Topic: WU - Let us know your issues

[konz]

For a little history...https://en.wikipedia.org/wiki/Weather_Underground_%28weather_service%29

There are also other sites to upload data:

PWSWeather.com (very consistent uploads, few drops).
Weathercloud.net (nice-looking display).

[ConligWX]

For a little history...https://en.wikipedia.org/wiki/Weather_Underground_(weather_service)

There are also other sites to upload data:

PWSWeather.com (very consistent uploads, few drops).
Weathercloud.net (ha...looks like it's down at the moment).

yep plenty of other sites to take our data. personally I'm uploading to:

Twitter, WU, PWS, Met Office, Weatherbug, APRS/CWOP, Awekas, WeatherCloud and my own website.

[PaulMy]

yep plenty of other sites to take our data. personally I'm uploading to:

Twitter, WU, PWS, Met Office, Weatherbug, APRS/CWOP, Awekas, WeatherCloud and my own website.

The same here, but none as comprehensive and additional features as WU, albeit currently in a weakened condition.

We will enjoy again!
Paul

[CNYWeather]

I'd like to have my webcam show with my station. I have 2 active webcams with WU.
Tried numerous time to associate them with my station page. That's all for me.

[TJHuot]

None of mine are resolved. Erroneous data. Ads on site. Am I in the right place?

[HeloMech]

Your frustration is shared. However it’s only been 6 days since Sean and his little team of minutemen(women) have even started looking for the swamp drain. I for one am really encouraged that initiative is being taken proactively. It’s more than I’ve seen for a very long time. (Sean/Ben, if you’re listening, we greatly appreciate your efforts and will help in any way you need us.)

Proactively?  if you say so.  funny how we have endured months of these outages - what were they Proactively doing then?

I'm glad there is an "announced" team in place to try and fix all these issues. However, why did it take so long (months) for someone from WU to actually acknowledge users issues and concerns and "setup" a way to try to resolve these issues.  Surely Major Incidents should be managed higher up the chain of command and get things in motion.  Yet we seen hardly any indication WU was actually doing anything. 

Seriously the buck lies at IBM and WU's feet, My guess is the support and administration teams were either not technical enough to keep the clogs turning smoothly or daily checks/procedures and monitors were not followed to the letter, resulting in failures which impacted on all services to the extent someone high up got involved.

I wonder if they will learn by their mistakes? History tells us, Humans always have short memories

It isn't nearly as bad in this forum as it is out on the web. https://www.sitejabber.com/reviews/wunderground.com#reviews is just one example.   I truly hope that they can get it turned around, but the damage may have already been done. It is way easier to keep a customer then to win one back.   Their involvement here and the Trello board are encouraging and my best wishes to the team.   I just have to learn to be more patient.  Not one of my stronger points.   

[shakasha]

My stations have been connected and the graphs show the stats for a week or two, so I know their databases have my data. It has been a few painful weeks of issues and at one point I was saddened to think all was gone. But I am chillin' and expect that things will come around. In a few months, this will be a technical nightmarish memory. In a few years, it won't be a big deal.

I hope I am right, but tend to think I am.

If not, maybe a "Go Fund Me" and I'll do WU myself (with a team).

 

[zackdog]

I'd like to have my webcam show with my station. I have 2 active webcams with WU.
Tried numerous time to associate them with my station page. That's all for me.

Try going to your profile, then My Webcams.  If they are active, click on edit.  It will bring up signup page all filled out, scroll down toward the bottom andput your WS ID in the box under "Associate with PWS" see below.

 [ You are not allowed to view attachments ]

Don't know if it will work now, but worked for me.

Mark

[konz]

It isn't nearly as bad in this forum as it is out on the web. https://www.sitejabber.com/reviews/wunderground.com#reviews is just one example.   I truly hope that they can get it turned around, but the damage may have already been done. It is way easier to keep a customer then to win one back.   Their involvement here and the Trello board are encouraging and my best wishes to the team.   I just have to learn to be more patient.  Not one of my stronger points.   

