they've reduced the interval to 10 seconds, and the data is logged to a removable SD Card that you supply.  One year of data works out to be about 1 Gig of storage.  The Atlas display supports cards up to 32 Gig.

Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: billfor on February 21, 2018, 09:14:39 PM
I just got my notice. I think I'm going to stick with my old weather bridge. All I really wanted to do was keep my data local and maybe export it to Weatherunderground.

There are solutions for getting the data out of the bridge to use locally, but I wrote my own a year or so ago (as several others have). I avoided posting my code just because I didn't want Acurite trying to circumvent it by using SSL or some other method to defeat it, and wanted to wait and see if they upgraded it because of the forthcoming Atlas. However now that they want to dump the bridge, https://github.com/billfor/acurite-bridge

If using it,  make sure to set $FAKEVERSION=224 and $PARANOID=TRUE. That way no matter what acurite sends back to the bridge, it will always behave the way it has, and you will always have local data.

Look around github, there are a few others that have written code that will let you keep using the bridge that you paid money for.

I looked at your github entry and it looks interesting. I am wondering if will run on a Raspberry Pi? A few years ago I set up a Pi to intercept data from the bridge and use Weewx to send it to Weather Underground.

Yeah you just need a webserver or something to handle the GET request from the bridge.  The amount of traffic from the bridge is about 3 small (<1k) requests every minute, so it requires almost no resources. I run it on my pi with tons of other stuff. The other nice thing about doing it this way is that you can take the request and post it to other services that may not be supported by Acurite.
 
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: Mac005 on February 22, 2018, 02:54:29 PM
I finally got tried of their issues and waiting for their next generation product.  Saved my pennies and used them to finally get a VP2.  I should have done it sooner.


Sent from my iPad using Tapatalk
Title: Re: Acurite plans to drop support for SmartHUB Aug 31, 2018. (Now Feb 28, 2019)
Post by: nincehelser on February 23, 2018, 04:19:48 PM
Latest news: Support for the SmartHUB has been extended out until Feb 28, 2019.

Quote
After reviewing feedback and speaking with a number of you, we are extending the end of service/support of the AcuRite smartHUB to February 28, 2019. Our commitment to meeting the evolving needs of our customer base is as strong as ever, and we recognize discontinuing products can be an adjustment.

While we have already stopped both production and sales of the smartHUB, we recognize many of you have recently purchased the smartHUB and want to become better acquainted with My AcuRite prior to upgrading to the AcuRite® Access™.

We’ve also taken into account our customers who have smartHUB’s in second homes, elderly family member’s homes, vacation homes and rental properties and need additional time to implement upgrades in all those locations.

Customers who have a My AcuRite account and who purchased a new AcuRite smartHUB are eligible to upgrade to the AcuRite Access for the introductory price of $39.99 (plus tax and shipping) through March 31, 2018.

In January we sent you an email with a unique coupon code to upgrade to AcuRite Access at the introductory price. If you no longer have this email, you can request it to be resent.

You can learn more about our new AcuRite Access for My AcuRite here.

Thank you for your continued patronage and we look forward to exceeding your expectations for years to come.




Jon Balicki
President & COO
Chaney Instrument Co.
AcuRite



https://www.acurite.com/blog/extending-end-of-service-and-support-for-acurite-smarthub.html
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: alanb on February 23, 2018, 04:30:40 PM
That should at least get them past the warranty issues they were creating for themselves with the first announcement. Now they need to recall the existing inventory of unsold Smart Hubs from their authorized dealers so no more of them are sold. There is probably not much they can do about used devices, auction sites like eBay, and gray market offerings.
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: daman on February 23, 2018, 05:46:58 PM
Well that's what they should have done in the first place!!, what were they thinking cutting the cord this early and unannounced  :roll:
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: txbayou on February 24, 2018, 06:39:51 AM
It's a communications bungle that they are announcing this in their blog, instead of sending out an email to account holders, which is how the smart hub end of life was announced by the anonymous "Acurite Team".

I myself, and I bet a lot of other customers, did not even know there was an acurite blog, and I am not subscribed to it. I wouldn't have known about the end of life extension unless I had read about it here.

Bottom line a lot of customers are going to be angry a second time because they didn't hear about the EOL extension, since they did not get an email about it. Earth to Acurite managers....

And, IMO it was also very out-of-touch to offer that discount on the Access hub and then make it valid for only 45 days (3/31/18) following the sudden and unexpected EOL email. (I got my EOL email on 2/14/18.) The discount offer needs to be extended too, IMO at least through the EOL of the smarthub or for that matter why not even past that?
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: ljohnk on February 25, 2018, 11:53:04 AM
Here is a question that only Chaney Corporate can answer. When I bought my 5 in 1 five years or so ago it came bundled with a bridge and a unit to display the 5 in 1 readings. The $40 - $50, provided I order by the end of March, for the Access isn't bad considering the time I have had the weather station. The question I have is: suppose that they release the Atlas after March and I really like it. If is sold as a bundle would I end up with an Access I really don't need? I think it would be reasonable for Acurite to extend the deal on the Access at least to a reasonable time after the Atlas is released.
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: nincehelser on February 25, 2018, 12:05:41 PM
Here is a question that only Chaney Corporate can answer. When I bought my 5 in 1 five years or so ago it came bundled with a bridge and a unit to display the 5 in 1 readings. The $40 - $50, provided I order by the end of March, for the Access isn't bad considering the time I have had the weather station. The question I have is: suppose that they release the Atlas after March and I really like it. If is sold as a bundle would I end up with an Access I really don't need? I think it would be reasonable for Acurite to extend the deal on the Access at least to a reasonable time after the Atlas is released.

My understanding is that they are going to sell a kit that only includes the Atlas sensor and display for folks that already own the Access or who aren't interested in internet connectivity.

