Author Topic: WHat Happened to My Two Years of Support?  (Read 424 times)

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Offline Bushman

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WHat Happened to My Two Years of Support?
« on: October 02, 2017, 09:18:13 AM »
As is well, known, I don't agree with Boris' decision on MB support.  Whatever:  I will live with it (for now).  I updated my remote Meteobridge to 3.4 and it now says I have " Includes access to new releases until: 2017-10-20 "  WTH?  Shouldn't that be till like 2019?

Offline docbee

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Re: WHat Happened to My Two Years of Support?
« Reply #1 on: October 04, 2017, 02:35:45 PM »
Yes it should and it has worked so far for all as expected. Can you please send me the MAC of your device, so that I can check resp fix that. Please mail to "info@smartbedded.com". Sorry for the hick-up.
founder of smartbedded.com - home of meteohub, meteoplug, meteobridge, meteostick

Offline docbee

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Re: WHat Happened to My Two Years of Support?
« Reply #2 on: October 04, 2017, 02:37:38 PM »
one thought... Did you reboot the device? MB tries to reload new version itself without reboot, but that fails sometimes. So please do a manual reboot. That way you get the updated version for sure.

Apart from that, I will check your MAC when you send it to me.
founder of smartbedded.com - home of meteohub, meteoplug, meteobridge, meteostick

Offline Bushman

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Re: WHat Happened to My Two Years of Support?
« Reply #3 on: October 04, 2017, 03:19:14 PM »
I'll try the reboot first.  The box is 600 kms away so it is remote-remote!  :)  If that does not work I will email you the MAC.  Thanks

Offline Bushman

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Re: WHat Happened to My Two Years of Support?
« Reply #4 on: October 04, 2017, 04:12:37 PM »
Rebooted and it loaded the Sept 30 version - but the update validity did not change.  Will send MAC

Offline docbee

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Re: WHat Happened to My Two Years of Support?
« Reply #5 on: October 04, 2017, 04:34:00 PM »
I think I found the issue and could resolve this. Hope it works now fine.
founder of smartbedded.com - home of meteohub, meteoplug, meteobridge, meteostick

Offline Bushman

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<SOLVED> Re: WHat Happened to My Two Years of Support?
« Reply #6 on: October 04, 2017, 05:46:10 PM »
Yup - sorted as per my email to you.  Thanks!

 

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