Wow.  Ya...those comments are brutal.  What do you expect though?...there is (still) no contacting support, you never know what was going on with the site or features, things disappear or quit working without warning, and when you were able to contact someone they blamed the user .  The site is still salvageable, but it's going to take some planning. 

Losing confidence...not sure they can swing it.  Only they know.

[nincehelser]

I'd like to have my webcam show with my station. I have 2 active webcams with WU.
Tried numerous time to associate them with my station page. That's all for me.

Try going to your profile, then My Webcams.  If they are active, click on edit.  It will bring up signup page all filled out, scroll down toward the bottom andput your WS ID in the box under "Associate with PWS" see below.

 [ You are not allowed to view attachments ]

Don't know if it will work now, but worked for me.

Mark

IT WORKS!   

Thanks!

[PraveenC31]

Got this mail from WU today:

Hello,

There's currently an issue with the PWS dashboard populating summary data. We're working to resolve the problem with a site update. Due to a backlog of current requests, it may take a week or two, but we will fix it.
Thank you,
William
Wunderground Support

[CNYWeather]

I'd like to have my webcam show with my station. I have 2 active webcams with WU.
Tried numerous time to associate them with my station page. That's all for me.

Try going to your profile, then My Webcams.  If they are active, click on edit.  It will bring up signup page all filled out, scroll down toward the bottom andput your WS ID in the box under "Associate with PWS" see below.

 [ You are not allowed to view attachments ]

Don't know if it will work now, but worked for me.

Mark

IT WORKS!   

Thanks!

I've tried it in Chrome, Edge, IE & Firefox without it saving it.

[ValentineWeather]

Got this mail from WU today:

Hello,

There's currently an issue with the PWS dashboard populating summary data. We're working to resolve the problem with a site update. Due to a backlog of current requests, it may take a week or two, but we will fix it.
Thank you,
William
Wunderground Support

William is still there, interesting.

Been like this for few days now.

As far as keeping image attached to assigned station, I was having issues with this a year ago. It would attach for a day or so then disappear.

[nincehelser]

FYI- I'm using Chrome on Windows.

Interesting to note, if you go back and try to edit the station page again and "save", even without changing anything, you will lose the webcam association.

Going back to the edit the webcam page, re-setting the association, and pressing "save", fixes things again.

So this fix seems to work (at least for me), but only to the point where you try to edit anything else for the station, then you lose your webcam association again.

[Glenn]

I'm having an issue where my summary tables aren't populating.

I'm also seeing some gaps in my data reporting. On myacurite, for my CT station, data is being sent every 5 minutes. I'm showing a number of 10 minute data intervals on my WU Station for the CT location.

Thanks again WU for being here to address the forum.

[azkiwi]

KAZMARIC2

I've been following this thread and see that most issues concern either WebCams or access to / upload of data.

My issue is a little different.  My area is a 'bedroom' community in the desert, about 40 or so miles south of Phoenix.  My station is shielded in a Stevenson Shield.    The operation and readings of the 'Production Station'  have been validated through on-site comparison against the Chandler Airport readings, and I've run a borrowed VP unit (From staff at Arizona State),  My figures - Temp, within a degree, test range 40F to 98F, Humidity within 1.2%. range from 22% - 33% (Not much higher possible in Desert at that time).

I'm about 150 yards from the desert on the west side - limited civilization west for about 40 miles.   That's the back ground.

For a long time, there were only 4-5 stations out here, now there are 30 or more, about 20+ actively reporting. 

With the growth of stations, many (most?) do not follow good weather practices. I've seen several mounted on the SE-S side of eaves and houses, where they get full sun.  I can even tell what time the sun rises, I see their reported Temps spike 10 degrees or more in  20-30 minutes -direct sun temps, not correct ambient temps. 

You get the idea.  I'm very often dismissed from the displayable stations because I'm the outlier. I tried working with support in years past - I usually got a curt response about 'certify your station'.  I didn't. I just cut my reporting down to once per hour.

