Author Topic: WU - Let us know your issues  (Read 36952 times)

0 Members and 1 Guest are viewing this topic.

Offline joegr

  • Member
  • *
  • Posts: 36
Re: WU - Let us know your issues
« Reply #475 on: April 11, 2018, 11:52:19 AM »
My history graph is updating every 3 minutes, and sometimes every minute this afternoon. Those guys must still be trying to make things better, at least in some ways?

They fixed it, back to every five or six minutes.

Offline TJHuot

  • Member
  • *
  • Posts: 7
Re: WU - Let us know your issues
« Reply #476 on: April 12, 2018, 09:28:05 AM »
I will let you know my issues once again. My station is KMDCATON5. I have been contributing data since 2006. This station since 2010. Previously I was uploading from Santa Fe, NM station KMDSANTA14.

1. The database for my station is corrupt. I asked months ago to get this fixed. Nothing has been done. The problem has gotten worse since then as I was reviewing my data and found 90+ degree days starting in January, when the problem started, then coming out of nowhere March 1 and then again April 1. Also false precipitation was logged on those same days. This would be bad enough, but I can no longer delete the bad records. Editing, by removing records no longer works. You can delete a bad record, but it comes right back.

2. Favorite stations. They come and go like the wind. The edit favorite section on the web does not function correctly. I wanted to watch Fairbanks, AK during the winter, but now I can no longer delete it from favorites.

I must ask this question. What happened to this site? It used to be excellent. Everything that I have reported here has been a feature for years but is now broken. Will anything ever get done to bring this back to the excellent quality it once was?

Offline Mtnviper

  • Member
  • *
  • Posts: 20
Re: WU - Let us know your issues
« Reply #477 on: April 12, 2018, 02:54:17 PM »
Good luck with your issues.  They (WU) don't respond anymore.  Last reply was January 19th.  Worst customer service.
« Last Edit: April 12, 2018, 03:00:57 PM by Mtnviper »

Offline joegr

  • Member
  • *
  • Posts: 36
Re: WU - Let us know your issues
« Reply #478 on: April 12, 2018, 03:16:03 PM »
Good luck with your issues.  They (WU) don't respond anymore.  Last reply was January 19th.  Worst customer service.

I'm pretty sure that AcuRite is still worse than WU on that...

Offline Intheswamp

  • Early on one frosty morn'...
  • Forecaster
  • *****
  • Posts: 1299
  • Sure...I know enough to be dangerous, now.
    • Beeweather
Re: WU - Let us know your issues
« Reply #479 on: April 13, 2018, 08:28:49 AM »
Good luck with your issues.  They (WU) don't respond anymore.  Last reply was January 19th.  Worst customer service.
Well, maybe they're not responding to posts here or maybe not even monitoring the forum anymore but apparently they are continuing to work on things.  I'll give them a UU for that.  Something tells me, though, that they are checking the forum occasionally.  My webcam's (re)authorization is still "pending" on the website, but it's only been two or three days.  As I've said before, I'll send the information and they can do with it as they will.  When I see it not being used and that it's a dead horse I'll end my uploads to them.  Until them I'll keep pushing it their way for them to use to "fix" WU.  No skin off of my nose. ;)

Davis VP2, v3.12
Cumulus v1.9.4  Build 1079
WU - KALRUTLE2 // PWS - BEEWEATHER // CWOP - EW2927 // Weather-Cam
Today's weather beats no weather at all!

Offline Notoriousnick

  • Member
  • *
  • Posts: 22
  • Weathering the changes ...
Re: WU - Let us know your issues
« Reply #480 on: May 01, 2018, 07:52:19 PM »
Hi All,

Being a newbie, I've put up an FO WH-2900 [same hardware as AW WS-2902] two days ago.

While the connection to Weathercloud hasn't missed a beat, the connection to WU is very intermittent: so far my station appears to report twice a day for several minutes running, but that's it.

While I know that no one has a crystal ball with which to diagnose the issue  :grin: is it likely that this is a problem on the WU side of things and that I should just wait?

Thanks for any input!

Cheers,
Nicholas
Fine Offset WH-2900 [aka AW WS-2902]



Weathercloud: https://app.weathercloud.net/d4288246333

Offline Notoriousnick

  • Member
  • *
  • Posts: 22
  • Weathering the changes ...
Re: WU - Let us know your issues
« Reply #481 on: May 04, 2018, 08:43:53 AM »
So that no one lies awake at night wondering what the solution is to my problem - I've found it!