I suppose they'll have a bundled version with the Access, too.
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: daman on February 25, 2018, 01:04:15 PM
Here is a question that only Chaney Corporate can answer. When I bought my 5 in 1 five years or so ago it came bundled with a bridge and a unit to display the 5 in 1 readings. The $40 - $50, provided I order by the end of March, for the Access isn't bad considering the time I have had the weather station. The question I have is: suppose that they release the Atlas after March and I really like it. If is sold as a bundle would I end up with an Access I really don't need? I think it would be reasonable for Acurite to extend the deal on the Access at least to a reasonable time after the Atlas is released.

My understanding is that they are going to sell a kit that only includes the Atlas sensor and display for folks that already own the Access or who aren't interested in internet connectivity.

I suppose they'll have a bundled version with the Access, too.
I was wondering that also, thanks that should save a little bit of money.
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: BeaverMeadow on February 25, 2018, 01:24:00 PM
I thought I read somewhere that the Atlas Elite's display would contain a wireless built-in hub. Please correct me if I am wrong. I don't want to start erroneous rumors about the Atlas Elite.
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: nincehelser on February 25, 2018, 01:47:36 PM
I thought I read somewhere that the Atlas Elite's display would contain a wireless built-in hub. Please correct me if I am wrong. I don't want to start erroneous rumors about the Atlas Elite.

That is true.  Since the radio communications are on a different frequency and modulation scheme with the Elite, it can't be read by the Access.

Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: BeaverMeadow on February 25, 2018, 02:03:20 PM
I thought I read somewhere that the Atlas Elite's display would contain a wireless built-in hub. Please correct me if I am wrong. I don't want to start erroneous rumors about the Atlas Elite.

That is true.  Since the radio communications are on a different frequency and modulation scheme with the Elite, it can't be read by the Access.



Then I presume current sensors would not be seen by the Elite's display and their data would not be forwarded to MyAcurite. If this is the case would the Access be able to work in conjunction with the Elite's display so current sensor's would still function, or will there be a new generation of sensors?
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: daman on February 25, 2018, 02:03:36 PM
I thought I read somewhere that the Atlas Elite's display would contain a wireless built-in hub. Please correct me if I am wrong. I don't want to start erroneous rumors about the Atlas Elite.

That is true.  Since the radio communications are on a different frequency and modulation scheme with the Elite, it can't be read by the Access.
900Mhz?  so the Access will be useless then, ok..

would 900mhz have better range??
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: nincehelser on February 25, 2018, 02:09:27 PM
I thought I read somewhere that the Atlas Elite's display would contain a wireless built-in hub. Please correct me if I am wrong. I don't want to start erroneous rumors about the Atlas Elite.

That is true.  Since the radio communications are on a different frequency and modulation scheme with the Elite, it can't be read by the Access.
900Mhz?  so the Access will be useless then, ok..

would 900mhz have better range??

Yes.  Up to 1000 feet compared to 330 feet for the Atlas.  Since they are using spread-spectrum technology, they are allowed to boost the power level per FCC regulations.
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: nincehelser on February 25, 2018, 02:20:03 PM
Then I presume current sensors would not be seen by the Elite's display and their data would not be forwarded to MyAcurite. If this is the case would the Access be able to work in conjunction with the Elite's display so current sensor's would still function, or will there be a new generation of sensors?

The Access can be used alongside with the Elite.  The Access would handle the 433MHz devices, and the Elite the 915Mhz.

The change in frequency doesn't mean the Altas Elite couldn't be supported by myAcurite.  myAcurite doesn't care about the radio frequency used.  You would just have two devices reporting to myAcurite instead of one.

I haven't heard anything about a new generation of 915Mhz sensors (other than the Atlas Elite itself), but I would guess that's a possibility.
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: daman on February 25, 2018, 03:47:38 PM
Then I presume current sensors would not be seen by the Elite's display and their data would not be forwarded to MyAcurite. If this is the case would the Access be able to work in conjunction with the Elite's display so current sensor's would still function, or will there be a new generation of sensors?

The Access can be used alongside with the Elite.  The Access would handle the 433MHz devices, and the Elite the 915Mhz.

The change in frequency doesn't mean the Altas Elite couldn't be supported by myAcurite.  myAcurite doesn't care about the radio frequency used.  You would just have two devices reporting to myAcurite instead of one.

I haven't heard anything about a new generation of 915Mhz sensors (other than the Atlas Elite itself), but I would guess that's a possibility.
Sooo.... both the Accsess(obviously)sensors and the Elite will be able to report to myAcurite page and WU, one account?
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: nincehelser on February 25, 2018, 04:19:01 PM

Sooo.... both the Accsess(obviously)sensors and the Elite will be able to report to myAcurite page and WU, one account?

I can't say that it will.  I can only say that it is possible that it can.

myAcurite currently supports 3 different types of reporting devices (Access, SmartHUB, PC Connect).  There's no obvious reason another couldn't be added.

Also, since last year you can report to one WU Station ID for each reporting device (i.e. Access or SmartHUB) under the same account.
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: daman on February 25, 2018, 04:31:24 PM

Sooo.... both the Accsess(obviously)sensors and the Elite will be able to report to myAcurite page and WU, one account?

I can't say that it will.  I can only say that it is possible that it can.

myAcurite currently supports 3 different types of reporting devices (Access, SmartHUB, PC Connect).  There's no obvious reason another couldn't be added.

Also, since last year you can report to one WU Station ID for each reporting device (i.e. Access or SmartHUB) under the same account.
Ok so at the moment the Elite will only be able to report to WU or no? just trying to get on the same page here.
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: nincehelser on February 25, 2018, 04:34:29 PM

Ok so at the moment the Elite will only be able to report to WU or no? just trying to get on the same page here.

It will definitely report to wunderground.  There wouldn't be much call for it if didn't.
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: daman on February 25, 2018, 06:37:38 PM

Ok so at the moment the Elite will only be able to report to WU or no? just trying to get on the same page here.

It will definitely report to wunderground.  There wouldn't be much call for it if didn't.
Yup thanks!
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: daman on February 27, 2018, 11:56:44 AM
I just received the official email of EOL for the AcuRite hub, they must have caught flaq for not sending one out.

