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When I had similar issues they advised to reformat the USB plug, or replace it.And that has worked for me.Enjoy,Paul
Hello Paul, Thanks for your email. The only fix we have currently is the formatting of the USB drive. You could try a replacement drive if you have one available. If you log into the RIPE Atlas page here you can set your notifications to alert you sooner if you would prefer: https://atlas.ripe.net/probes/#!tab-mine If you have any further questions, please let me know Kind Regards, Alastair Strachan RIPE NCC Customer Satisfaction Survey Tell us about your customer services experience by filling out the anonymous, three-question RIPE NCC customer satisfaction survey: https://www.ripe.net/contact/survey/satisfaction-cs/ On Fri Oct 21 19:23:52 2016, paul@komokaweather.com wrote:Hi,This is the 4th time it has failed in the last few months. I have again followed Alastair Strachan's suggestion for reformatting the USB and possibly it is back working again? I do not regularly check the website to see if it is reporting so up to a week before I am notified and realize it is not. Is there a more permanent fix? Thanks,Paul------- Original Message --------Subject: Your RIPE Atlas Probe (ID: 26948) is not connected to our networkFrom: RIPE Atlas < atlas@ripe.net (mailto:atlas@ripe.net)>Date: Thu, October 20, 2016 2:40 amTo: paul@komokaweather.com (mailto:paul@komokaweather.com) Dear RIPE Atlas probe host,Thank you for participating in RIPE Atlas!We have noticed that your probe (#26948 with description KomokaWeather) is not connected to our infrastructure and has been disconnected since 2016-10-13 05:45 UTC.Could you please check whether everything is set up correctly on your side?You may be able to find more information about the possible cause of the problem here: https://atlas.ripe.net/probes/26948/#!tab-statusIf you believe everything is correctly set up and your probe is still reported as disconnected after 24 hours when you log in at https://atlas.ripe.net, please contact us at atlas@ripe.netBest regards,RIPE Atlas TeamHello Paul. Thanks for your email. The best thing to do in this instance is: - Power off the RIPE Atlas Probe - Remove the USB stick - Power on the tp-link and connect it to the network - Wait for 5 minutes - Insert the USB stick while the RIPE Atlas Probe is powered. Please let me know if this doesn't work and the probe is still not working correctly. If you have any further questions, please let me know Kind Regards, RIPE Atlas Team
My unit died on me several months ago. I tried all of the normal things of reformatting the USB drive. I even went as far as ordering a special brand (don't remember which one at the moment) that had been recommended by someone here in this forum. None of them helped so I broke-down and and sent the RIPE ATLAS folks an email asking for help. They too asked that I try the same fixes and I told them none worked. So, in the end, they sent me a new RIPE ATLAS unit along with a brand new USB card. I plugged it in and it immediately came to life. I did have to register the new unit and then deactivate my old one with a new ID. I still get monthly status reports for both of them and the old one still shows as not reporting.Go to the RIPE ATLAS website by this link: https://atlas.ripe.net/probes/32849/. Note: change the probe # to whatever your device is registered with. You'll have to log-in to see all of the details of your probe and to contact support.
Just a update. I got my new probe today. Just got it going. time will tell what it does.
Quote from: Fox_Of_The_Wind on February 21, 2018, 06:31:29 PMJust a update. I got my new probe today. Just got it going. time will tell what it does.Still the same one ?
Dear Paul xxxxxxx, This is your monthly availability report for probe 26948 (KomokaWeather). Calculation interval : 2018-10-01 00:00:00 - 2018-11-01 00:00:00 Total Connected Time : 30d 23:42 Total Disconnected Time : 0d 00:17 Total Availability : 99.96% +------------------+---------------------+---------------+-----------------------+ | Disconnected for | Connected at (UTC) | Connected for | Disconnected at (UTC) | +------------------+---------------------+---------------+-----------------------+ | - | 2018-10-01 00:00:00 | 0d 09:38 | 2018-10-01 09:38:24 | | 0d 00:02 | 2018-10-01 09:40:25 | 1d 05:19 | 2018-10-02 14:59:46 | | 0d 00:01 | 2018-10-02 15:01:20 | 7d 09:47 | 2018-10-10 00:48:45 | | 0d 00:00 | 2018-10-10 00:49:25 | 0d 00:14 | 2018-10-10 01:03:48 | | 0d 00:00 | 2018-10-10 01:04:32 | 0d 00:09 | 2018-10-10 01:14:25 | | 0d 00:02 | 2018-10-10 01:16:38 | 6d 12:40 | 2018-10-16 13:57:08 | | 0d 00:02 | 2018-10-16 13:59:13 | 2d 03:32 | 2018-10-18 17:31:54 | | 0d 00:01 | 2018-10-18 17:33:24 | 6d 23:59 | 2018-10-25 17:32:44 | | 0d 00:03 | 2018-10-25 17:36:17 | 0d 00:58 | 2018-10-25 18:35:09 | | 0d 00:01 | 2018-10-25 18:36:39 | 4d 08:33 | 2018-10-30 03:10:16 | | 0d 00:01 | 2018-10-30 03:12:14 | 1d 20:47 | Still connected | +------------------+---------------------+---------------+-----------------------+ This is an automatically generated email from RIPE Atlas. It was sent to you because you asked to receive reports about probe availability. If you would like to change this, or disable this reporting altogether, please go to https://atlas.ripe.net/probes/26948/, click the "Edit" button next to "Notifications", and use the form there to define what you want. Kind regards, RIPE Atlas Team
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