Aloha everyone,
Got a WS-2812U-IT from Costco for Christmas. I've installed and uninstalled the software everyday since 12.28. No luck.
Software installs without errors, but does not work when I click on HeavyWeather Pro WS 2800 Icon. My computer sees the USB wireless device in both a USB port on board and a external powered USB hub no problem.
I have contacted Lacrosse via email three times, with all three inquires asking about the software working with Windows 7. I've only had one response. Lacrosse said it must be my hard drive having a problem, response pasted below:
"Thank you for your email. With regard to the USB device, this shoiuld be plugged in directly to a USB port, without hubs or extensions. With regard to the program not opening, please remove all files folders that are related to the Heavy Weather software and unistall the program. Then, please run a system deffragmentation and cleanup before rebooting your PC and installing again. If the problem continues, please consult a PC technician as this would indicate a problem in the hard drive. Thanks again."
Although I would not consider this the best response I waited a couple days and responded back via email and also left them a voice mail after being on hold for 35 minutes, (I was working on other items while waiting...)
Anyone had a similar issue and had success resolving?
Other than the software not working everything else works fine.
Just for fun, our current wind chill here is 74 degrees.