My current playland setup is 5 systems.

1 -LaCrosse - Current reading 32.5F, 55%
2 - Lacrosse - Current reading 33.0F, 56%
3 - Davis - Current Reading 32.5F, 56%
4 - Oregon Scientific - Current Reading 33.0F, 57%
5 - 1 Wire Homebuilt - Current Reading  33.0F 56%

These 5 testbeds are all housed in the same S-Shield, so they all read in a common area. Their closeness in readings, and the tracking I've done with KCHD and ASU satisy my need for accurate data collection at my site.

So, the question really is I suppose, is any form of validation going to be implemented a la CWOP to minimally ensure data validity?

Add-on --
CWOP - I often get the red X for my RH readings. Over the past decade I'm worked with various members and NOAA people and we've determined these to be influenced by micro-climate and distance from other CWOP stations 15 -22 miles, mostly urban. I'm happy, They're Happy.


Thanks for reading my ramble--

Ken

[Felix1]

Weather Underground's 'William' is still around and sporadically sending out responses to user queries? Wow, maybe the site will recover after all.

[n4khq]

Just an FYI, KGADAHLO8, Early this morning the stick man was telling me my webcam was not sending photos. About noon the webcam stared working and it’s about 30 minutes slow on updates. The stick man moved over to my PWS telling me my weather station had not reported in 17 hours. That is not the case, I was seeing less than a minute old data this morning. No data was showing. Now it says not reporting in 19 hours but I have summary data for the first time in weeks.

[ocala]

Ken I doubt there will ever be any type of validation from WU.
Other then visiting each station to determine if siting criteria is meant there is nothing other then the data itself to determine if it's correct. There is no program, algorithm, etc that can do this. 
The fact that you know you have gone the extra mile in making sure your unit is sited properly is all you need to be concerned with.
Oh, I forgot to mention. You do get a gold star if your data is deemed correct..

[VaJim]

my webcam is still a no go...??

[Northwoodsman]

My recent issue with WU is missing monthly summary data.  What I like to periodically do during any one month is use the "download" button on the top right of the tabular data when I change it to monthly summary.  I then cut and past the resulting CSV data into a text file then import that text file into an Excel spreadsheet.  In the copied CSV file below, you can see that Jan. 9th and 10th are missing and then nothing since Jan 17th.  Hoping they will fix this as this was the only way to get my data into my Excel spreadsheet.

