What was wrong with your Access? Mine is malfunctioning and they refuse to honor their warranty.
Well your Access warranty was refused because they probably believe that the ghost rainfall anomaly you are experiencing is either something their engineers are still looking into to determine the cause, or they know the cause and it can be corrected with a future firmware update. Or maybe they have identified a manufacturing problem and they don't have newer replacement stock available in the supply chain yet....as it would be pointless to just replace the Access for another one that suffers from the same possible design problem.
Lastly if you are a dissatisfied customer and just want your money back you should look at the buyer protections and benefits that your credit card company offers. If you didn't use a credit card with these protections then may this serve as a tip for your next purchase. Different credit cards offer different benefits...if you have good credit you can qualify and get these protections for free on any purchase. Things like 90 days accidental protection or buyer satisfaction, added year of of warranty...etc.
Here is what Acurite knows about the erroneous rainfall data being generated via the Access:
.."
Unfortunately, we are not replacing the Access for erroneous data being recorded, as it could be from the access, the sensor or an issue with the sire itself."...
and some more info from customer service:
Do you have an estimate of how long until you figure out what is going on with the erroneous rainfall data and the intermittent signal strength?
"
I, unfortunately, do not."
Can you tell me how widespread this erroneous rainfall data is with the Access?
"
I do not know the Specificl But I have had a few cases come in with the same issue, We have sent each case for review"
So Acurite says they do not know the cause of the problem, that it could in fact be a malfunctioning Access, and that they have no idea how or when they will resolve the issue with customers who are having these problems.
BTW, now my Access is constantly losing signal strength for no reason. Nothing has changed in my setup. The Acurite 6058 color display works perfectly and records rainfall perfectly.
I don't think it would be pointless for Acurite to replace my Access for a new one as this would at least confirm or refute the cause of the problem. And since they seem to claim that they don't know what the problem is and that the problem may in fact be a faulty unit, they should willingly send a new Access under warranty.