 [ You are not allowed to view attachments ]
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: BeaverMeadow on February 28, 2018, 12:47:11 PM
I just received the official email of EOL for the AcuRite hub, they must have caught flaq for not sending one out.

 [ You are not allowed to view attachments ]

I think they are just covering themselves against liability regarding under-warranty SmartHubs that would have ceased to work on Sept. 1, 2018.
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: joegr on February 28, 2018, 02:02:32 PM
I just received the official email of EOL for the AcuRite hub, they must have caught flaq for not sending one out.

 [ You are not allowed to view attachments ]

I think they are just covering themselves against liability regarding under-warranty SmartHubs that would have ceased to work on Sept. 1, 2018.

I believe so.  It's amazing that it took their customers to point it out to them before they thought about it.
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: johndoe2018242018 on March 03, 2018, 07:26:22 AM
Look for the prices of your products to go up, and your service level to go down.  The company laid off a bunch of employees this past week. It is the 2nd time in the past year they have done it. They were not a big company before, and they just reduced their staff to about half. My cousin was one of the people who got let go. They can't talk about it or they lose their severance package. If I was you I would start looking at other brands because it sounds like the company is slowly going down the toilet.


I expect most of it is going to blow over quick.  For some reason the same reaction isn't happening on the Facebook forums.

^^It's happening. 

I also sent a complaint to BBB asking for their help getting my recent purchase refunded.

IMHO, units in warranty should be upgraded for free.  For units outside of warranty their offer seems reasonable.

Acurite is still selling 5 in 1 kits on Amazon with the smart hub!! These SKU's should be cancelled immediately!!


I really don't see a technical showstopper on why smart hub and access hub can't co-exist other then the "hacks" at Cheney are too stupid to implement it.
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: johndoe2018242018 on March 03, 2018, 07:33:01 AM
They just did a 2nd round of letting people go in the last year. The price of your product is going to go up, and your level of support is going to go down. They have cut their staff in half. That will affect every area of the company including their call center which was not very big in the first place. It had about 12 desks in it the last time I was in their building. My cousin was let go by this company, and is not able to talk about it with anyone from the company.  The consumer is now going to have to pay for the cuts they made. Good Luck to you all.

So this means that you MUST upgrade?  Or are they saying no future support?

That's not entirely clear.  My reading leads me to believe they will stop accepting data, but there are a few (very few) that disagree.

I wouldn't be surprised if they backed off that position based on the current uproar on the support board, kind of like the way wunderground backed off on discontinuing web cams.

I am beginning to be quite concerned for this decision, and believe based on the feedback on their help forum that backing down might not be the worst idea at this point. I don't think Cheney would have anticipated for people to be this upset when they were figuring out their future model.

I did some googling, and Chaney is one company in a group of privately help companies (Primex). I get the feeling that a business plan was made for Acurite to meet marketing and sales targets (like finally starting to sell the Atlas line; how long have they been talking about this?) and they felt they had to do things like dump the smart hub.

They are behind their schedule so that's why the notice was so abrupt. And the people making the decisions are not technically versed or hobbyists, they are likely some kind of business turnaround types and they don't care about getting people angry. They think they will get lots of new customers with their great new products, that their old customers will have no other place to go anyway, and that the old customers should be satisfied with their $90 coupons. There may be some more discounts and Loyalty programs, but I  think the smart hub end of support is baked into the plan by now.
I'm not trying to defend them, just saying that business is business. My 2 cents.
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: txbayou on March 03, 2018, 08:52:17 AM
johndoe2018242018's posts remind me of why I've been having the feeling that the Acurite co. is in what is sometimes euphemistically called "restructuring":
1. the long delay in bringing the Atlas product to market
2. the fumbled abrupt EOL of the smarthub
3. the many complaints on their support page of unanswered phone calls, emails, unfulfilled orders, etc.

At the same time we are bombarded with a dizzying variety of sales and special offers, which all have to be studied in detail to make sure you are getting what you think you'll be getting.

I'd be very hesitant to spend $$$ on the Atlas when it finally comes out.
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: nincehelser on March 03, 2018, 08:59:38 AM
"JohnDoe" is posting as "JohnSmith" over on the support board, posting essentially the same verbiage now 46 times this morning.  #-o
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: DoctorKnow on March 03, 2018, 09:29:37 AM
Is this person posting real info, or is it made up? Proof?
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: nincehelser on March 03, 2018, 09:33:26 AM
Is this person posting real info, or is it made up? Proof?

I'd wait for some confirmation.  This sounds more like a bot to me.  We'll see if it starts to engage in actual conversation with anyone.

Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: vreihen on March 03, 2018, 10:17:31 AM
No signs of a mass layoff, but a few disgruntled ex-employees and indications of using temp/seasonal labor:

https://www.glassdoor.com/Reviews/Chaney-Instrument-Reviews-E852894.htm (https://www.glassdoor.com/Reviews/Chaney-Instrument-Reviews-E852894.htm)

https://www.glassdoor.com/Reviews/Primex-Lake-Geneva-Reviews-EI_IE39211.0,6_IL.7,18_IC1133732.htm (https://www.glassdoor.com/Reviews/Primex-Lake-Geneva-Reviews-EI_IE39211.0,6_IL.7,18_IC1133732.htm)

https://dwd.wisconsin.gov/dislocatedworker/warn/ (https://dwd.wisconsin.gov/dislocatedworker/warn/)
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: John Z on March 03, 2018, 10:51:09 AM
vreihen,
Kudos for the Wisconsin DWD link. That is good solid info.
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: Mchd17 on March 03, 2018, 11:58:03 AM
I am very new here and don't know most of you, but here is my 2 cents. I recieved my acurite 5 in 1 for christmas. I have always been interested in weather and this is my first station. I did not like how Acurite cancelled the smarthub, made you purchase the Access, then says smarthub will work for another year. Not a way to treat customers. I do not like the fact that Acurite has not released their Atlas series. In the back of my mind i think, this company has an overstock on 5in1's and displays. That's the reason why they have not released the Atlas, they know nobody will buy them after the release of the Atlas. They have been having good sale prices on the 5in1's, trying to get rid of their overstock. When I ordered the Access, it took DAYS before recieving shipping information. Not a way to treat paying customers that are looking forward to something they purchased. Do they only have 1 person working in shipping? Their suppport forum is a joke. Their phone system is a joke, i tried them several times, never returned my call. I have walked away from Acurite and have ordered a Davis, hoping i don't ever look back. Davis will be here in 4 days, woohoo! Thanks for letting me vent and I am not trying to start a debate with anybody.
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: waiukuweather on March 03, 2018, 12:54:37 PM
Davis is an excellent choice
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: txbayou on March 03, 2018, 01:03:17 PM
Whether John Smith/John Doe is a troll or not, IMO Acurite sure seems to be having organizational issues at this time and they have a lot of miffed (former) customers.