Firmware update through WSTools/AmbientTool for my FO WH-2900 (equivalent to AW WS-2902 - AW version is not available in Australia).

Mind you, I learned all sorts of other interesting things investigating all these blind alleys  #-o :lol:

In any case, all happy now that WU is working!
« Last Edit: May 04, 2018, 09:05:52 AM by Notoriousnick »
Fine Offset WH-2900 [aka AW WS-2902]



Weathercloud: https://app.weathercloud.net/d4288246333

Offline Intheswamp

  • Early on one frosty morn'...
  • Forecaster
  • *****
  • Posts: 1299
  • Sure...I know enough to be dangerous, now.
    • Beeweather
Re: WU - Let us know your issues
« Reply #482 on: May 05, 2018, 08:36:23 AM »
 UUCongratulations!!!  I'm happy you got it squared away!!!

I would have told you how to fix it...but I didn't have a clue.  ;)

Enjoy!
Ed

Davis VP2, v3.12
Cumulus v1.9.4  Build 1079
WU - KALRUTLE2 // PWS - BEEWEATHER // CWOP - EW2927 // Weather-Cam
Today's weather beats no weather at all!

Offline Notoriousnick

  • Member
  • *
  • Posts: 22
  • Weathering the changes ...
Re: WU - Let us know your issues
« Reply #483 on: May 05, 2018, 08:41:10 AM »
I would have told you how to fix it...but I didn't have a clue.  ;)

 :lol: :lol: :lol:
Fine Offset WH-2900 [aka AW WS-2902]



Weathercloud: https://app.weathercloud.net/d4288246333

Offline blakamin

  • Member
  • *
  • Posts: 13
Re: WU - Let us know your issues
« Reply #484 on: May 08, 2018, 02:57:03 AM »
So that no one lies awake at night wondering what the solution is to my problem - I've found it!

Firmware update through WSTools/AmbientTool for my FO WH-2900


In any case, all happy now that WU is working!

Lucky you.. the moment mine connected to weathercloud, all data to WU seemed to stop (already had the fw upgrade) ](*,)

BTW, my station ID is 1 above yours. :)

Offline Notoriousnick

  • Member
  • *
  • Posts: 22
  • Weathering the changes ...
Re: WU - Let us know your issues
« Reply #485 on: May 08, 2018, 04:08:59 AM »
BTW, my station ID is 1 above yours. :)

Welcome to the club  :grin:

I upgraded the firmware to v1.1.4 using the AmbientTool app. Is that what you did?

Sounds like you might have to fiddle about a bit to work out what is going on!

Can be frustrating ...
Fine Offset WH-2900 [aka AW WS-2902]



Weathercloud: https://app.weathercloud.net/d4288246333

Offline blakamin

  • Member
  • *
  • Posts: 13
Re: WU - Let us know your issues
« Reply #486 on: May 08, 2018, 04:15:40 AM »
BTW, my station ID is 1 above yours. :)

Welcome to the club  :grin:

I upgraded the firmware to v1.1.4 using the AmbientTool app. Is that what you did?

Sounds like you might have to fiddle about a bit to work out what is going on!

Can be frustrating ...

My firmware is 1.2.0... #-o
Using AmbientTool... WS Tool wouldn't connect at all.

Offline Notoriousnick

  • Member
  • *
  • Posts: 22
  • Weathering the changes ...
Re: WU - Let us know your issues
« Reply #487 on: May 08, 2018, 04:28:46 AM »
My firmware is 1.2.0... #-o
Using AmbientTool... WS Tool wouldn't connect at all.

AmbientTool should offer an firmware upgrade on the page that has your monitor details. I didn't have much luck with WSTools either  :-(

I'll check to see when you are up and running  :grin:
Fine Offset WH-2900 [aka AW WS-2902]



Weathercloud: https://app.weathercloud.net/d4288246333

Offline blakamin

  • Member
  • *
  • Posts: 13
Re: WU - Let us know your issues
« Reply #488 on: May 08, 2018, 04:41:35 AM »
It does, but 1.2.0 is higher than 1.1.4

Offline Notoriousnick

  • Member
  • *
  • Posts: 22
  • Weathering the changes ...
Re: WU - Let us know your issues
« Reply #489 on: May 08, 2018, 04:44:36 AM »
It does, but 1.2.0 is higher than 1.1.4

