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Offline oleweatherfan

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Damaged display
« on: November 09, 2012, 10:00:36 PM »
Acurite customer service is about as sorry as they come! Received a add on 1525 display I ordered today and the USB port was broke laying inside the battery compartment! I called acurite and they was gonna tell me I had to pay to ship it back to them before they done anything, well I've already paid shipping one time so I told them I wasn't paying to send it back that I would be glad to send it back it back if they would pay and told me they had paid shipping to send it to me already! WHAT???? Excuse me but I PAID shipping when I ordered it!!! Finally they agreed to send me a prepaid shipping label so I can send it back to get a new, now it will take me probably three weeks to get the new one or fixed one back! So be aware of RUDE customer service people or just sorry service period for that matter!
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Offline Rhino

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Re: Damaged display
« Reply #1 on: November 13, 2012, 11:29:03 AM »
I'm sorry to hear you had a bad experience with our customer support folks- I know all of them personally and I can tell you they do a pretty good job taking care of customers. Products do get damaged during shipping occasionally, and when that happens we need to make sure it is actually damaged and we need to determine if it is in fact something that was damaged during shipping or a manufacturing defect. You should receive a replacement in this scenario, which I believe is already in progress- so please let me know what else can be done to make your experience with AcuRite products better.

Thanks,
Ryan
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Offline oleweatherfan

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Re: Damaged display
« Reply #2 on: November 13, 2012, 04:47:40 PM »
Quote from: Rhino on November 13, 2012, 11:29:03 AM
I'm sorry to hear you had a bad experience with our customer support folks- I know all of them personally and I can tell you they do a pretty good job taking care of customers. Products do get damaged during shipping occasionally, and when that happens we need to make sure it is actually damaged and we need to determine if it is in fact something that was damaged during shipping or a manufacturing defect. You should receive a replacement in this scenario, which I believe is already in progress- so please let me know what else can be done to make your experience with AcuRite products better.

Thanks,
Ryan
Well actually instead of going through all the trouble and everything I would have to do to send it back I tried myself to fix it I thought we'll I could solder the USB port back onto the board myself but I had no luck doing so! So I'm stuck with it now just using it as regular display! I bought it solely to hook up to PC cause it looks like the bridge is not coming out anytime soon. So now I'm still without PC connection because I received a broke display. So now I have a $40 display for $80!!
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Offline Rhino

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Re: Damaged display
« Reply #3 on: November 14, 2012, 04:23:28 PM »
If you have registered your product on www.Acu-Rite.com, and your product is still under warranty- it WILL be replaced. I would suggest you call customer support again and get a replacement.

Alternatively, send me a PM with your contact info and I will be happy to work directly with customer support folks to get in touch with you and get this taken care of. I promise you that folks at AcuRite are 100% committed to creating and supporting quality products.

Again, I apologize that you had a bad experience with AcuRite Customer Support- we will make it right!

Thanks,
Ryan
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Offline oleweatherfan

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Re: Damaged display
« Reply #4 on: November 14, 2012, 07:07:43 PM »
Quote from: Rhino on November 14, 2012, 04:23:28 PM
If you have registered your product on www.Acu-Rite.com, and your product is still under warranty- it WILL be replaced. I would suggest you call customer support again and get a replacement.

Alternatively, send me a PM with your contact info and I will be happy to work directly with customer support folks to get in touch with you and get this taken care of. I promise you that folks at AcuRite are 100% committed to creating and supporting quality products.

Again, I apologize that you had a bad experience with AcuRite Customer Support- we will make it right!


Hey Rhino yes I've already registered it. Its only been ordered 12 days and ive had it 5. I've sent you a PM with my email so what should I look for now? Thanks for your help!
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Offline Rhino

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Re: Damaged display
« Reply #5 on: November 15, 2012, 12:40:40 AM »
Someone from AcuRite Customer Support will be contacting you to make arrangements, I will check with staff tomorrow to follow up. No worries!
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Offline oleweatherfan

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Re: Damaged display
« Reply #6 on: November 15, 2012, 09:39:14 AM »
Quote from: Rhino on November 15, 2012, 12:40:40 AM
Someone from AcuRite Customer Support will be contacting you to make arrangements, I will check with staff tomorrow to follow up. No worries!
Thank you!
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Offline oleweatherfan

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Re: Damaged display
« Reply #7 on: November 15, 2012, 02:15:42 PM »
Quote from: Rhino on November 15, 2012, 12:40:40 AM
Someone from AcuRite Customer Support will be contacting you to make arrangements, I will check with staff tomorrow to follow up. No worries!
Hey Rhino have you had any luck today with my situation?
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Offline oleweatherfan

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Re: Damaged display
« Reply #8 on: November 15, 2012, 05:39:22 PM »
Hey Rhino I never received a email from customer support today. Did you find out anything?
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Offline Rhino

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Re: Damaged display
« Reply #9 on: November 15, 2012, 10:27:58 PM »
I spoke with Customer Support- they will be contacting you- was a busy day preparing for launch of Acu-Link Internet Bridge!

I was told your new display is already on it's way, so it will mostly be a follow up.

Thanks,
Ryan
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Offline oleweatherfan

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Re: Damaged display
« Reply #10 on: November 16, 2012, 07:37:47 AM »
Quote from: Rhino on November 15, 2012, 10:27:58 PM
I spoke with Customer Support- they will be contacting you- was a busy day preparing for launch of Acu-Link Internet Bridge!

I was told your new display is already on it's way, so it will mostly be a follow up.

Thanks,
Ryan
Thank you again very much for your help
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