As far as their marketing strategy goes, I have mentioned in jest in a couple of posts  that I used my $90 coupon to buy a bundle consisting of an access hub and a 5/1 sensor, for a final price of $61 or maybe it was $63. Good part: i got the discounted access. Goofy part: this means I picked up a spare 5/1 for around $20, which is nice since I have a dirt cheap backup unit, but it also makes me much less willing to ever pay more for one again in the future.

Reminds me of my favorite internet security software. I paid full price the very first time, thereafter it was "free after rebate." When that company stopped doing rebates, and made the discounts much less steep, I went to another brand, after finding another one with acceptable performance. That's my approach to things.

If Acurite hopes to hold on to me as a customer by convincing me to upgrade to a much higher priced product line, let's just say I'm not convinced yet.

I also find it ironic that I have made 2 purchases in 2 years to keep my basic station online. Total $160 and could have easily been more if I were not a "shopper". Had I known that I might well have spent my money on a different brand.

my 2 cents.


Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: davefr on March 03, 2018, 01:46:56 PM
Davis is an excellent choice

Davis probably has the best sensors but the rest of their lineup is a Kludge.

Their consoles look like they're from the 1970's.  (lack of color displays, lack of WiFi). I haven't seen anything new and innovative from Davis this entire decade.

If you want to connect one of their consoles to a router you have to buy a separate IP dongle for >$200 and string ethernet cable from the console to the router.  Or buy another overpriced console to place near the router. 

At least Acurite has had good ideas. It's their poor product quality and execution that's their downfall.
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: waiukuweather on March 03, 2018, 01:49:15 PM
but you do not have to look at the console
(I never look at mine)
instead you look at the data either on a tablet/ipda/laptop/pc screen/web page etc etc
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: johndoe2018242018 on March 03, 2018, 06:06:24 PM
Here is your proof.

Today, the company made the difficult decision to right-size our organization to better position ourselves in a very dynamic economic environment. We took this step to align our company for long term viability and continued profitable growth. This is consistent with our communications at All Employee Meetings on being focused on delivering solutions and services with highly predictable, recurring revenue, not just products.
 
In order to achieve this, we are reallocating and reducing our people resources to eliminate duplication of efforts through the consolidation process and increasing our investments in two areas:
 
Building our PFOC family of brands through our Omnichannel approach and via our channel partners and end consumers.
Developing new, higher margin solutions with recurring revenue for both the B2B & B2C markets globally. 
 
These are difficult decisions and impact people throughout our company. We will continue to strive towards living our values while helping the PFOC achieve a future with more stable, predictable revenue growth in a very dynamic business environment.
 
I have the utmost confidence in our ability to navigate the changes in the commercial environments in which we operate and to be successful in the future. If you have any question please feel free to reach out to any executive, operating or leadership team member for clarifications.
 
Paul Shekoski
Chief Executive Officer
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: alanb on March 03, 2018, 07:03:15 PM
To me, the one bullet point that says it all is this one: "Developing new, higher margin solutions with recurring revenue for both the B2B & B2C markets globally."

"Higher margin with recurring revenue" is not generated by selling a $150 5n1 that stands alone and lasts for several years. Now a $300 Atlas 7/8 or a $600 Elite might meet the "higher margins" goal, but where does the "recurring revenue" play in? Draw your own conclusions.
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: davefr on March 03, 2018, 07:19:57 PM
To me, the one bullet point that says it all is this one: "Developing new, higher margin solutions with recurring revenue for both the B2B & B2C markets globally."

"Higher margin with recurring revenue" is not generated by selling a $150 5n1 that stands alone and lasts for several years. Now a $300 Atlas 7/8 or a $600 Elite might meet the "higher margins" goal, but where does the "recurring revenue" play in? Draw your own conclusions.

Sounds like they want to charge a hosting fee for data uploads to WU, etc.?? But how can they since their competitors don't?

Does Acurite represent a large % of Primex?
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: Bushman on March 03, 2018, 07:21:39 PM
They could once you get the new Access box - encrypted comms.
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: nincehelser on March 03, 2018, 07:22:21 PM
To me, the one bullet point that says it all is this one: "Developing new, higher margin solutions with recurring revenue for both the B2B & B2C markets globally."

"Higher margin with recurring revenue" is not generated by selling a $150 5n1 that stands alone and lasts for several years. Now a $300 Atlas 7/8 or a $600 Elite might meet the "higher margins" goal, but where does the "recurring revenue" play in? Draw your own conclusions.

That could mean subscriptions for myAcurite, but they've been toying with that for years.  Someone somehow has to cover the data center costs.

However, we still don't know how this impacts the Acurite/Chaney division or the products. 

This might very well be the reason the Atlas release has been delayed.
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: wrz0170 on March 03, 2018, 07:27:42 PM
Davis is an excellent choice

Davis probably has the best sensors but the rest of their lineup is a Kludge.

Their consoles look like they're from the 1970's.  (lack of color displays, lack of WiFi). I haven't seen anything new and innovative from Davis this entire decade.

If you want to connect one of their consoles to a router you have to buy a separate IP dongle for >$200 and string ethernet cable from the console to the router.  Or buy another overpriced console to place near the router. 

At least Acurite has had good ideas. It's their poor product quality and execution that's their downfall.

