I have a middle man. What an absolute pain. Thank you for pointing me to the long thread. I am very disappointed in Davis - what a silly move. If you are outside of the USA you really are a 2nd class customer, pity. The loggers are a fortune (as is all DI kit) here. What do I need to ensure the new one has to avoid this issue?
The "move" and "issue" apply world-wide, so in this case you are not a "2nd class customer" - you would have the same problem if you were in the USA and had moved your old logger to your new VP2. Feel free to be disappointed in Davis, of course - but please don't incorrectly attribute the problem.
And, as I said, I'm ignoring the apparent fact that you are using Davis equipment with frequencies that are illegal where you live. I understand why.
Now - what to do? I suggest having your "middle man" contact Davis, act as if he is you, and describe the situation - "Purchased a VP2 but my Davis logger that I purchased with my Vue, does not work". Request that Davis exchange the logger.
We do not know what Davis' policy is, but are hoping they will do the exchange, since the "problem" is "their fault".
Your middle man can handle the exchange for you, of course. [You are fortunate to have a person to do that]
If Davis does exchange the logger, then you should be willing to say "Davis provides great support", rather than criticizing their policies.