Yeah, you'd think so, but 1.1.4 is actually the higher version. 'Upgrade' to 1.1.4 and all will be well! That's what I did - 1.2.0 wasn't working for me - I had the same problem with WU that you are having now. My station works perfectly with 1.1.4.
Fine Offset WH-2900 [aka AW WS-2902]



Weathercloud: https://app.weathercloud.net/d4288246333

Offline blakamin

  • Member
  • *
  • Posts: 13
Re: WU - Let us know your issues
« Reply #490 on: May 08, 2018, 04:46:44 AM »
How did you get it to do the upgrade? Anything I click on just takes me to the WU setup page

Offline Notoriousnick

  • Member
  • *
  • Posts: 22
  • Weathering the changes ...
Re: WU - Let us know your issues
« Reply #491 on: May 08, 2018, 04:54:29 AM »
How did you get it to do the upgrade? Anything I click on just takes me to the WU setup page

If the last line that is in a different colour says 'Upgrade Firmware:-' without mentioning v1.1.4, then tapping that will take you to the setup page. If however it says something like 'Upgrade Firmware:- v1.1.4', then the update is available and you should be able to update by tapping that line.

I don't think the update was available to me originally, so don't know why it appeared when it did.
Fine Offset WH-2900 [aka AW WS-2902]



Weathercloud: https://app.weathercloud.net/d4288246333

Offline blakamin

  • Member
  • *
  • Posts: 13
Re: WU - Let us know your issues
« Reply #492 on: May 08, 2018, 04:56:10 AM »
trying to click on that, it just takes me to the WU setup :(
Will randomly press everywhere until it works .

Offline Notoriousnick

  • Member
  • *
  • Posts: 22
  • Weathering the changes ...
Re: WU - Let us know your issues
« Reply #493 on: May 08, 2018, 04:57:55 AM »
trying to click on that, it just takes me to the WU setup :(
Will randomly press everywhere until it works .

What exactly does the last line say?
Fine Offset WH-2900 [aka AW WS-2902]



Weathercloud: https://app.weathercloud.net/d4288246333

Offline blakamin

  • Member
  • *
  • Posts: 13
Re: WU - Let us know your issues
« Reply #494 on: May 08, 2018, 04:59:35 AM »
Can't tell  right now.. it currently says "Upload" at thee top and a spinning circle... How long does a FW upgrade take?

Offline Notoriousnick

  • Member
  • *
  • Posts: 22
  • Weathering the changes ...
Re: WU - Let us know your issues
« Reply #495 on: May 08, 2018, 05:00:51 AM »
Can't tell  right now.. it currently says "Upload" at thee top and a spinning circle... How long does a FW upgrade take?

Can't remember, maybe a couple of minutes. Looks like a good sign though!
Fine Offset WH-2900 [aka AW WS-2902]



Weathercloud: https://app.weathercloud.net/d4288246333

Offline blakamin

  • Member
  • *
  • Posts: 13
Re: WU - Let us know your issues
« Reply #496 on: May 08, 2018, 05:03:00 AM »
Lol, fingers crossed, but it's still doing it.. does the panel do anything when it upgrades?

Offline Notoriousnick

  • Member
  • *
  • Posts: 22
  • Weathering the changes ...
Re: WU - Let us know your issues
« Reply #497 on: May 08, 2018, 05:04:28 AM »
Lol, fingers crossed, but it's still doing it.. does the panel do anything when it upgrades?

No. The panel didn't do anything. It just all suddenly worked with WU, which I wasn't expecting.
Fine Offset WH-2900 [aka AW WS-2902]



Weathercloud: https://app.weathercloud.net/d4288246333

Offline blakamin

  • Member
  • *
  • Posts: 13
Re: WU - Let us know your issues
« Reply #498 on: May 08, 2018, 05:08:19 AM »
Ok, that failed.. I have

upgrade firmware: 1.1.4

in blue but clicking anywhere just  takes me to a "weather server" page.

Offline Notoriousnick

  • Member
  • *
  • Posts: 22
  • Weathering the changes ...
Re: WU - Let us know your issues
« Reply #499 on: May 08, 2018, 05:16:44 AM »
...and on the line above that it has that you are still on firmware 1.2.0?

Maybe try again. Close app, restart it. App might be hauling firmware off internet, so your connection to internet on phone would need to be OK I suspect.

If you can do what you did again, it should (hopefully) eventually work. The principle is correct at least.
Fine Offset WH-2900 [aka AW WS-2902]



Weathercloud: https://app.weathercloud.net/d4288246333

 

anything