I have a Davis Pro 2 Wireless and I do agree, the console could probably use an update.  It’s also been rock solid so far.

However, everything for me is wireless.  I do not have to run a Ethernet cable to my router.  While a little convoluted, I use a dongle purchased from a gentleman on these boards and a Raspberry Pi with WeeWx.  Both under $100. 
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: alanb on March 03, 2018, 07:29:02 PM
I suppose "recurring revenue" could also be selling a "throw away" product with a short lifespan that needs to replaced often. But doing that would eventually cause customers to drift to competitors, so it would be a very short sighted approach.
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: nincehelser on March 03, 2018, 07:29:25 PM

Sounds like they want to charge a hosting fee for data uploads to WU, etc.?? But how can they since their competitors don't?

Does Acurite represent a large % of Primex?

Not to wunderground.  They really don't have any cost involvement with that.

I don't know how much of Primex is Acurite, but many that we think of as being "Acurite employees" use Primex email addresses, and their job duties aren't necessarily exclusive to Acurite.
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: iszekeres on March 03, 2018, 07:37:48 PM

That could mean subscriptions for myAcurite, but they've been toying with that for years.  Someone somehow has to cover the data center costs.

However, we still don't know how this impacts the Acurite/Chaney division or the products. 

This might very well be the reason the Atlas release has been delayed.

Maybe they can harness the power of your backpedaling and sell it off to fund some of the DC costs George.....

 
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: DoctorKnow on March 03, 2018, 09:38:36 PM
If Acurite would get off of Jeff Bezoos or however it's spelled data servers, they could cut costs... Amazon is making killings off of them.
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: worachj on February 28, 2019, 08:14:47 AM
Its dead Jim!

My SmartHub stopped reporting to MyAcurite at Feb 28th, 2019 at 6:00 AM CT.
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: DoctorKnow on February 28, 2019, 08:40:00 AM
Mine is still working with meteobridge, at least for the time being... If this is the case, I will need to install another 5in1 to get my weather going again to all sites...
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: Pber on March 01, 2019, 10:51:42 AM
It's march 1st and mine is still working and posting to WU.  Hopefully it will give me some time to finish my replacement project.  I'm in the process of gutting one of my smarthubs and keeping the MCRF211 receiver board and interfacing that with an Arduino and just using that to post to WU.
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: Jim_S on March 01, 2019, 12:34:03 PM
Its dead Jim!

Indeed.

Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: jtaves85mcss on March 03, 2019, 10:17:17 AM
It is March 3 and my 5in1 station with the SmartHub is still reporting to WU.
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: Bushman on March 03, 2019, 12:03:32 PM
Same here.
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: galfert on March 03, 2019, 12:27:29 PM
Several people still have SmartHubs still reporting to WU, but have any of you been brave enough to power off and back on the device yet???
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: bvstation on March 03, 2019, 03:53:38 PM
I'm using kevins my acurite smarthub reader and apparently as of today it isn't doing anything. Keeps waiting for data.
All I did was restart the program because the rain data sending to WU was incorrect. My guess is since the drop off that is why and now I'm screwed.
This is a bunch of crap to require me to get a over priced pc of equipment to broadcast my data when it was working fine to start with - if this is the case.
There is nothing wrong with the equipment and it shouldn't just stop working when I'm not even sending acurite my data anyway. I just used the bridge to communicate to WU and other sources.
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: joegr on March 03, 2019, 04:44:47 PM
...There is nothing wrong with the equipment and it shouldn't just stop working when I'm not even sending acurite my data anyway. I just used the bridge to communicate to WU and other sources.

At the very least, it needs to know what time it is, and Acurite has stopped responding to it with that information.
Interestingly, the time is in the response that WU gives, but the hub would have to know the correct time zone and daylight savings or not.
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: bvstation on March 03, 2019, 10:50:09 PM

At the very least, it needs to know what time it is, and Acurite has stopped responding to it with that information.
Interestingly, the time is in the response that WU gives, but the hub would have to know the correct time zone and daylight savings or not.


That seems to be the issue. I sent a PM to kevin about his software - I'm wondering if there is a way to edit the software to ignore the date/time send from the smarthub and use the PC's date/time instead to send the other data out.
I just find it completely ignorant that I still can't use this pc of hardware when there isn't anything wrong with it.
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: jtaves85mcss on March 04, 2019, 08:20:12 PM
March 4 at 8pm EDT for me and still transmitting to WU.  The daily and weekly graphs look good with the exception of precipitation rate for the day which has been reporting a constant .09in since the evening of March 1.

No I have not powered down the hub and don't plan too, let it ride!
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: SevenTrees on March 05, 2019, 11:59:07 AM
Call me stupid, but I actually thought Acurite would still transmit data via the smarthub, just not provide any tech support should it quit working. My 5-in-1 is getting old and I had planned to replace it but now I'm flat broke & sure as heck not going to spend $100+ for the access when that is a good chunk of the cost of a new station. I rely on being able to monitor my sensors online, but Acurite  has handled this so poorly I will probably just do without a weather station until I can afford a new one.

I'd love to try some of the workarounds people are creating, but unless they are free, I'm still out of luck.
Shame on Acurite & shame on me for not abandoning them sooner when I could afford a new station.
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: Bushman on March 05, 2019, 01:18:39 PM
Mine is still working.  :)
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: SevenTrees on March 05, 2019, 01:23:04 PM
Mine is still working.  :)

Mine still works for wunderground, but I imagine that will stop at any time. I need to be able to see my sensors in my brooder coop & dog kennel so that will be enough to get me saving up for a new system fast.
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: theofficepest on March 06, 2019, 07:02:48 AM
as long as it still works with WU I don't really care

I had a look at using the pi to do it, but its a bit technical for the average user perhaps
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: Jack Bowman on March 06, 2019, 09:26:52 AM
There is a working beta of Kevins Keys Software. I am testing it now. It seems to be working great. Kevin should release it later today or tomorrow. Here is the thread that you can monitor. The software is windows based and very easy to set up. There is no charge for it, but I believe Kevin does accept donations.

