Yea, I'm not that happy with them. The product works fine but the customer is kinda left out of the loop unless you go spend time at their forum.
Several things I think the product needs:
1. The ability to autostart the ftp publishing process.
2. The ability to automatically check for updates
3. More flexibility in the placefile process.
4. The ability to load multiple sites on startup using (potentially) different placefile settings.
5. The ability that when you upload data to your website, to do it in such a way so that a mouseover would pop-up an info box just like it does from the application