Date,TemperatureHighF,TemperatureAvgF,TemperatureLowF,DewpointHighF,DewpointAvgF,DewpointLowF,HumidityHigh,HumidityAvg,HumidityLow,PressureMaxIn,PressureMinIn,WindSpeedMaxMPH,WindSpeedAvgMPH,GustSpeedMaxMPH,PrecipitationSumIn
 2017-12-24,32.2,26.8,21.3,30.7,23.9,17.8,94,89,80,30.27,29.89,0,0,3,0.00
 2017-12-25,29.3,23.2,17.1,25.8,18.0,12.1,92,87,79,30.09,29.59,1,0,1,0.00
 2017-12-26,19.7,13.2,6.6,12.0,6.6,0.1,82,71,58,30.40,30.09,1,0,4,0.00
 2017-12-27,13.7,4.8,-4.1,2.7,-2.1,-9.0,88,76,59,30.48,30.40,1,0,3,0.00
 2017-12-28,2.3,-2.6,-7.4,-6.8,-9.9,-14.3,83,71,62,30.43,30.32,2,0,4,0.00
 2017-12-29,4.1,-3.5,-11.2,-1.2,-8.6,-15.2,83,78,69,30.38,30.17,1,0,2,0.00
 2017-12-30,10.4,2.2,-5.9,3.8,-4.1,-11.0,90,78,60,30.19,29.98,0,0,2,0.00
 2017-12-31,4.9,-1.0,-6.9,-3.6,-7.4,-14.1,89,73,59,30.25,29.99,2,0,7,0.00
 2018-1-1,4.0,-2.7,-9.4,-6.9,-11.6,-15.7,78,68,57,30.31,30.22,1,0,4,0.00
 2018-1-2,10.3,0.4,-9.5,2.3,-6.5,-13.3,89,75,55,30.37,30.24,1,0,4,0.00
 2018-1-3,24.8,13.1,1.5,11.9,5.5,-1.3,89,76,52,30.35,30.18,1,0,3,0.00
 2018-1-4,27.3,15.0,2.8,25.5,13.5,0.0,93,88,74,30.17,28.99,3,1,5,0.00
 2018-1-5,11.9,3.3,-5.2,4.5,-3.3,-14.0,79,70,64,29.72,29.32,3,2,8,0.00
 2018-1-6,3.9,-2.0,-7.9,-7.3,-12.0,-16.9,67,63,56,30.31,29.72,2,1,8,0.00
 2018-1-7,10.2,-0.7,-11.5,-3.5,-12.3,-18.3,72,60,41,30.53,30.31,1,0,1,0.00
 2018-1-8,29.5,21.5,13.4,23.1,12.0,4.1,86,63,49,30.22,29.96,1,0,1,0.00
 2018-1-11,43.0,34.9,28.8,39.1,32.6,21.7,93,86,78,30.40,30.24,0,0,0,0.07
 2018-1-12,56.0,48.9,46.8,49.9,47.8,45.7,96,96,96,30.05,29.63,0,0,0,0.62
 2018-1-13,55.5,33.8,12.2,54.4,22.7,6.7,96,86,78,30.23,29.42,1,0,1,0.38
 2018-1-14,16.2,10.2,4.1,3.2,1.2,-1.2,85,67,54,30.80,30.43,1,0,0,0.00
 2018-1-15,17.2,10.2,3.1,5.5,0.9,-2.5,85,66,50,30.83,30.60,0,0,0,0.00
 2018-1-16,29.5,20.1,13.3,23.6,17.8,10.7,91,83,76,30.57,30.46,1,0,2,0.00
 2018-1-17,32.7,28.6,25.8,28.6,26.4,22.1,93,91,89,30.41,30.09,0,0,0,0.00

[boss281]

My personal weather station data summary is intermittent: sometimes it's there, sometimes it isn't.  Most is blank now for KMDNEWWI3 at https://www.wunderground.com/personal-weather-station/dashboard?ID=KMDNEWWI3#history.

[daman]

Guys summary IS a known problem they are working on.

[Intheswamp]

Got this mail from WU today:

Hello,

There's currently an issue with the PWS dashboard populating summary data. We're working to resolve the problem with a site update. Due to a backlog of current requests, it may take a week or two, but we will fix it.
Thank you,
William
Wunderground Support

William is still there, interesting.

Been like this for few days now.

As far as keeping image attached to assigned station, I was having issues with this a year ago. It would attach for a day or so then disappear.

YEA!!!!!!!!!!  WILLIAM!!!!!!!!!  If they ever get rid of William it's probably curtains for them!!!

Seriously, through the last few years William has been very important in letting me know that my station is down.  Normally due to power outages and the battery being finally discharged on the laptop.  But William is always "Johnny-on-the-spot" in letting me know something is wrong.  I may poke fun at WU and fuss about it occasionally but "William" is worth uploading my data...my canary, if you will.

A very nice service to have!  Thank you, "William"!!!!   

Ed

PS  Just to be transparent here, this doesn't mean I'll stop poking fun at William. 

 

[MJM]

I have friends that go to my WU page on their WU mobile app to check the weather conditions in our area.  They have advised me (and I confirmed) that while the Webcam for my site is viewable on map page when webcam is enabled in the layers, it does not show any image on the webcam area for the PWS info.  Other webcams in the area do display from my PWS page. I have now tried it on many phones and none seem to work.  I also cleared all WU app data storage and rebooted my phone.  All works fine on the desktop. My PWS ID: KMAHOPKI15