Here is the Thread:
http://www.wxforum.net/index.php?topic=36299.0

Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: theofficepest on March 08, 2019, 07:06:30 AM
if the hub is powered down does stop working to WU?
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: Jack Bowman on March 08, 2019, 09:52:31 AM
if the hub is powered down does stop working to WU?

If you mean that if the Hub is rebooted or turned off and then back on does it continue to come up again and transmit data, the answer is yes.
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: bvstation on March 08, 2019, 07:21:11 PM
After getting kevins new update software its working fine now for me. My only issue is my daily rainfall isn't resetting back to 0. It shows 1.71 inches right now while my in house screen that came with the gauge shows .04 which I know is correct.
I have no idea how to resolve this as I've reset the smarthub and the software multiple times.
Something just isn't right here but I find it hard to believe its the gauge outside when it talks to the other screen just fine.
suggestions anyone?
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: DoctorKnow on March 08, 2019, 08:52:08 PM
I checked Wunderground (wundermap) and all stations with smarthubs are showing old rain amounts. Apparently the smarthub is not resetting the total to "0" like it did before at midnight.

With the clock not being controlled by acurite, one may need to be set up in software to reset rain each day.
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: Jack Bowman on March 10, 2019, 04:50:30 PM
I am current. Not sure, but I am thinking this is a WU issue.
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: Jack Bowman on March 10, 2019, 04:52:01 PM

With the clock not being controlled by acurite, one may need to be set up in software to reset rain each day.

I had this thought, Doctorknow, but I am good so far.
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: bvstation on March 10, 2019, 04:52:25 PM
Very possible Colorado.. as of today its 0.00 so you may be right sir.
Thanks for keeping up with it

Edit: Wait you know what.. I looked at my gauge and this happened
attached is image of graph... I changed the batteries in my sensor outside with a fresh set of rechargables as I do every month or so now...and this was around that time. It dropped to 0.
Weird when my on desk screen that comes with it never showed the high amount like that.
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: ultramed on March 11, 2019, 02:22:21 AM
My first post here. I hope you find it useful. I found a solution to the rain reset issue. As you know, the end of service for the smarthub on Feb 28th was only for the communication link to the MyAcuRite servers. The smarthub will however still upload current readings to weather underground.  For some strange reason Acurite did not include an internal clock with the smarthub, so it relied on MyAcuRite’s time server to reset the smarthub every day at midnight. Without this reset signal the rain gauge readings stored in the smarthub keeps accumulating. Temperature, humidity, wind, and barometric readings do not require this clock reset as they are dynamic readings and not cumulative. The simple solution is the add a $10 digital timer to the power adapter for the smarthub.  Set it to power off at 11:59 PM then power on at 12:01 AM. Problem solved. Remember, only weather underground will get updates, just like before. MyAcuRite is gone forever, and good riddance.
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: bvstation on March 11, 2019, 05:37:36 PM
Rain is so far fine still - now Wind isn't working properly.
0 readings all night/day when we've had at least 10mph gusts at times... straight line on graph.
I went out and spun it manually and still nothing thru the hub.
Suggestions?

I believe I fixed my problem.. my wind offset was made 0 for some reason so I put it back to 100 and that took care of it.
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: theofficepest on March 13, 2019, 06:35:12 AM
anyone know what address the acurite time server might be at?

or perhaps the posting of the data to acurite was the mechanism for getting the time?
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: nincehelser on March 13, 2019, 02:44:27 PM
anyone know what address the acurite time server might be at?

or perhaps the posting of the data to acurite was the mechanism for getting the time?

The second one... time, and other data were sent back as key/value pairs in the server responses.

Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: theofficepest on March 14, 2019, 03:40:41 AM
thanks for that

just rebooting the hub doesn't seem to have reset the daily totals

Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: billfor on March 15, 2019, 12:43:12 AM
In the simplest case, to reset the hub by software, you need to intercept the request the hub makes to the old api, hubapi.myacurite.com, and return a special json string. Here's a small php program that sends back what it needs (untested):
Code: [Select]
<?php 
    $headers 
getallheaders();
    
header('Content-Type: application/json');
    echo 
'{"localtime":"04:00:00","checkversion":"224"}';
?>

This tells the hub to reset the dailyrain counter at  04:00:00.

The code above, in addition to sending json "{"localtime":"04:00:00","checkversion":"224"}", will also (behind the scenes) send additional headers, one which contains the time of your server where the code is running.  The full response to the hub would look something like this if we sniffed the network:

Code: [Select]
Date: Fri, 15 Mar 2019 04:32:02 GMT
Server: Apache/2.4.25 (Raspbian)
Content-Length: 45
Connection: close
Content-Type: application/json

{"localtime":"04:00:00","checkversion":"224"}

So it looks at the time returned by your web server code, and when the time is just at or shortly after the time in the json string, it will reset the counter.  The hub doesn't know what timezone it is in, so you should set the json string to something that makes sense for your zone. In my case I'm on the east coast and my times are returned in GMT+0, so since I want the hub to rollover at midnight, I make that json string 04:00:00.

Thinking about it, we can probably just set the timezone in php.ini, and that would let you use 00:00:00 and adjust for DST automatically.

Intercepting the original request to the acurite, and setting up something to run that code, is probably the hard part if you don't hack linux or write code for a living or hobby. If you look back, I posted a link to a github project that has some instructions/advice, and there are other people that have written similar programs.


Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: nincehelser on March 15, 2019, 02:15:53 AM
In the simplest case, to reset the hub by software, you need to intercept the request the hub makes to the old api, hubapi.myacurite.com, and return a special json string. Here's a small php program that sends back what it needs (untested):
Code: [Select]
<?php 
    $headers 
getallheaders();
    
header('Content-Type: application/json');
    echo 
'{"localtime":"04:00:00","checkversion":"224"}';
?>

This tells the hub to reset the dailyrain counter at  04:00:00.


"localtime" was the "localtime", not the time to reset dailyrain.  It used to be transmitted on almost every response, but they did slow it down later.
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: billfor on March 15, 2019, 08:49:20 AM
So you are saying that it will reset if you send 00:00:00?  I've always sent that with all requests, hundreds of times a day (never changing it), and the counter does not reset unless the actual time is GMT+0, so I assumed it looked at the response headers which are stamped with the actual time. You are right that it used to get sent most of the day, then it stopped being sent and you would only get checkversion or maybe nothing, until around midnight and then I would start seeing it again.
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: nincehelser on March 15, 2019, 10:37:40 AM
It resets at local midnight.

One problem is that the timing between devices is not consistent.  Some run fast, some run slow.

The time is sent occasionally to bring it back into sync.

If you send it the time just before local midnight, the dailyrainin should reset shortly after.   That's great if your hardware is consistently slow, but if it is running a bit fast, you might start seeing multiple rain resets during the day.
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: GaryKOHOHIO2 on March 15, 2019, 05:01:31 PM
Hi,
 Being new here, I am not sure about where this is going. I am trying to address the time issue. Using acuparse, as nincehelser suggested, it appears the the DNSmasq, or spoofing takes care of that. This is my syslog snapshot:

Mar 15 16:49:56 raspberrypi acuparse(2.7.1-release): (HUB)[5N1]: TempF = 40.2 | relH = 85 | Windspeed = 10 | Pressure = 28.78
Mar 15 16:49:56 raspberrypi acuparse(2.7.1-release): (HUB)[MyAcuRite]: Query = dateutc=now&action=updateraw&realtime=1&id=24C86E010CC5&mt=5N1x38&sensor=00000204&windspeedmph=10&humidity=85&tempf=40.2&baromin=28.78&battery=normal&rssi=2 | Response = {"localtime":"16:49:56"}
Mar 15 16:50:01 raspberrypi CRON[9900]: (root) CMD (php /opt/acuparse/cron/cron.php > /opt/acuparse/logs/cron.log 2>&1)
Mar 15 16:50:02 raspberrypi acuparse(2.7.1-release): (SYSTEM)[INFO]: Processed Archive Update
Mar 15 16:50:03 raspberrypi acuparse(2.7.1-release): (EXTERNAL)[WU]: Query = &dateutc=2019-03-15+20:50:02&tempf=40.2&winddir=270&winddir_avg2m=205&windspeedmph=10&windspdmph_avg2m=11&baromin=28.78&humidity=85&dewptf=36.1&rainin=0.01&dailyrainin=0.01 | Result = success
Mar 15 16:50:14 raspberrypi acuparse(2.7.1-release): (HUB)[5N1]: Wind = 248 @ 12 | Rain = 0.01 | DailyRain = 0.01 | Pressure = 28.78
Mar 15 16:50:14 raspberrypi acuparse(2.7.1-release): (HUB)[MyAcuRite]: Query = dateutc=now&action=updateraw&realtime=1&id=24C86E010CC5&mt=5N1x31&sensor=00000204&windspeedmph=12&winddir=248&rainin=0.01&dailyrainin=0.01&baromin=28.78&battery=normal&rssi=2 | Response = {"localtime":"16:50:14"}
Mar 15 16:50:31 raspberrypi acuparse(2.7.1-release): (HUB)[5N1]: TempF = 40 | relH = 85 | Windspeed = 10 | Pressure = 28.78
Mar 15 16:50:31 raspberrypi acuparse(2.7.1-release): (HUB)[MyAcuRite]: Query = dateutc=now&action=updateraw&realtime=1&id=24C86E010CC5&mt=5N1x38&sensor=00000204&windspeedmph=10&humidity=85&tempf=40.0&baromin=28.78&battery=normal&rssi=3 | Response = {"localtime":"16:50:31"}
Mar 15 16:50:31 raspberrypi dhcpcd[326]: wlan0: Router Advertisement from fe80::ea6f:f2ff:fe11:9530
Mar 15 16:50:50 raspberrypi acuparse(2.7.1-release): (HUB)[5N1]: Wind = 225 @ 10 | Rain = 0.01 | DailyRain = 0.01 | Pressure = 28.78
Mar 15 16:50:50 raspberrypi acuparse(2.7.1-release): (HUB)[MyAcuRite]: Query = dateutc=now&action=updateraw&realtime=1&id=24C86E010CC5&mt=5N1x31&sensor=00000204&windspeedmph=10&winddir=225&rainin=0.01&dailyrainin=0.01&baromin=28.78&battery=normal&rssi=3 | Response = {"localtime":"16:50:50"}
Mar 15 16:51:01 raspberrypi CRON[9963]: (root) CMD (php /opt/acuparse/cron/cron.php > /opt/acuparse/logs/cron.log 2>&1)
Mar 15 16:51:01 raspberrypi acuparse(2.7.1-release): (SYSTEM)[INFO]: Processed Archive Update
Mar 15 16:51:01 raspberrypi acuparse(2.7.1-release): (EXTERNAL)[WU]: Query = &dateutc=2019-03-15+20:51:01&tempf=40&winddir=225&winddir_avg2m=205&windspeedmph=10&windspdmph_avg2m=12&baromin=28.78&humidity=85&dewptf=35.7&rainin=0.01&dailyrainin=0.01 | Result = success
Mar 15 16:51:07 raspberrypi acuparse(2.7.1-release): (HUB)[5N1]: TempF = 40 | relH = 86 | Windspeed = 17 | Pressure = 28.78
Mar 15 16:51:07 raspberrypi acuparse(2.7.1-release): (HUB)[MyAcuRite]: Query = dateutc=now&action=updateraw&realtime=1&id=24C86E010CC5&mt=5N1x38&sensor=00000204&windspeedmph=17&humidity=86&tempf=40.0&baromin=28.78&battery=normal&rssi=3 | Response = {"localtime":"16:51:07"}
    It appears to test "time" frequently. I don't know what that means, but I hope it can help somebody
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: fatham on March 18, 2019, 01:52:58 PM
My first post here. I hope you find it useful. I found a solution to the rain reset issue. As you know, the end of service for the smarthub on Feb 28th was only for the communication link to the MyAcuRite servers. The smarthub will however still upload current readings to weather underground.  For some strange reason Acurite did not include an internal clock with the smarthub, so it relied on MyAcuRite’s time server to reset the smarthub every day at midnight. Without this reset signal the rain gauge readings stored in the smarthub keeps accumulating. Temperature, humidity, wind, and barometric readings do not require this clock reset as they are dynamic readings and not cumulative. The simple solution is the add a $10 digital timer to the power adapter for the smarthub.  Set it to power off at 11:59 PM then power on at 12:01 AM. Problem solved. Remember, only weather underground will get updates, just like before. MyAcuRite is gone forever, and good riddance.

I have been using this method for a week now....I set the times on a cheap timer from amazon to; power off at 11:58pm and power on at 12:02am. I found that one minute before mid-nite and one minute after was not quite enough time to cause a reliable reset.

Thanks for your suggestion works GREAT HERE.........cheers
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: Bushman on March 24, 2019, 11:36:48 AM
Still transmitting to WU here...  and interestingly, it is reporting rain.  But based on the last reset value (i.e. was 1.8 mm at the start of the month and now reporting increments based on that initial level)
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: fatham on March 24, 2019, 10:13:12 PM
Still transmitting to WU here...  and interestingly, it is reporting rain.  But based on the last reset value (i.e. was 1.8 mm at the start of the month and now reporting increments based on that initial level)

BUSHMAN;  You need to install a timer ( Woods 50027 50027WD Indoor 24-Hour Digital Plug-in Timer, 1 Polarized Outlet ) from AMAZON, to cure the non resetting problem ....as I mentioned in my post above Yours WORKS GREAT................Cheers
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: Bushman on March 24, 2019, 11:03:37 PM
I might - but until I get my SDR configured, I will live with it in case it does not wake up.  Thanks for the suggestion.
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: kinwolf on March 26, 2019, 11:46:32 AM
Mine stopped sending data altogether on march 19th.(I was using a RPi to get the data from the hub and store it locally and send it to WU)  So I tried unplugging it and replugging, the lights never came back on, not even blinking. It's dead Jim.  Strange timing to say the least...
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: Bushman on March 26, 2019, 12:42:39 PM
Mine is still running BUT Wunderground switched it all off metric!  And rain was rest.   No idea WTH those guys are doing there!
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: theofficepest on March 27, 2019, 04:19:45 AM
right, finally have input, once I realised from this thread there was a web interface

As the webpage has a reset button on it, i just setup a cron job on my pi to post this data to the smarthub around 23:58 and reset it a few times over the next 4 minutes

The precip levels have reset but just my luck no rain today and WU totally change their website design
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: DoctorKnow on April 04, 2019, 03:10:20 PM
My smarthub is bricked I believe. It stopped just after noon today. It won't read the sensors anymore for more than just a few seconds, then says no devices detected. Any ideas?
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: fatham on April 04, 2019, 03:53:34 PM
My Smarthub has stopped reporting today at 12:45pm. as well. My Hub indicator lights still flash but no communicating with WU.
     No idea why the hub has now stopped sending to WU. I would think that acurite must have terminated the "relaying" of info to WU.

 Maybe someone in the know can enlighten us.  Cheers
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: DoctorKnow on April 04, 2019, 04:23:08 PM
Mine is on meteobridge and was not sending to Wunderground thru the hub itself.
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: fatham on April 04, 2019, 05:27:19 PM
I see You must be connecting again, according to the link you have here on WU. are you using the acurite smart hub to connect with?
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: DoctorKnow on April 04, 2019, 07:18:53 PM
No, that is the Acurite Atlas.
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: fatham on April 04, 2019, 08:25:20 PM
My smarthub is bricked I believe. It stopped just after noon today. It won't read the sensors anymore for more than just a few seconds, then says no devices detected. Any ideas?

You say your smart hub quit today, as stated above, but your last response says you are using your Acurite Atlas, this does not use the smart hub so are you saying your smart hub quit today as did mine or is it still functioning but using your new Atlas.      Little confused Doc.
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: DoctorKnow on April 04, 2019, 08:44:52 PM
This is the Smarthub station with 5 in 1... Also the blue banner in the sig. The other station is the Atlas in the sig. Smarthub is controlled by meteobridge

https://api.wunderground.com/personal-weather-station/dashboard?ID=KNCJACKS12

http://www.findu.com/cgi-bin/wxpage.cgi?call=EW5945&last=48
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: SevenTrees on April 04, 2019, 09:30:20 PM
Looks like mine tapped out today too, at 9:45am. I can't afford another weather station right now, I don't have a connectable display to use any other workarounds, and I sure as heck won't buy any more acurite products, so I am without my own weather data for the first time in over a decade.
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: fatham on April 04, 2019, 09:37:30 PM
Looks like mine tapped out today too, at 9:45am. I can't afford another weather station right now, I don't have a connectable display to use any other workarounds, and I sure as heck won't buy any more acurite products, so I am without my own weather data for the first time in over a decade.

I feel your pain...............Cheers
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: fatham on April 04, 2019, 09:40:57 PM
This is the Smarthub station with 5 in 1... Also the blue banner in the sig. The other station is the Atlas in the sig. Smarthub is controlled by meteobridge

https://api.wunderground.com/personal-weather-station/dashboard?ID=KNCJACKS12

http://www.findu.com/cgi-bin/wxpage.cgi?call=EW5945&last=48

             What and how do you accomplish this; "Smarthub is controlled by meteobridge"

Your site here is not working;
https://api.wunderground.com/personal-weather-station/dashboard?ID=KNCJACKS12
Title: Re: Acurite plans to drop support for SmartHUB August 31, 2018.
Post by: nincehelser on April 04, 2019, 11:04:43 PM
The only way "SmartHUB" can be "controlled" is through a third-party program.

Acuparse, for example, can send the appropriate responses to the SmartHUB over time to keep it running nicely.  Other programs can do the same.

The only question I have (not that it really matters to me), is if a program like Acuparse, can revive a "bricked" SmartHUB.  I haven't heard of anyone doing that, yet.